Ace Hardware customer service helps shoppers with online orders, store purchases, returns, refunds, exchanges, Ace Rewards, gift cards, coupons, delivery, pickup, curbside orders, product questions, store complaints, customer-service complaints, product availability, pricing issues, and support for a specific Ace Hardware location.
The correct Ace Hardware support route depends on whether the issue involves a local independently operated store, an AceHardware.com order, an online return, a gift card, an Ace Rewards account, a delivery order, a product question, a store-service complaint, or a corporate-office question.
Many customers search for Ace Hardware customer service, Ace Hardware phone number, Ace customer service number, Ace Hardware complaints, Ace Hardware returns, Ace Hardware corporate office, Ace Rewards support, or Ace Hardware gift card help. Use the guide below to choose the right contact route.
Below are Ace Hardware’s current customer-service contacts, return guidance, store-complaint steps, review information, and related consumer resources.
Ace Hardware customer-service information reviewed and updated on July 6, 2026.
Ace Hardware Customer Service Help by Issue
- General Ace Hardware customer service: Call 1-888-827-4223 or use Ace’s official contact form.
- Store customer-service complaint: Contact the local Ace store within 24 hours of the visit, then contact the Ace Care Center if the store does not resolve the issue.
- Online order problem: Check order status first, then contact Ace Customer Care with the order number, email address, product information, and store selected.
- Order cancellation: Contact Customer Care if the order was canceled because an item was unavailable, payment could not be processed, or shipping was not available to the address.
- Return or refund question: Review whether the item was bought online or at a local Ace store because local stores may have their own return policies.
- Defective product: Keep the receipt, packaging, product number, brand, serial number, photos, and warranty information.
- Parts or repairs: Ace’s customer-service information generally directs customers to contact the manufacturer directly for parts and repair questions.
- Pickup or curbside problem: Contact the selected local store first, then Ace Customer Care if the order record or refund remains unresolved.
- Delivery from store issue: Contact the local store that fulfilled the order and keep the delivery confirmation, order number, and photos of any damage.
- Product availability problem: Check the local store inventory page and call the store before making a special trip for a high-demand item.
- Price, coupon, or promotion issue: Keep the coupon, ad, email, app screenshot, product number, store location, and receipt.
- Ace Rewards issue: Sign in to the Ace account, review the Rewards number, and contact Customer Care if points, offers, or account information appear incorrect.
- Gift card problem: Contact Ace Customer Care at 1-888-827-4223 for balance, lost-card, stolen-card, or suspected gift-card fraud concerns.
- Product recall: Check Ace’s official product recall information and follow the recall instructions before using the product again.
- Suspicious Ace email or survey: Do not click suspicious links or enter payment details. Use Ace’s official online security resources.
- Job application question: Use Ace’s careers website instead of ordinary customer service.
- Corporate-office question: Use the Oak Brook corporate address for headquarters-related matters, but route ordinary customer issues through Customer Care first.
How To Contact Ace Hardware Customer Service
Important: The older 2200 Kensington Court address should not be used as the current Ace Hardware corporate address. Current Ace materials list the Oak Brook corporate address as 2915 Jorie Blvd., Oak Brook, IL 60523.
Ace Hardware stores can be locally owned and operated, and local store policies may differ from AceHardware.com policies. For store purchases, start with the store where the purchase was made.
Quick Guide: Ace Hardware Phone Number, Returns and Complaints
- Ace Hardware phone number: 1-888-827-4223.
- Ace customer service number: 1-888-827-4223.
- Ace Hardware complaints: Start with the local store for store-service issues, then contact the Ace Care Center if the store does not resolve the issue.
- Ace Hardware returns: Check whether the item was purchased at a local store or through AceHardware.com because policies may differ.
- Ace Rewards support: Sign in to your Ace account or contact Customer Care if rewards, offers, or account details are missing.
- Ace gift card support: Contact Customer Care at 1-888-827-4223 for lost, stolen, balance, or suspected fraud issues.
- Ace store complaint: Contact the local store within 24 hours of the visit and explain the resolution requested.
- Ace corporate office: 2915 Jorie Blvd., Oak Brook, IL 60523.
How To Complain About an Ace Hardware Store
Ace Hardware’s service guarantee says customers who are not satisfied with the customer service received during a store visit should contact the local Ace store within 24 hours of the visit. If the store’s resolution is not satisfactory, customers can submit the Ace Care Center form or call 1-888-827-4223.
Start With the Local Store
A local Ace store may be able to help with:
- Incorrect price or coupon issue
- Product availability problem
- Pickup order concern
- Curbside order concern
- Return or exchange question
- Product damaged at purchase
- Employee-service complaint
- Paint, key cutting, screen repair, glass cutting, or store-service concern
- Local delivery issue
- Special-order question
Information To Include in an Ace Store Complaint
- The store city, state, and address
- The store phone number if known
- The date and approximate time
- The receipt or order number
- The product name, brand, and item number
- The service involved
- The associate or manager contacted, if known
- The coupon, ad, or online listing involved
- A factual description of the issue
- The resolution requested
- Photos, screenshots, or documents when helpful
If the local store does not resolve the matter, use Ace’s official Customer Service Guarantee form or call Customer Care.
AceHardware.com Order Problems
Online order issues may involve order cancellation, pickup problems, shipping delays, out-of-stock items, payment-processing problems, wrong items, damaged shipments, or missing products.
Before Contacting Customer Care
- Check order status online
- Locate the order confirmation email
- Save the order number
- Confirm the selected store
- Check the payment method
- Save any cancellation or return email
- Check whether the item was shipped, delivered, picked up, or canceled
- Photograph damaged packaging or products
Ace’s customer-service information says cancellation emails may be sent when items are unavailable, payment information cannot be processed, or an order cannot be shipped to the address provided.
Pickup, Curbside and Delivery From Store
Ace offers several fulfillment options that may vary by location and product.
Common Pickup and Delivery Issues
- Order marked ready but not available at the store
- Wrong item held for pickup
- Item canceled after the order was placed
- Missing pickup email
- Curbside delay
- Delivery address outside the store’s delivery area
- Delivery fee or handling fee question
- Damaged item delivered from store
- Item missing from delivery
What To Do
- Check the order status online.
- Review the pickup or delivery email.
- Call the local store fulfilling the order.
- Ask whether the item is held, substituted, canceled, or delayed.
- Save the name of the person contacted.
- Contact Ace Customer Care if the order record or refund remains unresolved.
Delivery area, fees, and product eligibility can vary by store.
Ace Hardware Returns and Refunds
Ace’s online customer-service policies apply to purchases made through Ace’s online services. Each Ace Hardware store may have its own customer-service and return policies, so customers should check with the local store for store purchases.
Before Requesting a Return
- Bring the receipt or order confirmation
- Bring the payment card used for the purchase when required
- Keep the original packaging when possible
- Include manuals, accessories, parts, chargers, batteries, and hardware
- Confirm whether the item was bought online or in store
- Check whether the item was shipped directly from a supplier
- Review whether the item is excluded or subject to special return rules
- Ask how the refund will be issued
Outdoor Power Equipment and Grills
Ace’s online customer-service information includes special rules for outdoor power equipment and grills or smokers. These items may have stricter return requirements and should not be fueled, oiled, installed, or used if the customer may need to return them.
When in doubt, contact Ace Customer Care or the local store before using the product.
Product Questions, Parts and Repairs
Ace’s customer-service information says customers should contact the manufacturer directly for parts and repair questions. Ace Customer Care may help identify product information, but the manufacturer is often the best route for warranty, parts, manuals, and repair service.
Information To Collect
- Product name
- Brand
- Item number or model number
- Serial number when available
- Purchase date
- Receipt or order number
- Store where purchased
- Photos or video showing the issue
- Manual or warranty paperwork
- Steps already taken to troubleshoot
For power tools, grills, generators, mowers, trimmers, appliances, water heaters, pumps, and other brand-specific products, check the manufacturer’s warranty and support route as well as Ace’s return policy.
Ace Rewards Support
Ace Rewards customers may contact Customer Care about account access, missing rewards, incorrect contact information, app offers, Premier status, coupons, or a reward that did not appear.
Before Contacting Ace Rewards Support
- Sign in to the Ace account
- Find the Ace Rewards number
- Check the account email and mailing address
- Review recent purchases
- Confirm that the Rewards number was used at checkout
- Save receipts and order confirmations
- Take screenshots of missing offers or app errors
- Review the expiration date and participating-store requirements
Rewards, member offers, and Premier offers may have limitations, exclusions, expiration dates, and participating-store requirements. Keep the specific coupon or offer until the issue is resolved.
Ace Gift Card Problems
Ace gift cards, eGift cards, merchandise return cards, and promotional cards are handled under Ace gift-card terms. Customers can contact Customer Care at 1-888-827-4223 for gift-card questions.
Common Gift Card Issues
- Checking a gift-card balance
- Lost or stolen gift card
- Gift card not accepted online
- Gift card not accepted at a participating store
- Possible tampering
- Card value appears incorrect
- Promotional card expired
- Gift card fraud
Information To Keep
- Gift card number
- Purchase receipt
- Activation receipt
- Most recent reload receipt when applicable
- Last known balance
- Store or website where purchased
- Date the problem occurred
Do not publish gift-card numbers, PINs, barcodes, receipts, or balance screenshots in a public review.
Ace Hardware Gift Card and Coupon Scams
Scammers may use fake Ace Hardware coupons, fake clearance websites, survey rewards, gift-card payment requests, or emails that look like Ace messages.
Warning Signs
- Website address is not AceHardware.com
- Coupon seems too good to be true
- Message claims you won an expensive item after a survey
- Text asks for payment information
- Email asks for your Ace account password
- Caller demands payment through gift cards
- Gift-card packaging looks opened or tampered with
- Social-media ad links to an unfamiliar website
Use Ace’s official website, mobile app, store locator, and customer-service page rather than links from suspicious messages.
Ace Product Recalls and Safety Issues
Ace publishes product recall information through its customer-service resources. Customers should check recall details before using a product that may be affected.
If You Think a Product Is Recalled
- Stop using the item until the recall status is confirmed
- Check the product name and model number
- Compare the item number and date information
- Keep the receipt when available
- Follow the recall remedy instructions
- Contact Customer Care or the manufacturer if the recall instructions are unclear
Product safety issues involving electrical shock, fire, carbon monoxide, ladders, grills, outdoor power equipment, generators, heaters, chemicals, or tools should be documented promptly and handled through the official recall or manufacturer support route.
Ace Handyman Services Questions
Ace Handyman Services is a related service brand for home repair and handyman work. It may have different local offices, scheduling tools, service guarantees, pricing, and contact routes than Ace Hardware retail stores.
Use Ace Handyman Services For:
- Home repair scheduling
- Project estimates
- Drywall, painting, carpentry, or installation projects
- Questions about a local handyman office
- Complaints about completed handyman work
- Workmanship guarantee questions
For retail orders, hardware purchases, Ace Rewards, gift cards, or store complaints, use Ace Hardware Customer Care or the local Ace store instead.
Ace Careers, Vendor and Store Ownership Questions
Not every Ace question belongs with customer service.
- Careers: Use the Ace careers website for job applications and applicant-support questions.
- Vendor questions: Use Ace’s vendor or business contact route rather than the customer review section.
- Owning an Ace store: Use Ace’s “Own an Ace Store” resources.
- Local store employment: Contact the specific store or apply through the proper job listing.
- Media inquiries: Use Ace’s newsroom resources.
Do not post resumes, tax forms, private employee information, vendor contracts, or franchise/store-ownership documents in a public review.
How To Escalate an Unresolved Ace Hardware Complaint
- Start with the correct source. Contact the local Ace store for store purchases and store-service complaints. Contact Ace Customer Care for online orders, gift cards, Ace Rewards, and account issues.
- Keep proof of purchase. Save receipts, order confirmations, product numbers, photos, coupons, app screenshots, and support messages.
- State the requested resolution. Ask for a refund review, exchange, price correction, rewards correction, gift-card review, order update, or written explanation.
- Use Ace’s Customer Service Guarantee process. If the local store does not resolve a store-service complaint, use Ace’s official form or call 1-888-827-4223.
- Ask for a case or reference number. If one is not provided, record the date, time, support route, and response.
- Contact the manufacturer when needed. Product repairs, parts, warranties, and recalls may need manufacturer involvement.
- Use the appropriate outside resource when necessary. Depending on the issue, that may include the payment-card issuer, local consumer-protection office, product-safety agency, gift-card fraud resource, or manufacturer.
- Use corporate-office information for headquarters matters. Ordinary retail and online support should usually begin with Customer Care first.
Ace Hardware Customer Reviews and Complaint Sentiment
At the time this page was updated, CustomerServiceNumbers.com displayed an Ace Hardware rating of 0 out of 5 stars based on 0 reviews.
The previous version of this page described customer-service trends that were not based on reviews submitted directly to CustomerServiceNumbers.com. Those unsupported review claims have been removed.
As customers submit reviews, this section may be updated with recurring topics involving:
- Ace Hardware customer service
- Local store manager response
- Online orders
- Pickup and curbside orders
- Returns and refunds
- Product availability
- Pricing, coupons, and promotions
- Ace Rewards
- Gift cards
- Product quality, parts, and repairs
- How effectively complaints were resolved
Future sentiment summaries should be based on actual CustomerServiceNumbers.com reviews rather than general assumptions about Ace Hardware or its local stores.
What To Include in Your Ace Hardware Review
- The store city and state or online order type
- The approximate purchase or contact date
- The product or service involved
- Whether the issue involved a store visit, online order, pickup, return, Ace Rewards, gift card, coupon, or product problem
- Whether you contacted the local store manager
- Whether you contacted Ace Customer Care
- Whether a case or reference number was provided
- How long it took to receive a response
- Whether the issue was resolved
Do not publish full payment-card numbers, gift-card numbers, Ace account passwords, home addresses, order security information, employee personal information, private case documents, or other sensitive information.
Ace Hardware Frequently Asked Questions
What is the Ace Hardware customer-service phone number?
Ace Hardware Customer Care can be reached at 1-888-827-4223.
What are Ace Hardware customer-service hours?
Ace currently lists Customer Care representative hours as Monday through Sunday from 7:00 a.m. to 7:00 p.m. CT.
How do I contact Ace customer service online?
Use Ace’s official customer-service page or Customer Service Guarantee contact form. For a store-service complaint, contact the local store first.
How do I complain about an Ace Hardware store?
Contact the local Ace store within 24 hours of the visit. If the store’s resolution is not satisfactory, submit the Ace Care Center form or call 1-888-827-4223.
How do I track an Ace Hardware order?
Use Ace’s order-status page and have the order number and email address ready.
Why was my Ace order canceled?
Ace says order cancellation emails may be sent when an item is unavailable, payment information cannot be processed, or the order cannot be shipped to the address provided.
What is Ace Hardware’s return policy?
Ace’s online return policy applies to purchases made through Ace’s online services. Local Ace stores may have their own return policies, so check with the store for local purchases.
Can I return outdoor power equipment to Ace?
Outdoor power equipment, grills, and smokers may have special return rules. Do not fuel, oil, install, or use the product if you may need to return it. Review Ace’s current policy or ask Customer Care before using the item.
Who handles Ace product parts and repairs?
Ace’s customer-service information generally directs customers to contact the manufacturer directly for parts and repair questions.
How do I contact Ace Rewards support?
Sign in to your Ace account, review your Ace Rewards number and offers, and call 1-888-827-4223 if the issue remains unresolved.
How do I check an Ace gift card balance?
Use Ace’s online gift-card balance page or contact Customer Care at 1-888-827-4223.
What should I do if my Ace gift card is lost or stolen?
Contact Customer Care at 1-888-827-4223 immediately and keep proof of purchase or reload documentation.
How do I report a fake Ace coupon or suspicious email?
Do not click suspicious links or enter payment information. Go directly to AceHardware.com and use Ace’s official online security and customer-service resources.
Where is Ace Hardware corporate office?
Ace Hardware Corporation’s current corporate address is 2915 Jorie Blvd., Oak Brook, Illinois 60523.
Does CustomerServiceNumbers.com provide Ace Hardware support?
No. CustomerServiceNumbers.com is an independent consumer information and review site. Ace Hardware does not provide customer support through this page.
Related Hardware and Home Improvement Customer Service Pages
Official Ace Hardware Resources
Related Consumer Resources
Page Update Note
This Ace Hardware customer service page was updated on July 6, 2026, to better explain Ace Hardware customer service, phone number searches, current support hours, store complaints, online orders, returns, delivery, pickup, Ace Rewards, gift cards, product support, corporate-office information, and CSN review status.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share real customer experiences since 2004. We independently organize company contacts, support routes, complaint information, review sections, and practical escalation steps.
Our goal is not simply to repeat a phone number. We help consumers determine whether to contact the local Ace Hardware store, Ace Customer Care, Ace Rewards support, a gift-card support route, a product manufacturer, Ace Handyman Services, or another appropriate resource.
Reviews may be moderated for spam, profanity, private account information, payment details, exact addresses, gift-card numbers, employee personal information, and personally identifiable information while preserving the reviewer’s original meaning.
Share Your Ace Hardware Experience
Have you contacted Ace Hardware about a store complaint, online order, return, pickup issue, delivery problem, product defect, missing reward, gift card, coupon, product recall, or unresolved customer-service issue?
Leave a rating and review below. Include the store location or order type, product involved, support route used, whether the store manager or Customer Care responded, how long it took to receive help, and whether the issue was resolved.
Your experience may help another customer decide whether to contact the local store, Ace Customer Care, Ace Rewards support, gift-card support, a manufacturer, or another consumer resource.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Ace Hardware Corporation, Ace Incentives, Inc., any local Ace Hardware store, any Ace retailer, Ace Handyman Services, any product manufacturer, or any payment provider. Ace Hardware does not provide customer support through this website.
This page provides general consumer information and does not provide legal, financial, product-safety, repair, warranty, gift-card, employment, vendor, or regulatory advice. Ace Hardware’s official policies, store policies, receipts, account records, gift-card terms, product manuals, manufacturer warranties, recall notices, and written decisions control each purchase, order, account, or complaint.
