Category: Internet Retailers Customer Service Information – Reviews

Internet Retailers customer service, company phone numbers, addresses, chat links, email, websites and more contact information. Also, reviews, ratings, feedback and complaints regarding the companies customer service performance.

  • Zulily Customer Service Phone Number, Returns and Order Help

    Zulily customer service can help with current orders, tracking, shipping, returns, exchanges, refunds, damaged products, account access and payment questions. Customers with an order, refund, gift card or credit account from the former Zulily business that closed in 2023 may need to use the separate Zulily ABC process instead of the current shopping site’s support team.

    Zulily Customer Service Phone Number and Contact Information

    The former customer-service number, 1-877-779-5615, and former Seattle office address should not be used for current orders. Zulily’s present Contact Us page lists the company in the St. Paul, Minnesota area.

    The Eagan address is published for privacy and customer-information correspondence. Do not send a merchandise return to that address unless Zulily specifically instructs you to do so. Use the return portal and the address printed on the authorized return label.

    Current Zulily Versus the Former Zulily Business

    The Zulily name now applies to a relaunched shopping website with different operating and ownership arrangements from the Seattle-based Zulily business that closed in December 2023.

    The current Zulily privacy policy identifies Monument Pass Inc., doing business as Zulily, as the entity handling customer information. Lyons Trading Company holds the majority interest in the current Zulily brand, while the former Beyond company retained a minority interest after a 2025 transaction.

    This distinction matters when seeking help:

    • Order placed through the current Zulily website: Contact 1-844-866-5659 or support@zulily.com.
    • Order, refund or gift card from the business that closed in 2023: Review the Zulily ABC information below.
    • Former Zulily credit card: Contact Synchrony using the number listed by the ABC administrator.
    • Old customer-service records: Do not assume the current shopping team can access every order or obligation from the former business.

    Best Zulily Support Route by Issue

    • Current order status: Sign in, review My Orders and check each package’s tracking information.
    • Missing shipping confirmation: Check spam folders, verify the account email and contact current support.
    • Address error or cancellation request: Contact support immediately; a change or cancellation is not guaranteed after processing begins.
    • Delayed package: Compare the tracking record with the delivery estimate shown in the order confirmation.
    • Damaged, defective or incorrect item: Photograph the item and packaging, then start a return or contact support.
    • Ordinary return: Use the official Returns page and save the return authorization and tracking number.
    • Conflicting return deadline: Contact support in writing because different official pages currently display different deadlines.
    • Refund not received: Confirm that Zulily received and processed the return, then contact the payment provider if necessary.
    • Account or password problem: Use the current account sign-in and password-reset process.
    • Privacy, data-access or deletion request: Call 1-866-725-2551 or use the official privacy-request process.
    • Former Zulily order or gift card: Contact the Zulily ABC administrator rather than assuming the current retailer is responsible.
    • Unsafe or recalled product: Stop using it and review the appropriate government recall notice.

    Information to Have Before Contacting Zulily

    • Order number
    • Email address used for the purchase
    • Order and delivery dates
    • Product name, brand, size, color and quantity
    • Tracking number and carrier
    • Amount charged
    • Last four digits of the payment method
    • Whether the order was placed through the current or former Zulily business
    • Photos of damage, defects, packaging or an incorrect item
    • Return authorization and return tracking number
    • Copies of emails and chat records
    • A concise description of the requested resolution

    Do not publicly post order numbers, tracking numbers, full addresses, complete card information, bank information, account passwords, gift-card codes or verification codes.

    How to Track a Zulily Order

    Zulily says standard shipping typically takes 3-10 business days, but actual delivery time can vary by product and supplier. Items in one order may ship from different locations and arrive in separate packages.

    1. Open the shipping-confirmation email.
    2. Select the carrier tracking link.
    3. Sign in to the current Zulily account.
    4. Open My Orders.
    5. Review the status and tracking number for each shipment.
    6. Compare the result with the order-specific delivery estimate.

    A partial delivery does not necessarily mean the remainder is missing. Confirm whether the order was divided into multiple shipments before filing a complaint.

    Missing or Delayed Zulily Orders

    For a delayed package:

    1. Check the estimated delivery date in the original confirmation.
    2. Review the carrier’s tracking history.
    3. Look for separate tracking numbers for split shipments.
    4. Confirm that the shipping address is correct.
    5. Check with household members, neighbors and the building’s package area.
    6. Contact the carrier when tracking shows a delivery problem.
    7. Contact Zulily at 1-844-866-5659 or support@zulily.com.
    8. Save the support response and requested resolution.

    When an online seller cannot ship within the promised time, consumers may have cancellation and refund rights. Document the stated shipping date, delay notices and all attempts to resolve the problem.

    Can a Zulily Order Be Cancelled or Changed?

    Contact support immediately when an order has the wrong item, size, quantity, payment method or shipping address. Do not assume that an order can be cancelled or edited after it enters fulfillment.

    Provide the order number and clearly state whether you are requesting:

    • Complete cancellation
    • Address correction
    • Removal of one item
    • Size or color change
    • Correction of a duplicate order

    If the order cannot be changed, ask whether it can be returned after delivery and which return terms will apply. Save any written promise of cancellation or refund.

    Zulily Return Policy and Conflicting Deadlines

    Zulily’s current official pages do not display one consistent return deadline.

    • The dedicated Returns page says eligible items may be returned within 60 days of receipt.
    • A separate Refund Policy says 30 days from receipt.
    • The order-tracking page also displays 30-day return wording.
    • Some policy language refers to a possible 15% fee for merchandise considered unsuitable for resale or a late return.

    Because these official pages conflict:

    1. Review the terms displayed on the product page and at checkout.
    2. Save screenshots of the return policy and delivery date.
    3. Start the return as soon as possible, preferably within 30 days.
    4. Use the order-specific return portal.
    5. Email support@zulily.com when the portal and published policy disagree.
    6. Request written confirmation of the deadline, fee and refund method.

    Do not mail an item to a general office or privacy address. Use the return address and label generated for the specific order.

    Which Zulily Items May Not Be Returnable?

    The current Returns page identifies several categories that may be ineligible, including:

    • Undergarments
    • Mystery packs
    • Mystery or surprise items
    • Items marked final sale
    • Free gifts
    • Promotional items with a stated retail value

    Eligible merchandise generally must be unworn, in the condition received and returned with original tags when applicable. Check the product listing and order-specific terms because restrictions may vary.

    Zulily Return Labels and Order Protection

    Zulily’s Returns page says a return may be free when the customer purchased return and order protection at checkout. Otherwise, the customer may need to purchase a return label.

    Before completing the return, verify:

    • Whether order protection was purchased
    • The return-label charge
    • Whether an oversized-item fee applies
    • Whether original shipping will be refunded
    • The amount expected to be returned to the original payment method

    Save the return tracking number until the refund is complete.

    Damaged, Defective or Incorrect Zulily Items

    Report a damaged, defective or incorrect product promptly.

    1. Photograph the shipping box and label.
    2. Photograph the product, damage and identifying labels.
    3. Do not discard packaging until support responds.
    4. Compare the item with the order confirmation.
    5. Start the official return or contact customer support.
    6. Explain whether the item was damaged, defective, incomplete or different from what was ordered.
    7. Ask whether return shipping will be refunded.

    Zulily’s Returns page says return-shipping costs for a damaged, defective or incorrect item may be refunded after inspection. Obtain written instructions before paying for independent shipping.

    Zulily Exchanges

    The current Returns page says Zulily may offer one free exchange for the same item in a different size or color per order. Exchanges are not guaranteed and depend on availability.

    The page also states that:

    • The return must be mailed within the stated exchange period.
    • An exchange may ship after the carrier scans the return.
    • An exchange of an exchanged item is not accepted.
    • If the replacement is unavailable, the original payment method may be refunded.

    Save the exchange confirmation and monitor both the return tracking and replacement shipment.

    Zulily Refund Delays

    First determine where the refund is in the process:

    • Return label created but package not mailed
    • Package in transit
    • Package delivered to the returns department
    • Return inspected
    • Refund issued by Zulily
    • Refund pending with the bank or card issuer

    Zulily’s dedicated Returns page gives different processing language from its separate Refund Policy. Ask support to confirm when the return was received, when it was approved, the amount refunded and the payment method used.

    Keep the return tracking record and refund email. Contact the payment provider if Zulily confirms that the refund was issued but it does not appear after the provider’s normal posting period.

    Zulily Account and Login Help

    Use the current Zulily account site for:

    • Order history
    • Shipment status
    • Saved addresses
    • Account email updates
    • Password resets
    • Current returns

    If an old account no longer displays an order from the former business, contact the appropriate current or legacy support route. Do not create multiple accounts before recording which email address was used for the original purchase.

    Secure the account immediately if an unfamiliar order, address change or password-reset message appears. Change the password and secure the connected email account.

    Zulily Payment, Duplicate Charge and Billing Problems

    For a possible billing error:

    1. Determine whether the transaction is pending or completed.
    2. Compare the amount with the order confirmation.
    3. Check whether multiple shipments created separate transactions.
    4. Verify whether another household member placed the order.
    5. Contact Zulily with the order number and transaction date.
    6. Request an itemized explanation and written refund confirmation.
    7. Contact the payment provider promptly if a completed charge remains unauthorized or unresolved.

    Do not publicly post a complete card number, bank account, PayPal information or screenshot containing payment credentials.

    Unfamiliar Zulily Charges

    An unfamiliar Zulily transaction may involve:

    • A current merchandise order
    • A split shipment
    • A gift-card purchase
    • An order placed by another household member
    • A temporary payment authorization
    • A charge connected with an installment-payment provider
    • An unauthorized account purchase

    Review the account and email records, then contact Zulily through the current official website. Contact the payment provider promptly when a completed charge cannot be connected to an authorized order.

    Current and Former Zulily Gift Cards

    The current Zulily website sells new electronic gift cards. Keep the purchase email and gift-card details private.

    A gift card issued by the former Zulily business may not be the same obligation as a card purchased through the current site. Claims involving former gift cards were handled through the 2023 Zulily ABC process, whose claims deadline has passed.

    Before buying or using a card, confirm:

    • Which Zulily operation issued it
    • The purchase date
    • The balance
    • Whether it is accepted by the current site
    • Any expiration, use or refund restrictions

    Do not post or email a complete gift-card number or redemption code to an unverified recipient.

    Former Zulily Orders, Refunds and Gift Cards

    The former Zulily, LLC and Zulily Group LLC entered an Assignment for the Benefit of Creditors on December 22, 2023. The wind-down claims deadline was June 14, 2024, and the administrator states that the claims process is now closed.

    The current Zulily shopping support team should not be assumed to have authority to pay, refund or resolve every obligation of the former company.

    Zulily Privacy and Marketing Requests

    Zulily’s privacy policy provides a separate telephone number for privacy and customer-record requests:

    • Privacy/customer-records phone: 1-866-725-2551
    • Hours: Monday-Friday, 7 a.m.-7 p.m. CT
    • Mailing address: Zulily, 980 Discovery Road, Eagan, MN 55121, Attn: Customer Service – Privacy Notice
    • Privacy policy: Review current privacy information

    To stop Zulily promotional texts, follow the opt-out instructions in the message. Current terms state that users can text STOP to 28272 and use HELP for assistance. Message and data rates may apply.

    Product Authenticity and Safety Concerns

    Zulily publishes an authenticity guarantee stating that products are authentic and new unless otherwise disclosed. Contact support when a product’s labeling, packaging, serial information or condition creates an authenticity concern.

    Stop using a product that appears unsafe or matches a recall notice. Keep the product name, model, lot number, date code, seller information, order record and photographs.

    How to Escalate a Zulily Complaint

    1. Start with 1-844-866-5659 or support@zulily.com.
    2. Provide the order number, dates, amount and requested resolution.
    3. Attach relevant photographs or tracking information.
    4. Ask for a written response or case reference.
    5. Follow up with a concise timeline if the issue remains unresolved.
    6. Contact the payment provider when a completed charge, non-delivery or promised refund remains unresolved.
    7. Use the Federal Trade Commission complaint process for suspected online-shopping fraud or deceptive conduct.
    8. Contact the appropriate state attorney general or consumer-protection office when necessary.
    9. Report unsafe consumer products to the Consumer Product Safety Commission.

    Zulily Scam and Fake Support Warnings

    • Use Zulily.com and the contact details published on its current official website.
    • Be cautious with search advertisements showing unofficial support numbers.
    • Do not rely on the former 1-877-779-5615 number for current orders.
    • Do not provide passwords or one-time codes to an unexpected caller.
    • Do not allow an unknown support representative to control a phone or computer remotely.
    • A legitimate refund should not require gift cards, cryptocurrency or payment to an individual.
    • Verify unexpected delivery, refund and account-warning messages by signing in independently.
    • Do not click a payment or tracking link in a suspicious text or email.
    • A comment submitted here does not contact Zulily, cancel an order or dispute a payment.

    Zulily Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows no visible Zulily reviews and a rating of 0 out of 5 based on 0 reviews.

    Because no reviews have been submitted, this page does not currently establish positive or negative customer-service trends.

    Future reviews can help readers understand current experiences involving order tracking, split shipments, delivery delays, damaged merchandise, return deadlines, label fees, exchanges, refunds, account access, gift cards and complaint escalation.

    Related Customer Service Numbers Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize telephone numbers, support links, order guidance, return information, complaint routes and reader reviews.

    We are not owned by Zulily, Monument Pass Inc., Lyons Trading Company, Proozy, the former Zulily business, the Zulily ABC administrator, Synchrony Bank, a supplier, shipping carrier or payment provider.

    Share Your Zulily Customer Service Experience

    Have you contacted the current Zulily customer-service team about an order, delivery, return, exchange, refund, damaged item, account problem, gift card or unfamiliar charge? Leave a factual review below and explain which support route you used, how long assistance took and whether the issue was resolved.

    Please state whether the experience involved the current Zulily website or the former business that closed in 2023. This distinction can help other readers understand which support process applies.

    Comments are moderated. Do not include order numbers, tracking numbers, full addresses, payment information, passwords, verification codes, gift-card codes, private telephone numbers, email addresses or names of individual employees.

    Last Updated: July 11, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Zulily, Monument Pass Inc., Lyons Trading Company, Proozy, the former Zulily business, Zulily ABC, Synchrony Bank, any supplier, shipping carrier, payment processor or government agency. Zulily does not provide customer support through this website.

    Support numbers, operating entities, shipping estimates, return deadlines, fees, exchange eligibility, refund timing, gift-card terms and product availability can change. Zulily’s current order records, checkout terms, written support response and applicable law control each transaction.

    This page cannot cancel or modify an order, create a return label, issue a refund, recover a former-company claim, reactivate a gift card, reverse a payment, access an account or resolve a product-safety emergency. It is not legal, financial, cybersecurity, product-safety or payment-dispute advice.

  • Houzz Customer Service: Shop Orders and Pro Support

    Houzz customer service assists users with Houzz accounts, professional profiles, reviews, privacy requests, Shop Houzz orders, product returns, Houzz Pro software, subscription billing, annual contracts, cancellations, online payments and technical problems.

    Houzz now uses different support channels for general Houzz accounts, Houzz Pro subscriptions and Shop Houzz merchandise orders. Contacting the correct organization is important because Shop Houzz product orders placed after August 5, 2025, are operated and serviced by Cart.com Holdings 2 LLC rather than directly by Houzz Inc.

    Houzz Customer Service Help by Issue

    • General Houzz account or profile: Submit a request through the Houzz Community Support form.
    • Houzz Pro software problem: Call the Houzz Pro support team, use live chat or submit a support ticket.
    • Cancel Houzz Pro: Review the subscription term and submit the cancellation or non-renewal request through the Houzz Pro account.
    • Houzz Pro annual-contract complaint: Check the agreement emailed when the plan was purchased and contact the support team or assigned account manager.
    • Shop Houzz order: Open the Shop Houzz order page or submit a Shop Houzz help request.
    • Return a Shop Houzz product: Start the return within the applicable 30-day or five-day period.
    • Damaged freight delivery: Photograph the product and packaging and initiate the request within five days of delivery.
    • Missing Shop Houzz order: Report the missing shipment within 30 days.
    • Contractor or designer complaint: Contact the professional directly and follow the written project agreement.
    • Houzz review or profile dispute: Use Houzz Community Support and include the profile, review or project link.
    • Privacy or account-deletion request: Use Houzz Settings or contact Houzz’s privacy department.
    • Unauthorized Houzz charge: Determine whether the charge relates to Houzz Pro, Shop Houzz, an app-store subscription or an invoice paid to a professional.

    How to Contact Houzz Customer Service

    General Houzz Account and Profile Support

    Houzz does not currently publish one verified general telephone number for every homeowner, shopper, community or profile inquiry.

    The historical number 1-800-368-4268 appeared in older Houzz materials but is not currently published on Houzz’s main official support pages. Customers should use the current online support system rather than relying on an older number found in search results or forum discussions.

    Houzz Pro Customer Support

    Houzz currently publishes more than one telephone number in its Houzz Pro support materials. The general Pro Help Center lists 1-833-452-3779, while its subscription-cancellation guidance lists 1-888-316-6960.

    Shop Houzz Order and Return Support

    Shop Houzz does not currently publish one general telephone number on its main return and customer-service pages. Order questions should be submitted through the order page or help-request form.

    Houzz Privacy Contact

    Houzz privacy correspondence address:
    Houzz Inc.
    8605 Santa Monica Boulevard, #90918
    West Hollywood, CA 90069-4109
    Attention: Privacy

    Houzz continues to identify itself as headquartered in Palo Alto, California, but its current public support and privacy materials do not clearly publish one general headquarters mailing address for ordinary customer-service complaints.

    The former 285 Hamilton Avenue address should not be used as the primary customer-service destination unless Houzz confirms that it remains appropriate.

    What Is the Difference Between Houzz and Shop Houzz?

    Houzz operates the home-design, professional-directory, community and Houzz Pro software platform.

    As of August 5, 2025, the Shop Houzz marketplace is operated by Cart.com Holdings 2 LLC under a license from Houzz.

    For Shop Houzz purchases made on or after that date:

    • Shop Houzz is responsible for processing the order.
    • Shop Houzz manages payment and customer service.
    • Shop Houzz and its sellers handle returns and refunds.
    • The purchase is governed by Shop Houzz’s terms and policies.
    • Houzz Inc. is not responsible for issuing the merchandise refund.

    Houzz-branded pages may still provide links to the appropriate order-support channel, but the actual transaction is handled by Shop Houzz.

    How to Identify Who Handles Your Houzz Order

    Check:

    • The order date
    • The order-confirmation email
    • The merchant name on the card statement
    • The Shop Houzz order page
    • The seller shown on the product listing
    • The customer-service instructions attached to the order

    An order placed before August 5, 2025, may have different support and legal terms from a newer Shop Houzz order.

    How to Track a Shop Houzz Order

    Sign in to the Shop Houzz account and open the order page.

    The order details may show:

    • The order status
    • The seller
    • The estimated delivery date
    • The shipping carrier
    • The tracking number
    • Whether the order contains several packages
    • Whether freight delivery requires an appointment

    Save the confirmation email and tracking information until the product has arrived and been inspected.

    Shop Houzz Tracking Has Not Updated

    Contact Shop Houzz when:

    • The expected delivery date has passed.
    • The carrier has not scanned the package for several days.
    • The carrier says it never received the shipment.
    • The order appears to be returning to the seller.
    • A freight-delivery appointment was missed.

    Include the order number, product, seller, carrier and tracking history.

    Shop Houzz Order Marked Delivered but Missing

    Before reporting the package:

    1. Check the front door, porch, garage, side entrance and other protected areas.
    2. Review any delivery photograph.
    3. Confirm the shipping address.
    4. Ask household members, neighbors, building staff or a receptionist.
    5. Check whether the order was split into several shipments.
    6. Contact the carrier.

    Shop Houzz instructs customers to report a missing order within 30 days.

    Submit the help request promptly and save:

    • The order confirmation
    • Tracking history
    • Carrier correspondence
    • Security-camera footage when available
    • The Shop Houzz case number

    Shop Houzz states that it and the seller may not be responsible for packages that go missing after confirmed delivery. Report the concern immediately rather than waiting until the 30-day period is nearly over.

    Shop Houzz Return Policy

    Most eligible Shop Houzz products can be returned within 30 days of delivery.

    The product normally must be:

    • Unused
    • In its original condition
    • Returned with accessories and inserts
    • In its original packaging
    • Disassembled when it originally arrived disassembled

    White-glove deliveries may have different packaging requirements when the delivery company removed the original packaging.

    How to Start a Shop Houzz Return

    1. Open the Shop Houzz order or contact page.
    2. Select the affected order and product.
    3. Explain the return reason.
    4. Upload photographs when requested.
    5. Review the return address and shipping instructions.
    6. Confirm whether return shipping will be deducted.
    7. Save the return confirmation.
    8. Retain the tracking receipt.

    Do not ship a product to Houzz Inc.’s corporate or privacy address.

    Use only the return address supplied by Shop Houzz or the seller.

    Products That May Not Be Returnable

    Shop Houzz currently excludes certain products, including:

    • Items marked non-returnable
    • Custom-made merchandise
    • Gift cards
    • Items shipped to Canada
    • Products outside the applicable return period
    • Products that were used, assembled or damaged after delivery

    Review the product page and checkout terms before ordering custom or large merchandise.

    Damaged or Defective Shop Houzz Products

    Photograph:

    • The entire item
    • The damaged or defective area
    • The packaging
    • The shipping label
    • The product or model label
    • Missing components or hardware

    Do not assemble, install or discard a clearly damaged product before receiving instructions.

    For standard deliveries made through FedEx, UPS or USPS, damaged products generally must be reported within 30 days.

    For freight-delivered products such as sofas and bathroom vanities, damage must generally be reported within five days.

    Five-Day Freight Damage Deadline

    Freight products should be inspected immediately.

    Before the delivery team leaves:

    • Confirm the product and model.
    • Inspect the box, pallet and wrapping.
    • Look for dents, cracks, tears or water damage.
    • Photograph visible damage.
    • Record damage on the delivery paperwork.
    • Refuse the product when appropriate.

    Do not wait until installation to report freight damage.

    Wrong Product or Missing Parts

    Shop Houzz says an incorrect, defective or incomplete product should generally be reported within 30 days.

    Provide:

    • The order number
    • The product name
    • The seller
    • The missing part number when available
    • Photographs
    • The requested replacement, part or refund

    Shop Houzz or the seller is generally responsible for return shipping when the product arrived damaged, defective, incorrect or incomplete.

    Shop Houzz Return Shipping Costs

    When a customer returns an eligible product because of preference, size, color or another reason not caused by the seller:

    • The customer may be responsible for return shipping.
    • The cost of a supplied return label may be deducted from the refund.
    • Shipping costs can vary according to size, weight and return location.

    Ask for the expected return-shipping deduction before sending large furniture.

    If you provide your own shipping label:

    • Use tracking.
    • Consider shipment insurance.
    • Keep the carrier receipt.
    • Confirm that the seller accepts the selected carrier.

    Shop Houzz Refund Problems

    Shop Houzz says refunds are normally issued after the returned product is received, inspected and processed.

    Once processed, allow approximately three to five business days for the refund to appear.

    Refunds generally include:

    • The eligible product price
    • Applicable sales tax

    The refund may be reduced by:

    • Return-shipping costs
    • Other authorized deductions
    • Products or components not returned

    If Shop Houzz cannot refund the original payment method, it may issue Shop Houzz marketplace credit.

    Refund Has Not Appeared

    Ask Shop Houzz to confirm:

    • The date the return was delivered
    • The date it was inspected
    • The approved refund amount
    • Any shipping deduction
    • The date the refund was processed
    • The payment method receiving the refund
    • The refund confirmation number

    Contact the card issuer only after confirming that Shop Houzz processed the refund.

    Houzz Pro Customer Service

    Houzz Pro is business-management and project software for contractors, builders, remodelers, architects, interior designers and other home professionals.

    Features can include:

    • Customer relationship management
    • Leads
    • Estimates and proposals
    • Invoices
    • Online payments
    • Schedules and tasks
    • Takeoffs
    • 3D floor plans
    • Mood boards
    • Client dashboards
    • Marketing and websites

    Call 1-833-452-3779 for Houzz Pro support.

    Houzz Pro Support Options

    Houzz Pro users can:

    • Call the support team
    • Use live chat
    • Submit a support ticket
    • Browse the Pro Help Center
    • Contact an assigned Customer Success Manager
    • Request a Zoom or Google Meet support session

    Live telephone and chat support is generally available Monday through Friday, 6 a.m. to 5 p.m. Pacific Time.

    Houzz says a submitted support ticket should generally receive a response within 24 business hours.

    How to Cancel Houzz Pro

    Most Houzz Pro paid plans are annual 12-month contracts.

    The ability to cancel depends on:

    • Whether the customer is still in a free trial
    • Whether the annual contract has started
    • The subscription-renewal date
    • Whether the plan was purchased through Apple or Google
    • The exact agreement accepted at signup

    Open the agreement emailed at signup before contacting Houzz.

    Canceling a Houzz Pro Free Trial

    For a trial started on a desktop computer:

    1. Sign in to Houzz Pro.
    2. Select the Settings icon.
    3. Select Subscriptions.
    4. Select Manage My Subscriptions.
    5. Select the option to submit a cancellation request.
    6. Confirm the cancellation.
    7. Save the confirmation.

    A trial purchased through an iPhone or Android device generally must be canceled through the applicable app-store subscription settings.

    Deleting the Houzz Pro app does not cancel the subscription.

    Houzz Pro Seven-Day Grace Period

    Houzz’s current cancellation guidance says customers who fail to cancel before the free trial ends may receive a seven-day grace period after the trial converts to an annual contract.

    When cancellation occurs during that seven-day period:

    • The customer may be charged for one month.
    • The remaining annual-contract balance may be canceled.
    • Houzz Pro access may continue during the paid month.

    Submit the cancellation promptly and obtain written confirmation.

    Canceling Houzz Pro Auto-Renewal

    Houzz currently requires the non-renewal request to be submitted at least 30 days before the next contract renewal.

    Canceling auto-renewal:

    • Does not immediately end the current contract.
    • Does not remove the obligation to complete the existing term.
    • Prevents the plan from renewing for another contract period when processed correctly.

    Submit the request through subscription settings, the official cancellation form, the account manager or Houzz Pro support.

    Save:

    • The request date
    • The current contract expiration date
    • The confirmation email
    • The support case number

    Canceling Houzz Pro Mid-Contract

    Houzz states that most annual plans cannot be canceled early.

    When requesting an exception, provide:

    • The contract and signup date
    • The promised services
    • The problem experienced
    • Previous support cases
    • The requested cancellation or plan change

    A financial hardship, lack of use or dissatisfaction does not automatically invalidate an annual agreement.

    Ask whether Houzz can offer:

    • A lower plan
    • A feature adjustment
    • Training
    • Account credit
    • Another negotiated resolution

    Do not rely on a telephone conversation alone. Request written confirmation of any contract change.

    Houzz Pro Billing and Renewal Complaints

    Professionals may contact Houzz because:

    • A free trial converted to a paid annual plan.
    • An annual contract automatically renewed.
    • A non-renewal request was not processed.
    • The wrong plan or amount was charged.
    • A payment continued after a cancellation request.
    • The customer did not understand that the agreement was annual.
    • Advertising or lead services did not meet expectations.

    Before contacting support:

    • Locate the original agreement.
    • Review the contract term.
    • Check the renewal notice.
    • Review the cancellation deadline.
    • Collect emails, chat transcripts and account-manager messages.
    • Save billing statements.

    Ask for the exact contract provision supporting the charge.

    Charged After Requesting Houzz Pro Cancellation

    Confirm:

    • Whether you canceled immediately or only stopped auto-renewal.
    • Whether the request was submitted at least 30 days before renewal.
    • Whether the current annual term remained active.
    • Whether the plan was purchased through Apple or Google.
    • Whether a written confirmation was received.

    Call Houzz Pro support and provide the confirmation or case number.

    Houzz Pro Technical Problems

    Houzz Pro support can assist with:

    • Login and account access
    • Estimates and proposals
    • Invoices
    • Online payments
    • Customer records
    • Schedules and tasks
    • 3D floor plans
    • Takeoffs
    • QuickBooks integration
    • Mobile-app issues
    • Website and profile features

    Before contacting support:

    • Record the exact error message.
    • Take screenshots.
    • Confirm the browser or app version.
    • Test another browser or device.
    • Determine whether the issue affects one project or the complete account.
    • Check user permissions.

    Do not include client payment details or private project information in a public Houzz discussion.

    Houzz Account and Profile Problems

    General Houzz Community Support can assist with:

    • Login and password problems
    • Homeowner profiles
    • Professional profiles
    • Duplicate profiles
    • Incorrect business information
    • Reviews
    • Photos and projects
    • Community discussions
    • Account deletion
    • Privacy requests

    Submit a request through the official Houzz support form and include the profile or content URL.

    Houzz Login Problems

    Try:

    1. Confirm the email address used for the account.
    2. Use the password-reset option.
    3. Check spam and junk folders.
    4. Try signing in through the original Google, Apple or email method.
    5. Clear browser cookies.
    6. Try a different browser or device.
    7. Submit a Community Support request.

    Do not create another professional profile until Houzz confirms that the original account cannot be recovered.

    How to Delete a Houzz Account

    Before deleting an account:

    • Download or save important photos and project information.
    • Cancel or address any Houzz Pro subscription.
    • Resolve outstanding Shop Houzz orders.
    • Review pending invoice payments.
    • Save support records.

    Account deletion does not automatically:

    • Cancel an annual Houzz Pro contract
    • Stop an app-store subscription
    • Cancel a Shop Houzz order
    • Resolve an unpaid professional invoice

    Use Houzz Settings or contact Community Support for deletion assistance.

    Houzz Professional Profile and Review Disputes

    A professional may contact Houzz because:

    • A review appears to involve another business.
    • The reviewer was not a customer.
    • The review contains private information.
    • The review violates Houzz policies.
    • A duplicate business profile exists.
    • Business information is incorrect.

    Provide:

    • The profile URL
    • The review URL
    • A concise explanation
    • Relevant project or customer records
    • The specific policy believed to have been violated

    Disagreeing with a negative opinion does not necessarily mean that Houzz will remove the review.

    Respond professionally and avoid publishing private customer information.

    Hiring a Contractor or Designer Through Houzz

    Houzz helps homeowners locate and communicate with independent home professionals.

    Houzz generally is not the contractor, designer or party performing the remodeling work.

    Before hiring a professional:

    • Verify the business license.
    • Verify insurance.
    • Check who actually holds the license.
    • Review complaint and disciplinary records.
    • Contact recent references.
    • Use a detailed written contract.
    • Confirm permit responsibility.
    • Use milestone payments rather than large undocumented advances.

    A high Houzz rating or badge should not replace independent license, insurance and reference checks.

    Complaint About a Houzz Professional

    Start with:

    1. Reviewing the signed contract.
    2. Documenting the work and disputed terms.
    3. Sending a written request for correction.
    4. Following the contract’s notice and dispute procedure.
    5. Contacting the appropriate licensing board or regulator when necessary.

    Houzz may review profile or platform-policy concerns, but it may not be responsible for forcing an independent contractor to refund money or complete work.

    Payments to a Professional Through Houzz

    Houzz Pro may allow a homeowner or client to pay an invoice issued by a professional.

    Before paying:

    • Confirm the professional and project.
    • Review the invoice.
    • Verify the payment amount.
    • Confirm the milestone or work completed.
    • Save the payment receipt.

    A dispute about the quality, schedule or scope of the professional’s work may remain a dispute between the client and professional even when the payment was processed through the Houzz platform.

    Report unauthorized payment activity promptly to Houzz, the professional and the financial institution.

    Unauthorized Houzz Charges

    A Houzz-related charge may involve:

    • A Shop Houzz merchandise order
    • A Houzz Pro subscription
    • A renewed annual contract
    • An Apple or Google mobile subscription
    • An invoice paid to a home professional
    • A product or service purchased by another authorized account user

    Before reporting fraud:

    1. Review the Houzz and Shop Houzz accounts.
    2. Review the Houzz Pro subscription page.
    3. Check Apple and Google subscriptions.
    4. Check project invoices and professional payments.
    5. Ask authorized employees or household members.

    If the charge remains unauthorized:

    • Change the Houzz password.
    • Change the connected email password.
    • Contact the correct Houzz, Houzz Pro or Shop Houzz support team.
    • Contact the card issuer or bank.
    • Retain all case numbers and supporting documents.

    Houzz Scams and Fake Support Numbers

    Be cautious of people claiming:

    • A Houzz account must be upgraded immediately.
    • A contractor lead requires an advance fee outside Houzz.
    • A refund can be released only after buying gift cards.
    • A representative needs remote access to the computer.
    • A verification code must be shared.
    • A product refund requires a cryptocurrency payment.

    Use Houzz.com, Pro.Houzz.com or ShopHouzz.com to initiate support.

    Do not provide:

    • Your password
    • A verification code
    • Remote access to your device
    • Complete payment-card information
    • Gift-card numbers

    How to Escalate a Houzz Complaint

    1. Identify the responsible organization. General Houzz, Houzz Pro and Shop Houzz use separate support systems.
    2. Use the account-connected support method. This connects the complaint to the profile, subscription or order.
    3. Gather evidence. Save agreements, order details, photographs, invoices, renewal notices and chat transcripts.
    4. Request a case number. Record the support date and promised action.
    5. State the requested resolution. Ask clearly for a return, refund, technical correction, cancellation or profile review.
    6. Follow up through the same case. Avoid creating several conflicting support requests.
    7. Ask for additional review. Request an account manager or supervisor when appropriate.
    8. Contact the financial provider when necessary. Report truly unauthorized charges promptly.

    Information to Include in a Houzz Complaint

    Include:

    • The Houzz product or service involved
    • A partially masked order or account number
    • The transaction or incident date
    • A concise timeline
    • Previous support case numbers
    • Photographs or documents
    • The exact resolution requested

    Do not include passwords, full payment numbers, private client information, access codes or sensitive project details in a public review.

    Houzz Customer Reviews and Complaints

    CustomerServiceNumbers.com does not currently have any submitted Houzz reviews. There is therefore not enough CSN review data to calculate a meaningful rating or identify verified customer-service trends.

    The related CorporateOfficeHeadquarters.com Houzz page also does not currently have submitted reviews.

    Useful review topics may include:

    • Shop Houzz delivery and returns
    • Damaged or incorrect merchandise
    • Refund processing
    • Houzz Pro annual contracts
    • Free-trial conversion
    • Automatic renewal
    • Subscription cancellation
    • Houzz Pro technical support
    • Professional profiles and reviews
    • Access to support representatives

    These are common reasons someone may contact Houzz and should not be presented as verified CSN complaint trends until customers submit their experiences.

    What to Include in Your Houzz Review

    A useful review should explain:

    • Whether the issue involved Houzz, Houzz Pro or Shop Houzz
    • The order, product, profile or subscription involved
    • The date the problem began
    • Which support channel was used
    • Whether a case number was provided
    • What resolution was promised
    • How long the process took
    • Whether the complaint was ultimately resolved

    Houzz Customer Service Frequently Asked Questions

    What is Houzz’s customer-service phone number?

    Houzz does not currently publish one universal telephone number for general homeowner, account, profile and community support. Use Houzz’s official Community Support form.

    Is 1-800-368-4268 still Houzz’s customer-service number?

    The number appears in older Houzz discussions and profiles, but it is not currently published on Houzz’s main official support pages. Use the current online support system.

    What is the Houzz Pro support number?

    Call 1-833-452-3779. Houzz Pro support is generally available Monday through Friday, 6 a.m. to 5 p.m. Pacific Time.

    What is the Houzz Pro cancellation number?

    Houzz’s current cancellation instructions publish 1-888-316-6960 for subscription support.

    How do I cancel Houzz Pro?

    Open Settings, select Subscriptions and then Manage My Subscriptions. Submit the cancellation or non-renewal request and save the confirmation.

    Can I cancel Houzz Pro during an annual contract?

    Most Houzz Pro plans are 12-month contracts and ordinarily cannot be canceled early. Review the agreement and contact Houzz Pro support to discuss the account.

    How far ahead must I cancel Houzz Pro auto-renewal?

    Houzz currently requires a non-renewal request at least 30 days before the contract-renewal date.

    What happens if I forget to cancel the Houzz Pro free trial?

    Houzz currently describes a seven-day grace period after a trial converts to an annual contract. The customer may be charged for one month but may avoid the remaining annual obligation when cancellation is completed within that period.

    Who handles Shop Houzz orders?

    Shop Houzz orders placed on or after August 5, 2025, are operated and serviced by Cart.com Holdings 2 LLC through Shop Houzz.

    How long do I have to return a Shop Houzz order?

    Most eligible products can be returned within 30 days. Damage involving freight-delivered products generally must be reported within five days.

    Does Shop Houzz charge return shipping?

    Return shipping may be deducted when the return is based on customer preference. Shop Houzz or the seller is generally responsible when the product arrived damaged, defective, incorrect or incomplete.

    How long does a Shop Houzz refund take?

    After the return is received, inspected and processed, Shop Houzz says the refund may require another three to five business days to appear.

    How do I contact Houzz about a professional profile?

    Submit a Houzz Community Support request and include the professional-profile URL and an explanation of the problem.

    How do I delete a Houzz account?

    Use Houzz Settings or submit a support request. Account deletion does not automatically cancel a Houzz Pro contract or Shop Houzz order.

    Where is Houzz headquartered?

    Houzz identifies itself as headquartered in Palo Alto, California. Its current privacy policy uses a West Hollywood, California mailing address for privacy correspondence.

    How Houzz Compares With Other Home Platforms

    Houzz differs because it combines home-design inspiration, professional profiles, project tools, software and a licensed shopping marketplace.

    When comparing services, consider whether the company is the seller, software provider, contractor or marketplace; the return rules; subscription terms; contract length; and access to support.

    Related Houzz and Consumer Help Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004.

    We are an independent consumer-help website and are not owned or operated by Houzz Inc., Houzz Pro, Shop Houzz, Cart.com Holdings 2 LLC or any professional listed on Houzz.

    Because Houzz now uses separate support systems, we distinguish between general Houzz account support, Houzz Pro subscriptions and Shop Houzz merchandise orders.

    Our goal is to help consumers identify the responsible organization, understand return and subscription rules, document complaints and report whether the company resolved the issue.

    Share Your Houzz Customer Service Experience

    Have you contacted Houzz about an account, professional profile, review, Shop Houzz order, damaged product, return, refund, Houzz Pro subscription, free trial, annual renewal, cancellation or software problem?

    Leave a review below and explain which Houzz service was involved, which support method you used, whether a case number was provided, what resolution was promised, how long the process took and whether the issue was ultimately resolved.

    Do not include passwords, verification codes, complete payment-card numbers, private client information, contractor access details, home addresses or other sensitive information.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Houzz Inc., Houzz Pro, Shop Houzz, Cart.com Holdings 2 LLC or any professional listed on Houzz. Houzz does not provide customer support through this website.

    Shop Houzz orders placed on or after August 5, 2025, are operated and serviced by Cart.com Holdings 2 LLC according to Shop Houzz’s terms and policies.

    Contact information and support links are provided to help consumers reach the responsible organization directly. Reviews and complaints reflect the experiences and opinions of individual contributors.

  • AliExpress Customer Service: Orders, Refunds and Disputes

    AliExpress customer service does not publish a general support phone number. For help with a missing order, refund, return, account problem or seller dispute, sign in to AliExpress, open the affected order and use the official Help Center or online chat.

    AliExpress is a marketplace with many independent sellers. Contact the seller through the AliExpress messaging system first, but open a formal dispute before the order’s protection or return deadline expires when the problem remains unresolved.

    How to Contact AliExpress Customer Service

    The legal-notice address is not a return warehouse, customer-service office or walk-in support center. Do not mail a product there.

    AliExpress does not currently publish a verified general customer-service telephone number or one guaranteed schedule for human support. Be cautious with numbers found in advertisements, directories, social-media comments or unsolicited messages.

    Choose the Correct AliExpress Support Route

    • Question before ordering: Message the seller from the product or store page.
    • Cancel an unshipped order: Open the order and select the available cancellation option immediately.
    • Seller has not shipped: Review the processing countdown and use the order’s cancellation or refund options.
    • Package is delayed: Check the AliExpress tracking page and the destination carrier.
    • Package never arrived: Open a dispute before Buyer Protection expires.
    • Tracking says delivered: Obtain carrier evidence and submit it with the dispute.
    • Wrong, damaged or incomplete item: Photograph and record the package before opening a dispute.
    • Item is not as described: Compare it with the original product listing and upload evidence.
    • Free Return item: Open a dispute through the order page within the applicable deadline.
    • Refund is marked complete: Check the original payment account and contact the payment provider if necessary.
    • Account or login problem: Use the Help Center’s account-access route.
    • Privacy or data request: Use the Privacy Center or contact the Data Protection Officer.
    • Unsafe or illegal product: Report the listing and stop using the item.

    Information to Have Before Contacting AliExpress

    Gather:

    • AliExpress order number
    • Seller and store name
    • Product listing URL
    • Order and payment date
    • Shipping and delivery deadline
    • Tracking number
    • Destination carrier information
    • Photographs of the package and shipping label
    • Unboxing video when practical
    • Photographs or video showing the defect
    • Screenshots of the original product description
    • Messages exchanged with the seller
    • Dispute or appeal decision
    • The refund, replacement or other resolution requested

    Do not publish order numbers, tracking numbers, home addresses, telephone numbers, payment information, account emails, dispute case numbers or shipping labels in a public review.

    AliExpress Sellers vs. AliExpress Customer Service

    The seller normally controls:

    • Product information
    • Inventory
    • Order preparation
    • Shipping method
    • Product warranty promises
    • Replacement offers
    • Responses to buyer messages

    AliExpress provides the marketplace, payment and dispute tools. AliExpress may review evidence and make a decision under its Buyer Protection, return and refund rules.

    Keep all important communication inside AliExpress. Messages sent through another app, personal email or private payment service may be difficult to use as dispute evidence.

    How to Cancel an AliExpress Order

    To request cancellation:

    1. Sign in to AliExpress.
    2. Open My Orders.
    3. Select the order.
    4. Choose Cancel Order when that option remains available.
    5. Select the accurate cancellation reason.
    6. Save the cancellation request and status.

    Cancellation is not guaranteed after the seller has processed or shipped the order. If the product has already shipped, wait for the appropriate return or dispute option rather than creating an off-platform agreement.

    Do not mark an order as received merely because a seller says doing so is required to process a cancellation or refund.

    AliExpress Order Was Not Shipped

    AliExpress orders normally display a seller-processing countdown.

    If the seller does not ship:

    • Check whether the order remains in processing.
    • Review whether the seller requested more processing time.
    • Do not pay an additional amount outside AliExpress.
    • Save messages in which the seller says the product is unavailable.
    • Use the cancellation or refund route shown on the order.

    If an order closes automatically, review the refund status and original payment account. Refund posting time can vary by bank, card issuer or payment provider.

    AliExpress Package Is Delayed or Missing

    For a delayed shipment:

    1. Check tracking in the AliExpress order.
    2. Check the same tracking number with the destination carrier.
    3. Review the estimated delivery date and Buyer Protection countdown.
    4. Contact the seller through AliExpress.
    5. Do not allow the dispute deadline to expire based only on a promise to wait.
    6. Open a dispute when the package does not arrive within the protected period.

    International tracking can pause while a shipment is between carriers, awaiting customs processing or moving through a consolidated shipping network.

    A delivery estimate is not always a guaranteed arrival date. The countdown and dispute option shown in the specific order are more important than a general delivery estimate.

    Tracking Says Delivered but the Package Is Missing

    Gather evidence before opening the dispute:

    • Carrier tracking page
    • Delivery photograph, when available
    • Delivery address or ZIP code shown by the carrier
    • Written carrier confirmation that the shipment was delivered elsewhere
    • Mailroom or building records
    • Seller messages

    Check with household members, neighbors, building management and the destination carrier. Do not publish another resident’s address or private surveillance footage publicly.

    If the carrier confirms that the tracking number belongs to another recipient or address, request that confirmation in writing and upload it to the AliExpress dispute.

    Item Is Damaged, Incomplete or Not as Described

    Before discarding packaging or using the item:

    1. Photograph every side of the package.
    2. Photograph the shipping label.
    3. Record the opening when the item is valuable or damage is likely.
    4. Photograph all included components.
    5. Capture the defect or difference clearly.
    6. Save screenshots of the original product listing.
    7. Contact the seller through AliExpress.
    8. Open a dispute if the seller does not provide an acceptable solution.

    Do not repair, modify or heavily use the product before documenting the problem. Altering it may make the evidence less persuasive or affect return eligibility.

    How to Open an AliExpress Dispute

    1. Sign in and open My Orders.
    2. Select the affected order.
    3. Choose Returns/Refunds, Open Dispute or the equivalent option displayed.
    4. Select the accurate reason.
    5. State whether you are requesting refund only or return and refund.
    6. Enter the requested amount.
    7. Upload photographs, video, tracking and seller messages.
    8. Review the submission before sending it.
    9. Monitor the order and Message Center for deadlines.
    10. Appeal through the available platform route when new evidence supports an appeal.

    Keep the explanation short, factual and tied to the evidence. Avoid unrelated accusations or screenshots that do not identify the affected order.

    Do not close the dispute merely because the seller promises a refund later. A closed dispute may be difficult or impossible to reopen.

    AliExpress Free Return

    Free Return does not apply to every AliExpress product. Look for the Free Return label on the product and order.

    Under the current general Free Return terms, an eligible buyer may request a no-reason return within 15 calendar days after:

    • The buyer confirms receipt, or
    • The system automatically confirms receipt.

    The buyer must open a dispute through the order page and return the product within the deadline provided.

    The returned product generally must include:

    • Original components
    • Accessories
    • Manuals
    • Warranty cards
    • Labels and seals
    • Original packaging when required

    The item must normally remain unused and undamaged except for reasonable inspection. Products that are activated, contaminated, incomplete or substantially devalued may be rejected.

    Use only the return label and address provided through AliExpress. Keep the carrier receipt and tracking number.

    AliExpress Refund Is Missing

    First check the order’s refund status.

    A refund may involve:

    • Seller approval
    • AliExpress dispute approval
    • Return delivery and inspection
    • AliExpress payment processing
    • Additional bank or card-network processing

    Compare the refund amount with:

    • Product price
    • Shipping
    • Coupons
    • Coins or promotional credits
    • Taxes
    • The original payment method

    Contact AliExpress when the order shows no refund or the approved amount appears incorrect. Contact the card issuer, PayPal or other payment provider when AliExpress shows the refund as completed but it has not appeared after the provider’s normal processing period.

    AliExpress Customs Duties, Taxes and Carrier Fees

    International orders may involve:

    • Sales or value-added tax collected at checkout
    • Import duties
    • Customs brokerage charges
    • Carrier handling fees
    • Local postal charges

    The amount and responsible party depend on the destination, product, shipment value, seller terms and applicable law.

    Before paying an unexpected customs message:

    1. Check the AliExpress order.
    2. Verify the carrier independently.
    3. Open the carrier’s official website directly.
    4. Compare the tracking number.
    5. Do not pay through a link in an unsolicited text or messaging-app conversation.

    Contact the carrier or customs authority for charges it controls. AliExpress customer service may not be able to waive a government duty or carrier brokerage fee.

    Counterfeit, Unsafe or Prohibited AliExpress Products

    Stop using a product that presents:

    • Smoke, overheating or exposed wiring
    • A swollen or leaking battery
    • A choking, ingestion or entrapment hazard
    • Undisclosed allergens or ingredients
    • Missing safety markings
    • A false brand or certification claim
    • A serious difference from the listed product

    Preserve photographs, packaging and the listing. Report the product through AliExpress and open a dispute when appropriate.

    U.S. consumers can also use:

    Do not ship a damaged lithium battery, hazardous chemical or recalled product without receiving appropriate carrier and return instructions.

    AliExpress Account and Payment Security

    Contact AliExpress immediately if:

    • An order appears that you did not place.
    • The account email or telephone number changed.
    • An unfamiliar shipping address was added.
    • The password no longer works.
    • You receive an unexpected verification code.
    • A seller asks you to pay outside AliExpress.

    Change the AliExpress password and the password for the connected email account. Review payment accounts and contact the bank or payment provider promptly when a completed transaction is unauthorized.

    Never give a seller or supposed support representative:

    • Your password
    • A verification code
    • Remote access to your device
    • The complete card number
    • Online banking credentials
    • Gift cards or cryptocurrency

    Fake AliExpress Customer Service and Seller Scams

    Warning signs include:

    • An unofficial telephone number promising an immediate refund
    • A seller asking to communicate only through WhatsApp or Telegram
    • A request to close the dispute before receiving the refund
    • A request to pay a second invoice outside AliExpress
    • A fake customs or redelivery payment link
    • A request to return the item to an address not shown in the dispute
    • A refund offered through gift cards, cryptocurrency or money transfer
    • A request for remote access to a phone or computer

    Keep payment, messages, return instructions and dispute activity inside AliExpress whenever possible.

    How to Escalate an AliExpress Complaint

    1. Contact the seller through the affected order.
    2. Save the seller’s response.
    3. Open a formal dispute before the deadline.
    4. Upload concise photographs, video and tracking evidence.
    5. Monitor all response and return deadlines.
    6. Use the Help Center and online chat with the order number.
    7. Request escalation of the existing dispute rather than opening unrelated cases.
    8. Use the appeal route when it appears and additional evidence is available.
    9. Contact the payment provider before its dispute deadline expires when an eligible payment problem remains unresolved.
    10. Use the Privacy Center for personal-data issues rather than an order dispute.

    Do not mail a complaint or returned product to Alibaba’s Hangzhou campus or the AliExpress legal-notice address.

    A review submitted to CustomerServiceNumbers.com does not contact AliExpress, open a dispute, stop a deadline, cancel an order or issue a refund.

    AliExpress Customer Service Reviews and Complaints

    After review cleanup, CustomerServiceNumbers.com has one relevant AliExpress submission dated November 2, 2015.

    The submission describes:

    • An order the seller reportedly would not ship
    • A payment that had not yet been refunded
    • A request to receive the item at its original price or obtain a full refund

    Two unrelated submissions about Alitalia airline tickets were removed from this page and should not affect the AliExpress rating.

    The remaining older submission does not establish a current company-wide service trend.

    New reviews can help readers understand current experiences involving:

    • Online chat and Help Center support
    • Seller communication
    • Missing or delayed packages
    • Refunds and returns
    • Free Return products
    • Damaged or counterfeit items
    • Dispute decisions and appeals
    • Account and payment security

    Frequently Asked Questions About AliExpress Customer Service

    What is the AliExpress customer-service phone number?

    AliExpress does not currently publish a verified general customer-service phone number. Use the official Help Center, online chat or the support options in the affected order.

    Is AliExpress customer service available 24 hours a day?

    The Help Center and self-service order tools are available online, but AliExpress does not publish one guaranteed schedule for human representatives or response times.

    What is the AliExpress customer-service email?

    Alibaba Group officially references AE_customerservice@aliexpress.com. Order disputes should still be opened and managed through the AliExpress account.

    How do I contact an AliExpress seller?

    Open the product, store or order page and select the option to message or contact the seller. Keep communication inside AliExpress.

    How do I get a refund from AliExpress?

    Open the affected order and use the Returns/Refunds or dispute option. Upload evidence and monitor every response and return deadline.

    How long do I have to return an AliExpress product?

    The deadline depends on the order and product. Eligible products displaying Free Return generally allow a request within 15 calendar days after receipt is confirmed or automatically confirmed.

    Should I close a dispute when the seller promises a refund?

    Do not close a dispute until the agreed resolution is completed and reflected through AliExpress. A closed dispute can be difficult to reopen.

    Can I return an AliExpress item to Alibaba’s headquarters?

    No. Use only the return address and shipping instructions provided through the official order or dispute.

    Who owns AliExpress?

    AliExpress is part of Alibaba Group. U.S. buyers currently contract with AliExpress E-Commerce One Pte. Ltd. under AliExpress’s terms and privacy disclosures.

    How do I request deletion of AliExpress data?

    Use the AliExpress Privacy Center or email DataProtection.AE@aliexpress.com.

    Related Online Marketplace Customer Service Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official support routes, seller-dispute guidance, return information, security warnings and customer reviews.

    We are not owned by AliExpress, Alibaba Group, an AliExpress seller, shipping carrier, customs authority, bank or payment provider.

    Share Your AliExpress Customer Service Experience

    Have you contacted AliExpress about a missing package, canceled order, seller problem, damaged item, counterfeit product, return, refund, dispute, appeal or account-security issue? Leave a factual review below and explain the product type, support route used, approximate response time and whether the issue was resolved.

    Comments are moderated. Do not include order numbers, tracking numbers, account emails, home addresses, telephone numbers, payment information, dispute case numbers, seller contact details, shipping labels or private messages.

    Page Update Note

    This AliExpress customer-service page was reviewed and updated on July 16, 2026. The update removed an outdated Alibaba campus address and unsupported 24/7 human-support claim, added the official Help Center, customer-service email, privacy contacts and current legal-entity information, and expanded guidance for seller disputes, missing packages, returns, refunds, unsafe products and account security.

    The review section was also corrected by removing two unrelated Alitalia airline submissions from the AliExpress listing.

    Last Updated: July 16, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with AliExpress, Alibaba Group, an AliExpress seller, shipping carrier, customs authority, bank or payment provider. AliExpress does not provide customer support through this website.

    Support routes, dispute deadlines, return eligibility, Free Return rules, shipping estimates, customs charges, refund processing, seller information, privacy contacts and legal entities can change. Review the specific order, product listing, Buyer Protection information and current AliExpress terms for controlling information.

    This page cannot track or cancel an order, contact a seller, open or appeal a dispute, approve a return, issue a refund, waive customs charges, restore an account or determine whether a product is safe.

  • Banggood Customer Service, Orders, Returns and Refund Help

    Banggood customers may need help with an order that has not shipped, a delayed package, a cancellation request, an incorrect product, a defective item, a return, an overdue refund, a warranty question, an app problem, or an unresolved customer-service complaint. Banggood primarily handles these issues through its online account, Help Center, live chat, and return or repair tools.

    Banggood is an active international online retailer selling electronics, tools, RC products, e-bikes, scooters, appliances, automotive accessories, clothing, home products, and other merchandise. CustomerServiceNumbers.com is independent and cannot access Banggood orders, payments, accounts, tracking records, returns, or refunds.

    How to Contact Banggood Customer Service

    • Online customer service and live chat: Banggood Contact Us
    • Help Center: Banggood Help Center
    • Manage orders: Sign in and open My Orders through the official Banggood website or app
    • Return or repair request: Use the Return/Repair tool in the Help Center or order details
    • Package tracking: Use Banggood’s Tracking Info tool or the tracking number supplied with the order
    • Order-cancellation request: Use the Cancel Order tool as soon as possible
    • Banggood app support: appservice@banggood.com
    • Privacy and personal-data requests: data@banggood.com
    • Official website: www.banggood.com

    Telephone warning: Banggood’s current official support system emphasizes live chat, account tools, and online requests. A stable public general customer-service telephone number could not be verified. Do not rely on an international number found only in an old article or third-party directory.

    Banggood Customer Service Hours

    Banggood currently advertises 24/7 customer service through live chat and email-based online support. Response time may depend on the issue, language, order status, supporting evidence, and support volume.

    Banggood’s contact page also refers to a weekday call option, but no stable public number was verified for publication. Customers should sign in and use the contact options displayed for their account, country, and order.

    Is Banggood Still in Business?

    Yes. Banggood continues to operate its website, mobile app, global warehouses, customer-service system, order-management tools, tracking service, and return and repair portal.

    Banggood sells products across categories that include:

    • Consumer electronics and gadgets
    • Computers, components, and accessories
    • RC vehicles, drones, and hobby products
    • E-bikes and electric scooters
    • Tools and industrial equipment
    • Automotive and motorcycle accessories
    • Smart-home products and appliances
    • Lighting and electronic components
    • Sports and outdoor equipment
    • Clothing, shoes, bags, and personal-care products

    Banggood Company and Address Information

    Banggood’s current official materials identify more than one related corporate entity and address. Its English privacy policy names Banggood Technology Co., Limited, while its mobile-app listing identifies a Guangzhou-based Chinese developer.

    Banggood’s current terms publish the following address specifically for legal notices:

    Banggood.com Legal Notices
    Room 605, Level 1-8, Building A
    No. 01 Airport East Road
    Baiyun District
    Guangzhou, China

    Address clarification: This is a legal-notice address. It is not presented as a public headquarters, customer-service counter, product-return warehouse, repair center, fulfillment facility, or walk-in complaint office.

    Do not return merchandise to this address unless Banggood provides written instructions specifically directing the return there.

    Best Banggood Support Route by Issue

    • Order not shipped: Open My Orders and check the processing status, expected shipping date, and cancellation option.
    • Cancel an order: Use the Cancel Order tool immediately. Cancellation is not guaranteed once fulfillment or shipping has begun.
    • Wrong shipping address: Contact Banggood before shipment. After shipment, the carrier may be unable to redirect an international package.
    • Tracking problem: Use Banggood Tracking Info and the carrier’s official tracking website.
    • Package delayed: Compare the order’s processing time and estimated shipping time before opening a delivery claim.
    • Package marked delivered but missing: Check the delivery location, household members, neighbors, carrier proof, and local post office before contacting Banggood.
    • Damaged or defective item: Open a Return/Repair request promptly and upload clear photographs or video.
    • Wrong or incomplete item: Photograph the parcel, label, packaging, contents, and missing components.
    • Return request: Review the policy shown for the exact product and obtain authorization before shipping.
    • Refund not received: Ask for the refund date, amount, destination, and reference number, then check with the payment provider.
    • Product warranty: Review the product page, manufacturer warranty, and Banggood after-sales policy.
    • Banggood app problem: Email appservice@banggood.com.
    • Privacy or data deletion: Use My Privacy Center or email data@banggood.com.
    • Unsafe or recalled product: Stop using it when necessary and check the manufacturer and government recall databases.

    Information to Gather Before Contacting Banggood

    Have the following information ready:

    • Banggood order number
    • Product name and SKU
    • Order date
    • Shipping warehouse
    • Tracking number
    • Delivery address
    • Payment method
    • Date and amount charged
    • Photographs of the parcel and shipping label
    • Photographs or video showing the defect
    • Serial number when relevant
    • Exact error message
    • Previous chat or ticket number
    • The resolution being requested

    Share sensitive information only through Banggood’s official private support system. Do not post a complete order number, tracking number, address, payment record, or account screenshot publicly.

    How to Cancel a Banggood Order

    Banggood provides a Cancel Order tool through its Help Center and account system.

    1. Sign in to the account used for the purchase.
    2. Open My Orders.
    3. Select the affected order.
    4. Look for the cancellation option.
    5. Submit the request immediately.
    6. Save a screenshot or cancellation reference.
    7. Check whether the order status changes to canceled.
    8. Contact live chat if the request remains pending.

    A cancellation request is not the same as a confirmed cancellation. Banggood may be unable to stop an order that has entered warehouse processing, packaging, carrier handoff, or shipment.

    Do not assume that refusing delivery will automatically produce a full refund. Return shipping, customs charges, carrier fees, and product-category rules may apply.

    Changing a Banggood Shipping Address

    Contact Banggood immediately if the address is incorrect. An address may sometimes be corrected before shipment, but changes are not guaranteed once warehouse processing begins.

    Confirm:

    • Recipient’s full name
    • Street address
    • Apartment or unit number
    • City and state or province
    • Postal code
    • Country
    • Telephone number required by the carrier

    Do not post the incorrect or corrected address in a public product review or social-media comment.

    Banggood Shipping and Tracking Help

    Banggood’s estimated delivery time includes two separate periods:

    • Processing time: The time needed to prepare, inspect, and package an order
    • Shipping time: The time the carrier takes after the parcel leaves the warehouse

    The product page and checkout may identify the shipping warehouse, method, estimated processing time, and estimated delivery range.

    Delivery estimates are not guarantees. Delays may result from:

    • Warehouse back orders
    • Carrier congestion
    • Customs inspection
    • Import restrictions
    • Weather
    • Incorrect address information
    • Local postal delays
    • Battery or hazardous-material restrictions
    • Events outside the seller’s or carrier’s control

    Tracking Shows No Updates

    International tracking may not update immediately after a label is created or while a shipment moves between countries and carriers.

    1. Confirm that the order has actually shipped.
    2. Check when the tracking number was issued.
    3. Use the carrier’s official website.
    4. Check whether a local carrier has received the parcel.
    5. Allow the initial carrier-scan period stated by Banggood.
    6. Contact support if the order exceeds the estimated delivery period or appears lost.

    Package Marked Delivered but Not Received

    • Check the porch, garage, lobby, parcel locker, and side entrances.
    • Ask household members and neighbors.
    • Review any delivery photograph or signature.
    • Contact the local carrier.
    • Ask whether the package was transferred to another delivery provider.
    • Report the problem to Banggood with the carrier’s findings.

    Banggood may require carrier documentation or other evidence before deciding a missing-delivery claim.

    Banggood Customs, Duties and Import Charges

    An order shipped internationally may be subject to taxes, customs duties, brokerage, import restrictions, or carrier collection fees.

    The amount can depend on:

    • Destination country
    • Product classification
    • Declared value
    • Shipping method
    • Local tax law
    • Carrier brokerage practices

    Do not assume that a price displayed at checkout includes every possible import charge. Review the shipping and tax information for the destination before ordering.

    If customs holds a package, contact the carrier or customs authority to determine what document or payment is required. Banggood cannot waive a tax or legal import requirement imposed by a government.

    Banggood Return Policy

    Banggood’s return rules vary by product category, condition, warehouse, and reason for return. The product page and policy applying when the order was placed control.

    Banggood’s general policy includes a seven-day defective-on-arrival process for eligible products that arrive damaged, different from the order, or nonfunctional. Other product categories may use different periods or requirements.

    Some products permit a limited no-reason or “dislike” return. Other listings explicitly state that no-reason returns are not supported.

    Before Returning a Banggood Product

    1. Open the order in My Orders.
    2. Select Return/Repair.
    3. Describe the problem accurately.
    4. Upload photographs or video.
    5. Wait for Banggood’s instructions.
    6. Obtain the return address and authorization.
    7. Confirm who pays return shipping.
    8. Confirm whether customs documents are required.
    9. Use trackable shipping.
    10. Save the receipt and proof of delivery.

    Do not send an item to an address found in Banggood’s terms, privacy policy, app listing, online directory, or package label unless Banggood specifically authorizes that destination for the return.

    Return Condition

    An eligible return may need to include:

    • The product
    • Original packaging
    • Cables and chargers
    • Batteries
    • Accessories
    • Manuals
    • Promotional items
    • Labels and serial-number markings

    Missing, altered, damaged, disassembled, misused, water-damaged, crashed, modified, or incomplete products may receive a reduced refund or be denied under the applicable policy.

    Damaged, Defective or Incorrect Banggood Products

    Document the condition immediately after delivery.

    Take photographs of:

    • Outer shipping carton
    • Shipping label
    • Internal packaging
    • Product damage
    • Model and SKU
    • Serial number
    • Missing accessories

    For a product that powers on but does not work correctly, record a short video showing:

    • The power source
    • The startup process
    • The error or failure
    • The controls being used
    • The product label

    Do not perform repairs, flash unofficial firmware, disassemble a battery, open a sealed power supply, or alter the product before support reviews the claim unless required for immediate safety.

    Missing or Wrong Items

    If a parcel contains the wrong item or is missing part of the order:

    1. Keep all packaging.
    2. Photograph the shipping label.
    3. Photograph everything received together.
    4. Compare the package contents with the order invoice.
    5. Check whether the order was split into multiple shipments.
    6. Submit the claim promptly.

    Banggood may ask for package-weight information, label photographs, or an unpacking video before approving a replacement or refund.

    Banggood Refund Help

    A refund may be issued after an approved cancellation, return, missing-order claim, payment failure, or other eligible resolution.

    Ask Banggood to confirm:

    • Refund amount
    • Refund approval date
    • Payment method receiving the refund
    • Transaction or reference number
    • Whether shipping, insurance, points, coupons, or taxes were included

    The time for the money to appear may depend on the card issuer, PayPal, bank, installment provider, or other payment service. Banggood may approve a refund before the financial institution posts it.

    Refund Is Not Showing

    1. Confirm that Banggood approved the refund.
    2. Verify the original payment method.
    3. Check whether the transaction was voided rather than refunded.
    4. Ask for the refund reference number.
    5. Contact the payment provider.
    6. Save every response.

    A refund is not guaranteed merely because a return request was opened. Approval depends on the evidence, product condition, return receipt, applicable policy, and resolution selected.

    Banggood Product Warranty Help

    Banggood does not provide one identical warranty for every product. Coverage may be determined by:

    • Product category
    • Brand or manufacturer
    • Seller or warehouse
    • Purchase date
    • Product-page terms
    • Country of delivery
    • Type of failure
    • Whether the product was modified or misused

    Before opening a warranty claim:

    1. Review the product listing saved at purchase.
    2. Check the manufacturer’s warranty.
    3. Locate the serial number.
    4. Gather the order and payment records.
    5. Document the failure.
    6. Contact Banggood through Return/Repair.
    7. Ask whether the claim will be handled by Banggood or the manufacturer.

    Do not assume that Banggood will provide free return shipping, local repair, replacement, reimbursement, or a full refund. The available remedy depends on the applicable policy and evidence.

    Banggood Product Safety and Recall Help

    Banggood sells products from many brands and manufacturers. A safety recall may be administered by the manufacturer, importer, distributor, government agency, or another responsible company.

    Before using an electrical, battery-powered, transportation, heating, charging, children’s, or safety-related product:

    • Confirm that the plug and voltage are appropriate.
    • Review the manual and safety warnings.
    • Inspect batteries and chargers.
    • Check for recalls or government warnings.
    • Use protective equipment where required.
    • Follow local laws for drones, e-bikes, scooters, radios, and vehicle equipment.

    Search the U.S. Consumer Product Safety Commission recall database using the complete brand and model number.

    CPSC recalls have included HTRC battery chargers sold through Banggood and other online retailers. Consumers with an HTRC C240 or T400 charger should compare the complete model with current CPSC instructions.

    Stop using a product that:

    • Overheats
    • Swells
    • Smokes or sparks
    • Smells burned
    • Leaks battery material
    • Has exposed wiring
    • Repeatedly trips a breaker
    • Shows structural damage affecting safe use

    A recall does not automatically guarantee that Banggood itself will issue the refund or replacement. Follow the remedy and responsible-company instructions in the official recall notice.

    Banggood E-Bike and Electric Scooter Help

    Before buying or operating an e-bike or electric scooter, verify:

    • Battery voltage and charger compatibility
    • Local speed and registration rules
    • Maximum rider weight
    • Replacement-part availability
    • Brake and tire specifications
    • Local repair options
    • Whether the product is legal on public roads or sidewalks
    • Warranty and return-shipping costs

    Do not charge a damaged, swollen, wet, or overheating lithium-ion battery. Use only the specified charger and do not block an exit while charging.

    Large products can be expensive or difficult to return internationally. Confirm the warehouse, warranty, parts availability, and return terms before ordering.

    Banggood Drone and RC Product Help

    For a drone, RC aircraft, vehicle, transmitter, charger, or battery:

    • Confirm whether the item is ready-to-run, bind-and-fly, plug-and-play, or a kit.
    • Check transmitter and receiver compatibility.
    • Verify battery and charger specifications.
    • Check local registration and operating rules.
    • Do not install unofficial firmware before confirming support requirements.
    • Record binding or startup failures on video.

    Crash damage, water exposure, modifications, incorrect batteries, reverse polarity, and unauthorized firmware may be excluded from warranty coverage.

    Banggood App Support

    For an app-specific problem, email appservice@banggood.com.

    Include:

    • Phone or tablet model
    • Operating-system version
    • Banggood app version
    • Country or region
    • Exact error message
    • Steps that reproduce the problem
    • Screenshot with personal information removed

    Basic Banggood App Troubleshooting

    • Update the app.
    • Restart the device.
    • Check the internet connection.
    • Confirm that the correct account is signed in.
    • Clear the app cache on Android when appropriate.
    • Check available device storage.
    • Reinstall only after confirming login and order information is available.

    App support may resolve technical problems but should not be assumed to approve order refunds, returns, warranty claims, or payment disputes.

    Banggood Account and Password Help

    Use the official password-reset process rather than sending a password to customer service.

    If an account may be compromised:

    1. Change the Banggood password.
    2. Change any reused email password.
    3. Review open orders and saved addresses.
    4. Review saved payment methods.
    5. Check account messages and coupons.
    6. Contact Banggood through the official Help Center.
    7. Contact the payment provider if an unauthorized transaction occurred.

    Never give a caller or message sender a one-time verification code.

    Banggood Privacy and Data Requests

    Banggood’s privacy policy provides account and privacy tools and identifies data@banggood.com for eligible privacy requests.

    Depending on applicable law, available requests may involve:

    • Access to personal information
    • Correction of inaccurate information
    • Deletion of eligible information
    • Restriction or objection to certain processing
    • Marketing opt-out
    • Account deletion

    Deleting a Banggood account does not necessarily cancel a shipped order, stop a pending payment, erase legally required transaction records, or resolve an open return. Complete order and payment matters before deleting the account when possible.

    Unrecognized Banggood Charge

    A Banggood-related charge may involve:

    • A recent order
    • A split shipment
    • A family or household purchase
    • A payment authorization
    • An installment transaction
    • A currency-conversion difference
    • An account accessed without permission

    Before disputing the charge:

    1. Check Banggood order history.
    2. Search email for order confirmations.
    3. Ask household members.
    4. Compare the amount and date.
    5. Contact Banggood if the order is recognizable but incorrect.
    6. Contact the card issuer or payment service if the transaction is unauthorized.

    Canceling or disputing a card transaction does not automatically cancel an order already being shipped.

    Banggood Scam and Impersonation Warning

    Be cautious with emails, messages, websites, or social-media accounts claiming to provide Banggood customer support.

    Warning signs include:

    • A request for gift cards or cryptocurrency
    • A request for a password or verification code
    • A demand to install remote-access software
    • A request to pay a customs charge through an unfamiliar link
    • A promise of a refund in exchange for another payment
    • An unofficial customer-service telephone number
    • A message asking to continue outside Banggood’s support system

    Open Banggood directly through the official website or app instead of clicking an unexpected support link.

    How to Escalate a Banggood Customer Service Complaint

    1. Sign in and open the affected order.
    2. Use the issue-specific Return/Repair, Cancel Order, Tracking, or Contact Us tool.
    3. Provide photographs, video, carrier information, and payment records.
    4. Ask for a ticket or case number.
    5. State the requested resolution clearly.
    6. Ask what additional evidence is required.
    7. Follow up through the same ticket or chat record.
    8. Ask for written confirmation of any refund, replacement, or return instructions.
    9. Contact the carrier for delivery evidence when necessary.
    10. Contact the manufacturer when it controls the warranty or recall.
    11. Contact the payment provider if a documented billing problem remains unresolved.
    12. Use an applicable consumer-protection agency or product-safety regulator when appropriate.

    Opening a complaint does not guarantee cancellation, refund, replacement, reimbursement, free return shipping, warranty approval, customs reimbursement, or compensation for consequential losses.

    Banggood Customer Service Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently has zero published Banggood reviews. The displayed 0 out of 5 rating reflects that no ratings have been submitted; it is not a zero-star customer verdict.

    Because there are no live reviews, there is not enough CustomerServiceNumbers.com feedback to identify supported patterns involving Banggood prices, product quality, shipping, tracking, returns, refunds, warranty claims, or customer-service responsiveness.

    Related Online Retailer Customer Service Resources

    Banggood Customer Service Frequently Asked Questions

    Does Banggood have a customer-service phone number?

    A stable public general customer-service telephone number could not be verified through Banggood’s current official support pages. Use the Contact Us page, Help Center, live chat, and order tools.

    Is +86-571-8971-5650 still Banggood’s number?

    That number could not be verified through current official Banggood sources and should not be relied upon.

    Is Banggood customer service available 24 hours?

    Banggood currently advertises 24/7 live chat and email-based online customer service. Response time and available contact methods may vary.

    How do I cancel a Banggood order?

    Sign in, open My Orders, and use the Cancel Order tool immediately. The request is not guaranteed if processing or shipping has already begun.

    How do I return a Banggood item?

    Open the order and submit a Return/Repair request. Obtain authorization and the correct return address before shipping anything.

    How long do I have to report a defective item?

    Banggood’s general policy includes a seven-day defective-on-arrival period for eligible damaged, incorrect, or nonfunctional products. Category-specific rules may differ, so review the exact product policy.

    Does Banggood offer free returns?

    Not for every order. Responsibility for return shipping depends on the product, reason, evidence, warehouse, and applicable policy.

    Can I return an item because I changed my mind?

    It depends on the product. Some listings permit limited no-reason returns, while others explicitly exclude them.

    Where should I send a Banggood return?

    Use only the return address supplied through the authorized Return/Repair process. Do not use a corporate, legal, privacy, or app-developer address.

    How do I track a Banggood package?

    Use Tracking Info in the Help Center or the carrier’s official website. Processing time occurs before shipping time begins.

    Who pays customs charges on a Banggood order?

    Responsibility depends on the destination, product, shipping method, checkout terms, and local law. Review the order terms before purchase.

    How do I contact Banggood app support?

    Email appservice@banggood.com for technical problems involving the Banggood mobile app.

    How do I request deletion of Banggood data?

    Use My Privacy Center or email data@banggood.com. Identity verification may be required.

    Is the Guangzhou legal-notice address a return warehouse?

    No. It is published for legal notices and should not be used for merchandise returns unless Banggood expressly authorizes it.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We are an independent consumer resource and are not owned or operated by Banggood, Banggood Technology Co., Limited, Guangzhou Banggu Technology Co., Ltd., a manufacturer, marketplace seller, warehouse, carrier, customs agency, payment processor, or product-safety regulator.

    Our goal is to help consumers distinguish online customer service, carriers, manufacturers, warranty providers, payment companies, legal addresses, return warehouses, and government regulators.

    Share Your Banggood Customer Service Experience

    Have you contacted Banggood about an order cancellation, delayed shipment, missing package, defective product, wrong item, return, refund, warranty, customs charge, app problem, unsafe product, or unanswered complaint? Share which support route you used, whether you received a ticket number, and whether the issue was resolved.

    Privacy and moderation warning: Do not include your complete order number, tracking number, delivery address, telephone number, private email address, password, verification code, card information, PayPal transaction details, customs documents, return label, full serial number, account screenshots, or photographs showing personal information. Public reviews may be moderated for privacy, spam, impersonation, threats, profanity, copyrighted material, and unsupported allegations.

    Page Update Note

    This Banggood customer-service page was reviewed and updated on July 24, 2026. The update confirms that Banggood remains active; removes the unverified telephone number and Shenzhen address; adds current Help Center, live-chat, order-management, return, tracking, cancellation, app-support, and privacy routes; clarifies Banggood’s legal-notice and corporate-entity information; adds shipping, customs, refund, product-specific warranty, recall, safety, app, privacy, and escalation guidance; and removes unsupported customer-review claims.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Banggood, Banggood Technology Co., Limited, Guangzhou Banggu Technology Co., Ltd., any Banggood supplier, manufacturer, warehouse, carrier, marketplace seller, payment processor, customs agency, warranty provider, recall administrator, or government regulator.

    Banggood does not provide customer support through this website. Contact methods, hours, warehouses, addresses, product availability, processing times, shipping estimates, taxes, customs obligations, return periods, warranty terms, refund rules, and recall remedies can change. Verify important information through Banggood’s official website, Help Center, order record, product page, manufacturer, carrier, payment provider, and applicable regulator.

    CustomerServiceNumbers.com cannot access an order, change an address, stop a shipment, approve a cancellation, issue a refund, authorize a return, replace a product, decide a warranty claim, pay customs charges, trace a parcel, restore an account, delete Banggood data, or determine whether a product is safe. Reviews are submitted by individual users and reflect their own experiences and opinions.

  • Reach GearBest Customer Service – Reviews And Complaints

    Before shopping on GearBest for electronics, gadgets, and other products, it’s important to be aware of GearBest’s customer service, including the contact information, reviews, ratings, and complaints listed below.

    GearBest Customer Service Reviews and Complaints

    When considering shopping on GearBest for discounted electronics, gadgets, and a variety of other products, it’s helpful to review GearBest customer service reviews and complaints. GearBest is an online retailer known for offering a wide range of consumer electronics, home appliances, clothing, and other items at competitive prices. The company has received various feedback from customers regarding their shopping experience and service. Reviews often highlight the affordability, the range of products available, and the frequent discounts and promotions, while some complaints focus on issues like shipping delays, product quality, and customer support responsiveness. Comparing GearBest with competitors like AliExpress, Banggood, and DHgate can provide a broader perspective on customer service experiences in the online retail industry.

    How to Contact GearBest

    To contact GearBest, you can use the following information:

    • General Customer Service: GearBest primarily offers support through their online help center and ticket system.
    • Email Support: GearBest offers support through their online contact form or directly via email.
    • Website Support Portal: support.gearbest.com
    • Corporate Office Address: GearBest, Registered Office Address, [Note: GearBest does not publicly list a specific corporate office address, as they operate primarily online.]
    • Website: www.gearbest.com

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about shopping on GearBest for your electronics and other needs. Note: This website listing is not associated with GearBest or its parent company. The information and the reviews are a service provided by CustomerServiceNumbers.com. GearBest does not provide support services directly through this website. For any questions or concerns about GearBest products or services, contact their customer service representative directly through the provided support channels.

  • American Greetings Customer Service, Phone Numbers, Reviews and Complaints

    American Greetings is a greeting card, ecard, digital greeting, gift wrap, and celebration-products company. Customers may contact American Greetings for help with online memberships, ecards, billing, cancellations, account access, gift cards, Creatacard, SmashUps, in-store purchases, product questions, retailer support, and complaint resolution.

    How to Contact American Greetings Customer Service

    American Greetings Customer Service Hours

    American Greetings online customer support is generally available Monday through Friday, 9 a.m. to 5 p.m. Eastern Time. Customers can also use the online contact form, help pages, and account tools through the American Greetings website.

    Best Ways to Get Help from American Greetings

    The best way to contact American Greetings depends on the issue. Online membership, ecard, account, and billing questions should usually start with AmericanGreetings.com support. Product issues involving greeting cards purchased in a store should be directed to consumer relations. Retailers should use the separate retailer inquiry, billing, or customer-service numbers.

    For Ecards, Memberships, and Account Help

    Call 1-800-711-4474 for help with AmericanGreetings.com memberships, ecards, Creatacard, SmashUps, login problems, account access, subscription billing, and cancellation questions.

    For Billing or Membership Cancellation

    If you need to cancel an American Greetings membership or stop future renewal charges, sign in to your account and review the membership settings. If you cannot access your account or need additional help, contact customer support at 1-800-711-4474 or email help@americangreetings.com.

    For In-Store Purchases

    If your issue involves a greeting card, gift wrap, party product, or other American Greetings item purchased from a retail store, call consumer relations at 1-800-777-4891. Have the store name, purchase date, receipt, product details, and photos available if the issue involves product quality or damage.

    For Retailers

    Retailers interested in selling American Greetings products can call 1-800-442-7662. Retailer billing and invoicing questions can be directed to 1-800-527-9560. Retailer customer-service questions can be directed to 1-800-729-9188.

    What to Have Ready Before Contacting American Greetings

    • Your American Greetings account email address
    • Your account number, if available
    • Membership or subscription details
    • Order confirmation, receipt, or billing statement
    • Date and amount of the charge, if the issue involves billing
    • Name and email address of the ecard recipient, if applicable
    • Store name and receipt, if the issue involves an in-store purchase
    • Photos or screenshots of product issues, delivery problems, or error messages
    • A short explanation of the issue and the resolution you are requesting

    American Greetings Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows 0 published American Greetings reviews and 0 out of 5 stars. There is not enough live CSN review data to summarize customer sentiment for this company yet. If you have contacted American Greetings customer service, you can help other customers by leaving a review below about your experience with online memberships, ecards, billing, cancellations, in-store purchases, product quality, or retailer support.

    Common American Greetings Customer Complaints

    Customers searching for American Greetings customer service often need help with:

    • Membership renewal or subscription billing questions
    • Canceling an American Greetings membership
    • Unexpected charges or duplicate billing
    • Problems sending or scheduling ecards
    • Recipient did not receive an ecard
    • Login or password reset problems
    • Creatacard, SmashUps, or digital greeting issues
    • Gift card or digital gift questions
    • In-store greeting card or product-quality concerns
    • Retailer billing, invoicing, or service questions

    American Greetings Billing and Cancellation Help

    If your issue involves an AmericanGreetings.com subscription, review your account settings and membership status first. American Greetings memberships may renew automatically, so customers who do not want future charges should cancel or change renewal settings before the next billing date.

    If you believe you were charged after canceling, save your cancellation confirmation, account emails, billing statements, and any support messages. Contact American Greetings and ask for written confirmation of the account status and any refund decision.

    American Greetings Ecard and Account Troubleshooting

    If an ecard is not delivered, check the recipient email address, spam or junk folder, delivery date, and your account status. If you scheduled an ecard in advance, sign in to your account to confirm that the card was saved and scheduled correctly. If the problem continues, contact American Greetings with the recipient email, card name, date sent, and any error message.

    American Greetings In-Store Product Help

    For issues with physical cards, gift wrap, party goods, or other American Greetings products purchased at a store, contact consumer relations at 1-800-777-4891. Include the store name, receipt, product description, and photos when possible.

    How to Escalate an American Greetings Problem

    If your issue is not resolved after your first contact with American Greetings, take these steps:

    1. Save your order number, account number, receipt, screenshots, and support messages.
    2. Write down the date, time, and phone number used for each contact.
    3. Ask for written confirmation of any cancellation, refund, account update, or billing adjustment.
    4. If your issue involves an ecard delivery problem, ask support to verify the recipient email address and delivery status.
    5. If your issue involves a physical product, provide photos and the purchase receipt.
    6. If your issue involves an unauthorized charge and American Greetings does not resolve it, contact your bank or card issuer for dispute options.

    Related Customer Service Pages

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    Share Your American Greetings Customer Service Experience

    Have you contacted American Greetings customer service? Share your experience below. Your review can help other customers understand how American Greetings handles membership billing, cancellations, ecards, in-store product concerns, refunds, account access, and retailer support.

    Disclaimer: CustomerServiceNumbers.com is not affiliated with American Greetings Corporation. Contact information may change, and customers should confirm details directly with the company when possible.

  • VCT Electronics Customer Service: Phone, Reviews and Complaints

    Before purchasing a voltage converter, transformer, power adapter, voltage regulator, or international electrical accessory from VCT Electronics, it is important to understand the company’s current contact details, return requirements, and product-selection guidance. Below, you can find the VCT Electronics customer service phone number, email address, business location, support hours, return policy, customer reviews, common complaints, and frequently asked questions.

    How to Contact VCT Electronics

    VCT Electronics currently operates an active online storefront under the Voltage Converter Transformers name. Customers can contact the company by telephone, email, fax, or its online inquiry form.

    The previously listed address at 40 Commerce Place in Hicksville, New York does not match the contact information currently published by VCT Electronics or the Better Business Bureau. The current website and BBB profile identify the business at 1325 W. Ardmore Avenue in Itasca, Illinois.

    The previously listed VCTElectronics.com website could not be verified as the company’s current functioning storefront. Current contact, product, customer service, and return pages are published through Voltage-Converter-Transformers.com.

    The company’s online inquiry form can be submitted at any time. This does not mean representatives provide immediate 24-hour support. Customers with urgent order or product-selection questions should call during the published weekday telephone hours.

    What VCT Electronics Sells

    VCT Electronics specializes in electrical products intended to help customers operate appliances and electronic equipment in countries with different voltage systems or electrical outlets.

    Product categories include:

    • Step-up voltage transformers
    • Step-down voltage transformers
    • Step-up and step-down combination transformers
    • Voltage regulators and stabilizers
    • Travel voltage converters
    • International plug adapters
    • Universal power strips
    • AC-to-DC power converters
    • DC-to-AC power inverters
    • Uninterruptible power supplies
    • Dual-voltage appliances
    • International telephone and electrical accessories
    • Selected kitchen appliances and replacement parts
    • Selected heated bedding and household products

    Some VCT Electronics products are also sold through online marketplaces. The marketplace may process payment, returns, refunds, or customer communication under its own policies.

    VCT Electronics Customer Support Reviews and Complaints

    Reviews of VCT Electronics may involve purchases made directly from its website or through marketplaces such as Walmart and Amazon. Customers should determine where an order was placed before relying on a review or complaint because each sales channel can have different delivery, cancellation, return, and refund procedures.

    At the time this information was reviewed, VCT Electronics had the following ratings and complaint information:

    • BBB Rating: A+
    • BBB Accreditation: VCT Electronics was not accredited by the Better Business Bureau.
    • BBB Customer Reviews: The profile displayed no customer reviews.
    • BBB Complaints: One complaint during the preceding three years.
    • BBB Complaints Closed During the Previous 12 Months: Zero
    • BBB Complaint Status: The one listed complaint was marked resolved.
    • Walmart Marketplace Seller Rating: Approximately 4.3 out of 5 based on 610 ratings.
    • Walmart Written Reviews: The seller profile displayed 81 written reviews.

    The BBB complaint involved a product purchased through an unnamed marketplace rather than directly from the VCT website. The complaint concerned the condition and operation of a heated mattress pad, communication with the seller, and the marketplace return period. VCT responded, and the complaint was ultimately marked resolved.

    Marketplace ratings may include voltage products, heated bedding, kitchen products, electronics, and other merchandise sold by VCT Electronics. They should not be interpreted solely as ratings for voltage converters or the direct Voltage Converter Transformers website.

    Ratings and complaint totals can change. Customers can review the latest information through the VCT Electronics BBB profile and the current seller page on the marketplace where they plan to place an order.

    What Customers Like About VCT Electronics

    Positive customer feedback commonly mentions:

    • A large selection of voltage converters and transformers
    • Products for both 110-volt and 220-volt electrical systems
    • Technical guidance for selecting transformer capacity
    • Plug adapters for many international destinations
    • Products available through major online marketplaces
    • Fast shipment of some in-stock merchandise
    • Competitive pricing on transformers and related accessories
    • Availability of heavy-duty transformers
    • Telephone assistance with product selection
    • Tracking information sent after shipment
    • A strong marketplace seller rating
    • Responses to certain customer complaints

    The company states that it has more than 25 years of experience distributing household electronics and voltage-conversion equipment. Customers with unusual appliances may find direct technical assistance especially useful before purchasing.

    Common VCT Electronics Complaints

    Complaints reported about VCT Electronics and similar electrical-product retailers commonly involve:

    • Purchasing a transformer with insufficient wattage
    • Confusion between a plug adapter and a voltage converter
    • Discovering that a transformer does not convert electrical frequency
    • Products not working with motors, timers, clocks, or frequency-sensitive appliances
    • A transformer overheating, humming, or shutting down
    • Incorrect assumptions about appliance compatibility
    • Returns being limited to a short period
    • A 15% restocking fee on eligible nondefective returns
    • Customers being responsible for return shipping
    • Original shipping charges not being refunded
    • Returns being denied after products are used or opened
    • Missing original packaging, manuals, or accessories
    • Delays receiving responses to email inquiries
    • Marketplace orders being subject to different return policies
    • Customers being directed to a manufacturer after a marketplace return period expires
    • Older addresses or website information appearing on third-party pages

    Many voltage-product complaints can be prevented by confirming the appliance’s input voltage, wattage, amperage, frequency, plug type, and startup requirements before placing an order.

    Reasons to Contact VCT Electronics

    Customers may need to contact VCT Electronics for assistance with:

    • Selecting the correct transformer
    • Determining the required wattage capacity
    • Confirming whether an appliance works on 50 or 60 hertz
    • Selecting a step-up or step-down product
    • Finding an international plug adapter
    • Checking product availability
    • Confirming current prices or model numbers
    • Placing a telephone or purchase order
    • Checking an order status
    • Requesting tracking information
    • Reporting missing or damaged merchandise
    • Obtaining return authorization
    • Requesting an exchange or refund
    • Reporting a defective product
    • Locating warranty information
    • Following up on a marketplace order

    How to Get Faster Help From VCT Electronics

    Gather the following information before calling or emailing customer service:

    1. Find the order number. Include the complete number from the confirmation, invoice, or marketplace account.
    2. Identify the sales channel. State whether the purchase was made directly, through Walmart, Amazon, or another marketplace.
    3. Record the product model. Copy the model number from the product, box, or order confirmation.
    4. Photograph the appliance label. The label should display voltage, wattage, amperage, and frequency information.
    5. Identify the destination country. Electrical voltage, frequency, and plug shapes vary by country.
    6. Describe the intended use. Explain whether the product will power a television, refrigerator, kitchen appliance, computer, medical device, motor, or other equipment.
    7. Save the receipt. Keep proof of purchase and the delivery date.
    8. Take photographs. Document damage, incorrect merchandise, serial numbers, packaging, and labels.
    9. Keep all packaging. Returns generally require the original box, inserts, manuals, and accessories.
    10. State the requested resolution. Clearly ask for technical guidance, replacement, return authorization, exchange, or refund.

    Do not discard the shipping carton or manufacturer packaging until the product has been inspected and tested safely.

    VCT Electronics Return Policy

    The direct Voltage Converter Transformers website generally accepts qualifying returns within 14 days after the customer receives the merchandise.

    The following conditions apply:

    • A Return Authorization must be obtained before mailing merchandise.
    • Products should be inspected immediately after delivery.
    • Damage or shortages should be reported on the day of delivery.
    • Products must generally be unused and in original new condition.
    • All original packaging, cartons, manuals, inserts, and accessories must be included.
    • The product serial number must match the serial number on the package.
    • Shipping charges are nonrefundable.
    • The customer generally pays return shipping.
    • A 15% restocking fee applies to eligible nondefective returns.
    • Products sealed in bubble packaging cannot be returned after the packaging is opened.
    • Improperly packaged returns may be refused.
    • Used, scratched, installed, damaged, or misused electronic equipment may not qualify.

    The return label should be placed on the outer shipping carton rather than directly on the manufacturer’s product box.

    Review the current VCT Electronics return policy before mailing merchandise because terms may change.

    How to Request Return Authorization

    Do not send merchandise back without approval. Follow these steps:

    1. Call 1-630-775-1700 or email sales@vctusa.com.
    2. Provide the order number and purchase date.
    3. Identify the product and model number.
    4. Explain why the product is being returned.
    5. State whether it is unopened, unused, defective, damaged, or incorrect.
    6. Provide photographs when requested.
    7. Request the Return Authorization number and return address.
    8. Confirm whether a restocking fee applies.
    9. Confirm who pays the return shipping cost.
    10. Ask whether the return requires insurance or a specific carrier.

    Save the authorization email and include any required paperwork inside the package.

    VCT Electronics Restocking Fees

    The direct website states that eligible nondefective returns are subject to a 15% restocking fee. This means the refund may be reduced by 15% of the merchandise price in addition to any nonrefundable shipping charges.

    The published policy lists a 25% restocking fee for televisions. Television damage, defects, or dead-on-arrival claims must be reported within 72 hours of delivery to qualify for return or exchange under the listed policy.

    Ask customer service to calculate the expected refund before paying to ship a product back.

    Returning a Marketplace Purchase

    A VCT Electronics purchase made through Walmart, Amazon, or another marketplace may be governed by the marketplace’s return policy rather than the 14-day policy on the direct website.

    To return a marketplace order:

    1. Sign in to the account used for the purchase.
    2. Open the order details.
    3. Check the seller name and return deadline.
    4. Select the marketplace return or contact-seller option.
    5. Describe the product problem.
    6. Upload photographs when available.
    7. Follow the supplied label or drop-off instructions.
    8. Keep the return receipt and tracking information.

    Do not mail a marketplace order to the direct-store address unless the marketplace or VCT Electronics provides written instructions.

    The BBB complaint page contains a VCT response referring to a 30-day marketplace return policy. This does not replace the direct website’s published 14-day return period.

    How Long Does a VCT Electronics Refund Take?

    The direct return policy states that refunds, exchanges, or replacements are completed after the returned merchandise is received. It does not publish one guaranteed timeline covering inspection, approval, payment processing, and bank posting.

    When following up on a refund, provide:

    • The order number
    • The Return Authorization number
    • The return tracking number
    • The date the return was delivered
    • The product returned
    • The expected refund amount
    • The original payment method

    Ask customer service to confirm the merchandise was received, whether the return was approved, the amount deducted for restocking or shipping, and the date the refund was submitted.

    VCT Electronics Shipping and Order Tracking

    VCT Electronics states that it attempts to ship qualifying orders within one business day. This is a processing claim and does not guarantee that the carrier will deliver the package within one day.

    Tracking information is normally emailed after shipment. Customers who do not receive tracking should:

    1. Check spam and junk folders.
    2. Confirm the email address entered during checkout.
    3. Sign in to the store or marketplace account.
    4. Review the order status.
    5. Call VCT Electronics with the order number.

    Delivery time depends on inventory, destination, carrier service, weather, holidays, and the shipping method selected during checkout.

    Damaged or Missing Merchandise

    The return policy instructs customers to inspect merchandise immediately and report damage or shortages on the day of delivery.

    If a shipment is damaged:

    • Photograph the outside of the shipping carton
    • Photograph the shipping label
    • Photograph the manufacturer’s box
    • Photograph the product and damaged components
    • Keep all packing materials
    • Record the serial number
    • Contact VCT Electronics immediately
    • Ask whether a carrier claim will be opened

    Do not discard damaged packaging until the claim is completed. The carrier or seller may require it for inspection.

    Canceling a VCT Electronics Order

    The company’s terms state that VCT Electronics may cancel an order before shipment. The website does not publish a detailed customer cancellation guarantee.

    Customers who need to cancel should contact VCT Electronics immediately:

    1. Call 1-630-775-1700.
    2. Email sales@vctusa.com.
    3. Place the order number in the message subject.
    4. Clearly request cancellation.
    5. Ask whether the order has already shipped.
    6. Request written confirmation.

    If the order has already shipped, the customer may need to receive it and use the return process. Shipping charges and restocking fees may apply.

    How to Choose the Correct Voltage Transformer

    Choosing the correct product requires more than matching the plug shape. Customers should first find the electrical label on the appliance.

    The label may display:

    • Input voltage
    • Wattage
    • Amperage
    • Electrical frequency
    • Single-phase or multiphase requirements
    • Direct-current or alternating-current input

    If the label lists amperage but not wattage, wattage can be estimated with this formula:

    Volts multiplied by amps equals watts.

    For example, an appliance using 110 volts at 0.5 amps consumes approximately 55 watts.

    Do not purchase a transformer rated below the appliance’s required wattage. Appliances with motors, compressors, heating elements, or high startup demand may require substantially more capacity than the ordinary running wattage suggests.

    Step-Up and Step-Down Transformers

    A step-down transformer converts higher-voltage electricity, such as 220 or 240 volts, to approximately 110 or 120 volts for compatible North American appliances.

    A step-up transformer converts approximately 110 or 120 volts to 220 or 240 volts for compatible appliances designed for higher-voltage systems.

    A combination step-up and step-down transformer can support conversion in either direction when configured correctly.

    Using the wrong input or output setting can damage the transformer, the connected appliance, or the electrical circuit. Read the complete product instructions before connecting equipment.

    Voltage Converters Do Not Change Frequency

    VCT Electronics states that ordinary voltage converters and transformers change voltage but do not convert electrical frequency.

    North American electricity generally operates at 60 hertz, while many countries use 50 hertz. Frequency differences can affect:

    • Analog clocks
    • Turntables
    • Timing circuits
    • Selected motors
    • Microwave ovens
    • Appliances relying on the electrical cycle for speed or timing

    Modern computers, phone chargers, printers, and many electronic devices may accept both 50 and 60 hertz, but customers must verify the label or manufacturer specifications.

    Plug Adapter Compared With Voltage Converter

    A plug adapter changes the physical shape of a plug so it fits a different wall outlet. It does not normally change voltage.

    A voltage converter or transformer changes electrical voltage. Some trips require both a plug adapter and a voltage converter.

    Many modern chargers display an input range such as 100 to 240 volts and 50 to 60 hertz. A device with this rating may need only a plug adapter. Always verify the actual label before connecting it.

    Transformer Wattage and Continuous Use

    VCT Electronics advises customers not to operate an appliance above a transformer’s rated wattage. Its guidance also states that heavy-duty transformers should generally operate below their maximum capacity for continuous use.

    When calculating capacity:

    • Add the wattage of every appliance used at the same time
    • Allow additional capacity for startup surges
    • Avoid operating continuously at the absolute maximum rating
    • Use a higher-capacity transformer when specifications are uncertain
    • Confirm the requirements of motors, compressors, and heating appliances

    Contact VCT Electronics or the appliance manufacturer when the label is unclear.

    Using Multiple Appliances on One Transformer

    Multiple appliances may be connected only when the transformer supports the combined electrical load and the outlets are designed for the intended use.

    Add the wattage of all connected equipment and account for startup demand. Do not assume that unused outlets mean additional electrical capacity is available.

    Overloading a transformer can cause:

    • Overheating
    • Blown fuses
    • Automatic shutdown
    • Damage to the transformer
    • Damage to connected appliances
    • Electrical shock or fire hazards

    High-Wattage Appliances

    Hair dryers, space heaters, kettles, irons, coffee makers, cooking appliances, refrigerators, air conditioners, and other heating or motor-driven equipment can require large transformers.

    A lightweight travel converter may not be suitable for prolonged operation or high-wattage equipment. Check the maximum wattage and permitted usage time.

    American 220-volt dryers and certain other equipment may not be compatible with ordinary single-phase travel transformers. VCT Electronics specifically states that a standard transformer cannot be used to operate an American 220-volt dryer from a typical European 220-volt system.

    Medical and Safety-Critical Equipment

    Do not rely on general online guidance when selecting a transformer for medical, laboratory, safety, or life-support equipment.

    Contact the equipment manufacturer and a qualified electrician or biomedical professional to confirm:

    • Voltage compatibility
    • Frequency compatibility
    • Grounding requirements
    • Surge and startup demand
    • Power quality requirements
    • Regulatory or warranty restrictions
    • Whether a transformer is approved for the intended device

    Using an unapproved converter may damage the equipment or create a serious safety risk.

    Product Warranty Questions

    Warranty coverage can vary by product and manufacturer. Some items sold by VCT Electronics may be covered by a manufacturer’s warranty rather than a separate store warranty.

    Before purchasing, ask:

    • Who provides the warranty
    • How long coverage lasts
    • Whether proof of purchase is required
    • Whether the customer pays warranty shipping
    • Whether coverage is valid outside the United States
    • Whether the product must be registered
    • Whether replacement products may be refurbished

    Keep the receipt, serial number, product box, and warranty documentation.

    How to File a Complaint With VCT Electronics

    If an initial request is not resolved, follow these steps:

    1. Call VCT Electronics at 1-630-775-1700.
    2. Email a written summary to sales@vctusa.com.
    3. Include the order number and product model.
    4. Explain the issue in chronological order.
    5. Identify whether the purchase was direct or through a marketplace.
    6. Attach the receipt, photographs, tracking information, and previous messages.
    7. State the specific resolution being requested.
    8. Request written confirmation of the decision.
    9. Keep copies of all communication.

    Written correspondence may be sent to:

    VCT Electronics
    1325 W. Ardmore Avenue
    Itasca, IL 60143

    Do not mail returned merchandise to the business address without first obtaining return authorization and confirming the correct return destination.

    Unresolved complaints may also be submitted through the marketplace that processed the order, the Better Business Bureau, a payment provider, or an appropriate consumer-protection agency.

    VCT Electronics Frequently Asked Questions

    What is the VCT Electronics customer service phone number?

    The current VCT Electronics customer service number is 1-630-775-1700.

    What is the VCT Electronics email address?

    VCT Electronics publishes sales@vctusa.com for customer inquiries and purchase orders.

    What are VCT Electronics customer service hours?

    The website lists telephone ordering from 10:00 AM to 6:00 PM, Monday through Friday. It does not specify the applicable time zone.

    Can I contact VCT Electronics online?

    Yes. Customers can use the inquiry form on the contact page at Voltage-Converter-Transformers.com.

    What is the current VCT Electronics website?

    The active store and customer service pages are available at https://www.voltage-converter-transformers.com/.

    Is VCTElectronics.com still the official website?

    The previously listed VCTElectronics.com address could not be verified as the company’s current functioning storefront. Current company information is published through Voltage-Converter-Transformers.com.

    Where is VCT Electronics located?

    VCT Electronics currently lists its address as 1325 W. Ardmore Avenue, Itasca, Illinois 60143.

    Is the Hicksville, New York address current?

    The previously listed address at 40 Commerce Place in Hicksville does not match the company’s current contact page or BBB profile.

    How long do I have to return a direct purchase?

    The direct website accepts qualifying returns within 14 days after receipt.

    Do I need return authorization?

    Yes. The published policy states that customers must obtain Return Authorization before sending merchandise back.

    Does VCT Electronics charge a restocking fee?

    Eligible nondefective returns are generally subject to a 15% restocking fee. The published policy lists a 25% fee for television returns.

    Are shipping charges refundable?

    No. The direct website states that original shipping charges are nonrefundable.

    Who pays return shipping?

    The customer generally pays return shipping under the direct-store policy.

    Can I return a used transformer?

    The policy generally requires products to be unused and in original new condition. Installed, scratched, used, damaged, or misused electronics may be refused.

    Can I return an item without the original box?

    No refund may be issued when original packaging, manuals, inserts, or accessories are missing.

    Can I return opened bubble-packaged products?

    The return policy states that products sealed in manufacturer bubble packaging cannot be returned after the package is cut open.

    What should I do if my order arrives damaged?

    Inspect the shipment immediately, preserve all packaging, take photographs, and notify VCT Electronics on the day of delivery.

    How do I track a VCT Electronics order?

    The company states that it emails tracking information after shipment. Customers can also call with the order number.

    Does VCT Electronics ship orders in one day?

    The company advertises shipment within one business day for qualifying orders. This refers to order processing and does not guarantee one-day carrier delivery.

    Can I cancel an order?

    Contact VCT Electronics immediately. Cancellation may not be possible after the order has shipped.

    Do marketplace purchases have the same return policy?

    Not necessarily. Walmart, Amazon, and other marketplaces can apply their own return deadlines and procedures.

    What is the VCT Electronics BBB rating?

    The BBB profile displayed an A+ rating when this information was reviewed.

    Is VCT Electronics BBB accredited?

    No. VCT Electronics was not accredited by the Better Business Bureau.

    How many BBB complaints does VCT Electronics have?

    The profile displayed one resolved complaint during the preceding three years and no complaints closed during the preceding 12 months.

    Does VCT Electronics have BBB customer reviews?

    The BBB profile displayed no customer reviews when this information was reviewed.

    What is the VCT Electronics Walmart rating?

    The Walmart Marketplace profile displayed approximately 4.3 out of 5 based on 610 ratings, including 81 written reviews.

    What size transformer do I need?

    Find the appliance wattage or calculate watts by multiplying voltage by amperage. Select a transformer with capacity above the appliance’s requirements and allow extra capacity for startup demand.

    What is a step-down transformer?

    A step-down transformer converts higher voltage, such as 220 or 240 volts, to approximately 110 or 120 volts.

    What is a step-up transformer?

    A step-up transformer converts approximately 110 or 120 volts to 220 or 240 volts.

    Does a voltage transformer change hertz?

    No. Ordinary transformers change voltage but do not convert electrical frequency between 50 and 60 hertz.

    Is a plug adapter the same as a voltage converter?

    No. A plug adapter changes the plug shape. A voltage converter changes voltage. Some devices require both.

    Can I use several appliances with one transformer?

    Only when the combined wattage and startup demand remain within the transformer’s safe capacity.

    Can I use a travel converter with a hair dryer?

    Only when the converter is specifically rated for the hair dryer’s wattage and usage. Many high-wattage heating products require specialized converters or dual-voltage models.

    Can a transformer power a refrigerator?

    A refrigerator can require a transformer capable of handling a large compressor startup surge. Consult the refrigerator manufacturer and VCT Electronics before purchasing.

    Can I use a voltage converter for medical equipment?

    Confirm compatibility with the equipment manufacturer and a qualified professional. General-purpose travel converters may not be appropriate for medical or safety-critical devices.

    Why does my transformer hum?

    A limited humming sound can occur during transformer operation, but loud, unusual, or increasing noise may indicate overload, incorrect voltage, damage, or another problem. Disconnect the equipment safely and contact support.

    Why is my transformer getting hot?

    Transformers can produce heat during operation. Excessive heat, smoke, odor, discoloration, or repeated shutdown may indicate overload or a defect. Stop using the product and contact customer service.

    Does VCT Electronics provide product warranties?

    Warranty terms vary by product and manufacturer. Confirm the warranty before purchase and preserve proof of purchase.

    VCT Electronics Compared With Other Electronics Retailers

    VCT Electronics competes with electronics and electrical-product sellers such as Best Buy, Newegg, Amazon, Walmart, specialty travel stores, and industrial electrical suppliers.

    Fry’s Electronics was previously a competitor but closed its stores and online operations in 2021.

    Before purchasing a voltage product, compare:

    • Transformer wattage capacity
    • Step-up and step-down capability
    • Continuous-use limits
    • Electrical safety certifications
    • Input and output plug types
    • Frequency compatibility
    • Product warranty
    • Return deadline
    • Restocking fees
    • Return shipping costs
    • Technical support availability
    • Marketplace and direct-store policies

    A lower-priced transformer may not be a good value if it lacks sufficient wattage, safety features, compatibility, or a practical return policy.

    About VCT Electronics

    VCT Electronics is an Illinois-based online retailer specializing in voltage conversion, electrical adapters, power accessories, and selected household electronics.

    The company’s current Voltage Converter Transformers website states that it has distributed household electronic products for more than 25 years. Its products are sold directly and through selected online marketplaces.

    Electrical specifications vary considerably by appliance and country. Customers should verify voltage, wattage, frequency, grounding, and plug requirements before purchasing or connecting a converter or transformer.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com provides an independent rating, review, and comment section where visitors can describe their experiences with VCT Electronics products, technical support, shipping, returns, refunds, marketplace orders, and customer service.

    Note: This website is not associated with, endorsed by, or operated by VCT Electronics, Voltage Converter Transformers, Walmart, Amazon, Shopify, or any affiliated manufacturer or marketplace. Phone numbers, email addresses, support hours, business addresses, product specifications, return periods, restocking fees, ratings, complaint totals, and policies may change. Verify important information through VCT Electronics and the marketplace that processed the order before submitting personal information, purchasing electrical equipment, mailing a return, or relying on a warranty or refund procedure.

  • Reach Alibris Customer Service – Reviews And Complaints

    Before purchasing books, music, or movies from Alibris, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Alibris is known for offering a vast selection of new, used, and rare books, as well as music and movies from independent sellers, making it a go-to destination for book lovers and collectors.

    How to Contact Alibris

    You can reach Alibris customer service using the following details:

    • Phone Number: 1-510-594-4586 However, Alibris primarily provides customer support through their online contact form available on their website.
    • Email Support: Alibris offers support through their online contact form available on their website.
    • Customer Service Hours: 24/7 online support
    • Corporate Address: Alibris, 1250 45th Street, Suite 100, Emeryville, CA 94608
    • Website: https://www.alibris.com

    Alibris Customer Support Reviews and Complaints

    When considering purchasing from Alibris, it’s helpful to review their customer service feedback. Alibris is a popular choice for finding rare and out-of-print books, often competing with other online marketplaces like Amazon, eBay, ThriftBooks, and AbeBooks. Customer reviews often highlight the wide selection and the ability to find hard-to-find items, while some complaints focus on shipping times, the condition of used items, and customer service response times.

    Alibris has built a reputation for connecting customers with independent sellers worldwide, offering a platform that supports small businesses and individual sellers. This marketplace model allows buyers to access a diverse range of products, often at competitive prices. However, as with any large marketplace, the quality of service can vary depending on the seller, so it’s essential to review seller ratings and policies before making a purchase.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about purchasing from Alibris.

    Note: This website listing is not associated with Alibris. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Alibris does not provide support services directly through this website. For any questions or concerns about Alibris products or services, contact their customer service representative directly.

  • Alibaba Customer Service, Help Center and Reviews

    If your Alibaba order has not shipped, your supplier is not responding, the products arrived damaged or incorrect, your Trade Assurance refund is delayed, or you are worried about a possible scam supplier, start with Alibaba’s online buyer support tools. Alibaba.com does not clearly publish a direct general customer service phone number for normal buyer support, so most buyer issues are handled through the Alibaba Help Center, 24/7 online service, order details, supplier messaging, Trade Assurance, dispute tools, and complaint forms.

    Alibaba Customer Service and Support Options

    Use the following Alibaba support options for buyer help, Trade Assurance, order disputes, refunds, supplier problems, shipping issues, account access, payment concerns, and complaints:

    • Alibaba Buyer Help Center: Alibaba Help Center for Buyers
    • Alibaba Online Service: Available through the Alibaba Buyer Help Center as 24/7 online service for buyers
    • Trade Assurance: Alibaba Trade Assurance
    • Trade Assurance Money-back Policy: Alibaba Money-back Policy
    • Open a Trade Assurance Dispute: Log in to Alibaba, go to My Alibaba > Orders > All Orders > Order Details and choose the refund, after-sales, or dispute option when available
    • Offline Order Complaint Center: Use Alibaba’s complaint process from the Help Center if the issue involves an offline order or supplier complaint
    • Report IPR Infringement: Alibaba Intellectual Property Protection
    • Alibaba.com Website: Alibaba.com
    • Alibaba Group Locations: Alibaba Group Contact and Locations
    • Alibaba Group Hangzhou Location: 960-1 West Wen Yi Road, Yuhang District, Hangzhou 311121, Zhejiang Province, China
    • Alibaba Group Location Phone: +86 571 8894 3332 (corporate/location phone, not general Alibaba.com buyer support)

    Choose the Correct Alibaba Support Route

    Alibaba issues can involve the buyer account, the supplier, Trade Assurance, shipping, customs, product quality, payment processing, refunds, intellectual property, or an offline transaction. Use the route that matches your issue.

    Trade Assurance Orders

    If your order was placed and paid through Alibaba.com using Trade Assurance, start from the order details page in your Alibaba account. Trade Assurance is designed to help protect eligible orders from payment to delivery and may help with shipping delays, missing shipments, defective products, incorrect products, damaged goods, or order terms that were not met.

    Refunds and Money-back Policy

    Alibaba’s Money-back Policy says buyers can claim refunds when eligible orders have not shipped, are missing, or arrive with product issues such as defective, incorrect, or damaged items. For some eligible orders, Alibaba lists 30-day or 60-day refund windows from the delivery date, depending on buyer type and eligibility.

    Supplier Communication Problems

    If a supplier is not responding, keep all communication inside Alibaba.com messaging when possible. Avoid moving important negotiations to personal email, WhatsApp, private payment apps, or wire instructions outside the order system unless you fully understand the risk and have documented the agreement.

    Offline Orders and Payments Outside Alibaba

    Orders paid outside Alibaba.com may have fewer platform protections. If you paid a supplier directly by wire, bank transfer, payment app, or another offline method, use Alibaba’s complaint process, gather all evidence, and contact your bank or payment provider immediately if fraud is suspected.

    Shipping, Logistics, and Customs

    For shipping delays, missing tracking, customs holds, freight charges, or delivery problems, check the order terms, shipping method, logistics provider, and messages from the supplier. Ask whether the issue is controlled by Alibaba.com Logistics, the supplier, the freight forwarder, customs, or the local delivery carrier.

    Product Quality, Damaged Goods, and Wrong Items

    If products arrive damaged, defective, incomplete, counterfeit, or different from the agreed specifications, document the issue immediately. Take photos and videos of the packaging, labels, product defects, quantity shortages, and comparison with the agreed order terms.

    Account Access and Verification

    If your Alibaba account is locked, deactivated, missing verification codes, or unable to access orders, use the Buyer Help Center and online service. Have the login email, account ID, order number, and screenshots of the error ready.

    What to Have Ready Before Contacting Alibaba

    Before using Alibaba online support, opening a dispute, or submitting a complaint, gather the details that match your issue:

    • Alibaba order number
    • Supplier name and supplier profile link
    • Product listing link, SKU, model number, quantity, and agreed specifications
    • Trade Assurance order details and payment confirmation
    • Invoices, pro forma invoices, purchase orders, or contracts
    • Alibaba chat messages and supplier communication history
    • Shipping method, tracking number, bill of lading, freight forwarder, and delivery status
    • Photos and videos of damaged, defective, incorrect, or missing products
    • Packaging photos, labels, carton counts, weights, and inspection reports
    • Refund request, dispute number, complaint number, or case status
    • Bank or payment provider records if a payment was made outside Alibaba
    • Customs, duty, import, or inspection documents if relevant

    Common Alibaba Customer Service Issues

    Buyers commonly look for Alibaba customer service help with:

    • Orders not shipped by the agreed date
    • Suppliers not responding after payment
    • Missing shipments or tracking that does not update
    • Products that arrive damaged, defective, incorrect, or incomplete
    • Quality disputes after inspection or delivery
    • Trade Assurance refund requests
    • Disputes that need escalation after supplier negotiation fails
    • Payment problems, failed payments, duplicate payments, or wire-transfer concerns
    • Offline orders with limited platform protection
    • Counterfeit goods, brand misuse, or intellectual property complaints
    • Account verification, login, deactivation, or security issues
    • Scam suppliers, fake tracking numbers, suspicious invoices, and off-platform payment requests

    Alibaba Trade Assurance, Refunds, and Disputes

    Trade Assurance is Alibaba.com’s order-protection program for eligible orders placed and paid through Alibaba.com. Alibaba says Trade Assurance provides secure payment methods, helps protect against product and shipping issues, and mediates between buyers and suppliers to resolve purchase problems.

    If an order does not meet the agreed terms, go to your order details page and apply for a refund or after-sales support when available. Alibaba’s refund process generally starts with a refund request, then supplier negotiation. If the supplier does not respond or no agreement is reached, the case may be escalated for Alibaba.com to help resolve.

    Trade Assurance Tips

    • Confirm that the supplier and order are covered by Trade Assurance before paying.
    • Keep payment inside Alibaba.com when possible.
    • Make sure the written order terms include product specs, quantities, inspection requirements, delivery dates, shipping terms, and refund terms.
    • Use Alibaba messaging to document supplier promises and changes.
    • Inspect goods quickly after delivery and document problems immediately.
    • Open disputes before the applicable refund or dispute deadline expires.
    • Escalate the dispute if supplier negotiation fails.

    Alibaba Supplier Problems and Scam Warnings

    Alibaba connects buyers and suppliers, but buyers should still verify suppliers carefully. Be cautious if a supplier asks you to pay outside Alibaba.com, changes bank details suddenly, pressures you to close a dispute, offers unusually low prices, refuses to document specs, or moves all communication off-platform.

    • Use Alibaba.com messaging and Trade Assurance when possible.
    • Verify supplier history, certifications, reviews, transaction record, and business profile.
    • Be cautious with new bank-account details or payment instructions sent by email or messaging apps.
    • Do not close a dispute until the refund, replacement, or resolution is actually complete.
    • Do not rely on verbal promises; keep product specs and deadlines in the written order.
    • Watch for fake freight charges, fake customs invoices, and fake tracking numbers.
    • If you suspect fraud, contact Alibaba support and your bank or payment provider immediately.

    Alibaba Shipping, Customs, and Logistics Help

    Alibaba shipping problems may involve the supplier, Alibaba.com Logistics, a freight forwarder, customs, a port, or a local delivery carrier. Before opening a complaint, identify who is responsible under the agreed shipping terms and confirm whether the order was shipped, exported, cleared, delivered, or returned.

    If the shipment is delayed, ask for tracking, carrier details, bill of lading, container number, delivery estimate, customs status, and any inspection or warehouse records. If a shipment is missing or severely delayed, include those records in the Trade Assurance dispute or support request.

    Alibaba Product Quality and Inspection Problems

    For product-quality issues, compare the delivered goods with the written order terms, product listing, sample approval, inspection report, photos, specifications, and supplier messages. Document the issue with clear photos and videos, including measurements, labels, packaging, quantity counts, defects, and any safety or compliance concerns.

    If the order involved a third-party inspection, include the inspection report. If products were resold or used before the issue was documented, the dispute may be harder to prove, so inspect quickly and preserve evidence.

    Alibaba Account Access, Verification, and Security

    If you cannot log in to Alibaba, receive verification codes, access orders, or use dispute tools, use the Buyer Help Center and online service. Check whether you are using the correct login method, email address, phone number, and account region.

    If you believe someone accessed your Alibaba account without permission, change your password, review order activity, save screenshots, and contact Alibaba support immediately. Also contact your payment provider if unauthorized payments were made.

    Alibaba Reviews and Complaints

    The live CSN page currently shows 0 out of 5 stars based on 0 reviews for Alibaba. Because there are no live CSN reviews yet, there is not enough CSN feedback to summarize current review themes for this page.

    Buyers comparing global sourcing marketplaces may want to consider supplier verification, Trade Assurance eligibility, order documentation, payment method, inspection options, shipping terms, refund deadlines, dispute handling, customs responsibilities, and how easy it is to communicate with suppliers and platform support.

    How to Escalate an Alibaba Complaint

    If your Alibaba issue is not resolved after your first support contact or supplier conversation, take these steps:

    1. Keep all supplier communication inside Alibaba.com when possible.
    2. Save the order number, supplier profile, listing, invoice, payment record, and order terms.
    3. For quality problems, take photos and videos before using, reselling, modifying, or discarding products.
    4. For missing shipments, save tracking records, freight documents, customs documents, and supplier messages.
    5. Apply for a refund or open a dispute through the order details page if eligible.
    6. Negotiate with the supplier through the Alibaba dispute process.
    7. If no agreement is reached, escalate the case through Alibaba.com support or the dispute system.
    8. If payment was made outside Alibaba.com and fraud is suspected, contact your bank, payment provider, and any relevant trade or law enforcement reporting channel.

    Alibaba Competitors and Related Customer Service Pages

    If you are comparing online marketplaces, wholesale sourcing platforms, or ecommerce support options, you may also want to review these related CSN pages:

    Related Resources

    • Alibaba Trade Assurance for secure payment, shipping, refund, and dispute information
    • ChargeOnMyCard.com for help identifying unknown Alibaba, marketplace, supplier, import, freight, or ecommerce charges
    • ThinkItsAScam.com for fake supplier, off-platform payment, wholesale, import, invoice, and delivery scam warnings
    • ZeroStars.org for customer reviews and complaint experiences

    Alibaba Customer Service FAQs

    Does Alibaba have a customer service phone number?

    Alibaba.com does not clearly publish a direct general customer service phone number for normal buyer support. Alibaba’s buyer Help Center routes buyers to 24/7 online service, support tools, supplier messaging, Trade Assurance, refund requests, and dispute options.

    How do I contact Alibaba customer service?

    Go to the Alibaba Buyer Help Center, sign in to your Alibaba account, and use the Online Service or support route that matches your issue. For order problems, start from the order details page so the support request is tied to the correct order.

    How do I open an Alibaba dispute?

    Log in to Alibaba, go to My Alibaba, open Orders, choose All Orders, view the order details, and look for the refund, after-sales, or dispute option. The exact path may vary depending on order type and eligibility.

    What does Alibaba Trade Assurance cover?

    Alibaba says Trade Assurance can help protect eligible orders from payment to delivery and may help when products are not shipped, go missing, arrive damaged, arrive incorrect, or do not meet agreed order terms.

    How do I request an Alibaba refund?

    Go to the order details page and apply for a refund if the order does not meet agreed terms. Alibaba’s process generally involves requesting a refund, negotiating with the supplier, and escalating the case if no agreement is reached.

    What should I do if an Alibaba supplier is not responding?

    Message the supplier through Alibaba.com, save the conversation, and use the order details page to request a refund or open a dispute if the order is eligible. If payment was made outside Alibaba, gather all evidence and contact your payment provider quickly.

    Is it safe to pay a supplier outside Alibaba?

    Paying outside Alibaba.com may reduce or remove platform protections. For better documentation and dispute options, use Alibaba.com payment and Trade Assurance when available.

    What should I do if Alibaba products arrive damaged or wrong?

    Take photos and videos immediately, preserve packaging, compare the items with the written order terms, and open a refund or dispute request through the order details page if eligible.

    How do I report counterfeit goods or intellectual property infringement on Alibaba?

    Use Alibaba’s intellectual property protection platform if your issue involves trademark, copyright, patent, or other intellectual property infringement.

    What is Alibaba Group’s corporate address?

    Alibaba Group’s official locations page lists a Hangzhou Yuhang District location at 960-1 West Wen Yi Road, Yuhang District, Hangzhou 311121, Zhejiang Province, China. Use Alibaba.com online support for buyer and order issues rather than corporate-location contacts.

    Page Update Note

    Updated June 2026: This page was refreshed with current Alibaba customer service routing for buyer Help Center support, 24/7 online service, Trade Assurance, refunds, order disputes, supplier problems, shipping issues, product quality complaints, account access, and scam warnings.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has provided customer service contact information, company support details, and consumer review information since 2004. CSN is an independent consumer information website and is not owned by Alibaba, Alibaba.com, Alibaba Group, AliExpress, Alipay, or any supplier. We help customers find support routes, compare service experiences, and share reviews about customer service interactions.

    Share Your Experience

    Have you contacted Alibaba customer service about a Trade Assurance order, refund, supplier problem, missing shipment, damaged goods, counterfeit item, off-platform payment, account issue, or dispute escalation? Share your experience below to help other buyers understand what to expect. Do not post order numbers, supplier contracts, invoices, bank details, addresses, phone numbers, customs documents, trade documents, or other private business information.

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    CustomerServiceNumbers.com is not affiliated with Alibaba, Alibaba.com, Alibaba Group, AliExpress, Alipay, or any Alibaba supplier. Phone numbers, links, addresses, support options, Trade Assurance rules, refund windows, dispute processes, supplier policies, payment terms, shipping terms, and platform rules may change. Always verify important order, payment, dispute, refund, supplier, shipping, customs, intellectual-property, and account information directly with Alibaba.com, your supplier, your payment provider, or the appropriate official support provider.