Before purchasing clothing, shoes, handbags, or accessories from Deb Shops, it is important to identify the correct website and understand the retailer’s customer service, shipping, and return policies. Below, you can find current Deb Shops contact information, support hours, company details, return instructions, customer reviews, common complaints, and frequently asked questions.
How to Contact Deb Shops
The currently active Deb Shops online store uses the hyphenated website address Deb-Shops.com. The retailer provides customer service by email, online chat, and WhatsApp.
- Customer Service Email: debshops.us@gmail.com
- WhatsApp Support Number: 307-509-5806
- Online Chat: Use the chat feature available through the official Deb Shops website.
- Customer Service Hours: Monday through Friday, 7:00 AM to 7:00 PM
- Time Zone: Deb Shops does not specify a time zone for its published customer service hours.
- Website Operator: ASBS Holdings Inc.
- Business Mailing Address: 1910 Thomes Avenue, Cheyenne, WY 82001
- Current Official Website: https://deb-shops.com/
- Contact Information Page: Deb Shops Contact Information
The number 307-509-5806 is identified by Deb Shops as a WhatsApp contact. The website does not clearly state that it operates as a traditional customer service voice line, so customers may wish to begin by sending a WhatsApp message, email, or online chat request.
The Cheyenne address is the company’s published business mailing address. Deb Shops specifically states that customers should not send merchandise returns to that address. A return address must be obtained from Customer Care before mailing an item.
Debshops.com Compared With Deb-Shops.com
The original Deb Shops retail chain used the domain Debshops.com. That business went through bankruptcy proceedings, closed its physical stores, and later ended its former online operation.
The active website now using the Deb Shops name is located at Deb-Shops.com, with a hyphen between Deb and Shops. Its legal notice identifies ASBS Holdings Inc. as the owner and operator.
This distinction is important because older customer service numbers, addresses, return instructions, reviews, store information, and complaint records may refer to the former Deb Shops company rather than the business currently operating the hyphenated website.
Before placing an order or contacting support, confirm that:
- The website address is Deb-Shops.com
- The order confirmation identifies the current seller
- The customer service email matches the address published on the current website
- The payment statement identifies the merchant connected with the order
- The return instructions were issued for the specific order
Deb Shops Customer Support Reviews and Complaints
Deb Shops sells plus-size women’s fashion, including dresses, jumpsuits, tops, jeans, pants, skirts, swimwear, shoes, lingerie, sleepwear, outerwear, and handbags. Customer feedback may relate to product sizing, quality, shipping, delivery, returns, refunds, payment disputes, or communication with support.
At the time this information was reviewed, the Trustpilot profile associated with the former Debshops.com domain displayed:
- Trustpilot Rating: Approximately 2.1 out of 5
- Total Trustpilot Reviews: 13 reviews
- Recent Review Activity: Three reviews during the preceding 12 months
- Trustpilot Profile Status: Unclaimed
The Trustpilot profile links to the old Debshops.com domain rather than the current Deb-Shops.com address. Reviews may therefore involve the former company, the current website, another seller using a similar name, or a combination of different businesses.
Readers should review the date, order details, website address, and seller named in each review before assuming that it concerns ASBS Holdings Inc. or a recent order from the current Deb Shops website.
The Better Business Bureau pages that can be readily found under the Deb Shops name also appear to concern older stores or former Deb Shops business entities. Some of those profiles state that the businesses are believed to be out of business. They should not be interpreted as confirmed BBB profiles for ASBS Holdings Inc. or the current Deb-Shops.com store.
Ratings and review totals can change. Consumers can review the current information through the Debshops Trustpilot profile, while keeping the domain and operator distinction in mind.
What Customers Like About Deb Shops
Positive comments about Deb Shops and similar online fashion retailers commonly mention:
- A broad selection of plus-size clothing
- Dresses and outfits for casual and formal occasions
- Frequent additions of new styles
- Multiple clothing, shoe, and accessory categories
- Fashion choices designed for a wide range of body types
- Promotional discounts and sale pricing
- Online shopping without visiting a physical store
- PayPal checkout availability
- Free standard shipping offers
- Access to customer service by email, chat, and WhatsApp
Some shoppers particularly value finding plus-size clothing in styles that are not always available through traditional department stores. Experiences may vary according to the item, supplier, size, shipping destination, and customer’s expectations.
Common Deb Shops Complaints
Complaints reported in online reviews of Deb Shops and similar fashion websites commonly involve:
- Orders taking longer than expected to arrive
- Tracking information not updating
- Packages being delivered in separate shipments
- Products looking different from website photographs
- Materials feeling thinner or lower quality than expected
- Clothing sizes being inconsistent
- Items fitting differently from the published size chart
- Difficulty receiving a response from customer support
- Return instructions not being immediately available
- Customers being responsible for return shipping
- Original shipping charges not being refunded
- Refunds taking longer than expected
- Orders being difficult to cancel after processing begins
- Confusion between the old Debshops.com company and the current Deb-Shops.com website
- Gift cards, promotional codes, or discounts not working as expected
Some reviews connected with the Deb Shops name may relate to the former retail chain or another website. Consumers should confirm which company processed the order before relying on an individual complaint.
Reasons to Contact Deb Shops Customer Service
Customers may need to contact Deb Shops for assistance with:
- Checking an order status
- Requesting tracking information
- Reporting a delayed or missing package
- Correcting a shipping address
- Attempting to cancel an order
- Reporting a damaged or defective item
- Reporting an incorrect item
- Requesting return authorization
- Obtaining the correct return address
- Checking whether an item qualifies for return
- Following up on a refund
- Questioning an unfamiliar payment
- Resolving a promotional-code problem
- Asking about sizing or product measurements
- Updating account information
- Requesting deletion of personal information
How to Get Faster Help From Deb Shops
Gather the following information before sending an email, WhatsApp message, or online chat request:
- Locate the order number. It should appear in the order confirmation or customer account.
- Use the purchaser’s exact name. Provide the name entered during checkout.
- Confirm the account email. Use the email address connected with the order.
- Record the purchase date. State when the order was submitted.
- List the affected products. Include product names, colors, sizes, and quantities.
- Save the payment record. Record the charge date, amount, and merchant description.
- Keep tracking information. Include the carrier and tracking number.
- Take photographs. Photograph damaged packaging, defective products, incorrect items, and product labels.
- State the requested resolution. Clearly request cancellation, delivery information, a replacement, a return, or a refund.
- Save all communication. Keep screenshots of chat and WhatsApp messages and copies of emails.
Do not send complete payment-card numbers, account passwords, or other unnecessary financial information through email or WhatsApp.
Deb Shops Return and Refund Policy
The detailed Deb Shops refund policy currently provides a 14-day return period for eligible merchandise. The 14-day period begins when the customer receives the order.
To qualify for return, an item must generally be:
- Unworn
- Unwashed
- In its original condition
- Returned with all original tags attached
- Submitted for return within 14 days of receipt
The homepage and portions of the website advertise 15-day returns, while the detailed refund policy states 14 days. Because of this inconsistency, customers should contact support and initiate the return within 14 days.
The return policy also states:
- Original shipping charges are nonrefundable
- Customers generally pay return shipping costs
- Deb Shops may cover return shipping when the return results from its error
- Refunds may be denied when an item does not satisfy the policy requirements
- Customers must obtain the correct return address from Customer Care
- Returns should not be mailed to the published Cheyenne business address
Review the current Deb Shops refund policy before returning an item because return periods and requirements may change.
How to Return a Deb Shops Order
Customers should not mail merchandise without first contacting Deb Shops. Follow these steps:
- Email debshops.us@gmail.com, use online chat, or send a WhatsApp message to 307-509-5806.
- Provide the order number and purchaser’s name.
- Identify each product being returned.
- Explain the reason for the return.
- Provide photographs when an item is damaged, defective, or incorrect.
- Ask whether the item qualifies under the return policy.
- Request the correct return shipping address.
- Ask whether a return label will be provided.
- Confirm who is responsible for return shipping costs.
- Package the merchandise securely with its tags attached.
- Use a shipping service that provides tracking.
- Keep the receipt and tracking number until the refund is completed.
Do not send merchandise to 1910 Thomes Avenue in Cheyenne unless Customer Care expressly provides written instructions to do so. The refund policy states that this is not the merchandise return address.
Items That May Not Qualify for Return
Deb Shops may deny a return when an item:
- Was worn
- Was washed
- Was damaged after delivery
- Has missing or removed tags
- Is not in its original condition
- Was submitted after the return deadline
- Was mailed without following the return instructions
- Was sent to the wrong address
Additional restrictions may apply to lingerie, underwear, swimwear, clearance products, or other items for hygiene or final-sale reasons. Confirm eligibility before mailing any product.
Who Pays Deb Shops Return Shipping?
The published policy states that customers are generally responsible for return shipping costs. Deb Shops may cover or provide return shipping when the return is caused by an error on its part.
A merchant error may include:
- Sending the wrong product
- Sending the wrong size or color
- Sending an item that arrives damaged
- Sending a product with a manufacturing defect
- Failing to include an item listed in the shipment
Before purchasing a return label, ask Customer Care whether the return qualifies for prepaid shipping. Obtain the decision in writing.
How Long Does a Deb Shops Refund Take?
The refund policy does not publish a complete guaranteed timeline covering inspection, approval, payment processing, and the time required for a bank to post the credit.
When following up on a refund, provide:
- The order number
- The return tracking number
- The delivery date shown by the carrier
- The products returned
- The expected refund amount
- The original payment method
- Any return authorization or support reference
Ask Customer Care to confirm:
- Whether the return was received
- Whether the products passed inspection
- The approved refund amount
- The date the refund was submitted
- The payment method receiving the credit
Banks and payment providers may require additional processing time after a retailer initiates a refund.
Deb Shops Shipping Policy
Deb Shops advertises free standard shipping and also publishes paid expedited shipping options. Shipping prices, delivery estimates, and eligible destinations should be confirmed during checkout.
The current published options include:
- Standard Shipping: Advertised as free
- Fast Standard Shipping: Estimated delivery within six to eight business days for $34
- Expedited Shipping: Estimated delivery within three to five business days for $54
The website states that orders submitted before 2:00 PM may be processed the same day, while orders placed later may be processed on the next business day. The shipping policy does not specify which time zone applies to the 2:00 PM cutoff.
Delivery times are estimates rather than guarantees. Delays may occur because of:
- Order verification
- Inventory availability
- Peak shopping periods
- Carrier delays
- Weather
- Customs or international processing
- Incorrect address information
- Separate fulfillment locations
Review the current Deb Shops shipping policy before placing an order.
How to Track a Deb Shops Order
Deb Shops states that customers receive a shipping confirmation email containing tracking information after an order ships.
If you cannot find the tracking email:
- Check the spam and junk folders.
- Search the inbox for Deb Shops, shipping, tracking, or the order number.
- Confirm that the email address entered during checkout was correct.
- Sign in to the customer account and review the order.
- Contact Customer Care with the order number.
A tracking number may not display movement immediately after the shipping label is created. Allow the carrier time to receive and scan the package.
What to Do if a Deb Shops Package Is Delayed
If a package has not arrived by the estimated date:
- Open the carrier’s tracking page.
- Review the most recent scan and delivery estimate.
- Confirm that the shipping address is correct.
- Check for weather or carrier-service alerts.
- Contact the carrier when the package appears stalled.
- Contact Deb Shops with the order and tracking numbers.
- Request an investigation when the carrier cannot locate the shipment.
Keep screenshots of the tracking history because carrier information may change after a package is delivered, returned, or declared lost.
What to Do if Tracking Says Delivered but the Package Is Missing
When tracking shows that a package was delivered:
- Check the front door, side door, garage, mailbox, and other delivery areas
- Ask household members whether they accepted the package
- Check with neighbors
- Contact apartment management or the building’s package room
- Review any delivery photograph
- Confirm that the address on the order is correct
- Contact the carrier and request delivery details
- Report the problem to Deb Shops
Provide Customer Care with the order number, tracking number, delivery date, address, carrier case number, and any delivery photograph.
How to Cancel a Deb Shops Order
Deb Shops does not publish a detailed order-cancellation guarantee. The shipping policy states that qualifying orders may be processed on the same business day, so customers should request cancellation immediately.
- Contact Deb Shops by email, chat, and WhatsApp as soon as possible.
- Place the order number in the first line of the message.
- Clearly state that you are requesting cancellation.
- Ask whether the order has entered processing or shipped.
- Request written confirmation of the cancellation.
- Monitor the payment method and shipping email.
If the order has already been processed or shipped, the customer may need to receive it and follow the standard return procedure. Return shipping and other policy restrictions may apply.
Changing a Deb Shops Shipping Address
Contact Deb Shops immediately when a shipping address is incorrect. Provide:
- The order number
- The purchaser’s name
- The incorrect address
- The requested corrected address
- The account email
Address changes may not be possible after processing or shipment begins. If the carrier has already received the package, ask whether it offers an approved delivery-change service.
Do not submit a second order until you understand whether the original transaction can be corrected or canceled.
Damaged, Defective, or Incorrect Items
Contact Deb Shops promptly when an item arrives damaged, defective, incomplete, or different from the order.
Provide:
- The order number
- The product name
- The size and color ordered
- The size and color received
- A description of the damage or defect
- Photographs of the product
- Photographs of the package and shipping label
- The requested replacement or refund
Keep the original product, tags, packaging, and mailing materials until Customer Care provides instructions. Do not wash, alter, repair, or wear a defective item before the claim is reviewed.
Deb Shops Sizing Problems
Online clothing sizes can vary by manufacturer, style, material, and product supplier. Review any measurement chart included with the individual item instead of relying only on a familiar numerical size.
Before ordering:
- Measure the bust, waist, hips, and inseam
- Compare measurements with the item’s size chart
- Review whether the material stretches
- Check whether reviews describe the item as running small or large
- Confirm whether the listed measurements are for the body or the garment
- Review the return deadline and return-shipping responsibility
If the website description and delivered measurements differ materially, photograph the item beside a measuring tape and send the evidence to Customer Care.
Deb Shops Promotional Codes and Discounts
Promotional offers may include minimum-purchase requirements, expiration dates, excluded products, regional restrictions, or limits on combining discounts.
If a code does not work:
- Confirm that it was entered exactly as displayed.
- Check the expiration date.
- Review minimum-order requirements.
- Check whether sale products are excluded.
- Remove another code that may conflict.
- Take a screenshot of the error.
- Contact Deb Shops before completing payment.
A discount normally cannot be added after checkout unless Customer Care agrees to adjust the order.
Deb Shops Payment Problems
The website advertises PayPal checkout and may display other payment methods during checkout. Available options can vary by location and order.
If payment is declined:
- Confirm the billing address
- Check the card number and expiration date
- Confirm that sufficient funds or credit are available
- Ask the payment provider whether it blocked the transaction
- Avoid repeatedly submitting the same payment
- Check whether an order confirmation was issued
A pending authorization does not always mean that an order was successfully completed. Contact Deb Shops before placing a second order if the payment account shows a pending charge but no confirmation was received.
What to Do About an Unrecognized Deb Shops Charge
An unfamiliar transaction may be connected with:
- An order submitted under another email address
- A purchase by another household member
- A pending authorization
- A duplicate order
- A transaction processed under the legal operator’s name
- A different merchant using a similar business name
Review the exact merchant description, amount, date, order emails, PayPal activity, and household purchases.
Contact Deb Shops with the charge date, amount, purchaser’s name, billing address, and last four digits of the payment method. Do not send the complete card number.
Contact the bank, PayPal, or card issuer promptly if the merchant cannot identify the charge and you believe it is unauthorized.
How to File a Complaint With Deb Shops
If an initial customer service request is not resolved:
- Send a written complaint to debshops.us@gmail.com.
- Include the order number in the subject line.
- Explain the problem in chronological order.
- List all previous contact dates.
- Attach photographs, tracking records, receipts, and screenshots.
- State the specific resolution being requested.
- Request a written response.
- Send a follow-up through WhatsApp or online chat.
- Keep copies of every message.
Written corporate correspondence may be sent to:
ASBS Holdings Inc.
1910 Thomes Avenue
Cheyenne, WY 82001
This is the published business mailing address, not the merchandise return address. Do not include returned clothing unless Deb Shops provides written instructions authorizing delivery there.
Customers who paid through PayPal may also review PayPal’s dispute procedures when a qualifying purchase problem remains unresolved. Payment disputes are subject to deadlines, evidence requirements, and the payment provider’s terms.
Deb Shops Frequently Asked Questions
What is the Deb Shops customer service phone number?
Deb Shops lists 307-509-5806 as its WhatsApp contact number. The website does not clearly identify it as a conventional voice customer service line.
What is the Deb Shops customer service email?
The current customer service email is debshops.us@gmail.com.
Does Deb Shops offer live chat?
Yes. The refund policy directs customers to contact Customer Care by email or online chat.
What are Deb Shops customer service hours?
The detailed return policy lists Monday through Friday from 7:00 AM to 7:00 PM. It does not identify the applicable time zone.
What is the current Deb Shops website?
The active website is https://deb-shops.com/, with a hyphen between Deb and Shops.
Is Debshops.com the same as Deb-Shops.com?
The original Debshops.com domain was associated with the former Deb Shops retail business. The current hyphenated website identifies ASBS Holdings Inc. as its operator. Customers should not assume that old contact information or policies apply to the current store.
Who owns the current Deb Shops website?
The legal notice states that ASBS Holdings Inc. owns and operates Deb-Shops.com.
Where is Deb Shops located?
The current site lists the business mailing address as 1910 Thomes Avenue, Cheyenne, Wyoming 82001.
Can I return products to the Cheyenne address?
No. The refund policy specifically instructs customers not to send returned merchandise to the published Cheyenne address. Obtain the correct return address from Customer Care.
How long do I have to return a Deb Shops purchase?
The detailed refund policy provides 14 days from receipt for eligible merchandise. Because other portions of the website advertise 15-day returns, customers should initiate the process within 14 days.
What condition must a return be in?
Eligible merchandise must generally be unworn, unwashed, in its original condition, and returned with all tags attached.
Does Deb Shops provide free returns?
Not generally. Customers are normally responsible for return shipping unless the return is caused by an error on the company’s part.
Are original shipping charges refundable?
The refund policy states that original shipping charges are nonrefundable.
How do I start a Deb Shops return?
Email Customer Care, use online chat, or send a WhatsApp message. Provide the order number and reason for the return and request the correct return shipping address.
Can I return an item without contacting Deb Shops?
Customers should contact Deb Shops first. The company states that obtaining the return shipping address from Customer Care is mandatory.
Does Deb Shops offer free shipping?
The website advertises free standard shipping. Confirm eligibility and the final shipping charge during checkout.
How much is expedited shipping?
The current shipping policy lists expedited shipping with an estimated delivery time of three to five business days for $54.
What is Fast Standard Shipping?
The shipping policy lists Fast Standard Shipping with an estimated delivery time of six to eight business days for $34.
How do I track a Deb Shops order?
Deb Shops states that a tracking number is sent by email when the order ships. Check the order account and spam folder if the email does not arrive.
Can I cancel a Deb Shops order?
Contact Customer Care immediately. Cancellation is not guaranteed after an order enters processing or ships.
Can I change my shipping address?
Contact Deb Shops as soon as the error is discovered. Address changes may not be possible after fulfillment begins.
What should I do if my item is damaged?
Photograph the product, packaging, shipping label, and damage. Contact Customer Care with the order number and request replacement or return instructions.
What should I do if Deb Shops sent the wrong item?
Preserve the product and tags, take photographs, and contact Customer Care. Ask whether the company will provide prepaid return shipping.
Why does my Deb Shops tracking number not work?
The carrier may not have scanned the package yet, or the number may contain an error. Allow time for the first scan and contact Deb Shops if the status remains unavailable.
What should I do if my package is marked delivered but missing?
Check the delivery area, household members, neighbors, building management, and carrier records. Then report the issue to the carrier and Deb Shops.
How do I follow up on a refund?
Provide the order number, return tracking number, delivery confirmation, products returned, and expected refund amount. Ask when the refund was submitted.
Does Deb Shops have physical stores?
The former Deb Shops retail chain closed its physical stores. The currently active Deb-Shops.com business operates as an online retailer.
Is Deb Shops accredited by the Better Business Bureau?
BBB pages found under the Deb Shops name appear to concern older stores or former business entities. They should not be treated as verified profiles for ASBS Holdings Inc. without confirming the website, address, and operator.
What is the Deb Shops Trustpilot rating?
The Trustpilot profile for the old Debshops.com domain displayed approximately 2.1 out of 5 based on 13 reviews when this information was reviewed.
Do the Trustpilot reviews cover the current website?
Not necessarily. The profile uses the former Debshops.com domain and may contain feedback involving different Deb Shops operators or websites.
How do I request deletion of my Deb Shops information?
Email debshops.us@gmail.com and clearly identify the privacy request. The company may require information to verify the requester’s identity.
Deb Shops Compared With Other Fashion Retailers
Deb Shops competes with online fashion retailers such as Forever 21, Fashion Nova, and Shein.
Before choosing an online clothing retailer, compare:
- Available size ranges
- Product measurements and size charts
- Material and garment descriptions
- Shipping costs
- Estimated delivery times
- Return deadlines
- Return-shipping responsibility
- Refund processing procedures
- Customer service channels
- Review dates and verified purchase information
A lower purchase price may not provide the best overall value when return shipping is expensive or the return period is short.
About Deb Shops
Deb Shops is currently an online retailer specializing primarily in plus-size women’s clothing and accessories. Product categories include dresses, jumpsuits, blouses, jeans, pants, skirts, shoes, handbags, outerwear, swimwear, lingerie, underwear, and sleepwear.
The active Deb-Shops.com website identifies ASBS Holdings Inc. as its owner and operator. It is distinct from the former Deb Shops retail chain that previously operated physical stores and used the non-hyphenated Debshops.com domain.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com provides an independent rating, review, and comment section where visitors can describe their experiences with Deb Shops products, shipping, returns, refunds, billing, and customer service.
Note: This website is not associated with, endorsed by, or operated by Deb Shops, ASBS Holdings Inc., the former Deb Shops retail chain, Shopify, or any affiliated seller. Contact information, support hours, business addresses, shipping rates, return periods, ratings, complaint totals, and policies may change. Verify important information through the current official Deb Shops website before submitting personal information, placing an order, mailing a return, or relying on a refund procedure.
