Dodge owners may need help with an unresolved dealership repair, denied warranty claim, safety recall, roadside emergency, vehicle-order delay, Uconnect problem, connected-services subscription, unexpected repair charge, or repeated vehicle defect. The correct contact depends on whether the issue is controlled by Dodge Customer Care, Mopar, an authorized dealership, a lender, a service-contract provider, or another company.
Dodge is a vehicle brand operated in the United States through FCA US LLC and is part of Stellantis. CustomerServiceNumbers.com is independent and cannot access Dodge vehicle, warranty, dealership, finance, recall, or connected-services records.
How to Contact Dodge Customer Service
Current Dodge and Mopar Support Hours
The official Dodge-branded Mopar owner page currently lists customer-care advisors during the following Eastern Time hours:
- Monday through Friday: 8:00 a.m.–9:00 p.m.
- Saturday: 9:00 a.m.–5:00 p.m.
- Roadside Assistance: Available 24 hours a day, seven days a week
Hours can change for holidays, system outages, severe weather, and individual support departments. Check the live contact page before relying on a specific schedule.
Dodge Headquarters and Customer-Care Mailing Address
Dodge brand operations in the United States are associated with the Stellantis North America and FCA US campus:
Stellantis North America / FCA US LLC
1000 Chrysler Drive
Auburn Hills, MI 48326
This physical corporate campus is not a Dodge dealership, repair shop, parts-return warehouse, vehicle-return facility, or guaranteed public walk-in customer-service office.
For written Dodge or FCA US customer-care correspondence, Mopar currently lists:
FCA US LLC Customer Care
P.O. Box 21-8004
Auburn Hills, MI 48321-8004
Include only the information needed to identify the case. Keep the original documents and send copies rather than irreplaceable repair, ownership, insurance, or identification records unless official instructions require otherwise.
Best Dodge Support Route by Issue
- General Dodge vehicle complaint: Call Dodge Customer Care at 1-800-423-6343.
- Dealer repair or warranty dispute: Begin with the dealership service adviser and service manager, then open a Dodge Customer Care case.
- Safety recall: Call 1-800-853-1403 or check the VIN through Mopar and NHTSA.
- Breakdown or towing: Call Roadside Assistance at 1-800-521-2779.
- Owner manual, maintenance, parts, or service scheduling: Use the Mopar owner site or contact 1-800-399-2668.
- FlexCare service contract: Call 1-800-521-9922 and review the specific contract.
- Uconnect or connected-services problem: Call the support number associated with the vehicle’s system and subscription.
- Vehicle-order status: Use Dodge Vehicle Order Tracking and contact the selling dealer.
- Deposit, trade-in, sales contract, pricing, or dealer refund: Contact the selling dealership’s sales manager or general manager.
- Loan or lease payment: Contact the lender or lessor named on the finance agreement or billing statement.
- Safety defect complaint: File a complaint with the National Highway Traffic Safety Administration when appropriate.
How to Prepare Before Calling Dodge
Having complete records can make it easier for Dodge Customer Care or a dealership to understand the problem. Have the following information available when relevant:
- Vehicle year, model, and mileage
- Full VIN, shared only through a secure official support route
- Dealership name and location
- Repair-order numbers and service dates
- Exact warning lights, diagnostic codes, or symptoms
- Date the problem first appeared
- Number of repair attempts
- Warranty or FlexCare contract information
- Recall campaign number, when applicable
- Dodge Customer Care case number
- The specific resolution being requested
Keep a dated record of calls, messages, dealership visits, repair attempts, parts ordered, diagnostic results, payments, towing, rental expenses, and promised follow-up dates.
Dodge Warranty Help
Dodge warranty coverage varies by model year, mileage, powertrain, vehicle configuration, original in-service date, ownership history, market, and the written warranty booklet issued for the vehicle.
Use the official Dodge warranty page or Mopar Vehicle Resources to locate the warranty information for the vehicle’s year and model.
A Dodge limited factory warranty may cover qualifying defects involving factory-installed parts or systems. It does not automatically cover every malfunction, maintenance item, noise, cosmetic condition, accident-related problem, environmental damage, modification, uncertified aftermarket component, wear item, or previously completed repair.
What to Do When a Dodge Warranty Repair Is Denied
- Ask the dealership to provide the denial reason in writing.
- Request the diagnosis, technician findings, repair estimate, and applicable warranty provision.
- Confirm that the dealership entered the correct VIN, mileage, and in-service date.
- Ask whether the repair was submitted to FCA US for authorization.
- Ask whether additional testing, photographs, maintenance records, or teardown authorization is required.
- Open a Dodge Customer Care case at 1-800-423-6343.
- Keep copies of the warranty booklet, purchase contract, maintenance records, and all repair orders.
Dodge Customer Care may review or escalate a case, but opening a case does not guarantee warranty approval, reimbursement, a free repair, a replacement vehicle, loaner transportation, goodwill assistance, or a vehicle repurchase.
Factory Warranty Versus FlexCare
A factory warranty and a vehicle service contract are not the same:
- Factory warranty: Coverage included with an eligible vehicle under the written manufacturer warranty.
- FlexCare Vehicle Protection: A separately administered service contract with its own covered components, exclusions, deductibles, authorization process, term, and claim rules.
- Third-party service contract: Coverage sold or administered by another company rather than FCA US LLC.
Check the exact contract before authorizing repairs. A dealership’s use of terms such as “extended warranty” does not prove that FCA US LLC or FlexCare administers the plan.
Dodge Recall Information
Use the vehicle’s 17-character VIN to check for open safety recalls:
A search by year, make, and model may show recalls affecting similar vehicles but does not confirm whether one particular Dodge is included. Use the VIN for vehicle-specific results.
When the vehicle is included in a safety recall, contact an authorized dealer to schedule the recall remedy. Safety-recall repairs are performed without charge, but scheduling and parts availability can vary.
Follow any “Do Not Drive,” “Park Outside,” charging restriction, fire-risk, airbag, or other immediate safety instruction included in the official recall notice. Do not continue using a vehicle contrary to an official safety warning.
What to Do When a Recall Repair Is Delayed
- Confirm the recall applies to the VIN.
- Ask the dealership whether the remedy and required parts are available.
- Request the earliest available appointment.
- Ask whether another authorized dealership has the necessary parts or certification.
- Call Recall Assistance at 1-800-853-1403.
- Keep the recall notice and records of every scheduling attempt.
- Follow any interim safety instructions issued by FCA US LLC or NHTSA.
A recall does not automatically guarantee a rental vehicle, reimbursement, vehicle replacement, or repurchase. Ask what assistance is available for the specific campaign and vehicle.
Dodge Roadside Assistance
For eligible Dodge vehicles in the United States, call 1-800-521-2779. Roadside Assistance is available 24/7/365.
Have the following ready:
- Vehicle owner’s name
- VIN
- Vehicle year and model
- License plate number
- Odometer reading
- Current location and nearby landmarks
- Brief description of the breakdown
Services may include towing, battery assistance, a flat-tire response, lockout help, or limited fuel delivery when covered. Eligibility, occurrence limits, towing destination, distance limits, excluded costs, and reimbursement depend on the applicable vehicle warranty or roadside plan.
If the vehicle is in an unsafe traffic location, call emergency services before waiting for roadside assistance.
Dodge Dealership Repair Complaints
An authorized Dodge dealership and Dodge Customer Care are related through the brand’s sales and service network, but they do not perform the same role.
The dealership generally controls:
- Appointment scheduling
- Initial diagnosis
- Technician assignments
- Repair estimates
- Dealer labor and non-warranty charges
- Parts ordering
- Repair quality and workmanship
- Dealer-provided loaner or rental decisions
- Damage allegedly occurring while the vehicle is at that dealership
Dodge Customer Care may document a complaint, communicate with a dealership, clarify manufacturer programs, or escalate an eligible case. It does not guarantee that the manufacturer will overrule every dealership decision.
How to Escalate a Dealership Repair Problem
- Speak with the service adviser.
- Ask for the service manager.
- Request the diagnosis and proposed resolution in writing.
- Ask for the dealership general manager when the service department cannot resolve the issue.
- Open a Dodge Customer Care case.
- Provide the Customer Care case number to the dealership.
- Ask for the assigned case manager and expected follow-up date.
- Send written correspondence when telephone escalation does not resolve the matter.
For alleged dealership-caused damage, photograph the condition, preserve the repair order, request the dealership’s written response, and notify the appropriate insurer when applicable. Dodge Customer Care should not be described as the dealership’s insurance carrier.
Repeated Dodge Repair Problems and Lemon-Law Questions
State lemon laws and warranty-dispute procedures vary. A vehicle is not automatically eligible for replacement or repurchase merely because it has been repaired more than once.
Owners dealing with repeated problems should:
- Keep every repair order, even when no problem is found.
- Verify that each repair order accurately describes the complaint.
- Record the vehicle’s mileage at every visit.
- Track days the vehicle is unavailable for use.
- Report the condition during the applicable warranty period.
- Open a Dodge Customer Care case.
- Review the warranty booklet’s dispute-resolution instructions.
- Review the lemon-law requirements in the state where the vehicle was purchased or registered.
- Consult the state attorney general, consumer-protection agency, or a qualified attorney when appropriate.
CustomerServiceNumbers.com cannot determine whether a vehicle legally qualifies as a lemon or whether Dodge, FCA US LLC, or a dealership must repurchase it.
Dodge Vehicle Orders, Deposits and Delivery Problems
Dodge provides an online Vehicle Order Tracking tool. Customers generally need the Vehicle Order Number provided by the selling dealership.
The tracker may show production or delivery progress, but the selling dealer remains the primary contact for:
- Deposit terms
- Final pricing
- Trade-in terms
- Financing conditions
- Dealer-added products or fees
- Allocation and estimated delivery
- Order changes
- Cancellation requests
- Deposit-refund disputes
Review the signed purchase or order document. Do not assume that Dodge Customer Care can cancel a dealership contract or require the dealership to refund a deposit.
Dodge Vehicle Returns, Refunds and Buyback Requests
Buying a vehicle does not automatically create a universal return period. Return, cancellation, exchange, refund, and deposit rights may depend on the written dealership agreement, lender documents, state law, and any separately advertised dealer policy.
For a sales dispute:
- Review the buyer’s order and financing documents.
- Identify any written cancellation or return provision.
- Contact the dealership sales manager or general manager.
- Contact the lender separately when financing has been assigned.
- Open a Dodge Customer Care case when the dispute also involves the Dodge brand, warranty, or vehicle condition.
- Contact the applicable state motor-vehicle dealer regulator or consumer-protection agency when appropriate.
Dodge Customer Care does not guarantee a refund, vehicle exchange, contract cancellation, loan cancellation, reimbursement, goodwill payment, or manufacturer buyback.
Dodge Financing and Lease Account Help
Dodge vehicles may be financed or leased through different banks, credit unions, dealership finance companies, or automotive lenders. Contact the creditor or lessor named on the contract or monthly statement for:
- Payments and due dates
- Payoff statements
- Late fees
- Account access
- Payment extensions
- Lease-end instructions
- Repossession questions
- Title release
- Credit reporting
Do not send a payment to Dodge Customer Care unless the official finance contract or verified creditor instructions specifically direct you to do so.
Dodge Uconnect and Connected Services Help
Connected-services support depends on the vehicle year, radio, hardware, active subscription, and service platform.
Before contacting support:
- Confirm which connected-services system appears in the vehicle.
- Check whether the subscription is active.
- Confirm that the Dodge app and phone operating system are current.
- Restart the phone and vehicle system.
- Verify the account email address and vehicle ownership information.
- Record the exact error message.
Deleting an account, removing a vehicle, uninstalling an app, or selling the vehicle does not necessarily cancel every paid subscription. Request cancellation through the provider responsible for the specific service and save the confirmation.
Dodge Parts, Accessories and Mopar Orders
Mopar parts and accessories may be sold by a dealership, the Mopar online store, or another retailer. The seller shown on the receipt generally handles order status, cancellation, return authorization, shipping damage, and refund processing.
Do not mail a part or accessory to Dodge headquarters or the FCA US customer-care P.O. box. Obtain return instructions and a return authorization from the seller before shipping anything.
How to Report a Dodge Safety Problem
Contact Dodge Customer Care and an authorized dealership when a problem may involve vehicle safety. Owners may also file a complaint with the National Highway Traffic Safety Administration.
When reporting a possible defect, provide an accurate description of what occurred, vehicle speed and conditions, warning lights, injuries or property damage, repair history, and whether the problem happened more than once.
Filing a complaint does not guarantee that NHTSA will open an investigation or order a recall, but complaint data can help regulators identify possible safety-defect patterns.
How to Escalate a Dodge Customer Service Complaint
- Identify whether the problem belongs to the dealership, Dodge Customer Care, Mopar, Uconnect, the lender, the service-contract administrator, or another provider.
- Gather the VIN, repair orders, bills, warranty documents, photographs, messages, and prior case numbers.
- Contact the dealership service manager or sales manager when the dispute began at a dealer.
- Call Dodge Customer Care at 1-800-423-6343.
- Request a case number and assigned case manager.
- State the problem, prior repair attempts, and requested resolution clearly.
- Ask what information or authorization is still needed.
- Confirm the expected follow-up date.
- Send written correspondence to FCA US LLC Customer Care when appropriate.
- Use NHTSA, a state regulator, consumer-protection agency, warranty dispute process, or legal counsel when the issue falls within that organization’s authority.
Dodge Customer Service Reviews and Complaints on CSN
CustomerServiceNumbers.com currently displays a 2.0 out of 5 rating based on two published Dodge reviews.
The visible reviews are dated November 10, 2015, and July 16, 2016. They describe individual concerns involving an older truck oil leak, warranty dissatisfaction, repeated repairs to a 2013 Dodge Dart, alleged dealership-caused damage, and dealership communication.
These two older reviews are a limited sample. They do not establish a current or universal pattern involving every Dodge vehicle, dealership, warranty claim, recall, repair, or Customer Care representative.
Related Automotive Customer Service Resources
Dodge Customer Service Frequently Asked Questions
What is the Dodge customer-service number?
Dodge Customer Care can be reached at 1-800-423-6343, also written as 1-800-4ADODGE.
What are Dodge Customer Care hours?
The current Dodge-branded Mopar owner page lists advisors Monday through Friday from 8:00 a.m. to 9:00 p.m. Eastern and Saturday from 9:00 a.m. to 5:00 p.m. Eastern. Holiday hours may differ.
What is the Dodge roadside-assistance number?
Call 1-800-521-2779 for Chrysler, Dodge, Jeep, and Ram roadside assistance in the United States. The service is available 24/7, but coverage depends on the vehicle and plan.
How do I check my Dodge for recalls?
Enter the vehicle’s 17-character VIN in the official Mopar or NHTSA recall lookup. A general year-and-model search does not confirm whether one particular vehicle is included.
Are Dodge recall repairs free?
When a Dodge vehicle is included in an applicable safety recall, an authorized dealer performs the recall remedy without charge. Other repairs identified during the visit may not be included.
Does Dodge guarantee a warranty repair?
No. Coverage depends on the written warranty, vehicle information, diagnosis, cause of failure, mileage, time limits, maintenance history, modifications, exclusions, and required authorization.
Can Dodge Customer Care force a dealer to refund me?
Dodge Customer Care may document or review a complaint, but it does not guarantee that an independently operated dealership will cancel a sales agreement, refund a deposit, reverse a repair bill, reimburse an expense, or exchange a vehicle.
Can I return a new Dodge vehicle?
There is no universal manufacturer return period for every vehicle purchase. Review the dealership agreement, lender documents, applicable state law, and any written dealer return policy.
Who handles Dodge loan or lease payments?
Contact the creditor or lessor named on the finance agreement or billing statement. Dodge Customer Care does not service every Dodge vehicle loan or lease.
Where should I mail a written Dodge complaint?
Mopar currently lists FCA US LLC Customer Care, P.O. Box 21-8004, Auburn Hills, MI 48321-8004. Do not send vehicle parts, returns, or irreplaceable original documents to that address.
Is Ram still part of Dodge?
Ram is now a separate Stellantis vehicle brand. Owners of older Dodge Ram vehicles should use the support route appropriate for the VIN, model year, and current brand records.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share their service experiences since 2004. We are an independent consumer resource and are not owned or operated by Dodge, FCA US LLC, Stellantis, Mopar, Uconnect, SiriusXM, FlexCare, a Dodge dealership, an automotive lender, a warranty administrator, or a government regulator.
Our goal is to help consumers distinguish customer-care departments, dealerships, lenders, warranty providers, connected-services companies, and safety regulators so they can contact the organization responsible for the issue.
Share Your Dodge Customer Service Experience
Have you contacted Dodge Customer Care about a repair, warranty claim, recall, roadside emergency, dealer dispute, order delay, Uconnect problem, FlexCare claim, or repeated vehicle defect? Share the vehicle year and model, which support route you used, whether you received a case number, and whether the issue was resolved.
Privacy and moderation warning: Do not include your full VIN, license plate number, home address, telephone number, email address, driver’s-license information, finance-account number, payment details, connected-services password, verification code, insurance claim number, complete repair order, full Customer Care case number, or private employee information. Public reviews may be moderated for privacy, spam, impersonation, threats, profanity, and unsupported allegations.
Page Update Note
This Dodge customer-service page was reviewed and updated on July 24, 2026. The update verifies that Dodge remains an active FCA US LLC and Stellantis brand; corrects Customer Care hours; adds current Mopar, roadside, recall, FlexCare, and connected-services contacts; distinguishes the corporate campus from the customer-care mailing address; adds warranty, repair, order, financing, recall, safety, return, and escalation guidance; clarifies that Ram is a separate brand; and replaces unsupported review claims with a summary of the two visible CSN reviews.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Dodge, FCA US LLC, Stellantis, Mopar, Uconnect, SiriusXM, FlexCare, any Dodge dealership, automotive lender, insurer, repair facility, service-contract provider, the National Highway Traffic Safety Administration, or another government agency.
Dodge does not provide customer support through this website. Telephone numbers, hours, addresses, warranties, recall remedies, roadside coverage, connected-services plans, dealer policies, finance arrangements, service-contract terms, and escalation procedures can change. Verify important information through the official Dodge or Mopar website, the vehicle warranty booklet, the applicable contract, an authorized dealership, the lender, or the appropriate regulator.
CustomerServiceNumbers.com cannot access a vehicle record, diagnose a defect, authorize a repair, approve warranty coverage, schedule a recall, dispatch roadside assistance, cancel an order, reverse a dealership charge, refund a deposit, modify a loan, cancel a connected-services plan, reimburse expenses, provide a replacement vehicle, or require a manufacturer buyback. Reviews are submitted by individual users and reflect their own experiences and opinions.
