Category: Insurance Customer Service Information – Reviews And Complaints

Find essential contact information for insurance companies, including customer service phone numbers, addresses, chat links, email addresses, and websites. Additionally, explore reviews, ratings, feedback, and complaints about the customer service performance of these insurance providers.

  • MetLife Dental Customer Service, Claims and Appeals

    MetLife Dental customer service can help with plan benefits, claims, Explanation of Benefits statements, ID cards, participating dentists, pretreatment estimates, denied claims and appeals. The correct phone number depends on whether the member has a PPO, Dental HMO, employer plan, individually purchased TakeAlong plan, federal employee plan or veterans dental plan.

    MetLife Dental Customer Service Phone Numbers

    Use the number printed on the current dental ID card, Explanation of Benefits, denial notice or plan document when it differs from a general number shown above. The corporate office cannot normally approve dental treatment, change an EOB or decide a claim appeal.

    Best MetLife Dental Support Route by Issue

    • PPO claim or benefit question: Call 1-800-942-0854 or sign in to MyBenefits.
    • Dental HMO plan: Call 1-800-880-1800.
    • TakeAlong Dental enrollment or billing: Call 1-844-263-8336.
    • Federal employee plan benefits or claims: Call 1-888-865-6854.
    • FEDVIP enrollment or premium deduction: Contact BENEFEDS at 1-877-888-3337.
    • VADIP coverage, billing or address change: Call 1-888-310-1681.
    • Employer eligibility or payroll deduction: Contact the employer’s human-resources or benefits department.
    • Missing ID card: Download a digital card through MyBenefits or call the plan-specific number.
    • Find an in-network dentist: Use the MetLife provider directory and confirm participation with the dental office.
    • Expensive proposed treatment: Ask the dentist to submit a pretreatment estimate before care begins.
    • Denied claim: Review the EOB and follow the appeal instructions and deadline printed on it.
    • Incorrect dentist bill: Compare the dental bill with the EOB and contact both MetLife and the provider’s billing office.
    • Suspected insurance fraud: Use MetLife’s official fraud-reporting process rather than posting private evidence publicly.

    Information to Have Before Contacting MetLife Dental

    • Member name and date of birth
    • MetLife member or plan identification number
    • Employer or sponsoring organization
    • Plan type, such as PPO, HMO, TakeAlong, FEDVIP or VADIP
    • Dentist’s name, address and tax identification information when available
    • Date of service
    • Claim number
    • EOB date and denial or remark code
    • Dental procedure codes
    • Amount charged, allowed amount, plan payment and patient responsibility
    • Copies of X-rays, clinical notes or treatment plans when requested
    • Pretreatment estimate or authorization information
    • Previous customer-service case number
    • A concise explanation of the requested correction or resolution
    Do not post member IDs, claim numbers, Social Security numbers, diagnoses, X-rays, payment information or other private health information in a public review.

    MetLife Dental PPO and Preferred Dentist Program

    Members enrolled in the MetLife Preferred Dentist Program or another Dental PPO can generally choose an in-network or out-of-network licensed dentist, subject to the terms of the plan. In-network dentists agree to negotiated fees for applicable services. An out-of-network dentist may charge more than the plan’s recognized or allowed amount, leaving the member responsible for a larger balance. Before receiving treatment:
    1. Confirm the exact network name shown on the MetLife ID card.
    2. Search MetLife’s official provider directory.
    3. Call the dental office and verify participation in that exact network.
    4. Ask whether the dentist will submit the claim directly.
    5. Request a written cost estimate.
    6. Review deductibles, annual maximums, frequency limits and waiting periods.
    A dentist appearing in an online directory does not guarantee that every dentist at the office participates or that network status will remain unchanged. Confirm participation before the appointment and again before major treatment.

    MetLife Dental HMO and Managed Care Plans

    Dental HMO or Managed Care members should call 1-800-880-1800. These plans may require the member to select a participating primary dentist and may use a schedule of fixed copayments rather than ordinary PPO reimbursement. Before visiting a specialist, confirm whether the primary dentist must provide a referral. Review the plan’s Schedule of Benefits for the applicable copayment and any limitations. Changing the selected dental office may require advance notice and may not become effective immediately. Confirm the effective date before receiving nonemergency treatment from a new office.

    How MetLife Dental Claims Are Filed

    Participating dentists often submit claims directly to MetLife. When a member must file the claim, use the current form and submission instructions provided through MyBenefits or the applicable plan documents. A complete dental claim may require:
    • Member and patient information
    • Dentist information
    • Dates of service
    • Dental procedure codes
    • Tooth numbers or surfaces
    • Charges for each service
    • X-rays, periodontal charting or treatment notes
    • Coordination-of-benefits information
    • Proof of payment when reimbursement is requested
    Submit claims promptly. Filing deadlines vary by plan and may be stated in the certificate, Summary Plan Description, federal brochure or other coverage document.

    Checking a MetLife Dental Claim

    Members can sign in to MyBenefits to review claim status and processed EOBs. When calling about a claim, ask:
    • Whether the claim has been received
    • Whether it is complete or suspended for more information
    • Which document or code is missing
    • Whether information must come from the member or dentist
    • The date the information was requested
    • The date MetLife received the response
    • Whether a corrected claim or formal appeal is required
    • The claim or case reference number
    Record the date of each call and the representative’s explanation. Ask for written confirmation when a claim remains delayed because MetLife says information is missing.

    Understanding a MetLife Dental EOB

    An Explanation of Benefits is not automatically a bill. It explains how MetLife processed a dental claim. The EOB may show:
    • The dentist’s submitted charge
    • The plan’s negotiated or recognized amount
    • The deductible
    • The percentage or copayment applied
    • The amount MetLife paid
    • The amount listed as the member’s responsibility
    • Services excluded or limited by the plan
    • Denial or remark codes
    • Appeal or reconsideration instructions
    Compare the EOB with the dentist’s bill before paying a disputed amount. A provider billing error, incorrect procedure code, missing documentation or network-status issue may need to be corrected before a formal appeal is necessary.

    MetLife Dental Pretreatment Estimates

    MetLife recommends asking the dentist to submit a pretreatment estimate when proposed treatment is expected to exceed $300. The dentist generally sends the proposed procedure codes, treatment plan and supporting documentation. MetLife then issues an estimate showing how the plan may process the proposed services. A pretreatment estimate is not a guarantee of payment. The final benefit can change because of:
    • Loss of eligibility
    • Use of the annual maximum
    • Deductibles
    • Frequency limits
    • Waiting periods
    • Changes in the treatment performed
    • Different dental procedure codes
    • Coordination with another dental plan
    • Provider network status on the service date
    Ask the dental office not to begin nonurgent major treatment until the estimate has been reviewed and the expected patient cost is understood.

    MetLife Dental Claim Denials

    A dental claim may be denied or reduced because of:
    • Missing X-rays or clinical notes
    • Incorrect or incomplete claim information
    • Untimely filing
    • Annual maximums
    • Frequency limitations
    • Waiting periods
    • Age restrictions
    • Excluded cosmetic treatment
    • Orthodontic limitations
    • Out-of-network charges
    • Lack of eligibility on the service date
    • Coordination-of-benefits problems
    • A service being considered part of another procedure
    Read the denial reason carefully. Ask MetLife whether the dentist should submit a corrected claim or additional documentation before beginning a formal appeal.

    How to Appeal a MetLife Dental Claim

    1. Obtain the complete EOB or denial notice.
    2. Identify the specific denial reason and plan provision.
    3. Call the number on the EOB or dental ID card for clarification.
    4. Ask whether a corrected claim, reconsideration or formal appeal is required.
    5. Request supporting records from the dentist.
    6. Prepare a written explanation identifying the disputed service and requested result.
    7. Follow the exact submission address, form and deadline shown in the denial notice.
    8. Use trackable delivery or retain electronic confirmation.
    9. Keep a complete copy of everything submitted.
    10. Ask for the appeal reference number and expected review period.
    Do not send an appeal only to MetLife’s corporate headquarters. The appeal must reach the plan-specific claims or appeals unit identified in the EOB, denial notice or governing plan document.

    Documents That May Support a Dental Appeal

    • Original claim and corrected claim
    • Explanation of Benefits
    • Pretreatment estimate
    • Dentist’s narrative
    • X-rays and photographs
    • Periodontal charting
    • Treatment plan
    • Procedure notes
    • Proof of medical or dental necessity when applicable
    • Network-directory evidence
    • Prior customer-service correspondence
    • Relevant plan language
    The dentist’s clinical records should be submitted through the secure method identified by MetLife rather than attached to a public complaint or ordinary email.

    Incorrect Dental Bills and Balance Billing

    When the dentist’s bill differs from the MetLife EOB:
    1. Compare each procedure code and service date.
    2. Confirm whether the dentist was in network.
    3. Ask MetLife how it calculated the member responsibility.
    4. Ask the dental office whether it received the EOB and payment.
    5. Identify any service that was corrected, bundled or denied.
    6. Request an updated itemized statement.
    Do not assume that the amount billed by the dentist or listed on the EOB is automatically correct. Resolve differences before allowing an account to become overdue.

    Coordination of Dental Benefits

    A patient covered by more than one dental plan may need both insurers to coordinate benefits. One plan is generally primary and the other secondary under the applicable rules. Delays may occur when:
    • MetLife does not have the other plan’s information.
    • The primary insurer’s EOB was not submitted.
    • Dependent or birthday-rule information is incomplete.
    • Coverage dates conflict.
    • A dentist billed the secondary plan first.
    Provide updated coverage information to both plans and the dental office. Coordination does not guarantee that the two plans will pay the complete charge.

    MetLife Dental ID Cards and MyBenefits Access

    Members can use MyBenefits to view plan information, digital dental ID cards, claims, EOBs and available forms. If registration or login fails:
    • Confirm the name and date of birth match enrollment records.
    • Use the correct employer or sponsoring organization.
    • Try the email address connected with the benefits enrollment.
    • Contact the employer when eligibility has not yet been transmitted.
    • Call the plan-specific number when the account cannot be located.
    Many dental offices can verify eligibility electronically without a physical card, but members should still confirm benefits and network participation before treatment.

    Employer Enrollment and Payroll Deductions

    For employer-sponsored MetLife Dental coverage, contact the employer’s benefits department when the problem involves:
    • Initial enrollment
    • Adding or removing dependents
    • Payroll deductions
    • Qualifying life events
    • Coverage effective dates
    • COBRA or continuation options
    Contact MetLife for claims, EOBs, network questions and plan servicing after enrollment information has been received. Ask the employer and MetLife to compare effective dates when each organization shows different eligibility information.

    MetLife TakeAlong Dental

    TakeAlong Dental is an individually purchased MetLife dental option rather than ordinary employer enrollment. Customers can call 1-844-263-8336 or email support@contactmetlife.com. Contact TakeAlong support about:
    • Enrollment
    • Premium billing
    • Payment-method changes
    • Adding eligible dependents
    • Policy effective dates
    • PPO or available HMO options
    • Cancellation or termination questions
    Do not assume that the employer-plan claims number can resolve an individually billed TakeAlong premium issue.

    MetLife Federal Dental and VADIP Support

    Federal employee and veteran dental plans have separate service and enrollment routes. Federal and VADIP members should use their current plan brochure, EOB and official member portal for claim addresses, deadlines and appeal instructions. Do not use a mailing address from another MetLife dental program.

    Dental Emergencies and Urgent Care

    Contact the treating dentist or another licensed dental professional for urgent dental symptoms. Participating dental offices should provide instructions for obtaining emergency care when the office is closed. Seek immediate medical or emergency assistance for severe facial swelling, uncontrolled bleeding, difficulty breathing, loss of consciousness, serious trauma or another potentially life-threatening condition. Customer service cannot diagnose a dental emergency, prescribe medication or guarantee that a service will be covered.

    Reporting Suspected MetLife Fraud

    Use MetLife’s official fraud-reporting tools when a concern involves a false claim, identity theft, altered document, unauthorized account activity or someone impersonating MetLife. A routine claim disagreement, service complaint or appeal should first be handled through the dental customer-service and appeals process rather than being labeled as fraud without supporting evidence.

    MetLife Dental Reviews and Complaints

    CustomerServiceNumbers.com currently shows two visible MetLife Dental reviews with an overall rating of 3.5 out of 5. The reviews were submitted in 2015 and 2018. One reviewer asked how to obtain health and dental coverage and what the monthly cost would be. The other expressed dissatisfaction with MetLife Dental customer service and described a dentist’s reluctance to accept the plan. These two older reviews are not enough to establish current MetLife Dental service or claim trends. Newer reviews can help readers understand experiences involving PPO and HMO support, claims, pretreatment estimates, appeals, networks, billing and MyBenefits.

    Health Information, Privacy and Scam Warnings

    • Use MetLife.com, MyBenefits and the phone number printed on the current ID card or EOB.
    • Be cautious with search ads, fake support numbers and callers claiming they can guarantee claim approval.
    • MetLife should not require a gift card, cryptocurrency payment or person-to-person transfer to process a dental claim.
    • Do not disclose passwords, one-time codes or complete payment information to an unexpected caller.
    • Do not send X-rays, diagnoses, claim forms or identification documents through social-media messages.
    • Do not post member IDs, claim numbers, Social Security numbers, medical information, dental records, home addresses, telephone numbers or email addresses in a public review.
    • Remove patient names, dates of birth, provider identifiers and barcodes from screenshots before posting them.
    • A review submitted here does not file a claim, appeal a denial, change coverage or contact MetLife.

    Related Customer Service Numbers Pages

    Related Corporate Office Help

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share company reviews since 2004. We independently organize plan-specific phone numbers, claims resources, appeal guidance, complaint information and practical escalation steps. We are not owned by MetLife, Metropolitan Life Insurance Company, SafeGuard Health Plans, an employer, BENEFEDS, VADIP, a dentist, provider network or insurance administrator.

    Share Your MetLife Dental Customer Service Experience

    Have you contacted MetLife Dental about a claim, pretreatment estimate, denied benefit, appeal, participating dentist, incorrect bill, MyBenefits account, ID card, HMO plan or federal dental coverage? Leave a factual review below and explain which department you contacted, how long the process took and whether the issue was resolved. Comments are moderated. Do not include member IDs, claim numbers, Social Security numbers, diagnoses, X-rays, medical records, payment information, passwords, home addresses, telephone numbers, email addresses or names of individual representatives. Last Updated: July 11, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with MetLife, MetLife, Inc., Metropolitan Life Insurance Company, SafeGuard Health Plans, BENEFEDS, VADIP, any employer, dentist or insurance administrator. MetLife does not provide customer service through this website. This page cannot verify benefits, determine network status, process a claim, approve treatment, calculate patient responsibility or decide an appeal. Coverage, customer-service numbers, hours, claim deadlines and appeal procedures depend on the specific policy, employer, state and program. Use the current ID card, EOB, denial notice and plan documents for controlling information. This page is not medical, dental, legal, insurance, privacy or payment-dispute advice. Contact a licensed dental professional for treatment decisions and the applicable plan administrator for coverage decisions.

  • Reach AFLAC Customer Service – Reviews And Complaints

    Aflac is a supplemental insurance company offering accident, cancer, critical illness, hospital, short-term disability, dental, vision, life, Medicare Supplement, and group insurance products. Customers may contact Aflac for help with claims, claim status, policy maintenance, payments, MyAflac login, direct deposit, denied claim appeals, agent support, Dental & Vision benefits, Aflac Group coverage, Medicare Supplement policies, fraud concerns, and unresolved complaints.

    How to Contact Aflac Customer Service

    Aflac Customer Service Hours

    Aflac customer-service hours may vary by department. Aflac’s claims page lists customer-service representatives as available Monday through Friday from 9 a.m. to 7 p.m. Eastern Time. Aflac Group support is also listed as Monday through Friday from 9 a.m. to 7 p.m. Eastern Time. Some MyAflac employer resources list support as Monday through Friday from 8 a.m. to 8 p.m. Eastern Time. Aflac chat is available online for common questions 24 hours a day, 7 days a week.

    Best Ways to Get Help from Aflac

    The best way to contact Aflac depends on the type of policy and issue. Individual policyholders can usually start with MyAflac or the Aflac Customer Solutions Center at 1-800-992-3522. Group policyholders may need Aflac Group at 1-800-433-3036. Dental, Vision, New York, Tier One, and Medicare Supplement policies may have separate support numbers.

    For Claim Status or Filing a Claim

    Aflac says the easiest way to submit a claim is to log in to MyAflac. Customers can upload supporting documents, track claim status, view explanations of benefits, and enroll in direct deposit. If you cannot access your account online, Aflac also offers a secure guest claim-submission option.

    For Denied Claim Appeals

    If you disagree with an Aflac claims decision, Aflac says appeals must be submitted in writing. Appeals can be mailed to Aflac Claims Appeals, PO Box 84065, Columbus, GA 31908-9998 or faxed to 1-888-659-1023. Include supporting policy provisions, claim details, medical records, and any documents that support your appeal.

    For Policy Maintenance

    For policy maintenance, billing, address changes, payment questions, beneficiary updates, agent information, policy status, reinstatement, or direct deposit, call 1-800-992-3522 or log in to MyAflac. Aflac says customers can view agent contact information from the My Account page.

    For Dental and Vision

    For Aflac Dental and Vision customer care, call 1-877-864-0625. Davis Vision Customer Care is listed at 1-800-999-5431. Medicare members should also check the number on their ID card.

    For Aflac Group Coverage

    For Aflac Group coverage, call 1-800-433-3036. Group policies are often connected to an employer, benefits administrator, or broker, so employees may also need to contact their employer’s HR or benefits team for payroll deduction, enrollment, or eligibility questions.

    For Medicare Supplement Policies

    Aflac Medicare Supplement phone numbers depend on when the policy was issued and which entity issued it. If your Medicare Supplement policy was issued by Aflac Tier One in or after 2022, call 1-833-692-5692. If it was issued on or after 10/01/2012, call 1-855-207-2078. If it was issued before 10/01/2012, call 1-800-992-3522.

    For Fraud Concerns

    If you suspect fraud involving an Aflac policy, claim, agent, billing, or benefits account, call 1-800-578-3107 or email siu@aflac.com. If your bank account, identity, direct deposit, Social Security number, or payment information may have been compromised, also contact your bank or the appropriate fraud-reporting agency.

    What to Have Ready Before Contacting Aflac

    • Your Aflac policy or certificate number
    • Your claim number, if the issue involves an existing claim
    • The policyholder name, patient name, and date of service
    • Provider name, provider address, diagnosis, and treatment dates
    • Supporting claim documents, medical records, itemized bills, or explanation of benefits
    • Payment information, premium notice, or billing statement, if applicable
    • MyAflac login email or user ID, if the issue involves account access
    • Employer name or group number, if the policy is through work
    • Agent name or agent contact information, if available
    • A clear explanation of the issue and what resolution you are requesting

    Aflac Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows 2 Aflac reviews with an overall rating of 4.0 out of 5 stars. The live CSN review sentiment is limited and older but mixed-positive. One reviewer strongly recommends Aflac after a positive claims experience and says the coverage helped during an illness. Another reviewer says they submitted a hospitalization claim but could not see information about the claim online and felt the claim was taking a long time.

    Because there are only 2 visible CSN reviews and both are from 2015, customers should read the individual comments and consider leaving a current review below if they have recently contacted Aflac about claims, policy support, payments, MyAflac login, Dental & Vision, Aflac Group, Medicare Supplement, fraud concerns, or complaint resolution.

    Common Aflac Customer Complaints

    Customers searching for Aflac customer service often need help with:

    • Claim status and claim processing time
    • Denied claim appeals
    • Missing claim documents or supporting paperwork
    • MyAflac login or account access problems
    • Premium payments, payroll deductions, or billing questions
    • Direct deposit setup or claim payment questions
    • Policy maintenance, address changes, or beneficiary changes
    • Dental, Vision, Medicare Supplement, or Group policy routing
    • Difficulty reaching an agent or getting a callback
    • Employer-sponsored policy or payroll deduction confusion
    • Fraud, unauthorized changes, or suspicious policy activity

    Aflac Claims Tips

    If you are filing an Aflac claim, log in to MyAflac when possible. Aflac says online claim filing walks customers through the required documents and allows uploads. Claims may require provider information, patient details, dates of service, diagnosis, medical records, itemized bills, accident details, hospitalization records, or other supporting documents depending on the policy and claim type.

    Before calling about claim status, check MyAflac for updates. Aflac says customers can also check claim status by chat or by calling 1-800-992-3522. If a claim appears missing or incomplete, ask exactly which document is missing and how to submit it.

    Aflac Complaint and Appeal Help

    Aflac provides an online consumer complaint form and says consumer complaints require a 15-day turnaround. If your issue involves a denied claim, use the claims appeal process rather than only submitting a general complaint. Keep copies of your claim documents, appeal letter, fax confirmation, mail tracking, policy language, and any written response from Aflac.

    For claims appeals, mail the appeal to Aflac Claims Appeals, PO Box 84065, Columbus, GA 31908-9998 or fax it to 1-888-659-1023. For broader consumer complaints, Aflac lists the Consumer Response and Resolution Department at PO Box 5388, Columbus, GA 31906-0388.

    Aflac Billing, Payroll Deduction, and Employer Policy Tips

    If your Aflac policy is offered through work, billing and payroll deduction questions may involve Aflac, your employer, your benefits administrator, and your agent. If premiums are deducted from your paycheck, keep your pay stubs, enrollment confirmation, policy number, and employer benefits contact information.

    If you change jobs, retire, or your employer stops payroll deductions, Aflac says some policies may be eligible for Aflac Always, which can help keep coverage in effect through direct payment. Log in to MyAflac or contact Aflac to ask whether your policy is eligible.

    Aflac Scam and Fraud Warning

    Be careful with unexpected calls, emails, texts, or letters claiming to represent Aflac, an insurance agent, a claims department, Medicare, or a benefits administrator. Do not provide passwords, banking information, Social Security numbers, direct deposit details, verification codes, or remote device access to unknown callers.

    If you receive a suspicious message about an Aflac policy, claim, premium, refund, direct deposit, Medicare Supplement plan, or employment benefit, contact Aflac directly using the official phone numbers or website listed above.

    How to Escalate an Aflac Problem

    If your Aflac issue is not resolved after your first contact, take these steps:

    1. Log in to MyAflac and check claim, policy, payment, or account status first.
    2. Save claim forms, medical records, payment confirmations, policy documents, emails, chat transcripts, fax confirmations, and mail tracking.
    3. Call the correct department for your policy type: individual, Group, New York, Dental & Vision, Tier One, Medicare Supplement, or fraud.
    4. Ask for written confirmation of any claim status, missing document, payment decision, policy update, complaint, or appeal.
    5. If your claim is denied, submit a written appeal with supporting policy provisions and documents.
    6. If your issue involves a complaint outside the claims appeal process, use Aflac’s online consumer complaint form or mail Consumer Response and Resolution.
    7. If your policy is employer-sponsored, also contact your employer’s HR or benefits department for payroll deduction and enrollment issues.
    8. If an insurance complaint remains unresolved, consider contacting your state insurance department for complaint guidance.

    Related Insurance Customer Service Pages

    Related Corporate Office Page

    Other Helpful Consumer Resources

    • CorporateOfficeHeadquarters.com – Find company headquarters and corporate contact information.
    • ChargeOnMyCard.com – Look up confusing insurance, premium, billing, and subscription charges.
    • ThinkItsAScam.com – Research suspicious insurance messages, benefit notices, fake claim calls, and financial scams.
    • ZeroStars.org – Read and share customer complaints and reviews.
    • CSNDB.com – Find additional customer service contact and support resources.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service information since 2004. Our pages are designed to help customers locate support options, understand common complaints, and share real customer service experiences. We are not affiliated with Aflac, Aflac Incorporated, American Family Life Assurance Company of Columbus, Continental American Insurance Company, Aflac New York, Medicare, or any insurance agent, and the information on this page is provided for consumer reference only.

    Share Your Aflac Customer Service Experience

    Have you contacted Aflac customer service recently? Share your experience below. Your review can help other customers understand how Aflac handles claims, claim appeals, policy maintenance, MyAflac account access, payments, Dental & Vision, Aflac Group, Medicare Supplement policies, fraud concerns, agents, and complaint resolution.

    Disclaimer: CustomerServiceNumbers.com is not affiliated with Aflac, Aflac Incorporated, American Family Life Assurance Company of Columbus, Continental American Insurance Company, Aflac New York, Medicare, or any insurance agent. This page is for customer-service information only and is not insurance, medical, tax, financial, or legal advice. Contact information may change, and customers should confirm details directly with Aflac when possible.

  • Assurant Renters Insurance Customer Service & Claims

    Assurant renters insurance customers can contact separate departments for policy service, claims, payments, cancellations, and online-account assistance. Using the correct number and having your policy information ready may help reduce delays.

    How to Contact Assurant Renters Insurance

    The number 1-888-260-7736 is intended for renters insurance and liability-only policy service. Customers with a condominium, mobile-home, device-protection, lender-placed, or other type of Assurant policy may need a different department.

    Assurant Renters Insurance Customer Service

    Call Assurant renters insurance customer service at 1-888-260-7736 for help with:

    • Policy questions
    • Coverage documents
    • Proof of renters insurance
    • Billing and payments
    • Automatic payment changes
    • Updating a rental address
    • Adding an interested party or property manager
    • Renewal questions
    • Policy cancellation
    • Login or registration problems
    • Questions about liability-only coverage

    Have your policy or certificate number available. The policy number generally appears on the declarations page and in the purchase-confirmation email.

    How to File an Assurant Renters Insurance Claim

    Call 1-800-358-0600 to report an Assurant renters insurance claim. Customers can also file and monitor claims through the online policy portal.

    Information to Have When Filing a Claim

    • Your policy number
    • The date and location of the loss
    • A description of what happened
    • A police, fire, or incident-report number when applicable
    • Photographs or video of the damage
    • A list of damaged, lost, or stolen property
    • Receipts, photographs, statements, or other proof of ownership
    • Temporary lodging or emergency-expense receipts
    • Contact information for the landlord or property manager

    Ask for a claim number and the name or contact information of the assigned adjuster. Keep copies of every document submitted.

    How to Help Prevent Claim Delays

    Assurant explains that claim-processing time depends partly on confirming coverage and receiving the necessary documentation. Customers can help by submitting a complete property inventory, proof of ownership, and police or fire reports as soon as possible.

    For each claimed item, include:

    • A clear description
    • Brand and model when known
    • Approximate purchase date
    • Original purchase price
    • Current estimated replacement cost
    • Receipts, photographs, manuals, warranties, or account records

    Do not discard damaged property until Assurant or the adjuster confirms that it no longer needs to be inspected.

    What Assurant Renters Insurance May Cover

    Coverage depends on the policy, state, deductible, exclusions, and endorsements selected. A typical renters insurance policy may include:

    • Personal property: Coverage for belongings damaged or stolen because of a covered loss
    • Personal liability: Protection when the policyholder is legally responsible for covered injury or property damage
    • Additional living expenses: Certain temporary housing or living costs when a covered loss makes the rental uninhabitable
    • Medical payments: Limited medical-expense coverage for certain injuries to others

    Some property categories may have special limits, including jewelry, watches, cash, precious metals, electronics, collectibles, and business property.

    A liability-only policy is not the same as full renters insurance. Liability-only coverage generally protects against certain claims involving injury or damage to others but does not insure the renter’s personal belongings.

    Assurant Renters Insurance Payments and Billing

    Customers can sign in at MyAssurantPolicy.com to:

    • Make a payment
    • Review transaction history
    • Update a payment method
    • Enroll in or modify automatic payments
    • View billing information
    • Download policy documents
    • Check renewal information

    Assurant states that submitted payments may take up to approximately 48 hours to appear in the online account.

    When disputing a payment problem, have the following ready:

    • Policy number
    • Payment amount and date
    • Payment confirmation number
    • Bank or card statement
    • Screenshot of the online transaction
    • Any cancellation or nonpayment notice received

    How to Cancel Assurant Renters Insurance

    Customers can generally cancel an Assurant renters policy through MyAssurantPolicy.com or by calling the automated system at 1-800-432-8612.

    Before canceling, confirm:

    • The effective cancellation date
    • Whether the policy will renew automatically
    • Whether a refund or final balance is expected
    • When automatic payments will stop
    • Whether the landlord or property manager will be notified
    • How to obtain written cancellation confirmation

    Keep the confirmation email, cancellation number, or screenshot showing that the request was completed.

    Renters moving to another rental property may be able to transfer the existing policy rather than cancel it. Sign in and use the moving or address-change option, or call customer service for assistance.

    How to Obtain Proof of Assurant Renters Insurance

    The declarations page normally serves as proof of renters insurance. It can be downloaded from the policy-documents section of MyAssurantPolicy.com.

    A landlord or property manager may require the document to show:

    • The insured renter’s name
    • The covered rental address
    • The policy effective and expiration dates
    • The liability coverage limit
    • The policy or certificate number
    • The landlord or property manager as an interested party

    Contact Assurant if the rental address, insured name, coverage dates, or interested-party information is incorrect.

    Assurant Renters Insurance Mailing Address

    Assurant Operations
    P.O. Box 979220
    Miami, FL 33197-9220

    This administrative address appears in Assurant’s policy-management materials. Before mailing a payment, cancellation request, claim document, or formal complaint, verify the address listed on the current policy, statement, claim correspondence, or notice.

    Assurant Corporate Office

    Assurant, Inc.
    260 Interstate North Circle SE
    Atlanta, GA 30339
    USA

    The Atlanta corporate office is separate from renters insurance customer service and claims operations. Policyholders should begin with the renters insurance department before attempting corporate escalation.

    How to Escalate an Assurant Renters Insurance Complaint

    1. Contact the correct department. Call policy service at 1-888-260-7736 or claims at 1-800-358-0600.
    2. Request a reference number. Record the representative’s name, department, date, time, and explanation.
    3. Ask for a supervisor. Clearly describe what remains unresolved and the specific outcome requested.
    4. Use the online portal. Upload supporting documents and retain screenshots or confirmation messages.
    5. Contact the assigned adjuster. For claim complaints, request a written status update and a list of any outstanding documents.
    6. Send a written complaint. Include a concise timeline, policy or claim number, supporting records, and requested resolution.
    7. Contact the corporate office. For a significant unresolved matter, contact Assurant at 1-770-763-1000 or write to the Atlanta corporate office.
    8. Contact your state insurance department. Insurance regulators may review complaints involving claim handling, policy cancellation, billing, or coverage disputes.

    Consumers can locate their regulator through the NAIC State Insurance Department Directory.

    What to Include in an Assurant Complaint

    • Policy or claim number
    • A brief chronological timeline
    • Dates of previous calls and messages
    • Names and departments contacted
    • Copies of relevant policy provisions
    • Photographs and damage documentation
    • Receipts, estimates, and property inventories
    • The exact resolution requested
    • A reasonable deadline for a written response

    Do not publish full policy numbers, claim numbers, addresses, telephone numbers, payment details, Social Security numbers, or other private information in a public review.

    Assurant Renters Insurance Reviews and Complaints

    CustomerServiceNumbers.com does not currently have enough submitted Assurant renters insurance reviews to provide a reliable summary of recurring positive or negative customer experiences.

    Customers may leave feedback about topics including:

    • Purchasing or renewing a policy
    • Obtaining proof of insurance
    • Adding a landlord or interested party
    • Payment and automatic-withdrawal problems
    • Moving or changing a rental address
    • Canceling a policy
    • Filing a theft, fire, water, or property-damage claim
    • Claim-document requirements
    • Communication with an adjuster
    • Settlement amounts or claim denials
    • Online-account and login problems

    Reviews should describe the customer’s own experience, the department contacted, how long the process took, and whether Assurant resolved the issue.

    About Assurant Renters Insurance

    Assurant provides renters insurance and resident-liability products directly and through relationships with property managers and apartment communities.

    Depending on the state and product, coverage may be underwritten by an Assurant-affiliated insurance company such as American Bankers Insurance Company of Florida, American Security Insurance Company, or Voyager Indemnity Insurance Company.

    The specific underwriting company appears on the declarations page and policy documents. That insurer is responsible for the obligations stated in the policy.

    Assurant Renters Insurance Competitors

    Assurant competes with national insurers including State Farm, Allstate, GEICO, and Progressive.

    Other renters insurance alternatives include Liberty Mutual, Lemonade, Nationwide, Travelers, Farmers Insurance, Amica, USAA, and coverage offered through apartment communities.

    Consumers comparing renters insurance may want to consider:

    • Personal-property coverage limits
    • Replacement-cost versus actual-cash-value coverage
    • Deductible amounts
    • Liability limits
    • Coverage for temporary living expenses
    • Special limits for jewelry and electronics
    • Water, theft, and pet-related exclusions
    • Claim-submission and documentation requirements
    • Cancellation and automatic-renewal procedures
    • Availability of telephone and online support

    Related Assurant and Insurance Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service contacts, claims numbers, corporate information, and complaint resources since 2004.

    Contact information is reviewed against official insurer websites, policy-management portals, regulatory filings, and other reliable sources when available. The review section allows consumers to describe their experiences and whether a company ultimately resolved the problem.

    Disclaimer

    CustomerServiceNumbers.com is not affiliated with Assurant, Inc., American Bankers Insurance Company of Florida, American Security Insurance Company, Voyager Indemnity Insurance Company, or any property manager offering Assurant coverage.

    This page is provided for informational purposes and as an independent platform for customer reviews, complaints, ratings, and feedback.

    CustomerServiceNumbers.com cannot access policies, accept payments, change coverage, issue proof of insurance, cancel policies, file claims, approve settlements, or resolve disputes.

    Contact Assurant directly through its official website, online portal, published telephone numbers, or claim representative for assistance.

    Share Your Assurant Renters Insurance Experience

    Have you contacted Assurant about a renters policy, payment, proof of insurance, address change, cancellation, theft claim, property-damage claim, adjuster, settlement, or unresolved complaint?

    Share your experience below, including the department contacted, how long the process took, and whether Assurant resolved the issue. Do not include private policy, claim, financial, identity, or contact information.

  • Allstate Customer Service Phone Number: Claims, Billing, Roadside & Policy Help

    Need help with an Allstate policy, claim, bill, payment, roadside assistance request, Drivewise issue, agent concern, fraud report, app problem, or account login? This guide explains how to reach the Allstate customer service phone number and how to choose the correct support route.

    Allstate offers auto, home, renters, condo, motorcycle, business, life, roadside, identity protection, and other insurance-related services. Because Allstate support can involve claims, billing, policy documents, local agents, roadside assistance, or account access, use the contact options below before calling.

    Allstate Customer Service Phone Numbers and Contact Options

    • Allstate Customer Service / 1-800-ALLSTATE: 1-800-255-7828
    • Claims Service: 1-800-255-7828
    • Existing Customer Call Center / My Account Help: 1-800-726-6033
    • Roadside Assistance: 1-800-347-8880
    • New Quotes: 1-866-561-7300
    • Identity Theft or Fraud Claims: 1-855-821-2331
    • Hearing Impaired Support: 1-800-877-8973
    • Chat Support: Available 24/7 through Allstate’s official contact page
    • Local Agent Support: Available through your Allstate agent or the Allstate agent locator
    • Corporate Address: Allstate, 3100 Sanders Road, Northbrook, IL 60062
    • Corporate Address Note: Allstate says this corporate address does not receive mail for billing or claims documents
    • Official Website: Allstate.com
    • Official Contact Page: Allstate Contact Us
    • Official Claims Page: Allstate Claims

    Choose the Correct Allstate Support Route

    For Claims

    Call Allstate Claims at 1-800-255-7828 if you need to file or track an auto, home, condo, renters, motorcycle, snowmobile, off-road vehicle, boat, or other covered claim. You can also file or track many claims through My Account or the Allstate mobile app.

    For Existing Policy, Billing, or Account Questions

    Existing customers can use Allstate My Account, the Allstate mobile app, chat, email support, their local agent, or the call center at 1-800-726-6033. Use this route for billing questions, policy documents, app setup, account login, payment questions, ID cards, policy changes, and account access.

    For Roadside Assistance

    If you need towing, a jump start, flat tire help, fuel delivery, lockout help, or another roadside service, call Allstate Roadside at 1-800-347-8880. Allstate says this number can be used for roadside plan coverage, roadside coverage on a policy, or pay-per-use roadside help.

    For New Quotes

    If you are shopping for a new Allstate insurance quote, call 1-866-561-7300, visit Allstate.com, or contact a local Allstate agent. Quotes may be available for auto, home, renters, condo, motorcycle, business, and other insurance products.

    For Local Agent Issues

    If your issue involves a local Allstate agent, agency billing, a policy change, renewal, quote, or communication concern, contact the agency first when possible. If the issue is not resolved, use Allstate’s official contact page, chat support, or customer service phone number.

    For Life Insurance and Retirement Products

    Allstate life and retirement support can vary depending on whether the policy was migrated, non-migrated, or serviced by another company such as Everlake. Review your policy documents or billing notice for the correct phone number before calling.

    Information To Have Ready Before Contacting Allstate

    • Your Allstate policy number
    • Your claim number, if available
    • Your name and address on the policy
    • Your phone number and email address on the account
    • The type of policy involved: auto, home, renters, condo, life, roadside, business, or identity protection
    • Vehicle year, make, model, VIN, and license plate if relevant
    • Date, time, and location of an accident, loss, or roadside event
    • Photos of damage, receipts, estimates, police reports, or repair documents
    • Billing statement, payment confirmation, or renewal notice if relevant
    • Drivewise trip, app, or device details if relevant
    • Agent name or local agency office if your issue started with an agent
    • Copies of prior emails, chats, letters, or case numbers from Allstate

    Common Reasons Customers Contact Allstate

    • Filing an auto claim
    • Tracking a home or renters claim
    • Questions about claim payments or estimates
    • Billing and payment problems
    • Policy renewal questions
    • Changing coverage
    • Canceling a policy
    • Getting proof of insurance or ID cards
    • Roadside assistance
    • Drivewise app or discount questions
    • Agent communication issues
    • Quote problems
    • Policy login or app setup help
    • Identity theft or fraud claims
    • Life insurance or retirement policy questions
    • Complaint escalation

    Allstate Claims Help

    If you need to file a claim, call 1-800-255-7828 or use Allstate My Account or the Allstate mobile app. Claims may involve auto accidents, home damage, renters losses, condo damage, motorcycle claims, boat claims, identity theft, business claims, phone protection, or catastrophe losses.

    When filing a claim, explain what happened, when it happened, where it happened, who was involved, and what damage occurred. Keep photos, receipts, repair estimates, police reports, and any correspondence from other drivers, contractors, or repair shops.

    Allstate Billing and Payment Help

    If your Allstate bill changed unexpectedly, review your current bill and compare it with your prior statement. Look for policy renewals, coverage changes, discounts, fees, payment plan changes, missed payments, autopay changes, address changes, vehicle changes, or premium adjustments.

    If you mailed a payment or made a payment online and it has not posted, keep the payment date, amount, confirmation number, check number, and account information ready. Do not mail payments or claims documents to the corporate address unless Allstate specifically instructs you to do so.

    Allstate Roadside Assistance Help

    For immediate roadside assistance, call 1-800-347-8880. Allstate roadside assistance may include towing, jump starts, flat tire service, lockout help, fuel delivery, and other roadside services depending on your plan or policy coverage.

    Before calling, move to a safe location if possible, turn on hazard lights, and have your location, vehicle description, membership or policy information, and phone number ready. If there are injuries, fire, crime, or immediate danger, call 911 first.

    Allstate Drivewise and App Help

    Drivewise and mobile app issues can involve trip tracking, discount questions, login problems, device permissions, phone changes, missing trips, or app errors. Use the Allstate app help resources, chat support, or the call center if the issue affects your policy, discount, or account access.

    If your issue involves a missing trip or incorrect app behavior, take screenshots and note your phone model, operating system, app version, and the date of the issue.

    Allstate Scam and Fraud Warnings

    Be careful with calls, texts, emails, letters, fake invoices, search ads, or websites claiming to be Allstate. Scammers may use fake payment links, fake renewal notices, fake accident claims, fake repair shop messages, fake roadside offers, or fake customer service phone numbers to steal money or personal information.

    Watch for these warning signs:

    • A caller demands immediate payment to prevent policy cancellation
    • A message asks for your password, one-time code, full card number, or bank login
    • A fake claim representative pressures you to use a specific repair shop or contractor
    • A caller asks you to pay by gift card, cryptocurrency, wire transfer, or unusual payment app
    • A website looks like Allstate but uses a misspelled or unfamiliar domain
    • A fake roadside provider asks for payment before confirming your Allstate coverage
    • A message claims your policy or claim is frozen unless you click a suspicious link

    If you suspect fraud involving your Allstate policy, call a verified Allstate customer service phone number, use the Allstate app, or contact your local agent. If payment information was exposed, contact your bank or card issuer right away.

    How To Escalate an Allstate Customer Service Issue

    If your first contact with Allstate does not resolve the issue, take these steps:

    1. Ask for a claim number, case number, policy note, or written confirmation.
    2. Write down the date, time, phone number, department, and name of the representative or agent.
    3. Save policy documents, claim letters, payment confirmations, repair estimates, photos, and emails.
    4. For claims, ask for the assigned adjuster’s contact information and next review date.
    5. For billing disputes, compare bills and identify the specific charge or change you dispute.
    6. For roadside issues, save service request details, tow receipts, repair shop notes, and arrival-time updates.
    7. For agent issues, document the agency name, location, and the communication history.
    8. Request a supervisor if the issue involves unresolved claims, missing payments, repeated billing problems, or policy cancellation concerns.
    9. If the issue remains unresolved, consider contacting your state insurance department or consumer protection office.
    10. Leave a factual review on CustomerServiceNumbers.com to help other Allstate customers understand your experience.

    Allstate Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows 2 live reviews for Allstate with a 3.0 out of 5 rating. The current live review sample is limited and older, with posted complaints mentioning an online quote issue involving incorrect accident information and a Motor Club renewal/payment confusion. Because the available CSN review set is small and dated, it should not be used to make broad claims about current Allstate customer-service trends.

    If you have contacted Allstate support, your review can help other customers understand what to expect when calling the Allstate customer service phone number or using chat, My Account, the mobile app, a local agent, claims support, roadside assistance, or billing support.

    Allstate FAQ

    What is the Allstate customer service phone number?

    Allstate lists 1-800-ALLSTATE / 1-800-255-7828 as a general contact and claims number. Allstate also lists 1-800-726-6033 for existing customer call-center and My Account help.

    What is the Allstate claims phone number?

    The Allstate claims phone number is 1-800-255-7828. Customers can also file and track many claims through Allstate My Account or the Allstate mobile app.

    What is the Allstate roadside assistance phone number?

    The Allstate roadside assistance phone number is 1-800-347-8880. Use this number for roadside plan coverage, roadside coverage on a policy, or pay-per-use roadside help.

    How do I contact Allstate about billing or payments?

    Use Allstate My Account, the Allstate mobile app, chat support, your local agent, or the call center at 1-800-726-6033. Have your policy number, bill, payment confirmation, and renewal notice ready.

    What is Allstate’s corporate address?

    Allstate lists its corporate address as 3100 Sanders Road, Northbrook, IL 60062. Allstate notes that this address does not receive mail for billing or claims documents.

    How do I contact Allstate for a quote?

    For a new Allstate quote, call 1-866-561-7300, visit Allstate.com, or contact a local Allstate agent.

    How do I report fraud or identity theft to Allstate?

    For identity theft or fraud claims, Allstate lists 1-855-821-2331. If the issue involves policy fraud or suspicious activity on your policy, contact Allstate through a verified support number or your local agent.

    Does CustomerServiceNumbers.com provide Allstate support?

    No. CustomerServiceNumbers.com is not affiliated with Allstate and cannot access your policy, file a claim, process payments, send roadside assistance, change coverage, contact your agent, or resolve billing issues. This page provides contact guidance, issue-routing help, and a place to share reviews.

    Related Customer Service Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone number information, complaint resources, and company support details since 2004. CSN is a consumer-help resource that organizes contact information, review sections, issue-routing guidance, and practical tips for reaching the right support department.

    For insurance companies like Allstate, CSN focuses on common customer issues such as claims, billing, policy changes, local agent concerns, roadside assistance, app problems, Drivewise questions, fraud warnings, and customer-service experiences shared by real users.

    Share Your Allstate Customer Service Experience

    Have you contacted Allstate about a claim, bill, renewal, policy change, roadside assistance request, Drivewise issue, local agent problem, quote, cancellation, fraud report, or app login issue? Share your review below. Include the support route you used, what happened, and whether the issue was resolved.

    Please do not post private information such as your full policy number, claim documents, driver’s license number, payment card number, Social Security number, address, password, verification code, accident report, or personal contact information.

    Disclaimer

    CustomerServiceNumbers.com is not affiliated with Allstate Insurance Company, The Allstate Corporation, Allstate Roadside, Allstate Life, Everlake, SquareTrade, National General, or any Allstate affiliate. This page is for informational, review, and complaint purposes only. Support options, phone numbers, claim procedures, billing rules, roadside terms, policy documents, agent information, and company details can change. For account-specific help, claims, billing, roadside assistance, policy changes, quotes, fraud reports, or app access, contact Allstate directly through its official website, app, local agent, chat, or verified customer service phone number.

  • Cigna Customer Service: Claims, Coverage & Appeals Help

    Cigna Healthcare members may need help with a denied claim, incorrect bill, missing identification card, prior authorization, provider-network question, prescription problem, dental coverage, behavioral-health benefit, appeal, or inaccessible myCigna account.

    The correct customer-service department can depend on the member’s employer, state, policy, insurance subsidiary, and type of coverage. Members should generally call the telephone number printed on their current Cigna identification card when it differs from a general number shown online.

    Cigna Healthcare contact information reviewed and updated in June 2026.

    How To Contact Cigna Customer Service

    Important: General numbers do not apply to every Cigna-administered plan. The telephone number on the member ID card, explanation of benefits, denial notice, prescription card, billing statement, or policy document should take priority when it differs.

    Cigna does not prominently advertise one general email address for ordinary member support. Members are generally directed to telephone assistance, live chat, secure myCigna tools, or a plan-specific form.

    Cigna Customer Service Hours

    Cigna currently lists general customer service at 1-800-997-1654 as available 24 hours a day, 365 days a year.

    Medical, dental and vision support and Express Scripts Home Delivery Pharmacy are also listed as available around the clock. Specialized billing, sales, behavioral-health, appeals, employer, and other departments may follow different schedules.

    Eligible members can sign in to myCigna for secure plan information and live support. English-language live chat is generally listed Monday through Friday from 9:00 a.m. to 8:00 p.m. Eastern Time for customers enrolled in eligible products or services.

    Choose the Correct Cigna Support Route

    • Plan benefits, coverage, claims or general questions: Call the number on the ID card or 1-800-997-1654.
    • Medical, dental or vision claim: Call 1-800-244-6224.
    • Lost medical ID card: Call 1-866-494-2111 or download a digital card through myCigna.
    • Individual-plan premium or billing problem: Call 1-877-484-5967.
    • Employer-sponsored plan: Call the ID-card number and contact the employer’s benefits department when the issue involves enrollment, payroll deductions or eligibility.
    • Prescription or pharmacy benefit: Call the number on the prescription card. For home delivery, call 1-800-835-3784.
    • Behavioral-health benefit: Call 1-800-433-5768 or the behavioral-health number on the ID card.
    • Denied claim or coverage decision: Call the ID-card number and follow the appeal instructions in the denial notice.
    • Suspected health care fraud: Call 1-800-667-7145.
    • Former Cigna Medicare plan: Use the current HealthSpring identification card and plan documents.
    • Provider claim or authorization issue: Providers should use Cigna for Health Care Professionals or the provider number associated with the patient’s plan.

    Information To Gather Before Contacting Cigna

    • The member identification number
    • The group, employer or policy number
    • The patient’s name and date of birth
    • The current Cigna identification card
    • The claim or document-control number
    • The date of service
    • The provider or facility name
    • The billed and allowed amounts
    • The explanation of benefits
    • The prior-authorization or reference number
    • The prescription name and pharmacy rejection message
    • The denial letter or adverse-benefit notice
    • Copies of bills, receipts and payment confirmations
    • Previous Cigna case or call-reference numbers
    • The specific correction or resolution being requested

    Do not publish member identification numbers, claim numbers, Social Security numbers, medical records, diagnoses, payment information, home addresses, or other sensitive information in a public review.

    Common Reasons Members Contact Cigna

    • Claim denied or processed incorrectly
    • Provider shown as out of network
    • Prior authorization delayed or denied
    • Medical bill does not match the explanation of benefits
    • Deductible, copayment or coinsurance appears incorrect
    • Coverage or eligibility problem
    • Missing identification card
    • Premium payment or automatic billing issue
    • Prescription not covered
    • Pharmacy prior authorization
    • Home-delivery prescription delay
    • Dental or vision claim problem
    • Behavioral-health coverage question
    • Appeal or grievance status
    • Unable to access myCigna
    • Provider directory information appears incorrect
    • Suspected insurance or health care fraud

    How To Review a Cigna Claim and Explanation of Benefits

    A Cigna explanation of benefits, often called an EOB, is not necessarily a bill. It generally explains how a medical, dental or vision claim was processed.

    An EOB may show:

    • The amount charged by the provider
    • The amount allowed by the plan
    • The amount Cigna paid
    • The amount applied to the deductible
    • The member’s copayment or coinsurance
    • Amounts identified as not covered
    • Claim-adjustment or denial codes
    • The amount the member may owe

    What To Check Before Paying a Provider Bill

    1. Compare the provider’s bill with the Cigna EOB.
    2. Confirm the patient and date of service.
    3. Check whether the provider was processed as in network.
    4. Review the deductible, copayment and coinsurance amounts.
    5. Look for denial or adjustment codes.
    6. Confirm whether prior authorization was required.
    7. Check whether another insurer was listed as primary.
    8. Contact Cigna and the provider’s billing office when the records do not match.

    Ask Cigna to explain every claim code and identify the plan provision used to process or deny the claim. Record the call-reference number and the representative’s explanation.

    Common Reasons a Cigna Claim May Be Denied

    • The service is excluded by the plan
    • Prior authorization was required but not obtained
    • A referral was required
    • The provider was outside the network
    • The claim contained incomplete or incorrect information
    • The provider used an incorrect procedure or diagnosis code
    • The claim was filed after the applicable deadline
    • The member was shown as ineligible on the service date
    • The service was considered not medically necessary
    • The treatment was classified as experimental or investigational
    • A benefit limit was reached
    • Another insurer was considered primarily responsible
    • The service did not match the approved authorization

    A denied claim does not always mean the member must immediately pay the entire provider charge. Read the denial reason, contact Cigna, and ask the provider whether corrected information or additional records can be submitted.

    How To Appeal a Denied Cigna Claim

    An appeal asks Cigna to reconsider a claim, prior-authorization or coverage decision. A grievance or complaint may concern service, access to care, billing, plan administration, or another issue that is not limited to a claim denial.

    Steps To Appeal a Cigna Decision

    1. Read the complete denial or adverse-benefit notice.
    2. Identify the reason for the decision.
    3. Locate the appeal deadline.
    4. Call the number on the member ID card.
    5. Ask whether the issue can be corrected without a formal appeal.
    6. Request the denial code and plan provision involved.
    7. Ask what records or clinical information were missing.
    8. Gather medical records, provider letters, prior approvals and relevant plan language.
    9. Submit the appeal through the method stated in the denial notice.
    10. Keep proof of submission.
    11. Record the expected decision date.
    12. Review any external-review rights if the internal appeal is unsuccessful.

    For many employer-sponsored plans, Cigna states that an appeal should be initiated within 180 calendar days of the initial payment or denial notice. However, deadlines can vary by plan, decision, state and applicable law. Always follow the deadline printed in the actual denial notice.

    Supporting Information for a Cigna Appeal

    • The denial notice
    • The member and claim information
    • A concise explanation of why the decision should be changed
    • Medical records
    • A letter of medical necessity
    • Clinical studies or professional guidelines when relevant
    • Prior-authorization records
    • Provider correspondence
    • Relevant policy or benefit language
    • Bills and receipts
    • Previous case numbers

    Use the appeal address, fax number, portal or form listed in the denial notice. Sending an appeal only to Cigna’s corporate headquarters may delay review and may not satisfy the plan’s filing requirements.

    Urgent Cigna Appeals

    An expedited or urgent review may be available when waiting for the normal appeal process could seriously jeopardize the patient’s life, health, ability to regain maximum function, or ability to manage severe pain.

    Ask the treating professional to contact Cigna and explain why expedited review is medically necessary. Follow the urgent-review instructions in the denial notice or plan documents.

    For an immediate medical emergency, call 911 or seek emergency care. For a mental-health or suicide crisis in the United States, call or text 988.

    Cigna Prior Authorization Problems

    Some procedures, services, medications, equipment and treatments require prior authorization before they are provided.

    Before a Scheduled Service

    • Ask Cigna whether prior authorization is required.
    • Confirm who is responsible for submitting the request.
    • Ask the provider whether the request was submitted.
    • Request the authorization or reference number.
    • Confirm that the exact procedure and service date are covered.
    • Confirm that the facility and involved professionals are in network.
    • Ask whether a referral is also required.
    • Check the authorization expiration date.

    Prior authorization is a coverage review and does not necessarily guarantee final payment. Other plan terms, eligibility, coding, network status and benefit limits may still affect the claim.

    If Prior Authorization Is Delayed

    1. Ask the provider when the request was submitted.
    2. Ask whether Cigna requested additional clinical information.
    3. Confirm that the correct member and procedure information was used.
    4. Request the case or authorization number.
    5. Ask for the expected decision date.
    6. Ask whether expedited review is appropriate.
    7. Document every call and requested item.

    Cigna Provider-Network Problems

    Network status can affect how much a member pays. A hospital or facility may be in network while an individual physician, anesthesiologist, radiologist, laboratory or other professional involved in the same visit is not.

    How To Verify Network Status

    1. Sign in to myCigna.
    2. Search the provider directory for the exact plan.
    3. Confirm the provider’s name, address and specialty.
    4. Call the number on the ID card.
    5. Ask Cigna to confirm network status for the planned date of service.
    6. Ask the provider’s office to verify participation.
    7. Record the date and reference number.

    Do not rely solely on a provider’s statement that it “accepts Cigna.” A provider may accept some Cigna plans but not the member’s specific network.

    If directory information appears incorrect, save a screenshot and report the discrepancy to Cigna.

    Cigna Billing and Premium Problems

    Billing problems may involve:

    • Duplicate premium charges
    • Payment applied to the wrong account
    • Automatic payment not processed
    • Coverage canceled for nonpayment
    • Retroactive premium adjustment
    • Employer payroll deduction problem
    • Marketplace subsidy or enrollment issue
    • Refund for an overpayment
    • Coverage start or termination date

    Before Reporting a Billing Problem

    • Gather invoices and premium notices.
    • Locate bank or card payment confirmations.
    • Identify the exact coverage month involved.
    • Check whether the payment is pending or completed.
    • Review the policy’s grace-period rules.
    • Confirm whether Cigna, an employer, the Marketplace or another administrator collected the payment.
    • Save enrollment and cancellation records.

    Individual medical and dental plan billing can be reached at 1-877-484-5967. Employer-plan members may also need assistance from their human-resources or benefits department.

    Ask for written confirmation of any correction, reinstatement, refund, credit or cancellation. Continue checking the account until the promised adjustment actually appears.

    Cigna Medical, Dental and Vision Claims

    General medical, dental and vision support is available at 1-800-244-6224.

    Current General Claims Mailing Addresses

    • Medical Claims: Cigna Healthcare, P.O. Box 182223, Chattanooga, TN 37422-7223
    • Dental Claims: Cigna Healthcare, P.O. Box 188037, Chattanooga, TN 37422-7223
    • Cigna Healthcare Vision Claims: P.O. Box 495918, Cincinnati, OH 45249
    • Vision Claims Serviced by EyeMed: Cigna Healthcare Vision Claims Department, c/o First American Administrators, Inc., P.O. Box 8504, Mason, OH 45040-7111

    Claims addresses can vary by plan. Check the ID card, claim form and current plan documents before mailing medical information.

    Keep copies of everything submitted and use a delivery method that provides tracking when appropriate. Do not send original medical records unless specifically required.

    Cigna Pharmacy and Prescription Support

    Cigna pharmacy benefits may be administered through Cigna Healthcare, Express Scripts or another plan-specific pharmacy service. The member’s prescription card should identify the correct contact number.

    Express Scripts Home Delivery Pharmacy can be reached at 1-800-835-3784.

    Common Prescription Problems

    • Medication requires prior authorization
    • Medication is not on the formulary
    • Step therapy is required
    • A quantity limit applies
    • Refill is considered too early
    • Pharmacy is outside the network
    • Prescriber information is missing
    • Home-delivery order is delayed
    • Specialty medication requires another pharmacy
    • Drug coverage changed

    Questions To Ask About a Denied Prescription

    • What is the pharmacy rejection code?
    • Is prior authorization required?
    • Is a covered alternative available?
    • Does step therapy apply?
    • Can the prescriber request an exception?
    • What clinical information is needed?
    • Is an emergency or temporary supply available under the plan?
    • How can the decision be appealed?

    Ask the prescribing professional to submit the required medical information. Keep the pharmacy rejection notice, prescription details and case number.

    Cigna Behavioral Health Support

    Cigna Behavioral Health general information is available at 1-800-433-5768. Members should use the behavioral-health number on the ID card when it differs.

    Contact Cigna about:

    • Mental-health coverage
    • Substance-use treatment benefits
    • Finding an in-network therapist or facility
    • Authorization requirements
    • Behavioral-health claim problems
    • Residential or inpatient treatment
    • Employee Assistance Program benefits
    • Appealing a behavioral-health coverage decision

    For an immediate safety or medical emergency, call 911. For the Suicide & Crisis Lifeline in the United States, call or text 988.

    Lost or Missing Cigna ID Card

    Members can generally view or download a digital identification card through myCigna.

    For a lost medical card, call 1-866-494-2111. For dental-plan questions or a lost dental card, call 1-800-244-6224.

    Information Needed To Replace an ID Card

    • The member’s full name
    • Date of birth
    • Home address
    • Employer or group name
    • Member number when known
    • Email address connected to myCigna

    If Cigna cannot locate an employer-sponsored member, contact the employer’s benefits department to confirm that enrollment was transmitted correctly and is active.

    Unable To Access myCigna

    Members can use myCigna to:

    • View digital ID cards
    • Review claims and EOBs
    • Check plan benefits
    • Search for providers
    • Review prescription information
    • Access forms
    • Manage certain spending accounts
    • Contact support

    myCigna Login Troubleshooting

    • Confirm that the correct username is being used.
    • Use the forgotten-password or username option.
    • Check whether the member recently changed employers or plans.
    • Confirm that the date of birth and ZIP code match Cigna’s records.
    • Try another supported browser.
    • Clear browser cookies or use a private window.
    • Update the myCigna app.
    • Call Website Assistance at 1-800-853-2713.

    Do not create multiple accounts unless Cigna instructs you to do so. Duplicate online registrations can make account access more confusing.

    Reporting Cigna Health Care Fraud

    Suspected health care fraud can be reported to Cigna’s Special Investigations hotline at 1-800-667-7145 or by email at specialInvestigations@evernorth.com.

    Possible concerns include:

    • A provider billing for services not received
    • Duplicate claims
    • Incorrect dates or procedures
    • Someone using another person’s insurance card
    • Falsified medical records
    • Unrecognized claims appearing on an EOB
    • A provider waiving required member costs as part of a billing scheme

    Keep the EOB, bill, provider information and dates involved. Do not confront a suspected person or provider when doing so could create a safety risk.

    Cigna Medicare Is Now HealthSpring

    The former Cigna Medicare business is now operated under the HealthSpring name. Former Cigna Medicare Advantage, Medicare Part D and Medicare Supplement members should use the current telephone number on their HealthSpring ID card or plan documents.

    Some older documents, cards, websites and reviews may still use the names Cigna Medicare or Cigna HealthSpring. Always confirm the current plan administrator and member-services number before submitting a claim, appeal or payment.

    How To Escalate an Unresolved Cigna Complaint

    1. Call the correct department. Use the number on the ID card, claim notice, pharmacy card or denial letter.
    2. Request a call-reference or case number. Record the representative’s name, department, date and explanation.
    3. Ask for supervisor review. Clearly state what remains unresolved and the result being requested.
    4. Use myCigna. Review claims, download documents and use available secure forms or messages.
    5. Contact the employer benefits department. This may help with enrollment, eligibility or payroll-deduction problems.
    6. File a formal grievance or appeal. Follow the deadline and submission method in the plan documents or denial notice.
    7. Request expedited review when appropriate. Ask the treating professional to document the urgency.
    8. Review external appeal rights. Certain coverage decisions may qualify for independent external review.
    9. Keep a written timeline. Include calls, transfers, promised callbacks, submissions and decisions.
    10. Contact the appropriate regulator. Depending on the plan, this may include a state insurance department, federal employee-benefits agency, Marketplace appeal system or another regulator.

    What To Include in a Written Cigna Complaint

    • The member and policy information
    • The claim or case number
    • A concise chronological timeline
    • The departments previously contacted
    • Copies of EOBs, bills, denials, authorizations and receipts
    • The plan benefit or policy language involved
    • The specific requested resolution
    • A request for written follow-up

    Use secure channels for medical and identity information. Do not send sensitive records to an email address or website that has not been verified as belonging to Cigna or the current plan administrator.

    Cigna Customer Reviews and Complaint Sentiment

    At the time this page was updated, the CustomerServiceNumbers.com rating module displayed a Cigna rating of 3.0 out of 5 stars based on one review.

    The single visible review was submitted in April 2014. The reviewer stated that they had Cigna For Life coverage but could not locate their identification number and were told that customer service could not find their account.

    This review identifies account recognition and missing ID information as the reason that customer visited the page. However, one review from 2014 is not enough to measure Cigna’s current claim handling, coverage, network, billing, pharmacy service, or customer-support performance.

    The previous article referred generally to praise for coverage options and complaints about claims, responsiveness and coverage limitations. Those claims were not supported by reviews submitted on this page and have been removed.

    What To Include in a Cigna Review

    • The type of plan involved
    • Whether coverage came through an employer, individual policy or another source
    • Whether the issue involved a claim, bill, authorization, pharmacy, dental or account access
    • The department contacted
    • Whether Cigna opened a case or appeal
    • How long it took to reach assistance
    • Whether requested documents were submitted
    • Whether a promised callback occurred
    • Whether the decision or charge was corrected
    • Whether the issue was ultimately resolved

    What To Expect When Contacting Cigna

    • The representative may request the member ID and group number.
    • Different benefits may be handled by different departments.
    • Employer-sponsored plans may require coordination with an employer.
    • Claims questions may require the EOB and provider bill.
    • Prior-authorization problems may require action by the treating provider.
    • Prescription issues may be handled by Express Scripts or another pharmacy administrator.
    • An appeal may require medical records and written documentation.
    • A promised adjustment may take time to appear.
    • Plan-specific rules may differ from general information shown online.
    • Cigna Medicare references may now route to HealthSpring.

    Cigna Customer Service Frequently Asked Questions

    What is the Cigna customer-service number?

    General Cigna Healthcare Customer Service can be reached at 1-800-997-1654. Members should use the number on their current ID card when it differs.

    Is Cigna customer service available 24 hours?

    Cigna currently lists its general customer-service number as available 24 hours a day, 365 days a year. Specialized departments may have different hours.

    What is the Cigna medical, dental and vision number?

    General medical, dental and vision support can be reached at 1-800-244-6224.

    How do I replace a lost Cigna ID card?

    Download a digital card through myCigna or call 1-866-494-2111 for a lost medical card.

    How do I appeal a Cigna claim denial?

    Call the number on the ID card, request the denial explanation, and follow the appeal instructions and deadline shown in the denial notice. Appeals may also be available through myCigna or Cigna’s Forms Center.

    How long do I have to appeal a Cigna denial?

    Many employer-sponsored plans allow 180 calendar days, but deadlines vary. Use the deadline printed in the actual denial notice or plan documents.

    What is the Cigna pharmacy number?

    Use the number on the prescription card for plan-specific pharmacy benefits. Express Scripts Home Delivery Pharmacy can be reached at 1-800-835-3784.

    What is the Cigna behavioral-health number?

    Cigna Behavioral Health general information can be reached at 1-800-433-5768. Use the ID-card number when it differs.

    How do I find an in-network Cigna doctor?

    Sign in to myCigna or use Cigna’s provider directory. Confirm that the provider participates in the exact network shown on the ID card.

    Why did Cigna deny my claim?

    Possible reasons include missing authorization, out-of-network care, incorrect claim information, lack of eligibility, excluded services, benefit limits, or a medical-necessity decision. Read the EOB and contact Cigna for the exact reason.

    How do I report an incorrect provider bill?

    Compare the bill with the Cigna EOB, call Cigna, and contact the provider’s billing department. Ask both parties to identify the specific amount or claim code in dispute.

    How do I report Cigna health care fraud?

    Call 1-800-667-7145 or email specialInvestigations@evernorth.com.

    Does Cigna have email customer service?

    Cigna does not prominently publish one general email address for ordinary member service. Use the contact page, telephone support, myCigna, or a plan-specific secure form.

    What happened to Cigna Medicare?

    The former Cigna Medicare business now operates under the HealthSpring name. Members should use their current HealthSpring ID card and plan documents.

    Where is Cigna headquartered?

    The Cigna Group is headquartered at 900 Cottage Grove Road, Bloomfield, Connecticut 06002.

    Related Health Insurance Customer Service Pages

    Related Consumer Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate company-support information and share customer-service experiences since 2004. We independently organize verified contact routes, common insurance problems, complaint information, claim guidance and practical escalation steps.

    Our goal is not simply to publish one general telephone number. Cigna members may need different departments for medical claims, dental benefits, prescriptions, billing, behavioral health, prior authorization, appeals, fraud reports or former Medicare coverage.

    Reviews may be moderated for spam, profanity, scams and personally identifiable information while preserving the reviewer’s original meaning.

    Share Your Cigna Customer Service Experience

    Have you contacted Cigna about a denied claim, billing problem, prior authorization, provider-network issue, prescription, dental benefit, behavioral-health service, appeal or inaccessible account?

    Leave a rating and review below. Include the type of plan, department contacted, whether Cigna opened a case or appeal, how long the process took, and whether the problem was resolved.

    Do not publish member IDs, claim numbers, diagnoses, medical records, Social Security numbers, payment information, home addresses or other sensitive health information.

    Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with The Cigna Group, Cigna Healthcare, Evernorth Health Services, Express Scripts, HealthSpring, an employer plan, provider or insurance administrator. CustomerServiceNumbers.com cannot access policies, verify benefits, process claims, approve authorizations, provide medical advice or decide appeals. Contact the appropriate insurer or plan administrator directly.

  • CNA Insurance Customer Service, Reviews and Complaints

    Need help with a CNA Insurance policy, claim, bill, long-term care question, payment, or complaint? This page lists verified CNA customer service options and gives policyholders, claimants, agents, and other customers a place to share reviews about their experience. CustomerServiceNumbers.com is not affiliated with CNA Insurance or CNA Financial Corporation.

    CNA Insurance Customer Service Number

    The main CNA Insurance customer service number is 1-800-262-2000, also listed by CNA as 1-800-CNA-2000. CNA also lists a general customer service email address for non-urgent inquiries.

    CNA Insurance Corporate Address

    CNA Financial Corporation is headquartered in Chicago. Use the general customer service and department-specific contact routes for account, claim, billing, or policy help before mailing documents to a corporate address.

    CNA Financial Corporation
    151 North Franklin Street
    Chicago, IL 60606

    What CNA Insurance Can Help With

    CNA is primarily a commercial insurance company that offers property, casualty, professional liability, workers’ compensation, and other business insurance products through agents and brokers. The correct support route depends on whether you are a policyholder, claimant, agent, broker, long-term care policyholder, vendor, or third party.

    • Reporting or checking on a claim
    • Commercial policy questions
    • Workers’ compensation claim questions
    • Long-term care policy or claim questions
    • Billing and collections questions
    • Premium audit questions
    • Policy documents or coverage questions
    • Claim fraud reporting
    • Risk control support
    • Agent or broker login help

    Use the Correct CNA Support Route

    CNA has multiple departments, so start with the support route that matches your issue. If you are unsure where to begin, call the general CNA customer service number and ask to be routed to the correct department.

    • General CNA questions: Call 1-800-262-2000 or email CNA_help@cna.com.
    • Claims: Use the CNA Claims Center or call 1-877-574-0540.
    • Billing and payments: Use CNA’s official billing and payment tools or contact billing support through CNA’s contact page.
    • Policy questions: Contact CNA or the independent agent or broker listed on your policy documents.
    • Long-term care: Use CNA’s long-term care department route through the official CNA contact page or the long-term care policy portal if your policy directs you there.
    • Agents and brokers: Use CNA Central or the agent login tools on CNA.com.

    How to Report or Follow Up on a CNA Claim

    For a new or existing claim, start with CNA’s official Claims Center. Have your policy information and claim details ready before calling or submitting information online.

    • Use the official CNA Claims Center.
    • Call 1-877-574-0540 for claims help during listed support hours.
    • Keep your claim number, policy number, date of loss, and adjuster information in a private file.
    • Ask for a claim reference number if you do not already have one.
    • Save copies of letters, emails, claim forms, photos, estimates, payment records, and denial or approval notices.
    • If your claim is through an employer, business, agent, broker, or third-party administrator, contact that party as well.

    CNA Billing and Payment Help

    CNA direct bill customers may be able to make online payments, schedule payments, use autopay, or pay by EFT through CNA’s billing portal. If you are paying by check or mailing documents, confirm the current payment address before sending money.

    • Pay My Bill: CNA Billing Portal
    • General Contact: 1-800-262-2000
    • Billing questions: Use CNA’s official contact page and select the billing or collections department when available.

    If a payment is late, missing, misapplied, or disputed, keep proof of payment, bank confirmation, check images, policy number, billing account number, and any cancellation or reinstatement notices.

    Information to Have Ready Before Contacting CNA

    • Your CNA policy number
    • Your claim number, if applicable
    • The name of the insured business, policyholder, claimant, or covered person
    • The date of loss or date of billing issue
    • The agent, broker, employer, or third-party administrator involved
    • Copies of bills, invoices, payment confirmations, claim letters, or denial notices
    • Adjuster name, representative name, or case number if one has been assigned
    • Best callback number and email address

    CNA Insurance Reviews and Complaints

    At the time of this page update, this CustomerServiceNumbers.com listing shows a 2.7 out of 5 rating based on 6 reviews. The visible older reviews focus mostly on long-term care, workers’ compensation, claim delays, phone or email response concerns, and questions about filing complaints with an insurance commissioner.

    These are user-submitted reviews and should not be treated as a complete picture of every CNA customer experience. If you have contacted CNA Insurance about a policy, claim, bill, long-term care issue, workers’ compensation issue, premium audit, or complaint, you can share your experience below.

    Privacy and Moderation Warning for CNA Reviews

    Insurance reviews can involve highly sensitive personal, financial, legal, medical, and employment information. Do not post policy numbers, claim numbers, Social Security numbers, dates of birth, addresses, phone numbers, email addresses, payment details, medical records, long-term care records, workers’ compensation documents, attorney communications, settlement details, or screenshots containing private information.

    Reviews may be moderated for profanity, spam, personal information, and unsafe content. Keep your review factual and based on your own experience.

    How to Escalate a CNA Insurance Complaint

    If your issue is not resolved during the first contact, ask CNA for a case number, claim number, adjuster name, supervisor contact route, or written explanation. Keep a timeline of calls, emails, letters, claim decisions, payment records, and promised follow-up dates.

    • Ask the representative to confirm the department handling your issue.
    • Request written confirmation of important claim, billing, or policy decisions.
    • Contact your insurance agent or broker if you purchased coverage through one.
    • For workers’ compensation issues, follow the rules for your state and employer’s claim process.
    • For long-term care issues, keep copies of care records, invoices, benefit letters, and claim correspondence.
    • If you believe your complaint involves a regulatory issue, contact your state insurance department for guidance.

    CNA Insurance vs. CNA National

    Do not confuse CNA Insurance with CNA National warranty or vehicle service contract support. If your issue involves a vehicle service contract, extended warranty, GAP waiver, or dealership F&I product, check your paperwork carefully to confirm whether you need CNA Insurance, CNA National, a dealer, or another administrator.

    Related Customer Service Numbers Pages

    Frequently Asked Questions About CNA Insurance Customer Service

    What is the CNA Insurance customer service phone number?

    The main CNA Insurance customer service phone number is 1-800-262-2000, also listed as 1-800-CNA-2000.

    What is the CNA claims phone number?

    CNA’s Claims Center lists claims help at 1-877-574-0540, Monday-Friday, 8 AM-8 PM Eastern Time.

    Where is CNA Insurance headquartered?

    CNA Financial Corporation is headquartered at 151 North Franklin Street, Chicago, IL 60606.

    Can CustomerServiceNumbers.com help with my CNA claim?

    No. CustomerServiceNumbers.com is an independent consumer information and review website. To get claim, billing, policy, or payment help, contact CNA directly through its official phone numbers, website, agent, broker, or department-specific support route.

    Should I post my CNA policy number in a review?

    No. Do not post policy numbers, claim numbers, medical information, payment details, addresses, phone numbers, or private claim documents in a public review.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and review information since 2004. CSN is an independent consumer-help site and is not owned by CNA Insurance, CNA Financial Corporation, or any company listed on this website.

    Our goal is to help readers find official support routes, understand customer service issues, and share reviews that may help other consumers. Always verify current claim, billing, policy, payment, and legal information directly with CNA, your agent, your broker, your employer, your attorney, or the appropriate official agency.

    Share Your Experience

    Have you contacted CNA Insurance about a claim, bill, commercial policy, long-term care policy, workers’ compensation issue, premium audit, payment, or complaint? Share your experience below to help other customers understand what happened and how the issue was handled.

    Privacy reminder: Do not post policy numbers, claim numbers, medical records, long-term care documents, workers’ compensation paperwork, payment information, addresses, phone numbers, emails, attorney communications, or private screenshots in a public review.

    Page Update Note: This CNA Insurance customer service page was reviewed and updated on July 4, 2026.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with CNA Insurance, CNA Financial Corporation, or CNA’s subsidiaries. Phone numbers, addresses, links, and customer service details are provided for consumer convenience and may change. CustomerServiceNumbers.com cannot file claims, access policies, process payments, change coverage, provide legal advice, provide insurance advice, resolve workers’ compensation claims, or handle long-term care benefits. Contact CNA, your agent, your broker, your employer, your attorney, your state insurance department, or the appropriate official agency for help with your specific issue.

  • Express Scripts Customer Service, Phone Numbers, Pharmacy Reviews and Complaints

    Express Scripts, also known as Express Scripts Pharmacy by Evernorth, provides pharmacy benefit management and home delivery pharmacy services for many health plans, employers, government programs, Medicare plans, and TRICARE members. Customers may contact Express Scripts for help with prescriptions, refills, home delivery, order status, pharmacy benefits, prior authorization questions, online account access, Medicare prescription benefits, TRICARE pharmacy benefits, Accredo specialty pharmacy, and unresolved complaints.

    How to Contact Express Scripts Customer Service

    Express Scripts Customer Service Hours

    Express Scripts lists many major customer-service lines as available 24 hours a day, 7 days a week, including Express Scripts Pharmacy, Medicare member support, TRICARE member support, Accredo Specialty Pharmacy, website support, and the fraud hotline. Plan-specific support options may also appear after you log in to your Express Scripts account.

    Best Ways to Get Help from Express Scripts

    The best way to contact Express Scripts depends on your plan and the type of prescription issue. The number on the back of your member ID card is usually the best starting point because prescription benefits can vary by employer, health plan, Medicare plan, or government program. If you do not have the card available, call Express Scripts Pharmacy at 1-800-282-2881.

    For Prescription, Refill, or Home Delivery Help

    Call 1-800-282-2881 for help with prescriptions, refills, home delivery, order status, prescription transfers, medication questions, pharmacy benefits, replacement medications, and general Express Scripts Pharmacy support.

    For Medicare Members

    Medicare members can call 1-866-529-4917 for help with Medicare prescription benefits. Have your Medicare plan information, member ID card, medication list, pharmacy information, and any coverage notice ready before calling.

    For TRICARE Members

    TRICARE members can call 1-877-363-1303 for TRICARE Beneficiary Customer Service or technical support. TRICARE members should also use the TRICARE-specific Express Scripts site for order status, prescription transfers, account access, pricing, and plan-specific pharmacy information.

    For Accredo Specialty Pharmacy

    Accredo Specialty Pharmacy by Evernorth handles many specialty medications. Call 1-877-222-7336 for Accredo support. Specialty medications may require coordination with your doctor, health plan, prior authorization, copay assistance, delivery scheduling, or clinical support.

    For Website or Login Problems

    Call 1-800-711-5672 for technical support or help with your Express Scripts online account. This may include login problems, password resets, online prescription tools, account verification, and website errors.

    For Fraud Concerns

    Call the Express Scripts fraud tip hotline at 1-866-216-7096 or email fraudtip@evernorth.com if you need to report suspected fraudulent activity connected to Express Scripts or Evernorth.

    What to Have Ready Before Contacting Express Scripts

    • Your Express Scripts member ID card
    • The number on the back of your prescription ID card
    • Your full name, date of birth, and mailing address
    • The prescription name, strength, and prescription number, if available
    • Your doctor’s name and phone number
    • Your pharmacy name and location, if the issue involves a retail pharmacy
    • Order number, tracking number, or shipment information
    • Insurance plan, Medicare plan, or TRICARE information
    • Copies of denial notices, prior authorization requests, billing statements, or account messages
    • A short explanation of the problem and the resolution you are requesting

    Express Scripts Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows 2 Express Scripts reviews with an overall rating of 2.0 out of 5 stars. The live CSN review sentiment is negative and support-focused. One reviewer complained about TRICARE login or ID verification problems, while another complained about unwanted prescription overfills and difficulty getting the issue corrected.

    Because the visible CSN review sample is small and older, customers should read the individual comments and consider leaving a current review below if they have recently contacted Express Scripts about prescriptions, home delivery, Medicare, TRICARE, prior authorization, billing, account access, or complaint resolution.

    Common Express Scripts Customer Complaints

    Customers searching for Express Scripts customer service often need help with:

    • Prescription refills, renewals, or transfers
    • Home delivery order delays or missing shipments
    • Prescription overfills, duplicate orders, or unwanted automatic refills
    • Prior authorization, step therapy, or drug coverage questions
    • Medication pricing, copays, or benefit changes
    • Medicare prescription benefit questions
    • TRICARE pharmacy benefit and login issues
    • Accredo specialty medication support
    • Online account login, ID verification, or password reset problems
    • Billing, payment, or refund questions
    • Difficulty reaching the correct department or getting a clear answer

    Express Scripts Prescription and Home Delivery Help

    Express Scripts Pharmacy is commonly used for maintenance medications and home delivery prescriptions. If your prescription has not arrived, check your online account first for order status, refill history, tracking information, prescription status, and any messages about missing doctor approval, prior authorization, payment, or address confirmation.

    If you need medication urgently, ask Express Scripts whether a local retail pharmacy fill, emergency supply, transfer, or replacement shipment is available under your plan. Do not wait until you are out of medication before contacting support about a delayed prescription.

    Prior Authorization and Coverage Issues

    Some prescriptions may require prior authorization, step therapy, quantity limits, or plan review before Express Scripts can process the prescription. If your medication is denied or delayed, ask whether the issue is a plan coverage rule, doctor documentation issue, pharmacy claim rejection, missing prescription, or prior authorization requirement.

    Keep copies of denial notices, doctor submissions, appeal instructions, and pharmacy messages. If your plan allows appeals, follow the deadline and process listed in the notice.

    TRICARE and Medicare Express Scripts Help

    TRICARE and Medicare members may have separate phone numbers, websites, plan rules, drug formularies, ID cards, and appeal processes. If you are a TRICARE or Medicare member, use the program-specific phone number listed above and keep your plan documents available.

    If your issue involves both Express Scripts and your health plan, ask which organization is responsible for the next step. This may be Express Scripts, your doctor, your health plan, TRICARE, Medicare plan support, Accredo, or the retail pharmacy.

    Express Scripts Billing and Payment Help

    If your issue involves a charge, copay, refund, or billing dispute, compare your Express Scripts account history with your bank, card, or health plan statement. Ask support to explain whether the charge is for a home delivery order, Medicare prescription benefit, specialty medication, deductible, copay, coinsurance, or plan rule.

    Express Scripts Scam and Fraud Warning

    Be careful with unexpected calls, texts, emails, or websites claiming to be Express Scripts, Evernorth, Medicare, TRICARE, or Accredo. Do not provide your password, full Social Security number, banking information, or payment information through a suspicious link or to an unknown caller.

    If you receive a suspicious message about your prescriptions, benefits, delivery, or account, go directly to the official Express Scripts website or call the number on the back of your member ID card. Suspicious activity can also be reported to the Express Scripts fraud tip hotline at 1-866-216-7096 or by email at fraudtip@evernorth.com.

    How to Escalate an Express Scripts Problem

    If your Express Scripts issue is not resolved after the first contact, take these steps:

    1. Save your prescription information, order number, tracking number, denial notice, case number, and support messages.
    2. Write down the date, time, department, and phone number used for each contact.
    3. Ask whether your issue is being handled by Express Scripts Pharmacy, your health plan, Medicare support, TRICARE support, Accredo, your doctor, or a retail pharmacy.
    4. Request written confirmation of any prescription change, refill cancellation, shipment status, refund decision, prior authorization status, or appeal instruction.
    5. If your medication is delayed and medically necessary, ask about urgent options such as a temporary fill, local pharmacy fill, replacement shipment, or doctor intervention.
    6. If the issue involves a denial or coverage dispute, follow the appeal or grievance process listed by your plan.
    7. If the issue involves suspected fraud or an unauthorized charge, contact your bank, health plan, or the Express Scripts fraud hotline as appropriate.

    Related Pharmacy and Healthcare Customer Service Pages

    Related Corporate Office Page

    Other Helpful Consumer Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service information since 2004. Our pages are designed to help customers locate support options, understand common complaints, and share real customer service experiences. We are not affiliated with Express Scripts, Evernorth, Cigna, Accredo, TRICARE, Medicare, or any health plan, and the information on this page is provided for consumer reference only.

    Share Your Express Scripts Customer Service Experience

    Have you contacted Express Scripts customer service recently? Share your experience below. Your review can help other customers understand how Express Scripts handles prescription refills, home delivery, Medicare support, TRICARE support, prior authorizations, billing, website access, Accredo specialty pharmacy, fraud concerns, and complaint resolution.

    Disclaimer: CustomerServiceNumbers.com is not affiliated with Express Scripts, Evernorth, Cigna, Accredo, TRICARE, Medicare, or any health plan. Contact information may change, and customers should confirm details directly with Express Scripts or their plan when possible. This page is for customer-service information only and is not medical advice. For medical emergencies or urgent medication concerns, contact your doctor, pharmacist, or emergency services.

  • GEICO Customer Service: Claims, Billing and Policy Help

    GEICO customer service assists policyholders and claimants with auto insurance claims, policy changes, billing and AutoPay, roadside assistance, windshield damage, proof of insurance, cancellations, total-loss questions, rental coverage, DriveEasy, property policies and complaints.

    The correct telephone number depends on whether you need policy service, are reporting a claim, need emergency roadside assistance, or have a homeowners, renters or other policy provided through a GEICO Insurance Agency partner.

    GEICO Customer Service Help by Issue

    • Policy question or coverage change: Call GEICO Sales and Service or sign in through the website or mobile app.
    • Report an auto claim: File the claim online, through GEICO Mobile, or call the 24-hour claims number.
    • Track an existing claim: Open GEICO Claims Express using the claim number or contact the assigned adjuster.
    • Emergency roadside assistance: Request service through GEICO Mobile or call the dedicated roadside number.
    • Windshield or auto-glass damage: Submit a glass claim online, through the app, or by telephone.
    • Billing or AutoPay problem: Review the policy billing schedule and call GEICO’s payment department.
    • Cancel an auto policy: Call the dedicated cancellation number and confirm the effective date before ending coverage.
    • Proof of insurance: Download an insurance ID card online or through GEICO Mobile, or call for assistance.
    • DMV registration problem: Confirm that the policy is active and that the correct vehicle identification number, address and state filing are on record.
    • Homeowners or renters claim: Determine which partner insurance company underwrites the policy and contact that company’s claims department.
    • DriveEasy concern: Review recorded trips, driver roles, phone permissions and how the score may affect renewal pricing.
    • Suspected fraud or account takeover: Secure the GEICO account and email, then report unauthorized policy, payment or claim activity.

    How to Contact GEICO Customer Service

    GEICO corporate headquarters:
    7272 Wisconsin Avenue
    Bethesda, MD 20814

    GEICO general mailing address:
    P.O. Box 9523
    Fredericksburg, VA 22403

    GEICO’s current official corporate information lists the Bethesda address rather than the older 5260 Western Avenue address previously published on this page.

    GEICO says policy and claims assistance is available 24 hours a day through its website, mobile app and telephone support. Department availability and partner-company hours can vary.

    Which GEICO Number Should You Call?

    How to Report a GEICO Auto Insurance Claim

    A claim can be reported:

    • Through the GEICO Mobile app
    • Through the online Claims Center
    • By calling 1-800-841-3000

    Report the accident or loss promptly, even when another driver appears responsible.

    Have the following available:

    • GEICO policy number
    • Date, time and location
    • Names and contact information for the drivers involved
    • Vehicle descriptions and license-plate numbers
    • Insurance information for the other driver
    • Police report or incident number
    • Witness contact information
    • Photographs and video
    • Description of injuries and property damage

    Do not admit legal responsibility at the scene. Provide accurate facts to the police, GEICO and the other insurer.

    What Happens After a GEICO Claim Is Filed?

    GEICO may:

    • Assign a claim number and adjuster
    • Contact the drivers, passengers and witnesses
    • Review photographs, reports and statements
    • Inspect the vehicle
    • Prepare or review a repair estimate
    • Determine coverage and liability
    • Arrange repairs or issue payment
    • Review rental-car eligibility
    • Determine whether the vehicle is a total loss

    Save the claim number and the names and contact details of every assigned representative.

    How to Track a GEICO Claim

    Open GEICO Claims Express and enter the claim information.

    The Claims Center may allow you to:

    • Review the claim status
    • Message the assigned adjuster
    • Upload photographs and documents
    • Review repair information
    • View rental details
    • Check payment information
    • Find the adjuster’s telephone number

    If the adjuster does not respond, send a written message through the claim portal and request a supervisor.

    Claim Against a GEICO Policyholder

    A person injured or whose property was damaged by a GEICO policyholder can report a third-party claim to GEICO.

    Provide:

    • The GEICO policyholder’s name
    • The GEICO policy number when available
    • The accident date and location
    • The police report number
    • Photographs of the damage
    • Repair estimates
    • Witness information
    • Your own insurance information

    GEICO must investigate coverage and responsibility before agreeing to pay a third-party claim.

    Do not dispose of damaged property or begin non-emergency repairs before documenting the damage and confirming whether an inspection is needed.

    Third-Party Claim Is Taking Too Long

    Ask the adjuster:

    • Whether the GEICO policy was active
    • Whether liability has been determined
    • What information remains outstanding
    • Whether the insured has responded
    • Whether an inspection has been scheduled
    • Whether a rental vehicle has been authorized
    • When the next update should occur

    Record every conversation and follow up through the claim portal or in writing.

    GEICO Total-Loss Claims

    A vehicle may be considered a total loss when:

    • It cannot be repaired safely.
    • The estimated repairs exceed its value.
    • The damage meets the applicable state total-loss rules.

    GEICO considers factors such as:

    • Mileage
    • Features and options
    • Prior condition
    • Modifications
    • Comparable vehicle sales
    • Applicable taxes and state requirements

    Before accepting a total-loss settlement:

    1. Review the vehicle description for mistakes.
    2. Confirm the trim, mileage, options and condition.
    3. Review the comparable vehicles.
    4. Provide receipts for recent upgrades or repairs when relevant.
    5. Ask how taxes, fees, deductibles and salvage were calculated.
    6. Request the valuation report.

    Rental Car During a Total-Loss Claim

    Rental-car payment depends on:

    • Whether the policy includes rental reimbursement
    • Whether another driver is legally responsible
    • The applicable coverage limit
    • The claim circumstances
    • The date the total-loss offer is made

    Ask the adjuster for the authorized daily rate, total limit and final covered rental date.

    Do not assume the rental will remain covered until a replacement vehicle is purchased.

    GEICO Emergency Roadside Assistance

    Customers with Emergency Road Service coverage can request assistance through the GEICO Mobile app or call 1-800-424-3426.

    Roadside assistance may cover eligible:

    • Towing
    • Jump starts
    • Flat-tire changes
    • Lockout assistance
    • Fuel delivery
    • Mechanical breakdown assistance

    Coverage, distance limits and out-of-pocket costs depend on the policy.

    What to Provide for Roadside Service

    Have ready:

    • Policy number or account information
    • Exact location
    • Vehicle year, make, model and color
    • Description of the problem
    • Whether the vehicle is in a safe location
    • Preferred repair shop when a tow is needed

    Call 911 first when the vehicle is blocking traffic or anyone is in immediate danger.

    Roadside Provider Did Not Arrive

    Check the estimated arrival time and provider information in the app.

    If the provider is late:

    • Contact the provider.
    • Update GEICO through the roadside request.
    • Ask for a replacement provider.
    • Save any towing or service receipts.

    Customers who arrange their own eligible roadside service may be able to request reimbursement, subject to policy limits.

    GEICO Windshield and Glass Claims

    Report glass damage:

    Glass damage may be covered under comprehensive insurance.

    GEICO may determine whether the glass can be repaired or must be replaced. Deductibles and repair coverage vary by policy and state.

    Before Filing a Glass Claim

    Photograph:

    • The chip or crack
    • The complete windshield
    • The vehicle identification number
    • Any surrounding body damage

    Do not sign an Assignment of Benefits or provide insurance information to a person who approaches you unexpectedly at a parking lot, car wash or gas station.

    File the claim directly with GEICO and choose a repair provider through the official process.

    GEICO Billing, Payments and AutoPay

    Call 1-800-932-8872 for payment and billing assistance.

    GEICO accepts payments through:

    • GEICO.com
    • GEICO Mobile
    • Automatic bank withdrawal
    • Recurring debit or credit card
    • One-time bank or card payment
    • Automated telephone payment
    • Check or money order by mail

    Installment fees and payment-plan availability vary by state and policy.

    GEICO AutoPay Problems

    Customers may need help because:

    • The wrong account was charged.
    • A payment processed earlier than expected.
    • AutoPay continued after a payment-method change.
    • A payment was returned.
    • The account shows two transactions.
    • The policy was canceled despite a payment.
    • A premium changed at renewal.

    Before contacting GEICO:

    • Review the policy billing schedule.
    • Confirm whether the transaction is pending or posted.
    • Check for a returned-payment notice.
    • Review the renewal premium.
    • Save bank statements and confirmation numbers.

    Duplicate GEICO Payment

    Ask GEICO to confirm:

    • Whether both payments posted
    • Whether one is a temporary authorization
    • Which policy period received the payment
    • Whether a refund or policy credit will be issued
    • When the correction should appear

    Do not cancel a bank transaction without understanding whether doing so could cause the policy to lapse.

    GEICO Payment Mailing Address

    For ordinary mailed payments:

    GEICO Insurance
    Remittance Center
    P.O. Box 70776
    Philadelphia, PA 19176-0776

    If you received a cancellation notice, use the return envelope and instructions included with that notice. GEICO publishes a separate Philadelphia remittance address for payments intended to prevent cancellation.

    Always include the policy number.

    GEICO Rate-Increase Questions

    A premium may change because of:

    • Claims or driving history
    • Vehicle changes
    • Address or mileage changes
    • Coverage or deductible changes
    • Household-driver changes
    • Statewide rate adjustments
    • Repair, medical and litigation costs
    • DriveEasy results where applicable
    • Discount eligibility

    Ask GEICO to compare the old and new declarations pages and identify each factor that changed.

    Also review:

    • Annual mileage
    • Vehicle use
    • Garaging address
    • Drivers listed
    • Discounts removed or added
    • Coverage limits
    • Deductibles
    • Installment fees

    Do not reduce required or important coverage merely to lower the premium without understanding the financial risk.

    How to Cancel a GEICO Auto Policy

    Call 1-800-841-1587 and say “cancel insurance policy” and then “auto” when prompted.

    Have the policy number available.

    Before canceling:

    • Arrange replacement insurance when the vehicle will remain registered.
    • Confirm the new policy’s effective date and time.
    • Review state license-plate requirements.
    • Check whether an automatic payment is scheduled.
    • Ask whether an unused premium refund is expected.
    • Request written cancellation confirmation.

    GEICO states that it does not charge a policy-cancellation fee, although state rules and other policy adjustments may affect the final amount.

    Do Not Create an Insurance Lapse

    Canceling before replacement insurance begins can result in:

    • Uninsured driving
    • DMV penalties
    • Registration or license suspension
    • Lender or lease violations
    • Higher future premiums

    Confirm that replacement coverage is active before ending the GEICO policy.

    Removing a Vehicle From GEICO

    State rules may require the owner to:

    • Return the license plate
    • Transfer the plate to another vehicle
    • Maintain insurance until registration is canceled
    • Provide proof that the vehicle was sold

    Do not remove insurance from a registered vehicle without checking the state’s requirements.

    Proof of GEICO Insurance and DMV Problems

    Insurance ID cards can generally be downloaded through GEICO.com or GEICO Mobile.

    For assistance, call 1-800-861-8380.

    Review the card for:

    • Correct named insured
    • Vehicle identification number
    • Policy number
    • Effective and expiration dates
    • Vehicle year, make and model
    • Correct state

    Most states accept a digital insurance card, but state rules vary.

    DMV Says GEICO Coverage Is Missing

    Confirm:

    • The policy is active.
    • The VIN matches the registration.
    • The registered owner matches the policy.
    • The garaging and mailing addresses are correct.
    • The state received the required electronic filing.
    • An SR-22 or FR-44 was filed when required.

    Ask GEICO whether it can resend or correct the state insurance-verification record.

    Keep proof of active coverage and receipts for any penalty that resulted from an insurer or reporting error.

    GEICO Policy Changes

    Policyholders can often use GEICO.com or the mobile app to:

    • Add or replace a vehicle
    • Add or remove a driver
    • Change an address
    • Update annual mileage
    • Change coverage limits
    • Change deductibles
    • Update payment information
    • Download policy documents

    Before submitting a change, review the new premium and effective date.

    Keep copies of the old and new declarations pages.

    Vehicle or Driver Added Without Permission

    Contact GEICO immediately when:

    • An unfamiliar driver appears.
    • A vehicle was added without authorization.
    • The policy address changed.
    • Coverage was reduced.
    • A new payment method appears.

    Change the GEICO password and secure the connected email account.

    GEICO DriveEasy Help

    DriveEasy uses the GEICO Mobile app and phone sensors to record driving behavior.

    Depending on the state and program, recorded factors can include:

    • Hard braking
    • Phone use
    • Distance driven
    • Time of day
    • Cornering and acceleration

    GEICO can use DriveEasy results when calculating renewal pricing. Safer drivers may receive savings, while riskier driving can result in a higher rate in states where permitted.

    Incorrect DriveEasy Trip

    Use the DriveEasy Help Center or app to:

    • Change your role from driver to passenger
    • Identify a bus, train or bicycle trip
    • Review phone permissions
    • Correct a missing or incorrect trip
    • Review the recorded score

    Check the role assigned to every household driver because the combined results can affect the policy.

    DriveEasy Not Recording

    Confirm:

    • The GEICO app is updated.
    • Location permission is enabled.
    • Motion and physical-activity permission is enabled.
    • Background app access is allowed.
    • Battery-saving settings are not stopping the app.
    • The correct driver is signed in.

    Review the program terms before enrolling or withdrawing because participation and pricing consequences vary by state.

    GEICO Homeowners, Renters and Property Insurance

    Many property policies offered through GEICO Insurance Agency are issued and serviced by partner insurance companies.

    Call 1-800-241-8098 or sign in to identify the company that underwrites the policy.

    The partner insurer—not GEICO auto claims—may control:

    • Property-claim reporting
    • Adjuster assignment
    • Coverage decisions
    • Payments
    • Appeals
    • Policy cancellation and renewal

    Use the company name and claim number shown on the policy and claim correspondence.

    Property Claim Follow-Up

    If a homeowners or renters adjuster is not responding:

    1. Confirm the underwriting company.
    2. Call that company’s claim department.
    3. Send a written message through its claim portal.
    4. Request the adjuster’s supervisor.
    5. Ask for the exact reason for any denial.
    6. Request the policy language relied upon.
    7. Keep photographs, receipts and inventories.

    Do not assume every property claim is handled directly by the same GEICO department that services auto policies.

    GEICO Account Security and Insurance Scams

    Be cautious of calls, texts or emails claiming:

    • Your policy will be canceled immediately unless you pay.
    • You must provide a verification code.
    • A claim payment requires a fee.
    • A roadside or glass contractor needs full account access.
    • You must install remote-access software.
    • Payment must be made by gift card or cryptocurrency.

    Use GEICO.com, GEICO Mobile or a verified number from your policy documents.

    Do not provide:

    • Your password
    • A one-time security code
    • Your complete Social Security number
    • Full bank or payment-card details
    • Remote access to your phone or computer

    Possible GEICO Account Takeover

    Warning signs include:

    • An unfamiliar vehicle or driver
    • An unexpected policy change
    • A changed email or telephone number
    • A payment you did not authorize
    • A claim you did not file
    • Password-reset messages you did not request

    Change the GEICO and email passwords, review account information and contact GEICO immediately.

    GEICO Customer Reviews and Complaints

    CustomerServiceNumbers.com currently shows GEICO with a rating of 2.3 out of 5 stars based on three reviews.

    All three published CSN reviews were submitted in 2018, so the rating is a small and dated sample rather than a current measurement of overall GEICO customer satisfaction.

    The CSN reviews describe:

    • Third-party total-loss delay: A person whose car was struck by a GEICO policyholder reported difficulty obtaining a rental vehicle and settlement updates.
    • Hit-and-run claim frustration: One reviewer complained about the handling of property damage caused by a GEICO customer who allegedly left the scene.
    • Difficulty reaching useful support: A reviewer reported encountering suspicious survey pages while trying to obtain an answer.

    More recent reviews published on the related CorporateOfficeHeadquarters.com GEICO page describe:

    • Repeated chat disconnections when requesting a supervisor
    • Limited follow-up on a renters insurance claim
    • Difficulty correcting insurance information sent to a DMV
    • Substantial premium increases
    • Unexpected AutoPay and billing changes
    • Difficulty receiving promised callbacks

    These are individual customer reports and do not establish that every GEICO customer or claimant will experience the same outcome.

    What to Include in Your GEICO Review

    A useful review should explain:

    • Whether you were the policyholder or another party making a claim
    • The type of insurance involved
    • Whether the issue concerned a claim, bill, cancellation, policy change, roadside service or DMV filing
    • The date the issue began
    • Which department was contacted
    • Whether a claim or case number was provided
    • What resolution GEICO offered
    • How long the process took
    • Whether the matter was ultimately resolved

    Do not include complete policy numbers, claim numbers, driver’s-license numbers, Social Security numbers, medical information, payment-card details or private addresses.

    How to Escalate a GEICO Complaint

    1. Contact the responsible department. Policy service, claims, billing, roadside assistance and property partners use different processes.
    2. Gather documentation. Save policy documents, declarations pages, estimates, photographs, bills, messages and payment records.
    3. Request a case or claim number. Record the representative’s name, date and promised action.
    4. Use written communication. Send a message through the policy or claim portal so there is a record.
    5. Ask for a supervisor. Explain what remains unresolved and what action you are requesting.
    6. Request the basis for a decision. Ask for the policy provision, valuation or evidence supporting a denial or settlement.
    7. Follow up through the existing case. Avoid creating several unrelated complaints about the same issue.
    8. Contact the appropriate state insurance regulator when necessary. Insurance complaints are generally handled by the insurance department in the state where the policy or claim applies.

    Information to Include in a GEICO Complaint

    Include:

    • A partially masked policy or claim number
    • The insurance product involved
    • The loss, billing or policy-change date
    • A concise timeline
    • Names of representatives or adjusters
    • Previous case numbers
    • Copies of supporting records
    • The specific resolution requested

    GEICO Customer Service Frequently Asked Questions

    What is GEICO’s customer-service phone number?

    Call 1-800-207-7847 for sales and policy service. For claims and 24-hour assistance, call 1-800-841-3000.

    Is GEICO customer service available 24 hours?

    GEICO states that assistance is available 24 hours a day through its website, mobile app and telephone system. Some specialized departments and partner insurers may have different hours.

    What is the GEICO claims number?

    Call 1-800-841-3000 or report the claim online or through GEICO Mobile.

    What is GEICO’s roadside-assistance number?

    Call 1-800-424-3426 or request service through GEICO Mobile.

    What is GEICO’s glass-claim number?

    Call 1-800-510-2291 for windshield and auto-glass claims.

    How do I cancel GEICO insurance?

    Call 1-800-841-1587. Confirm the effective date and arrange replacement coverage before canceling a registered vehicle.

    Does GEICO charge a cancellation fee?

    GEICO states that it does not charge a cancellation fee for canceling an auto policy. The final balance or refund can still be affected by the policy period, state rules and prior adjustments.

    How do I get proof of GEICO insurance?

    Download the insurance ID card through GEICO.com or GEICO Mobile. For assistance, call 1-800-861-8380.

    How do I correct a DMV insurance-reporting problem?

    Confirm the policy status, VIN, registered owner and state information. Ask GEICO whether it can correct or resend the electronic insurance filing.

    What is GEICO’s billing number?

    Call 1-800-932-8872 for payments and payment-plan assistance.

    Who handles GEICO homeowners and renters claims?

    Many property policies are issued by GEICO Insurance Agency partner companies. Check the policy for the underwriting company or call 1-800-241-8098.

    Who owns GEICO?

    GEICO is a subsidiary of Berkshire Hathaway Inc.

    Where is GEICO headquartered?

    GEICO currently lists its corporate headquarters at 7272 Wisconsin Avenue, Bethesda, MD 20814.

    How GEICO Compares With Other Insurance Companies

    • Progressive customer service: Offers auto, property, motorcycle, commercial and other insurance products through direct and agency channels.
    • Allstate customer service: Provides auto, home, renters, life and other coverage through agents and online service.
    • State Farm: Provides insurance and financial services through a large nationwide agent network.
    • Nationwide: Offers auto, property, life, pet and business insurance products.
    • Farmers Insurance: Provides auto, home, renters, business and specialty coverage through agents.

    When comparing insurers, consider premiums, coverage limits, deductibles, claim satisfaction, rental coverage, repair options, financial strength, discounts and access to adjusters.

    Related GEICO and Consumer Help Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004.

    We are an independent consumer-help website and are not owned or operated by Government Employees Insurance Company, GEICO Insurance Agency, Berkshire Hathaway or any GEICO partner insurance company.

    Our goal is to provide more than a telephone number by helping policyholders and claimants identify the correct department, document a dispute, understand common claims and billing procedures, and report whether the company resolved the issue.

    Share Your GEICO Customer Service Experience

    Have you contacted GEICO about a claim, total loss, rental car, roadside service, glass repair, payment, rate increase, policy cancellation, proof of insurance, DriveEasy or a homeowners or renters policy?

    Leave a review below and explain what happened, which GEICO or partner department you contacted, whether a claim or case number was provided, what resolution was offered, how long the process took and whether the issue was ultimately resolved.

    Do not include complete policy or claim numbers, Social Security numbers, driver’s-license information, payment-card details, medical records, private addresses or other sensitive personal information.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Government Employees Insurance Company, GEICO Insurance Agency, Berkshire Hathaway or any GEICO partner insurer. GEICO does not provide customer support through this website.

    Contact information and support links are provided to help consumers reach the correct organization directly. Reviews and complaints reflect the experiences and opinions of individual contributors.

  • Humana Customer Service, Reviews and Complaints

    Need help with Humana customer service, Medicare, dental, vision, Medicaid, claims, benefits, billing, provider access, prescriptions, prior authorization, MyHumana, an appeal, grievance, or complaint? This page lists verified Humana support options and gives members a place to share reviews about their experience. CustomerServiceNumbers.com is not affiliated with Humana Inc. or any Humana subsidiary.

    Humana Customer Service Numbers

    Humana customer service depends on your plan type. For the fastest help, check the phone number on the back of your Humana member ID card. If you do not have your card, use the general Humana contact options below or sign in to MyHumana.

    Use the Number on Your Humana ID Card First

    Humana plans can differ by Medicare, Medicaid, employer group, dental, vision, pharmacy, state, employer, and benefit administrator. The number on the back of your current Humana member ID card is usually the best first contact for plan-specific benefits, claims, prior authorization, pharmacy, billing, appeals, grievances, and provider questions.

    • Have your Humana card: Call the number printed on the back of the card.
    • Do not have your card: Employer group members can call 1-866-427-7478.
    • Need Medicare plan help: Call 1-800-457-4708.
    • Need dental or vision plan help: Call 1-877-877-1051.
    • Need general help: Call 1-800-448-6262.

    Humana Corporate Address

    Humana Inc. is headquartered in Louisville, Kentucky. For member service, benefits, claims, ID cards, premium payments, appeals, grievances, or provider-network questions, use the phone number on your Humana ID card, MyHumana, or the correct plan-specific support route before mailing documents to a corporate address.

    Humana Inc.
    500 West Main Street
    Louisville, KY 40202

    Corporate Phone: 1-502-580-1000

    Humana Mailing Address

    Humana lists a correspondence office for general assistance. Use the mailing address on your plan document, EOB, denial letter, claim form, or official Humana notice if it differs from the general correspondence address.

    Humana Correspondence Office
    P.O. Box 14611
    Lexington, KY 40512-4611

    Humana Medicare Customer Service

    Humana Medicare members should call the Medicare customer service number or use the number on the back of their Humana Medicare member ID card. Medicare support can help with plan benefits, claims, drug coverage, provider search, authorizations, ID cards, premium questions, appeals, grievances, and plan documents.

    Humana Dental and Vision Customer Service

    For individual Humana dental and vision plan questions, call the dental and vision support number below. Employer-sponsored dental or vision members should also check their benefits packet, employer portal, or member ID card.

    Humana Medicaid Customer Service

    Humana Medicaid plans are state-specific. If you have a Humana Healthy Horizons or other Humana Medicaid plan, use the phone number on your member ID card or the contact page for your state Medicaid plan. Eligibility and enrollment questions may involve your state Medicaid agency, while plan benefits and care questions may involve Humana.

    • Humana Medicaid Support Options: Humana Medicaid
    • MyHumana Login: Sign in to MyHumana
    • Member ID Card: Use the phone number printed on the back of your Medicaid plan card.

    Humana Employer Group Plan Members

    If your Humana coverage is through an employer, union, retiree group, or benefit administrator, your employer plan may use a dedicated service team. Start with the number on your ID card. If you do not have your card, call Humana’s employer group member number.

    • Employer Group Members Without an ID Card: 1-866-427-7478
    • Small Business Employer Group Support: 1-800-232-2006
    • Small Business Employer Group TTY: 711
    • Small Business Hours: Monday-Friday, 7 AM-7 PM Central Time

    For eligibility, enrollment, dependent changes, COBRA, retiree benefits, or employer deductions, your employer or benefits administrator may also need to be involved.

    MyHumana Account, Claims, ID Cards, and Premium Payments

    Humana members can use MyHumana to review benefits, view claims, check authorizations, find a doctor or pharmacy, view or order an ID card, update account information, pay premiums, find forms, and manage plan details.

    Humana Claims, Benefits, and Prior Authorization Help

    For claim status, benefit questions, prior authorizations, denials, and provider-network questions, sign in to MyHumana or call the number on the back of your Humana ID card. Claims and authorization information may be plan-specific.

    • View Claims: Sign in to MyHumana and go to Claims.
    • View Authorizations: Sign in to MyHumana and go to Authorizations.
    • Find a Provider: Humana FindCare
    • Pharmacy Tools: Use MyHumana to check drug coverage and find pharmacies.
    • Customer Service: Use the number on the back of your Humana ID card.

    Humana Provider Support

    Healthcare providers should use Humana’s provider support tools instead of member customer service when the issue involves claims, payment, authorizations, credentialing, or provider resources.

    What Humana Customer Service Can Help With

    • Medicare Advantage and Medicare plan questions
    • Dental and vision plan questions
    • Medicaid plan routing and state-specific support
    • Employer group plan questions
    • Claims and explanation-of-benefits questions
    • Prior authorization and referral questions
    • Premium payments and billing questions
    • Member ID cards and account access
    • Finding doctors, dentists, pharmacies, or specialists
    • Prescription drug coverage and pharmacy questions
    • Appeals, grievances, coverage decisions, and complaints
    • Updating address, communication preferences, or member profile

    Information to Have Ready Before Contacting Humana

    • Your Humana member ID number
    • The phone number on the back of your Humana ID card
    • The member’s name and date of birth
    • Your plan type, such as Medicare, dental, vision, Medicaid, employer group, or individual plan
    • Claim number, EOB, denial letter, authorization number, or appeal notice if available
    • Provider, doctor, dentist, pharmacy, or facility information
    • Date of service
    • Billing statement, premium payment confirmation, invoice, or cancellation notice if the issue involves payment
    • Prescription name, pharmacy name, or formulary question if calling about medication coverage
    • Any prior case number, representative name, or written response

    Humana Reviews and Complaints

    At the time of this page update, this CustomerServiceNumbers.com listing shows 0 customer reviews for Humana. Because there are no live CSN reviews yet, this page should not claim that customers commonly praise or complain about specific Humana issues based only on this website.

    If you have contacted Humana about Medicare, Medicaid, dental, vision, employer benefits, claims, benefits, billing, prescriptions, provider access, MyHumana, prior authorization, appeals, grievances, or a complaint, you can share your experience below. Helpful reviews explain the plan type, support route used, how long it took to receive a response, and whether the issue was resolved.

    Privacy and Moderation Warning for Humana Reviews

    Health insurance reviews can involve private health, financial, dependent, Medicare, Medicaid, dental, vision, pharmacy, and claim information. Do not post Humana member ID numbers, Medicare numbers, claim numbers, Social Security numbers, dates of birth, diagnoses, prescriptions, medical records, provider records, dependent names, EOBs, appeal or grievance letters, prior authorization documents, payment details, addresses, phone numbers, email addresses, or screenshots containing private information.

    Reviews may be moderated for profanity, spam, personally identifiable information, and unsafe content. Keep your review factual and based on your own Humana customer service experience.

    How to Escalate a Humana Complaint

    If your issue is not resolved during the first contact, ask whether the issue should be handled as a customer service request, claim appeal, grievance, billing dispute, provider-access issue, eligibility problem, pharmacy issue, or privacy concern. Follow the instructions in your plan documents, EOB, denial letter, appeal notice, or official Humana communication.

    • Start with the number on the back of your Humana ID card.
    • Ask for a case number or reference number.
    • Request written instructions for appeals or grievances if coverage was denied or reduced.
    • Save EOBs, denial letters, claim records, payment confirmations, provider bills, and appeal documents.
    • For employer-sponsored plans, contact your employer benefits office if eligibility or enrollment is disputed.
    • For Medicaid plans, verify whether Humana or your state Medicaid agency handles the issue.
    • For urgent medical concerns, contact your doctor, care team, emergency services, or the number on your plan card.

    Common Humana Customer Service Issues

    • Finding the correct Humana department or plan phone number
    • Claims, EOBs, or reimbursement questions
    • Prior authorization or referral questions
    • Provider listed as in network but billing differently
    • Dental, vision, or prescription drug routing confusion
    • Medicare Advantage plan support questions
    • Medicaid eligibility or care-access questions
    • Billing, premium, invoice, or online payment problems
    • Member ID card or MyHumana login issues
    • Appeal or grievance questions
    • Confusion between Humana, an employer benefits office, a state Medicaid agency, pharmacy benefit routing, and provider offices

    Related Customer Service Numbers Pages

    Frequently Asked Questions About Humana Customer Service

    What is the Humana customer service phone number?

    Humana lists general assistance at 1-800-4HUMANA / 1-800-448-6262. Members should use the number on the back of their Humana ID card when available.

    What is the Humana Medicare customer service number?

    Humana Medicare plan support is listed at 1-800-457-4708, TTY 711, Monday-Friday, 8 AM-8 PM local time.

    What is the Humana dental and vision customer service number?

    Humana lists individual dental and vision plan support at 1-877-877-1051, Monday-Friday, 8 AM-9 PM Eastern Time.

    How do I view Humana claims or prior authorizations?

    Sign in to MyHumana to view claims, authorizations, benefits, ID cards, provider tools, pharmacy information, premium payments, and forms.

    Where is Humana headquartered?

    Humana Inc. is headquartered at 500 West Main Street, Louisville, KY 40202.

    Can CustomerServiceNumbers.com access my Humana account?

    No. CustomerServiceNumbers.com is an independent consumer information and review website. To access Humana benefits, claims, billing, appeals, grievances, eligibility, cards, prescriptions, or account details, contact Humana directly through its official website, MyHumana, or the number on your member ID card.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and review information since 2004. CSN is an independent consumer-help site and is not owned by Humana Inc., any Humana subsidiary, or any company listed on this website.

    Our goal is to help readers find official support routes, understand customer service issues, and share reviews that may help other consumers. Always verify current claims, benefits, billing, Medicare, Medicaid, dental, vision, pharmacy, appeal, grievance, provider, and account information directly with Humana, your employer, your provider, your pharmacy, your state Medicaid agency, or the appropriate official organization.

    Share Your Experience

    Have you contacted Humana about Medicare, Medicaid, dental, vision, employer benefits, claims, billing, payments, prescriptions, provider access, MyHumana, prior authorization, appeals, grievances, or a complaint? Share your experience below to help other members understand what happened and how the issue was handled.

    Privacy reminder: Do not post Humana member IDs, Medicare numbers, claim numbers, dates of birth, medical details, diagnoses, prescriptions, dependent information, Medicaid documents, payment details, addresses, phone numbers, emails, EOBs, appeal letters, grievance documents, or private screenshots in a public review.

    Page Update Note: This Humana customer service page was reviewed and updated on July 4, 2026.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Humana Inc., Humana Insurance Company, Humana Health Plan, HumanaDental, CenterWell, Conviva, any Humana subsidiary, any employer plan, any provider, or any government Medicaid or Medicare agency. Phone numbers, addresses, links, benefit information, and customer service details are provided for consumer convenience and may change. CustomerServiceNumbers.com cannot access accounts, verify eligibility, submit claims, process appeals, file grievances, change coverage, provide medical advice, provide insurance advice, resolve billing disputes, or determine benefits. Contact Humana, your employer, your provider, your pharmacy, your state Medicaid agency, Medicare, or the appropriate official organization for help with your specific issue.

  • John Hancock Customer Service, Claims & Retirement Help

    John Hancock customers may need help with life insurance, beneficiary claims, policy values, premium payments, address changes, long-term care insurance, annuities, retirement plans, 401(k) accounts, rollovers, investments, tax forms, unclaimed policies, Vitality benefits, or a complaint about claims, account access, service delays or policy administration.

    John Hancock is a U.S. financial-services brand offering life insurance, retirement plan services, annuities, investment products, long-term care insurance support, safe-access accounts and related financial products. John Hancock operates in the United States as part of Manulife.

    John Hancock customer-service information reviewed and updated in June 2026.

    How To Contact John Hancock Customer Service

    Important: John Hancock has different support numbers for life insurance, claims, long-term care, annuities, retirement plans, investments and Vitality. Using the wrong number can delay policy changes, claim help, tax-form requests, distribution questions or beneficiary support.

    Choose the Correct John Hancock Support Route

    • Life insurance policy questions: Call 1-800-732-5543.
    • Life insurance death benefit claim: Call 1-888-887-2739 or start through the life insurance claim center.
    • Policy lapse or urgent premium payment problem: Call 1-800-813-2294.
    • John Hancock Vitality: Call 1-888-333-2659.
    • Long-term care insurance: Call 1-800-377-7311.
    • Start a long-term care claim: Call 1-800-233-1449.
    • Individual annuity account: Call 1-800-344-1029.
    • Individual annuity death claim: Call 1-877-543-2363.
    • 401(k), retirement plan or pension account: Log in to My Plan or call the retirement number shown for your plan.
    • Mutual fund or investment account: Call 1-800-225-5291.
    • Lost policy or unclaimed policy search: Use John Hancock’s lost or unclaimed policy search form.
    • Complaint about a financial professional: Contact John Hancock and consider checking FINRA BrokerCheck or filing with the proper regulator when appropriate.

    Information To Gather Before Contacting John Hancock

    • Policy number, contract number or account number
    • Type of product: life insurance, long-term care, annuity, retirement plan, IRA, mutual fund, safe-access account or Vitality
    • Full legal name of policyowner, insured, annuitant, participant or account owner
    • Date of birth
    • Last four digits of Social Security number, when requested privately by John Hancock
    • Current mailing address
    • Phone number and email address on file
    • Employer name, if the issue involves a workplace retirement plan
    • Financial professional or advisor name, if applicable
    • Beneficiary information, if applicable
    • Death certificate, if filing a death claim
    • Power of attorney, trust, guardianship or estate documents, if applicable
    • Recent policy statement or retirement account statement
    • Premium payment confirmation or bank record
    • Tax form involved, such as 1099-R or 5498
    • Prior John Hancock case or confirmation number
    • The specific resolution requested

    Do not publish policy numbers, account numbers, Social Security numbers, dates of birth, beneficiary names, death certificates, medical records, bank records, tax forms, account statements, claim forms, estate documents, home addresses or other sensitive financial information in a public review.

    Common Reasons Customers Contact John Hancock

    • Life insurance policy status
    • Premium payment not applied
    • Policy lapse warning
    • Address change
    • Name change
    • Beneficiary change
    • Policy loan or withdrawal
    • Dividend withdrawal
    • Death benefit claim
    • Claim payment delay
    • Stale-dated check reissue
    • Long-term care claim
    • Long-term care application follow-up
    • Retirement account login problem
    • 401(k) distribution or rollover
    • 1099-R or tax-form question
    • Annuity account change
    • Annuity death claim
    • Investment account access
    • Financial professional or account-service complaint
    • Lost or unclaimed policy search

    Life Insurance Customer Service

    For John Hancock life insurance policy questions, call 1-800-732-5543. Use this route for policy values, premium questions, online account access, address changes, policy status, beneficiary records, policy loans, dividend withdrawals, forms and general life insurance account help.

    Before Calling About a Life Insurance Policy

    • Find the policy number.
    • Confirm whether you are the policyowner, insured, beneficiary or authorized representative.
    • Have the current statement or bill available.
    • Write down the exact question before calling.
    • Ask whether a form is required.
    • Ask whether the request can be completed online.
    • Ask for confirmation when changes are made.
    • Keep the case number and representative name.

    If you are not the policyowner or an authorized representative, John Hancock may be limited in what information it can release.

    Life Insurance Claims and Beneficiary Help

    For a John Hancock life insurance death benefit claim, call 1-888-887-2739 or use the online claim process.

    Basic Life Insurance Claim Steps

    1. Notify John Hancock of the death.
    2. Provide the policy number if known.
    3. Provide the insured person’s legal name and date of death.
    4. Complete the required claim form.
    5. Submit the death certificate and any additional documentation requested.
    6. Confirm whether each beneficiary must submit a separate form.
    7. Ask how the claim proceeds will be paid.
    8. Ask for a case number and expected timeline.
    9. Keep copies of every document submitted.

    John Hancock says death benefit proceeds may be paid by check, Safe Access Account or electronic funds transfer, depending on the amount, policy and beneficiary preference.

    Life Insurance Claims Overnight Address

    Life Post Issue – Claims
    John Hancock
    372 University Avenue, Suite 55979
    Westwood, MA 02090

    Do not mail original documents unless John Hancock specifically requires originals. Keep copies and use a trackable mailing method for important claim documents.

    Stale-Dated Check or Unpaid Claim Concern

    Older CSN reviews for this page include a complaint about a stale-dated check returned for reissue after a death claim. If a claim check is stale-dated, missing or delayed, contact the claims department directly.

    Steps To Follow Up

    1. Call 1-888-887-2739.
    2. Provide the claim number or policy number.
    3. Explain whether the check was never received, lost, stale-dated, returned or deposited unsuccessfully.
    4. Ask whether a stop-payment or reissue process is required.
    5. Confirm the current mailing address.
    6. Ask whether direct deposit or another payment option is available.
    7. Request written confirmation of the reissue timeline.

    Claim-payment questions can involve identity verification, beneficiary documentation, estate issues, tax forms or returned-mail problems.

    Policy Status, Lost Policy or Unclaimed Policy Search

    If you are trying to find out whether a John Hancock policy exists or is still valid, start with the policyholder’s documents and John Hancock’s lost or unclaimed policy search.

    Where To Look First

    • Old policy documents
    • Premium notices
    • Bank statements showing premium payments
    • Employer benefit records
    • Tax records
    • Safe-deposit box records
    • Mail from John Hancock, Manulife or related companies
    • Financial advisor records
    • Estate files

    John Hancock says its lost or unclaimed policy search may take several business days. The NAIC Life Insurance Policy Locator may also help beneficiaries search for lost life insurance policies or annuity contracts after a loved one has died.

    Beneficiary Changes

    Beneficiary changes can affect who receives life insurance or annuity proceeds. They should be handled carefully and confirmed in writing.

    Before Changing a Beneficiary

    • Confirm the policy or contract number.
    • Review the current beneficiary designation.
    • Check whether the beneficiary is revocable or irrevocable.
    • Check whether a trust, estate, business or minor child is involved.
    • Ask whether a spouse, collateral assignee or other party must consent.
    • Use the correct John Hancock form.
    • Keep confirmation that the change was accepted.
    • Consult a qualified advisor or attorney for estate-planning questions.

    Do not assume a will, trust or divorce decree automatically changes a policy beneficiary. Confirm the record directly with John Hancock.

    Address Change, Name Change or Personal Information Update

    Older CSN reviews for this page include a complaint about long hold times while trying to update a mailing address. Address and name changes can be important because they affect premium notices, tax forms, policy statements and claim documents.

    Before Requesting a Change

    • Have the policy or account number ready.
    • Confirm old and new addresses.
    • Confirm whether the change applies to one policy or multiple accounts.
    • Ask whether a signature is required.
    • Ask whether supporting documents are required for a legal name change.
    • Ask for written confirmation after the change is completed.
    • Check the next statement to make sure the update applied.

    If a policyowner, trustee, guardian, conservator or power-of-attorney agent is involved, John Hancock may require legal documents before making the change.

    Premium Payment, Online Payment or Lapse Help

    Payment issues can affect policy status. John Hancock’s life insurance help center says online payments are processed within two business days and that the online payment cutoff time is 4:00 p.m. Eastern Time.

    If a policy may lapse because of non-payment, John Hancock tells customers to contact Customer Service at 1-800-813-2294 for immediate assistance.

    Before Calling About a Payment Problem

    • Find the policy number.
    • Check whether the payment is pending or posted.
    • Save the confirmation number.
    • Check the bank account used.
    • Check whether the payment failed.
    • Review the premium due date and grace period.
    • Ask whether the policy is in danger of lapse.
    • Ask for written confirmation after the payment is applied.

    Do not rely on a public review or comment if a life insurance policy may lapse. Contact John Hancock directly.

    Long-Term Care Insurance Support

    For John Hancock long-term care insurance customer service, call 1-800-377-7311. For employer-based long-term care plan questions, call 1-800-482-0022.

    To start a long-term care claim, call 1-800-233-1449.

    Common Long-Term Care Issues

    • Policy status
    • Premium increase question
    • Benefit eligibility
    • Claim start
    • Care-provider documentation
    • Elimination period
    • Home care or facility care question
    • Benefit reimbursement delay
    • Authorization for family member or legal representative
    • Application follow-up

    Before Starting a Long-Term Care Claim

    • Have the policy number ready.
    • Gather care-provider information.
    • Gather diagnosis or care-need documentation.
    • Ask what claim forms are required.
    • Ask whether a legal representative can manage the claim.
    • Ask about elimination periods and benefit limits.
    • Save confirmation that the claim was opened.

    Long-term care claims can involve medical records, benefit triggers, care plans and legal authorization. Keep complete copies of every document submitted.

    John Hancock Vitality Help

    For John Hancock Vitality questions, call 1-888-333-2659. This number should not be labeled as the main investment-account number.

    Common Vitality Issues

    • Vitality account login
    • Activity tracking
    • Device syncing
    • Reward status
    • Premium discount questions
    • Health review or program requirement
    • Apple Watch or wearable-device issue
    • Policy eligibility

    Vitality rewards and benefits may vary by policy type, state, program rules and eligibility. Contact John Hancock Vitality for current program-specific guidance.

    Retirement Plan, 401(k), Pension and Rollover Help

    John Hancock retirement plan contact information can vary by employer plan, contract number and account platform. Many participants should start by signing in to the retirement account or calling the number shown on their plan website or statement.

    Common Retirement Account Questions

    • Unable to log in
    • Account balance question
    • Contribution change
    • Investment election change
    • Beneficiary update
    • Rollover request
    • Loan request
    • Hardship withdrawal
    • Distribution status
    • Required minimum distribution
    • 1099-R tax form
    • Former employer plan access

    Before Calling About a Retirement Plan

    • Have the employer or plan name ready.
    • Have the contract number if available.
    • Have your Social Security number available only for private verification.
    • Know whether the account is a 401(k), pension, IRA, managed IRA or other account.
    • Review the plan’s rules before requesting a loan or distribution.
    • Ask whether forms, spousal consent or employer approval are required.
    • Ask about tax withholding and timing.
    • Consult a tax or financial professional for personal advice.

    Customer-service representatives can explain plan procedures, but they generally cannot provide personal tax, legal or investment advice.

    Investment Account and Mutual Fund Support

    For John Hancock Investment Management accounts, call 1-800-225-5291. John Hancock Investment Management states that it cannot act on email requests for account transactions such as purchases, redemptions or account maintenance, and cannot provide account-specific values over email for privacy reasons.

    Common Investment Account Questions

    • Account login
    • Mutual fund account access
    • IRA distribution
    • Change of address
    • Bank information update
    • Beneficiary update
    • Investment professional change
    • Prospectus request
    • Tax form request
    • Redemption or purchase procedure
    • Transfer or rollover

    Do not send account-specific transaction instructions by ordinary email. Use the secure account portal, official forms or phone support.

    Individual Annuities Support

    For individual annuity customer service, call 1-800-344-1029. For individual annuity claims, call 1-877-543-2363.

    Common Annuity Issues

    • Contract value
    • Withdrawal request
    • Required minimum distribution
    • Beneficiary change
    • Ownership change
    • Address or name change
    • Investment option transfer
    • Tax form request
    • Annuity death claim
    • Financial professional change

    Before Making an Annuity Change

    • Review the contract number.
    • Check surrender charges or withdrawal restrictions.
    • Ask whether the change affects guarantees or riders.
    • Confirm whether signatures, notarization or medallion guarantee are needed.
    • Ask whether a financial professional is listed on the contract.
    • Keep copies of forms submitted.
    • Consult a tax or financial professional when needed.

    Annuity withdrawals, ownership changes and beneficiary changes can have tax, legal and benefit consequences. Get qualified advice before making major changes.

    Safe Access Account or Beneficiary Payment Account

    Some John Hancock beneficiaries may receive claim proceeds through a Safe Access Account or similar settlement option.

    Common Safe Access Questions

    • How to access beneficiary funds
    • Checkbook or draft access
    • Interest rate questions
    • Statement access
    • Account closure
    • Tax reporting
    • Lost check or stale-dated check
    • Estate or beneficiary documentation

    Use the beneficiary payment account login or contact the claims department if the account was created as part of a death benefit settlement.

    Tax Forms: 1099-R, 5498 and Other Tax Documents

    Customers may need tax forms for retirement plans, annuities, IRAs, mutual funds, distributions, rollovers, beneficiary payments, long-term care or other John Hancock products.

    Before Calling About Tax Forms

    • Identify the product type.
    • Check the online account document center.
    • Confirm the tax year.
    • Confirm the mailing address on file.
    • Check whether the form is issued by John Hancock, an employer plan, a transfer agent or another provider.
    • Ask for a duplicate copy if needed.
    • Consult a tax professional before making tax decisions.

    John Hancock customer service can help locate forms and explain account records, but it cannot provide individualized tax advice.

    Complaint About a Financial Professional, Broker or Investment Account

    If the issue involves a broker, investment professional, securities account, mutual fund, managed account or investment recommendation, document the issue carefully.

    Steps To Take

    1. Contact John Hancock Investment Management or the firm listed on the account.
    2. Ask for a case number and written response.
    3. Keep statements, confirmations, prospectuses, emails and notes from calls.
    4. Check the broker or firm using FINRA BrokerCheck when appropriate.
    5. File a complaint with FINRA or the SEC when appropriate.
    6. Consult a qualified securities attorney or financial professional if the issue involves losses, unsuitable advice or fraud.

    Investment products are not the same as bank deposits and may lose value. Complaint handling depends on the account type, firm, product, advisor relationship and regulatory framework.

    Scam Calls, Fake John Hancock Emails and Fraud Warnings

    Scammers may impersonate John Hancock, Manulife, a financial advisor, a claims representative, a retirement-plan administrator or an insurance agent.

    Warning Signs

    • The caller asks for your full Social Security number by email or text.
    • The message asks for your password or one-time verification code.
    • The sender asks you to move retirement money urgently.
    • The caller promises guaranteed investment returns.
    • The email says a claim payment requires an upfront fee.
    • The caller asks for gift cards, cryptocurrency or wire transfer.
    • The link does not go to JohnHancock.com, JHInvestments.com or an official account portal.
    • The message pressures you to change beneficiaries or bank information immediately.

    What To Do

    1. Do not click suspicious links.
    2. Do not share passwords or verification codes.
    3. Call John Hancock using an official number.
    4. Log in through the official website directly.
    5. Contact the bank or financial institution if money was moved.
    6. Report investment or insurance scams to the appropriate regulator.

    For help evaluating suspicious messages, visit ThinkItsAScam.com.

    How To Escalate a John Hancock Complaint

    1. Start with the correct department. Life insurance, claims, long-term care, annuities, retirement and investments use different support teams.
    2. Ask for a case number. Record the date, time, representative name and promised next step.
    3. Submit required forms completely. Incomplete forms can delay claims, changes and distributions.
    4. Keep copies of everything. Save policies, statements, confirmations, forms, letters, death certificates, tax forms and account screenshots.
    5. Follow up through the same case. Avoid restarting the complaint without referencing prior contacts.
    6. Use written correspondence for serious issues. This is especially important for claims, beneficiary disputes, stale-dated checks, policy lapse, annuity withdrawals and retirement distributions.
    7. Contact the financial professional or employer plan administrator when applicable. Some accounts require advisor, employer or plan involvement.
    8. Use outside regulators when appropriate. Insurance complaints may go through a state insurance department. Securities or investment complaints may involve FINRA or the SEC.
    9. Contact a qualified attorney, tax professional or financial advisor for legal, tax, estate, beneficiary or investment issues.

    Clearly state the requested resolution, such as claim payment, policy-status confirmation, address correction, stale-check reissue, beneficiary update, premium-payment correction, retirement distribution, rollover processing, tax-form correction, annuity change or written complaint response.

    John Hancock Customer Reviews and Complaint Sentiment

    At the time this page was updated, the CustomerServiceNumbers.com review module displayed a John Hancock rating of 3.0 out of 5 stars based on five reviews.

    The visible reviews were submitted in 2014, so they are an older and very small sample rather than a current measurement of John Hancock’s customer-service performance.

    The submitted reviews describe:

    • Claim or payment delay: One reviewer complained about a stale-dated check reissue and delay after the death of a family member.
    • Address-change frustration: One reviewer described long hold times while trying to update a mailing address.
    • Policy-status question: One reviewer asked how to find out whether policies were valid.
    • Long-term care application follow-up: One reviewer said they had been waiting months for a long-term care insurance application decision.
    • Life insurance claim question: One reviewer asked about procedures to collect life insurance after a parent’s death.

    These older reviews point to practical support topics such as claim payments, address changes, policy status, long-term care follow-up and beneficiary claim procedures. They do not support broad claims that customers generally praise financial strength, product offerings or customer service across all John Hancock products.

    What To Include in a John Hancock Review

    • Whether the issue involved life insurance, claims, long-term care, annuities, retirement, investments, Vitality or a safe-access account
    • The support route used
    • Whether the issue involved a policy, contract, employer plan or investment account
    • Whether forms or documents were submitted
    • Whether a case number was provided
    • Whether John Hancock gave a written response
    • Whether the issue involved payment, claim, beneficiary, tax form, account access or address change
    • How long support took
    • Whether the issue was ultimately resolved

    Do not publish policy numbers, account numbers, Social Security numbers, dates of birth, beneficiary names, claim forms, medical information, tax forms, bank records, death certificates, home addresses or other sensitive financial information.

    What To Expect When Contacting John Hancock

    • The representative may need the policy, contract or account number.
    • The correct phone number depends on the product type.
    • Life insurance, retirement, annuities, investments and long-term care are handled separately.
    • Claims and beneficiary issues may require forms and legal documents.
    • Some changes cannot be handled by email for privacy and security reasons.
    • Retirement distributions and rollovers may require plan-specific forms.
    • Tax, legal and investment advice should come from qualified professionals, not customer service.
    • Older John Hancock documents may show different company names or addresses.
    • Regulatory complaints depend on whether the issue involves insurance, securities, retirement-plan administration or another product.

    John Hancock Frequently Asked Questions

    What is the John Hancock life insurance customer-service number?

    John Hancock life insurance general information can be reached at 1-800-732-5543.

    What is the John Hancock life insurance claims number?

    For life insurance claims, call 1-888-887-2739.

    What is the John Hancock Vitality number?

    John Hancock Vitality can be reached at 1-888-333-2659.

    Is 1-888-333-2659 the main John Hancock investments number?

    No. John Hancock currently lists 1-888-333-2659 for Vitality. John Hancock Investment Management customer-service help is listed at 1-800-225-5291.

    What is the John Hancock retirement plan phone number?

    Retirement plan participants may be directed to 1-800-395-1113 or 1-800-294-3575, depending on the plan and platform. Use the number shown after signing in or on the plan statement when possible.

    What is the John Hancock long-term care number?

    Long-term care customer service can be reached at 1-800-377-7311. To start a long-term care claim by phone, call 1-800-233-1449.

    What is the John Hancock annuity customer-service number?

    Individual annuity customer service can be reached at 1-800-344-1029.

    What is the John Hancock annuity claims number?

    Individual annuity claims can be started by calling 1-877-543-2363.

    How do I find out if a John Hancock policy is valid?

    Call the life insurance number at 1-800-732-5543 if you have policy information. If you do not have policy information, use John Hancock’s lost or unclaimed policy search and consider the NAIC Life Insurance Policy Locator after a loved one’s death.

    How do I file a life insurance claim with John Hancock?

    Call 1-888-887-2739 or use John Hancock’s life insurance claim center. Be prepared to provide the policy information, death certificate and beneficiary documentation.

    How do I change a beneficiary?

    Use the correct John Hancock form for the product involved. Confirm whether signatures, consents, trust documents or other legal documentation are required.

    How do I update my address?

    Sign in to the appropriate John Hancock account or call the support number for the product involved. Ask whether the change applies to all policies and accounts or only one product.

    How do I request a 1099-R or 5498 tax form?

    Use the account portal or call the department that handles the specific product. Retirement, annuity, IRA and investment accounts may use different tax-form support routes.

    Who owns John Hancock?

    John Hancock operates in the United States as part of Manulife.

    Where is John Hancock located?

    John Hancock has long been associated with Boston. Current product-specific materials list multiple Boston addresses, including 200 Berkeley Street and 197 Clarendon Street for different John Hancock entities and products. For customer-service mail, use the address listed on the specific form, statement, claim packet or official product support page.

    Related Insurance and Financial Services Pages

    Related Consumer Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate company-support information and share customer-service experiences since 2004. We independently organize verified contact routes, common billing and account problems, complaint information and practical escalation steps.

    Our goal is not simply to publish one phone number. For John Hancock, customers may need different routes for life insurance, death claims, stale checks, long-term care, annuities, retirement plans, investments, Vitality, tax forms, lost policies, beneficiary changes, address updates and complaint escalation.

    Reviews may be moderated for spam, profanity, scams and personally identifiable information while preserving the reviewer’s original meaning.

    Share Your John Hancock Customer Service Experience

    Have you contacted John Hancock about life insurance, a claim, a beneficiary payment, long-term care, an annuity, a retirement account, a rollover, an investment account, Vitality, tax forms, a lost policy, an address change or a customer-service complaint?

    Leave a rating and review below. Include the product type, support route used, whether John Hancock opened a case, how long assistance took, whether a written response was received and whether the issue was resolved.

    Do not publish policy numbers, account numbers, Social Security numbers, dates of birth, beneficiary names, claim forms, death certificates, medical records, bank records, tax forms, account statements, home addresses or other sensitive personal or financial information.

    Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with John Hancock, Manulife, John Hancock Life Insurance Company, John Hancock Investment Management, John Hancock Retirement, John Hancock Vitality, FINRA, the SEC, NAIC, any state insurance department, any employer plan sponsor or any financial professional. John Hancock does not provide customer support through this website. Insurance, investment, annuity, retirement, long-term care, tax, legal, estate and beneficiary matters can have serious consequences. Contact John Hancock, your financial professional, employer plan administrator, attorney, tax advisor, state insurance department or appropriate regulator directly.