Before applying for a mortgage or refinancing with Rocket Mortgage, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Rocket Mortgage, formerly known as Quicken Loans, is one of the largest online mortgage lenders in the U.S., offering a fast and convenient digital mortgage experience.
How to Contact Rocket Mortgage
You can reach Rocket Mortgage customer service using the following details:
- Phone Number (Customer Support): 1-888-452-8179
- Email Support: Customers can reach out via the contact form available on the Rocket Mortgage website.
- Chat: Available through the Rocket Mortgage website during business hours for real-time support.
- Customer Service Hours: Support is available Monday to Friday, 8:30 AM to 9 PM (ET); Saturday, 9 AM to 4 PM (ET).
- Corporate Address: Rocket Mortgage, 1050 Woodward Avenue, Detroit, MI 48226, USA
- Website: https://www.rocketmortgage.com/
Rocket Mortgage Customer Support Reviews and Complaints
When considering applying for a mortgage with Rocket Mortgage, it’s helpful to review customer service feedback. Rocket Mortgage competes with other mortgage providers such as Wells Fargo, Bank of America, Freedom Mortgage, and Chase. Customer reviews often highlight the simplicity and speed of the mortgage approval process, particularly for first-time homebuyers and those seeking refinancing options. Many customers appreciate the digital-first approach, which allows them to manage their applications and documents online. However, some complaints focus on issues related to loan servicing, rates, and the responsiveness of customer support, particularly when handling more complex loan applications or payment concerns.
Comparing Rocket Mortgage with other lenders like Wells Fargo, Bank of America, and Chase can help you determine which mortgage provider offers the best combination of service, rates, and customer support for your home financing needs.
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Note: This website listing is not associated with Rocket Mortgage or Quicken Loans. The information and the reviews are a service provided by CustomerServiceNumbers.com.