If you need help with ADT billing, alarm monitoring, technical support, cancellation, moving service, account access, a service appointment, equipment trouble, contract terms, false alarms, permit questions, or a system issue, the fastest path is to use the correct ADT support route. ADT offers professionally installed systems, self-setup options, monitoring services, smart home equipment, cameras, life-safety devices, and business security services, so the right contact path depends on your account type and issue.
Verified ADT Customer Service Contact Information
Choose the Correct Support Route
ADT support works best when you contact the right department for your issue. Use this guide before calling, chatting, or submitting an online request.
- Alarm event, emergency, smoke, fire, burglary, panic alarm, or medical emergency: Follow the instructions from your ADT system and monitoring account. If there is immediate danger, call 911 first.
- Billing, payment, EasyPay, late payment, payment method, or account balance: Call 1-800-238-2727 or log in to MyADT.
- Cancellation or monitoring contract questions: Call 1-800-ADT-ASAP and have your contract and account information ready.
- Moving service or transferring ADT to a new home: Call the moving support number or contact ADT at least several weeks before your move date.
- Technical support, panel trouble, beeping keypad, sensor problem, low battery, or camera issue: Use the ADT Help Center, MyADT, the app connected to your system, or call customer support.
- ADT+, ADT Control, ADT Pulse, or MyADT login problem: Use the correct login portal from ADT’s customer resources page.
- Blue by ADT or ADT Self Setup returns and support: Contact 1-877-464-7437.
- Insurance certificate: Log in to MyADT to print or download your alarm monitoring certificate.
- Business security or commercial support: Call the main ADT support number and route to business or commercial support.
- Corporate, investor, or media inquiry: Use ADT’s corporate or investor relations contacts, not the monitoring support line.
Information To Gather Before Contacting ADT
Having the correct information ready can help ADT locate your account, system, billing issue, or service request faster.
- ADT account number or customer number
- Service address and billing ZIP code
- Name and phone number on the account
- Verbal password or security passcode if required for account verification
- System type, such as ADT+, ADT Control, ADT Pulse, Blue by ADT, ADT Self Setup, Command, or older panel
- Panel message, keypad error, trouble code, or app alert
- Device type involved, such as sensor, camera, keypad, smoke detector, carbon monoxide detector, doorbell, lock, or hub
- Service appointment date, technician name, or work order number if applicable
- Billing statement, payment confirmation, or EasyPay details
- Contract, service agreement, or cancellation notice
- Move date, old address, and new address for transfer requests
- Police, fire, medical, or false-alarm permit information if your local jurisdiction requires it
- Previous ADT case number, chat transcript, or email confirmation
Common Reasons Customers Contact ADT
- Billing questions or payment problems
- Canceling monitoring service
- Reviewing contract terms or early termination charges
- Scheduling or rescheduling a service appointment
- Moving ADT service to a new address
- Keypad beeping, trouble alerts, or low-battery warnings
- Sensor, camera, smoke detector, or carbon monoxide detector issues
- App login, MyADT, ADT+, ADT Control, or ADT Pulse problems
- False alarm questions or alarm permit issues
- Requesting an insurance certificate
- Upgrading equipment or adding devices
- Returning ADT Self Setup or Blue by ADT equipment
- Questions about monitoring response or emergency contacts
- Reporting suspicious calls, fake ADT representatives, or scam payment demands
ADT Billing, Payments, and MyADT Help
ADT customers can manage billing through MyADT, including account tools, bill payment, EasyPay, one-time payments, and account service options. ADT’s billing FAQ also routes payment help through the main customer service number at 1-800-238-2727.
If you have a billing dispute, gather your most recent bill, payment confirmation, contract, EasyPay records, bank statement, and any service visit fees. Ask ADT to explain each charge, including monitoring, equipment, installation, taxes, permits, service visits, late fees, and contract-related charges.
Canceling ADT Monitoring or Service
ADT says customers who want to cancel monitoring should call 1-800-ADT-ASAP. Have your contract available before calling. Cancellation terms can depend on when you signed up, the type of system, whether equipment was financed, your monitoring plan, your state, and whether you are still within a contract period.
Before canceling, ask ADT to confirm the contract end date, final bill, equipment obligations, any early termination charges, final monitoring date, and whether written confirmation will be provided. Save the cancellation confirmation, representative name, date, and case number.
Moving, Transferring, or Selling a Home with ADT
If you are moving, contact ADT before your move date to ask whether your current system can transfer, whether a new installation is needed, whether the new homeowner can take over the existing system, and whether your contract changes. ADT moving guidance recommends contacting ADT before the move so options can be reviewed.
Gather your old address, new address, move date, account number, current equipment list, and contract details. Ask whether any equipment must stay with the home, whether devices can be removed, and whether a new agreement will be required at the new address.
Alarm, Monitoring, False Alarm, and Emergency Help
For an actual emergency, fire, medical emergency, burglary, smoke, carbon monoxide alert, or immediate danger, call 911 first. ADT customer service is not a replacement for emergency services.
If your alarm goes off accidentally, follow your ADT system instructions, answer monitoring-center calls, and use your verbal password if required. If your local area requires an alarm permit, keep permit information current to reduce the risk of false-alarm fines. If you believe your monitoring response, emergency contact list, or dispatch instructions are incorrect, contact ADT and update your account.
Technical Support for Keypads, Sensors, Cameras, and Batteries
ADT’s Help Center includes support for ADT smart home security, ADT+, ADT Control, ADT Pulse, Blue by ADT, ADT Self Setup, and older alarm systems. For low-battery warnings, beeping keypads, sensor trouble, camera issues, app problems, or device alerts, start with the Help Center or app connected to your system.
Before calling, write down the exact error message, device name, zone number, battery warning, app notification, or keypad code. If a technician visit is needed, ask whether there will be a service fee and whether the repair is covered by your plan, warranty, or equipment agreement.
ADT Self Setup and Blue by ADT Support
ADT Self Setup and Blue by ADT customers may have different equipment, apps, return rules, and support paths from traditional professionally installed ADT systems. For ADT Self Setup or Blue by ADT returns and support, call 1-877-464-7437.
If you are returning equipment, ask for the return process, return window, shipping label, equipment list, and any non-returned equipment fees. Keep tracking numbers and photos of the returned package until ADT confirms receipt.
Insurance Certificates and Alarm Monitoring Proof
Some homeowners and renters insurance companies offer discounts for professionally monitored security systems. ADT says MyADT can be used to print or access an alarm monitoring certificate for insurance discount purposes.
If your insurer needs proof, log in to MyADT, download the certificate, and confirm the monitoring details with your insurance company. If the certificate is missing or outdated, contact ADT support.
Contracts, Early Termination, and Equipment Charges
ADT contracts, monitoring terms, installation terms, equipment financing, and cancellation policies can vary by promotion, state, dealer, installation type, and service plan. Do not rely only on verbal promises. Ask ADT for written confirmation of the contract term, monthly monitoring price, equipment ownership, service fees, cancellation terms, and any early termination charge.
If you bought through an authorized dealer, keep dealer paperwork and compare it to the ADT account details. If a representative promised a credit, discount, or cancellation exception, ask for a case number and written confirmation.
Watch Out for ADT Scams, Fake Technicians, and Door-to-Door Imposters
Home security customers should be cautious with fake ADT calls, door-to-door imposters, fake upgrade offers, phishing emails, suspicious payment links, and people claiming your system must be replaced immediately. Use ADT.com, MyADT, the ADT Help Center, or the verified phone numbers listed on this page.
- Do not let an unexpected person into your home without verifying their identity with ADT.
- Ask for identification before allowing any technician or sales representative near your system.
- Do not give your alarm passcode, account password, app login, or verification code to suspicious callers.
- Do not pay a caller who demands immediate payment by gift card, crypto, wire transfer, or payment app.
- Be cautious if someone says your ADT system is obsolete and must be replaced immediately.
- Use MyADT or the main ADT number to confirm service appointments, billing notices, or account changes.
- If you believe your account or payment information was compromised, contact ADT and your payment provider promptly.
How to Escalate an ADT Customer Service Problem
- Start with the correct support route: Use ADT customer service, MyADT, the Help Center, the app connected to your system, or the correct ADT Self Setup support number.
- Call the main customer service number: Use 1-800-ADT-ASAP / 1-800-238-2727 for most billing, service, support, and cancellation issues.
- Ask for a case number: Request a reference number for billing disputes, cancellation requests, service appointments, technical issues, or escalation calls.
- Document the issue: Save bills, contracts, app screenshots, technician notes, call dates, chat transcripts, emails, and payment records.
- Ask for supervisor review: If the first representative cannot resolve the issue, ask for escalation and provide your case number.
- Separate emergency issues from billing issues: Call 911 for immediate danger and use ADT support for system, account, billing, or monitoring questions.
- Use written confirmation: For cancellation, credits, service promises, or contract changes, ask ADT to confirm the outcome in writing.
- Contact your payment provider if necessary: If a charge is unauthorized or unresolved, contact your bank, card issuer, or payment provider before the dispute window closes.
ADT Customer Service Reviews on CustomerServiceNumbers.com
CustomerServiceNumbers.com currently shows a 3.0 out of 5 star rating for ADT based on 1 review. However, the visible review appears to describe a retail-store checkout experience rather than ADT home security, monitoring, billing, installation, or alarm support. Because of that, this page does not currently have a reliable ADT-specific customer service review trend to summarize.
If you have contacted ADT about billing, cancellation, alarm monitoring, technical support, moving service, false alarms, service appointments, equipment problems, contract terms, or customer service response times, please share your experience below. Your review can help other customers understand what to expect before choosing or contacting ADT.
What To Expect When Contacting ADT
- ADT’s main support number is 1-800-238-2727.
- MyADT can be used to pay bills, manage services, access account tools, and print insurance certificates.
- Cancellation requests should be handled by calling ADT and reviewing your contract.
- Emergency issues should be handled through 911 and your ADT monitoring process, not ordinary customer service.
- Service visits may involve fees depending on your plan, equipment, warranty, and issue.
- Moving ADT service can affect equipment, contracts, installation, and monitoring setup.
- ADT Self Setup and Blue by ADT may use different support and return procedures.
- Keep written records for billing, cancellation, moving, service appointments, and contract issues.
Frequently Asked Questions About ADT Customer Service
What is the ADT customer service phone number?
ADT customer service can be reached at 1-800-ADT-ASAP / 1-800-238-2727.
How do I contact ADT about billing?
Call 1-800-238-2727 or log in to MyADT to make payments, set up EasyPay, make one-time payments, and review billing information.
How do I cancel ADT monitoring?
ADT says customers who want to cancel monitoring should call 1-800-ADT-ASAP. Have your contract available and ask for written confirmation of cancellation, final billing, and any early termination charges.
Who do I call if I am moving with ADT?
ADT moving support can be reached at 1-888-281-8308. ADT+ moving support may also use 1-888-392-2039.
What should I do if my ADT alarm is going off?
If there is immediate danger, call 911 first. If it is a false alarm or system issue, follow your ADT system instructions, answer monitoring-center calls, and contact ADT support if the system needs troubleshooting.
How do I get my ADT insurance certificate?
Log in to MyADT to print or access your alarm monitoring certificate for your homeowners or renters insurance company.
What is the ADT corporate headquarters address?
ADT Inc. is headquartered at 1501 Yamato Road, Boca Raton, FL 33431. The corporate phone number listed in ADT filings is 561-988-3600.
How do I contact ADT Self Setup or Blue by ADT?
For ADT Self Setup or Blue by ADT support and returns, call 1-877-464-7437.
Can CustomerServiceNumbers.com cancel my ADT service?
No. CustomerServiceNumbers.com is an independent information and review website. We cannot access ADT accounts, cancel monitoring, dispatch emergency services, issue refunds, change contracts, schedule technicians, or contact ADT on your behalf.
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Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has been helping consumers find customer service information since 2004. CSN focuses on customer contact details, complaint paths, review experiences, and practical steps customers can take before contacting a company. This page is independent and is not affiliated with ADT Inc. or any ADT authorized dealer.
Share Your ADT Customer Service Experience
Have you contacted ADT about billing, cancellation, monitoring, an alarm issue, a false alarm, moving service, technical support, a service appointment, equipment trouble, contract terms, or customer support response time? Share your experience below to help other customers understand how ADT handles support requests.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not associated with ADT Inc. or any ADT authorized dealer. This page is provided for informational and review purposes only. Contact information, support options, monitoring procedures, contract terms, cancellation policies, equipment rules, and billing procedures may change. Always verify important details directly with ADT before making payments, canceling service, signing a contract, allowing a technician into your home, or making security decisions. For emergencies or immediate danger, call 911.
