Category: Insurance Customer Service Information – Reviews And Complaints

Find essential contact information for insurance companies, including customer service phone numbers, addresses, chat links, email addresses, and websites. Additionally, explore reviews, ratings, feedback, and complaints about the customer service performance of these insurance providers.

  • AIG Customer Service, Reviews and Complaints

    Need help with AIG customer service, a claim, bill payment, account question, AIG Travel policy, business insurance claim, Accident & Health claim, Private Client Group policy, broker support, or complaint? This page lists verified AIG support options and gives customers a place to share reviews about their experience. CustomerServiceNumbers.com is not affiliated with AIG, American International Group, Inc., Corebridge Financial, Travel Guard, Lexington Insurance, or any AIG affiliate.

    AIG Customer Service Number

    The main AIG customer service number is 1-800-CALL-AIG / 1-800-225-5244. AIG lists this number for bill pay, account support, claims, corporate information, and general questions.

    AIG Corporate Address

    AIG’s older 175 Water Street address appears in some older listings, but AIG’s current headquarters and corporate materials now point to 1271 Avenue of the Americas in New York. For customer service, claims, billing, policy documents, or account support, use the correct phone number or online tool before mailing documents to a corporate address.

    American International Group, Inc.
    1271 Avenue of the Americas
    New York, NY 10020-1304

    Use the Correct AIG Support Route

    AIG is a large insurance organization with separate support routes for individuals, businesses, brokers, agents, risk managers, travel insurance, private client policies, accident and health coverage, warranties, and commercial claims. The best number is usually the one printed on your policy, claim letter, billing notice, travel policy, broker documents, or online account.

    AIG Claims Help

    AIG claims are routed by product and business line. Use the correct claim route for your policy type. Commercial auto, general liability, property, workers’ compensation, aerospace, accident and health, travel, and Private Client Group claims may each use different tools or teams.

    For a claim, have your policy number, claim number if available, date of loss, location of loss, damage description, photos, police report information, medical or travel documents if relevant, repair estimates, employer information if applicable, and contact information ready.

    AIG Travel and Travel Guard Support

    AIG Travel and Travel Guard policies may involve trip cancellation, trip interruption, medical emergencies, baggage delay, travel delay, emergency assistance, and claim documents. Use the travel-specific phone numbers instead of the general AIG number when possible.

    For travel claims, keep trip receipts, itinerary details, airline or cruise documentation, medical documentation if applicable, baggage reports, cancellation notices, and claim correspondence in a private file.

    AIG Business, Broker, and Risk Manager Support

    AIG business insurance customers, brokers, agents, and risk managers may need different support than individual policyholders. Commercial policies can involve broker-served accounts, risk management teams, multinational portals, workers’ compensation tools, commercial auto claims, property claims, general liability claims, and specialty lines.

    AIG Private Client Group

    AIG Private Client Group and high-net-worth personal insurance support may involve specialized home, collections, excess liability, auto, yacht, or umbrella coverage. Private Client Group claims use a separate phone number.

    Do not post high-value property details, home addresses, collection details, security information, claim photos, or private household information in a public review.

    Former AIG Life, Annuity, and Retirement Customers

    Many former AIG Life & Retirement accounts are now associated with Corebridge Financial. If your policy, annuity, retirement account, VALIC account, American General Life policy, or older AIG life insurance document does not appear to be handled by AIG’s current property and casualty support, check Corebridge Financial.

    If your policy says American General Life Insurance Company, The United States Life Insurance Company in the City of New York, VALIC, AIG Retirement Services, or Corebridge, use the customer-service instructions on your current policy or account statement.

    What AIG Customer Service Can Help With

    • General AIG account questions
    • Bill pay and account support
    • AIG claims routing
    • AIG Travel and Travel Guard policies
    • Business insurance claims
    • Accident and health claims
    • Private Client Group claims
    • Warranty management questions
    • Broker, agent, and risk manager support
    • Commercial property, casualty, liability, workers’ compensation, and specialty insurance issues
    • Former AIG life, annuity, and retirement account routing to Corebridge
    • Complaint escalation and department routing

    Information to Have Ready Before Contacting AIG

    • Your AIG policy number, account number, or certificate number
    • Your claim number, if available
    • The named insured, business name, traveler name, policyholder, claimant, or beneficiary name
    • The product type, such as travel, property, casualty, accident and health, workers’ compensation, Private Client Group, warranty, commercial auto, or business insurance
    • Your broker, agent, employer, or risk manager information if applicable
    • Date, time, and location of the loss if calling about a claim
    • Photos, repair estimates, police report information, travel receipts, medical documents, or claim records if relevant
    • Billing statement, payment confirmation, cancellation notice, or renewal notice if calling about billing
    • Any prior representative name, case number, adjuster name, or written response

    AIG Reviews and Complaints

    At the time of this page update, this CustomerServiceNumbers.com listing shows 0 customer reviews for AIG. Because there are no live CSN reviews yet, this page should not claim that customers commonly praise or complain about specific AIG issues based only on this website.

    If you have contacted AIG about a claim, travel policy, business insurance policy, bill payment, Private Client Group policy, Accident & Health claim, warranty issue, broker support matter, former AIG life or retirement routing issue, or complaint, you can share your experience below. Helpful reviews explain the policy or claim type, which support route you used, how long it took to receive a response, and whether the issue was resolved.

    Privacy and Moderation Warning for AIG Reviews

    Insurance and financial-services reviews can involve private financial, medical, legal, travel, business, vehicle, property, and claim information. Do not post policy numbers, claim numbers, account numbers, Social Security numbers, dates of birth, addresses, phone numbers, email addresses, payment details, travel documents, medical records, workers’ compensation records, accident reports, property photos, business loss details, beneficiary information, settlement details, attorney communications, or screenshots containing private information.

    Reviews may be moderated for profanity, spam, personally identifiable information, and unsafe content. Keep your review factual and based on your own AIG customer service experience.

    How to Escalate an AIG Complaint

    If your issue is not resolved during the first contact, ask AIG which business unit, claims team, broker, agent, administrator, or affiliate is handling your issue. Request a case number, claim number, supervisor review, written explanation, or next-step instructions.

    • Start with the phone number or portal shown on your policy, bill, claim letter, or account document.
    • Use 1-800-225-5244 if you are unsure where to start.
    • For claims, use the correct claims route for travel, business, accident and health, Private Client Group, workers’ compensation, or commercial coverage.
    • For broker-served business policies, involve your broker or risk manager.
    • For former AIG life, annuity, or retirement issues, verify whether Corebridge Financial is the current servicing company.
    • Request written confirmation for claim, billing, coverage, cancellation, or account decisions.
    • If the issue involves insurance regulation, contact your state insurance department for guidance.

    Common AIG Customer Service Issues

    • Finding the correct AIG department or affiliate
    • Confusion between AIG, Corebridge, American General, VALIC, Travel Guard, Lexington, or Private Client Group
    • Business claim or commercial insurance claim status questions
    • AIG Travel claim documentation questions
    • Accident and Health claim routing issues
    • Workers’ compensation access or claim communication problems
    • Bill pay, payment posting, renewal, or cancellation notice questions
    • Broker, agent, or risk manager routing confusion
    • Private Client Group claim or payment questions
    • Former AIG life insurance or retirement account routing to Corebridge

    Related Customer Service Numbers Pages

    Frequently Asked Questions About AIG Customer Service

    What is the AIG customer service number?

    The main AIG customer service number is 1-800-CALL-AIG / 1-800-225-5244. AIG lists this number for bill pay, account support, claims, corporate information, and general questions.

    What is the AIG Travel customer service number?

    AIG lists AIG Travel customer service at 1-800-826-1300.

    What is the AIG Travel claims number?

    AIG lists AIG Travel claims at 1-800-826-5248.

    What is the AIG business claims number?

    AIG lists business claims at 1-800-242-2418.

    Where is AIG headquartered?

    AIG’s current headquarters address is associated with 1271 Avenue of the Americas, New York, NY 10020-1304. Older listings may still show 175 Water Street.

    Is AIG Life & Retirement still AIG?

    Many former AIG Life & Retirement, VALIC, American General, annuity, and retirement accounts are now associated with Corebridge Financial. Check the name and contact information on your current policy, account statement, or online login page.

    Can CustomerServiceNumbers.com access my AIG policy or claim?

    No. CustomerServiceNumbers.com is an independent consumer information and review website. To file claims, make payments, access policies, update accounts, or resolve claim issues, contact AIG, Corebridge, your broker, your agent, or the correct official support route directly.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and review information since 2004. CSN is an independent consumer-help site and is not owned by AIG, American International Group, Inc., Corebridge Financial, Travel Guard, Lexington Insurance, or any company listed on this website.

    Our goal is to help readers find official support routes, understand customer service issues, and share reviews that may help other consumers. Always verify current policy, claim, billing, travel, business insurance, workers’ compensation, private client, life insurance, annuity, retirement, and legal information directly with AIG, Corebridge, your broker, your agent, your employer, your attorney, your state insurance department, or the appropriate official organization.

    Share Your Experience

    Have you contacted AIG about a policy, claim, bill, travel insurance issue, business insurance claim, accident and health claim, Private Client Group policy, broker support issue, former AIG life or retirement account, warranty matter, or complaint? Share your experience below to help other customers understand what happened and how the issue was handled.

    Privacy reminder: Do not post policy numbers, claim numbers, account numbers, travel documents, medical records, workers’ compensation documents, payment details, business loss details, home addresses, phone numbers, emails, legal documents, beneficiary details, settlement details, or private screenshots in a public review.

    Page Update Note: This AIG customer service page was reviewed and updated on July 4, 2026.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with AIG, American International Group, Inc., AIG Property Casualty Company, AIG Specialty Insurance Company, National Union Fire Insurance Company of Pittsburgh, PA, American Home Assurance Company, Lexington Insurance Company, Travel Guard, Private Client Select, Corebridge Financial, American General Life Insurance Company, VALIC, or any AIG affiliate. Phone numbers, addresses, links, policy information, and customer service details are provided for consumer convenience and may change. CustomerServiceNumbers.com cannot file claims, access policies, process payments, change coverage, provide legal advice, provide insurance advice, provide tax advice, provide investment advice, resolve claims, or manage retirement accounts. Contact AIG, Corebridge, your broker, your agent, your employer, your state insurance department, or the appropriate official organization for help with your specific issue.

  • Aetna Customer Service, Reviews and Complaints

    Need help with Aetna customer service, claims, benefits, Medicare, dental, pharmacy, billing, prior authorization, ID cards, an appeal, grievance, online account, or complaint? This page lists verified Aetna support options and gives members a place to share reviews about their experience. CustomerServiceNumbers.com is not affiliated with Aetna, CVS Health, Aetna Life Insurance Company, Aetna Better Health, CVS Caremark, or any Aetna affiliate.

    Aetna Customer Service Numbers

    Aetna customer service depends on your plan type. For the fastest help, check the phone number on the back of your Aetna member ID card. Aetna says its corporate contact center can answer general questions and help route callers, but it does not have member account information.

    Use the Number on Your Aetna ID Card First

    Aetna plans can differ by employer, state, Medicare plan, Medicaid plan, dental plan, pharmacy benefit, provider network, and benefit administrator. The number on your current Aetna member ID card is usually the best first contact for claims, benefits, prior authorization, billing, provider network, pharmacy, appeal, grievance, and ID card questions.

    • Have your member ID card: Call the number printed on the card.
    • Have an online account: Log in to your Aetna member website and choose Help for phone, email, and chat options.
    • Do not have your card: Use Aetna’s member website, public contact form, or corporate contact center to find the correct route.
    • Need urgent medical care: Contact your doctor, care team, emergency services, or the urgent-care route listed in your plan documents.

    Aetna Corporate Address

    Aetna Inc. is associated with its Hartford, Connecticut corporate address. For member service, benefits, claims, ID cards, billing, appeals, grievances, or provider-network questions, use the number on your Aetna ID card, your Aetna member website, or the correct plan-specific support route before mailing documents to a corporate address.

    Aetna Inc.
    151 Farmington Avenue
    Hartford, CT 06156

    Aetna Medicare Customer Service

    Aetna Medicare customer service depends on the type of Medicare plan. If you already have an Aetna Medicare plan, use the number on your Aetna Medicare member ID card first. If you do not have your card, use the plan-specific numbers below.

    • Aetna Medicare Advantage Plans: 1-844-979-3435
    • Medicare Advantage Hours: 7 days a week, 8 AM-8 PM
    • Aetna Medicare Stand-Alone Part D Plans: 1-866-235-5660
    • Part D Hours: 7 days a week, 24 hours a day
    • Aetna Medicare Supplement Insurance: 1-888-624-6290
    • Medicare Supplement Hours: Monday-Friday, 8 AM-8 PM Eastern Time
    • Employer or Group Medicare Advantage: 1-888-267-2637
    • Employer or Group Medicare Advantage Hours: Monday-Friday, 8 AM-9 PM Eastern Time
    • Aetna Medicare Contact Page: Aetna Medicare Member Services

    Aetna Medicare Special Needs Plans

    Aetna Medicare Special Needs Plans have separate contact routes. These plans may involve Medicaid coordination, chronic condition support, long-term care, prescription drugs, and special plan rules.

    Aetna Dental Customer Service

    Aetna dental support depends on whether the plan is individual, employer-sponsored, Medicare, Medicaid, or administered through another benefit route. Start with the phone number on your dental ID card or Aetna member account.

    Aetna Pharmacy and CVS Caremark Support

    Some Aetna plans use CVS Caremark for pharmacy benefits or mail-order prescriptions. Pharmacy coverage, formularies, prior authorization, mail-order prescriptions, and prescription claims can depend on your specific plan.

    • Pharmacy or CVS Caremark Mail Service Pharmacy Questions: 1-800-227-5720
    • TDD: 1-800-823-6373
    • Pharmacy Hours: Monday-Friday, 7 AM-11 PM Eastern Time; Saturday, 7 AM-9:30 PM Eastern Time; Sunday, 8 AM-6 PM Eastern Time
    • Pharmacy Claims Mailing Address:
      Aetna
      P.O. Box 52444
      Phoenix, AZ 85072-2444
    • Mail-Order Drugs Mailing Address:
      CVS Caremark
      P.O. Box 659541
      San Antonio, TX 78265-9541

    Aetna Better Health Medicaid Support

    Aetna Better Health Medicaid plans are state-specific. If you have an Aetna Medicaid plan, use the phone number on your Aetna Better Health member ID card or the contact page for your state plan. Eligibility and enrollment questions may involve your state Medicaid agency, while plan benefits and care questions may involve Aetna Better Health.

    • Aetna Better Health: Aetna Better Health Medicaid Plans
    • Member ID Card: Use the phone number printed on the back of your Medicaid plan card.
    • State Medicaid Questions: Contact your state Medicaid agency if the issue involves eligibility, renewal, or enrollment.

    Aetna Behavioral Health and Mental Health Support

    Behavioral health, mental health, and substance-use benefits can vary by plan. Aetna tells members and providers to use the number on the member ID card for mental health services and substance-use treatment support when plan-specific routing is needed.

    If you are experiencing a mental health emergency or immediate safety concern, contact emergency services, a crisis line, your doctor, or the emergency instructions in your plan documents.

    Aetna Claims, Benefits, and ID Card Help

    Aetna members can use the member website to check coverage, search claims, find care, manage prescriptions, estimate costs, access a digital ID card, and request a new card.

    Aetna Appeals, Grievances, and Claim Denials

    If a claim, prior authorization, prescription, dental service, medical service, or benefit is denied, follow the appeal or grievance instructions in your denial letter, EOB, plan document, or member account. Appeal deadlines and mailing addresses can vary by plan, state, Medicare status, Medicaid status, and whether the appeal is filed by a member or provider.

    • Member Appeals and Grievances: Use the instructions in your EOB, denial letter, plan document, or member account
    • Aetna Member Services: Call the number on your member ID card
    • Aetna Claims, Grievances, and Appeals: Aetna Member Rights and Resources
    • Provider Commercial Disputes and Appeals: 1-888-632-3862
    • Provider Medicare Medical and Dental Appeals: 1-800-624-0756

    Aetna Provider Support

    Providers should use Aetna’s provider service tools instead of member customer service when the issue involves claims, credentialing, contracting, precertification, provider appeals, benefits, or reimbursement.

    What Aetna Customer Service Can Help With

    • Medical plan benefits and coverage questions
    • Medicare Advantage, Part D, Medicare Supplement, and group Medicare support
    • Dental plan questions
    • Medicaid plan routing through Aetna Better Health
    • Pharmacy, formulary, mail-order, and CVS Caremark questions
    • Claims and explanation-of-benefits questions
    • Prior authorization and referral questions
    • Billing, premium payment, and plan-payment questions
    • Member ID cards and online account access
    • Finding doctors, dentists, pharmacies, hospitals, or specialists
    • Appeals, grievances, claim denials, and complaint routing
    • Updating address, communication preferences, or member profile

    Information to Have Ready Before Contacting Aetna

    • Your Aetna member ID number
    • The phone number on the back of your Aetna member ID card
    • The member’s name and date of birth
    • Your plan type, such as employer plan, individual plan, Medicare, Medicaid, dental, pharmacy, or student health
    • Claim number, EOB, denial letter, authorization number, or appeal notice if available
    • Provider, doctor, dentist, pharmacy, hospital, or facility information
    • Date of service
    • Billing statement, premium payment confirmation, invoice, or cancellation notice if the issue involves payment
    • Prescription name, pharmacy name, or formulary question if calling about medication coverage
    • Any prior case number, representative name, or written response

    Aetna Provider Support

    Providers should use Aetna’s provider service tools instead of member customer service when the issue involves claims, credentialing, contracting, precertification, provider appeals, benefits, or reimbursement.

    What Aetna Customer Service Can Help With

    • Medical plan benefits and coverage questions
    • Medicare Advantage, Part D, Medicare Supplement, and group Medicare support
    • Dental plan questions
    • Medicaid plan routing through Aetna Better Health
    • Pharmacy, formulary, mail-order, and CVS Caremark questions
    • Claims and explanation-of-benefits questions
    • Prior authorization and referral questions
    • Billing, premium payment, and plan-payment questions
    • Member ID cards and online account access
    • Finding doctors, dentists, pharmacies, hospitals, or specialists
    • Appeals, grievances, claim denials, and complaint routing
    • Updating address, communication preferences, or member profile

    Information to Have Ready Before Contacting Aetna

    • Your Aetna member ID number
    • The phone number on the back of your Aetna member ID card
    • The member’s name and date of birth
    • Your plan type, such as employer plan, individual plan, Medicare, Medicaid, dental, pharmacy, or student health
    • Claim number, EOB, denial letter, authorization number, or appeal notice if available
    • Provider, doctor, dentist, pharmacy, hospital, or facility information
    • Date of service
    • Billing statement, premium payment confirmation, invoice, or cancellation notice if the issue involves payment
    • Prescription name, pharmacy name, or formulary question if calling about medication coverage
    • Any prior case number, representative name, or written response

    Aetna Reviews and Complaints

    At the time of this page update, this CustomerServiceNumbers.com listing shows 0 customer reviews for Aetna. Because there are no live CSN reviews yet, this page should not claim that customers commonly praise or complain about specific Aetna issues based only on this website.

    If you have contacted Aetna about medical coverage, Medicare, Medicaid, dental, pharmacy benefits, claims, billing, prescriptions, provider access, prior authorization, an ID card, online account access, appeals, grievances, or a complaint, you can share your experience below. Helpful reviews explain the plan type, support route used, how long it took to receive a response, and whether the issue was resolved.

    Privacy and Moderation Warning for Aetna Reviews

    Health insurance reviews can involve private health, financial, dependent, Medicare, Medicaid, dental, pharmacy, and claim information. Do not post Aetna member ID numbers, Medicare numbers, claim numbers, Social Security numbers, dates of birth, diagnoses, prescriptions, medical records, provider records, dependent names, EOBs, appeal or grievance letters, prior authorization documents, payment details, addresses, phone numbers, email addresses, or screenshots containing private information.

    Reviews may be moderated for profanity, spam, personally identifiable information, and unsafe content. Keep your review factual and based on your own Aetna customer service experience.

    How to Escalate an Aetna Complaint

    How to Escalate an Aetna Complaint

    If your issue is not resolved during the first contact, ask whether the issue should be handled as a customer service request, claim appeal, grievance, billing dispute, provider-access issue, eligibility problem, pharmacy issue, dental issue, or privacy concern. Follow the instructions in your plan documents, EOB, denial letter, appeal notice, or official Aetna communication.

    • Start with the number on the back of your Aetna member ID card.
    • Ask for a case number or reference number.
    • Request written instructions for appeals or grievances if coverage was denied or reduced.
    • Save EOBs, denial letters, claim records, payment confirmations, provider bills, and appeal documents.
    • For employer-sponsored plans, contact your employer benefits office if eligibility or enrollment is disputed.
    • For Medicaid plans, verify whether Aetna Better Health or your state Medicaid agency handles the issue.
    • For Medicare plans, follow the Medicare appeal or grievance instructions in your plan documents.
    • For urgent medical concerns, contact your doctor, care team, emergency services, or the number on your plan card.

    Common Aetna Customer Service Issues

    • Finding the correct Aetna department or plan phone number
    • Claims, EOBs, or reimbursement questions
    • Prior authorization or referral questions
    • Provider listed as in network but billing differently
    • Dental, pharmacy, or prescription drug routing confusion
    • Medicare Advantage, Part D, or Medicare Supplement plan questions
    • Medicaid eligibility or care-access questions through Aetna Better Health
    • Billing, premium, invoice, or online payment problems
    • Member ID card or online account login issues
    • Appeal or grievance questions
    • Confusion between Aetna, CVS Health, CVS Caremark, an employer benefits office, a state Medicaid agency, and provider offices

    Related Customer Service Numbers Pages

    Frequently Asked Questions About Aetna Customer Service

    What is the Aetna customer service phone number?

    Aetna lists its corporate contact center at 1-800-US-AETNA / 1-800-872-3862, but Aetna says members should use the Member Services number on their ID card for personalized service.

    What is the Aetna Medicare customer service number?

    Aetna Medicare support depends on the plan type. Aetna lists 1-844-979-3435 for Medicare Advantage, 1-866-235-5660 for stand-alone Part D, and 1-888-624-6290 for Medicare Supplement.

    What is the Aetna dental customer service number?

    Aetna lists non-Medicare dental plan support at 1-800-451-7715. Members should also check their Aetna dental ID card or online account for plan-specific support.

    How do I view Aetna claims or get an ID card?

    Log in to your Aetna member account to search claims, check coverage, find care, access a digital ID card, or request a new ID card.

    Where is Aetna headquartered?

    Aetna Inc. lists its corporate address as 151 Farmington Avenue, Hartford, CT 06156.

    Can CustomerServiceNumbers.com access my Aetna account?

    No. CustomerServiceNumbers.com is an independent consumer information and review website. To access Aetna benefits, claims, billing, appeals, grievances, eligibility, cards, prescriptions, or account details, contact Aetna directly through its official website, member account, or the number on your member ID card.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and review information since 2004. CSN is an independent consumer-help site and is not owned by Aetna, CVS Health, Aetna Better Health, CVS Caremark, or any company listed on this website.

    Our goal is to help readers find official support routes, understand customer service issues, and share reviews that may help other consumers. Always verify current claims, benefits, billing, Medicare, Medicaid, dental, pharmacy, appeal, grievance, provider, and account information directly with Aetna, your employer, your provider, your pharmacy, your state Medicaid agency, Medicare, or the appropriate official organization.

    Share Your Experience

    Have you contacted Aetna about medical benefits, Medicare, Medicaid, dental, pharmacy coverage, claims, billing, payments, prescriptions, provider access, prior authorization, your member ID card, your online account, appeals, grievances, or a complaint? Share your experience below to help other members understand what happened and how the issue was handled.

    Privacy reminder: Do not post Aetna member IDs, Medicare numbers, claim numbers, dates of birth, medical details, diagnoses, prescriptions, dependent information, Medicaid documents, payment details, addresses, phone numbers, emails, EOBs, appeal letters, grievance documents, or private screenshots in a public review.

    Page Update Note: This Aetna customer service page was reviewed and updated on July 4, 2026.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Aetna, Aetna Inc., Aetna Life Insurance Company, Aetna Better Health, CVS Health, CVS Caremark, any employer plan, any provider, any pharmacy, or any government Medicaid or Medicare agency. Phone numbers, addresses, links, benefit information, and customer service details are provided for consumer convenience and may change. CustomerServiceNumbers.com cannot access accounts, verify eligibility, submit claims, process appeals, file grievances, change coverage, provide medical advice, provide insurance advice, resolve billing disputes, or determine benefits. Contact Aetna, your employer, your provider, your pharmacy, your state Medicaid agency, Medicare, or the appropriate official organization for help with your specific issue.

  • AAA Roadside Assistance Number, Member Services and Complaints

    To call AAA roadside assistance or request a tow truck, dial 1-800-222-4357, also known as 1-800-AAA-HELP. AAA roadside assistance is available 24 hours a day, seven days a week for towing, dead batteries, flat tires, vehicle lockouts, fuel delivery, winching, and other eligible roadside services.

    AAA member services, membership billing, insurance, travel, local branches, and complaints are generally handled by the regional AAA club serving your ZIP code. This guide explains how to find your local AAA number, check how many roadside calls you may have left, and escalate an AAA roadside assistance complaint.

    AAA Roadside Assistance Number and Customer Service Contacts

    Regional-number warning: AAA is a federation of regional clubs. The membership, insurance, travel, billing, branch, and complaint numbers shown on your card, policy, receipt, app, or local club website control when they differ from a regional example listed above.

    How to Call AAA Roadside Assistance

    Call 1-800-222-4357 to request AAA roadside assistance by telephone. The same number spells 1-800-AAA-HELP.

    You can also:

    • Request service through the AAA mobile app
    • Use AAA’s online roadside-request system
    • Text HELP to 1-800-222-4357

    Be ready to provide:

    • Your name and AAA membership number
    • Your exact location
    • A safe callback number
    • Vehicle year, make, model, color, and license plate
    • The type of help needed
    • Whether the vehicle is in traffic or another dangerous location
    • Whether anyone is injured or requires emergency assistance

    If there has been a crash, injury, fire, crime, medical emergency, dangerous traffic situation, or immediate threat to life, call 911 first.

    What Is the AAA Tow Truck Number?

    The AAA towing number is 1-800-222-4357. This is also the main national AAA roadside-assistance number.

    AAA towing benefits can vary by:

    • Regional AAA club
    • Classic, Plus, Premier, or another membership level
    • Distance to the requested destination
    • Vehicle type
    • Whether the vehicle is accessible from a normally traveled road
    • Number of roadside calls already used
    • Whether additional equipment or labor is required

    Ask the dispatcher to confirm:

    • The included towing mileage
    • The cost per additional mile
    • The tow destination
    • The estimated arrival time
    • Whether special equipment creates an additional charge
    • Whether the request counts against the annual service-call allowance

    AAA Member Services and Your Local AAA Number

    There is no single universal member-services number for every AAA member. AAA consists of independent regional clubs, and your ZIP code usually determines which club handles your membership.

    Use your local AAA member-services department for:

    • Membership renewal
    • Membership cancellation
    • Automatic renewal
    • Billing questions
    • Adding or removing household members
    • Replacement membership cards
    • Changing your address
    • Upgrading or downgrading a membership
    • Reviewing roadside-call usage
    • Explaining towing mileage and benefits
    • Local branch services
    • Membership complaints

    To find your local AAA number:

    1. Visit AAA.com.
    2. Enter the ZIP code associated with your membership.
    3. Open the regional club website.
    4. Select Contact Us, Member Services, or Locations.
    5. Verify the number against your membership card or account.

    Regional Member-Services Examples

    • AAA Auto Club Enterprises regions: 1-800-222-8794; currently published hours are Monday-Friday, 8:00 a.m.-7:00 p.m., and Saturday, 8:00 a.m.-5:00 p.m.
    • AAA Mountain West regions: 1-800-922-8228; currently published hours are Monday-Friday, 7:00 a.m.-9:00 p.m., and Saturday-Sunday, 7:00 a.m.-7:00 p.m. Pacific Time.

    These are regional examples, not universal national numbers. Use the club listed on your membership account when it differs.

    How Many AAA Calls Do I Have Left?

    Many AAA clubs provide each primary or associate member with up to four roadside-service calls during each membership year. Exact allowances, excess-call charges, and counting rules depend on the regional club and current membership guide.

    A roadside call may include:

    • Towing
    • Battery service
    • Jump start
    • Flat-tire service
    • Fuel delivery
    • Vehicle lockout or locksmith service
    • Mechanical first aid
    • Winching
    • Eligible bicycle transportation in certain clubs

    To find out how many AAA calls you have left:

    1. Sign in to your regional AAA account and review membership benefits or service history.
    2. Check the current member handbook.
    3. Call your local AAA member-services department.
    4. Ask how many service calls have been recorded during the current membership year.
    5. Ask when the annual allowance resets.
    6. Ask what charge applies after the included calls are used.

    AAA Mountain West members can call 1-800-922-8228 to ask how many roadside calls have been used. Members in other regions should use their own club’s number.

    What If AAA Counted a Call That Was Not Completed?

    If a tow truck or roadside provider never arrived, the service was canceled, the request was duplicated, or the wrong service was dispatched, ask the regional club to review whether the incident should count against your annual allowance.

    Keep:

    • The roadside request number
    • Dispatch confirmation
    • Text updates
    • App screenshots
    • Cancellation or closed-request notice
    • Service-provider name
    • Date and time of each contact

    A public review does not correct the account. Submit a formal request to the club that recorded the roadside call.

    AAA Roadside Assistance Services

    Depending on the membership and circumstances, AAA roadside assistance may include:

    • Towing
    • Battery testing
    • Jump starts
    • Mobile battery replacement where available
    • Flat-tire service using the vehicle’s usable spare tire
    • Vehicle lockout assistance
    • Fuel delivery
    • Minor mechanical assistance
    • Winching from an accessible location

    The member generally must be present with the disabled vehicle and may be asked to show a current membership card and photo identification.

    AAA benefits often follow the member rather than one registered vehicle, but coverage, excluded vehicles, waiting periods, RV or motorcycle benefits, towing distances, and service-call limits vary by regional club and membership tier.

    AAA Roadside Assistance Complaints

    An AAA roadside assistance complaint may involve:

    • A tow truck that never arrived
    • A long delay without updates
    • An incorrect roadside location
    • A request closed before service was completed
    • A vehicle taken to the wrong destination
    • An unexpected towing charge
    • A service call counted incorrectly
    • Vehicle damage
    • A faulty repair
    • A battery-warranty dispute
    • Unsafe contractor conduct
    • A provider who demanded an unapproved payment
    • Difficulty reaching a supervisor

    Complaint About an Active Roadside Request

    Call 1-800-222-4357 when:

    • The tow truck has not arrived.
    • The estimated arrival time has passed.
    • The driver cannot locate you.
    • The service request disappeared or was closed.
    • Your location or destination is incorrect.
    • You are no longer in a safe location.

    Ask for the current dispatch status, contractor name, revised arrival estimate, and roadside request number.

    Complaint After Roadside Service

    1. Contact the regional AAA club that dispatched the service.
    2. Request its roadside-service feedback or complaint form.
    3. Choose the appropriate category, such as complaint, damage, faulty repair, overcharge, or service-provider concern.
    4. Provide the roadside request number and service date.
    5. Describe the requested resolution.
    6. Attach copies of receipts, photographs, estimates, messages, and tow records.
    7. Ask for a complaint case number.
    8. Request a written response.

    AAA National Member Relations

    After using the regional club’s complaint process, unresolved national-level or association questions may be submitted to:

    AAA National does not directly administer every regional membership, dispatch, insurance policy, travel booking, or local contractor. Include the regional club name and its prior case number.

    AAA Towing Damage, Overcharge, and Faulty-Service Complaints

    If a tow company or roadside contractor damaged the vehicle:

    1. Photograph the vehicle before it is moved again.
    2. Record the contractor’s name, truck number, and driver information.
    3. Keep the tow receipt and roadside request number.
    4. Notify the dispatching AAA club immediately.
    5. Obtain written repair estimates.
    6. Ask whether the club or contractor handles the damage claim.
    7. Do not authorize disposal of damaged parts until the responsible party has had an opportunity to inspect them.

    If an unexpected charge was collected, ask AAA to compare it with the membership’s towing mileage, covered service, special-equipment rules, excess-call policy, and destination request.

    AAA Battery Service and Warranty Complaints

    For a AAA battery complaint, keep:

    • The battery purchase receipt
    • Installation date
    • Battery model and serial information
    • Warranty terms
    • Battery test results
    • Roadside service tickets
    • Vehicle charging-system test results
    • Prior case numbers

    Contact the regional club or battery-service operation that sold and installed the battery. Ask whether the problem involves the battery itself, the vehicle’s alternator or charging system, excessive electrical draw, installation, or another mechanical condition.

    A roadside jump start is not necessarily the same as a completed battery-warranty inspection or replacement.

    AAA Membership Renewal, Cancellation, and Billing Help

    Contact your regional club to:

    • Renew a membership
    • Cancel automatic renewal
    • Ask for a refund under the club’s rules
    • Change the membership level
    • Add or remove an associate member
    • Replace a membership card
    • Update contact information
    • Question an unfamiliar renewal charge
    • Review roadside-call usage

    Ask for written confirmation of a cancellation, renewal change, or refund. Removing an app or payment card does not necessarily cancel the underlying membership.

    AAA Insurance Claims Help

    AAA insurance is offered through different regional clubs, affiliated insurers, and underwriting companies. Use the number printed on the insurance card, declarations page, claim correspondence, or regional AAA website.

    For many Auto Club Enterprises policies:

    • Auto and Home Insurance Claims: 1-800-672-5246
    • Claim Reporting Availability: 24 hours a day, 7 days a week

    Have ready:

    • Policy number
    • Date, time, and location of the loss
    • Driver and vehicle information
    • Photographs and video
    • Police report number
    • Witness information
    • Repair-shop details
    • Claim number and adjuster name

    An insurance complaint should normally begin with the insurer and claims department named on the policy. An unresolved insurance dispute may also be submitted to the state department of insurance.

    AAA Life Insurance Support

    • Existing Policyholder Support: 1-855-598-0890
    • Policyholder Hours: Monday-Friday, 8:00 a.m.-8:00 p.m. ET; Saturday, 11:00 a.m.-3:00 p.m. ET
    • AAA Life Claims Support: 1-855-598-0857
    • Claims Hours: Monday-Friday, 9:00 a.m.-7:00 p.m. ET
    • New Policy Inquiries: 1-888-422-7020
    • Official AAA Life Website: AAA Life Contact Us

    AAA Life Insurance Company is separate from many regional AAA membership and roadside operations. Use AAA Life’s own policyholder or claims support for life-insurance matters.

    AAA Travel Help

    AAA Travel support is generally handled by the regional club or advisor that completed the reservation.

    Contact your local AAA club for:

    • Hotels
    • Cruises
    • Vacation packages
    • Rental cars
    • Travel insurance
    • Passport photos
    • International Driving Permits
    • Trip planning
    • Existing reservation changes

    Keep the booking number, traveler names, dates, provider information, cancellation terms, and insurance documents available.

    A hotel, airline, cruise line, tour operator, rental-car company, or travel-insurance administrator may control part of the cancellation or refund decision.

    AAA Local Branch Services

    AAA branch services differ by location. A branch may offer:

    • Membership services
    • Insurance agents
    • Travel advisors
    • Passport photos
    • International Driving Permits
    • Notary services
    • Maps and travel materials
    • Vehicle-registration or DMV services in participating states

    Use the local-club locator and call before visiting to confirm services, appointments, documents, and hours.

    AAA Scam and Fraud Warnings

    Be cautious when a caller, text, email, advertisement, or website:

    • Demands immediate payment to prevent membership cancellation
    • Requests a password or one-time verification code
    • Directs payment to an unverified roadside provider
    • Requests gift cards, wire transfers, or cryptocurrency
    • Promises a refund but demands an advance fee
    • Uses a misspelled or unfamiliar website address
    • Requests remote access to a telephone or computer
    • Claims an insurance settlement requires unnecessary banking information

    Open AAA.com independently, use the official app, or call 1-800-222-4357. Contact the financial institution immediately if payment information was exposed.

    About AAA, Regional Clubs, and National Leadership

    • Association: AAA / American Automobile Association
    • Structure: Federation of independent regional motor clubs
    • AAA, Inc. President and Chief Executive Officer: Gene Boehm
    • AAA National Office: 1000 AAA Drive, Heathrow, FL 32746
    • National Office Phone: 1-407-444-7000
    • National Member Relations: 1-407-444-8402
    • AAA Corporate Office Information: AAA Corporate Office and Headquarters

    AAA National supports the regional-club federation but does not directly control every local membership, insurance policy, roadside contractor, travel booking, or branch decision.

    The Heathrow national office is not a roadside dispatch center, tow-truck lot, insurance-claims office, travel desk, or walk-in membership-service branch.

    AAA Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently has no published AAA reviews. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.

    Customers may leave a review for AAA roadside assistance involving:

    • Roadside response time
    • Towing
    • Battery service
    • Flat-tire service
    • Lockout assistance
    • Fuel delivery
    • Annual roadside-call limits
    • Membership billing
    • Insurance claims
    • Travel reservations
    • Local branch support
    • Complaint escalation

    Identify the regional club, general service type, approximate date, support route, response time, and outcome. Do not assume that one regional club or independent contractor represents every AAA organization.

    AAA Customer Service FAQs

    What is the AAA roadside-assistance number?

    Call 1-800-222-4357, also known as 1-800-AAA-HELP. Roadside assistance is available 24/7.

    How do I call AAA roadside assistance?

    Dial 1-800-222-4357. You can also request service online, through the AAA app, or by texting HELP to the same number.

    What is the Triple A tow truck number?

    The Triple A or AAA tow-truck number is 1-800-222-4357.

    Is AAA towing available 24 hours?

    Yes. AAA roadside assistance and towing requests are accepted 24 hours a day, seven days a week.

    What is the AAA member-services number?

    The correct member-services number depends on the regional AAA club serving your ZIP code. Enter your ZIP code at AAA.com or check your membership card. Auto Club Enterprises members may use 1-800-222-8794 in its regions.

    How do I find my local AAA number?

    Enter the ZIP code associated with your membership at AAA.com. The site will direct you to the regional club and its local contact numbers.

    How many AAA calls do I have left?

    Many AAA clubs include up to four roadside calls per member per membership year. Sign in to your regional account or call your local member-services department to confirm how many calls have been recorded and when the allowance resets.

    Does every AAA member receive four roadside calls?

    Four calls are published by many major AAA clubs, but the exact allowance and rules are controlled by the member’s regional club and current membership guide.

    What happens after I use all my AAA calls?

    AAA may still provide roadside service at a member rate or additional charge. Ask the regional club to confirm the fee before dispatch when possible.

    Can AAA count a tow truck that never arrived as a service call?

    Ask the regional club to review the service record. Keep the request number, app status, texts, cancellation notice, and proof that service was not completed.

    How do I make an AAA roadside assistance complaint?

    For an active request, call 1-800-222-4357. After service, submit a complaint or roadside-feedback form to the regional club that dispatched the provider and request a case number.

    How do I make a Triple A complaint?

    “Triple A” and “AAA” refer to the same association. Begin with the regional club responsible for the membership or service. Unresolved national-level questions may be sent to AAA Member Relations.

    What is AAA Member Relations’ number?

    AAA National Member Relations can be reached at 1-407-444-8402 or MemberRelations@national.aaa.com.

    Where can I leave a review for AAA roadside assistance?

    You can leave a firsthand review in the review section below. A public review does not replace a formal complaint to AAA or correct a roadside-call count.

    Can I use AAA in someone else’s car?

    AAA roadside benefits generally follow the member, but the member must normally be present with the disabled vehicle and show identification. Regional restrictions apply.

    What information do I need when calling AAA?

    Have the membership number, exact location, vehicle description, requested service, callback number, and information about any immediate safety risks.

    What is the AAA insurance-claims number?

    Insurance numbers vary by club and underwriting company. Many Auto Club Enterprises customers can report auto or home claims at 1-800-672-5246. Use the number printed on the policy when it differs.

    What is the AAA Life policyholder number?

    Call AAA Life at 1-855-598-0890.

    What is the AAA Life claims number?

    Call AAA Life Claims Support at 1-855-598-0857.

    Where is AAA National headquartered?

    AAA National is located at 1000 AAA Drive, Heathrow, Florida 32746.

    Who is the CEO of AAA National?

    Gene Boehm is President and Chief Executive Officer of AAA, Inc.

    Related Customer Service Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share genuine service experiences since 2004.

    This page distinguishes AAA roadside assistance from regional member services, local branches, independent towing contractors, AAA-affiliated insurers, AAA Life Insurance Company, travel providers, and AAA National Member Relations.

    CustomerServiceNumbers.com is independent and is not owned by or affiliated with AAA or any regional AAA club.

    Share Your AAA Customer Service Experience

    Have you contacted AAA about roadside assistance, towing, a dead battery, flat tire, lockout, fuel delivery, a roadside-call limit, membership renewal, billing, insurance, travel, a local branch, or an unresolved complaint? Share your firsthand experience below.

    Include the general region, service type, approximate date, support route used, response time, and outcome.

    Do not post a complete membership number, policy or claim number, driver’s-license number, vehicle identification number, exact stranded location, home address, payment-card information, travel-booking number, password, verification code, private roadside tracking link, or unredacted documents.

    Submitting a public review does not replace an active roadside request, formal AAA complaint, insurance claim, billing dispute, or request to correct the number of calls shown on a membership.

    Page Update Note

    This AAA customer-service page was updated on July 29, 2026, to improve coverage of the AAA roadside assistance number, AAA member services, local AAA numbers, towing and tow-truck searches, annual roadside-call limits, roadside assistance complaints, Triple A complaint searches, and roadside-service reviews. The update also preserves regional-club routing, insurance and AAA Life contacts, travel guidance, scam warnings, the exact AAA corporate-office resource, the live 0/5 rating based on zero reviews, and consumer privacy protections.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with AAA, the American Automobile Association, AAA National, AAA, Inc., any regional AAA club, AAA Life Insurance Company, a AAA-affiliated insurer, independent towing company, roadside contractor, repair facility, travel provider, or financial institution.

    Telephone numbers, hours, regional boundaries, membership benefits, towing mileage, roadside-call limits, service charges, insurance contacts, travel services, complaint procedures, executives, and branch services can change. Verify account-specific information through the membership card, regional club, member guide, policy, booking documents, AAA.com, or the official AAA app.

    CustomerServiceNumbers.com cannot dispatch a tow truck, provide roadside assistance, determine how many service calls remain, change a membership, reverse a charge, process an insurance claim, replace a battery, book travel, discipline a contractor, or resolve a formal complaint. Contact AAA, the applicable regional club, insurer, travel provider, financial institution, emergency service, regulator, attorney, or another responsible organization directly.

  • Canada Life Customer Service, Claims and Complaint Help

    Canada Life provides individual insurance, workplace health and dental benefits, disability coverage, retirement plans, investments, annuities, creditor insurance, travel assistance, and other financial products in Canada. The correct customer-service number depends on the policy, plan, account, claim, and reason for contacting the company.

    The commonly listed number 1-888-252-1847 is primarily used for individual insurance, personal policies, individual investments, and products purchased through an advisor. Workplace-benefit, workplace-retirement, Public Service Health Care Plan, creditor-insurance, travel-emergency, and complaint inquiries have separate support routes.

    Canada Life Customer Service Phone Numbers

    • Individual Insurance, Personal Policies and Individual Investments: 1-888-252-1847
    • Individual Customer-Service Hours: Monday-Friday, 8:00 a.m.-8:00 p.m. ET
    • Individual Life Claims Outside Canada and the United States: 1-416-597-6981
    • Workplace Health and Dental Benefits: 1-800-957-9777
    • Workplace Benefits Hours: Monday-Friday, 8:00 a.m.-8:00 p.m. ET
    • Workplace Retirement and Savings Plans: 1-800-724-3402
    • Workplace Retirement Hours: Monday-Friday, 8:00 a.m.-8:00 p.m. ET
    • My Canada Life at Work Login Support: 1-888-222-0775
    • Personal Investments Online-Account Support: 1-888-534-1836
    • Creditor Insurance: 1-800-380-4572
    • Creditor-Insurance Hours: Monday-Friday, 8:00 a.m.-6:00 p.m. ET
    • Public Service Health Care Plan: 1-855-415-4414
    • PSHCP International Collect Calls: 1-431-489-4064
    • Canada Life Complaints Office: 1-844-222-2264
    • Complaints Office Hours: Monday-Friday, 8:00 a.m.-8:00 p.m. Eastern Time
    • TTY to Voice: Dial 711
    • Voice to TTY: 1-800-855-0511
    • Official Contact Page: Canada Life Contact Information
    • Official Website: Canada Life

    Use the telephone number printed on your current policy, benefit card, statement, claim letter, denial notice, or account correspondence whenever it differs from a general number listed above.

    Canada Life does not publish one general email address for every customer and product. Use the secure online account, official product-specific form, verified departmental email, or instructions in your current correspondence.

    Choose the Correct Canada Life Support Department

    Individual Life Insurance and Personal Policies

    Call 1-888-252-1847 for individual policies purchased directly or through an insurance or financial advisor.

    Individual policy support may include:

    • Policy values and coverage
    • Premium payments
    • Automatic bank withdrawals
    • Beneficiary changes
    • Ownership changes
    • Address and name changes
    • Policy loans
    • Withdrawals and surrenders
    • Dividend options
    • Policy lapses and reinstatement
    • Life-insurance claims
    • Critical-illness or disability coverage purchased individually
    • Individual health and dental policies

    Have the complete legal insurer name and policy number available privately. Older documents may show Great-West Life, London Life, Canada Life, or Freedom 55 Financial.

    Workplace Health and Dental Benefits

    Call 1-800-957-9777 for workplace health, dental, prescription, vision, paramedical, and other employer-sponsored benefits.

    Workplace-benefit support may include:

    • Plan and member identification
    • Coverage and benefit balances
    • Health and dental claims
    • Prescription coverage
    • Coordination of benefits
    • Dependent coverage
    • Claim status and payment
    • Predeterminations
    • Denied claims and appeals
    • My Canada Life at Work
    • Direct deposit
    • Travel assistance under eligible plans

    Your employer’s benefit booklet controls. Coverage limits, exclusions, deductibles, reimbursement percentages, claim deadlines, coordination rules, and appeal procedures vary by plan.

    Workplace Retirement and Savings Plans

    Call 1-800-724-3402 for an employer-sponsored pension, registered retirement savings plan, tax-free savings account, deferred profit-sharing plan, retirement-income plan, or other workplace savings arrangement.

    Workplace retirement support may include:

    • Plan enrollment
    • Contribution information
    • Investment selections
    • Account balances and statements
    • Beneficiary designations
    • Transfers between investment options
    • Employment termination options
    • Retirement-income choices
    • Withdrawals where permitted
    • Tax receipts
    • Locked-in account rules
    • Required retirement conversions

    Withdrawal, transfer, conversion, and investment options depend on the plan, applicable pension legislation, tax rules, and employment status.

    Creditor Insurance

    Call 1-800-380-4572 for Canada Life creditor-insurance questions. The line is currently available Monday through Friday from 8:00 a.m. to 6:00 p.m. Eastern Time.

    Creditor insurance may be connected with a:

    • Mortgage
    • Line of credit
    • Personal loan
    • Credit card
    • Vehicle loan
    • Other debt product

    The bank or lender may sell or administer the account while Canada Life insures eligible benefits. Identify whether the issue concerns the loan, premium, insurance certificate, claim, or lender’s account servicing.

    Canada Life Travel Medical Emergency Assistance

    If your Canada Life workplace plan includes travel emergency coverage, use the number printed on the travel-assistance card.

    • Canada and United States: 1-800-957-9777
    • Outside Canada and the United States: 1-204-946-2577
    • Travel Emergency Availability: 24 hours a day

    For a life-threatening emergency, contact the local emergency service first. Travel assistance does not replace an ambulance, hospital emergency department, police, fire department, consular assistance, or evacuation ordered by local authorities.

    When safe, contact the travel-assistance provider before receiving expensive nonemergency treatment. Some plans require advance approval, coordination, documentation, or use of a designated provider.

    Keep:

    • The benefits card
    • Travel dates
    • Medical reports
    • Itemized bills
    • Proof of payment
    • Prescriptions
    • Travel-assistance case number
    • Provincial health-plan information
    • Other travel-insurance documents

    Public Service Health Care Plan Support

    Canada Life administers the Public Service Health Care Plan for eligible federal public-service members, pensioners, and dependants.

    PSHCP members should use their dedicated plan contact rather than the general workplace-benefits number when the issue concerns positive enrolment, plan eligibility, PSHCP claims, member-account access, or plan-specific correspondence.

    Emergency travel and comprehensive out-of-province coverage may involve a separate assistance provider. Use the number displayed on the current PSHCP benefit card.

    My Canada Life and My Canada Life at Work

    My Canada Life

    My Canada Life is generally used for personal insurance, investments, and products purchased individually or through an advisor.

    Use the personal account to:

    • Review policy and investment information
    • View statements and correspondence
    • Update eligible personal information
    • Access forms
    • Review transactions
    • Check claim or policy information where available

    My Canada Life at Work

    My Canada Life at Work is generally used for employer-sponsored health, dental, disability, retirement, pension, and savings plans.

    Canada Life Login Problems

    If you cannot sign in:

    1. Confirm that you are using the personal or workplace portal appropriate for the product.
    2. Verify the email address or username.
    3. Use the official password-reset option.
    4. Check spam and junk folders for verification messages.
    5. Confirm that your current telephone number and email are on file.
    6. Do not repeatedly create new accounts for the same policy or plan.
    7. Call the appropriate login-support number if access cannot be restored.

    Do not provide a password or multifactor-authentication code to an unexpected caller, email sender, advisor, employer, health provider, or person claiming to be technical support.

    How to Submit a Canada Life Workplace Health or Dental Claim

    When the plan permits, claims can be submitted through My Canada Life at Work or the mobile app.

    Before submitting, confirm:

    • The patient is an eligible plan member or dependant.
    • The service date falls within the coverage period.
    • The provider and service are eligible.
    • A prescription or referral is included when required.
    • The claim is submitted before the plan deadline.
    • Another insurer must be billed first when coordination rules apply.
    • The receipt contains the required provider and payment information.

    Keep the original receipt and supporting records after an electronic claim. Canada Life may request them for verification.

    Missing or Delayed Workplace Claims

    If a claim remains pending:

    1. Review the online claim status.
    2. Check for a request for additional information.
    3. Confirm that the plan and member numbers were entered correctly.
    4. Verify direct-deposit information.
    5. Ask the provider whether the claim was submitted electronically.
    6. Contact Canada Life with the submission date and claim details.
    7. Request written confirmation of any missing requirement.

    Do not resubmit the same claim repeatedly unless Canada Life instructs you to do so. Duplicate claims can delay review or create an overpayment.

    How to Appeal a Denied Health or Dental Claim

    Review the claim explanation and benefit booklet before appealing. Determine whether the denial involved:

    • Ineligible service or provider
    • Coverage maximum
    • Deductible or reimbursement percentage
    • Missing prescription or medical information
    • Late submission
    • Coordination of benefits
    • Plan exclusion
    • Administrative error
    • Insufficient documentation

    An appeal should identify the claim, explain why the decision is disputed, and include information not previously considered.

    Possible supporting documents include:

    • Detailed receipt
    • Prescription
    • Medical or dental explanation
    • Treatment plan
    • Provider qualifications
    • Prior approval
    • Coordination statement from another insurer
    • Relevant benefit-booklet provision

    Canada Life aims to process workplace health and dental claim appeals within seven calendar days after receiving the required information. Actual timing can vary by plan and complexity.

    Canada Life Disability Claims and Appeals

    Canada Life administers short- and long-term disability claims under many workplace plans.

    A disability claim may require:

    • Employee statement
    • Employer or plan-sponsor statement
    • Attending physician’s statement
    • Job demands and earnings information
    • Medical and functional records
    • Treatment information
    • Consent and authorization forms

    Notify the employer and submit the required forms promptly. The benefit booklet and claim documents control the notice and proof-of-claim deadlines.

    Disability Appeal Process

    If a disability claim is denied, the letter should explain the reason, information considered, appeal procedure, and submission address.

    Canada Life’s standard disability process may provide:

    • Appeal level 1
    • Appeal level 2
    • Appeal level 3
    • Complaint escalation after the final internal appeal

    New information may include updated medical records, specialist reports, functional restrictions, treatment changes, workplace demands, test results, or clarification of an earlier report.

    Filing an ordinary customer-service complaint does not replace the disability appeal or extend a contractual or legal deadline.

    Canada Life Individual Life Insurance Claims

    Call 1-888-252-1847 from Canada or the United States to begin an individual life-insurance claim. Call 1-416-597-6981 from elsewhere.

    The claimant may be asked to provide:

    • Claimant statement
    • Certified or official proof of death
    • Policy number or policy copy
    • Beneficiary identification
    • Estate or trust documents
    • Tax information
    • Assignment documents
    • Additional information about the policy or death

    Request the current claim package and secure submission instructions before mailing original or certified documents.

    Life-Claim Delays

    If the claim remains pending:

    1. Confirm that the claim was received.
    2. Ask whether every required document is complete.
    3. Request the claim or reference number.
    4. Ask whether the claim is subject to a beneficiary, estate, contestability, fraud, cause-of-death, or legal review.
    5. Request a written description of any remaining requirement.
    6. Retain all correspondence and delivery records.
    7. Use Canada Life’s complaint process if the delay remains unresolved.

    Canada Life may be unable to discuss a claim with someone who is not a beneficiary, executor, trustee, assignee, legal representative, or otherwise authorized person.

    Canada Life Beneficiary, Ownership, and Policy Changes

    Contact the individual Client Service Centre or the financial advisor to obtain the current form for:

    • Beneficiary changes
    • Contingent beneficiary changes
    • Policy ownership transfers
    • Trustee changes
    • Name or address changes
    • Assignments
    • Payment-account changes
    • Authorized representative changes

    A requested change is not necessarily effective when the form is mailed or uploaded. Ask for written confirmation showing that Canada Life accepted the change and recorded the effective date.

    Canada Life Premium Payments, Policy Lapse, and Reinstatement

    Use the payment instructions on the current premium notice or policy correspondence. Do not mail premiums to the corporate head office unless Canada Life specifically directs you there.

    Before paying, confirm:

    • The policy number
    • Premium amount
    • Due date
    • Grace-period deadline
    • Payment frequency
    • Correct payee and mailing address
    • Whether a missed automatic withdrawal must be replaced manually

    If a policy is in danger of lapsing, request:

    • Current policy status
    • Amount required to keep it in force
    • Deadline for receipt of payment
    • Effect of loans or withdrawals
    • Reinstatement requirements
    • Written confirmation after payment

    Submitting a payment or reinstatement application does not guarantee that coverage has been restored. Obtain written confirmation of the effective policy status.

    Canada Life Investments, Segregated Funds, and Annuities

    Canada Life provides individual and workplace investment and retirement products. Depending on the product, these may include:

    • Segregated funds
    • Guaranteed-interest options
    • Annuities
    • Registered retirement savings plans
    • Registered retirement income funds
    • Tax-free savings accounts
    • Nonregistered investments
    • Employer pensions and savings plans

    Investment values, guarantees, withdrawal rights, surrender charges, maturity dates, death benefits, fees, and taxes depend on the contract or plan.

    Before withdrawing, transferring, surrendering, or changing an investment, request information about:

    • Current value
    • Guaranteed amount
    • Market-value adjustment
    • Fees and surrender charges
    • Effect on maturity or death guarantees
    • Tax withholding
    • Locked-in restrictions
    • Processing time
    • Available alternatives

    Segregated-fund values can rise or fall. The policy contract applies when general website information differs from the contract.

    Administrative Services Only Workplace Plans

    Some workplace benefit plans are Administrative Services Only plans.

    In an ASO arrangement:

    • The employer or plan sponsor funds the benefits.
    • The employer determines the plan provisions.
    • Canada Life administers claims under the agreed contract.
    • The employer may retain authority over certain plan decisions.

    A denial may therefore involve Canada Life’s administration, the employer’s plan terms, or both. Ask whether the plan is insured or ASO and request the applicable appeal route.

    Canada Life states that OLHI and insurance regulators generally do not review most ASO disputes. The employer’s human-resources, benefits, labour-relations, pension, union, or internal appeal process may be the appropriate external route.

    Canada Life Complaint Process

    Begin with the department responsible for the product or claim. If the issue remains unresolved, submit a formal complaint.

    Written complaints can be mailed to:

    The Canada Life Assurance Company
    Complaints Office T-262
    255 Dufferin Avenue
    London, ON N6A 4K1

    Include:

    • The product, policy, plan, or claim involved
    • A clear timeline
    • Previous case and appeal numbers
    • The department or representatives previously contacted
    • Relevant documents with unnecessary private information removed
    • The specific resolution requested

    Canada Life says it will generally acknowledge a formal complaint in writing within ten days and provide a final written response within 60 days. A complex complaint may require up to 30 additional days, in which case Canada Life says it will explain the delay.

    External Canada Life Complaint Options

    OmbudService for Life and Health Insurance

    After receiving Canada Life’s final response, many unresolved insurance complaints may be submitted to the OmbudService for Life and Health Insurance.

    OLHI can review eligible complaints involving life insurance, disability insurance, employee health benefits, travel insurance, annuities, segregated funds, and other life-and-health insurance products. It may not review every ASO workplace-plan dispute.

    Provincial and Territorial Insurance Regulators

    Insurance regulation depends on the province or territory. A policyholder may contact the regulator where the policy was issued or where the customer resides.

    Quebec consumers can contact the Autorité des marchés financiers. Saskatchewan consumers may have an additional escalation route through the Superintendent of Insurance after receiving Canada Life’s final response.

    Financial Consumer Agency of Canada

    The Financial Consumer Agency of Canada supervises federally regulated financial institutions for compliance with certain federal consumer-protection requirements, including complaint-handling obligations.

    FCAC does not decide or resolve an individual insurance claim or award compensation.

    Canada Life Cyber Incident and Account Security

    Canada Life disclosed a cyber incident in April 2026 involving unauthorized access to certain applications through an employee account.

    On May 7, 2026, Canada Life stated that:

    • The incident had been contained.
    • There was no evidence of ongoing unauthorized activity.
    • The company had completed its investigation.
    • Individuals whose sensitive data was identified as affected had been notified.
    • Affected individuals were offered credit-monitoring protection at no cost.

    Not every customer was necessarily affected. A person who did not receive an official notice should not assume that personal information was exposed based solely on online discussion or an unexpected message.

    Be cautious of phishing messages that refer to the incident. Do not disclose account credentials or make a payment to obtain protection, compensation, claim funds, or a credit-monitoring service.

    Canada Life Scam and Fraud Warnings

    Canada Life has warned about impersonators, false claim messages, and fraudulent investment promotions.

    Warning signs include:

    • A demand for money or gift cards to release an insurance claim
    • A brochure offering a Canada Life fixed-rate bond that cannot be verified
    • A request for a Social Insurance Number or date of birth by ordinary email
    • A request for a password or authentication code
    • A demand for cryptocurrency, gift cards, or payment to a personal account
    • A request for remote access to a computer or phone
    • An unexpected beneficiary or inheritance claim involving a deceased relative
    • Pressure to act before verifying the policy or representative

    Canada Life says it does not require payment or compensation to release a claim.

    End suspicious contact and call Canada Life through a trusted number shown on the official website, policy, statement, benefit card, or claim correspondence.

    About Canada Life, Ownership, and Leadership

    • Legal Company: The Canada Life Assurance Company
    • Parent Company: Great-West Lifeco Inc.
    • Corporate Group: Power Corporation group of companies
    • President and Chief Executive Officer: David Harney
    • President and Chief Executive Officer, Canada: Fabrice Morin
    • Chair of the Board: Jeffrey Orr
    • Registered and Canadian Head Office: 100 Osborne Street North, Winnipeg, MB R3C 1V3
    • Corporate Phone: 1-204-946-1190

    On January 1, 2020, The Great-West Life Assurance Company, London Life Insurance Company, The Canada Life Assurance Company, and two holding companies amalgamated into one legal company under The Canada Life Assurance Company name.

    Customers may still see Great-West Life, London Life, or Freedom 55 Financial names on older policy contracts, forms, statements, banking records, or correspondence.

    The Winnipeg head office and other Canada Life administrative offices are not walk-in claim, premium-payment, benefit, medical-record, retirement-transaction, or complaint-processing counters. Use the product-specific telephone, online, mailing, or secure submission route.

    Canada Life Customer Service FAQs

    What is Canada Life’s customer-service phone number?

    Call 1-888-252-1847 for many individual policies, insurance products, and individual investments. Workplace benefits, retirement plans, PSHCP accounts, creditor insurance, and formal complaints have separate numbers.

    What are Canada Life individual customer-service hours?

    The individual Client Service Centre is currently available Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern Time.

    What is the Canada Life workplace-benefits phone number?

    Call 1-800-957-9777 for most employer-sponsored health and dental benefit questions.

    What is the Canada Life workplace-retirement number?

    Call 1-800-724-3402 for most employer-sponsored retirement and savings plans.

    How do I contact Canada Life about the Public Service Health Care Plan?

    Call 1-855-415-4414 within North America. International callers can call collect at 1-431-489-4064.

    How do I contact Canada Life during a travel medical emergency?

    Use the number on the travel-assistance card. When no different number is shown, call 1-800-957-9777 from Canada or the United States, or 1-204-946-2577 from elsewhere.

    How do I start a Canada Life life-insurance claim?

    Call 1-888-252-1847 from Canada or the United States and request the current claim package and secure submission instructions.

    How do I appeal a denied Canada Life claim?

    Follow the instructions in the denial letter or benefit booklet. Explain why the decision is disputed and submit relevant information that was not previously considered.

    How do I file a complaint with Canada Life?

    Call the Complaints Office at 1-844-222-2264, submit the official webform, fax 1-855-317-9241, or mail the Complaints Office at 255 Dufferin Avenue, London, Ontario N6A 4K1.

    Who can review a Canada Life complaint externally?

    Eligible life-and-health insurance complaints may be submitted to OLHI after Canada Life issues its final response. Provincial regulators may also accept complaints. Most ASO workplace-plan disputes are generally outside OLHI’s and insurance regulators’ review authority.

    Where is Canada Life headquartered?

    Canada Life’s registered and Canadian head office is at 100 Osborne Street North, Winnipeg, Manitoba R3C 1V3.

    Is 330 University Avenue Canada Life’s headquarters?

    No. Canada Life’s current annual report lists 100 Osborne Street North in Winnipeg as its registered and Canadian head office. It identifies 330 University Avenue in Toronto with Canada Life Reinsurance.

    Who owns Canada Life?

    The Canada Life Assurance Company is a subsidiary of Great-West Lifeco Inc. and a member of the Power Corporation group of companies.

    Who is Canada Life’s CEO?

    David Harney is President and Chief Executive Officer of Canada Life. Fabrice Morin is President and Chief Executive Officer, Canada.

    Why does my policy say Great-West Life or London Life?

    Great-West Life, London Life, Canada Life, and two holding companies amalgamated on January 1, 2020. Many valid legacy policies and records continue to display the former company or brand name.

    Was every Canada Life customer affected by the 2026 cyber incident?

    No such conclusion should be made. Canada Life said it notified the individuals whose sensitive data was identified as affected and offered them free credit monitoring.

    Canada Life Customer Service Reviews and Complaints

    The review section below allows policyholders, plan members, beneficiaries, claimants, retirees, investors, and employers to share firsthand experiences involving Canada Life individual insurance, workplace benefits, disability claims, life claims, travel assistance, retirement plans, investments, creditor insurance, PSHCP coverage, online accounts, appeals, and complaints.

    No Canada Life reviews have currently been submitted on this page. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.

    Clearly identify whether the experience involved Canada Life, an employer or plan sponsor, an ASO benefits plan, a financial advisor, a health provider, a travel-assistance administrator, the Public Service Health Care Plan, a bank, OLHI, or a provincial regulator.

    Share Your Canada Life Experience

    Describe the product or plan, approximate date, department contacted, type of claim or account issue, response received, processing time, appeal or complaint route used, and final outcome.

    Do not post a policy, plan, certificate, claim, or member number; Social Insurance Number; date of birth; banking or investment information; password; authentication code; medical diagnosis; prescription record; disability documentation; tax form; death certificate; beneficiary information; payment details; complete address; private phone number; or another person’s confidential information.

    Page Update Note

    This Canada Life customer-service page was updated on July 28, 2026, to distinguish individual insurance from workplace benefits, workplace retirement, PSHCP, travel assistance, creditor insurance, and complaints; verify current phone numbers and hours; correct the head-office address; update ownership and leadership; explain the Great-West Life and London Life amalgamation; add claim, appeal, investment, ASO-plan, cyber-security, fraud, and external complaint guidance; remove unrelated insurance links and unsupported review themes; and accurately describe the live CustomerServiceNumbers.com review count.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with The Canada Life Assurance Company, Great-West Lifeco, Power Corporation of Canada, Great-West Life, London Life, Freedom 55 Financial, an employer or plan sponsor, the Public Service Health Care Plan, OLHI, the AMF, FCAC, a provincial regulator, health provider, financial advisor, bank, travel-assistance provider, or government agency.

    This page is provided for informational and customer-review purposes. Phone numbers, hours, addresses, executives, products, policy terms, benefits, investment options, claim deadlines, appeal procedures, travel coverage, cyber notices, and complaint processes can change. Verify important information through current Canada Life correspondence, policy documents, benefit booklets, denial notices, official account portals, and applicable regulators.

    CustomerServiceNumbers.com cannot access a policy or account, submit or approve a claim, change a beneficiary, make an investment transaction, provide financial or insurance advice, determine coverage, approve disability benefits, issue a payment, resolve an appeal, investigate a cyber incident, or decide a regulatory complaint. Contact Canada Life, the employer, plan sponsor, advisor, treating provider, OLHI, regulator, attorney, accountant, emergency service, or another responsible organization directly.

  • CareCredit Customer Service Number, Payments, and Reviews

    Need help contacting CareCredit customer service about your account, payment, bill, application, promotional financing, fraud concern, provider issue, Rewards Mastercard, or complaint? CareCredit is a health and wellness credit card issued by Synchrony Bank, so account-specific questions should be handled through official CareCredit or Synchrony channels.

    CareCredit Customer Service Contact Information

    CareCredit provides support for cardholders, applicants, healthcare providers, and CareCredit Rewards Mastercard users through official phone numbers, online account access, secure messaging, provider support, and mail options.

    Choose the Correct CareCredit Support Route

    Because CareCredit involves credit, healthcare expenses, veterinary care, billing, and medical-provider payments, use the official route that matches your issue. Do not post account details, medical details, provider invoices, card numbers, Social Security numbers, or screenshots in a public review.

    Existing CareCredit Cardholders

    For account access, payments, billing questions, promotional financing questions, statements, credit card account issues, authorized users, address changes, or account management, call CareCredit cardholder support at 1-866-893-7864 or log in to your CareCredit account.

    CareCredit Payments

    CareCredit says cardholders can log in to manage payments. If mailing a payment, use the payment address listed on the official CareCredit contact page and on your statement. Always verify the payment address on your current statement before mailing a payment.

    Applications and Prequalification

    For CareCredit applications, use the official CareCredit application page or call 1-800-677-0718. CareCredit says phone applications are for the CareCredit credit card, while the CareCredit Rewards Mastercard application may require online application.

    Fraud or Identity Theft Concerns

    If you suspect fraud, identity theft, unauthorized account activity, or a CareCredit account opened without your permission, contact Synchrony at 1-866-834-3205. For urgent account-security concerns, contact CareCredit or Synchrony directly through official channels.

    Billing Errors, Disputes, or Credit Reporting Concerns

    For billing errors, disputes, payment posting issues, statement questions, or credit-reporting concerns, log in to your account, use secure messaging when available, call CareCredit customer service, and review the billing-rights instructions provided in your account agreement or statement. For legal, credit, tax, or financial questions, contact the appropriate professional or official agency.

    Providers Accepting CareCredit

    Healthcare, dental, veterinary, vision, cosmetic, wellness, and other enrolled providers can contact CareCredit provider support at 1-800-859-9975. Providers interested in offering CareCredit can call 1-800-300-3046, Option 5.

    CareCredit Rewards Mastercard

    For CareCredit Rewards Mastercard redemption questions about orders or returns, call 1-855-483-3971. For account-management questions, use the official CareCredit or Synchrony account-support route.

    Information To Have Ready Before Contacting CareCredit

    Having the right information ready can help CareCredit or Synchrony route your issue. Share sensitive information only through official CareCredit, Synchrony, or secure account channels.

    • Your name as it appears on the account
    • The type of issue, such as payment, billing, fraud, application, provider charge, promotional financing, or account access
    • The last four digits of the CareCredit account or card only, if requested through an official channel
    • Statement date, payment date, or transaction date
    • Provider name and location for a provider-charge issue
    • Payment confirmation number, if available
    • Case number, secure-message reference, or prior contact date, if available
    • A short timeline of what happened

    Common Reasons Customers Contact CareCredit

    Customers may contact CareCredit customer service for help with:

    • Account login or online account access
    • Making a payment or checking payment status
    • Billing questions or statement errors
    • Promotional financing questions
    • Application status or prequalification questions
    • Provider charges or payments to a healthcare, dental, vision, cosmetic, or veterinary provider
    • Fraud, identity theft, or unauthorized account activity
    • Credit card replacement or account updates
    • CareCredit Rewards Mastercard redemption questions
    • Complaints about billing, interest, payment posting, provider charges, or account handling

    CareCredit Financing and Healthcare Reminder

    CareCredit is a credit product, not health insurance and not medical advice. Before using any healthcare financing product, review the current account terms, promotional financing details, payment due dates, interest terms, provider participation, and your monthly statements carefully. CustomerServiceNumbers.com cannot provide credit, legal, tax, medical, dental, veterinary, or financial advice.

    If your issue involves a medical, dental, veterinary, vision, cosmetic, or wellness procedure, contact the provider directly for care-related questions. If your issue involves the credit account, payment, statement, dispute, fraud, or account access, contact CareCredit or Synchrony through official channels.

    CareCredit Fraud and Account Security Reminder

    Never share your CareCredit login, password, full card number, Social Security number, one-time code, bank account information, payment card information, medical records, provider invoice, or account screenshots in a public review or with anyone who contacts you unexpectedly.

    Scammers may impersonate credit card companies, medical billing departments, providers, debt collectors, fraud teams, or customer service representatives. Use the official CareCredit website, your account login, or the phone numbers listed on your statement or CareCredit’s official website.

    How To Escalate a CareCredit Complaint

    If your first contact with CareCredit does not resolve your issue, follow up through official CareCredit or Synchrony channels with a clear timeline. Keep copies of statements, payment confirmations, secure messages, provider receipts, case numbers, and written responses.

    1. Start with CareCredit cardholder customer service at 1-866-893-7864.
    2. Log in to your CareCredit account and use secure messaging when available.
    3. For fraud or identity theft, contact Synchrony at 1-866-834-3205.
    4. For provider-charge questions, contact the provider and CareCredit if needed.
    5. For billing errors or credit-reporting concerns, follow the written dispute instructions on your statement or account agreement.
    6. For legal, financial, credit, medical, dental, veterinary, or regulatory questions, contact the appropriate professional or official agency.

    CareCredit Reviews and Complaints on CustomerServiceNumbers.com

    As of this update, this CSN page has 1 published review for CareCredit with an overall rating of 1.0 out of 5 stars. The visible review describes dissatisfaction with interest charged after a promotional period and concerns about the cost of using the card for dental work.

    Because there is only one published review on this CSN page, it should not be treated as a complete summary of all CareCredit customer experiences. If you have contacted CareCredit or Synchrony customer service, you can leave a review below to share your experience.

    Review Moderation and Privacy Reminder

    CustomerServiceNumbers.com moderates reviews for profanity, spam, and personal information. Because CareCredit involves credit accounts and healthcare-related expenses, please be especially careful not to post private financial, medical, dental, veterinary, identity, or account information.

    Do not include account numbers, card numbers, Social Security numbers, provider invoices, medical records, veterinary records, payment confirmations, credit-report details, screenshots, case numbers, phone numbers, email addresses, home addresses, passwords, PINs, one-time codes, or other private information in a public review.

    Related Customer Service Resources

    Customers researching healthcare financing, bank-card support, or credit account issues may also find these related CustomerServiceNumbers.com pages useful: Synchrony Bank customer service, Wells Fargo customer service, and UnitedHealthcare customer service. If you are researching an unfamiliar card charge, visit ChargeOnMyCard.com. You can also share broader company reviews at ZeroStars.org.

    CareCredit Customer Service FAQs

    What is the CareCredit customer service phone number?

    The verified CareCredit cardholder customer service number is 1-866-893-7864.

    What are CareCredit customer service hours?

    CareCredit lists cardholder phone support as available Monday-Sunday from 8:00am-12:00 midnight EST.

    Who issues the CareCredit credit card?

    The CareCredit credit card is issued by Synchrony Bank.

    How do I apply for CareCredit by phone?

    CareCredit lists phone applications at 1-800-677-0718. Review the current terms and conditions before applying.

    Who do I call for CareCredit fraud or identity theft?

    CareCredit directs customers who suspect fraud or identity theft to contact Synchrony at 1-866-834-3205.

    Where do I mail a CareCredit payment?

    CareCredit lists payment mail to Synchrony Bank, PO Box 71715, Philadelphia, PA 19176-1715. Always verify the current payment address on your statement or official CareCredit account before mailing a payment.

    Is CustomerServiceNumbers.com affiliated with CareCredit?

    No. CustomerServiceNumbers.com is an independent consumer information site and is not affiliated with CareCredit or Synchrony Bank. For account, billing, payment, fraud, application, dispute, healthcare-provider, or credit-related support, contact CareCredit or Synchrony directly through official channels.

    Share Your CareCredit Customer Service Experience

    If you have contacted CareCredit or Synchrony Bank customer service, share your experience below. Please keep your review factual and avoid posting private account, payment, card, medical, dental, veterinary, identity, credit, or contact information.

    Page Update Note: This CareCredit customer service page was updated on July 2, 2026, to reflect current official cardholder support hours, payment mailing information, application routing, fraud support, Synchrony issuer information, provider support, and CSN review-status guidance.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is a consumer-driven platform focused on customer service contact information, complaints, reviews, and user experiences. This website is not affiliated with CareCredit or Synchrony Bank. Contact details are provided for informational purposes and should be verified through the company’s official website before you rely on them. CareCredit does not provide customer support through this page. For account access, billing, payments, fraud, applications, credit reporting, disputes, healthcare, veterinary, legal, tax, financial, or regulatory matters, contact CareCredit, Synchrony, your provider, or the appropriate official/professional resource directly.

  • Encompass Insurance Customer Service, Claims and Reviews

    For an Encompass Insurance claim, call 1-800-588-7400. Encompass states that auto and home claims can be reported anytime, any day. For help locating or speaking with an Encompass independent insurance agent, call 1-800-262-9262.

    Encompass policies are generally sold and serviced through independent insurance agents. Policy changes, billing questions, cancellations, coverage requests, and document assistance should usually begin with the agent listed on your policy.

    How to Contact Encompass Insurance

    Important: Encompass uses several underwriting companies. The exact company name, payment address, cancellation address, and legal-notice address may differ by state and policy. Use the information printed on your declarations page, billing statement, insurance card, or claim correspondence when sending documents or payments.

    Choose the Correct Encompass Support Route

    To Report an Auto or Home Insurance Claim

    Call Encompass Claims at 1-800-588-7400. Have your policy number, date and location of the loss, contact information, photographs, police or incident report information, and details about the damaged property or vehicle available.

    To Check an Existing Claim

    Contact the assigned adjuster using the telephone number or email address in your claim correspondence. If you cannot reach the adjuster, call 1-800-588-7400 with your claim number and request assistance.

    For Policy Changes or Coverage Questions

    Contact the independent Encompass agent listed on your policy. An agent may be able to help with:

    • Adding or removing a vehicle or driver
    • Changing an address
    • Updating coverage limits or deductibles
    • Adding or removing optional coverage
    • Requesting proof of insurance
    • Reviewing discounts
    • Explaining a renewal or premium change

    If you cannot identify your agent, use the official agent locator or call 1-800-262-9262.

    For Billing or Payment Help

    Use the payment instructions shown on your current Encompass bill or policy documents. For a missing payment, returned payment, autopay problem, billing correction, or payment-plan question, contact your independent agent and keep the payment confirmation, bank record, date, amount, and policy number available.

    Do not mail a payment to the Northbrook company address unless your Encompass bill specifically instructs you to use that address.

    To Cancel an Encompass Policy

    Contact your independent agent and ask what written or signed cancellation request is required. Confirm:

    • The requested cancellation date
    • Whether any final premium remains due
    • Whether a refund is expected
    • Whether automatic payments have been stopped
    • Whether replacement coverage must begin first

    Do not simply stop making payments. This could result in a lapse or insurer-initiated cancellation rather than cancellation on the date you intended.

    How to File or Follow Up on an Encompass Claim

    1. Protect people and property. Contact emergency services when necessary and take reasonable steps to prevent additional damage.
    2. Document the loss. Take photographs or videos and save receipts, reports, repair estimates, and relevant correspondence.
    3. Call Encompass Claims. Report the loss at 1-800-588-7400.
    4. Request the claim number. Save the number along with the adjuster’s name and contact information.
    5. Ask what happens next. Confirm inspection requirements, repair authorization, temporary repairs, towing, rental coverage, or additional documentation.
    6. Keep a contact log. Record the dates of calls, representative names, requested documents, promised follow-up dates, and claim updates.

    Coverage, deductibles, repair authorization, rental reimbursement, temporary living expenses, and settlement amounts depend on the specific policy and circumstances of the loss.

    How to Escalate an Encompass Insurance Complaint

    If an Encompass policy, billing, cancellation, or claim problem remains unresolved:

    1. Contact your independent agent. Explain the problem and the resolution you are requesting.
    2. Contact the assigned claims representative. For claim issues, provide the claim number and ask for a written explanation of any decision or requested documentation.
    3. Request supervisor review. Ask that the complaint be documented and escalated to a claims manager or appropriate service supervisor.
    4. Keep written records. Save policy documents, bills, estimates, photographs, letters, emails, payment records, and a timeline of prior contacts.
    5. Use the official contact page. Visit the Encompass contact page for current company contact routes.
    6. Contact your state insurance department. The NAIC state insurance department directory can help you locate your state regulator and insurance complaint process.

    When escalating a complaint, clearly state what happened, whom you contacted, the dates involved, what Encompass has already communicated, and the specific resolution you are requesting.

    Encompass Insurance Customer Service Reviews and Complaints

    CustomerServiceNumbers.com provides a rating and review section below where customers can describe their experiences with Encompass Insurance.

    Useful reviews may discuss:

    • Independent-agent assistance
    • Auto or homeowners claims
    • Communication with an adjuster
    • Billing and payment problems
    • Policy renewals or premium changes
    • Coverage questions
    • Policy changes or cancellations
    • Complaint escalation and resolution

    Reviews represent individual customer experiences and may not reflect every policyholder’s experience. Claim outcomes can vary based on policy language, coverage limits, deductibles, state regulations, documentation, liability decisions, and the circumstances of each loss.

    Privacy reminder: Do not include policy numbers, claim numbers, driver’s-license numbers, vehicle identification numbers, home addresses, telephone numbers, email addresses, payment information, medical details, accident reports, legal documents, or other private information in a public review.

    Frequently Asked Questions About Encompass Insurance

    What is the Encompass Insurance customer service phone number?

    Encompass does not clearly advertise one universal telephone number for every policy-service issue. Call 1-800-262-9262 for help locating or speaking with an Encompass independent agent. For claims, call 1-800-588-7400.

    What is the Encompass Insurance claims number?

    The Encompass claims number is 1-800-588-7400.

    Can I report an Encompass claim 24 hours a day?

    Yes. Encompass states that auto and home insurance claims can be reported anytime, any day by calling 1-800-588-7400.

    How do I contact my Encompass insurance agent?

    Check your policy declarations page, insurance card, bill, renewal notice, or prior agent correspondence. If you cannot locate the agent’s information, use the official Encompass agent locator or call 1-800-262-9262.

    How do I change or cancel an Encompass policy?

    Contact the independent agent listed on your policy. Ask whether the change or cancellation requires a written form, signature, supporting documents, or confirmation of replacement insurance.

    Is Encompass Insurance part of Allstate?

    Encompass operates within the Allstate insurance group as a separate insurance brand. Policyholders should continue using Encompass-specific claims contacts and the independent agent listed on their policy.

    Where is Encompass Insurance located?

    State insurance regulators list Encompass underwriting companies at 3100 Sanders Road, Suite 201, Northbrook, Illinois 60062. Because different Encompass companies issue policies in different states, use the company name and address shown on your policy for payments, cancellations, legal notices, and formal correspondence.

    Related Customer Service Pages

    Customers comparing insurance support, claims handling, agent access, billing, and complaint procedures may also find these pages useful:

    For parent-company headquarters information, see the Allstate corporate office page.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service contact information and share service experiences since 2004. We focus on clear contact routes, department-specific phone numbers, complaint guidance, practical escalation steps, and customer-submitted reviews.

    CustomerServiceNumbers.com is independent and does not sell Encompass policies, provide insurance advice, process payments, access policy records, change coverage, file claims, or determine claim outcomes.

    Share Your Encompass Insurance Experience

    Have you contacted Encompass about an auto claim, home claim, independent agent, billing problem, policy change, premium increase, renewal, cancellation, or unresolved complaint? Share your experience below, including which support route you used, how long the process took, and whether the issue was resolved.

    Please keep your review focused on your own customer-service experience and do not publish private policy, claim, accident, medical, legal, or payment information.

    Page Update Note

    This Encompass Insurance customer service page was updated on July 16, 2026, to verify the current claims number, 24-hour claims availability, independent-agent assistance number, official contact and agent-locator routes, company address information, Allstate relationship, complaint-escalation guidance, related insurance pages, and customer-review privacy guidance.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Encompass Insurance, the Allstate Corporation, Allstate Insurance Company, any Encompass underwriting company, independent insurance agent, claims adjuster, repair facility, mortgage company, bank, state insurance department, or the National Association of Insurance Commissioners.

    This page is provided for informational purposes and as an independent platform for customer ratings, reviews, complaints, and feedback. CustomerServiceNumbers.com cannot access a policy, accept a payment, change coverage, cancel insurance, file or settle a claim, provide legal or insurance advice, or require Encompass to take a particular action. Contact Encompass, your independent agent, your state insurance department, emergency services, or another qualified official source for assistance.

  • MetLife Dental Customer Service, Claims and Appeals

    MetLife Dental customer service can help with plan benefits, claims, Explanation of Benefits statements, ID cards, participating dentists, pretreatment estimates, denied claims and appeals. The correct phone number depends on whether the member has a PPO, Dental HMO, employer plan, individually purchased TakeAlong plan, federal employee plan or veterans dental plan.

    MetLife Dental Customer Service Phone Numbers

    Use the number printed on the current dental ID card, Explanation of Benefits, denial notice or plan document when it differs from a general number shown above. The corporate office cannot normally approve dental treatment, change an EOB or decide a claim appeal.

    Best MetLife Dental Support Route by Issue

    • PPO claim or benefit question: Call 1-800-942-0854 or sign in to MyBenefits.
    • Dental HMO plan: Call 1-800-880-1800.
    • TakeAlong Dental enrollment or billing: Call 1-844-263-8336.
    • Federal employee plan benefits or claims: Call 1-888-865-6854.
    • FEDVIP enrollment or premium deduction: Contact BENEFEDS at 1-877-888-3337.
    • VADIP coverage, billing or address change: Call 1-888-310-1681.
    • Employer eligibility or payroll deduction: Contact the employer’s human-resources or benefits department.
    • Missing ID card: Download a digital card through MyBenefits or call the plan-specific number.
    • Find an in-network dentist: Use the MetLife provider directory and confirm participation with the dental office.
    • Expensive proposed treatment: Ask the dentist to submit a pretreatment estimate before care begins.
    • Denied claim: Review the EOB and follow the appeal instructions and deadline printed on it.
    • Incorrect dentist bill: Compare the dental bill with the EOB and contact both MetLife and the provider’s billing office.
    • Suspected insurance fraud: Use MetLife’s official fraud-reporting process rather than posting private evidence publicly.

    Information to Have Before Contacting MetLife Dental

    • Member name and date of birth
    • MetLife member or plan identification number
    • Employer or sponsoring organization
    • Plan type, such as PPO, HMO, TakeAlong, FEDVIP or VADIP
    • Dentist’s name, address and tax identification information when available
    • Date of service
    • Claim number
    • EOB date and denial or remark code
    • Dental procedure codes
    • Amount charged, allowed amount, plan payment and patient responsibility
    • Copies of X-rays, clinical notes or treatment plans when requested
    • Pretreatment estimate or authorization information
    • Previous customer-service case number
    • A concise explanation of the requested correction or resolution
    Do not post member IDs, claim numbers, Social Security numbers, diagnoses, X-rays, payment information or other private health information in a public review.

    MetLife Dental PPO and Preferred Dentist Program

    Members enrolled in the MetLife Preferred Dentist Program or another Dental PPO can generally choose an in-network or out-of-network licensed dentist, subject to the terms of the plan. In-network dentists agree to negotiated fees for applicable services. An out-of-network dentist may charge more than the plan’s recognized or allowed amount, leaving the member responsible for a larger balance. Before receiving treatment:
    1. Confirm the exact network name shown on the MetLife ID card.
    2. Search MetLife’s official provider directory.
    3. Call the dental office and verify participation in that exact network.
    4. Ask whether the dentist will submit the claim directly.
    5. Request a written cost estimate.
    6. Review deductibles, annual maximums, frequency limits and waiting periods.
    A dentist appearing in an online directory does not guarantee that every dentist at the office participates or that network status will remain unchanged. Confirm participation before the appointment and again before major treatment.

    MetLife Dental HMO and Managed Care Plans

    Dental HMO or Managed Care members should call 1-800-880-1800. These plans may require the member to select a participating primary dentist and may use a schedule of fixed copayments rather than ordinary PPO reimbursement. Before visiting a specialist, confirm whether the primary dentist must provide a referral. Review the plan’s Schedule of Benefits for the applicable copayment and any limitations. Changing the selected dental office may require advance notice and may not become effective immediately. Confirm the effective date before receiving nonemergency treatment from a new office.

    How MetLife Dental Claims Are Filed

    Participating dentists often submit claims directly to MetLife. When a member must file the claim, use the current form and submission instructions provided through MyBenefits or the applicable plan documents. A complete dental claim may require:
    • Member and patient information
    • Dentist information
    • Dates of service
    • Dental procedure codes
    • Tooth numbers or surfaces
    • Charges for each service
    • X-rays, periodontal charting or treatment notes
    • Coordination-of-benefits information
    • Proof of payment when reimbursement is requested
    Submit claims promptly. Filing deadlines vary by plan and may be stated in the certificate, Summary Plan Description, federal brochure or other coverage document.

    Checking a MetLife Dental Claim

    Members can sign in to MyBenefits to review claim status and processed EOBs. When calling about a claim, ask:
    • Whether the claim has been received
    • Whether it is complete or suspended for more information
    • Which document or code is missing
    • Whether information must come from the member or dentist
    • The date the information was requested
    • The date MetLife received the response
    • Whether a corrected claim or formal appeal is required
    • The claim or case reference number
    Record the date of each call and the representative’s explanation. Ask for written confirmation when a claim remains delayed because MetLife says information is missing.

    Understanding a MetLife Dental EOB

    An Explanation of Benefits is not automatically a bill. It explains how MetLife processed a dental claim. The EOB may show:
    • The dentist’s submitted charge
    • The plan’s negotiated or recognized amount
    • The deductible
    • The percentage or copayment applied
    • The amount MetLife paid
    • The amount listed as the member’s responsibility
    • Services excluded or limited by the plan
    • Denial or remark codes
    • Appeal or reconsideration instructions
    Compare the EOB with the dentist’s bill before paying a disputed amount. A provider billing error, incorrect procedure code, missing documentation or network-status issue may need to be corrected before a formal appeal is necessary.

    MetLife Dental Pretreatment Estimates

    MetLife recommends asking the dentist to submit a pretreatment estimate when proposed treatment is expected to exceed $300. The dentist generally sends the proposed procedure codes, treatment plan and supporting documentation. MetLife then issues an estimate showing how the plan may process the proposed services. A pretreatment estimate is not a guarantee of payment. The final benefit can change because of:
    • Loss of eligibility
    • Use of the annual maximum
    • Deductibles
    • Frequency limits
    • Waiting periods
    • Changes in the treatment performed
    • Different dental procedure codes
    • Coordination with another dental plan
    • Provider network status on the service date
    Ask the dental office not to begin nonurgent major treatment until the estimate has been reviewed and the expected patient cost is understood.

    MetLife Dental Claim Denials

    A dental claim may be denied or reduced because of:
    • Missing X-rays or clinical notes
    • Incorrect or incomplete claim information
    • Untimely filing
    • Annual maximums
    • Frequency limitations
    • Waiting periods
    • Age restrictions
    • Excluded cosmetic treatment
    • Orthodontic limitations
    • Out-of-network charges
    • Lack of eligibility on the service date
    • Coordination-of-benefits problems
    • A service being considered part of another procedure
    Read the denial reason carefully. Ask MetLife whether the dentist should submit a corrected claim or additional documentation before beginning a formal appeal.

    How to Appeal a MetLife Dental Claim

    1. Obtain the complete EOB or denial notice.
    2. Identify the specific denial reason and plan provision.
    3. Call the number on the EOB or dental ID card for clarification.
    4. Ask whether a corrected claim, reconsideration or formal appeal is required.
    5. Request supporting records from the dentist.
    6. Prepare a written explanation identifying the disputed service and requested result.
    7. Follow the exact submission address, form and deadline shown in the denial notice.
    8. Use trackable delivery or retain electronic confirmation.
    9. Keep a complete copy of everything submitted.
    10. Ask for the appeal reference number and expected review period.
    Do not send an appeal only to MetLife’s corporate headquarters. The appeal must reach the plan-specific claims or appeals unit identified in the EOB, denial notice or governing plan document.

    Documents That May Support a Dental Appeal

    • Original claim and corrected claim
    • Explanation of Benefits
    • Pretreatment estimate
    • Dentist’s narrative
    • X-rays and photographs
    • Periodontal charting
    • Treatment plan
    • Procedure notes
    • Proof of medical or dental necessity when applicable
    • Network-directory evidence
    • Prior customer-service correspondence
    • Relevant plan language
    The dentist’s clinical records should be submitted through the secure method identified by MetLife rather than attached to a public complaint or ordinary email.

    Incorrect Dental Bills and Balance Billing

    When the dentist’s bill differs from the MetLife EOB:
    1. Compare each procedure code and service date.
    2. Confirm whether the dentist was in network.
    3. Ask MetLife how it calculated the member responsibility.
    4. Ask the dental office whether it received the EOB and payment.
    5. Identify any service that was corrected, bundled or denied.
    6. Request an updated itemized statement.
    Do not assume that the amount billed by the dentist or listed on the EOB is automatically correct. Resolve differences before allowing an account to become overdue.

    Coordination of Dental Benefits

    A patient covered by more than one dental plan may need both insurers to coordinate benefits. One plan is generally primary and the other secondary under the applicable rules. Delays may occur when:
    • MetLife does not have the other plan’s information.
    • The primary insurer’s EOB was not submitted.
    • Dependent or birthday-rule information is incomplete.
    • Coverage dates conflict.
    • A dentist billed the secondary plan first.
    Provide updated coverage information to both plans and the dental office. Coordination does not guarantee that the two plans will pay the complete charge.

    MetLife Dental ID Cards and MyBenefits Access

    Members can use MyBenefits to view plan information, digital dental ID cards, claims, EOBs and available forms. If registration or login fails:
    • Confirm the name and date of birth match enrollment records.
    • Use the correct employer or sponsoring organization.
    • Try the email address connected with the benefits enrollment.
    • Contact the employer when eligibility has not yet been transmitted.
    • Call the plan-specific number when the account cannot be located.
    Many dental offices can verify eligibility electronically without a physical card, but members should still confirm benefits and network participation before treatment.

    Employer Enrollment and Payroll Deductions

    For employer-sponsored MetLife Dental coverage, contact the employer’s benefits department when the problem involves:
    • Initial enrollment
    • Adding or removing dependents
    • Payroll deductions
    • Qualifying life events
    • Coverage effective dates
    • COBRA or continuation options
    Contact MetLife for claims, EOBs, network questions and plan servicing after enrollment information has been received. Ask the employer and MetLife to compare effective dates when each organization shows different eligibility information.

    MetLife TakeAlong Dental

    TakeAlong Dental is an individually purchased MetLife dental option rather than ordinary employer enrollment. Customers can call 1-844-263-8336 or email support@contactmetlife.com. Contact TakeAlong support about:
    • Enrollment
    • Premium billing
    • Payment-method changes
    • Adding eligible dependents
    • Policy effective dates
    • PPO or available HMO options
    • Cancellation or termination questions
    Do not assume that the employer-plan claims number can resolve an individually billed TakeAlong premium issue.

    MetLife Federal Dental and VADIP Support

    Federal employee and veteran dental plans have separate service and enrollment routes. Federal and VADIP members should use their current plan brochure, EOB and official member portal for claim addresses, deadlines and appeal instructions. Do not use a mailing address from another MetLife dental program.

    Dental Emergencies and Urgent Care

    Contact the treating dentist or another licensed dental professional for urgent dental symptoms. Participating dental offices should provide instructions for obtaining emergency care when the office is closed. Seek immediate medical or emergency assistance for severe facial swelling, uncontrolled bleeding, difficulty breathing, loss of consciousness, serious trauma or another potentially life-threatening condition. Customer service cannot diagnose a dental emergency, prescribe medication or guarantee that a service will be covered.

    Reporting Suspected MetLife Fraud

    Use MetLife’s official fraud-reporting tools when a concern involves a false claim, identity theft, altered document, unauthorized account activity or someone impersonating MetLife. A routine claim disagreement, service complaint or appeal should first be handled through the dental customer-service and appeals process rather than being labeled as fraud without supporting evidence.

    MetLife Dental Reviews and Complaints

    CustomerServiceNumbers.com currently shows two visible MetLife Dental reviews with an overall rating of 3.5 out of 5. The reviews were submitted in 2015 and 2018. One reviewer asked how to obtain health and dental coverage and what the monthly cost would be. The other expressed dissatisfaction with MetLife Dental customer service and described a dentist’s reluctance to accept the plan. These two older reviews are not enough to establish current MetLife Dental service or claim trends. Newer reviews can help readers understand experiences involving PPO and HMO support, claims, pretreatment estimates, appeals, networks, billing and MyBenefits.

    Health Information, Privacy and Scam Warnings

    • Use MetLife.com, MyBenefits and the phone number printed on the current ID card or EOB.
    • Be cautious with search ads, fake support numbers and callers claiming they can guarantee claim approval.
    • MetLife should not require a gift card, cryptocurrency payment or person-to-person transfer to process a dental claim.
    • Do not disclose passwords, one-time codes or complete payment information to an unexpected caller.
    • Do not send X-rays, diagnoses, claim forms or identification documents through social-media messages.
    • Do not post member IDs, claim numbers, Social Security numbers, medical information, dental records, home addresses, telephone numbers or email addresses in a public review.
    • Remove patient names, dates of birth, provider identifiers and barcodes from screenshots before posting them.
    • A review submitted here does not file a claim, appeal a denial, change coverage or contact MetLife.

    Related Customer Service Numbers Pages

    Related Corporate Office Help

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share company reviews since 2004. We independently organize plan-specific phone numbers, claims resources, appeal guidance, complaint information and practical escalation steps. We are not owned by MetLife, Metropolitan Life Insurance Company, SafeGuard Health Plans, an employer, BENEFEDS, VADIP, a dentist, provider network or insurance administrator.

    Share Your MetLife Dental Customer Service Experience

    Have you contacted MetLife Dental about a claim, pretreatment estimate, denied benefit, appeal, participating dentist, incorrect bill, MyBenefits account, ID card, HMO plan or federal dental coverage? Leave a factual review below and explain which department you contacted, how long the process took and whether the issue was resolved. Comments are moderated. Do not include member IDs, claim numbers, Social Security numbers, diagnoses, X-rays, medical records, payment information, passwords, home addresses, telephone numbers, email addresses or names of individual representatives. Last Updated: July 11, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with MetLife, MetLife, Inc., Metropolitan Life Insurance Company, SafeGuard Health Plans, BENEFEDS, VADIP, any employer, dentist or insurance administrator. MetLife does not provide customer service through this website. This page cannot verify benefits, determine network status, process a claim, approve treatment, calculate patient responsibility or decide an appeal. Coverage, customer-service numbers, hours, claim deadlines and appeal procedures depend on the specific policy, employer, state and program. Use the current ID card, EOB, denial notice and plan documents for controlling information. This page is not medical, dental, legal, insurance, privacy or payment-dispute advice. Contact a licensed dental professional for treatment decisions and the applicable plan administrator for coverage decisions.

  • Reach AFLAC Customer Service – Reviews And Complaints

    Aflac is a supplemental insurance company offering accident, cancer, critical illness, hospital, short-term disability, dental, vision, life, Medicare Supplement, and group insurance products. Customers may contact Aflac for help with claims, claim status, policy maintenance, payments, MyAflac login, direct deposit, denied claim appeals, agent support, Dental & Vision benefits, Aflac Group coverage, Medicare Supplement policies, fraud concerns, and unresolved complaints.

    How to Contact Aflac Customer Service

    Aflac Customer Service Hours

    Aflac customer-service hours may vary by department. Aflac’s claims page lists customer-service representatives as available Monday through Friday from 9 a.m. to 7 p.m. Eastern Time. Aflac Group support is also listed as Monday through Friday from 9 a.m. to 7 p.m. Eastern Time. Some MyAflac employer resources list support as Monday through Friday from 8 a.m. to 8 p.m. Eastern Time. Aflac chat is available online for common questions 24 hours a day, 7 days a week.

    Best Ways to Get Help from Aflac

    The best way to contact Aflac depends on the type of policy and issue. Individual policyholders can usually start with MyAflac or the Aflac Customer Solutions Center at 1-800-992-3522. Group policyholders may need Aflac Group at 1-800-433-3036. Dental, Vision, New York, Tier One, and Medicare Supplement policies may have separate support numbers.

    For Claim Status or Filing a Claim

    Aflac says the easiest way to submit a claim is to log in to MyAflac. Customers can upload supporting documents, track claim status, view explanations of benefits, and enroll in direct deposit. If you cannot access your account online, Aflac also offers a secure guest claim-submission option.

    For Denied Claim Appeals

    If you disagree with an Aflac claims decision, Aflac says appeals must be submitted in writing. Appeals can be mailed to Aflac Claims Appeals, PO Box 84065, Columbus, GA 31908-9998 or faxed to 1-888-659-1023. Include supporting policy provisions, claim details, medical records, and any documents that support your appeal.

    For Policy Maintenance

    For policy maintenance, billing, address changes, payment questions, beneficiary updates, agent information, policy status, reinstatement, or direct deposit, call 1-800-992-3522 or log in to MyAflac. Aflac says customers can view agent contact information from the My Account page.

    For Dental and Vision

    For Aflac Dental and Vision customer care, call 1-877-864-0625. Davis Vision Customer Care is listed at 1-800-999-5431. Medicare members should also check the number on their ID card.

    For Aflac Group Coverage

    For Aflac Group coverage, call 1-800-433-3036. Group policies are often connected to an employer, benefits administrator, or broker, so employees may also need to contact their employer’s HR or benefits team for payroll deduction, enrollment, or eligibility questions.

    For Medicare Supplement Policies

    Aflac Medicare Supplement phone numbers depend on when the policy was issued and which entity issued it. If your Medicare Supplement policy was issued by Aflac Tier One in or after 2022, call 1-833-692-5692. If it was issued on or after 10/01/2012, call 1-855-207-2078. If it was issued before 10/01/2012, call 1-800-992-3522.

    For Fraud Concerns

    If you suspect fraud involving an Aflac policy, claim, agent, billing, or benefits account, call 1-800-578-3107 or email siu@aflac.com. If your bank account, identity, direct deposit, Social Security number, or payment information may have been compromised, also contact your bank or the appropriate fraud-reporting agency.

    What to Have Ready Before Contacting Aflac

    • Your Aflac policy or certificate number
    • Your claim number, if the issue involves an existing claim
    • The policyholder name, patient name, and date of service
    • Provider name, provider address, diagnosis, and treatment dates
    • Supporting claim documents, medical records, itemized bills, or explanation of benefits
    • Payment information, premium notice, or billing statement, if applicable
    • MyAflac login email or user ID, if the issue involves account access
    • Employer name or group number, if the policy is through work
    • Agent name or agent contact information, if available
    • A clear explanation of the issue and what resolution you are requesting

    Aflac Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows 2 Aflac reviews with an overall rating of 4.0 out of 5 stars. The live CSN review sentiment is limited and older but mixed-positive. One reviewer strongly recommends Aflac after a positive claims experience and says the coverage helped during an illness. Another reviewer says they submitted a hospitalization claim but could not see information about the claim online and felt the claim was taking a long time.

    Because there are only 2 visible CSN reviews and both are from 2015, customers should read the individual comments and consider leaving a current review below if they have recently contacted Aflac about claims, policy support, payments, MyAflac login, Dental & Vision, Aflac Group, Medicare Supplement, fraud concerns, or complaint resolution.

    Common Aflac Customer Complaints

    Customers searching for Aflac customer service often need help with:

    • Claim status and claim processing time
    • Denied claim appeals
    • Missing claim documents or supporting paperwork
    • MyAflac login or account access problems
    • Premium payments, payroll deductions, or billing questions
    • Direct deposit setup or claim payment questions
    • Policy maintenance, address changes, or beneficiary changes
    • Dental, Vision, Medicare Supplement, or Group policy routing
    • Difficulty reaching an agent or getting a callback
    • Employer-sponsored policy or payroll deduction confusion
    • Fraud, unauthorized changes, or suspicious policy activity

    Aflac Claims Tips

    If you are filing an Aflac claim, log in to MyAflac when possible. Aflac says online claim filing walks customers through the required documents and allows uploads. Claims may require provider information, patient details, dates of service, diagnosis, medical records, itemized bills, accident details, hospitalization records, or other supporting documents depending on the policy and claim type.

    Before calling about claim status, check MyAflac for updates. Aflac says customers can also check claim status by chat or by calling 1-800-992-3522. If a claim appears missing or incomplete, ask exactly which document is missing and how to submit it.

    Aflac Complaint and Appeal Help

    Aflac provides an online consumer complaint form and says consumer complaints require a 15-day turnaround. If your issue involves a denied claim, use the claims appeal process rather than only submitting a general complaint. Keep copies of your claim documents, appeal letter, fax confirmation, mail tracking, policy language, and any written response from Aflac.

    For claims appeals, mail the appeal to Aflac Claims Appeals, PO Box 84065, Columbus, GA 31908-9998 or fax it to 1-888-659-1023. For broader consumer complaints, Aflac lists the Consumer Response and Resolution Department at PO Box 5388, Columbus, GA 31906-0388.

    Aflac Billing, Payroll Deduction, and Employer Policy Tips

    If your Aflac policy is offered through work, billing and payroll deduction questions may involve Aflac, your employer, your benefits administrator, and your agent. If premiums are deducted from your paycheck, keep your pay stubs, enrollment confirmation, policy number, and employer benefits contact information.

    If you change jobs, retire, or your employer stops payroll deductions, Aflac says some policies may be eligible for Aflac Always, which can help keep coverage in effect through direct payment. Log in to MyAflac or contact Aflac to ask whether your policy is eligible.

    Aflac Scam and Fraud Warning

    Be careful with unexpected calls, emails, texts, or letters claiming to represent Aflac, an insurance agent, a claims department, Medicare, or a benefits administrator. Do not provide passwords, banking information, Social Security numbers, direct deposit details, verification codes, or remote device access to unknown callers.

    If you receive a suspicious message about an Aflac policy, claim, premium, refund, direct deposit, Medicare Supplement plan, or employment benefit, contact Aflac directly using the official phone numbers or website listed above.

    How to Escalate an Aflac Problem

    If your Aflac issue is not resolved after your first contact, take these steps:

    1. Log in to MyAflac and check claim, policy, payment, or account status first.
    2. Save claim forms, medical records, payment confirmations, policy documents, emails, chat transcripts, fax confirmations, and mail tracking.
    3. Call the correct department for your policy type: individual, Group, New York, Dental & Vision, Tier One, Medicare Supplement, or fraud.
    4. Ask for written confirmation of any claim status, missing document, payment decision, policy update, complaint, or appeal.
    5. If your claim is denied, submit a written appeal with supporting policy provisions and documents.
    6. If your issue involves a complaint outside the claims appeal process, use Aflac’s online consumer complaint form or mail Consumer Response and Resolution.
    7. If your policy is employer-sponsored, also contact your employer’s HR or benefits department for payroll deduction and enrollment issues.
    8. If an insurance complaint remains unresolved, consider contacting your state insurance department for complaint guidance.

    Related Insurance Customer Service Pages

    Related Corporate Office Page

    Other Helpful Consumer Resources

    • CorporateOfficeHeadquarters.com – Find company headquarters and corporate contact information.
    • ChargeOnMyCard.com – Look up confusing insurance, premium, billing, and subscription charges.
    • ThinkItsAScam.com – Research suspicious insurance messages, benefit notices, fake claim calls, and financial scams.
    • ZeroStars.org – Read and share customer complaints and reviews.
    • CSNDB.com – Find additional customer service contact and support resources.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service information since 2004. Our pages are designed to help customers locate support options, understand common complaints, and share real customer service experiences. We are not affiliated with Aflac, Aflac Incorporated, American Family Life Assurance Company of Columbus, Continental American Insurance Company, Aflac New York, Medicare, or any insurance agent, and the information on this page is provided for consumer reference only.

    Share Your Aflac Customer Service Experience

    Have you contacted Aflac customer service recently? Share your experience below. Your review can help other customers understand how Aflac handles claims, claim appeals, policy maintenance, MyAflac account access, payments, Dental & Vision, Aflac Group, Medicare Supplement policies, fraud concerns, agents, and complaint resolution.

    Disclaimer: CustomerServiceNumbers.com is not affiliated with Aflac, Aflac Incorporated, American Family Life Assurance Company of Columbus, Continental American Insurance Company, Aflac New York, Medicare, or any insurance agent. This page is for customer-service information only and is not insurance, medical, tax, financial, or legal advice. Contact information may change, and customers should confirm details directly with Aflac when possible.

  • Assurant Renters Insurance Customer Service & Claims

    Assurant renters insurance customers can contact separate departments for policy service, claims, payments, cancellations, and online-account assistance. Using the correct number and having your policy information ready may help reduce delays.

    How to Contact Assurant Renters Insurance

    The number 1-888-260-7736 is intended for renters insurance and liability-only policy service. Customers with a condominium, mobile-home, device-protection, lender-placed, or other type of Assurant policy may need a different department.

    Assurant Renters Insurance Customer Service

    Call Assurant renters insurance customer service at 1-888-260-7736 for help with:

    • Policy questions
    • Coverage documents
    • Proof of renters insurance
    • Billing and payments
    • Automatic payment changes
    • Updating a rental address
    • Adding an interested party or property manager
    • Renewal questions
    • Policy cancellation
    • Login or registration problems
    • Questions about liability-only coverage

    Have your policy or certificate number available. The policy number generally appears on the declarations page and in the purchase-confirmation email.

    How to File an Assurant Renters Insurance Claim

    Call 1-800-358-0600 to report an Assurant renters insurance claim. Customers can also file and monitor claims through the online policy portal.

    Information to Have When Filing a Claim

    • Your policy number
    • The date and location of the loss
    • A description of what happened
    • A police, fire, or incident-report number when applicable
    • Photographs or video of the damage
    • A list of damaged, lost, or stolen property
    • Receipts, photographs, statements, or other proof of ownership
    • Temporary lodging or emergency-expense receipts
    • Contact information for the landlord or property manager

    Ask for a claim number and the name or contact information of the assigned adjuster. Keep copies of every document submitted.

    How to Help Prevent Claim Delays

    Assurant explains that claim-processing time depends partly on confirming coverage and receiving the necessary documentation. Customers can help by submitting a complete property inventory, proof of ownership, and police or fire reports as soon as possible.

    For each claimed item, include:

    • A clear description
    • Brand and model when known
    • Approximate purchase date
    • Original purchase price
    • Current estimated replacement cost
    • Receipts, photographs, manuals, warranties, or account records

    Do not discard damaged property until Assurant or the adjuster confirms that it no longer needs to be inspected.

    What Assurant Renters Insurance May Cover

    Coverage depends on the policy, state, deductible, exclusions, and endorsements selected. A typical renters insurance policy may include:

    • Personal property: Coverage for belongings damaged or stolen because of a covered loss
    • Personal liability: Protection when the policyholder is legally responsible for covered injury or property damage
    • Additional living expenses: Certain temporary housing or living costs when a covered loss makes the rental uninhabitable
    • Medical payments: Limited medical-expense coverage for certain injuries to others

    Some property categories may have special limits, including jewelry, watches, cash, precious metals, electronics, collectibles, and business property.

    A liability-only policy is not the same as full renters insurance. Liability-only coverage generally protects against certain claims involving injury or damage to others but does not insure the renter’s personal belongings.

    Assurant Renters Insurance Payments and Billing

    Customers can sign in at MyAssurantPolicy.com to:

    • Make a payment
    • Review transaction history
    • Update a payment method
    • Enroll in or modify automatic payments
    • View billing information
    • Download policy documents
    • Check renewal information

    Assurant states that submitted payments may take up to approximately 48 hours to appear in the online account.

    When disputing a payment problem, have the following ready:

    • Policy number
    • Payment amount and date
    • Payment confirmation number
    • Bank or card statement
    • Screenshot of the online transaction
    • Any cancellation or nonpayment notice received

    How to Cancel Assurant Renters Insurance

    Customers can generally cancel an Assurant renters policy through MyAssurantPolicy.com or by calling the automated system at 1-800-432-8612.

    Before canceling, confirm:

    • The effective cancellation date
    • Whether the policy will renew automatically
    • Whether a refund or final balance is expected
    • When automatic payments will stop
    • Whether the landlord or property manager will be notified
    • How to obtain written cancellation confirmation

    Keep the confirmation email, cancellation number, or screenshot showing that the request was completed.

    Renters moving to another rental property may be able to transfer the existing policy rather than cancel it. Sign in and use the moving or address-change option, or call customer service for assistance.

    How to Obtain Proof of Assurant Renters Insurance

    The declarations page normally serves as proof of renters insurance. It can be downloaded from the policy-documents section of MyAssurantPolicy.com.

    A landlord or property manager may require the document to show:

    • The insured renter’s name
    • The covered rental address
    • The policy effective and expiration dates
    • The liability coverage limit
    • The policy or certificate number
    • The landlord or property manager as an interested party

    Contact Assurant if the rental address, insured name, coverage dates, or interested-party information is incorrect.

    Assurant Renters Insurance Mailing Address

    Assurant Operations
    P.O. Box 979220
    Miami, FL 33197-9220

    This administrative address appears in Assurant’s policy-management materials. Before mailing a payment, cancellation request, claim document, or formal complaint, verify the address listed on the current policy, statement, claim correspondence, or notice.

    Assurant Corporate Office

    Assurant, Inc.
    260 Interstate North Circle SE
    Atlanta, GA 30339
    USA

    The Atlanta corporate office is separate from renters insurance customer service and claims operations. Policyholders should begin with the renters insurance department before attempting corporate escalation.

    How to Escalate an Assurant Renters Insurance Complaint

    1. Contact the correct department. Call policy service at 1-888-260-7736 or claims at 1-800-358-0600.
    2. Request a reference number. Record the representative’s name, department, date, time, and explanation.
    3. Ask for a supervisor. Clearly describe what remains unresolved and the specific outcome requested.
    4. Use the online portal. Upload supporting documents and retain screenshots or confirmation messages.
    5. Contact the assigned adjuster. For claim complaints, request a written status update and a list of any outstanding documents.
    6. Send a written complaint. Include a concise timeline, policy or claim number, supporting records, and requested resolution.
    7. Contact the corporate office. For a significant unresolved matter, contact Assurant at 1-770-763-1000 or write to the Atlanta corporate office.
    8. Contact your state insurance department. Insurance regulators may review complaints involving claim handling, policy cancellation, billing, or coverage disputes.

    Consumers can locate their regulator through the NAIC State Insurance Department Directory.

    What to Include in an Assurant Complaint

    • Policy or claim number
    • A brief chronological timeline
    • Dates of previous calls and messages
    • Names and departments contacted
    • Copies of relevant policy provisions
    • Photographs and damage documentation
    • Receipts, estimates, and property inventories
    • The exact resolution requested
    • A reasonable deadline for a written response

    Do not publish full policy numbers, claim numbers, addresses, telephone numbers, payment details, Social Security numbers, or other private information in a public review.

    Assurant Renters Insurance Reviews and Complaints

    CustomerServiceNumbers.com does not currently have enough submitted Assurant renters insurance reviews to provide a reliable summary of recurring positive or negative customer experiences.

    Customers may leave feedback about topics including:

    • Purchasing or renewing a policy
    • Obtaining proof of insurance
    • Adding a landlord or interested party
    • Payment and automatic-withdrawal problems
    • Moving or changing a rental address
    • Canceling a policy
    • Filing a theft, fire, water, or property-damage claim
    • Claim-document requirements
    • Communication with an adjuster
    • Settlement amounts or claim denials
    • Online-account and login problems

    Reviews should describe the customer’s own experience, the department contacted, how long the process took, and whether Assurant resolved the issue.

    About Assurant Renters Insurance

    Assurant provides renters insurance and resident-liability products directly and through relationships with property managers and apartment communities.

    Depending on the state and product, coverage may be underwritten by an Assurant-affiliated insurance company such as American Bankers Insurance Company of Florida, American Security Insurance Company, or Voyager Indemnity Insurance Company.

    The specific underwriting company appears on the declarations page and policy documents. That insurer is responsible for the obligations stated in the policy.

    Assurant Renters Insurance Competitors

    Assurant competes with national insurers including State Farm, Allstate, GEICO, and Progressive.

    Other renters insurance alternatives include Liberty Mutual, Lemonade, Nationwide, Travelers, Farmers Insurance, Amica, USAA, and coverage offered through apartment communities.

    Consumers comparing renters insurance may want to consider:

    • Personal-property coverage limits
    • Replacement-cost versus actual-cash-value coverage
    • Deductible amounts
    • Liability limits
    • Coverage for temporary living expenses
    • Special limits for jewelry and electronics
    • Water, theft, and pet-related exclusions
    • Claim-submission and documentation requirements
    • Cancellation and automatic-renewal procedures
    • Availability of telephone and online support

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