Spark Driver users may need help with an application, waitlist status, background check, identity verification, insurance document, delivery offer, missing earnings, incentive, customer tip, OnePay Cash account, direct deposit, app error, account review, deactivation, or appeal. Spark Driver is Walmart’s platform for independent contractors who shop for and deliver orders from Walmart and other participating businesses.
How to Contact Spark Driver Customer Service
- Spark Driver Support: 1-855-743-0457
- Driver Support Hours: 5 AM – 11:59 PM Central Time
- Support Bot: Available 24 hours a day, 7 days a week through Spark Driver support
- Support Email: sparksupport@custhelp.com
- Driver Resource Center: Spark Driver Help Center
- Spark Driver FAQs: Spark Driver Frequently Asked Questions
- Application and Enrollment: Sign Up for Spark Driver
- Official Website: SparkDriverApp.com
Best Spark Driver Support Route by Issue
- Application status: Sign in to the Spark Driver account and review the Enrollment Checklist.
- Zone is full: Remain on the waitlist and watch for Spark Driver text or email updates when openings become available.
- Background check: Review the application status and screening communications before contacting support.
- Identity verification problem: Follow the verification prompts in the app and allow additional review time when indicated.
- Insurance document problem: Review the document information in the account and make sure the driver’s name, expiration date, and vehicle information are visible.
- Problem during a delivery: Use in-app Driver Support or call 1-855-743-0457.
- Missing trip earnings: Review the Earnings tab and individual completed trip before contacting Driver Support.
- Missing incentive: Review the incentive requirements and completed trips in the Earnings section.
- OnePay Cash problem: Contact OnePay directly at 1-855-830-6200.
- Direct-deposit problem: Confirm the linked earnings account inside Spark Driver, then contact Driver Support if the disbursement information appears incorrect.
- Account Under Review: Monitor the Account Status banner and in-app notifications.
- Deactivated account: Use the appeal link available from the Account deactivated banner.
- Unauthorized account access: Contact Driver Support immediately at 1-855-743-0457.
How to Apply for Spark Driver
Drivers can apply through the Spark Driver website or app.
The current enrollment process generally includes:
- Select a preferred delivery zone.
- Create a Spark Driver account.
- Enter identity and contact information.
- Upload required driver’s license and insurance information.
- Complete identity-verification requirements.
- Sign required agreements and disclosures.
- Complete the background-screening process.
- Wait for availability in the selected zone.
- Set up an earnings account when approved.
- Complete final account setup before using Spark Now.
Spark currently requires drivers to be at least 18 years old and authorized to perform independent-contractor services in the United States.
Current eligibility requirements also include:
- A valid U.S. driver’s license
- Valid auto insurance for the vehicle used for deliveries
- A reliable vehicle
- A U.S. mobile phone number
- A smartphone with camera and GPS capabilities
- An active earnings account
- Required identity verification
- Applicable background screening
Motorcycles, motorized bicycles, and scooters do not provide the space required for Spark Driver deliveries under the platform’s current requirements.
How Long Does Spark Driver Approval Take?
Spark Driver states that background-check results are typically available within approximately 1 to 7 business days, depending on state and county processing.
That does not mean the entire Spark Driver application will be approved within seven days.
Spark Driver currently places enrollees on a waitlist while:
- Application information is reviewed.
- Screening is completed.
- The selected delivery zone is evaluated for driver availability.
Spark states that it cannot predict exactly when an applicant will receive access to Spark Now.
If a zone is full, applicants are notified when openings become available.
How to Check Spark Driver Application Status
Sign in to the Spark Driver account and review the Enrollment Checklist.
The enrollment status appears on the account homepage.
If additional help is needed, select Support from the account page.
Avoid submitting duplicate applications unless Spark specifically instructs you to do so.
Spark Driver Identity Verification
Spark Driver uses real-time identity verification to help confirm that the approved driver is the person using the account.
Drivers can periodically be asked to provide:
- A real-time selfie
- A driver’s license image
- Additional identity information when required
Spark states that identity verification may occur periodically and when signing in.
If an identity verification requires additional review, Spark currently states that the review can take up to approximately two hours.
Drivers should:
- Use their own Spark Driver account.
- Use a current valid driver’s license.
- Take verification images in good lighting.
- Make sure the driver’s license information is readable.
- Follow the on-screen directions exactly.
Do not allow a spouse, friend, family member, or another driver to complete identity verification or deliveries through your account.
Spark Driver Insurance Verification
Drivers must maintain valid auto insurance for the vehicle used on the Spark Driver platform.
Spark’s published requirements say the proof of insurance should include:
- The driver’s name
- Insurance expiration date
- Vehicle information
If the account displays an insurance warning:
- Open the Spark Driver account.
- Review Driver Documents.
- Check the expiration date.
- Verify the uploaded document is current.
- Make sure the required information is visible.
- Upload an updated document when necessary.
An expired or unverified insurance document can affect access to Spark Now.
Spark Driver Earnings
Drivers can earn through:
- Trip earnings
- Customer tips
- Incentive programs
Spark states that trip earnings can depend on factors such as:
- Distance
- Estimated delivery time
- Order size
- Apartment deliveries
- Heavy items
- Bulky items
The estimated earnings appear on the offer before a driver accepts it.
Drivers decide which eligible offers to accept.
Do Spark Drivers Keep Customer Tips?
Spark Driver states that drivers keep 100% of confirmed customer tips.
Review the Earnings section after the applicable confirmation period to see the final trip earnings and confirmed tip.
Missing Spark Driver Earnings
If earnings appear incorrect:
- Open the Earnings tab.
- Select the applicable week.
- Review the specific day and trip.
- Compare confirmed trip earnings, tips, and incentives.
- Check the linked primary earnings account.
- Contact Driver Support if the confirmed amount still appears incorrect.
Have the following ready:
- Trip date
- Approximate trip time
- Pickup location
- Expected earnings
- Amount shown after completion
- Relevant incentive information
Screenshots of the offer or earnings screen can be useful when explaining a discrepancy.
Spark Driver Incentives
Spark Driver can offer several types of incentives.
Current incentive formats include:
- Per-trip incentives: Additional earnings for each qualifying trip
- Standard incentives: A defined bonus for completing a required number of qualifying trips
- Tiered incentives: Higher incentive amounts as additional qualifying trip levels are completed
Each incentive has its own:
- Eligible dates
- Eligible locations or zones
- Required trip count
- Offer or order requirements
- Maximum earnings
Always open the individual incentive and read the requirements before relying on the advertised maximum.
How Spark Driver Pays Earnings
Spark Driver currently allows drivers to receive confirmed earnings through:
- OnePay Cash, when eligible and approved
- Direct deposit to a linked bank account
Spark’s current earnings resources state:
- OnePay Cash can receive qualifying confirmed trip earnings after individual deliveries once the account is activated.
- Direct-deposit earnings are generally sent weekly.
If a valid earnings account is not linked, outstanding disbursements may be sent as a mailed check to the address in the Spark Driver account.
Spark also warns that failing to maintain an active valid earnings account for 30 consecutive days can result in account deactivation.
How to Change a Spark Driver Earnings Account
To update the earnings destination:
- Open the Spark Driver app.
- Select More on iPhone or Menu on Android.
- Select Account.
- Select Earnings Overview.
- Select Manage Earnings Settings.
From there, eligible drivers can:
- Link a bank account.
- Change an existing bank account.
- Apply for OnePay Cash.
- Make an existing OnePay Cash account the primary earnings method.
Spark currently states that a new primary earnings selection begins receiving disbursements starting the Monday after the change is requested.
OnePay Support for Spark Drivers
OnePay Cash is a separate financial product available to eligible Spark drivers.
For a problem involving the OnePay account itself, contact OnePay rather than Spark Driver Support.
OnePay Support: 1-855-830-6200
OnePay also provides support through its app and website.
Use OnePay support for issues such as:
- OnePay account access
- OnePay Cash debit card
- Banking transactions
- Account restrictions
- OnePay transfers
Use Spark Driver Support when the problem is whether Spark correctly sent driver earnings to the selected earnings method.
Spark Driver App Is Not Working
If the app is not working correctly:
- Confirm that the latest Spark Driver app version is installed.
- Restart the app.
- Restart the phone.
- Confirm cellular data or Wi-Fi is working.
- Check location permission.
- Check camera permission.
- Enable notifications.
- Enable background app refresh when applicable.
Spark relies on several phone permissions.
Location access helps the app find nearby offers and confirm arrival.
Camera access is needed for functions such as:
- Identity-verification selfies
- Proof-of-delivery photographs
A weak or unavailable internet connection can also prevent Spark Now, location verification, or delivery steps from working properly.
Spark Driver Account Under Review
An Account Under Review is different from a deactivation.
Spark currently states that an Account Under Review temporarily prevents access to Spark Now while a reported issue is being investigated.
If the account is under review:
- Open the Account Status information.
- Review any Needs Attention banner.
- Complete requested steps.
- Monitor email and in-app notifications.
After the review is completed, Spark decides whether the account remains in good standing.
How to Appeal a Spark Driver Deactivation
Spark Driver provides an in-app deactivation appeal process.
To appeal:
- Open the Spark Driver app.
- Tap the Account deactivated banner.
- Scroll to the bottom of the Account Status page.
- Select What if I have further questions or disagree with my deactivation?
- Scroll to the appeal link.
- Open the appeal form.
- Provide the requested explanation and supporting information.
Spark currently states that a submitted deactivation appeal is generally reviewed within approximately 5 to 7 days.
If the account is reactivated, the driver receives an email and in-app notification.
If Spark requests additional information during an appeal, submit it before the close date shown in the app.
Common Reasons Spark Driver Accounts Can Be Deactivated
Spark Driver accounts can be deactivated for violations of the Spark Driver Contract or App Terms of Use.
Published examples include:
- Allowing another person to use the driver account
- Another person completing deliveries through the account
- Using another driver’s account
- Failing identity verification
- Using prohibited apps, bots, or unauthorized automation
- Failing to maintain required eligibility
- Failing to maintain valid earnings-account information
- Other violations of the Spark Driver Contract or App Terms
Drivers should review the specific deactivation notice before submitting an appeal.
Driver Support cannot simply change My Metrics or override every account-status decision.
Spark Driver Account Security
Spark specifically requires drivers to protect their account credentials and to report suspected unauthorized account use promptly.
If you believe another person accessed the account:
- Contact Spark Driver Support at 1-855-743-0457.
- Change the account password.
- Do not share verification codes.
- Review account and earnings information.
- Review linked earnings accounts.
Walmart’s current Spark Driver Terms state that concerns about unauthorized account use should be reported within 24 hours of discovery.
Spark has also published:
report2sparkdriver@walmart.com
for reporting suspected account sharing, bots, or similar platform-integrity concerns.
This is a company-specific account-security resource rather than a general Customer Service email.
Spark Driver My Metrics
Spark Driver displays driver-performance information through My Metrics.
Current metrics can include:
- On-time arrival at pickup
- Completion rate
- Customer rating
- Quantity found for applicable shopping offers
Metrics become available after enough eligible activity is recorded.
Spark’s current FAQ states that Driver Support cannot change the metrics displayed in the Spark Driver app.
If a metric appears unusual, review the trips included in the measurement and the current metric definitions.
Spark Driver Rewards Program
Spark Driver is rolling out a newer rewards program using:
- Silver
- Gold
- Sapphire
The program is not yet available in every delivery zone.
Depending on tier and location, rewards can include:
- Walmart+ membership offers
- Cellular-service discounts
- OnePay offers
- Driver-related tools and services
- Offer-matching priority for eligible tiers
- A 10% multiplier on qualifying incentives for Sapphire drivers
Reward eligibility and terms can change.
If My Metrics and Rewards are not visible in the Spark Driver app, the newer rewards program may not yet be available in the driver’s zone.
Spark Driver Tax Forms
Drivers use the Spark Driver platform as independent contractors rather than Walmart employees.
Eligible drivers may receive Form 1099-NEC for tax reporting.
Electronic tax documents can be made available through the Spark Driver account when the driver consents to electronic delivery.
Keep:
- Annual tax forms
- Weekly earnings information
- Incentive records
- Business mileage records
- Receipts for potentially deductible business expenses
Spark Driver Support does not provide personal tax advice. Questions about deductions, estimated tax, or individual filing requirements should be directed to a qualified tax professional.
Spark Driver Text Messages
Spark Driver uses multiple communication methods for platform updates.
Its current FAQ identifies SMS short code 32093 for informational Spark Driver messages and updates.
Drivers can also receive:
- In-app notifications
- Email updates
- Text notifications
These messages can include:
- Incentives
- Offers
- Enrollment updates
- Platform changes
- Reminders
The short code is not a replacement for Driver Support.
Information to Have Before Contacting Spark Driver Support
- Name on the Spark Driver account
- Email associated with the account
- Phone number associated with the account
- Delivery zone
- Trip date and approximate time
- Store or pickup location
- Expected and confirmed earnings when applicable
- Incentive name or dates
- Error message
- Account Status notification
- Relevant screenshots
- Previous support reference information
- The specific resolution requested
Do not publish Social Security numbers, driver’s license numbers or images, insurance documents, passwords, verification codes, complete bank-account information, customer addresses, or private Spark Driver correspondence in a public review.
How to Escalate an Unresolved Spark Driver Problem
- Start with in-app Driver Support or the support hotline. Call 1-855-743-0457.
- Identify the exact problem. Explain whether it concerns enrollment, a delivery, earnings, incentive, app function, account review, or deactivation.
- Document the issue. Save trip information, screenshots, earnings records, account notices, and support correspondence.
- State the requested resolution. Ask specifically for a trip review, earnings investigation, account correction, technical assistance, or another appropriate action.
- Use the deactivation appeal process when applicable. Ordinary Driver Support is not a substitute for the formal appeal available through the Account deactivated banner.
- Provide additional appeal information before the deadline. If the appeal is pending and Spark allows a response, submit relevant documentation before the close date shown in the app.
- Use the contractual dispute process when necessary. Spark’s current Resource Center explains how drivers can initiate an Informal Dispute Conference through the signed Dispute Resolution Agreement.
Spark Driver Customer Service Reviews and Complaints
Drivers can use the review section below to describe their experience with Spark Driver enrollment, application waitlists, identity verification, delivery support, earnings, tips, incentives, OnePay, direct deposit, app problems, account review, deactivation, or appeals.
A useful Spark Driver review should explain:
- The general type of problem
- The approximate date
- Whether in-app support, phone, or email was used
- Whether the issue involved enrollment, a trip, earnings, or account status
- How quickly Driver Support responded
- What resolution was requested
- What Spark Driver Support said it would do
- Whether the problem was ultimately resolved
Do not publish Social Security numbers, driver’s license information, complete insurance documents, customer addresses, passwords, verification codes, complete bank information, or private support correspondence.
Spark Driver Frequently Asked Questions
What is the Spark Driver customer service phone number?
Call Spark Driver Support at 1-855-743-0457.
What are Spark Driver Support hours?
Spark’s current resources list telephone Driver Support from 5 AM to 11:59 PM Central Time. The support bot is available 24/7.
What is the Spark Driver support email?
Walmart’s current Spark Driver App Terms list sparksupport@custhelp.com.
How do I check my Spark Driver application status?
Sign in to the Spark Driver account and review the Enrollment Checklist and enrollment status.
How long does a Spark Driver background check take?
Spark currently states that background-check results are typically available within approximately 1 to 7 business days, although the overall approval process can take longer.
Why am I on the Spark Driver waitlist?
Spark temporarily stops adding drivers when the selected delivery zone has enough drivers. Applicants remain on the waitlist until openings become available.
How do I contact Spark Driver about a delivery?
Use in-app Driver Support during the trip or call 1-855-743-0457.
How does Spark Driver pay drivers?
Drivers can currently choose eligible OnePay Cash or direct deposit as their primary earnings method.
Does Spark Driver still use Branch for earnings?
Spark’s current earnings documentation directs drivers to OnePay Cash or direct deposit. Follow the current Earnings settings in the Spark Driver app rather than older instructions referring to previous payout providers.
What is the OnePay number for Spark Drivers?
For a OnePay Cash account problem, call OnePay at 1-855-830-6200.
Do Spark Drivers keep their tips?
Yes. Spark states that drivers keep 100% of confirmed customer tips.
Can Spark Driver Support change my metrics?
No. Spark’s current FAQ specifically states that Driver Support cannot change the metrics displayed in the app.
Why is my Spark account under review?
An Account Under Review generally means Spark is investigating a reported potential violation and has temporarily removed access to Spark Now.
How do I appeal Spark Driver deactivation?
Open the Account deactivated banner, open Account Status, select the option explaining that you disagree with the deactivation, and follow the link to the appeals form.
How long does a Spark Driver deactivation appeal take?
Spark currently states that appeals are generally reviewed within approximately 5 to 7 days.
Can someone else use my Spark Driver account?
No. Spark prohibits account sharing. The approved driver must use the account and perform the accepted delivery services.
What if Spark Driver identity verification fails?
Review the reason shown in the app and make sure the current driver’s license information is correct. If a resulting deactivation appears incorrect, use the formal appeal process.
Can Spark Driver deactivate me for not linking an earnings account?
Yes. Spark’s current earnings guidance warns that failing to maintain a valid active earnings account for 30 consecutive days can result in deactivation.
What is the Spark Driver text number 32093?
32093 is an SMS short code Spark uses for informational messages and platform updates. It is not the Driver Support telephone number.
Is Spark Driver owned by Walmart?
The Spark Driver platform and app are operated by Walmart. Drivers using the platform perform delivery services as independent contractors rather than Walmart employees.
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Page Update Note
Spark Driver customer-service information reviewed and updated on August 19, 2026. This page was updated to verify the current Driver Support hotline and support email, enrollment and background-check process, identity and insurance verification, earnings and incentives, OnePay and direct-deposit options, app troubleshooting, Account Under Review status, deactivation appeals, My Metrics, Rewards Program, tax forms, and account-security resources.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. We independently organize official support routes, application and account information, earnings guidance, common app problems, appeals, and practical escalation steps.
This page is intended to help Spark Driver applicants and drivers determine whether to use Driver Support, the Resource Center, the in-app appeals process, OnePay support, or another appropriate resource.
Share Your Spark Driver Customer Service Experience
If you contacted Spark Driver about enrollment, a waitlist, background check, identity verification, insurance, delivery trip, earnings, incentive, OnePay payment, app problem, account review, deactivation, or appeal, share the type of issue, support route used, what happened, the response you received, and whether the problem was resolved.
Privacy warning: Do not publish Social Security numbers, driver’s license information, insurance documents, complete bank information, customer addresses, passwords, identity-verification information, one-time codes, or private Spark Driver Support correspondence in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Walmart Inc., Spark Driver, OnePay, any Spark Driver retailer, background-screening provider, customer, or financial-service provider. CustomerServiceNumbers.com cannot access Spark Driver accounts, change application status, remove a waitlist, approve background checks, verify identity or insurance, change driver metrics, alter earnings, pay incentives, reactivate accounts, decide deactivation appeals, or respond on behalf of Spark Driver or Walmart. Support numbers, hours, eligibility requirements, payout methods, rewards, appeals, and platform procedures can change. Verify account-specific information through the Spark Driver app, official Resource Center, Walmart’s current Spark Driver agreements, or the applicable service provider.