Foxtel is an Australian subscription TV, streaming, broadband, and home phone provider. If you need Foxtel customer service for TV, broadband, billing, account help, package changes, equipment returns, complaints, reviews, or cancellation, use the contact options below to reach the correct support route.
Foxtel Customer Service Phone Numbers
- New Customers: 1300 130 799
- Existing Customers: 1300 657 346
- Foxtel Complaints: 131 999
- Overseas Calls: +61 2 8336 0020
- National Relay Service: Use your preferred NRS call channel and provide the Foxtel number
- Telecommunications Industry Ombudsman: 1800 062 058 for eligible unresolved phone or internet complaints
Foxtel Support Hours
- New Customers: Monday–Friday, 9 a.m.–7 p.m. Victorian local time
- Package Changes: Monday–Friday, 9 a.m.–6 p.m. Victorian local time
- Billing and Account Enquiries: Monday–Friday, 9 a.m.–6 p.m. Victorian local time
- Technical Support — TV: Monday–Saturday, 9 a.m.–6 p.m. Victorian local time
- Technical Support — Broadband and Home Phone: Monday–Saturday, 9 a.m.–6 p.m. Victorian local time
- Complaint Phone Line: Monday–Friday, 9 a.m.–6 p.m.
Best Ways to Contact Foxtel
The best Foxtel support route depends on whether you are a new customer, existing customer, Foxtel Now customer, broadband customer, home phone customer, or someone trying to lodge a complaint.
- New Foxtel service: Call 1300 130 799.
- Existing Foxtel TV, billing, package, broadband, or home phone issue: Call 1300 657 346.
- Formal complaint: Call 131 999, use Foxtel live chat, or submit a complaint online.
- Overseas customer support: Call +61 2 8336 0020.
- Accessibility support: Foxtel directs deaf, hard-of-hearing, and speech-impaired customers to use the National Relay Service.
- Foxtel Now support: Use Foxtel Now online support for streaming, subscription, billing, device, and cancellation questions.
You can also visit the official Foxtel Contact Us page, the Foxtel Help Centre, the Foxtel Complaint Handling page, the Foxtel complaint form, or the Foxtel Now Support page.
Foxtel Address and Corporate Information
- Foxtel Television Centre: 5 Thomas Holt Drive, North Ryde, NSW 2113, Australia
- Foxtel Group Sydney Campus: 4 Broadcast Way, Artarmon, NSW 2064, Australia
- Complaint Mail: Customer Resolutions Team, PO Box 649 Collins Street, West VIC 8007, Australia
Before You Contact Foxtel Customer Service
Having the right information ready can help Foxtel identify your account and route your issue faster.
- Your Foxtel account number, if available
- The name, email address, phone number, and service address on the account
- The service involved: Foxtel TV, Foxtel Go, Foxtel Now, broadband, home phone, billing, equipment, or installation
- Any iQ box, remote, modem, app, TV, broadband, or home phone error messages
- Dates and times of outages, billing issues, missed appointments, or prior support contacts
- A copy of your bill, payment confirmation, contract, package details, or disputed charge
- For complaints, any complaint reference number, chat transcript, or previous case information
Common Reasons Customers Contact Foxtel
- Billing questions, payment issues, overdue accounts, or payment plans
- Changing, upgrading, or downgrading a Foxtel package
- Foxtel iQ box, remote, satellite, cable, or streaming setup problems
- Foxtel Go, Foxtel Now, app login, or device compatibility issues
- Broadband or home phone technical support
- Moving Foxtel service to a new address
- Equipment returns or replacement equipment
- Canceling Foxtel or Foxtel Now service
- Financial hardship support
- Lodging or escalating a Foxtel complaint
Foxtel TV, iQ Box, and Streaming Support
If your Foxtel TV service is not working, note whether the problem affects live TV, on-demand content, all channels, one channel, Foxtel Go, Foxtel Now, or a specific device. Write down any error code shown on the TV, app, or iQ box before contacting support.
For streaming issues, check whether your internet connection is working and whether the issue affects other streaming apps. If only Foxtel Go or Foxtel Now is affected, the issue may involve account login, app version, device compatibility, subscription status, or a service problem.
Foxtel Broadband and Home Phone Support
For Foxtel broadband issues, check whether every device is offline or only one device. If the issue affects multiple devices, note whether your modem has power, whether service lights are showing, and whether your home phone is also affected.
For home phone issues, check whether the problem affects all phones in the home and whether broadband is working. This can help Foxtel determine whether the problem may be equipment-related, line-related, or part of a wider service issue.
Billing, Payments, Package Changes, and Hardship
For billing questions, compare your current Foxtel bill with your previous bill before contacting support. Changes may involve package changes, sports packs, movie packs, equipment, installation charges, promotional pricing ending, payment method changes, overdue balances, or partial-month charges.
Foxtel says customers may be able to request payment extensions, payment plans, or financial hardship support depending on eligibility. If you are experiencing financial hardship, ask for the hardship team and keep records of any arrangement offered.
Moving, Canceling, or Returning Foxtel Equipment
If you are moving, contact Foxtel before your move date to check whether Foxtel service is available at the new address, whether installation is required, and what date you want to transfer the service.
If you are canceling, ask Foxtel to confirm the cancellation date, final bill, equipment return requirements, and any remaining contract or package charges. Keep return receipts, tracking numbers, confirmation emails, and photos of returned equipment.
Foxtel Now Cancellation
Foxtel Now is managed differently from traditional Foxtel TV service. Foxtel Now support says customers can cancel Foxtel Now online through My Account by choosing Cancel Subscription and following the steps. After cancellation, customers can usually continue watching until the end of the current billing cycle.
How to Escalate a Foxtel Complaint
Foxtel says customers can lodge complaints by live chat, phone, online form, National Relay Service, or mail. Foxtel says telephone and online complaints are acknowledged immediately with a complaint reference number, while other complaint methods are acknowledged within two business days.
If you are not satisfied with the outcome, Foxtel says complaints can be escalated internally to a team leader, case manager, or specialised team. For unresolved Foxtel home phone or broadband complaints, customers may be able to contact the Telecommunications Industry Ombudsman after giving Foxtel a chance to resolve the issue.
Foxtel Reviews and Complaints
CustomerServiceNumbers.com currently shows 0 Foxtel reviews and complaints. If you have contacted Foxtel customer service, you can leave a review below to help other customers understand what to expect when calling about TV service, broadband, billing, package changes, equipment, Foxtel Now, cancellation, or complaint escalation.
Because there are no visible Foxtel reviews yet on this page, CustomerServiceNumbers.com is not summarizing customer sentiment at this time. New reviews may help identify common praise, complaints, billing concerns, support delays, contract issues, cancellation problems, equipment issues, or successful resolutions.
Safety and Privacy Tips
Do not post your Foxtel account number, full service address, phone number, password, payment details, PIN, complaint reference number, confirmation code, or other private account information in a public review or comment. If someone contacts you claiming to be from Foxtel and asks for payment by gift card, cryptocurrency, wire transfer, remote computer access, or a suspicious link, verify the request through the official Foxtel website or phone number.
Reviews and comments may be moderated for profanity, spam, and personally identifiable information. Keep your review focused on your customer service experience and avoid sharing private account details.
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Disclaimer
CustomerServiceNumbers.com is not affiliated with Foxtel, Foxtel Group, Foxtel Now, Kayo Sports, BINGE, Hubbl, or Telstra. Contact information is provided for informational purposes and may change. Always verify account-specific support options through the official Foxtel website before sharing private information or making payments.