Cadillac customer service can assist with vehicle questions, dealer complaints, warranty repairs, recalls, vehicle orders, parts delays, OnStar, the myCadillac app, and unresolved ownership concerns. Cadillac Financial and GM Financial separately handle eligible loans, leases, payments, payoff requests, titles, and finance-account questions.
How to Contact Cadillac Customer Service
Cadillac Customer Service Hours
Cadillac General Assistance currently lists the following hours:
- Monday–Saturday: 8:00 a.m.–9:00 p.m. Eastern Time
- Sunday: Closed
Cadillac Roadside Assistance and Cadillac EV Roadside Assistance are available 24 hours a day, 365 days a year.
OnStar, GM Financial, dealerships, service departments, Protection Plan administrators, and other specialized support teams have separate hours.
Cadillac provides live chat and an online support-request form. Cadillac states that an advisor generally responds to a support request within one business day. Do not rely on the form or ordinary chat for an active roadside emergency.
Cadillac Customer Assistance Mailing Address
Cadillac Customer Assistance Center
P.O. Box 33169
Detroit, MI 48232-5169
This is a customer-correspondence address. It is not a dealership, repair facility, parts counter, towing destination, vehicle-return location, finance-payment address, or guaranteed walk-in complaint office.
Use the address or submission procedure specified in the applicable warranty booklet, finance agreement, Protection Plan contract, recall notice, BBB AUTO LINE instructions, or legal document for formal claims, payments, arbitration notices, and time-sensitive correspondence.
Which Cadillac Support Route Should You Use?
- General vehicle, account, shopping, order-status, or ownership question: Call 1-800-333-4223.
- Warranty, owner-assistance, or unresolved vehicle concern: Call 1-800-458-8006.
- Gasoline-vehicle breakdown, tow, flat tire, dead battery, lockout, or fuel need: Call 1-800-224-1400.
- Cadillac electric-vehicle roadside problem: Call 1-844-515-1420.
- Dealer sales, trade-in, deposit, or delivery complaint: Begin with the sales manager or dealership general manager.
- Repair, service, parts, or warranty complaint: Begin with the service or parts manager and then open a Cadillac case if the concern remains unresolved.
- OnStar plan, billing, subscription, emergency feature, or remote-command issue: Call 1-888-466-7827.
- myCadillac app or connected-services issue: Use Cadillac support or contact OnStar when the problem involves account linking, remote services, or an active plan.
- Loan, lease, payment, payoff, title, or lease-end question: Contact the lender listed on the contract or call GM Financial when it services the account.
- Cadillac Protection Plan or optional coverage claim: Call 1-833-959-0106 before authorizing work when prior approval is required.
- Potentially eligible unresolved warranty dispute: Review BBB AUTO LINE after documenting dealer and Cadillac contacts.
- Suspected vehicle safety defect: Contact Cadillac and consider filing a report with NHTSA.
Number warning: Do not use 1-800-462-8782 for Cadillac. That number belongs to GMC General Assistance.
What to Have Ready Before Contacting Cadillac
- Vehicle identification number, or VIN
- Cadillac model, model year, trim, powertrain, and mileage
- Purchase or lease date
- Selling and servicing Cadillac dealer
- Repair-order and invoice numbers
- Dates and mileage for each repair attempt
- Dashboard warnings, diagnostic codes, photographs, videos, or app screenshots
- Warranty, recall, Protection Plan, roadside, OnStar, or Cadillac case number
- myCadillac account email when applicable
- Finance-account information when contacting GM Financial
- A concise timeline of the issue
- The specific resolution being requested
Provide the complete VIN only through a secure official Cadillac, GM, dealership, finance, roadside, insurer, arbitration, or government channel. Do not publish it in a public review.
How to File a Cadillac Complaint
Step 1: Contact the Department Closest to the Problem
- Contact the sales manager for a purchase, pricing, deposit, trade-in, vehicle-order, delivery, or advertising complaint.
- Contact the finance manager for dealership financing, optional products, or contract questions.
- Contact the service manager for diagnosis, repairs, maintenance, recall, or warranty concerns.
- Contact the parts manager for an incorrect, damaged, unavailable, or backordered part.
- Contact the dealership general manager when the department manager cannot resolve the issue.
Step 2: Open a Cadillac Customer Assistance Case
Call 1-800-333-4223 for general assistance or 1-800-458-8006 for an owner or warranty concern and ask that a formal case be opened.
Provide:
- The VIN and current mileage
- The dealer’s complete name and location
- The purchase, service, and repair dates
- Repair orders, invoices, estimates, photographs, and warranty documents
- A factual timeline of previous contacts
- The specific resolution requested
Record the Cadillac case number, representative information, expected follow-up date, and documents requested.
Step 3: Request Further Review
If the initial response does not resolve the documented concern, ask whether the case can be reviewed by an appropriate supervisor, customer-assistance specialist, technical team, warranty group, regional representative, or dealership-support team.
Ask for important warranty, reimbursement, goodwill, rental, repair, parts, and coverage decisions in writing whenever possible.
Step 4: Review BBB AUTO LINE
Cadillac participates in BBB AUTO LINE through General Motors.
Eligibility depends on the vehicle, warranty, issue, ownership, age, mileage, state, repair history, and filing requirements. Opening a claim does not guarantee repair, replacement, repurchase, reimbursement, arbitration, or another remedy.
How to Complain About a Cadillac Dealer
Authorized Cadillac dealers generally handle:
- New and used vehicle sales
- Trade-ins, deposits, pricing, and delivery
- Dealership financing paperwork
- Vehicle diagnosis and repairs
- Warranty submissions
- Recall repairs
- Parts orders
- Loaner and rental arrangements
- Certified Pre-Owned inspections and sales
- Dealer-specific fees and communication
For an unresolved dealer concern:
- Ask for the manager of the department involved.
- Request the diagnosis, estimate, warranty decision, order status, or proposed resolution in writing.
- Keep every purchase document, repair order, invoice, advertisement, photograph, and message.
- Contact the dealership general manager if the department manager cannot resolve the concern.
- Contact Cadillac and request a national case number.
- Provide the dealer name, dates, mileage, supporting documents, and requested resolution.
Cadillac may document a complaint, review warranty information, communicate with the dealer, or provide escalation support, but it does not directly control every decision made by an independently operated dealership.
Cadillac New Vehicle Warranty Coverage
Cadillac’s general new-vehicle warranty periods currently include:
- Bumper-to-bumper limited warranty: Four years or 50,000 miles, whichever occurs first
- Typical powertrain limited warranty: Six years or 70,000 miles, whichever occurs first
- Cadillac EV battery limited warranty: Eight years or 100,000 miles, whichever occurs first
- Roadside Assistance for applicable 2013-or-newer passenger vehicles: Six years or 70,000 miles, whichever occurs first
The warranty booklet and Warranty Tracker for the specific vehicle control. Coverage can vary by model year, component, powertrain, state, emissions classification, original in-service date, mileage, ownership history, and vehicle use.
Owners can review vehicle-specific expiration dates through the Cadillac account Warranty Tracker or the myCadillac app.
What a Cadillac Warranty May Not Cover
- Routine maintenance
- Normal wear
- Tires covered by their manufacturer
- Collision or environmental damage
- Improper maintenance
- Improper or unauthorized repairs
- Vehicle abuse, misuse, racing, or overloading
- Unauthorized modifications or tuning
- Damage caused by aftermarket equipment
- Incorrect fuel or contaminated fluids
- Repairs after the applicable warranty expires
Ask the dealer to identify the diagnosis and exact warranty provision supporting an approval or denial.
Repeated Cadillac Repairs and Warranty Disputes
When a vehicle problem continues after one or more repair attempts:
- Return to an authorized Cadillac dealer when the vehicle can be operated safely.
- Make sure every symptom is recorded accurately on the repair order.
- Keep repair orders even when the dealer cannot reproduce the concern.
- Record the dates, mileage, warning messages, diagnostic codes, and days out of service.
- Save photographs, videos, inspection reports, and communications.
- Ask the service manager for the diagnosis and next repair plan.
- Open or update a Cadillac Customer Assistance case.
- Ask whether a technical or regional review is available.
- Request the warranty decision in writing.
- Review BBB AUTO LINE and applicable state consumer remedies if the concern remains unresolved.
Lemon-law and warranty-dispute requirements vary by state. CustomerServiceNumbers.com cannot determine whether a vehicle qualifies for replacement, repurchase, arbitration, reimbursement, damages, or another legal remedy.
Cadillac Recall and Safety Help
Use Cadillac’s official recall resources and enter the complete 17-character VIN.
Recall repairs identified in an active safety recall are generally performed without charge through an authorized Cadillac or appropriate GM dealer.
Problems Scheduling a Cadillac Recall
- Confirm that the VIN shows an open recall.
- Ask whether the required part, software, or repair procedure is available.
- Ask whether another authorized Cadillac dealer can complete the repair sooner.
- Ask whether an interim safety instruction or do-not-drive notice applies.
- Keep the recall notice and appointment records.
- Open a Cadillac case if the delay remains unresolved.
Reporting a Suspected Vehicle Safety Defect
Contact Cadillac and consider filing a report with the National Highway Traffic Safety Administration when a problem may affect vehicle safety.
Stop driving and contact emergency or roadside services when the vehicle appears unsafe to operate.
Cadillac Roadside Assistance
Roadside Assistance advisors are available 24 hours a day, 365 days a year.
Published services include:
- Towing from a legal roadway to the nearest Cadillac dealer
- Vehicle-unlock assistance
- Flat-tire changes using the vehicle’s usable spare
- Battery jump-start assistance
- Emergency fuel delivery
- Electric-vehicle towing and support
Depending on the vehicle and active services, assistance may also be requested through the myCadillac mobile app, the vehicle’s infotainment system, or the blue OnStar button.
Roadside availability does not mean that every tire, replacement key, repair, gallon of fuel, towing destination, storage charge, or other expense is included.
For detailed towing, provider-delay, EV, flat-tire, battery, lockout, trip-interruption, reimbursement, and complaint guidance, see Cadillac Roadside Assistance phone numbers, coverage, and reviews.
Cadillac Electric-Vehicle Support
Cadillac EV owners should use 1-844-515-1420 for an active roadside problem.
Cadillac currently describes an eight-year/100,000-mile limited warranty for an applicable EV propulsion battery.
For an EV concern, document:
- Displayed battery charge and estimated range
- Charging-station or home-charger information
- Dashboard and myCadillac app warnings
- Recent charging history
- Software-update status
- Outside temperature and operating conditions
- Dealer diagnostic results
Tell the Roadside Assistance advisor if:
- The EV is out of charge
- The vehicle cannot shift into Neutral
- A charging connector cannot be released
- A high-voltage warning appears
- Collision or underbody damage is visible
- The battery has been exposed to fire, flooding, or impact
Do not touch exposed high-voltage components or attempt to move a severely damaged electric vehicle without qualified assistance.
OnStar and Cadillac Connected Services
Call 1-888-4ONSTAR or 1-888-466-7827 for OnStar account and plan support.
Depending on the vehicle, equipment, enrollment, cellular coverage, and active plan, OnStar services may include:
- Automatic Crash Response
- Emergency Services
- Stolen Vehicle Assistance
- Roadside Assistance
- Remote commands
- Vehicle-location features
- Navigation and connected applications
- Vehicle diagnostics
- Wi-Fi and data services
OnStar plan, billing, renewal, cancellation, and subscription questions belong with OnStar. Dealer repairs, warranty coverage, parts delays, and vehicle complaints belong with Cadillac and the authorized dealer.
For more account and service guidance, see OnStar customer service, plans, and reviews.
myCadillac App Support
The myCadillac app may provide compatible features such as:
- Remote start and stop
- Remote locking and unlocking
- Vehicle location
- Vehicle status and diagnostics
- Roadside Assistance requests
- Service scheduling
- EV charging status and route planning
- OnStar and Connected Services management
Features depend on the vehicle, account, equipment, cellular coverage, enrollment, and active trial or subscription.
Before contacting support, record:
- The email used for the Cadillac or GM account
- The VIN
- The exact error message
- The app version
- The mobile-device type and operating-system version
- Whether the vehicle was recently purchased, sold, leased, returned, or transferred
Do not publish account passwords, OnStar PINs, Digital Key information, verification codes, or precise vehicle-location data in a public review.
Cadillac Financial and GM Financial Customer Service
Call 1-800-284-2271 for an eligible Cadillac Financial or GM Financial account.
Current Customer Experience hours are:
- Monday–Friday: 7:00 a.m.–6:00 p.m. Central Time
- Saturday: 9:00 a.m.–1:00 p.m. Central Time
- Sunday: Closed
GM Financial can assist with:
- Loan and lease payments
- Automatic payments
- Online account access
- Statements and payment history
- Payoff quotes
- Titles and lien releases
- Lease maturity and vehicle return
- End-of-lease inspections
- Excess mileage or wear charges
- Account assistance and payment arrangements
Visit GM Financial Customer Service.
Finance Support Versus Cadillac Vehicle Support
GM Financial generally does not decide vehicle warranty claims, dealer service complaints, recalls, Roadside Assistance cases, or mechanical diagnoses.
Cadillac General Assistance generally does not control payment posting, account balances, payoff amounts, credit reporting, title release, or lease-end billing.
Some Cadillac vehicles are financed through banks, credit unions, dealers, or other lenders. Use the lender named on the contract or statement.
Cadillac Protection Plans and Claims
Call 1-833-959-0106 for current Cadillac Protection Plan and claims assistance.
Current Claims Team hours are:
- Monday–Friday: 7:00 a.m.–10:00 p.m. Eastern Time
- Saturday: 8:00 a.m.–7:00 p.m. Eastern Time
Cadillac protection products may include:
- Cadillac Protection Plan
- Cadillac EV Protection Plan
- Advanced Protection
- Tire and Wheel Protection
- Prepaid Maintenance
- EV Prepaid Maintenance
- GAP Coverage
- Lease wear protection
These optional agreements are separate from the original factory warranty. Coverage, deductibles, terms, exclusions, cancellation, transferability, roadside benefits, and claim procedures depend on the signed Customer Agreement.
Prior-authorization warning: Many claims must be approved before covered work begins. A claim may be denied when repairs or services are completed without required approval.
Have the Customer Agreement, VIN, mileage, dealer or repair-facility information, diagnosis, estimate, and claim details ready.
Cadillac Certified Pre-Owned Coverage
A qualifying Cadillac Certified Pre-Owned vehicle retains the remaining original four-year/50,000-mile bumper-to-bumper warranty until it expires.
After the original bumper-to-bumper warranty expires, the current CPO program provides an additional one-year limited warranty with unlimited mileage.
Current CPO benefits can include:
- One additional year of limited-warranty coverage with unlimited mileage
- 24-hour Roadside Assistance during the CPO warranty period
- A multipoint inspection
- Vehicle-history information
- Authorized Cadillac dealer service
Before purchasing, confirm:
- The original in-service date
- The current mileage
- The original warranty expiration
- The CPO warranty start and end dates
- Covered components and exclusions
- Roadside Assistance eligibility
- Transferability and ownership requirements
Review Cadillac Certified Pre-Owned benefits.
Cadillac Vehicle Orders, Deposits, and Delivery Delays
For a Cadillac vehicle-order concern:
- Contact the selling dealership.
- Use Cadillac’s live-chat option.
- Call 1-800-333-4223.
- Have the six-character order number or VIN ready.
The dealership remains the principal source for allocation, deposits, pricing, trade-in terms, production status, delivery estimates, and final contract information.
Keep the order confirmation, deposit receipt, buyer’s order, estimated delivery information, and all written dealership representations.
Do not publish an order number, deposit reference, or VIN in a public review.
Cadillac Parts Backorders and Repair Delays
For an unavailable part or delayed repair:
- Ask the dealer for the exact part name and number.
- Ask whether the part has been ordered.
- Ask whether it is nationally backordered or unavailable only at that dealership.
- Ask whether another authorized Cadillac or GM dealer has inventory.
- Request an updated estimated arrival date without treating it as guaranteed.
- Ask whether the vehicle is safe to drive.
- Ask whether courtesy transportation, towing, or another warranty benefit applies.
- Keep every repair order and communication.
- Open a Cadillac case when the delay remains unresolved.
Cadillac may document and review a delay, but parts production, distribution, shipping, dealer scheduling, diagnosis, and warranty authorization may involve separate organizations.
Cadillac Accident and Collision Support
A collision concern can involve emergency services, police, an automobile insurer, a towing provider, collision facility, Cadillac dealer, OnStar, and Cadillac.
After an accident:
- Call emergency services when anyone is injured or the scene is unsafe.
- Follow police instructions.
- Contact the automobile insurer.
- Use OnStar or Cadillac Roadside Assistance when towing is required.
- Photograph the vehicles and scene when safe.
- Keep police, towing, storage, repair, and insurance records.
- Ask whether a GM Collision Repair Network facility is available.
Do not assume that Cadillac’s vehicle warranty, OnStar, or Roadside Assistance pays for collision repairs, insurance deductibles, impound charges, storage, rental transportation, property damage, or every accident-related tow.
Cadillac Customer Service Scam Warning
Fraudsters may impersonate Cadillac, General Motors, OnStar, GM Financial, a Cadillac dealer, a warranty administrator, recall department, or Roadside Assistance provider.
- Verify telephone numbers through Cadillac.com, the myCadillac app, GM Financial, or official vehicle documents.
- Do not provide passwords or one-time verification codes to an unsolicited caller.
- Do not pay using gift cards or cryptocurrency.
- Do not give an unsolicited caller remote access to a telephone or computer.
- Verify unexpected warranty, recall, finance, refund, title, towing, and payoff messages.
- Confirm an assigned towing provider through the official Cadillac roadside case.
- Do not publish the complete VIN or precise vehicle location.
Cadillac Company, Parent, and Leadership Information
Cadillac is General Motors’ luxury-vehicle brand. It is not a separately traded public company with an independent corporate headquarters.
- Consumer brand: Cadillac
- Parent company: General Motors Company
- General Motors Chair and Chief Executive Officer: Mary Barra
- General Motors President: Mark Reuss
- Vice President of Global Cadillac: Kristian Aquilina
General Motors principal executive offices:
Hudson’s Detroit
1240 Woodward Avenue
Detroit, MI 48265
General Motors’ public facility listing may display ZIP code 48226 for Hudson’s Detroit, while current SEC filings use 48265 for the principal executive offices.
General Motors corporate telephone: 1-313-667-1500
Cadillac Customer Assistance mailing address:
P.O. Box 33169
Detroit, MI 48232-5169
The GM headquarters and Cadillac mailing address are not dealerships, service departments, parts counters, towing yards, finance-payment locations, vehicle-return centers, or guaranteed walk-in complaint offices.
For parent-company customer-service information, see General Motors customer service, finance, warranty, and complaints.
For headquarters and corporate-office information, see the exact Cadillac corporate office and headquarters page.
Cadillac Customer Service Frequently Asked Questions
What is the Cadillac customer-service phone number?
Call Cadillac General Assistance at 1-800-333-4223.
What are Cadillac customer-service hours?
Cadillac General Assistance is available Monday through Saturday from 8:00 a.m. to 9:00 p.m. Eastern Time. Sunday is closed.
What is the Cadillac owner and warranty assistance number?
Current Cadillac warranty materials list 1-800-458-8006 for owner and warranty assistance.
Does Cadillac have an email address for customer service?
Cadillac primarily directs customers to its official online support-request form rather than publishing one universal email address for ordinary vehicle, dealer, or warranty complaints.
How do I file a complaint with Cadillac?
Begin with the appropriate dealership manager when the issue is dealer-controlled. If the concern remains unresolved, call Cadillac and request a formal case number.
How do I complain about a Cadillac dealer?
Contact the sales manager, service manager, parts manager, finance manager, or dealership general manager. Keep all documents and provide the dealership name, dates, mileage, and requested resolution when escalating to Cadillac.
What is the Cadillac Roadside Assistance number?
Call 1-800-224-1400 for a standard Cadillac vehicle.
What is the Cadillac EV Roadside Assistance number?
Call 1-844-515-1420 for a Cadillac electric vehicle.
How long is Cadillac Roadside Assistance included?
Cadillac currently describes Roadside Assistance for applicable 2013-or-newer passenger vehicles as six years or 70,000 miles, whichever occurs first.
What is the OnStar customer-service number?
Call 1-888-4ONSTAR or 1-888-466-7827.
What is the Cadillac Financial phone number?
Call GM Financial at 1-800-284-2271 for an eligible Cadillac Financial or GM Financial account.
What is the Cadillac Protection Plan claims number?
Call 1-833-959-0106. Many claims require approval before covered work begins.
How long is Cadillac’s bumper-to-bumper warranty?
The bumper-to-bumper limited warranty generally lasts four years or 50,000 miles, whichever occurs first.
How long is Cadillac’s powertrain warranty?
A typical Cadillac powertrain limited warranty lasts six years or 70,000 miles, whichever occurs first. Vehicle-specific terms can differ.
How long is a Cadillac EV battery covered?
An applicable Cadillac EV battery generally has an eight-year/100,000-mile limited warranty.
What does Cadillac Certified Pre-Owned coverage include?
A qualifying CPO Cadillac retains the remaining original bumper-to-bumper warranty and then receives one additional year of limited-warranty coverage with unlimited mileage.
How do I check for a Cadillac recall?
Use GM’s official recall lookup with the VIN and contact an authorized Cadillac dealer to schedule an applicable recall repair.
Does Cadillac participate in BBB AUTO LINE?
Yes. Cadillac participates through General Motors. Eligibility depends on the vehicle, warranty problem, age, mileage, state, ownership, and repair history.
Where is Cadillac headquartered?
Cadillac is a General Motors brand. General Motors’ principal executive offices are at Hudson’s Detroit, 1240 Woodward Avenue, Detroit, Michigan 48265.
Who owns Cadillac?
Cadillac is a vehicle brand of General Motors Company.
Who leads Cadillac?
Kristian Aquilina is Vice President of Global Cadillac. Mary Barra is Chair and Chief Executive Officer of General Motors.
Cadillac Customer Reviews and Complaints
CustomerServiceNumbers.com currently displays a rating of 2.7 out of 5 stars based on three historical entries.
The visible entries are dated:
- June 18, 2018
- June 25, 2015
- May 1, 2015
Supported themes include:
- A 2013 Cadillac SRX owner’s reported radio, navigation, water-pump, and mass-airflow-sensor concerns, including a reported $525 out-of-pocket repair
- A tire question concerning a vehicle described by the writer as a 2015 “AST,” with no customer-service interaction or outcome provided
- A 2011 CTS AWD wagon owner’s complaint about diagnostic and repair charges and treatment by an individual Cadillac dealership
The June 25, 2015 entry is an owner question rather than a completed customer-service review. Its publicly displayed complete VIN should be removed or redacted.
These historical submissions do not establish current average repair costs, nationwide dealership conduct, present-day warranty decisions, or company-wide customer satisfaction.
Related Cadillac, GM, OnStar, and Luxury Automotive Customer-Service Pages
- General Motors Customer Service, Finance, Warranty, and Complaints
- Cadillac Roadside Assistance, EV Towing, and Emergency Help
- OnStar Customer Service, Plans, Billing, and Connected Support
- Lincoln Customer Service, Warranty Help, and Complaints
- BMW Customer Service, Warranty Help, and Complaints
- Mercedes-Benz USA Customer Service, Warranty, and Complaints
- Lexus Customer Service, Warranty Help, and Complaints
Privacy Warning Before Posting a Cadillac Review
Do not publish a complete VIN, Cadillac or GM case number, repair-order number, recall number, Roadside Assistance dispatch number, OnStar PIN, myCadillac credentials, precise current vehicle location, license-plate number, GM Financial account number, loan or lease number, payoff quote, title document, payment-card information, driver’s-license details, home address, private telephone number, email address, insurance documents, police reports, medical information, account password, or verification code.
Do not post the full names of nonpublic dealership, finance, towing, repair, or customer-service employees. Reviews should describe genuine firsthand experiences and may be moderated for personal information, threats, profanity, spam, impersonation, discriminatory content, unsupported accusations, duplicate submissions, or unrelated material.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. We review official Cadillac, General Motors, warranty, recall, Roadside Assistance, OnStar, GM Financial, Protection Plan, corporate, and leadership resources together with the customer reviews visibly published on this website.
Telephone numbers, support hours, warranty terms, Roadside Assistance, recall procedures, connected services, finance contacts, protection-plan benefits, leadership, and company information can change. Verify important instructions through Cadillac, the applicable dealer, vehicle documents, GM Financial, OnStar, BBB AUTO LINE, or the appropriate government agency.
Share Your Cadillac Experience
Have you contacted Cadillac about a vehicle purchase, dealership, repair, warranty claim, repeated problem, recall, parts delay, Roadside Assistance request, electric vehicle, OnStar subscription, myCadillac app issue, Cadillac Financial account, Protection Plan, vehicle order, or unresolved complaint?
Share the general location, approximate date, Cadillac model and year, issue, support route used, response received, and whether the concern was resolved. Do not include private vehicle, account, payment, identification, exact-location, insurance, or contact information.
Page Update Note
This Cadillac customer-service page was updated on July 30, 2026. The update verified Cadillac’s General Assistance, owner and warranty, Roadside Assistance, EV, OnStar, finance, and Protection Plan contacts; corrected the corporate and mailing addresses; added current warranty, recall, Certified Pre-Owned, dispute, complaint, leadership, and related-page information; and accurately summarized the three visible historical customer entries.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Cadillac, General Motors Company, General Motors LLC, GM Financial, Cadillac Financial, OnStar, GM Protections, BBB AUTO LINE, any authorized Cadillac or GM dealer, roadside contractor, towing company, lender, insurer, repair facility, government agency, or employee.
This website cannot access a Cadillac, OnStar, or finance account; approve a repair; determine warranty or Certified Pre-Owned coverage; open a Cadillac case; dispatch Roadside Assistance; locate a vehicle; complete a recall; issue reimbursement; change a connected-service subscription; release a title; approve a Protection Plan claim; decide a dispute; or submit a complaint on a customer’s behalf.
Contact details, warranties, Roadside Assistance, recalls, connected services, finance procedures, Protection Plan benefits, dispute eligibility, leadership, and company relationships may change. Verify current information through the appropriate official source before acting.
