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DoorDash Customer Service: Orders, Refunds, DashPass & Complaints

DoorDash is a local commerce and delivery platform used for restaurant meals, groceries, convenience items, retail products, alcohol delivery where available, and business meal programs. Customers may need DoorDash support for missing orders, wrong deliveries, late deliveries, refunds, DashPass billing, account access, payment issues, promo codes, safety concerns, or complaints.

DoorDash support is usually handled through the DoorDash app or website, where customers can select the specific order and issue. DoorDash also provides phone and chat support for customers, Dashers, merchants, and DoorDash for Business accounts.

How to Contact DoorDash Customer Service

DoorDash Customer Support: 1-855-431-0459
Customer Support Hours: Chat and phone support available 24 hours a day, 7 days a week

DoorDash App Support: Open the DoorDash app, choose the order, tap Help, and select the issue
DoorDash Customer Help Center: DoorDash Customer Support
Dasher Support: 1-855-431-0459
Dasher Help Center: DoorDash Dasher Support
Merchant Support for Live Order Issues: 1-855-222-8111
Merchant Help Center: DoorDash Merchant Support
DoorDash for Business Support: 1-855-830-5429
DoorDash for Business Email: business-support@doordash.com
DoorDash for Business Hours: Monday-Sunday, 5:00 a.m. to 9:00 p.m. Pacific Time
DoorDash Crimson / Dasher Card Support: 1-855-973-1040 (used for some Dasher Crimson/card-related support)

Website: DoorDash.com
Corporate Address: DoorDash, Inc., 303 2nd Street, South Tower, Suite 800, San Francisco, CA 94107

Best Way to Reach DoorDash by Issue

Missing, Wrong, or Late Orders

For a missing order, wrong order, incorrect item, cold food, late delivery, or delivery that went to the wrong address, start in the DoorDash app or website. Open the order, tap Help, and choose the issue that best matches the problem. DoorDash’s guided support tools may offer a refund, credit, reorder option, or connection to a support agent.

Refunds and Credits

Refunds and credits depend on the issue, order status, payment method, and DoorDash’s review of the delivery. Keep photos of incorrect or damaged items, screenshots of delivery status, chat messages, receipts, and the order number. If a refund is approved but does not appear, check whether it was issued as DoorDash credit or returned to the original payment method.

DashPass Billing or Cancellation

DashPass is DoorDash’s membership program. To cancel DashPass, sign in to your DoorDash account, go to Manage DashPass, and follow the cancellation steps. If you were charged after canceling, contact DoorDash support with your account email, charge date, amount, cancellation confirmation, and the payment method used.

Account Login, Password, or Payment Problems

For login issues, locked accounts, password resets, payment failures, promo code problems, or account changes, use the DoorDash Help Center or call 1-855-431-0459. Avoid sending full card numbers, passwords, or one-time codes through unsecured messages.

DoorDash Safety Issues

If there is an immediate emergency, call 911 first. For non-emergency safety concerns involving a delivery, customer, Dasher, merchant, alcohol order, harassment, unsafe drop-off, or threatening behavior, report the issue through the DoorDash app or contact DoorDash support.

Dasher Support

Dashers can use the Dasher app Help section or call 1-855-431-0459 for support. Common Dasher issues include pay, ratings, account access, background check questions, app problems, order issues, deactivation appeals, delivery problems, and safety concerns.

Merchant Support

Restaurants and merchants should use the Merchant Portal, Business Manager App, DoorDash tablet, or Merchant Help Center. For live order issues, DoorDash Merchant Support lists 1-855-222-8111. Have your store name, store ID if available, store address, order number, and customer issue ready.

DoorDash for Business

For DoorDash for Business account support, meal programs, employee DashPass, corporate billing, gift cards, or expensed meals, call 1-855-830-5429 or email business-support@doordash.com.

What to Have Ready Before Contacting DoorDash

DoorDash order number
Account email and phone number
Restaurant, store, or merchant name
Delivery address
Dasher name, if available in the app
Photos of wrong, missing, damaged, or unsafe items
Screenshot of delivery status, refund decision, or support chat
Receipt, payment method, and charge amount
DashPass cancellation confirmation, if applicable
Merchant store ID or business account details, if applicable
Police report or incident report number, if the issue involves safety or theft

Common DoorDash Customer Service Issues

DoorDash customers, Dashers, and merchants may contact support for help with:

Missing orders
Wrong address deliveries
Incorrect or missing food items
Refund denials or refund delays
DoorDash credits instead of card refunds
DashPass cancellation or billing problems
Duplicate charges or unknown DoorDash charges
Promo code or gift card issues
Account login or password problems
Delivery safety concerns
Dasher pay, ratings, or app issues
Merchant order, tablet, menu, or payment issues
DoorDash for Business billing or account questions

DoorDash Customer Reviews and Complaints on CSN

CustomerServiceNumbers.com currently has zero live reviews for DoorDash. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize a DoorDash review trend.

If you have contacted DoorDash about a missing order, refund, wrong delivery, DashPass charge, Dasher issue, merchant problem, business account, safety concern, or complaint, you can leave a review below to help other customers understand what worked and what did not.

DoorDash Refund and Complaint Tips

Report order problems as soon as possible through the DoorDash app or website.
Use the specific order’s Help menu instead of starting with a general message.

Take photos of missing, wrong, damaged, or unsafe items.
Save support chat transcripts, screenshots, and refund decisions.
Check whether DoorDash issued a credit instead of a refund to your card.
If a restaurant made the mistake, still start with DoorDash if the order was placed through DoorDash.
If you ordered through a restaurant’s own app and DoorDash only delivered it, contact both the restaurant and DoorDash if needed.

If a payment-card refund remains unresolved, contact your card issuer to ask about dispute options.

DoorDash Fraud, Scam, and Safety Tips

Do not share your DoorDash password, verification code, or one-time login code with anyone who calls or texts you.
Be cautious of fake DoorDash support calls asking for bank, card, or account information.

Dashers should be careful with suspicious orders that ask them to call an outside number or provide account details.
Use official DoorDash app support or the official Help Center whenever possible.
If a safety incident is happening now, call 911 first.

If you see a DoorDash charge you do not recognize, check your DoorDash account, household members, DashPass, and linked cards before disputing the charge.

How to Escalate a DoorDash Complaint

Open the DoorDash app or website and select the specific order or account issue.
Use the Help menu to report the problem and follow the guided support steps.

If the guided tool does not resolve the issue, use chat support or call 1-855-431-0459.
Keep screenshots of the order, delivery photo, support chat, refund decision, and charge.
For DashPass billing issues, save cancellation confirmations and billing records.

For merchant issues, use the Merchant Portal or call 1-855-222-8111 for live order problems.
For DoorDash for Business, call 1-855-830-5429 or email business-support@doordash.com.
If a card charge, refund, or duplicate billing issue remains unresolved, contact your card issuer to ask about dispute rights.

DoorDash Compared with Other Delivery Apps

DoorDash competes with delivery and local commerce services such as Uber Eats, Grubhub, Postmates, Instacart, Shipt, Amazon, Walmart delivery, and restaurant-owned delivery services. Customers often compare these platforms based on fees, delivery time, refund handling, driver availability, restaurant selection, grocery options, subscription value, and customer support responsiveness.

Related Customer Service and Consumer Resources

Frequently Asked Questions About DoorDash Customer Service

What is the DoorDash customer service phone number?

DoorDash customer support can be reached at 1-855-431-0459. DoorDash lists chat and call support as available 24 hours a day, 7 days a week.

Is 1-855-973-1040 still DoorDash customer service?

The number 1-855-973-1040 appears in some DoorDash support content for specific Dasher Crimson or card-related support situations. For regular customer and Dasher support, DoorDash currently lists 1-855-431-0459.

How do I get a DoorDash refund?

Open the DoorDash app or website, select the order, tap Help, and choose the issue. DoorDash may offer a refund, DoorDash credit, reorder option, or support review depending on the issue and order history.

How do I cancel DashPass?

Sign in to DoorDash, go to Manage DashPass, and follow the cancellation prompts. Save your cancellation confirmation in case you are charged again.

How do Dashers contact DoorDash?

Dashers can use the Dasher app Help section, chat support in the Dasher app, or call 1-855-431-0459.

What is the DoorDash Merchant Support phone number?

For live DoorDash merchant order issues in the U.S., call 1-855-222-8111.

What is the DoorDash for Business support number?

DoorDash for Business support can be reached at 1-855-830-5429 or by email at business-support@doordash.com.

Is CustomerServiceNumbers.com affiliated with DoorDash?

No. CustomerServiceNumbers.com is not affiliated with DoorDash, Inc., DashPass, DoorDash for Business, or any restaurant, merchant, Dasher, or delivery partner. This page provides customer service contact information, complaint guidance, and a place for consumers to share their own experiences.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help DoorDash customers, Dashers, merchants, and business users find the correct support path for orders, refunds, DashPass, account issues, safety concerns, and complaints.

Share Your DoorDash Customer Service Experience

Have you contacted DoorDash about a missing order, wrong delivery, refund, DashPass charge, account issue, Dasher support problem, merchant issue, business account, safety concern, or complaint? Share your experience below to help other customers know what to expect.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with DoorDash, Inc., DashPass, DoorDash for Business, any restaurant, merchant, Dasher, or delivery partner. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences.

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