Category: Insurance Customer Service Information – Reviews And Complaints

Find essential contact information for insurance companies, including customer service phone numbers, addresses, chat links, email addresses, and websites. Additionally, explore reviews, ratings, feedback, and complaints about the customer service performance of these insurance providers.

  • Progressive Customer Service Phone Number, Claims & Help

    Progressive is a major insurance company offering auto insurance, motorcycle insurance, RV insurance, boat insurance, commercial auto insurance, renters insurance, homeowners-related options, pet insurance, life insurance, and other insurance products. Customers often contact Progressive customer service for claims, accident reporting, billing, policy changes, coverage questions, ID cards, proof of insurance, roadside assistance, cancellations, quotes, discounts, fraud concerns, and account access.

    If you are looking for the Progressive customer service phone number, Progressive lists 1-888-671-4405 as its general customer service number on its Contact Us page. Progressive also continues to publish 1-800-776-4737 for customer service, claims, and policy support in several support areas.

    How to Contact Progressive Customer Service

    Important support note: Progressive has multiple official phone numbers depending on the product, claim type, and service route. If you already have a policy or claim, logging in online or using the Progressive app can help route your request faster because your policy, billing, claim, ID card, and documents are connected to your account.

    Best Way to Reach Progressive by Issue

    • Report an accident or file a claim: Call 1-800-776-4737, use the Progressive app, or file online through the claims center.
    • Check claim status: Log in to your Progressive account or use the claims center.
    • Billing or payment question: Log in to your policy, review billing and payment details, or call customer service.
    • Make a policy change: Log in online, use the app, call customer service, or contact your agent if your policy was purchased through an independent agent.
    • Get ID cards or proof of insurance: Log in online, use the app, or request documents through Progressive customer service.
    • Roadside assistance: Use the Progressive app, online claims center, or customer service phone route.
    • Cancel a policy: Contact Progressive or your agent and ask what cancellation documents, effective date, and refund rules apply in your state.
    • Commercial auto or business policy: Call 1-888-240-9839.
    • Fraud or identity theft: Call 1-888-288-0770 or email reportfraud@email.progressive.com.
    • Spanish-language support: Call 1-833-951-4271.

    What to Have Ready Before Contacting Progressive

    • Your Progressive policy number
    • Your claim number, if you already filed a claim
    • The name, phone number, and address on the policy
    • The vehicle, property, or insured item involved
    • Accident date, time, location, police report number, and driver information if relevant
    • Photos of damage, repair estimates, invoices, towing receipts, or rental car receipts
    • Billing statement, payment confirmation, credit/debit card charge, or cancellation notice
    • Agent name or agency information if your policy was purchased through an agent
    • Any prior emails, chat transcripts, claim adjuster messages, or case numbers
    • Fraud details, suspicious emails, suspicious calls, or unauthorized activity information if reporting fraud

    Common Progressive Customer Service Issues

    Common reasons customers contact Progressive include:

    • Auto accident claims and claim status updates
    • Roadside assistance, towing, jump-starts, flat tires, lockouts, fuel delivery, and winching
    • Billing questions, payment changes, late payments, and AutoPay issues
    • Policy changes, coverage updates, driver changes, vehicle changes, and address changes
    • Premium increases, renewal questions, discounts, and Snapshot questions
    • ID cards, proof of insurance, declarations pages, and policy documents
    • Canceling a policy or changing insurers
    • Home, renters, condo, boat, motorcycle, RV, pet, life, or umbrella insurance questions
    • Commercial auto and business insurance service questions
    • Difficulty reaching an adjuster or getting updates on a claim
    • Repair estimates, total loss settlements, rental reimbursement, and deductible questions
    • Fraud, identity theft, suspicious emails, and insurance scam concerns

    Progressive Customer Reviews and Complaints on CSN

    The live CustomerServiceNumbers.com Progressive page currently shows zero customer reviews. Because there are no live CSN reviews yet, there is not enough CSN feedback to summarize a reliable Progressive customer-service trend on this site.

    If you have contacted Progressive about claims, billing, roadside assistance, cancellations, policy changes, rate increases, fraud, commercial insurance, or a complaint, you can leave a review below. Reviews are individual experiences and may not represent every Progressive policy, claim, agent, adjuster, product, state, or support case.

    Progressive Claims, Accidents, and Repair Help

    If you are in an accident, Progressive recommends staying at the scene, moving to a safe location if possible, contacting police when needed, exchanging driver information, and reporting the accident to Progressive. You can file a claim online, in the Progressive app, or by phone.

    When filing a claim, include the date, time, location, vehicles involved, driver information, police report details, photos, and any witness information. Ask for your claim number, adjuster contact information, next steps, inspection options, repair-shop options, rental coverage information, and expected timeline.

    If you are unhappy with a repair estimate, settlement, total loss valuation, or claim decision, ask Progressive to explain the basis for the decision in writing. Keep repair estimates, photos, messages, invoices, and any independent documentation.

    Billing, Payments, Policy Changes, and Cancellations

    Progressive customers can manage many billing and payment tasks online after logging in. Online tools may allow customers to make payments, update payment methods, schedule payments, view bills, review policy details, print ID cards, and report or track claims.

    For policy changes, review your coverages carefully before removing drivers, lowering limits, changing deductibles, or canceling coverage. If you are canceling auto insurance, confirm that any replacement policy is active first so you do not create a coverage gap.

    If you cancel, ask Progressive or your agent to confirm the cancellation effective date, refund status, AutoPay handling, required forms, and whether state-specific cancellation rules apply.

    Roadside Assistance and Emergency Help

    Progressive’s roadside assistance coverage may help with towing, winching, jump-starts, fuel delivery, vehicle lockout, and flat-tire service if the coverage is included on your policy. Roadside assistance is not the same as every claim benefit, so confirm your coverage before assuming the service is included.

    If you need roadside help, use the Progressive app or Progressive’s roadside and claims support route. Keep receipts and service details if you paid out of pocket and need to ask about reimbursement.

    Progressive Fraud, Identity Theft, and Scam Warning

    Insurance scams can involve staged accidents, fake repair invoices, fake policy documents, fake Progressive payment links, spoofed calls, phishing emails, and identity theft. Progressive lists 1-888-288-0770 for fraud or identity theft reporting and reportfraud@email.progressive.com for claims or other insurance fraud.

    • Do not provide your policy number, Social Security number, payment card, bank account, password, or one-time code to an unexpected caller.
    • Log in directly at progressive.com or use the Progressive app instead of clicking suspicious links.
    • Be careful with fake payment notices claiming your policy will be canceled immediately unless you pay through gift cards, cryptocurrency, payment apps, or wire transfers.
    • If an email claiming to be from Progressive looks suspicious, use Progressive’s official suspicious email reporting route or contact Progressive directly.
    • If a repair shop, tow provider, or third party asks you to sign documents you do not understand, contact Progressive before signing.
    • If you suspect identity theft or unauthorized policy activity, contact Progressive and consider reviewing credit-report and identity-theft protection steps.

    Commercial Insurance, Agents, and Product-Specific Support

    Progressive sells many types of insurance by phone, online, and through independent agents. If your policy was purchased through an agent, some service requests may be handled by the agent, while Progressive may handle claims, billing, documents, and policy support directly.

    Commercial insurance customers can call 1-888-240-9839. Have the business name, policy number, vehicle information, driver information, claim details, and agent information ready.

    How to Escalate a Progressive Complaint

    If your Progressive issue is not resolved after contacting customer service, try these escalation steps:

    1. Write down the date, time, phone number called, representative name, adjuster name, and claim or case number.
    2. Save policy documents, declarations pages, bills, payment confirmations, repair estimates, photos, letters, emails, and chat transcripts.
    3. Contact Progressive again and ask whether the issue belongs with claims, billing, underwriting, roadside assistance, commercial service, fraud, or an agent.
    4. If the issue involves a claim, ask for a supervisor, claim review, written explanation, and next required documentation.
    5. If the issue involves billing or cancellation, ask for the effective date, refund status, AutoPay status, and written confirmation.
    6. If the issue involves a rate increase, ask Progressive or your agent to explain rating factors, discounts, coverages, deductibles, and renewal terms.
    7. If the issue involves suspected fraud, use Progressive’s fraud reporting route and keep copies of all supporting documents.
    8. For serious unresolved insurance complaints, consider contacting your state insurance department or regulator.
    9. For corporate-level information, use the Progressive corporate office resource linked below.

    Progressive Compared with Competitors

    Progressive competes with major insurance companies such as GEICO, State Farm, Allstate, Liberty Mutual, Farmers, Nationwide, USAA, The General, Travelers, and American Family. Customers comparing insurers often look at price, discounts, claims handling, repair options, roadside coverage, bundling, online policy tools, mobile app support, agent access, customer service phone support, and how quickly claims or billing problems are resolved.

    Related Customer Service and Consumer Resources

    Frequently Asked Questions About Progressive Customer Service

    What is the Progressive customer service phone number?

    Progressive lists 1-888-671-4405 as its general customer service number on its Contact Us page. Progressive also publishes 1-800-776-4737 for customer service, claims, and policy support in several support areas.

    Is Progressive customer service available 24/7?

    Yes. Progressive says call support is available 24/7. Customers can also use online policy tools and the Progressive app for many billing, policy, document, and claim tasks.

    How do I file a Progressive claim?

    You can file a claim by calling 1-800-776-4737, logging in online, using the Progressive app, or visiting the Progressive claims center.

    How do I check the status of a Progressive claim?

    Log in to your Progressive account, use the Progressive app, or call customer service with your claim number. Ask for the adjuster, next steps, and whether any documents are missing.

    How do I contact Progressive roadside assistance?

    If roadside assistance is included on your policy, use the Progressive app, the online claims and roadside tools, or call Progressive customer service. Roadside help may include towing, winching, jump-starts, fuel delivery, lockout service, and flat-tire help depending on your coverage.

    How do I cancel a Progressive policy?

    Contact Progressive or your independent agent and ask what cancellation steps apply to your policy and state. Confirm the cancellation date, refund status, AutoPay handling, and whether any signed form is required.

    How do I report Progressive insurance fraud?

    Progressive lists fraud or identity theft reporting at 1-888-288-0770. Progressive also lists reportfraud@email.progressive.com for reporting claims or other insurance fraud.

    What is the Progressive commercial customer service number?

    Progressive lists commercial customer service at 1-888-240-9839. This route is for commercial insurance customers rather than standard personal auto policies.

    Where is Progressive corporate headquarters?

    The Progressive Corporation lists its corporate headquarters at 300 North Commons Blvd., Mayfield Village, OH 44143. For routine policy, billing, claims, roadside, and cancellation questions, use Progressive customer service first.

    Page Update Note

    Updated June 2026: This page was refreshed with current Progressive customer service routing for claims, billing, roadside assistance, policy changes, cancellations, commercial insurance, fraud reporting, Spanish support, online account tools, and corporate contact information.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service contact information, complaint resources, and company support routes since 2004. CSN focuses on practical contact guidance, customer reviews, and real-world escalation tips. When a company publishes a real customer service phone number, CSN lists it with context so customers can decide whether to call, log in, use the app, report a claim, contact fraud support, or escalate through another route.

    Share Your Progressive Customer Service Experience

    Have you contacted Progressive customer service about auto insurance, claims, billing, roadside assistance, policy changes, cancellations, rate increases, commercial insurance, fraud, or a complaint? Share your experience below. Include the support route you used, how long it took to get help, and whether Progressive resolved the issue. Do not post policy numbers, claim numbers, Social Security numbers, payment details, driver license numbers, addresses, phone numbers, passwords, or private accident documents in public comments.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with The Progressive Corporation, Progressive Casualty Insurance Company, Progressive Insurance, or progressive.com. This page is provided for informational and consumer-feedback purposes only. Phone numbers, support hours, insurance rules, claims procedures, billing policies, cancellation rules, fraud procedures, roadside services, coverage availability, and website links may change. Do not post private insurance, identity, accident, legal, medical, or payment information in public comments. Always verify important policy, claim, billing, cancellation, legal, fraud, and safety information directly with Progressive, your insurance agent, or a qualified professional before taking action.

  • Kaiser Permanente Customer Service, Billing and Complaints

    Kaiser Permanente provides health-plan coverage, hospital services, physician care, pharmacy services, medical offices, and digital health tools in several regions of the United States. The correct customer-service number depends on the member’s region, health plan, and reason for contacting Kaiser Permanente.

    The commonly listed number 1-800-464-4000 is primarily the Member Services number for Northern and Southern California. Members in Colorado, Georgia, Hawaii, Maryland, Virginia, Washington, D.C., Oregon, or Washington state should use their regional number or the number printed on their Kaiser Permanente ID card.

    Medical or mental health emergency: Call 911 or go to the nearest hospital. Do not attempt to obtain emergency assistance through a customer-service website, email, chat, review, or ordinary Member Services complaint.

    Kaiser Permanente Customer Service Phone Numbers

    California Member Services

    Colorado Member Services

    Georgia Member Services

    • Member Services: 1-888-865-5813
    • Hours: Monday-Friday, 7:00 a.m.-7:00 p.m.
    • TTY: Dial 711

    Hawaii Member Services

    • Member Services: 1-800-966-5955
    • Hours: Monday-Friday, 8:00 a.m.-5:00 p.m.; Saturday, 8:00 a.m.-noon
    • TTY: Dial 711

    Maryland, Virginia, and Washington, D.C.

    Oregon and Southwest Washington

    • Member Services: 1-800-813-2000
    • Portland Area: 1-503-813-2000
    • Member Services Hours: Generally 8:00 a.m.-6:00 p.m., 7 days a week, except major holidays
    • TTY: Dial 711

    Washington Member Services

    • Member Services: 1-888-901-4636
    • Hours: Monday-Friday, 8:00 a.m.-5:00 p.m., except major holidays
    • TTY: Dial 711

    Regional telephone numbers, hours, plan contacts, and language lines can change. Use the number on the back of the current member ID card whenever it differs from the information above.

    Kaiser Permanente Medicare Member Services

    • California Medicare Member Services: 1-800-443-0815
    • TTY: Dial 711
    • California Medicare Hours: 8:00 a.m.-8:00 p.m., 7 days a week

    The number 1-800-443-0815 is commonly used for Kaiser Permanente Medicare plans in California. Medicare members in other regions may have a different number. Use the contact information on the Medicare ID card, Evidence of Coverage, denial letter, or current regional Medicare page.

    Kaiser Permanente Online Support, Chat, and Secure Messages

    Kaiser Permanente offers 24/7 virtual assistance through Chat with KP. Signed-in members may also be able to send secure nonurgent messages. Kaiser Permanente says nonurgent secure-message responses are generally provided within three days.

    Do not send urgent symptoms, emergency requests, passwords, Social Security numbers, complete payment-card information, or another patient’s records through an ordinary email or public review.

    Choose the Correct Kaiser Permanente Support Route

    Member Services

    Contact regional Member Services for:

    • Plan benefits and coverage
    • Member ID cards
    • Eligibility and enrollment questions
    • Copayments, deductibles, and coinsurance
    • Provider-directory questions
    • Claims and explanations of benefits
    • Premium and medical-bill questions
    • Grievances and complaint status
    • Language assistance
    • Accessibility accommodations
    • Acting for a family member

    Appointments and Medical Advice

    Use kp.org, the Kaiser Permanente app, the regional Get Care page, or the telephone number for the medical office to:

    • Schedule or cancel appointments
    • Request a primary-care appointment
    • Find urgent-care options
    • Request medical advice
    • Arrange a video or telephone visit
    • Locate mental health services
    • Find a doctor or facility

    Appointment and medical-advice numbers differ by region. The California Member Services number should not be treated as a universal appointment line for every Kaiser Permanente location.

    Pharmacy and Prescription Support

    Use the Pharmacy section of kp.org or the Kaiser Permanente app to:

    • Request eligible refills
    • Review prescription status
    • Arrange eligible mail delivery
    • Change an eligible delivery address
    • Find a Kaiser Permanente pharmacy
    • Review medication information

    For a prescription problem, call the pharmacy number printed on the prescription label or listed for the facility. A refill may require a new prescription, prescriber approval, laboratory monitoring, prior authorization, or a medication review.

    Do not stop, start, double, or substitute medication based solely on customer-service information. Contact the prescribing clinician or an appropriate health professional.

    Medical Records and Forms

    Members can view many test results, visit summaries, immunizations, letters, and other records through their secure accounts.

    Use Kaiser Permanente’s medical-record tools or the regional Release of Information department for:

    • Complete medical-record copies
    • Record transfers
    • Disability or leave forms
    • School and employment forms
    • Insurance forms
    • Authorizations to release information
    • Amendment requests
    • Access for a parent, guardian, or representative

    Medical-record access for a child, dependent adult, deceased patient, or another family member may require legal authorization, guardianship, personal-representative documents, or the patient’s consent.

    Kaiser Permanente Billing and Payment Help

    Kaiser Permanente members can receive several different types of bills:

    • Monthly health-plan premium bill
    • Hospital bill
    • Physician or professional bill
    • Medical-office bill
    • Pharmacy charge
    • Laboratory or imaging charge
    • Outside-provider bill
    • Ambulance or transportation bill

    Use the contact information printed on the bill or the back of the member ID card. A company listed on the bill may be an outside provider rather than Kaiser Permanente.

    Explanation of Benefits Versus a Bill

    An Explanation of Benefits explains how a claim was processed. It may show:

    • Amount billed
    • Allowed amount
    • Amount paid by the health plan
    • Deductible, copayment, or coinsurance
    • Amount the provider may bill
    • Denial or adjustment codes

    An Explanation of Benefits is not necessarily a demand for payment. Compare it with the provider’s bill before paying or filing a dispute.

    How to Dispute a Kaiser Permanente Bill

    1. Request an itemized bill.
    2. Compare the bill with the Explanation of Benefits.
    3. Verify the patient, date, service, provider, and location.
    4. Check whether the charge is a premium, medical bill, pharmacy charge, or outside-provider bill.
    5. Call the number on the bill.
    6. Ask for a billing review or coding explanation.
    7. Request a case number.
    8. Keep statements, payment confirmations, authorizations, and correspondence.
    9. File a grievance or appeal when appropriate.

    Do not ignore a denial, collection notice, or appeal deadline while waiting for an informal customer-service response.

    Kaiser Permanente Medical Financial Assistance

    Kaiser Permanente’s Medical Financial Assistance program may help qualifying patients pay certain emergency, urgent, medically necessary, and pharmacy expenses received through eligible Kaiser Permanente providers and facilities.

    Eligibility can depend on:

    • Household income
    • Household size
    • Medical expenses compared with income
    • Region where care was received
    • Type of service
    • Required supporting documentation

    The program generally does not pay:

    • Monthly health-plan premiums
    • Services billed by an outside provider
    • Ambulance or other transportation bills
    • Services determined not to be emergency or medically necessary
    • Certain retail products or elective services

    Review Kaiser Permanente Medical Financial Assistance

    Receiving assistance in the past does not guarantee approval for a new application. Keep the application, supporting documents, decision letter, and appeal instructions.

    Kaiser Permanente Claims and Prior Authorization

    Coverage rules differ by plan. Some services, medications, equipment, outside referrals, and procedures require prior authorization.

    Before receiving nonemergency care, ask:

    • Whether the provider is in network
    • Whether a referral is required
    • Whether prior authorization is required
    • Whether the facility is covered
    • Whether another entity will bill separately
    • The estimated member cost
    • Whether the authorization has an expiration date

    A referral from a clinician does not always guarantee health-plan coverage. Verify authorization and benefits through the plan when the service is expensive, outside the Kaiser Permanente system, or subject to special rules.

    Denied Kaiser Permanente Coverage or Authorization

    If Kaiser Permanente denies a service, prescription, referral, claim, or payment, review the written notice carefully.

    The notice should explain:

    • What was denied
    • The reason for the decision
    • The clinical or plan criteria used
    • How to file an appeal
    • The appeal deadline
    • How to request an expedited review when permitted
    • External-review or regulator options

    Ask the treating clinician for medical records, treatment notes, test results, and a statement explaining why the requested service is medically necessary.

    An ordinary complaint about customer service is not always the same as a formal appeal. Follow the procedure in the denial notice.

    Kaiser Permanente Grievances and Complaints

    A grievance may involve:

    • Appointment availability
    • Quality of care
    • Staff conduct
    • Communication problems
    • Facility conditions
    • Pharmacy service
    • Billing administration
    • Language access
    • Disability accommodations
    • Delays in receiving records
    • Privacy concerns

    To file a grievance:

    1. Contact regional Member Services.
    2. Explain the issue and relevant dates.
    3. Identify the facility, department, and plan involved.
    4. State the requested resolution.
    5. Ask for a grievance or case number.
    6. Submit supporting documents through a secure method.
    7. Keep a copy of the complaint and final response.

    Submit a Kaiser Permanente Complaint

    Appeals Versus Grievances

    A grievance generally concerns service, access, conduct, or quality. An appeal generally challenges a denial of coverage, authorization, payment, prescription, or medical necessity.

    The same event may involve both. For example, a member may file:

    • An appeal of a denied specialist referral
    • A grievance about how the referral request was handled

    Follow every deadline in the denial notice, Evidence of Coverage, Medicare notice, or Medicaid document.

    Kaiser Permanente Medicare Complaints and Appeals

    Medicare distinguishes between complaints and appeals.

    A Medicare grievance may concern:

    • Quality of care
    • Customer service
    • Appointment delays
    • Staff conduct
    • Facility conditions
    • Failure to provide required notices

    A Medicare appeal may concern:

    • Denied medical services
    • Denied prescription coverage
    • Denied payment
    • Disagreement with a discharge or termination of services
    • Refusal to authorize care

    Use the number and appeal instructions in the Evidence of Coverage, denial notice, or Medicare ID card. Medicare members may also call:

    A Medicare appeal can have short deadlines, especially when hospital, skilled-nursing, rehabilitation, home-health, or other services are ending. Follow the written notice immediately.

    Kaiser Permanente Medical Records and Privacy Complaints

    For an ordinary record request, use the secure medical-record tools or contact the regional Release of Information department.

    For a possible privacy or security issue:

    1. Contact Kaiser Permanente’s regional Privacy Office or Member Services.
    2. Describe what information was involved.
    3. State when and how the issue occurred.
    4. Identify the facility or department.
    5. Request a case number and written response.
    6. Keep copies of notices and correspondence.

    A person who believes a health plan, provider, or business associate violated federal health-information privacy rules may also submit a complaint to the U.S. Department of Health and Human Services Office for Civil Rights.

    File an HHS Health Information Privacy Complaint

    Kaiser Permanente Provider and Medical Group Distinctions

    Kaiser Permanente is an integrated organization composed of cooperating health plans, hospitals, and regional medical groups.

    • Kaiser Foundation Health Plan entities: Provide or administer health-plan coverage.
    • Kaiser Foundation Hospitals: Operate hospitals and related facilities in applicable regions.
    • Permanente Medical Groups: Employ or organize physicians and other clinicians who provide medical care.

    A complaint about coverage or authorization may involve the health plan, while a complaint about clinical care may involve a medical group, clinician, or hospital. Identify the legal entity or department shown on the ID card, denial, bill, consent form, or medical record.

    Kaiser Permanente Care Away From Home

    Emergency and urgent care away from the member’s home region may be covered differently from routine or follow-up care.

    Before nonemergency travel, review:

    • Care-away-from-home rules
    • Emergency and urgent-care coverage
    • Prescription-refill limits
    • Out-of-network claim requirements
    • Prior-authorization requirements
    • How to obtain care in another Kaiser Permanente region

    Keep receipts, discharge instructions, prescriptions, itemized bills, proof of payment, and medical records from outside providers.

    Kaiser Permanente Corporate Structure and Leadership

    • Organization: Kaiser Permanente
    • Health Plan: Kaiser Foundation Health Plan entities
    • Hospital Organization: Kaiser Foundation Hospitals and subsidiaries
    • Physician Organizations: Regional Permanente Medical Groups
    • Chair and Chief Executive Officer: Greg A. Adams
    • President, Integrated Care and Coverage: Craig T. Albanese, MD, MBA
    • National Address: One Kaiser Plaza, Oakland, CA 94612
    • Kaiser Permanente Corporate Office Information: Kaiser Permanente Corporate Office and Headquarters

    One Kaiser Plaza is a national corporate and administrative address. It is not a walk-in medical office, appointment center, pharmacy, billing counter, emergency department, medical-record office, or replacement for regional Member Services.

    Related Health Insurance Customer Service Pages

    Health-plan networks, availability, benefits, costs, and regulator oversight differ by state and employer. Compare the exact plan documents rather than relying only on the insurer’s brand name.

    Kaiser Permanente Customer Service FAQs

    What is the Kaiser Permanente customer-service phone number?

    The correct number depends on the region. California members can call 1-800-464-4000. Members elsewhere should use their regional number or the number printed on the back of the member ID card.

    Is 1-800-464-4000 a nationwide Kaiser Permanente number?

    No. It is primarily the Member Services number for Northern and Southern California.

    Is California Kaiser Permanente Member Services open 24 hours?

    Current California materials list Member Services as available 24 hours a day, seven days a week, except closed holidays.

    What is Kaiser Permanente’s Medicare phone number?

    California Medicare members can call 1-800-443-0815. Medicare members in other regions should use the number on their ID card or Evidence of Coverage.

    How do I make a Kaiser Permanente appointment?

    Use kp.org, the Kaiser Permanente app, the regional Get Care page, or the appointment number for the medical office. Appointment numbers vary by region and facility.

    How do I refill a Kaiser Permanente prescription?

    Use the Pharmacy section of kp.org or the Kaiser Permanente app. Call the pharmacy listed on the prescription label when the refill requires assistance.

    How do I file a Kaiser Permanente complaint?

    Contact regional Member Services or use Kaiser Permanente’s online complaint form. Request a grievance number and retain the written response.

    What is the difference between a grievance and an appeal?

    A grievance generally concerns service, access, conduct, or quality. An appeal generally challenges a denial of coverage, authorization, payment, medication, or medical necessity.

    How do I appeal a denied Kaiser Permanente service?

    Follow the instructions and deadline in the denial notice or Evidence of Coverage. Ask the treating clinician for medical documentation supporting the requested care.

    How do I dispute a Kaiser Permanente bill?

    Request an itemized bill, compare it with the Explanation of Benefits, and call the number on the bill. File a grievance or appeal when the issue remains unresolved.

    Does Kaiser Permanente offer financial assistance?

    Kaiser Permanente offers a Medical Financial Assistance program for qualifying patients and eligible services. It generally does not cover plan premiums or outside-provider bills.

    How do I request Kaiser Permanente medical records?

    Use the Medical Records section of the secure member account or contact the regional Release of Information department.

    Where is Kaiser Permanente headquartered?

    Kaiser Permanente’s national headquarters address is One Kaiser Plaza, Oakland, California 94612.

    Who is the CEO of Kaiser Permanente?

    Greg A. Adams is Chair and Chief Executive Officer of Kaiser Permanente.

    Is Kaiser Permanente one company?

    Kaiser Permanente is an integrated system composed of related health-plan entities, Kaiser Foundation Hospitals and subsidiaries, and regional Permanente Medical Groups.

    Kaiser Permanente Customer Service Reviews and Complaints

    The review section below allows members and patients to share firsthand experiences involving Kaiser Permanente Member Services, appointments, doctors, hospitals, pharmacies, prescriptions, billing, claims, Medicare, prior authorization, mental health care, medical records, grievances, appeals, and financial assistance.

    No Kaiser Permanente reviews have currently been submitted on this page. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.

    Clearly identify whether the experience involved a Kaiser Foundation Health Plan, Kaiser Foundation Hospitals, a Permanente Medical Group, a particular medical facility, an outside provider, Medicare, Medicaid, an employer, a pharmacy, or another organization.

    Share Your Kaiser Permanente Experience

    Describe the region, approximate date, department or facility involved, type of problem, support route used, response received, processing time, and final outcome.

    Do not post a member or medical-record number, Medicare number, Social Security number, date of birth, complete address, diagnosis, prescription number, test result, insurance card, claim or authorization number, payment-card information, password, security code, grievance document, medical image, another patient’s information, or photographs of minors.

    Page Update Note

    This Kaiser Permanente customer-service page was updated on July 28, 2026, to distinguish California Member Services from regional support numbers, correct telephone hours, clarify Medicare contacts, add online chat and secure support routes, separate appointments, prescriptions, billing, records, grievances, and appeals, explain Kaiser Permanente’s health-plan, hospital, and medical-group structure, update leadership, add emergency and privacy warnings, include financial-assistance guidance, remove unsupported review themes, add an exact corporate-office resource, and accurately describe the live CustomerServiceNumbers.com review count.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Kaiser Permanente, Kaiser Foundation Health Plan, Kaiser Foundation Hospitals, a Permanente Medical Group, a Kaiser Permanente hospital or medical office, Medicare, Medicaid, an employer health plan, an outside provider, pharmacy, regulator, or government agency.

    This page is provided for informational and customer-review purposes. Phone numbers, hours, executives, benefits, provider networks, formularies, coverage rules, appeal deadlines, billing procedures, facility services, and financial-assistance policies can change. Verify important information through the member ID card, Evidence of Coverage, denial notice, bill, current Kaiser Permanente website, and applicable regulator.

    CustomerServiceNumbers.com cannot schedule care, provide medical advice, refill a prescription, access records, correct a bill, authorize treatment, decide an appeal, file a grievance, issue a refund, provide insurance coverage, or respond to an emergency. Contact Kaiser Permanente, the treating provider, emergency services, Medicare, the applicable health-plan regulator, or another responsible organization directly.

  • Lincoln Benefit Life Customer Service, Claims and Policy Help

    Lincoln Benefit Life Company services existing life insurance, annuity, GenBuilder, variable-product, and long-term care contracts. The company does not currently issue new policies, so most customers contacting Lincoln Benefit Life are existing policyholders, contract owners, beneficiaries, claimants, financial professionals, or representatives of an estate or trust.

    Lincoln Benefit Life uses different service centers and third-party administrators for different types of policies. Use the number on your most recent statement or correspondence whenever it differs from the general contacts below.

    Lincoln Benefit Life Customer Service Phone Numbers

    The number 1-877-275-5462 belongs to Lincoln Financial Group, which is a separate insurance and financial-services organization. It should not be used as Lincoln Benefit Life’s general customer-service number.

    Choose the Correct Lincoln Benefit Life Service Center

    Lincoln Benefit Life instructs policyholders to check their most recent statement, policy correspondence, claim letter, or tax form before calling. Different policies are administered by different service centers.

    Fixed Life Insurance

    Call 1-844-768-6777 for most fixed life insurance policies, including:

    • Policy status and values
    • Premiums and billing
    • Automatic payment questions
    • Beneficiary changes
    • Ownership changes
    • Address and name changes
    • Policy loans
    • Withdrawals and surrenders
    • Lapse and reinstatement questions
    • Life-insurance claims

    Variable Life Insurance

    Call 1-844-768-6780 for variable life insurance policy service, including policy values, investment allocations, transfers, premiums, forms, statements, and contract questions.

    All life-insurance death-claim inquiries should generally begin at 1-844-768-6777, even when the underlying policy is a variable life policy.

    Fixed Annuities and GenBuilder

    Call 1-800-643-8190 for:

    • Fixed annuity contracts
    • GenBuilder policies
    • Contract values
    • Withdrawals and surrenders
    • Required minimum distribution questions
    • Annuitization
    • Beneficiary information
    • Annuity death claims
    • Tax-form questions
    • Address changes
    • Contract forms

    Long-Term Care and LifeCare

    Call 1-888-503-8110 for a Lincoln Benefit Life long-term care or LifeCare policy.

    Ask the administrator about:

    • Coverage verification
    • Eligibility requirements
    • Claim forms
    • Plan-of-care requirements
    • Care-provider documentation
    • Elimination periods
    • Benefit limits
    • Premium notices
    • Rate increases
    • Appeal or reconsideration procedures

    Certain Variable Annuity Contracts

    Call 1-800-457-7617 when your variable-annuity statement, prospectus, or correspondence directs you to that number.

    Variable annuity service may involve Lincoln Benefit Life, Everlake, Prudential, Zinnia, and other administrators. Ask the representative to identify the issuing insurer, current administrator, contract owner of record, and department handling the request.

    Lincoln Benefit Life Does Not Sell New Policies

    Lincoln Benefit Life services existing insurance and annuity contracts but does not currently issue new policies.

    Customers looking to purchase new life insurance or an annuity should not submit an application or payment to a person merely because that person claims to represent Lincoln Benefit Life. Verify the insurer, producer’s license, product name, and current offering documents before providing personal or financial information.

    Some existing annuity contracts may continue to accept additional purchase payments under their contract terms. That is different from opening a new Lincoln Benefit Life policy.

    Lincoln Benefit Life Is Not Lincoln Financial Group

    Lincoln Benefit Life Company and Lincoln Financial Group are separate organizations.

    • Lincoln Benefit Life: A Nebraska-domiciled insurer in the Kuvare organization
    • Lincoln Financial Group: The marketing name used by Lincoln National Corporation and its affiliated companies

    Before calling, confirm the complete legal insurer name printed on the first page of the policy, annual statement, premium notice, or tax form.

    Why Another Company May Answer a Lincoln Benefit Life Call

    Lincoln Benefit Life uses several administrators, reinsurers, and service providers. Depending on the policy, correspondence or telephone representative may refer to:

    • Alliance-One Services: Administration of portions of Lincoln Benefit Life’s life-insurance business
    • Zinnia, formerly SE2: Administration of portions of annuity and GenBuilder business
    • Everlake Life Insurance Company: Formerly Allstate Life Insurance Company; administers or reinsures certain legacy policies
    • Everlake Distributors: Principal underwriter for certain variable insurance contracts
    • Prudential: Provides administration connected with certain variable-annuity contracts
    • LifeCare Assurance Company: Administration of long-term care business

    Hearing one of these company names does not necessarily mean that Lincoln Benefit Life was sold to that administrator or that the policy issuer changed. Request written confirmation of the policy issuer, administrator, reinsurer, and current contact information.

    Lincoln Benefit Life Online Account Access

    Life-insurance policyholders can register through Lincoln Benefit Life’s policy-owner portal to view available policy information.

    Online features may include:

    • Policy values
    • Policy status
    • Transaction history
    • Correspondence
    • Service forms
    • Contact information
    • Payment information

    If you cannot register or log in:

    1. Confirm that you are using the portal for the correct policy type.
    2. Enter the policy information exactly as printed on current correspondence.
    3. Use the username or password recovery option.
    4. Check for a verification code sent to the email address or phone number on file.
    5. Call the correct product service center if access cannot be restored.

    Do not give your password, verification code, Social Security number, or complete policy number to an unexpected caller or email sender.

    Lincoln Benefit Life Mailing Addresses

    Lincoln Benefit Life uses different addresses for different policies and transactions. Always follow the address on the current statement, form, payment coupon, or claim letter.

    Fixed Life Correspondence

    Lincoln Benefit Life Company
    Policyholder Services
    P.O. Box 4323
    Clinton, IA 52733-4323

    Variable Life Correspondence

    Lincoln Benefit Life Company
    Policyholder Services
    P.O. Box 4324
    Clinton, IA 52733-4324

    Life Insurance Claims

    Lincoln Benefit Life Company
    Claims Policyholder Services
    P.O. Box 4326
    Clinton, IA 52733-4326

    Life Insurance Premium Payments

    • Variable-life premiums: Lincoln Benefit Life Company, P.O. Box 856782, Minneapolis, MN 55485-6782
    • Other eligible life premiums: Lincoln Benefit Life Company, P.O. Box 856764, Minneapolis, MN 55485-6764

    Annuity and GenBuilder Correspondence

    Lincoln Benefit Life
    P.O. Box 758520
    Topeka, KS 66675

    Annuity and GenBuilder Payments

    Lincoln Benefit Life
    P.O. Box 758519
    Topeka, KS 66675

    Some legacy or specialized policies use different addresses. Do not send a payment, claim, certified death certificate, medical record, or original legal document to the corporate office unless Lincoln Benefit Life provides written instructions.

    Lincoln Benefit Life Premium Payments

    Payment methods and addresses depend on the policy. Options may include:

    • Automatic bank drafts
    • Online payments for eligible policies
    • Checks or money orders
    • Telephone payments when offered
    • Wire transfers after receiving official instructions

    Before submitting a payment, confirm:

    • The policy or contract number
    • The amount due
    • The due date
    • The grace-period deadline
    • The correct payee
    • The correct mailing or electronic-payment destination
    • Whether the payment must include a coupon or instructions

    Keep a copy of the payment, bank confirmation, canceled check, tracking information, and correspondence.

    Missing or Misapplied Premium Payments

    If Lincoln Benefit Life cannot locate a payment, provide:

    • Payment date
    • Payment amount
    • Check or transaction number
    • Front and back of the cleared check
    • Bank trace or confirmation
    • Address or electronic method used
    • Policy number entered with the payment

    Request written confirmation that the payment investigation is open. Ask whether the policy is in force, in a grace period, lapsed, or pending reinstatement while the payment is researched.

    Automatic Payment and Bank-Draft Problems

    Do not assume an automatic-payment authorization remains active after a returned payment, bank-account change, servicing transfer, policy change, deferment, or system conversion.

    Review each bank statement and policy notice. If a draft does not occur:

    1. Contact the correct service center immediately.
    2. Ask whether the authorization remains active.
    3. Confirm the next scheduled withdrawal.
    4. Ask whether a manual payment is required.
    5. Request written confirmation of the policy status.
    6. Keep the new automatic-payment authorization.

    Providing bank information does not guarantee that an automatic draft has been established. Confirm the effective date in writing.

    Lincoln Benefit Life Policy Lapse and Reinstatement

    A life insurance policy can lapse when required premiums are not paid or when the policy value is insufficient to support charges. Universal and variable policies may depend on policy values, cost-of-insurance charges, guarantees, interest, investment performance, loans, and withdrawals.

    If you receive a grace-period or lapse notice, ask for:

    • The current policy status
    • The grace-period expiration date
    • The exact amount required to keep coverage in force
    • The date by which payment must be received
    • Available payment methods
    • Any no-lapse guarantee status
    • Reinstatement requirements if the policy has lapsed
    • Whether new evidence of insurability is required
    • Written confirmation after payment or reinstatement

    Submitting a payment or reinstatement application does not by itself guarantee that coverage has been restored. Do not assume the insured is covered until Lincoln Benefit Life confirms the effective status in writing.

    How to File a Lincoln Benefit Life Insurance Claim

    Call 1-844-768-6777 to report the death of an insured person and request the current claim packet.

    Depending on the policy and claimant, Lincoln Benefit Life may request:

    • A completed claimant statement
    • A certified death certificate
    • Beneficiary identification
    • Trust or estate documents
    • Letters testamentary or administration
    • Assignment or funeral-home documentation
    • Tax-certification forms
    • Additional information concerning the policy or death

    Ask for the claim number, document checklist, mailing address, expected review process, and contact method for status updates.

    Life Insurance Claim Delays

    If a claim remains pending:

    1. Confirm that every required document was received.
    2. Ask whether any document is incomplete or unacceptable.
    3. Request the claim’s current status.
    4. Ask whether the claim is subject to a contestability, beneficiary, estate, fraud, or legal review.
    5. Request a written explanation of the remaining requirements.
    6. Record all calls and reference numbers.
    7. Escalate an unresolved delay through the applicable state insurance department.

    Lincoln Benefit Life may be unable to discuss policy or claim details with a person who is not the policy owner, beneficiary, trustee, estate representative, assignee, or properly authorized representative.

    Finding a Possible Lincoln Benefit Life Policy

    A family member who believes a deceased person owned a Lincoln Benefit Life policy but cannot locate the records can:

    • Call Lincoln Benefit Life with the deceased person’s identifying information.
    • Review bank statements and tax documents for premium or insurer records.
    • Contact the deceased person’s insurance agent or financial professional.
    • Search personal records and safe-deposit boxes.
    • Use the official NAIC Life Insurance Policy Locator.

    Use the NAIC Life Insurance Policy Locator

    Beneficiary, Ownership, Address, and Name Changes

    Contact the correct service center and request the current form for the desired change.

    Possible changes include:

    • Primary or contingent beneficiary
    • Policy owner
    • Trustee
    • Mailing address
    • Legal name
    • Payment account
    • Assignment
    • Authorized representative

    A change may require signatures from the current owner, assignee, trustee, irrevocable beneficiary, spouse, or another party. Do not assume a change is effective merely because a form was mailed or uploaded.

    Request written confirmation showing the effective date and updated designation. Keep the confirmation with the policy records.

    Lincoln Benefit Life Policy Loans

    Some permanent life insurance policies permit loans against available policy value.

    Before requesting a loan, ask for:

    • Maximum available loan amount
    • Current loan interest rate
    • Whether interest is fixed or variable
    • How interest is charged or capitalized
    • Effect on policy value and death benefit
    • Risk of policy lapse
    • Repayment options
    • Possible tax consequences

    A policy loan is secured by the policy and can reduce the amount payable to beneficiaries. A large unpaid loan can also contribute to a lapse or taxable event.

    Withdrawals, Surrenders, and Policy Cancellation

    Request a current written surrender or withdrawal illustration before authorizing a transaction.

    The illustration should identify:

    • Current account or cash value
    • Surrender value
    • Outstanding loans and interest
    • Surrender charges
    • Market-value adjustments
    • Tax withholding
    • Effect on guarantees
    • Effect on the death benefit
    • Whether coverage ends entirely

    A full surrender generally terminates the policy or contract and may not be reversible. A partial withdrawal can also reduce benefits or increase the risk of lapse.

    Consult a qualified tax or financial professional when a transaction may create taxable income, surrender charges, loss of guarantees, or an early-distribution penalty.

    Lincoln Benefit Life Annuity Withdrawals and Surrenders

    Annuity withdrawals depend on the contract and may be affected by:

    • Surrender charges
    • Market-value adjustments
    • Income-tax withholding
    • Possible tax penalties
    • Guaranteed benefit riders
    • Annuitization status
    • Required minimum distributions
    • Investment performance

    Call the annuity number shown on the contract before submitting a request. Ask for a dated calculation of the amount expected after all deductions and adjustments.

    Variable annuities and their investment options are not FDIC insured, are not bank deposits, and may lose value.

    Lincoln Benefit Life Long-Term Care Claims

    Call 1-888-503-8110 before submitting a LifeCare or long-term care claim.

    Ask the administrator to provide:

    • The current claim form
    • The policy’s covered services
    • Benefit triggers
    • Elimination-period requirements
    • Licensed-care-provider requirements
    • Plan-of-care documentation
    • Invoice and proof-of-service requirements
    • Claim-review and appeal procedures

    Do not send medical records through the general website contact form. Use the secure upload, fax, or mailing method provided by the long-term care administrator.

    Lincoln Benefit Life Financial Strength Ratings

    As of the most recent rating actions reviewed for this update:

    • AM Best: B++ Financial Strength Rating, described as Good, with a stable outlook
    • KBRA: BBB+ Insurance Financial Strength Rating with a negative outlook

    Insurance-company ratings are independent opinions concerning financial strength and claims-paying ability. They are not guarantees, investment recommendations, government insurance, or predictions of how an individual claim or policy dispute will be resolved.

    Ratings can change. Verify the latest rating directly with the rating agency before relying on it.

    How to File a Lincoln Benefit Life Complaint

    1. Call the service center responsible for the policy.
    2. Explain the issue and requested resolution.
    3. Ask for a case or reference number.
    4. Request supervisory or complaint-department review.
    5. Submit the complaint in writing.
    6. Include copies of supporting records with unnecessary private information removed.
    7. Request a written final response.
    8. Contact the applicable state insurance department if the matter remains unresolved.

    Useful records may include:

    • Policy or contract pages
    • Premium notices
    • Payment confirmations
    • Cleared checks
    • Grace-period or lapse notices
    • Claim correspondence
    • Beneficiary or ownership forms
    • Surrender or loan calculations
    • Call dates and representative names
    • Prior complaint numbers

    State Insurance Department Complaints

    Insurance is primarily regulated by the state in which the policyholder lives or the policy was issued. Use the National Association of Insurance Commissioners directory to locate the appropriate state insurance department.

    Find a State Insurance Department

    Lincoln Benefit Life is domiciled in Nebraska. Nebraska’s Insurance Complaint Division can be reached at:

    A regulator can review whether the insurer followed applicable insurance laws and policy procedures, but it may not decide every disputed factual issue, award damages, provide legal representation, or override a court.

    Lincoln Benefit Life Scam and Privacy Warnings

    Be cautious when someone claiming to represent Lincoln Benefit Life:

    • Requests a password or verification code
    • Demands payment through gift cards or cryptocurrency
    • Requests remote access to a computer or phone
    • Threatens immediate policy cancellation without written notice
    • Provides payment instructions that differ from current policy correspondence
    • Promises a guaranteed surrender, loan, or claim amount without reviewing the policy
    • Offers a new Lincoln Benefit Life policy even though the company does not currently issue new policies

    End the contact and call the verified product-specific number. Independently confirm any changed bank account, mailing address, wire instruction, or servicing company.

    Lincoln Benefit Life Corporate Office, Ownership, and Leadership

    • Legal Company: Lincoln Benefit Life Company
    • NAIC Company Code: 65595
    • Parent Organization: Kuvare US Holdings, Inc.
    • President: Carlos Sierra
    • Kuvare Chief Executive Officer: Dhiren Jhaveri
    • Principal Executive Office: 701 O Street, Suite 500, Lincoln, NE 68508
    • Corporate Phone: 1-888-674-3667

    The corporate office is not a walk-in claim center, premium-payment counter, policy-loan department, surrender office, or long-term care claims facility. Use the product-specific service center and mailing address.

    Related Life Insurance Customer Service Pages

    These are separate insurance companies. Use the legal insurer name printed on the policy rather than assuming that similarly named companies or servicing organizations share customer-service systems.

    Lincoln Benefit Life Customer Service FAQs

    What is Lincoln Benefit Life’s customer-service phone number?

    There is no single number for every policy. Call 1-844-768-6777 for most fixed life policies and life claims, 1-844-768-6780 for variable life, or 1-800-643-8190 for fixed annuities and GenBuilder.

    Is 1-877-275-5462 a Lincoln Benefit Life number?

    No. That number belongs to Lincoln Financial Group, which is separate from Lincoln Benefit Life Company.

    What are Lincoln Benefit Life customer-service hours?

    Fixed and variable life service centers are currently available Monday through Friday from 8:00 a.m. to 5:00 p.m. Central Time. The annuity and GenBuilder service center is available Monday through Friday from 7:30 a.m. to 5:00 p.m. Central Time.

    Does Lincoln Benefit Life sell new policies?

    No. Lincoln Benefit Life currently services existing contracts but does not issue new policies.

    Who owns Lincoln Benefit Life?

    Lincoln Benefit Life is part of Kuvare and is ultimately owned through Kuvare US Holdings, Inc.

    Who is the President of Lincoln Benefit Life?

    Carlos Sierra is President of Lincoln Benefit Life and Chief Operating Officer of Kuvare.

    Where is Lincoln Benefit Life headquartered?

    Current regulatory filings identify its principal executive office as 701 O Street, Suite 500, Lincoln, Nebraska 68508.

    How do I file a Lincoln Benefit Life claim?

    Call 1-844-768-6777 for a life-insurance claim and request the current claim packet and document checklist.

    Why did Everlake answer my Lincoln Benefit Life call?

    Everlake administers, reinsures, or underwrites portions of certain legacy Lincoln Benefit Life business. Lincoln Benefit Life may remain the issuer even when another company performs administration.

    How do I stop a Lincoln Benefit Life policy from lapsing?

    Contact the correct service center immediately and request the current policy status, grace-period deadline, required payment, and written instructions. Do not assume coverage remains active without confirmation.

    How do I reinstate a lapsed policy?

    Request the current reinstatement requirements. Depending on the policy, Lincoln Benefit Life may require payment, forms, updated information, or evidence of insurability. Reinstatement is not guaranteed until approved.

    How do I change a beneficiary?

    Request the current beneficiary-change form from the correct service center. Submit all required signatures and obtain written confirmation that the change was accepted.

    How do I request a policy loan or surrender?

    Contact the policy service center and request a current written calculation showing available values, charges, loan interest, tax withholding, and effects on coverage.

    How do I complain about Lincoln Benefit Life?

    Submit the issue to Lincoln Benefit Life and request a written response. If it remains unresolved, contact the insurance department in the state where you live or where the policy was issued.

    Lincoln Benefit Life Customer Service Reviews and Complaints

    The review section below allows policyholders, beneficiaries, claimants, trustees, and representatives to share firsthand experiences involving Lincoln Benefit Life premiums, automatic drafts, policy lapses, reinstatement, claims, beneficiary changes, loans, surrenders, annuities, long-term care, online access, or complaint handling.

    No Lincoln Benefit Life reviews have currently been submitted on this page. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.

    Clearly identify whether the experience involved Lincoln Benefit Life, Kuvare, Alliance-One, Zinnia, Everlake, Prudential, LifeCare Assurance, a financial professional, bank, payment processor, reinsurer, or insurance regulator.

    Share Your Lincoln Benefit Life Experience

    Describe the policy type, approximate date, service center contacted, problem encountered, processing time, response received, and final outcome.

    Do not post a complete policy or contract number, Social Security number, date of birth, bank or card information, password, verification code, beneficiary information, medical records, death certificate, claim number, tax form, trust document, surrender statement, signature, home address, or private telephone number.

    Page Update Note

    This Lincoln Benefit Life customer-service page was updated on July 28, 2026, to remove a Lincoln Financial Group phone number, add product-specific policy and claims contacts, verify current hours, update the principal executive-office address and leadership, explain Kuvare ownership, identify third-party administrators, clarify that the company no longer issues new policies, add payment, claim, lapse, reinstatement, loan, surrender, annuity, long-term care, rating, privacy, and regulator guidance, remove unsupported review themes, and accurately describe the live CustomerServiceNumbers.com rating and review count.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Lincoln Benefit Life Company, Kuvare, Lincoln Financial Group, Alliance-One Services, Zinnia, Everlake, Prudential, LifeCare Assurance Company, a financial professional, insurance regulator, payment processor, reinsurer, bank, or government agency.

    This page is provided for informational and customer-review purposes. Phone numbers, hours, addresses, administrators, executives, financial-strength ratings, claim requirements, policy values, premiums, payment instructions, tax rules, and complaint procedures can change. Verify important information through current Lincoln Benefit Life correspondence, policy documents, official service centers, and applicable regulators.

    CustomerServiceNumbers.com cannot access a policy, accept a premium, prevent a lapse, reinstate coverage, change a beneficiary, approve a claim, issue a loan, process a surrender, determine tax consequences, provide legal or financial advice, or decide a regulatory complaint. Contact the responsible insurer, administrator, financial professional, tax adviser, attorney, insurance department, or emergency service directly.

  • Fred Loya Customer Service – Claims & Complaints

    Fred Loya Insurance customers may need assistance with a policy payment, premium increase, coverage change, cancellation, proof of insurance, SR-22, roadside request, accident claim, repair estimate, total-loss offer, rental vehicle, or unresolved insurance complaint.

    The correct support route depends on whether the issue involves an active insurance policy, a new quote, roadside assistance, a claim filed by a policyholder, or a claim made against someone insured by Fred Loya.

    Fred Loya Insurance operates as part of Loya Insurance Group. Its claims department also handles claims involving affiliated insurers including Loya Insurance Company and Young America Insurance.

    Below are Fred Loya’s current customer-service contacts, claims procedures, payment and cancellation guidance, complaint escalation options, and related consumer resources.

    Fred Loya Insurance contact information reviewed and updated in June 2026.

    Fred Loya Customer Service Help by Issue

    • General policy question: Call Fred Loya Customer Service at 1-800-444-4040 or contact a local office.
    • New auto insurance quote: Call 1-800-444-4040 or use the online quote system.
    • Make a payment: Use Fred Loya’s secure online payment page or contact Customer Service.
    • Payment not posted: Keep the confirmation number, bank record, payment date and policy number and call Customer Service.
    • Premium increased: Ask for an explanation of the rating factors, coverage changes, discounts, driving record and renewal terms.
    • Change an address, vehicle or driver: Call Customer Service. Some changes may require a signature or local-office visit.
    • Cancel a Fred Loya policy: Fred Loya requires a written cancellation request, which may be completed through a local branch.
    • Need proof of insurance: Sign in to the account, contact Customer Service or visit a local Fred Loya office.
    • Need an SR-22: Contact a local agent or Customer Service and confirm the state filing requirements and cost.
    • Report an accident claim: Call the Claims Department at 1-800-880-0472 as soon as possible.
    • Claim against a Fred Loya policyholder: Third-party claimants also use 1-800-880-0472.
    • Check a claim’s status: Contact the Claims Department or the assigned adjuster using the claim number.
    • Vehicle cannot be driven: Tell the claims representative where it was towed and take reasonable steps to avoid unnecessary storage charges.
    • Need an estimate: Ask the adjuster about a drive-in estimate, Direct Repair Facility or inspection by an appraiser.
    • Disagree with a repair estimate: Ask the repair shop to document accident-related supplemental damage and contact the assigned adjuster.
    • Total-loss dispute: Request the valuation report, comparable vehicles, mileage and condition adjustments used to determine actual cash value.
    • Rental vehicle question: Review the policy’s rental-reimbursement coverage and whether liability coverage transfers to a temporary replacement vehicle.
    • Roadside assistance: Call 1-855-548-5626 and confirm that the service is included in the policy.
    • Received a lawsuit or legal papers: Notify Fred Loya immediately and provide the documents according to the company’s instructions.
    • Suspected insurance fraud or impersonation: Contact Fred Loya through its official website or telephone number rather than using an unexpected message.
    • Unresolved complaint: Request supervisor review and consider filing a complaint with the insurance department in the state where the policy or claim is located.

    How To Contact Fred Loya Insurance

    Important: Fred Loya’s current public website uses 1-800-444-4040 as its primary Quotes and Customer Service number. The older 1-800-554-0595 number may still appear on certain policy documents, notices or mobile-alert materials. Use the number shown on the current policy when a state-specific notice provides different instructions.

    Fred Loya does not currently publish general Customer Service hours on its main contact page. Local office hours vary by location, so use the official office locator before visiting.

    What To Do After an Accident

    Protect personal safety first. Call 911 when anyone is injured, traffic is blocked, a vehicle is unsafe, or the law requires an accident report.

    At the Accident Scene

    • Move to a safe location when it is legal and safe to do so
    • Call police or emergency services when appropriate
    • Exchange driver and insurance information
    • Record vehicle license plates
    • Photograph the vehicles, damage, road and traffic controls
    • Record witness contact information
    • Obtain the police or incident number
    • Do not admit fault or agree to a private settlement at the scene
    • Find out where a towed vehicle is being taken

    After Leaving the Scene

    1. Report the accident to Fred Loya at 1-800-880-0472.
    2. Provide the policy information and accident details.
    3. Ask for the claim number.
    4. Record the assigned adjuster’s name and contact information.
    5. Preserve photographs, police information and repair records.
    6. Take reasonable steps to protect the damaged vehicle from additional loss.
    7. Do not authorize major repairs until the claims process and inspection requirements are understood.

    How To File a Fred Loya Claim

    Fred Loya accepts claims from its own policyholders and from people making a claim against a Fred Loya, Loya Insurance Company or Young America Insurance policyholder.

    Call 1-800-880-0472 and have the following information available:

    • The policyholder’s name
    • The Fred Loya policy number, when available
    • The date, time and location of the accident
    • The names and contact details of drivers and passengers
    • Vehicle years, makes, models and license plates
    • Insurance information for every driver
    • A description of what occurred
    • Police-report or incident information
    • Witness contact information
    • Photographs or video
    • The vehicle’s current location
    • Information about injuries or property damage

    Report the claim as soon as reasonably possible. Delaying the report can make it harder to inspect damage, obtain witness statements or confirm other accident details.

    Fred Loya Claim Process

    Fred Loya describes the general claims process as:

    1. Coverage review: The adjuster reviews the policy and determines which coverages may apply.
    2. Accident investigation: The claims department contacts the involved parties and requests their statements.
    3. Damage estimate: Fred Loya obtains photographs, an inspection or another estimate of the damage.
    4. Additional fact gathering: The adjuster may review police reports, witnesses, scene information and applicable traffic laws.
    5. Claim decision: Fred Loya accepts, partially accepts, settles or denies the claim based on its investigation and coverage determination.

    Fred Loya states that a liability adjuster is generally assigned and contacts the involved parties within approximately 24 hours of the loss report. Actual timing can vary based on weekends, claim volume, catastrophe conditions and the information available.

    How To Check a Fred Loya Claim

    Call the Claims Department at 1-800-880-0472 or contact the assigned adjuster directly.

    Have This Information Ready

    • The claim number
    • The policyholder’s name
    • The accident date
    • The affected vehicle
    • The adjuster’s name
    • The specific question or missing action

    Questions To Ask

    • Has coverage been confirmed?
    • Has liability been determined?
    • Which documents are still missing?
    • Has the vehicle inspection been scheduled?
    • Has an estimate been completed?
    • Was payment issued?
    • Is the check payable to a lienholder or repair shop?
    • What is the next expected action?
    • When should the customer follow up again?

    Record each contact date, the representative’s name and the explanation provided.

    Fred Loya Claim Estimates and Repairs

    Fred Loya describes several possible appraisal methods, including a drive-in estimate, inspection at a Direct Repair Facility or inspection by a staff appraiser.

    If the damaged vehicle cannot be driven, Fred Loya states that an appraiser generally attempts to make contact within approximately 72 hours of the loss report. This is not a guarantee that the complete claim or repair authorization will be finished within 72 hours.

    Choosing a Repair Shop

    Fred Loya states that vehicle owners may select a repair shop of their choice. A Direct Repair Facility may also be available.

    Before authorizing work:

    • Confirm that the adjuster has inspected the vehicle
    • Obtain the Fred Loya estimate
    • Ask the shop whether it accepts the estimate
    • Ask how supplements will be handled
    • Confirm the deductible
    • Ask whether any repairs or parts will not be covered
    • Keep every estimate and authorization

    Supplemental Damage

    If a repair shop discovers additional accident-related damage after repairs begin, the shop should document it and request a supplemental review from Fred Loya.

    Do not assume that Fred Loya will automatically pay every additional charge. The adjuster or appraiser generally must review and approve accident-related supplemental damage.

    Fred Loya Total-Loss Claims

    A vehicle may be declared a total loss when the repair cost approaches or exceeds its actual cash value or when it cannot be safely restored to its pre-loss condition.

    Fred Loya states that actual cash value may consider:

    • The vehicle’s year, make, model and trim
    • Mileage
    • Pre-accident condition
    • Options and equipment
    • Comparable vehicles in the local market

    If You Disagree With the Valuation

    1. Request the complete valuation report.
    2. Check the vehicle trim, mileage, options and condition.
    3. Review every comparable vehicle.
    4. Identify incorrect deductions or missing equipment.
    5. Gather listings for comparable local vehicles.
    6. Provide receipts for recent major improvements when relevant.
    7. Submit the disagreement in writing.
    8. Ask for the final valuation decision and policy basis.

    The vehicle’s actual cash value can be lower than the remaining loan or lease balance. Gap coverage, when purchased separately, may address part of that difference under its own terms.

    Towed Vehicles and Storage Charges

    Fred Loya states that the vehicle owner remains responsible for locating a towed vehicle and taking reasonable steps to prevent continuing storage charges.

    After a Vehicle Is Towed

    • Confirm the towing company and storage location
    • Ask for the daily storage rate
    • Ask what documents are needed to release the vehicle
    • Give the location to the Fred Loya adjuster
    • Ask when inspection will occur
    • Ask whether the vehicle should be moved
    • Keep towing and storage receipts

    Do not assume the insurer will pay unlimited storage charges. Failure to act after being told to move the vehicle may reduce the amount reimbursed.

    Fred Loya Rental Vehicle Questions

    Rental-car coverage depends on the policy and the circumstances of the claim.

    Possible issues include:

    • Whether rental reimbursement was purchased
    • The daily and total rental limits
    • When rental coverage begins
    • When rental coverage ends
    • Whether liability coverage transfers to a temporary replacement vehicle
    • Whether a third-party claimant’s rental is considered reasonable and necessary

    Fred Loya’s public FAQ states that the liability portion of a policy may transfer to a rental vehicle when it is a temporary replacement for the insured vehicle. This does not mean that every type of physical-damage coverage or rental expense automatically applies.

    Confirm coverage before renting a vehicle whenever circumstances permit.

    Injury Claims and Legal Papers

    Report any injury claim promptly and preserve medical, employment and expense records.

    If a Fred Loya policyholder receives a lawsuit, summons, demand letter or other legal document related to an accident, the company instructs the policyholder to notify it immediately.

    Do Not:

    • Ignore a court deadline
    • Assume the other party already sent the papers to Fred Loya
    • Admit liability in writing without guidance
    • Sign a release without understanding its effect
    • Post detailed accident or injury information publicly

    CustomerServiceNumbers.com does not provide legal advice. Consider consulting a qualified attorney when a lawsuit, serious injury or important deadline is involved.

    Fred Loya Roadside Assistance

    Before requesting service, confirm whether roadside assistance is included in the policy and what limits or fees apply.

    Information To Have Ready

    • The policy number
    • The driver’s name
    • The vehicle description
    • The exact location
    • A safe callback number
    • The type of service needed
    • The preferred destination when towing is required

    Call 911 first when the vehicle creates an immediate traffic danger, someone is injured, or police, fire or emergency medical assistance is required.

    How To Pay a Fred Loya Insurance Bill

    Fred Loya provides an online payment form and accepts payments through local offices and other approved methods associated with the policy.

    Fred Loya states that online payments are due by 12:00 a.m. Mountain Time on the payment due date.

    Before Submitting a Payment

    • Confirm the policy number
    • Confirm the policyholder name
    • Review the amount due
    • Check the due date and time zone
    • Confirm the payment method
    • Save the confirmation number
    • Check the policy status afterward

    Fred Loya Payment Not Posted

    If a payment is missing:

    • Check the bank or card account
    • Locate the payment confirmation
    • Confirm the policy number used
    • Check whether the payment was returned or declined
    • Review the online account
    • Contact Customer Service promptly

    Ask whether the policy remains active while the payment is researched. Do not assume that a bank withdrawal alone proves the policy is active.

    Why Did My Fred Loya Premium Increase?

    Auto insurance premiums can change because of:

    • Claims history
    • Driving violations
    • Vehicle changes
    • Driver changes
    • Address or garaging location
    • Coverage limits
    • Deductibles
    • Discount changes
    • State-approved rate changes
    • Credit-based insurance information where permitted
    • Policy lapses or reinstatement

    Questions To Ask

    • Which rating factor changed?
    • Did a discount expire or disappear?
    • Did the vehicle, driver or address information change?
    • Did Fred Loya apply a statewide rate revision?
    • Can changing coverage or deductibles reduce the premium?
    • Can the explanation be provided in writing?

    Do not reduce legally required or financially important coverage without understanding the consequences.

    Changing a Fred Loya Policy

    Fred Loya states that policy changes cannot currently be completed entirely through its public website.

    Call 1-800-444-4040 or visit a local office to:

    • Add or remove a vehicle
    • Add or remove a driver
    • Change an address
    • Update a telephone number
    • Change coverage limits
    • Change a deductible
    • Add or remove optional coverage
    • Update lienholder information

    Some changes may require a written signature or office visit.

    After Changing a Policy

    • Request updated declarations
    • Confirm the effective date
    • Review the new premium
    • Check every driver and vehicle
    • Confirm the lienholder
    • Save the change confirmation

    How To Cancel Fred Loya Insurance

    Fred Loya states that cancellation requests require a written request that may be completed at a local branch.

    Before Canceling

    • Arrange replacement insurance first when the vehicle will remain registered or driven
    • Confirm the new policy’s effective date
    • Ask Fred Loya about any cancellation fee
    • Ask whether unused premium will be refunded
    • Check whether automatic payments must be stopped separately
    • Request the exact cancellation date

    At the Local Office

    • Bring photo identification
    • Bring the policy number
    • Complete the written cancellation request
    • Request a dated copy
    • Ask when any refund will be issued
    • Confirm that future billing is stopped

    Do not simply stop making payments. A lapse or insurer-initiated cancellation can create registration, lender, driving and future-insurance problems.

    Proof of Insurance and SR-22 Assistance

    Contact Fred Loya when proof of insurance is missing, contains incorrect information or must be provided to a lender, vehicle-registration agency or law-enforcement authority.

    An SR-22 is a certificate filed with the state to confirm that a driver maintains the required liability insurance. It is not a separate insurance policy.

    Before Requesting an SR-22

    • Confirm which state requires it
    • Confirm the driver’s license information
    • Ask about the filing fee
    • Ask how long the filing must remain active
    • Confirm the required coverage limits
    • Avoid a lapse during the required period

    Fred Loya Account and Login Problems

    Use Fred Loya’s official account login rather than a link contained in an unexpected email or text message.

    For login or account problems:

    • Confirm the policy information
    • Use the official password-recovery process
    • Check the registered email address
    • Record the exact error message
    • Contact Customer Service if recovery fails

    Do not provide an account password, complete payment-card number or one-time security code to an unexpected caller.

    Fred Loya Insurance Scam and Fraud Warnings

    Scammers may impersonate an insurance agent, claims adjuster, roadside representative, repair shop or payment department.

    Warning Signs

    • Demand for gift cards, cryptocurrency or wire transfer
    • Request to pay an individual rather than the insurer
    • Request for a password or verification code
    • Threat of immediate cancellation without account verification
    • Promise of guaranteed claim payment for an upfront fee
    • Request to sign a blank claim or repair document
    • Unexpected link to a payment website

    How To Verify the Request

    1. End the suspicious call or message.
    2. Open Fred Loya’s official website directly.
    3. Call 1-800-444-4040 for policy questions.
    4. Call 1-800-880-0472 for claim questions.
    5. Contact the assigned adjuster through previously verified information.
    6. Notify the financial institution immediately if money was sent.

    How To Escalate an Unresolved Fred Loya Complaint

    1. Contact the correct department. Use Customer Service for policy and billing matters and Claims for accident-related matters.
    2. Request a reference number. Record the representative’s name, contact date and explanation.
    3. State the requested resolution. Ask for a payment correction, policy correction, claim decision, estimate review, valuation review or written explanation.
    4. Keep supporting documents. Save declarations, bills, receipts, photographs, estimates, police reports, letters and claim communications.
    5. Request supervisor review. Explain what remains unresolved and what previous representatives stated.
    6. Submit the complaint in writing. Use customerservice@fredloya.com or the appropriate claims correspondence address.
    7. Request the final decision in writing. Ask which policy provision, valuation, rate filing or claim record supports the decision.
    8. Contact the state insurance department. Insurance complaints are generally handled by the department of insurance in the state connected to the policy or claim.
    9. Consider qualified legal advice. This may be appropriate when the dispute involves serious injuries, litigation, a substantial loss or an important deadline.

    State Insurance Department Complaints

    State insurance departments accept complaints involving matters such as:

    • Claim delays
    • Claim denials
    • Unsatisfactory settlements
    • Policy cancellation or nonrenewal
    • Billing and premium disputes
    • Agent conduct
    • Failure to provide required documents

    Use the National Association of Insurance Commissioners directory to locate the appropriate state insurance department:

    Contact Fred Loya first and keep its final response, claim decision, policy, estimates and supporting records for the state complaint.

    Fred Loya Customer Reviews and Complaint Sentiment

    At the time this page was updated, CustomerServiceNumbers.com did not have any published Fred Loya Insurance reviews and could not calculate meaningful customer sentiment.

    The previous page described positive and negative customer trends that were not based on reviews submitted directly to CustomerServiceNumbers.com. Those unsupported statements have been removed.

    As customers submit reviews, this section may be updated with recurring topics involving:

    • Policy prices and premium changes
    • Payments and reinstatement
    • Local office service
    • Policy changes and cancellation
    • Roadside assistance
    • Claim reporting and adjuster communication
    • Repair estimates and supplements
    • Total-loss valuations
    • Rental vehicles and towing
    • How effectively complaints were resolved

    Future sentiment summaries will be based on actual CustomerServiceNumbers.com reviews rather than generalized assumptions about Fred Loya Insurance or its policyholders.

    What To Include in Your Fred Loya Review

    • The state and general service area
    • Whether the issue involved a policy, payment, roadside request or claim
    • The approximate dates involved
    • The department or local office contacted
    • Whether Fred Loya provided a case or claim number
    • How long it took to receive a response
    • Whether a payment, repair or written decision was provided
    • Whether the issue was resolved

    Do not publish a complete policy number, claim number, driver’s-license number, vehicle identification number, payment information, medical records, exact home address or employee personal information.

    Fred Loya Frequently Asked Questions

    What is the Fred Loya customer-service number?

    Fred Loya Quotes and Customer Service can be reached at 1-800-444-4040.

    What is the Fred Loya claims number?

    File a new claim or request claim assistance by calling 1-800-880-0472.

    What are Fred Loya’s claims hours?

    Fred Loya currently lists claims hours as Monday through Friday from 8:00 a.m. to 7:00 p.m. Mountain Time and Saturday from 8:00 a.m. to 4:00 p.m. Mountain Time.

    What is the Fred Loya roadside-assistance number?

    Call Fred Loya Roadside Assistance at 1-855-548-5626.

    Can I file a claim against a Fred Loya driver?

    Yes. Call 1-800-880-0472 to report a claim against someone insured by Fred Loya or another Loya Insurance Group company.

    How do I check a Fred Loya claim?

    Call the Claims Department or contact the assigned adjuster using the claim number.

    Can I choose my own repair shop?

    Fred Loya states that vehicle owners may select their own repair shop. Do not begin repairs before understanding the inspection, authorization and supplemental-estimate process.

    What should I do if my car is in a storage lot?

    Tell the adjuster immediately, ask when it will be inspected and take reasonable steps to prevent unnecessary continuing storage charges.

    How does Fred Loya determine a total loss?

    The company compares repairability and repair cost with the vehicle’s actual cash value. The valuation may consider condition, mileage, options and comparable local vehicles.

    How do I pay Fred Loya Insurance online?

    Use Fred Loya’s secure online payment form. Save the payment confirmation and verify the policy status afterward.

    Can I change my Fred Loya policy online?

    Fred Loya states that policy changes cannot currently be completed entirely through the public website. Call 1-800-444-4040 or visit a local office.

    How do I cancel Fred Loya Insurance?

    Fred Loya requires a written cancellation request that may be completed at a local branch. Request a dated copy and confirm the cancellation date, refund and future billing status.

    Can I just stop paying to cancel the policy?

    No. Stopping payment may lead to a lapse or insurer-initiated cancellation. Submit the required written cancellation request and obtain confirmation.

    Does Fred Loya offer SR-22 filings?

    Contact a Fred Loya agent or Customer Service to confirm availability, filing cost and state-specific requirements.

    How do I complain about Fred Loya Insurance?

    Contact the appropriate Fred Loya department, request supervisor review and obtain the final decision in writing. If the issue remains unresolved, contact the insurance department in the state connected to the policy or claim.

    What companies does the Fred Loya claims department handle?

    Fred Loya states that its claims department handles claims involving Fred Loya Insurance, Loya Insurance Company and Young America Insurance.

    Where is Fred Loya Insurance headquartered?

    Fred Loya Insurance is headquartered at 1800 Lee Trevino Drive, Suite 201, El Paso, Texas 79936.

    Related Auto Insurance Customer Service Pages

    Official Fred Loya and Insurance Resources

    Related Consumer Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate support information and share customer-service experiences since 2004. We independently organize company contacts, common policy and claim problems, complaint information and practical resolution steps.

    Our goal is not simply to repeat an insurance telephone number. We help consumers determine whether to contact Fred Loya Customer Service, Claims, Roadside Assistance, a local office, an assigned adjuster or a state insurance department.

    Reviews may be moderated for spam, profanity, policy and claim numbers, payment information, medical information, home addresses and personally identifiable information while preserving the reviewer’s original meaning.

    Share Your Fred Loya Insurance Experience

    Have you contacted Fred Loya about a premium, payment, policy change, cancellation, roadside request, accident claim, repair estimate, total-loss valuation, rental vehicle or unresolved complaint?

    Leave a rating and review below. Include the general state or service area, type of issue, department contacted, whether Fred Loya provided a claim or reference number, how long it took to receive assistance and whether the issue was resolved.

    Your experience may help another consumer determine whether to contact Customer Service, Claims, Roadside Assistance, a local office, an assigned adjuster or a state insurance regulator.

    Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Fred Loya Insurance, Loya Insurance Company, Young America Insurance, Loya Insurance Group, any Fred Loya agent, repair shop, roadside provider or state insurance department. Fred Loya does not provide customer support through this website.

    This page provides general consumer information and does not provide legal, insurance, claims, repair, financial, medical or regulatory advice. The insurance policy, declarations page, endorsements, state law, claim records, repair documents and official written decisions control each policyholder’s coverage and claim.

  • Infinity Insurance Customer Service, Claims, Payments and Complaints

    Infinity Insurance customer service can help with auto insurance questions, payments, quotes, policy support, and some Kemper-related Infinity policy issues. Because Infinity Insurance Agency may place coverage through different carriers, claims questions should usually start with the carrier listed on your insurance card or policy documents.

    How to Contact Infinity Insurance Customer Service

    • Infinity Insurance Agency Customer Service: 1-800-690-3818
    • Customer Service Hours: Monday-Friday, 8:00 a.m. to 6:00 p.m. local time; Saturday, 8:30 a.m. to 3:00 p.m. local time
    • Get a Quote: 1-855-478-3705
    • Quote Hours: Monday-Friday, 8:00 a.m. to 10:00 p.m. Central Time; Saturday, 8:00 a.m. to 5:00 p.m. Central Time
    • Payments by Phone: 1-800-690-3818
    • Official Website: InfinityAuto.com
    • Official Contact Page: Contact Infinity Insurance Agency
    • Postal Address Listed by Infinity: 900 East Laurel Ave, Suite 100, McAllen, TX 78501

    Infinity Insurance Claims Phone Number

    Infinity Insurance Agency states that claims are handled by the insurance carrier that provides your coverage. Before filing a claim, check your insurance card, declarations page, policy documents, or app to confirm the carrier name and policy number.

    Choose the Correct Infinity Support Route

    For Policy Questions

    Call Infinity Insurance Agency at 1-800-690-3818 for general policy help, customer service, payment questions, and help understanding where to go next.

    For New Quotes

    Call 1-855-478-3705 or use the official InfinityAuto.com quote page. Infinity Insurance Agency may help compare auto insurance options depending on your state and coverage needs.

    For Payments

    Call 1-800-690-3818 for Infinity Insurance Agency payment help. If your policy is issued by Kemper or another carrier, confirm whether the payment must be made directly through that carrier.

    For Claims

    Use the carrier name on your policy or insurance card. If the policy is a Kemper Auto policy, Kemper lists 1-800-353-6737 for auto claims.

    For Corporate Matters

    Infinity is associated with Kemper. Kemper Corporation lists its corporate headquarters as 200 East Randolph Street, Suite 3300, Chicago, IL 60601. Corporate offices are not usually the fastest route for policy, billing, or active claim questions.

    What to Have Ready Before Contacting Infinity Insurance

    • Your policy number or quote number
    • The carrier name shown on your insurance card
    • Your name, phone number, email address, and mailing address
    • Vehicle information, including year, make, model, and VIN when needed
    • Payment amount, due date, confirmation number, or billing notice
    • Claim number, adjuster name, accident date, and loss location for claims
    • Photos, police report number, repair estimate, or tow information if relevant
    • Dates, times, and names of representatives you already contacted

    Common Reasons Customers Contact Infinity Insurance

    • Making an insurance payment
    • Getting a new auto insurance quote
    • Updating a policy, driver, vehicle, address, or coverage
    • Requesting proof of insurance or ID cards
    • Filing or checking an auto insurance claim
    • Finding the correct carrier for a claim
    • Questions about cancellation, renewal, or billing
    • SR-22 or state filing questions
    • Complaints about claims delays, adjuster communication, billing, or policy service

    Infinity Insurance Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently shows zero live reviews for Infinity Insurance. Because there are no live CSN reviews yet, there is not enough page-specific customer feedback to summarize a reliable review trend.

    If you have contacted Infinity Insurance Agency, Kemper Auto, or a carrier connected with your Infinity policy, you can leave a review below. Helpful reviews mention the type of issue, the department contacted, how long the response took, and whether the issue was resolved.

    Privacy Warning for Insurance Reviews

    Do not post private insurance, billing, accident, or claim information in a public review. Avoid sharing your full policy number, claim number, VIN, driver’s license number, Social Security number, bank information, home address, phone number, medical information, photos of private documents, or names of other people involved in an accident.

    For account-specific or claim-specific questions, use Infinity, Kemper, or your insurance carrier’s official phone number, website, app, secure message system, or assigned claims adjuster.

    How to Escalate an Infinity Insurance Complaint

    1. Start with the correct support route: Infinity customer service, Kemper Auto, or the carrier listed on your policy.
    2. Ask for a case number, claim number, payment confirmation number, or written summary.
    3. For claims, contact the assigned adjuster and document every call, voicemail, email, and upload.
    4. If your claim is delayed, ask what document, inspection, estimate, or approval is still needed.
    5. For billing issues, save payment receipts, bank records, cancellation notices, and renewal documents.
    6. If the issue remains unresolved, ask for a supervisor or the company’s formal complaint process.
    7. If you still cannot resolve the issue, contact your state insurance department or insurance regulator.

    Related Customer Service Numbers Pages

    Frequently Asked Questions About Infinity Insurance Customer Service

    What is the Infinity Insurance customer service phone number?

    Infinity Insurance Agency lists customer service at 1-800-690-3818.

    What number do I call to make an Infinity Insurance payment?

    Infinity Insurance Agency lists 1-800-690-3818 for payment help by phone.

    How do I file an Infinity Insurance claim?

    Check your insurance card or policy paperwork to identify your carrier. Infinity Insurance Agency states that claims should be filed with the carrier that provides the coverage. Kemper Auto claims can be reported at 1-800-353-6737.

    Is Infinity Insurance part of Kemper?

    Kemper acquired Infinity Property and Casualty Corporation in 2018. Some legacy Infinity policies and support routes may now be handled through Kemper.

    What is the legacy Infinity / Kemper customer service number?

    Kemper lists legacy Infinity customer service at 1-800-782-1020, option 3.

    Can I leave an Infinity Insurance complaint on this page?

    Yes. You can leave a review below about your customer service, claims, payment, billing, quote, or complaint experience. Do not include private policy, claim, billing, accident, or personal identification information.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and consumer review pages since 2004. This page is designed to help consumers find the correct Infinity Insurance, Kemper, carrier, billing, claims, and complaint support routes in one place.

    Share Your Infinity Insurance Customer Service Experience

    Have you contacted Infinity Insurance, Infinity Insurance Agency, Kemper Auto, or another carrier connected to your Infinity policy? Share your experience below to help other customers understand what worked, what did not, and which support route helped resolve your issue.

    Page Update Note

    This page was updated to clarify Infinity Insurance Agency customer service, payment, quote, claim, and Kemper-related support routes. Contact information can change, so always confirm important policy, billing, or claim details through the official Infinity, Kemper, or carrier website.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Infinity Insurance, Infinity Insurance Agency, Kemper Corporation, Kemper Auto, or any insurance carrier. Contact information is provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences.

  • The General Customer Service: Phone, Claims & Complaints

    The General customers may need help with auto insurance quotes, billing, payment plans, ID cards, policy changes, cancellations, reinstatements, SR-22 filings, claims, repair estimates, rental reimbursement, claim delays, suspected fraud, online account access, app issues or a complaint about customer service.

    The General is an auto insurance brand known for serving drivers who may have trouble finding standard coverage because of prior accidents, violations, lapses in coverage, credit history or other underwriting factors. The General Automobile Insurance Services, Inc. is a licensed insurance agency, and The General brand property and casualty coverages are underwritten by members or affiliates of the Sentry Insurance Group, with state-specific underwriting differences.

    The General customer-service information reviewed and updated in June 2026.

    How To Contact The General Customer Service

    Important: The General uses different phone numbers for customer service, claims, online policy access and fraud reporting. For policy, quote, billing or cancellation questions, call 1-844-328-0306. For claims, call 1-800-280-1466.

    Choose the Correct The General Support Route

    • Quote, new policy or policy question: Call 1-844-328-0306 or use The General website.
    • Billing, payments or payment plan: Use MyPolicy or Express Services, or call customer service.
    • Get ID cards: Use MyPolicy or Express Services.
    • Policy change: Call customer service or use your online account if the change is available there.
    • Cancel policy: Contact customer service and request written confirmation.
    • Reinstatement after missed payment: Call customer service promptly and ask whether reinstatement is available in your state.
    • Report a new claim: Call claims at 1-800-280-1466. New claims can be reported 24/7.
    • Existing claim status: Contact claims during existing-claim hours or email Claims@thegeneral.com.
    • Send claim documents: Email, fax or mail documents to the claims department and include your claim number on every page.
    • Suspected insurance fraud: Call 1-877-736-8798 or email SIUTipLine@sentry.com.
    • Unresolved claim or policy complaint: Ask for a supervisor, document the issue and consider contacting your state insurance department.

    Information To Gather Before Contacting The General

    • Policy number
    • Claim number, if already assigned
    • Name on the policy
    • Vehicle year, make, model and VIN
    • Driver information
    • Current address and phone number on the policy
    • Billing statement or payment confirmation
    • Accident date, time and location
    • Police report number, if available
    • Photos of vehicle damage
    • Repair estimate or shop information
    • Rental car receipts, if applicable
    • Medical bills or injury documentation, if applicable
    • Emails, letters or texts from The General
    • Prior representative names, dates and case notes
    • The specific resolution requested

    Do not publish policy numbers, claim numbers, driver’s license numbers, VINs, payment-card details, home addresses, phone numbers, medical records, accident photos with license plates, police reports or private claim documents in a public review.

    Common Reasons Customers Contact The General

    • Auto insurance quote
    • New policy questions
    • Payment plan questions
    • Missed payment
    • Late fee or reinstatement question
    • Policy cancellation
    • Refund after cancellation
    • Proof of insurance or ID card request
    • SR-22 or state filing question
    • Policy change or vehicle change
    • Coverage-limit question
    • Rate increase or renewal question
    • App or MyPolicy login problem
    • Report a new claim
    • Existing claim status
    • Repair estimate or supplement question
    • Total loss or settlement question
    • Rental reimbursement question
    • Third-party claim question
    • Suspected insurance fraud

    Billing, Payments and Missed Payments

    The General customers can usually manage payments through MyPolicy or Express Services. Payment issues can involve missed payments, pending payments, declined cards, duplicate payments, payment-plan changes, automatic payments, cancellation notices, reinstatement questions or refunds after cancellation.

    Before Calling About Billing

    • Check whether the payment is pending or posted.
    • Confirm the payment method used.
    • Check the due date and grace-period language on the notice.
    • Review whether automatic payments are enabled.
    • Save payment confirmation numbers.
    • Ask whether the policy is active, pending cancellation, canceled or eligible for reinstatement.
    • Ask for written confirmation of any payment arrangement or reinstatement.

    Do not assume a policy remains active after a missed payment. Confirm policy status directly with The General before driving.

    Policy Changes, ID Cards and Proof of Insurance

    Use MyPolicy or Express Services for common account tasks such as paying a bill, getting ID cards or going paperless. For policy changes that affect coverage, premium, drivers or vehicles, contact customer service and ask for written confirmation.

    Common Policy Changes

    • Add or remove a vehicle
    • Add or remove a driver
    • Update address
    • Change coverage limits
    • Change deductible
    • Add lienholder or lender
    • Update garaging address
    • Request SR-22 filing
    • Change payment method
    • Cancel policy

    Policy changes can affect premium, coverage, state filings and claim handling. Keep confirmation emails or updated declarations pages.

    Canceling The General Policy

    Cancellation rules can vary by state, policy status, payment plan, refund amount and whether an SR-22 or lender is involved. Contact The General directly before canceling and make sure replacement insurance is active first if you still own or drive the vehicle.

    Before Canceling

    • Confirm the requested cancellation date.
    • Confirm whether replacement coverage is active.
    • Ask whether a cancellation form or signature is required.
    • Ask whether an SR-22 or state filing will be affected.
    • Ask whether a refund is due.
    • Ask where the refund will be sent.
    • Ask whether any short-rate, installment or unpaid premium amount applies.
    • Request written cancellation confirmation.

    Do not cancel auto insurance before replacement coverage is active unless you no longer own or operate the vehicle and understand your state’s requirements.

    Refund After Cancellation

    Refund questions can arise after a policy is canceled, rewritten, overpaid or changed. Refund timing and method may depend on how the policy was paid, whether there are unpaid balances, whether a payment card is still valid and state-specific rules.

    Before Calling About a Refund

    • Confirm the cancellation date.
    • Check the payment method used.
    • Ask whether a refund was issued.
    • Ask whether the refund went back to the original payment method.
    • Ask whether a paper check is available if the original card is no longer usable.
    • Ask whether any balance, fee or premium adjustment reduced the refund.
    • Request written explanation of the refund calculation.

    If a refund went to a closed card, expired card, prepaid card or gift card, contact both The General and the card issuer. Keep written proof of the cancellation and refund request.

    SR-22 and State Filing Help

    The General commonly serves drivers who may need SR-22 or other state filing support. SR-22 rules vary by state and may involve license reinstatement, proof of financial responsibility, DUI, uninsured-driving violations, suspended licenses or court/DMV requirements.

    Before Calling About SR-22

    • Confirm the state requiring the filing.
    • Confirm whether the filing is SR-22, FR-44 or another state-specific form.
    • Have the driver’s license number available privately.
    • Ask whether The General can file electronically in your state.
    • Ask when the filing will be sent.
    • Ask how you can confirm the DMV received it.
    • Ask what happens if the policy cancels or lapses.

    A lapse or cancellation can trigger a notice to the state and may affect license status. Confirm requirements with your state DMV or licensing agency.

    How To File a Claim With The General

    To report a claim, call The General claims department at 1-800-280-1466 or use the official claims page. New claims can be reported 24 hours a day, 7 days a week.

    Basic Claim Steps

    1. Make sure everyone is safe and call emergency services if needed.
    2. Exchange driver, vehicle and insurance information.
    3. Take photos of the vehicles, damage, license plates, location and road conditions.
    4. Get a police report number if a report is filed.
    5. Report the claim to The General.
    6. Write down the claim number.
    7. Ask who the assigned adjuster is and how to contact them.
    8. Send requested documents by email, fax or mail.
    9. Include the claim number on all documents.
    10. Keep a timeline of every call, email, estimate and payment.

    The General states that claim documents can be emailed to Claims@thegeneral.com, faxed to 1-833-464-9908 or mailed to P.O. Box 8001, Stevens Point, WI 54481-9820.

    Existing Claim Status, Adjuster Delays or Settlement Questions

    Existing claim issues can involve adjuster contact, repair estimates, supplements, rental car coverage, total-loss valuation, lienholder paperwork, injury documentation, liability investigation, subrogation, deductible questions or settlement timing.

    Before Escalating a Claim

    • Call the claims department during existing-claim hours.
    • Ask for the assigned adjuster’s name and contact information.
    • Ask what documents are missing.
    • Ask what decision is pending.
    • Ask for the next expected action date.
    • Send documents in writing and keep proof of delivery.
    • Ask for a supervisor or claim manager if there is no progress.
    • Keep notes of every call and promise.

    Claims may take longer when there are injuries, disputed liability, missing police reports, multiple vehicles, coverage questions, total-loss issues, repair supplements or difficulty reaching another party.

    Third-Party Claims

    If you are not insured by The General but were involved in an accident with someone who may be insured by The General, you may be able to file a third-party claim through The General’s claims page or by calling claims.

    Information To Have Ready

    • Date and location of the accident
    • Name of The General policyholder, if known
    • Policy number, if available
    • Police report number
    • Your vehicle information
    • Your insurance information
    • Photos of damage
    • Repair estimate
    • Witness information, if available

    Third-party claims can involve liability investigation. The General may need to speak with its insured before making a coverage or liability decision.

    Repair Estimates, Supplements and Total Loss

    Claim disputes often involve repair-shop estimates, supplemental damage, total-loss value, storage charges, rental car coverage or payment timing.

    Helpful Steps

    • Ask whether you may choose your own repair shop.
    • Ask how supplements are submitted.
    • Ask whether photos or inspections are required.
    • Ask how deductible applies.
    • Ask how rental coverage works under your policy.
    • Ask for written explanation of any total-loss valuation.
    • Review title, lienholder and payoff requirements for total-loss claims.

    Coverage depends on the policy, endorsements, state law and claim facts. Review your declarations page and policy language.

    Fraud Reporting

    Suspected insurance fraud can include staged accidents, false injury claims, false repair bills, fake policy documents, identity theft, misrepresented driver information, false garaging address, inflated damage or suspicious claim activity.

    Before Reporting Fraud

    • Write down what happened.
    • Include dates, names, locations and claim numbers if known.
    • Provide photos, documents or messages if available.
    • Do not make accusations publicly without facts.
    • Do not interfere with an investigation.
    • Call law enforcement for emergencies, threats or criminal activity in progress.

    Fake The General Calls, Texts and Payment Scams

    Insurance customers may be targeted by fake customer-service numbers, fake payment links, fake cancellation notices, fake claim-settlement messages, fake agents or refund scams.

    Warning Signs

    • The caller asks for your online account password.
    • The message asks for a one-time verification code.
    • The payment link does not go to TheGeneral.com.
    • The caller demands gift cards, cryptocurrency or wire transfer.
    • The phone number came from a suspicious ad, text or social media comment.
    • The person claims your policy will cancel immediately unless you pay through an unusual method.
    • The caller refuses to provide written confirmation.
    • The message asks for a full Social Security number or driver’s license image through an unsecured link.

    What To Do

    1. Do not click suspicious links.
    2. Do not share passwords or verification codes.
    3. Open TheGeneral.com directly.
    4. Call customer service at 1-844-328-0306.
    5. Check MyPolicy for billing and policy status.
    6. Contact your payment provider if money was sent to a scammer.
    7. Report suspected insurance fraud through the SIU tip line when appropriate.

    How To Escalate a Complaint With The General

    1. Start with the correct department. Use customer service for quotes, billing, policy changes and cancellations. Use claims for accident and claim issues.
    2. Ask for a supervisor or claim manager. Record the date, time, representative name and what was promised.
    3. Put the complaint in writing. Include your policy number, claim number, timeline, documents and the specific resolution requested.
    4. Send documents through a trackable method. If mailing claim documents, use the claims mailing address and keep proof of delivery.
    5. Ask for written confirmation. This is important for cancellations, refunds, reinstatements, coverage decisions, settlement offers and claim denials.
    6. Contact your repair shop, lienholder or rental company when relevant. Some delays involve missing paperwork from third parties.
    7. Contact your state insurance department when appropriate. Use this route for unresolved claim delays, unfair settlement concerns, cancellations, denied claims, refund disputes or policy-handling complaints.

    You can find your state regulator through the NAIC State Insurance Department Directory.

    The General Customer Reviews and Complaint Sentiment

    At the time this page was updated, the CustomerServiceNumbers.com review module displayed a The General rating of 0 out of 5 stars based on zero reviews.

    Because no reviews have been submitted on this CSN page, there is not yet enough CustomerServiceNumbers.com feedback to identify complaint patterns or measure The General’s current customer-service performance for billing, claims, policy changes, cancellations, refunds, SR-22 filings, app access or complaint escalation.

    The previous article included broad statements about affordability, ease of obtaining coverage and customer service. Those topics may be relevant to shoppers, but they were not supported by reviews submitted on this page, so this revision separates practical support topics from CSN review sentiment.

    What To Include in a The General Review

    • Whether the issue involved billing, policy service, cancellation, refund, SR-22, claims, repair estimates, rental coverage, fraud reporting or customer support
    • The support route used
    • Whether a claim number or case number was provided
    • Whether you received a written response
    • Whether the issue affected coverage, claim payment, vehicle repair or policy status
    • How long assistance took
    • Whether the issue was ultimately resolved

    Do not publish policy numbers, claim numbers, driver’s license numbers, VINs, payment-card details, home addresses, phone numbers, medical records, police reports, accident photos with license plates or private claim documents.

    What To Expect When Contacting The General

    • Customer service and claims use different phone numbers.
    • New claims can be reported 24/7.
    • Existing-claim support is limited to weekday business hours.
    • Claims documents should include your claim number.
    • Policy changes may affect premium, coverage or state filings.
    • Missed payments can affect active coverage.
    • Cancellation rules and refunds can vary by state and payment method.
    • SR-22 filings can be affected by policy cancellation or lapse.
    • The General brand coverages are underwritten by Sentry-group companies or state-specific underwriting companies.
    • Unresolved insurance complaints can often be escalated to the state insurance department.

    The General Frequently Asked Questions

    What is The General customer service phone number?

    The General customer service phone number for quotes, policy questions and general support is 1-844-328-0306.

    What is The General claims phone number?

    The General claims phone number is 1-800-280-1466. New claims can be reported 24 hours a day, 7 days a week.

    What are The General customer-service hours?

    The General lists customer-service hours as Monday through Thursday from 7:00 a.m. to 9:00 p.m. Central Time, Friday from 7:00 a.m. to 8:00 p.m. Central Time, and Saturday from 8:00 a.m. to 4:00 p.m. Central Time.

    What are The General existing-claims hours?

    The General lists existing-claims hours as Monday through Friday from 8:00 a.m. to 5:00 p.m. local time.

    Where do I send The General claims documents?

    Claims documents can be emailed to Claims@thegeneral.com, faxed to 1-833-464-9908, or mailed to The General Claims Department, P.O. Box 8001, Stevens Point, WI 54481-9820. Include your claim number on all documents.

    What is The General MyPolicy phone number?

    The General MyPolicy and online account page lists 1-888-333-2331.

    How do I pay my The General bill?

    Use MyPolicy, Express Services, the mobile app or customer service. Keep payment confirmation and check whether the policy is active after payment.

    How do I get proof of insurance or ID cards?

    Use MyPolicy, Express Services or the mobile app to get ID cards. You can also contact customer service if you cannot access your account.

    How do I cancel The General policy?

    Contact customer service, confirm the requested cancellation date, ask whether a signed form is required and request written confirmation. Make sure replacement coverage is active if you still drive or own the vehicle.

    How do I report suspected fraud to The General?

    Call the fraud tip line at 1-877-736-8798 or email SIUTipLine@sentry.com.

    Is The General part of Sentry?

    Yes. The General Automobile Insurance Services, Inc. is a licensed insurance agency and subsidiary of Sentry Insurance Company. The General brand property and casualty coverages are underwritten by a member of the Sentry Insurance Group, with state-specific exceptions.

    Where is The General located?

    The General lists its main mailing address as 26 Century Blvd, South Tower 100, Nashville, Tennessee 37214.

    How do I file a complaint against The General?

    Start with The General customer service or claims department. If the issue remains unresolved, document your timeline and contact your state insurance department through the NAIC State Insurance Department Directory.

    Related Auto Insurance Customer Service Pages

    Related Consumer Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate company-support information and share customer-service experiences since 2004. We independently organize verified contact routes, common billing and policy problems, complaint information and practical escalation steps.

    Our goal is not simply to publish one phone number. For The General, customers may need different routes for quotes, billing, payments, ID cards, policy changes, cancellations, reinstatements, SR-22 filings, claims, repair estimates, total-loss questions, fraud reporting and state insurance complaints.

    Reviews may be moderated for spam, profanity, scams and personally identifiable information while preserving the reviewer’s original meaning.

    Share Your The General Customer Service Experience

    Have you contacted The General about a quote, policy, payment, cancellation, refund, ID card, SR-22, claim, repair estimate, rental reimbursement, total loss, fraud report or complaint?

    Leave a rating and review below. Include the issue type, support route used, whether The General provided a claim or case number, whether you received a written response, how long assistance took and whether the problem was resolved.

    Do not publish policy numbers, claim numbers, driver’s license numbers, VINs, payment-card details, home addresses, phone numbers, medical records, police reports, accident photos with license plates or private claim documents.

    Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with The General, The General Automobile Insurance Services, Inc., Sentry Insurance, Dairyland, any underwriting company, any state insurance department, NAIC, any repair shop, rental car company, lender or payment provider. The General does not provide customer support through this website. Auto insurance, claims, coverage, cancellation, SR-22, refund, fraud and legal issues can have serious consequences. Contact The General, your state insurance department, attorney, lender, repair shop or other appropriate party directly.

  • TRICARE For Life Customer Service: Claims & Medicare

    TRICARE For Life beneficiaries may need assistance with a claim that did not cross over from Medicare, an unexpected medical bill, incorrect eligibility information, other health insurance, an appeal, prescription coverage, overseas care, or a problem accessing TRICARE4u.

    The correct place to start depends on whether the issue involves Medicare, the TRICARE For Life contractor, Express Scripts, DEERS, Social Security, an overseas contractor, or the healthcare provider.

    Below are current TRICARE For Life contacts, claim-filing instructions, Medicare coordination guidance, appeal information, complaint steps, and related consumer resources.

    TRICARE For Life contact information reviewed and updated in June 2026.

    TRICARE For Life Help by Issue

    • TRICARE For Life claim or benefit question: Contact WPS Government Services at 1-866-773-0404 or use TRICARE4u.
    • Medicare claim or Medicare coverage question: Contact Medicare at 1-800-MEDICARE.
    • Claim processed by Medicare but not TRICARE: Check the Medicare Summary Notice and TRICARE4u, then contact WPS.
    • Provider says you do not have TRICARE For Life: Confirm Medicare Part A and Part B and verify eligibility information in DEERS.
    • TRICARE4u login problem: Use the portal’s Login Assistance option rather than creating multiple accounts.
    • Prescription or pharmacy problem: Contact Express Scripts, which administers the TRICARE Pharmacy Program.
    • Medicare Part B premium or enrollment question: Contact Social Security.
    • Address, eligibility, or personal-information problem: Update DEERS through the DMDC Support Office.
    • Claim denied by both Medicare and TRICARE: Determine which program’s decision must be appealed first.
    • TRICARE-only service denied: Follow the TRICARE appeal instructions shown on the explanation of benefits.
    • Other health insurance: Make sure WPS knows about the policy and submit all required explanations of benefits.
    • Care outside the United States and U.S. territories: Contact the applicable TRICARE Overseas Program regional call center.
    • Quality-of-service complaint: File a grievance or complaint rather than a medical-coverage appeal.
    • Possible phishing message: Do not use a number or payment link contained in the unexpected message.

    How To Contact TRICARE For Life

    Important: TRICARE East and West regional contractors generally do not process TRICARE For Life claims. For care in the United States and U.S. territories, contact WPS Government Services at 1-866-773-0404.

    What Is TRICARE For Life?

    TRICARE For Life is Medicare-wraparound coverage for TRICARE-eligible beneficiaries who have Medicare Part A and Medicare Part B.

    Coverage is generally automatic when:

    • You remain eligible for TRICARE
    • You have Medicare Part A
    • You have Medicare Part B
    • Your eligibility and Medicare information are correct in DEERS

    There is no separate TRICARE For Life enrollment process and no separate TFL membership card. Beneficiaries generally use their Medicare card and Uniformed Services identification card as proof of coverage.

    TRICARE For Life does not charge a separate enrollment fee. Beneficiaries must continue paying any required Medicare Part B premium.

    Who Should I Call About TRICARE For Life?

    Several organizations participate in TRICARE For Life. Calling the wrong organization can delay resolution.

    Contact WPS Government Services For:

    • TRICARE For Life claims
    • TRICARE4u explanation of benefits
    • Claim status
    • Medicare crossover problems
    • TRICARE-covered services
    • Paper claim requirements
    • Other health insurance coordination
    • TRICARE appeals
    • Provider payment questions involving TFL
    • General TFL benefit questions

    Contact Medicare For:

    • Medicare claim status
    • Medicare coverage decisions
    • Medicare Summary Notices
    • Medicare deductibles and coinsurance
    • Medicare provider participation
    • A Medicare appeal
    • Original Medicare benefit questions

    Contact Social Security For:

    • Enrolling in Medicare Part A or Part B
    • Medicare Part B premium questions
    • Late-enrollment penalties
    • Income-related premium adjustments
    • Social Security records affecting Medicare eligibility

    Contact DEERS For:

    • TRICARE eligibility records
    • Name, address, email, or telephone updates
    • Medicare entitlement information not appearing correctly
    • Sponsor or dependent records
    • Uniformed Services identification information

    Contact Express Scripts For:

    • TRICARE prescription coverage
    • Home Delivery
    • Network pharmacies
    • Medication copayments
    • Prior authorization for prescriptions
    • Formulary questions
    • Prescription claim problems

    How TRICARE For Life Claims Work

    For most care received in the United States and U.S. territories, the healthcare provider files the claim with Medicare first.

    1. The provider submits the claim to Medicare.
    2. Medicare processes its portion.
    3. Medicare electronically forwards the claim to WPS Government Services.
    4. WPS processes the TRICARE For Life portion.
    5. Medicare and TRICARE issue separate benefit explanations.

    When a service is covered by both Medicare and TRICARE, the beneficiary generally has little or no remaining out-of-pocket cost. Costs can remain when a service is covered by only one program or by neither program.

    Medicare Processed the Claim but TRICARE Did Not

    A crossover problem can occur when Medicare processes a claim but the claim does not appear in TRICARE4u.

    Before Contacting WPS

    Collect:

    • The beneficiary’s name
    • The sponsor identification number
    • The healthcare provider’s name
    • The date of service
    • The Medicare claim number
    • The Medicare Summary Notice
    • The amount Medicare approved and paid
    • The provider’s itemized bill
    • Any other insurance explanation of benefits

    Questions To Ask

    • Did WPS receive the claim from Medicare?
    • Was the claim rejected during electronic crossover?
    • Does WPS need a paper claim?
    • Is the beneficiary’s Medicare information correct?
    • Is other health insurance listed on the account?
    • Is additional provider information required?
    • What filing deadline applies?
    • Can WPS provide a claim or call reference number?

    Do not send the same claim repeatedly without checking its status. Duplicate submissions can make the record more difficult to review.

    How To File a TRICARE For Life Claim

    Most stateside claims are automatically forwarded by Medicare. A beneficiary may need to file a claim when:

    • TRICARE is the primary payer
    • Medicare does not cover the service
    • The beneficiary has other health insurance
    • The provider opted out of Medicare
    • The beneficiary received civilian care overseas
    • The Medicare crossover did not occur

    TRICARE For Life Claims Address

    WPS/TRICARE For Life
    P.O. Box 7890
    Madison, WI 53707-7890

    Documents That May Be Required

    • Patient’s Request for Medical Payment, DD Form 2642
    • The provider’s itemized bill
    • The Medicare Summary Notice
    • Explanation of benefits from other health insurance
    • Proof of payment when requesting reimbursement
    • Supporting medical documentation when requested

    Stateside TRICARE For Life claims generally must be filed within one year of the date of service or within one year of an inpatient discharge for applicable facility charges.

    Claims for care received in overseas areas outside the United States and U.S. territories generally have a longer filing period, but beneficiaries should submit them as soon as possible.

    TRICARE4u Account and Login Problems

    TRICARE4u allows beneficiaries to view claims, explanations of benefits, forms, benefit information, and secure messages.

    Before Contacting Support

    • Use the Login Assistance option
    • Confirm the correct username
    • Check whether the account is locked
    • Try the password-reset process
    • Confirm that the browser is current
    • Record the exact error message
    • Avoid creating a second account for the same beneficiary

    For questions involving a specific claim or private health information, use TRICARE4u’s secure message service rather than the general email form.

    Do not include medical details, Social Security numbers, sponsor identification numbers, or claim information in an unsecured general email.

    Provider Says You Do Not Have TRICARE For Life

    If a provider cannot confirm TFL coverage:

    1. Confirm that Medicare Part A and Part B are active.
    2. Check that the effective dates have passed.
    3. Contact DEERS and verify that Medicare information is recorded.
    4. Confirm the beneficiary’s name and date of birth match all records.
    5. Show the provider the Medicare card and Uniformed Services identification card.
    6. Ask the provider to bill Medicare first.
    7. Contact WPS if the provider needs TFL billing guidance.

    There is no separate TFL identification card for WPS to issue.

    Finding a Provider Who Accepts TRICARE For Life

    TRICARE For Life does not use a traditional TFL provider network. Beneficiaries may generally seek care from Medicare-participating providers, Medicare nonparticipating providers, or authorized TRICARE providers.

    Medicare-participating providers generally provide the simplest billing experience because they accept Medicare assignment and submit Medicare claims.

    Before an appointment, ask:

    • Do you accept Medicare?
    • Are you a Medicare participating provider?
    • Will you submit the claim to Medicare?
    • Will the claim cross over to TRICARE For Life?
    • Do you require payment before Medicare processes the claim?
    • Have you opted out of Medicare?

    A provider who has opted out of Medicare may require the beneficiary to file claims and may charge more than the Medicare-approved amount.

    Unexpected Bill From a Provider

    Do not assume that every provider bill is correct or that TRICARE has denied the claim.

    Review:

    • The provider’s bill
    • The Medicare Summary Notice
    • The TRICARE4u explanation of benefits
    • Any other insurance explanation of benefits
    • The date each program processed the claim
    • The service and billing codes

    Ask the Provider:

    • Was the claim filed with Medicare?
    • Did Medicare deny or return the claim?
    • Was the claim forwarded to WPS?
    • Is the bill only a statement while insurance is pending?
    • Does the provider need updated insurance information?
    • Was the claim submitted under the correct beneficiary?

    Contact Medicare first when Medicare has not processed the claim. Contact WPS when Medicare completed its portion but TRICARE For Life has not processed the remaining claim.

    TRICARE For Life and Other Health Insurance

    The payment order changes when a beneficiary has coverage in addition to Medicare and TRICARE.

    When the other insurance is based on current employment, that insurance may pay first, Medicare may pay second, and TRICARE may pay last.

    When the other insurance is not based on current employment, Medicare generally pays first, the other insurance pays second, and TRICARE pays last.

    Paper Claim Documents May Include:

    • The provider’s itemized bill
    • The Medicare Summary Notice
    • Every other insurance explanation of benefits
    • A completed DD Form 2642

    Report other health insurance to WPS. Incorrect or outdated insurance records can delay claims or cause incorrect payment.

    TRICARE For Life Appeals

    An appeal challenges a benefit or payment decision. It is different from a customer-service complaint about wait times, communication, or employee conduct.

    Which Program Should Receive the Appeal?

    • Service covered by Medicare and TRICARE: Appeal Medicare’s decision first.
    • Service covered only by TRICARE: Follow the TRICARE appeal instructions.
    • Pharmacy decision: Follow Express Scripts’ pharmacy appeal process.

    Review the Medicare Summary Notice or TRICARE explanation of benefits for the filing deadline and required information.

    TRICARE For Life Appeals Address

    WPS/TRICARE For Life
    Attn: Appeals
    P.O. Box 7490
    Madison, WI 53707-7490

    Include:

    • The beneficiary’s name
    • The sponsor identification information requested by WPS
    • The claim number
    • The date of service
    • A copy of the denial or explanation of benefits
    • A clear explanation of why the decision should be reconsidered
    • Supporting medical or billing records
    • A representative-appointment form when another person is filing the appeal

    Send copies rather than original documents and retain proof of mailing.

    TRICARE For Life Written Correspondence

    General written correspondence can be sent to:

    WPS/TRICARE For Life
    P.O. Box 7889
    Madison, WI 53707-7889

    Correspondence Fax: 608-301-2114

    Do not send claims or appeals to the general correspondence address. Claims and appeals have separate mailing addresses.

    TRICARE For Life Pharmacy Problems

    The TRICARE Pharmacy Program is administered by Express Scripts rather than WPS.

    Contact Express Scripts about:

    • Home Delivery
    • Prescription refills
    • Network pharmacies
    • Drug coverage
    • Prior authorization
    • Copayments
    • Prescription denials
    • Pharmacy claims

    Express Scripts support and pharmacists are available 24 hours a day, seven days a week.

    TRICARE For Life Overseas

    Medicare generally does not cover healthcare outside the United States and U.S. territories. In most other overseas locations, TRICARE becomes the primary payer.

    Beneficiaries must continue to have Medicare Part B to remain eligible for TRICARE, even when Medicare does not cover the overseas care.

    Overseas beneficiaries may be responsible for applicable TRICARE deductibles and cost-shares and may need to pay the provider before filing for reimbursement.

    The old universal overseas number should not be relied upon for every country or region. Use the current country-specific contact directory.

    TRICARE East and West Region Contacts

    Most TRICARE For Life stateside claims are handled by WPS, not the East or West regional contractor. Regional contacts may still be relevant for another family member’s TRICARE plan or a separate regional benefit question.

    Important: Health Net Federal Services stopped serving as the West Region contractor at the end of 2024. TriWest became the West Region contractor on January 1, 2025.

    Updating DEERS for TRICARE For Life

    Incorrect DEERS information can affect eligibility verification and claims.

    Verify:

    • Legal name
    • Date of birth
    • Physical address
    • Email address
    • Telephone number
    • Medicare Part A effective date
    • Medicare Part B effective date
    • Sponsor and dependent relationships

    DEERS requires a physical residential address; a post office box cannot serve as the physical address.

    TRICARE For Life Phishing and Impersonation Scams

    Scammers may impersonate WPS, Medicare, TRICARE, or another government contractor and claim that coverage is about to expire or that an immediate payment is required.

    Be suspicious of unexpected messages requesting:

    • A Social Security number
    • A Medicare number
    • A sponsor identification number
    • Bank or payment-card information
    • A gift-card payment
    • A one-time verification code
    • Remote access to a computer or phone
    • Immediate payment to preserve TFL coverage

    TRICARE For Life does not charge a separate enrollment fee. Beneficiaries do pay required Medicare Part B premiums through the applicable government process.

    Do not use the telephone number or link contained in a suspicious message. Contact WPS, Medicare, DEERS, or Express Scripts through an official website or a number you independently verify.

    How To Escalate an Unresolved TRICARE For Life Problem

    1. Identify the responsible organization. Determine whether the issue belongs to Medicare, WPS, Express Scripts, DEERS, Social Security, or an overseas contractor.
    2. Collect the documents. Keep Medicare notices, TRICARE explanations of benefits, provider bills, claim forms, and other insurance records.
    3. Request a reference number. Record the date, representative, and explanation provided.
    4. Use secure messaging. Send claim-specific questions through TRICARE4u rather than unsecured email.
    5. State the requested resolution. Ask for claim processing, record correction, appeal instructions, provider education, or a written explanation.
    6. Contact the provider’s billing office. Some problems result from an incorrect or incomplete Medicare submission.
    7. File the proper appeal. Use Medicare first when the service is covered by both Medicare and TRICARE.
    8. File a grievance when appropriate. A grievance addresses service quality, behavior, or administrative concerns rather than a benefit denial.
    9. Contact a Beneficiary Counseling and Assistance Coordinator. A BCAC may help explain military-health benefits and identify the correct contractor.
    10. Keep protected information private. Do not publish medical records, identification numbers, claim numbers, or personal health details in a public review.

    TRICARE For Life Customer Reviews and Complaint Sentiment

    At the time this page was updated, CustomerServiceNumbers.com did not have enough published TRICARE For Life reviews to calculate meaningful beneficiary sentiment or identify reliable complaint trends.

    As beneficiaries submit reviews, this section may be updated with recurring topics involving:

    • Medicare crossover claims
    • Claims missing from TRICARE4u
    • Eligibility and DEERS records
    • Unexpected provider bills
    • Other health insurance coordination
    • Appeals and denied services
    • Pharmacy benefits
    • Overseas claims
    • Telephone and portal assistance
    • How effectively problems were resolved

    Future sentiment summaries will be based on actual CustomerServiceNumbers.com submissions rather than general assumptions about TRICARE, Medicare, WPS, or military healthcare.

    What To Include in Your TRICARE For Life Review

    • Whether the issue involved Medicare, WPS, DEERS, Express Scripts, or overseas care
    • The general type of problem without revealing medical details
    • Whether a claim, appeal, grievance, or record correction was involved
    • Which support channel you used
    • Whether you received a reference number
    • How long it took to receive a response
    • Whether the issue was resolved

    Do not publish Social Security numbers, Medicare numbers, sponsor identification numbers, claim numbers, dates of birth, medical diagnoses, prescriptions, addresses, or other protected information.

    TRICARE For Life Frequently Asked Questions

    What is the TRICARE For Life customer-service number?

    For TRICARE For Life in the United States and U.S. territories, call WPS Government Services at 1-866-773-0404.

    What are TRICARE For Life customer-service hours?

    Automated support is available 24 hours a day. Representatives are currently available from 5:00 a.m. Monday through 10:00 p.m. Friday, Central Time, excluding holidays.

    Do I need to enroll in TRICARE For Life?

    No separate TFL enrollment is generally required. Coverage begins automatically when an eligible beneficiary has both Medicare Part A and Medicare Part B and the information is correctly recorded.

    Will I receive a TRICARE For Life card?

    No separate TFL card is issued. Beneficiaries generally use their Medicare card and Uniformed Services identification card.

    Who processes TRICARE For Life claims?

    Medicare processes most stateside claims first. Medicare then forwards the claim to WPS Government Services for the TRICARE For Life portion.

    Why did Medicare pay but TRICARE did not?

    The claim may not have crossed over, WPS may need more information, or other insurance may be listed. Review TRICARE4u and contact WPS with the Medicare Summary Notice.

    Where do I mail a TRICARE For Life claim?

    Send stateside TFL claims to WPS/TRICARE For Life, P.O. Box 7890, Madison, Wisconsin 53707-7890.

    How long do I have to file a TRICARE For Life claim?

    Stateside claims generally must be filed within one year of the date of service or applicable inpatient discharge. Submit claims promptly and confirm the deadline with WPS.

    Where do I send a TRICARE For Life appeal?

    Send TRICARE appeals to WPS/TRICARE For Life, Attn: Appeals, P.O. Box 7490, Madison, Wisconsin 53707-7490.

    Do I appeal Medicare or TRICARE first?

    If both Medicare and TRICARE cover the service, appeal Medicare’s decision first. If only TRICARE covers the service, follow the TRICARE appeal process.

    What is the TRICARE pharmacy phone number?

    Express Scripts administers the TRICARE Pharmacy Program and can be reached at 1-877-363-1303.

    Does TRICARE For Life work overseas?

    Yes. Outside the United States and U.S. territories, Medicare generally does not pay and TRICARE becomes primary. Beneficiaries must still maintain Medicare Part B to remain eligible.

    Who is the current TRICARE West contractor?

    TriWest Healthcare Alliance is the current West Region contractor. Its customer-service number is 1-888-874-9378. WPS remains the contractor for stateside TRICARE For Life claims.

    How do I update my TRICARE information?

    Contact DEERS at 1-800-538-9552 or update eligible information through ID Card Office Online.

    Where is TRICARE administered?

    TRICARE is administered by the Defense Health Agency, located at 7700 Arlington Boulevard, Suite 5101, Falls Church, Virginia 22042-5101.

    Related Healthcare and Insurance Customer Service Pages

    Official TRICARE For Life Resources

    Related Consumer Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate support information and share customer-service experiences since 2004. We independently organize contact routes, common benefit problems, claim guidance, complaint information, and practical resolution steps.

    Our goal is not simply to repeat a telephone number. We help beneficiaries determine whether an issue belongs to Medicare, WPS Government Services, Express Scripts, DEERS, Social Security, an overseas contractor, or a healthcare provider.

    Reviews may be moderated for spam, profanity, medical information, identification numbers, and personally identifiable information while preserving the reviewer’s original meaning.

    Share Your TRICARE For Life Experience

    Have you contacted TRICARE For Life about a Medicare crossover claim, unexpected provider bill, eligibility record, appeal, other health insurance, pharmacy benefit, overseas claim, or TRICARE4u account?

    Leave a rating and review below. Explain which organization you contacted, the general type of issue, whether you received a reference number, how long it took to receive assistance, and whether the problem was resolved.

    Your experience may help another beneficiary determine whether to contact Medicare, WPS, Express Scripts, DEERS, Social Security, an overseas contractor, or the provider’s billing office.

    Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with TRICARE, the Defense Health Agency, the Department of Defense, Medicare, WPS Government Services, Wisconsin Physicians Service Insurance Corporation, Express Scripts, Social Security, Humana Military, TriWest Healthcare Alliance, or International SOS. These organizations do not provide support through this website.

    This page provides general consumer information and does not provide medical, legal, insurance, or benefits advice. Official TRICARE documents, Medicare rules, explanations of benefits, individual eligibility records, and contractor decisions control each beneficiary’s coverage and claim.

  • USAA Customer Service, Claims, Banking, Complaints and Reviews

    USAA customer service issues often involve insurance claims, banking, debit cards, credit cards, payments, policy changes, auto insurance, homeowners insurance, life insurance, annuities, account access, the USAA mobile app, fraud alerts, suspicious calls or texts, investment referrals, claim delays, repair estimates, refunds, disputes, and complaint escalation. Because USAA serves eligible military members, veterans, and families through multiple operating companies and product lines, the best support route depends on whether your issue involves insurance, banking, claims, fraud, investments, account access, or a formal complaint.

    Start Here: Best USAA Support Path

    Use the route below before submitting a general complaint. This helps USAA identify whether your issue belongs with member services, claims, banking, fraud, card disputes, insurance billing, life insurance, annuities, investments, the mobile app, or a regulator.

    • General account or member-service question: Use usaa.com, the USAA mobile app, or call USAA member support.
    • Auto or property claim: File or check the claim online when possible, then call USAA if you need help with claim status, repair estimates, adjusters, supplements, rental, settlement, or payment.
    • Banking issue: Use secure login, the mobile app, chat, or phone support for checking, savings, debit card, credit card, transfers, deposits, bill pay, and disputes.
    • Fraud or suspicious activity: Contact USAA immediately, use official USAA numbers only, and report suspicious calls, texts, emails, or links to abuse@usaa.com.
    • Unauthorized card or account transaction: Log in to your USAA account or app and use the dispute or fraud-reporting route tied to the specific account.
    • Life insurance or annuity issue: Use your USAA account, policy documents, secure message center, or USAA phone support with policy and contract details ready.
    • Investment or retirement question: Check whether the product is handled by USAA, Schwab, or another partner before submitting a complaint.
    • Formal written complaint: Use a concise written timeline with account numbers partially masked, claim numbers, dates, prior contacts, and requested resolution.
    • Public review: Share the issue type and outcome, but never post policy numbers, claim numbers, account numbers, Social Security numbers, or military documents publicly.

    How to Contact USAA Customer Service

    USAA provides member support through usaa.com, the USAA mobile app, phone support, chat or virtual assistant options, secure messaging, claim tools, banking tools, fraud-reporting routes, and product-specific support pages. For account-related questions, USAA says members should use usaa.com, the USAA mobile app, or phone support.

    The old listing used one weekday-hours claim for the entire company. USAA support hours can vary by product and issue type, especially for claims, banking, fraud, insurance, life insurance, annuities, investments, and accessibility support. Always verify the current hours on the official USAA support page or inside your USAA account before relying on a specific time window.

    Information To Have Ready Before Contacting USAA

    Before contacting USAA, gather the details that help support identify your membership, account, policy, claim, payment, transaction, or security issue. Do not share sensitive information in public comments.

    • USAA number or member profile details, shared only through official USAA support
    • Product type, such as auto insurance, homeowners insurance, renters insurance, banking, credit card, life insurance, annuity, investment referral, or mobile app
    • Policy number, account number, card number, or claim number, shared only through official support and not posted publicly
    • Date and time of the transaction, claim, call, message, payment, transfer, deposit, or incident
    • Names or departments contacted, case numbers, claim numbers, chat transcripts, and secure-message history
    • Repair estimate, photos, police report, adjuster notes, appraisal, medical documents, title documents, or rental details if relevant to a claim
    • Bank transaction amount, merchant name, payment date, transfer details, or billing descriptor if relevant to a banking issue
    • Fraud alert, suspicious phone number, suspicious email address, text message, link, or screenshot if reporting a scam
    • The resolution you want, such as claim review, payment correction, refund, card dispute, fraud investigation, supervisor callback, written explanation, policy correction, or account access help

    USAA Insurance Claims Support

    USAA insurance claim issues may involve auto accidents, windshield damage, homeowners claims, renters claims, property damage, liability claims, theft, vandalism, storm damage, repair estimates, rental reimbursement, claim payments, supplements, adjuster communication, and claim delays.

    For auto or property claims, start with the USAA Claims Center or the claim tools inside your USAA account. If you need to call, use the USAA customer service phone number and have your claim number, date of loss, policy details, photos, estimates, repair-shop information, police report, and requested resolution ready.

    If your complaint involves a denied claim, low estimate, repair disagreement, delayed payment, supplement issue, rental problem, or lack of adjuster response, create a clear timeline. Include the date of loss, claim number, adjuster contacts, repair-shop estimates, inspection dates, payment history, and what you believe still needs to be reviewed.

    USAA Banking, Debit Card, Credit Card, and Payment Help

    USAA banking support issues may involve checking accounts, savings accounts, credit cards, debit cards, deposits, transfers, bill pay, mobile deposit, account locks, account access, payment disputes, chargebacks, wire transfers, Zelle-type transfer concerns, and suspicious activity.

    For banking problems, log in to usaa.com or the USAA mobile app when possible. Use secure message, chat, dispute tools, or phone support tied to the specific account. Do not send full account numbers, full card numbers, Social Security numbers, passwords, PINs, one-time codes, or bank screenshots through public channels.

    If you are disputing a transaction, keep the merchant name, transaction date, amount, card used, receipt, cancellation proof, return tracking, merchant communication, and any temporary-credit or dispute case information.

    USAA Fraud, Scams, and Account Security

    USAA customers are frequent targets for bank, insurance, military-benefits, and identity-theft scams. Be careful with calls, texts, emails, or links that claim to be from USAA and ask for passwords, PINs, one-time codes, card numbers, Social Security numbers, remote access, crypto payments, gift card payments, or urgent transfers.

    USAA says suspicious calls, texts, emails, and links can be reported to abuse@usaa.com. If you notice unusual account activity, contact USAA immediately using an official phone number or by logging in directly at usaa.com or the official USAA mobile app.

    Do not trust a phone number from a search ad, pop-up, social media message, email link, or text message. Type usaa.com directly into your browser or use the official app. If you gave information to a scammer, change passwords, contact USAA, contact your bank or card issuer if needed, and consider placing fraud alerts or credit freezes if identity information was exposed.

    USAA Mobile App, Login, and Online Account Help

    The USAA mobile app and website are important support routes for banking, insurance, claims, documents, payments, deposits, cards, secure messages, and account management. If you cannot log in, check whether the issue is a password problem, device issue, verification-code problem, locked account, browser issue, app update problem, or possible fraud concern.

    Before contacting support, note the device type, operating system, app version, error message, browser, last successful login, and whether you can access your account from another device. Do not post screenshots showing balances, account numbers, claim numbers, addresses, military documents, or private messages.

    USAA Life Insurance, Annuities, and Beneficiary Help

    Life insurance and annuity questions may involve policy details, beneficiaries, claims after a death, contract changes, address updates, tax forms, withdrawals, rollovers, payments, loans, surrender requests, or required documents. Use USAA’s secure account tools, document-upload options, phone support, or written instructions tied to the specific policy or contract.

    For life insurance or annuity claims, have the policy or contract number, insured person’s name, beneficiary details, date of death if relevant, required forms, and any case number ready. Avoid posting policy numbers, beneficiary names, Social Security numbers, death certificates, medical details, or tax documents in public reviews.

    USAA Investments, Retirement, Schwab, and Partner Routing

    Investment support can be confusing because some investment products or referrals may involve USAA, Charles Schwab, or another partner. USAA’s current investment materials describe Schwab as a partner for investment services and referrals. Before filing a complaint, identify which company actually holds or services the account.

    If your issue involves brokerage, retirement, mutual funds, 529 plans, IRA rollovers, financial advice referrals, account transfers, statements, tax forms, or investment fees, check your current account statement and login portal. Contact the company listed as the account custodian, broker-dealer, investment adviser, or plan provider. Do not post account numbers, holdings, balances, tax forms, or beneficiary information publicly.

    Military Membership, Eligibility, and Product Availability

    USAA serves eligible military members, veterans, and their families, but product eligibility, member benefits, discounts, and availability may vary by relationship, state, product type, underwriting, account status, and operating company. A customer service answer for one product may not apply to every USAA member or family member.

    If your complaint involves eligibility, membership, family-member access, divorce, deceased-member accounts, deployment, PCS moves, active-duty documents, veterans benefits, or military-specific discounts, use official USAA support and keep documentation ready. Do not post military ID documents, deployment orders, DD214 details, dependent information, or family-member account information in public comments.

    Privacy and Public Review Cleanup Tips

    CustomerServiceNumbers.com allows customers to share USAA reviews, but public comments should not include private financial, insurance, military, medical, identity, legal, or family information. Describe the issue clearly while keeping sensitive details out of the review.

    Do not post policy numbers, claim numbers, account numbers, routing numbers, debit card numbers, credit card numbers, Social Security numbers, driver’s license numbers, passwords, PINs, one-time codes, addresses, phone numbers, email addresses, military records, medical records, police reports, repair estimates with private details, photos containing license plates or home addresses, child information, beneficiary names, or screenshots of USAA accounts.

    If your complaint involves fraud, identity theft, claims, banking, litigation, insurance coverage, medical issues, a child, a deceased family member, or military documents, share sensitive details only through official USAA support, a regulator, an attorney, or another appropriate secure channel.

    USAA Reviews on CustomerServiceNumbers.com

    At the time of this update, the USAA listing on CustomerServiceNumbers.com showed 0 reviews and a 0 out of 5 star rating. Because there are no current CSN reviews for this listing yet, this page should not claim that CSN reviewers commonly praise or complain about specific USAA issues.

    If you have contacted USAA about banking, insurance claims, auto insurance, homeowners insurance, life insurance, annuities, investment routing, fraud, account access, mobile app problems, credit cards, debit cards, payment disputes, refunds, policy changes, or complaint escalation, you can leave a review below. Helpful reviews mention the product type, support route used, whether the issue was resolved, and what future customers should know.

    How To Escalate a USAA Complaint

    If your USAA issue is not resolved, first identify the product and operating area involved. Insurance claims, banking disputes, credit card issues, life insurance, annuities, investments, fraud, and app access may require different escalation routes.

    Start with USAA’s official support route and ask for a case number, claim number, dispute number, or written explanation. Keep a timeline of dates, calls, secure messages, claim notes, documents submitted, promises made, and requested resolution.

    For insurance complaints, you may be able to contact your state department of insurance. The National Association of Insurance Commissioners says consumers can file complaints against insurance companies through their state department of insurance. For banking, credit card, mortgage, or other consumer-finance issues, the Consumer Financial Protection Bureau accepts consumer complaints and forwards them to companies for review and response.

    For serious legal, coverage, claims, identity-theft, fraud, or financial-loss matters, consider contacting the appropriate regulator, your state insurance department, a consumer-protection agency, your bank or card issuer, or a qualified attorney. CustomerServiceNumbers.com cannot provide legal, insurance, banking, investment, tax, or financial advice.

    Frequently Asked Questions About USAA Customer Service

    What is the USAA customer service phone number?

    USAA member support can be reached at 1-800-531-USAA / 1-800-531-8722. USAA’s official newsroom also lists 1-210-498-2211 for member contact.

    What is USAA’s home office address?

    USAA’s home office address is 9800 Fredericksburg Road, San Antonio, TX 78288.

    How do I contact USAA about an insurance claim?

    Use the USAA Claims Center online, the USAA mobile app, or call USAA customer service. Have your policy number, claim number, date of loss, photos, repair estimate, adjuster details, and requested resolution ready.

    How do I contact USAA about banking or card issues?

    Log in to usaa.com or the USAA mobile app and use the support, secure message, dispute, or fraud route tied to the specific account. Do not post account numbers, card numbers, passwords, PINs, or verification codes publicly.

    How do I report fraud to USAA?

    Use USAA’s official fraud-reporting route. USAA lists 1-800-951-4539 for reporting fraud and abuse@usaa.com for suspicious calls, texts, emails, or links.

    How do I contact USAA about a suspicious text or email?

    Do not click the link or reply. Report suspicious calls, texts, emails, or links to abuse@usaa.com and contact USAA directly using the official website, mobile app, or published phone number.

    How do I contact USAA about investments?

    Check whether your investment issue is handled by USAA, Schwab, or another partner. Use the contact route shown on your current statement, account portal, or official USAA investment page before sending private account information.

    How do I file a complaint against USAA?

    Start with USAA support and request a case number or written explanation. For insurance complaints, contact your state department of insurance. For banking, credit card, mortgage, or other consumer-finance issues, the CFPB may be an appropriate complaint route.

    Is USAA only for the military?

    USAA primarily serves eligible military members, veterans, and their families. Eligibility and product availability can vary by relationship, product, state, and underwriting rules.

    Is CustomerServiceNumbers.com affiliated with USAA?

    No. CustomerServiceNumbers.com is not affiliated with USAA. This page provides independent customer service information, complaint-routing guidance, and a place for consumer reviews.

    Related USAA, Banking, and Insurance Customer Service Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service contact information, complaint routes, support options, and company reviews since 2004. We review official company pages, support centers, phone numbers, claims resources, banking support pages, fraud-reporting guidance, regulator resources, policy pages, customer feedback, and reader-submitted experiences to help people choose the best route for their issue.

    Share Your USAA Customer Service Experience

    Have you contacted USAA about banking, insurance, claims, fraud, account access, the mobile app, credit cards, debit cards, payments, life insurance, annuities, investments, policy changes, complaint escalation, or support response? Share your review below and explain which support route you used and whether the issue was resolved.

    Please do not post private information such as policy numbers, claim numbers, account numbers, card numbers, routing numbers, Social Security numbers, passwords, PINs, one-time codes, military documents, medical documents, police reports, photos with private details, addresses, phone numbers, email addresses, beneficiary information, children’s names, or children’s photos.

    Page Update Note

    This USAA customer service page was updated on June 30, 2026 to reflect current USAA member-contact guidance, the 1-800-531-USAA phone number, additional member-contact number, claims and banking support routing, fraud-reporting guidance, investment-partner context, San Antonio home office address, privacy cleanup guidance, live CSN review status, and related USAA complaint resources.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with USAA, United Services Automobile Association, USAA Federal Savings Bank, USAA Life Insurance Company, USAA Investment Services Company, Charles Schwab, any USAA operating company, regulator, insurance agency, claims vendor, repair facility, payment processor, or related company. This page is for informational purposes only and is designed to help consumers find customer service routes, complaint options, reviews, and support resources.

    CustomerServiceNumbers.com does not provide legal, insurance, banking, investment, tax, military-benefits, claims, or financial advice. Contact details, customer service routes, phone numbers, hours, corporate addresses, policy terms, claim procedures, banking rules, fraud-reporting routes, investment relationships, eligibility rules, and company policies can change. Always verify important information with the official USAA website, USAA mobile app, policy documents, account documents, claim documents, regulator, or appropriate professional before sending private information or making decisions.

  • WageWorks Customer Service Phone Number, Benefits Support and Reviews

    If you need help with a WageWorks FSA, HRA, commuter benefit, COBRA account, direct bill account, healthcare card, reimbursement claim, receipt request, login problem, or account balance, start with the correct HealthEquity or WageWorks support route. WageWorks is now part of HealthEquity, and many WageWorks online tools are now connected to HealthEquity and EZ Receipts account access.

    WageWorks Customer Service Phone Number and Support

    Use the following WageWorks and HealthEquity support options for FSA, HRA, commuter benefits, HSA, COBRA, direct billing, claims, receipts, cards, reimbursements, login help, and complaints:

    Choose the Correct WageWorks Support Route

    WageWorks support depends on the type of benefit account, your employer’s plan setup, and whether your account is managed through WageWorks, EZ Receipts, HealthEquity, COBRA, direct bill, or another employer benefit portal. Choosing the correct route can help avoid delays.

    FSA, HRA, LSA, and Commuter Benefits

    For WageWorks-style reimbursement accounts, including FSA, HRA, LSA, and commuter benefits, use 1-877-924-3967. You can also log in to your WageWorks or EZ Receipts account to submit receipts, check balances, view claims, manage cards, and review plan deadlines.

    Health Savings Accounts

    If your issue involves a HealthEquity HSA, HSA card, HSA investments, HSA contributions, HSA distributions, or HSA account access, use HealthEquity member services at 1-866-346-5800.

    COBRA and Direct Billing

    If your issue involves COBRA continuation coverage, direct billing, premium payments, COBRA election deadlines, direct bill account access, or coverage continuation after employment ends, use the COBRA or direct bill support routes. HealthEquity lists 1-877-722-2667 for COBRA and direct bill support, and a HealthEquity help article lists 1-844-341-6993 for direct billing payment and account questions.

    Login Problems and EZ Receipts

    WageWorks online access may now appear as EZ Receipts. HealthEquity says WageWorks was renamed EZ Receipts to align with the mobile experience. Some members may need separate HealthEquity and EZ Receipts registrations, depending on the benefits they have through their employer.

    Employer or Benefits Administrator Questions

    If you are an employer, HR administrator, broker, or benefits consultant, use HealthEquity business support or the employer contact listed in your plan documents. Employees should usually contact member services or use the participant portal rather than employer-only support routes.

    What to Have Ready Before Contacting WageWorks or HealthEquity

    Before calling customer service, submitting a claim, or using online support, gather the details that match your issue. Do not post private medical, tax, benefit, or payment information publicly in CSN reviews or comments.

    • Your WageWorks, EZ Receipts, or HealthEquity account login email
    • Employer name and benefit plan year
    • Benefit type, such as FSA, HRA, LSA, commuter, HSA, COBRA, or direct bill
    • Claim number, reimbursement request, or transaction ID if available
    • Date of service, provider name, patient name, and type of service for healthcare claims
    • Itemized receipt, Explanation of Benefits, prescription receipt, or supporting documentation
    • Healthcare card transaction date and amount if verifying a card purchase
    • Commuter card number’s last four digits and ZIP code if checking a commuter balance by phone
    • COBRA or direct bill registration code, payment coupon, invoice, or payment confirmation
    • Bank routing and account information only when entering direct deposit inside the official account portal
    • Any prior case numbers, emails, messages, or representative notes

    Common WageWorks Customer Service Issues

    Members commonly contact WageWorks or HealthEquity customer service for help with:

    • FSA, HRA, LSA, and commuter benefit account access
    • HealthEquity HSA account questions
    • Submitting receipts and reimbursement claims
    • Claim denials, missing documentation, or card-use verification
    • Healthcare card declines, suspended cards, or replacement cards
    • Commuter card balances, transit elections, parking benefits, and unused commuter funds
    • Direct deposit setup and reimbursement timing
    • Login problems, password resets, and EZ Receipts access
    • COBRA election, COBRA payments, direct billing, and coverage continuation
    • Employer plan deadlines, run-out periods, grace periods, and carryover rules
    • Incorrect balances, missing payroll deductions, or contribution questions
    • Suspicious activity, unauthorized access, phishing messages, and account security

    WageWorks Claims, Receipts, and Reimbursements

    WageWorks allows members to submit reimbursement claims through the EZ Receipts mobile app or through the WageWorks account portal. For many reimbursement claims, you will need documentation showing the patient name, provider name, date of service, type of service, and amount paid.

    WageWorks says claim documentation is placed in a processing queue after receipt. Once processed, the claim appears in the WageWorks account. Reimbursement timing can depend on claim approval, documentation, employer plan rules, and whether direct deposit or check reimbursement is available under the plan.

    Claim Tips

    • Submit claims during the plan year whenever possible.
    • Check the “Use It By” and “Claim It By” dates in your account dashboard.
    • Do not send original receipts by mail unless instructed.
    • Keep itemized receipts, EOBs, and prescription documentation until the claim is fully resolved.
    • Use the EZ Receipts app when possible to upload documents quickly.
    • Make sure the expense is eligible under your employer’s specific plan.
    • Watch for claim denial notices by email, text, or regular mail.

    WageWorks Healthcare Card and Card Verification

    If your WageWorks Healthcare Card transaction cannot be automatically verified, WageWorks may ask you to submit itemized receipts. WageWorks says you may upload receipts through the account portal, use the EZ Receipts app, or submit a card-use verification form by fax or mail.

    WageWorks says card transactions that require verification must be verified within 90 days of the transaction date before the card may be suspended. If your card is suspended, you may be able to reinstate it by submitting the required documentation and waiting for processing approval.

    WageWorks Commuter Benefits

    WageWorks commuter benefits may include transit passes, commuter cards, parking benefits, vanpool benefits, Pay Me Back reimbursement, and Pay My Provider options depending on the employer plan. Commuter rules can be strict because many funds are pre-tax.

    If you leave your employer, commuter benefit deadlines can matter. WageWorks materials explain that unused pre-tax commuter funds may be forfeited in some circumstances after employment ends, while post-tax funds may be handled differently. Check your employer plan and account before making a job change or stopping commuter benefits.

    COBRA and Direct Bill Support

    COBRA and direct bill accounts may use a separate portal from regular HealthEquity or WageWorks accounts. If you are locked out of your direct bill account, are worried about a payment deadline, or need help with COBRA elections, call the COBRA or direct bill support line and keep copies of notices, payment coupons, confirmation numbers, and postmarked documents.

    For direct billing payments, HealthEquity says the direct billing portal lets users elect coverage options, review plan details, review payment deadlines, and make premium payments online after registration. Do not wait until the final deadline to resolve a login issue or missing registration code.

    WageWorks Login, HealthEquity, and EZ Receipts

    WageWorks account access can be confusing because WageWorks became part of HealthEquity and the WageWorks online experience has been renamed EZ Receipts in some places. HealthEquity says the correct registration path depends on your benefit type and employer setup.

    If you have both HSA and commuter or reimbursement benefits, you may need to register for both HealthEquity and EZ Receipts. Check your welcome materials, employer benefits guide, email, or account portal instructions before creating duplicate accounts.

    WageWorks Scam and Fraud Warnings

    Be careful with calls, emails, texts, or websites claiming to be WageWorks, HealthEquity, COBRA billing, commuter card support, or FSA claim support. These accounts may involve sensitive medical, tax, employer, payment, and identity information.

    • Use WageWorks.com, HealthEquity.com, the official EZ Receipts app, or the phone number on your official plan materials.
    • Do not share passwords, one-time codes, full card numbers, Social Security numbers, or account screenshots with an unverified caller.
    • Do not click links in suspicious claim, reimbursement, COBRA, or card-suspension emails.
    • Be cautious of fake COBRA payment notices or urgent coverage-loss messages.
    • Do not post medical receipts, EOBs, account balances, card numbers, dependent names, or employer details publicly.
    • If you suspect fraud or identity theft related to your account, contact WageWorks or HealthEquity through official support immediately.

    WageWorks Reviews and Complaints

    CSN could not confirm enough current live review data during this update to publish a reliable review count or detailed CSN review trend. The older page copy included broad claims about WageWorks customer praise and complaints that should not be treated as verified current CSN review sentiment until the live WordPress review count and comments are checked.

    Members comparing benefits administrators may want to consider claim processing, receipt documentation rules, card verification, login reliability, reimbursement timing, commuter benefit rules, COBRA deadlines, employer plan setup, direct deposit, customer support access, and how clearly the provider explains plan-specific deadlines.

    How to Escalate a WageWorks Complaint

    If your WageWorks or HealthEquity issue is not resolved after your first support contact, take these steps:

    1. Write down the date, time, phone number, portal route, and summary of each contact.
    2. Ask for a case number, claim number, card verification reference, or COBRA support reference.
    3. Save claim submissions, itemized receipts, EOBs, denial notices, card verification notices, and reimbursement confirmations.
    4. For login problems, document the account type, portal used, error message, and whether the issue involves HealthEquity or EZ Receipts.
    5. For commuter benefit issues, save election confirmations, transit orders, card balance records, and employer payroll deduction details.
    6. For COBRA or direct bill issues, save election notices, payment coupons, invoices, postmark proof, and payment confirmations.
    7. If the issue depends on employer plan rules, contact your HR or benefits administrator and ask them to review the plan setup.
    8. If a reimbursement or payment issue remains unresolved, contact WageWorks or HealthEquity first, then use your employer benefits escalation route if needed.

    WageWorks Competitors and Related Customer Service Pages

    If you are comparing employee benefits administrators, payroll providers, HSA providers, or FSA/commuter benefit support options, you may also want to review these related CSN pages:

    Related Resources

    WageWorks Customer Service FAQs

    What is the WageWorks customer service phone number?

    The WageWorks customer service phone number for FSA, LSA, HRA, and commuter benefit support is 1-877-924-3967, also known as 1-877-WageWorks.

    Is WageWorks now HealthEquity?

    Yes. WageWorks is now part of HealthEquity. The WageWorks online experience has also been renamed EZ Receipts in some places, depending on the account and benefit type.

    What is the HealthEquity HSA customer service phone number?

    HealthEquity HSA member services can be reached at 1-866-346-5800. Use this number for HealthEquity HSA account questions, HSA cards, HSA contributions, and HSA account access.

    What is the WageWorks COBRA phone number?

    HealthEquity lists 1-877-722-2667 for COBRA and direct bill support. A HealthEquity help article also lists 1-844-341-6993 for direct billing payment and account questions.

    How do I submit a WageWorks claim?

    You can submit a claim through the EZ Receipts mobile app or by logging in to your WageWorks account and choosing the claim or receipt upload option. Keep itemized receipts, EOBs, provider information, dates of service, and amounts paid.

    How long does WageWorks take to process claims?

    WageWorks says claim documentation is generally processed in 2 to 3 business days after it is received, with reimbursement issued an additional 2 to 3 business days after the claim has been processed.

    Why was my WageWorks card suspended?

    A WageWorks Healthcare Card may be suspended if a transaction requiring verification is not verified within the required timeframe. Submit the requested itemized receipt or card-use verification documents through the account portal, EZ Receipts app, fax, or mail.

    Where do I mail WageWorks claims?

    A WageWorks contact page lists the claims mailing address as Claims Administrator, PO Box 14053, Lexington, KY 40512. Do not mail original receipts unless instructed; keep copies for your records.

    Can I use the same login for HealthEquity and WageWorks?

    Not always. HealthEquity says HealthEquity and EZ Receipts may require separate registrations and logins depending on the benefits you have through your employer.

    What is HealthEquity’s corporate address?

    HealthEquity’s principal executive office is listed as 15 West Scenic Pointe Dr., Suite 100, Draper, UT 84020. The older WageWorks San Mateo address should be treated as legacy information unless confirmed in current account documents.

    Page Update Note

    Updated June 2026: This page was refreshed with current WageWorks and HealthEquity customer service routing for FSA, HRA, commuter benefits, HSA support, COBRA, direct billing, claims, reimbursements, healthcare cards, EZ Receipts login help, scam warnings, and escalation.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has provided customer service phone numbers, company contact details, and consumer review information since 2004. CSN is an independent consumer information website and is not owned by WageWorks, HealthEquity, EZ Receipts, any employer, or any benefits administrator. We help customers find support routes, compare service experiences, and share reviews about customer service interactions.

    Share Your Experience

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