Category: Home Improvement Customer Service Information – Reviews And Complaints

American Standard customer service can help with toilets, faucets, sinks, bidet seats, replacement parts, warranty claims, direct website orders, returns and other kitchen or bathroom fixture concerns.

Consumers and plumbing professionals can call American Standard product support at 1-855-815-0004, Monday-Friday from 9 AM to 6 PM Eastern Time. American Standard also provides online chat and text assistance Monday-Friday from 8 AM to 7 PM Eastern Time.

American Standard Customer Service Phone Numbers and Contacts

• Consumer and professional product support: 1-855-815-0004
• Consumer phone hours: Monday-Friday, 9 AM-6 PM Eastern Time
• Online chat and text assistance: Monday-Friday, 8 AM-7 PM Eastern Time
• Wholesale, trade and retail support: 1-800-442-1902
• Wholesale, trade and retail hours: Monday-Friday, 8 AM-7 PM Eastern Time
• Bathtubs, whirlpools, shower bases, walls and enclosures: 1-833-860-6300
• Retail walk-in-tub assistance: 1-866-423-0800
• New shower, bath or walk-in-tub remodeling consultation: 1-800-215-5130
• Official contact form: Contact American Standard
• American Standard Help Center: Search American Standard FAQs
• Warranty information: Review American Standard Warranties
• Product registration: Register an American Standard Product
• Replacement parts: Shop American Standard Parts
• Direct-order returns: Review the American Standard Return Policy
• Shipping information: Review Shipping and Delivery Information
• Where to buy: Find an American Standard Retailer
• Privacy questions: optout@lixil.com
• Privacy telephone: 1-800-442-1902
• Customer-care and corporate correspondence: American Standard Brands / AS America, Inc., 865 Centennial Avenue, Piscataway, NJ 08854
• Official website: AmericanStandard-us.com

The former 30 Knightsbridge Road address should be treated as outdated. American Standard’s current customer-care and privacy information uses 865 Centennial Avenue in Piscataway.

Choose the Correct American Standard Support Route

• Toilet, faucet, sink or bidet-seat problem: Call 1-855-815-0004.
• Warranty claim: Review the product-specific warranty and contact consumer product support.
• Replacement part: Locate the model number, search the Parts Store and contact product support if the correct part cannot be identified.
• Wholesale, distributor or retail question: Call 1-800-442-1902.
• Product purchased from a retailer: Contact the retailer for returns and American Standard for applicable product or warranty questions.
• Direct AmericanStandard-us.com order: Use the contact and return forms on the official website.
• Bathtub, whirlpool, shower base, wall or enclosure: Call American Standard Bathing at 1-833-860-6300.
• Retail walk-in tub: Call 1-866-423-0800.
• New bath or shower remodel: Call Home Services at 1-800-215-5130.
• HVAC, furnace or air conditioner: Contact American Standard Heating & Air Conditioning rather than the plumbing-fixture division.
• Water heater: Contact American Standard Water Heaters through its separate official website.
• Installer or plumber workmanship: Contact the contractor that performed the installation.
• Immediate leak or flooding: Shut off the applicable water supply and contact a qualified plumber.

American Standard Plumbing, HVAC and Water Heaters Are Different

Several unrelated or separately operated product groups use the American Standard name.

American Standard Kitchen and Bath

This page covers the LIXIL kitchen-and-bath brand, including:

• Toilets
• Toilet seats
• Bidets and bidet seats
• Bathroom faucets
• Kitchen faucets
• Showers
• Sinks
• Commercial plumbing fixtures
• Applicable bathtubs and bathing products

American Standard Heating & Air Conditioning

American Standard furnaces, air conditioners, heat pumps and HVAC systems use a separate customer-care and warranty system.

Visit:

American Standard Heating & Air Conditioning

Do not send HVAC serial numbers or warranty questions to the kitchen-and-bath support team.

American Standard Water Heaters

American Standard Water Heaters has a separate website, product catalog and warranty process.

Visit:

American Standard Water Heaters

The LIXIL fixture-support numbers on this page may not be able to access a water-heater warranty claim.

Who Owns American Standard Kitchen and Bath?

American Standard kitchen-and-bath products are part of LIXIL, a global water and housing-products company.

The applicable U.S. operating and warranty documents can use names including:

• American Standard
• American Standard Brands
• AS America, Inc.
• LIXIL Americas
• LIXIL Corporation

American Standard’s related LIXIL brands include GROHE, DXV and INAX.

The brand relationship does not mean that every LIXIL support department handles every American Standard consumer claim. Begin with the American Standard product-support route.

Information to Have Before Contacting American Standard

• Product category
• Product name
• Model number
• Color or finish
• Approximate purchase date
• Original receipt or invoice
• Retailer or plumbing wholesaler
• Installation date
• Installer or plumber information
• Photographs of the product
• Photographs of the alleged defect
• Description of the problem
• Date the problem began
• Previous replacement parts
• Warranty-registration information
• Direct-order number when applicable
• Previous support case number
• The replacement part, repair or other resolution requested

Do not publish a home address, receipt containing payment information, registration record, contractor invoice, case number, delivery label or photographs showing private parts of the home in a public review.

How to Find an American Standard Toilet Model Number

For many two-piece American Standard toilets:

1. Turn off the toilet’s water supply if work will be performed inside the tank.
2. Carefully lift the tank lid.
3. Place the lid on a padded, stable surface.
4. Look inside the back wall of the tank near the water line.
5. Find a four-digit number commonly beginning with 2 or 4.
6. Photograph the number.
7. Record any additional letters or finish codes.

The tank model number is often more useful than the marketing name printed on a carton or receipt.

Do not rely only on “Champion,” “Cadet” or another collection name because several models and generations can exist within the same collection.

How to Identify an American Standard Toilet Tank Lid

A toilet tank lid can have a separate six-digit number stamped on its underside. The number commonly begins with 735.

To locate it:

1. Carefully remove the lid with both hands.
2. Place it upside down on a towel or padded surface.
3. Look for a stamped or molded six-digit number.
4. Record the color and approximate age.
5. Contact parts support with both the tank number and lid number.

An old color or lid can be discontinued even when replacement internal toilet parts remain available.

A similarly shaped lid from another model may not fit securely and can crack or fall.

How to Identify an American Standard Faucet

Look for:

• Model number on the receipt
• Model number on the original carton
• Product name on installation instructions
• Tag attached to a supply line
• Markings beneath the sink
• Photographs of the handle and spout
• Number of sink mounting holes
• Approximate installation year
• Finish color

When the model number is unavailable, send clear photographs of:

• Complete faucet
• Handle
• Spout
• Base
• Cartridge or valve after safe removal
• Connections beneath the sink

Turn off the water before removing a faucet cartridge or valve component.

American Standard Replacement Parts

The American Standard Parts Store includes categories for:

• Toilet parts
• Fill valves
• Flush valves
• Flappers and seals
• Trip levers
• Tank lids
• Toilet seats
• Bathroom faucet parts
• Kitchen faucet parts
• Cartridges
• Aerators
• Shower parts
• Commercial flush-valve parts
• Sink brackets and accessories

Before ordering:

1. Confirm the complete product model.
2. Confirm the part number.
3. Confirm the finish or color.
4. Compare the photographs and dimensions.
5. Ask whether the part fits the specific product revision.
6. Check whether warranty replacement is available.
7. Review the return restrictions.

Do not order a part based only on its general appearance.

American Standard Part Is Discontinued

Older toilets, faucets and sinks may have discontinued colors or components.

Ask support:

• Whether an updated replacement part exists
• Whether a universal component is approved
• Whether another American Standard model used the same part
• Whether a color-matched part remains available
• Whether a white replacement is the only current option
• Whether the complete fixture must be replaced

A discontinued decorative part is not automatically a warranty defect, particularly when the fixture is many years old.

Avoid using a lid, valve, cartridge or seal that does not fit correctly merely because the color or shape appears similar.

How to Submit an American Standard Warranty Claim

1. Identify the product and model number.
2. Locate the product-specific warranty.
3. Find the original receipt or invoice.
4. Photograph the product and problem.
5. Contact Consumer Connections at 1-855-815-0004.
6. Describe the symptoms and troubleshooting already completed.
7. Provide the model number, purchase date and seller.
8. Ask whether the product is covered.
9. Ask which replacement part or remedy is authorized.
10. Request a case number.
11. Save all emails and shipping information.

American Standard may first troubleshoot the product to determine whether a replacement part can correct the problem.

A warranty replacement part does not necessarily include plumber labor, removal, installation, travel, wall repair, flooring repair or other incidental costs. Review the exact product warranty.

How Long Is the American Standard Warranty?

There is no single warranty period covering every American Standard product.

Coverage varies by:

• Product category
• Specific model
• Residential or commercial use
• Original purchaser status
• Purchase date
• Product component
• Mechanical or electronic part
• Finish
• Registration requirements

Some faucet and fixture components can have limited-lifetime coverage, while electronic components, toilet seats, mechanical parts, tubs, pumps and commercial products can have shorter coverage.

Use the warranty supplied with the exact product rather than relying on a general statement about the American Standard brand.

Registering an American Standard Product

Product registration can help connect the purchase information and receipt with the warranty record.

Have ready:

• Product model
• Purchase date
• Retailer
• Installation date
• Receipt
• Name and address

Registration does not extend every warranty automatically. Review the warranty to determine whether registration affects coverage.

Keep the original receipt even after registration.

Common American Standard Warranty Exclusions

Coverage can be denied or limited when the issue involves:

• Improper installation
• Unauthorized modification
• Drilling or altering a product contrary to instructions
• Improper cleaning chemicals
• Abrasive cleaners
• Normal wear
• Misuse or abuse
• Freeze damage
• Water-quality conditions
• Failure to maintain the product
• Non-original replacement parts
• Commercial use of a residential product
• Damage caused by another product or contractor
• Damage outside the warranty period

Ask for the applicable exclusion in writing when a claim is denied.

American Standard Toilet Keeps Running

A running toilet can involve:

• Worn flapper or flush-valve seal
• Incorrect chain adjustment
• Fill-valve problem
• Water level set too high
• Debris inside the valve
• Damaged flush-valve surface
• Incorrect replacement component

To limit water waste:

1. Turn off the toilet shutoff valve when necessary.
2. Remove the tank lid carefully.
3. Identify the tank model.
4. Observe where water is escaping.
5. Compare the installed components with the model’s parts diagram.
6. Contact support or a plumber when the correct repair is uncertain.

Do not overtighten porcelain tank components. Porcelain can crack without warning.

American Standard Toilet Does Not Flush Completely

A weak or incomplete flush can result from:

• Low tank water level
• Improper chain adjustment
• Flush valve closing too quickly
• Blocked rim holes
• Partial drain obstruction
• Incorrect replacement part
• Vent or drain problem
• Low water pressure affecting refill

Check the product-specific troubleshooting guide before adjusting internal components.

Do not repeatedly flush an overflowing or obstructed toilet. Turn off the water and contact a plumber when the bowl does not drain normally.

American Standard Toilet Is Leaking

The location of the water matters.

Possible leak points include:

• Supply-line connection
• Shutoff valve
• Fill-valve connection
• Tank-to-bowl gasket
• Tank bolts
• Porcelain crack
• Wax ring or floor seal
• Condensation

Turn off the water immediately when:

• Water is actively flowing onto the floor.
• The tank or bowl appears cracked.
• The toilet moves at the floor.
• The ceiling below becomes wet.
• The shutoff valve will not close.

A leaking toilet can damage flooring, cabinets and ceilings. Contact a qualified plumber when the source is not obvious.

American Standard Faucet Is Dripping or Leaking

A faucet leak can involve:

• Cartridge
• Valve seal
• O-ring
• Supply connection
• Pull-down hose
• Sprayer
• Aerator
• Corroded component
• Improper installation

Before disassembly:

1. Turn off both water supplies.
2. Open the faucet to relieve pressure.
3. Protect the sink and drain.
4. Record the model number.
5. Photograph the handle position and parts.
6. Use the model-specific instructions.

A warranty replacement cartridge or hose may be available when the faucet qualifies and proof of purchase is provided.

American Standard Faucet Finish Is Corroding

American Standard may distinguish a manufacturing finish defect from corrosion caused by:

• Harsh cleaners
• Abrasive pads
• Bleach
• Acids
• Drain cleaners
• Long-term leakage
• Mineral buildup
• Failure to rinse cleaning products

Stop using the suspected cleaner and review the product’s care instructions.

Photograph the finish before attempting another cleaning method.

American Standard Product Purchased at Home Depot, Lowe’s or Another Retailer

The retailer and manufacturer handle different parts of the transaction.

Contact the retailer for:

• Return eligibility
• Exchange
• Missing carton contents
• Retailer delivery
• Retail price
• Damaged product discovered immediately
• Store credit
• Retailer protection plan

Contact American Standard for:

• Model identification
• Technical troubleshooting
• Replacement-part identification
• Product warranty
• Installation instructions
• Care instructions

American Standard does not generally provide a retailer’s return authorization directly to the consumer. Follow the seller’s process when returning a retail purchase.

AmericanStandard-us.com Return Policy

The American Standard website’s return policy applies only to products purchased directly from AmericanStandard-us.com.

Current general terms include:

• Eligible merchandise can be returned up to 30 days after purchase.
• Clearance items are final sale.
• Direct orders cannot normally be canceled after submission.
• Authorized refunds are processed to the original payment method.
• Original shipping fees are generally nonrefundable.
• A standard return-shipping deduction applies.
• Additional freight deductions apply to toilets, tubs, shower walls, doors, farm sinks and furniture.
• Damage or shipping errors reported within the applicable period may receive a full refund or replacement at the company’s expense.

Complete the official return form before shipping merchandise.

Do not send a toilet, sink, bathtub or other large fixture without approved return instructions.

Why Can’t I Cancel an American Standard Online Order?

American Standard states that direct online orders begin processing quickly and cannot normally be canceled.

Once an order is processed:

• Wait for delivery.
• Follow the return procedure.
• Expect applicable return-shipping or freight deductions unless the company made an error or the product arrived damaged.

Refusing delivery does not necessarily avoid return costs or guarantee a complete refund.

American Standard Refund Timing

American Standard currently states that authorized refunds are processed within 7–10 business days to the original form of payment.

Additional time may be required for:

• The return shipment to arrive
• Warehouse inspection
• The bank or card issuer to post the credit
• Large freight-item review
• Partial-order reconciliation

Keep:

• Return authorization
• Shipping receipt
• Tracking number
• Warehouse delivery confirmation
• Refund email

American Standard Order Is Damaged or Incomplete

Direct website orders can ship in more than one package.

For damage or missing products:

1. Photograph the outside of every carton.
2. Photograph the shipping labels.
3. Photograph the damaged product.
4. Keep all packaging.
5. Compare the contents with the order confirmation.
6. Check whether additional tracking numbers exist.
7. Submit the official damage or missing-item form.
8. Report damage within 30 days of receipt.
9. Do not install a visibly damaged fixture.

Inspect large freight deliveries before installation. Installation can make a shipping-damage claim more difficult.

American Standard Shipping and Large-Item Delivery

Direct orders can require up to two business days for processing.

Small-package orders generally use FedEx or a partner carrier. Large products such as toilets, tubs, sinks and vanities can ship by less-than-truckload freight.

For large-item delivery:

• The carrier may contact the customer to schedule delivery.
• Delivery generally occurs during normal weekday business hours.
• Liftgate service can place the item outside the home or in an accessible ground-level garage.
• The driver may not bring the fixture inside the home.
• The customer should inspect the carton and product promptly.

Arrange help before delivery when the item is too large or heavy to move safely.

American Standard Bathing Product Support

American Standard’s current contact page directs bathtub, whirlpool, shower-base, shower-wall and enclosure questions to American Standard Bathing, supported through strategic partner American Bath Group.

Call:

1-833-860-6300

Use this route for applicable questions involving:

• Bathtubs
• Whirlpools
• Air baths
• Shower bases
• Shower walls
• Shower doors and enclosures
• Bathing-product warranty claims
• Bathing-product replacement parts

Have the complete model, purchase date, seller and installation information ready.

American Standard Walk-In Tub Support

Applicable retail walk-in-tub product questions can be directed to:

1-866-423-0800

For an installed walk-in tub, identify whether the issue involves:

• The tub shell
• Door seal
• Drain system
• Faucet
• Pump
• Heater
• Jets
• Electrical connection
• Installation workmanship
• Home Services contract
• A retailer purchase

Electrical, plumbing and installation issues may require the installer, electrician or plumber in addition to product support.

Stop using the tub when there is an electrical fault, active leak, damaged door seal or another immediate safety concern.

American Standard Bath and Shower Remodeling

For a new remodeling estimate, call:

1-800-215-5130

This route is for prospective shower, bathtub and walk-in-tub remodeling services.

Before signing a remodeling contract, confirm:

• Legal name of the contractor
• State and local licensing
• Insurance
• Exact product model
• Scope of demolition
• Plumbing work
• Electrical work
• Wall and flooring repair
• Permit responsibility
• Deposit and payment schedule
• Cancellation rights
• Product warranty
• Labor warranty
• Estimated completion time

A product warranty and contractor workmanship warranty are not necessarily the same.

Installation Problem or Property Damage

American Standard may manufacture the fixture without having performed the installation.

When a problem may involve workmanship:

1. Shut off water or electricity when necessary.
2. Photograph the product and surrounding damage.
3. Contact the installer.
4. Obtain the contractor’s written diagnosis.
5. Contact American Standard if a product defect is alleged.
6. Ask whether the fixture should be removed or preserved for inspection.
7. Notify the appropriate insurer when significant property damage occurred.

Do not discard an allegedly defective part until the claim is documented.

American Standard Product Safety and Recalls

Stop using a product when it presents:

• Cracked toilet tank or bowl
• Uncontrolled water leak
• Loose wall-mounted fixture
• Unstable sink
• Broken glass enclosure
• Electrical sparking from an electronic bidet or tub
• Overheating
• Burning odor
• Unexpectedly hot water
• Sharp broken surfaces
• Risk of falling or entrapment

Check:

• U.S. Consumer Product Safety Commission Recalls
• SaferProducts.gov

Call emergency services when there is an immediate injury, fire, electrical or flooding danger.

Fake American Standard Support and Remodeling Scams

Be cautious with unexpected calls, texts, advertisements and websites.

Warning signs include:

• A demand for gift cards or cryptocurrency
• A request for a complete card or bank-account number
• A request for a one-time verification code
• A claim that a warranty fee must be paid immediately
• An unofficial product-registration website
• A remodeling company that cannot provide a license
• Pressure to sign a contract during the first visit
• A large cash deposit without a detailed contract
• A caller who confuses plumbing, HVAC and water-heater divisions
• A request for remote access to a computer

Verify product support through AmericanStandard-us.com and confirm contractor licensing independently.

How to Escalate an American Standard Complaint

1. Identify the exact product and model.
2. Determine whether the complaint belongs to American Standard, a retailer, bathing partner, installer or remodel contractor.
3. Contact the correct support department.
4. Provide the receipt, photographs and model information privately.
5. Ask for a case or claim number.
6. Request a supervisor when ordinary support cannot resolve the issue.
7. Ask which warranty, return policy or installation term controls the decision.
8. Request the decision in writing.
9. Keep parts, packaging, receipts and correspondence.
10. Send concise written correspondence to American Standard Brands / AS America, Inc., 865 Centennial Avenue, Piscataway, NJ 08854, when normal support remains unresolved.
11. Contact the retailer separately when it sold or delivered the fixture.
12. Contact the installer separately when workmanship is disputed.
13. Use an appropriate consumer-protection, licensing, insurance or product-safety route when necessary.

A review submitted to CustomerServiceNumbers.com does not contact American Standard, register a product, create a warranty claim, order a replacement part, stop a leak, approve a return or schedule a plumber.

American Standard Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently displays four American Standard reviews with an overall rating of 2.5 out of 5.

The reviews were posted from July 2014 through February 2016 and concern:

• A discontinued colored toilet tank lid
• A Champion 4 Max flushing-mechanism question
• A leaking sink faucet and replacement-valve request
• A water-heater warranty complaint

The water-heater review appears to involve the separately operated American Standard Water Heaters brand and should not be used to evaluate LIXIL’s American Standard kitchen-and-bath support.

The three fixture-related reviews are approximately a decade old. They provide historical examples involving parts and troubleshooting but are insufficient to establish a current positive or negative customer-service trend.

New reviews may help readers understand current experiences involving:

• Consumer telephone support
• Live chat
• Product identification
• Replacement parts
• Toilet troubleshooting
• Faucet leaks
• Warranty claims
• Direct website orders
• Returns and refunds
• Bathing products
• Walk-in tubs
• Installer disputes
• Complaint escalation

Frequently Asked Questions About American Standard Customer Service

What is the American Standard consumer customer-service number?

Call 1-855-815-0004 for consumer and professional kitchen-and-bath product support.

What are American Standard consumer phone hours?

Current phone hours are Monday-Friday from 9 AM to 6 PM Eastern Time.

What are American Standard chat hours?

American Standard currently lists web chat and immediate online assistance Monday-Friday from 8 AM to 7 PM Eastern Time.

What is 1-800-442-1902?

1-800-442-1902 is currently listed for wholesale, trade and retail support. It is also published as a privacy-request contact.

What is the American Standard bathtub support number?

Call American Standard Bathing at 1-833-860-6300 for applicable bathtubs, whirlpools, shower bases, walls and enclosures.

What is the American Standard walk-in-tub number?

For applicable retail walk-in-tub assistance, call 1-866-423-0800.

What is the American Standard remodeling number?

Call 1-800-215-5130 for a new shower, bath or walk-in-tub remodeling consultation.

How do I file an American Standard warranty claim?

Identify the model, review the product-specific warranty, collect the receipt and photographs, and contact consumer support at 1-855-815-0004.

How long is the American Standard warranty?

Coverage varies by product and component. Review the warranty supplied with the exact toilet, faucet, sink, tub, seat or electronic product.

Where is the model number on an American Standard toilet?

The four-digit tank model number is generally stamped inside the tank near the water line and commonly begins with 2 or 4.

Where is the toilet tank-lid number?

The lid may have a six-digit number beginning with 735 stamped on its underside.

Where can I buy American Standard replacement parts?

Use the official Parts Store or contact consumer support with the model and part information.

Can I return an American Standard product bought at Home Depot or Lowe’s directly to American Standard?

The retailer’s return policy normally controls a retail purchase. American Standard can assist with applicable product and warranty questions.

How long do I have to return a direct online order?

Eligible products purchased through AmericanStandard-us.com can generally be returned within 30 days after purchase.

Can I cancel an American Standard online order?

American Standard currently states that it cannot support order cancellations because orders begin processing quickly. The return policy applies after processing.

How long does an American Standard refund take?

Authorized refunds are currently processed within 7–10 business days, with additional time possible for return delivery, inspection and bank posting.

Who owns American Standard plumbing products?

American Standard kitchen-and-bath products are part of LIXIL.

Is American Standard HVAC the same company as American Standard toilets?

No. Heating and air-conditioning products have a separate website, support system and warranty process.

Does this number handle American Standard water heaters?

Not necessarily. American Standard Water Heaters operates through a separate product website and support system.

What is the current American Standard corporate and customer-care address?

American Standard Brands / AS America, Inc., 865 Centennial Avenue, Piscataway, NJ 08854.

Related Plumbing and Home Improvement Customer Service Pages

• Kohler Kitchen and Bath Customer Service
• Delta Faucet Customer Service
• Moen Customer Service
• More Home Improvement Customer Service Pages

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share real support experiences since 2004. We independently organize official telephone numbers, warranty routes, parts resources, return policies, escalation guidance and reader-submitted reviews.

We are not owned by American Standard, AS America, Inc., LIXIL, American Standard Bathing, American Bath Group, American Standard Heating & Air Conditioning, American Standard Water Heaters, a retailer, plumber, contractor or installer.

Share Your American Standard Customer Service Experience

Have you contacted American Standard about a toilet, faucet, sink, bidet seat, replacement part, warranty claim, online order, return, bathtub, shower enclosure or walk-in tub?

Leave a factual review below and explain the product, support route used, approximate response time and whether the issue was resolved.

Comments are moderated. Do not include home addresses, receipts containing payment information, product-registration records, warranty claim numbers, contractor invoices, door codes, private bathroom photographs or personal information about an employee, plumber, contractor or installer.

Please use the correct company page. American Standard HVAC and American Standard Water Heaters have separate support systems and should not be reviewed as LIXIL kitchen-and-bath products.

Page Update Note

This American Standard customer-service page was reviewed and updated on July 20, 2026. The update replaced the trade and retail number as the primary consumer contact, added the current consumer phone, chat and bathing-product routes, and replaced the former Knightsbridge Road address with 865 Centennial Avenue.

The update also added product-identification, replacement-parts, warranty, direct-order, return, bathing, walk-in-tub, safety and complaint-escalation guidance.

The review section was corrected to reflect the four visible reviews and 2.5-out-of-5 rating. The water-heater review was identified as likely belonging to the separately operated American Standard Water Heaters business.

Last Updated: July 20, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with American Standard, AS America, Inc., LIXIL, American Standard Bathing, American Bath Group, American Standard Heating & Air Conditioning, American Standard Water Heaters, a retailer, plumbing wholesaler, contractor or installer. American Standard does not provide support through this website.

Telephone numbers, hours, addresses, warranties, parts availability, product colors, return periods, shipping fees, installation programs, ownership and support responsibilities can change. Review the current product warranty, receipt, retailer policy, installation contract and official American Standard website.

This page cannot identify a product with certainty, diagnose a plumbing problem, stop a leak, authorize warranty coverage, order a part, approve a return, issue a refund, schedule a contractor or determine responsibility for property damage. It is not legal, plumbing, electrical, structural, insurance, product-safety or contracting advice.

AquaSource is a Lowe’s-exclusive brand of faucets, toilets, showerheads, sinks, and other plumbing fixtures. Customers looking for AquaSource replacement parts or warranty service should start with the support number printed in the product manual because different AquaSource models may be serviced by different manufacturers.

How to Contact AquaSource Customer Service

• AquaSource parts and warranty support: 1-866-417-7564
• Typical AquaSource support hours: Monday through Friday, 8 a.m. to 8 p.m. Eastern Time
• Lowe’s general customer service: 1-800-445-6937
• Lowe’s repairs, warranties, and protection plans: 1-888-775-6937
• Lowe’s installation support: 1-888-516-1010
• Lowe’s Help Center: Contact Lowe’s
• Shop or locate AquaSource products: AquaSource at Lowe’s

Important: The number 1-866-417-7564 appears in many AquaSource faucet, toilet, and shower-product manuals. AquaSource products have also been manufactured or serviced by different suppliers, so some models use a different telephone number.

Check the installation guide, warranty document, product packaging, or the product page on Lowes.com before calling. The model-specific contact information should take priority over a general number found online.

What to Have Before Calling AquaSource

Having the correct product details available can make it easier for the representative to identify the manufacturer and locate compatible parts.

• The Lowe’s item number
• The AquaSource model number
• The approximate purchase date
• A copy or photograph of the receipt
• Photographs of the fixture and damaged part
• The finish, such as chrome, brushed nickel, bronze, or black
• A description of the leak, crack, flushing problem, or missing component
• The part number from the replacement-parts diagram, when available

For faucets and shower valves, the model number may appear on the original box, instruction manual, receipt, or Lowe’s order history. For toilets, check inside the tank, on the underside of the tank lid, behind the bowl, or in the original installation guide.

AquaSource Replacement Parts

AquaSource replacement parts may include:

• Faucet cartridges and stems
• Handles and set screws
• Aerators
• Escutcheons and trim plates
• Showerheads, hoses, and mounting brackets
• Tub spouts and diverters
• Toilet fill valves and flush valves
• Tank-to-bowl hardware
• Toilet seats and hinges
• Flush buttons and trip levers
• Seals, gaskets, and washers

Do not order a replacement part based only on the AquaSource brand name or the appearance of the fixture. Parts used by one AquaSource model may not fit another model that looks similar.

When the original part is no longer available, ask whether the representative can provide:

• A superseding or updated part number
• The original manufacturer’s name
• A compatible universal replacement
• A replacement fixture under the warranty
• A written explanation if the warranty claim is denied

How AquaSource Warranty Service Works

AquaSource warranty terms vary by product and model. Some faucets may include a limited lifetime warranty, while toilets, showerheads, sinks, and other fixtures may have different warranty periods and exclusions.

Warranty service commonly requires proof of purchase. Coverage may be denied when damage results from improper installation, misuse, abuse, freezing, hard-water deposits, chemical cleaners, modifications, or normal wear.

The product warranty may cover a defective part without covering:

• Plumber or contractor labor
• Removal of the old fixture
• Installation of the replacement part
• Shipping expenses
• Damage to surrounding cabinets, flooring, walls, or property
• Incidental water damage

Read the warranty included with the exact model before hiring a contractor or removing the fixture. Ask whether the defective product must be returned or photographed before disposal.

When to Contact Lowe’s Instead of AquaSource

Call Lowe’s general customer care at 1-800-445-6937 for concerns involving:

• A recent Lowe’s purchase
• An online order
• A missing item or damaged shipment
• A store return or exchange
• A missing receipt
• An incorrect product in the box
• A product sold through Lowes.com by a third-party marketplace seller
• Difficulty identifying the correct manufacturer

For a Lowe’s Protection Plan or repair-related question, call 1-888-775-6937.

For problems involving an installation purchased from Lowe’s, call the Lowe’s Installation Support Team at 1-888-516-1010. Manufacturer product warranties and Lowe’s installation labor warranties are separate forms of coverage.

Common AquaSource Problems and Complaints

Customers frequently seek assistance with AquaSource products for issues such as:

• Leaking faucet cartridges or valve stems
• Difficulty finding a replacement cartridge
• Broken faucet handles or internal plastic components
• Showerheads or mounting brackets breaking
• Low water pressure
• Toilet tanks or bowls developing cracks
• Toilets that run continuously
• Dual-flush buttons that stop working
• Fill-valve or flush-valve failures
• Replacement parts being unavailable for an older model
• Uncertainty about which company manufactured the fixture
• Being redirected between Lowe’s and a product manufacturer
• Warranty claims requiring an original receipt

A common source of frustration is that AquaSource is a brand applied to numerous fixtures rather than one uniform product line made and serviced by a single manufacturer. Two products carrying the AquaSource name may have different warranties, internal parts, and customer-service contacts.

For that reason, identifying the Lowe’s item number and manufacturer model number is often more important than simply asking for an “AquaSource faucet part” or “AquaSource toilet part.”

What to Do When You Cannot Find the AquaSource Model Number

1. Search your Lowe’s account or email for the original order.
2. Look for a label under the sink, behind the toilet, inside the tank, or beneath the tank lid.
3. Take clear photographs of the complete fixture and the defective part.
4. Measure the part before removing it.
5. Visit the plumbing desk at a Lowe’s store with the photographs and measurements.
6. Call AquaSource support at 1-866-417-7564.
7. Call Lowe’s at 1-800-445-6937 if the support representative cannot identify the product.

A plumbing-supply store may be able to match common cartridges, fill valves, flappers, seals, and aerators. However, decorative handles, trim pieces, proprietary flush buttons, and certain shower cartridges may require the original manufacturer’s part.

How to Escalate an AquaSource Complaint

1. Contact the model-specific support number. Use the telephone number printed in the product manual or warranty document.
2. Request a case number. Record the representative’s name, date, time, and promised resolution.
3. Ask whether another manufacturer services the product. Some AquaSource fixtures are supported by the company that manufactured that particular model.
4. Contact Lowe’s customer care. Call 1-800-445-6937 when the issue involves the sale, return, receipt, store, order, or inability to locate the correct warranty provider.
5. Ask for a Lowe’s supervisor. Explain the calls already made and provide the product item number and support case number.
6. Visit the original store. Bring the receipt, product photographs, model information, and written warranty when practical.
7. Contact Lowe’s corporate office. Use this option when the store and customer-care process have not resolved a significant purchase or warranty-routing problem.

When escalating the complaint, clearly state the requested resolution. Examples include a replacement cartridge, replacement toilet tank, complete fixture replacement, refund, store credit, reimbursement authorized by the warranty, or written explanation of why coverage was denied.

About AquaSource

AquaSource is a plumbing-fixture brand sold primarily through Lowe’s. Products carrying the AquaSource name have included bathroom and kitchen faucets, toilets, sinks, showerheads, handheld showers, tub-and-shower faucets, and plumbing accessories.

AquaSource products are generally positioned as affordable fixtures for home repairs, rental properties, remodeling projects, and basic bathroom or kitchen upgrades.

Because individual products may come from different manufacturers, warranty contacts and replacement-part availability can vary substantially by model and purchase year.

AquaSource Competitors

AquaSource competes with plumbing-fixture brands including Moen, Delta Faucet, KWC, Glacier Bay, Project Source, American Standard, Kohler, Pfister, and Peerless.

Customers comparing plumbing fixtures may want to consider replacement-part availability, warranty length, availability of universal repair parts, construction materials, cartridge design, and whether the manufacturer provides direct technical support.

Related AquaSource and Lowe’s Resources

• Lowe’s customer service, reviews, and complaints
• Lowe’s corporate office and complaint information
• Moen customer service and reviews
• Delta Faucet customer service and reviews
• KWC faucet customer service and reviews
• Lowe’s returns and exchanges
• Lowe’s recalls and product-safety information

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service phone numbers, warranty contacts, complaint information, and company support resources since 2004.

We review official retailer pages, product manuals, warranty documents, and company contact information when available. The review section below also allows customers to explain which AquaSource product they own, which number they called, and whether they received the correct replacement part or warranty resolution.

Disclaimer

CustomerServiceNumbers.com is not affiliated with AquaSource, Lowe’s, LF, LLC, or any manufacturer that produces AquaSource-branded products. This page is provided for informational purposes and as an independent platform for customer reviews, complaints, ratings, and feedback.

CustomerServiceNumbers.com cannot identify a fixture, ship replacement parts, approve warranty claims, issue refunds, schedule installations, or access Lowe’s orders.

Telephone numbers and warranty terms may vary by model. Confirm the current information in the manual or warranty document for your particular product.

Share Your AquaSource Experience

Have you contacted AquaSource or Lowe’s about a faucet, toilet, showerhead, replacement part, warranty claim, or defective fixture? Share your experience below.

Please include the product type, approximate purchase year, model or item number when known, the customer-service number called, and whether the problem was resolved. Do not post your home address, telephone number, receipt number, payment information, or other private details.