Players searching for CrowdStar customer service commonly need help with a lost Covet Fashion or Design Home account, missing virtual currency, an in-app purchase, a subscription or pass, game crashes, deleted progress, an unauthorized charge or an unanswered support request.

CrowdStar is no longer an independent consumer-support company. Its leading games, Covet Fashion and Design Home, are now part of Electronic Arts through EA’s acquisition of Glu Mobile. Each game has its own in-game and web-based support system.

How to Contact CrowdStar Support

CrowdStar does not currently publish a general customer-service phone number, active general-support email or dependable standalone support website.

Use the support route for the specific game involved:

Covet Fashion Help Center: Covet Fashion Support
Covet Fashion online request: Contact Covet Fashion Support
Covet Fashion official game page: Covet Fashion on EA
Design Home Help Center: Design Home Support
Design Home online request: Contact Design Home Support
Design Home official game page: Design Home on EA
EA Help: Electronic Arts Help
EA privacy portal: EA Privacy Choices and Requests
EA corporate headquarters: Electronic Arts Inc., 209 Redwood Shores Parkway, Redwood City, CA 94065
EA corporate phone: 1-650-628-1500

The EA corporate telephone number is not the normal support line for Covet Fashion or Design Home. Game problems should begin through the applicable in-game support option or web request form.

Neither active game help center currently publishes general telephone-support hours. Submit a ticket and keep the confirmation or conversation history.

How to Contact Covet Fashion Support in the App

The exact button location may change with an app update, but Covet Fashion generally provides in-game support through the profile or account area.

Try the following:

Open Covet Fashion.
Open the Profile or Account section.
Select the question-mark or Help icon.
Select the conversation or message icon.
Choose the topic that most closely matches the problem.
Describe the issue and attach relevant screenshots or receipts.
Save the support-conversation history.

Use the Covet Fashion web request form when the app cannot be opened or the account cannot be accessed.

How to Contact Design Home Support in the App

Design Home currently directs players to:

Open Design Home.
Go to the Profile page.
Select the question-mark icon in the upper-right area.
Select the message or conversation icon.
Create a customer-service request.

Submitting the request from within the game can automatically provide support with useful account and device information. Use the Design Home web request form if the app will not open.

Best CrowdStar Support Route by Issue

Lost Covet Fashion progress: Try the EA account, Apple ID, Facebook account or email previously linked to the game, then contact Covet Fashion support.
Lost Design Home progress: Use the account-recovery option associated with the account and submit an in-game support request.
Missing in-app purchase: Save the Apple, Google Play or webstore receipt and contact the applicable game-support team.

Apple refund: Use Apple’s Report a Problem system.
Google Play refund: Use Google Play’s refund process when eligible, then contact game support if the purchase or virtual item remains unresolved.
Covet Fashion webstore purchase: Contact Covet Fashion support and provide the direct-purchase receipt.
Design Home webstore or VIP purchase: Contact Design Home support and provide the order details.

Subscription or pass cancellation: Determine whether Apple, Google Play or another checkout provider controls the subscription.
Game crash or loading problem: Check the help center’s Known Issues section, update the game and document the device and operating-system version.
EA account or security problem: Use EA Help and EA account-recovery tools.

Privacy or personal-data request: Use the in-game data choices or EA privacy portal.
Permanent account deletion: Read all warnings before confirming because game progress and purchased assets may not be recoverable.

Information to Gather Before Contacting Support

Provide enough information to identify the game account without publishing it in a public review.

Gather:

Game name: Covet Fashion or Design Home
Player name
Player ID, Designer ID or account identifier supplied privately
Approximate account-creation date
Current game level
Closet value, Design Value or other identifying progress information
Linked EA account, email, Facebook account or Apple ID
Device manufacturer and model
iOS or Android version
Current game version
Date the problem began
Complete error message
Purchase date and amount
Apple, Google Play or direct-webstore receipt
Previous support-ticket number
Screenshots with private information covered
The specific resolution requested

Do not publish passwords, authentication codes, complete order numbers, payment-card information, account email addresses or receipts in a public review.

CrowdStar, Glu Mobile and Electronic Arts

CrowdStar developed mobile and social games including Covet Fashion and Design Home.

Glu Mobile acquired CrowdStar in 2016 and integrated its operations and games. Electronic Arts completed its acquisition of Glu Mobile in 2021.

The current company relationship is:

Legacy developer: CrowdStar
Later owner: Glu Mobile
Current parent company: Electronic Arts Inc.
Active CrowdStar-developed games: Covet Fashion and Design Home
Current game support: Separate Covet Fashion and Design Home help centers

CrowdStar should not be treated as an independent company with a public headquarters, telephone-support department or walk-in customer-service location.

Old CrowdStar Website, Email and Address

Older listings may show:

support@crowdstar.com
crowdstar.com
A CrowdStar support page
500 Howard Street, Suite 300, San Francisco, CA 94105
Older Burlingame, California addresses

These should not be relied on as current consumer-support routes.

Use the active game-specific help centers instead. Do not visit or ship anything to an old CrowdStar or Glu Mobile office.

Covet Fashion Account Recovery

A Covet Fashion account is easier to recover when it was linked before the device was changed, the game was deleted or the player was logged out.

Covet accounts may be linked through supported options such as:

An EA account
An email address
Facebook
An Apple ID on supported Apple devices

To restore a linked account:

Install or open Covet Fashion.
Select the option indicating that you already have an account.
Choose the previously linked sign-in method.
Complete that provider’s login process.
Confirm that the correct player name, level and closet appear.

Do not begin making purchases or creating substantial new progress until you confirm that the correct account was restored.

Covet Account Was Never Linked

An unlinked game account may be difficult to recover.

Contact Covet Fashion support and provide:

Previous player name
Approximate level
Closet value
Fashion House name
Previous device
Approximate date last played
Purchase receipts
Screenshots of the old account

Purchase receipts can help show a connection to an account, but they do not guarantee that all progress can be recovered.

Design Home Account Recovery

Before changing devices or reinstalling Design Home:

Open the profile and account settings.
Record the Designer ID privately.
Confirm which account is linked.
Save screenshots of the level and Design Value.
Save recent purchase receipts.

If the wrong or a new account appears:

Do not make unnecessary new purchases.
Check whether the correct Facebook or other supported account is active on the device.
Use the in-game Help option.
Provide the previous Designer ID and identifying account information.

Moving Covet Fashion or Design Home to a New Device

Before replacing, resetting or selling a device:

Link the game account using a supported method.
Record the player or Designer ID.
Take screenshots of current progress.
Save purchase receipts.
Confirm that the linked account can be accessed.

On the new device:

Install the official game from the device’s app store.
Select the existing-account option.
Use the same linked account.
Verify the player name and progress before playing further.

Do not assume that copying the app itself will transfer an unlinked game account.

Missing Covet Fashion or Design Home Purchase

A purchase may be charged without appearing immediately because of:

A delayed app-store transaction
A temporary internet interruption
A game-server delay
The purchase being made on another game account
An incomplete or pending payment
A direct webstore purchase linked to a different account
A display or synchronization problem

Before contacting support:

Confirm that the payment is completed rather than pending.
Save the receipt.
Close and reopen the game.
Restart the device.
Confirm that the correct game account is open.
Check whether the purchased currency, pass or item appears after reconnecting.
Submit a game-support ticket if it remains missing.

Include the transaction date, amount, product, billing platform and receipt number privately.

Apple App Store Purchases and Refunds

Apple controls refunds for purchases billed through Apple’s App Store and In-App Purchase system.

To request an eligible refund:

Visit Apple Report a Problem.
Sign in with the Apple Account that made the purchase.
Select Request a Refund.
Choose the reason.
Select the affected Covet Fashion or Design Home purchase.
Submit the request.

Apple determines refund eligibility. Contact game support separately when a paid item was not delivered, because the game team may need to investigate the player account even when Apple controls the payment.

For additional assistance, visit the Apple Customer Service page.

Google Play Purchases and Refunds

For a purchase billed by Google Play:

Open Google Play purchase history.
Confirm that the transaction is complete.
Verify which Google account made the purchase.
Request a Google Play refund when the transaction is eligible.
Contact the game-support team if the purchase was completed but the virtual item was not delivered.

Google says refund options can depend on how much time has passed:

Within 48 hours: Google Play may be able to review the refund request.
After 48 hours: Contact the developer to troubleshoot and ask about available refund options.

Google and the game developer may have different responsibilities. Provide the Google Play order information only through secure support routes.

Covet Fashion and Design Home Webstore Purchases

Some virtual currency, passes, bundles or promotional items may be sold through a game-operated website rather than Apple or Google Play.

For a direct webstore problem:

Confirm the web address was the official game store.
Save the emailed receipt.
Confirm which player account was connected.
Record the purchased bundle or currency amount.
Check the payment statement for the merchant name.
Contact the applicable game-support team.

Apple cannot refund a transaction that was not processed through Apple. Google cannot refund a transaction that was not processed through Google Play.

Subscriptions, Passes and Free Trials

Covet Fashion and Design Home may offer passes, subscriptions, free trials, VIP benefits or limited-time premium programs.

Before accepting an offer, confirm:

Whether it is a one-time purchase or recurring subscription
The trial length
The renewal price
The renewal frequency
Which company controls billing
How to cancel
Which benefits end after cancellation

Deleting the game does not necessarily cancel a subscription.

Cancel an Apple Subscription

Open the Apple Account subscription settings and cancel the affected subscription before the renewal deadline.

Cancel a Google Play Subscription

Open Google Play, select Payments and Subscriptions, open Subscriptions and cancel the affected game subscription.

Canceling future renewal does not automatically refund an earlier payment. A separate refund request may be required.

Unauthorized CrowdStar, Covet Fashion or Design Home Charge

An unfamiliar charge may result from:

An Apple or Google Play purchase
A direct game-webstore transaction
A recurring pass or subscription
A child or household member using the device
A purchase made through another Apple or Google account
An unauthorized use of payment information

To investigate:

Review Apple, Google Play and direct-webstore purchase history.
Check the email account for a matching receipt.
Ask authorized household members whether they made the purchase.
Check active subscriptions.
Contact the applicable game-support team.
Contact the billing platform.
Contact the card issuer if the transaction remains unauthorized.

Do not publicly post the complete transaction identifier, receipt or payment-card number.

Prevent Purchases by a Child or Another User

To reduce accidental or unauthorized in-app purchases:

Require authentication for every app-store purchase.
Use parental controls.
Do not share an app-store password.
Review Family Sharing or household payment settings.
Remove saved payment methods when appropriate.
Review active subscriptions regularly.

Refund eligibility is determined by the billing provider and applicable policies. Explain accurately whether the purchase was accidental, unauthorized or made by a household member.

Covet Fashion or Design Home Will Not Load

A loading or startup problem can involve:

A temporary server incident
An outdated game version
An unsupported operating-system version
Insufficient device storage
A weak internet connection
Corrupted temporary data
An account-linking problem
A device date or time error

Try:

Check the game help center’s Known Issues section.
Confirm that the device has a stable internet connection.
Close and reopen the app.
Restart the device.
Update the game.
Update the operating system when supported.
Confirm that adequate storage is available.

Do not uninstall an unlinked account before contacting support. Reinstalling can make account recovery more difficult when progress was stored only on the device.

Game Crashes, Freezes or Runs Slowly

Document:

The screen or activity where the crash occurs
Whether the problem began after an update
Device model
Operating-system version
Game version
Available storage
Whether Wi-Fi or mobile data was used

Basic troubleshooting includes:

Restarting the app and device
Closing unnecessary background apps
Updating the game
Using a stable network
Checking Known Issues
Submitting a support request with screenshots

Avoid using unofficial modified versions of the game or third-party tools that promise free currency, account recovery or score manipulation.

Missing Cash, Diamonds, Crowns, Tickets, Keys or Items

Virtual currency or inventory can appear missing because of:

A delayed purchase
A challenge or entry cost
An accidental purchase
A reward that was not claimed
The wrong game account being open
A temporary synchronization problem
A disputed or refunded transaction

Before submitting a ticket:

Restart the game.
Confirm the correct account.
Review recent gameplay and purchases.
Record the approximate balance before and after the issue.
Save relevant receipts and screenshots.

Support may be unable to reverse an ordinary gameplay choice, expired offer, completed challenge entry or virtual item used as intended.

Covet Fashion House or Social Feature Problem

A Fashion House, friend-list or social problem may involve:

Facebook-linking errors
A player being removed from a Fashion House
Missing friends
Borrowing restrictions
Chat moderation
Runway Rally participation

Capture the Fashion House name, date, feature involved and relevant screenshot. Do not publish another player’s private messages or identifying information.

Support may explain a feature or investigate a technical error, but it may not reverse every decision made by a Fashion House leader or another player.

Design Home Voting, Inventory or Challenge Problem

Design Home support topics include:

Challenge entry and voting
Star Score and Design Value
Missing inventory
Cash, Diamonds and Keys
Design Pass
VIP webstore benefits
Borrowing and friends
My Homes
Known and resolved issues

When reporting a challenge problem, include:

Challenge name
Entry deadline
Approximate submission time
Item or reward affected
Screenshot of the error
Device and app version

A disappointing vote or score by itself does not necessarily indicate a technical error.

Design Home Inspired Shopping Problems

Design Home may link players to real-world home products through Design Home Inspired or another shopping feature.

A real-product order is different from a virtual furniture or Diamond purchase.

Check:

Which retailer or merchant sold the product
Which website processed the payment
The merchant’s order confirmation
Shipping and return terms
Whether Design Home only provided the link

Contact the retailer shown on the receipt for shipping, physical returns, damaged merchandise or ordinary product refunds unless the checkout information specifically directs the customer to Design Home.

Delete a Covet Fashion or Design Home Account

Account deletion is a serious and usually irreversible action.

Deleting an account may permanently remove:

Game progress
Levels and scores
Closet or inventory
Virtual currency
Purchased digital items
Pass benefits
Social connections

Deleted assets generally cannot be transferred to a new account.

Before deletion:

Confirm that deletion is necessary.
Cancel any separate app-store subscription.
Save receipts and records needed for a billing dispute.
Record the Player or Designer ID privately.
Read the complete deletion warning.

Deleting the game app is not the same as deleting the account. Deleting an account is also not guaranteed to cancel a separate Apple or Google Play subscription.

Privacy and Personal-Data Requests

Privacy options may be available in the game’s account settings or through EA’s privacy portal.

A privacy request may involve:

Accessing personal information
Deleting account data
Changing advertising choices
Reviewing linked accounts
Correcting account information

Account deletion and a general privacy request are not always the same action. Read the consequences before confirming deletion of game progress.

Scams and Fake CrowdStar Support

Be cautious with websites or callers claiming to offer:

A CrowdStar customer-service telephone number
Free Diamonds, Cash, Crowns or Keys
Account recovery for an upfront fee
Modified versions of Covet Fashion or Design Home
Guaranteed five-star scores
Remote access to fix the game

Official support should not require:

Your Apple, Google, Facebook or EA password
A current authentication code
Remote control of your phone
Payment through gift cards or cryptocurrency
Installation of an unofficial app

Access support through the game or the official help centers listed on this page.

Warranty, Returns and Recalls

Covet Fashion and Design Home are digital games rather than physical consumer products.

There is generally no:

Physical-product warranty
Repair-center network
Return warehouse
Replacement-part system
Consumer-product recall process

Billing, purchase and service problems are handled through:

The game-support team
Apple
Google Play
The direct webstore or payment provider
Electronic Arts

Virtual items, currencies and subscriptions are governed by the applicable game, EA and billing-platform terms.

How to File a CrowdStar Game Complaint

Identify the game. State whether the problem involves Covet Fashion or Design Home.
Identify the responsible provider. Determine whether the issue belongs to the game team, EA, Apple, Google Play or a direct webstore.
Create an in-game support ticket. Use the question-mark and conversation icons when the app is accessible.

Use the web form when necessary. Submit through the applicable game help center if the game cannot be opened.
Provide documentation. Include the device, game version, account ID, receipt and screenshots privately.
Request a ticket number. Keep all replies connected to the same conversation.

State the requested resolution. Ask for account recovery, a missing purchase, billing review, technical correction or written explanation.

Information to Include in a Complaint

Game and account name
Player or Designer ID supplied privately
Device and operating system
Date the problem began
Error message
Purchase date and billing platform
Receipt supplied privately
Steps already attempted
Previous support-ticket number
The exact resolution requested

How to Escalate an Unresolved CrowdStar Support Complaint

Reply through the existing Covet Fashion or Design Home support conversation.
Restate the unresolved issue briefly.
Provide the earlier ticket number.
Attach the receipt or account evidence through the secure support form.

Ask whether the request can be reviewed by a senior support representative.
Ask for the decision and reason in writing.
Contact Apple, Google Play or the direct payment provider when the dispute concerns its transaction.
Use EA Help for a broader EA account or security issue.

Avoid opening numerous tickets about the same issue unless the original ticket can no longer be accessed. Multiple duplicate tickets may make the history harder to follow.

CrowdStar Company Information

Legacy company: CrowdStar
Acquired by: Glu Mobile in 2016
Current parent company: Electronic Arts Inc.
EA headquarters: 209 Redwood Shores Parkway, Redwood City, CA 94065
EA corporate phone: 1-650-628-1500
Active games: Covet Fashion and Design Home
Consumer support: In-game help and game-specific online support forms

EA’s Redwood City address is a corporate and legal office. It is not a walk-in game-support facility, app-store refund counter or device-repair location.

For current parent-company details, visit the Electronic Arts Corporate Office Headquarters page.

CrowdStar Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently shows CrowdStar with 0 out of 5 stars based on zero reviews.

No CrowdStar, Covet Fashion or Design Home reviews have been submitted to this page. There are therefore no visible review dates, positive themes, complaint themes, purchase outcomes, account-recovery experiences, gameplay opinions or customer-support patterns to summarize.

The displayed 0 out of 5 reflects the absence of submitted ratings. It should not be interpreted as an actual zero-star rating assigned by players.

CrowdStar Customer Service Frequently Asked Questions

Does CrowdStar have a customer-service phone number?

No current public general-support telephone number is published for CrowdStar, Covet Fashion or Design Home. Use the applicable in-game or web support form.

Is support@crowdstar.com still the official support email?

The current official game help centers do not publish it as the primary support route. Use the Covet Fashion or Design Home support form instead.

Is CrowdStar still in business?

CrowdStar no longer operates as an independent mobile-game company. Its active games are now part of Electronic Arts through Glu Mobile.

Who owns CrowdStar?

Glu Mobile acquired CrowdStar in 2016. Electronic Arts acquired Glu Mobile in 2021.

Is Covet Fashion still active?

Yes. Covet Fashion remains active and has current EA and game-support pages.

Is Design Home still active?

Yes. Design Home remains active and continues to receive updates and events.

How do I contact Covet Fashion support?

Use the question-mark and message options in the Covet Fashion app or submit a request through the Covet Fashion web help center.

How do I contact Design Home support?

Open the Design Home profile, select the question-mark icon and then the message icon, or use the Design Home web support form.

How do I recover a lost Covet Fashion account?

Use the EA account, email, Facebook account or Apple ID previously linked to Covet Fashion. Contact support when the account was not linked or the recovery option fails.

Can CrowdStar restore a deleted account?

Current help articles warn that account deletion is permanent and that deleted progress and purchased assets cannot be restored.

Who refunds an Apple in-app purchase?

Apple reviews refunds for transactions processed through Apple’s App Store and In-App Purchase system.

Who refunds a Google Play purchase?

Google Play may review eligible recent refund requests. After the applicable Google period, contact game support to troubleshoot and ask about available options.

Does deleting Covet Fashion or Design Home cancel a subscription?

No. Cancel an Apple or Google Play subscription through the platform that bills it.

What should I do if virtual currency is missing?

Restart the game, confirm that the correct account is open, save the receipt and submit a game-support ticket.

Where is CrowdStar headquartered?

CrowdStar does not currently publish a separate active headquarters. Electronic Arts’ headquarters are at 209 Redwood Shores Parkway in Redwood City, California.

Related Mobile Game Customer Service Pages

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service contacts, company information, complaint routes, ratings and customer reviews since 2004.

We are an independent consumer-help website and are not owned or operated by CrowdStar, Glu Mobile, Electronic Arts, Covet Fashion, Design Home, Apple, Google, Facebook, an app store, payment processor or mobile-device company.

Our goal is to help players identify the correct support route, protect private account and payment information, document purchase and game problems, escalate unresolved complaints and report whether an issue was resolved.

Share Your CrowdStar Support Experience

Have you contacted Covet Fashion or Design Home support about a missing purchase, lost account, subscription, game crash, virtual currency, challenge, voting problem, deleted progress or unauthorized charge?

Leave a review below and explain:

Which game was involved
Which device and platform you used
Whether the problem involved an account, purchase or gameplay
Which support route you used
Whether a ticket number was created
What response was provided
How long the issue remained unresolved
Whether the problem was resolved

Privacy and account-security warning: Do not publish EA, Apple, Google or Facebook passwords; authentication codes; complete Player or Designer IDs; support-ticket numbers; account-linking email addresses; full receipts; payment-card or bank information; private chat messages; minor children’s personal information; or screenshots showing private account details.

Reviews and comments may be moderated for personally identifiable information, profanity, spam, impersonation, threats and other content that violates the commenting policy.

Page Update Note

This CrowdStar support page was updated on July 23, 2026, to explain that CrowdStar is no longer an independent customer-service operation; identify Electronic Arts as the current parent company through Glu Mobile; remove the inactive CrowdStar website, unverified general-support email and outdated San Francisco address; add the current Covet Fashion and Design Home in-game and web support routes; clarify that no public general-support telephone number is currently published; add account-recovery, account-linking, new-device, purchase, refund, subscription, virtual-currency, troubleshooting, deletion, privacy, scam-warning and complaint-escalation guidance; remove unsupported review themes; and confirm that the live CustomerServiceNumbers.com page currently has no reviews.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with CrowdStar, Glu Mobile, Electronic Arts Inc., Covet Fashion, Design Home, Apple, Google, Google Play, Facebook, Meta, an app store, direct game webstore, payment processor, mobile carrier or device manufacturer.

This page is provided for informational, complaint and review purposes only. CustomerServiceNumbers.com cannot access or restore a game account, recover deleted progress, provide virtual currency, change a score, reverse a gameplay decision, issue an app-store refund, cancel a subscription, delete personal data, investigate a private payment or guarantee that a missing digital item can be restored.

Game support routes, ownership, app features, account-linking methods, passes, subscriptions, prices, virtual currencies, refund policies, billing providers, device requirements, privacy procedures and company addresses can change. Confirm important information through the applicable game, Electronic Arts, Apple, Google Play, the payment provider and the current terms before taking action.

Comments are moderated for profanity, PII, and spam. Offensive words may be soft-masked (e.g., “f—”) but your meaning is preserved. See our Commenting Policy.

CrowdStar Support for Covet Fashion and Design Home