Category: Government And Non-Profit Customer Service Information – Reviews

Access essential contact information for key government agencies and non-profit organizations, including major entities like the IRS, United Way, Goodwill, and the Red Cross. Find customer service phone numbers, addresses, chat links, email addresses, and websites. Additionally, explore reviews, ratings, feedback, and complaints about the customer service performance of these and other government and non-profit organizations.

  • Reach eFlow Customer Service – Reviews And Complaints

    Before using eFlow’s services, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. eFlow is an Irish electronic toll payment system that allows for easy toll payment on motorways and roads throughout Ireland.

    How to Contact eFlow

    You can reach eFlow customer service using the following details:

    • Phone Number: 1890 50 10 50 (Ireland) or +353 1 461 0122 (International)
    • Email Support: eFlow offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 8 AM – 8 PM GMT; Saturday, 9 AM – 2 PM GMT
    • Corporate Address: eFlow, Cape House, Westend Office Park, Blanchardstown, Dublin 15, Ireland
    • Website: https://www.eflow.ie/

    eFlow Customer Support Reviews and Complaints

    When considering using eFlow’s services, it’s helpful to review their customer service feedback. eFlow competes with other toll payment systems in Ireland, such as M50 QuickPay and Easytrip. Customer reviews often highlight the convenience and ease of use of eFlow for toll payments, particularly for frequent travelers. However, some complaints focus on issues related to customer service, billing errors, and account management.
    Comparing eFlow with other toll payment systems can help you determine which offers the best service, pricing, and customer support for your travel needs. Evaluating customer reviews and complaints is an important step in making an informed decision about using eFlow’s services.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about using eFlow’s services.

    Note: This website listing is not associated with eFlow. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    eFlow does not provide support services directly through this website. For any questions or concerns about eFlow services, contact their customer service representative directly.

  • Reach CMS Customer Service – Reviews And Complaints

    Before using CMS services, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. CMS (Centers for Medicare & Medicaid Services) is a federal agency within the U.S. Department of Health and Human Services that administers the nation’s major healthcare programs.

    How to Contact CMS

    You can reach customer service using the following details:

    • Phone Number: 1-800-633-4227 (Medicare)
    • Email Support: support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 7 AM – 7 PM CT
    • Corporate Address: Centers for Medicare & Medicaid Services, 7500 Security Boulevard, Baltimore, MD 21244
    • Website: https://www.cms.gov/

    CMS Customer Support Reviews and Complaints

    When considering using CMS services, it’s helpful to review their customer service feedback. CMS administers Medicare and Medicaid, serving millions of beneficiaries. Customer reviews often highlight the importance of CMS’s services for healthcare coverage. However, some complaints focus on issues related to customer service, claims processing, and eligibility determinations.
    Comparing CMS with other healthcare administrators can help you determine which service offers the best support for your healthcare needs. Evaluating customer reviews and complaints is an important step in making an informed decision about using CMS services. Competitors include Blue Cross, and Aetna.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about using CMS services.

    Note: This website listing is not associated with CMS. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    CMS does not provide support services directly through this website. For any questions or concerns about CMS products or services, contact their customer service representative directly.

  • American Medical Association Customer Service, Reviews and Complaints

    Need help contacting the American Medical Association (AMA) about membership, publications, JAMA subscriptions, CME, physician data, public inquiries, or a support question? This page lists verified AMA contact options and gives readers a place to share reviews and complaints about their experience. CustomerServiceNumbers.com is not affiliated with the American Medical Association.

    American Medical Association Customer Service Numbers

    The best AMA contact number depends on the reason for your inquiry. Physicians, residents, and medical students with membership or AMA product questions should generally start with the AMA Member Service Center.

    American Medical Association Mailing Address

    The AMA lists the following mailing address:

    American Medical Association
    AMA Plaza
    330 N. Wabash Ave., Suite 39300
    Chicago, IL 60611-5885

    Which AMA Contact Route Should You Use?

    The American Medical Association has several different departments, products, and public-facing resources. Use the most specific contact route available rather than sending private information through the wrong form.

    Common Reasons People Contact the AMA

    • AMA membership questions
    • Membership renewal, cancellation, dues, or billing issues
    • Problems signing in to an AMA account
    • Questions about AMA benefits, products, or services
    • JAMA or JAMA Network subscription problems
    • CME or education platform questions
    • CPT code, AMA Store, or publication questions
    • Physician professional data or profile correction questions
    • Policy, advocacy, House of Delegates, or public inquiry questions
    • Media or press inquiries

    Important: The AMA Is Not a Personal Medical Advice Line

    The American Medical Association is a professional association and advocacy organization. It is not a substitute for a doctor, hospital, insurance plan, government agency, attorney, or emergency service.

    If you have a medical emergency, call 911 or your local emergency number. If you need personal medical advice, contact a licensed healthcare professional. If your question involves disability benefits, Social Security paperwork, insurance coverage, licensing, malpractice, legal rights, or a complaint about a specific doctor, the AMA may not be the correct agency to resolve the issue.

    Information to Have Ready Before Contacting the AMA

    • Your AMA membership number, if available
    • The email address used for your AMA account
    • The product, publication, CME course, or service involved
    • Any invoice, receipt, renewal notice, or confirmation number
    • The exact page, form, or login error you are seeing
    • For JAMA subscription issues, your subscriber information and journal name
    • For physician data questions, the specific data field you believe is incorrect

    AMA Membership Billing and Renewal Questions

    If your concern involves AMA membership dues, automatic renewal, a payment, or a cancellation request, review the current AMA membership terms directly and contact the AMA Member Service Center. Keep copies of renewal notices, cancellation requests, receipts, and any written replies from AMA support.

    JAMA, CME, CPT, and AMA Product Support

    Some AMA-related products have separate support paths. If your issue is not about ordinary AMA membership, use the product-specific help route when available.

    American Medical Association Reviews and Complaints

    At the time of this page update, this CustomerServiceNumbers.com listing shows a 3.0 out of 5 rating based on 1 review. The visible review is an older question about a doctor and Social Security disability paperwork, rather than a detailed review of AMA customer service.

    If you have contacted the AMA about membership, billing, JAMA, CME, CPT, physician data, public inquiries, or another support matter, you can share your experience below. Helpful reviews explain which department you contacted, how you contacted them, how long it took to receive a response, and whether the issue was resolved.

    Privacy and Moderation Warning for AMA Reviews

    Do not post private medical, professional, legal, or billing information in a public review. This includes diagnoses, medical records, disability paperwork, Social Security numbers, dates of birth, home addresses, phone numbers, email addresses, account passwords, membership numbers, payment details, physician license documents, private correspondence, or screenshots containing personal information.

    Reviews may be moderated for profanity, spam, personally identifiable information, and unsafe content. Keep your review factual and based on your own experience.

    How to Escalate an AMA Support Issue

    If your issue is not resolved after the first contact, ask for a case number, ticket number, or written confirmation. Save the date and time of your call, the phone number or form used, any representative name provided, and copies of emails, receipts, renewal notices, subscription confirmations, or support replies.

    For billing, membership renewal, or cancellation issues, written records are especially important. For JAMA, CME, or product-access issues, include screenshots of the error message but remove private account details before sharing them publicly.

    Frequently Asked Questions About the AMA

    What is the AMA Member Service Center phone number?

    The AMA Member Service Center phone number is 1-800-262-3211.

    What number should the general public call for the AMA?

    Public inquiries may use 1-800-621-8335 or the AMA Automated Answer Center at 1-312-464-4782.

    Where is the American Medical Association located?

    The AMA mailing address is American Medical Association, AMA Plaza, 330 N. Wabash Ave., Suite 39300, Chicago, IL 60611-5885.

    Can the AMA answer medical questions about my health?

    The AMA is not a personal medical-advice service. Contact your doctor, healthcare provider, insurer, state medical board, attorney, or emergency services depending on the issue.

    Can I contact the AMA through CustomerServiceNumbers.com?

    No. CustomerServiceNumbers.com is an independent consumer information and review website. To reach the American Medical Association directly, use AMA’s official phone numbers, forms, or websites.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and review information since 2004. CSN is an independent consumer-help site and is not owned by the American Medical Association.

    Our goal is to help readers find official support routes, compare customer service experiences, and share reviews that may help other consumers. Always verify current contact, membership, billing, publication, CME, CPT, privacy, and physician-data details directly with the AMA or the appropriate official department.

    Share Your Experience

    Have you contacted the American Medical Association about membership, billing, renewal, JAMA, CME, CPT, physician data, public inquiries, or another support issue? Share your experience below to help other readers understand what happened and how the issue was handled.

    Privacy reminder: Do not post medical records, diagnoses, membership numbers, payment details, physician credentials, disability paperwork, account screenshots, or private correspondence in a public review.

    Page Update Note: This American Medical Association customer service page was reviewed and updated on July 4, 2026.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with the American Medical Association. Phone numbers, addresses, links, and customer service details are provided for consumer convenience and may change. CustomerServiceNumbers.com cannot provide medical advice, legal advice, disability guidance, physician licensing help, AMA account access, membership changes, billing corrections, CME credit, JAMA subscription access, or physician-data corrections. Contact the AMA or the appropriate official organization directly for help with your specific issue.

  • DTS Customer Service, Voucher Help and Travel Support

    DTS customer service can help with Defense Travel System login problems, authorizations, vouchers, CTO Submit errors, profile issues and other official travel concerns. Start with your local Defense Travel Administrator or travel help desk when possible, and use the Travel Assistance Center for problems that remain unresolved.

    DTS Customer Service and Travel Assistance Center

    The DTMO administrative number and address are not substitutes for the TAC, local DTA, Travel Management Company, finance office or Government Travel Charge Card support. Use the route assigned to the specific travel problem.

    Best DTS Support Route by Issue

    • First-time DTS account: Contact the local Defense Travel Administrator.
    • CAC, certificate or login problem: Try the local help desk, TAC Live Chat or the TAC telephone number.
    • Incorrect profile, organization or routing list: Contact the local DTA.
    • Authorization awaiting approval: Contact the Routing Official or Authorizing Official shown in DTS.
    • Authorization stuck at CTO Submit: Contact the local DTA or TAC.
    • Reservation, ticket or itinerary change: Contact the Travel Management Company listed on the itinerary.
    • Travel disruption after travel begins: Contact the TMC and follow the organization’s emergency-travel instructions.
    • Voucher returned for correction: Review the return comments and contact the Authorizing Official or local travel office.
    • Approved voucher but no payment: Review the DTS payment status, split disbursement and banking details, then contact the local finance office.
    • Government Travel Charge Card: Contact the Agency Program Coordinator or Citi.
    • Travel-policy question: Contact the local travel office, finance office, Authorizing Official or chain of command.
    • Issue unresolved locally: Call the TAC, use Live Chat or submit a TraX help ticket.

    Information to Have Before Contacting DTS Support

    • Your organization and local travel office
    • DTS document name or authorization reference
    • Travel dates
    • Document status and current routing step
    • Screen number where the problem occurred
    • Exact error message or code
    • Whether the problem involves DTS, TraX, Passport, the TMC or Citi
    • Names of the local DTA, Authorizing Official or Routing Official already contacted
    • Reservation and itinerary information when relevant
    • Voucher submission and approval dates
    • Previous TAC ticket number
    • A step-by-step description of what occurred
    Provide personally identifiable or financial information only through the secure fields and procedures approved for that support channel. Do not include Social Security numbers, complete DoD ID numbers, bank details, card numbers or sensitive travel information in an ordinary ticket description or public review.

    Local DTA Help Before Calling the TAC

    Local DTS assistance is usually provided by a Lead Defense Travel Administrator, Organizational DTA, Finance DTA, travel clerk or another employee familiar with the organization’s DTS setup and business rules. The local office is normally the best route for:
    • Creating or updating a DTS profile
    • Moving a traveler between organizations
    • Correcting routing-list assignments
    • Identifying the Authorizing Official
    • Organization-specific travel procedures
    • Accounting-label questions
    • Local voucher requirements
    • Returned authorizations or vouchers
    • Training requirements
    The TAC provides DoD-wide escalated support but may still direct a traveler back to the local organization when the issue depends on local permissions, funding, routing or policy.

    DTS Login, CAC and Certificate Problems

    First-time DTS users generally need a compatible browser, an approved PKI certificate or Common Access Card and a DTS profile established through their local DTA. For login problems:
    1. Confirm that the CAC is inserted and recognized.
    2. Select the authentication certificate rather than an email-signing certificate when prompted.
    3. Close and reopen the browser.
    4. Confirm that the browser and middleware meet current requirements.
    5. Try the official DTS login page rather than an old bookmark.
    6. Contact the local DTA if the profile has not been created or transferred.
    7. Use TAC Live Chat or call 1-888-435-7146 if the account remains locked or unavailable.
    Do not send CAC certificates, PINs, screenshots containing sensitive identity information or copies of military identification through ordinary email or public comments.

    DTS Profile and Organization Problems

    An outdated or incorrectly assigned profile can affect routing, accounting, reservations, payment information and the ability to create travel documents. Contact the local DTA when:
    • You transferred to a new unit or agency.
    • DTS shows the wrong organization.
    • Your routing officials are incorrect.
    • Your government card information changed.
    • Your email address or duty location is outdated.
    • You cannot create an authorization or voucher.
    • DTS says another organization controls your profile.
    Do not create multiple DTS profiles to work around an organization or login problem unless an authorized DTA specifically directs you to do so.

    DTS Authorization and Approval Problems

    A DTS authorization normally documents the official itinerary, estimated expenses, reservations, funding and approvals before travel. If an authorization is delayed:
    1. Open the document and review its current status.
    2. Check the Digital Signature and Routing section.
    3. Review any returned-document comments.
    4. Confirm that required reservations and expenses are included.
    5. Contact the Routing Official or Authorizing Official currently assigned to the document.
    6. Contact the local DTA if the routing list appears incorrect.
    7. Contact TAC for a technical failure that the local office cannot resolve.
    TAC cannot approve official travel or replace the traveler’s Authorizing Official.

    CTO Submit and Ticketing Problems

    An authorization may become delayed when it does not transmit correctly to the Travel Management Company or when the TMC cannot complete a reservation. Useful details include:
    • The authorization name
    • Current document status
    • Travel dates
    • Reservation type
    • Any CTO Submit or PNR error
    • Government Travel Charge Card status
    • TMC contact information
    TAC can assist with certain CTO Submit and DTS transmission issues, but it cannot make, change or ticket the reservation itself.

    Travel Management Company Reservation Help

    The Travel Management Company handles official airline, hotel and rental-car reservation servicing. Its contact information appears on the traveler’s itinerary and in DTMO’s official TMC directory. Contact the TMC when:
    • An emergency or mission requirement creates short-notice travel.
    • Official travel has begun and the itinerary must change.
    • A flight is cancelled or significantly disrupted.
    • A reservation has not been ticketed.
    • An unused paper ticket must be returned.
    • The traveler requires after-hours reservation support.
    Do not call the TAC expecting an analyst to book, cancel or reticket a flight.

    Creating a DTS Voucher

    A traveler whose TDY authorization was created in DTS generally completes the post-travel voucher in DTS. The voucher updates the estimated authorization to show what actually occurred and what was actually spent. Before signing the voucher:
    • Correct the actual departure and return dates.
    • Review the itinerary and locations.
    • Update lodging and transportation costs.
    • Add authorized reimbursable expenses.
    • Remove expenses that were not incurred.
    • Attach required receipts.
    • Review per diem and meal deductions.
    • Confirm the payment account.
    • Review split disbursement to the Government Travel Charge Card.
    • Add explanations for unusual or changed expenses.
    DoD travel regulations generally require a voucher created from an authorization to be completed and submitted within five working days after returning to or arriving at the permanent duty station.

    DTS Receipt Requirements

    A lodging receipt is required regardless of the amount. Receipts are also generally required for individual travel expenses of $75 or more. A useful receipt should normally show:
    • Merchant or provider
    • Date
    • Product or service
    • Amount
    • Proof or method of payment
    A reservation confirmation, credit-card statement or estimate may not satisfy every receipt requirement. Ask the local travel office what documentation is required when a receipt is missing or incomplete.

    Voucher Returned for Correction

    A returned voucher is not necessarily a final denial. Open the document and read every return comment before making changes. Common correction areas include:
    • Missing or invalid receipts
    • Incorrect travel dates
    • Expenses entered under the wrong category
    • Missing explanations
    • Incorrect mileage
    • Meal deductions
    • Duplicate expenses
    • Improper split disbursement
    • Accounting or funding errors
    Contact the person who returned the voucher when the comment is unclear. Resign and resubmit only after every requested correction has been addressed.

    Delayed DTS Voucher or Reimbursement

    When reimbursement is delayed, first check the document status inside DTS.
    1. Confirm that the voucher was digitally signed and submitted.
    2. Review whether it is waiting for a Routing Official or Authorizing Official.
    3. Check whether it was returned for correction.
    4. Confirm the approval date.
    5. Review the scheduled payment and split-disbursement information.
    6. Verify bank-account information and the Government Travel Charge Card balance.
    7. Contact the local finance office when the document is approved but payment has not arrived.
    DTS technical support cannot approve a voucher, force an Authorizing Official to act or make a payment that belongs with the servicing finance or disbursing office.

    Split Disbursement and Government Travel Card Payments

    Split disbursement directs part of the approved reimbursement to the Government Travel Charge Card and the remainder to the traveler’s bank account. Before signing a voucher:
    • Review the current card balance.
    • Confirm which expenses were charged to the card.
    • Check the proposed split-disbursement amount.
    • Confirm personal bank information through the secure profile.
    • Retain the voucher and payment summary.
    An incorrect split does not automatically remove the traveler’s responsibility to keep the Government Travel Charge Card current. Contact the local Agency Program Coordinator and finance office promptly.

    Government Travel Charge Card Support

    The local Agency Program Coordinator is the first contact for many Government Travel Charge Card concerns. Citi provides 24-hour assistance for DoD cardholders. Use Citi or the Agency Program Coordinator for:
    • Lost or stolen cards
    • Declined transactions
    • Card activation and PINs
    • Balances and payments
    • Account restrictions
    • Application status
    • Fraudulent card activity
    The TAC can help identify a DTS problem involving card information, but it is not the bank and cannot replace a card or decide a Citi account dispute.

    DTS Travel Debt Notices

    A traveler may receive a debt notice when a prior payment must be collected or adjusted. Do not ignore the notice. Review:
    • The document and trip involved
    • The debt amount
    • The reason for the adjustment
    • Any repayment deadline
    • The local Debt Management Monitor
    • Available waiver, appeal or repayment instructions
    DTS debt payments may be available through the official Pay.gov Defense Travel System Debt Notification Payment form. Confirm the notice through DTS or the local finance office before sending money.

    DTS Training and TraX Resources

    DTMO provides current guides for DTS authorizations, vouchers, local vouchers, group travel, reservations and other official travel functions. Complete the training assigned to the traveler’s role. Authorizing Officials, DTAs, travel clerks and travelers may have different required courses and system permissions.

    How to Escalate a DTS Complaint

    1. Review the DTS document, status, return comments and current routing step.
    2. Contact the local DTA, Authorizing Official or travel help desk.
    3. Contact the TMC when the complaint involves reservations or ticketing.
    4. Contact the Agency Program Coordinator or Citi for travel-card problems.
    5. Contact the local finance office for payment, accounting or reimbursement concerns.
    6. Call 1-888-435-7146, use Live Chat or submit a TraX ticket for an unresolved DTS issue.
    7. Keep the TAC ticket number and update the existing ticket instead of opening multiple duplicate cases.
    8. Use the chain of command or appropriate local management route for unresolved administrative or policy concerns.

    DTS Reviews and Complaints

    CustomerServiceNumbers.com currently shows two visible DTS reviews with an overall rating of 3.0 out of 5. Both reviews were submitted in 2018. One reviewer reported difficulty reaching support by telephone. Another asked about DTS selecting a different travel location or airport than expected for NAS Jacksonville. These two older reviews are not enough to establish current DTS-wide support trends. Newer reviews can help readers understand experiences involving login, authorizations, CTO Submit, vouchers, reimbursements, TMC support, local DTAs and the Travel Assistance Center.

    Privacy, Security and Fake Support Warnings

    • Use official .mil websites and secure government portals.
    • Verify that the connection uses HTTPS before signing in.
    • Do not disclose a CAC PIN, password, authentication certificate or one-time code.
    • Do not allow an unknown support caller to remotely control a government or personal device.
    • Do not include PII in an ordinary TAC ticket description.
    • Do not post complete DoD ID numbers, Social Security numbers, travel orders, itineraries, exact movements, bank details or Government Travel Charge Card information publicly.
    • Remove names, document numbers, barcodes, signatures, locations and account data from screenshots before sharing them.
    • Be cautious with unofficial websites claiming they can approve a voucher, issue reimbursement or remove travel debt for a fee.
    • A review posted here does not open a TAC ticket, change a reservation, approve a voucher or contact a government office.

    Official DTS and Travel Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped readers locate support information and share service experiences since 2004. We independently organize telephone numbers, official resources, issue-specific support routes and practical escalation guidance. We are not operated by the Defense Travel Management Office, Defense Travel System, Department of Defense, Defense Finance and Accounting Service, Citi, any military service, Travel Management Company or government contractor.

    Share Your DTS Support Experience

    Have you contacted a local DTA, Authorizing Official, TMC, finance office or the Travel Assistance Center about a DTS login, authorization, reservation, voucher, reimbursement or travel-card problem? Leave a factual review below and explain which official support route you used, how long the process took and whether the issue was resolved. Comments are moderated. Do not include complete DoD ID numbers, Social Security numbers, CAC information, document names, travel orders, itineraries, exact locations, bank information, card details, passwords, home addresses, personal phone numbers, government email addresses or names of individual government employees. Last Updated: July 11, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with the Defense Travel Management Office, Defense Travel System, Department of Defense, Defense Finance and Accounting Service, Citi, any military service, Travel Management Company or government contractor. DTS support is not provided through this website. This page cannot create or approve an authorization, change a reservation, submit a voucher, issue reimbursement, change travel policy, resolve a Government Travel Charge Card account or remove a travel debt. Official procedures depend on the traveler’s organization, orders, authorization, funding, local rules, Joint Travel Regulations and current government guidance. This page is not official travel, legal, financial, operational-security, cybersecurity, tax or government-employment advice. Use the local travel office and official secure systems for controlling instructions.

  • ICSolutions Customer Service, Refunds and Video Visits

    ICSolutions customer service can help with prepaid calling accounts, payments, refunds, blocked calls, disconnected calls, account access and video visitation. The correctional facility still controls calling privileges, approved numbers, visit schedules, monitoring rules and many facility-specific restrictions.

    ICSolutions Customer Service Phone Numbers

    Do not use a facility sales, technical-maintenance or corporate number for an ordinary prepaid balance, refund, blocked-call or video-visit problem. Start with Customer Care or the support department connected with the service.

    Best ICSolutions Support Route by Issue

    • Create or fund a calling account: Sign in online or call 1-888-506-8407.
    • Refund an unexpired Prepaid Account balance: Call Customer Care or use the official contact form.
    • Refund from a Debit Telephone Account: Contact ICSolutions and the correctional facility because the money generally belongs to the incarcerated person.
    • Blocked or rejected calls: Check the facility restriction, prepaid balance and mobile-carrier spam settings.
    • Dropped or inaudible call: Call Customer Care and request a call-quality investigation.
    • Visitation registration or scheduling: Call 1-888-646-9437 or email customer@ICSolutions.com.
    • Facility using JailATM: Use JailATM support rather than assuming ICSolutions controls the visit.
    • Incorrect rate or fee: Confirm the facility-specific rate and account type, then contact Customer Care.
    • Law-office Direct Billing: Call 1-800-464-8957.
    • Confidential attorney communication: Contact the facility before placing the call or scheduling the visit.
    • Calling privileges or disciplinary restriction: Contact the correctional facility rather than ICSolutions.
    • Unresolved regulated billing complaint: Contact the FCC after documenting the ICSolutions response.

    Information to Have Before Contacting ICSolutions

    • Name and telephone number connected with the account
    • Email address used to register
    • Correctional facility name and state
    • Incarcerated person’s name and facility ID number
    • Account type, such as Prepaid Collect or Debit Telephone
    • Date, time and length of the affected call or visit
    • Amount and date of the payment
    • Payment method and transaction reference
    • First and last four card digits when securely requested
    • Call or visitation error message
    • Refund request date
    • Previous ICSolutions case or contact-form reference
    • A concise description of the requested resolution
    Provide account, payment and identity information only through an official secure process. Do not place complete card numbers, government identification, legal documents or private facility information in a public review.

    ICSolutions Prepaid Account Versus Debit Telephone Account

    ICSolutions offers different calling-account types. Selecting the wrong type can create refund or calling limitations.

    Prepaid Account

    • The account is established and controlled by the call recipient.
    • It is connected with one designated telephone number.
    • The incarcerated person can use the funded balance to call that designated number.
    • The account holder can accept or reject incoming calls.
    • An unexpired remaining balance may qualify for a refund when the account is closed.

    Debit Telephone Account

    • The account belongs to the incarcerated person.
    • The incarcerated person can call facility-approved telephone numbers.
    • Money added by a friend or family member becomes the incarcerated person’s property.
    • The person who funded the account generally cannot demand that the money be returned directly to them.
    • A refund after release or transfer may depend on facility rules.
    Confirm the account type before making a payment. A purchase placed into the wrong account may be difficult or impossible to reverse.

    How to Create and Fund an ICSolutions Account

    Prepaid services can generally be purchased online, by telephone or by mail.
    • Online: Sign in or create an account and pay using an accepted credit or debit card.
    • Telephone: Call 1-888-506-8407.
    • Mail: Send a cashier’s check or money order with the required account and facility details.
    • Western Union: May be available for qualifying Prepaid Accounts.
    Credit- and debit-card purchases are generally available for use after processing. Mailed payments and Western Union transactions can require additional processing time.

    Mailing a Prepaid Account Payment

    For a call-recipient Prepaid Account, mail the payment to: ICSolutions Attn: Customer Service Department/Prepaid Account 2200 Danbury Street San Antonio, TX 78217 Include:
    • Your name
    • Your mailing address
    • Your daytime telephone number
    • The telephone number connected with the Prepaid Account

    Mailing a Debit Telephone Account Payment

    For an incarcerated person’s Debit Telephone Account, mail the payment to: ICSolutions Attn: Customer Service Department/Debit Telephone Account 2200 Danbury Street San Antonio, TX 78217 Include:
    • Your name and address
    • Your daytime telephone number
    • The facility name
    • The incarcerated person’s name
    • The correct facility ID number
    Keep a copy of the money order or cashier’s check and the mailing receipt. Do not send cash.

    ICSolutions Calling Rates and Fees

    Calling and video-visitation prices can vary by correctional facility, state, account type, call type and current regulatory requirements. Before adding money:
    • Use the official ICSolutions rate lookup.
    • Select the correct state and facility.
    • Confirm whether the price is for a telephone call, voicemail or video visit.
    • Check the per-minute price and maximum session length.
    • Review any disclosed account-funding or transaction fee.
    • Confirm whether taxes or government-required charges apply.
    • Save a screenshot of the disclosed rate and payment total.
    Do not rely on a rate quoted for another jail, prison, state or account type.

    Expired Prepaid Account Balances

    ICSolutions states that Prepaid Account services generally expire six months after the most recent purchase unless applicable state law requires a different result. Before the balance expires:
    • Review the last funding date.
    • Confirm the remaining balance.
    • Decide whether another purchase is appropriate.
    • Request closure and refund of an eligible unexpired balance if the account is no longer needed.
    Keep the refund request confirmation. Do not assume an expired balance will automatically be mailed to the account holder.

    How to Request an ICSolutions Prepaid Refund

    An account holder can request a refund of an eligible unexpired Prepaid Account balance by telephone, contact form or mail.
    1. Call 1-888-506-8407 or open the official support form.
    2. State that the request concerns closure of a Prepaid Account.
    3. Provide the account holder’s name and designated telephone number.
    4. Confirm the mailing address on the account.
    5. Ask for the current refundable balance.
    6. Request a case or confirmation number.
    7. Ask how the refund will be issued and how long processing should take.
    8. Keep copies of all written correspondence.
    A funding or transaction fee may be treated differently from the unused calling balance. Ask ICSolutions to explain the refund calculation.

    Debit Telephone Account Refunds

    Money placed into a Debit Telephone Account generally becomes the property of the incarcerated person. If the incarcerated person is released or transferred:
    • Contact the facility and ICSolutions.
    • Provide the facility ID, release or transfer date and current mailing address.
    • Ask whether the facility authorizes a refund.
    • Confirm who the refund check will be payable to.
    • Ask for the expected processing period.
    The current support form advises that Call Center Debit refund checks are payable to the incarcerated person and may require six to eight weeks for processing.

    Dropped, Inaudible or Poor-Quality Calls

    Call 1-888-506-8407 when a paid call was inaudible, unexpectedly disconnected or unusable. Provide:
    • The facility
    • Account telephone number
    • Incarcerated person’s name or ID
    • Date and exact approximate time
    • Length of the call before failure
    • Whether either party could hear the other
    • Whether a mobile or landline telephone was used
    • Whether the amount was deducted
    ICSolutions can submit the call for investigation. A complaint does not guarantee an automatic credit or refund.

    Why an ICSolutions Call May Disconnect

    ICSolutions warns that automated security controls may terminate calls when they detect activity associated with prohibited call handling. To reduce avoidable disconnections:
    • Do not attempt a three-way call.
    • Do not use call forwarding.
    • Turn off call waiting when possible.
    • Do not press keypad numbers after the call connects.
    • Avoid unusually long periods of silence.
    • Do not use devices intended to interfere with automated calling systems.
    The correctional facility may impose additional call-duration, scheduling, disciplinary or approved-number restrictions.

    Blocked ICSolutions Calls

    An incarcerated person may be unable to call because:
    • The telephone number is restricted by the facility.
    • The Prepaid Account does not have enough money.
    • The account is connected with a different telephone number.
    • The mobile carrier marked the call as spam or a robocall.
    • The recipient previously requested that calls be blocked.
    • Calling privileges have been suspended by the facility.
    • The incarcerated person is trying to call an unapproved number.
    Use ICSolutions’ blocked-call page to locate the facility-associated calling number and add it to the telephone’s contacts. Also add 1-888-506-8407 and ask the carrier to remove an incorrect spam block.

    Stopping ICSolutions Calls

    A person who does not want calls should follow the blocking instructions given during the call, contact ICSolutions, or ask the telephone carrier for assistance. Do not add money or accept calls merely to learn who is calling. Report threatening, harassing or prohibited communication to the correctional facility or an appropriate authority.

    Changing the Telephone Number on an Account

    A Prepaid Account is tied to one designated telephone number. Moving the money to another number may require Customer Care verification. The official contact form may request:
    • The old and new telephone numbers
    • The last transaction date
    • The transaction amount
    • Limited payment-card verification information
    • The original and destination facilities when applicable
    Do not create unnecessary duplicate accounts before asking whether the existing balance can be transferred.

    ICSolutions Video-Visitation Support

    Video visitation is available only at participating facilities. Registration, approval, scheduling, fees, visit length, dress rules and permitted devices can vary by facility. All visitors generally must create an account and register before scheduling. The facility may need to approve the visitor or relationship.

    Failed or Disconnected Video Visits

    For a paid visit that did not start, froze or disconnected:
    • Record the visit date and scheduled time.
    • Save the payment confirmation.
    • Take a screenshot of the error without exposing private information.
    • Note the device, operating system and connection used.
    • Contact Visitation Support promptly.
    • Ask whether the failure was on the visitor, facility or system side.
    • Request a credit, replacement visit or written explanation.
    Refund or replacement-visit rules may depend on the facility and cause of the failure.

    JailATM and Other Facility Systems

    Some facilities listed through ICSolutions use Tech Friends or JailATM for video visitation. Others may use separate telephone, messaging, commissary or visitation providers. Confirm the provider shown by the facility before creating an account or making a payment. ICSolutions may not be able to access a purchase made through JailATM or another company.

    Recorded and Monitored Calls

    ICSolutions says calls at most correctional facilities are subject to monitoring and recording. Video visits and electronic messages may also be reviewed under facility rules. Do not discuss information that should remain confidential unless the facility has confirmed that the communication has been properly designated as privileged and protected.

    Attorney and Privileged Communications

    An attorney should contact the correctional facility before calling or scheduling a video visit. The facility may require:
    • Attorney name and bar information
    • Client name and facility ID
    • Registration of the attorney’s telephone number
    • Advance scheduling
    • Approval by a facility administrator
    • Use of a separate privileged-call or visitation procedure
    Do not assume that an ordinary ICSolutions call or video visit is confidential merely because one participant is an attorney.

    ICSolutions Login and Password Help

    Use the official password-recovery page when an account username or password is not working. Before creating a second account:
    • Check the email used during registration.
    • Request a password-reset message.
    • Review spam and junk folders.
    • Confirm that the account is associated with the correct telephone number.
    • Contact Customer Care if the registered email is no longer accessible.
    Never provide a password, PIN or verification code to an unexpected caller.

    Unfamiliar ICSolutions Charges

    Before disputing an unfamiliar charge, compare it with:
    • A Prepaid Account funding transaction
    • A Debit Telephone Account purchase
    • A video-visitation payment
    • A voicemail or messaging purchase
    • A Secure Deposits transaction
    • A purchase made by another household member
    • A pending authorization and completed charge
    Contact ICSolutions or the service provider shown on the receipt. Contact the card issuer promptly if a completed charge remains unauthorized.

    How to Escalate an ICSolutions Complaint

    1. Call 1-888-506-8407 or submit the official contact form.
    2. Provide the account type, facility, payment or call details and requested resolution.
    3. Ask for a case or confirmation number.
    4. Save payment receipts, rate disclosures and support correspondence.
    5. Contact the correctional facility when the issue involves approval, calling privileges, schedules or facility policy.
    6. Use Visitation Support for registration or scheduling problems.
    7. Ask for written findings when a call-quality, payment or refund complaint is denied.
    8. File an FCC complaint when a regulated telephone rate, fee or billing issue remains unresolved.

    FCC Complaints About Incarcerated-Person Communications

    For an online telephone-billing complaint, select the categories for phone service, billing and incarcerated-person communications. Include the provider, facility, dates, charges and the result of the original complaint. The FCC does not manage an ICSolutions account or guarantee a refund, but it regulates applicable incarcerated-person communication rates, fees and accessibility requirements.

    ICSolutions Reviews and Complaints

    CustomerServiceNumbers.com currently shows 0 visible ICSolutions reviews. There is not enough CSN review data to establish reliable current trends involving rates, refunds, blocked calls, support or video visitation. Helpful reviews may describe experiences involving account setup, funding, refunds, expired balances, blocked calls, dropped calls, video visits, facility restrictions and whether ICSolutions or the facility resolved the issue.

    Privacy, Monitoring and Scam Warnings

    • Use ICSolutions.com and the official facility website.
    • Confirm the facility’s selected provider before making a payment.
    • Assume ordinary calls, video visits and messages may be monitored or recorded.
    • Do not share confidential legal, medical, financial or safety information through a nonprivileged call.
    • Do not provide passwords, PINs or verification codes to an unexpected caller.
    • Do not allow an unknown person to remotely control a phone or computer.
    • ICSolutions support should not require gift cards, cryptocurrency or payment to an individual to issue a refund.
    • Do not publicly post incarcerated-person IDs, release dates, facility movements, account numbers, legal documents or complete payment details.
    • Remove names, addresses, barcodes and transaction information from screenshots before posting them.
    • A review submitted here does not fund an account, request a refund, unblock a number or schedule a visit.

    Related Customer Service Numbers Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate support information and share service experiences since 2004. We independently organize phone numbers, account guidance, refund information, complaint routes and privacy warnings. We are not owned by ICSolutions, ICS Corrections, TKC Holdings, Keefe Group, Access Corrections, JailATM, a correctional facility or a government agency.

    Share Your ICSolutions Customer Service Experience

    Have you contacted ICSolutions about a Prepaid Account, Debit Telephone Account, payment, refund, blocked call, disconnected call, video visit or account-access problem? Leave a factual review below and explain which support route you used, how long assistance took and whether the issue was resolved. Comments are moderated. Do not include account passwords, PINs, complete payment details, incarcerated-person ID numbers, legal documents, release information, facility movements, home addresses, telephone numbers, email addresses or names of individual support employees. Last Updated: July 11, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with ICSolutions, ICS Corrections, TKC Holdings, Keefe Group, Access Corrections, JailATM, any correctional facility or government agency. ICSolutions does not provide customer support through this website. Rates, permitted fees, account-expiration rules, refund procedures, facility restrictions, visit schedules, monitoring policies and available services can vary by jurisdiction and facility. Verify controlling information through ICSolutions, the correctional facility and current regulatory rules. This page cannot create or fund an account, unblock calls, restore privileges, schedule a visit, issue a refund or designate a communication as legally privileged. It is not legal, financial, correctional-policy, privacy, cybersecurity or regulatory advice.

  • Reach DFAS Customer Service – Reviews And Complaints

    Before reaching out to the Defense Finance and Accounting Service (DFAS) for military or government pay issues, it’s important to be aware of DFAS’s customer service, including the contact information, reviews, ratings, and complaints listed below.

    DFAS Customer Service Reviews and Complaints

    When considering contacting DFAS, a key agency responsible for managing the finances for the Department of Defense, including pay for military and civilian personnel, retirees, and contractors, it’s helpful to review DFAS customer service reviews and complaints. DFAS plays a crucial role in ensuring accurate and timely financial management for its users. The agency has received various feedback from customers regarding their experience and service. Reviews often highlight the professionalism of the staff, the efficiency of processing pay and benefits, and the importance of the services provided, while some complaints focus on issues like delays in processing, difficulty reaching support, and customer service responsiveness. Understanding these reviews can provide a broader perspective on customer service experiences with DFAS. Other government agencies include USPS, Social Security, and the IRS.

    How to Contact DFAS

    To contact DFAS, you can use the following information:

    • General Customer Service Phone Numbers:
      • Military Pay: 1-888-332-7411
      • Retired and Annuitant Pay: 1-800-321-1080
      • MyPay (Online Account Support): 1-888-332-7411
    • Email Support: DFAS offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 8 AM – 5 PM ET
    • Corporate Office Address: DFAS, 8899 E 56th Street, Indianapolis, IN 46249
    • Website: www.dfas.mil

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about contacting DFAS for your financial management needs.

    Note: This website listing is not associated with the Defense Finance and Accounting Service (DFAS). The information and the reviews are a service provided by CustomerServiceNumbers.com.

    DFAS does not provide support services directly through this website. For any questions or concerns about DFAS services, contact their customer service representative directly.

  • Reach Penndot Customer Service – Reviews And Complaints

    Before using services from PennDOT, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. PennDOT (Pennsylvania Department of Transportation) is responsible for overseeing transportation infrastructure, vehicle registration, driver licensing, and safety in the state of Pennsylvania.

    How to Contact PennDOT

    You can reach PennDOT customer service using the following details:

    • Phone Number: 1-800-932-4600 (Driver and Vehicle Services), 1-800-349-7623 (PA Turnpike)
    • Email Support: PennDOT offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 8 AM – 5 PM ET
    • Corporate Address: Pennsylvania Department of Transportation, 1101 S. Front Street, Harrisburg, PA 17104
    • Website: https://www.penndot.gov/

    PennDOT Customer Support Reviews and Complaints

    When considering using services from PennDOT, it’s helpful to review their customer service feedback. PennDOT competes with other state transportation departments in the region, such as EZ Pass, NJDOT, SunPass, and DelDOT. Customer reviews often highlight the efficiency, accuracy, and customer service provided by PennDOT, particularly for those navigating vehicle registration and driver licensing processes. However, some complaints focus on issues related to customer service, wait times, and processing delays.
    Comparing PennDOT with other state transportation departments can help you determine which offers the best services, efficiency, and customer support for your transportation needs.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review.

    Note: This website listing is not associated with PennDOT. The information and the reviews are a service provided by CustomerServiceNumbers.com.

  • Reach FAFSA Customer Service Reviews And Complaints

    FAFSA Customer Service Reviews and Complaints

    When considering applying for federal student aid through FAFSA, it’s helpful to review FAFSA customer service reviews and complaints. The Free Application for Federal Student Aid (FAFSA) is a form completed by current and prospective college students in the United States to determine their eligibility for financial aid, including grants, loans, and work-study programs. FAFSA has received various feedback from students and families regarding their support and service. Reviews often highlight the importance of FAFSA in securing financial aid, the user-friendliness of the online application, and the availability of resources for completing the form, while some complaints focus on issues like application processing times, errors in financial aid calculations, and customer support responsiveness. Understanding these experiences can provide a broader perspective on the process of applying for federal student aid. Other Federal agencies listed include the IRS, and Social Security.

    Other government, and non profit organizations include IEHP, USCIS, AFAA, HealthCare.gov, and the NRA.

    How to Contact FAFSA

    To contact FAFSA, you can use the following information:

    • General Customer Service Phone Number (Federal Student Aid Information Center): 1-800-433-3243
    • TDD/TTY for Hearing Impaired: 1-800-730-8913
    • FAFSA Application Help: 1-800-433-3243
    • Customer Service Hours: Monday – Friday, 8 AM – 11 PM ET; Saturday – Sunday, 11 AM – 5 PM ET
    • Corporate Office Address: U.S. Department of Education, 400 Maryland Avenue, SW, Washington, DC 20202
    • Website: studentaid.gov

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about using FAFSA for your federal student aid application process.

    Note: This website listing is not associated with FAFSA. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    FAFSA does not provide support services directly through this website. For any questions or concerns about FAFSA services, contact their customer service representative directly.

  • Reach Republican Party Phone Number – Reviews And Complaints

    Before getting involved with the Republican Party, it’s important to be aware of their contact information, reviews, and how to engage with their services and initiatives. The Republican Party is one of the two major political parties in the United States, advocating for conservative policies and principles.

    How to Contact the Republican Party

    You can reach the Republican Party using the following details:

    • Republican Party Phone Number: 1-202-863-8500
    • Email Support: The Republican Party offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 9 AM – 5 PM ET
    • Corporate Address: Republican National Committee, 310 First Street SE, Washington, DC 20003
    • Website: https://www.gop.com/

    Republican Party Support Reviews and Engagement

    When considering engaging with the Republican Party, it’s helpful to review their communication and outreach efforts. The Republican Party competes with the Democratic Party and various independent political organizations. Supporters often highlight the party’s dedication to conservative values, national security, and economic policies. However, some criticisms focus on issues related to party leadership, policy direction, and internal divisions.
    Comparing the Republican Party’s platform and initiatives with other political organizations can help you determine which aligns best with your values and beliefs. Tv channels that feature the political parties include CNN and Fox News.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own feedback.

    Note: This website listing is not associated with the Republican Party. The information and the reviews are a service provided by CustomerServiceNumbers.com.

  • SunPass Customer Service, Toll Disputes & Invoice Help

    SunPass customers may need help disputing an incorrect toll, paying a Toll Enforcement Invoice, removing a vehicle-registration stop, correcting duplicate charges, updating a license plate, replacing a transponder, closing an account, or investigating a suspicious SunPass message.

    SunPass is Florida’s prepaid toll program and is administered through the Florida Department of Transportation. It is not a conventional private corporation, so drivers should use the SunPass Customer Service Center, online account tools, official mailing addresses, or a SunPass walk-in center for assistance.

    SunPass customer-service information reviewed and updated in June 2026.

    How To Contact SunPass Customer Service

    Important: The telephone number 1-407-532-3999 is associated with Florida’s Turnpike Enterprise offices and should not be presented as SunPass’s primary customer-service or “corporate office” number.

    The address at 7941 Glades Road in Boca Raton is an official SunPass walk-in center, not a corporate headquarters or general mailing address.

    SunPass Customer Service Hours

    • Monday through Friday: 7:00 a.m.–7:00 p.m. Eastern Time
    • Saturday: 8:30 a.m.–5:00 p.m. Eastern Time
    • Sunday: Closed

    Online account access, invoice lookup, payment tools, FAQs, and other self-service options may be available outside telephone-support hours.

    Choose the Correct SunPass Support Route

    • SunPass account, balance, vehicle, plate, or transponder: Call 1-888-865-5352 or sign in to My SunPass.
    • Incorrect toll or duplicate charge: Sign in, select Online Support, and submit a dispute.
    • Toll Enforcement Invoice: Use the invoice number and license plate to look it up online.
    • Vehicle registration stop: Call 1-888-824-8655.
    • Uniform Traffic Citation: Review the citation carefully and use the dispute or payment instructions shown on it.
    • Invoice issued by another toll agency: Contact the telephone number printed on that agency’s notice.
    • Rental-car toll charge: Determine whether SunPass, the rental company, or its toll-processing vendor issued the charge.
    • Roadside emergency on Florida’s Turnpike: Dial *347 for Florida Highway Patrol assistance.

    Information To Gather Before Contacting SunPass

    • The SunPass account number or username
    • The transponder number
    • The license plate number and issuing state
    • The vehicle year, make, model, and color
    • The toll date, time, location, and amount
    • The Toll Enforcement Invoice number
    • The Uniform Traffic Citation document number
    • The date and amount of a duplicate charge
    • The current account balance
    • The payment method used
    • The last four digits of the payment card
    • Receipts for tolls paid in cash
    • Vehicle-sale, rental, or lease documents when relevant
    • Screenshots of account activity or error messages
    • Previous SunPass inquiry or case numbers
    • The specific correction or resolution being requested

    Do not publish complete account numbers, transponder numbers, license plate information, payment-card details, driver’s-license information, or other private data in a public review.

    Common Reasons Customers Contact SunPass

    • Incorrect or unfamiliar toll charge
    • Duplicate toll charge
    • Toll paid in cash and also deducted electronically
    • Toll Enforcement Invoice received in error
    • Vehicle-registration stop
    • License plate associated with the wrong account
    • Charges from a vehicle that was sold
    • Rental-car toll or administrative fee
    • Low or negative account balance
    • Automatic replenishment problem
    • Expired or declined payment method
    • Transponder not reading
    • Lost or stolen transponder
    • SunPass Mini removed from a windshield
    • Forgotten username, account number, or password
    • Closing a SunPass account
    • Refund of a remaining balance
    • Suspicious SunPass text message or invoice

    How To Dispute a SunPass Toll Charge

    SunPass allows toll disputes through the website, mobile app, telephone, fax, mail, or a walk-in center.

    Submit a Dispute From a SunPass Account

    1. Sign in to My SunPass.
    2. Open the account activity.
    3. Locate the disputed transaction.
    4. Select Online Support.
    5. Choose the reason for the dispute.
    6. Explain why the toll is incorrect.
    7. Attach supporting documents when requested.
    8. Save the inquiry or case number.

    Submit a Dispute Without a SunPass Account

    1. Open the SunPass Contact Us page.
    2. Select the email or online inquiry option.
    3. Choose the appropriate reason for contact.
    4. Enter the invoice, citation, vehicle, and contact information requested.
    5. Explain the dispute clearly.
    6. Upload supporting documents when available.
    7. Keep the confirmation number.

    Useful Evidence for a Toll Dispute

    • Cash toll receipt
    • SunPass account activity
    • Credit-card or bank statement
    • Vehicle-sale or trade-in documents
    • Rental agreement
    • Proof that the plate was surrendered or transferred
    • Police report for a stolen plate or vehicle
    • Photographs showing a plate-reading error
    • Proof that the vehicle was elsewhere
    • Prior SunPass correspondence

    State the exact toll being disputed and the requested resolution. A general complaint without dates, locations, amounts, or supporting information may be harder to investigate.

    Duplicate SunPass Toll Charges

    A duplicate-looking toll may occur when:

    • A transponder charge and license-plate charge both appear
    • The customer paid cash while a transponder remained active in the vehicle
    • Two SunPass accounts list the same vehicle
    • A portable transponder and a rental-company toll program were both used
    • A pending transaction appears beside a completed charge
    • Two vehicles use the same portable transponder incorrectly
    • A trailer or additional axle produced a different toll amount

    How To Report a Duplicate Charge

    1. Compare the date, time, toll location, and amount of both transactions.
    2. Check whether one charge is still pending.
    3. Review the vehicles and transponders listed on the account.
    4. Keep any cash receipt.
    5. Sign in and submit an Online Support request.
    6. Attach receipts or account screenshots.
    7. Ask for the inquiry number and expected review time.

    SunPass requires a valid cash receipt when a driver claims that the same toll was paid in cash and electronically. Keep toll receipts until account activity has been reviewed.

    Toll Enforcement Invoice Help

    A Toll Enforcement Invoice may be issued when a vehicle uses an electronic toll facility but no valid payment is collected.

    This can happen because:

    • The vehicle did not have a transponder
    • The transponder was not mounted correctly
    • The SunPass account had insufficient funds
    • The payment card was declined
    • The transponder was inactive or defective
    • The vehicle or license plate was missing from the account
    • The transponder could not be read
    • The plate was associated with a previous owner

    How To Verify a SunPass Invoice

    1. Go directly to SunPass.com.
    2. Select Toll Enforcement Invoice.
    3. Enter the invoice number.
    4. Enter the license plate number.
    5. Review the Document Summary and invoice image.
    6. Compare the vehicle, toll dates, and amounts.

    Official SunPass Toll Enforcement Invoices are sent through U.S. mail. SunPass states that it does not send toll invoices by email.

    A text or email claiming that an immediate toll payment is required should be treated cautiously. Do not use the link in the message. Open SunPass.com directly and verify the invoice there.

    How To Pay a SunPass Toll Enforcement Invoice

    Customers can generally pay through the official invoice portal using the invoice number and license plate.

    SunPass account holders who received an invoice should:

    1. Sign in to the SunPass account.
    2. Bring a negative account balance into good standing when required.
    3. Select Pay Toll Enforcement Invoice.
    4. Enter or confirm the invoice information.
    5. Review the payment amount.
    6. Save the confirmation.

    Payments and replenishments sent by mail should include the payment coupon and be sent to the address printed on the official notice. Do not send cash through the mail.

    SunPass Vehicle Registration Stop

    Unpaid tolls may eventually result in a stop being placed on a Florida vehicle registration. This can prevent registration renewal until the toll obligation is resolved.

    For a registration stop identified as SunPass, call 1-888-824-8655.

    Before Calling About a Registration Stop

    • Confirm which agency placed the stop.
    • Gather the license plate and vehicle information.
    • Locate all toll invoices and collection notices.
    • Review the amount due.
    • Gather proof of any prior payment.
    • Ask how long release processing takes after payment.
    • Request proof that the stop was released.

    If SunPass cannot find the registration stop, another Florida toll agency or government entity may have placed it. Check the Florida Department of Highway Safety and Motor Vehicles record for the responsible organization.

    Collection Notices and Uniform Traffic Citations

    Ignoring unpaid toll notices can result in additional fees, collection activity, a registration stop, or a Uniform Traffic Citation.

    Read each document carefully because the response process may differ:

    • Toll Enforcement Invoice: Usually paid or disputed through SunPass.
    • Collection Notice: May require payment through a collection portal or agency.
    • Registration Stop: Must be resolved with the agency that placed the stop.
    • Uniform Traffic Citation: May involve a court deadline and should not be treated like an ordinary invoice.

    Do not miss a citation or court deadline while waiting for an ordinary customer-service inquiry. Follow the instructions printed on the legal document.

    Wrong License Plate or Vehicle on a SunPass Account

    SunPass customers are responsible for keeping vehicle and plate information current.

    Update the account immediately after:

    • Buying a vehicle
    • Selling or trading a vehicle
    • Receiving a replacement plate
    • Transferring a plate
    • Changing registration states
    • Leasing a different vehicle
    • Returning a rental car
    • Adding or removing a trailer

    How To Update a Vehicle or License Plate

    1. Sign in to SunPass.
    2. Select Transponders and Vehicles.
    3. Locate the vehicle.
    4. Select Edit or Add Another Vehicle.
    5. Enter the correct plate, state, vehicle, and date information.
    6. Remove vehicles no longer authorized to use the account.
    7. Save the changes.

    A license plate generally should not be actively associated with more than one SunPass account.

    Tolls From a Vehicle You Sold

    If tolls continue after selling or trading a vehicle:

    1. Remove the vehicle and plate from the SunPass account.
    2. Confirm whether the plate remained on the vehicle.
    3. Gather the bill of sale or trade-in agreement.
    4. Check whether the plate was surrendered or transferred.
    5. Dispute the tolls with SunPass.
    6. Submit proof showing the date ownership ended.
    7. Contact the motor-vehicle agency if ownership records are incorrect.

    Do not ignore an invoice simply because the vehicle was sold. Submit evidence before the dispute or legal deadline expires.

    Using SunPass in a Rental Vehicle

    A portable SunPass transponder can be used in a rental vehicle when the rental vehicle and license plate are temporarily added to the SunPass account.

    How To Add a Rental Vehicle

    1. Sign in to SunPass.
    2. Select Transponders and Vehicles.
    3. Select Add Another Vehicle.
    4. Enter the rental vehicle and plate information.
    5. Check the Rental Vehicle option.
    6. Enter the rental start and end date and time.
    7. Save the vehicle.

    When returning the rental:

    • Remove the portable transponder from the vehicle.
    • Confirm that the rental period ended in the SunPass account.
    • Remove the rental plate when appropriate.
    • Review account activity for later tolls.
    • Keep the rental agreement and return receipt.

    If a transponder is left in a rental car, report it lost or stolen immediately. The account holder may remain responsible for charges until its status is changed.

    A SunPass Mini is attached permanently to one windshield. Once removed, it may no longer function and should not be moved to another rental vehicle.

    Rental-Car Toll Fees

    Rental-car companies often use separate toll-processing programs. These may charge:

    • The toll amount
    • A daily usage fee
    • A per-toll administrative fee
    • A weekly maximum fee
    • A higher non-SunPass toll rate

    A charge from a rental-car toll vendor may not appear in a personal SunPass account. Review the rental agreement and determine whether the charge came from:

    • SunPass
    • The rental company
    • PlatePass
    • e-Toll
    • Highway Toll Administration
    • Another toll-processing company

    Contact the rental company or the vendor named on the charge when it—not SunPass—processed the toll.

    SunPass Transponder Not Working

    A toll transponder may fail because it is:

    • Mounted incorrectly
    • Inactive
    • Associated with the wrong vehicle
    • Reported lost or stolen
    • Defective
    • Blocked by certain windshield materials
    • Being held by hand or placed on a dashboard
    • Connected to an account with insufficient funds

    Transponder Troubleshooting

    1. Confirm that the transponder is active.
    2. Check the account balance.
    3. Verify the vehicle and plate information.
    4. Confirm proper windshield placement.
    5. Review recent account activity.
    6. Call SunPass if tolls repeatedly appear by plate rather than transponder.
    7. Request a warranty review when appropriate.

    SunPass currently lists a two-year warranty for SunPass PRO and a 45-day warranty for SunPass Mini.

    Lost or Stolen SunPass Transponder

    Change the transponder’s status immediately if it is lost or stolen.

    1. Sign in to SunPass.
    2. Select Transponders and Vehicles.
    3. Locate the affected transponder.
    4. Change the status to Lost or Stolen.
    5. Review recent toll activity.
    6. Contact SunPass about unfamiliar transactions.
    7. Order a replacement if needed.

    The account holder may be responsible for tolls charged before the transponder is reported lost or stolen.

    SunPass Mini Versus SunPass PRO

    SunPass Mini

    • Current purchase price listed by SunPass: $4.99 plus tax
    • Attaches permanently to one windshield
    • Should not be moved between vehicles
    • May stop working after removal
    • Current warranty listed by SunPass: 45 days

    SunPass PRO

    • Current purchase price listed by SunPass: $14.95 plus tax
    • Portable between properly listed vehicles
    • Can be used in Florida and participating interoperable states
    • Works throughout the E-ZPass network and other participating systems
    • Current warranty listed by SunPass: two years

    Vehicle and license-plate information must remain current even when using a portable transponder.

    Low Balance and Automatic Replenishment Problems

    A SunPass account can become inactive or negative when:

    • The linked card expires
    • The card issuer declines a charge
    • The bank account is closed
    • The automatic replenishment amount is too low
    • Recent toll activity is higher than expected
    • The account information was not updated
    • Another vehicle is using the account

    How To Update a Payment Method

    1. Sign in to SunPass.
    2. Select Manage Payment Methods.
    3. Update the card or bank information.
    4. Review the Easy Pay settings.
    5. Confirm the replenishment amount.
    6. Bring any negative balance into good standing.
    7. Save the payment confirmation.

    Do not continue using toll facilities when the SunPass account is inactive or unable to pay unless another valid payment method is available.

    Forgotten SunPass Username, Account Number, or Password

    The SunPass login page includes options for a forgotten username or password.

    Customers who cannot recover the information online can call 1-888-865-5352 or visit a walk-in center. For security, a representative may ask questions to verify the account holder’s identity.

    Do not create a second account merely because the first account cannot be accessed. A duplicate account can complicate license-plate assignments, toll activity, and automatic payments.

    How To Close a SunPass Account

    A SunPass account can be closed through:

    • An online support request
    • Fax at 1-888-265-1725
    • Mail to Florida Department of Transportation/SunPass, P.O. Box 447, Ocoee, FL 34761
    • A SunPass walk-in center

    Before Closing the Account

    • Review all recent toll activity.
    • Pay any outstanding balance.
    • Remove vehicles and rental plates.
    • Disable or destroy a SunPass Mini when appropriate.
    • Mark a portable transponder inactive.
    • Download statements and records.
    • Confirm the refund method for any remaining balance.
    • Save the account-closure request.

    SunPass states that it waits 21 days after receiving a credit-card account closure request to allow outstanding toll activity to post. After that waiting period, a credit-card refund may take approximately five business days. Refunds issued by check may take up to 45 days from the date the request is received.

    SunPass Walk-In Centers

    SunPass operates walk-in service centers at several Florida locations. Hours can change, so check the official contact page before traveling.

    • Orlando: 2145 Metrocenter Boulevard, Suite 140, Orlando, FL 32835
    • Tampa Area: 2056 Badlands Drive, Brandon, FL 33511
    • Miami: 7902 NW 36th Street, Unit 203, Doral, FL 33166
    • Boca Raton: 7941 Glades Road, Boca Raton, FL 33434
    • Snapper Creek: Milepost 19, Florida’s Turnpike, Miami, FL 33186
    • Pinellas Bayway: 4501 54th Avenue South, St. Petersburg, FL 33711
    • Mid-Bay Bridge: 1200 White Point Road, Niceville, FL 32578
    • Garcon Point Bridge: 555 Avalon Boulevard, Milton, FL 32571

    Most centers are open Monday through Saturday, although the Snapper Creek location currently lists weekday-only hours.

    SunPass Scam Texts and Fake Toll Notices

    Drivers should be cautious of unexpected text messages or emails claiming:

    • A small unpaid toll must be paid immediately
    • Late fees will increase within hours
    • A driver’s license will be suspended
    • A vehicle registration will be stopped immediately
    • A package or refund is waiting
    • A payment method must be verified through a link

    SunPass states that official Toll Enforcement Invoices are sent through U.S. mail, not email. Verify invoices directly at SunPass.com.

    Warning Signs of a Fake SunPass Message

    • The message arrived from an unfamiliar international number.
    • The link uses a misspelled or unrelated domain.
    • The message demands payment by gift card, cryptocurrency, or wire transfer.
    • The sender asks for a complete payment-card number by text.
    • The sender threatens an immediate arrest or license suspension.
    • The message claims a small payment is required to prevent severe penalties.
    • The website is not SunPass.com.

    What To Do With a Suspicious Message

    1. Do not click the link.
    2. Do not reply.
    3. Take a screenshot.
    4. Open SunPass.com directly.
    5. Check for a real invoice using official tools.
    6. Report the message as junk or phishing.
    7. Contact the card issuer immediately if payment information was entered.
    8. Change passwords if account credentials were disclosed.

    How To Escalate an Unresolved SunPass Complaint

    1. Start with SunPass Customer Service. Call 1-888-865-5352.
    2. Submit an online inquiry. Account holders should use Online Support.
    3. Request an inquiry number. Use it to check the status later.
    4. Submit supporting documents. Include receipts, invoices, account activity, and vehicle records.
    5. Use a walk-in center. Bring copies rather than surrendering the only originals.
    6. Send written correspondence. Mail disputed-account information to P.O. Box 447, Ocoee, FL 34761.
    7. Observe legal deadlines. A citation or registration stop may require action beyond an ordinary customer-service complaint.
    8. Contact the correct toll agency. SunPass may not control invoices issued by another Florida or out-of-state agency.
    9. Consider an outside complaint. Depending on the issue, options may include FDOT, the Florida Attorney General, a court listed on a citation, or a payment-card issuer.

    Clearly state the requested resolution, such as removing a duplicate toll, correcting a license plate, releasing a registration stop, refunding an account balance, or documenting an unauthorized charge.

    SunPass Customer Reviews and Complaint Sentiment

    At the time this page was updated, the CustomerServiceNumbers.com review module displayed a SunPass rating of 0 out of 5 stars based on zero reviews.

    Because no reviews have been submitted on this page, there is not yet enough CustomerServiceNumbers.com feedback to identify complaint patterns or measure SunPass’s customer-service performance.

    The previous article referred generally to praise for account convenience and complaints about billing discrepancies and support responsiveness. Those statements were not supported by reviews submitted on this page and have been removed.

    What To Include in a SunPass Review

    • The type of SunPass account or transponder involved
    • Whether the issue involved a toll, invoice, registration stop, rental vehicle, or account balance
    • The contact method used
    • Whether SunPass opened an inquiry
    • How long it took to reach assistance
    • Whether documents were requested
    • Whether a charge was corrected or refunded
    • Whether a registration stop was released
    • Whether the problem was ultimately resolved

    What To Expect When Contacting SunPass

    • The representative may ask for the account, transponder, plate, or invoice number.
    • Identity verification may be required before account information is released.
    • SunPass may request receipts or vehicle documents.
    • A toll from another agency may require contacting that agency.
    • Rental-car fees may require contacting the rental company or toll vendor.
    • A registration stop may take time to clear after payment.
    • An account-closure refund is not immediate.
    • Online account statements may not be considered official documents in every dispute.
    • A Uniform Traffic Citation may involve a court process rather than ordinary customer support.

    SunPass Frequently Asked Questions

    What is the SunPass customer-service number?

    The SunPass Customer Service Center can be reached at 1-888-865-5352, also written as 1-888-TOLL-FLA.

    What are the SunPass customer-service hours?

    Telephone support is currently available Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 8:30 a.m. to 5:00 p.m. Eastern Time. The center is closed Sunday.

    Does SunPass have email support?

    SunPass provides an online email form through its Contact Us page. FDOT also lists tpk.contactsunpass@dot.state.fl.us for the toll program.

    How do I dispute a SunPass toll?

    Sign in and select Online Support, use the SunPass dispute portal, call customer service, fax the request, mail supporting documents, or visit a walk-in center.

    How do I check whether a SunPass invoice is real?

    Go directly to SunPass.com, enter the invoice number and license plate, and review the official document. SunPass states that Toll Enforcement Invoices are sent through U.S. mail rather than email.

    What is the SunPass registration-stop number?

    For a vehicle registration stop placed by SunPass, call 1-888-824-8655.

    Why did I receive a toll invoice when I have SunPass?

    Possible causes include a negative balance, declined payment method, inactive or defective transponder, incorrect plate information, improper mounting, or a vehicle not listed on the account.

    How do I report a duplicate SunPass charge?

    Sign in, select Online Support, and provide the toll dates, locations, amounts, and supporting receipts. You can also call 1-888-865-5352.

    Can I use SunPass in a rental car?

    Yes. Add the rental vehicle, plate, and rental dates to the account and use a portable transponder. Remove the transponder and rental vehicle information when returning the car.

    Can I move a SunPass Mini to another vehicle?

    No. A SunPass Mini attaches permanently to one windshield and may stop working when removed. Use a SunPass PRO when portability is needed.

    What should I do if my SunPass transponder is lost?

    Immediately change its status to Lost or Stolen through the website or app, or call SunPass. The account holder may be responsible for charges incurred before it is reported.

    How do I close a SunPass account?

    Submit an online request, fax SunPass, mail a request to P.O. Box 447 in Ocoee, or visit a walk-in center.

    How long does a SunPass account refund take?

    SunPass currently waits 21 days after a credit-card account closure request for outstanding tolls to post. The subsequent card refund may take about five business days. Check refunds can take up to 45 days from receipt of the request.

    Is 7941 Glades Road the SunPass headquarters?

    No. It is a SunPass walk-in customer-service center in Boca Raton.

    Is SunPass a private company?

    No. SunPass is Florida’s prepaid toll program and is administered through the Florida Department of Transportation.

    Related Toll Customer Service Pages

    Related Consumer Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate support information and share customer-service experiences since 2004. We independently organize verified contact routes, common customer problems, complaint information, dispute procedures, and practical resolution steps.

    Our goal is not simply to repeat a telephone number. For SunPass, we help drivers distinguish among ordinary account questions, toll disputes, Toll Enforcement Invoices, registration stops, rental-car programs, transponder problems, and suspicious payment messages.

    Reviews may be moderated for spam, profanity, scams, and personally identifiable information while preserving the reviewer’s original meaning.

    Share Your SunPass Customer Service Experience

    Have you contacted SunPass about an incorrect toll, duplicate charge, invoice, vehicle-registration stop, rental car, transponder, account balance, refund, or suspicious message?

    Leave a rating and review below. Include the type of issue, contact route used, whether SunPass opened an inquiry, how long the review took, and whether the problem was resolved.

    Do not publish complete account numbers, transponder numbers, license plates, payment-card details, driver’s-license information, or other sensitive data.

    Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with SunPass, the Florida Department of Transportation, Florida’s Turnpike Enterprise, or another toll agency. SunPass does not provide customer support through this website. Contact SunPass or the agency named on the official notice regarding accounts, tolls, invoices, registration stops, citations, transponders, or refunds.