Category: Video Games Customer Service Information – Reviews

Access essential contact information for leading video game companies, including popular brands like Nintendo, PlayStation, and Xbox. Find customer service phone numbers, addresses, chat links, email addresses, and websites. Additionally, explore reviews, ratings, feedback, and complaints about the customer service performance of these and other video game companies.

  • ABCmouse Customer Service: Support, Cancellation, Billing & Reviews

    If you need help with ABCmouse billing, cancellation, refunds, subscription renewals, account access, app problems, child profiles, or technical support, the fastest path is to use the correct ABCmouse support route and gather your billing information before contacting customer care. ABCmouse is owned by Age of Learning, Inc. and currently routes most customer service through its Help Center, support request form, email/contact options, and chat options shown on the official support site.

    Verified ABCmouse Customer Service Contact Information

    • ABCmouse Customer Support: Use the official ABCmouse support request form.
    • ABCmouse Help Center: support.abcmouse.com
    • ABCmouse Account Recovery: ABCmouse account access help
    • Email Support: support@abcmouse.com
    • Customer Support Phone: ABCmouse primarily routes support through its Help Center, support form, email, and chat options. Do not rely on random ABCmouse phone numbers found in ads, comments, or unofficial pages.
    • Age of Learning Phone: 1-800-633-3331 (company/legal/privacy contact number; use the ABCmouse Help Center for customer support)
    • Age of Learning Corporate Address: Age of Learning, Inc., 101 N. Brand Blvd., Suite 700, Glendale, CA 91203
    • Age of Learning Mailing Address: Age of Learning, Inc., P.O. Box 230, Glendale, CA 91209
    • Official Website: ABCmouse.com

    Choose the Correct Support Route

    ABCmouse support depends on which product you use and how you paid. ABCmouse currently has separate support resources for ABCmouse Classic and the newer ABCmouse / ABCmouse 2 app, so identifying the correct version can prevent delays.

    • ABCmouse subscription billed directly by ABCmouse: Log in to ABCmouse, go to Settings or Parent Section, then Manage My Account or Membership Details to view billing and cancellation options.
    • Apple App Store subscription: Cancel through your Apple ID subscriptions. ABCmouse may not be able to cancel Apple-billed subscriptions directly.
    • Google Play subscription: Cancel through Google Play subscriptions. ABCmouse may direct you to Google for billing or refund questions.
    • Amazon Appstore or Amazon Pay billing: Check your Amazon subscriptions, Amazon Pay merchant agreements, or contact ABCmouse support if you cannot locate the account.
    • Account login problem: Use the ABCmouse account recovery page to reset your password or locate your account by payment method.
    • Technical issue or app problem: Submit a support request with the device type, app version, screenshots, and affected child profile.
    • School, teacher, library, or district account: Use the correct Age of Learning school or program support route rather than the family subscription support form.

    Information To Gather Before Contacting ABCmouse

    Before contacting ABCmouse, gather the information that helps support locate your account and understand the issue.

    • Email address used to create the ABCmouse account
    • Child profile name or affected user profile
    • Product version: ABCmouse Classic, ABCmouse, ABCmouse 2, ABCmouse.com, or app-store version
    • How you subscribed: ABCmouse website, Apple App Store, Google Play, Amazon, PayPal, or another platform
    • Date and amount of the most recent charge
    • Screenshot of the charge or receipt, with sensitive information hidden
    • First six and last four digits of the card if ABCmouse asks for billing verification
    • Cancellation confirmation email, if you already canceled
    • Device type, operating system, browser, and app version for technical problems
    • Screenshots of error messages or login problems
    • Previous case number or support email thread, if available

    Common Reasons Customers Contact ABCmouse

    • Canceling an ABCmouse subscription
    • Stopping automatic renewal
    • Refund questions after a renewal charge
    • Being charged after canceling or believing the subscription was canceled
    • Finding which email address is tied to an account
    • Resetting a password or recovering account access
    • Canceling an Apple, Google Play, Amazon, PayPal, or direct-billed subscription
    • App login loops, crashes, freezing, or loading problems
    • Child profile, progress tracking, learning path, or curriculum issues
    • Switching between ABCmouse Classic and the newer ABCmouse / ABCmouse 2 app
    • School, teacher, library, or homeschool access questions
    • Suspicious charges or unfamiliar ABCmouse billing descriptors

    ABCmouse Cancellation and Renewal Help

    ABCmouse says canceling your subscription stops future renewals and billing, but it does not refund charges that have already been processed. You should cancel before the next billing date and save the cancellation confirmation email for your records.

    ABCmouse also says subscriptions are not canceled by simply stopping use of the program, deleting the app, uninstalling the app, changing a payment method, removing a card, or failing to use the program. You must complete the cancellation process through ABCmouse or through the third-party app store or payment provider that manages your subscription.

    If you have multiple subscriptions, cancel each active subscription separately. Canceling one ABCmouse subscription does not automatically cancel another ABCmouse, ABCmouse Classic, Adventure Academy, or different-email subscription.

    ABCmouse Refund Policy and Billing Disputes

    ABCmouse’s current refund policy states that subscription charges are final and non-refundable. Once a subscription has been prepaid or renewed, ABCmouse says full or prorated refunds are not offered, including for unused time remaining after cancellation.

    If you believe a charge is incorrect, duplicate, unauthorized, or tied to an account you cannot find, submit a support request and include a screenshot of the charge. Do not include a full credit card number or Social Security number. ABCmouse’s support form says support representatives should only request limited payment information, such as the first six and last four digits of the payment card and the cardholder name.

    If ABCmouse cannot resolve an unauthorized charge, contact your bank, card issuer, PayPal, Apple, Google Play, Amazon, or other billing platform before the dispute deadline passes.

    Canceling ABCmouse Through Apple, Google Play, Amazon, or PayPal

    If you subscribed through Apple, Google Play, Amazon, or another third-party billing provider, your subscription may need to be canceled through that provider instead of directly through ABCmouse. Check the original receipt to see who processed the subscription.

    • Apple: Go to your Apple ID subscriptions and cancel ABCmouse from there.
    • Google Play: Open Google Play, go to Payments & subscriptions, then Subscriptions, and cancel ABCmouse.
    • Amazon: Check your Amazon subscriptions, Amazon Appstore subscriptions, or Amazon Pay merchant agreements.
    • PayPal: Check PayPal automatic payments or merchant agreements for Age of Learning, Inc.

    After canceling, keep the confirmation email or screenshot showing the cancellation date.

    ABCmouse Classic vs. ABCmouse / ABCmouse 2

    ABCmouse currently identifies two different app experiences: ABCmouse Classic and the newer ABCmouse / ABCmouse 2 app. The apps may have different icons, app-store names, language options, and support resources. If you contact support, identify which version you use so ABCmouse can route the issue correctly.

    If you are unsure, compare the app name and icon on your device to ABCmouse’s product selection guide before submitting a ticket. This is especially important for cancellation, account access, progress tracking, and app troubleshooting.

    Account Access, Password, and Email Recovery

    If you forgot your password, start with the ABCmouse account access page and request a password reset. If you no longer know the email address on the account, ABCmouse may help locate the account by payment method, such as credit or debit card, PayPal, Amazon Pay, Apple, Google Play, or Amazon Appstore.

    If you do not receive the password reset email, check your spam folder and make sure ABCmouse emails are not blocked. If the account still cannot be found, submit a support request with billing details and a screenshot of the most recent charge.

    Technical Support for the ABCmouse App or Website

    For app crashes, frozen screens, loading problems, sound issues, child profile errors, missing progress, or login loops, include your device type, operating system, app version, browser, and a screenshot of the error. Also explain whether the problem happens on one device or multiple devices.

    Before contacting support, try updating the app, restarting the device, checking your internet connection, signing out and back in, and testing the account on another device or browser.

    Watch Out for Fake ABCmouse Support and Subscription Scams

    Parents should be cautious when searching for ABCmouse cancellation or refund help online. Fake support pages, fake phone numbers, and third-party cancellation services may try to collect payment information or account credentials.

    • Use the official ABCmouse Help Center and support form for account and billing help.
    • Do not provide your full credit card number, Social Security number, or child’s private information in a support ticket.
    • Do not pay a third party that claims it can cancel ABCmouse for you unless you fully understand what service you are buying.
    • Be careful with sponsored search results that claim to offer ABCmouse refunds or instant cancellation.
    • Do not share account passwords, verification codes, or payment screenshots that reveal full card numbers.
    • If you see an unfamiliar ABCmouse, Age of Learning, Apple, Google Play, Amazon, or PayPal charge, check your subscriptions and contact your payment provider if it appears unauthorized.

    Past FTC Action Involving ABCmouse Billing and Cancellation

    Parents searching for ABCmouse customer service often ask about billing and cancellation because ABCmouse’s parent company, Age of Learning, previously reached a settlement with the Federal Trade Commission involving past marketing, renewal, and cancellation practices. That older FTC matter does not replace ABCmouse’s current cancellation policy, but it is useful background for consumers who want to keep careful records of cancellation confirmations, renewal dates, and billing disputes.

    How to Escalate an ABCmouse Customer Service Problem

    1. Use the official support form: Submit the issue through ABCmouse’s Help Center and choose the product and reason for contact carefully.
    2. Include clear documentation: Add screenshots, charge details, device information, account email, and cancellation confirmation if available.
    3. Do not include sensitive information: Do not provide a full credit card number, Social Security number, child’s private information, or unnecessary personal documents.
    4. Check the billing source: Determine whether the charge came from ABCmouse directly, Apple, Google Play, Amazon, PayPal, or another provider.
    5. Cancel through the correct platform: If the subscription is app-store billed, cancel through that app store and save the confirmation.
    6. Ask for written confirmation: Save any support response that confirms cancellation, refund denial, or account status.
    7. Contact your payment provider if needed: If the charge is unauthorized or ABCmouse cannot locate the account, contact your bank, card issuer, PayPal, Apple, Google, or Amazon before the dispute window closes.

    ABCmouse Customer Service Reviews on CustomerServiceNumbers.com

    CustomerServiceNumbers.com currently shows a 2.0 out of 5 star rating for ABCmouse based on 2 reviews. The reviews on this listing are older and both focus on cancellation and billing concerns. One reviewer asked to cancel a subscription because the grandchildren no longer used it. Another reviewer complained that charges continued after cancellation and that they had difficulty getting a response.

    Because there are only two CSN reviews, the sample is small and should not be treated as a complete picture of ABCmouse customer service. If you recently contacted ABCmouse about cancellation, billing, account recovery, app issues, refunds, or support response times, please leave a review below to help other parents understand what to expect.

    What To Expect When Contacting ABCmouse

    • ABCmouse primarily routes customer support through its Help Center, request form, email/contact options, and chat options shown on the support site.
    • Support may ask for billing screenshots or limited payment details to locate an account.
    • ABCmouse says all subscription charges are final and non-refundable.
    • Canceling stops future renewals but does not refund charges already processed.
    • Deleting the app or removing payment information does not cancel a subscription.
    • App-store subscriptions may need to be canceled through Apple, Google Play, Amazon, or another third-party platform.
    • Multiple subscriptions must be canceled separately.
    • Keep cancellation confirmation emails and screenshots in case there is a future billing dispute.

    Frequently Asked Questions About ABCmouse Customer Service

    What is the ABCmouse customer service phone number?

    ABCmouse primarily directs customers to its Help Center, support request form, email/contact options, and chat options shown on the official support site. Age of Learning lists 1-800-633-3331 as a company/legal/privacy contact number, but ABCmouse customer support issues should start through the ABCmouse Help Center.

    How do I contact ABCmouse support?

    Use the official ABCmouse Help Center and support request form. Include your account email, issue details, screenshots, device information, and billing documentation if the issue involves a charge.

    How do I cancel ABCmouse?

    If you subscribed directly through ABCmouse, log in and go to Settings or Parent Section, then Manage My Account or Membership Details, and follow the cancellation steps. If you subscribed through Apple, Google Play, Amazon, or another third-party platform, cancel through that platform.

    Does deleting the ABCmouse app cancel my subscription?

    No. ABCmouse says deleting or uninstalling the app does not cancel your subscription. You must complete the cancellation process through ABCmouse or through the third-party billing platform that manages the subscription.

    Can I get a refund from ABCmouse?

    ABCmouse’s current refund policy says subscription charges are final and non-refundable, including prepaid or renewed subscriptions. If you believe a charge is unauthorized or incorrect, submit a support request and contact your payment provider before the dispute deadline passes.

    Why am I still being charged after canceling ABCmouse?

    Possible reasons include canceling after the renewal date, canceling the wrong subscription, having multiple subscriptions under different emails, deleting the app instead of canceling, or subscribing through Apple, Google Play, Amazon, PayPal, or another billing provider that still has an active subscription.

    How do I find the email address on my ABCmouse account?

    Use ABCmouse’s account access page. ABCmouse may help locate an account by payment method if you do not remember the email address connected to the subscription.

    What is the difference between ABCmouse Classic and ABCmouse 2?

    ABCmouse currently identifies separate app experiences for ABCmouse Classic and the newer ABCmouse / ABCmouse 2 app. The correct support path may depend on which version you use.

    Can CustomerServiceNumbers.com cancel my ABCmouse subscription?

    No. CustomerServiceNumbers.com is an independent information and review website. We cannot access ABCmouse accounts, cancel subscriptions, issue refunds, recover passwords, or contact ABCmouse on your behalf.

    Related Customer Service Numbers Pages

    Related Consumer Resources

    • ChargeOnMyCard.com – Research unfamiliar subscription, app-store, PayPal, Google Play, Amazon, or online learning charges.
    • ThinkItsAScam.com – Learn how to spot fake support numbers, phishing messages, and suspicious subscription cancellation services.
    • ZeroStars.org – Read and share customer complaint experiences.
    • CSNDB.com – Find chat, text, and alternative support options.
    • Corporate Office Headquarters – Find corporate office contacts and complaint information.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has been helping consumers find customer service information since 2004. CSN focuses on customer contact details, complaint paths, review experiences, and practical steps customers can take before contacting a company. This page is independent and is not affiliated with ABCmouse or Age of Learning, Inc.

    Share Your ABCmouse Customer Service Experience

    Have you contacted ABCmouse about cancellation, billing, refunds, account recovery, app problems, child profiles, subscription renewals, or support response times? Share your experience below to help other parents understand how ABCmouse handles customer service requests.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not associated with ABCmouse or Age of Learning, Inc. This page is provided for informational and review purposes only. Contact information, support options, billing policies, cancellation steps, and refund rules may change. Always verify important details directly with ABCmouse, Age of Learning, Apple, Google Play, Amazon, PayPal, or your payment provider before sharing personal information, payment details, or account credentials.

  • CrowdStar Support for Covet Fashion and Design Home

    Players searching for CrowdStar customer service commonly need help with a lost Covet Fashion or Design Home account, missing virtual currency, an in-app purchase, a subscription or pass, game crashes, deleted progress, an unauthorized charge or an unanswered support request.

    CrowdStar is no longer an independent consumer-support company. Its leading games, Covet Fashion and Design Home, are now part of Electronic Arts through EA’s acquisition of Glu Mobile. Each game has its own in-game and web-based support system.

    How to Contact CrowdStar Support

    CrowdStar does not currently publish a general customer-service phone number, active general-support email or dependable standalone support website.

    Use the support route for the specific game involved:

    The EA corporate telephone number is not the normal support line for Covet Fashion or Design Home. Game problems should begin through the applicable in-game support option or web request form.

    Neither active game help center currently publishes general telephone-support hours. Submit a ticket and keep the confirmation or conversation history.

    How to Contact Covet Fashion Support in the App

    The exact button location may change with an app update, but Covet Fashion generally provides in-game support through the profile or account area.

    Try the following:

    1. Open Covet Fashion.
    2. Open the Profile or Account section.
    3. Select the question-mark or Help icon.
    4. Select the conversation or message icon.
    5. Choose the topic that most closely matches the problem.
    6. Describe the issue and attach relevant screenshots or receipts.
    7. Save the support-conversation history.

    Use the Covet Fashion web request form when the app cannot be opened or the account cannot be accessed.

    How to Contact Design Home Support in the App

    Design Home currently directs players to:

    1. Open Design Home.
    2. Go to the Profile page.
    3. Select the question-mark icon in the upper-right area.
    4. Select the message or conversation icon.
    5. Create a customer-service request.

    Submitting the request from within the game can automatically provide support with useful account and device information. Use the Design Home web request form if the app will not open.

    Best CrowdStar Support Route by Issue

    • Lost Covet Fashion progress: Try the EA account, Apple ID, Facebook account or email previously linked to the game, then contact Covet Fashion support.
    • Lost Design Home progress: Use the account-recovery option associated with the account and submit an in-game support request.
    • Missing in-app purchase: Save the Apple, Google Play or webstore receipt and contact the applicable game-support team.
    • Apple refund: Use Apple’s Report a Problem system.
    • Google Play refund: Use Google Play’s refund process when eligible, then contact game support if the purchase or virtual item remains unresolved.
    • Covet Fashion webstore purchase: Contact Covet Fashion support and provide the direct-purchase receipt.
    • Design Home webstore or VIP purchase: Contact Design Home support and provide the order details.
    • Subscription or pass cancellation: Determine whether Apple, Google Play or another checkout provider controls the subscription.
    • Game crash or loading problem: Check the help center’s Known Issues section, update the game and document the device and operating-system version.
    • EA account or security problem: Use EA Help and EA account-recovery tools.
    • Privacy or personal-data request: Use the in-game data choices or EA privacy portal.
    • Permanent account deletion: Read all warnings before confirming because game progress and purchased assets may not be recoverable.

    Information to Gather Before Contacting Support

    Provide enough information to identify the game account without publishing it in a public review.

    Gather:

    • Game name: Covet Fashion or Design Home
    • Player name
    • Player ID, Designer ID or account identifier supplied privately
    • Approximate account-creation date
    • Current game level
    • Closet value, Design Value or other identifying progress information
    • Linked EA account, email, Facebook account or Apple ID
    • Device manufacturer and model
    • iOS or Android version
    • Current game version
    • Date the problem began
    • Complete error message
    • Purchase date and amount
    • Apple, Google Play or direct-webstore receipt
    • Previous support-ticket number
    • Screenshots with private information covered
    • The specific resolution requested

    Do not publish passwords, authentication codes, complete order numbers, payment-card information, account email addresses or receipts in a public review.

    CrowdStar, Glu Mobile and Electronic Arts

    CrowdStar developed mobile and social games including Covet Fashion and Design Home.

    Glu Mobile acquired CrowdStar in 2016 and integrated its operations and games. Electronic Arts completed its acquisition of Glu Mobile in 2021.

    The current company relationship is:

    • Legacy developer: CrowdStar
    • Later owner: Glu Mobile
    • Current parent company: Electronic Arts Inc.
    • Active CrowdStar-developed games: Covet Fashion and Design Home
    • Current game support: Separate Covet Fashion and Design Home help centers

    CrowdStar should not be treated as an independent company with a public headquarters, telephone-support department or walk-in customer-service location.

    Old CrowdStar Website, Email and Address

    Older listings may show:

    • support@crowdstar.com
    • crowdstar.com
    • A CrowdStar support page
    • 500 Howard Street, Suite 300, San Francisco, CA 94105
    • Older Burlingame, California addresses

    These should not be relied on as current consumer-support routes.

    Use the active game-specific help centers instead. Do not visit or ship anything to an old CrowdStar or Glu Mobile office.

    Covet Fashion Account Recovery

    A Covet Fashion account is easier to recover when it was linked before the device was changed, the game was deleted or the player was logged out.

    Covet accounts may be linked through supported options such as:

    • An EA account
    • An email address
    • Facebook
    • An Apple ID on supported Apple devices

    To restore a linked account:

    1. Install or open Covet Fashion.
    2. Select the option indicating that you already have an account.
    3. Choose the previously linked sign-in method.
    4. Complete that provider’s login process.
    5. Confirm that the correct player name, level and closet appear.

    Do not begin making purchases or creating substantial new progress until you confirm that the correct account was restored.

    Covet Account Was Never Linked

    An unlinked game account may be difficult to recover.

    Contact Covet Fashion support and provide:

    • Previous player name
    • Approximate level
    • Closet value
    • Fashion House name
    • Previous device
    • Approximate date last played
    • Purchase receipts
    • Screenshots of the old account

    Purchase receipts can help show a connection to an account, but they do not guarantee that all progress can be recovered.

    Design Home Account Recovery

    Before changing devices or reinstalling Design Home:

    • Open the profile and account settings.
    • Record the Designer ID privately.
    • Confirm which account is linked.
    • Save screenshots of the level and Design Value.
    • Save recent purchase receipts.

    If the wrong or a new account appears:

    1. Do not make unnecessary new purchases.
    2. Check whether the correct Facebook or other supported account is active on the device.
    3. Use the in-game Help option.
    4. Provide the previous Designer ID and identifying account information.

    Moving Covet Fashion or Design Home to a New Device

    Before replacing, resetting or selling a device:

    1. Link the game account using a supported method.
    2. Record the player or Designer ID.
    3. Take screenshots of current progress.
    4. Save purchase receipts.
    5. Confirm that the linked account can be accessed.

    On the new device:

    1. Install the official game from the device’s app store.
    2. Select the existing-account option.
    3. Use the same linked account.
    4. Verify the player name and progress before playing further.

    Do not assume that copying the app itself will transfer an unlinked game account.

    Missing Covet Fashion or Design Home Purchase

    A purchase may be charged without appearing immediately because of:

    • A delayed app-store transaction
    • A temporary internet interruption
    • A game-server delay
    • The purchase being made on another game account
    • An incomplete or pending payment
    • A direct webstore purchase linked to a different account
    • A display or synchronization problem

    Before contacting support:

    1. Confirm that the payment is completed rather than pending.
    2. Save the receipt.
    3. Close and reopen the game.
    4. Restart the device.
    5. Confirm that the correct game account is open.
    6. Check whether the purchased currency, pass or item appears after reconnecting.
    7. Submit a game-support ticket if it remains missing.

    Include the transaction date, amount, product, billing platform and receipt number privately.

    Apple App Store Purchases and Refunds

    Apple controls refunds for purchases billed through Apple’s App Store and In-App Purchase system.

    To request an eligible refund:

    1. Visit Apple Report a Problem.
    2. Sign in with the Apple Account that made the purchase.
    3. Select Request a Refund.
    4. Choose the reason.
    5. Select the affected Covet Fashion or Design Home purchase.
    6. Submit the request.

    Apple determines refund eligibility. Contact game support separately when a paid item was not delivered, because the game team may need to investigate the player account even when Apple controls the payment.

    For additional assistance, visit the Apple Customer Service page.

    Google Play Purchases and Refunds

    For a purchase billed by Google Play:

    1. Open Google Play purchase history.
    2. Confirm that the transaction is complete.
    3. Verify which Google account made the purchase.
    4. Request a Google Play refund when the transaction is eligible.
    5. Contact the game-support team if the purchase was completed but the virtual item was not delivered.

    Google says refund options can depend on how much time has passed:

    • Within 48 hours: Google Play may be able to review the refund request.
    • After 48 hours: Contact the developer to troubleshoot and ask about available refund options.

    Google and the game developer may have different responsibilities. Provide the Google Play order information only through secure support routes.

    Covet Fashion and Design Home Webstore Purchases

    Some virtual currency, passes, bundles or promotional items may be sold through a game-operated website rather than Apple or Google Play.

    For a direct webstore problem:

    • Confirm the web address was the official game store.
    • Save the emailed receipt.
    • Confirm which player account was connected.
    • Record the purchased bundle or currency amount.
    • Check the payment statement for the merchant name.
    • Contact the applicable game-support team.

    Apple cannot refund a transaction that was not processed through Apple. Google cannot refund a transaction that was not processed through Google Play.

    Subscriptions, Passes and Free Trials

    Covet Fashion and Design Home may offer passes, subscriptions, free trials, VIP benefits or limited-time premium programs.

    Before accepting an offer, confirm:

    • Whether it is a one-time purchase or recurring subscription
    • The trial length
    • The renewal price
    • The renewal frequency
    • Which company controls billing
    • How to cancel
    • Which benefits end after cancellation

    Deleting the game does not necessarily cancel a subscription.

    Cancel an Apple Subscription

    Open the Apple Account subscription settings and cancel the affected subscription before the renewal deadline.

    Cancel a Google Play Subscription

    Open Google Play, select Payments and Subscriptions, open Subscriptions and cancel the affected game subscription.

    Canceling future renewal does not automatically refund an earlier payment. A separate refund request may be required.

    Unauthorized CrowdStar, Covet Fashion or Design Home Charge

    An unfamiliar charge may result from:

    • An Apple or Google Play purchase
    • A direct game-webstore transaction
    • A recurring pass or subscription
    • A child or household member using the device
    • A purchase made through another Apple or Google account
    • An unauthorized use of payment information

    To investigate:

    1. Review Apple, Google Play and direct-webstore purchase history.
    2. Check the email account for a matching receipt.
    3. Ask authorized household members whether they made the purchase.
    4. Check active subscriptions.
    5. Contact the applicable game-support team.
    6. Contact the billing platform.
    7. Contact the card issuer if the transaction remains unauthorized.

    Do not publicly post the complete transaction identifier, receipt or payment-card number.

    Prevent Purchases by a Child or Another User

    To reduce accidental or unauthorized in-app purchases:

    • Require authentication for every app-store purchase.
    • Use parental controls.
    • Do not share an app-store password.
    • Review Family Sharing or household payment settings.
    • Remove saved payment methods when appropriate.
    • Review active subscriptions regularly.

    Refund eligibility is determined by the billing provider and applicable policies. Explain accurately whether the purchase was accidental, unauthorized or made by a household member.

    Covet Fashion or Design Home Will Not Load

    A loading or startup problem can involve:

    • A temporary server incident
    • An outdated game version
    • An unsupported operating-system version
    • Insufficient device storage
    • A weak internet connection
    • Corrupted temporary data
    • An account-linking problem
    • A device date or time error

    Try:

    1. Check the game help center’s Known Issues section.
    2. Confirm that the device has a stable internet connection.
    3. Close and reopen the app.
    4. Restart the device.
    5. Update the game.
    6. Update the operating system when supported.
    7. Confirm that adequate storage is available.

    Do not uninstall an unlinked account before contacting support. Reinstalling can make account recovery more difficult when progress was stored only on the device.

    Game Crashes, Freezes or Runs Slowly

    Document:

    • The screen or activity where the crash occurs
    • Whether the problem began after an update
    • Device model
    • Operating-system version
    • Game version
    • Available storage
    • Whether Wi-Fi or mobile data was used

    Basic troubleshooting includes:

    • Restarting the app and device
    • Closing unnecessary background apps
    • Updating the game
    • Using a stable network
    • Checking Known Issues
    • Submitting a support request with screenshots

    Avoid using unofficial modified versions of the game or third-party tools that promise free currency, account recovery or score manipulation.

    Missing Cash, Diamonds, Crowns, Tickets, Keys or Items

    Virtual currency or inventory can appear missing because of:

    • A delayed purchase
    • A challenge or entry cost
    • An accidental purchase
    • A reward that was not claimed
    • The wrong game account being open
    • A temporary synchronization problem
    • A disputed or refunded transaction

    Before submitting a ticket:

    1. Restart the game.
    2. Confirm the correct account.
    3. Review recent gameplay and purchases.
    4. Record the approximate balance before and after the issue.
    5. Save relevant receipts and screenshots.

    Support may be unable to reverse an ordinary gameplay choice, expired offer, completed challenge entry or virtual item used as intended.

    Covet Fashion House or Social Feature Problem

    A Fashion House, friend-list or social problem may involve:

    • Facebook-linking errors
    • A player being removed from a Fashion House
    • Missing friends
    • Borrowing restrictions
    • Chat moderation
    • Runway Rally participation

    Capture the Fashion House name, date, feature involved and relevant screenshot. Do not publish another player’s private messages or identifying information.

    Support may explain a feature or investigate a technical error, but it may not reverse every decision made by a Fashion House leader or another player.

    Design Home Voting, Inventory or Challenge Problem

    Design Home support topics include:

    • Challenge entry and voting
    • Star Score and Design Value
    • Missing inventory
    • Cash, Diamonds and Keys
    • Design Pass
    • VIP webstore benefits
    • Borrowing and friends
    • My Homes
    • Known and resolved issues

    When reporting a challenge problem, include:

    • Challenge name
    • Entry deadline
    • Approximate submission time
    • Item or reward affected
    • Screenshot of the error
    • Device and app version

    A disappointing vote or score by itself does not necessarily indicate a technical error.

    Design Home Inspired Shopping Problems

    Design Home may link players to real-world home products through Design Home Inspired or another shopping feature.

    A real-product order is different from a virtual furniture or Diamond purchase.

    Check:

    • Which retailer or merchant sold the product
    • Which website processed the payment
    • The merchant’s order confirmation
    • Shipping and return terms
    • Whether Design Home only provided the link

    Contact the retailer shown on the receipt for shipping, physical returns, damaged merchandise or ordinary product refunds unless the checkout information specifically directs the customer to Design Home.

    Delete a Covet Fashion or Design Home Account

    Account deletion is a serious and usually irreversible action.

    Deleting an account may permanently remove:

    • Game progress
    • Levels and scores
    • Closet or inventory
    • Virtual currency
    • Purchased digital items
    • Pass benefits
    • Social connections

    Deleted assets generally cannot be transferred to a new account.

    Before deletion:

    1. Confirm that deletion is necessary.
    2. Cancel any separate app-store subscription.
    3. Save receipts and records needed for a billing dispute.
    4. Record the Player or Designer ID privately.
    5. Read the complete deletion warning.

    Deleting the game app is not the same as deleting the account. Deleting an account is also not guaranteed to cancel a separate Apple or Google Play subscription.

    Privacy and Personal-Data Requests

    Privacy options may be available in the game’s account settings or through EA’s privacy portal.

    A privacy request may involve:

    • Accessing personal information
    • Deleting account data
    • Changing advertising choices
    • Reviewing linked accounts
    • Correcting account information

    Account deletion and a general privacy request are not always the same action. Read the consequences before confirming deletion of game progress.

    Scams and Fake CrowdStar Support

    Be cautious with websites or callers claiming to offer:

    • A CrowdStar customer-service telephone number
    • Free Diamonds, Cash, Crowns or Keys
    • Account recovery for an upfront fee
    • Modified versions of Covet Fashion or Design Home
    • Guaranteed five-star scores
    • Remote access to fix the game

    Official support should not require:

    • Your Apple, Google, Facebook or EA password
    • A current authentication code
    • Remote control of your phone
    • Payment through gift cards or cryptocurrency
    • Installation of an unofficial app

    Access support through the game or the official help centers listed on this page.

    Warranty, Returns and Recalls

    Covet Fashion and Design Home are digital games rather than physical consumer products.

    There is generally no:

    • Physical-product warranty
    • Repair-center network
    • Return warehouse
    • Replacement-part system
    • Consumer-product recall process

    Billing, purchase and service problems are handled through:

    • The game-support team
    • Apple
    • Google Play
    • The direct webstore or payment provider
    • Electronic Arts

    Virtual items, currencies and subscriptions are governed by the applicable game, EA and billing-platform terms.

    How to File a CrowdStar Game Complaint

    1. Identify the game. State whether the problem involves Covet Fashion or Design Home.
    2. Identify the responsible provider. Determine whether the issue belongs to the game team, EA, Apple, Google Play or a direct webstore.
    3. Create an in-game support ticket. Use the question-mark and conversation icons when the app is accessible.
    4. Use the web form when necessary. Submit through the applicable game help center if the game cannot be opened.
    5. Provide documentation. Include the device, game version, account ID, receipt and screenshots privately.
    6. Request a ticket number. Keep all replies connected to the same conversation.
    7. State the requested resolution. Ask for account recovery, a missing purchase, billing review, technical correction or written explanation.

    Information to Include in a Complaint

    • Game and account name
    • Player or Designer ID supplied privately
    • Device and operating system
    • Date the problem began
    • Error message
    • Purchase date and billing platform
    • Receipt supplied privately
    • Steps already attempted
    • Previous support-ticket number
    • The exact resolution requested

    How to Escalate an Unresolved CrowdStar Support Complaint

    1. Reply through the existing Covet Fashion or Design Home support conversation.
    2. Restate the unresolved issue briefly.
    3. Provide the earlier ticket number.
    4. Attach the receipt or account evidence through the secure support form.
    5. Ask whether the request can be reviewed by a senior support representative.
    6. Ask for the decision and reason in writing.
    7. Contact Apple, Google Play or the direct payment provider when the dispute concerns its transaction.
    8. Use EA Help for a broader EA account or security issue.

    Avoid opening numerous tickets about the same issue unless the original ticket can no longer be accessed. Multiple duplicate tickets may make the history harder to follow.

    CrowdStar Company Information

    • Legacy company: CrowdStar
    • Acquired by: Glu Mobile in 2016
    • Current parent company: Electronic Arts Inc.
    • EA headquarters: 209 Redwood Shores Parkway, Redwood City, CA 94065
    • EA corporate phone: 1-650-628-1500
    • Active games: Covet Fashion and Design Home
    • Consumer support: In-game help and game-specific online support forms

    EA’s Redwood City address is a corporate and legal office. It is not a walk-in game-support facility, app-store refund counter or device-repair location.

    For current parent-company details, visit the Electronic Arts Corporate Office Headquarters page.

    CrowdStar Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows CrowdStar with 0 out of 5 stars based on zero reviews.

    No CrowdStar, Covet Fashion or Design Home reviews have been submitted to this page. There are therefore no visible review dates, positive themes, complaint themes, purchase outcomes, account-recovery experiences, gameplay opinions or customer-support patterns to summarize.

    The displayed 0 out of 5 reflects the absence of submitted ratings. It should not be interpreted as an actual zero-star rating assigned by players.

    CrowdStar Customer Service Frequently Asked Questions

    Does CrowdStar have a customer-service phone number?

    No current public general-support telephone number is published for CrowdStar, Covet Fashion or Design Home. Use the applicable in-game or web support form.

    Is support@crowdstar.com still the official support email?

    The current official game help centers do not publish it as the primary support route. Use the Covet Fashion or Design Home support form instead.

    Is CrowdStar still in business?

    CrowdStar no longer operates as an independent mobile-game company. Its active games are now part of Electronic Arts through Glu Mobile.

    Who owns CrowdStar?

    Glu Mobile acquired CrowdStar in 2016. Electronic Arts acquired Glu Mobile in 2021.

    Is Covet Fashion still active?

    Yes. Covet Fashion remains active and has current EA and game-support pages.

    Is Design Home still active?

    Yes. Design Home remains active and continues to receive updates and events.

    How do I contact Covet Fashion support?

    Use the question-mark and message options in the Covet Fashion app or submit a request through the Covet Fashion web help center.

    How do I contact Design Home support?

    Open the Design Home profile, select the question-mark icon and then the message icon, or use the Design Home web support form.

    How do I recover a lost Covet Fashion account?

    Use the EA account, email, Facebook account or Apple ID previously linked to Covet Fashion. Contact support when the account was not linked or the recovery option fails.

    Can CrowdStar restore a deleted account?

    Current help articles warn that account deletion is permanent and that deleted progress and purchased assets cannot be restored.

    Who refunds an Apple in-app purchase?

    Apple reviews refunds for transactions processed through Apple’s App Store and In-App Purchase system.

    Who refunds a Google Play purchase?

    Google Play may review eligible recent refund requests. After the applicable Google period, contact game support to troubleshoot and ask about available options.

    Does deleting Covet Fashion or Design Home cancel a subscription?

    No. Cancel an Apple or Google Play subscription through the platform that bills it.

    What should I do if virtual currency is missing?

    Restart the game, confirm that the correct account is open, save the receipt and submit a game-support ticket.

    Where is CrowdStar headquartered?

    CrowdStar does not currently publish a separate active headquarters. Electronic Arts’ headquarters are at 209 Redwood Shores Parkway in Redwood City, California.

    Related Mobile Game Customer Service Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service contacts, company information, complaint routes, ratings and customer reviews since 2004.

    We are an independent consumer-help website and are not owned or operated by CrowdStar, Glu Mobile, Electronic Arts, Covet Fashion, Design Home, Apple, Google, Facebook, an app store, payment processor or mobile-device company.

    Our goal is to help players identify the correct support route, protect private account and payment information, document purchase and game problems, escalate unresolved complaints and report whether an issue was resolved.

    Share Your CrowdStar Support Experience

    Have you contacted Covet Fashion or Design Home support about a missing purchase, lost account, subscription, game crash, virtual currency, challenge, voting problem, deleted progress or unauthorized charge?

    Leave a review below and explain:

    • Which game was involved
    • Which device and platform you used
    • Whether the problem involved an account, purchase or gameplay
    • Which support route you used
    • Whether a ticket number was created
    • What response was provided
    • How long the issue remained unresolved
    • Whether the problem was resolved

    Privacy and account-security warning: Do not publish EA, Apple, Google or Facebook passwords; authentication codes; complete Player or Designer IDs; support-ticket numbers; account-linking email addresses; full receipts; payment-card or bank information; private chat messages; minor children’s personal information; or screenshots showing private account details.

    Reviews and comments may be moderated for personally identifiable information, profanity, spam, impersonation, threats and other content that violates the commenting policy.

    Page Update Note

    This CrowdStar support page was updated on July 23, 2026, to explain that CrowdStar is no longer an independent customer-service operation; identify Electronic Arts as the current parent company through Glu Mobile; remove the inactive CrowdStar website, unverified general-support email and outdated San Francisco address; add the current Covet Fashion and Design Home in-game and web support routes; clarify that no public general-support telephone number is currently published; add account-recovery, account-linking, new-device, purchase, refund, subscription, virtual-currency, troubleshooting, deletion, privacy, scam-warning and complaint-escalation guidance; remove unsupported review themes; and confirm that the live CustomerServiceNumbers.com page currently has no reviews.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with CrowdStar, Glu Mobile, Electronic Arts Inc., Covet Fashion, Design Home, Apple, Google, Google Play, Facebook, Meta, an app store, direct game webstore, payment processor, mobile carrier or device manufacturer.

    This page is provided for informational, complaint and review purposes only. CustomerServiceNumbers.com cannot access or restore a game account, recover deleted progress, provide virtual currency, change a score, reverse a gameplay decision, issue an app-store refund, cancel a subscription, delete personal data, investigate a private payment or guarantee that a missing digital item can be restored.

    Game support routes, ownership, app features, account-linking methods, passes, subscriptions, prices, virtual currencies, refund policies, billing providers, device requirements, privacy procedures and company addresses can change. Confirm important information through the applicable game, Electronic Arts, Apple, Google Play, the payment provider and the current terms before taking action.

  • GSN Casino Is Now Royal Lounge Casino Customer Support

    Need help with a GSN Casino account, missing tokens, purchase, refund, game error, lost progress or unexpected charge? GSN Casino has been renamed Royal Lounge Casino, and current player support is now provided through Scopely.

    GSN Casino and Royal Lounge Casino customer-support information reviewed and updated in July 2026.

    GSN Casino Is Now Royal Lounge Casino

    GSN Casino has officially changed its name to Royal Lounge Casino. The name, logo and loading screen have changed, but Scopely says the underlying game remains the same.

    Existing players should retain:

    • Their current account
    • Player progress and levels
    • Token balance
    • Game history
    • Milestones and achievements
    • Existing slots, poker and bingo games
    • Previously earned rewards that remain associated with the account

    Players do not need to install a completely separate application. Update the current GSN Casino application through the appropriate app store so the Royal Lounge Casino name and current game version appear.

    How to Contact GSN Casino and Royal Lounge Casino Support

    Phone-support warning: Royal Lounge Casino does not currently publish a dedicated telephone number for ordinary player support. Use the in-game Help section, official Help Center or casinosupport@scopely.com.

    Be cautious with telephone numbers appearing in advertisements, comments, search results or unofficial gaming websites. A legitimate support representative should not ask for your password, verification code, full card number, remote access to your device, gift cards or cryptocurrency.

    How to Contact Support From Inside Royal Lounge Casino

    In-app support is generally the best route because the game may automatically provide technical and account information that helps Player Services identify the correct account.

    1. Open Royal Lounge Casino.
    2. Open the game’s settings or menu.
    3. Select Help, Support or Contact Us.
    4. Choose the category that most closely matches the problem.
    5. Describe what happened and the resolution you are requesting.
    6. Attach screenshots when they clearly show the error, missing reward or transaction.
    7. Save the support-ticket number or confirmation message.

    If the game will not open, use the current Help Center or email casinosupport@scopely.com.

    Information to Have Ready Before Contacting Support

    • Player name or screen name
    • Player ID, provided privately through official support
    • Email address associated with the account
    • Device type and model
    • Operating-system version
    • Royal Lounge Casino app version
    • Date and approximate time the problem occurred
    • Time zone
    • Name of the slot, bingo, poker or other game involved
    • Token balance before and after the incident
    • Purchase receipt or app-store order number
    • Exact error message
    • Screenshots or screen recording, when available
    • Previous support-ticket number

    Never place your player ID, password, purchase receipt, full email address, payment information or verification code in a public CSN review.

    Royal Lounge Casino Account or Progress Missing After the Name Change

    The change from GSN Casino to Royal Lounge Casino should not create a new account or erase existing progress. Scopely says accounts, game history, levels, achievements and token balances carry over.

    If your progress appears missing:

    1. Confirm that the existing GSN Casino application was updated rather than replaced with an unrelated app.
    2. Make sure you are using the same Apple, Google, Facebook or other sign-in method previously connected to the account.
    3. Check whether you are signed into a different Apple ID, Google Account or Facebook account.
    4. Restart the app and device.
    5. Confirm that the device has a stable internet connection.
    6. Avoid beginning extensive play on a new temporary account.
    7. Contact Player Services with any previous player ID, screenshots, receipts or account details that may help locate the original account.

    Do not delete and reinstall the application until you know that the account is connected to a recoverable login method. Deleting local app data can make account recovery more difficult when the game was being used as a guest.

    Missing Tokens, Rewards or Winnings

    Royal Lounge Casino uses virtual tokens and virtual rewards. These items do not represent real money and cannot be cashed out as gambling winnings.

    If a reward does not appear immediately, Scopely recommends:

    • Waiting several minutes for processing
    • Restarting Royal Lounge Casino
    • Checking the internet connection
    • Allowing the game to refresh and reconnect to the server
    • Contacting support if the reward remains missing

    When reporting a missing reward, include:

    • The feature or game involved
    • Date and exact approximate time
    • Reward type and amount
    • Token balance before and after
    • Screenshot showing completion or eligibility
    • Whether the application froze, closed or lost its connection

    Daily Challenge or Season Reward Missing

    Completing one challenge does not always immediately award a prize. Some challenge rewards become available only after the player earns enough Challenge Points to reach the next milestone.

    Check the challenge progress bar, milestone requirements and claim button. Seasonal rewards and passes may also expire when the season ends, so claim unlocked rewards before the displayed countdown reaches zero.

    Royal Lounge Casino Purchase Not Received

    Purchases may be processed through:

    • Apple’s App Store
    • Google Play
    • Amazon or another supported app store
    • The Royal Lounge Casino Elite Lounge through ClassicCasino.com

    If a purchase was charged but the tokens, pass or other item did not arrive:

    1. Do not immediately repeat the purchase.
    2. Check whether the transaction is completed, pending or declined.
    3. Restart the game and confirm the internet connection.
    4. Review the Apple, Google, Amazon or Elite Lounge receipt.
    5. Take a screenshot of the missing item and current balance.
    6. Contact Royal Lounge Casino support with the order number, date, amount and player ID.

    Do not send a full payment-card number by ordinary email. The app-store order number and receipt should normally be sufficient to begin an investigation.

    Elite Lounge and ClassicCasino.com Purchases

    Royal Lounge Casino may offer an Elite Lounge purchase option that redirects players to a secure checkout page at ClassicCasino.com.

    Elite Lounge may provide bonus tokens on qualifying token purchases. The option is being introduced gradually and may not be available to every player or device.

    Players may be able to switch between:

    • Casino Store: Purchases processed through the device’s normal app-store billing system
    • Elite Lounge: Purchases processed through the Royal Lounge Casino web checkout

    The company processing the transaction affects where you should seek billing and refund help. Check the receipt before contacting Apple, Google, Scopely, your bank or another payment provider.

    Apple gift-card balances generally must be used through the ordinary Apple in-app purchase route rather than through the separate Elite Lounge web checkout.

    Royal Lounge Casino Refund Requests

    Scopely’s general terms state that purchases of virtual currency, virtual items and other premium in-game goods are generally final and nonrefundable unless Scopely decides otherwise or applicable law provides additional rights.

    Refund procedures depend on who processed the transaction.

    Apple App Store Purchase

    Apple reviews refund eligibility for transactions processed through Apple.

    1. Visit Apple’s Report a Problem website.
    2. Sign in using the Apple Account used for the purchase.
    3. Select Request a refund.
    4. Choose the applicable Royal Lounge Casino purchase.
    5. Explain the reason for the request and submit it.

    Apple determines eligibility under its policies and applicable consumer law. Royal Lounge Casino support can still investigate whether purchased tokens or items were delivered correctly.

    Google Play Purchase

    Google Play may review eligible Google Play refund requests. Players can also contact the game developer when a purchase was not delivered or did not work as expected.

    Use the official Google Play refund process and provide the Google Play order number.

    Elite Lounge or Direct Web Purchase

    For a purchase processed through ClassicCasino.com or another direct Royal Lounge Casino checkout, contact Player Services. Include the receipt, transaction number, amount, date, player ID and a concise explanation of the problem.

    Do not submit the same charge simultaneously as fraud, a refund request and a bank dispute unless you accurately explain the situation to each party. Duplicate or conflicting claims can delay an investigation.

    Unauthorized or Unrecognized Royal Lounge Casino Charge

    An unfamiliar charge may result from:

    • A purchase made by another person using the device
    • A child or household member using a saved payment method
    • A purchase billed through another Apple or Google account
    • Multiple smaller purchases grouped on one app-store bill
    • A delayed charge from an earlier transaction
    • An Elite Lounge purchase processed outside the app store
    • Unauthorized use of the payment method or gaming account

    To investigate:

    1. Review Apple, Google Play, Amazon and email purchase histories.
    2. Ask household members whether they made the purchase.
    3. Compare the amount and date with Royal Lounge Casino receipts.
    4. Check whether the purchase was processed through the Elite Lounge.
    5. Contact Royal Lounge Casino support.
    6. Report an unauthorized app-store transaction through the appropriate app-store process.
    7. Change compromised passwords and enable purchase verification.
    8. Contact the bank or card issuer promptly when the transaction remains unauthorized.

    For additional guidance, see the ChargeOnMyCard.com resource on unrecognized bank and credit-card statement charges.

    Royal Lounge Casino App Will Not Open or Keeps Crashing

    Try these steps before opening a support ticket:

    1. Check the Apple App Store or Google Play for an update.
    2. Confirm the device is connected to a stable Wi-Fi or mobile-data connection.
    3. Close and reopen the application.
    4. Restart the device.
    5. Confirm the device has enough free storage space.
    6. Install current operating-system updates when compatible.
    7. Disable a VPN temporarily if it appears to be interfering with the connection.
    8. Check whether other apps and websites are working.
    9. Record any error message before reinstalling.

    Before deleting the app, confirm that the account is connected to a recoverable login method. Contact support first when you are uncertain whether game progress is stored only on the device.

    How to Close a Royal Lounge Casino Account

    Scopely’s terms say players may request account closure by:

    • Opening an in-game Help ticket and asking for the account to be closed
    • Emailing support@scopely.com and requesting closure

    For game-specific assistance, players may also begin with casinosupport@scopely.com.

    Before closing the account:

    • Save receipts needed for pending billing issues.
    • Resolve missing-purchase or refund requests.
    • Record the player ID privately.
    • Understand that progress and virtual items may be permanently lost.
    • Confirm whether another person uses the same device or connected account.

    Deleting the application from a device is not necessarily the same as closing the underlying player account or requesting deletion of personal information.

    Royal Lounge Casino Privacy and Data-Deletion Requests

    Scopely directs privacy-rights requests through its in-game support system and, for supported games, its online data-request portal.

    To begin a privacy request:

    1. Open the game settings.
    2. Select Help, Support, Contact Us or the equivalent option.
    3. Choose the privacy or personal-data request category.
    4. Follow the identity-verification instructions.
    5. Do not uninstall the game until the request is completed.

    Players can also visit Scopely’s privacy request portal. For help with the process, email privacy@scopely.com.

    A privacy-deletion request can affect account access, saved progress, purchases, virtual items and other information associated with the account.

    Royal Lounge Casino Is Simulated Gambling

    Royal Lounge Casino includes casino-style slots, bingo, poker and similar games, but it does not offer real-money gambling or an opportunity to win real money or cash prizes.

    Tokens, virtual currency, bonuses, passes and other virtual items are licensed for entertainment use within the game. They should not be treated as cash, bank funds, investments or property that can be redeemed outside the game.

    Scopely’s terms require players to meet the minimum age for data consent in their jurisdiction. Players under 18 must have permission from a parent or guardian.

    Managing In-App Spending

    To reduce accidental or unwanted spending:

    • Enable password or biometric approval for every purchase.
    • Use Apple Ask to Buy or Google Play family controls for children.
    • Remove saved payment methods when appropriate.
    • Set an app-store budget or spending notification.
    • Review purchase history regularly.
    • Do not share app-store passwords or verification codes.
    • Take a break when play or spending is causing distress.

    GSN Casino Ownership and Corporate Information

    • Current Game Name: Royal Lounge Casino
    • Former Game Name: GSN Casino
    • Game Operator Identified in the Terms: GSN Games, Inc.
    • Parent Company: Scopely, Inc.
    • Scopely Legal Address: 3505 Hayden Avenue, Culver City, CA 90232

    Scopely acquired GSN Games from Sony Pictures Entertainment. Royal Lounge Casino support should therefore be directed to Scopely and GSN Games support routes rather than to the Game Show Network television channel or Sony Pictures viewer relations.

    The former GSN Games address at 2150 Colorado Avenue in Santa Monica should not be used as the primary current contact for player support.

    How to Escalate a Royal Lounge Casino Complaint

    1. Start with in-game support whenever the game opens.
    2. Select the closest support category.
    3. Provide the player ID privately, device details and app version.
    4. Include receipts and order numbers for purchase problems.
    5. Include the date, time, time zone and affected game for missing-token or reward problems.
    6. Request a support-ticket number.
    7. Reply within the existing support conversation rather than opening repeated duplicate tickets.
    8. Use Apple, Google Play or the applicable payment provider when that company processed the transaction.
    9. Ask for written confirmation of any refund, account restoration or account-closure decision.
    10. Contact the payment provider promptly if an apparently unauthorized charge remains unresolved.

    A public CSN review does not create a Scopely support ticket, refund request, privacy request or account-deletion request.

    GSN Casino and Royal Lounge Casino Customer Reviews

    CustomerServiceNumbers.com currently shows 0 published GSN Casino reviews and a rating of 0 out of 5 stars.

    Because no reviews are currently published on this CSN page, there is not enough information to identify a reliable positive or negative customer-service trend.

    Players may use the review section below to describe firsthand experiences involving:

    • The GSN Casino to Royal Lounge Casino transition
    • Missing progress or tokens
    • Delayed rewards
    • In-app purchases
    • Elite Lounge billing
    • Duplicate or unauthorized charges
    • Refund requests
    • Game crashes or loading failures
    • Account recovery
    • Account deletion or privacy requests
    • Player Services response times

    Privacy warning: Do not include your password, full email address, player ID, Apple or Google account details, payment-card number, order number, transaction receipt, device identifier, verification code or private support correspondence in a public review.

    Frequently Asked Questions

    Is GSN Casino still available?

    The game continues under the new name Royal Lounge Casino. Existing players can update the current application rather than downloading a separate replacement game.

    What happened to my GSN Casino account?

    Scopely says existing accounts, progress, history, milestones, token balances and games carry over to Royal Lounge Casino.

    What is the GSN Casino customer-service phone number?

    Royal Lounge Casino does not currently publish a dedicated telephone number for ordinary player support. Use in-game Help, the official Scopely Help Center or casinosupport@scopely.com.

    What is the Royal Lounge Casino support email?

    The current game-specific support email published with the Android app is casinosupport@scopely.com.

    Do I need to download a new Royal Lounge Casino app?

    No. Update the existing GSN Casino application through the appropriate app store. The name and appearance should update while the existing account remains in place.

    Why did my tokens disappear?

    Restart the game, confirm the internet connection and check whether the reward or purchase is still processing. Contact support with the player ID, time, token amount, game name and screenshots if the balance remains incorrect.

    How do I request a Royal Lounge Casino refund?

    Check who processed the purchase. Apple reviews Apple App Store refund requests, Google reviews eligible Google Play refund requests, and Scopely Player Services should be contacted for Elite Lounge or direct-purchase problems. Scopely’s terms generally describe virtual-item purchases as final and nonrefundable unless Scopely decides otherwise or the law provides additional rights.

    Can I win real money through Royal Lounge Casino?

    No. Royal Lounge Casino is a simulated casino game and does not provide real-money gambling or cash prizes.

    How do I delete my GSN Casino or Royal Lounge Casino account?

    Submit an in-game support ticket requesting closure or email Scopely support. Closing the account may permanently remove progress, virtual items and access to associated information.

    Is Royal Lounge Casino still owned by Game Show Network?

    No. Scopely acquired GSN Games from Sony Pictures Entertainment. GSN Games operates the game as a Scopely subsidiary.

    Is Royal Lounge Casino the same as the Game Show Network television channel?

    No. The mobile casino-style game is operated within Scopely’s gaming business. Questions about Game Show Network television programming, cable availability or television sweepstakes should be directed to Game Show Network rather than Royal Lounge Casino Player Services.

    Related Customer Service Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find company-support information and share customer-service experiences since 2004.

    This page distinguishes Royal Lounge Casino Player Services from Apple, Google Play, payment providers, the Game Show Network television channel, Sony Pictures, unofficial recovery services and fraudulent support telephone numbers.

    CustomerServiceNumbers.com is independent and is not owned by or affiliated with Royal Lounge Casino, GSN Casino, GSN Games, Scopely, Apple, Google, Sony Pictures or Game Show Network.

    Share Your GSN Casino or Royal Lounge Casino Experience

    Have you contacted Player Services about a missing purchase, token balance, account problem, game crash, refund, unauthorized charge or lost progress? Share your firsthand experience below to help other players understand what happened and whether the issue was resolved.

    Describe the support route used, general issue, response time and outcome. Do not publish private account, payment or device information.

    Page Update Note

    This page was updated in July 2026 to explain that GSN Casino is now Royal Lounge Casino; preserve the established GSN Casino URL; replace outdated GSN support routes with the current Scopely Help Center and game-support email; confirm that existing accounts, progress and token balances carry over; add missing-token, purchase, refund, unauthorized-charge, account-recovery, account-deletion and privacy guidance; explain Apple, Google Play and Elite Lounge billing; clarify that the game does not provide real-money gambling or cash prizes; replace the outdated Santa Monica address with Scopely’s current Culver City legal address; update ownership information; and accurately report the current zero-review CSN status.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Royal Lounge Casino, GSN Casino, GSN Games, Scopely, Apple, Google Play, Amazon, ClassicCasino.com, Sony Pictures or Game Show Network.

    CSN cannot access player accounts, recover progress, restore tokens, issue virtual rewards, process refunds, reverse app-store purchases, close accounts or complete privacy requests.

    Game names, support links, email addresses, purchasing systems, refund policies, app-store procedures, legal terms and corporate information can change. Verify important information through the Royal Lounge Casino application, Scopely Help Center, current app-store listing, purchase receipt and applicable payment provider.

  • Jagex Customer Support: No Phone Number, RuneScape Account Recovery, Billing and Ban Appeals

    Jagex customer support can help with RuneScape and Old School RuneScape account access, membership cancellation, refunds, unknown charges, offence appeals, missing purchases, lost items, Jagex Launcher problems and technical errors. Jagex does not provide telephone customer service for players. Use the official online Support Centre, contact form or available chat instead.

    Be cautious with websites advertising a Jagex or RuneScape customer-service phone number. Jagex’s legal pages may display a UK company telephone number, but Jagex expressly states that the number does not provide technical or player support.

    How to Contact Jagex Customer Support

    Jagex Live Chat and Support Response Times

    Jagex’s current Support Centre provides both live-agent chat and automated AI assistance.

    • Live-agent chat: Currently displayed as generally available from approximately 6 a.m. to 3 p.m. Pacific Time
    • AI chat: Available 24 hours a day
    • Support forms: Current average response estimate is approximately 48 hours

    Actual availability can depend on the support topic, current demand and whether the player is signed in. Some account, billing and appeal forms may display only after the customer follows the relevant Help Centre article.

    Does Jagex Have a Customer-Service Phone Number?

    No. Jagex does not offer a player-support telephone number for RuneScape accounts, payments, membership, bans, lost items or technical problems.

    Jagex’s legal imprint displays a UK telephone number for company-identification purposes, but the imprint specifically states that no technical or player support is provided through that number. Calling it will not recover an account, cancel a membership or appeal a ban.

    Use only Jagex’s official Support Centre. Telephone numbers displayed in search results, online directories, social-media comments, Discord messages or video descriptions may belong to scammers.

    Best Jagex Support Route by Issue

    • Forgotten Jagex Account password: Use Jagex Account password recovery.
    • Forgotten legacy RuneScape Account password: Use RuneScape Account Recovery.
    • Lost access to a legacy account email: Submit a full recovery appeal.
    • Lost access to a Jagex Account email: Try to recover the email account through the email provider and use authenticator backup codes when available.
    • Account may have been hacked: Secure the email and device, recover the account, end active sessions and remove unknown linked accounts.
    • Character was imported by a hijacker: Use the account-access support route immediately.
    • Membership cancellation: Manage the subscription through the platform where it was purchased.
    • Refund request: Use Jagex payment support and provide the transaction information.
    • Unknown charge: Review every account and recurring subscription, then contact payment support.
    • Apple or Google purchase: Review the applicable app-store purchase and refund process.
    • Steam subscription: Manage the subscription through Steam.
    • Missing membership, RuneCoins, Keys or purchase: Use the purchases and payment section.
    • Unpaid balance: Follow Jagex’s unpaid-balance support instructions.
    • Ban, mute or other offence: Submit an offence appeal.
    • Lost RuneScape items: Review the eligibility rules and submit a qualifying claim promptly.
    • Lost Old School RuneScape items: Review the limited OSRS restoration policy.
    • Launcher or RuneLite issue: Use Jagex Launcher or client troubleshooting.
    • Server interruption: Review current RuneScape or Old School news and maintenance notices.
    • Personal-data request: Use Jagex’s personal-data support form.
    • Permanent account disabling: Submit a personal-data deletion request.

    Information to Have Before Contacting Jagex

    For Account Access

    • Jagex Account login email or legacy RuneScape login
    • Character name
    • Approximate account-creation date
    • Previous display names
    • Country where the account was created
    • Internet provider used when the account was created
    • Previous passwords when requested securely
    • Membership-payment information
    • Transaction or subscription details
    • Whether the character was imported to a Jagex Account
    • Whether Google, Apple or Steam is linked
    • Last successful login date
    • Exact error message

    For Billing or Membership

    • Character that received the purchase
    • Jagex Account email
    • Transaction date
    • Amount and currency
    • Payment method
    • Transaction or receipt number
    • Subscription type
    • Renewal date
    • Cancellation date
    • Whether the purchase was made through Jagex, Apple, Google or Steam
    • Whether the purchased content was used

    For Technical Problems

    • RuneScape, Old School RuneScape or Dragonwilds
    • Jagex Launcher, official client, RuneLite or mobile app
    • Operating system
    • Device model
    • Error code
    • Date and time of the problem
    • Whether a VPN or proxy is active
    • Whether another game world works
    • Recent software or driver changes
    • Screenshot with personal information removed

    Do not post passwords, login emails, authenticator codes, backup codes, recovery answers, payment details or transaction information in a public review.

    What Is Jagex?

    Jagex Limited is a British video game developer and publisher based in Cambridge, England. It is best known for the RuneScape franchise.

    Current Jagex games and services include:

    • RuneScape
    • Old School RuneScape
    • RuneScape: Dragonwilds
    • Jagex Accounts
    • Jagex Launcher
    • RuneScape membership
    • Bonds
    • RuneCoins
    • Treasure Hunter Keys
    • Marketplace and Solomon’s Store content

    Support routes can differ by game, account type, purchase platform and payment method.

    Jagex Account vs. RuneScape Account

    A Jagex Account is the newer login system. It can contain up to 20 RuneScape characters under one account and provides stronger account-security features.

    Jagex Account Features

    • One login for multiple characters
    • Longer and stronger passwords
    • Mandatory two-factor authentication
    • Email login notifications
    • Authenticator-app support
    • Backup codes
    • Active-session management
    • Access through the Jagex Launcher and supported mobile apps

    Legacy RuneScape Account

    A legacy RuneScape Account uses the older login system. Accounts created before November 2010 may use a login username, while newer legacy accounts normally use a login email.

    The recovery process for a legacy RuneScape Account is different from the recovery process for a Jagex Account.

    Can I Remove a Character From a Jagex Account?

    No. Once a RuneScape character has been imported into a Jagex Account, Jagex currently does not allow the player to:

    • Remove the character from the Jagex Account
    • Return to the old login username or email
    • Move the character to another Jagex Account
    • Merge two Jagex Accounts

    A character can be hidden from the Launcher, but hiding it does not remove or transfer it.

    Confirm that the correct character and Jagex Account are being used before completing an import.

    Forgotten Jagex Account Password

    1. Open the official Jagex Account login page.
    2. Select the password-reset option.
    3. Enter the Jagex Account login email.
    4. Check the email inbox and spam folder.
    5. Use the newest password-reset message.
    6. Create a unique password.
    7. Review active sessions after signing in.

    Secure the connected email account first if another person may have accessed it.

    Lost Access to a Jagex Account Email

    The login email is a critical part of Jagex Account security. Jagex currently states that it will not disclose the login email or manually change it when the player cannot access or remember it.

    Try:

    • Recovering the email account through the email provider
    • Checking all possible inboxes for Jagex verification messages
    • Trying previous email addresses
    • Checking for plus addressing, such as name+game@example.com
    • Checking alternate domains used by the same provider
    • Using an authenticator backup code
    • Reviewing saved passwords in a secure password manager

    Because the rules are strict, losing the email account and all backup codes can result in permanent loss of access.

    Legacy RuneScape Account Recovery Appeal

    A legacy RuneScape Account may qualify for a manual recovery appeal when:

    • The registered email was changed by a hijacker.
    • The player cannot access the registered email.
    • Password-reset messages are not arriving.
    • An authenticator cannot be removed.
    • The account has no active registered email.
    1. Open RuneScape Account Recovery.
    2. Enter the login username or login email, not the current display name.
    3. Select Recover.
    4. Use Contact Jagex Support if the password reset cannot be received.
    5. Provide as much original account information as possible.
    6. Enter a secure new email address.
    7. Monitor that email for the recovery decision.

    Jagex generally sends the outcome within approximately 24 hours. A denied appeal means the information did not sufficiently establish that the requester created the account.

    Jagex Account May Have Been Hacked

    1. Secure the email account.
    2. Change the email password.
    3. Enable two-factor authentication on the email.
    4. Scan the computer or mobile device for malware.
    5. Reset the Jagex Account password.
    6. End all active Jagex Account sessions.
    7. Remove unknown Google, Apple or Steam links.
    8. Review characters and account changes.
    9. Check membership and purchase history.
    10. Contact Jagex through the correct support route.

    Changing only the Jagex password may not remove a hijacker who has connected a third-party login or retained an active session.

    Jagex Two-Factor Authentication and Backup Codes

    Two-factor authentication is required for Jagex Accounts. Verification is normally completed through email or a supported authenticator app.

    After enabling an authenticator app:

    • Save the backup codes securely.
    • Do not store the only copy on the same phone.
    • Do not send backup codes through Discord or social media.
    • Do not share a code with anyone claiming to work for Jagex.
    • Regenerate codes if they may have been exposed.

    Jagex staff will never ask for the account password.

    How to End All Jagex Account Sessions

    1. Sign in to Jagex Account Management.
    2. Scroll to Active Sessions.
    3. Select End All Sessions.
    4. Change the password.
    5. Review linked accounts.

    This can remove access from a shared device or an unauthorized session.

    How to Cancel RuneScape Membership

    The cancellation route depends on where the membership was purchased.

    Membership Purchased Through Jagex

    1. Sign in to Jagex Account Management.
    2. Open Subscriptions.
    3. Select Manage beside the applicable character.
    4. Stop automatic renewal.
    5. Save the confirmation.

    Legacy RuneScape Account

    1. Open Account Settings.
    2. Select the RuneScape Account login option.
    3. Sign in with the login username or email.
    4. Open membership management.
    5. Cancel the recurring subscription.

    Steam, Apple or Google Purchase

    Manage the subscription through the same platform used to purchase it. Removing the game or Jagex Launcher does not cancel a recurring membership.

    Cancel more than 72 hours before renewal when possible. A cancellation submitted closer to expiration may not stop the next payment.

    What Happens After Canceling RuneScape Membership?

    Canceling normally stops future automatic renewal. Membership usually remains active until the end of the already-paid period.

    Cancellation does not:

    • Delete the Jagex Account
    • Delete the character
    • Automatically refund the current membership
    • Cancel a subscription purchased through a different platform
    • Reverse a completed charge

    Check every character and payment platform when more than one membership may be active.

    Jagex Refund Requests

    Jagex reviews certain refund requests for purchases made directly through Jagex within the previous six months.

    A request is more likely to qualify when:

    • The membership or item is unused.
    • The transaction was duplicated.
    • The wrong character received the purchase.
    • A confirmed cancellation did not stop a charge.
    • The purchase was unauthorized.
    • A payment error caused multiple transactions.

    Refunds are reviewed individually and are not guaranteed. Statutory consumer rights may still apply.

    Unknown Jagex Charge

    An unfamiliar Jagex transaction may involve:

    • A forgotten recurring RuneScape membership
    • Membership for another character
    • A family member’s account
    • RuneCoins
    • Treasure Hunter Keys
    • Bonds
    • Marketplace content
    • A Steam, Apple or Google purchase
    • A delayed or duplicate payment
    • An unauthorized transaction
    1. Review all Jagex Accounts and characters.
    2. Check subscription management.
    3. Search email for receipts.
    4. Check Apple, Google and Steam purchase histories.
    5. Contact Jagex payment support.
    6. Secure the account if fraud is suspected.
    7. Contact the payment provider promptly when the transaction remains unauthorized.

    Payment Failed but the Amount Is Pending

    A failed Jagex payment may still appear as a pending or preauthorized amount. Jagex says a bank or card issuer can take up to five working days to release the authorization.

    Before trying again:

    • Confirm whether the payment completed.
    • Check the Jagex message centre.
    • Review the bank’s transaction status.
    • Check available funds.
    • Confirm the billing information.
    • Wait before repeatedly submitting the purchase.

    Jagex Unpaid Balance

    An unpaid balance can result from a reversed, disputed or unsuccessful payment.

    If unauthorized access caused the transaction:

    1. Recover and secure the account.
    2. Change the email and Jagex passwords.
    3. End active sessions.
    4. Contact Jagex payment support.
    5. Provide the disputed transaction information.

    Players using Steam may need to open RuneScape or Old School RuneScape through Steam to clear an eligible Steam-related unpaid balance.

    Membership or Purchase Applied to the Wrong Character

    Jagex may consider transferring certain unused purchases when:

    • The purchase was made within the previous six months.
    • The content remains unused.
    • The complete transaction can be transferred.
    • The destination character is eligible.
    • The original account is not permanently banned.

    Jagex does not transfer purchases made through Apple or Google. Bonds use a separate support process.

    Missing Bonds, RuneCoins or In-Game Purchases

    Before contacting support:

    • Confirm the correct character was selected.
    • Check RuneScape and Old School RuneScape.
    • Open the Bonds pouch where applicable.
    • Review the payment receipt.
    • Allow time for processing.
    • Check whether Apple, Google or Steam processed the transaction.
    • Record the transaction number.

    Do not make several replacement purchases until the first transaction has been investigated.

    Apple and Google Mobile Purchase Problems

    Purchases made through a mobile app can involve both Jagex and the app-store provider.

    For a missing Google Play purchase, Jagex advises opening the in-game store and waiting for the purchase prompt. If the item remains missing after the platform’s stated processing period, contact the applicable payment provider.

    Use:

    • Apple for App Store billing and refund processing
    • Google for Google Play billing and refund processing
    • Jagex for character-level delivery and game-account questions

    How to Appeal a RuneScape Ban, Mute or Offence

    Jagex currently allows up to two appeals for an eligible offence.

    1. Open the official Appeal an Offence page.
    2. Sign in when requested.
    3. Select the offence.
    4. Explain why the decision may be incorrect.
    5. Submit the first appeal.
    6. Review the emailed decision and reasoning.
    7. Submit a second appeal if eligible and still disputed.

    The first two appeals are manually reviewed. If both are denied, Jagex treats the case as closed.

    Opening another account or repeatedly submitting unrelated tickets does not create additional appeal rights.

    Account Was Banned After Being Hacked

    Use the offence appeal process and explain that the account may have been under unauthorized control.

    Include:

    • Approximate date access was lost
    • Account-recovery date
    • Security emails
    • Unknown linked accounts
    • Unfamiliar activity
    • Steps taken to secure the account

    Jagex will decide whether the offence should remain. Recovering the account does not automatically remove a ban.

    Lost RuneScape Items

    Jagex may consider restoring RuneScape items in limited circumstances involving:

    • Widespread service disruptions
    • Confirmed Jagex-recognized bugs
    • Certain verified staff errors

    Eligible RuneScape claims should generally be submitted within 48 hours so Jagex can investigate the event.

    Jagex generally does not restore items lost because of:

    • Account hijacking
    • Player scams
    • Unverified claims
    • Ordinary gameplay decisions
    • Fraudulent submissions

    Old School RuneScape Lost Items

    Old School RuneScape does not offer a general lost-item restoration service.

    Limited restoration may occur when Jagex confirms:

    • A news-post-verified exploit
    • Human error by Jagex staff
    • A qualifying Group Ironman storage malfunction

    Jagex often identifies widespread eligible incidents automatically and may publish a make-good announcement.

    Jagex Launcher Will Not Open

    1. Restart the computer.
    2. Update the operating system.
    3. Update graphics drivers.
    4. Run the Launcher as instructed for the operating system.
    5. Temporarily disable a VPN or proxy.
    6. Check firewall and antivirus settings.
    7. Confirm the correct Jagex Account is being used.
    8. Reinstall the official Launcher when appropriate.
    9. Check current maintenance notices.
    10. Contact Jagex with the exact error.

    Download the Launcher only from Jagex or RuneScape’s official website.

    Can I Use RuneLite With a Jagex Account?

    Yes. RuneLite can be accessed through the Jagex Launcher.

    Jagex Accounts generally require supported clients launched through the Jagex Launcher or supported mobile apps. Unapproved third-party clients can create security or account-rule risks.

    RuneScape Connection, Lag or Login Problems

    Common causes include:

    • Server maintenance
    • Local internet interruption
    • VPN or proxy use
    • Wireless instability
    • DNS problems
    • Firewall or antivirus interference
    • Outdated drivers
    • Overloaded game world
    • Account restriction

    Jagex advises players experiencing connection problems to disable VPNs, proxies and hosting services as a troubleshooting step.

    Check for RuneScape Maintenance or Server Problems

    Before changing passwords or reinstalling the game:

    • Check RuneScape news.
    • Check Old School RuneScape news and status information.
    • Review the Jagex maintenance archive.
    • Try another game world.
    • Check whether other players are affected.

    If a widespread interruption is in progress, waiting for Jagex to restore service may be the correct action.

    How to Delete or Permanently Disable a Jagex Account

    Jagex handles permanent account disabling through its personal-data deletion process.

    If the request covers a Jagex Account:

    • The Jagex Account will be permanently disabled.
    • All linked characters will be affected.
    • Access to purchases and game progress can be lost.
    • The action should be treated as permanent.

    Jagex aims to complete most data-deletion requests within 30 days, although complex requests may take up to 90 days.

    Jagex Privacy and Data Requests

    Jagex provides forms to:

    • Request a copy of personal data
    • Correct personal data
    • Delete personal data
    • Restrict certain processing
    • Withdraw marketing consent
    • Submit a data-protection complaint

    General data-protection inquiries can be directed to dpo@jagex.com. This address is not the ordinary route for membership, technical or account-recovery support.

    Jagex Account and Support Scams

    RuneScape accounts and in-game wealth are frequent targets for phishing and fake-support scams.

    Warning signs include:

    • A website advertising a Jagex support phone number
    • A Discord user claiming to be Jagex staff
    • A request for the account password
    • A request for an authenticator or backup code
    • A request to screen-share account settings
    • A fake ban-appeal link
    • A fake RuneScape forum or giveaway
    • A request to transfer items for verification
    • A promise to recover items or remove a ban for payment
    • A request for gift cards, cryptocurrency or bank transfer
    • A fake Jagex Launcher download
    • A request to install remote-access software

    Real Jagex staff will never ask for the account password.

    What to Do After a RuneScape Phishing or Hijacking Incident

    1. Stop communicating with the suspicious person.
    2. Secure the email account.
    3. Change the Jagex password.
    4. Enable email two-factor authentication.
    5. End all active Jagex sessions.
    6. Remove unknown linked accounts.
    7. Scan the device for malware.
    8. Review payment and subscription activity.
    9. Recover the legacy account or Jagex Account through the official route.
    10. Contact the bank or payment provider if money was taken.

    How to Escalate a Jagex Complaint

    1. Use the correct Support Centre category.
    2. Submit one clear support request.
    3. Save the ticket number and confirmation.
    4. Provide the account, payment, offence or technical information requested.
    5. Reply within the same case when possible.
    6. Ask for a written explanation of the decision.
    7. Use the second offence appeal when eligible.
    8. Keep receipts, screenshots and prior responses.
    9. Submit a written complaint only after ordinary support has been attempted.

    Jagex’s terms state that an unresolved written complaint can be sent to its registered office and marked for the attention of the Customer Support Complaints Team.

    The written complaint should include:

    • Full name
    • Character or username
    • Email address
    • Complete description of the complaint
    • Previous Jagex response
    • Why the player disagrees
    • Requested resolution

    A review posted on CustomerServiceNumbers.com does not contact Jagex or open a support ticket.

    Jagex Customer Support Reviews and Complaints

    CustomerServiceNumbers.com currently has no published Jagex customer-service reviews and no established rating trend.

    The previous version of this page included generalized statements about players praising RuneScape’s longevity and complaining about account recovery, billing and support response. Those statements were not supported by reviews published on this page.

    New reviews can help readers understand current experiences involving:

    • Jagex Account recovery
    • Legacy RuneScape Account recovery
    • Membership cancellation
    • Refund requests
    • Unknown charges
    • Purchase transfers
    • Offence appeals
    • Lost-item claims
    • Jagex Launcher problems
    • Support response times

    Reviews should identify the game, account type, support route used, approximate response time and whether the issue was resolved.

    Frequently Asked Questions About Jagex Support

    What is the Jagex customer-service phone number?

    Jagex does not provide a telephone number for player, account, billing or technical support. Use the official online Support Centre.

    Can I call the telephone number on Jagex’s legal imprint?

    The legal imprint states that its listed telephone number does not provide technical or player support.

    Does Jagex offer live chat?

    Yes. Jagex’s current support pages provide AI chat around the clock and display live-agent availability during stated hours, currently generally around 6 a.m.–3 p.m. Pacific Time.

    How long does Jagex support take to respond?

    The current support form displays an average response estimate of approximately 48 hours. Legacy account-recovery appeal outcomes are generally sent within about 24 hours.

    How do I recover a Jagex Account?

    Use Jagex Account password recovery, access the connected email and use authenticator backup codes when available.

    Can Jagex change my Jagex Account login email if I lost access?

    Jagex states that it cannot disclose or manually modify an inaccessible or forgotten Jagex Account login email for security reasons.

    How do I recover an old RuneScape Account?

    Use RuneScape Account Recovery. If the password-reset email cannot be received, select Contact Jagex Support and complete the full recovery appeal.

    Can I remove a character from a Jagex Account?

    No. Imported characters cannot currently be removed, transferred to another Jagex Account or returned to the former login.

    How do I cancel RuneScape membership?

    Manage the subscription through Jagex Account Management or the platform where it was purchased, such as Steam, Apple or Google.

    Can Jagex refund membership?

    Jagex reviews certain direct purchases from the previous six months, particularly unused purchases, but refunds are not guaranteed.

    Why did Jagex charge me after I canceled?

    A cancellation completed less than 72 hours before renewal may not stop the charge. Submit a refund request with the cancellation confirmation.

    How do I appeal a RuneScape ban?

    Use the official offence appeal page. Eligible offences currently receive up to two manual appeals.

    Will Jagex restore hacked or scammed items?

    Generally no. Lost-item restoration is limited and usually does not cover items lost through scams or account hijacking.

    Can RuneScape membership be used in Old School RuneScape?

    Membership purchased for a character applies to both RuneScape and Old School RuneScape for that same character.

    Where is Jagex headquartered?

    Jagex Limited is based at 220 Science Park, Cambridge, CB4 0WA, United Kingdom.

    Related Gaming and Account Customer Service Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official support routes, account-recovery information, subscription guidance, billing help, appeal procedures and scam warnings.

    We are not owned by Jagex, RuneScape, Old School RuneScape, CVC Capital Partners, Haveli Investments, Steam, Apple, Google or another gaming or payment company.

    Share Your Jagex Customer Support Experience

    Have you contacted Jagex about a RuneScape account, Jagex Account, membership cancellation, refund, unknown charge, hacked character, ban appeal, lost item or Launcher problem? Leave a factual review below and explain the game, account type, support route, response time and whether the problem was resolved.

    Comments are moderated. Do not include a login email, account username, password, authenticator code, backup code, transaction number, payment information, recovery answers, support attachment, private correspondence or personal information about a Jagex employee.

    Page Update Note

    This Jagex customer-support page was reviewed and updated on July 16, 2026. The update confirmed that Jagex does not offer player support by telephone, added current live chat and support-form information, separated Jagex Accounts from legacy RuneScape Accounts, added membership, refund, appeal, lost-item and Launcher guidance and removed unsupported review claims.

    Last Updated: July 16, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Jagex Limited, RuneScape, Old School RuneScape, RuneScape: Dragonwilds, CVC Capital Partners, Haveli Investments, Steam, Apple, Google or another gaming or payment company. Jagex does not provide support through this website.

    Support routes, chat hours, response estimates, membership terms, refund rules, account-recovery procedures, offence appeals, game policies and technical requirements can change. Review the current Jagex and RuneScape support pages and the terms applicable to the account and purchase.

    This page cannot recover an account, cancel membership, issue a refund, restore items, remove a ban, transfer a character, retrieve a login email or access a Jagex support case. It is not legal, financial, cybersecurity, gaming-account or payment-dispute advice.

  • KIXEYE Customer Support, Account Recovery and Billing Help

    KIXEYE players may need help with a locked account, forgotten password, missing virtual currency, unfamiliar Stillfront charge, failed purchase, ban appeal, game-loading problem, player report, or personal-data request. KIXEYE primarily provides support through its online Help Center and game-specific ticket system rather than through a publicly listed customer-service telephone number.

    KIXEYE remains an active developer and publisher of online strategy games. CustomerServiceNumbers.com is independent and cannot access KIXEYE accounts, purchases, virtual items, game progress, support tickets, private messages, enforcement records, or payment information.

    How to Contact KIXEYE Customer Support

    Phone-number warning: KIXEYE does not currently publish a stable general customer-service telephone number for account recovery, billing, refunds, bans, technical problems, or virtual purchases. Do not rely on a number found only in a search advertisement, social-media reply, forum post, video description, pop-up, or unofficial customer-service directory.

    Email clarification: Ordinary game and billing questions should generally use the Help Center ticket system. KIXEYE’s terms specifically identify support@kixeye.com for suspected account compromise or another account-security breach. Privacy emails should not be used as substitutes for ordinary game support.

    KIXEYE Customer Support Hours

    KIXEYE does not publish dependable general live-agent hours. The Help Center and support articles can be accessed online at any time, but ticket response times depend on the issue, game, support volume, investigation required, and staff availability.

    Is KIXEYE Still Active?

    Yes. KIXEYE continues to operate online games, accounts, player communities, in-game purchases, events, and technical support.

    Current KIXEYE public properties identify or support games including:

    • Battle Pirates
    • War Commander
    • War Commander: Rogue Assault
    • Rise of Firstborn
    • VEGA Conflict
    • Imperia Online through the KIXEYE games site

    Game availability may vary by platform, device, operating system, country, and account type. Not every title is available through every app store or gaming platform.

    Who Owns KIXEYE?

    KIXEYE is owned by Stillfront Group, a global gaming company headquartered in Stockholm, Sweden.

    Stillfront acquired KIXEYE in 2019. KIXEYE continues to operate as a game studio within Stillfront’s North American business organization.

    KIXEYE.com purchases may use Stillfront or another Stillfront company for payment processing. This can affect the name shown on the player’s bank or credit-card statement.

    Where Is KIXEYE Headquartered?

    KIXEYE’s current corporate website identifies its headquarters as:

    Victoria, British Columbia
    Canada

    KIXEYE does not currently publish a complete Victoria street address on its corporate or customer-support pages.

    KIXEYE’s terms list a Portland, Oregon mailing address specifically for formal copyright and Digital Millennium Copyright Act notices:

    KIXEYE
    1020 SE 7th Avenue
    #14099
    Portland, OR 97293

    Address warning: The Portland address is a copyright-notice address. It is not identified as KIXEYE’s headquarters, customer-support office, billing department, game studio, public walk-in location, or destination for computers, payment documents, or ordinary complaints.

    How to Create a KIXEYE Support Ticket

    1. Open the official KIXEYE Help Center.
    2. Select the game or issue category involved.
    3. Review alerts for known game problems.
    4. Read the suggested support articles.
    5. Select the speech-bubble contact option when additional help is still needed.
    6. Choose the category that most closely matches the problem.
    7. Answer the requested questions accurately.
    8. Attach relevant screenshots after removing unrelated private information.
    9. Save the ticket or conversation information.

    Opening several duplicate tickets may delay review. Continue the conversation through the existing support case unless KIXEYE directs you to use a separate form.

    Information to Gather Before Contacting KIXEYE

    Have the following information available when relevant:

    • Game title
    • KIXEYE username
    • Player ID
    • Account email
    • Platform used to play
    • Device and operating system
    • Browser and version
    • Approximate date the problem began
    • Exact error message
    • Purchase date and amount
    • Order or transaction identifier
    • Payment platform
    • Missing item or virtual-currency amount
    • Previous ticket number
    • Screenshots or video showing the problem
    • The resolution being requested

    Do not submit a complete payment-card number, account password, email password, security code, government identification document, or another player’s private information.

    KIXEYE Account Recovery

    Use KIXEYE’s dedicated Account Recovery process when you cannot sign in and ordinary password reset is not sufficient.

    Account recovery may be needed when:

    • You forgot the account email or username.
    • You no longer control the email address.
    • The account email was changed without permission.
    • The account may have been stolen.
    • A Facebook or another third-party login is no longer working.
    • You moved to a different device or platform.
    • The game appears to have created a new account instead of loading the existing one.

    KIXEYE may request information that helps verify account ownership. Provide that information only through the official recovery form or private support channel.

    How to Reset a KIXEYE Password

    Change the Password While Signed In

    1. Sign in to KIXEYE.com.
    2. Open the account settings.
    3. Select the password-change option.
    4. Enter the current password.
    5. Create a unique new password.

    Use the Forgot Password Process

    1. Sign out of KIXEYE and connected Facebook accounts.
    2. Open the official KIXEYE login page.
    3. Select Forgot Password.
    4. Enter the email currently associated with the account.
    5. Check email and spam folders for the reset message.
    6. Open the link promptly because it remains active for only two hours.
    7. Create a new password through the secure KIXEYE page.

    Use a password that is not shared with email, Facebook, Apple, Google, Steam, or another gaming account.

    Hacked or Compromised KIXEYE Account

    If a KIXEYE account may have been compromised:

    1. Secure the connected email account first.
    2. Change the email password from a trusted device.
    3. Review email forwarding and recovery settings.
    4. Reset the KIXEYE password.
    5. Review recent KIXEYE purchases.
    6. Check linked Facebook, Apple, Google, or Steam accounts.
    7. Remove unfamiliar saved payment methods where possible.
    8. Contact KIXEYE through the recovery process.
    9. Email support@kixeye.com about the suspected security breach.
    10. Contact the payment provider if an unauthorized charge occurred.

    Do not pay another player or an unofficial “recovery service” to return an account. Do not give anyone your password, reset link, payment information, or email verification code.

    KIXEYE Billing and Purchase Support

    KIXEYE games may offer virtual currency, virtual items, upgrades, event content, subscriptions, or other paid features.

    A billing ticket should identify:

    • The game
    • Player ID
    • Purchase date
    • Amount charged
    • Payment platform
    • Order or transaction number
    • Item or currency expected
    • Whether the payment is pending or completed

    Do not post purchase receipts publicly because they may display account, payment, or transaction information.

    GGS, GoodGameStudios or Stillfront Charge

    A purchase made through KIXEYE.com may appear on a bank or credit-card statement as:

    • GGS
    • GoodGameStudios
    • Stillfront

    Goodgame Studios is part of Stillfront Group and processes certain KIXEYE.com payments.

    Before reporting the charge as fraud:

    1. Check the KIXEYE purchase history.
    2. Compare the date and amount.
    3. Ask whether another household member used the account.
    4. Check connected Facebook, Apple, Google Play, or Steam purchases.
    5. Contact KIXEYE support when the descriptor remains unclear.
    6. Contact the payment provider if the transaction is unauthorized.

    For additional guidance, see how to investigate an unrecognized card or bank charge.

    Missing KIXEYE Virtual Currency or Items

    If a payment completed but the purchase did not appear:

    1. Restart the game.
    2. Confirm that the correct account and game server are open.
    3. Check whether the payment is still pending.
    4. Check the in-game inventory and messages.
    5. Do not repeat the purchase immediately.
    6. Save the platform receipt.
    7. Submit a billing ticket with the transaction information.

    KIXEYE may need to verify the purchase with Goodgame Studios, Stillfront, Apple, Google, Facebook, Steam, or another payment processor.

    KIXEYE Refund Policy

    KIXEYE’s terms state that virtual-item purchases are generally final and are not refundable, transferable, or exchangeable, except where applicable law requires otherwise.

    Virtual items generally:

    • Cannot be exchanged for cash
    • Do not have the same legal status as ordinary money
    • Cannot ordinarily be transferred to another player
    • May be lost when an account is suspended, terminated, or deleted

    A player may still submit a support request involving:

    • A duplicate payment
    • A charged purchase that was not delivered
    • An unauthorized transaction
    • An incorrect purchase amount
    • A payment-processing error
    • A refund right required by applicable law

    Submitting a request does not guarantee approval.

    Apple, Google Play, Facebook and Steam Purchases

    When another platform processed the payment, that platform’s refund and billing rules may apply.

    Check the receipt to identify whether the payment was processed by:

    • KIXEYE.com
    • Goodgame Studios
    • Stillfront
    • Apple App Store
    • Google Play
    • Facebook
    • Steam

    The company that processed the payment may control the refund decision.

    Changing or Removing a KIXEYE Payment Method

    KIXEYE states that payment information is not saved on KIXEYE.com or Facebook unless the player chooses to save it for faster future transactions.

    To remove or change a saved method:

    • Review the payment settings available during checkout.
    • Check the account settings of the platform that processed the purchase.
    • Remove the method through Apple, Google, Facebook, Steam, or another platform when it controls the billing profile.
    • Contact the payment provider when an expired or closed card remains attached to a wallet.

    KIXEYE Ban and Mute Appeals

    KIXEYE provides separate official appeal forms for:

    • Battle Pirates
    • VEGA Conflict
    • War Commander

    Appeals must use the official game-specific form. KIXEYE says appeals submitted through Discord, ordinary support tickets, or unrelated channels will be redirected or denied.

    How to Submit an Appeal

    1. Open KIXEYE’s Ban and Mute Appeal Process page.
    2. Select the form for the affected game.
    3. Answer every required question.
    4. Review the KIXEYE Community Rules.
    5. Include permitted evidence when relevant.
    6. Save the automated confirmation.
    7. Wait for the final appeal decision.

    KIXEYE says appeals are reviewed weekly based on staff availability. Do not open repeated support tickets asking for an update.

    If an appeal is denied, additional duplicate appeals may be ignored.

    Shared, Purchased or Transferred KIXEYE Accounts

    KIXEYE’s terms state that players do not own their accounts as transferable property. Buying, selling, sharing, or transferring an account creates significant recovery and enforcement risks.

    KIXEYE states that penalties remain attached to an account even if:

    • The account was purchased from another player.
    • Multiple people shared the login.
    • A friend or family member caused the violation.
    • The account changed hands after an enforcement action.

    Do not purchase a KIXEYE account, virtual currency, or game items through an unofficial marketplace.

    Reporting a KIXEYE Player

    Some KIXEYE games allow a player to report a disruptive chat message directly by selecting the message and choosing Report.

    For other behavior or inappropriate player names, use KIXEYE’s official Player Report form.

    Include:

    • Game title
    • Reported player name
    • Date and approximate time
    • Description of the behavior
    • Relevant screenshots

    KIXEYE says reports are manually reviewed and may take up to 72 hours. A report does not automatically result in a penalty.

    Do not make false reports or publish another player’s private information. Abuse of the reporting feature can lead to action against the reporting account.

    KIXEYE Game Loading and Connection Problems

    Before opening a technical-support ticket:

    • Check the Help Center for a current alert or known issue.
    • Restart the game and device.
    • Confirm that the internet connection is stable.
    • Update the browser, mobile app, operating system, or Steam client.
    • Confirm that the correct KIXEYE account is signed in.
    • Temporarily test without a VPN or conflicting browser extension.
    • Check available device storage and memory.
    • Record the exact error message.

    Do not download unofficial game launchers, browser extensions, cheats, automation programs, or “repair tools.” These may expose account credentials or violate KIXEYE’s terms.

    Lost Progress After Changing Devices or Platforms

    A new device or platform may load a new game profile instead of the existing account.

    Before continuing play:

    1. Confirm which KIXEYE, Facebook, Apple, Google, or Steam account is signed in.
    2. Record the new and old Player IDs when available.
    3. Do not make purchases on the unintended account.
    4. Use the Account Recovery process.
    5. Provide the original in-game name and account details.

    Game progress and purchases may not automatically transfer between unrelated accounts or platforms.

    How to Delete KIXEYE Personal Data

    Email privacy@kixeye.com to request deactivation or deletion of personal data.

    Include:

    • Your Player ID
    • The exact spelling of your in-game name
    • The game involved
    • A clear description of the privacy request

    KIXEYE may require identity verification before processing the request.

    Account or data deletion may permanently remove or make unavailable:

    • Game progress
    • Virtual currency
    • Virtual items
    • Purchase history
    • Alliance membership
    • Player messages
    • Support history
    • Access to the account

    Do not request deletion merely to stop one marketing email, remove one payment method, or resolve an ordinary login problem.

    Minimum Age and Parental Permission

    KIXEYE’s terms require users to be at least 13 years old. A player under 18, or under the applicable age of majority, must have permission from a parent or legal guardian.

    Parents and guardians should:

    • Review in-game purchase settings.
    • Protect payment methods with passwords or device approval.
    • Review chat and community features.
    • Discuss virtual currency and recurring game spending.
    • Secure the email and platform account connected to the game.

    A parent disputing a child’s purchase should identify whether KIXEYE, Apple, Google Play, Facebook, Steam, or another platform processed the payment.

    Fake KIXEYE Support and Virtual-Currency Scams

    Be cautious with anyone claiming to offer KIXEYE support outside the official Help Center.

    Warning signs include:

    • A request for your password or email verification code
    • A promise of free or discounted virtual currency
    • A demand to install remote-access software
    • A request for gift cards, cryptocurrency, or off-platform payment
    • A promise to remove a ban for a fee
    • An offer to sell or recover an account
    • A login page using an unfamiliar domain
    • A telephone number found only in a sponsored advertisement

    Open KIXEYE.com or the official Help Center directly rather than following an unexpected support link.

    How to Escalate a KIXEYE Customer Support Complaint

    1. Identify whether the issue involves an account, game, purchase, platform, ban, player report, or privacy request.
    2. Review the relevant KIXEYE support article and current service alerts.
    3. Submit the issue through the closest Help Center category.
    4. Provide the Player ID, game, platform, dates, and relevant evidence.
    5. Save the support-ticket information.
    6. Continue through the existing ticket rather than opening duplicates.
    7. Use the dedicated Account Recovery form when login is impossible.
    8. Use the official appeal form for a ban or mute.
    9. Contact the payment platform when it processed the transaction.
    10. Email privacy@kixeye.com only for privacy or data requests.
    11. Contact the card issuer for a genuinely unauthorized transaction when appropriate.

    Opening a complaint does not guarantee a refund, restoration of an account, replacement of virtual items, reversal of a ban, transfer of game progress, reimbursement for unavailable game time, or compensation for lost alliance activity.

    KIXEYE Customer Service Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently has zero published KIXEYE reviews. The displayed 0 out of 5 rating means that no ratings have been submitted; it is not a zero-star customer verdict.

    Because there are no live reviews, there is not enough CustomerServiceNumbers.com feedback to identify supported patterns involving KIXEYE gameplay, updates, player communities, bugs, billing, virtual purchases, bans, account recovery, or customer-support response times.

    Related Gaming and Platform Customer Service Resources

    KIXEYE Customer Support Frequently Asked Questions

    Does KIXEYE have a customer-service phone number?

    KIXEYE does not currently publish a stable general telephone number for account, billing, refund, ban, or game support. Use the official online Help Center.

    How do I contact a KIXEYE support agent?

    Open the Help Center, select the closest issue category, complete the suggested troubleshooting, and use the speech-bubble option to create a ticket.

    What is the KIXEYE support email?

    KIXEYE’s terms identify support@kixeye.com for suspected account compromise or another security breach. Ordinary game questions should use the Help Center.

    How do I recover a KIXEYE account?

    Use the official Account Recovery form when you cannot sign in. Provide accurate account and game information so KIXEYE can verify ownership.

    How do I reset my KIXEYE password?

    Select Forgot Password on the official login page and use the email currently associated with the account. The reset link remains active for two hours.

    Why does my statement say GGS or Stillfront?

    Goodgame Studios processes certain KIXEYE.com payments within Stillfront Group. Valid KIXEYE purchases may appear as GGS, GoodGameStudios, or Stillfront.

    Are KIXEYE purchases refundable?

    KIXEYE’s terms generally describe virtual-item purchases as final and nonrefundable except where applicable law requires otherwise. Billing errors and unauthorized transactions may still be reported.

    Can KIXEYE virtual currency be converted to cash?

    No. Virtual currency and virtual items generally cannot be redeemed for cash, transferred, or exchanged for monetary value.

    Who handles an Apple or Google Play refund?

    The app store that processed the purchase may control the refund. Check the receipt and use the appropriate platform’s billing process.

    How do I appeal a KIXEYE ban?

    Use the game-specific official appeal form. Do not submit the appeal through Discord or an ordinary support ticket.

    How do I report another KIXEYE player?

    Use the in-game reporting option when available or submit KIXEYE’s Player Report form with screenshots and relevant details.

    How do I delete my KIXEYE data?

    Email privacy@kixeye.com with the Player ID and exact in-game name. Identity verification may be required.

    Can I transfer or sell my KIXEYE account?

    KIXEYE does not treat an account as transferable player property. Purchased or shared accounts create recovery and enforcement risks.

    Who owns KIXEYE?

    KIXEYE is owned by Stillfront Group, a global gaming company headquartered in Stockholm, Sweden.

    Where is KIXEYE headquartered?

    KIXEYE identifies Victoria, British Columbia, Canada, as its headquarters. A complete current street address is not published on its corporate or support pages.

    Is the Portland address KIXEYE headquarters?

    No. KIXEYE’s terms identify the Portland address specifically for copyright and DMCA notices.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We are an independent consumer resource and are not owned or operated by KIXEYE, Stillfront Group, Goodgame Studios, Apple, Google, Facebook, Steam, an app store, payment processor, or another game publisher.

    Our goal is to help players distinguish KIXEYE support, account recovery, game-specific appeals, payment processors, app stores, privacy requests, corporate ownership, and fake gaming-support services.

    Share Your KIXEYE Customer Support Experience

    Have you contacted KIXEYE about account recovery, a missing purchase, GGS or Stillfront charge, ban appeal, game error, lost progress, player report, data request, or unanswered support ticket? Share the general issue, game involved, support route used, whether you received a ticket number, and whether the matter was resolved.

    Privacy and moderation warning: Do not include your KIXEYE password, account email, Player ID, complete username history, payment-card information, purchase receipt, support-ticket number, IP address, device identifier, account-recovery answers, private alliance messages, ban-appeal evidence, or screenshots containing private account information. Do not upload executable files, suspected malware, or another player’s private information. Public reviews may be moderated for privacy, malware, spam, impersonation, harassment, threats, profanity, copyrighted game content, and unsupported allegations.

    Page Update Note

    This KIXEYE customer-support page was reviewed and updated on July 28, 2026. The update confirms that KIXEYE remains active and owned by Stillfront Group; verifies its online Help Center, ticket, account-recovery, account-security, privacy, appeal, and player-reporting routes; confirms that no general customer-service telephone number or live-agent schedule is published; explains GGS, GoodGameStudios, and Stillfront billing descriptors; adds refund, virtual-item, account recovery, security, ban, data deletion, technical, scam, and escalation guidance; clarifies the Victoria headquarters and Portland DMCA address; and removes unsupported review claims.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with KIXEYE, Stillfront Group, Goodgame Studios, Apple, Google, Facebook, Steam, an app store, payment processor, internet provider, gaming platform, or another game publisher.

    KIXEYE does not provide customer support through this website. Games, platforms, support procedures, ticket options, virtual items, prices, billing descriptors, refund eligibility, account rules, appeal procedures, privacy contacts, corporate ownership, and office locations can change. Verify important information through KIXEYE’s official website, Help Center, terms, privacy policy, app store, and payment provider.

    CustomerServiceNumbers.com cannot recover an account, reset a password, provide virtual currency, reverse a ban, approve a refund, restore game progress, remove another player, delete KIXEYE data, investigate malware, transfer an account, or contact KIXEYE on a player’s behalf. Reviews are submitted by individual users and reflect their own experiences and opinions.

  • Pogo Games Customer Service: Club Pogo & Account Help

    Pogo players may need help canceling a Club Pogo membership, stopping automatic renewal, recovering an EA Account, fixing a game that will not load, locating missing Gems, disputing a charge, reporting another player, or securing a compromised account.

    Pogo is operated and supported by Electronic Arts. EA does not currently publish a dedicated Pogo customer-service telephone number. Players should begin through the official Pogo page on EA Help, where the available support options may depend on the issue, account, location, and current availability.

    Pogo and Club Pogo support information reviewed and updated in June 2026.

    How To Contact Pogo Games Support

    Important: EA’s corporate main telephone number is not a Pogo billing, password-recovery, game-support, or cancellation line. Use EA Help for customer-service problems.

    Does Pogo Have a Customer-Service Phone Number?

    EA does not currently advertise a dedicated Pogo Games or Club Pogo customer-service phone number.

    Players should open the official Pogo support page, select the closest issue, sign in when possible, and choose from the contact options offered by EA Help. Depending on the issue and availability, EA may provide self-service instructions, a support case, chat, email, or another contact method.

    Be cautious of websites and search advertisements that publish unofficial “Pogo support” numbers. Some may connect callers to unrelated technical-support businesses or scammers rather than Electronic Arts.

    How To Request Help From EA

    1. Open the official Pogo support page.
    2. Sign in to the EA Account used for Pogo when possible.
    3. Select the article or category that most closely matches the problem.
    4. Complete any recommended troubleshooting steps.
    5. Select Contact Us when additional assistance is needed.
    6. Choose from the contact options EA displays for the issue.
    7. Save the case number and any written response.

    If you cannot sign in, use the account-recovery route rather than creating a new EA Account immediately. A new account may not contain the existing Club Pogo membership, Gems, badges, ranks, or game progress.

    Information To Gather Before Contacting Pogo Support

    • The email address connected to the EA Account
    • The current EA ID or Pogo player name
    • Previous Pogo Screen Names
    • The approximate date the account was created
    • The Club Pogo subscription plan
    • The date and amount of a disputed charge
    • The last four digits of the payment method
    • PayPal transaction or credit-card information
    • The number of missing Gems or rewards
    • The name of the affected Pogo game
    • The exact error message
    • The operating system and browser
    • Screenshots or screen recordings of the problem
    • Previous EA case numbers
    • The specific resolution being requested

    Do not publish passwords, verification codes, complete payment-card numbers, PayPal login details, home addresses, or other sensitive account information in a public review or forum post.

    Common Reasons Players Contact Pogo

    • Canceling Club Pogo
    • Stopping automatic renewal
    • Charge after a free trial
    • Unexpected or duplicate Pogo charge
    • PayPal billing problem
    • Unable to sign in
    • Forgotten EA Account email address
    • Old Pogo Screen Name not working
    • Expired EA login credentials
    • Hacked or compromised account
    • Game not loading
    • Game freezing or crashing
    • Challenge progress not updating
    • Missing Gems, badges, rewards, or purchases
    • Unsupported browser
    • Unable to report or block another player
    • Subscription for a deceased account holder

    How To Cancel Club Pogo

    1. Go to www.pogo.com/cancel.
    2. Sign in to the EA Account used for Club Pogo.
    3. Re-enter the password if requested for security.
    4. Select Continue Cancellation.
    5. Complete or skip the optional cancellation survey.
    6. Select Cancel Subscription.
    7. Save the confirmation email.

    After cancellation, Club Pogo benefits generally remain available until the current subscription period ends. The account then returns to a free Pogo account unless it is separately deleted.

    Canceling Club Pogo is different from deleting the complete EA Account. Do not request deletion of the EA Account merely to stop recurring Pogo charges.

    Unable To Find the Club Pogo Cancellation Button

    If the cancellation option does not appear:

    • Confirm that you are signed in to the correct EA Account.
    • Check whether the account has an active Club Pogo subscription.
    • Try the direct cancellation page.
    • Try another supported browser.
    • Disable browser extensions or pop-up blockers temporarily.
    • Clear the browser cache and sign in again.
    • Check whether the subscription was purchased through another account.
    • Review PayPal or card statements for the account email used during purchase.
    • Contact EA Help if the subscription is active but cannot be canceled online.

    Ask EA to confirm the final membership date and whether recurring billing has been turned off.

    Canceling Club Pogo for Someone Who Died

    EA allows another person to use the normal cancellation process when they can access the account. If the account cannot be accessed, contact EA Help and explain that the subscription belongs to someone who has died.

    Gather:

    • The subscriber’s name
    • The EA Account email address when known
    • The Pogo player name
    • The billing date and amount
    • The payment method used
    • Any documents EA requests through its secure support process

    Do not post death certificates, identification, payment records, or other private documents in a public EA forum.

    Club Pogo Free Trial and Automatic Renewal

    Eligible new Club Pogo subscribers may receive a seven-day free trial. A credit card or PayPal account is required, and the selected paid subscription begins automatically when the trial ends unless it is canceled first.

    Club Pogo currently offers recurring subscription periods of:

    • One month
    • Three months
    • 12 months

    If the checkout button says Complete Purchase rather than indicating a free trial, the EA Account may already have used its Club Pogo trial and may be charged immediately.

    Before Starting a Club Pogo Trial

    • Record the trial start and end dates.
    • Review the price after the trial.
    • Confirm the recurring billing period.
    • Check the payment method.
    • Set a reminder before the trial expires.
    • Save the purchase confirmation.

    Unexpected or Duplicate Pogo Charges

    An unfamiliar Pogo or EA charge may involve:

    • A Club Pogo trial converting to a paid subscription
    • An automatic membership renewal
    • A Gem Pack purchase
    • More than one EA Account
    • Another household member using the payment method
    • A PayPal billing agreement
    • A failed payment followed by another billing attempt
    • A pending authorization and a completed charge
    • Unauthorized use of the payment method

    How To Investigate a Pogo Charge

    1. Record the complete statement description, date, and amount.
    2. Search email accounts for Pogo and EA purchase confirmations.
    3. Review the Billing and Subscription area of the Pogo account.
    4. Check the EA Account order and payment history.
    5. Review PayPal automatic-payment agreements when applicable.
    6. Ask other authorized card users about Pogo purchases.
    7. Contact EA Help with the transaction information.
    8. Ask EA to identify the account and purchase connected to the charge.
    9. Contact the payment provider if the transaction remains unauthorized.

    When reporting a duplicate charge, distinguish between a completed transaction and a temporary pending authorization. The bank or PayPal can explain the transaction status.

    Club Pogo Refund Requests

    Canceling Club Pogo normally stops the next renewal but does not automatically issue a refund for the current subscription period.

    Contact EA Help promptly if the charge involved:

    • An account you did not create
    • A duplicate payment
    • A documented billing error
    • A renewal after a confirmed cancellation
    • An account takeover
    • A subscription belonging to someone who died

    Ask the representative to confirm whether a refund was approved, the amount, the payment method receiving it, and the expected processing date. Refund eligibility may depend on the purchase, region, applicable law, and EA’s terms.

    Pogo Payment Problems

    Pogo currently accepts major credit and debit cards and PayPal for Club Pogo memberships and Gem Packs.

    A payment may fail because:

    • The billing address does not match
    • The card has expired
    • The card issuer declined the transaction
    • The PayPal account information does not match the EA Account
    • The EA Account and payment method use different countries or regions
    • A prepaid card blocks recurring or online payments
    • The payment confirmation timed out
    • Currency conversion or processing fees caused insufficient funds

    Confirm the billing information, review the bank or PayPal account, and try another supported payment method when appropriate.

    Missing Pogo Gems or Purchases

    Players can purchase Gem Packs through the Pogo website. If Gems do not appear:

    1. Refresh Pogo and sign in again.
    2. Confirm that the purchase was made on the correct EA Account.
    3. Review the payment or order history.
    4. Check whether the charge is completed or still pending.
    5. Record the Gem Pack amount purchased.
    6. Take a screenshot of the current Gem balance.
    7. Contact EA Help with the purchase date and transaction details.

    Do not make repeated purchases simply because the first Gem Pack did not appear immediately. Verify the transaction status first to avoid duplicate charges.

    Missing Badges, Rewards, or Challenge Progress

    When a badge, reward, or challenge does not update:

    • Confirm that the correct challenge was activated.
    • Review the exact challenge requirements.
    • Check whether progress is delayed.
    • Refresh the game and Pogo home page.
    • Sign out and sign back in.
    • Try the game in another supported browser.
    • Take screenshots of the completed requirement and missing progress.
    • Check the Pogo forums for a known game problem.
    • Report the bug when other players are experiencing the same issue.

    Include the game name, challenge name, date, progress total, and the steps that caused the problem.

    Pogo Login and Password Problems

    Pogo now uses EA Account credentials. Players who have not signed in since 2018 may remember an old Pogo Screen Name but not the EA Account information now required for login.

    Old Pogo Screen Name No Longer Works

    Pogo no longer uses the Screen Name as the primary login credential. Open the Pogo login page and follow the account-linking and sign-in instructions using an EA Account.

    Do not create a new EA Account unless necessary. The old Pogo membership and progress may already be connected to another email address.

    Forgotten EA Account Password

    1. Open the EA Account sign-in page.
    2. Select the forgotten-password option.
    3. Enter the email address or EA ID.
    4. Check the email account for the reset link.
    5. Create a new, unique password.
    6. Sign back in to Pogo.

    If the reset message does not arrive, check Spam and confirm that the email address is connected to the correct EA Account.

    Forgotten EA Account Email Address

    Look for:

    • Old Pogo or EA emails
    • Club Pogo renewal confirmations
    • Gem Pack receipts
    • PayPal transaction details
    • Saved browser passwords
    • EA Account information on another device

    If the email account cannot be identified, contact EA Help. EA may ask for the original email address, EA ID, Pogo name, linked usernames, or invoice information.

    Hacked or Compromised Pogo Account

    Warning signs include:

    • The password no longer works
    • The EA Account email changed
    • Gems or rewards disappeared
    • Unknown purchases appear
    • The Pogo player name or profile changed
    • Messages were sent without permission
    • Unknown devices or account activity appear

    Steps To Secure the Account

    1. Change the EA Account password.
    2. Use a password not used on another website.
    3. Secure the connected email account.
    4. Turn on EA login verification.
    5. Review account information and payment methods.
    6. Check recent purchases and subscription status.
    7. Contact EA Help regarding unauthorized changes.
    8. Contact the payment provider regarding unauthorized charges.

    Never provide an EA verification code to someone who contacted you unexpectedly.

    Pogo Game Not Loading, Freezing, or Crashing

    Current Pogo games run using HTML5. EA recommends several basic troubleshooting steps:

    1. Close unnecessary browser tabs and programs to free memory.
    2. Clear the browser cache.
    3. Disable pop-up blocking for Pogo.
    4. Reload the game.
    5. Adjust browser zoom if the full game is not visible.
    6. Try another supported browser.
    7. Restart the computer or device.
    8. Check the EA Pogo forums for a known game-specific issue.

    Browsers Pogo No Longer Supports

    • AOL Browser
    • Internet Explorer 11 and earlier
    • Opera
    • Pale Moon
    • Safari for Windows
    • SeaMonkey

    Current supported-browser and operating-system requirements can change. Check EA’s official Pogo troubleshooting page before replacing hardware or making major computer changes.

    Current Pogo Minimum Requirements

    As of June 2026, EA lists the following minimums:

    • Windows: Windows 10, 4 GB RAM, Chrome, Firefox, or Edge
    • Mac: macOS 12 Monterey, 4 GB RAM, Safari, Firefox, or Chrome
    • iPhone and iPad: iOS 16, 2 GB RAM, Safari
    • Android: Android 12, 2 GB RAM, Chrome
    • Amazon Fire: Fire OS 8, 2 GB RAM, Chrome

    A device below the listed requirements may experience loading, display, freezing, or performance problems even when the Pogo service is operating normally.

    One Pogo Game Is Not Working

    If other Pogo games work normally but one title does not:

    • Reload the affected game.
    • Try another browser.
    • Check whether the game has a temporary outage or known bug.
    • Search the Pogo forums using the exact game name.
    • Record the level, challenge, or screen where the problem occurs.
    • Take a screenshot or video.
    • Report the bug through EA Forums.

    A game-specific bug may require an update from Pogo rather than changes to the player’s account or computer.

    How To Report or Block Another Pogo Player

    Players can report or block users from the friends list, inbox, or game chat.

    From the Friends List

    1. Open the Pogo friends page.
    2. Search for the player’s name.
    3. Select the player’s avatar.
    4. Choose Report User or Block User.
    5. Describe what happened when submitting a report.

    From Messages or Chat

    Select the Report or Block option next to the player’s name or avatar. Reporting a player also blocks or mutes that player so their messages are no longer displayed.

    Use the appropriate EA webform when in-game reporting is unavailable or the report involves illegal content.

    Canceling Club Pogo Versus Deleting an EA Account

    These are different actions:

    • Cancel Club Pogo: Stops future subscription renewal while leaving the EA Account and free Pogo access intact.
    • Delete an EA Account: Can affect access to EA games, purchases, subscriptions, progress, rewards, and other account entitlements.

    Cancel the Club Pogo subscription when the goal is only to stop membership charges. Do not delete the complete EA Account without first reviewing everything connected to it.

    Pogo Support Scams

    Scammers may advertise fake Pogo or EA support and claim they can:

    • Recover a Pogo password
    • Remove a virus supposedly caused by Pogo
    • Restore missing Gems
    • Issue a Club Pogo refund
    • Fix a hacked account
    • Renew a membership at a discount

    Warning Signs of a Fake Pogo Representative

    • The telephone number came from a search advertisement.
    • The caller asks for the EA password.
    • The caller asks for a verification code.
    • The caller requests remote access to the computer.
    • The caller requests gift cards or cryptocurrency.
    • The representative demands an additional payment to issue a refund.
    • The website is not operated by EA or Pogo.

    End the communication and open EA Help directly through the official website.

    How To Escalate an Unresolved Pogo Complaint

    1. Start with the official Pogo support page. Select the closest account, billing, or technical issue.
    2. Sign in when possible. This helps EA connect the request to the correct account.
    3. Request or save the case number. Use My Cases to monitor responses.
    4. Provide specific evidence. Include dates, charges, screenshots, game names, and error messages.
    5. Use the Pogo forums for widespread game bugs. Do not post billing or private account information publicly.
    6. Ask for further billing review. Clearly state whether the issue involves duplicate charges, an unauthorized payment, or renewal after cancellation.
    7. Contact PayPal or the card issuer when appropriate. Use this step for genuinely unauthorized or unresolved transactions.
    8. Preserve all records. Keep purchase receipts, cancellation emails, support messages, and payment statements.

    Clearly state the requested outcome, such as stopping renewal, reversing a duplicate charge, restoring account access, crediting missing Gems, or documenting a game bug.

    Pogo Games Customer Reviews and Complaint Sentiment

    At the time this page was updated, the CustomerServiceNumbers.com review module displayed a Pogo Games rating of 0 out of 5 stars based on zero reviews.

    Because no reviews have been submitted on this page, there is not yet enough CustomerServiceNumbers.com feedback to identify complaint patterns or rate Pogo’s current support quality.

    The previous article referred generally to players praising Pogo’s entertainment value and complaining about game performance and customer-service responsiveness. Those statements were not supported by reviews submitted on this page and have been removed.

    What To Include in a Pogo Review

    • Whether the account was free or Club Pogo
    • The type of subscription plan
    • The game or service involved
    • Whether the issue concerned billing, login, Gems, performance, or another player
    • The official support route used
    • Whether EA opened a case
    • How long it took to receive assistance
    • Whether the representative understood the problem
    • Whether a refund, account correction, or technical solution was offered
    • Whether the issue was ultimately resolved

    What To Expect When Contacting Pogo Support

    • EA may ask the player to sign in before showing contact options.
    • A dedicated Pogo support phone number may not be offered.
    • Account recovery may require identifying information and purchase records.
    • Billing and technical problems may be handled through different support routes.
    • Game bugs may be directed to EA Forums.
    • Community members cannot access private account or payment information.
    • Canceling Club Pogo normally leaves access active until the paid period ends.
    • A refund is not guaranteed simply because a subscription was unused.
    • Technical support may ask the player to clear browser data or try another browser.

    Pogo Games Frequently Asked Questions

    What is the Pogo Games customer-service phone number?

    EA does not currently publish a dedicated Pogo customer-service phone number. Begin through the official Pogo page on EA Help.

    How do I contact a person at Pogo?

    Open Pogo Support on EA Help, select the issue, sign in, and choose from the contact options EA displays.

    How do I cancel Club Pogo?

    Go to pogo.com/cancel, sign in, select Continue Cancellation, and complete the final cancellation step.

    Can I continue playing after canceling Club Pogo?

    Yes. EA currently states that Club Pogo benefits remain available until the current subscription period ends.

    Does canceling Club Pogo delete my account?

    No. Canceling stops future membership renewal but leaves the EA Account and free Pogo access intact.

    Does Club Pogo automatically renew?

    Yes. Club Pogo subscriptions are recurring unless canceled. Eligible free trials also convert to paid subscriptions automatically when the trial ends.

    How long is the Club Pogo free trial?

    Eligible accounts may receive a seven-day trial before paid recurring billing begins.

    Why can’t I sign in with my old Pogo Screen Name?

    Pogo now uses EA Accounts for login. Players who have not signed in since 2018 may need to connect their old Pogo information to an EA Account.

    How do I reset my Pogo password?

    Use EA Account password recovery. If account recovery does not work, open the official Pogo support page and contact EA Help.

    Why won’t a Pogo game load?

    Close other programs, clear the browser cache, disable pop-up blocking for Pogo, reload the game, and try Chrome, Firefox, Edge, or another currently supported browser.

    Does Pogo still use Java or Flash?

    Current Pogo games run using HTML5. Very old Java- or Flash-based troubleshooting instructions are no longer appropriate for the current site.

    How do I report another Pogo player?

    Select the player’s avatar or the Report/Block option from the friends list, inbox, or chat. Explain the violation when submitting the report.

    How do I report missing Pogo Gems?

    Confirm that the payment completed on the correct EA Account, record the purchase information and Gem balance, and contact EA Help.

    Where is Pogo’s parent company headquartered?

    Electronic Arts Inc. is headquartered at 209 Redwood Shores Parkway, Redwood City, California 94065.

    Related Gaming Customer Service Pages

    Related Consumer Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate company-support information and share customer-service experiences since 2004. We independently organize official support routes, common account and billing problems, complaint information, troubleshooting steps, and escalation options.

    Our goal is not to publish an unofficial telephone number merely because players are searching for one. For Pogo, we direct users to EA’s current subscription, account-recovery, billing, game-support, security, and player-reporting tools.

    Reviews may be moderated for spam, profanity, scams, and personally identifiable information while preserving the reviewer’s original meaning.

    Share Your Pogo Games Experience

    Have you contacted EA about Club Pogo cancellation, an unexpected renewal, missing Gems, an inaccessible account, a hacked profile, game-loading problems, challenge progress, or another player?

    Leave a rating and review below. Include the type of Pogo account, game or service involved, official support route used, whether EA opened a case, how long assistance took, and whether the issue was resolved.

    Do not publish passwords, verification codes, complete payment-card numbers, PayPal login details, complete account information, or other sensitive data.

    Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Pogo, Electronic Arts Inc., EA Help, or Club Pogo. EA does not provide customer support through this website. Contact EA directly regarding Pogo accounts, subscriptions, payments, Gems, game performance, player reports, or account security.

  • Reach RuneScape Customer Service – Reviews And Complaints

    Before playing RuneScape, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. RuneScape is a massively multiplayer online role-playing game (MMORPG) developed and published by Jagex, known for its vast open world, rich lore, and active player community.

    How to Contact RuneScape

    You can reach RuneScape customer service using the following details:

    • Phone Number: RuneScape does not offer a public customer service phone number; support is provided online.
    • Email Support: RuneScape offers support through their online help center available on their website.
    • Customer Service Hours: 24/7 online support available
    • Corporate Address: Jagex Ltd, 220 Science Park, Cambridge, CB4 0WA, United Kingdom
    • Website: https://www.runescape.com/

    RuneScape Customer Support Reviews and Complaints

    When considering playing RuneScape, it’s helpful to review their customer service feedback. RuneScape competes with other MMORPGs like World of Warcraft, Final Fantasy XIV, and The Elder Scrolls Online. Customer reviews often highlight the depth of gameplay, the community, and the customer service provided by RuneScape, particularly for those seeking an immersive and engaging online gaming experience. However, some complaints focus on issues related to customer service, account management, and in-game purchases.
    Comparing RuneScape with other MMORPGs can help you determine which offers the best gameplay, community, and customer support for your gaming interests. Other competitors include Playstation.

    Other video games and video game makers include: GSN Casino, EA, CrowdStar, GameFly and EverQuest.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review.

    Note: This website listing is not associated with RuneScape. The information and the reviews are a service provided by CustomerServiceNumbers.com.

  • Clash of Clans Customer Service: Account Recovery, Purchases, Bans & Reviews

    If you need help with Clash of Clans customer service, account recovery, a lost village, Supercell ID, verification codes, in-app purchases, refunds, missing gems, Gold Pass, Supercell Store purchases, bans, hacked accounts, clan problems, offensive players, data deletion, or a customer service complaint, the best support route is Supercell Support. Clash of Clans support is usually handled through the game itself or the Supercell Support portal, not through a public customer-service phone number.

    Verified Clash of Clans Customer Service Contact Information

    Choose the Correct Clash of Clans Support Route

    Clash of Clans support depends on whether your problem involves account recovery, Supercell ID, purchases, refunds, a banned account, clan leadership, in-game behavior, a technical problem, or app-store billing.

    • Lost village or lost account: Use in-game support from Clash of Clans Settings > Help and Support.
    • Supercell ID login or verification code problem: Use Supercell ID support and confirm the email address tied to the account.
    • Missing gems, Gold Pass, in-game purchase, or shop item: Use Clash of Clans purchase support and gather receipts.
    • Supercell Store purchase: Use Supercell Store support and provide the Supercell Store receipt.
    • Apple App Store purchase: Check Apple purchase history and Apple refund support.
    • Google Play purchase: Check Google Play order history and Google Play refund support.
    • Ban, suspension, or fair-play violation: Review Supercell’s Terms of Service and Safe and Fair Play policy before contacting support.
    • Hacked or shared account: Contact in-game support and secure your email, device, and Supercell ID immediately.
    • Offensive player, clan name, chat, or behavior: Use in-game reporting tools or contact support when no report button is available.
    • Data deletion or privacy request: Use Supercell’s account/privacy tools and understand that deleting data may remove game progress.

    Information To Gather Before Contacting Supercell

    Having the right player, account, and purchase information ready can help Supercell verify your issue faster.

    • Player Tag
    • Player name
    • Town Hall level
    • Clan name, if you are or were in a clan
    • Supercell ID email address
    • Current and previous device type
    • Approximate date you lost access or noticed the issue
    • Purchase receipt from Apple, Google Play, or Supercell Store
    • Order ID, transaction ID, or purchase date
    • Screenshot of the problem or error message
    • Recovery code if Account Protection was enabled
    • Any support ticket number or previous Supercell response

    Common Reasons Players Contact Clash of Clans Support

    • Lost Clash of Clans village
    • Cannot access Supercell ID
    • Verification code not arriving
    • Changed or lost email address
    • Someone else is playing the account
    • Account was banned or suspended
    • Missing gems or Gold Pass
    • Purchase completed but item did not appear
    • Refund request
    • Supercell Store purchase problem
    • App crash, loading, or connection problem
    • Clan leadership or member problem
    • Offensive clan name, chat, or player behavior
    • Data deletion or privacy request
    • Unauthorized purchase by a child or family member

    How to Contact Clash of Clans Support In-Game

    The best way to contact Clash of Clans support is from inside the game. Open Clash of Clans, tap Settings, choose Help and Support, search the help articles, and use the contact option or message bubble when available.

    In-game support is especially important for account recovery because Supercell may need to verify that you are the rightful owner of the village. Do not guess answers, submit false information, or claim an account you did not create or own.

    Lost Clash of Clans Account or Village

    If you lost access to your Clash of Clans village, first check whether it was connected to Supercell ID, Google Play Games, Apple Game Center, or another platform login. If your village was connected to Supercell ID and you still have access to the email address, try signing in through Supercell ID before contacting support.

    If you no longer have access to the email address connected to Supercell ID, contact Supercell support from inside the game. Be prepared to verify ownership using details such as Player Tag, Player Name, Town Hall level, clan history, purchase receipts, and Account Protection recovery codes if enabled.

    Finding Your Clash of Clans Player Tag

    Your Player Tag is one of the most important pieces of information for account recovery. If you can still access the account, open your profile and copy the Player Tag. If you cannot access the account, ask a clanmate to look up your profile, check screenshots, old clan chat, Supercell ID emails, or purchase history for clues.

    Do not post your Player Tag with private account details in public reviews. Use it only in official Supercell support channels when needed.

    Supercell ID and Verification Code Help

    Supercell ID helps save your game and lets you play across supported devices. If the verification code is not arriving, check spam, promotions, blocked senders, email filters, and whether you entered the correct email address.

    If you changed phones, changed email providers, lost access to an old email, or cannot receive verification codes, contact Supercell support from inside the game. If Account Protection was enabled, recovery codes may help verify ownership faster.

    Hacked Account or Someone Else Playing Your Account

    If someone else is playing your Clash of Clans account, secure the email address connected to Supercell ID first. Change the email password, turn on two-factor authentication, review logged-in devices, and check whether your email account has been compromised.

    Then contact Supercell support. Include your Player Tag, Player Name, Supercell ID email, device history, and details of when the suspicious activity began. Do not buy, sell, share, rent, or borrow accounts, because account sharing can limit support options and can lead to bans.

    Purchases, Missing Gems, Gold Pass, and Supercell Store Help

    For missing Clash of Clans purchases, check where the purchase was made. Purchases may be billed through Apple, Google Play, or the Supercell Store. The support route and refund process may differ depending on who processed the payment.

    If a purchase completed but gems, Gold Pass, scenery, skins, or another item did not appear, wait a short time, restart the game, check your receipt, and contact Supercell support if the item still does not show. Include screenshots with personal information covered.

    Refunds and Chargebacks

    Supercell’s refund and cancellation policy says purchases and redemptions of virtual items through the Supercell Store and Service are final and non-refundable except where required by applicable law. For technical problems that prevent or unreasonably delay delivery of virtual items, Supercell says the remedy may be replacement of the virtual item or a refund of the price paid, as determined by Supercell.

    For Apple or Google Play purchases, refunds may need to be requested through Apple or Google. Be careful with chargebacks or refund requests after using items, because game accounts can be affected by payment disputes, reversed transactions, or violations of Supercell’s Terms of Service.

    Unauthorized Purchases by Children or Family Members

    If a child or family member made an unauthorized purchase, check whether the purchase was billed by Apple, Google Play, or the Supercell Store. Use device-level parental controls, purchase approvals, passwords, screen-time controls, and app-store settings to prevent repeat purchases.

    Gather receipts and contact the billing platform or Supercell support quickly. Do not share full card numbers, passwords, or private payment details in public comments or unofficial support channels.

    Bans, Suspensions, and Fair Play Issues

    Supercell’s Terms of Service and Safe and Fair Play policy prohibit cheating, account selling, account buying, account sharing, automated tools, exploits, abusive behavior, and improper use of support services. Supercell warns that buying, selling, sharing, or giving away accounts is against its rules and can put the account at risk.

    If your account was banned, read the ban message carefully. Contact support only through official channels and explain the situation clearly. Support may not reverse bans caused by account sharing, account buying, cheating, unauthorized software, or other Terms violations.

    Account Buying, Selling, and Sharing Warning

    Do not buy or sell Clash of Clans accounts. Supercell says account buying, selling, sharing, or giving away accounts is against its Terms of Service and is never endorsed by Supercell. Bought accounts can be reclaimed by the original owner, sold to multiple people, already flagged for bans, or impossible to secure.

    If you bought an account and later lost access, Supercell may not be able to help. The safest approach is to use only accounts you created and secured with your own Supercell ID and email.

    Clan Leadership and Clan Problems

    Some clan problems cannot be fixed by support. For example, Supercell support articles warn that if leadership is lost through automated leader rotation, support cannot restore leader status after the change is confirmed.

    For offensive clan names, offensive join requests, harassment, or abusive behavior, use in-game reporting tools when available. If no report button is available, contact support and provide screenshots, player tags, clan tags, and dates.

    Technical Problems, Crashes, and Connection Issues

    If Clash of Clans will not load, crashes, disconnects, or shows connection errors, check your internet connection, update the app, restart the device, clear storage space, and make sure your operating system is supported. Also confirm whether Supercell has announced maintenance or known outages.

    If the issue continues, contact support with your device model, operating system version, game version, Player Tag, error message, and screenshots. Do not uninstall the game unless your progress is safely connected to Supercell ID or another supported recovery method.

    Data Deletion and Privacy Requests

    Supercell support includes options to request personal data or delete personal data. Be careful with data deletion requests because deleting account data may permanently remove game progress, purchases, village history, and access to the account.

    Before requesting deletion, make sure you understand the consequences and save any information you may need later, such as purchase receipts and Player Tag.

    Watch Out for Clash of Clans Scams

    Clash of Clans players are common targets for gaming scams. Be cautious of free-gem websites, fake Supercell support numbers, fake giveaways, phishing emails, account sellers, account recovery services, mod menus, private servers, and social media accounts claiming they can restore or upgrade your village.

    • Do not enter your Supercell ID email or verification code on unofficial websites.
    • Do not pay someone to recover or upgrade your account.
    • Do not buy Clash of Clans accounts.
    • Do not share your account with friends, clanmates, boosters, or sellers.
    • Do not install modded APKs, hacks, bots, or private server tools.
    • Do not trust free gem generators or unlimited resource sites.
    • Only contact support through the game, Supercell Support, Apple, Google Play, or Supercell Store.
    • If a purchase appears unauthorized, check Apple, Google Play, Supercell Store, PayPal, or your payment provider promptly.

    How to Escalate a Clash of Clans Customer Service Problem

    1. Use in-game support first: Open Clash of Clans, go to Settings, then Help and Support.
    2. Search the support articles: Supercell’s help center covers account, purchases, gameplay, Supercell ID, and technical issues.
    3. Gather proof: Save Player Tag, account details, purchase receipts, screenshots, error messages, and device information.
    4. Use the correct billing route: Apple, Google Play, and Supercell Store purchases may require different support paths.
    5. Be careful with account recovery: Give accurate information only. False claims or account-sharing history may hurt recovery.
    6. Protect private information: Do not post email addresses, verification codes, receipts, payment details, or recovery codes publicly.
    7. Use legal notice only when appropriate: For formal legal disputes, Supercell’s Terms of Service list legal notice procedures and legal-requests@supercell.com.
    8. Contact your payment provider if needed: If a charge is unauthorized and support does not resolve it, contact Apple, Google Play, Supercell Store, PayPal, your bank, or your card issuer before dispute deadlines close.

    Clash of Clans Customer Service Reviews on CustomerServiceNumbers.com

    CustomerServiceNumbers.com currently shows 0 out of 5 stars for Clash of Clans based on 0 customer reviews. Because there are no Clash of Clans reviews on this CSN listing yet, we are not summarizing a positive or negative customer service trend from this page.

    If you have contacted Supercell about Clash of Clans account recovery, missing purchases, refunds, Supercell ID, bans, hacked accounts, clan issues, offensive players, technical problems, data deletion, or support response time, please share your experience below. Your review can help other players understand what to expect before contacting Clash of Clans support.

    What To Expect When Contacting Clash of Clans Support

    • Clash of Clans support is primarily handled through in-game support and the Supercell Support portal.
    • Supercell does not promote a public phone number for ordinary Clash of Clans player support.
    • Account recovery may require Player Tag, Town Hall level, clan details, device history, and purchase receipts.
    • Supercell ID and Account Protection can help secure your village.
    • Apple, Google Play, and Supercell Store may handle purchases differently.
    • Virtual item purchases are generally final except where required by law or where support determines another remedy applies.
    • Buying, selling, sharing, or giving away accounts violates Supercell rules.
    • Some clan leadership decisions cannot be reversed by support.

    Frequently Asked Questions About Clash of Clans Customer Service

    What is the Clash of Clans customer service phone number?

    Supercell does not promote a public phone number for ordinary Clash of Clans player support. Use in-game support by opening Clash of Clans, going to Settings, then Help and Support.

    How do I contact Supercell about Clash of Clans?

    Open Clash of Clans, go to Settings, select Help and Support, search the help articles, and use the contact option or message bubble when available. You can also use the Clash of Clans section of the Supercell Support portal.

    How do I recover a lost Clash of Clans account?

    Try signing in with Supercell ID first. If that does not work, contact support in-game and provide your Player Tag, Player Name, Town Hall level, clan history, device details, and purchase receipts if available.

    How do I find my Clash of Clans Player Tag?

    If you can access the account, open your profile and copy the Player Tag. If you cannot access the account, ask a clanmate to view your profile, check screenshots, or look for old account records.

    What should I do if my Supercell ID code is not arriving?

    Check spam, promotions, blocked senders, and email filters. Make sure you entered the correct email address tied to Supercell ID. If you still cannot access the account, contact support in-game.

    Can I get a Clash of Clans refund?

    Refunds depend on where the purchase was made and applicable law. Apple, Google Play, and Supercell Store purchases may use different refund routes. Supercell’s refund policy says virtual item purchases are generally final and non-refundable except where required by law or where support determines a remedy applies for delivery problems.

    What should I do if a child made an unauthorized purchase?

    Check Apple, Google Play, or Supercell Store receipts, contact the billing platform or Supercell support quickly, and enable parental controls, purchase approvals, and password requirements to prevent repeat purchases.

    Can Supercell restore a banned Clash of Clans account?

    It depends on the reason for the ban. Supercell may not reverse bans connected to cheating, account sharing, account buying, unauthorized software, or other Terms of Service violations.

    Is it safe to buy a Clash of Clans account?

    No. Supercell says buying, selling, sharing, or giving away game accounts violates its Terms of Service and is never endorsed by Supercell.

    Where is Supercell located?

    Supercell Oy’s current registered office is Jätkäsaarenlaituri 1, 00180 Helsinki, Finland.

    Can CustomerServiceNumbers.com recover my Clash of Clans account?

    No. CustomerServiceNumbers.com is an independent information and review website. We cannot access Clash of Clans accounts, recover villages, issue refunds, restore purchases, reverse bans, contact Supercell, or change Supercell ID information on your behalf.

    Related Customer Service Numbers Pages

    Related Consumer Resources

    • ChargeOnMyCard.com – Research unfamiliar Supercell, Clash of Clans, app-store, gaming, PayPal, Google Play, Apple, or in-app purchase charges.
    • ThinkItsAScam.com – Learn how to spot fake support numbers, free-gem scams, account recovery scams, phishing links, and fake gaming offers.
    • ZeroStars.org – Read and share customer complaint experiences.
    • Corporate Office Headquarters – Find corporate office contacts and complaint information.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has been helping consumers find customer service information since 2004. CSN focuses on customer contact details, complaint paths, review experiences, and practical steps customers can take before contacting a company. This page is independent and is not affiliated with Clash of Clans, Supercell Oy, Tencent, Apple, Google Play, PayPal, Clash Royale, Brawl Stars, Boom Beach, Hay Day, Zynga, EA, or any gaming marketplace.

    Share Your Clash of Clans Customer Service Experience

    Have you contacted Supercell about Clash of Clans account recovery, Supercell ID, verification codes, lost village access, hacked accounts, missing gems, Gold Pass, in-app purchases, refunds, bans, clan issues, offensive players, data deletion, or support response time? Share your experience below to help other players understand how Clash of Clans support handles customer service issues. Please do not post verification codes, recovery codes, full receipts, payment details, email addresses, or private account information.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not associated with Clash of Clans, Supercell Oy, Tencent, Apple, Google Play, PayPal, Clash Royale, Brawl Stars, Boom Beach, Hay Day, Zynga, EA, or any gaming marketplace. This page is provided for informational and review purposes only. Contact information, support routes, refund rules, account recovery procedures, Supercell ID features, ban policies, app-store billing rules, game features, and legal terms may change. Always verify important details directly with Supercell, Apple, Google Play, PayPal, your payment provider, or the appropriate official support channel before making account, billing, refund, or data-deletion decisions.

  • Zynga Customer Service, Account Recovery and Purchase Help

    Zynga player support can help with account recovery, lost game progress, missing virtual currency, in-game purchases, billing questions, technical errors, suspended accounts, privacy requests and player reports. Zynga does not publish one universal public customer-service phone number, so players should select their exact game in the official support directory or contact support from inside the game.

    Support procedures can differ among Zynga Poker, Words With Friends, FarmVille, CSR Racing, Merge Dragons, Empires & Puzzles, Toon Blast, Toy Blast and other Zynga titles. Have the game name, device, Player ID and purchase details available before opening a support request.

    How to Contact Zynga Player Support

    • Zynga Support directory: Select a game and language
    • General Zynga support website: Open Zynga Player Support
    • In-game support: Open the game’s Settings, Help or Player Support section and select Contact Us, Conversation or Chat With Us.
    • Universal public support phone: Zynga does not currently publish one general player-support number.
    • Billing telephone assistance: Some games may offer access to a billing specialist after the player begins through in-game support. Zynga does not publish one universal billing hotline.
    • Universal support hours: Zynga does not publish one schedule applying to every game and support channel.
    • Current corporate address: Zynga Inc., 1200 Park Place, San Mateo, CA 94403
    • Parent company: Take-Two Interactive Software, Inc.
    • Official website: Zynga.com

    The San Mateo office is not a walk-in player-support center. Do not mail payment cards, mobile devices, account credentials, refund requests or game-account information to the corporate office unless Zynga provides written instructions.

    Important Zynga Address Update

    The former Zynga headquarters at 699 8th Street in San Francisco should not be presented as the company’s current corporate address.

    Zynga’s current official contact page lists:

    Zynga Inc.
    1200 Park Place
    San Mateo, CA 94403

    Zynga is now a wholly owned publishing label of Take-Two Interactive Software, Inc. Player problems should still begin with the game-specific Zynga support system rather than Take-Two’s corporate office.

    Best Zynga Support Route by Issue

    • Lost game progress: Open the support page for the exact game and provide the Player ID and previous login method.
    • Cannot open the game: Use the game’s web support page from another browser or device.
    • Missing chips, coins or purchased items: Use in-game billing support and provide the purchase receipt.
    • Apple purchase or refund: Review the Apple purchase history and use Apple’s refund process.
    • Google Play purchase or refund: Review Google Play order history and use Google’s payment support.
    • Facebook payment: Review Facebook payment activity and contact Meta when Facebook processed the transaction.
    • Amazon purchase: Contact Amazon when Amazon is shown as the merchant of record.
    • Zynga Store purchase: Use the Support link associated with the store or receipt.
    • Account may be hacked: Secure the connected Facebook, Apple, Google or email account and contact Zynga Player Support.
    • Player harassment or cheating: Use the game’s Report or Block tools.
    • Account suspension: Contact the exact game’s support team and request review.
    • Data access or deletion: Use the Personal Data Request Portal with the Player ID and PIN.

    Information to Have Before Contacting Zynga

    • Exact game title
    • Player ID, ZID, UID or device ID
    • Game-specific data-request PIN when required
    • Player name or screen name
    • Device make and model
    • Operating-system version
    • Game version
    • Facebook, Apple, Google Play, Game Center or Zynga login method
    • Date the problem began
    • Level, chapter, farm, profile or approximate game progress
    • Purchase date and amount
    • Apple, Google, Facebook, Amazon or Zynga Store order number
    • Screenshots that do not expose credentials
    • Previous support case number
    • A concise explanation of the requested resolution

    Do not publicly post the complete Player ID, data-request PIN, password, verification code, payment-card information, private receipt, recovery link or full account screenshot.

    How to Contact Support From Inside a Zynga Game

    The exact buttons differ by game, but the usual process is:

    1. Open the Zynga game.
    2. Select the Settings or gear icon.
    3. Open Help, Support or Customer Support.
    4. Review the available help articles.
    5. Select Contact Us, Conversation or Chat With Us.
    6. Choose the correct issue category.
    7. Describe the problem and attach a screenshot when helpful.
    8. Save the support conversation and case number.

    Contacting support inside the game is usually preferable because the support system can automatically include the game title, device information and Player ID.

    Find the Correct Zynga Game Support Page

    Zynga operates separate support centers for many titles. The support directory includes games such as:

    • Zynga Poker
    • Words With Friends
    • FarmVille 2
    • FarmVille 2: Country Escape
    • FarmVille 2: Tropic Escape
    • FarmVille 3
    • CSR Racing 2
    • Merge Dragons
    • Empires & Puzzles
    • Harry Potter: Puzzles & Spells
    • Game of Thrones: Legends
    • Toon Blast
    • Toy Blast
    • Two Dots
    • Wizard of Oz Slots

    Selecting the correct title matters because account recovery, Player ID locations, payment systems and troubleshooting instructions differ among games.

    Find a Zynga Player ID, ZID or UID

    The Player ID may also be labeled ZID, UID, Zynga ID, Device ID or Social Network ID.

    It is commonly found by:

    1. Opening the game.
    2. Selecting Settings.
    3. Opening Help, Account Info or Personal Data Request.
    4. Looking near the bottom of the support or account screen.

    Save the ID in a secure location. It can help support locate the correct profile after a device change, lost login or purchase problem.

    Player ID Versus Data-Request PIN

    • Player ID, ZID or UID: Identifies a particular game profile.
    • Data-request PIN: Helps verify access to the Personal Data Request Portal.

    The PIN should be treated as private account information. Do not post it in a review, forum, public comment or social-media message.

    Recover Lost Zynga Game Progress

    Recovery options depend on whether the game was connected to a supported account or stored only on the device.

    Progress may be recoverable when it was connected to:

    • Facebook
    • Apple ID
    • Game Center
    • Google Play Games
    • A Zynga email account
    • Another login method supported by that game
    1. Install or open the same game.
    2. Use the same Apple, Google, Facebook or Zynga account used previously.
    3. Complete the introductory tutorial if required.
    4. Open Settings.
    5. Select Sign In, Connect or Recover Progress.
    6. Review the profile offered for recovery before confirming.

    Do not overwrite a higher-level profile with a new game. Take screenshots of any recovery prompt before choosing between local and cloud progress.

    Progress Was Saved Only on the Old Device

    Some games store progress locally when the player never connects the game to a supported account. Local-only progress may be lost if the app is deleted, the phone is reset or the device is damaged.

    Before replacing or resetting a device:

    • Connect the game to a supported login.
    • Record the Player ID.
    • Take screenshots of the profile and current level.
    • Confirm that the game appears on the new device before deleting the old installation.

    Some older or serverless games cannot have lost profiles restored because Zynga does not retain the gameplay data on its servers.

    Facebook Login or Facebook Account Problem

    A Facebook account problem and a Zynga game problem can require different support routes.

    • Facebook account hacked, disabled or inaccessible: Contact Facebook or Meta support.
    • Game opens but progress is wrong: Contact Zynga for the exact game.
    • Facebook payment problem: Review Facebook payment activity.
    • Game permissions removed: Review Facebook’s Apps and Websites settings.

    Do not create a new Facebook account solely to recover a Zynga profile until support confirms which account is connected with the saved game.

    Suspected Zynga Account Takeover

    1. Secure the email, Facebook, Apple or Google account connected with the game.
    2. Change reused passwords.
    3. Enable available two-factor authentication on the connected platform.
    4. Review unfamiliar devices and sessions.
    5. Contact the game’s Zynga Player Support team.
    6. Provide the Player ID and explain the unauthorized changes.
    7. Preserve screenshots, purchase records and support messages.

    Zynga may be able to investigate missing virtual currency or account changes, but restoration is not guaranteed.

    Missing Chips, Coins, Energy or Rewards

    Before contacting support:

    1. Restart the game.
    2. Confirm that the device is online.
    3. Check the game inbox, inventory and reward screen.
    4. Confirm that the correct player profile is open.
    5. Review whether the item was spent or expired.
    6. Record the approximate balance before and after the problem.
    7. Take screenshots.
    8. Contact the exact game’s support team.

    Provide the event, date, item, amount and Player ID. Avoid stating only that “everything disappeared” when more specific information is available.

    Purchased Currency or Item Did Not Appear

    A purchase may be delayed while the payment processor verifies or reports the transaction.

    1. Do not immediately purchase the same item again.
    2. Restart the game and device.
    3. Confirm that the payment completed rather than remaining pending.
    4. Review the purchase history belonging to Apple, Google, Facebook, Amazon or the Zynga Store.
    5. Take a screenshot of the completed receipt.
    6. Contact in-game billing support.

    The receipt should show the transaction date, amount, game and order number. Remove unrelated payment information before attaching it.

    How to Request a Zynga Purchase Refund

    Start with the company shown as the merchant of record on the receipt.

    • Apple App Store: Request the refund through Apple.
    • Google Play: Use Google Play purchase support.
    • Facebook: Use Facebook payment support.
    • Amazon: Use Amazon Appstore support.
    • Zynga or Take-Two web store: Use the Support link shown on the store or purchase receipt.

    Refund eligibility depends on the payment processor, location, purchase type and whether the virtual item or currency was delivered or used.

    Zynga Store and Direct-Purchase Refunds

    Take-Two’s current direct-store refund policy covers qualifying purchases made through participating Zynga and Take-Two web stores that link to the policy.

    Important limitations include:

    • A request may need to be made within the applicable cancellation period.
    • Refund rights can be lost after digital content is downloaded, redeemed or added to the account.
    • Delivered in-game currency and items are generally nonrefundable, subject to applicable law.
    • Subscription payments are generally nonrefundable after they have been paid.
    • Refunds are normally returned to the original payment method.
    • The order confirmation identifies the contracting company and merchant of record.

    Include the purchase date, item, game, order reference, receipt screenshot and Player ID when submitting an eligible request.

    Cancel a Zynga Game Subscription

    Cancel the subscription through the company that bills it:

    • Apple subscription settings
    • Google Play subscriptions
    • Facebook payment settings
    • Amazon subscriptions
    • The applicable Zynga or Take-Two web store account

    Deleting a Zynga game, removing the app or requesting deletion of game data does not automatically cancel an active subscription.

    After cancellation, save the confirmation and check the effective end date. Benefits may remain available through the already-paid billing period.

    Unauthorized or Accidental In-App Purchase

    1. Secure the Apple, Google, Facebook, Amazon or payment account.
    2. Change the relevant password.
    3. Enable purchase authentication or parental controls.
    4. Review the purchase receipt and merchant of record.
    5. Contact that payment platform promptly.
    6. Contact Zynga in-game support when virtual items were delivered to a Zynga profile.
    7. Contact the bank or card issuer if the transaction remains unauthorized.

    Do not spend the disputed virtual currency while requesting a refund.

    Zynga Game Will Not Load, Open or Connect

    1. Check the internet connection.
    2. Restart the game.
    3. Restart the device.
    4. Update the game.
    5. Update the device operating system.
    6. Check available storage.
    7. Disable a VPN temporarily when it interferes with the connection.
    8. Check whether the game or platform is experiencing an outage.
    9. Record the exact error message.

    Do not uninstall a game until progress is connected to a supported account or support confirms that reinstalling is safe.

    Game Crashes After an Update

    Provide Zynga with:

    • Game version
    • Device model
    • Operating-system version
    • Available device storage
    • Point at which the crash occurs
    • Whether the problem occurs on Wi-Fi and mobile data
    • A screenshot or screen recording when possible

    Check the exact game’s Help Center for known update issues before deleting saved data or reinstalling.

    Suspended or Banned Zynga Account

    Zynga may restrict accounts for suspected cheating, automation, abusive behavior, payment problems or other violations of its Terms of Service or game rules.

    1. Read the in-game notice carefully.
    2. Do not create repeated new accounts to avoid the restriction.
    3. Contact the exact game’s support team.
    4. Provide the Player ID and date of the restriction.
    5. Request the general reason and available review process.
    6. Explain any unauthorized access or payment reversal that may be relevant.
    7. Keep the final written response.

    Support may not disclose internal fraud-detection or anti-cheat methods.

    Report Another Player

    Use the in-game Report, Block, Mute or Club-management controls for:

    • Harassment
    • Threats
    • Hate speech
    • Sexually inappropriate messages
    • Suspected cheating
    • Impersonation
    • Spam
    • Inappropriate profile names or images

    Preserve screenshots and the player name, but do not publish accusations or identifying information in a public CSN review.

    Zynga Poker and Social Casino Games

    Zynga Poker and Zynga’s standard social casino games use virtual chips or coins for entertainment. They do not ordinarily provide an opportunity to withdraw virtual currency as real money or win real-money gambling prizes.

    Virtual chips:

    • Do not represent cash deposits.
    • Generally cannot be redeemed for money.
    • Can be lost through normal gameplay.
    • Can be removed or adjusted under game rules.
    • Should not be purchased from unauthorized third parties.

    Report websites or individuals claiming to sell cashable Zynga chips or guaranteed game outcomes.

    Download or Delete Zynga Game Data

    Zynga’s Personal Data Request Portal can be used for eligible game-account data requests.

    1. Open the game.
    2. Find the Player ID and data-request PIN.
    3. Visit the official Personal Data Request Portal.
    4. Select the game.
    5. Sign in using the game-specific Player ID and PIN.
    6. Request a data copy or account deletion.
    7. Save the request confirmation.

    Player IDs and PINs can differ for each game, so a separate request may be required for multiple Zynga titles.

    Cancel a Zynga Data-Deletion Request

    Zynga generally permits a pending deletion request to be canceled during the first seven days through the Personal Data Request Portal.

    Account deletion may take up to approximately 30 days and can permanently remove:

    • Game progress
    • Virtual currency
    • Levels and achievements
    • Player connections
    • Game-specific account records

    Deleting game data does not automatically cancel a payment subscription billed through Apple, Google, Facebook, Amazon or another platform.

    Zynga Privacy Contact

    The privacy email and New York address are not ordinary gameplay, billing or account-recovery channels.

    Zynga Scam and Fake-Support Warnings

    • Use Zynga.com, Support.Zynga.com and support links inside the official game.
    • Do not trust a phone number solely because it appears in a sponsored search result.
    • Zynga does not publish one universal public player-support telephone number.
    • Never provide an account password to support.
    • Never provide a Social Security or tax-identification number for routine game support.
    • Never provide a complete credit-card number or card PIN through chat.
    • Do not install remote-access software for a supposed Zynga representative.
    • Do not buy chips or game currency from unofficial sellers.
    • Ignore messages claiming to come from “Zynga Police” or “Zynga Security.”
    • Verify recruitment messages through an official zynga.com or related company domain.
    • A public review submitted here does not create a Zynga support case.

    How to Escalate a Zynga Complaint

    1. Open the exact game’s official support page.
    2. Use in-game support whenever the game remains accessible.
    3. Provide the Player ID, device, dates and requested resolution.
    4. Attach the purchase receipt or error screenshot when relevant.
    5. Ask for and save the support case number.
    6. Continue through the same support conversation when possible.
    7. Request review by a billing or account specialist when appropriate.
    8. Contact Apple, Google, Facebook, Amazon or the merchant of record for platform-controlled payments.
    9. Use the Personal Data Request Portal for privacy or deletion issues.
    10. Contact the payment provider promptly if a completed transaction remains unauthorized.
    11. Report suspected internet fraud to the Federal Trade Commission or FBI Internet Crime Complaint Center when appropriate.

    Zynga Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows no visible Zynga reviews and a rating of 0 out of 5 based on 0 reviews.

    Because no reviews have been submitted, this page does not establish positive or negative customer-service trends involving Zynga games, account recovery, purchases, refunds, lost progress or support response times.

    New reviews can help readers understand current experiences involving in-game support, billing specialists, missing virtual currency, account recovery, technical problems, suspensions, privacy requests and payment-platform refunds.

    Related Customer Service Numbers Pages

    Facebook support may be relevant when a Zynga game profile, login or payment is controlled by a Facebook account. Zynga cannot directly restore a disabled or compromised Facebook account.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate support information and share customer-service experiences since 2004. We independently organize contact routes, account-recovery guidance, payment distinctions, privacy resources and reader reviews.

    We are not owned by Zynga, Take-Two Interactive, Apple, Google, Facebook, Amazon, any game studio, app store, payment processor or social-networking platform.

    Share Your Zynga Customer Service Experience

    Have you contacted Zynga about lost progress, an account problem, missing chips or coins, an in-game purchase, refund, game error, suspension or privacy request? Leave a factual review below and identify the game, device, support route used and whether the issue was resolved.

    Comments are moderated. Do not include complete Player IDs, ZIDs, data-request PINs, passwords, verification codes, payment-card information, full receipts, private account screenshots, information about minors, private support messages or employee personal information.

    Last Updated: July 16, 2026

    Gaming and Customer Service Disclaimer

    CustomerServiceNumbers.com is not affiliated with Zynga, Take-Two Interactive, Apple, Google, Facebook, Amazon, any Zynga game studio, app store, payment processor or social-networking platform. Zynga does not provide player support through this website.

    Support routes, game availability, virtual-item rules, refund procedures, subscriptions, account-recovery options and privacy processes can change. Review the exact game’s support page, purchase receipt, platform account and current Take-Two terms.

    Virtual currency and virtual items generally have no cash value and may be subject to game-specific limitations. This page cannot restore progress, add virtual currency, reverse a purchase, recover a Facebook account, remove a suspension, cancel a subscription, delete game data or guarantee a refund.