Ram Trucks Customer Service, Phone Number, Complaints, and Reviews

Eric Strand

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Ram Trucks customer service can assist with vehicle questions, dealership complaints, warranty repairs, recalls, parts delays, Roadside Assistance, Ram Connect, Uconnect, vehicle orders, commercial trucks, and unresolved ownership concerns. Financing, lease, payment, payoff, and title questions should be directed to the lender identified on the customer’s contract or statement.

How to Contact Ram Trucks Customer Service

Ram Customer Service Hours

Ram’s current contact form states that requested callbacks are returned on weekdays from 7:00 a.m. to 5:00 p.m. Eastern Time. The official site does not currently publish one unified telephone schedule for every Ram Customer Care inquiry.

Mopar Customer Care currently publishes the following general support hours:

  • Monday–Friday: 8:00 a.m.–9:00 p.m. Eastern Time
  • Saturday: 9:00 a.m.–5:00 p.m. Eastern Time

Ram Roadside Assistance is available 24 hours a day, seven days a week, 365 days a year. Recall, finance, connected-services, dealer, and warranty departments may have different hours.

Which Ram Support Route Should You Use?

  • General Ram vehicle or ownership question: Call Ram Customer Care at 1-866-726-4636.
  • Unresolved dealer repair or warranty issue: Begin with dealership management, then contact Ram Customer Care or FCA US Warranty and Repair Help.
  • Breakdown, flat tire, dead battery, lockout, fuel need, or tow: Call Roadside Assistance at 1-800-521-2779.
  • Recall or safety campaign: Call 1-800-853-1403 and use the official VIN lookup.
  • Takata Stop-Drive notice: Call 1-833-585-0144.
  • Parts, accessories, manuals, maintenance, or general Mopar support: Call 1-800-399-2668.
  • Ram Connect app, account, or connected-services issue: Call 1-800-777-3600.
  • Uconnect radio, pairing, or system issue: Call 1-877-855-8400.
  • Existing FlexCare contract: Call 1-800-521-9922.
  • Vehicle loan or lease: Contact the lender named on the contract or billing statement.
  • Dealer sales, finance, service, or parts complaint: Begin with the appropriate dealership manager.

Ram does not publish one universal public customer-service email address. Use the official contact form, telephone number, owner account, or specialized department rather than relying on an address found only on an unofficial directory.

What to Have Ready Before Contacting Ram

  • Vehicle identification number, or VIN
  • Ram model, model year, trim, engine, and mileage
  • Dealership name, city, and state
  • Purchase or lease date
  • Repair-order and invoice numbers
  • Dates and mileage for each repair attempt
  • Diagnostic trouble codes and dashboard warnings
  • Recall, campaign, warranty, FlexCare, or roadside case number
  • Photographs, videos, estimates, and written communications
  • Rental-car, towing, hotel, or other receipts when reimbursement is requested
  • A concise timeline of the issue
  • The specific resolution requested

Provide a complete VIN only through a secure official Ram, Mopar, FCA US, dealership, lender, insurer, or government channel. Do not publish it in a public review.

How to File a Ram Trucks Complaint

Step 1: Contact the Department Closest to the Problem

  • Contact the sales manager for a purchase, order, trade-in, pricing, or advertising complaint.
  • Contact the finance manager for dealer financing, add-on products, or contract questions.
  • Contact the service manager for repair, diagnosis, warranty, or maintenance concerns.
  • Contact the parts manager for an incorrect, damaged, discontinued, or backordered part.
  • Contact the dealership general manager when the department manager cannot resolve the concern.

Step 2: Open a Ram Customer Care Case

Call 1-866-726-4636 and ask that a formal Ram Customer Care case be opened.

Provide:

  • The VIN and current mileage
  • The dealership’s complete name and location
  • Repair-order, purchase, warranty, or recall documentation
  • The dates and results of previous contacts
  • A factual explanation of the unresolved concern
  • The resolution requested

Write down the Ram case number, representative information, expected follow-up date, and any documents requested.

Step 3: Use the Warranty and Repair Escalation Route

If dealership management cannot resolve a repair or warranty concern, call FCA US Warranty and Repair Help at 1-800-334-9200.

Ask for important warranty, reimbursement, rental, repair, or parts decisions in writing whenever possible.

Step 4: Review Dispute-Resolution Options

Mopar currently identifies the National Center for Dispute Settlement as an independent arbitration resource for qualifying unresolved concerns.

NCDS: 1-866-662-4639

Eligibility, required prior contacts, filing deadlines, binding effect, and state-specific procedures can vary. Review the warranty booklet supplied with the vehicle before filing.

How to Complain About a Ram Dealership

Most authorized Ram dealerships are independently operated. Ram or FCA US may document a complaint, review a warranty concern, communicate with the dealership, or provide policy information, but the manufacturer does not directly manage every dealer employee or transaction.

For a dealer complaint:

  1. Identify whether the concern belongs with sales, finance, service, parts, or the general manager.
  2. Keep the buyer’s order, window sticker, finance contract, repair orders, estimates, advertisements, and communications.
  3. Ask the dealership to state its position and proposed resolution in writing.
  4. Open a Ram Customer Care case if dealership management cannot resolve the issue.
  5. Provide the case representative with the dealer name, dates, documents, and requested resolution.
  6. Keep the Ram case number and all later correspondence.

Common Ram Dealership Complaint Topics

  • Vehicle condition at delivery
  • Factory orders and delivery delays
  • Pricing, dealer markups, or advertised offers
  • Trade-in representations
  • Towing or payload representations
  • Dealer-installed accessories
  • Repair delays or repeat visits
  • Warranty denials
  • Parts backorders
  • Diesel or emissions repairs
  • Damage allegedly occurring during service
  • Rental or loaner expectations
  • Communication and follow-up problems

Ram Trucks Warranty Coverage

Basic Limited Warranty

Ram’s Basic Limited Warranty generally lasts for three years or 36,000 miles, whichever occurs first. This coverage applies to eligible defects in factory-installed materials or workmanship, subject to the vehicle-specific warranty terms and exclusions.

2026 Ram Limited Powertrain Warranty

Ram currently promotes a 10-year/100,000-mile Limited Powertrain Warranty for eligible 2026 Ram vehicles.

Important limitations include:

  • The promoted coverage applies to eligible 2026 model-year vehicles.
  • It is described as nontransferable.
  • Fully electric vehicles are excluded from the promoted program.
  • Exact covered components, owners, commercial-use restrictions, and claim requirements are controlled by the official warranty.

Do not assume that the promoted 2026 term applies to an older truck, used vehicle, fleet vehicle, ProMaster EV, or every Ram model. Verify coverage by VIN.

Older, Diesel, Heavy-Duty, and Electric Ram Vehicles

Powertrain and component coverage can differ for:

  • Ram 1500 gasoline trucks
  • Ram 2500 and 3500 gasoline trucks
  • Cummins diesel trucks
  • Ram Chassis Cab models
  • ProMaster vans
  • ProMaster EV
  • Commercial or fleet use
  • Vehicles originally sold in Canada or another country

Use the Warranty Information booklet for the exact model year and vehicle configuration.

What a Ram Warranty May Not Cover

  • Routine maintenance
  • Normal wear
  • Damage caused by accidents or environmental events
  • Improper maintenance
  • Abuse, misuse, racing, or overloading
  • Damage caused by unauthorized modifications
  • Aftermarket parts or equipment when they cause the failure
  • Incorrect fuel, fluids, or contamination
  • Repairs after the applicable warranty period
  • Damage caused by exceeding towing, payload, axle, or gross vehicle limits

Ask the dealer to identify the exact warranty provision supporting an approval or denial.

Ram Certified Pre-Owned Warranty

A qualifying Ram Certified Pre-Owned vehicle currently includes a 3-month/3,000-mile Maximum Care Limited Warranty covering thousands of eligible components.

A $100 deductible generally applies to covered repair visits under this CPO benefit. Other powertrain, roadside, and ownership benefits may also apply according to the certification documents.

Confirm:

  • That the vehicle was sold as Ram Certified Pre-Owned
  • The original in-service date
  • The CPO sale date and mileage
  • The exact warranty expiration
  • The deductible
  • Transferability
  • Roadside and towing benefits

Repeated Ram Repairs and Warranty Disputes

When a Ram problem continues after one or more repair attempts:

  1. Return to an authorized dealer when the truck can be operated safely.
  2. Ask that every symptom be written accurately on the repair order.
  3. Keep repair orders even when the dealer cannot reproduce the concern.
  4. Record mileage, dates, warning lights, diagnostic codes, and days out of service.
  5. Ask whether the dealer has opened a STAR technical-assistance case or contacted FCA US technical resources.
  6. Open or update a Ram Customer Care case.
  7. Ask for the warranty decision and supporting reason in writing.
  8. Review the dispute-resolution section in the applicable warranty booklet.

Lemon-law requirements vary by state. CustomerServiceNumbers.com cannot determine whether a vehicle qualifies for repurchase, replacement, civil penalties, arbitration, or another legal remedy.

Ram Recall and Safety Campaign Help

Use Mopar’s official recall lookup and enter the VIN. FCA US campaigns may include:

  • Safety recalls
  • Stop-Drive notices
  • Customer Satisfaction Notifications
  • Emissions campaigns
  • Software updates
  • Reimbursement programs

Applicable safety-recall repairs are performed without charge through an authorized dealer or approved repair partner.

Problems Scheduling a Ram Recall

  • Ask whether parts are currently available.
  • Ask whether another authorized dealer can perform the repair sooner.
  • Ask whether an interim safety instruction applies.
  • Keep the recall notice and appointment records.
  • Call Recall Assistance at 1-800-853-1403.
  • Open a Ram Customer Care case when the issue remains unresolved.

Takata Airbag Stop-Drive Notice

Owners who received an applicable Takata airbag Stop-Drive notice should call 1-833-585-0144 or contact an authorized dealer to discuss immediate free repair options.

Reporting a Suspected Vehicle Safety Defect

Contact Ram and consider reporting the concern to the National Highway Traffic Safety Administration.

Stop driving and contact emergency or roadside services when the truck appears unsafe to operate.

Ram Roadside Assistance

Call 1-800-521-2779 for Ram Roadside Assistance in the United States.

Roadside Assistance is available 24 hours a day, seven days a week, 365 days a year. The program is shared by Chrysler, Dodge, Jeep, and Ram vehicles.

Depending on eligibility and the vehicle-specific program, service may include:

  • Towing
  • Flat-tire assistance
  • Battery jump-start service
  • Vehicle lockout assistance
  • Emergency fuel delivery
  • Limited winching

Have the VIN, mileage, vehicle type, license plate, exact location, callback number, and description of the problem ready.

Request Chrysler, Dodge, Jeep, or Ram Roadside Assistance online.

Ram Connect, Uconnect, and App Support

Ram Connect Customer Care

Call 1-800-777-3600 for Ram Connect account and connected-services support.

Ram Connect may include compatible services such as:

  • Remote lock and unlock
  • Remote start
  • Vehicle Finder
  • Vehicle Health Reports
  • Drive alerts
  • Navigation features
  • Wi-Fi hotspot service
  • Subscription management

Features depend on the vehicle, radio, model year, equipment, account, cellular coverage, trial period, and paid subscription.

Uconnect General Support

Call 1-877-855-8400 for general Uconnect assistance involving:

  • Bluetooth pairing
  • Smartphone compatibility
  • Radio or touchscreen operation
  • Navigation
  • Software updates
  • Account activation
  • Connected Services

Save screenshots, error messages, the radio model, mobile-device type, app version, and subscription information before contacting support.

FlexCare Vehicle Protection

FlexCare is a factory-backed optional vehicle-protection product. It is separate from the original Ram warranty.

Plan coverage, term, mileage, deductible, rental benefits, Roadside Assistance, transferability, and cancellation rules depend on the specific contract.

Do not assume that a FlexCare plan begins when the original warranty ends. Some plans begin from the vehicle’s original warranty-start date and at zero miles.

Ram Financing, Loans, and Leases

Ram currently promotes financing through Stellantis Financial Services. Some Ram customers may instead have accounts with Chrysler Capital or another lender.

Check the retail installment contract, lease agreement, welcome letter, monthly statement, and online account before calling or sending a payment.

Stellantis Financial Services

Chrysler Capital

Finance companies handle:

  • Payments
  • Payoff quotes
  • Statements
  • Lease maturity
  • Titles and lien releases
  • Account access
  • Credit reporting
  • Repossession or hardship questions

Ram Customer Care generally does not control loan balances, payoff amounts, payment posting, title release, or credit reporting.

Ram Parts Backorders and Repair Delays

For a delayed part or repair:

  1. Ask the dealer for the exact part name and number.
  2. Ask whether the part is backordered nationally or unavailable only at that dealership.
  3. Ask whether another authorized dealer has inventory.
  4. Ask for the current estimated arrival date without treating it as guaranteed.
  5. Ask whether the vehicle is safe to drive while waiting.
  6. Keep all repair orders and communications.
  7. Open a Ram Customer Care case when the delay remains unresolved or affects a warranty repair.

Ram Customer Care may document and review the concern, but parts production, distribution, shipping, dealer scheduling, warranty authorization, and repair completion can involve separate organizations.

Ram Towing and Payload Complaints

Actual towing and payload capability depends on the specific truck, engine, transmission, axle ratio, cab, bed, wheelbase, drivetrain, equipment, hitch, tires, cargo, passengers, and vehicle certification labels.

Before purchasing or towing:

  • Review the window sticker and build sheet.
  • Check the door-jamb Tire and Loading Information label.
  • Confirm the Gross Vehicle Weight Rating and axle ratings.
  • Use Ram’s VIN-specific towing resources when available.
  • Confirm the trailer weight, tongue or pin weight, hitch rating, payload, and cargo.
  • Do not rely solely on a model-wide maximum-towing advertisement.

Keep written dealer representations when a specific towing, payload, axle, mirror, hitch, or equipment configuration influenced the purchase.

Ram Customer Service Scam Warning

Fraudsters may impersonate Ram, FCA US, Stellantis, Mopar, a dealer, a warranty administrator, a finance company, or a roadside provider.

  • Verify numbers through RamTrucks.com, Mopar.com, or the vehicle’s official documents.
  • Do not provide passwords or one-time verification codes to an unsolicited caller.
  • Do not pay using gift cards or cryptocurrency.
  • Do not give a caller remote access to a telephone or computer.
  • Verify unexpected recall, warranty, refund, towing, title, or payoff messages.
  • Confirm the assigned towing company through the official roadside case.
  • Do not publicly post the complete VIN or precise vehicle location.

Ram Trucks Company, Parent, and Leadership

Ram Trucks is a separate vehicle brand within Stellantis. Although many consumers still use the phrase “Dodge Ram,” new Ram trucks and vans are marketed under the Ram brand rather than as Dodge vehicles.

  • Consumer brand: Ram Trucks
  • U.S. operating company: FCA US LLC
  • Parent company: Stellantis N.V.
  • Ram Chief Executive Officer: Matt VanDyke
  • Stellantis Chief Executive Officer: Antonio Filosa

Stellantis North America / FCA US campus:
1000 Chrysler Drive
Auburn Hills, MI 48326

FCA US Customer Assistance mailing address:
P.O. Box 21-8004
Auburn Hills, MI 48321-8004

The Auburn Hills campus and Customer Assistance mailing address are not dealerships, repair facilities, parts counters, towing yards, roadside-dispatch centers, vehicle-return locations, or guaranteed walk-in complaint offices.

Ram Trucks Customer Service Frequently Asked Questions

What is the Ram customer-service phone number?

Call Ram Customer Care at 1-866-RAM-INFO or 1-866-726-4636.

What are Ram Customer Care hours?

Ram’s official contact form currently says callback requests are returned on weekdays from 7:00 a.m. to 5:00 p.m. Eastern Time. Mopar general support has separate Monday-through-Saturday hours.

Does Ram have a customer-service email?

Ram primarily directs customers to its official online contact form rather than publishing one universal public customer-service email address.

How do I file a complaint with Ram?

Begin with the dealership manager when the issue is dealer-controlled. Then call 1-866-726-4636 and request a Ram Customer Care case number.

How do I complain about a Ram dealer?

Contact the sales manager, service manager, parts manager, finance manager, or dealership general manager. If the dealership cannot resolve the concern, open a Ram Customer Care case.

What is the FCA US warranty and repair number?

Mopar’s current escalation page lists 1-800-334-9200 for FCA US warranty and repair help after dealership management cannot resolve the concern.

What is the Ram Roadside Assistance number?

Call 1-800-521-2779. Roadside Assistance is available 24/7/365.

What is the Ram recall phone number?

Call Recall Assistance at 1-800-853-1403.

How do I check a Ram recall?

Use Mopar’s official recall lookup and enter the VIN. Applicable safety-recall repairs are performed without charge.

What number should I call for a Takata Stop-Drive notice?

Call 1-833-585-0144 or contact an authorized dealer.

How long is the Ram basic warranty?

The Basic Limited Warranty generally lasts three years or 36,000 miles, whichever occurs first.

Does Ram offer a 10-year/100,000-mile warranty?

Ram currently promotes a 10-year/100,000-mile Limited Powertrain Warranty on eligible 2026 Ram vehicles. Official disclosures say it is nontransferable and excludes fully electric vehicles. Verify the exact vehicle and terms before relying on the promotion.

Is the Ram 10-year warranty transferable?

The currently promoted 2026 Ram Limited Powertrain Warranty is described as nontransferable.

What is the Ram Connect phone number?

Call Ram Connect Customer Care at 1-800-777-3600.

What is the Uconnect support number?

Call Uconnect General Support at 1-877-855-8400.

What is the FlexCare phone number?

Call 1-800-521-9922 for an existing FlexCare Vehicle Protection contract.

Who handles Ram financing?

Ram currently promotes Stellantis Financial Services, but some accounts may be held by Chrysler Capital or another lender. Use the lender named on the contract or statement.

How do I escalate a repeated Ram repair problem?

Keep every repair order, contact dealership management, open a Ram Customer Care case, and use FCA US Warranty and Repair Help if the concern remains unresolved.

Who owns Ram Trucks?

Ram is a vehicle brand of Stellantis and is supported in the United States through FCA US LLC.

Who is the CEO of Ram?

Matt VanDyke is the Chief Executive Officer of the Ram brand.

Is Ram still part of Dodge?

Ram and Dodge are separate Stellantis brands. Older vehicles and consumer searches may still use the name “Dodge Ram.”

Ram Trucks Customer Reviews and Complaints

CustomerServiceNumbers.com currently displays no published Ram Trucks customer reviews. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.

Future reviews may describe a genuine firsthand experience involving:

  • A Ram 1500, 2500, 3500, Chassis Cab, or ProMaster
  • Vehicle ordering or delivery
  • Dealer sales or trade-in representations
  • Towing or payload information
  • Vehicle repairs
  • Warranty coverage
  • Repeated repair attempts
  • Diesel or emissions service
  • Recall repairs
  • Parts backorders
  • Roadside Assistance
  • Ram Connect or Uconnect
  • FlexCare
  • Financing or leasing
  • Complaint escalation

A future submission represents that reviewer’s individual experience and should not automatically be treated as a company-wide pattern affecting every Ram vehicle, dealership, employee, warranty claim, repair, towing configuration, or finance account.

Related Ram, Stellantis, Finance, and Truck Customer-Service Pages

Privacy Warning Before Posting a Ram Review

Do not publish a complete VIN, Ram or FCA US case number, repair-order number, recall-claim number, roadside dispatch number, Ram Connect or Uconnect credentials, finance-account number, loan or lease number, payoff quote, title documents, payment-card information, driver’s-license details, home address, private telephone number, email address, precise vehicle location, fleet-account information, insurance documents, police reports, medical information, account passwords, or verification codes.

Do not post the full names of nonpublic dealership, finance, towing, repair, or customer-service employees. Reviews should describe genuine firsthand experiences and may be moderated for personal information, threats, profanity, spam, impersonation, discriminatory content, unsupported accusations, duplicate submissions, or unrelated material.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. We review official Ram, Mopar, FCA US, Stellantis, warranty, recall, Roadside Assistance, connected-services, finance, corporate, and leadership resources together with the reviews visibly published on this website.

Telephone numbers, hours, warranty terms, recall procedures, towing limits, finance providers, connected services, plan benefits, leadership, and company information can change. Verify important instructions through Ram, Mopar, the applicable dealer, lender, vehicle documents, owner account, or government agency.

Share Your Ram Trucks Experience

Have you contacted Ram about a vehicle purchase, factory order, dealership, repair, warranty claim, recall, parts delay, Roadside Assistance request, Ram Connect problem, Uconnect issue, FlexCare contract, finance account, towing concern, or unresolved complaint?

Share the general location, approximate date, Ram model and year, issue, support route used, response received, and whether the concern was resolved. Do not include private vehicle, account, payment, identification, exact-location, fleet, insurance, or contact information.

Page Update Note

This Ram Trucks customer-service page was researched and updated on July 30, 2026. The update verified Ram Customer Care, warranty and repair escalation, Mopar, Roadside Assistance, recall, Ram Connect, Uconnect, FlexCare, and finance contacts. It also added current warranty guidance, dealer and complaint escalation, recall and safety information, company leadership, related customer-service links, and the current status of the review section.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Ram Trucks, FCA US LLC, Stellantis N.V., Mopar, FlexCare, Ram Connect, Uconnect, Stellantis Financial Services, Chrysler Capital, Santander Consumer USA, NCDS, any Ram dealership, towing company, roadside contractor, lender, insurer, repair facility, government agency, or employee.

This website cannot access a Ram account, approve a repair, determine warranty coverage, open a Ram case, dispatch Roadside Assistance, complete a recall, change a connected-services account, locate a vehicle, issue reimbursement, change a finance account, release a title, decide a dispute, or submit a complaint on a customer’s behalf.

Contact details, hours, warranties, recalls, campaigns, roadside benefits, finance providers, connected services, dispute procedures, leadership, and company relationships may change. Verify current information through the appropriate official source before acting.

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