Jeep customer service can help with warranty questions, repeated repairs, safety recalls, roadside emergencies, connected services, vehicle orders and unresolved dealership concerns. Call 1-877-426-5337, also written as 1-877-IAM-JEEP.
Jeep Customer Care is currently available Monday through Friday from 7 a.m. to midnight Eastern Time, Saturday from 8 a.m. to 8 p.m. Eastern Time and Sunday from 9 a.m. to 5 p.m. Eastern Time. Holiday exceptions can apply.
Jeep Customer Service Phone Numbers and Contacts
The Customer Care P.O. box is the appropriate mailing route for an ordinary documented vehicle or dealership complaint. The Chrysler Drive campus is a corporate location, not a public service department, dealership or vehicle drop-off location.
Do not mail keys, titles, original repair orders, payment information or vehicle parts to either address unless Jeep provides specific written instructions.
Choose the Correct Jeep Support Route
- Vehicle needs diagnosis or repair: Contact an authorized Jeep dealer.
- Dealer cannot resolve the concern: Open a Jeep Customer Care case.
- Vehicle is disabled: Call 1-800-521-2779.
- Recall notice or VIN question: Use the Mopar recall lookup or call 1-800-853-1403.
- Uconnect screen, pairing or radio issue: Call 1-877-855-8400.
- Jeep app or connected-service issue: Call 1-800-777-3600.
- Jeep Wave benefit: Call 1-844-533-7928.
- FlexCare contract claim or cancellation: Call 1-800-521-9922.
- Factory order or delivery estimate: Begin with the selling dealer.
- Loan, lease or payoff question: Contact the financial institution shown on the statement.
- Safety defect: Contact Jeep and consider filing with the National Highway Traffic Safety Administration.
Information to Have Before Contacting Jeep
Gather:
- Complete 17-character VIN
- Vehicle year, model and trim
- Current mileage
- Owner’s full name
- Telephone number and email address
- Selling or servicing dealer
- Repair-order numbers
- Dates and mileage for each repair visit
- Warning messages or diagnostic codes
- Photographs or video of the problem when safe
- Recall or warranty notice
- Roadside case number
- Previous Jeep Customer Care case number
- The repair, reimbursement or other resolution requested
Provide the complete VIN, registration, repair orders and contact information only through official private support channels.
Do not post VINs, license plates, home addresses, case numbers, financing information or current roadside locations in a public review.
Jeep Dealership vs. Jeep Customer Care
Authorized Jeep dealerships are independently operated businesses.
The dealership generally controls:
- Vehicle diagnosis
- Repair scheduling
- Technician findings
- Parts ordering
- Dealer labor charges
- Loaner and rental availability
- Trade-in values
- Sales deposits
- Dealer-added products
- Used-vehicle condition
Jeep Customer Care can:
- Create a manufacturer case
- Document repeated repair attempts
- Review warranty or recall concerns
- Communicate with dealership management
- Request status information
- Review certain reimbursement requests
- Explain available escalation programs
Opening a Jeep case does not guarantee a specific repair, replacement vehicle, refund, reimbursement or buyback.
Jeep Warranty Coverage
Warranty coverage varies by model, model year, engine, component and original in-service date.
A common new-vehicle basic limited warranty lasts:
- Three years, or
- 36,000 miles
Certain powertrain, diesel, emissions, hybrid, electric, corrosion and federally regulated components can have different or longer coverage.
Use the VIN-specific warranty booklet rather than relying on a general online summary.
A warranty may cover repair or replacement of a qualifying factory-installed part, but it does not necessarily cover:
- Routine maintenance
- Wear items
- Accident damage
- Environmental damage
- Aftermarket accessories
- Improper modifications
- Abuse or neglect
- Rental expenses
- Lost wages
- Incidental property damage
The dealership must normally diagnose the vehicle before determining whether a repair qualifies.
How to Handle a Jeep Warranty Denial
Ask the dealer for:
- The diagnosis in writing
- The failed component
- The applicable warranty provision
- The reason coverage was denied
- Diagnostic-test results
- An itemized repair estimate
- Any photographs or measurements supporting the decision
Then:
- Speak with the service manager.
- Open a Jeep Customer Care case.
- Provide every repair order and maintenance record.
- Ask Jeep to review the warranty decision.
- Ask whether another authorized dealer may inspect the vehicle.
- Preserve replaced components when permitted.
- Use formal warranty-dispute procedures when the issue remains unresolved.
Do not authorize an expensive nonemergency repair without understanding whether paying for it could affect later inspection or reimbursement.
Repeated Jeep Repair Visits
Create a written timeline containing:
- Date of each visit
- Mileage
- Complaint reported
- Dealer findings
- Parts replaced
- Days out of service
- Whether the problem returned
- Jeep case number
The wording on the repair order matters. Before leaving the vehicle, confirm that the service adviser accurately recorded the symptom, such as:
- Vehicle stalls while turning
- Transmission hesitates when warm
- Charging fault appears after overnight charging
- Engine loses power at highway speed
- Water enters the passenger footwell
- Uconnect screen reboots repeatedly
A vague description such as “check vehicle” can make repeated failures harder to document.
Jeep Safety Recalls
Enter the complete VIN in the official Mopar recall lookup.
A safety recall repair is performed without charge when:
- The VIN is included in the campaign
- The required remedy is available
- An authorized dealer performs the work
Contact the dealer to confirm:
- Whether parts are available
- How long the repair should take
- Whether the vehicle can be driven safely
- Whether towing or alternate transportation is available
- Whether a prior repair may qualify for reimbursement
A general recall notice for the same model does not prove that every vehicle is included. The VIN result controls.
Follow any Stop Drive or Park Outside instruction immediately.
Recall Repair Reimbursement
A customer who paid to repair a condition before the recall was announced may qualify for reimbursement on a case-by-case basis.
Keep:
- Original paid invoice
- Proof of payment
- Repair description
- Part numbers
- VIN
- Recall notice
- Owner contact information
Call Recall Assistance at 1-800-853-1403 and follow the current submission instructions.
Reimbursement is not automatic merely because a repair involved a similar component.
Report a Jeep Safety Problem
Contact Jeep and submit a report to the National Highway Traffic Safety Administration when a suspected defect creates a safety risk.
Examples include:
- Unexpected stalling
- Loss of steering
- Brake failure
- Vehicle fire
- Airbag failure
- Seat-belt failure
- Sudden loss of power
- High-voltage battery overheating
- Vehicle movement while in Park
Call 911 during an active emergency.
A NHTSA complaint does not replace arranging immediate diagnosis or preserving applicable warranty and lemon-law deadlines.
Jeep Roadside Assistance
Call 1-800-521-2779 for 24-hour roadside dispatch.
Available services can include:
- Towing
- Battery jump-start
- Flat-tire assistance
- Lockout assistance
- Emergency fuel delivery
Eligibility, mileage, service limits and charges depend on the vehicle’s model year, warranty, service contract and roadside plan.
Have ready:
- VIN
- Vehicle model and color
- License plate
- Current mileage
- Exact location
- Nature of the problem
- Whether the vehicle is in a dangerous position
Call 911 before roadside assistance when the vehicle is blocking traffic, someone is injured, there is smoke or fire, or occupants face immediate danger.
Jeep Connect and Uconnect Support
Call Jeep Connect Customer Care at 1-800-777-3600 for problems involving eligible connected services.
Call Uconnect support at 1-877-855-8400 for issues involving:
- Phone pairing
- Touchscreen operation
- Navigation
- Software updates
- Radio resets
- Connected-service activation
- Remote commands
- Account access
Gather:
- VIN
- Radio or Uconnect version
- Phone model and operating system
- Jeep app version
- Exact error message
- Whether the concern began after an update
Do not share passwords or one-time verification codes with an unsolicited caller.
Jeep Wave Benefits
Jeep Wave remains available to qualifying vehicles from model years 2021 through 2025 that were enrolled in the program.
Existing eligible members can call 1-844-533-7928 about:
- Maintenance benefits
- Oil changes and tire rotations
- Trip-interruption reimbursement
- First-day rental allowances
- Membership status
Jeep Wave is not available for model-year 2026 and newer vehicles. Jeep directs newer owners toward available FlexCare Vehicle Protection and maintenance programs.
Existing Jeep Wave benefits do not automatically transfer when the vehicle is sold.
FlexCare Vehicle Protection
FlexCare is Stellantis-backed vehicle-protection and maintenance coverage.
Call 1-800-521-9922 about:
- Contract coverage
- Claim authorization
- Deductibles
- Rental benefits
- Roadside benefits
- Cancellation
- Transfer eligibility
- Contract expiration
The selling dealer may administer the initial contract sale, but the written FlexCare agreement controls benefits and exclusions.
Do not confuse a dealer-created service plan with a manufacturer-backed FlexCare contract.
Jeep Factory Order or Delivery Delay
The selling dealership is the primary source for:
- Vehicle order number
- VIN assignment
- Build status
- Production scheduling
- Shipping status
- Estimated delivery
- Dealer allocation
- Price and incentive protection
Ask the dealer to provide updates in writing.
Jeep Customer Care may document the concern, but it generally cannot guarantee a production or delivery date.
Before placing a factory order, obtain written terms covering:
- Deposit amount
- Refundability
- Agreed selling price
- Dealer fees
- Trade-in terms
- What happens if options or incentives change
Parts Delays and Vehicle Downtime
Ask the dealer for:
- Part number
- Order date
- Backorder status
- Estimated release date
- Whether the order was upgraded or expedited
- Whether another dealer has inventory
- Whether a superseding part exists
- Vehicle-storage arrangements
Open a Jeep case when a warranty repair is delayed significantly by unavailable parts.
A parts delay does not automatically create entitlement to a rental, loaner, payment reimbursement or buyback. Ask Jeep and the dealer which written program applies.
Jeep 4xe and Electric-Vehicle Concerns
Use an authorized Jeep dealer for high-voltage or charging-system diagnosis.
Stop charging or driving and seek assistance if there is:
- Smoke or fire
- A burning or chemical odor
- Visible battery damage
- Liquid leaking near high-voltage components
- A Stop Safely warning
- A recall instruction not to charge or park indoors
Do not touch damaged orange high-voltage cables.
For a charging complaint, record:
- Vehicle mileage
- State of charge
- Charger type
- Charging location
- Error message
- Whether another charger was tested
- Temperature and weather conditions
A home-charger installation problem may involve the charger provider or electrician rather than the vehicle.
Jeep Financing and Lease Questions
The Jeep brand and dealership do not necessarily service the vehicle loan or lease.
Contact the company shown on the billing statement about:
- Payments
- Payoff quotes
- Due-date changes
- Late fees
- Lease-end charges
- Title release
- Repossession
- Hardship requests
Jeep Customer Care handles vehicle and brand concerns. The finance company controls the credit account.
Jeep Lemon Law and Formal Repair Escalation
Mopar currently recommends this sequence:
- Discuss the concern with the service manager or dealership management.
- Contact FCA US Customer Care at 1-800-334-9200.
- When eligible, submit the dispute to the National Center for Dispute Settlement at 1-866-662-4639.
Review Mopar Lemon Law, Warranty and Repair Help for current procedures.
State lemon laws differ. Deadlines, qualifying defects, repair-attempt requirements and days-out-of-service rules depend on the vehicle and state.
Preserve:
- Purchase or lease agreement
- Complete repair history
- Every repair order
- Jeep case numbers
- Towing records
- Rental receipts
- Written dealer communications
- Recall notices
A telephone complaint alone may not satisfy a formal notice requirement.
How to Escalate a Jeep Complaint
- Obtain a complete written diagnosis from the dealer.
- Speak with the service manager or general manager.
- Call Jeep Customer Care at 1-877-426-5337.
- Save the Jeep case number.
- Provide all repair orders and dates privately.
- Ask what action Jeep is requesting from the dealer.
- Follow up through the same case.
- Request case-manager or supervisor review.
- Use FCA US warranty and repair escalation at 1-800-334-9200 when applicable.
- Review NCDS, lemon-law and NHTSA options when the issue remains unresolved.
Written Customer Care correspondence may be mailed to:
Jeep Customer Care
P.O. Box 21-8004
Auburn Hills, MI 48321-8004
Include copies rather than original titles, registrations or receipts.
A review submitted to CustomerServiceNumbers.com does not contact Jeep, schedule a repair, report an emergency, preserve a lemon-law deadline or create a recall or warranty case.
Jeep Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently reports ten submitted Jeep reviews and an overall rating of 3.2 out of 5 stars.
The older reviews initially displayed on the page include individual experiences involving:
- A long-running Jeep Cherokee exceeding 300,000 miles
- A heater-core repair and disagreement over labor reimbursement
- Repeated repairs and a reported stalling concern
- A delayed factory order and limited status information
- Dissatisfaction with newer vehicle seating and cargo design
These entries date from 2014 and 2015 and should be treated as individual historical experiences, not a current nationwide measure of Jeep product quality or Customer Care.
New reviews can help readers understand current experiences involving:
- Jeep Customer Care
- Authorized dealers
- Warranty decisions
- Repeated repair visits
- Recall appointments
- Roadside assistance
- Parts delays
- Uconnect and Jeep Connect
- Jeep Wave and FlexCare
- Safety and lemon-law escalation
Frequently Asked Questions About Jeep Customer Service
What is the Jeep customer-service phone number?
Call 1-877-426-5337, also written as 1-877-IAM-JEEP.
What are Jeep Customer Care hours?
Current hours are Monday through Friday from 7 a.m. to midnight Eastern Time, Saturday from 8 a.m. to 8 p.m. and Sunday from 9 a.m. to 5 p.m. Holiday exceptions can apply.
What is the Jeep roadside-assistance number?
Call 1-800-521-2779 for 24-hour U.S. roadside assistance.
What is the Jeep recall phone number?
Call 1-800-853-1403.
How do I check a Jeep for recalls?
Enter the complete VIN in Mopar’s official recall lookup.
What is the Jeep Connect support number?
Call 1-800-777-3600.
What is the Uconnect support number?
Call 1-877-855-8400.
Does Jeep have a three-year warranty?
A common basic warranty is three years or 36,000 miles, but exact coverage depends on the model, model year and component. Check the VIN-specific warranty booklet.
Can Jeep overturn a dealership warranty denial?
Jeep Customer Care can review and document a warranty dispute, but an authorized dealer must generally diagnose the vehicle. Coverage is determined under the written warranty and documented findings.
Does Jeep pay for rental cars during repairs?
Rental eligibility depends on the warranty, recall, Jeep Wave, FlexCare or another applicable program. A vehicle being under warranty does not automatically guarantee a free rental.
Is Jeep Wave available on 2026 vehicles?
No. Jeep states that Jeep Wave is not available for model-year 2026 and newer vehicles. Eligible 2021–2025 members can continue using remaining benefits.
Who owns Jeep?
Jeep is operated in the United States by FCA US LLC and is part of Stellantis.
Where is Jeep headquartered in the United States?
FCA US LLC’s U.S. headquarters is at 1000 Chrysler Drive, Auburn Hills, Michigan 48326. Customer complaints should normally be mailed to the Customer Care P.O. box.
Related Automotive Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official phone numbers, warranty routes, roadside contacts, recall resources, escalation procedures and customer reviews.
We are not affiliated with Jeep, FCA US LLC, Stellantis, Mopar, an authorized dealer, roadside provider, finance company, repair facility or government safety agency.
Share Your Jeep Customer Service Experience
Have you contacted Jeep about a warranty denial, repeated repair, recall, roadside problem, delayed part, Uconnect issue, factory order or dealership complaint? Leave a factual review below and explain the vehicle year and model, support route used, approximate response time and whether the issue was resolved.
Comments are moderated. Do not include VINs, license plates, home addresses, current roadside locations, case numbers, repair-order numbers, financing information, medical records, passwords, verification codes or private correspondence.
Page Update Note
This Jeep customer-service page was reviewed and updated on July 17, 2026. The update corrected Customer Care hours, added roadside, recall, connected-services, Jeep Wave, FlexCare and formal warranty-dispute contacts and expanded guidance for dealership escalation, repeated repairs, parts delays, recalls, factory orders, 4xe concerns and safety complaints.
The review section was also corrected to reflect the live page’s ten-review count and 3.2 rating while limiting public theme claims to the older entries that were individually reviewed.
Last Updated: July 17, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Jeep, FCA US LLC, Stellantis, Mopar, an authorized dealer, roadside provider, finance company, repair facility or government agency. Jeep does not provide support through this website.
Telephone numbers, hours, warranties, recall remedies, roadside eligibility, service-contract benefits, rental coverage, parts availability and dispute procedures can change. Review the VIN-specific warranty, owner’s manual, repair orders, service contract and current official Jeep and Mopar information for controlling terms.
This page cannot diagnose a vehicle, authorize warranty coverage, dispatch roadside assistance, schedule a recall, order a part, approve reimbursement, provide a loaner vehicle or determine a lemon-law claim.
