1-800-Flowers.com customers commonly need help with a late or missing delivery, flowers that arrived damaged or different from the order, an incorrect address, a cancellation request, an unexpected charge, a refund or redelivery, or a Celebrations Passport renewal. The correct support route depends on whether the order is still being prepared, was hand-delivered by a local florist, was shipped through a carrier, or involves the annual membership program.
How to Contact 1-800-Flowers.com Customer Service
- Flower and gift orders: 1-800-356-9377 or 1-800-FLOWERS
- Customer inquiries: 1-800-716-4851
- Sympathy and funeral-flower advisors: 1-866-538-2259
- Celebrations Passport support: 1-800-961-2036
- Celebrations Passport email: passportmembership@1800flowers.com
- Accessibility email: Accessibility@1800flowers.com
- Customer-service hub: 1-800-Flowers.com Customer Service
- Frequently asked questions: 1-800-Flowers.com Help and Policies
- Official website: 1800Flowers.com
1-800-Flowers.com does not currently publish one universal schedule for every telephone and online-support department. Live-agent availability may change during weekends, holidays, severe weather, Valentine’s Day, Mother’s Day, Christmas, and other peak gifting periods. Online order tracking, account tools, issue forms, and chat are available through the customer-service hub.
Best Support Route by Issue
- New flower or gift order: Call 1-800-356-9377 or order through the official website.
- Track an existing order: Use the order-tracking page or sign in to My Account.
- Change or cancel an order: Open the affected order or use live chat immediately.
- Late or missing delivery: Report the affected order through the Help Center.
- Damaged, incorrect, or unsatisfactory gift: Request review under the 100% Smile Guarantee.
- Celebrations Passport renewal or cancellation: Use My Account, email passportmembership@1800flowers.com, or call 1-800-961-2036.
- Funeral or sympathy arrangement: Call the Sympathy Advisors at 1-866-538-2259.
- International order: Use the international-delivery page and the number shown for the sending country.
- Accessibility issue: Call 1-800-356-9377 or email Accessibility@1800flowers.com.
- Privacy request: Use the official privacy-request form rather than ordinary order support.
Information to Gather Before Contacting Support
- The order-confirmation number
- The email address or telephone number used for the order
- The purchaser’s name
- The recipient’s name and delivery ZIP code
- The requested delivery date
- The product name and size
- The florist or carrier shown in the order status
- The tracking number when the gift was shipped directly
- Photographs of damaged, wilted, incorrect, or incomplete products
- The amount and date of any disputed charge
- The Celebrations Passport renewal date when applicable
- Any existing case, chat, or refund-confirmation information
- The requested refund, redelivery, replacement, correction, or cancellation
Provide complete order and payment information only through a verified private support channel. Do not post it in a public review.
Order Tracking and Delivery Confirmations
Customers can track a single order using the order number or sign in to review their complete order history. 1-800-Flowers.com generally sends several status emails:
- Order confirmation: Confirms that the order was received.
- Shipping confirmation: Applies to gifts sent through FedEx, UPS, USPS, or another carrier.
- Delivery confirmation: Indicates that the gift was reported as delivered.
Check the spam or junk folder if a confirmation does not arrive. An order confirmation does not necessarily mean that a local florist has completed the arrangement or that a carrier has picked up a direct-shipped package.
Local Florist Delivery Versus Direct Shipping
1-800-Flowers.com uses two primary delivery methods.
Local Florist Delivery
The order is transmitted to a participating local florist or shop, which prepares and hand-delivers the arrangement. Same-day delivery may be available in many areas, subject to local inventory, order cutoffs, weather, holidays, and florist capacity.
Direct Shipping
The product is packed for shipment through a carrier such as FedEx, UPS, or USPS. Direct-shipped flowers may arrive in a box and require the recipient to unpack, trim, arrange, and hydrate them.
Review the product page and confirmation email so the sender and recipient know whether the gift will arrive arranged by a florist or packaged for direct delivery.
Normal Delivery Times
Normal delivery hours are generally between 9:00 a.m. and 8:00 p.m. in the recipient’s time zone. Delivery may occur before or after those hours during major holidays, severe weather, or unusually high order volume.
A delivery date is not always an appointment with a guaranteed arrival hour. Businesses, schools, hospitals, funeral homes, gated communities, and restricted buildings may have separate receiving rules.
Same-Day Delivery
Same-day florist delivery is available in many areas when the order is placed before the current cutoff in the recipient’s time zone. Current published general cutoffs are:
- Monday through Friday: 3:00 p.m.
- Saturday: 2:00 p.m.
- Sunday: 12:00 noon
Availability may be reduced during holidays, severe weather, remote-area delivery, or periods when local florists have reached capacity. The delivery date shown during checkout controls the individual order.
How to Change or Cancel an Order
Use the order-management link or live chat as soon as possible. Include the order number and the exact change requested.
Possible changes include:
- The recipient’s address or telephone number
- The delivery date
- The card message
- The recipient’s name
- The selected product
- Cancellation of the entire order
Changes and cancellations are not guaranteed. Some orders are transmitted to a florist or warehouse shortly after purchase. A direct-shipped product may already be labeled, in carrier possession, or delivered before the request is reviewed.
Future-dated orders are generally easier to change when the request is submitted well before preparation begins. Save the chat transcript or cancellation confirmation.
Late or Missing Deliveries
Before reporting a missing order:
- Review the latest order status.
- Check the requested delivery date and recipient’s time zone.
- Allow until the end of the normal delivery window.
- Ask whether the recipient, front desk, concierge, neighbor, mailroom, or family member accepted the gift.
- Check carrier tracking for direct-shipped packages.
- Report the order through the Help Center if it remains missing or late.
During holidays or severe weather, delivery-confirmation messages may be delayed. A carrier or florist status should still be documented before requesting a refund or redelivery.
Damaged, Incorrect, or Unsatisfactory Orders
Report the problem promptly and keep the product, packaging, care instructions, and photographs until customer service responds.
Useful photographs may show:
- The complete arrangement or gift
- Wilted, broken, bruised, spoiled, or missing items
- The container, packaging, and shipping label
- Differences between the delivered item and the order description
Explain whether the desired resolution is a replacement, redelivery, refund, partial adjustment, or another correction. Do not send an unwanted or damaged perishable product back unless customer service specifically requests it.
100% Smile Guarantee
1-800-Flowers.com states that its flowers and gifts are covered by a 100% Smile Guarantee. When a customer is not satisfied, the company directs the customer to report the affected order so it can make the situation right.
The appropriate remedy depends on the order, delivery method, timing, available inventory, and nature of the problem. Customer service may offer:
- A replacement arrangement
- A redelivery
- An exchange
- A refund or account adjustment
- Another order-specific resolution
Ask for the approved resolution, amount, delivery date, and expected refund-posting time in writing.
Billing, Authorizations, and Unfamiliar Charges
1-800-Flowers.com may request authorization from the payment provider when an order is placed. A debit-card authorization can temporarily reduce the customer’s available balance before the final transaction posts.
An unfamiliar charge may involve:
- A flower or gift order
- A second item shipped separately
- A replacement order
- A Celebrations Passport enrollment or renewal
- An order placed through another brand in the company’s family
- A temporary payment authorization
Compare the charge date and amount with confirmation emails and account history. Contact customer service before disputing a recognizable order. If no authorized purchaser recognizes the transaction, contact the card issuer promptly after reporting it to the merchant.
Shipping, Service, and Expedited Charges
The product price may not include delivery, service, weekend, same-day, next-day, holiday, or other surcharges. The total amount should be displayed during checkout before the order is submitted.
Promotion codes may exclude selected products, delivery charges, service charges, taxes, wine, and other restricted items. Review the final total rather than relying only on a promotional headline.
Celebrations Passport Membership
Celebrations Passport is an automatically renewing annual membership covering eligible purchases across participating 1-800-Flowers.com family brands.
Benefits may include:
- Free standard shipping on qualifying direct-shipped products
- No service charge on qualifying local-florist orders
- Member offers and seasonal benefits
Not every product or delivery method qualifies. Same-day, next-day, weekend, wine, Alaska, Hawaii, international, and other restricted or expedited orders may carry additional charges.
Customers must generally sign in with the account connected to the membership for online benefits to apply.
Celebrations Passport Automatic Renewal
The membership renews annually at the then-current price. Current program information states that the annual renewal is $29.99 or the current market rate.
The company says it sends a renewal reminder before charging the saved payment method. Customers should review the Passport section under My Account to confirm:
- The membership status
- The renewal date
- The payment method
- Whether automatic renewal is enabled
How to Cancel Celebrations Passport
Customers can cancel or disable automatic renewal through:
- The Celebrations Passport section under My Account
- passportmembership@1800flowers.com
- 1-800-961-2036
Complete cancellation before the renewal date and save written confirmation. Removing a saved payment method, deleting the app, or unsubscribing from marketing email does not necessarily cancel the membership.
Celebrations Passport Refunds
A full membership refund may be available when the customer cancels within 30 days after original enrollment or renewal and has not used any Passport benefit.
After 30 days, the membership charge is generally nonrefundable unless applicable law requires otherwise. Ask customer service to confirm whether a shipping or service-charge benefit was used before relying on refund eligibility.
Sympathy and Funeral-Flower Support
Call the Sympathy Advisors at 1-866-538-2259 for help selecting an arrangement, writing a card message, and choosing delivery to a funeral service, home, or another permitted location.
Before ordering, confirm:
- The funeral home or service location
- The deceased person’s name
- The visitation or service date and time
- The room, chapel, or receiving instructions
- The funeral home’s flower-delivery policy
Carrier-shipped products may not be eligible for delivery to funeral homes. Select a product specifically offered for the intended delivery location.
International Flower Delivery
International orders may be fulfilled through local florists in the destination country. Product selection, pricing, delivery dates, taxes, and contact numbers vary by destination.
Verify the recipient’s complete international address, local telephone number, postal code, and any building instructions. International order confirmations may begin with a different letter or use a specialized support department.
Food Allergy Warning
Facilities and equipment used for certain Fruit Bouquets, Shari’s Berries, and same-day fresh-baked products may process allergens not identified in the individual product description.
Customers with serious food allergies should not rely only on the website description. Obtain current ingredient and allergen information before ordering. Do not send a food gift to someone with a severe allergy unless the product’s suitability has been confirmed.
Wine and Alcohol Gifts
Alcohol products are subject to destination restrictions and legal-age requirements. An adult signature is required at delivery, and the recipient may need to show government-issued identification.
Alcohol cannot be left unattended. Confirm that an eligible adult will be available and that the product can legally be delivered to the destination.
Local Florists, Carriers, and Other Providers
A local florist, FedEx, UPS, USPS, DoorDash, or another provider may physically prepare or transport an order. That does not make the provider the merchant shown on the customer’s 1-800-Flowers.com confirmation.
Begin an order complaint with 1-800-Flowers.com unless the confirmation or receipt clearly states that another marketplace or delivery platform accepted payment and controls the transaction.
Accessibility and Privacy Help
Customers who encounter a website or app accessibility barrier can call 1-800-356-9377 or email Accessibility@1800flowers.com with “Disabled Access” in the subject line.
Use the official privacy-request process for access, correction, deletion, targeted-advertising opt-outs, or other eligible data rights. Identity verification may be required before private information is released or changed.
Gift and Delivery Scam Warnings
Be cautious of unexpected messages claiming that a flower delivery requires payment, identification, a verification code, or installation of remote-access software.
Do not provide:
- A complete card number
- A one-time authentication code
- A Celebrations Passport password
- A gift-card number or PIN
- Payment through cryptocurrency or unrelated gift cards
Verify the order through the official website, confirmation email, or published customer-service number.
How to Escalate a 1-800-Flowers.com Complaint
- Open the affected order through the customer-service hub.
- Use live chat or call 1-800-356-9377.
- Provide the order number, dates, photographs, and requested resolution privately.
- Request and retain a case or chat reference.
- Ask whether a refund, redelivery, replacement, or correction was approved.
- Confirm the expected delivery or refund date.
- Reply through the existing case if the promised resolution does not occur.
- Request supervisor review when the documented issue remains unresolved.
- Contact the payment provider regarding an unauthorized or unresolved charge after documenting the merchant dispute.
1-800-Flowers.com Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published 1-800-Flowers.com reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer judgment.
Until moderated reviews are submitted, this page should not claim that customers commonly praise or complain about product quality, ordering convenience, delivery, refunds, Celebrations Passport, customer service, or response times.
Frequently Asked Questions
What is the 1-800-Flowers.com customer-service number?
Call 1-800-356-9377, also presented as 1-800-FLOWERS.
Does 1-800-Flowers.com offer live chat?
Yes. Live chat and order-specific help are available through the official customer-service hub.
What are the current customer-service hours?
The company does not currently publish one universal telephone schedule for every support department. Availability may change during weekends, holidays, and peak gifting periods.
How do I track an order?
Use the order-tracking page with the confirmation number or sign in to My Account.
Can I cancel an order?
Request cancellation immediately through order management or live chat. Cancellation may not be possible after preparation or shipping begins.
What happens if flowers arrive damaged or late?
Report the order through the Help Center and request review under the 100% Smile Guarantee.
How do I cancel Celebrations Passport?
Cancel through My Account, email passportmembership@1800flowers.com, or call 1-800-961-2036 before the renewal date.
Where is 1-800-Flowers.com headquartered?
The current headquarters is Two Jericho Plaza, Suite 200, Jericho, New York 11753.
What is the corporate-office number?
The corporate number is 1-516-237-6000. It is not the preferred first route for order support.
Related Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate support information and document customer-service experiences since 2004. The site is independent and is not owned or operated by 1-800-FLOWERS.COM, Inc., a local florist, carrier, delivery platform, or affiliated gifting brand.
The purpose of this page is to help consumers choose the correct support route, document complaints, request clear resolutions, and report whether customer service resolved the issue.
Share Your Experience
Describe the flowers, gift, delivery, membership, or charge involved; the support route used; whether a case number was created; the resolution requested; the response received; and whether the matter was resolved.
Privacy warning: Do not publish complete order numbers, recipient addresses, card messages, payment information, account credentials, gift-card details, Passport login information, funeral or hospital room details, allergy information, private correspondence, or unredacted receipts and delivery photographs.
Page Update Note
This page was updated on July 28, 2026. The update verified current customer-service, customer-inquiry, sympathy, Passport, accessibility, and corporate contacts; removed an obsolete Carle Place address and unsupported telephone hours; added current Jericho headquarters information; explained local-florist and direct-shipping delivery; added cancellation, refund, redelivery, billing, Passport, allergy, alcohol, privacy, and escalation guidance; and removed review claims unsupported by visible CustomerServiceNumbers.com reviews.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with 1-800-FLOWERS.COM, Inc., its family of brands, participating florists, shipping carriers, or delivery platforms. CustomerServiceNumbers.com cannot access orders or accounts, cancel memberships, change deliveries, issue refunds, approve redeliveries, process returns, apply promotion codes, or act on behalf of 1-800-Flowers.com.
