Need help with CSAA customer service, AAA auto or home insurance, a claim, payment, policy change, proof of insurance, online account, roadside assistance routing, or a complaint? This page lists verified CSAA Insurance Group support options and gives customers a place to share reviews about their experience. CustomerServiceNumbers.com is not affiliated with CSAA Insurance Group, AAA, AAA Mountain West Group, or any AAA club.
CSAA Customer Service Number
The main CSAA Insurance Group customer service number is 1-800-922-8228. CSAA lists this number for both customer service and claims assistance, available 24 hours a day, 7 days a week.
Important: CSAA Insurance vs. AAA Membership
CSAA Insurance Group is a AAA insurer that provides auto, homeowners, and other personal insurance products to AAA members in participating areas. CSAA insurance support is different from general AAA membership, travel, roadside assistance, or branch service.
- CSAA insurance policy or claim: Call 1-800-922-8228.
- AAA roadside assistance: Call 1-800-222-4357 or use your AAA club’s roadside tools.
- AAA membership issue: Use your local AAA club’s member service route.
- Unsure which AAA company handles your policy: Check your policy documents, ID card, bill, or AAA club website.
CSAA Corporate Headquarters
CSAA Insurance Group lists its corporate headquarters in Walnut Creek, California. For policy, claim, billing, proof-of-insurance, or payment help, use the correct customer service or online account route before mailing documents to headquarters.
CSAA Insurance Group
3055 Oak Road
Walnut Creek, CA 94597
Corporate Phone: 1-925-279-2300
CSAA Claims Help
To report or check on a CSAA insurance claim, call 1-800-922-8228. AAA policy-management tools also allow customers to file or view claims for CSAA-provided AAA auto and property policies.
For a claim, have your policy number, claim number if available, date of loss, location of loss, damage description, photos, police report information, repair estimates, and contact information ready.
CSAA Policy Management and Payments
CSAA-provided AAA policyholders can use online tools to access policy details, pay bills, manage autopay, and view claim information. If your payment is late or your policy is at risk of cancellation, contact CSAA directly and keep proof of payment.
If you are having trouble with a payment, keep your billing notice, policy number, payment confirmation, bank or card record, cancellation notice, and any written response in a private file.
Proof or Evidence of Insurance
If you need evidence of insurance for a lender, mortgage company, lease, lienholder, or proof-of-coverage request, use CSAA’s official evidence-of-insurance route.
Do not send sensitive personal information unless you are using an official CSAA, AAA, or lender-support channel. If a lender, dealership, or mortgage company requests proof of insurance, confirm the request before sharing private policy information.
CSAA Service Area and State-Specific Numbers
CSAA Insurance Group serves AAA members through participating AAA clubs in multiple states and the District of Columbia. Because AAA insurance is regional, customers outside Northern California or outside a CSAA-served area may need a different AAA club or insurance company.
What CSAA Customer Service Can Help With
- Auto insurance policy questions
- Homeowners, condo, renters, and other property insurance questions
- Claims reporting and claim status
- Policy changes and coverage questions
- Billing, payments, refunds, autopay, and cancellation notices
- Proof or evidence of insurance
- Lender, lienholder, or mortgagee insurance verification
- Direct repair network questions
- Online account and website support
- AAA club routing questions
- Complaint escalation
Use the Correct CSAA or AAA Support Route
The best contact path depends on the issue. CSAA handles insurance policies and claims, while your AAA club may handle membership, travel, roadside assistance, branch service, and non-insurance benefits.
- Insurance customer service: Call 1-800-922-8228.
- Insurance claim: Call 1-800-922-8228 or use online claim tools.
- Proof of insurance: Use LenderHub, email endorsements@csaa.com, or call customer service.
- Payment or policy management: Use AAA insurance policy-management tools or call CSAA.
- AAA roadside assistance: Call 1-800-222-4357.
- AAA membership complaint: Use your AAA club’s member-service or complaint process.
Information to Have Ready Before Contacting CSAA
- Your CSAA or AAA insurance policy number
- Your claim number, if applicable
- The named insured or policyholder name
- The type of policy, such as auto, home, renters, condo, or umbrella
- Your AAA club or membership information, if relevant
- Date, time, and location of the loss if calling about a claim
- Photos, repair estimates, police report information, or claim documents if available
- Billing statement, payment confirmation, renewal notice, or cancellation notice if calling about billing
- Lender, lienholder, mortgagee, or lease information if requesting proof of insurance
- Any prior representative name, case number, adjuster name, or written response
CSAA Reviews and Complaints
At the time of this page update, this CustomerServiceNumbers.com listing shows 0 customer reviews for CSAA. Because there are no live CSN reviews yet, this page should not claim that customers commonly praise or complain about specific CSAA issues based only on this website.
If you have contacted CSAA about a policy, claim, bill, payment, proof of insurance, online account, repair network issue, AAA routing problem, cancellation notice, renewal, or complaint, you can share your experience below. Helpful reviews explain the type of policy or claim, which support route you used, how long it took to receive a response, and whether the issue was resolved.
Privacy and Moderation Warning for CSAA Reviews
Insurance reviews can involve private financial, legal, vehicle, property, lender, mortgage, and claim information. Do not post policy numbers, claim numbers, driver’s license numbers, Social Security numbers, VINs, license plates, dates of birth, addresses, phone numbers, email addresses, payment details, accident reports, police reports, repair records, lender information, mortgage documents, settlement details, attorney communications, or screenshots containing private information.
Reviews may be moderated for profanity, spam, personally identifiable information, and unsafe content. Keep your review factual and based on your own CSAA Insurance Group customer service experience.
How to Escalate a CSAA Complaint
If your issue is not resolved during the first contact, ask for a claim number, case number, supervisor review, written explanation, or the correct department for your policy type. Keep a timeline of calls, messages, letters, payments, claim updates, repair estimates, cancellation notices, and promised follow-up dates.
- Start with CSAA customer service at 1-800-922-8228.
- For claims, ask for the assigned adjuster or claim representative.
- For proof of insurance, use the official lender or policyholder evidence-of-insurance route.
- For AAA membership or roadside issues, use your AAA club’s member-service process.
- Request written confirmation for claim, billing, cancellation, coverage, or account decisions.
- If the issue involves insurance regulation, contact your state insurance department for guidance.
Common CSAA Customer Service Issues
- Claim status or adjuster communication questions
- Confusion between CSAA insurance and AAA membership support
- Billing, autopay, renewal, refund, or cancellation notice questions
- Proof-of-insurance or lender verification issues
- Online account or website support problems
- Policy changes, coverage questions, or quote routing issues
- Direct repair network questions
- State-specific AAA insurance routing confusion
- Roadside assistance questions that should go through AAA rather than CSAA claims
Related Customer Service Numbers Pages
Frequently Asked Questions About CSAA Customer Service
What is the CSAA customer service number?
The main CSAA customer service number is 1-800-922-8228. CSAA lists this number for customer service and claims assistance, available 24 hours a day, 7 days a week.
What is the CSAA claims phone number?
The CSAA claims assistance number is 1-800-922-8228.
Is CSAA the same as AAA?
CSAA Insurance Group is a AAA insurer. It provides insurance to AAA members through participating AAA clubs, but AAA membership, roadside assistance, travel, and branch services may use different support routes.
How do I get proof of insurance from CSAA?
Lenders can use CSAA’s LenderHub portal. Policyholders can email endorsements@csaa.com or call 1-800-922-8228 for help with evidence of insurance.
Where is CSAA headquartered?
CSAA Insurance Group lists its corporate headquarters at 3055 Oak Road, Walnut Creek, CA 94597. The corporate phone number is 1-925-279-2300.
Can CustomerServiceNumbers.com access my CSAA policy or claim?
No. CustomerServiceNumbers.com is an independent consumer information and review website. To file claims, make payments, update policies, get proof of insurance, or access claim files, contact CSAA, AAA, or the correct official support route directly.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and review information since 2004. CSN is an independent consumer-help site and is not owned by CSAA Insurance Group, AAA, AAA Mountain West Group, or any company listed on this website.
Our goal is to help readers find official support routes, understand customer service issues, and share reviews that may help other consumers. Always verify current policy, claim, billing, payment, proof-of-insurance, coverage, roadside, AAA membership, and legal information directly with CSAA, AAA, your agent, your attorney, your state insurance department, or the appropriate official organization.
Share Your Experience
Have you contacted CSAA about a policy, claim, payment, bill, proof of insurance, lender request, repair network issue, online account, AAA routing issue, cancellation notice, renewal, or complaint? Share your experience below to help other customers understand what happened and how the issue was handled.
Privacy reminder: Do not post policy numbers, claim numbers, driver information, VINs, license plates, accident reports, payment details, lender information, home addresses, phone numbers, emails, legal documents, settlement details, or private screenshots in a public review.
Page Update Note: This CSAA customer service page was reviewed and updated on July 4, 2026.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with CSAA Insurance Group, CSAA Insurance Exchange, AAA, AAA Mountain West Group, any AAA club, or any insurance carrier listed on this website. Phone numbers, addresses, links, policy information, and customer service details are provided for consumer convenience and may change. CustomerServiceNumbers.com cannot file claims, access policies, process payments, provide proof of insurance, change coverage, provide legal advice, provide insurance advice, resolve claims, or handle roadside assistance. Contact CSAA, AAA, your agent, your state insurance department, or the appropriate official organization for help with your specific issue.
