Duke Energy is a major electric and natural gas utility serving customers in North Carolina, South Carolina, Florida, Indiana, Ohio, and Kentucky. Customers may need Duke Energy support for power outages, billing questions, high bills, payment arrangements, start/stop/move service, downed power lines, gas leaks, tree trimming, meter issues, deposits, scams, or complaints.
The best way to contact Duke Energy depends on your service territory and the type of issue. General billing and account questions use one set of phone numbers, while outage reporting and natural gas emergencies use separate emergency or outage numbers.
How to Contact Duke Energy Customer Service
- Duke Energy Carolinas Customer Service: 1-800-777-9898
- Duke Energy Progress Customer Service: 1-800-452-2777
- Duke Energy Florida Customer Service: 1-800-700-8744
- Duke Energy Indiana Customer Service: 1-800-521-2232
- Duke Energy Ohio/Kentucky Customer Service: 1-800-544-6900
- General Customer Service Hours: Monday-Friday, 7:00 a.m. to 7:00 p.m. Eastern Time
- Natural Gas Emergency / Gas Leak: 1-800-634-4300
- Duke Energy Customer Service Page: Duke Energy Customer Service
- Report an Outage: Duke Energy Outage Center
- Outage Map: Duke Energy Outage Map
- Billing and Payment Help: Duke Energy Billing and Payment
- Start, Stop, or Move Service: Start, Stop, or Move Duke Energy Service
- Scams and Fraud Help: Duke Energy Scams and Fraud
- Website: Duke-Energy.com
- Corporate Headquarters: Duke Energy Corporation, 525 South Tryon Street, Charlotte, NC 28202
- Corporate / Investor Relations Phone: 1-704-382-3853 (corporate/investor line, not regular customer service)
Duke Energy Outage Reporting Numbers
- Duke Energy Carolinas Outage Reporting: 1-800-POWERON / 1-800-769-3766
- Duke Energy Progress Outage Reporting: 1-800-419-6356
- Duke Energy Florida Outage Reporting: 1-800-228-8485
- Duke Energy Indiana Outage Reporting: 1-800-343-3525
- Duke Energy Ohio/Kentucky Outage Reporting: 1-800-543-5599
- Text Outage Reporting: Text OUT to 57801 from a mobile number associated with your Duke Energy account
Best Way to Reach Duke Energy by Issue
Power Outage
For power outages, use Duke Energy’s outage center, outage map, mobile app, text outage reporting, or the outage phone number for your service territory. Reporting an outage online, by text, or by phone helps Duke identify affected areas and provide restoration updates. Speaking with a customer service representative will not usually speed up restoration.
Downed Power Line or Electrical Hazard
If you see a downed power line, sparking line, or other electrical hazard, stay away and call Duke Energy’s outage or emergency reporting number for your territory. Treat every downed line as energized. Do not touch the line, drive over it, move it, or touch anything in contact with it. If there is immediate danger, call 911.
Natural Gas Leak or Gas Emergency
If you smell natural gas, hear hissing near a gas line or meter, see blowing dirt or bubbling water, or suspect a natural gas leak, leave the area immediately. From a safe location, call 911 and Duke Energy at 1-800-634-4300. Do not use switches, flames, electronics, or phones near the suspected leak.
Billing, Payments, and High Bills
For billing questions, high bills, meter reading concerns, payment posting issues, deposits, late fees, or account balance questions, call the Duke Energy customer service number for your service territory. Have your account number, service address, bill, payment confirmation, and meter information ready.
Payment Arrangements and Financial Assistance
If you are having trouble paying your Duke Energy bill, contact Duke Energy before the account becomes harder to resolve. Duke may offer payment arrangements, installment options, budget billing, equal payment plans, energy assistance program information, or referrals to local assistance agencies depending on state, account status, and eligibility.
Start, Stop, or Move Service
For starting new service, stopping service, or moving service to a new address, use Duke Energy’s online start/stop/move tools or call the customer service number for your service territory. Have your current address, new address, move date, identification information, and account number ready.
Tree Trimming and Vegetation Concerns
If trees or limbs are near Duke Energy power lines, report the issue to Duke Energy instead of attempting to trim around power lines yourself. For immediate hazards, such as a tree on a line or a downed line, use the outage or emergency reporting number for your territory.
Scams, Imposters, and Payment Threats
If someone claims to be from Duke Energy and demands immediate payment, threatens same-day shutoff, asks for prepaid debit cards, gift cards, cryptocurrency, or directs you to call an unfamiliar number, hang up and call Duke Energy using the official number for your service territory. Duke customers should not use phone numbers provided by suspicious callers.
What to Have Ready Before Contacting Duke Energy
- Duke Energy account number
- Service address
- Phone number and email address on the account
- Billing statement or payment confirmation
- Outage location and time the outage started
- Meter number or meter reading, if relevant
- Photos of damage, trees, equipment, or property issues if safe to take
- Payment arrangement or assistance-program documents, if applicable
- Names, dates, and case numbers from prior Duke Energy contacts
- Police report, fire department report, or insurance claim number if the issue involves safety, damage, or fraud
Common Duke Energy Customer Service Issues
Duke Energy customers may contact support for help with:
- Power outages
- Downed power lines
- Natural gas leaks or gas emergencies
- High bills or billing errors
- Payment arrangements
- Late payments, deposits, or disconnection notices
- Start, stop, or move service requests
- Meter reading or smart meter questions
- Tree trimming and vegetation issues
- Streetlight or outdoor light problems
- Damage claims
- Energy assistance and hardship programs
- Scam calls, imposters, or payment fraud
- Service reliability or restoration complaints
Duke Energy Customer Reviews and Complaints on CSN
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If you have contacted Duke Energy about an outage, billing issue, payment arrangement, gas leak, downed line, start/stop service request, damage claim, tree trimming issue, scam report, or complaint, you can leave a review below to help other customers understand what worked and what did not.
Emergency and Safety Tips for Duke Energy Customers
- Stay away from downed power lines and anything touching them.
- Call 911 if there is an immediate safety risk.
- If you smell natural gas, leave the area immediately and call from a safe location.
- Do not use matches, lighters, electrical switches, electronics, or phones near a suspected gas leak.
- Do not run generators indoors, in garages, or near open windows.
- Report outages directly to Duke Energy instead of assuming someone else already reported them.
- Keep mobile phones charged when severe weather is expected.
- Call 811 before digging so underground utility lines can be marked before work begins.
Billing, Payment, and Shutoff Complaint Tips
If your complaint involves billing, a high bill, payment arrangement, disconnection notice, deposit, reconnection, or payment posting issue, contact Duke Energy as soon as possible. Ask for the reason for the charge or action, request a written explanation when appropriate, and keep copies of bills, payment confirmations, notices, emails, and case numbers.
If the issue remains unresolved after contacting Duke Energy, customers may be able to contact the state utility regulator for their service territory. Utility complaint rules vary by state, so keep a written timeline and gather all supporting documentation before filing a regulatory complaint.
How to Escalate a Duke Energy Complaint
- Call the Duke Energy customer service number for your state or service territory.
- For outages or electrical hazards, use the outage reporting number for your service territory.
- For natural gas leaks, leave the area and call 1-800-634-4300 from a safe location.
- Keep a written timeline with dates, representatives, case numbers, outage times, payment confirmations, and promised follow-up.
- If the issue involves billing, payment arrangements, disconnection, meter readings, or service quality, ask Duke Energy for a supervisor or formal complaint review.
- If the issue remains unresolved, contact the utility regulator in your state, such as the North Carolina Utilities Commission, South Carolina Office of Regulatory Staff, Florida Public Service Commission, Indiana Utility Regulatory Commission, Public Utilities Commission of Ohio, or Kentucky Public Service Commission.
Duke Energy Compared with Other Utility Providers
Duke Energy competes with and is often compared to other utility providers such as Georgia Power, Dominion Energy, Florida Power & Light, Southern Company, ComEd, PECO, PPL Electric Utilities, PG&E, and other regional electric and gas utilities. Common comparison points include outage response, billing accuracy, payment assistance, call wait times, online account tools, storm restoration, reliability, and complaint resolution.
Related Customer Service and Consumer Resources
- Georgia Power Customer Service
- Dominion Energy Customer Service
- FPL Customer Service
- PECO Customer Service
- ComEd Customer Service
- Find Corporate Office Contacts on CorporateOfficeHeadquarters.com
- Identify Unknown Utility or Payment Charges on ChargeOnMyCard.com
- Read Utility Scam Warnings on ThinkItsAScam.com
- Read or Leave Company Reviews on ZeroStars.org
- Find Chat and Text Support Options on CSNDB.com
Frequently Asked Questions About Duke Energy Customer Service
What is Duke Energy’s customer service phone number?
Duke Energy customer service depends on your service area. Duke Energy Carolinas is 1-800-777-9898, Duke Energy Progress is 1-800-452-2777, Duke Energy Florida is 1-800-700-8744, Duke Energy Indiana is 1-800-521-2232, and Duke Energy Ohio/Kentucky is 1-800-544-6900.
What number do I call to report a Duke Energy outage?
Use the outage number for your territory: Carolinas 1-800-769-3766, Progress 1-800-419-6356, Florida 1-800-228-8485, Indiana 1-800-343-3525, or Ohio/Kentucky 1-800-543-5599. You can also use Duke Energy’s outage center, mobile app, or text OUT to 57801.
What should I do if I smell natural gas?
Leave the area immediately. From a safe location, call 911 and Duke Energy at 1-800-634-4300. Do not use electrical switches, electronics, open flames, or phones near the suspected leak.
What is Duke Energy’s corporate headquarters address?
Duke Energy Corporation’s corporate headquarters address is 525 South Tryon Street, Charlotte, NC 28202.
How do I contact Duke Energy about billing or payment assistance?
Call the customer service number for your service territory or sign in to your Duke Energy account online. Ask about payment arrangements, budget billing, equal payment options, special assistance, LIHEAP, or local agency resources.
How do I report a Duke Energy scam call?
If someone claims to be from Duke Energy and demands immediate payment through gift cards, prepaid cards, cryptocurrency, or an unfamiliar phone number, hang up and call Duke Energy directly using the official number for your service area. If money was stolen or threats were made, contact local law enforcement.
Is CustomerServiceNumbers.com affiliated with Duke Energy?
No. CustomerServiceNumbers.com is not affiliated with Duke Energy Corporation, Duke Energy Carolinas, Duke Energy Progress, Duke Energy Florida, Duke Energy Indiana, Duke Energy Ohio/Kentucky, Piedmont Natural Gas, or any state utility regulator. This page provides customer service contact information, complaint guidance, and a place for customers to share their own experiences.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help Duke Energy customers find the correct support path for outages, emergencies, billing, payments, start/stop service, scams, and complaints.
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Have you contacted Duke Energy about an outage, gas leak, downed power line, billing problem, payment arrangement, start/stop service request, meter issue, damage claim, scam report, tree trimming issue, or complaint? Share your experience below to help other customers know what to expect.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Duke Energy Corporation, Duke Energy Carolinas, Duke Energy Progress, Duke Energy Florida, Duke Energy Indiana, Duke Energy Ohio/Kentucky, Piedmont Natural Gas, or any state utility regulator. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences.
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