Customer Service Numbers
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Customer Service Contact Information For LYFT
I read the complaints and it’s hard to believe the ur still in business, I’ve even made attempts to contact lyft headquarters in San Francisco, Ca to no avail. I think this company needs to be and should shut down.
I had you scheduled for a pickup for 6 people and you never came, but still charged my credit card $64. I’m done with you guys.
Iam a lift driver. I had an accident at the Greyhound parking lot several weeks ago. I had just pickef up a rider and was leaving when a car backed into me.The Tallahassee po;ice were called and since the accident was in a parking lot they only help exchange information. The accident was reported to lift and I am not allowed to drive for safety reasons. I had a small dent, very small on the side of my car and now I can’t drive until this is cleared. I changed to drive with my other car but no deal I still can;t drive. WHAT? This does not make any sense. I took all the required pictures and have found there is a 2,000 deductable. I am not able to reach any help line So I am out of work.
LYFT SAYS MY DRIVER PHONE NUMBER IS INVALID. I USE THAT NUMBER FOR CALLS, TEXTS, IM ALL DAY EVERY DAY. WHAT IS GOING ON? I HAVE YET TO BECOME ACTIVATE DESPITE SUBMITTING ALL DOCUMENTS. I HAVE VEHICLE INSPECTION I CANNOT FORWARD DUE TO APP INVALIDATING MY NUMBER!
Tuesday June 5, 2018, we used lyft for a doctor appointment. We had arranged ahead of time with Cyndi Becker (763)528-5460.
She arrived on time and efficiently got us to the doctor’s building.
We had also arranged a ride for Wednesday June 6, to be picked up at 11:30 AM. I got a late text stating that she could not make the appointment: “I’m in Tampa.” (We live in Bradenton.) My husband immediately called for another ride; we had to wait 9 minutes, making me very late for my appointment.
We will not use this driver again.
1) Although she did not smoke while driving, her vehicle reeked of cigarette smoke and I could see the ashtray placed in the front seat cup holder, immediately to my left. This was extremely unpleasant, to say nothing of unhealthful. I endure many health problems; second hand smoke is not a welcome addition to my condition.
2) The late cancellation seems highly unprofessional.
It is not with pleasure that I send this report. Cyndi drove the bus and tram for the retirement community where we reside, bringing us to meals, shopping errands etc. She was recommended by another driver. When I told this today to the other driver and the activities director, both were surprised and dismayed, and said that they will no longer refer other residents to Ms. Becker.
I just got ripped off by a Lyft driver and I think the only way to address this is to go to the media in Chicago where I live!!!
Trying to talk to someone is nearly impossible…every time I typed in the code to activate the app..Lyft sends me another code. Ready to give up…so frustrated..need to talk to a customer service human.
I want to use my discount for my first ride but I’m told I have redeemed it. I have never use the service
“How do I sign up for lyft when I don’t have an IPhone or android. I only have an IPad.
Please help. Cindi”
Can you drive for Lyft if you have a court restricted driver license for work purposes?
Y do I have to keep giving u guys my license when I can read it so u should be able to
I would like you to know about an extraordinary Lyft Driver you have in Daion Irvin, working in the Chicago IL area. My son who lives in Chicago left his phone in Daion’s car last night 3/17/18. Daion called me (I live in PA) he worked with me and my son’s roommate to return the phone to my son. He certainly didn’t have to, but he did. He also put me at ease saying that he had driven my son and his friends back to their apartment. I truly appreciate him and wanted you to know what a gem you had in him!
This is the third place I have tried to reach you. I used a Lyft car today but when I called to get a car to return home I couldn’t get anything but the word payment and then I was told to contact customer service where a robot told me my account needed a payment card. I typed in the one I have always used and the robot said that I was charged $71 on Fri.march 2. I never left my home on that date and nobody has had access to my credit card. I am desperate to settle this. PLEASE, PLEASE get in touch with me. The number on my app is but when I am home as I am now and will be tomorrow is or send me an e-mail.
I have begged you to answer my Lyft question and I have not had a reply about a $71 charge that is not mine. Ann Slavick @aol.com. If there was someone to send my frustration at your incompetence you would be reported.
Last night I requested a Lyft home after work as I always do. My phone went dead while waiting on the driver but I knew to look for a Camry and the Indian guy named basheyy or something like that. As he parked and I realized he was who I was waiting on I approached the cat Nd saw the Lyft app open with my information on the screen. So I wave to get his attention and he sees me and drives off as if I’m trying to rob him. He comes around to the opposite side of the street and I approach him again this time in his side so he can hear me tell him I’m the one who requested the ride. But yet again he assumes a black man down town in the pouring rain is trying to rob him. I walked home last night in a severe thunder storm because my job was closed and had no where to go. You charged me a. No call fee which ithheld me from getting a taxi. I would like my money back.
Wanted to know how you charge I was charged got just myself this morning as I payed for 4 people last week I payed 1 price and to day same place to day 2.00 more why?
Drivers are automatically dispatched before the current ride has ended. Piggyback dispatch. I want to shut this “option” off. The option isn’t available/visible on my phone. Call was escalated? to tech sppt. No one has contacted me. This option isn’t included in the online tutorial. All of a sudden this option surprised me. Checked all Lyft emails which I keep… Nothing!
How do I schedule a pick up at the DFW TX Airport from the Rental Car Company to take me to the Terminal at 4 am. on 1 Feb 2017?
Stick to driving and not political statements
I would like to drive for lift. Using a previous vehicle I went to the inspection site but that particular vehicle was too old, so now I have a newer Toyota Prius and when I went to sign up for inspection but I got a message saying that I’m not eligible it more. I upgraded my vehicle so that I would be eligible to drive with Lyft but now I can’t even schedule an inspection.
You should give them another chance. Most of us are really good people. Once you give a bad review you will never be teamed up with that driver again. He may not have blue tooth or was glitch with system. Remember there are even some bad priests out there.
Charged 12.95$ for just 1 mile.
I am always late for work because when I request a ride the app automatically cancels it and gives me a different driver. So while I get ready for work I’m not watching my phone then they send me someone who is triple the distance away. Then, the driver calls me and says he is too far away and refuses to come pick me up. This stupid app is going to cost me my job!!! Terrible!
please open my account i have new cell phone
Yes I have. They took out 25 dollars TWICE in one week. I calling now to get my money back !!! Who to they think they are taking money out of people’s account without permission? This shit is illegal and if I don’t get my motherfucking money back I’m pressing motherfucking charges on lyft!!!! This shxt shouldn’t even be a car service no more ?? tbh
Same thing happen to me. I have two cars would never use a service like this but it seems to me that they must have some bad people working for them because they stole over 350.00 dollars from me on 7/25/16 and 7/26/16.
Never heard of them before my checking account was drained. If I find him he will wish I hadn’t and I’ll be looking for him. I WILL POST THIS TO MY FACEBOOK AND I HOPE YOU GO BANKRUPT!!!!
VERY PISSED OFF PERSON
As a Lyft Driver, it is very frustrating to drop a passenger off then wait for the next call and time goes by and you’re notified that your satellite has lost contact with Lyft and me the Lyft driver then asks for me to please move to another location where signals are better! I lose gas and valuable time!
Agreed, never even heard of the damn company and my credit card is being charged!!! WTF
On Thursday June 9th I was picked up in NYC by Black Camry T671412C the drivers name was Raji or Raju (Sp) I was on my way to the Jacob Javits Convention Center to deliver a talk in a conference for the Cloud Expo. My bag was already at the center with my belongings. I called a lyft as I often do and was picked up by this car described above. While on the highway he asked if I cancelled the trip. I had no idea why he thought that and asked “why would I be in the car if I cancelled the trip” I then said I can re-enter or do what he needed to make clear I did not want to cancel. He said you cannot do that and you must pay cash. Since I had all my belongings at the JJ Convention Center I explained I could not do this. Even though my credit car is on file with lyft I was forced to leave the car on 56th and 12th ave and I had to then walk to 32nd street. I missed my conference.
To make matters worse I sent an email to your company and explained that my organization is so angry they are considering a legal action. I heard “NOTHING” from your people.
I am not someone with spare time to send threatening emails but I can assure you this will not go unanswered.
My credit card was hacked and used to ride Lyft.
I used lyft to go to a mall both to and from. When I looked at my charges I was charged for a ride at 3PM when I never used their service at that time. Trying to get a refund is a bummer!
My debit card was charged $25 and then $19.87. Never been a member or a passenger. Like the other disgruntled writers on this page, can’t talk to anyone but received response from Andrew who is probably none existent. Couldnt get any joy so my bank cancelled my account for security reasons. So bloody inconvenient for something I didn’t authorize. LYFT no thanks I’d rather walk….
Help! What am I doing wrong? My driver was going the wrong way. I called and texted. When he texted me back he said to cancel the ride. I did. Lyft asked me why. I said why. Then I could not go beyond that page. I wanted to order a new ride. It would not let me. I called Uber. I had a problem. by then I was late for work although I should have been 20 minutes early. I had to call in sick.
I used Lyft for the first time.When I put in for the $50 credit for the first ride I was told I was ineligible.Why?? i guess I have to go back to Uber.
Hello my name is Anthony and I was approved too become a driver for lyft over 2 weeks ago and when I try and go on the app. lyft sends me a e-mail to get in contact with customer care, I have tried numerous times to send e-mails and I still haven’t received any response can someone direct me in the right direction so I can start working, Thank You….
I left my phone and property a backpack in a left drivers ?? well the driver drove off as I speaking and told him please don’t leave I’ll be back in 5 mins..please help me retrieve my belongings. Tim
Why is it impossible to talk to anyone there?
I’ve had numerous fraudulent charges. If we can find out the pick-up address, we can bust this crook.
Knowing let someone keep charging to my credit card, emailed several times that someone was charging rides on my credit card they asked for my card information and said that it would be taken care of, then after these email conversations with their help line i got even more charges charged to my card I called the 1-800 for assitance and he confirmed that none of these charges are coming from account with Lyft and then he laughed out a sorry that this is not his department and hung up on me. What kind of service is that? What kind of comany knowingly lets anyone charge to someone else’s account? Had to cancel my account, filed a police report (my own decision to file that, wasnt very helpful either but at least now there is at least 1 police report against them for theft). WOULD NEVER RECOMMEND LYFT
I currently drive for Uber and would like to also drive for Lyft. Applied and had a Mentor meeting, during which he said everything was fine and that I would hear in a day or two that I was good to go. Then he reported to Lyft that my car had “an issue with one or more of the tires or hubcaps”. Getting vague text messages telling me to fix this problem and send them copies of the receipts so I can move forward with the application process. My car passed state inspection three days before this “mentor” meeting, and I have provided a copy of the inspection report to Lyft. Like the customers above, as a potential driver I am getting the same result. Multiple messages sent with no reply whatsoever from Lyft other than continuing to send the automated text telling me to fix the problem and send them the receipts. What problem? If the State approved my tires, why would I go and buy tires just to drive for Lyft? I can’t even find out which tire supposedly needed replacement! I can assure you customers that it is just as frustrating trying to communicate with this company as a driver. I have had great response time when I had issues with Uber. Guess I’ll stay put with Uber!
I work for Lyft in Denver. I have to watch my pay every time I work. They continue to not pay me correctly and then send me an email that I made the mistake. I was offered a bonus to work 4/29/16 of $18. an hours if I worked from 5pm – 7pm. I had 1 trip at 5 and 1 trip between 5 and 6 and 1 trip between 6 and 7 pm. When I checked my pay sheet this am they didn’t pay me the $18 and hour even though I met the requirements. I cleared $5. at 5pm, $4.50 at 6 and $6. between 6 and 7pm at total of $16!!! At 7:05 I clocked off and came in. We don’t make enough money to be cheated out of our pay!!! It cost money to run a car. Gas, wear and tear DOT physicals+++inspections. I renewed my CDL in October and had my car checked by Lyft in August, sent my documents and they continue to request a copy of both after I sent them the info. I emailed them and told them they have the info. I don’t think it’s cost effective for a driver to work for lyft. Why bother?
I tried to get Lyft. They asked for my password. I do not have a Lyft password. Had to call Uber. What to do?
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