Angi customer service assists homeowners with finding local professionals, instantly booked projects, refunds, project cancellations, Angi Key memberships, legacy Angie’s List memberships, account access and complaints involving professionals found through the platform. Angi was formerly known as Angie’s List, so existing members and customers may still see the older name in account records, emails or billing descriptions.
The primary Angi homeowner number is 1-888-811-2644. The correct support route depends on whether the service was booked and paid for directly through Angi, arranged through a retail partner, or negotiated directly with an independent professional found on Angi.
How to Contact Angi Customer Service
- Angi Homeowner and General Questions: 1-888-811-2644
- Angi Service Support and Concerns About a Pro: 1-888-819-2644
- Angi Key and Legacy Membership Cancellation: 1-888-828-5478
- Angi Pro Support: 1-888-819-2644
- Angi Pro Support Hours: Monday through Friday, 8:00 a.m.–8:00 p.m. Eastern Time
- Accessibility: Dial 711 for Nationwide TDD/TTY service
- Angi Contact Page: Choose the correct Angi support route
- Angi Help and FAQs: Review Angi support information
- Instantly Booked Project Help: Access booking support and live chat
- Angi Account: Sign in and manage an Angi account
- Official Website: www.angi.com
Customer-service hours: Angi does not currently publish general homeowner telephone hours on its main contact page. If the homeowner line is unavailable, use the appropriate Help Center or account-connected live-chat option.

Best Angi Support Route by Issue
Instantly Booked and Pre-Priced Angi Service
An instantly booked service is scheduled and paid for through Angi rather than negotiated directly with the individual professional. Examples may include cleaning, lawn care, handyman work and other services displaying an upfront price and booking option.
Use the instantly booked project Help Center when you need to:
- Reschedule or cancel a booking
- Contact the assigned professional
- Report that the professional did not arrive
- Report incomplete or unsatisfactory work
- Request a refund or account credit
- Correct a project address or appointment detail
- Review a payment or cancellation charge
- Start a Happiness Guarantee request
Sign in with the email address used for the booking so the support request can be connected to the correct project and payment.
Service Booked Through a Retail Partner
Some Angi-powered services are purchased through a retailer or another partner. The retailer’s order page, receipt or confirmation email may contain a specialized support link.
Before contacting support, determine:
- Which company accepted the payment
- Which company sent the confirmation
- Whether Angi or the retailer scheduled the professional
- Which cancellation and refund policy applies
- Whether the project has a retailer order number and an Angi booking number
Do not assume that a local store can process an Angi service refund. Start with the support route shown in the service confirmation.
Professional Found on Angi but Hired Directly
When a homeowner finds a professional through Angi but later negotiates the project, contract and payment directly with that business, the professional is generally responsible for performing the work and honoring the written agreement.
Angi may be able to review a profile, licensing concern, review dispute or violation of its platform rules. Angi may not be able to force an independently hired contractor to refund money, correct work or complete a project.
For a direct contractor dispute:
- Review the signed estimate, contract and change orders.
- Document the work with dated photographs and messages.
- Send the contractor a clear written request for correction.
- Check the contractor’s license and insurance with the appropriate state or local agency.
- Follow any notice, mediation or dispute procedure in the contract.
- Report serious licensing, ethical or platform concerns to Angi.
How to Cancel or Reschedule an Angi Project
Open the affected project through the Angi website, app or booking-support system. Select the booking and look for its rescheduling or cancellation option.
Before canceling, review:
- The scheduled date and arrival window
- The project’s cancellation deadline
- Any cancellation or late-change fee
- Whether a professional has already been assigned
- Whether materials or special services were ordered
- The expected refund or account-credit method
Save the cancellation confirmation. Removing the Angi app, blocking messages or telling the professional not to arrive may not formally cancel the booking.
Angi Professional Did Not Arrive
Check the project page and messages for a revised arrival time. Attempt to contact the assigned professional through the approved communication method.
If the professional does not arrive:
- Record the appointment date and window.
- Take a screenshot of the booking status.
- Save unanswered messages or calls.
- Contact the project-specific support team.
- Request a replacement professional, rescheduled appointment or refund.
- Ask whether any cancellation or missed-appointment fee will be removed.
Angi Refund and Billing Support
The correct refund route depends on who processed the transaction.
- Paid directly through Angi: Open the project and contact Angi booking support.
- Paid a retailer: Review the retailer order and Angi service confirmation.
- Paid the professional directly: Contact the professional under the written contract.
- Angi membership charge: Review the Angi account and contact membership support.
- App-store purchase: Check Apple or Google subscription and payment records.
When requesting a refund, provide:
- The project or membership involved
- The transaction date and amount
- The reason for the request
- Photographs or other supporting documentation
- Previous case or booking numbers
- The exact resolution requested
Ask whether the refund will be returned to the original payment method or issued as Angi credit. Request the expected processing date and save the confirmation.
Unexpected or Unrecognized Angi Charge
An Angi-related charge may involve:
- An instantly booked service
- A recurring cleaning or maintenance plan
- An Angi Key membership renewal
- A legacy Angie’s List membership
- A cancellation or missed-appointment fee
- A project booked by another household member
- A pending payment authorization
Review the Angi account, project history, email confirmations and all authorized household users. If the charge remains unauthorized, contact Angi and the card issuer promptly. Change the Angi account and email passwords if unauthorized account access is suspected.
How to Cancel an Angi Key Membership
Angi Key is a paid annual membership that may provide discounts on eligible services booked through Angi.
To cancel:
- Sign in to the Angi account.
- Open the membership-management section.
- Select Manage Membership.
- Turn off renewal or follow the cancellation instructions.
- Save the cancellation confirmation.
Customers can also call 1-888-828-5478 or use live chat through the Angi Help Center.
Canceling before the next renewal generally prevents another annual charge while allowing the customer to use remaining benefits through the current paid term.
Angi Key Renewed Before It Was Canceled
Angi states that customers whose Angi Key membership automatically renewed may cancel and request a refund within 60 days after renewal by contacting 1-888-828-5478 or using Angi support.
Provide:
- The membership email address
- The renewal date
- The charged amount
- The cancellation-request date
- Any previous confirmation or case number
Ask for written confirmation that the membership and future renewal have been canceled.
Cancel an Old Angie’s List Silver or Gold Membership
Legacy Silver and Gold memberships may still appear in older accounts. Sign in, open Manage My Account and select Cancel Auto-Renew, or call 1-888-828-5478.
Do not assume that stopping an email newsletter cancels a paid membership. Confirm the renewal status inside the account.
Angi Happiness Guarantee Claims
Angi promotes a Happiness Guarantee for eligible projects booked and paid for through Angi. Coverage is subject to the applicable terms, claim requirements, exclusions and limits.
The guarantee should not be assumed to cover:
- Every professional displayed on Angi
- A project contracted and paid for entirely outside Angi
- Work performed outside the approved project scope
- Claims submitted after an applicable deadline
- Damage or losses excluded by the guarantee terms
To request help:
- Open the eligible project.
- Contact Angi through project-connected support.
- Explain what work was promised and what occurred.
- Upload photographs, messages, invoices and other requested documents.
- Provide the professional’s response and any attempted resolution.
- Request a claim or case number.
- Review the current Happiness Guarantee terms.
Visit the official Angi Happiness Guarantee page for current eligibility and limitations.
Complaint About an Angi Professional
Call 1-888-819-2644 or use Angi’s account-connected support tools to report serious legal, ethical, financial or platform concerns involving a professional.
Include:
- The professional’s business name and Angi profile
- The project type and date
- Whether the booking and payment occurred through Angi
- The signed agreement or estimate
- Photographs and relevant correspondence
- License or insurance concerns
- The action already requested from the professional
- The resolution being requested from Angi
Do not publish private customer information, employee information, financial records or unredacted contracts in a public review.
What Does Angi Approved Mean?
Angi says businesses participating in its Angi Approved advertising program must meet rating and licensing requirements, and that an owner, principal or relevant manager generally must pass a background check.
However:
- A background check may apply to the owner or designated person rather than every employee or subcontractor.
- Some large providers may be labeled Approved Corporate and subject to different screening rules.
- Licenses, insurance and business information can change.
- An Angi badge or rating does not replace independent verification.
Before hiring a professional:
- Verify the current license with the issuing agency.
- Request proof of liability and workers’ compensation insurance.
- Confirm who will perform the work.
- Check recent references and complaint records.
- Obtain a detailed written contract.
- Confirm permit responsibilities.
- Avoid paying a large undocumented amount in advance.
Angi Account Login and Passcode Help
Angi may use a six-digit email passcode instead of a traditional password.
To sign in:
- Open Angi.com or the Angi app.
- Enter the email address associated with the account.
- Check the email inbox and spam folder for the six-digit code.
- Enter the code before it expires.
If the code does not arrive, confirm the email spelling, search all inbox folders and request a new code. Do not give the code to a caller, contractor or person claiming to be technical support.
Change the Email Address on an Angi Account
Sign in and review the account profile or contact Angi support. Be prepared to verify the old email address, account name and recent membership or project information.
Do not create a duplicate account before asking whether the existing reviews, memberships and projects can be transferred or recovered.
Stop Angi Emails or Marketing Messages
Use the unsubscribe link at the bottom of a marketing email. Angi says removal from marketing lists may take up to one week, and account, billing or active-project messages may continue when they are necessary to service an existing account.
Angi Pro Customer Service
Contractors and other home-service businesses use a separate Angi Pro support system.
- Angi Pro Support: 1-888-819-2644
- Pro Support Hours: Monday through Friday, 8:00 a.m.–8:00 p.m. Eastern Time
- Angi Pro Signup Questions: 1-833-777-0260
- Angi Pro Account: Sign in or access Angi Pro resources
Professionals may contact support about:
- Leads and customer matches
- Advertising or account charges
- Business profiles
- Reviews
- Service areas and categories
- Licensing documents
- Account login
- Project messages
- Business-account cancellation or contract questions
Review the original advertising, lead or service agreement before disputing a charge or requesting cancellation. Ask for written confirmation of any contract change.
Is Angi the Same as Angie’s List or HomeAdvisor?
Angie’s List is now Angi. The current platform offers professional searches, reviews, project planning, instant booking, memberships and other home-service tools.
HomeAdvisor and Angie’s List were combined under the corporate organization that became Angi Inc. HomeAdvisor continues to operate as a related home-services website. Customers should use the brand, account and support system connected to their specific project or charge.
A HomeAdvisor account, lead, contractor profile or payment may not be accessible through ordinary Angi homeowner support.
Information to Gather Before Contacting Angi
- The email address used for the account
- Project, booking or membership number
- Professional or business name
- Project date and service address
- Payment date and amount
- Retail-partner order number, if applicable
- Appointment and cancellation details
- Photographs and relevant messages
- Previous Angi case numbers
- The exact resolution requested
Do not publish a home address, access instructions, account passcode, payment details, unredacted contract, contractor employee information or private case documents in the CSN review section.
How to Escalate an Angi Complaint
- Determine whether the issue involves Angi, a retailer or an independently hired professional.
- Use the support route connected to the project, membership or Pro account.
- Provide a concise timeline, booking details and supporting documentation.
- State the exact resolution requested.
- Ask for a case number and expected response date.
- Request a supervisor or additional review when the first response does not address the issue.
- Save chat transcripts, emails, refund confirmations and project screenshots.
- For a contractor dispute, follow the written contract and contact the appropriate licensing or consumer-protection agency when necessary.
- For a truly unauthorized card charge, contact the financial institution promptly after reporting it to Angi.
Angi Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows an Angi rating of 2.7 out of 5 stars based on seven published reviews.
The reviews are primarily historical Angie’s List experiences from 2016 through 2018. Visible reviews discuss subscription cancellation, membership billing after the customer believed service had ended, refund or credit requests, account email changes, difficulty obtaining telephone assistance and an older business website outage.
These reviews should not be treated as a complete measure of Angi’s current customer service because they predate much of the current platform and branding.
If you have recently contacted Angi, consider leaving a review below. Explain:
- Whether you were a homeowner or professional
- Whether the issue involved a project, membership, charge, account or contractor
- Whether the project was booked and paid for through Angi
- Which support method you used
- Whether a case number was provided
- How long a response or refund took
- Whether the issue was resolved
Related Home-Service and Review Platform Pages
Frequently Asked Questions About Angi Customer Service
What is the Angi customer-service phone number?
Angi lists 1-888-811-2644 for homeowner questions and 1-888-819-2644 for service support, concerns about professionals and Angi Pro support.
What is the old Angie’s List phone number?
Customers searching for Angie’s List support should use the current Angi numbers. Angie’s List is now Angi.
How do I cancel Angi Key?
Sign in, open Manage Membership and turn off renewal, or call 1-888-828-5478.
Can I get a refund for an Angi Key renewal?
Angi says a customer may cancel and request a refund within 60 days after an automatic Angi Key renewal by contacting membership support.
How do I cancel an Angi project?
Open the affected booking and use its cancellation option. Review any deadline or fee and save the cancellation confirmation.
Does Angi guarantee every contractor?
No. The Angi Happiness Guarantee applies to eligible projects booked and paid for through Angi and is subject to terms, exclusions and limits.
What should I do if an Angi professional does not arrive?
Document the missed appointment, contact the professional through the project page and report the issue through booking support. Request a replacement professional, rescheduling or refund.
Can Angi force an independent contractor to refund me?
Angi may review platform or professional-conduct concerns, but a project negotiated and paid for directly may remain a contractual dispute between the homeowner and professional.
Does Angi background-check every worker?
No. Angi’s published screening generally applies to an owner, principal or relevant manager of an approved business, not necessarily every employee or subcontractor. Some corporate providers have different screening rules.
What is the Angi Pro support number?
Angi Pro support is available at 1-888-819-2644, Monday through Friday from 8:00 a.m.–8:00 p.m. Eastern Time.
Is Angi the same as HomeAdvisor?
Angi and HomeAdvisor are related through Angi Inc., but they continue to have different websites, accounts and support systems. Use the service named in the project or billing record.
Where is Angi headquartered?
Angi Inc. identifies its corporate headquarters as 3601 Walnut Street, Suite 700, Denver, Colorado 80205. Corporate offices do not replace homeowner, membership or project support.
Page Update Note
This Angi customer-service page was reviewed and updated in July 2026 to reflect the current Angi brand, preserve Angie’s List search guidance, verify homeowner, membership and professional support numbers, remove outdated general support hours, distinguish project-support routes, explain Angi Key cancellation and renewal refunds, add Happiness Guarantee guidance, clarify contractor screening and HomeAdvisor’s relationship, remove unsupported review generalizations, accurately report the seven historical CSN reviews and strengthen escalation and privacy guidance.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004. CSN is an independent consumer website and is not affiliated with Angi, Angie’s List, HomeAdvisor, any retailer or any home-service professional.
Our goal is to help consumers locate appropriate support routes, understand how project and membership issues may be handled and share customer-service outcomes that may help others. Telephone numbers, memberships, booking systems, guarantees, contractor requirements and support policies can change. Verify important information through Angi and the applicable professional, retailer, licensing agency or financial institution.
Share Your Angi Customer Service Experience
Have you contacted Angi about an instantly booked project, missed appointment, refund, contractor complaint, membership renewal, Angi Key cancellation, account access, business profile or Pro account? Share your experience below and explain which support route you used and whether the issue was resolved.
Privacy reminder: Do not post your address, email address, telephone number, account passcode, booking number, membership number, payment information, unredacted contract, professional access instructions or private support documents in a public review.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Angi, Angie’s List, HomeAdvisor, Angi Inc., any retailer or any service professional. This page is provided for informational purposes and to document consumer customer-service experiences.
CustomerServiceNumbers.com cannot access Angi accounts, cancel memberships, reschedule projects, process refunds, investigate professionals, approve Happiness Guarantee claims, remove reviews, resolve contractor disputes or change Angi Pro agreements. Those requests must be handled by Angi, the appropriate retailer, the professional, a licensing agency, a financial institution or another applicable official organization.

