Category: Customer Service Information for Delivery and Ride Companies – Reviews

Delivery and Ride Companies customer service, company phone numbers, addresses, chat links, email, websites and more contact information. Also, reviews, ratings, feedback and complaints regarding the companies customer service performance.

  • Postmates Customer Service, Refunds, Charges and Order Help

    Postmates customer service can help with missing or incorrect orders, delivery problems, refunds, payment holds, unexpected charges, Uber One membership and account security. Postmates does not publish a general customer-service phone number or direct support email, so customers should sign in through the Postmates app or official Help Center for personalized assistance.

    How to Contact Postmates Customer Service

    • General customer-service phone: Postmates does not publish a verified public customer-service number.
    • General support email: Postmates does not publish a direct customer-support email.
    • Postmates Help Center: Order, account, payment and membership help
    • Personalized support: Sign in through the Postmates app or Help Center and select the affected order.
    • Support availability: Support routes depend on the issue. Postmates does not publish one universal 24/7 schedule for every channel.
    • Current website: Postmates.com
    • Corporate and legal address: Postmates, LLC, 1725 3rd Street, San Francisco, CA 94158
    • Parent company: Uber Technologies, Inc.
    Do not rely on unofficial Postmates telephone numbers found in advertisements, directories or social-media posts. Postmates and Uber direct ordinary order problems through authenticated online support so the representative can review the correct account and transaction.

    Postmates Is Owned by Uber

    Uber completed its acquisition of Postmates in December 2020. Postmates remains available as a consumer ordering brand, but its support, payment, membership, merchant and courier systems are integrated with Uber. This means:
    • Postmates customers use Uber’s Postmates Help Center.
    • Uber One provides the membership benefits formerly associated with Postmates Unlimited.
    • Postmates Cash became Uber Cash.
    • Restaurants and stores use Uber merchant-support systems.
    • Delivery people use the Uber Driver app rather than the former Postmates Fleet app.
    The former Postmates office at 201 3rd Street in San Francisco should not be used as the current consumer-support address.

    Best Postmates Support Route by Issue

    • Missing or wrong item: Select the order in the app and report the exact item within 48 hours.
    • Order never arrived: Check the delivery location and contact support through that order within 48 hours.
    • Late delivery: Follow the live tracking screen and use Help if the order is substantially delayed.
    • Cancelled order: Review who cancelled and whether the restaurant had started preparing the order.
    • Duplicate-looking charge: Determine whether one transaction is a pending authorization hold.
    • Unknown charge: Review order history, Uber One, Uber Cash and household account activity before reporting it.
    • Refund status: Open the affected order and review the refund information shown in support.
    • Grocery substitution: Review replacement preferences and the final itemized receipt.
    • Uber One charge: Open Uber One under the account profile and review the membership and renewal date.
    • Account compromised: Reset the password, secure the connected email and report unauthorized activity.
    • Courier problem: Report it through the completed order so the delivery record can be reviewed.
    • Restaurant food or ingredient issue: Contact the merchant as well as Postmates when appropriate.
    • Immediate danger: Call 911 rather than waiting for app support.

    Information to Have Before Contacting Postmates

    • Postmates or Uber account email address
    • Mobile number associated with the account
    • Order number
    • Restaurant or store name
    • Order date and approximate time
    • Delivery address
    • Item names and quantities
    • Final receipt and checkout screenshot
    • Tracking or delivery screenshot
    • Photograph of a wrong, damaged or incomplete order
    • Date and amount of a disputed transaction
    • Last four digits of the payment method
    • Uber One renewal date when applicable
    • Previous support conversation or case reference
    • A concise description of the requested resolution
    Do not publicly post an order number, complete delivery address, payment-card information, account password, verification code, gate code or private communication with a courier.

    How to Report a Missing or Wrong Item

    Report a missing or incorrect item as soon as possible. Postmates asks customers to contact support within 48 hours for the best opportunity to receive a refund or another resolution.
    1. Open the Postmates app or Help Center.
    2. Sign in to the account used for the order.
    3. Select the affected order.
    4. Choose the option for a missing, incorrect or wrong order.
    5. List each missing or incorrect item separately.
    6. Upload a clear photograph when requested.
    7. Submit the report and save the support confirmation.
    Postmates may issue a refund for a qualifying item, but it generally cannot send a replacement item. A new order may be required when the customer still needs the product.

    Postmates Order Never Arrived

    If an order is marked delivered but cannot be found:
    1. Check the front door, side entrance, lobby, reception desk and designated delivery area.
    2. Review the delivery photograph and address.
    3. Check messages or missed calls from the delivery person.
    4. Ask household members, neighbors or building staff.
    5. Open the order and report nondelivery within 48 hours.
    6. Save screenshots of the tracking page and delivery photograph.
    If the delivery person made a reasonable effort to contact the customer at the delivery address, Postmates says a refund may not be available.

    Late Postmates Delivery

    Delivery estimates can change because of restaurant preparation, store inventory, traffic, weather, courier availability or multiple deliveries. For a late order:
    • Review the latest estimated arrival time.
    • Check whether the merchant is still preparing the order.
    • Follow the delivery person’s location after pickup.
    • Keep the telephone nearby in case the courier needs directions.
    • Use the Help option if tracking stops updating or the delay becomes excessive.
    • Photograph food that arrives in an unsafe or unacceptable condition.
    Do not instruct a courier to drive unsafely or violate traffic rules to meet an earlier estimate.

    Postmates Cancelled Orders

    An order may be cancelled by the customer, restaurant, store or delivery person.

    Restaurant or Store Cancellation

    A merchant may cancel because an item is unavailable, the store is too busy or an allergy request cannot be accommodated. Postmates says the customer should not be charged when the store cancels the order.

    Customer Cancellation

    A refund may depend on whether the restaurant has started preparing the food or the store has begun processing the order. Cancelling after preparation begins may result in a partial or full charge.

    Courier Cancellation

    The platform may attempt to assign another delivery person. If the delivery cannot be completed, review the order status and refund information in the app.

    Change a Postmates Delivery Address

    An incorrect delivery address may be changeable before the courier picks up the order.
    1. Open the order-progress screen.
    2. Select Help.
    3. Select Change My Address.
    4. Enter the corrected address.
    5. Review any delivery-fee adjustment.
    After pickup, contact the delivery person through the app. The courier can decide whether the new address is practical, and an added-distance charge may apply. A delivery person is not required to travel to a substantially different or unsafe location. Contact support if the address cannot be corrected.

    Postmates Refund Requests

    Refund eligibility depends on the reason, how quickly the issue is reported and what happened during preparation and delivery. A refund may be considered for:
    • Missing items
    • Incorrect items
    • Receiving another customer’s order
    • An order that never arrived
    • A merchant cancellation
    • A qualifying damaged or unusable item
    • An incorrect completed charge
    A refund may be denied or reduced when:
    • The problem was reported too late.
    • The customer cancelled after preparation began.
    • The courier could not reach the customer at the delivery location.
    • The submitted information does not support the claim.
    • The issue concerns a preference rather than a missing, incorrect or unusable item.
    Submit truthful and complete information. Repeated unsupported refund requests can lead to additional account review.

    How to Check a Postmates Refund

    1. Sign in to Postmates.
    2. Open Orders or order history.
    3. Select the affected order.
    4. Review the support response and refund status.
    5. Confirm the amount and payment method.
    6. Check the payment account after the issuer’s normal processing period.
    A support credit, Uber Cash adjustment and payment-card refund are different. Confirm which form of reimbursement was issued.

    Authorization Holds and Duplicate-Looking Charges

    Postmates can place a temporary authorization hold when an order is submitted. The final charge may appear before the temporary hold disappears, making it look as though the order was charged twice. Postmates says a hold usually disappears within 3–10 business days, although the timing depends on the bank or card issuer.
    1. Determine whether each transaction is pending or completed.
    2. Compare the amounts with the final receipt.
    3. Wait for the normal authorization-release period.
    4. Contact the card issuer for the status of the pending hold.
    5. Contact Postmates if two completed charges remain.
    Do not file a chargeback solely because a pending authorization appears beside the final order charge. First confirm whether both transactions have actually settled.

    Unknown or Unauthorized Postmates Charge

    An unfamiliar Postmates transaction may involve:
    • A recent food, grocery or retail order
    • A temporary authorization hold
    • An Uber One renewal
    • An order placed by another household member
    • A family or business profile
    • An Uber Cash or gift-card transaction
    • An account that has been compromised
    Review the order history, receipts, Uber One status and Uber Cash activity. If the charge remains unknown:
    1. Change the account password.
    2. Secure the connected email account.
    3. Review saved payment methods and profile information.
    4. Report the unauthorized activity through Postmates Help.
    5. Contact the card issuer promptly.

    Postmates Fees and Final Order Price

    The amount shown at checkout may include:
    • Menu or merchandise subtotal
    • Estimated tax
    • Delivery fee
    • Service fee
    • Small-order fee
    • Long-range fee
    • Priority-delivery fee
    • Marketplace fee
    • Delivery-address adjustment fee
    • Local regulatory or operating fee
    • Bag or merchant fees
    • Tip
    Delivery and service fees are not tips. Review every charge before placing the order. For retail or grocery orders, the final subtotal may change because of in-store prices, substitutions, unavailable items, weighed products or changes to promotions. Compare the initial estimate with the final itemized receipt.

    Grocery and Retail Substitutions

    When an item is unavailable, replacement options may include:
    • Replace with a similar item
    • Require customer approval
    • Select preferred replacement choices
    • Do not replace and refund the item
    Keep app notifications on while the courier shops. If approval is required and the customer does not respond, the unavailable item may be refunded instead of replaced. After delivery, compare the final receipt, replacement item and price. Report an incorrect or unacceptable substitution through the order promptly.

    Food Allergies and Special Requests

    Do not rely solely on an app note for a serious food allergy. Ingredient availability, preparation methods and cross-contact risks are controlled by the restaurant.
    • Review the restaurant’s allergy information.
    • Contact the merchant directly before ordering when necessary.
    • Use only restaurants that confirm they can address the request.
    • Keep the telephone nearby in case the merchant contacts you.
    • Do not consume food that appears incorrect or unsafe.
    If a restaurant cannot accommodate an allergy request, the app may allow the order to be changed or cancelled. Seek emergency medical care for a serious allergic reaction rather than waiting for customer support.

    Food Safety, Contamination and Illness Complaints

    Stop eating food that appears spoiled, contaminated, improperly packaged or unsafe. Preserve:
    • The food and packaging when safe to do so
    • The receipt
    • Photographs
    • Order and delivery times
    • Restaurant information
    • Temperature information when available
    • Medical records and receipts when relevant
    Report the issue to both Postmates and the merchant. Serious suspected foodborne illness may also be reported to the local health department. Call 911 for an immediate medical emergency.

    Postmates Uber One Membership

    Uber One is the current membership program used for qualifying Postmates and Uber Eats orders. Current standard membership options may include:
    • Monthly membership
    • Annual membership
    • Student membership
    • Promotional or partner-funded membership
    Benefits may include $0 delivery fees and up to 10% savings on eligible restaurant and store orders that meet the displayed minimum. Look for the Uber One icon. Taxes and additional fees can still apply.

    How to Cancel Uber One

    1. Open the Postmates or Uber app.
    2. Select the profile or Account icon.
    3. Select Uber One.
    4. Select Manage Membership.
    5. Select End Membership.
    6. Follow the confirmation prompts.
    7. Save a screenshot showing the cancellation and end date.
    Cancel well before the renewal date. Current help pages contain different instructions concerning the final 24–48 hours before renewal, so cancelling at least 48 hours early is the safer approach. Removing a payment card, deleting the app or cancelling an eligible credit card does not automatically cancel Uber One. End the membership directly through the account. Membership charges are generally nonrefundable after a new billing cycle begins except when applicable law or a specific offer provides otherwise.

    Postmates Cash, Uber Cash and Gift Cards

    Former Postmates Cash balances are now treated as Uber Cash. An Uber Cash balance may include:
    • Purchased Uber Cash
    • Gift-card balances
    • Customer-support credits
    • Promotional credits
    • Qualifying partner benefits
    At checkout, verify whether Uber Cash is turned on and which payment method will cover any remaining amount. Do not publicly post a gift-card code. If a code appears invalid or already redeemed, submit the error screenshot through authenticated support.

    Postmates Account Hacked or Compromised

    Warning signs include:
    • Orders you did not place
    • Delivery calls or messages about unknown orders
    • Receipts for unfamiliar transactions
    • Changes to the account email, password or payment profile
    • An unexpected Uber One membership
    Take these steps promptly:
    1. Reset the Postmates or Uber password.
    2. Change the password for the connected email account.
    3. Review account and order history.
    4. Remove unknown payment methods or profile changes.
    5. Report the compromise through official Postmates Help.
    6. Contact the bank about unauthorized completed charges.

    Postmates Courier and Delivery-Person Support

    The former Postmates Fleet app is no longer the normal platform for accepting deliveries. Postmates delivery work moved into Uber Eats and the Uber Driver app. Current or former couriers should use: Consumer order support cannot necessarily resolve courier onboarding, background checks, earnings, taxes or deactivation appeals.

    Postmates Restaurant and Merchant Support

    Restaurants and stores should use Uber’s merchant-support systems for:
    • Order management
    • Menu or catalog changes
    • Merchant payments
    • Missing-item adjustments
    • Tablet or integration problems
    • Store hours
    • Account access
    Customers should not use merchant support for an ordinary consumer refund request.

    Postmates Privacy and Data Requests

    Postmates account information is managed within Uber’s privacy systems. Customers can use the Uber Privacy Center to:
    • Review privacy information
    • Request a copy of account data
    • Request correction or deletion where available
    • Manage certain advertising and data-sharing choices
    • Contact Uber about a privacy concern
    A data download may contain account information, order history and messages sent through the platform. It may exclude sensitive payment details and information belonging to other people.

    Postmates Scam and Fake Support Warnings

    • Use Postmates.com, the official app and Help.Uber.com.
    • Do not trust an unofficial phone number because it appears in a sponsored search result.
    • Do not share an account password or one-time verification code.
    • Do not allow an unknown support representative to control a phone or computer remotely.
    • A legitimate refund should not require gift cards, cryptocurrency or payment to an individual.
    • Do not provide a complete payment-card number through social media or an unverified form.
    • Do not send a courier money outside the app to release an order or refund.
    • Sign in independently instead of clicking an unexpected account-warning link.
    • A review posted here does not contact Postmates, cancel an order or request a refund.

    How to Escalate a Postmates Complaint

    1. Open the exact order in the Postmates app or website.
    2. Select the support category that matches the issue.
    3. Provide the order details and requested resolution.
    4. Upload relevant receipts, screenshots or photographs.
    5. Submit the issue within 48 hours when it involves missing, incorrect or undelivered items.
    6. Save the support response and case details.
    7. Reply through the existing support conversation if the resolution is incomplete.
    8. Contact the merchant separately when food preparation, ingredients or product quality are involved.
    9. Contact the payment provider for an unresolved unauthorized completed charge.
    10. Report suspected online fraud to the Federal Trade Commission when appropriate.

    Postmates Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows no visible Postmates reviews and a rating of 0 out of 5 based on 0 reviews. Because no reviews have been submitted, this page does not establish positive or negative Postmates customer-service trends. Future reviews can help readers understand current experiences involving missing orders, delivery delays, refunds, authorization holds, unexpected fees, Uber One, account security and support response times.

    Related Customer Service Numbers Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize support routes, order guidance, billing information, subscription help, safety warnings and reader reviews. We are not owned by Postmates, Uber Technologies, Uber Eats, a restaurant, store, delivery person, payment provider or government agency.

    Share Your Postmates Customer Service Experience

    Have you contacted Postmates about a missing order, wrong item, delivery delay, cancellation, refund, authorization hold, unexpected fee, Uber One charge or compromised account? Leave a factual review below and explain which support route you used, how long assistance took and whether the matter was resolved. Comments are moderated. Do not include order numbers, complete delivery addresses, gate codes, payment details, passwords, verification codes, courier telephone numbers, private email addresses or photographs showing identifying information. Last Updated: July 11, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Postmates, Postmates, LLC, Uber Technologies, Uber Eats, any restaurant, store, delivery person, payment processor or government agency. Postmates does not provide customer support through this website. Support routes, refund eligibility, reporting periods, fees, delivery estimates, Uber One prices, membership benefits and cancellation procedures can change. Review the current checkout page, order receipt, account information and official Postmates terms for controlling details. This page cannot change or cancel an order, contact a courier, issue a refund, remove a charge, cancel Uber One, access an account, investigate a safety incident or resolve an emergency. It is not legal, financial, food-safety, cybersecurity or payment-dispute advice.

  • Uber Eats Customer Service: Orders and Refunds

    Uber Eats customer service assists with missing orders, incorrect food, damaged items, late deliveries, refund requests, canceled orders, delivery-person complaints, unauthorized charges, grocery substitutions, Uber One memberships, and account problems.

    Uber Eats does not publish a general customer-service phone number for every customer. Support is primarily provided through the Uber Eats app and the official Uber Help Center, where customers can select the affected order and submit a request connected to that transaction.

    Need help with an Uber ride instead? Visit our separate Uber customer service page for ride charges, cancellation fees, lost items, driver complaints, safety reports, and rider-account problems.

    Uber Eats Customer Service Help by Issue

    • Missing or incorrect item: Select the completed order and report each missing or incorrect product. Upload a photograph when requested.
    • Order never arrived: Report the problem through the affected order as soon as possible, preferably within 48 hours.
    • Food quality or damaged order: Photograph the food, packaging, receipt, and delivery condition before discarding anything.
    • Order is late: Check the latest estimated arrival time and contact the delivery person through the app when available.
    • Cancel an order: Cancel before the merchant accepts it to improve the likelihood of receiving a full refund.
    • Refund has not appeared: Open the order and review its refund status. Check whether the original transaction remains pending.
    • Unrecognized charge: Compare the charge with your Uber Eats order history, Uber ride history, Uber One membership, and any temporary authorization hold.
    • Uber One charge: Open the Uber One membership area to manage or cancel the membership.
    • Delivery-person complaint: Rate the completed delivery and submit additional details through the order’s Help section.
    • Safety concern: Call 911 for an immediate emergency and report the incident to Uber through the app after everyone is safe.

    How to Contact Uber Eats

    Uber Technologies corporate headquarters:
    Uber Technologies, Inc.
    1725 Third Street
    San Francisco, CA 94158

    The corporate-office number is not an Uber Eats order-support, refund, or complaint hotline. Corporate employees generally cannot access individual orders or bypass the in-app support process.

    Does Uber Eats Have a Customer-Service Phone Number?

    Uber states that it does not offer a general customer-service phone number for Uber Eats customers.

    Customers should sign in to receive personalized support. Depending on the account, market, order, and support issue, Uber may display:

    • Automated troubleshooting
    • A support form
    • Messaging or chat
    • Email follow-up
    • A telephone option for certain eligible users

    Some customers with an eligible premium status may see a Call us option after signing in. The number should be obtained directly through the Uber Eats app or an official Uber support page rather than an online advertisement or directory.

    Is Uber Eats Support Available 24 Hours?

    Uber says customers can access its in-app support platform at any time. The response method and availability of a live representative may depend on the problem, account, and location.

    How to Report Missing or Incorrect Uber Eats Items

    Report missing or incorrect food through the specific order:

    1. Open the Uber Eats app.
    2. Select Account.
    3. Select Orders.
    4. Choose the affected order.
    5. Select Help.
    6. Choose the missing or incorrect item option.
    7. Identify each item involved.
    8. Upload a photograph when requested.
    9. Submit the request.

    Uber advises customers to report these problems promptly, generally within 48 hours for the best chance of receiving a refund or other resolution.

    Provide:

    • The restaurant or store name
    • The order date and time
    • The missing or incorrect item names
    • The price of each affected item
    • A photograph of any incorrect item
    • A photograph of the receipt or packaging when useful

    Uber generally does not send the delivery person back with a replacement item. A customer who still needs the product may have to place another order. Uber will review whether a refund, Uber Cash, or another adjustment is appropriate.

    Missing Condiments, Utensils or Free Items

    Refund eligibility may differ when the missing product had no separate charge. Customers should still report the problem so Uber and the merchant can document the order-accuracy issue.

    State whether the missing item was:

    • Separately purchased
    • Included with a meal
    • A paid modification
    • A free condiment or utensil
    • Required because of an allergy or dietary need

    What to Do When an Uber Eats Order Never Arrives

    Before submitting a non-delivery complaint:

    • Check the front door, lobby, reception desk, gate, and delivery photograph.
    • Confirm that the delivery address in the app is correct.
    • Check calls and messages from the delivery person.
    • Ask household members, coworkers, or building staff whether they accepted it.
    • Review the order status and latest arrival time.

    If the order still cannot be located:

    1. Open the affected order.
    2. Select Help.
    3. Choose Order never arrived.
    4. Describe where you checked and whether anyone contacted you.
    5. Submit the complaint within 48 hours when possible.

    Uber may review the delivery-person location, delivery photograph, messages, attempted calls, order instructions, and other delivery records.

    A refund may be denied when the delivery person arrived at the correct location and made a reasonable effort to contact the customer but could not complete the delivery.

    Order Marked Delivered but Left at the Wrong Address

    Save a screenshot of:

    • The delivery photograph
    • The address shown on the order
    • The map location
    • Messages exchanged with the delivery person

    Explain why the photograph or location does not match your property. Do not enter a neighboring property or confront another person when doing so may be unsafe.

    Late Uber Eats Orders

    Uber Eats may display both an estimated delivery time and a latest arrival time. An order arriving after the original estimate but before the latest arrival time may still be considered on time under Uber’s system.

    When an order is delayed:

    1. Check the current status in the app.
    2. Review the latest arrival time.
    3. Contact the delivery person through the app when available.
    4. Contact the restaurant if it uses its own delivery staff.
    5. Use the order’s Help section if the order exceeds the latest arrival time.

    If the order arrives too late to be useful, explain:

    • The original estimated time
    • The latest arrival time
    • The actual delivery time
    • Whether the food arrived cold or unsafe
    • Whether the delay affected a meeting, event, or scheduled meal

    A delay alone does not guarantee a refund. The result may depend on the order status, delivery records, food condition, and length of the delay.

    Food Quality, Damage and Food-Safety Complaints

    Report quality or damage problems through the completed order.

    Examples include:

    • Food arriving spilled or crushed
    • Open or damaged packaging
    • Cold food that should have been hot
    • Melted frozen products
    • Undercooked food
    • Spoiled or expired groceries
    • Foreign material in food
    • An allergy request that was not followed
    • Food that appears unsafe to consume

    Before discarding the order:

    1. Photograph the food and packaging.
    2. Photograph the receipt or item label.
    3. Save the order number.
    4. Record the delivery time.
    5. Submit the complaint through the affected order.

    Do not eat food you reasonably believe may be contaminated or unsafe. Seek medical help when a reaction or illness requires treatment.

    For a serious food-safety concern, preserve relevant packaging, receipts, photographs, and medical documentation. You may also need to contact the restaurant and the appropriate local health department.

    How to Cancel an Uber Eats Order

    To cancel through the app:

    1. Open the active order.
    2. Select Help or Cancel order.
    3. Review any displayed cancellation charge.
    4. Confirm the cancellation.

    Uber generally guarantees a free cancellation only before the restaurant or store accepts the order. Once the merchant accepts and begins preparing it, some or all of the order may remain chargeable.

    Canceling Because the Address Is Wrong

    Contact the delivery person through the app as soon as one has been assigned. The delivery person may be unable to travel to a substantially different location.

    When the address cannot be corrected, use the Help section to review the cancellation options. A refund is not guaranteed after the merchant has accepted the order.

    Merchant or Delivery Person Canceled the Order

    Restaurants or stores may cancel because:

    • An item is unavailable
    • The merchant is closed
    • The merchant is too busy
    • An allergy or special request cannot be accommodated
    • No delivery person is available

    A delivery person may cancel if the customer or address cannot be located. Keep the phone nearby and respond to calls or messages while waiting for the order.

    Review the updated receipt and order history to determine whether Uber issued a charge, refund, or temporary authorization hold.

    Uber Eats Refunds

    Uber decides refund requests based on the specific order and reported problem. Possible outcomes may include:

    • A refund for a missing item
    • A refund for an incorrect item
    • A refund for an undelivered order
    • A partial adjustment
    • Uber Cash
    • No adjustment when Uber determines the order was properly completed

    A customer requesting a refund should provide:

    • The order number
    • The affected item and amount
    • A clear explanation
    • Photographs when applicable
    • The delivery or cancellation timeline

    How to Check an Uber Eats Refund

    Open the order in the app or sign in through Uber Help. Select the transaction and review the refund status.

    Confirm:

    • The amount Uber approved
    • The date the adjustment was issued
    • Whether it was returned to the payment method or issued as Uber Cash
    • Whether the original charge is still pending

    Bank processing times can differ from Uber’s internal refund date. Contact the bank when Uber confirms a refund but it does not appear after the bank’s normal processing period.

    Duplicate, Pending and Unrecognized Uber Eats Charges

    An apparent duplicate charge may be a temporary authorization hold rather than two completed payments.

    Uber places an authorization hold when an order is submitted to confirm that the payment method has sufficient funds. The temporary pending transaction may appear separately from the completed order charge.

    Uber says authorization holds commonly disappear within approximately three to ten business days, although the financial institution may take longer.

    Before contacting support, determine:

    • Whether the transaction is pending or posted
    • Whether the amount matches an Uber Eats order
    • Whether it is an Uber ride charge
    • Whether it is an Uber One renewal
    • Whether another account uses the same payment method
    • Whether a family member placed the order
    • Whether a tip or order adjustment changed the total

    How to Report an Unauthorized Uber Eats Charge

    Use Uber’s official unrecognized-charge form.

    Uber may ask for:

    • The transaction date
    • The charge amount
    • The first six and last four digits of the card
    • The card expiration date
    • A screenshot of the transaction
    • An email address where support can respond

    Submit financial information only through an official Uber website or app. Do not post card details in a public review.

    Contact the bank or card issuer promptly when the card may have been stolen or compromised.

    Uber One Membership and Billing Help

    Uber One is a membership that may provide benefits on eligible Uber Eats orders and Uber rides.

    To cancel Uber One:

    1. Open the Uber or Uber Eats app.
    2. Select Account.
    3. Select Uber One.
    4. Select Manage Membership.
    5. Select End Membership.
    6. Follow the confirmation prompts.

    Uber advises members to cancel at least 48 hours before the next billing date to avoid the next renewal charge. When the renewal is closer than 48 hours, use the membership-support option shown in the app.

    Deleting the Uber Eats app or removing a payment method does not necessarily cancel Uber One. Confirm that the membership page shows an end date or cancellation confirmation.

    Unrecognized Uber One Charge

    Check:

    • The Uber One membership page
    • The renewal date
    • Whether the subscription is monthly or annual
    • Other Uber accounts in the household
    • App-store subscription records
    • Previous free-trial terms

    Use the Uber One support form when a membership was canceled but another charge appeared or when you need both cancellation and refund assistance.

    Delivery-Person Complaints and Safety Reports

    For an ordinary delivery complaint:

    1. Open the completed order.
    2. Select the rating option.
    3. Rate the merchant, delivery person, and individual items.
    4. Use the Help section to provide additional details.

    Complaints may involve:

    • Failure to follow delivery instructions
    • Leaving the order at the wrong location
    • Unprofessional communication
    • Damaged handling
    • Unsafe driving
    • Harassment, threats, or discrimination
    • A person or vehicle that did not match the app

    For an immediate emergency, call 911. Once everyone is safe, submit a safety report through the Uber Eats order or Uber Help Center.

    Save:

    • The order number
    • The delivery-person name shown in the app
    • The vehicle information
    • Messages and call records
    • Photographs or security-camera footage
    • Police or medical report details when applicable

    Do not confront a delivery person when doing so could create a safety risk.

    Uber Eats Account and Login Problems

    Customers may need support because:

    • The password no longer works
    • A verification code does not arrive
    • The account telephone number changed
    • The email address is no longer accessible
    • Orders appear that the customer did not place
    • The account has been restricted
    • A promotion or Uber Cash balance disappeared

    If you can still sign in:

    1. Change the password.
    2. Review the email address and telephone number.
    3. Check payment methods.
    4. Review recent Uber Eats orders and Uber rides.
    5. Report any unauthorized transactions.

    If you cannot sign in, use Uber’s official login and account-recovery help. Do not pay a third party claiming it can restore the account.

    Uber Eats Customer Reviews and Complaints

    CustomerServiceNumbers.com does not currently have any submitted Uber Eats reviews. There is therefore not enough CSN review data to calculate a meaningful customer rating or identify verified complaint trends.

    As customers submit reviews, useful areas to monitor may include:

    • Missing and incorrect items
    • Late or undelivered orders
    • Food condition and quality
    • Refund decisions
    • Cancellation charges
    • Duplicate or unauthorized charges
    • Uber One billing
    • Delivery-person conduct
    • Access to human support
    • Whether the complaint was ultimately resolved

    These are common reasons customers may contact a delivery service. They should not be interpreted as verified CustomerServiceNumbers.com review trends until actual reviews support the conclusions.

    What to Include in Your Uber Eats Review

    A useful review should explain:

    • Whether the order came from a restaurant, grocery store, or other merchant
    • What went wrong
    • How quickly the problem was reported
    • Which support option was used
    • Whether the response appeared automated or came from a person
    • What refund or adjustment was offered
    • How long the resolution took
    • Whether the matter was ultimately resolved

    Do not include full payment-card numbers, account passwords, verification codes, private addresses, delivery-person phone numbers, or other sensitive information.

    How to Escalate an Uber Eats Complaint

    1. Select the affected order. This gives support access to the merchant, delivery, payment, and timeline information.
    2. Choose the most accurate issue. Missing items, food quality, non-delivery, cancellation, and unauthorized charges have separate support paths.
    3. Report the problem promptly. Submit missing, wrong, or undelivered-order complaints within 48 hours when possible.
    4. Upload evidence. Include photographs, screenshots, receipts, and delivery instructions.
    5. State the requested resolution. Ask clearly for a refund, partial adjustment, membership cancellation, account correction, or another specific action.
    6. Save Uber’s response. Keep screenshots and case information.
    7. Reply through the existing support thread. Explain specifically why the response did not resolve the original complaint.
    8. Contact the payment provider when appropriate. Notify the bank promptly when a transaction appears fraudulent.

    Information to Include in an Uber Eats Complaint

    Include:

    • The order number
    • The merchant name
    • The order date and delivery time
    • The affected items and amounts
    • Photographs or screenshots
    • The original delivery instructions
    • Previous support responses
    • The resolution you are requesting

    Uber Eats Customer Service Frequently Asked Questions

    What is the Uber Eats customer-service phone number?

    Uber Eats does not publish a general customer-service phone number. Sign in through the app or Uber Help Center for personalized support. Certain eligible users may see a call option after logging in.

    How do I contact Uber Eats about an order?

    Open the app, select Account, choose Orders, select the affected order, and tap Help.

    How long do I have to report a missing Uber Eats item?

    Uber advises customers on several order-problem pages to report missing, incorrect, or undelivered orders within 48 hours for the best chance of receiving a refund or other resolution.

    Will Uber Eats redeliver a missing item?

    Uber generally does not replace missing or incorrect orders. The company may provide a refund or another adjustment after reviewing the complaint.

    How do I get a refund from Uber Eats?

    Select the affected order and choose the option describing the problem. Provide item details, photographs, and other requested evidence.

    How do I cancel an Uber Eats order?

    Open the active order and select the cancellation option. A full refund is generally guaranteed only before the merchant accepts the order.

    Why do I see two Uber Eats charges?

    One transaction may be a temporary authorization hold. Compare the pending and posted transactions and allow the bank’s normal hold-processing period.

    How do I cancel Uber One?

    Open Account, select Uber One, choose Manage Membership, and select End Membership.

    How do I report a delivery person?

    Open the completed order, submit a rating, and use the Help section to report the specific conduct. Call 911 first for an immediate emergency.

    Where is Uber Eats headquartered?

    Uber Eats is operated by Uber Technologies, Inc., headquartered at 1725 Third Street, San Francisco, CA 94158.

    How Uber Eats Compares With Other Delivery Services

    Uber Eats competes with other food and delivery platforms offering restaurant ordering, grocery delivery, memberships, and app-based customer support.

    When comparing delivery services, consider restaurant availability, delivery fees, membership benefits, order tracking, cancellation policies, refund procedures, and access to human support.

    Related Uber and Delivery Customer Service Pages

    Related Consumer Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004.

    We are an independent consumer-help website and are not owned or operated by Uber or Uber Eats. Because fake delivery-support phone numbers and refund scams may appear online, we direct readers toward Uber’s official app and Help Center rather than publishing unverified numbers.

    Our goal is to help consumers select the correct support path, document order problems, understand common charge issues, and share whether the company resolved the complaint.

    Share Your Uber Eats Customer Service Experience

    Have you contacted Uber Eats about a missing order, incorrect food, late delivery, refund, cancellation, Uber One membership, unauthorized charge, grocery substitution, or delivery-person complaint?

    Leave a review below and explain what happened, which support option you used, how quickly Uber responded, what resolution was offered, and whether the matter was ultimately resolved.

    Do not include passwords, verification codes, complete card numbers, private addresses, delivery-person contact information, or other sensitive personal details.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Uber Technologies, Inc., Uber Eats, Postmates, or any Uber subsidiary. Uber Eats does not provide customer support through this website.

    Contact information and support links are provided to help consumers reach Uber Eats directly. Reviews and complaints reflect the experiences and opinions of individual contributors.

  • Instacart Customer Service Phone Number, Orders & Refund Help

    Instacart is an online grocery delivery and pickup platform operated by Maplebear Inc. Customers use Instacart to order groceries, household essentials, alcohol where available, pet supplies, pharmacy-related items, restaurant orders in some areas, and retail products from participating stores. Customers often contact Instacart customer service for missing items, damaged items, wrong items, refunds, late deliveries, delivery issues, shopper problems, account access, payment problems, Instacart+ membership questions, promo credits, EBT SNAP issues, gift cards, safety concerns, and suspicious charges.

    If you are looking for the Instacart customer service phone number, Instacart support can be reached at 1-888-246-7822. Instacart also provides help through the Instacart Help Center, the Instacart app, order-specific support, live chat options, and a senior and specialized support line.

    How to Contact Instacart Customer Service

    Important support note: Instacart support is usually fastest when you start from the order in your account. Open the Instacart app or website, go to your order, and choose the issue that matches your problem. This connects the support request to the shopper, retailer, delivery window, receipt, refund status, and payment method.

    Best Way to Reach Instacart by Issue

    • Missing, wrong, damaged, expired, spoiled, or poor replacement items: Report the problem from the order in the Instacart app or website.
    • Late, delayed, or never-arrived order: Open the order and use Get Help so Instacart can review the delivery status.
    • Refund not showing: Check the digital receipt, original charge, refund adjustment, and payment method before contacting support.
    • Instacart+ membership charge: Use the Instacart+ membership page to cancel or review refund eligibility.
    • Senior or specialized support: Call 1-844-981-3433.
    • Payment, authorization hold, or duplicate charge: Review your digital receipt and bank statement, then contact Instacart support.
    • EBT SNAP or OTC Network / Medicare card refund: Contact Instacart Customer Experience instead of the retailer.
    • Shopper issue or safety concern: Use the safety reporting option in the app or website.
    • Shopper account or shopper payment issue: Use the Shopper app help tools or Instacart Shopper Help.
    • Retailer, brand, or business inquiry: Use Instacart’s company contact page to choose the correct business support route.

    What to Have Ready Before Contacting Instacart

    • Your Instacart account email address and phone number
    • The order number or digital receipt
    • The retailer name and delivery or pickup date
    • Photos of damaged, spoiled, expired, incorrect, or missing items if available
    • The shopper conversation or replacement/refund details from the order
    • Delivery address, delivery photo, delivery notes, and tracking updates if relevant
    • Credit card, debit card, EBT SNAP, OTC Network, PayPal, Klarna, or gift card payment details if relevant
    • Instacart+ membership charge date, renewal date, and cancellation confirmation if relevant
    • Promo code, credit, coupon, or offer terms if a discount did not apply
    • Case number, chat transcript, email confirmation, or prior support response

    Common Instacart Customer Service Issues

    Common reasons customers contact Instacart include:

    • Missing grocery items or wrong items delivered
    • Expired, damaged, spoiled, leaking, or poor-quality items
    • Poor replacements or unwanted substitutions
    • Late deliveries, no-show deliveries, or orders marked delivered but not received
    • Refunds, credits, and missing refund adjustments
    • Authorization holds, duplicate charges, service fees, delivery fees, and tip changes
    • Instacart+ membership charges, cancellation, auto-renewal, and refund eligibility
    • Promo codes, credits, coupons, gift cards, and referral credits not applying
    • EBT SNAP, OTC Network, Medicare card, and payment-method issues
    • Account login, password reset, phone verification, and account lockouts
    • Shopper communication, shopper conduct, safety incidents, or delivery instructions
    • Retailer return policies, order cancellations, rescheduling, and custom-order restrictions

    Instacart Customer Reviews and Complaints on CSN

    The live CustomerServiceNumbers.com Instacart page currently shows zero customer reviews. Because there are no live CSN reviews yet, there is not enough CSN feedback to summarize a reliable Instacart customer-service trend on this site.

    If you have contacted Instacart about a missing item, wrong item, damaged order, refund, late delivery, Instacart+ charge, shopper issue, payment problem, promo credit, EBT SNAP issue, gift card concern, safety report, or account problem, you can leave a review below. Reviews are individual experiences and may not represent every Instacart order, shopper, retailer, delivery area, payment method, or support case.

    Instacart Refunds, Credits, and Missing Items

    Instacart says customers can report order issues through the app or website for problems such as missing items, incorrect items, expired items, damaged items, spoiled items, poor replacements, late orders, delayed orders, wrong orders, or orders that never arrived. Instacart may issue a credit or refund for eligible issues.

    Instacart says order problems should generally be reported within 3 days of pickup or delivery. If you request a refund soon after receiving the order, Instacart may adjust the original charge instead of posting a separate refund line. Check your digital receipt and original bank or card statement before assuming the refund is missing.

    Returns are usually subject to the retailer’s return policy. Some items may need to be returned to the store with your digital Instacart receipt. For EBT SNAP or OTC Network / Medicare card purchases, Instacart says customers should contact Instacart Customer Experience instead of the retailer because Instacart processes those online refunds.

    Instacart+ Membership Charges and Cancellation Help

    Instacart+ is Instacart’s paid membership program. Members may receive benefits such as $0 delivery fees on eligible orders, lower service fees, and promotional benefits, but taxes, tips, and other fees may still apply.

    Instacart says annual members may cancel within the first 5 calendar days of a paid Instacart+ membership and receive a refund only if they have not placed any orders using the membership. If canceled at another time, the membership generally remains active through the end of the paid billing period without a refund.

    If you see an unexpected Instacart+ charge, check whether a free trial converted, a promotional term ended, a partner offer renewed, or another household member used the account. Save the renewal email, account screen, billing date, and cancellation confirmation.

    Delivery, Pickup, Shopper, and Safety Issues

    If your order is late, missing, delivered to the wrong address, or marked delivered but not received, open the order in the Instacart app or website and use Get Help. Keep delivery photos, building access notes, messages with the shopper, and order status screenshots.

    If the issue involves the shopper’s behavior, intoxication, discrimination, food safety, injury, property damage, or another safety concern, use Instacart’s in-app or website safety reporting feature. If there is an emergency or immediate danger, call 911 first.

    For replacement issues, review the items your shopper selected, the replacement instructions you provided, and whether the app gave you the option to approve, reject, or refund substitutions while the order was being shopped.

    Payments, Fees, Gift Cards, EBT SNAP, and Unknown Charges

    Instacart charges can include item totals, delivery fees, service fees, tips, taxes, alcohol fees where applicable, bag fees, retail pricing differences, and membership charges. The final charge can change after checkout because replacements, refunds, weight adjustments, and tip changes can affect the final receipt.

    If you see an unknown Instacart charge, compare the transaction date and amount with your Instacart digital receipts, family account activity, Instacart+ membership, PayPal, Klarna, gift card balance, and bank statement. If the charge appears unauthorized, contact Instacart and your bank or card issuer promptly.

    For EBT SNAP refunds and OTC Network / Medicare card refunds, contact Instacart support because the retailer may not be able to process a refund for Instacart online purchases.

    Instacart Account Security and Scam Warning

    Be careful with fake Instacart phone numbers, fake support agents, phishing emails, suspicious texts, account-takeover attempts, and gift card scams. Scammers may pretend to be Instacart, a shopper, a customer, a retailer, or a support agent.

    • Use instacart.com, the Instacart app, or official Instacart help pages instead of links in suspicious messages.
    • Do not share your password, one-time code, payment card, EBT card, gift card number, CVV, bank login, driver’s license, or Social Security number with an unexpected caller or message sender.
    • Do not buy gift cards or send gift card codes because someone in the chat or by phone says it is required to complete an order.
    • Instacart shoppers should be cautious if a customer asks them to add or purchase gift cards through chat.
    • If you entered payment information on a suspicious site, contact your bank or card issuer immediately.
    • If you suspect identity theft involving Instacart, follow Instacart’s identity-theft documentation process and consider filing an FTC Identity Theft Report.

    Shopper Support, Shopper Payments, and Deactivation Issues

    Instacart shoppers should use the Shopper app and Instacart Shopper Help for shopper-specific issues. Shopper support may be different from customer order support. Shopper issues can include batch problems, payment questions, tips, ratings, account verification, background checks, deactivation appeals, shopper card problems, safety concerns, app issues, and order fraud.

    If your issue involves shopper earnings, a missing payment, a customer report, or a deactivation notice, save the batch details, dates, screenshots, shopper support messages, and any email from Instacart before contacting support or submitting an appeal.

    How to Escalate an Instacart Complaint

    If Instacart customer service does not resolve your issue, try these escalation steps:

    1. Save the order number, receipt, delivery photo, shopper messages, photos, refund confirmation, payment details, and case number.
    2. Use the correct support path: customer order issue, Instacart+ billing issue, shopper support, retailer inquiry, safety report, or identity-theft request.
    3. Report missing, damaged, incorrect, spoiled, or poor replacement items from the order in the app or website as soon as possible.
    4. If a refund is not visible, compare your digital receipt with the original charge because same-day refunds may adjust the original charge instead of creating a separate refund line.
    5. If an Instacart+ charge is disputed, confirm the renewal date, free trial terms, cancellation confirmation, and whether orders were placed under the membership.
    6. If the issue involves a safety incident, report it through Instacart’s safety reporting flow and contact emergency services first if anyone is in immediate danger.
    7. If the issue involves an unauthorized charge, contact Instacart and your bank or card issuer within the required dispute window.
    8. If the issue remains unresolved, consider documenting the complaint with the BBB, state attorney general, FTC, CFPB, card issuer, or another consumer agency when appropriate.
    9. For corporate-level contact information, see the COH recommendation below.

    Instacart Compared with Competitors

    Instacart competes with grocery delivery, pickup, and local delivery services such as Shipt, Amazon Fresh, Walmart delivery, DoorDash, Uber Eats, Grubhub, Postmates, Kroger delivery, Whole Foods delivery, Target delivery, Costco same-day delivery, and retailer-operated delivery services. Customers comparing services often look at retailer availability, delivery speed, item accuracy, shopper communication, fees, tips, Instacart+ benefits, refund handling, EBT SNAP support, app reliability, customer service access, and how quickly missing or damaged item problems are resolved.

    Related Customer Service and Consumer Resources

    Frequently Asked Questions About Instacart Customer Service

    What is the Instacart customer service phone number?

    The Instacart customer service phone number is 1-888-246-7822. Customers can also use the Instacart Help Center, app, website, or order-specific support tools.

    Does Instacart have senior support?

    Yes. Instacart’s senior and specialized support line is 1-844-981-3433. Instacart lists this line as available daily from 8:00 AM to 11:00 PM ET.

    How do I report a missing or wrong Instacart item?

    Open the order in the Instacart app or website and select Get Help. Instacart says order issues such as missing, wrong, damaged, spoiled, poor replacement, late, delayed, or never-arrived orders can be reported through the app or website.

    How long do I have to report an Instacart order problem?

    Instacart says customers can report order issues through the app or website within 3 days of pickup or delivery.

    How do Instacart refunds show on my card?

    Instacart says same-day refunds may adjust the original charge instead of appearing as a separate refund line. Check your digital receipt and compare it with the original bank or card charge.

    How do I cancel Instacart+?

    Sign in to your Instacart account and open the Instacart+ membership page. Annual members may be eligible for a refund only if they cancel within the first 5 calendar days of the paid membership and have not placed any orders using Instacart+.

    How do I contact Instacart Shopper support?

    Instacart shoppers should use the Shopper app and Instacart Shopper Help. Shopper support is different from customer order support and may be tied to the shopper account, batch, payment, or app issue.

    How do I report an Instacart safety issue?

    If there is an emergency, call 911 first. After you are safe, use the Instacart app or website to report a safety incident related to an order, shopper, delivery, food safety, injury, property damage, or discrimination concern.

    Where is Instacart corporate office?

    Maplebear Inc. d/b/a Instacart lists its principal executive offices at 50 Beale Street, Suite 600, San Francisco, CA 94105. For routine order, refund, payment, membership, shopper, and safety issues, use Instacart customer service first.

    Page Update Note

    Updated June 2026: This page was refreshed with current Instacart customer service routing for orders, refunds, missing items, damaged items, late deliveries, Instacart+ membership, senior support, shopper support, payment issues, EBT SNAP refunds, safety reporting, account security, and corporate contact information.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service contact information, complaint resources, and company support routes since 2004. CSN focuses on practical contact guidance, customer reviews, and real-world escalation tips. When a company publishes a real customer service phone number, CSN lists it with context so customers can decide whether to call, sign in, use the app, open an order issue, report a safety concern, or escalate through another route.

    Share Your Instacart Customer Service Experience

    Have you contacted Instacart customer service about an order, refund, missing item, damaged item, shopper issue, Instacart+ charge, payment problem, EBT SNAP refund, promo credit, gift card, safety report, account access, or complaint? Share your experience below. Include the support route you used, how long it took to get help, and whether Instacart resolved the issue. Do not post full order numbers, payment card details, EBT card details, gift card codes, passwords, security codes, addresses, phone numbers, medical information, or private account information in public comments.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Maplebear Inc., Instacart, Instacart.com, Instacart Shopper, any Instacart retail partner, delivery provider, payment provider, or shopper. This page is provided for informational and consumer-feedback purposes only. Phone numbers, support routes, refund rules, membership terms, delivery practices, shopper policies, payment rules, EBT SNAP procedures, safety reporting, fees, and website links may change. Do not post private account, order, identity, payment, home, legal, health, safety, or shopper information in public comments. Always verify important order, refund, membership, payment, legal, safety, and account information directly with Instacart through official channels before taking action.

  • DoorDash Customer Service: Orders, Refunds, DashPass & Complaints

    DoorDash is a local commerce and delivery platform used for restaurant meals, groceries, convenience items, retail products, alcohol delivery where available, and business meal programs. Customers may need DoorDash support for missing orders, wrong deliveries, late deliveries, refunds, DashPass billing, account access, payment issues, promo codes, safety concerns, or complaints.

    DoorDash support is usually handled through the DoorDash app or website, where customers can select the specific order and issue. DoorDash also provides phone and chat support for customers, Dashers, merchants, and DoorDash for Business accounts.

    How to Contact DoorDash Customer Service

    Best Way to Reach DoorDash by Issue

    Missing, Wrong, or Late Orders

    For a missing order, wrong order, incorrect item, cold food, late delivery, or delivery that went to the wrong address, start in the DoorDash app or website. Open the order, tap Help, and choose the issue that best matches the problem. DoorDash’s guided support tools may offer a refund, credit, reorder option, or connection to a support agent.

    Refunds and Credits

    Refunds and credits depend on the issue, order status, payment method, and DoorDash’s review of the delivery. Keep photos of incorrect or damaged items, screenshots of delivery status, chat messages, receipts, and the order number. If a refund is approved but does not appear, check whether it was issued as DoorDash credit or returned to the original payment method.

    DashPass Billing or Cancellation

    DashPass is DoorDash’s membership program. To cancel DashPass, sign in to your DoorDash account, go to Manage DashPass, and follow the cancellation steps. If you were charged after canceling, contact DoorDash support with your account email, charge date, amount, cancellation confirmation, and the payment method used.

    Account Login, Password, or Payment Problems

    For login issues, locked accounts, password resets, payment failures, promo code problems, or account changes, use the DoorDash Help Center or call 1-855-431-0459. Avoid sending full card numbers, passwords, or one-time codes through unsecured messages.

    DoorDash Safety Issues

    If there is an immediate emergency, call 911 first. For non-emergency safety concerns involving a delivery, customer, Dasher, merchant, alcohol order, harassment, unsafe drop-off, or threatening behavior, report the issue through the DoorDash app or contact DoorDash support.

    Dasher Support

    Dashers can use the Dasher app Help section or call 1-855-431-0459 for support. Common Dasher issues include pay, ratings, account access, background check questions, app problems, order issues, deactivation appeals, delivery problems, and safety concerns.

    Merchant Support

    Restaurants and merchants should use the Merchant Portal, Business Manager App, DoorDash tablet, or Merchant Help Center. For live order issues, DoorDash Merchant Support lists 1-855-222-8111. Have your store name, store ID if available, store address, order number, and customer issue ready.

    DoorDash for Business

    For DoorDash for Business account support, meal programs, employee DashPass, corporate billing, gift cards, or expensed meals, call 1-855-830-5429 or email business-support@doordash.com.

    What to Have Ready Before Contacting DoorDash

    • DoorDash order number
    • Account email and phone number
    • Restaurant, store, or merchant name
    • Delivery address
    • Dasher name, if available in the app
    • Photos of wrong, missing, damaged, or unsafe items
    • Screenshot of delivery status, refund decision, or support chat
    • Receipt, payment method, and charge amount
    • DashPass cancellation confirmation, if applicable
    • Merchant store ID or business account details, if applicable
    • Police report or incident report number, if the issue involves safety or theft

    Common DoorDash Customer Service Issues

    DoorDash customers, Dashers, and merchants may contact support for help with:

    • Missing orders
    • Wrong address deliveries
    • Incorrect or missing food items
    • Refund denials or refund delays
    • DoorDash credits instead of card refunds
    • DashPass cancellation or billing problems
    • Duplicate charges or unknown DoorDash charges
    • Promo code or gift card issues
    • Account login or password problems
    • Delivery safety concerns
    • Dasher pay, ratings, or app issues
    • Merchant order, tablet, menu, or payment issues
    • DoorDash for Business billing or account questions

    DoorDash Customer Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently has zero live reviews for DoorDash. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize a DoorDash review trend.

    If you have contacted DoorDash about a missing order, refund, wrong delivery, DashPass charge, Dasher issue, merchant problem, business account, safety concern, or complaint, you can leave a review below to help other customers understand what worked and what did not.

    DoorDash Refund and Complaint Tips

    • Report order problems as soon as possible through the DoorDash app or website.
    • Use the specific order’s Help menu instead of starting with a general message.
    • Take photos of missing, wrong, damaged, or unsafe items.
    • Save support chat transcripts, screenshots, and refund decisions.
    • Check whether DoorDash issued a credit instead of a refund to your card.
    • If a restaurant made the mistake, still start with DoorDash if the order was placed through DoorDash.
    • If you ordered through a restaurant’s own app and DoorDash only delivered it, contact both the restaurant and DoorDash if needed.
    • If a payment-card refund remains unresolved, contact your card issuer to ask about dispute options.

    DoorDash Fraud, Scam, and Safety Tips

    • Do not share your DoorDash password, verification code, or one-time login code with anyone who calls or texts you.
    • Be cautious of fake DoorDash support calls asking for bank, card, or account information.
    • Dashers should be careful with suspicious orders that ask them to call an outside number or provide account details.
    • Use official DoorDash app support or the official Help Center whenever possible.
    • If a safety incident is happening now, call 911 first.
    • If you see a DoorDash charge you do not recognize, check your DoorDash account, household members, DashPass, and linked cards before disputing the charge.

    How to Escalate a DoorDash Complaint

    1. Open the DoorDash app or website and select the specific order or account issue.
    2. Use the Help menu to report the problem and follow the guided support steps.
    3. If the guided tool does not resolve the issue, use chat support or call 1-855-431-0459.
    4. Keep screenshots of the order, delivery photo, support chat, refund decision, and charge.
    5. For DashPass billing issues, save cancellation confirmations and billing records.
    6. For merchant issues, use the Merchant Portal or call 1-855-222-8111 for live order problems.
    7. For DoorDash for Business, call 1-855-830-5429 or email business-support@doordash.com.
    8. If a card charge, refund, or duplicate billing issue remains unresolved, contact your card issuer to ask about dispute rights.

    DoorDash Compared with Other Delivery Apps

    DoorDash competes with delivery and local commerce services such as Uber Eats, Grubhub, Postmates, Instacart, Shipt, Amazon, Walmart delivery, and restaurant-owned delivery services. Customers often compare these platforms based on fees, delivery time, refund handling, driver availability, restaurant selection, grocery options, subscription value, and customer support responsiveness.

    Related Customer Service and Consumer Resources

    Frequently Asked Questions About DoorDash Customer Service

    What is the DoorDash customer service phone number?

    DoorDash customer support can be reached at 1-855-431-0459. DoorDash lists chat and call support as available 24 hours a day, 7 days a week.

    Is 1-855-973-1040 still DoorDash customer service?

    The number 1-855-973-1040 appears in some DoorDash support content for specific Dasher Crimson or card-related support situations. For regular customer and Dasher support, DoorDash currently lists 1-855-431-0459.

    How do I get a DoorDash refund?

    Open the DoorDash app or website, select the order, tap Help, and choose the issue. DoorDash may offer a refund, DoorDash credit, reorder option, or support review depending on the issue and order history.

    How do I cancel DashPass?

    Sign in to DoorDash, go to Manage DashPass, and follow the cancellation prompts. Save your cancellation confirmation in case you are charged again.

    How do Dashers contact DoorDash?

    Dashers can use the Dasher app Help section, chat support in the Dasher app, or call 1-855-431-0459.

    What is the DoorDash Merchant Support phone number?

    For live DoorDash merchant order issues in the U.S., call 1-855-222-8111.

    What is the DoorDash for Business support number?

    DoorDash for Business support can be reached at 1-855-830-5429 or by email at business-support@doordash.com.

    Is CustomerServiceNumbers.com affiliated with DoorDash?

    No. CustomerServiceNumbers.com is not affiliated with DoorDash, Inc., DashPass, DoorDash for Business, or any restaurant, merchant, Dasher, or delivery partner. This page provides customer service contact information, complaint guidance, and a place for consumers to share their own experiences.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help DoorDash customers, Dashers, merchants, and business users find the correct support path for orders, refunds, DashPass, account issues, safety concerns, and complaints.

    Share Your DoorDash Customer Service Experience

    Have you contacted DoorDash about a missing order, wrong delivery, refund, DashPass charge, account issue, Dasher support problem, merchant issue, business account, safety concern, or complaint? Share your experience below to help other customers know what to expect.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with DoorDash, Inc., DashPass, DoorDash for Business, any restaurant, merchant, Dasher, or delivery partner. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences.

  • Lyft Customer Service: Rides, Charges and Complaints

    Lyft customer service assists riders with fare disputes, cancellation fees, unauthorized charges, lost items, driver complaints, safety incidents, account access, Lyft Pink memberships, Price Lock passes, and problems using the Lyft app.

    Lyft does not publish a general customer-service phone number for ordinary rider problems. Most support requests must be submitted through the Lyft app or official Help Center so the complaint can be connected to the correct ride, payment, account, or safety incident.

    Lyft Customer Service Help by Issue

    • Incorrect fare or ride charge: Open Ride History, select the affected ride, and request a price review.
    • Cancellation or no-show fee: Select the ride and use the dispute ride charge option.
    • Pending or duplicate charge: Determine whether one transaction is a temporary payment authorization.
    • Unrecognized Lyft charge: Compare the charge with your ride history, memberships, passes, and any accounts used by family members.
    • Lost item: Select the completed ride and message or call the driver through Lyft’s masked-contact system.
    • Safety concern: Call 911 for an immediate emergency. Report the incident through Lyft’s Safety section once everyone is safe.
    • Driver conduct complaint: Select the completed ride, submit a rating, and report the specific conduct through Help.
    • Account login problem: Use Lyft’s account-recovery feature and verify the email address connected to the account.
    • Lyft Pink charge: Open the Lyft Pink membership area to pause, change, or cancel the plan.
    • Price Lock charge: Open the Price Lock pass details to manage or cancel automatic renewal.
    • Driver earnings or deactivation: Use the Lyft Driver app and the separate driver-support process.

    How to Contact Lyft Customer Service

    Lyft corporate headquarters:
    Lyft, Inc.
    185 Berry Street, Suite 400
    San Francisco, CA 94107

    The corporate-office telephone number is not a general rider-support, refund, lost-item, or safety hotline. Corporate-office employees generally cannot access individual rides or bypass Lyft’s in-app support process.

    Does Lyft Have a General Customer-Service Phone Number?

    Lyft does not publish one general telephone number for ordinary rider questions.

    The company primarily provides customer service through:

    • The Lyft app
    • Individual ride receipts
    • Ride History
    • The online Help Center
    • Support forms connected to specific issues
    • Scheduled callbacks for certain safety or support problems

    Lyft may call a customer after a support request is submitted. Do not assume that an incoming call is legitimate merely because the caller claims to represent Lyft.

    Lyft states that its employees will not unexpectedly ask for sensitive personal information unless you contacted Lyft first.

    Is Lyft Support Available 24 Hours?

    Lyft’s Help Center and in-app support can be accessed at any time. Live response times and available contact methods may depend on the issue.

    Lyft states that its Safety team is available 24 hours a day, seven days a week and will call after a safety-contact request is submitted.

    Lyft Fare and Ride-Charge Problems

    Riders may contact Lyft about:

    • A final fare that was higher than expected
    • An incorrect pickup or destination
    • A driver taking an unnecessarily long route
    • Unexpected tolls or airport charges
    • A wait-time charge
    • A cancellation or no-show fee
    • A duplicate transaction
    • A pending authorization
    • An incorrect tip
    • Lyft Cash or a promotion that was not applied

    How to Dispute a Lyft Ride Charge

    Use the ride’s information inside the Lyft app:

    1. Open the Lyft app.
    2. Select your profile.
    3. Under Account, select Ride History.
    4. Choose the affected ride.
    5. Select Request Review or Dispute Ride Charge.
    6. Choose the reason that most closely matches the problem.
    7. Provide the requested explanation and evidence.

    Include:

    • The ride date and time
    • The pickup and destination
    • The original estimate and final amount
    • The disputed fee or charge
    • Screenshots of the route or estimate
    • The specific adjustment you are requesting

    Ride History can also be used to download receipts, report lost items, add a tip, and request a review of a ride price.

    How to Dispute a Lyft Cancellation or No-Show Fee

    Open the ride in Ride History and select Dispute Ride Charge.

    Explain whether:

    • The driver canceled rather than you
    • The driver did not arrive at the correct pickup location
    • The driver asked you to cancel
    • The driver left before the pickup period ended
    • The vehicle or driver did not match the app
    • A technical problem caused the cancellation
    • You were charged even though no ride occurred

    Lyft cancellation fees may vary based on the ride, location, demand, and how long the driver spent traveling toward the pickup.

    Scheduled-Ride Problems

    For many scheduled rides, Lyft allows the rider to cancel or edit the reservation until one hour before pickup. A fee may apply when a scheduled ride is canceled within one hour of pickup.

    When disputing a scheduled-ride charge, save:

    • The scheduled pickup time
    • The time the driver was expected
    • The time the driver arrived or canceled
    • Messages or calls from the driver
    • The cancellation notice
    • The resulting charge

    Lyft may offer an on-time pickup benefit in certain markets and for qualifying scheduled rides. Eligibility and available credits depend on the ride and location.

    Pending and Duplicate Lyft Charges

    A Lyft transaction marked as pending is generally a temporary authorization rather than a completed charge.

    Temporary authorizations may appear when a customer:

    • Creates a Lyft account
    • Requests a ride
    • Changes a destination
    • Adds a stop
    • Updates a payment method
    • Rents a Lyft-operated bike or scooter

    Lyft states that temporary authorizations generally disappear or appear as a refund within five to seven business days after the payment provider processes them.

    Contact Lyft when two separate charges fully post for the same ride or when a temporary authorization remains beyond the payment provider’s normal processing period.

    Combined Daily Lyft Charges

    Lyft may combine multiple rides from the same day into one transaction when daily payment frequency is enabled.

    For example, two ride receipts may correspond to one combined bank charge. Compare the total on the statement with all rides taken on that date before reporting the charge as unauthorized.

    Unrecognized Lyft Charges

    Before reporting fraud, check whether the charge involves:

    • A ride shown in Ride History
    • A ride requested for another person
    • A family member using the same payment method
    • A cancellation or no-show fee
    • A tip added after the ride
    • A Lyft Pink renewal
    • A Price Lock pass
    • A bike or scooter rental
    • Several rides combined into one daily charge
    • A temporary authorization

    If the charge remains unidentified, report it through Lyft’s Help Center and contact the card issuer promptly when fraud is suspected.

    Do not publish a complete card number in a public complaint or send it to an unofficial support provider.

    Lyft Lost-Item Help

    The easiest way to recover an item left in a Lyft vehicle is to contact the driver through the completed ride.

    1. Open the Lyft app.
    2. Select your profile and open Ride History.
    3. Choose the affected ride.
    4. Select the lost-item option.
    5. Call or message the driver through the app.

    Lyft generally allows a rider to call or message the driver through the app for 24 hours after the ride. The system uses a masked number to protect both parties’ personal telephone information.

    Lyft Lost-Item Return Fee

    Lyft currently charges a $20 lost-item return fee after the driver reports that the item was successfully returned. The fee is intended to compensate the driver for the time involved.

    Tips are optional and separate from the return fee.

    A driver should not require cash for the official Lyft lost-item return fee. Report a cash request to Lyft support.

    What If the Lost Item Was Your Phone?

    Use Lyft’s online lost-phone form from another device. Provide:

    • The name on the Lyft account
    • The email address connected to the account
    • An alternate telephone number
    • The date and approximate time of the ride
    • The pickup and destination
    • A description of the phone

    Contact the mobile carrier and use the device manufacturer’s location or lock tools when appropriate.

    Important Lost-Item Limitations

    Lyft cannot guarantee that an item will be found or returned. Lyft generally does not reimburse customers for the value of belongings left in a vehicle.

    For identification, keys, payment cards, medication, or devices containing sensitive information, consider contacting the appropriate issuer, insurer, carrier, or local law-enforcement agency.

    Lyft Safety, Accident and Driver Complaints

    Call 911 when there is an immediate threat, serious injury, fire, crime in progress, or another emergency.

    Lyft riders can also use the in-app Safety tools to request emergency assistance. Lyft’s partnership with ADT may allow a rider to discreetly contact an ADT safety professional who can alert emergency services and share available ride information.

    How to Report a Lyft Safety Incident

    After reaching a safe location:

    1. Open the Lyft app or Help Center.
    2. Select the affected ride.
    3. Choose the safety-reporting option.
    4. Request contact from Lyft’s Safety team.
    5. Provide the ride and incident details.

    Lyft states that its Safety team operates 24 hours a day, seven days a week and will call after the request is submitted.

    Safety complaints may involve:

    • A collision or accident
    • A driver believed to be impaired
    • Threatening behavior
    • Physical or sexual assault
    • Harassment or discrimination
    • Unsafe driving
    • A dangerous vehicle condition
    • A weapon
    • A person or vehicle that did not match the app

    How to Report a Lyft Accident

    Call 911 when emergency assistance is needed. Then use Lyft’s official accident-report form.

    Gather:

    • The date, time, and location
    • The driver’s name
    • The vehicle make, model, color, and license plate
    • Photographs or video
    • Witness contact information
    • Police report information
    • Medical records or receipts when applicable
    • Insurance information exchanged at the scene

    Lyft’s Claims Customer Care team may contact the rider or driver after the accident report is submitted.

    Non-Emergency Driver Complaints

    For non-emergency conduct:

    1. Open the completed ride.
    2. Submit a rating.
    3. Select the option explaining the problem.
    4. Provide specific factual details.

    Driver complaints may involve:

    • Smoking or a vehicle that strongly smells of smoke
    • Unprofessional communication
    • A dirty or unsafe vehicle
    • A driver refusing the requested destination
    • Late arrival or cancellation
    • Failure to follow reasonable pickup instructions
    • Asking the rider to leave at an unsafe or unintended location

    Lyft’s current policy prohibits smoking inside a vehicle while driving on the platform.

    Lyft Account and Login Problems

    Customers may need help because:

    • The verification code does not arrive
    • The telephone number connected to the account changed
    • The account email address is no longer accessible
    • The Lyft app does not recognize the account
    • The rider account was restricted or deactivated
    • Unexpected rides or account changes appear

    Changing a Lyft Phone Number

    When already signed in:

    1. Open the Lyft app menu.
    2. Select Settings.
    3. Select the existing telephone number.
    4. Enter and verify the new number.

    If you cannot access the old number, use Lyft’s account-recovery feature. You will generally need access to the email address connected to the account.

    Protecting a Compromised Lyft Account

    Possible warning signs include:

    • Rides you did not request
    • Unexpected receipts
    • Changes to the account telephone number or email address
    • An unfamiliar payment method
    • Verification codes you did not request
    • A password or login that no longer works

    If you can still access the account:

    1. Change the Lyft password or sign-in credentials.
    2. Secure the email account connected to Lyft.
    3. Review payment methods and ride history.
    4. Report unrecognized rides or charges.
    5. Remove information you do not recognize.

    Lyft warns users to ignore suspicious calls, texts, and emails. A Lyft employee should not unexpectedly ask for personal or account information unless you contacted Lyft first.

    Lyft Pink Membership Help

    Lyft Pink is an automatically renewing membership offering eligible ride, bike, scooter, and partner benefits.

    To pause, change, or cancel Lyft Pink:

    1. Open the Lyft app menu.
    2. Select Lyft Pink.
    3. Select Manage Plan.
    4. Choose the pause, change, or cancellation option.
    5. Save the confirmation.

    Removing a payment card or deleting the Lyft app does not necessarily cancel the membership.

    Check the Lyft Pink area for:

    • The plan type
    • The next renewal date
    • The payment method
    • The cancellation or pause status
    • Any free-trial terms

    Lyft Price Lock Pass Help

    A Price Lock pass can automatically renew each month unless its renewal is canceled.

    To manage a pass:

    1. Open the Lyft app.
    2. Select Price Lock.
    3. Choose the active pass.
    4. Open the pass details or management section.
    5. Cancel automatic renewal or the pass when eligible.

    If the pass has not yet been used, Lyft may provide an option to cancel it for a refund. Once it has been used, the customer may be able to stop future renewal without receiving a refund for the current period.

    Save a screenshot showing the cancellation date and renewal status.

    Lyft Driver Support

    Drivers should use the Lyft Driver app and select Support and Safety or Get Help.

    Driver concerns may include:

    • Missing or incorrect earnings
    • Vehicle-document approval
    • Telephone-number verification
    • Background checks
    • Accident-related account holds
    • Express Drive charges
    • Cash-out problems
    • Temporary or permanent deactivation

    Appealing a Permanent Driver Deactivation

    Lyft provides an appeal process for eligible permanent driver deactivations.

    A driver may submit:

    • Dashcam footage
    • Photographs
    • Police reports
    • Corrected records
    • Other evidence relevant to the decision

    Lyft generally permits one appeal of the same permanent deactivation unless meaningful new information later becomes available.

    This page is primarily intended for riders. Drivers leaving a CSN review should identify themselves as drivers so their complaint is not confused with an ordinary rider issue.

    Lyft Customer Reviews and Complaints

    CustomerServiceNumbers.com currently shows Lyft with a rating of 2.1 out of 5 stars based on seven reviews.

    The published CSN reviews date from 2018, so the rating should be treated as a small and dated sample rather than a current measurement of overall Lyft customer satisfaction.

    Complaints described in the CSN reviews include:

    • Scheduled pickup and charge problem: A customer reported that a scheduled ride for six passengers never arrived, but a $64 charge appeared.
    • Difficulty reaching Lyft: A reviewer said attempts to contact Lyft or its headquarters were unsuccessful.
    • Driver accident and account hold: A driver reported being unable to drive after a minor accident while waiting for Lyft’s safety process.
    • Driver activation problem: A prospective driver reported that Lyft would not recognize a valid telephone number after documents were submitted.
    • Smoking and late cancellation: A rider described a vehicle that smelled strongly of smoke and a separately scheduled ride that was canceled late.

    More recent complaints submitted on the related CorporateOfficeHeadquarters.com Lyft page describe:

    • Long delays and difficulty obtaining live help
    • A passenger being asked to leave a ride at an unwanted location
    • Difficulty reporting a possible theft or lost property
    • Problems canceling a recurring Price Lock charge
    • Rider ratings and suspension warnings without a clear explanation

    These are individual customer reports and do not establish that every Lyft rider or driver will experience the same result.

    What to Include in Your Lyft Review

    A helpful review should explain:

    • Whether you were a rider or driver
    • The date of the ride or account issue
    • Whether the problem involved a fare, fee, safety concern, lost item, membership, or driver account
    • Which Lyft support option you used
    • Whether Lyft called or sent a written response
    • How long the review took
    • What resolution Lyft offered
    • Whether the problem was ultimately resolved

    Do not include complete payment-card numbers, passwords, verification codes, private addresses, driver telephone numbers, identification documents, or other sensitive information.

    How to Escalate a Lyft Complaint

    1. Select the exact ride or account issue. This connects Lyft support with the relevant trip, payment, route, and driver information.
    2. Choose the correct support category. Fare disputes, lost property, safety reports, memberships, and account problems use different processes.
    3. Provide concise evidence. Include receipts, route screenshots, photographs, messages, and relevant times.
    4. State the requested resolution. Ask clearly for a fee reversal, fare adjustment, membership cancellation, account correction, safety review, or another specific result.
    5. Save every response. Keep screenshots, emails, case numbers, and callback details.
    6. Reply through the existing case. Explain specifically why the first response did not resolve the complaint.
    7. Use safety support only for safety incidents. Call 911 first when emergency assistance is needed.
    8. Contact the payment provider when appropriate. Notify the bank or card issuer when a transaction appears fraudulent.

    Information to Include in a Lyft Complaint

    Include:

    • The ride date and time
    • The pickup and destination
    • The amount charged
    • The driver or vehicle information shown in the app
    • A brief timeline of events
    • Previous support responses
    • Case or reference numbers
    • The specific resolution requested

    Lyft Customer Service Frequently Asked Questions

    What is Lyft’s customer-service phone number?

    Lyft does not publish a general customer-service phone number for ordinary rider concerns. Use the Lyft app or official Help Center.

    Is 1-844-250-2773 Lyft customer service?

    This is Lyft’s published corporate-office telephone number. It is not presented as a general rider-support, refund, safety, or lost-item hotline.

    How do I reach Lyft about a safety incident?

    Call 911 for an immediate emergency. For follow-up, open the Lyft Safety section and request contact from Lyft’s 24-hour Safety team.

    How do I dispute a Lyft charge?

    Open your profile, select Ride History, choose the affected ride, and select the price-review or dispute ride charge option.

    How do I dispute a Lyft cancellation fee?

    Select the ride in Ride History and tap Dispute Ride Charge. Explain why the cancellation or no-show fee was incorrect.

    Why is a Lyft charge still pending?

    A pending transaction is normally a temporary authorization. Lyft states that these generally disappear or appear as a refund within five to seven business days after bank processing.

    How do I contact a Lyft driver about a lost item?

    Open the completed ride and select the lost-item option. Lyft allows calls or messages through a masked number for approximately 24 hours after the ride.

    How much is Lyft’s lost-item return fee?

    Lyft currently charges a $20 return fee after the driver confirms that the item was returned.

    How do I cancel Lyft Pink?

    Open the Lyft Pink section, select Manage Plan, and choose the cancellation option.

    How do I cancel a Lyft Price Lock pass?

    Open Price Lock in the app, select the pass, and use its management settings to cancel the pass or automatic renewal.

    How do I recover a Lyft account after changing my phone number?

    Use Lyft’s account-recovery feature and verify the email address connected to the account.

    Where is Lyft headquartered?

    Lyft, Inc. lists its principal executive offices at 185 Berry Street, Suite 400, San Francisco, CA 94107.

    How Lyft Compares With Uber

    Lyft’s primary U.S. rideshare competitor is Uber.

    • Uber customer service: Uber also relies heavily on in-app and online support for fare disputes, lost property, account access, and ordinary rider complaints.

    When comparing rideshare companies, consider local driver availability, estimated fares, cancellation policies, safety tools, subscription benefits, lost-item procedures, and access to human support.

    Related Lyft and Consumer Help Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004.

    We are an independent consumer-help website and are not owned or operated by Lyft. Because fake customer-service numbers and account-recovery scams may appear online, we direct readers toward Lyft’s official app, Help Center, and support forms rather than publishing unverified telephone numbers.

    Our goal is to help consumers select the correct support path, document a complaint, understand common charge problems, and share whether Lyft resolved the issue.

    Share Your Lyft Customer Service Experience

    Have you contacted Lyft about a fare, cancellation fee, scheduled ride, lost item, driver complaint, safety incident, unauthorized transaction, Lyft Pink membership, Price Lock pass, or driver-account problem?

    Leave a review below and explain what happened, which support option you used, whether Lyft called or responded in writing, how long the review took, and whether the complaint was resolved.

    Do not include passwords, verification codes, complete payment-card numbers, private addresses, driver telephone numbers, identification documents, or other sensitive personal information.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Lyft, Inc. Lyft does not provide customer support through this website.

    Contact information and support links are provided to help consumers reach Lyft directly. Reviews and complaints reflect the experiences and opinions of individual contributors.

  • Uber Customer Service: Rides, Charges and Complaints

    Uber customer service assists riders with fare disputes, cancellation fees, duplicate or unauthorized charges, lost items, driver complaints, safety incidents, account access, Uber Cash, Uber One memberships, and problems using the Uber app.

    Uber does not publish a general customer-service telephone number for every rider problem. Most requests must be submitted through the Uber app or the official Uber Help Center so the complaint can be connected to the correct trip, transaction, or account.

    Need help with a restaurant, grocery, or convenience-store delivery? Visit our separate Uber Eats customer service page for missing orders, incorrect food, delivery complaints, refunds, and Uber Eats charges.

    Uber Customer Service Help by Issue

    • Incorrect ride fare: Select the trip in the Uber app and report the fare problem under Help.
    • Cancellation or no-show fee: Open the affected trip and request a review of the cancellation fee.
    • Duplicate or pending charge: Compare the charge with your trip history and determine whether one entry is a temporary authorization hold.
    • Unrecognized Uber charge: Review every Uber account used by family members and report the transaction through Uber’s charge-support page.
    • Hacked account: Change the password and submit Uber’s compromised-account form.
    • Lost item: Select the trip and use Find lost item to contact the driver.
    • Safety incident: Call 911 for an immediate emergency. After everyone is safe, contact Uber’s Safety Incident Reporting Line.
    • Driver conduct complaint: Select the completed trip and report the driver or safety concern.
    • Locked or deactivated rider account: Use Uber’s sign-in and account-access support form.
    • Uber One charge: Open the Uber One membership area to cancel or request billing assistance.
    • Driver or delivery-person problem: Use the separate Driving & Delivering Help Center or the Help section of the Driver app.

    How to Contact Uber Customer Service

    Uber corporate headquarters:
    Uber Technologies, Inc.
    1725 Third Street
    San Francisco, CA 94158

    The Safety Incident Reporting Line is strictly for safety-related concerns. It is not intended for refunds, fare disputes, lost property, account access, Uber One billing, or general customer-service complaints.

    The 1-833-USE-UBER service allows customers in the United States to request rides by telephone. It is not a general customer-support or complaint line.

    Does Uber Have a General Customer-Service Phone Number?

    Uber does not publish one general rider-support number for all account, trip, refund, and payment problems.

    Most riders must:

    1. Open the Uber app.
    2. Select Account.
    3. Select Help.
    4. Choose the affected trip or support category.
    5. Select the option that most closely describes the problem.

    Some eligible riders may see premium telephone support after signing in to their Uber account. Uber does not publicly display that number to every user because eligibility and support options may vary.

    Do not call an Uber number found in a search advertisement, unsolicited text, social-media reply, or online comment unless it also appears through Uber’s official app or a website ending in uber.com.

    Uber Fare, Charge and Refund Problems

    Uber riders may contact support about:

    • A final fare that was higher than the upfront price
    • A driver taking an inefficient route
    • An incorrect wait-time fee
    • A toll or surcharge dispute
    • A cancellation fee
    • A duplicate charge
    • A pending authorization hold
    • An unrecognized trip
    • A tip entered incorrectly
    • Uber Cash that was not applied

    How to Dispute an Uber Ride Charge

    1. Open the Uber app.
    2. Select Account.
    3. Select Trips or Activity.
    4. Choose the affected ride.
    5. Scroll to the Help section.
    6. Select the fare, fee, route, or payment issue.
    7. Explain what happened and submit the request.

    Include:

    • The date and approximate time of the ride
    • The pickup and destination
    • The expected and final fare
    • The specific charge being disputed
    • Screenshots of the original price or receipt
    • A clear explanation of the requested adjustment

    Avoid submitting several different complaints for the same trip unless Uber directs you to do so. Keeping the issue connected to one trip and support thread may make the review easier to follow.

    How to Dispute an Uber Cancellation Fee

    Open the Uber app and:

    1. Select Account.
    2. Select Help.
    3. Choose Trip Issues and Refunds.
    4. Select the trip showing the cancellation fee.
    5. Choose the cancellation-fee review option.
    6. Select the reason you believe the fee is incorrect.
    7. Submit the request.

    Explain whether:

    • The driver canceled rather than you
    • The driver did not arrive at the correct pickup point
    • The vehicle or driver did not match the app
    • The driver asked you to cancel
    • A technical problem caused the cancellation
    • You were charged more than one cancellation fee

    Pending and Duplicate Uber Charges

    A charge that appears twice may include one completed payment and one temporary authorization hold.

    Uber may place an authorization hold when a ride is requested. Uber generally voids the hold after the trip or cancellation, but the bank may take several business days to remove it from the account.

    Compare:

    • Whether each charge is pending or posted
    • The transaction dates
    • The amounts
    • The corresponding Uber receipts
    • Your bank’s authorization-hold policy

    Report the issue to Uber when two transactions have fully posted for the same ride or when a temporary hold remains longer than expected.

    Unrecognized Uber Charges

    Before reporting fraud, check whether the charge is connected to:

    • A ride shown in your Uber account
    • A cancellation fee
    • A tip added after the trip
    • An Uber One membership
    • An Uber Eats order
    • A family member using your payment method
    • A second Uber account
    • A temporary authorization hold

    If you still do not recognize the transaction, use Uber’s unrecognized-charge support page.

    If your payment card may have been compromised, also contact the bank or card issuer promptly. Do not publish the complete card number in a support message or public review.

    Uber Cash or Account Balance Problems

    Check the Wallet and trip receipts to determine whether Uber Cash was:

    • Applied to a recent trip
    • Expired under the terms of a promotion
    • Connected to another account
    • Replaced by a different payment method
    • Removed after a refund or account adjustment

    Take screenshots of the balance, transaction history, promotion terms, and affected receipt before contacting Uber.

    How to Recover a Hacked Uber Account

    Warning signs of a compromised account include:

    • Trips you did not request
    • Calls or messages from drivers you did not contact
    • Receipts for unfamiliar rides
    • Changes to your email address or phone number
    • Changes to payment information
    • A password that suddenly no longer works

    If you can still sign in:

    1. Change the Uber password immediately.
    2. Change the password for the email account connected to Uber.
    3. Review recent trips and payment methods.
    4. Remove unfamiliar payment methods.
    5. Report unrecognized transactions.

    If you cannot sign in, use Uber’s hacked-account support form.

    Uber may request identifying account information, recent trip details, or the last digits of a payment card to verify ownership. Submit that information only through Uber’s official website or app.

    Uber Login, Phone Number and Deactivated Account Help

    Use Uber’s account sign-in support page when:

    • You cannot sign in
    • You are not receiving verification messages
    • The app displays an error
    • Your profile was deactivated
    • You cannot request a ride
    • You need to update account information

    Before submitting a support request:

    • Update the Uber app.
    • Restart the phone.
    • Check the internet connection.
    • Try signing in through Uber’s website.
    • Confirm that app permissions are enabled.
    • Take a screenshot of the error message.

    If you lost access to the phone number or email connected to the account, use Uber’s account-information update form. Be prepared to verify the old account details and provide a reachable email address.

    Appealing an Uber Rider Account Deactivation

    Open the sign-in or deactivation notice and follow the available support instructions. Ask Uber to identify:

    • The policy or account issue involved
    • Whether a review or appeal is available
    • What information is needed
    • Whether the restriction is temporary or permanent

    Save screenshots and copies of every response. Avoid creating multiple rider accounts to bypass a restriction because that may complicate account verification.

    Uber Lost Item Help

    To contact a driver about an item left in a vehicle:

    1. Open the Uber app.
    2. Select Account and then Trips or Activity.
    3. Select the ride.
    4. Choose Find lost item.
    5. Select Contact driver about a lost item.
    6. Enter a phone number where you can be reached.

    Uber connects the call without normally revealing the rider’s personal number to the driver.

    If the driver does not answer, leave a voicemail and try again later. The driver may be completing another trip.

    Uber may charge a lost-item return fee after the item is returned. The fee is intended to compensate the driver for the time required to return it.

    Uber and the driver do not guarantee that an item will be found or returned. Report stolen payment cards, identification, keys, or devices to the appropriate provider or authority when necessary.

    What If the Lost Item Was Your Phone?

    Sign in to Uber through another phone or computer and select the affected trip. Enter an alternate contact number so Uber can connect you with the driver.

    If you cannot sign in, use Uber’s lost-phone support form.

    Uber Safety and Driver Complaints

    Call 911 immediately when someone needs urgent police, fire, or medical assistance.

    After everyone is out of danger, report the incident through:

    The safety line is appropriate for concerns involving:

    • A crash or collision
    • Threatening behavior
    • Physical or sexual assault
    • A driver who may be impaired
    • A dangerous vehicle condition
    • Serious harassment or discrimination
    • Another urgent safety-related incident

    For a non-emergency driver complaint, select the completed trip and report the concern through the app.

    Save:

    • The driver’s displayed name
    • The vehicle description and license plate
    • The trip date and time
    • The pickup and destination
    • Photographs or screenshots
    • Police or medical report information, when applicable
    • The Uber safety case number

    Do not confront a driver when doing so could place you or another person in danger.

    Uber One Membership Help

    Uber One may provide benefits for eligible Uber rides and Uber Eats orders.

    To cancel through the app:

    1. Select the account or profile icon.
    2. Select Uber One.
    3. Select Manage Membership.
    4. Select End Membership.
    5. Follow the confirmation instructions.

    Uber advises members to cancel before the next billing date to avoid another renewal charge. The exact deadline and refund eligibility may depend on the membership terms shown in the account.

    Removing a payment card or deleting the app does not necessarily cancel an Uber One membership. Confirm that the account displays an end date or cancellation confirmation.

    Uber Driver and Delivery-Person Support

    Drivers and delivery people should use the Help section of the Uber Driver app or the Driving & Delivering Help Center.

    Depending on the account and issue, the Driver app may display telephone, messaging, appointment, or other support options.

    Driver concerns may include:

    • Missing or incorrect earnings
    • Account deactivation
    • Background checks
    • Vehicle-document approval
    • Trip adjustments
    • Safety incidents
    • Cash-out problems

    This CSN page is primarily focused on rider support. Drivers should identify themselves as drivers when leaving a review so their experiences are not confused with rider complaints.

    Uber Customer Reviews and Complaints

    CustomerServiceNumbers.com currently shows Uber with a rating of 2.1 out of 5 stars based on 10 reviews.

    The visible CSN reviews were submitted in 2018, so this rating should be treated as a small, dated sample rather than a current measurement of overall Uber customer satisfaction.

    Complaints described in the CSN reviews include:

    • Missing Uber balances: A reviewer reported that an existing Uber credit balance disappeared.
    • Driver earnings: A driver reported missing payments and difficulty obtaining assistance.
    • Unauthorized card use: A reviewer described a family member repeatedly charging rides to the reviewer’s payment card.
    • Fare differences: A rider reported that the completed-trip charge was higher than the initial price.
    • Cancellation fees: A reviewer reported being charged several cancellation fees after drivers allegedly canceled the rides.
    • Difficulty reaching support: Multiple reviews described frustration with app-based responses and the absence of a general telephone number.

    These are individual customer reports. They do not establish that every Uber rider or driver will experience the same outcome.

    What to Include in Your Uber Review

    A useful review should explain:

    • Whether you were a rider or driver
    • Whether the problem involved a ride, account, charge, safety report, or membership
    • The date of the incident
    • Which support option you used
    • Whether you received an automated or human response
    • How long the review took
    • What resolution Uber offered
    • Whether the matter was ultimately resolved

    Do not include complete payment-card numbers, account passwords, verification codes, private addresses, driver phone numbers, identification documents, or other sensitive information.

    How to Escalate an Uber Complaint

    1. Select the exact trip or transaction. Complaints connected to the affected ride usually provide Uber with the most useful records.
    2. Choose the correct issue. Fare disputes, cancellation fees, safety incidents, lost items, and account problems use different support paths.
    3. Provide concise evidence. Include receipts, screenshots, route details, transaction amounts, and relevant dates.
    4. State the requested resolution. Ask clearly for a fare adjustment, fee refund, account correction, balance restoration, membership cancellation, or another specific action.
    5. Save the support thread. Keep screenshots of Uber’s responses and any case number.
    6. Reply through the same case. Explain why the response did not resolve the original complaint.
    7. Use the safety channel only for safety concerns. Do not use the safety number to bypass normal billing or refund support.
    8. Contact the payment provider when necessary. Notify the bank or card issuer promptly when a transaction appears fraudulent.

    Information to Include in an Uber Complaint

    Include:

    • Trip date and time
    • Pickup and destination
    • Receipt or transaction amount
    • The support category selected
    • A brief timeline
    • Previous Uber responses
    • Case or reference numbers
    • The resolution you are requesting

    Uber Customer Service Frequently Asked Questions

    What is Uber’s customer-service phone number?

    Uber does not publish one general rider-support number for every problem. Riders should begin in the Uber app or at the Uber Help Center.

    What is Uber’s safety phone number?

    Uber’s Safety Incident Reporting Line is 1-800-285-6172. Call 911 first for an immediate emergency. The Uber safety line is not for ordinary fare, refund, or account complaints.

    Can I request an Uber ride by telephone?

    Customers in the United States can call 1-833-USE-UBER (1-833-873-8237) between 4 a.m. and 10 p.m. Eastern Time to request a ride where the service is available. This is not a general customer-service line.

    How do I contact Uber about a fare?

    Open the affected trip in the app, scroll to Help, and select the fare or fee issue that applies.

    How do I dispute an Uber cancellation fee?

    Open the trip showing the fee and select the option to review or dispute the cancellation fee.

    How do I contact my Uber driver about a lost item?

    Open the completed trip, select Find lost item, and choose the option to contact the driver.

    How do I report an unauthorized Uber charge?

    Check every Uber account and trip history connected to the payment method. Then submit the transaction through Uber’s unrecognized-charge support page and contact the card issuer if fraud is suspected.

    How do I contact Uber if I cannot sign in?

    Use Uber’s sign-in support form. Provide the account email, telephone number, recent trip information, and a reachable email address when requested.

    Does Uber offer live telephone support?

    Certain eligible riders may see premium phone support after signing in. Drivers may also receive phone options through the Driver app. These options are not universally available.

    Where is Uber headquartered?

    Uber Technologies, Inc. is headquartered at 1725 Third Street, San Francisco, CA 94158.

    How Uber Compares With Other Ride Services

    Uber’s primary U.S. ride-hailing competitor is Lyft.

    • Lyft customer service: Lyft also relies heavily on in-app and online support for ride disputes, lost items, account issues, and safety reports.

    When comparing ride services, consider pricing, local driver availability, cancellation policies, safety tools, membership benefits, accessibility, lost-item procedures, and access to human support.

    Related Uber and Consumer Help Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004.

    We are an independent consumer-help website and are not owned or operated by Uber. Because fake customer-service numbers and account-recovery scams can appear online, we direct readers toward Uber’s official app, Help Center, and verified safety channels.

    Our goal is to help consumers select the correct support path, document a complaint, understand common charge problems, and share whether the issue was resolved.

    Share Your Uber Customer Service Experience

    Have you contacted Uber about a fare, cancellation fee, lost item, driver complaint, unauthorized transaction, hacked account, membership charge, safety incident, or driver-payment problem?

    Leave a review below and explain what happened, which support option you used, whether you reached a person, how long the process took, and whether Uber resolved the complaint.

    Do not include passwords, verification codes, payment-card numbers, private addresses, driver telephone numbers, identification documents, or other sensitive personal information.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Uber Technologies, Inc., Uber Eats, or any Uber subsidiary. Uber does not provide customer support through this website.

    Contact information and support links are provided to help consumers reach Uber directly. Reviews and complaints reflect the experiences and opinions of individual contributors.