Hyundai Customer Service – Complaints And Reviews

We own a 2013 Hyundai Sonata with 13,680 miles on the car. My wife had a blowout on the car and I then noticed a large bulge on the rear tire so I called HYUNDAI CUSTOMER SERVICE and was told that there was nothing they could do, I would need to contact KHUMO about the obviously defective tires they had put on the car when it was new. These tires are junk the day they go on the car as the sidewall is VERY THIN. So now I’m out of pocket $550.00 plus being unable to drive the car for 2 days. The car is also worthless in the snow as it reduces the engine speed to an idle as soon as it spins the front drive tires. If you have KHUMO TIRES on your car and value your life I would recommend you have them replaced ASAP. As for Hyundai I will not own another one.

I don’t know if anyone looks at these comments, but I feel the service I received from the DennisDublin Hyundai dealership in the Columbus, Ohio area was sub-par, again. A little over two months ago I went in for an oil change and they told me my water hoses were leaking so I had them go ahead and change the hoses. after leaving the dealership I noticed my vehicle was overheating which had not been an issue before. the next day I checked my top reservoir and it was dry. After adding some water and coolant to bring it up to the recommended level that issue went away. This after charging me more than the estimate given. At that visit, they recommended I keep an eye on some under-vehicle stabilizing issues. I noticed it was shaking a little and last week I took it back for service; and they replaced a control arm, did an alignment, and worked on the front brakes as well as a few other items and after spending over $1200, it shakes worse than before. I am not sure what they did – but now am left with thinking about who I should take my vehicle to, to be looked at. As with many other people, I am very busy, and just do not have the time to back for service, which should have been fixed right the first time.

What the heck am I supposed to do when I had a blowout and to my surprise, there was no donut to change a tire so I could get on my way? There weren’t even tools to take the tire off!!!! Had to use roadside assistance. They would only tow me to a dealership within 20 miles. Would it really cost that much to put a donut, jack, and lug wrench in the trunk? I am so craped about this that I promise to get my money’s worth out of your roadside assistance program. I would have been screwed if I had this problem while on my road trip to Dallas this weekend.

I bought my Hyundai i40 in March 2014 in Malaysia and I discovered that the camera recording was malfunctioning, I had to make a complaint to the dealership and till yesterday 03-05-14 they called me up to the service center for part replacement but I spent a few hours for doing nothing cause the technician didn’t turn up, please tell me am l supposed to get this type of service? and now my car having other problems, the tire is warbling.,and I was told by the dealership that it was due to the tire balancing and is not warranted By Hyundai, too sad to hear that, very very disappointed.

To whom it may concern, I took my Hyundai 2005 into the Windward Chrysler, Dodge, Jeep dealership in Kaneohe Hi on Oct.11, 2103. I was very happy with our service advisor, Brenda Felisi. She was very attentive and helpful. My husband got the survey on our experience with our car and sent it in the mail without my knowledge. We had problems with the car which he was upset about and took it out in the survey. It was by no means a reflection of Brenda’s work. At the time, my husband was not feeling well and the survey he sent in was not a reflection of how we felt about our service. Bob had told me how much he appreciated and liked Brenda. Me too. So you can see this is not a complaint, but an attempt to try to reverse the damage to Brenda. I wasn’t sure if it is possible, but I want to attempt to make the record straight. Our car has been good. I cannot complain. I hope you can help me. if this helps, the ID survey was 10238122. The district is WE 7and the dealer is H1016-Windward. Please email me back about the next step.