PC Matic customers may need help with installation, account access, antivirus protection, SuperShield, a renewal charge, subscription cancellation, refund, device activation, VPN, or another technical problem. PC Matic now provides several support options, including online tickets, email, phone support for qualifying customers, and expanded phone, chat, and remote assistance through certain support plans.
How to Contact PC Matic Customer Service
- PC Matic Product Support Phone: 224-369-2813
- Phone Support Hours: 11:00 AM-5:00 PM ET
- Refund Phone Number: 843-203-0422
- Email Support: support@pcmatic.com
- Online Support: PC Matic Support
- Knowledge Base: PC Matic Knowledge Base
- Support Unlimited Phone: 1-888-498-1063 for customers subscribed to Support Unlimited
- Corporate Address: PC Matic, Inc., 2515 W. 22nd St., Sioux City, IA 51103
- Official Website: PCMatic.com
PC Matic states that its official product support is U.S.-based and that online technical support for PC Matic software is provided without an additional support fee.
Support options can vary based on the customer’s subscription. PC Matic’s current support system includes email, telephone, chat, and remote-assistance options depending on the plan.
Best PC Matic Support Route by Issue
- Installation problem: Use the PC Matic Knowledge Base or submit an official support ticket.
- Technical problem: Call 224-369-2813 during published phone hours or submit a support ticket.
- Refund request: Call 843-203-0422 or use the refund-support process.
- Cancel automatic renewal: Sign in to the PC Matic account and turn off automatic renewal.
- Forgotten password: Use the password-reset option on the official support or account page.
- Add or remove a device: Sign in to the PC Matic account and manage the subscription’s devices.
- Billing or renewal question: Review the subscription under the PC Matic account before contacting support.
- Support Unlimited customer: Call 1-888-498-1063 or use the Support Unlimited application.
- Business customer: Use PC Matic Pro or MSP Business Support rather than consumer support.
- Suspicious PC Matic invoice or phone call: Do not call a number in the suspicious message; verify the account directly at PCMatic.com.
PC Matic Support Options by Subscription
PC Matic’s current support options vary by subscription level.
The company’s support documentation currently identifies:
- PC Matic Basic: Email support for PC Matic-related issues
- PC Matic Advanced: Email support and limited phone support for PC Matic-related issues
- PC Matic Complete: Email, limited phone, and chat support for PC Matic-related issues
- PC Matic Ultimate: Email, unlimited phone support, remote-access support, chat, and 24/7 assistance for broader technology issues
The support options displayed inside a customer’s account should be treated as the current source for that subscription.
How Long Does PC Matic Support Take to Respond?
PC Matic’s current support form states that response time for technical-support tickets is generally less than one day.
After submitting a ticket, customers should receive a confirmation email. PC Matic currently tells customers to allow messages from csticket@pcmatic.com through spam filters so the ticket confirmation and response are not missed.
Check:
- Inbox
- Spam or junk folder
- Promotions folder
- Blocked-sender settings
before submitting another request.
Information to Have Before Contacting PC Matic
Gather the information related to the issue:
- Email address used to purchase PC Matic
- PC Matic order ID when available
- Subscription or product name
- Device type
- Operating system
- Exact error message
- Date the problem began
- Renewal or purchase date
- Charge amount for a billing problem
- Previous support ticket number
- The refund, cancellation, technical correction, or other resolution requested
Do not post passwords, product or license information, payment-card numbers, remote-access codes, private support correspondence, or other sensitive information in a public review.
How to Cancel a PC Matic Subscription
Customers who want to stop future automatic renewal can manage the subscription through their PC Matic account.
The current process is:
- Sign in to the PC Matic account.
- Locate the active subscription.
- Select the subscription-management menu.
- Choose Cancel Subscription or turn off Automatic Renewal.
- Confirm the change.
- Save the cancellation email or confirmation.
Turning off renewal does not immediately terminate the protection that has already been purchased. PC Matic states that the subscription remains active through its existing expiration date and should not generate another automatic-renewal charge.
Uninstalling PC Matic from a device is not the same as canceling automatic renewal.
PC Matic Refund Policy
PC Matic currently provides a 30-day money-back guarantee for qualifying initial annual subscription purchases.
A refund request must generally be made within 30 days of the original purchase date.
PC Matic’s current refund policy states that:
- Qualifying initial annual subscription purchases can receive a full refund within 30 days.
- Renewal orders do not qualify for the 30-day money-back guarantee.
- Renewal charges are generally final and nonrefundable.
- Refunds are returned to the original payment method.
- Processed refunds generally appear within approximately 5 to 7 business days.
For a refund, PC Matic currently publishes:
Customers can also use the official PC Matic Support page.
PC Matic Refund Exclusions
Not every purchase qualifies for a refund.
PC Matic’s current policy excludes certain purchases, including:
- Requests submitted outside the applicable refund period
- Renewal orders
- Not-for-resale or complimentary software
- Some PC Matic products bundled with third-party products
- Purchases completed and fulfilled by a third party
- App-store, reseller, retailer, vendor, or service-provider transactions controlled by that third party
- Certain redeemed services or completed setup services
If another company processed the payment, contact that company about its refund policy.
PC Matic Renewal Charges
PC Matic subscriptions may be set to renew automatically.
To check the renewal status:
- Go directly to PCMatic.com.
- Open My Account.
- Sign in using the email address connected with the purchase.
- Locate the subscription.
- Review its automatic-renewal status and expiration date.
If you do not want another renewal, turn off automatic renewal before the next billing date and save the confirmation.
Because PC Matic’s current policy treats renewal orders as final and nonrefundable, customers should review renewal settings before the subscription renews.
PC Matic Login and Password Help
Customers should sign in using the email address used when the PC Matic subscription was originally purchased.
If the password is forgotten, use PC Matic’s official password-reset process.
If the reset message does not arrive:
- Check the email address for spelling errors.
- Check spam and junk folders.
- Search for previous PC Matic purchase messages to identify the correct account email.
- Submit a support request if the account still cannot be accessed.
Do not create repeated accounts unless support specifically instructs you to do so, because a second account can make subscription and device management more difficult.
Downloading and Reinstalling PC Matic
PC Matic provides current software downloads through its official Support page.
Available PC Matic software includes versions for supported:
- Windows computers
- macOS devices
- iPhones and iPads
- Android devices
Download PC Matic only from PCMatic.com or the appropriate official app store.
Avoid websites advertising unofficial PC Matic installers, activation tools, repair utilities, or cracked license keys.
Adding or Removing Devices
Device management is handled through the PC Matic account.
Customers can use their account to:
- Add a device
- Install PC Matic on another eligible device
- Review existing devices
- Manage the subscription
- Renew the license
- Increase device coverage when eligible
If a device cannot be added because the subscription limit has been reached, review the devices already connected to the account before purchasing another subscription.
PC Matic SuperShield Help
SuperShield is PC Matic’s real-time application allowlisting technology.
Instead of relying only on a traditional list of known malware, SuperShield uses an allowlisting approach designed to prevent unknown or untrusted applications from running until they are determined to be safe.
This can occasionally create questions when:
- A legitimate new program is not immediately recognized.
- Software is updated.
- A specialized application attempts to run.
- A business or custom application is not yet classified.
Use official PC Matic support if an application you trust is being blocked rather than disabling protection permanently.
PC Matic VPN Support
PC Matic also provides VPN software.
For VPN problems, document:
- Device type
- Operating system
- Whether the VPN connects successfully
- Server or location selected
- Whether ordinary internet access works when the VPN is disconnected
- Any error messages
Use the PC Matic Knowledge Base or support ticket system for product-specific troubleshooting.
PC Matic Support Unlimited
PC Matic Support Unlimited is a separate support service offering broader technology assistance beyond ordinary PC Matic product support.
Support Unlimited can include help with:
- Computers
- Printers
- Routers
- Smart devices
- Tablets
- Other technology questions
Current Support Unlimited customers can call:
Support can also be accessed through the Support Unlimited application using chat or email.
Do not confuse paid Support Unlimited service with ordinary PC Matic product support. PC Matic states that support for its own software is available without an additional support charge.
PC Matic Tech Support Scam Warning
PC Matic users are frequently targeted by fake technical-support scams.
PC Matic states that it will never call you unexpectedly to tell you that there is a problem with your computer.
If someone unexpectedly calls claiming to be PC Matic and says:
- Your computer is infected
- Your subscription has a problem
- A large renewal charge was processed
- You need to provide remote access
- You need to buy gift cards or cryptocurrency
- You must pay for an immediate repair
hang up and verify the issue directly through PCMatic.com.
PC Matic specifically warns that unsolicited calls claiming to report problems with your computer are scams.
Fake PC Matic Renewal and Invoice Emails
Scammers also send fake PC Matic invoices that claim a large subscription renewal has already been charged.
Warning signs include:
- A sender address that does not end in @pcmatic.com
- An unusually large renewal amount
- A prominent phone number demanding immediate cancellation
- Pressure to call immediately
- Requests for remote computer access
- Requests for gift cards, cryptocurrency, or bank information
PC Matic states that official emails come from addresses ending in @pcmatic.com.
The company also says its legitimate invoices do not include a phone number instructing customers to call for a refund or cancellation.
If an invoice is suspicious, do not use its links or telephone number. Type PCMatic.com directly into the browser, sign in to the account, and check the actual billing history.
What If a Scammer Already Accessed Your Computer?
If you allowed an unknown person to remotely access your computer:
- Disconnect the device from the internet.
- End the remote-access session.
- Uninstall unfamiliar remote-access software when it is safe to do so.
- Change important passwords from a different trusted device.
- Contact the bank or card issuer if payment information was exposed.
- Run an official security scan before resuming normal use.
Do not continue communicating with the person who claimed to be support.
PC Matic Business Support
PC Matic Pro, MSP, enterprise, education, government, and other business customers use a separate support system.
PC Matic’s current business documentation lists regular business-support hours as Monday-Friday, 8:00 AM-6:00 PM ET.
Business customers needing weekend assistance can submit a support request through the business-support system.
Home customers should use PC Matic Home Support rather than the business portal.
PC Matic Corporate Address
PC Matic’s current refund policy lists:
PC Matic, Inc.
2515 W. 22nd St.
Sioux City, IA 51103
Ordinary software troubleshooting, billing, cancellation, and refund questions should be handled through PC Matic Support rather than mailed to the corporate office.
How to Escalate a PC Matic Customer Service Problem
If an issue remains unresolved:
- Sign in using the email address connected with the purchase.
- Search the PC Matic Knowledge Base for the problem.
- Submit an official support ticket or use the support option available with the subscription.
- Include the order ID when relevant.
- Save the support ticket number and response.
- Reply through the existing support conversation if the problem continues.
- For a qualifying refund, call 843-203-0422.
- For an unauthorized charge, verify the PC Matic account first and then contact the payment provider if the transaction is not recognized.
PC Matic Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows 0 out of 5 stars based on 0 PC Matic reviews.
Because no customer reviews have been submitted on this page, there is not enough CustomerServiceNumbers.com feedback to identify current praise or complaint patterns involving PC Matic protection, software performance, compatibility, false positives, renewals, refunds, technical support, or customer service.
If you have recently contacted PC Matic, you can share your experience below. Helpful reviews explain the product or subscription involved, which official support route was used, how PC Matic responded, and whether the issue was resolved.
Frequently Asked Questions
What is the PC Matic customer service phone number?
PC Matic’s current official support page lists 224-369-2813 for PC Matic product support from 11:00 AM to 5:00 PM ET.
What is the PC Matic refund phone number?
PC Matic currently lists 843-203-0422 for refund requests.
Does PC Matic have email support?
Yes. PC Matic’s current support documentation lists support@pcmatic.com. Customers can also submit a ticket through the official PC Matic Support page.
Does PC Matic have live chat?
Yes, for qualifying subscriptions. Current support options vary by PC Matic plan, with chat included in certain higher-tier plans.
Is PC Matic support available 24/7?
Not every support channel is staffed 24/7. PC Matic provides online product support seven days a week, while ordinary telephone support has published hours. PC Matic Ultimate and Support Unlimited provide expanded around-the-clock support options according to the applicable plan terms.
How long does PC Matic take to answer a support ticket?
PC Matic’s current support form says technical-support response time is generally less than one day.
How do I cancel PC Matic automatic renewal?
Sign in to the PC Matic account, locate the subscription, and turn off automatic renewal or select Cancel Subscription. The subscription remains active until its expiration date.
Can I get a refund from PC Matic?
Qualifying initial annual purchases can receive a full refund when requested within 30 days. PC Matic’s current policy states that renewal orders are final and nonrefundable.
How long does a PC Matic refund take?
PC Matic says an approved refund generally appears on the original payment method within approximately 5 to 7 business days after processing.
Will PC Matic call me if my computer has a virus?
No. PC Matic specifically states that it will not call customers unexpectedly to report a computer problem. An unsolicited caller claiming to do so should be treated as a scam.
Where is PC Matic located?
PC Matic’s current refund policy lists the company at 2515 W. 22nd St., Sioux City, Iowa 51103.
Related Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. This site is independent and is not owned or operated by PC Matic, Inc.
Because antivirus customers are frequently targeted by fake technical-support calls, pop-ups, and invoices, this page directs readers to verified PC Matic support channels rather than unverified third-party support numbers.
Share Your PC Matic Customer Service Experience
If you have contacted PC Matic about antivirus protection, installation, SuperShield, a renewal, cancellation, refund, login problem, VPN, device activation, or another support issue, describe the product involved, support route used, response received, and whether the problem was resolved.
Privacy warning: Do not post passwords, product keys, payment-card information, remote-access codes, complete order IDs, account credentials, private support correspondence, or other sensitive information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent information and review website and is not affiliated with PC Matic, Inc. CustomerServiceNumbers.com cannot access PC Matic accounts, cancel subscriptions, issue refunds, activate software, remove malware, whitelist applications, provide remote technical support, or act on behalf of PC Matic.
PC Matic support options, phone hours, subscription tiers, refund policies, software compatibility, and other policies can change. Verify important support, billing, and security information directly through PCMatic.com.