Asurion Customer Service – Complaints And Reviews

The worst service I have ever had. 2 hours being transferred 6 times. Never got any help. I want my tech service canceled now. Love my phone service. Do not want any other services from tech services. Incompetent information from customer support reps. please cancel my service or I will go elsewhere. I’ve been a customer for many years and am very disappointed.

I don’t have access to my email.so I can not download the form, there must be a better way?

I hate Asurion. Their call agents are rude!!!!!! Because I stated I did not have an alternate contact number to place on file, the rep cold transferred me to Verizon’s automated system. Not only did I have to call Asurion back and start the process over. The manager I requested to speak to defended the employee stating she could not take sides. What happened to make paying customers feel appreciated?

I am not happy with them right now either. Just filed a claim over the weekend. The phone came quickly but it was inferior. I realize it was a basic model . But what they sent had problems right from the start. A widget was put on the screen accidentally and no matter what you did it could not be removed. Took it to the phone store not only could they not remove it (3 people tried) but the screen kept freezing up. So another claim and now I wait for my new refurbished phone.I have one more year on my contract and then I am through . No more insurance plan for me!!!!!! Even simple type phones are inferior or ones that no one wants because they suck!!!!

they are terrible wasted my money!!

hi just a quick comment, while driving, a fly came into my driver side window, had my samsung mega in my left hand, finaly got tired of the fly and tryed to shoo it out with the same hand i was holding my phone SHOOFLY, I SAID SHOOING IT OUT, watched the fly take my 600 dollar phone with it, and seconds later an F150 ran it right over!!!! However, filed a claim with these people, was sent a phone that was on a negative file and cannot be used, whatever that means, was told it could take up to 24 hrs to fix, went to metro store, thay said it was still on the negaitive file, called back assurion, rep said its still on the negative file and ill half to wait a little longer, next day called back was told by a rep that it was no longer on the negative file and that he was going to help me, WRONG!!!!he just hung up on me and when i tryed to call him back, could’nt get anyone on the line,, today called back talked to rep carl, told him i had enough of this!!, he told me that ” well its now been 48 hours, so we half to make sure we fix it.. I explained im not going to hold, and i dnt want the automated system, so he stayed on the line with me the hole time while he contacted the customer support, GOT THEM ON THE LINE FOR ME, and it was finished!!!!, SO ALL IN ALL carl from assurion and lucy from customer support was able to get it done, as for the rest of their employees, they would want to pay attention to how they treat people because what comes around gos around, believe that jerkes!!!

After HOURS and HOURS and HOURS and several days on the phone with Verizon and Asurion, Asurion sent me the WRONG PHONE! I had a broken i phone 5 S. They sent me an i phone 4. In addition to that, when I called to report this, the rep said that their records showed that I had a 4! AND SHE WAS RUDE. I will look for another insurance option time the next time.

Well, I got insurance for my phone through AT&T. Lost it on plane so I tried the claim form online. Said to call them after talking with agent for 20 minutes, he asked questions to ID me but none of the questions applied to me, then he disconnected me, I thought accidentally until I read these reviews! Second call taker got to same point and said, ” sorry I can not identify you” although she could tell I was making my insurance payments!!!! I asked now what? Maybe if I spoke to the account holder, your husband. The same result, could not identify him! We have been with AT&T for at least 10 years! I don’t want a refurbished phone, I want a new one, not someone else’s problem!

Once again, the American system has gone to hell. Asurion you are some kind of piece of Junk. How can you dare charge for your service? After 3 days of waiting FreddyFallus, supervisor, is in a “meeting” because they don’t have my phone. They will call me back … I am waiting to see if there is a Freddy and they will give out your name, dude be ready I don’t know who is worse, you or Verizon. MMaybe Sansung. I would love to crack your feed. Funny thing is you probably don’t have a smartphone. I am sure there is no office, however, my friends that have been screwed as I have, I vow in the name of us to continue this fight. To the Attorney General, Freddy’s district attorney, please Freddy’s wife, leave him. He is unconscionable, however, I will not quit

I will get a new phone, you all will gits new phones. Freddy lock your doors, dog. In all fun, I bought a brand new Galaxy 4, broke in 4 days, and a blank screen. They replaced it for hundreds of dollars with another. Put it In an auto box defense case, broke again, craped, and bought an LG2. The Lg was good for 3 days dropped 8 inches, and broke again. Now I have waited three days and finally got your confirmation email and they are out of stock on my phone. Can’t promise when they are going, can’t replace it, no loaners no supervisors, no answers, no name, robbery! Verizon, you should be ashamed. I think I am going to cancel everything. So much for brotherhood and the USA where we all take care of each other. They are probably from Thailand, excuse my spelling because I am spitting mad. Somehow this is going to go viral. See you soon Freddy

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After paying top dollar for a new phone, I cracked the screen. Asurion was prompt in sending me a replacement phone, but it didn’t work. It was refurbished. After repeating this procedure two more times over a 3 month span I was finally given the option of a “new” phone. Customer service at the call-in level is the worst of the worst. However, when i asked for a supervisor I was treated with courtesy and a level of intelligence I had not experienced previously. Asurion needs to ditch the refurbished phone replacement policy.