If your Oral-B electric toothbrush will not charge, a direct order arrived damaged, or you need warranty service, use the support route that controls the issue. Oral-B customer service, authorized repair centers, replacement-parts distributors and independent retailers have different responsibilities.
Oral-B Customer Service Contact Information
- Oral-B customer service: 1-800-566-7252
- Customer-service hours: Monday-Friday, 9 a.m.-6 p.m. EST
- Contact page and chat: Contact Oral-B
- Product support: Oral-B Support
- Online repair service: Start an Oral-B repair request
- Order and refund status: Track an Oral-B.com order or refund
- Replacement parts distributor: 1-866-779-5301
- Official website: OralB.com
Oral-B currently lists telephone support Monday through Friday from 9 a.m. to 6 p.m. EST. Chat availability and holiday schedules may differ.
Oral-B does not currently publish a general U.S. customer-service email address. Use the official telephone, chat, guided support and repair tools rather than an email address copied from an unofficial directory.
Choose the Correct Oral-B Support Route
- Electric toothbrush will not charge or power on: Use Oral-B product support and the online repair service.
- Warranty question: Contact Oral-B with the model and dated proof of purchase.
- Existing repair: Use the tracking details supplied by the authorized service center.
- Damaged, defective or incorrect Oral-B.com order: Call Oral-B within the applicable 30-day period.
- Product purchased from a retailer: Contact the seller about its return policy and Oral-B about product quality or warranty service.
- Replacement charger, case or other part: Contact Encompass Supply Chain Solutions.
- Oral-B app or Bluetooth problem: Use Oral-B’s app troubleshooting and customer-service number.
- Subscription shipment: Manage the subscription through the Oral-B account before the next processing date.
- Immediate injury, fire or electric-shock danger: Stop using the product and contact emergency services when necessary.
Information to Gather Before Contacting Oral-B
- The exact toothbrush or product model
- The type number shown on the handle or charger
- The purchase date
- The original retailer or dental office
- A dated receipt or order confirmation
- The Oral-B.com order number, when applicable
- A description of the problem
- Any warning lights or app error messages
- Photographs of damage or an incorrect shipment
- The repair or tracking number
- Earlier customer-service case details
Provide receipt, order and contact information only through verified Oral-B, retailer or service-center channels. Do not post private information in a public review.
Oral-B Electric Toothbrush Warranty
Oral-B’s current U.S. warranty guidance states that qualifying electric toothbrushes have a two-year warranty beginning on the purchase date.
If an eligible product is found defective during the warranty period, the service center may provide a like-for-like technical replacement. If an equivalent is unavailable, it may provide a device with higher specifications. The replacement may not be the same color as the original toothbrush.
Warranty coverage requires proof of purchase and is subject to the product’s terms and service-center inspection.
What the Oral-B Warranty Does Not Cover
Oral-B’s warranty exclusions include:
- Cosmetic scratches or appearance changes
- Normal wear and tear
- Accident or misuse
- Dirt or water damage outside normal product use
- Tampering or alteration
- Improper use
- Repairs performed by an unauthorized person or business
- Failure to care for or recharge the product correctly
- Commercial use
Opening the handle, using an incompatible charger or having an unauthorized business repair the toothbrush can affect warranty eligibility.
How to Start an Oral-B Warranty Repair
- Open Oral-B’s official online repair service.
- Select the United States and the appropriate language.
- Complete the suggested troubleshooting.
- Enter the product and purchase information.
- Upload or provide the dated receipt when requested.
- Print the prepaid mailing label if the product qualifies.
- Record the repair and tracking numbers.
- Follow the service center’s packaging instructions.
A dated receipt is required to obtain a prepaid label for an in-warranty repair.
What to Include With a Repair
Oral-B may instruct you to include:
- The toothbrush handle
- The charger or power cord
- The SmartGuide or another system component
- A copy of the dated receipt
- Your name and return address
- Your telephone number and email address
- A short written description of the problem
Do not include used brush heads, refill stands or unrelated accessories unless the service center specifically requests them. Keep the original receipt and send only a copy.
Shipping an Oral-B Toothbrush for Service
Package the device in a sturdy box that can withstand ordinary freight handling. Retain the carrier receipt and tracking number until the repaired or replacement product has been returned.
Oral-B says it covers qualifying in-warranty repair costs and return shipping. Customers should still confirm whether the supplied label covers shipment to the service center.
Do not send a toothbrush, charger or battery to Procter & Gamble’s Cincinnati headquarters. Use only the authorized service-center address generated for the repair.
Out-of-Warranty Oral-B Service
An Oral-B Authorized Service Center may be able to inspect an out-of-warranty device at the consumer’s expense.
Contact the service center before shipping the product. If service is possible, the center should provide a quote for approval and payment before completing the work.
Compare the repair price with the cost of a replacement toothbrush and confirm:
- The diagnostic charge
- The estimated repair price
- Shipping costs
- The repair warranty
- Whether the product may be replaced instead of repaired
- Whether the device will be returned if the quote is declined
Can the Oral-B Battery Be Replaced?
Oral-B says the rechargeable battery is built into the electronics and the handle is sealed to maintain water resistance. The company does not provide consumer replacement batteries for its sealed electric toothbrush handles.
Do not cut, drill, pry open or puncture a toothbrush handle. Opening a sealed rechargeable product can damage the waterproofing, create a battery hazard and affect warranty eligibility.
If the toothbrush no longer holds a charge, try the official charging troubleshooting and then contact Oral-B about warranty or paid service.
Oral-B Charging Troubleshooting
- Confirm that the electrical outlet works.
- Use the correct charger for the toothbrush model.
- Place the handle correctly on the charger.
- Allow additional time when the battery is completely depleted.
- Clean and dry the bottom of the handle and charger.
- Check the cord and charger for damage.
- Consult the model’s manual for charging-light behavior.
Do not continue using a charger that is cracked, frayed, overheating, sparking or exposed to standing water.
Oral-B Replacement Parts
Oral-B directs consumers seeking compatible chargers, handles, cases and other parts to Encompass Supply Chain Solutions.
- Encompass telephone: 1-866-779-5301
- Parts website: Oral-B parts from Encompass
Encompass is an independent distributor. It controls its inventory, prices, shipping and return rules.
Have the toothbrush model and type number available. Do not assume that a charger or brush head is compatible merely because it carries the Oral-B name.
Oral-B iO and Standard Brush-Head Compatibility
Oral-B iO toothbrushes use Oral-B iO replacement brush heads. Many earlier Pro, Smart and Genius handles use the company’s traditional round replacement-head connection.
Check the handle model and product page before purchasing replacements. An iO head should not be forced onto a non-iO handle, and a standard Oral-B head should not be forced onto an iO handle.
When to Replace an Oral-B Brush Head
Oral-B generally recommends replacing a brush head approximately every three months or sooner when the bristles become worn, loose, damaged or splayed.
Stop using a head immediately when:
- The head is cracked
- Bristles are coming loose
- The connection no longer fits securely
- The head was damaged by impact
- A child or pet chewed it
- The product shows contamination or mold
Follow the age, supervision and replacement instructions supplied with the exact toothbrush.
Oral-B.com Order Changes and Cancellations
Oral-B’s current shop policy says that purchases cannot be changed or canceled once submitted.
Before completing an order, verify:
- The toothbrush model and color
- The replacement-head type
- The quantity
- The shipping address
- The payment method
- Whether an item is a one-time purchase or subscription
If the order has already been submitted, track it through the Oral-B order-status page and review the applicable return or money-back-guarantee process.
Damaged, Defective or Incorrect Oral-B.com Orders
Oral-B says customers who receive a damaged, defective or incorrect item purchased directly from OralB.com must notify the company within 30 days of purchase.
Keep:
- The product
- The original shipping carton
- Packaging and accessories
- The order confirmation
- Photographs of the problem
Oral-B may provide a replacement when inventory remains available. If the item is no longer available, it may issue a refund to the original payment method. The company may request photographs or require the physical product to be returned with a prepaid label.
Oral-B 60-Day Money-Back Guarantee
Eligible Oral-B Power products purchased from Oral-B or an authorized U.S. seller may qualify for a 60-day money-back guarantee.
Current requirements include:
- The request must be made by the original end-user purchaser.
- The request must be submitted within 60 days of purchase.
- Proof of purchase must show the date, price, retailer and product.
- The product and included parts must be returned as instructed.
- Replacement parts and consumables are excluded.
- The offer is limited to one refund per name, household or address.
- The purchase must be from Oral-B or an authorized U.S. seller.
Unauthorized marketplace sellers and internet sites may not qualify for the guarantee.
Eligible refunds are issued through prepaid debit cards rather than the original payment method. Oral-B says processing may require six to eight weeks. The prepaid card expires six months after issuance and cannot be redeemed for cash.
Review the current Oral-B guarantee terms
Professional-Channel Money-Back Guarantee
Eligible Oral-B Power products purchased through a professional channel such as a dental office may qualify for a separate six-month guarantee.
The professional-channel program requires proof showing the purchase date, price, dental office and product. Replacement parts and consumables remain excluded, and refunds are issued through prepaid debit cards.
Verify eligibility through the current terms before returning a product to a dental office or mailing it elsewhere.
Retailer Returns
Products purchased from Walmart, Target, Amazon, Costco, a pharmacy, dental office or another seller are normally subject to that seller’s return policy.
Three separate processes may apply:
- Retailer return: Controlled by the seller’s receipt and return deadline
- Oral-B warranty: Used for qualifying product defects during the warranty period
- Oral-B money-back guarantee: Used for eligible satisfaction claims under the published terms
Expiration of a retailer’s return window does not automatically determine whether the manufacturer warranty applies.
Oral-B Subscription Orders
Oral-B offers recurring shipments for selected replacement products. The company generally emails a reminder approximately ten days before the next subscription order is processed.
Changes or cancellation should be completed at least 24 hours before the scheduled processing date. If the order is not canceled in time, it may be processed, shipped and charged.
After shipment, an order is subject to the applicable return policy. Canceling a subscription stops future scheduled orders; it does not automatically reverse a shipment that has already been processed.
Oral-B App and Bluetooth Support
Compatible Oral-B electric toothbrushes may connect with the Oral-B app through Bluetooth.
For connection problems:
- Fully charge the toothbrush.
- Update the Oral-B app.
- Confirm Bluetooth is enabled.
- Confirm the phone’s operating system is supported.
- Open the app’s brush-connection settings.
- Activate the toothbrush when instructed.
- Restart the phone and toothbrush if necessary.
The latest Oral-B app may require users to register a new login even if they previously used an older version.
Brushing information and stated oral-health interests may be health-related data. Review P&G’s privacy choices before entering sensitive information, and do not publish app screenshots containing health or account details.
Oral-B Product Safety
Read and retain the manual supplied with the toothbrush, irrigator or other powered product.
- Use only the correct charger and electrical rating.
- Do not use a damaged cord, plug, handle or brush head.
- Keep plugged-in chargers away from standing water.
- Supervise children and users who need assistance.
- Do not allow small brush heads or parts to become choking hazards.
- Stop using a product that becomes unusually hot, smokes, sparks or develops a strong odor.
- Do not open or puncture a rechargeable handle.
Call emergency services for a serious injury, fire, electrical shock or another immediate danger. Contact a dentist or healthcare professional about pain, bleeding, allergic reactions or other medical concerns.
Oral-B Recall and Safety Information
Recall status may change and can apply only to specific models, production dates or accessories.
Check:
Match the exact model and product details rather than assuming that every Oral-B toothbrush is affected by a notice involving one product.
Oral-B Support Scam Warning
- Use numbers and links obtained directly from OralB.com.
- Do not trust caller ID alone because telephone numbers can be spoofed.
- Do not provide an Oral-B or P&G password to an unexpected caller.
- Do not disclose a one-time security code.
- Do not install remote-access software for someone offering a refund or repair.
- Do not pay a warranty or refund fee with gift cards or cryptocurrency.
- Verify marketplace sellers before purchasing a high-value toothbrush.
Unauthorized sellers may not qualify for Oral-B’s money-back guarantee and may sell used, altered or incompatible products.
How to Escalate an Oral-B Complaint
- Identify whether the issue involves Oral-B.com, a retailer, warranty service, Encompass or the Oral-B app.
- Call Oral-B at 1-800-566-7252.
- Provide the product and purchase information privately.
- Ask for a case or reference number.
- Keep receipts, photographs and repair tracking.
- Ask for a supervisor when the first representative cannot resolve the matter.
- For a retailer transaction, use the seller’s escalation process.
- For an unsafe product, report the issue to Oral-B and the appropriate product-safety authority.
Escalation does not guarantee a refund, replacement, free repair, warranty approval or reimbursement.
Oral-B Ownership and Procter & Gamble Headquarters
Oral-B is an oral-care brand owned by The Procter & Gamble Company. It is not a separate publicly traded company or standalone U.S. corporation.
The Procter & Gamble Company
One Procter & Gamble Plaza
Cincinnati, OH 45202
- P&G corporate telephone: 513-983-1100
- Oral-B consumer support: 1-800-566-7252
The Cincinnati address is P&G’s world headquarters. It is not an Oral-B repair depot, product-return warehouse, dental office or guaranteed public complaint counter.
Do not mail toothbrushes, chargers, receipts, batteries or original documents to headquarters. Use Oral-B’s authorized repair, return or guarantee process.
Shailesh G. Jejurikar is president and CEO of The Procter & Gamble Company. Benjamin Binot is president of P&G Global Oral Care, which includes Crest and Oral-B.
Oral-B Reviews and Complaints
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There are no visible review dates and no supported positive or negative customer-review themes. Future reviews should identify whether the experience involved Oral-B customer service, an authorized service center, Encompass, a retailer, marketplace seller, dental office or shipping carrier.
Related Oral-Care Customer Service Pages
These brands have separate owners, warranties, retailers and support departments. They cannot access an Oral-B order, app account or repair case.
Oral-B Customer Service FAQs
What is the Oral-B customer-service number?
Call Oral-B at 1-800-566-7252.
What are Oral-B customer-service hours?
Oral-B currently lists telephone support Monday-Friday from 9 a.m.-6 p.m. EST.
How long is the Oral-B electric-toothbrush warranty?
Oral-B’s current warranty guidance provides two years of coverage beginning on the purchase date, subject to proof of purchase, exclusions and service-center inspection.
How do I send an Oral-B toothbrush for repair?
Begin with Oral-B’s online repair service. Complete troubleshooting, provide the purchase information and use the authorized service-center label and instructions.
Does Oral-B pay for warranty-repair shipping?
A qualifying in-warranty customer with a dated receipt can obtain a prepaid mailing label. Oral-B also covers eligible repair costs and return shipping.
Can I replace the battery in my Oral-B toothbrush?
No. Oral-B says the rechargeable battery is sealed inside the handle and is not consumer-replaceable.
Where can I buy an Oral-B replacement charger?
Contact Encompass Supply Chain Solutions at 1-866-779-5301 and provide the toothbrush model or type number.
Can I cancel an Oral-B.com order?
Oral-B’s current shop policy says purchases cannot be changed or canceled after submission.
What should I do if an Oral-B.com order arrives damaged?
Keep the product and packaging and call Oral-B. Direct-store damaged, defective or incorrect orders generally must be reported within 30 days of purchase.
Does Oral-B have a money-back guarantee?
Eligible Oral-B Power products purchased from Oral-B or an authorized U.S. seller may qualify for a 60-day guarantee. Proof of purchase and other restrictions apply.
How is the money-back-guarantee refund paid?
Approved refunds are issued through prepaid debit cards. Oral-B says processing can take six to eight weeks, and the card expires six months after issuance.
Do Oral-B dental-office purchases have a longer guarantee?
Eligible Oral-B Power products bought through professional channels such as dental offices may qualify for a separate six-month guarantee.
How do I cancel an Oral-B subscription?
Cancel or change the recurring order through the account at least 24 hours before its scheduled processing date to avoid the next shipment and charge.
Can an iO brush head fit every Oral-B toothbrush?
No. Oral-B iO handles require iO replacement heads. Verify compatibility before buying a refill.
Can I return an Oral-B product to P&G headquarters?
No. Use the retailer, Oral-B return process, money-back-guarantee process or authorized repair center. Do not mail products to P&G headquarters.
Who owns Oral-B?
Oral-B is owned by The Procter & Gamble Company and is part of P&G’s Global Oral Care business.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers since 2004. It is an independent consumer resource and is not owned or operated by Oral-B, The Procter & Gamble Company, an Oral-B Authorized Service Center, Encompass, a dental office, an independent retailer, marketplace seller, shipping carrier or government agency.
CustomerServiceNumbers.com cannot access Oral-B orders, verify warranties, diagnose products, issue prepaid labels, approve repairs, process guarantees, cancel subscriptions, reset app accounts or resolve cases directly.
Share Your Oral-B Experience
Have you contacted Oral-B about charging, battery life, a broken handle, warranty service, a damaged shipment, a refund, replacement parts, the Oral-B app or a subscription? Share a first-hand review below and identify which retailer, service center or provider handled the matter.
Privacy and moderation warning: Do not post an order number, repair tracking number, receipt details, home address, telephone number, email address, app password, one-time security code, private brushing or health information, photographs containing personal data, or private employee information. Reports involving injury or product safety should also be submitted directly to Oral-B and the appropriate medical or safety authority. Reviews may be moderated for private information, threats, profanity, spam, fake support links, unsupported allegations and complaints involving unrelated retailers or service providers.
Page Update Note
This page was updated on July 28, 2026. The update verified Oral-B’s telephone number and weekday hours, added its online repair process, two-year warranty, money-back guarantees, order and subscription policies, replacement-parts provider, app guidance and safety information, and clarified Oral-B’s ownership by Procter & Gamble. Unsupported customer-review themes were removed.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Oral-B, Procter & Gamble, an authorized repair center, Encompass or any retailer. Telephone numbers, hours, warranty terms, guarantee requirements, subscription rules, product compatibility, repair procedures and recall information can change. Verify product-specific information through Oral-B’s current website, the product manual, the original retailer and the applicable service provider before shipping a device or relying on a refund or repair outcome.
