Bose Customer Service: Support, Repairs and Warranty Help

Eric Strand

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Bose customer service can help with headphones, earbuds, speakers, soundbars, home-theater equipment, orders, returns, repairs, warranties, replacement parts and app problems. For U.S. consumer product support, call 1-800-379-2073.

For a lost, damaged or undelivered Bose.com order, call 1-800-999-2673. Bose also provides product-specific troubleshooting, chat and repair options through its online Support Center.

Bose Customer Service Phone Numbers and Contacts

The Framingham address is Bose’s corporate and legal address. It is not a retail store, walk-in repair center or standard product-return warehouse.

Do not mail a product to Bose until Customer Service provides an approved return label, repair authorization and shipping instructions.

Choose the Correct Bose Support Route

  • Headphones, earbuds, speakers or soundbars not working: Search the exact model in the Bose Support Center.
  • Warranty or repair request: Use the Repair and Replacement portal or call product support.
  • Bose.com order is missing or damaged: Call 1-800-999-2673 and retain the packaging.
  • Changed-mind Bose.com return: Start an online return within the applicable return period.
  • Product bought from Amazon, Best Buy or another retailer: Contact that retailer for an ordinary return or refund.
  • Manufacturer defect after the retailer’s return period: Contact Bose for warranty or repair assistance.
  • BoseCare claim: Use the administrator assigned to the plan.
  • Possible counterfeit product: Contact Bose with the seller’s name and product information.
  • Recalled bass module: Unplug it and use the dedicated recall route.
  • Bose Professional installed audio equipment: Use the Bose Professional support organization rather than consumer support.
  • Bose automotive sound system: Begin with the vehicle manufacturer or dealership.
  • Aviation headset: Select the aviation product through Bose Support because service and return rules can differ.

Information to Have Before Contacting Bose

Gather:

  • Complete product name
  • Model number
  • Serial number
  • Purchase date
  • Retailer or website where the product was purchased
  • Receipt or order confirmation
  • Bose.com order number
  • Description of the problem
  • Exact lights, sounds or error messages
  • App name and version
  • Phone, tablet, television or computer model
  • Troubleshooting already attempted
  • Photographs of physical damage
  • Previous repair or support case number
  • The repair, replacement, refund or other resolution requested

Do not publish serial numbers, order numbers, home addresses, payment information, account emails, device identifiers, Wi-Fi information or support case numbers in a public review.

Bose Product Support and Troubleshooting

Bose’s Support Center provides model-specific:

  • Setup instructions
  • Owner’s manuals
  • Bluetooth help
  • Wi-Fi and app troubleshooting
  • Software and firmware updates
  • Reset instructions
  • Battery and charging guidance
  • Replacement-part information
  • Repair and service options

Search using the full model name rather than a general description such as Bose headphones or Bose speaker. Products with similar appearances can require different reset, update, battery and pairing procedures.

Bose Headphones or Earbuds Will Not Connect

Before contacting support:

  1. Charge the Bose product and connected device.
  2. Restart the phone, tablet or computer.
  3. Turn Bluetooth off and back on.
  4. Remove the Bose product from the device’s saved Bluetooth list.
  5. Remove the product from the applicable Bose app when instructed.
  6. Place the product into pairing mode.
  7. Reconnect it as a new Bluetooth device.
  8. Update the Bose app and product firmware.
  9. Test with another compatible device when available.

Use the model-specific reset instructions. A factory reset may remove saved devices, presets and account connections.

Bose Speaker or Soundbar Has No Sound

Check:

  • Power and cable connections
  • Selected television or audio input
  • HDMI ARC or eARC settings
  • Optical-cable connection
  • Television audio-output format
  • Mute and volume settings
  • The Bose app connection
  • Wi-Fi and router status
  • Available product updates
  • Whether another source plays correctly

Do not repeatedly connect or disconnect power when there is smoke, overheating, sparking or a burning odor.

Bose Limited Warranty

Bose’s current U.S. summary states that the Bose limited warranty is included with Bose products and generally lasts one year.

The limited warranty covers qualifying mechanical breakdowns and battery failures but does not generally cover:

  • Accidental physical damage
  • Liquid damage
  • Power-surge damage
  • Misuse
  • Unauthorized modifications
  • Normal cosmetic wear
  • Damage caused by an unsuitable charger or power source

The warranty document supplied with the exact product and the law where it was purchased control.

Bose may require proof of purchase before providing warranty service.

How to Start a Bose Warranty or Repair Request

  1. Locate the product’s serial number.
  2. Find the purchase receipt.
  3. Open Bose Repair and Replacement.
  4. Select the correct product.
  5. Describe the problem.
  6. Complete the recommended troubleshooting.
  7. Review the warranty or paid-service option.
  8. Obtain the service authorization and shipping label.
  9. Remove accessories only when instructed.
  10. Package and ship the product according to Bose’s directions.
  11. Keep the carrier receipt and tracking number.

Do not send a charging case, cable, power supply, ear cushions or another accessory unless the repair instructions specifically request it.

Bose In-Warranty and Out-of-Warranty Repairs

For a qualifying warranty defect, Bose may:

  • Repair the product using new or refurbished parts
  • Replace it with an equivalent new or refurbished product
  • Provide a partial or full refund in exchange for the product

For service outside the warranty period, Bose may charge:

  • A repair or replacement fee
  • Applicable taxes
  • Shipping, packaging or insurance costs

Bose determines repair eligibility after receiving and inspecting the product. The estimated option shown online can change if the product condition differs from the submitted description.

Back up or remove stored information when possible. A repair or replacement can erase settings, saved devices, presets or other product data.

BoseCare Protection Plans

Bose currently offers two optional BoseCare plans for qualifying products purchased directly from Bose.com.

BoseCare Protection Plan

This plan generally:

  • Begins after the one-year Bose limited warranty ends
  • Provides two additional years of coverage
  • Covers mechanical breakdown
  • Covers battery failure
  • Covers qualifying power-surge damage
  • Provides one repair or replacement during the plan

BoseCare Accident Protection Plan

This plan generally:

  • Begins on the purchase date
  • Provides coverage for up to three years
  • Includes mechanical breakdown protection
  • Includes qualifying accidental physical or liquid damage
  • Provides one repair or replacement during the plan

BoseCare must generally be purchased with the qualifying Bose.com product. It is not offered for aviation headsets or certified-refurbished products.

Plans purchased after January 15, 2025 are administered through Servify. Older plans may be administered through Allstate Protection Plans.

Bose.com Returns and Exchanges

Bose currently provides:

  • Most Bose.com products: 90 days from receipt
  • Accessories: 30 days from receipt
  • Aviation products: 30 days from receipt

An eligible return generally must:

  • Have been purchased directly from Bose
  • Be requested within the applicable period
  • Be in good physical condition
  • Include the original accessories, cases and parts
  • Not be excluded by the current return policy

Bose provides a prepaid return label for qualifying direct purchases. Ship the product within 30 days after starting the return.

Bose may deny or limit returns involving suspected fraud, excessive return activity or violations of its terms.

Products That Cannot Normally Be Returned

Current exclusions include:

  • Personalized products
  • Final-sale products
  • Gift cards
  • Trade-In program purchases
  • Warranty, service or exchange replacement products

Shipping, handling, gift-box and gift-wrap charges are generally nonrefundable.

Promotional discounts can be deducted when part of a discounted bundle or free-item offer is not returned.

How Long Does a Bose Refund Take?

After Bose receives the return:

  • Credit-card and PayPal refunds generally process within three to five business days.
  • Other payment methods may take up to two weeks.
  • The financial institution can require additional time to post the credit.

Refunds are issued to the original payment method. Gift-card purchases are generally refunded to a Bose gift card.

Keep the return tracking information until the refund appears.

Product Purchased From Another Retailer

A retailer normally controls:

  • Order cancellation
  • Delivery problems
  • Changed-mind returns
  • Refund timing
  • Price adjustments
  • Marketplace-seller disputes
  • Retailer protection plans

Contact Bose when the issue involves:

  • A manufacturer warranty
  • Technical troubleshooting
  • Repair service
  • A replacement part
  • A possible recall
  • A counterfeit product

The Bose warranty and the retailer’s return policy are separate forms of protection.

Bose.com Order Is Missing or Damaged

For an undelivered or damaged Bose.com order, call 1-800-999-2673 or use Bose’s online order-contact route.

For a damaged shipment:

  1. Keep the shipping box.
  2. Keep all internal packaging.
  3. Photograph the box and product.
  4. Do not discard damaged components.
  5. Contact Bose for an RMA number.
  6. Use the prepaid shipping label provided by Bose.

Writing the RMA number on the package as directed can prevent processing delays.

Bose Replacement Parts and Accessories

Replacement items can include:

  • Ear cushions
  • Ear tips
  • Charging cases
  • USB cables
  • Power supplies
  • Remote controls
  • Speaker cables
  • Mounting hardware
  • Audio cables
  • Replacement batteries for approved products

Use the complete product model and serial number. Similar products can require different voltage, connector, battery or mounting specifications.

A battery should not be replaced by the customer unless Bose’s instructions expressly identify it as customer-replaceable.

Bose Bass-Module Recall

Bose is recalling certain bass modules manufactured before April 1, 2006 and sold with selected:

  • Acoustimass systems
  • Lifestyle systems
  • Companion home-theater systems

Electrical components inside an affected bass module can fail and create a fire hazard.

Owners of a potentially affected unit should:

  1. Stop using it.
  2. Unplug it from the electrical outlet.
  3. Locate the product name and serial number.
  4. Check the official Bose recall page.
  5. Call 1-888-260-0819 when assistance is needed.

Bose provides free repair for affected units. An alternative discount option may also be available under the current recall program.

Do not reconnect a confirmed recalled unit to electrical power.

Bose Product Safety Concerns

Stop using a Bose product when there is:

  • Smoke or a burning odor
  • Overheating
  • Sparking
  • A swollen or leaking battery
  • Exposed wiring
  • A damaged power supply
  • Liquid inside the product
  • Repeated breaker trips
  • Unexpected extreme heat while charging

Do not puncture, crush or mail a swollen lithium battery without approved safety and carrier instructions.

U.S. consumers can also check:

Counterfeit Bose Products and Unauthorized Sellers

Counterfeit products can have:

  • Inferior sound or construction
  • Unsafe batteries or chargers
  • Invalid serial numbers
  • No Bose warranty
  • Imitation packaging
  • Fake Bose apps or support links

Before purchasing from an unfamiliar seller, call 1-800-999-2673 or email support@bose.com to ask whether the dealer is authorized.

Keep the receipt, seller listing, product photographs and packaging when reporting a possible counterfeit.

Fake Bose Customer Service and Repair Scams

Be cautious when someone:

  • Advertises an unofficial Bose support number
  • Requests payment by gift card or cryptocurrency
  • Asks for remote access to a phone or computer
  • Requests a password or verification code
  • Promises a guaranteed replacement for an advance fee
  • Sends an unofficial repair-shipping address
  • Requests a complete payment-card or bank-account number

Open Bose.com or support.bose.com directly. Do not rely on a telephone number from a search advertisement, social-media reply or unsolicited message.

How to Escalate a Bose Complaint

  1. Determine whether Bose or the selling retailer controls the issue.
  2. Call product support or use the official Bose chat.
  3. Provide the product model, serial number and receipt privately.
  4. Ask for a support or repair case number.
  5. Save chat transcripts, emails and shipping records.
  6. Follow up through the existing case.
  7. Ask for Customer Care supervisor review.
  8. Request a written explanation when warranty or repair coverage is denied.
  9. Send documented written correspondence to Bose Corporation, 100 The Mountain Road, Framingham, MA 01701, when further escalation is necessary.
  10. Contact the payment provider for a genuinely unauthorized or eligible unresolved transaction.

A review submitted to CustomerServiceNumbers.com does not contact Bose, start a repair, register a product, authorize a return or report a recalled product.

Bose Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has no published Bose customer reviews and no established customer rating.

Because there are no visible reviews, this page does not claim that customers currently praise or complain about Bose sound quality, durability, warranties, repairs, returns or Customer Care.

New reviews can help readers understand current experiences involving:

  • Telephone and chat support
  • Product troubleshooting
  • Bose.com orders
  • Lost or damaged shipments
  • Returns and refunds
  • Warranty claims
  • Paid repairs
  • BoseCare claims
  • Replacement parts
  • Recall assistance

Frequently Asked Questions About Bose Customer Service

What is the Bose product-support phone number?

Call 1-800-379-2073 for U.S. consumer product support.

What are Bose customer-service hours?

Product support is currently available Monday through Friday from 9 a.m. to 9 p.m. Eastern Time and Saturday from 9 a.m. to 7 p.m. Eastern Time.

What is the Bose order-support number?

Call 1-800-999-2673 for a lost, damaged or undelivered Bose.com order.

Does Bose offer online chat?

Yes. Open the official Bose Contact page, select the product or issue and review the available chat, telephone and self-service options.

How long is the Bose warranty?

Bose’s current U.S. summary states that the included limited warranty generally lasts one year. The warranty supplied with the exact product controls.

How long do I have to return a Bose.com purchase?

Most Bose.com products have a 90-day return period. Accessories and aviation products generally have a 30-day period.

Does Bose pay return shipping?

Bose generally provides prepaid return shipping for eligible products purchased directly from Bose.com.

Can I return a Bose product purchased from another retailer to Bose?

An ordinary return should be made through the retailer. Bose can assist with qualifying warranty, technical-support and repair issues.

Does Bose repair products outside the warranty?

Bose may offer paid repair or replacement options. Fees, taxes and shipping costs can apply.

Can Bose use refurbished parts or send a refurbished replacement?

Yes. Bose’s repair terms allow covered products to be repaired with new or refurbished parts or replaced with an equivalent new or refurbished product.

What is the Bose bass-module recall phone number?

Call 1-888-260-0819 for assistance with the recall involving selected older Acoustimass, Lifestyle and Companion bass modules.

Where is Bose headquartered?

Bose Corporation is headquartered at 100 The Mountain Road, Framingham, Massachusetts 01701.

Related Audio Customer Service Pages

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official telephone numbers, product-support routes, return policies, warranty guidance, repair information, safety resources and customer reviews.

We are not owned by Bose Corporation, BoseCare, Servify, Allstate, a Bose retailer, authorized repair center, shipping carrier or payment provider.

Share Your Bose Customer Service Experience

Have you contacted Bose about headphones, earbuds, a speaker, soundbar, home-theater system, order, return, warranty, repair, BoseCare claim, replacement part or recalled bass module? Leave a factual review below and explain the product, support route used, approximate response time and whether the issue was resolved.

Comments are moderated. Do not include serial numbers, order numbers, addresses, telephone numbers, email addresses, payment information, device identifiers, Wi-Fi information, repair labels, case numbers or private correspondence.

Page Update Note

This Bose customer-service page was reviewed and updated on July 17, 2026. The update verified separate product-support and order-support telephone numbers, corrected support hours, updated the Framingham address and added current return, warranty, repair, BoseCare, replacement-part, privacy, counterfeit-product and bass-module recall routes.

Last Updated: July 17, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Bose Corporation, BoseCare, Servify, Allstate, a Bose retailer, authorized repair center, shipping carrier or payment provider. Bose does not provide support through this website.

Telephone numbers, support hours, return periods, warranty terms, repair prices, replacement options, parts availability, protection-plan administrators and recall remedies can change. Review the product documentation, receipt, Bose account, service estimate and official Bose website for current controlling information.

This page cannot diagnose a product, start a repair, authorize a return, approve a warranty claim, provide a replacement product, issue a refund, verify a seller or determine whether an electrical product is safe.

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