Category: Internet Retailers Customer Service Information – Reviews

Internet Retailers customer service, company phone numbers, addresses, chat links, email, websites and more contact information. Also, reviews, ratings, feedback and complaints regarding the companies customer service performance.

  • Jerry Baker Books Customer Service and Book Series Help

    Jerry Baker Books customer service can help with book orders, returns, invoices, book-series cancellation, unwanted mailings, account questions and requests to stop future shipments. Jerry Baker books are published and marketed under the Jerry Baker brand by American Master Products, Inc.

    Customers who want to stop a book series should use the specific removal form or call customer service rather than relying only on an unanswered invoice or returned package. Keep copies of cancellation requests, return tracking and written account confirmations.

    Jerry Baker Books Customer Service Phone Number

    The mailing address is listed for customer-service and opt-out correspondence. Do not mail a return to that address unless customer service confirms that it is the correct return destination.

    Best Jerry Baker Support Route by Issue

    • Stop future books: Submit the official Book Series Removal Form and request written confirmation.
    • Question an invoice: Call 1-800-690-0099 or submit the customer-service form with the invoice and customer numbers.
    • Return a book: Use the Product Return Form and obtain return instructions before mailing it.
    • Stop catalogs and postal offers: Use the Postal Mailing Removal Form.
    • Stop marketing email: Use the Email Removal Form or the unsubscribe link in the message.
    • Missing or delayed order: Contact customer service with the order date, title and payment information.
    • Damaged book: Photograph the damage and packaging before requesting a replacement or return.
    • Amazon or third-party purchase: Contact the retailer that processed the order.
    • Card charge you do not recognize: Contact Jerry Baker customer service and the card issuer promptly.
    • Account belonging to a deceased relative: Ask customer service to close the account, clear future promotions and provide any required documentation instructions.
    • Mail sent to an older or vulnerable family member: Request book-series removal, mailing-list removal and a written account-balance confirmation.

    Information to Have Before Contacting Jerry Baker Books

    • Customer name as shown on the invoice or mailing label
    • Customer number
    • Order number
    • Invoice number
    • Book title
    • Date the book was received
    • Date and method of the original order
    • Amount billed or charged
    • Last four digits of the payment method, when needed
    • Mailing address connected with the account
    • Copies of prior cancellation requests
    • Return tracking information
    • Dates of previous calls or emails
    • The requested resolution, such as cancellation, zero balance, refund or mailing removal

    Do not post this information in a public review. Customer numbers, invoices, addresses and payment information can expose private account details.

    Who Operates Jerry Baker Books?

    Jerry Baker was a gardening author and media personality known as “America’s Master Gardener.” He helped establish American Master Products, Inc. in 1987. The company owns and manages the Jerry Baker brand and has published gardening, home, lawn-care and health-related books under his name.

    Jerry Baker died in 2017. Current orders, invoices, returns and mailing-list questions are handled by the company’s customer-service operation rather than by the author personally.

    How to Cancel the Jerry Baker Book Series

    1. Open the official Book Series Removal Form.
    2. Enter the customer name exactly as it appears on the account.
    3. Include the customer number and order number when available.
    4. Provide the full mailing address connected with the account.
    5. State clearly that all future book-series shipments should stop.
    6. Ask that the account be marked as canceled and do not promote.
    7. Ask for confirmation of the remaining account balance.
    8. Save a screenshot or copy of the submitted request.
    9. Call 1-800-690-0099 if another book or invoice arrives.

    Removing an email address or postal address from promotional marketing may not automatically cancel an active book-series account. Use the separate book-series cancellation process when shipments or invoices are involved.

    Jerry Baker Sent a Book I Did Not Want

    First determine whether the shipment was connected with an earlier order, free-preview offer or book-series enrollment.

    Check:

    • The original advertisement or order form
    • Any free-preview or introductory-offer terms
    • Previous books received from the company
    • Notices announcing an upcoming shipment
    • Whether another household member placed an order
    • Whether the package includes an invoice or return instructions

    If an earlier enrollment may exist, contact customer service, cancel the series and ask how the current shipment and balance will be handled.

    If the book was genuinely unordered and no one in the household agreed to a shipment or book-series plan, the Federal Trade Commission states that companies generally cannot send unordered merchandise and demand payment. Review the FTC’s current guidance before deciding how to respond.

    A shipment may not qualify as unordered merchandise when the customer previously agreed to a clearly disclosed book-series or negative-option plan. Preserve the original offer and contact the FTC, a state consumer agency or a qualified adviser when the facts are disputed.

    How to Dispute a Jerry Baker Books Invoice

    1. Compare the invoice with previous orders and account records.
    2. Check whether the invoice is for the first book or a later book-series shipment.
    3. Confirm that no other household member placed the order.
    4. Call customer service at 1-800-690-0099.
    5. Provide the customer number, invoice number and book title.
    6. Explain why the amount is disputed.
    7. Request cancellation of any continuing book series.
    8. Ask whether the account now shows a zero balance.
    9. Request written confirmation by email or mail.
    10. Keep the invoice and all correspondence.

    Do not send payment solely because an unexpected invoice appears urgent. At the same time, do not ignore an invoice without checking whether it relates to a prior enrollment or order.

    How to Return a Jerry Baker Book

    Use the official Product Return Form before mailing a book.

    Ask customer service to confirm:

    • The correct return address
    • Whether authorization is required
    • The return deadline
    • Whether return postage is provided
    • Whether the original invoice should be included
    • Whether a refund, replacement or account credit will be issued
    • How long processing normally takes

    Use a trackable shipping method when returning a billed item. Keep the receipt, tracking number and a photograph of the package. Do not assume that refusing delivery or writing “return to sender” automatically cancels future book-series shipments.

    Jerry Baker Refund Problems

    A refund can depend on how the order was placed, whether the book was returned, and which seller processed the payment.

    For a direct Jerry Baker order:

    1. Contact customer service.
    2. Provide the order and customer numbers.
    3. Confirm whether the return was received.
    4. Ask for the refund amount and processing date.
    5. Request written confirmation.
    6. Check the original payment method for the credit.

    For a book purchased from Amazon, eBay, a bookstore or another seller, the retailer’s return and refund policy generally controls the transaction.

    Stop Jerry Baker Books and Catalogs in the Mail

    Use the official Postal Mailing Removal Form to request removal from promotional postal mailings.

    Provide the name and address exactly as they appear on the mailing label. Small differences in initials, spelling or apartment numbers can result in multiple customer records.

    You may also send an opt-out request to:

    Opt Out/Customer Service
    P.O. Box 930006
    Dept. 20
    Wixom, MI 48393

    State that you want the name and address removed from promotional mailing lists and third-party marketing where applicable. Keep a copy of the letter. Mailings already in production may continue for a short period.

    Stop Jerry Baker Promotional Emails

    Use the unsubscribe link at the bottom of a legitimate Jerry Baker promotional email or submit the Email Removal Form.

    Unsubscribing from advertising emails does not necessarily:

    • Cancel an order
    • Cancel a book-series account
    • Remove a balance
    • Stop necessary order or account messages
    • Remove a postal address from catalog mailings

    Complete the separate book-series or postal-mail removal request when those issues also apply.

    Jerry Baker Order Has Not Arrived

    Before contacting support, check:

    • The order confirmation
    • The expected shipping window
    • The delivery address
    • Postal-service or carrier notices
    • Mailroom, front desk and household members
    • Whether the payment was completed
    • Whether the order came from Jerry Baker or a third-party seller

    Contact customer service with the book title, order date and order number. If another retailer processed the purchase, contact that retailer through the specific order page.

    Damaged, Incorrect or Duplicate Book

    Photograph the book, shipping container, label and invoice before discarding anything.

    Tell customer service whether:

    • The book arrived torn or water damaged.
    • The wrong title was delivered.
    • Two copies of the same book arrived.
    • A package was empty or incomplete.
    • The book appears used or previously damaged.
    • The invoice amount does not match the order.

    Ask whether the company will send a replacement, provide a return label, issue a credit or cancel the invoice.

    Jerry Baker Charge on a Credit Card or Bank Statement

    Before disputing a charge, compare it with:

    • A recent direct book order
    • A book-series shipment
    • A free-preview offer that converted to a paid purchase
    • An order placed by another household member
    • A payment made from a mailed invoice

    If the charge remains unfamiliar:

    1. Contact Jerry Baker customer service.
    2. Ask which order, customer account and shipping address are connected with the charge.
    3. Cancel any unauthorized continuing shipment plan.
    4. Request a refund when appropriate.
    5. Contact the card issuer promptly if the charge was not authorized.
    6. Monitor for additional transactions.

    Do not post a complete card number, bank statement or billing document in a public review.

    Account Belonging to a Deceased Customer

    A family member or estate representative may need to stop books, invoices and promotional mail sent to a deceased customer.

    1. Call customer service or submit the general contact form.
    2. Explain that the named customer has died.
    3. Request immediate cancellation of all book-series shipments.
    4. Request removal from postal and email marketing lists.
    5. Ask whether the account has a remaining balance.
    6. Ask what documentation, if any, is required.
    7. Request written confirmation that the account is closed.

    Do not send an original death certificate or sensitive estate document unless the company specifically requires it through a secure process. Ask whether a copy with unnecessary information redacted is acceptable.

    Helping an Older or Vulnerable Customer

    When assisting a parent, relative or other vulnerable customer, ask the customer-service representative to review all accounts connected with the name and mailing address.

    Request:

    • Cancellation of any active book series
    • A stop on future shipments
    • Removal from promotional mailing lists
    • A do-not-promote notation
    • Written confirmation of the current balance
    • Instructions for resolving any books already received

    The company may need the customer’s permission before discussing private account details with another person. Avoid publicly identifying the customer’s medical condition or financial circumstances.

    How to Escalate a Jerry Baker Books Complaint

    1. Call 1-800-690-0099.
    2. Submit the issue through the official customer-service form.
    3. Use the separate cancellation, mailing-removal or return form when applicable.
    4. Include the customer number, order number and invoice number.
    5. State the requested resolution clearly.
    6. Ask for written confirmation.
    7. Keep copies of all submitted forms and correspondence.
    8. Use tracking for any returned product or mailed dispute.
    9. Contact the payment-card issuer about an unauthorized completed charge.
    10. Report unresolved deceptive billing or unordered-merchandise concerns to the Federal Trade Commission or an appropriate state consumer-protection agency.

    A comment submitted to CustomerServiceNumbers.com does not cancel a book series, stop an invoice, remove a mailing address or open a Jerry Baker customer-service case.

    Jerry Baker Books Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently has no published Jerry Baker Books customer-service reviews and no established rating trend.

    New reviews can help readers understand current experiences involving book-series cancellation, unwanted mailings, invoices, product returns, refunds, delayed orders and customer-service response. Reviews should explain which official support route was used and whether the problem was resolved.

    Privacy and Scam Warnings

    • Use JerryBaker.com and the forms linked from its official customer-service page.
    • Do not publish a customer number, invoice number or complete mailing address.
    • Do not post a payment card or bank statement.
    • Do not provide passwords or security codes to an unexpected caller.
    • Do not pay a supposed collection or refund fee using gift cards, cryptocurrency or wire transfer.
    • Confirm an invoice through official customer service before paying an unfamiliar demand.
    • Keep copies of cancellation requests and return tracking.
    • Do not mail a return until the correct address and instructions are confirmed.
    • A review submitted here does not reach Jerry Baker Books or American Master Products.

    Frequently Asked Questions About Jerry Baker Books

    What is the Jerry Baker Books customer-service number?

    Call 1-800-690-0099 for order, invoice, return, book-series and mailing questions.

    Is 1-800-888-0010 still the Jerry Baker number?

    The current official Jerry Baker customer-service page lists 1-800-690-0099. Older directories may still display 1-800-888-0010.

    How do I stop receiving Jerry Baker books?

    Submit the official Book Series Removal Form, ask customer service to cancel all future shipments and request written confirmation of the account balance.

    How do I stop Jerry Baker catalogs?

    Use the Postal Mailing Removal Form or write to Opt Out/Customer Service, P.O. Box 930006, Dept. 20, Wixom, MI 48393.

    Can I return a Jerry Baker book?

    Use the official Product Return Form and obtain the correct return address and instructions before mailing the book.

    What should I do about a Jerry Baker invoice for a book I did not order?

    Check whether the shipment relates to an earlier order, free-preview offer or book-series enrollment. Contact customer service, dispute the invoice and cancel future shipments. Review FTC guidance when the book was genuinely unordered.

    Does removing my email cancel the book series?

    Not necessarily. Email removal stops promotional email but may not cancel an active customer account or future book shipments. Use the separate Book Series Removal Form.

    Who owns Jerry Baker Books?

    American Master Products, Inc. owns and manages the Jerry Baker brand and publishes books under the Jerry Baker name.

    Is Jerry Baker still alive?

    No. Jerry Baker died in 2017. The company and brand continue to handle book sales, accounts and customer-service matters.

    Related Customer Service Numbers Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share service experiences since 2004. We independently organize official telephone numbers, cancellation forms, return resources, billing guidance and complaint-escalation options.

    We are not owned by Jerry Baker, American Master Products, a bookseller, publisher, collection agency or payment provider.

    Share Your Jerry Baker Books Customer Service Experience

    Have you contacted Jerry Baker Books about a book-series cancellation, unwanted shipment, invoice, return, refund, missing order or mailing-list request? Leave a factual review below and explain which support route you used, how long assistance took and whether the issue was resolved.

    Comments are moderated. Do not include a customer number, order number, invoice number, mailing address, payment information, collection notice, private email address, telephone number or name of an individual customer-service employee.

    Last Updated: July 16, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Jerry Baker, American Master Products, any bookseller, retailer, publisher, payment provider or government consumer agency. Jerry Baker Books does not provide customer service through this website.

    Telephone numbers, hours, return procedures, mailing addresses, book-series terms, product availability and refund policies can change. Use the current official Jerry Baker customer-service page and the terms connected with the original order.

    This page cannot cancel a book series, remove an invoice, issue a refund, stop a mailing, close an account or determine whether a particular shipment is legally unordered. It is not legal, financial, estate, debt-collection or consumer-protection advice.

  • Lord & Taylor Customer Service – Complaints And Reviews

    Before shopping at Lord & Taylor, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Lord & Taylor is a well-known department store chain offering a wide range of fashion apparel, accessories, and home goods.

    How to Contact Lord & Taylor

    You can reach Lord & Taylor customer service using the following details:

    • Phone Number: 1-800-223-7440
    • Email Support: Lord & Taylor offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 9 AM – 5 PM ET
    • Corporate Address: Lord & Taylor, 424 5th Avenue, New York, NY 10018
    • Website: https://www.lordandtaylor.com/

    Lord & Taylor Customer Support Reviews and Complaints

    When considering shopping at Lord & Taylor, it’s helpful to review their customer service feedback. Lord & Taylor competes with other department stores like Macy’s, Nordstrom, Neiman Marcus, and Bloomingdale’s. Customer reviews often highlight the product selection, sales, and customer service provided by Lord & Taylor, particularly for those seeking quality fashion and home goods. However, some complaints focus on issues related to customer service, return policies, and order processing.
    Comparing Lord & Taylor with other department stores can help you determine which offers the best products, pricing, and customer support for your shopping needs. Evaluating customer reviews and complaints is an important step in making an informed decision about shopping at Lord & Taylor.

    Other internet companies and internet retailers include Gaiam, Gaia, Hayneedle, Fabletics, Modcloth, and Zulily.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about shopping at Lord & Taylor.

    Note: This website listing is not associated with Lord & Taylor. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Lord & Taylor does not provide support services directly through this website. For any questions or concerns about Lord & Taylor products or services, contact their customer service representative directly.

  • Miles Kimball Customer Service, Orders & Returns Help

    Miles Kimball customers may need help with order status, shipping delays, missing packages, returns, refunds, exchanges, damaged items, personalized gifts, catalog mailings, address changes, coupon codes, payment issues, VIP Rewards membership charges, privacy requests or a complaint about customer service.

    Miles Kimball is a catalog and online retailer known for personalized gifts, Christmas cards, address labels, home goods, kitchen gadgets, holiday décor, health items, candy and hard-to-find household products. Miles Kimball is part of Silver Star Brands, a direct-to-consumer retail company based in Oshkosh, Wisconsin.

    Miles Kimball customer-service information reviewed and updated in June 2026.

    How To Contact Miles Kimball Customer Service

    Important: Miles Kimball customer service and Miles Kimball VIP Rewards are separate support routes. If the issue is an order, return, refund, damaged item, catalog or product complaint, contact Miles Kimball at 1-855-202-7394. If the issue is a recurring VIP Rewards membership charge, contact VIP Rewards at 1-833-332-6718.

    Choose the Correct Miles Kimball Support Route

    • Order status or missing package: Use order tracking or call 1-855-202-7394.
    • Return or exchange: Review the 45-day return policy and contact customer service if the item is damaged, personalized or not returnable through the normal process.
    • Refund not received: Contact customer service with the order number, return tracking and refund date.
    • Damaged or defective item: Take photos and contact Miles Kimball before discarding the item or packaging.
    • Personalized item problem: Contact customer service with the order confirmation, spelling, personalization details and photos.
    • Catalog request or catalog opt-out: Contact Miles Kimball by email or phone.
    • VIP Rewards charge or cancellation: Call 1-833-332-6718 or use the VIP Rewards Help tab.
    • Privacy request: Use privacy@mileskimball.com or the privacy mailing address.
    • Corporate issue: Silver Star Brands is the parent company, but ordinary order problems should start with Miles Kimball customer service.

    Information To Gather Before Contacting Miles Kimball

    • Order number
    • Email address used for the order
    • Name and shipping address on the order
    • Item number, SKU or product name
    • Catalog code or source code, if ordering from a catalog
    • Purchase date
    • Payment method used
    • Shipping confirmation and tracking number
    • Photos of damaged, incorrect or defective items
    • Photos of packaging and packing slip
    • Personalization spelling or custom text submitted
    • Return tracking number
    • VIP Rewards charge date and billing descriptor, if applicable
    • Prior case number, email thread or representative name
    • The specific resolution requested, such as replacement, refund, return label, exchange, order correction, catalog opt-out or VIP cancellation

    Do not publish full home addresses, phone numbers, email addresses, order numbers, payment-card details, gift-recipient addresses, personalized gift details, return labels or screenshots with private account information in a public review.

    Common Reasons Customers Contact Miles Kimball

    • Order has not shipped
    • Package is missing
    • Tracking has not updated
    • Wrong item received
    • Item arrived damaged
    • Item quality concern
    • Personalized gift has a spelling or customization issue
    • Return label needed
    • Refund not received
    • Exchange request
    • Backordered item
    • Catalog code or promo code did not apply
    • Catalogs keep arriving after opt-out
    • Address change
    • Duplicate order
    • Payment issue
    • VIP Rewards recurring charge
    • VIP Rewards cancellation
    • Privacy or data request

    Miles Kimball Orders and Shipping Help

    Miles Kimball customers can track orders online or contact customer service with the order number, account email and shipping address.

    Before Calling About an Order

    1. Check the order confirmation email.
    2. Use the online order-tracking tool.
    3. Check whether the order includes personalized items.
    4. Check whether any item is backordered.
    5. Review the shipping method selected.
    6. Check tracking with the carrier.
    7. Check porch, mailbox, parcel locker, front desk, mailroom and neighbors.
    8. Contact customer service if the package is still missing or delayed.

    Orders with personalized items may take longer than non-personalized orders. During holiday periods, allow additional processing time and check seasonal shipping deadlines before ordering gifts or Christmas items.

    Missing Package or Delivery Problem

    Missing packages can involve carrier delays, incorrect addresses, apartment delivery problems, package theft, parcel lockers, weather delays, backorders or split shipments.

    What To Do

    • Check the tracking number.
    • Confirm the shipping address.
    • Check whether multiple shipments were created.
    • Look for delivery photos or carrier notes.
    • Ask neighbors or building management.
    • Contact the carrier if tracking shows delivered.
    • Contact Miles Kimball with the order number and tracking status.

    Do not wait too long to report a missing package. Customer service may need to investigate with the carrier or review whether the order can be replaced.

    Miles Kimball Returns and 45-Day Guarantee

    Miles Kimball’s guarantee says customers who are less than satisfied with a purchase may return it within 45 days for a refund or replacement. Miles Kimball’s FAQ says returns must be made within 45 days from the date of shipment.

    Miles Kimball also offers a prepaid UPS return-label option. The FAQ states that an $8.99 shipping fee will be deducted from the refund when the prepaid return label is used.

    Before Returning an Item

    • Check the shipment date.
    • Confirm the item is within the 45-day return window.
    • Review whether the item is personalized, final sale, clearance, used, damaged after delivery or otherwise limited by the return policy.
    • Keep the packing slip.
    • Package the item securely.
    • Use the provided return instructions.
    • Save the return tracking number.
    • Allow processing time after the return is received.

    Contact Miles Kimball before returning personalized, damaged, defective, incorrect or missing-parts items. Some items may need special handling or may not follow the standard return process.

    Refund Not Received

    Refund delays can happen when the return has not been received, the return is still being processed, the return label fee was deducted, the item is excluded from the standard policy, the refund went back to the original payment method, or the order involved a gift or promotion.

    Before Contacting Customer Service

    • Find the return tracking number.
    • Confirm the date the return was delivered.
    • Check the original payment method.
    • Review whether the prepaid label fee was deducted.
    • Check whether the order included discounts, coupons or gift cards.
    • Have the order number and item number ready.
    • Ask for the refund amount and processing date.

    Damaged, Defective or Incorrect Item

    If an item arrived damaged, defective or incorrect, take photos before throwing away the item or packaging.

    What To Document

    • Item received
    • Item ordered
    • Order number
    • Packing slip
    • Damage to product
    • Damage to packaging
    • Missing parts
    • Photos from several angles
    • Whether the product was a gift
    • Whether the box was damaged during shipping

    Contact Miles Kimball customer service and ask whether a replacement, refund, exchange or return label is available.

    Personalized Item Problems

    Miles Kimball sells personalized gifts, address labels, Christmas cards and other custom products. Personalized items can be harder to return or correct than standard catalog merchandise.

    Before Reporting a Personalization Problem

    • Check the spelling submitted on the original order.
    • Check capitalization and punctuation.
    • Compare the product to the order confirmation.
    • Take photos of the personalization issue.
    • Keep the packing slip and product packaging.
    • Contact customer service promptly.

    If the personalization matches what the customer submitted, return options may be limited. If the item was personalized incorrectly by the company or arrived defective, provide photos and order details.

    Catalog, Mailing List and Address Changes

    Miles Kimball is a catalog retailer, so customers may contact support to request a catalog, stop catalogs, update an address, reduce duplicate mailings or opt out of postal marketing.

    How To Reduce or Stop Catalogs

    • Contact help@mileskimball.com or call 1-855-202-7394.
    • Provide the exact name and mailing address shown on the catalog.
    • Provide any customer number or source code printed on the catalog.
    • Ask to remove duplicate household records.
    • Allow time for already-printed catalog mailings to stop.

    Catalog opt-outs may not stop immediately because mailing lists and printed catalogs are prepared in advance.

    Coupon Code, Promo Code or Catalog Code Did Not Apply

    Promo-code problems may involve expiration dates, minimum purchase rules, excluded items, personalized items, sale items, shipping offers, new-customer restrictions or source-code conflicts.

    Before Contacting Support

    • Take a screenshot of the offer.
    • Check the expiration date.
    • Check minimum purchase requirements.
    • Review excluded items.
    • Check whether the code applies before tax and shipping.
    • Confirm whether the code is from a catalog, email, website or third-party coupon site.
    • Contact customer service with the code and order details.

    Third-party coupon sites may display expired, inaccurate or ineligible codes. Use Miles Kimball’s official offers when possible.

    Miles Kimball VIP Rewards Charges

    Miles Kimball VIP Rewards is a separate membership program that can appear on a credit-card statement as MilesKimballVIPRewards. It is not the same as a normal merchandise order from Miles Kimball.

    Before Calling About a VIP Rewards Charge

    • Check the billing descriptor on the statement.
    • Look for MilesKimballVIPRewards.
    • Search email for a VIP Rewards enrollment or trial confirmation.
    • Check whether a trial period converted to a paid membership.
    • Ask whether the membership is active.
    • Request cancellation confirmation.
    • Ask whether any refund or credit is available.
    • Monitor the next billing cycle.

    VIP Rewards program terms say members may cancel through the Help tab, the Contact Us link or by calling 1-833-332-6718. The terms also say canceled members generally may use the membership until the end of the then-current paid term and are not eligible for a prorated refund of the monthly fee for that period.

    Unknown Miles Kimball or VIP Rewards Charge

    An unfamiliar Miles Kimball-related charge may be from a merchandise order, a backordered item, a gift order, a split shipment, a catalog order, a VIP Rewards membership, or someone else in the household using the card.

    How To Investigate

    1. Check the exact statement descriptor.
    2. Search email for Miles Kimball receipts.
    3. Check the Miles Kimball account order history.
    4. Ask other authorized card users.
    5. Check whether VIP Rewards was started after checkout.
    6. Call Miles Kimball for merchandise-order questions.
    7. Call VIP Rewards for membership charges.
    8. Contact the payment-card issuer if the charge remains unauthorized.

    For help researching unfamiliar card descriptors, visit ChargeOnMyCard.com.

    Privacy Requests and Personal Information

    Miles Kimball’s privacy policy lists privacy@mileskimball.com for privacy questions and privacy rights requests.

    Privacy mail can be sent to:

    Miles Kimball
    250 City Center
    Oshkosh, WI 54906

    Common Privacy Requests

    • Request deletion of personal information
    • Opt out of certain sharing or sale of personal information
    • Update personal information
    • Stop marketing emails
    • Stop postal catalogs or marketing mail
    • Ask about stored order or account information

    Privacy requests are different from order-support requests. Do not send credit-card information, passwords or sensitive account screenshots through unsecured public comments.

    Accessibility Help

    Miles Kimball lists accessibility support through the same customer-service phone and email route.

    When reporting an accessibility issue, include the page URL, device, browser, assistive technology used and the action you were trying to complete.

    Silver Star Brands and Miles Kimball

    Miles Kimball is part of Silver Star Brands. Silver Star Brands says its brands include Miles Kimball, Walter Drake, Easy Comforts, Exposures, Dream Products and Native Remedies. The company’s corporate headquarters and distribution center are listed at 2155 South Oakwood Road, Oshkosh, Wisconsin 54906.

    Corporate information can be useful for background, but ordinary order, return, refund, catalog and VIP Rewards issues should start with the customer-service route that matches the issue.

    How To Escalate a Miles Kimball Complaint

    1. Start with customer service. Call 1-855-202-7394 or email csr@mileskimball.com.
    2. Use the correct support route. VIP Rewards membership issues should go to 1-833-332-6718.
    3. Document the order. Save confirmations, tracking, packing slips, return labels, product photos and email replies.
    4. Ask for written confirmation. This is important for cancellations, refunds, exchanges, return approvals and catalog opt-outs.
    5. Keep return tracking. Do not discard proof of return until the refund is complete.
    6. Contact the carrier when tracking shows delivered but the package is missing.
    7. Contact the payment-card issuer when appropriate. Use this for unauthorized or unresolved completed charges after contacting Miles Kimball or VIP Rewards.
    8. Use privacy contacts for privacy rights. Send privacy requests to privacy@mileskimball.com.

    Clearly state the requested resolution, such as order replacement, refund, exchange, return label, personalized-item correction, missing-package investigation, VIP Rewards cancellation, catalog opt-out or privacy request.

    Miles Kimball Customer Reviews and Complaint Sentiment

    At the time this page was updated, the CustomerServiceNumbers.com review module displayed a Miles Kimball rating of 0 out of 5 stars based on zero reviews.

    Because no reviews have been submitted on this page, there is not yet enough CustomerServiceNumbers.com feedback to identify complaint patterns or measure Miles Kimball’s current customer-service performance for orders, returns, refunds, personalized products, shipping, catalogs, VIP Rewards, product quality or customer support.

    The previous article included broad claims that customers often praise product variety, personalized items and easy online shopping while some complain about shipping times, product quality and support responsiveness. Those topics may be relevant to shoppers, but they were not supported by reviews submitted on this page, so this update separates practical shopping-help topics from CSN review sentiment.

    What To Include in a Miles Kimball Review

    • Whether the issue involved an order, return, refund, shipping, personalized item, catalog, VIP Rewards, product quality or customer support
    • The support route used
    • Whether Miles Kimball responded
    • Whether a case number or written reply was provided
    • Whether a refund, replacement, exchange, return label or cancellation confirmation was offered
    • How long assistance took
    • Whether the issue was ultimately resolved

    Do not publish full order numbers, home addresses, phone numbers, email addresses, payment-card information, gift-recipient information, VIP account details, return labels, tracking labels or screenshots containing private information.

    What To Expect When Contacting Miles Kimball

    • Customer service may ask for the order number and account email.
    • Returns generally must be made within 45 days from shipment.
    • A prepaid return label may reduce the refund by a return-label fee.
    • Personalized items may require special review.
    • Backordered or personalized items may take longer to ship.
    • Catalog opt-outs may take time because mailings are prepared in advance.
    • VIP Rewards is a separate membership program with its own cancellation phone number.
    • Privacy requests use a separate privacy email and mailing address.
    • Corporate contacts are not usually the fastest route for order help.

    Miles Kimball Frequently Asked Questions

    What is the Miles Kimball customer-service phone number?

    Miles Kimball customer service can be reached at 1-855-202-7394.

    What is the Miles Kimball customer-service email?

    Miles Kimball customer service can be reached by email at csr@mileskimball.com.

    What are Miles Kimball customer-service hours?

    Miles Kimball currently lists customer-service hours as Monday through Friday, 8:00 a.m.–10:00 p.m. Central Time, and Saturday through Sunday, 8:00 a.m.–5:00 p.m. Central Time.

    How do I track a Miles Kimball order?

    Use the Miles Kimball order-tracking page or contact customer service with the order number, email address and shipping ZIP code.

    What is Miles Kimball’s return policy?

    Miles Kimball’s guarantee says customers may return items within 45 days for a refund or replacement. Check the current return instructions for exclusions, return-label fees and item-specific rules.

    Does Miles Kimball charge for return shipping?

    Miles Kimball’s FAQ says customers can print a prepaid UPS return label and that an $8.99 shipping fee will be deducted from the refund when that label is used.

    Can I return a personalized Miles Kimball item?

    Personalized items may have different return limits. Contact customer service with photos, the order confirmation and personalization details before returning a custom item.

    How do I stop Miles Kimball catalogs?

    Contact help@mileskimball.com or call 1-855-202-7394. Provide the exact name and address printed on the catalog.

    What is Miles Kimball VIP Rewards?

    Miles Kimball VIP Rewards is a separate paid membership program offering cash back, shipping rebates and return-shipping rebates. It may appear on statements as MilesKimballVIPRewards.

    How do I cancel Miles Kimball VIP Rewards?

    Call 1-833-332-6718, use the Help tab or use the Contact Us link on the VIP Rewards website.

    Why do I see a MilesKimballVIPRewards charge?

    That descriptor is associated with a Miles Kimball VIP Rewards membership fee, not a normal merchandise order. Contact VIP Rewards at 1-833-332-6718.

    Where is Miles Kimball located?

    Miles Kimball customer-service materials list 2155 S. Oakwood Road, Oshkosh, Wisconsin 54906. Privacy materials also list 250 City Center, Oshkosh, Wisconsin 54906 for privacy requests.

    Who owns Miles Kimball?

    Miles Kimball is part of Silver Star Brands, an Oshkosh, Wisconsin-based direct-to-consumer retail company.

    Related Gift, Catalog and Retail Customer Service Pages

    Related Consumer Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate company-support information and share customer-service experiences since 2004. We independently organize verified contact routes, common billing and shopping problems, complaint information and practical escalation steps.

    Our goal is not simply to publish one phone number. For Miles Kimball, customers may need different routes for orders, returns, refunds, personalized gifts, damaged items, shipping delays, catalog mailings, VIP Rewards membership charges, privacy requests and corporate background.

    Reviews may be moderated for spam, profanity, scams and personally identifiable information while preserving the reviewer’s original meaning.

    Share Your Miles Kimball Customer Service Experience

    Have you contacted Miles Kimball about an order, return, refund, damaged item, personalized gift, shipping delay, catalog opt-out, coupon code, VIP Rewards charge, privacy request or customer-service complaint?

    Leave a rating and review below. Include the issue type, support route used, whether Miles Kimball responded, whether a refund or replacement was offered, how long assistance took and whether the problem was resolved.

    Do not publish full order numbers, home addresses, phone numbers, email addresses, payment-card details, gift-recipient information, VIP account details, return labels, tracking labels or screenshots containing private information.

    Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Miles Kimball, Silver Star Brands, Miles Kimball VIP Rewards, Walter Drake, Easy Comforts, Exposures, Dream Products, Native Remedies, any shipping carrier or any payment-card issuer. Miles Kimball does not provide customer support through this website. Contact Miles Kimball, Miles Kimball VIP Rewards, the carrier, retailer or payment provider directly for order, return, refund, shipping, membership or billing issues.

  • Orchard Brands Customer Service: Closure, Orders and Charges

    Orchard Brands was the lifestyle-apparel division of Bluestem Brands and included catalog retailers such as Blair, Appleseed’s, Draper’s & Damon’s, and Haband. Bluestem and its retail operations underwent a substantial wind-down during 2025. Orchard Brands should therefore be treated as a legacy customer-service and closure-information listing rather than an active shopping destination.

    Customers may still need help identifying an old charge, locating a final order, checking a refund, paying a store-card balance, stopping catalogs, or resolving a problem involving one of the former Orchard Brands retailers. The appropriate contact depends on the individual brand and the company that processed the payment.

    Orchard Brands Operating Status

    Orchard Brands no longer appears to operate as an active central shopping portal. Bluestem Brands closed its former Eden Prairie headquarters during its 2025 wind-down, and related retail websites stopped or substantially limited new shopping.

    Appleseed’s and Draper’s & Damon’s currently display under-construction notices. Blair’s surviving indexed pages primarily show liquidation, final-sale, unavailable, or out-of-stock merchandise. Customers should not assume that old catalog offers, promotional codes, customer-service hours, return periods, gift cards, or merchandise credits remain valid.

    How to Contact Orchard Brands

    There is no currently verified universal Orchard Brands customer-service telephone number or active central support portal.

    The previously listed 1-952-656-3700 number belonged to Bluestem’s former Eden Prairie corporate office. It should not be presented as current Orchard Brands merchandise support.

    Use the brand name printed on the order confirmation, packing slip, catalog, payment-card statement, merchandise credit, or store-card statement.

    Legacy Brand Customer-Service Contacts

    The following are the last commonly published brand contacts. These routes may be automated, reduced, disconnected, or otherwise unavailable because the retail operations have wound down.

    Do not rely on an old order-taking number to place a new purchase. Never provide payment information unless the representative and website can be independently verified.

    Orchard Brands Corporate Address

    The former Orchard Brands address at 30 Tozer Road in Beverly, Massachusetts should be treated as historical. No current official source verifies it as an active customer-service or corporate office.

    Bluestem’s former headquarters was:

    Legacy Bluestem Brands Headquarters
    13300 Pioneer Trail
    Eden Prairie, MN 55347

    That headquarters closed during the 2025 wind-down. Do not mail merchandise, payments, legal documents, or personal records to either historical address without current written instructions.

    Brands Associated With Orchard Brands

    The most recent Orchard Brands portfolio centered on:

    • Blair: Men’s and women’s apparel and selected home products
    • Appleseed’s: Women’s classic apparel and accessories
    • Draper’s & Damon’s: Women’s apparel and occasion clothing
    • Haband: Value-priced men’s and women’s clothing, later offered through Blair

    Older Orchard Brands portfolios also included names such as Bedford Fair, Old Pueblo Traders, Norm Thompson, Sahalie, WinterSilks, The Tog Shop, LinenSource, Gold Violin, Solutions, and other catalog brands. Many were closed, consolidated, sold, or transferred before the final Bluestem wind-down.

    How to Identify an Orchard Brands Charge

    A bank or credit-card statement may display a description such as:

    • DIV OF ORCHARD BRANDS
    • ORCHARD BRANDS
    • BLAIR
    • APPLESEED’S
    • DRAPER’S & DAMON’S
    • HABAND

    Before disputing the charge, ask other authorized cardholders whether they placed a catalog, telephone, or online order. Compare the transaction date and amount with order emails, catalogs, packing slips, and delivered packages.

    If no one recognizes the transaction, contact the card issuer using the number on the back of the card. Do not call a telephone number shown in an unexpected email or text.

    What to Do About an Unauthorized Charge

    1. Review all household and authorized-user purchases.
    2. Search email for Blair, Appleseed’s, Draper’s & Damon’s, Haband, or Orchard Brands.
    3. Check whether a partial shipment created more than one charge.
    4. Attempt the applicable legacy brand contact.
    5. Record the date, time, number called, and response.
    6. Contact the payment-card issuer promptly if the transaction remains unauthorized.
    7. Replace the card when the issuer recommends doing so.

    Federal billing-dispute deadlines can be short. Do not delay a formal dispute while repeatedly attempting a disconnected merchant number.

    Final-Sale Purchases and Returns

    Blair’s 2025 liquidation communications stated that all sales were final and that returned products would not be refunded. Closure or liquidation terms may override older Orchard Brands policies that previously allowed returns for 60 or 180 days.

    Review the specific order confirmation, catalog offer, packing slip, and product page that applied when the purchase was made.

    Before mailing a return:

    1. Confirm that returns were permitted for the purchase.
    2. Obtain current written instructions when possible.
    3. Confirm the return address.
    4. Use a trackable shipping service.
    5. Photograph the products and package.
    6. Keep the carrier receipt and tracking number.

    Do not send merchandise to an old corporate office or warehouse simply because the address appears in an old catalog.

    Missing Refunds and Return Credits

    Customers waiting for a refund should gather:

    • The brand name
    • The original order date
    • The general purchase amount
    • The return date
    • The return tracking number
    • The date the package was delivered
    • The original payment method
    • Any confirmation or representative name

    Attempt the applicable legacy brand contact. If the refund was promised but not issued, contact the payment provider and explain that the merchant’s operations have wound down. Provide return tracking and written refund promises when available.

    Merchandise Credits and Gift Cards

    Unused Orchard Brands merchandise credits, rewards certificates, and gift cards may no longer be redeemable if the issuing retailer has stopped accepting orders.

    A historical policy allowing a credit from one Orchard brand to be used at a sister brand does not guarantee that the credit remains usable after the portfolio’s wind-down.

    Keep the original card or certificate and proof of purchase. Contact the issuing brand and ask for written information about:

    • The remaining balance
    • Expiration or inactivity rules
    • Whether another brand will accept it
    • Whether a refund is available under applicable state law

    Blair, Appleseed’s, and Draper’s Credit Cards

    Store credit cards are serviced separately from merchandise orders. Comenity Capital Bank remains the appropriate contact for qualifying card accounts.

    Contact Comenity for account balances, payments, statements, interest, fees, credit reporting, suspected card fraud, or closure of the credit account.

    Comenity generally cannot locate a shipment, approve a merchandise return, replace clothing, or determine whether a final-sale product was defective.

    Continuing Store-Card Payments

    A retailer’s closure does not automatically cancel a valid store-card balance. Continue making at least the required minimum payment until the account is paid or the card issuer provides different written instructions.

    Use the payment address and account information shown on the current statement. Do not send a credit-card payment to an old Orchard Brands corporate address.

    When disputing a charge, continue paying undisputed amounts as directed by the card issuer.

    Orders Placed for an Older Relative

    Orchard Brands retailers traditionally served many older catalog shoppers. Family members assisting a customer should not impersonate the account holder or guess account credentials.

    Ask the merchant, card issuer, or bank what documentation is required. Depending on the situation, it may request:

    • Authorization from the account holder
    • A valid power of attorney
    • Executor or personal-representative documents
    • A death certificate
    • Proof of the caller’s identity

    Do not post an older customer’s account, health, financial, or address information in a public review.

    Catalog and Marketing Removal

    Because the retail operations have wound down, catalog mailings may stop automatically. Customers who continue receiving mail should use the contact information printed on the catalog or mailing label.

    Keep the source code, customer number, and exact name and address format from the label. Ask that the address be removed from marketing and shared mailing lists.

    Removing a person from catalogs does not cancel a store-card balance, unresolved order, or payment obligation.

    Scam and Impersonation Warnings

    Be cautious of anyone claiming to restore an Orchard Brands account, release a refund, reactivate a gift card, or complete a final order in exchange for:

    • A gift-card payment
    • Cryptocurrency
    • A wire transfer
    • A remote-access application
    • A one-time verification code
    • A complete Social Security number

    Closure-related confusion can make former customers easier targets for impersonation scams. Verify contacts using an old statement, original order paperwork, the card issuer, or a known official domain.

    How to Escalate an Orchard Brands Complaint

    1. Identify the individual brand involved.
    2. Attempt the last-published brand telephone number or email.
    3. Document whether the route is working, automated, or disconnected.
    4. Save receipts, order confirmations, tracking, and correspondence.
    5. Contact Comenity for store-card account matters.
    6. Contact the payment-card issuer for unauthorized or unresolved merchandise charges.
    7. File a written consumer complaint with the appropriate state attorney general when necessary.
    8. Consult qualified legal advice when the amount or circumstances justify it.

    Do not mail merchandise or sensitive documents to a legacy corporate office as a substitute for a valid return, billing-dispute, or legal-notice process.

    Orchard Brands Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently has no published Orchard Brands reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer judgment.

    Until moderated reviews are submitted, this page should not claim that customers commonly praise or complain about product variety, prices, quality, shipping, returns, or customer service.

    Frequently Asked Questions

    Is Orchard Brands still accepting orders?

    Orchard Brands should be treated as a legacy retail portfolio. Its parent company wound down operations in 2025, and the principal brand websites are closed, under construction, or no longer functioning as ordinary stores.

    What is Orchard Brands’ customer-service number?

    No current universal Orchard Brands customer-service number has been verified. Use the legacy contact for the individual brand involved.

    Is 1-952-656-3700 still Orchard Brands customer service?

    No. It was associated with Bluestem’s former Eden Prairie headquarters and should be treated as a legacy corporate number.

    Who owned Orchard Brands?

    Orchard Brands operated as Bluestem Brands’ lifestyle-apparel division. BLST Operating Company acquired the Bluestem assets after the 2020 bankruptcy.

    Can I still return a Blair or Orchard Brands purchase?

    Many late-stage liquidation purchases were final sale. Review the terms for the specific order before mailing anything.

    What is a DIV OF ORCHARD BRANDS charge?

    It may relate to a purchase from Blair, Appleseed’s, Draper’s & Damon’s, Haband, or another former Orchard portfolio retailer.

    Do I still have to pay my store-card balance?

    Yes. A retail closure does not ordinarily eliminate a valid credit-card balance. Contact Comenity Capital Bank using the number on the statement.

    Can Orchard Brands merchandise credits still be used?

    Redemption may no longer be available because the stores stopped accepting orders. Contact the issuing brand and retain the original certificate.

    Related Customer Service Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has published customer-service information and consumer experiences since 2004. The site is independent and is not owned or operated by Orchard Brands, Bluestem Brands, BLST Operating Company, Blair, Appleseed’s, Draper’s & Damon’s, Haband, Comenity Capital Bank, WebBank, or any payment provider.

    Share Your Experience

    Describe the brand involved, approximate purchase or return date, general charge, support route attempted, requested resolution, response, and outcome.

    Privacy warning: Do not publish complete order numbers, account numbers, card information, Social Security numbers, verification codes, home addresses, merchandise-credit numbers, private correspondence, or unredacted statements and receipts.

    Page Update Note

    This page was updated on July 28, 2026. The update changed Orchard Brands from an active-retailer listing to a closure and legacy-support guide; removed the former Bluestem headquarters number and Beverly address as current customer-service information; added last-published Blair, Appleseed’s, Draper’s & Damon’s, and Haband routes; separated Comenity card support from merchandise support; and added guidance for final-sale purchases, missing refunds, unrecognized charges, store-card balances, merchandise credits, catalogs, scams, and complaints.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with Orchard Brands, Bluestem Brands, BLST Operating Company, Blair, Appleseed’s, Draper’s & Damon’s, Haband, Comenity Capital Bank, WebBank, a card issuer, or a shipping company. It cannot locate orders, approve returns, issue refunds, restore merchandise credits, access credit accounts, remove charges, stop catalogs, or act on behalf of any former Orchard Brands business.

  • PropertyRoom.com Customer Service, Auctions & Reviews

    Use this page to contact PropertyRoom.com customer service for online police auctions, bidding, orders, returns, RGA requests, shipping, customer pickup, account access, payment issues, item-condition questions, complaints, and customer reviews. PropertyRoom.com is an online auction marketplace that works with law enforcement agencies, municipalities, government clients, and merchant sellers to sell seized, found, unclaimed, surplus, and other auction merchandise.

    PropertyRoom.com Customer Service and Contact Options

    Choose the Correct PropertyRoom.com Support Route

    PropertyRoom.com support depends on whether your issue involves bidding, payment, shipping, customer pickup, returns, merchant sellers, item condition, account access, a possible stolen-property claim, or a law-enforcement/municipal agency client account.

    • Buyer question, auction issue, order issue, return request, or account problem: Use the contact form or email CustomerSupport@PropertyRoom.com.
    • Return or RGA request: Contact Customer Support in writing and include the item listing number, item number, or order number.
    • Order cancellation request: Use the contact form or email Customer Support before shipment. Shipped orders generally cannot be cancelled.
    • Shipping issue: Review the shipping and FAQ resources, then contact Customer Support with the order number and tracking information.
    • Customer pickup: Follow the pickup instructions for the specific processing center and contact Customer Support before the pickup date.
    • Merchant seller purchase: Check the auction description for merchant-specific return or support details, then contact PropertyRoom.com if you need routing help.
    • Account or payment error: Sign in to your account and use the payment-error or support tools. PropertyRoom.com says payments are generally processed automatically after an auction closes.
    • Law enforcement, municipal, or agency client support: Contact the Client Success Center rather than buyer support.
    • Copyright or intellectual-property issue: Use the copyright agent contact route listed in PropertyRoom.com’s intellectual-property policy.

    Information To Have Ready Before Contacting PropertyRoom.com

    Before submitting a support request, return request, pickup request, or complaint, gather the details that apply to your issue:

    • PropertyRoom.com username or account email address
    • Listing number, item number, order number, or auction link
    • Winning bid amount, payment date, and payment method used, without sharing full card or PayPal details publicly
    • Tracking number, shipping carrier, delivery date, or delivery issue details
    • RGA number or return request details if a return has already been started
    • Photos of the item, packaging, labels, damage, missing components, or condition issue if support requests them
    • Customer pickup location, pickup date, BOL details, and item description if applicable
    • Vehicle, equipment, or title-related documents only through official secure support channels
    • Merchant seller contact details if the auction was fulfilled by a merchant seller
    • A short timeline of what happened and the resolution you are requesting

    For public reviews, do not post usernames, listing numbers, order numbers, RGA numbers, tracking numbers, payment details, PayPal information, bank/wire details, addresses, phone numbers, email addresses, vehicle VINs, license plates, title documents, or account screenshots.

    Common Reasons Customers Contact PropertyRoom.com

    • Bidding questions, bid errors, duplicate purchases, and auction close questions
    • Payment errors, automatic payment processing, declined payments, PayPal, credit-card, or wire-transfer questions
    • Shipping status, combined shipping, handling fees, lost packages, damaged shipments, or delivery problems
    • Customer pickup, processing center pickup, BOL requirements, missed pickup windows, or forfeiture concerns
    • Return requests, RGA numbers, discretionary returns, restocking fees, or denied returns
    • Item condition, “as is” listings, missing components, incorrect listings, or product photos
    • Merchant seller returns, third-party seller issues, or auction-description questions
    • Vehicle or heavy-equipment auction payment, pickup, title, or transport questions
    • Account login, secure bid ID, privacy, fraud, or account-suspension questions
    • Complaints about customer-service response times, auction listings, returns, shipping, or item condition

    Bidding, Winning an Auction, and Automatic Payment

    PropertyRoom.com auctions are generally handled through the bidder’s online account. PropertyRoom.com says that when you win an auction and are paying by credit card or PayPal, the payment method on file is charged automatically for the winning bid amount, delivery fee, sales tax, and a payment processing fee if applicable.

    Before bidding, review the item description, photos, shipping method, condition rating, pickup requirements, seller information, payment rules, and return policy. CustomerServiceNumbers.com does not provide bidding, valuation, tax, legal, title, vehicle, or financial advice.

    Returns, RGA Requests, and Order Cancellations

    PropertyRoom.com says it typically does not cancel sales. Cancellation requests for bid errors, duplicate purchase, unauthorized sale, or buyer’s remorse may be handled as discretionary returns and may carry a restocking fee. Orders that have already shipped cannot be cancelled.

    Return requests generally require written approval and an RGA number. PropertyRoom.com’s return policy says return requests must be initiated within the required time window, and packages sent back without approval or without an RGA number may be refused and returned at the buyer’s expense.

    Do not ship anything back until PropertyRoom.com gives written approval and return instructions. Keep all emails, RGA information, tracking numbers, package photos, and refund messages.

    Shipping, Delivery, Combined Shipments, and Customer Pickup

    PropertyRoom.com shipping, pickup, and combined-shipping rules can vary by item, warehouse, seller, closing date, shipping method, and auction description. The FAQ says customer pickup hours are 10 a.m. to 2 p.m., Monday through Friday, and that pickup items must be picked up within the listed deadline or the buyer may risk forfeiture of fees and goods.

    If the issue involves freight, BOL paperwork, damaged shipment, a carrier claim, or a missed pickup window, contact PropertyRoom.com and the carrier through official channels. Do not post tracking details, pickup locations tied to your schedule, BOL documents, or private address information in a public review.

    Item Condition, “As Is” Auctions, Counterfeit Concerns, and Stolen-Property Claims

    PropertyRoom.com’s User Agreement says the site is primarily a venue for law enforcement, government agencies, and merchant sellers, and that PropertyRoom.com may provide a condition assessment but does not make that assessment a warranty. It also says many products and services are provided on an “as is” and “as available” basis.

    If you believe an item description is wrong, an item is counterfeit, or an item may be yours, contact PropertyRoom.com Customer Support before the auction closes if possible. PropertyRoom.com’s FAQ says it has a “STEAL IT BACK” policy for items customers can prove they own before an auction has closed.

    CustomerServiceNumbers.com does not provide legal advice, ownership advice, stolen-property advice, title advice, valuation advice, law-enforcement advice, or counterfeit-authentication advice. Use PropertyRoom.com, the original law-enforcement agency, a qualified professional, or the appropriate legal route for those issues.

    Vehicles, Heavy Equipment, Titles, and Wire Payments

    Vehicle and heavy-equipment auctions may have special payment, pickup, shipping, title, tax, registration, inspection, and transport issues. PropertyRoom.com help pages say some vehicle and heavy-machinery auctions may allow or require wire payment, and certain orders may not accept credit card or PayPal payment depending on the amount and auction terms.

    CustomerServiceNumbers.com does not provide vehicle-buying, title-transfer, registration, tax, transport, mechanic, safety, insurance, legal, banking, or wire-transfer advice. Verify all auction terms, vehicle details, title information, and payment instructions directly with PropertyRoom.com before sending money.

    Payment Errors, Account Security, and Fraud Prevention

    PropertyRoom.com accounts can include bidding history, automatic payment methods, shipping addresses, usernames, secure bid IDs, and purchase records. PropertyRoom.com says payment is generally processed automatically after an auction closes, and payment errors should be corrected through the account tools rather than by posting private information publicly.

    If you receive a suspicious email, invoice, payment link, pickup message, wire-transfer instruction, or account alert claiming to be from PropertyRoom.com, verify it through PropertyRoom.com, your account, the official contact form, or Customer Support before sending money or sharing information.

    Law Enforcement, Municipal, and Agency Client Support

    PropertyRoom.com buyer support is separate from support for law enforcement agencies, municipal agencies, and other public-sector clients that use PropertyRoom.com to manage surplus or unclaimed-property auctions. Agency clients should use the Client Success Center rather than the buyer-support route.

    Privacy, Intellectual Property, and Safe Review Tips

    For privacy or account-data issues, use PropertyRoom.com’s official privacy and account routes. For copyright or intellectual-property claims involving an auction listing, use PropertyRoom.com’s copyright agent route.

    Do not post payment details, account screenshots, usernames, private emails, order details, stolen-property claims, law-enforcement documents, title documents, or personal information in a public review.

    How to Escalate a PropertyRoom.com Complaint

    If your PropertyRoom.com issue is not resolved after the first contact, keep your complaint organized and use the correct support route.

    1. Identify whether the issue involves bidding, payment, shipping, pickup, return/RGA, item condition, merchant seller, vehicle/heavy equipment, account access, or client-agency support.
    2. Use the official Contact Us form or email CustomerSupport@PropertyRoom.com.
    3. Include the listing number, item number, order number, username, issue summary, photos, and support history when appropriate.
    4. For returns, request written approval and an RGA before shipping anything back.
    5. For vehicle, heavy-equipment, wire-transfer, title, pickup, or shipping-carrier issues, verify instructions through official support channels before taking action.
    6. Save confirmation emails, support tickets, payment records, tracking numbers, RGA messages, photos, auction descriptions, and written responses.
    7. Ask for a ticket number, written explanation, RGA decision, refund timeline, shipping update, pickup instructions, or next step when available.

    PropertyRoom.com Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently invites customers to share reviews about PropertyRoom.com customer service. Useful reviews may discuss bidding, order handling, item descriptions, shipping, customer pickup, returns, RGA requests, payment errors, merchant sellers, vehicle auctions, response times, and complaint outcomes.

    Please keep your review focused on your customer-service experience. Do not include usernames, listing numbers, order numbers, RGA numbers, payment details, PayPal details, bank or wire information, addresses, phone numbers, emails, tracking numbers, vehicle VINs, title documents, or account screenshots in a public review.

    Frequently Asked Questions About PropertyRoom.com Customer Service

    Does PropertyRoom.com have a customer service phone number?

    For buyer and auction support, PropertyRoom.com primarily routes customers through its online contact form and CustomerSupport@PropertyRoom.com. Phone support listed for the Client Success Center is intended for law-enforcement and municipal agency clients, not regular buyer questions.

    How do I contact PropertyRoom.com customer support?

    Use the official Contact Us form or email CustomerSupport@PropertyRoom.com. Include your username, listing number, item number, order number, and a clear explanation of the issue.

    How long does PropertyRoom.com take to respond?

    PropertyRoom.com’s contact page says Customer Support typically answers inquiries within one business day. Return-request articles may list 1-2 business days for a response to certain requests.

    Where is PropertyRoom.com located?

    PropertyRoom.com’s current User Agreement lists PropertyRoom.com, Inc. at 5257 Buckeystown Pike, Suite 475, Frederick, MD 21704.

    Is the old Malibu address still current?

    The old 18940 Pacific Coast Highway, Suite 200, Malibu, CA 90265 address appears on older listings. PropertyRoom.com’s current User Agreement lists the Frederick, Maryland address, so the old Malibu address should be treated as outdated unless PropertyRoom.com re-lists it officially.

    How do I request a PropertyRoom.com return?

    Email CustomerSupport@PropertyRoom.com or use the contact form within the required time window. Include the order number, item number, listing number, and a detailed reason for the return request.

    Can I cancel a PropertyRoom.com order?

    PropertyRoom.com says it typically does not cancel sales. Certain cancellation requests may be treated as discretionary returns and may involve a restocking fee. Orders that have already shipped cannot be cancelled.

    How do PropertyRoom.com payments work?

    PropertyRoom.com says winning bidders are generally charged automatically using the payment method on file for the winning bid, delivery fee, sales tax, and payment processing fee if applicable.

    How do I pick up a PropertyRoom.com item?

    Follow the pickup instructions for the listing and processing center. The FAQ says warehouse pickup hours are 10 a.m. to 2 p.m., Monday through Friday, and that pickup items must be picked up within the stated deadline.

    What should I do if I recognize an item as mine?

    Contact PropertyRoom.com Customer Support as soon as possible. PropertyRoom.com’s FAQ references a “STEAL IT BACK” policy for items you can prove you own before the auction has closed.

    Related Resources

    Customers comparing online auction, marketplace, and retail support options may also find these CustomerServiceNumbers.com pages useful: eBay Customer Service, Amazon Customer Service, ShopGoodwill Customer Service, GovDeals Customer Service, and PayPal Customer Service.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has been helping consumers find customer-service contact information and share service experiences since 2004. We focus on clear contact details, support routing, complaint guidance, user reviews, and practical escalation tips. CustomerServiceNumbers.com is not affiliated with PropertyRoom.com, Inc., any law-enforcement agency, municipal agency, merchant seller, payment provider, shipping carrier, vehicle seller, or government agency.

    Share Your Experience With PropertyRoom.com

    Have you contacted PropertyRoom.com about bidding, payment, shipping, customer pickup, returns, RGA requests, item condition, auction descriptions, merchant sellers, vehicle auctions, heavy equipment, account access, or a complaint? Share your experience below to help other customers understand what to expect. Please do not include usernames, listing numbers, item numbers, order numbers, payment details, PayPal details, bank information, addresses, tracking numbers, vehicle VINs, title documents, or account screenshots in your public review.

    Page Update Note

    This PropertyRoom.com customer service page was updated on July 1, 2026, to verify current online support routing, CustomerSupport@PropertyRoom.com, current Frederick, Maryland address, return and RGA guidance, order cancellation policy, payment and pickup resources, auction support categories, client-agency support routing, and live CSN review status.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with PropertyRoom.com, Inc., any law-enforcement agency, municipal agency, merchant seller, payment provider, PayPal, credit-card issuer, shipping carrier, vehicle seller, title agency, or government agency. This page is provided for informational purposes to help customers find official customer-service routes and share reviews. For bidding rules, payment disputes, wire transfers, vehicle titles, transportation, stolen-property claims, ownership disputes, shipping claims, returns, merchant-seller disputes, legal questions, taxes, safety-sensitive products, or regulated items, contact PropertyRoom.com, the seller, your bank, your card issuer, the appropriate agency, a qualified professional, or another official source through official channels.

  • Restaurant.com Customer Service: Refunds, Certificates and Complaints

    Restaurant.com customers commonly need help when a dining certificate is not accepted, a participating restaurant is no longer available, points or gift codes are missing, an account cannot be accessed, or a refund or exchange is needed. The correct support route depends on whether the problem involves the Restaurant.com account, the certificate terms, the participating restaurant, a Dining Discount Pass, or the payment used for the purchase.

    How to Contact Restaurant.com Customer Service

    Restaurant.com does not currently publish a general consumer live-chat route. Customers can use the support center, account tools, telephone number, or support email.

    Best Restaurant.com Support Route by Issue

    • Certificate not accepted: Log in and exchange the unused certificate through the My Deals or My Certificates section.
    • Restaurant no longer participates: Exchange the certificate for Restaurant.com points and select another available offer.
    • Certificate missing from the account: Check My Deals, the purchase-confirmation email, and the account email address before contacting support.
    • Refund request: Contact Restaurant.com within 30 days and do not exchange, use, or void the certificate while the request is being reviewed.
    • Gift-card or code problem: Check the code carefully and contact Restaurant.com before publishing or sending the complete code anywhere else.
    • Points issue: Review the points history in the account and contact support with the transaction date and general amount.
    • Login problem: Request a six-digit email login code or use the password-recovery option.
    • No access to the registered email: Contact Restaurant.com and be prepared to verify account ownership.
    • Dining Discount Pass after activation: Contact the pass provider at csr@savearound.com.
    • Restaurant-partner account: Call 1-877-640-1844 or email partners@restaurant.com.
    • Unauthorized card charge: Contact Restaurant.com and the payment-card issuer promptly.
    • Food, service, allergen, or sanitation concern: Contact the restaurant involved rather than Restaurant.com.

    Information to Gather Before Contacting Support

    • The email address associated with the account
    • The purchase date
    • The restaurant name and location
    • The general certificate value
    • The order number, provided privately
    • The last four digits of the payment card, when requested securely
    • The certificate status shown in the account
    • The exact terms or minimum-purchase requirement
    • The date and time the restaurant refused the certificate
    • The name or role of the restaurant employee contacted
    • Screenshots with active codes and personal information concealed
    • Any Restaurant.com case number
    • The specific resolution requested

    Do not email or publish account passwords, six-digit login codes, complete payment-card numbers, or complete certificate and gift-card codes.

    How Restaurant.com Certificates Work

    Restaurant.com provides access to discounted promotional certificates for participating restaurants. The certificate is not the same as cash or a traditional restaurant gift card.

    The restaurant listed on a restaurant-specific certificate is the issuer responsible for accepting the certificate and supplying the meal or service. Restaurant.com manages the website, account, purchase, certificate access, points, and exchange system.

    Before purchasing or redeeming a certificate, review:

    • The minimum required purchase
    • The valid days and times
    • Whether alcohol is excluded
    • Whether the offer can be combined with another promotion
    • Whether dine-in service is required
    • The restaurant location covered by the certificate
    • Any party, table, or monthly-use limitation
    • Whether taxes and tips are excluded

    The special instructions displayed with the restaurant’s offer may be more restrictive than Restaurant.com’s general rules.

    What to Do When a Restaurant Will Not Accept a Certificate

    First confirm that:

    • The certificate has not already been used or exchanged
    • The correct restaurant location is shown
    • The minimum purchase requirement has been met
    • The certificate is being used on an eligible day and time
    • No conflicting coupon or promotion is being applied
    • The restaurant remains a participating partner

    If the restaurant still refuses a valid certificate, log in to the Restaurant.com account and use the exchange option. Restaurant.com states that the customer will receive points that can be used toward another available certificate.

    Restaurant.com certificates do not currently have an expiration date, but redemption still depends on the restaurant remaining a participating partner.

    Restaurant.com Account Access and Recovery

    Restaurant.com currently allows customers to sign in using their email address and a six-digit code sent by email. Customers may also use a password when that option is available.

    If a login code does not arrive:

    1. Confirm that the correct email address was entered.
    2. Check spam and junk folders.
    3. Wait briefly before requesting another code.
    4. Avoid repeatedly requesting codes in rapid succession.
    5. Contact support if the account email is no longer accessible.

    After signing in, customers can review their profile, billing information, points, codes, certificates, and purchase history.

    Restaurant.com Gift Cards, Codes and Points

    Restaurant.com gift cards and promotional codes are redeemed into Restaurant.com points. The current conversion is $1 in card value for 100 points.

    Points can be used to obtain eligible certificates and offers available through Restaurant.com. Restaurant.com currently states that points and its gift cards do not expire.

    Gift-card value, codes, and points:

    • Are not the same as cash in a restaurant
    • Must be redeemed through Restaurant.com
    • May be subject to the available certificate inventory
    • Should be protected like other account value
    • Should never be posted in a public review

    If points are missing, review the Points section of the account and provide support with the redemption date, general amount, and source of the card or code.

    Restaurant.com Refund Policy

    Restaurant.com’s dedicated refund policy currently states that a full refund may be requested within 30 days of the purchase date.

    The policy also states that:

    • Partial refunds are not offered
    • The refund request applies to the full qualifying order
    • Used certificates are not eligible
    • Exchanged certificates are not eligible
    • Voided certificates are not eligible
    • Approved refunds are returned to the original payment method
    • Requests are subject to verification and approval

    Restaurant.com’s broader terms contain additional restrictions for some promotional products. Preserve the terms shown during checkout and contact support before exchanging or voiding a certificate when a refund may be requested.

    How to Request a Restaurant.com Refund

    1. Log in to the account.
    2. Open the order or purchase history.
    3. Confirm that the purchase is less than 30 days old.
    4. Do not use or exchange the certificate.
    5. Email support@restaurant.com or call 1-800-979-8985.
    6. Provide the order number privately.
    7. State the reason for the request.
    8. Request a case or confirmation number.

    Restaurant.com Certificate Exchanges

    Restaurant.com states that unused certificates may be exchanged online. The exchange converts the certificate into points that can be used for another available offer.

    To exchange a certificate:

    1. Log in to the Restaurant.com account.
    2. Open My Deals or My Certificates.
    3. Select the certificate.
    4. Choose Exchange.
    5. Review the number of points that will be issued.
    6. Confirm the exchange.

    An exchange may affect refund eligibility. Do not exchange the certificate when you intend to request a refund unless Restaurant.com instructs you to do so.

    Dining Discount Pass Support

    Restaurant.com currently offers one-month and six-month Dining Discount Pass options. The pass is activated through a separate Dining Discount Pass website after the customer obtains the code from the Restaurant.com account.

    After activation, account and redemption questions for the pass should be directed to csr@savearound.com.

    Before purchasing or activating a pass, review:

    • The coverage period
    • The participating restaurants and retailers
    • The geographic area
    • Any activation deadline
    • Whether the checkout terms include renewal
    • The cancellation and refund terms

    Restaurant.com’s support articles describe fixed-duration passes but do not clearly state that every pass automatically renews. The checkout and activation terms for the specific purchase should control.

    Dinner of the Month Membership Cancellation

    Restaurant.com’s terms still include provisions for existing Dinner of the Month Club memberships. The terms describe these memberships as nonrefundable but state that the purchaser may cancel by contacting customer service.

    To request cancellation, email support@restaurant.com or call 1-800-979-8985. Ask for written confirmation and an explanation of any remaining card value or bonus adjustment.

    Billing and Payment Help

    Restaurant.com accepts card payments for eligible website purchases and uses Stripe for payment-detail management. Stripe processes payment information but is not the merchant responsible for certificate rules, restaurant participation, exchanges, or refund decisions.

    For a recognized Restaurant.com charge:

    • Review the account order history
    • Check the confirmation email
    • Confirm whether a certificate or pass was purchased
    • Contact Restaurant.com about a refund or duplicate order

    For an unauthorized charge, contact Restaurant.com and the card issuer promptly. Do not place the complete card number in an email or public complaint.

    Restaurant.com Customer Service Versus the Corporate Office

    Restaurant.com, Inc. is a wholly owned subsidiary of Giftify, Inc.

    Restaurant.com, Inc. / Giftify, Inc.
    1100 Woodfield Road, Suite 510
    Schaumburg, IL 60173

    The Schaumburg office is a corporate and principal-office address. It is not a participating restaurant, certificate-redemption location, refund counter, or walk-in customer-service center.

    Use Restaurant.com customer service for certificates, accounts, points, gift codes, refunds, and exchanges. The Giftify corporate number is more appropriate for investor, legal, executive, vendor, media, or unresolved corporate matters.

    Restaurant Complaints, Food Safety and Allergens

    Restaurant.com does not prepare or serve the food purchased at a participating restaurant. Complaints involving food quality, incorrect meals, employee conduct, service, sanitation, allergens, illness, tipping, or restaurant charges should begin with the restaurant manager.

    For a possible foodborne illness or serious sanitation concern:

    • Stop consuming the food
    • Retain the receipt and relevant packaging
    • Record the restaurant location, date, time, and food consumed
    • Contact the restaurant manager
    • Contact the local health department when appropriate
    • Seek medical care for serious symptoms

    A food complaint is separate from a Restaurant.com certificate-access or exchange problem.

    How to Escalate a Restaurant.com Complaint

    1. Log in and review the certificate, order, points, or code status.
    2. Use the online exchange or account tool when the issue can be corrected there.
    3. Email support@restaurant.com or call 1-800-979-8985.
    4. Provide the restaurant, purchase date, certificate status, and requested resolution.
    5. Request and retain a case number.
    6. Ask for a supervisor review if the first response does not address the issue.
    7. For a restaurant refusal, use the exchange process while preserving evidence of the attempted redemption.
    8. For an unauthorized or unresolved payment dispute, contact the card issuer.
    9. For an unresolved consumer-practice complaint, contact the appropriate state attorney general or the Federal Trade Commission.
    10. For food safety or illness, contact the restaurant and local health authority.

    Keep the complaint factual and identify the certificate, restaurant, dates, support contacts, policy involved, and specific resolution requested.

    Company and Ownership Information

    Restaurant.com, Inc. operates the Restaurant.com dining-deal platform. It is a wholly owned subsidiary of Giftify, Inc., a publicly traded company formerly known as RDE, Inc.

    Restaurant.com connects consumers with participating restaurant and merchant offers. It is not the operator of each restaurant appearing on the website.

    Restaurant participation and available certificates can change. Customers should review the restaurant listing and certificate terms immediately before purchasing or dining.

    Restaurant.com Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently has no published Restaurant.com reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer verdict.

    Until moderated reviews are submitted, this page should not claim that customers commonly praise or complain about savings, restaurant variety, customer service, certificate restrictions, restaurant participation, refunds, exchanges, or account access.

    Frequently Asked Questions

    What is the Restaurant.com customer-service number?

    Call 1-800-979-8985.

    What are Restaurant.com’s customer-service hours?

    Restaurant.com currently publishes hours of Monday through Friday, 8:30 a.m. to 5:00 p.m. Central Time.

    What is the Restaurant.com customer-service email?

    Email support@restaurant.com.

    Do Restaurant.com certificates expire?

    Restaurant.com states that restaurant certificates do not expire, but the restaurant must still be a participating partner when the certificate is redeemed.

    What happens if a restaurant will not accept my certificate?

    Confirm that all terms were met. If the restaurant still refuses the certificate, log in and exchange it for Restaurant.com points.

    Can I get a refund from Restaurant.com?

    The dedicated refund policy currently permits qualifying full-order refund requests within 30 days. Used, exchanged, or voided certificates are not eligible under that policy.

    Can I exchange a Restaurant.com certificate?

    Restaurant.com states that unused certificates can be exchanged online for points, subject to the availability of other offers.

    Do Restaurant.com points expire?

    Restaurant.com currently states that its points do not expire.

    How do I redeem a Restaurant.com gift card?

    Enter the card or promotional code through Restaurant.com. Its value will be converted into points that can be used toward eligible certificates.

    How do I recover my Restaurant.com account?

    Enter the registered email address and request a six-digit login code. Contact customer service if the registered email is no longer accessible.

    Who handles Dining Discount Pass support?

    Restaurant.com handles the initial purchase and code. After activation, pass-account support is available through csr@savearound.com.

    Is Stripe Restaurant.com?

    No. Stripe is a payment processor used for billing information. Restaurant.com remains the merchant and support contact for its website purchases and certificate policies.

    Is Restaurant.com a restaurant chain?

    No. Restaurant.com is an online dining-deal platform. The participating restaurants are separate businesses responsible for their food, service, and acceptance of valid certificates.

    Where is Restaurant.com headquartered?

    Restaurant.com and its parent, Giftify, report principal offices at 1100 Woodfield Road, Suite 510, Schaumburg, Illinois 60173.

    Related Customer Service Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information since 2004. The site is independent and is not owned or operated by Restaurant.com, Restaurant.com, Inc., Giftify, Stripe, SaveAround, or any participating restaurant.

    The purpose of the site is to help consumers locate support routes, document complaints, and report the outcomes of their customer-service experiences.

    Share Your Experience

    Use the review section to describe:

    • The certificate, gift card, points transaction, pass, or service involved
    • The participating restaurant involved, when relevant
    • The telephone, email, account, exchange, or restaurant support route used
    • Whether a case number was created
    • The resolution requested
    • The response received
    • Whether the issue was resolved

    Privacy warning: Do not publish complete certificate or gift-card codes, complete order numbers, account passwords, six-digit login codes, payment-card information, points balances linked to identifying information, home addresses, private support correspondence, or unredacted receipts. Conceal active codes and personal information in screenshots before uploading them.

    Page Update Note

    This page was updated on July 27, 2026. The update verified Restaurant.com’s current telephone, email, hours, support center, partner contacts, legal company and Giftify ownership; replaced the former Arlington Heights address with the current Schaumburg principal office; added certificate, points, gift-card, refund, exchange, account, Dining Discount Pass, billing, and escalation guidance; and removed review themes unsupported by visible CustomerServiceNumbers.com comments.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with Restaurant.com, Restaurant.com, Inc., Giftify, Stripe, SaveAround, or any participating restaurant. CustomerServiceNumbers.com cannot access accounts, retrieve login codes, redeem certificates, restore points, issue refunds, approve exchanges, cancel memberships, process card disputes, provide meals, inspect restaurants, or act on behalf of Restaurant.com or a participating merchant.

  • RockAuto Customer Service: Returns and Order Help

    RockAuto is an online auto-parts retailer that handles most customer-service issues through its website. The company does not provide a general customer-service phone line for orders, returns, fitment questions, shipping problems, or warranty claims.

    Customers should use RockAuto’s Order Status & Returns system to track an order, request a change, arrange a return, report a shipment problem, or begin a warranty claim.

    How to Contact RockAuto Customer Service

    Important: The corporate phone number is not a general RockAuto customer-service line. RockAuto directs customers with order, return, shipment, warranty, and payment problems to its online self-service tools.

    The number 1-866-762-5288 appears on some older customer-service websites, but RockAuto does not currently list it as an official customer-support number. Customers should use the Order Status & Returns page instead.

    Does RockAuto Have a Customer-Service Phone Number?

    RockAuto states that it does not provide customer-service assistance by telephone. The company says its online system is intended to provide consistent assistance while helping keep operating costs and parts prices lower.

    RockAuto’s online tools can be used to:

    • Check order status
    • View tracking information
    • Request an order change
    • Attempt to cancel an order
    • Report a missing or damaged shipment
    • Report that the wrong part arrived
    • Arrange a return
    • Purchase a discounted return label
    • Enter return-tracking information
    • Begin a warranty claim
    • Arrange a core return

    Customers who cannot resolve an issue through the Help Center or Order Status & Returns system may email service@rockauto.com. Include the RockAuto order number and a concise explanation of the problem.

    How to Check a RockAuto Order

    Visit the RockAuto Order Status & Returns page. Customers can normally look up an order using:

    • The email address or telephone number used for the order
    • The RockAuto order number

    If the order number is unavailable, RockAuto may be able to send a list of recent orders to the email address used during checkout.

    The order page may show:

    • Whether the order has been processed
    • Which warehouse shipped each item
    • Carrier tracking numbers
    • Estimated delivery information
    • Whether an order change is still possible
    • Options for reporting a problem
    • Return eligibility and instructions

    RockAuto Orders May Arrive in Separate Packages

    RockAuto ships parts from multiple warehouses and suppliers. Items placed in the same order may be assigned separate tracking numbers and arrive on different days.

    Before reporting a missing part:

    1. Open the Order Status & Returns page.
    2. Review every tracking number associated with the order.
    3. Match the received boxes to the listed shipments.
    4. Confirm whether another package remains in transit.
    5. Use “Arrange a Return/Report a Problem” when a listed package is missing or incomplete.

    How to Change or Cancel a RockAuto Order

    RockAuto orders are processed quickly. A change or cancellation may only be possible before the warehouse begins processing or shipping the order.

    To request a change:

    1. Visit the Order Status & Returns page.
    2. Enter the order information.
    3. Select the option to request a change or cancel the applicable item.
    4. Follow the instructions shown for that order.
    5. Save the confirmation message or email.

    If the cancellation option is no longer available, the order may already be in warehouse processing or transit. The customer may need to receive the part and then arrange a return.

    Do not assume that an email requesting cancellation has stopped an order. Confirm the status through the online order page.

    RockAuto Return Policy

    RockAuto generally allows parts to be returned within 30 days for a refund of the part price. Return eligibility depends on the condition of the item and the instructions generated for the specific order.

    Returned parts generally must be:

    • Complete
    • Unused and uninstalled
    • In resalable condition
    • In the original manufacturer packaging
    • Accompanied by all hardware, instructions, and accessories
    • Returned to the address supplied through the online system

    The manufacturer’s box should not be marked, taped, labeled, written on, or used as the exterior shipping box. Place the original product box inside another shipping carton.

    Opened liquids such as oil, chemicals, and paint may not be returnable. Gift certificates and other excluded products may also be subject to separate rules.

    How to Start a RockAuto Return

    1. Go to Order Status & Returns.
    2. Look up the applicable order.
    3. Select “Arrange a Return/Report a Problem” beside the part.
    4. Choose the reason for returning it.
    5. Follow the product-specific instructions.
    6. Print the return authorization and label when provided.
    7. Ship the part to the address generated for that return.
    8. Enter the tracking number in the online system when required.

    RockAuto parts ship from different warehouses. Do not combine products from separate return authorizations unless the instructions specifically say they should be returned together.

    Who Pays RockAuto Return Shipping?

    Customers are responsible for return shipping in most situations. RockAuto may offer a discounted prepaid shipping label through the Order Status & Returns system.

    The generated return instructions should indicate whether RockAuto or the customer is responsible for the shipping cost based on the reason selected and the circumstances of the order.

    Save photographs of the product, packaging, label, and shipping damage before sending a disputed item back.

    Do Not Mail Returns to RockAuto Headquarters

    RockAuto does not accept customer returns at its Madison corporate office.

    Always use the return address provided through the Order Status & Returns system. The correct return location depends on the part, supplier, warehouse, and reason for the return.

    What to Do if RockAuto Sent the Wrong Part

    When a received part does not match the ordered part number or catalog description:

    1. Do not install or modify the part.
    2. Keep all packaging, labels, hardware, and paperwork.
    3. Photograph the product and manufacturer part number.
    4. Compare the received part number with the invoice.
    5. Open the order through Order Status & Returns.
    6. Select “Arrange a Return/Report a Problem.”
    7. Choose the option that most accurately describes what arrived.

    There is an important difference between:

    • RockAuto shipping a different part number than the one ordered
    • The correct ordered part not fitting the vehicle
    • The catalog containing incorrect application information
    • The customer selecting the wrong engine, trim, production date, or option

    Use the most accurate problem category because it can affect the return instructions and responsibility for shipping.

    RockAuto Part-Fitment Questions

    RockAuto is an auto-parts retailer rather than a repair shop. The company does not employ mechanics to provide personalized repair diagnosis or confirm which part should be installed based only on a description of the vehicle problem.

    Before ordering, verify:

    • Vehicle year
    • Make and model
    • Engine size and type
    • Transmission
    • Drive type
    • Production date
    • Vehicle identification number when necessary
    • Brake, suspension, or towing package
    • Original equipment part number
    • Measurements and connector style
    • Catalog notes and exclusions

    Some vehicles use different parts during the same model year. A professional mechanic, dealership parts department, manufacturer catalog, or original part number may be needed to confirm fitment.

    Do not open sealed packaging, install, paint, modify, or damage a part until its fitment has been checked. A part showing evidence of installation may no longer qualify for an ordinary return.

    RockAuto Warranty Claims

    RockAuto advertises manufacturer warranty coverage on the parts it sells. Warranty periods and conditions vary by brand and product.

    To begin a warranty claim:

    1. Open the original order through Order Status & Returns.
    2. Select “Arrange a Return/Report a Problem.”
    3. Choose the warranty or defective-product option.
    4. Follow the instructions generated for the part.
    5. Provide any photographs, test results, or documentation requested.

    For some claims, RockAuto may instruct the customer to purchase the same part again and return the allegedly defective part for review and a possible refund of the replacement order.

    Warranty coverage commonly applies to defects in materials or workmanship. It may not cover:

    • Incorrect installation
    • Misdiagnosis
    • Vehicle-related damage
    • Normal wear
    • Abuse or misuse
    • Modified parts
    • Commercial or racing use when excluded
    • Labor or diagnostic charges
    • Towing, rental-car, or incidental expenses

    Review the manufacturer warranty shown for the exact part before ordering or paying for labor.

    RockAuto Core Returns

    Some remanufactured or rebuilt parts include a refundable core charge. Common examples include:

    • Alternators
    • Starters
    • Brake calipers
    • Steering racks
    • Power-steering pumps
    • Transmissions
    • Electronic control modules

    When a core charge appears in the catalog, the old rebuildable part may be returned for possible core credit.

    RockAuto generally requires cores to be returned within six months of the purchase date. Customers are normally responsible for core-return shipping.

    To return a core:

    1. Open the original order.
    2. Select the core-return option.
    3. Print the return instructions and label.
    4. Drain fluids when required.
    5. Package the core securely.
    6. Send it to the location listed on the authorization.
    7. Retain the tracking number until the credit is issued.

    The returned core generally must be the same type of part and be complete enough to rebuild. A disassembled, broken, burned, heavily corroded, or incomplete unit may not qualify for full credit.

    RockAuto Shipping and Delivery Problems

    Use the Order Status & Returns page for:

    • A package arriving late
    • A shipment marked delivered but not received
    • A damaged shipping box
    • Missing items
    • Parts shipped in separate packages
    • Incorrect tracking information
    • A package returned to the sender
    • A customs or international-delivery issue

    When an order arrives visibly damaged, photograph the exterior box, shipping label, internal packaging, and damaged part before discarding anything.

    For a package marked delivered but missing:

    1. Verify the delivery address.
    2. Check around doors, garages, gates, and mail areas.
    3. Ask household members or nearby neighbors.
    4. Review the carrier’s delivery photograph when available.
    5. Allow for a possible premature delivery scan.
    6. Report the problem through RockAuto’s online order page.

    RockAuto Refunds

    A return refund generally covers the eligible part price. Original shipping, expedited shipping, return shipping, duties, taxes, and other charges may be treated differently depending on the reason for the return and applicable law.

    After returning a part:

    • Keep the carrier receipt and tracking number
    • Enter return tracking through the order page when requested
    • Monitor the return-delivery status
    • Check the original payment method for the refund
    • Allow additional time for the bank or card issuer to post the credit

    If the refund appears incorrect, email service@rockauto.com with the order number, returned part number, return tracking, refund amount, and a short explanation.

    How to Escalate a RockAuto Complaint

    1. Use Order Status & Returns. Select the exact order and report the problem through the appropriate option.
    2. Save all documentation. Keep the invoice, product listing, catalog notes, photographs, tracking records, return authorization, and emails.
    3. Use the correct issue category. Clearly distinguish a wrong shipment, fitment problem, defective part, damaged delivery, or late package.
    4. Email customer service. Send unresolved questions to service@rockauto.com.
    5. Reference the existing case. Include the order number and avoid creating several conflicting requests for the same issue.
    6. State the requested resolution. Ask specifically for a return authorization, replacement, refund review, shipping adjustment, warranty review, or core credit.
    7. Contact the corporate office only after using the online process. The corporate number is 1-608-661-1376, but it is not an order-support line.

    What to Include in a RockAuto Complaint

    • RockAuto order number
    • Part number and manufacturer
    • Vehicle year, make, model, and engine
    • Date ordered and delivered
    • Tracking and return numbers
    • Photographs of the product and packaging
    • A concise timeline of the problem
    • Copies of previous responses
    • The exact resolution requested

    Do not publish complete order numbers, home addresses, telephone numbers, payment information, vehicle identification numbers, or other private information in a public review.

    RockAuto Corporate Office

    RockAuto, LLC
    6418 Normandy Lane, Suite 100
    Madison, WI 53719
    USA

    This address is RockAuto’s corporate headquarters. It is not a customer return warehouse, retail store, parts counter, or pickup location.

    Do not mail a return to the Madison headquarters. Obtain the authorized return address through the Order Status & Returns page.

    RockAuto Customer Reviews and Complaints

    CustomerServiceNumbers.com currently has only a limited number of published RockAuto reviews, so there is not enough page-specific feedback to provide a broad statistical summary.

    The existing review describes frustration with the inability to reach a person by telephone. This is consistent with RockAuto’s current business model, which relies primarily on online self-service rather than telephone-based customer support.

    Customers may leave feedback about:

    • Part pricing and selection
    • Catalog accuracy
    • Shipping speed
    • Orders arriving in multiple packages
    • Wrong or damaged parts
    • Return-shipping costs
    • Warranty claims
    • Core refunds
    • Difficulty obtaining personalized assistance
    • Email response and resolution quality

    Reviews should describe the customer’s own experience, the type of part ordered, the support process used, and whether the issue was ultimately resolved.

    About RockAuto

    RockAuto is an online auto-parts retailer founded in Madison, Wisconsin. It sells mechanical, electrical, body, interior, maintenance, and repair parts for domestic and imported cars and light trucks.

    Its catalog includes products such as:

    • Brake pads, rotors, calipers, and hydraulics
    • Suspension and steering parts
    • Engine and cooling-system components
    • Electrical and ignition parts
    • Sensors and emissions equipment
    • Belts, hoses, filters, and maintenance items
    • Body panels, mirrors, lamps, and door hardware
    • Heating and air-conditioning components
    • Drivetrain, axle, and transmission parts
    • Tools, chemicals, and accessories

    RockAuto operates as an online retailer and does not have traditional retail stores or staffed parts counters.

    RockAuto Competitors

    RockAuto competes with online and store-based auto-parts retailers including AutoZone, Advance Auto Parts, O’Reilly Auto Parts, NAPA Auto Parts, Parts Geek, CarParts.com, and Summit Racing.

    It also competes with large marketplaces including Amazon and eBay.

    Consumers comparing auto-parts sellers may want to consider:

    • Total price including shipping
    • Part-brand and quality options
    • Local availability
    • Return periods
    • Responsibility for return shipping
    • Warranty procedures
    • Ability to speak with a parts specialist
    • Core-return costs
    • Delivery-date reliability

    Related RockAuto and Auto-Parts Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service contacts, complaint resources, corporate information, and support options since 2004.

    We review official company help pages, return policies, contact information, and other reliable sources when available. The review section allows customers to describe how they attempted to resolve a problem and whether the company ultimately responded.

    Disclaimer

    CustomerServiceNumbers.com is not affiliated with RockAuto, LLC or any parts manufacturer, warehouse, shipping carrier, or seller listed in the RockAuto catalog.

    This page is provided for informational purposes and as an independent platform for customer reviews, complaints, ratings, and feedback.

    CustomerServiceNumbers.com cannot access RockAuto orders, identify parts, cancel shipments, authorize returns, issue refunds, process warranty claims, or provide mechanical advice.

    Use RockAuto’s official Order Status & Returns system for assistance with an order.

    Share Your RockAuto Experience

    Have you contacted RockAuto about an order, wrong part, damaged shipment, return, refund, warranty claim, core credit, or unresolved complaint?

    Share your experience below, including the type of part ordered, the online support option used, how long the process took, and whether RockAuto resolved the issue.

    Do not include your complete order number, address, telephone number, payment information, vehicle identification number, or other private details.

  • Reach Justice Customer Service – Reviews And Complaints

    Before shopping at Justice, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Justice is a popular clothing retailer for girls and tweens, offering a wide range of apparel, accessories, and lifestyle products.

    How to Contact Justice

    You can reach Justice customer service using the following details:

    • Phone Number: 1-855-655-2514
    • Email Support: Justice offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 8 AM – 5 PM ET
    • Corporate Address: Justice Retail, 8323 Walton Parkway, New Albany, OH 43054
    • Website: https://www.shopjustice.com/

    Justice Customer Support Reviews and Complaints

    When considering shopping at Justice, it’s helpful to review their customer service feedback. Justice competes with other tween and teen clothing retailers like Gap Kids, Old Navy, and H&M Kids. Customer reviews often highlight the variety, style, and customer service provided by Justice, particularly for those shopping for fashionable and age-appropriate clothing. However, some complaints focus on issues related to customer service, product quality, and returns.
    Comparing Justice with other tween and teen clothing retailers can help you determine which offers the best products, pricing, and customer support for your child’s fashion needs. Evaluating customer reviews and complaints is an important step in making an informed decision about shopping at Justice.

    Other internet companies and internet retailers include Gaiam, Gaia, Hayneedle, Fabletics, Modcloth, and Zulily.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about shopping at Justice.

    Note: This website listing is not associated with Justice. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Justice does not provide support services directly through this website. For any questions or concerns about Justice products or services, contact their customer service representative directly.

  • Wayfair Customer Service: Orders, Returns and Delivery

    Wayfair customer service assists shoppers with order tracking, delayed deliveries, damaged furniture, missing parts, incorrect items, returns, refunds, order cancellation, assembly services, large-appliance delivery, Wayfair Rewards, credit-card accounts, unauthorized charges, and customer complaints.

    The fastest support method is usually to sign in, open My Orders, select the affected item, and choose the available return, replacement, cancellation, delivery, or problem-reporting option. This connects the request directly to the correct order and product.

    Wayfair Customer Service Help by Issue

    • Track an order: Open My Orders and select the item to view its latest delivery estimate and tracking information.
    • Order never arrived: Check the carrier tracking and delivery location, then report the missing package through My Orders.
    • Damaged furniture: Photograph the damage, packaging, shipping label, and product before assembling or discarding anything.
    • Missing furniture parts: Open the order and request the specific replacement part using the item’s assembly instructions and part numbers.
    • Wrong item received: Report it through My Orders and retain the original packaging when possible.
    • Cancel an order: Request cancellation immediately. Cancellation is not guaranteed after the item enters processing or ships.
    • Return an item: Start the return through My Orders within the applicable return period.
    • Delayed refund: Review the return tracking, refund status, amount, and payment method.
    • Large-appliance problem: Inspect the appliance at delivery and report damage, defects, or an incorrect item immediately.
    • Assembly-service complaint: Separate problems with the assembly appointment from problems involving the actual product.
    • Wayfair credit card: Contact Citibank’s Wayfair Credit Services department rather than ordinary order support.
    • Unauthorized Wayfair charge: Review all accounts and orders, secure the account, and contact the payment provider when fraud is suspected.

    How to Contact Wayfair Customer Service

    Wayfair corporate headquarters:
    Wayfair Inc.
    4 Copley Place
    Boston, MA 02116

    The corporate-office number is not the best starting point for orders, delivery appointments, returns, missing parts, or refunds. Ordinary customer concerns should begin with Wayfair customer service or the options connected to the affected order.

    Why Are Two Wayfair Customer-Service Numbers Listed?

    Wayfair currently displays 1-844-263-4868 on its order, financing, and credit-card information pages as the number for order questions.

    The number 1-866-263-8325 continues to appear in Wayfair customer-contact and legal materials and was historically the company’s main public customer-service number.

    Either number may route to Wayfair, but customers should begin with the current order-support number at 1-844-263-4868.

    How to Track a Wayfair Order

    Sign in to the Wayfair account and open My Orders.

    The order page may show:

    • Whether the order is being prepared
    • The estimated delivery date
    • The carrier
    • The tracking number
    • Whether multiple boxes are being shipped
    • Whether delivery requires an appointment
    • Whether the order can still be canceled or changed

    Large furniture orders may ship in several boxes or arrive on different days. Compare the number of packages shown in the order details with the packages actually delivered before reporting missing pieces.

    Wayfair Tracking Has Not Updated

    Carrier tracking may temporarily stop updating while a shipment moves between facilities.

    Contact Wayfair when:

    • The estimated delivery date has passed.
    • Tracking has not changed for several days.
    • The carrier says it never received the package.
    • The package appears to be moving in the wrong direction.
    • A delivery appointment was missed.
    • The order was returned to the sender without explanation.

    Save screenshots of the tracking history and any carrier messages.

    Wayfair Order Marked Delivered but Not Received

    Before reporting a missing delivery:

    1. Check the front door, garage, side entrance, porch, mailroom, lobby, and other protected locations.
    2. Review any delivery photograph.
    3. Confirm the shipping address.
    4. Ask household members, neighbors, building staff, or a receptionist whether they accepted it.
    5. Check whether another box or shipment is still in transit.
    6. Wait through the period recommended by Wayfair when the carrier may have marked the item delivered early.

    If the item remains missing:

    1. Open My Orders.
    2. Select the missing item.
    3. Choose the option indicating that it never arrived.
    4. Request a replacement or refund when available.
    5. Save the case or confirmation number.

    For expensive furniture or appliances, also retain any security-camera footage and carrier communications.

    Wayfair Delayed or Missed Furniture Deliveries

    Large furniture and appliances may require an appointment with a freight or final-mile delivery company.

    Before the scheduled delivery:

    • Confirm the date and arrival window.
    • Verify the telephone number on the order.
    • Make sure an adult is available.
    • Measure doors, hallways, elevators, and stairs.
    • Review whether the service includes room placement, unpacking, or assembly.
    • Check for parking, gate, elevator, or building restrictions.

    If the delivery company misses the appointment:

    • Record the scheduled window.
    • Save calls, texts, and emails.
    • Contact the delivery company when its number is provided.
    • Contact Wayfair if the carrier cannot reschedule promptly.
    • Ask whether any delivery or service charge will be refunded.

    Delivery Access Fees

    Wayfair may not be responsible for additional charges imposed by a building, association, municipality, elevator service, or other third party.

    Confirm any:

    • Elevator reservation fees
    • Certificate-of-insurance requirements
    • Parking permits
    • Storage fees
    • Street-access restrictions
    • Redelivery charges

    before arranging a large-item delivery.

    Damaged or Defective Wayfair Furniture

    Inspect furniture as soon as it arrives and before assembly when possible.

    Photograph:

    • The damaged area
    • The complete product
    • The shipping box
    • The product label
    • The shipping label
    • Any crushed, torn, wet, or punctured packaging
    • Any incorrect color, finish, size, or model

    Open My Orders and select the option for a damaged or defective item.

    Possible resolutions may include:

    • Replacement parts
    • A complete replacement
    • A refund
    • A partial credit if the customer agrees to keep the item
    • Return pickup
    • Manufacturer warranty assistance

    Do not discard the item or packaging until Wayfair confirms that it is unnecessary.

    Do Not Assemble a Clearly Damaged Item

    Assembly can make a return more difficult and may create additional damage.

    Stop assembly when:

    • A major structural piece is cracked.
    • The item is the wrong model or color.
    • Key hardware is missing.
    • Holes do not align.
    • The frame appears bent.
    • The product cannot be safely used.

    Photograph the problem and contact Wayfair before making modifications or hiring someone to repair the product.

    Missing Wayfair Furniture Parts

    Many Wayfair products are shipped directly by manufacturers or suppliers, and replacement parts may be sent separately.

    Before requesting a part:

    1. Open every package.
    2. Check inside drawers, cushions, fabric compartments, and protective panels.
    3. Review the assembly manual.
    4. Identify the part number and quantity.
    5. Photograph the product label and assembly diagram.

    Then open My Orders and select the missing-parts option.

    Include:

    • The order number
    • The product name
    • The missing part number
    • The number of pieces needed
    • Photographs
    • Whether assembly can continue safely

    If a replacement part is repeatedly delayed, ask Wayfair whether a full replacement or return is available.

    Wrong Wayfair Item Received

    Do not assemble or use an item that is clearly different from what was ordered.

    Compare:

    • The product name
    • Manufacturer and model
    • Color and finish
    • Dimensions
    • Quantity
    • Product and shipping labels

    Report the incorrect item through My Orders.

    Wayfair states that the item may be returned in the original packaging or a similar suitable box if the original packaging was damaged or discarded.

    Do not pay ordinary return shipping for a seller or warehouse mistake without first reporting the item as incorrect.

    How to Cancel a Wayfair Order

    Request cancellation as soon as possible:

    1. Sign in to Wayfair.
    2. Open My Orders.
    3. Select the order.
    4. Choose Cancel Items when available.
    5. Select the items and cancellation reason.
    6. Submit the request.
    7. Watch for the cancellation confirmation.

    A cancellation request is not guaranteed after an item has entered processing or shipped.

    If the cancellation cannot be completed, the customer may need to receive the item and begin a return.

    Wayfair Shipped an Item After Cancellation

    If Wayfair confirmed cancellation but the item still arrived:

    • Save the cancellation confirmation.
    • Do not assemble or use the item.
    • Photograph the package and shipping label.
    • Contact Wayfair through the order.
    • Request a prepaid return or pickup.
    • Confirm that no return-shipping fee will be charged for Wayfair’s error.

    One existing CSN review describes a canceled curio cabinet that was later delivered. Keeping the written cancellation confirmation is important in this type of dispute.

    Wayfair Return Policy

    Wayfair generally accepts returns for most eligible items within 30 days of delivery.

    Items normally must be:

    • In their original, undamaged condition
    • Disassembled when applicable
    • Returned with required parts and accessories
    • Protected by the original packaging or suitable replacement packaging

    Return eligibility and costs can vary by product.

    How to Start a Wayfair Return

    1. Sign in to Wayfair.
    2. Open My Orders.
    3. Select the item.
    4. Choose Return or Replace Items.
    5. Select the return reason.
    6. Choose the available refund and return methods.
    7. Review any return-shipping deduction.
    8. Save the label, pickup details, and confirmation.

    Return shipping may be deducted from the refund when the return is based on preference, size, color, comfort, or another reason not caused by damage, defect, or an incorrect shipment.

    Report damaged, defective, incomplete, or incorrect products through the problem-resolution option instead of selecting a standard buyer-remorse return.

    Items With Different Return Rules

    Special rules or shorter deadlines may apply to:

    • Large appliances
    • Mattresses
    • Clearance products
    • Open-box products
    • Personalized or custom products
    • Gift cards
    • Live plants
    • Items sold as final sale
    • Products installed or assembled

    Review the return information shown on the product page and in My Orders.

    Wayfair Large-Appliance Returns

    Large appliances may generally be returned within 48 hours of delivery when they:

    • Have not been installed
    • Remain in their original packaging
    • Are otherwise eligible under the applicable policy

    Inspect the appliance before signing the delivery paperwork.

    Check:

    • The model number
    • The color and finish
    • Dents and scratches
    • Broken glass or controls
    • Missing shelves, hoses, cords, or accessories
    • Damage to the carton

    Do not install a clearly damaged or incorrect appliance before contacting Wayfair.

    Damage Discovered After the Delivery Team Leaves

    Photograph the appliance and packaging immediately. Report the issue through My Orders and provide:

    • The delivery date and time
    • The appliance model and serial number
    • Photographs of the damage
    • Photographs of the packaging
    • Whether installation occurred
    • The requested replacement or refund

    Because the large-appliance return period is short, contact Wayfair without delay.

    Wayfair Mattress Returns

    Wayfair advertises a 100-night trial on eligible mattresses, but product-specific terms and exclusions can apply.

    Before disposing of or returning a mattress:

    • Open the order details.
    • Review the trial terms.
    • Confirm whether a mattress protector was required.
    • Check whether the mattress is damaged, defective, or simply uncomfortable.
    • Contact Wayfair for the approved return or disposal process.

    Foundations, adjustable bases, mattress toppers, and other bedding products may follow different return rules.

    Wayfair Refund Problems

    Refund timing depends on:

    • The return method
    • Whether the item has been received or picked up
    • The original payment method
    • Whether store credit was selected
    • Whether return shipping was deducted
    • The bank or card issuer’s processing time

    Check My Orders for the return and refund status.

    Ask Wayfair to confirm:

    • The date the return was received
    • The refund amount
    • Any shipping or service deduction
    • The payment method receiving the credit
    • The date Wayfair processed the refund
    • The refund confirmation number

    Keep the carrier receipt or pickup confirmation until the refund appears.

    Refund Is Less Than Expected

    Possible reasons include:

    • Return-shipping costs
    • Original delivery or assembly charges
    • Only part of a multi-item order being returned
    • Reward Dollars being reversed
    • A promotional discount being recalculated
    • A refund being split among several payment methods

    Request an itemized explanation of the refund when the amount is unclear.

    Wayfair Assembly and Installation Complaints

    Assembly or installation may be offered through Wayfair or a third-party service provider such as Angi.

    Problems may involve:

    • The professional not arriving
    • A late or canceled appointment
    • Incomplete assembly
    • Damage caused during assembly
    • Missing hardware or defective product parts
    • Assembly charges after an order was canceled

    Separate the two possible issues:

    • Product issue: Missing parts, defective furniture, wrong hardware, or shipment damage should be reported to Wayfair.
    • Service issue: Appointment, workmanship, lateness, or property-damage concerns should be reported through the assembly-service order.

    Take photographs before and after service and retain the appointment confirmation.

    Do not allow a service professional to modify, drill, cut, or force a defective item without documenting the problem and receiving approval.

    Wayfair Credit Card Customer Service

    Wayfair’s current credit-card program is issued by Citibank.

    Credit Services can help with:

    • Payments
    • Statements
    • Lost or stolen cards
    • Billing disputes
    • Promotional financing
    • Account information
    • Credit-limit requests

    Ordinary Wayfair customer service cannot approve a credit-card application or make every credit-account adjustment.

    Old Comenity Wayfair Credit Cards

    The previous Wayfair credit-card program issued by Comenity Bank has ended and cannot be used for new purchases.

    For a remaining legacy Comenity account, call:

    1-844-271-2567

    Use Citibank’s number for the current Wayfair Credit Card and Wayfair Mastercard.

    Wayfair Financing Through Affirm, Klarna or Afterpay

    Wayfair also offers qualifying customers installment-payment options through third-party providers.

    Questions involving:

    • Approval decisions
    • Payment schedules
    • Interest or fees
    • Late payments
    • Refund application
    • Account access

    may need to be addressed directly with Affirm, Klarna, or Afterpay.

    Wayfair can explain the merchandise order and refund status, while the financing provider controls the separate payment account.

    Wayfair Rewards Help

    Wayfair Rewards is a paid membership program that can provide rewards and other eligible benefits across participating Wayfair brands.

    For rewards support, call:

    1-844-929-7937

    Customers may need help with:

    • Missing Reward Dollars
    • Membership charges
    • Cancellation
    • Rewards reversed after a return
    • Eligible and excluded purchases
    • Rewards expiration or account access

    Save screenshots of the advertised reward, order total, and account balance.

    Returns, cancellations, and refunds can cause previously earned rewards to be deducted.

    Unauthorized Wayfair Orders and Charges

    Before reporting fraud, check whether the charge relates to:

    • A recent Wayfair order
    • A delayed shipment that was billed later
    • A Wayfair Rewards membership
    • A family member using the account
    • A second Wayfair account
    • AllModern, Birch Lane, Joss & Main, or Perigold
    • A Wayfair credit-card payment
    • A temporary card authorization

    If the charge remains unfamiliar:

    1. Change the Wayfair password.
    2. Change the password for the connected email account.
    3. Review My Orders and saved addresses.
    4. Remove unfamiliar payment methods.
    5. Contact Wayfair customer service.
    6. Contact the bank, card issuer, or financing provider.

    Do not provide verification codes or remote access to someone who contacted you unexpectedly.

    Wayfair Customer Reviews and Complaints

    CustomerServiceNumbers.com currently shows Wayfair with a rating of 2.0 out of 5 stars based on five reviews.

    All five published reviews were submitted in 2018, so the rating is a small and dated sample rather than a current measure of overall Wayfair customer satisfaction.

    The CSN reviews describe:

    • Missing furniture parts: A customer reported that a reclining chair arrived without an important center panel and that promised replacement assistance was repeatedly delayed.
    • Wrong product being shipped: One reviewer said Wayfair was sending a rug different from the one ordered.
    • Canceled item still delivered: A customer reported that a previously canceled curio cabinet arrived after a replacement had already been purchased.
    • Website problems: A reviewer said the ordering screen would not scroll properly.
    • Mailing-list removal: One review requested removal of mail addressed to a deceased person.

    These are individual customer experiences and do not establish that every shopper will experience the same result.

    What to Include in Your Wayfair Review

    A helpful review should explain:

    • The type of product ordered
    • Whether the problem involved delivery, damage, missing parts, cancellation, return, refund, assembly, or financing
    • The order and delivery dates
    • Which support option was used
    • Whether photographs or documents were submitted
    • What replacement, refund, or credit was offered
    • How long the process took
    • Whether the problem was ultimately resolved

    Do not include complete order numbers, card numbers, private addresses, passwords, financing information, or other sensitive personal details.

    How to Escalate a Wayfair Complaint

    1. Open the affected order. Connect the complaint to the correct item through My Orders.
    2. Select the correct issue. Returns, missing parts, damage, delivery, and assembly complaints use different processes.
    3. Gather evidence. Save photographs, tracking, packaging labels, assembly instructions, receipts, and chat transcripts.
    4. State the requested resolution. Ask clearly for replacement parts, a new item, pickup, refund, delivery correction, or service reimbursement.
    5. Request a case number. Record the date, representative, and promised action.
    6. Ask for a supervisor. Explain which promises or deadlines were missed.
    7. Follow up through the same order and case. Avoid creating several conflicting requests.
    8. Contact the financial provider when necessary. Credit-card and installment-account disputes may require Citibank, Affirm, Klarna, or Afterpay.

    Information to Include in a Wayfair Complaint

    Include:

    • A partially masked order number
    • The product name and model
    • The order and delivery dates
    • A concise timeline
    • The carrier or assembly provider
    • Photographs and tracking information
    • Previous case numbers
    • The specific resolution requested

    Wayfair Customer Service Frequently Asked Questions

    What is Wayfair’s customer-service phone number?

    Call 1-844-263-4868 for current order and customer support. Wayfair also publishes 1-866-263-8325 in some customer-contact materials.

    What hours is Wayfair customer service open?

    Wayfair’s current website generally displays customer-service availability daily from 8 a.m. until approximately midnight Eastern Time. Hours may vary on holidays.

    Does Wayfair offer live chat?

    Yes. Open Wayfair’s Help and Contact page, sign in, and use the virtual assistant or available chat option.

    How do I track a Wayfair order?

    Sign in, open My Orders, and select the item to view its estimated delivery date, carrier, and tracking details.

    How do I report a missing Wayfair package?

    Check the delivery location, photograph, household members, carrier tracking, and separate shipments. Then select the missing-item option through My Orders.

    How do I report damaged Wayfair furniture?

    Photograph the product, packaging, and shipping label before assembly. Open My Orders and select the damaged or defective item option.

    How do I order missing replacement parts?

    Identify the part number in the assembly manual and request the part through the affected order.

    Can I cancel a Wayfair order?

    You can request cancellation before shipment through My Orders. Cancellation is not guaranteed once the order enters processing.

    How long do I have to return a Wayfair item?

    Most eligible items can be returned within 30 days of delivery. Different rules apply to appliances, mattresses, clearance items, custom products, and other special categories.

    Does Wayfair charge return shipping?

    Wayfair may deduct return-shipping costs when the return is based on customer preference. Damage, defects, missing parts, or incorrect shipments should be reported as order problems.

    How long do I have to return a large appliance?

    Eligible large appliances generally must be reported and returned within 48 hours of delivery while uninstalled and in their original packaging.

    What is the Wayfair credit-card phone number?

    Call Citibank Wayfair Credit Services at 1-800-365-2714.

    Where is Wayfair headquartered?

    Wayfair Inc. lists its principal executive offices at 4 Copley Place, Boston, MA 02116.

    What is Wayfair’s corporate phone number?

    Wayfair’s corporate telephone number is 1-617-532-6100. Ordinary order complaints should begin with customer service.

    How Wayfair Compares With Other Home Retailers

    • Amazon customer service: Offers home products through Amazon and third-party Marketplace sellers, along with Prime delivery and membership services.
    • Overstock customer service: Offers furniture, home décor, rugs, bedding, and other online retail products.
    • Target customer service: Provides home furnishings online and through physical stores, with pickup and return options.
    • IKEA customer service: Sells ready-to-assemble furniture online and through stores and warehouses.

    When comparing retailers, consider delivery fees, return-shipping costs, assembly requirements, replacement-part availability, physical store access, financing, and large-item pickup procedures.

    Related Wayfair and Consumer Help Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004.

    We are an independent consumer-help website and are not owned or operated by Wayfair Inc., Citibank, Comenity Bank, Angi, Affirm, Klarna, Afterpay, or any Wayfair supplier or delivery company.

    Our goal is to provide more than a telephone number by helping consumers identify the correct support channel, document delivery and product problems, understand return requirements, and report whether the company resolved the complaint.

    Share Your Wayfair Customer Service Experience

    Have you contacted Wayfair about a delayed order, missing package, damaged furniture, wrong product, missing parts, canceled order, return, refund, appliance, assembly service, Rewards membership, or credit-card problem?

    Leave a review below and explain what happened, which support option you used, whether you received a case number, what replacement or refund was offered, how long the process took, and whether Wayfair ultimately resolved the issue.

    Do not include passwords, complete order or payment numbers, financing information, private addresses, verification codes, or other sensitive personal information.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Wayfair Inc., AllModern, Birch Lane, Joss & Main, Perigold, Citibank, Comenity Bank, Angi, or any related company. Wayfair does not provide customer support through this website.

    Contact information and support links are provided to help consumers reach the responsible organization directly. Reviews and complaints reflect the experiences and opinions of individual contributors.