If you need help with Macy’s customer service, an online order, return, refund, delivery issue, damaged item, missing package, Macy’s Credit Card, Star Rewards, Macy’s Money, furniture, mattress delivery, wedding registry, gift card, price adjustment, Marketplace seller, store complaint, or customer service review, the correct support route depends on the type of issue. Macy’s uses different customer-care numbers for general orders, credit accounts, furniture and mattresses, and wedding registry support.
Verified Macy’s Customer Service Contact Information
- Macy’s Customer Care: 1-800-BUY-MACY / 1-800-289-6229
- TTY: 711
- Customer Care Hours: Monday-Sunday, 8 AM-10 PM ET, with holiday exceptions possible
- Macy’s International Customer Care: +1-513-573-7912
- Macy’s Credit Customer Care: 1-888-257-6757
- Furniture & Mattress Customer Care: 1-888-822-6229
- Furniture Sales: 1-800-456-2297
- Mattress Sales: 1-800-622-9233
- Wedding & Gift Registry: 1-800-568-8865
- Macy’s Help Center: Macy’s Customer Service
- Contact Macy’s: Macy’s Contact Us
- Track an Order: Macy’s Order Status
- Returns Center: Macy’s Returns Center
- Macy’s Return Policy: Macy’s Return Policy
- Macy’s Credit Card Help: Macy’s Credit Customer Care
- Macy’s Store Locator: Find a Macy’s Store
- Macy’s Corporate Address: Macy’s, Inc., 151 West 34th Street, New York, NY 10001
- Official Website: Macy’s.com
- Corporate Website: Macy’s, Inc.
Choose the Correct Macy’s Support Route
Macy’s has separate support paths for store purchases, online orders, credit-card accounts, furniture, mattresses, registry gifts, Marketplace sellers, Star Rewards, and delivery problems.
- General Macy’s order, product, return, refund, or store issue: Call 1-800-289-6229.
- Macy’s Credit Card or Macy’s American Express Card issue: Call 1-888-257-6757.
- Furniture or mattress customer-care issue: Call 1-888-822-6229.
- Furniture sales question: Call 1-800-456-2297.
- Mattress sales question: Call 1-800-622-9233.
- Wedding or gift registry issue: Call 1-800-568-8865.
- Shipment or delivery issue: Use Macy’s order status page, chat, or call customer care.
- Third-party Marketplace seller issue: Use the “Contact the Seller” option on the order details page if available.
- Local store complaint: Contact the store directly or use Macy’s customer care.
- Corporate complaint: Use Macy’s Customer Care first, then reference the corporate address if written escalation is needed.
Information To Gather Before Contacting Macy’s
Having the correct order, store, account, or payment details ready can help Macy’s locate your issue faster.
- Macy’s order number
- Email address used for the order or Macy’s account
- Store location, date, and register receipt if purchased in store
- Product name, brand, size, color, and item number
- Tracking number and carrier status
- Photos of damaged, defective, wrong, or missing items
- Return label, return tracking number, or return confirmation
- Macy’s Credit Card account information if the issue involves credit billing
- Star Rewards account email or phone number
- Macy’s Money, Star Money, coupon, or promotion details
- Furniture or mattress salescheck number
- Registry number if the issue involves a wedding or gift registry
- Previous case number, chat transcript, email, or call notes
Common Reasons Customers Contact Macy’s
- Order never arrived
- Wrong item received
- Damaged or defective product
- Return or refund delay
- Return label or return fee question
- Missing package or delivery problem
- Price adjustment request
- Macy’s Money, Star Money, or Star Rewards issue
- Macy’s Credit Card billing or payment question
- Furniture or mattress delivery problem
- Registry gift return or exchange
- Gift card issue
- Third-party Marketplace seller issue
- Store employee or local store complaint
- Accessibility, TTY, or communication assistance issue
Macy’s Online Order Help
For online orders, use Macy’s order status page to check shipping, delivery, tracking, cancellation, pickup, return, and refund information. If the order is missing, damaged, delayed, or marked delivered but not received, contact Macy’s Customer Care at 1-800-289-6229 or use Macy’s online chat when available.
If your order was sold and shipped by a third-party Marketplace seller, Macy’s says the Order Details page may show a “Contact the Seller” option. Use that route when Macy’s directs you to the seller for shipment or return issues.
Shipment, Delivery, and Missing Package Issues
If a Macy’s package is late, check the order status page and carrier tracking first. If tracking shows delivered but the package is missing, check the delivery photo if available, porch, mailbox, building office, neighbors, household members, and carrier updates before filing a report.
For damaged shipments, wrong items, or missing items from a box, save the packaging, item tags, invoice, and photos. Contact Macy’s quickly so the issue is documented within the return or delivery-support window.
Macy’s Returns and Exchanges
Macy’s says most items can be returned within 30 days of delivery. Items generally must be in original condition with original tags attached. Some items have special restrictions, shorter windows, inspection requirements, or final-sale rules.
Store purchases must be returned to a Macy’s store. Online purchases can usually be returned in store or by mail. Returns are not accepted at curbside, and furniture must be returned through the appropriate furniture return process.
Macy’s Return by Mail
For online orders, start a mail return at Macy’s Returns Center. Macy’s says Star Rewards members receive free returns by mail. Non-members have a $9.99 fee, plus tax, deducted from the refund when using Macy’s return label.
Use one label per box, do not combine items from different return labels, and include the return slip inside the package. Macy’s says refunds are typically processed after the return is received, though bank and payment-provider posting times may add additional days.
Refund Timing and Store Credit
In-store returns may result in a refund or store credit more quickly, while mail returns can take additional processing time after the item is received. Third-party seller returns may take longer because the item may need to be sent to and processed by the seller.
Store credit may be issued instead of a refund in some situations, such as gift returns, missing receipts, gift-card payments, certificate payments, checks, Star Money, Macy’s Money, or other nonstandard payment combinations.
Furniture and Mattress Customer Service
Macy’s furniture and mattress issues use separate support paths. For furniture or mattress customer-care questions, call 1-888-822-6229. For furniture sales, call 1-800-456-2297. For mattress sales, call 1-800-622-9233.
Furniture and mattress complaints often involve delivery windows, canceled deliveries, damage, defects, missing parts, setup problems, removal services, warranty questions, or price adjustments. Have your salescheck number, delivery date, photos, and item details ready.
Macy’s Credit Card Customer Service
For Macy’s Credit Card or Macy’s American Express Card questions, call Macy’s Credit Customer Care at 1-888-257-6757. This number is for credit-card account questions, not normal order support.
Common credit-card issues include payment questions, billing address changes, online account access, payment posting, late fees, credit-card statements, card replacement, fraud concerns, and Macy’s credit profile updates.
Macy’s Credit Card Payment Addresses
Macy’s lists the following payment addresses for mailed credit-card payments. Always verify your current statement before mailing payment because payment addresses can change.
- Macy’s Credit Card Payments: P.O. Box 60703, City of Industry, CA 91716-0703
- Macy’s Credit Card Payments: P.O. Box 71359, Philadelphia, PA 19176-1359
- Macy’s American Express Card Payments: P.O. Box 60705, City of Industry, CA 91716-0705
- Macy’s American Express Card Payments: P.O. Box 71361, Philadelphia, PA 19176-1361
Star Rewards, Macy’s Money, and Star Money Help
If your issue involves Macy’s Money, Star Money, Star Rewards points, missing rewards, expired rewards, coupon exclusions, or a promotion that did not apply, gather the receipt, account email, offer terms, expiration date, order number, and screenshot of the reward or coupon.
Promotional offers often have exclusions, expiration dates, category limits, and payment-method rules. Ask customer service to explain whether the reward was earned, pending, expired, excluded, or already used.
Price Adjustments
Macy’s price-adjustment rules can vary by item type and order type. Macy’s Help Center says price adjustment requests may need to be submitted within a specific time window, and furniture or mattress price adjustments use a dedicated support route.
Have your order number, salescheck number, item details, purchase date, delivery date or ship date, and proof of the lower price ready before contacting Macy’s.
Wedding and Gift Registry Help
For Macy’s wedding or gift registry support, call 1-800-568-8865. Registry issues can include duplicate gifts, missing gifts, gift returns, registry lookup, address changes, completion discounts, or registry return windows.
Have the registry number, registrant name, event date, order number, gift receipt, and purchaser information if available.
Macy’s Marketplace and Third-Party Sellers
Some items on Macy’s.com are sold and shipped by third-party sellers. If your order details show a “Contact the Seller” option, Macy’s may direct you to the seller for shipment, delivery, product, return, or exchange support.
Before buying Marketplace items, review the seller name, return terms, shipping estimate, product details, warranty information, and whether the item is sold by Macy’s or by another seller.
Gift Cards and Suspicious Charges
If your issue involves a Macy’s gift card, check the balance, purchase receipt, activation receipt, and where the card was purchased. Gift cards are common targets for scams, so do not give gift-card numbers or PINs to anyone claiming to be Macy’s, the IRS, tech support, a sweepstakes, or a delivery company.
If a Macy’s charge appears unfamiliar, check Macy’s.com order history, app purchases, in-store receipts, gift-card purchases, Klarna, PayPal, credit-card activity, and household member purchases before disputing it.
Accessibility, TTY, and Communication Assistance
Macy’s lists TTY support through 711 for customer-care numbers. If you need accessibility-related help, explain the accommodation needed and ask for the issue to be documented. Keep notes if you experience difficulty getting accessible support.
Do not post private medical, disability, account, address, or payment details in public reviews.
Watch Out for Fake Macy’s Support Numbers and Shopping Scams
Macy’s customers should be cautious with fake support numbers, fake delivery texts, fake clearance websites, fake gift-card requests, phishing emails, suspicious refund offers, and social-media ads pretending to be Macy’s. Use Macy’s.com, the Macy’s app, and the verified numbers listed on this page.
- Do not call random Macy’s phone numbers found in social media comments or search ads.
- Check that links go to Macy’s.com or Macy’s official support pages before signing in.
- Do not provide gift-card numbers, verification codes, passwords, or full card numbers to suspicious callers.
- Be cautious of fake “Macy’s clearance” sites that use copied product images and unrealistic discounts.
- For Marketplace items, verify whether the order was sold by Macy’s or a third-party seller.
- If a charge appears unauthorized, contact Macy’s and your payment provider promptly.
How to Escalate a Macy’s Customer Service Problem
- Use the correct number first: Call 1-800-289-6229 for general orders, 1-888-257-6757 for credit-card issues, or 1-888-822-6229 for furniture and mattress issues.
- Document the issue: Save receipts, order numbers, photos, tracking, return labels, credit-card statements, reward screenshots, and chat transcripts.
- Ask for a case number: For delayed refunds, wrong items, delivery issues, furniture problems, or credit-card concerns, request a reference number.
- Use chat or written support when helpful: Written records can help if the issue changes from one call to the next.
- Use the store when appropriate: In-store returns may be faster than mail returns for eligible items.
- Contact the seller when required: For third-party Marketplace orders, use the order details page to contact the seller if Macy’s directs you there.
- Protect private information: Do not post order numbers, addresses, card details, or account information in public comments.
- Contact your payment provider if necessary: If a charge is unauthorized or a refund remains unresolved, contact your bank, card issuer, PayPal, Klarna, or Macy’s Credit Card issuer before the dispute deadline closes.
Macy’s Customer Service Reviews on CustomerServiceNumbers.com
CustomerServiceNumbers.com currently shows 0 out of 5 stars for Macy’s based on 0 customer reviews. Because there are no Macy’s reviews on this CSN listing yet, we are not summarizing a positive or negative customer service trend from this page.
If you have contacted Macy’s about online orders, returns, refunds, wrong items, missing packages, delivery delays, Macy’s Credit Card, Macy’s Money, Star Rewards, furniture, mattresses, gift registry, Marketplace sellers, store service, accessibility, or customer support response time, please share your experience below. Your review can help other shoppers understand what to expect before contacting Macy’s customer service.
What To Expect When Contacting Macy’s
- Macy’s general customer care is 1-800-289-6229.
- Macy’s Credit Customer Care is 1-888-257-6757.
- Furniture & Mattress Customer Care is 1-888-822-6229.
- Wedding & Gift Registry support is 1-800-568-8865.
- Most customer-care numbers list hours of Monday-Sunday, 8 AM-10 PM ET.
- Most returns must be made within 30 days of delivery and in original condition with tags attached.
- Mail returns are free for Star Rewards members; non-members pay a $9.99 fee plus tax deducted from the refund.
- Third-party Marketplace seller orders may require contacting the seller through the order details page.
Frequently Asked Questions About Macy’s Customer Service
What is Macy’s customer service phone number?
Macy’s Customer Care is 1-800-BUY-MACY or 1-800-289-6229. Macy’s lists customer-care hours as Monday-Sunday, 8 AM-10 PM ET, with holiday exceptions possible.
What is Macy’s Credit Card customer service number?
Macy’s Credit Customer Care is 1-888-257-6757. Use this number for Macy’s Credit Card and Macy’s American Express Card account questions.
How do I contact Macy’s about furniture or mattresses?
For Furniture & Mattress Customer Care, call 1-888-822-6229. Furniture sales can be reached at 1-800-456-2297, and mattress sales at 1-800-622-9233.
What is Macy’s return policy?
Macy’s says most items can be returned within 30 days of delivery. Items generally must be in original condition with tags attached, and shipping or delivery fees are usually nonrefundable. Some items have special restrictions or shorter return windows.
Are Macy’s mail returns free?
Macy’s says return by mail is free for Star Rewards members. Non-members have a $9.99 fee, plus tax, deducted from the refund when using a Macy’s return label.
Can I return Macy’s online orders to a store?
In many cases, online purchases can be returned to a Macy’s store or by mail. Store purchases must be returned to a store. Furniture and some specialty items have separate rules.
How long does a Macy’s refund take?
Macy’s says refunds are typically processed after the return is received. Credit-card, PayPal, Klarna, third-party seller, and bank processing times may add additional days.
How do I contact Macy’s about a missing package?
Check Macy’s order status and carrier tracking first. If the package is still missing, call 1-800-289-6229 or use Macy’s online chat when available.
Where is Macy’s corporate office?
Macy’s, Inc. lists its corporate address as 151 West 34th Street, New York, NY 10001.
Can CustomerServiceNumbers.com fix my Macy’s order or refund?
No. CustomerServiceNumbers.com is an independent information and review website. We cannot access Macy’s orders, refunds, credit-card accounts, returns, Star Rewards, furniture deliveries, gift cards, or Marketplace seller accounts, and we cannot contact Macy’s on your behalf.
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Related Consumer Resources
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Share Your Macy’s Customer Service Experience
Have you contacted Macy’s about an online order, return, refund, missing package, wrong item, damaged product, Macy’s Credit Card, Macy’s Money, Star Rewards, price adjustment, furniture, mattress delivery, gift registry, Marketplace seller, local store complaint, accessibility issue, or customer support response time? Share your experience below to help other shoppers understand how Macy’s handles customer service problems.
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CustomerServiceNumbers.com is not associated with Macy’s, Macy’s, Inc., Bloomingdale’s, Bluemercury, Citi, American Express, Klarna, PayPal, Nordstrom, Kohl’s, JCPenney, Dillard’s, Target, Walmart, or any third-party Marketplace seller. This page is provided for informational and review purposes only. Contact information, customer-service hours, return policies, refund timing, credit-card payment addresses, Star Rewards rules, Marketplace seller procedures, furniture delivery policies, and support options may change. Always verify important details directly with Macy’s, Macy’s Credit Customer Care, your local store, your payment provider, or the appropriate seller before making purchase, return, refund, billing, or account decisions.
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