Dollar Shave Club customer service can help with subscriptions, billing, cancellations, account access, shipping, refunds, missing orders, product issues and grooming-product questions. Dollar Shave Club primarily handles support online, so use the official help center, account page, chat or email options below instead of third-party phone numbers found in search results.
How to Contact Dollar Shave Club Customer Service
- Customer support email: members@dollarshaveclub.com
- Help Center: Dollar Shave Club Help Center
- Contact options: How to contact Dollar Shave Club
- Account login: Dollar Shave Club account page
- Official website: DollarShaveClub.com
- General customer-service phone: No verified public phone number listed for general support
- Corporate headquarters: Dollar Shave Club, 406 Blackwell Street, Durham, NC
Dollar Shave Club Support Hours
- Live chat: Monday – Friday, 9 a.m. – 2 p.m. PST
- Email support: Monday – Saturday, 8:30 a.m. – 6 p.m. PST
- Facebook Messenger: Monday – Friday, 9:30 a.m. – 5 p.m. PST
Best Dollar Shave Club Support Route by Issue
- Cancel a subscription: Sign in to your account, go to Subscriptions, choose the subscription and select Cancel Subscription.
- Skip, pause or change a shipment: Use the Next Box section of your account before the order begins processing.
- Order already processing: Dollar Shave Club says orders cannot be canceled or changed once processing begins.
- Refund request: Contact Dollar Shave Club within 30 days of purchase if you are not satisfied with the product.
- Missing or late order: Check your order status, tracking details and shipping address before contacting support.
- Product issue: Include photos of damaged, incorrect or defective items when emailing support.
- Retail purchase: If you bought Dollar Shave Club products from a store, check the retailer’s return policy as well as Dollar Shave Club’s product help.
Information to Have Before Contacting Dollar Shave Club
- Email address on your Dollar Shave Club account
- Order number or shipment confirmation
- Subscription name or product name
- Tracking number, if available
- Billing date and charge amount
- Photos of damaged, incorrect or defective products
- Cancellation, refund or previous support confirmation
Dollar Shave Club Cancellation and Billing Help
To cancel a Dollar Shave Club subscription, sign in to your account and use the Subscriptions section. Dollar Shave Club says customers should cancel at least one day before the order date to avoid being charged for an unwanted order.
If you are trying to stop an upcoming box, use the account page to skip, pause, change the date or cancel before the order begins processing. Once an order is processing, Dollar Shave Club says it cannot cancel or change that order.
Dollar Shave Club Refunds and Returns
Dollar Shave Club says it does not accept returns, but it offers a 30-day money-back guarantee. If you are not satisfied with a product, contact Dollar Shave Club within 30 days of purchase and explain the issue clearly.
For the strongest refund request, include your order number, account email, product name, purchase date, photos if relevant and a short explanation of what went wrong.
Dollar Shave Club Reviews and Complaints
CustomerServiceNumbers.com currently shows a 3.0 out of 5 rating for Dollar Shave Club based on 2 visible reviews. The visible reviews are older and mention a missing razor order and needing another razor holder. There is not enough current CSN review data to identify broader complaint trends.
Helpful review topics may include cancellation difficulty, unwanted renewal charges, refund response, missing shipments, product quality, razor-handle compatibility, account access, email response time and whether Dollar Shave Club resolved the issue.
Privacy, Billing and Scam Warnings
- Do not post your full address, email address, phone number, order number, tracking link, payment card details or account login in a public review.
- Use only official Dollar Shave Club pages before entering payment or account information.
- Be cautious with third-party phone numbers, search ads or cancellation services claiming to handle Dollar Shave Club support for a fee.
- If you see an unfamiliar Dollar Shave Club charge, check your account, email receipts, subscription status and card statement before disputing the charge.
Related Customer Service Numbers Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer-service information and share company reviews since 2004. We are an independent consumer-help website and are not owned by Dollar Shave Club, Nexus Capital Management or Unilever.
Share Your Dollar Shave Club Customer Service Experience
Have you contacted Dollar Shave Club about a subscription, cancellation, billing issue, refund, missing shipment, product problem, razor handle, account login or support response? Leave a review below and describe what happened, which support method you used, how long the response took and whether the issue was resolved.
Comments are moderated. Do not include private account details, full payment information, passwords, verification codes, full addresses, tracking links or sensitive personal information in your review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Dollar Shave Club, Nexus Capital Management or Unilever. Dollar Shave Club does not provide customer support through this website. Contact information is provided to help consumers reach the company directly, and reviews reflect the experiences and opinions of individual contributors.
