Words With Friends customer support is primarily provided through the game’s Help menu and Zynga’s online support center. Zynga does not publish a general gameplay or technical-support telephone number, although a billing-only hotline is available for payment-related questions.
Use the support route that matches your issue. Account access, missing progress, technical problems, player reports, and game questions should be submitted through Words With Friends support. Purchases, refunds, and subscriptions may instead need to be handled by Apple, Google Play, the Zynga Store, or another payment provider.
How to Contact Words With Friends Support
The billing hotline is limited to billing-related inquiries. It is not a general telephone-support number for gameplay, missing games, technical problems, account access, player harassment, word disputes, or feature requests.
Zynga does not currently publish a general Words With Friends customer-service email address. Use the in-game support option or the official web contact form rather than sending account information to an address found on an unofficial directory.
How to Contact Support From Inside Words With Friends
- Open Words With Friends.
- Tap your profile on the main screen.
- Tap the Settings gear.
- Select Help.
- Choose the category that best matches the problem.
- Review the suggested support article.
- Select Contact Us when the available information does not resolve the issue.
Contacting support from inside the game can provide Zynga with device, app-version, and account information that may help identify the problem.
Information to Include With a Words With Friends Support Request
Provide enough information for support to locate and investigate the issue:
- Your Words With Friends username
- Your Player ID
- Your device type
- Your operating-system version
- Your Words With Friends app version
- The approximate date and time the problem occurred
- A description of what happened
- Any error message displayed
- The troubleshooting steps already attempted
- Purchase receipts when the issue involves billing
- Screenshots with private information removed
Do not send your account password, complete payment-card number, Social Security number, Apple password, Google password, Facebook password, or another person’s private information.
How to Find Your Words With Friends Player ID and PIN
- Open your Words With Friends profile.
- Tap Settings.
- Scroll to the Privacy section.
- Select Personal Data Request.
- Locate the Player ID and PIN displayed for the account.
Your Player ID can help Zynga locate the correct game account. Treat the Player ID and PIN combination as private account information and do not post it in a public review.
WordsWithFriends.com and Facebook Game Access Ending
Zynga has announced that the desktop version at WordsWithFriends.com and the Facebook Canvas version of Words With Friends will become inaccessible on September 1, 2026.
Players who want to continue using their existing account should download the Words With Friends mobile app and sign in using the same Facebook connection or the same email address associated with the existing account.
Using a different email address may create a new player account instead of restoring the original games, friends, progress, coins, and inventory.
Words Instant on Facebook or Messenger may remain available as a separate experience, but existing Words With Friends progress does not transfer to a new Words Instant account.
Words With Friends Device Requirements
Beginning with Words With Friends release 58.0 in July 2026, Zynga lists the following minimum requirements:
- Apple operating system: iOS 15.0 or newer
- Minimum listed Apple device: iPhone 6s
- Android operating system: Android 7.1 or newer
- Minimum listed Android examples: Samsung Galaxy S5 or Samsung Tab E 9.6
A device that does not meet the minimum requirements may be unable to install an update, open the current game version, or use all features reliably.
Words With Friends Login and Account Recovery
Words With Friends may allow players to sign in with an email account, Facebook connection, Sign in with Apple, or another supported account method.
If you cannot access an existing account:
- Confirm that you are using the same sign-in method used previously.
- Check that the email address is entered correctly.
- Use the official password-reset process.
- Confirm that Facebook or Apple access has not been disconnected.
- Update the app and device operating system.
- Restart the device.
- Contact support with the username and Player ID when available.
Guest accounts may have limited features and may be more difficult to restore after changing devices or deleting the app. Connecting the account to a supported login method can help preserve access.
Missing Games, Friends, Coins, or Progress
Missing progress can occur when a player signs into a different account, uses a different email address, creates a guest profile, disconnects Facebook, or installs the game on another device without restoring the original login.
Before contacting support:
- Confirm the username currently displayed.
- Check whether the correct Facebook or email account is connected.
- Restart the app and device.
- Install the latest available game update.
- Do not create multiple new profiles while attempting recovery.
- Locate the Player ID when possible.
Contact Zynga support if games, purchases, inventory, achievements, friends, or progress remain missing.
Words With Friends Technical Problems
For freezing, crashing, loading, connection, notification, sound, display, or gameplay problems, try:
- Closing and reopening the game
- Restarting the device
- Checking the internet connection
- Installing the latest app update
- Installing device operating-system updates
- Confirming that the device meets current requirements
- Closing unused background applications
- Checking available device storage
Be cautious before deleting and reinstalling the app. Confirm that the game is connected to a recoverable account and that you know the correct login information first.
Words With Friends Billing Phone Number
For a billing-related issue, call Zynga’s North American billing hotline at 1-800-762-2530.
The billing hotline is available daily from 5:00 a.m. to 11:00 p.m. Pacific Time and provides assistance in English.
Billing support may assist with issues such as:
- A purchase that did not appear in the game
- An unfamiliar Zynga purchase
- A duplicate purchase
- A missing paid feature
- A purchase receipt question
- A Zynga Store transaction
- A billing-support case
The hotline does not replace Apple, Google Play, or another payment processor’s refund procedures.
Words With Friends Purchases and Missing Items
If a purchase does not appear immediately, retain the receipt and allow time for the transaction to process. Restart the game and confirm that you are signed into the account that made the purchase.
When contacting support, provide:
- The purchase date
- The item or package purchased
- The amount charged
- The payment platform
- The receipt or transaction number
- The Words With Friends username and Player ID
Do not post the receipt publicly when it contains an email address, billing address, card information, Apple ID, Google account details, or transaction identifiers.
How to Request a Words With Friends Refund
Refund requests should generally be submitted to the company that processed the payment:
- Apple App Store purchase: Use Apple’s purchase and refund process.
- Google Play purchase: Use Google Play’s purchase and refund process.
- Zynga Store purchase: Use the Zynga Store Help Center.
- Another platform: Use that platform’s billing and refund process.
A refund is not guaranteed. Eligibility depends on the payment processor’s rules, applicable law, purchase type, timing, and account history.
If the purchase was delivered but the item later disappeared, contact Words With Friends support with the receipt and account information rather than submitting repeated purchases.
How to Cancel a Words With Friends Subscription
Canceling on an Apple Device
- Open the device Settings app.
- Tap your Apple profile name.
- Select Subscriptions.
- Select the Words With Friends subscription.
- Tap Cancel and follow the displayed instructions.
Canceling on an Android Device
- Open Google Play.
- Sign in to the Google account that purchased the subscription.
- Open the Subscriptions section.
- Select the Words With Friends subscription.
- Select Cancel Subscription and follow the instructions.
Confirm that the subscription shows a cancellation or expiration date. Keep a screenshot or confirmation email for your records.
Words With Friends Remove Ads Purchases
Words With Friends may offer a paid Remove Ads feature. On mobile devices, Zynga states that this feature removes third-party advertisements between moves and third-party banner ads for 30 days.
It may not remove:
- Information about new game features
- Game updates
- Gameplay tips
- Zynga promotions
- Other messages that are not classified as third-party advertising
Review the description shown in the game before purchasing because price, duration, availability, and included features can change.
How to Report an Inappropriate or Suspicious Advertisement
- Open Words With Friends.
- Tap Profile.
- Open Settings.
- Select Help.
- Choose Inappropriate Ads.
- Open the reporting instructions.
- Select Contact Us and submit the requested information.
When possible, include:
- A screenshot of the advertisement
- The advertised product or company
- The date and approximate time
- The page or feature where the ad appeared
- The destination website
- The device and operating system
If an advertisement redirects you to a suspicious website, do not click links, download files, enter personal information, call an unexpected telephone number, or make a payment. Close the page and report the advertisement through the game.
How to Block a Words With Friends Player
Players may be blocked through the game’s privacy settings or directly through chat.
Block Through Privacy Settings
- Open your Profile.
- Select Settings.
- Find Manage Block List under Privacy.
- Select a recent opponent or enter the username.
- Select Block User.
Block Through Chat
- Open the game with the player.
- Open the chat window.
- Tap the shield or chat-options icon.
- Select Block Player.
- Confirm the action.
How to Report Abuse, Harassment, or Inappropriate Chat
Use the Report Abuse option in the player or chat menu. Explain what occurred and provide the username and relevant screenshots when safe to do so.
Reports may involve:
- Threats
- Harassment
- Sexual messages
- Hate speech
- Impersonation
- Repeated unwanted game requests
- Requests for money
- Romance or investment scams
- Attempts to move the conversation to another service
- Attempts to obtain passwords or financial information
Contact emergency services or law enforcement when a message involves an immediate and credible threat. Do not rely solely on an in-game report for an emergency.
Words With Friends Scam and Account-Security Warnings
Be cautious of messages offering free coins, rewards, cheats, bots, hacks, account upgrades, or exclusive items in exchange for visiting another website or providing account information.
Zynga warns that legitimate support or security personnel will not ask for:
- Your account password
- Your Social Security or tax-identification number
- Your complete credit-card number
- Your payment-card PIN
Messages claiming to be from “Zynga Police,” “Zynga Security,” or another unofficial enforcement group may be fraudulent. Legitimate account warnings are generally displayed in the game when the player logs in.
How to Download or Delete Words With Friends Account Data
Zynga provides a Personal Data Request Portal for players who want to download or request deletion of game-account data.
To begin:
- Open Profile and Settings in Words With Friends.
- Open the Privacy section.
- Select Personal Data Request.
- Record the Player ID and PIN privately.
- Follow the official portal instructions.
Deleting game data can be permanent and may remove progress, purchases, inventory, friends, and account history. Review the confirmation information carefully before completing a deletion request.
Canceling a subscription and deleting game-account data are separate actions. Manage an Apple or Google Play subscription through the applicable store even when you also request account deletion.
About Words With Friends, Zynga, and Take-Two
- Game: Words With Friends
- Publisher: Zynga Inc.
- Parent Company: Take-Two Interactive Software, Inc.
- Zynga Address: 1200 Park Place, San Mateo, CA 94403
- Take-Two Chairman and CEO: Strauss Zelnick
The Zynga office is a corporate location and is not a walk-in game-support, billing, refund, account-recovery, or technical-repair center. Players should use the in-game Help system and official support portal.
Words With Friends Customer Support FAQs
Does Words With Friends have a customer-service phone number?
Words With Friends does not publish a general gameplay or technical-support phone number. Zynga provides a billing-only hotline at 1-800-762-2530.
What are the Words With Friends billing hotline hours?
The North American Zynga billing hotline is currently available daily from 5:00 a.m. to 11:00 p.m. Pacific Time and provides support in English.
How do I contact Words With Friends customer support?
Open Profile, select Settings, choose Help, and use Contact Us. A web support form is also available through the Words With Friends Help Center.
Does Words With Friends have a customer-service email?
Zynga does not currently publish a general Words With Friends support email. Use the official in-game or web support form.
Why are my Words With Friends games or friends missing?
You may be signed into a different account or using a different email, Facebook account, Apple account, or guest profile. Confirm the login method and contact support with your username and Player ID if the original progress does not return.
Is WordsWithFriends.com shutting down?
Zynga says the desktop website and Facebook Canvas version will become inaccessible on September 1, 2026. Players should move to the mobile app and use the same login credentials to retain their account progress.
Can I still play Words With Friends on Facebook?
The traditional Facebook Canvas version is scheduled to become inaccessible. Words Instant may remain available as a separate Facebook or Messenger experience, but existing progress does not transfer to a new Words Instant account.
How do I cancel a Words With Friends subscription?
Manage an iOS subscription through Apple’s Subscriptions settings or an Android subscription through Google Play’s Subscriptions section.
How do I request a refund?
Contact the payment processor that handled the purchase, such as Apple, Google Play, the Zynga Store, or another platform. Refund eligibility depends on that provider’s rules.
How do I report an inappropriate Words With Friends advertisement?
Open Profile, Settings, Help, and Inappropriate Ads, then submit a report through Contact Us with a screenshot and advertisement details when possible.
How do I report another player?
Open the chat or player options, select Report Abuse, provide the requested information, and block the player when appropriate.
How do I delete my Words With Friends account?
Use the Personal Data Request option in the game and follow Zynga’s official data-request portal instructions. Subscription cancellation must be handled separately.
Who owns Words With Friends?
Words With Friends is published by Zynga Inc. Zynga is a wholly owned publishing label of Take-Two Interactive Software, Inc.
Where is Zynga located?
Zynga lists its address as 1200 Park Place, San Mateo, California 94403. It is not a walk-in player-support location.
Words With Friends Customer Service Reviews and Complaints
The review section below allows players to share firsthand experiences involving Words With Friends account access, billing, refunds, subscriptions, advertisements, missing purchases, technical problems, support requests, abusive players, account restrictions, or data requests.
No reviews have currently been submitted on this page. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.
Clearly identify whether the issue involved Zynga, Apple, Google Play, Facebook, the Zynga Store, Tapjoy, an advertising provider, a payment processor, or another player.
Share Your Words With Friends Experience
Describe the device used, approximate date, problem encountered, support route used, response time, and final outcome. Do not post passwords, Player ID and PIN combinations, full payment information, private chat containing identifying information, account receipts containing private details, photographs of minors, or another player’s personal information.
Page Update Note
This Words With Friends customer-support page was updated on July 28, 2026, to verify the official support routes and billing hotline, remove an unsupported email address, correct Zynga’s corporate address and ownership, add the desktop and Facebook Canvas shutdown notice, add current device requirements, explain refund and subscription responsibilities, add advertising and abuse-reporting instructions, include account-security and privacy guidance, and accurately describe the live CustomerServiceNumbers.com review count.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Words With Friends, Zynga Inc., Take-Two Interactive Software, Apple, Google, Facebook, Meta, Tapjoy, Helpshift, an advertising network, payment processor, app store, or another company or player mentioned on this page.
This page is provided for informational, customer-review, and complaint purposes. Support routes, telephone hours, game features, device requirements, purchases, subscription terms, refund procedures, ownership information, and platform availability can change. Verify important information through the official Words With Friends, Zynga, Apple, Google Play, Facebook, or payment-provider channel that applies to your account.
CustomerServiceNumbers.com cannot access a Words With Friends account, restore progress, issue a refund, cancel a subscription, remove an advertisement, block another player, delete game data, or investigate abuse. Contact the appropriate official provider directly.