Verizon FiOS Customer Service

1-888-553-1555

Verizon Fios Customer Service Phone Number for Support and Help

Verizon Fios Customer Service Department
Verizon Fios is Verizon’s bundled broadband package. The package includes broadband dsl internet service, digital voice phone service and hd television service. Fios is now available with Quantum, their new super-fast internet package. Fios and Quantam are avaliable in limited areas, so check with the company by calling their sales line to see if Fios is available in your area.


Verizon Fios Customer Service Phone Numbers and Hours
Verizon’s Fios customer service hours are 8 am to 9 pm. Monday through Friday and 9 am to 5 pm on Saturday.

Fios Outage: 1-800-837-4966
Fios Internet and TV: 1-800-837-4966
Residential Phone: 1-800-837-4966
TTY: 1-800-974-6006
Online Support: 1-866-326-7937
Payment Information: 1-800-698-3545


Fios Address Information
Verizon General Mailbox
P.O. Box 6000
Hayden, Idaho 83835 USA
Or
Verizon Fios Payment Center
P.O. Box 920041
Dallas, Texas 75392 USA
Please check your statement, because billing addresses may have changed.


Verizon Fios Official Online Website
You can visit Verizon’s Fios Website at VerizonFios.com for more information about availability, features, and prices. Also, on the Fios account page you can login to make payments, change service or get online help and support.


Customer Service Email
Verizon does not publish customer service email addresses. However Verizon does have a contact page where you can submit your customer service issues through a form. You can access that form through this link.
Verizon Fios Help and Support Email


Social Media
Verizon Fios is a very progressive company and they maintain several social media accounts. Verizon updates these accounts very frequently. They use social media to , offer promotions, show commercials, offer contests to highlight their brand. Also, they will handle difficult customer service issues using social media. Links to The Verizon Fios social media accounts are listed below.
Fios on Facebook
Fios on Twitter
Fios on Youtube


Hints to Reach a Live Person
To reach a life person at Verizon Fios customer service, call their custome service phone number and then just do not say anything or push any buttons. Eventually, you will be connected to a live person at Verizon.
Verizon Customer Service Review and Complaints
Verizon Fios customer service is about average for a communications company. They offer customer service through a their phone numbers, email and social media.

They show all of their contact information on their website and they make their phone numbers fairly easy to find.
However, they are not perfect and they do make mistakes. Please review and rate your customer service experience with Verizon Fios below. Looking for Verizon Wireless Phone Number? We have that here.

Verizon Fios Customer Service
Verizon Fios

0.7/3 (10)

Please rate this

66 Replies to “Verizon FiOS Customer Service”

  1. I have waited over an hour to speak to a fios technician. I have nothing but problems with Verizon and have reported them to the FCc. I don’t know how they get away with treating customers as fools I will drop Verizon the day the fios contract they forced me into because of costs ends. They should be brought up on charges for failing to provide service as they are an approved monopoly

  2. Besides not being able to get through to an operator for over 1 hour, when I finally did could not understand her. She was from the Phillipines and her English was a horror. Never got what I wanted to find out and when she saw how frustrated I was she hung up on me. I cannot get through again. They say waiting time is at least 45 minutes

    I am calling the FCC and see if the can help me

  3. Inexplicably all of telephone lines, we have three, went dead – no dial tones. Fortunately we have cell phones so we could call back but who knows how many or which calls we missed while the service was “out”

    Took awhile to get the customer service number. The website had me going in circles. I finally googled FIOS phone customer service phone number and after sorting through a number of sites which just took me back to the Verizon web page(s) I for a number.

    When I finally located a number I called it. I got a computer helper which was trying to walk me through a repair. To my frustration it was a time consuming waste of time

    Finally it dawned on me to just press “0” in the hope it would get me to a person. It took an eternity to get to speak with someone – I kept getting messages that all personnel were busy and I had to wait what seemed like an eternity.

    I finally got through to a person and while she seemed nice enough and willing to help, I needed an interpreter. English was clearly not her first language and to compound matters she muffled her words. When I asked if I could speak to another as I couldn’t understand her, the call got disconnected.

    I called back and this time when I got the computer “rep” I immediately pressed “O” and got through to an extension for live reps. After 20 minutes of holding on I finally got through to another rep. Eventually it was recognized that they could not restore service without a service call.

  4. Wow. You set the bar so low for customer service these days and yet time and again verizon manages to get under it. Getting a live person on the phone in under an hour AND getting someone that speaks english as a primary language is virtually impossible. If they actually help you it’s like hitting the lottery. Why do I stay with them? it’s the only option I have. Once I get another option SEE YA!

  5. Horrible customer service! I was promised a $400. Visa gift card in January. When I called today to follow up on my card that I never received, which a Verizon representative promised me, I was told I was never eligible for a visa gift card. My question is than why was I told I was getting one? Mrs Brooks the supervisor on duty sa7d she could guve me a $20 credit ! How is it ok to promise a customer $400 and think $20 is a comparable compensation?? So sad that Verizon would treat a loyal customer who pays almost $200 a month such poor service!

  6. Absolutely horrific experience!!! Using the remote to select channels, I selected the channel 200 to channel surf the 200 to 300 channels. I was locked into an order screen for starz and I could not exit. I pressed exit and then ok and to my horror was told I had ordered starz. I immediately called Verizon and was put through the automated maze until finally I reached a real human. This human, named Calandra, informed me that she was not able to cancel the order until June 9th. The remote could order and connect the service but could not disconnect the order???? To make maters worse, I was informed that even thought she would issue an order for disconnect, charges would appear on my bill and I would have to call Verizon again to have the charges removed. I demanded to speak with a supervisor. She came back on the line and said that her supervisor told her to tell me that there was nothing she could do. I again demanded to speak with a supervisor and asked the supervisor’s name. She told me his name was Ron. She put me on hold. When she came back on she said that she would have to place me on hold until Ron was free. I held until the line went dead. Ron where are you? No supervisor!!!

    I called the customer service number, again. A Mrs. Carabajal looked at my account. She told me that the service had not be activated and she would place a disconnect order since one had not yet been placed. I voiced my concerns about charges. She told me that she would monitor my account and when the charges hit, she would place the credit for me and would call to inform me that she had taken care of the issue. I will wait to see if indeed this issue is resolved without additional time and effort on my part.

    I fault Verizon for having a system that facilitates subscribing to services and not requiring a second confirmation as to intent or an easy exit to cancel. Shame on you Verizon!!!!!!!

  7. VERIZON FIOS ABSOLUTELY SUCKS. THE ON DEMAND MOVIES NEVER WORK. THE SOUND IS NEVER THERE AND THE PICTURE IS COMPLETELY GONE. INSTEAD OF THE PICTURES, I HAVE A PIXALATED SCREEN. YOU GUYS ARE ABSOLUTELY TERRIBLE AND I HATE YOU.

  8. This is from another Totally Disappointed Verizon customer…when my 90 yr. old mom allowed my Hater brother input on the cable service/internet, it was just a matter of time before the On Demand was disabled…the Internet was down 2 or 3 times a month…NOW isn’t that enough? NOPE when you call customer service, you can’t be helped At All without knowing such info AS: how much was the last payment(to the penny)… or no help DO YOU GET 7& NO ONE WILL EVER CHECK BACK WITH YOU SO….Are they worth it ?

  9. is there a way to complain to a live person at this very moment I have telephone cable internet and a security system with Time Warner so I decided to shop around to see if any other company offers everything I have and what is the price range so I decided to call Verizon FiOS the first woman was very pleasant she looked up my zip code and said wonderful news you have Verizon FiOS in your area I will connect you with someone that can answer all of your questions about our bundle package she hooked me up with someone named Emily Emily was very nice at first she went over my information I let her know that the service will not be for me it would be for my mother I’m just checking around prices all of a sudden the friendly conversation got a little ugly she told me that there was no way she can price any packages they had unless the person is getting the service was there because they had to do a credit check I said you have to check credit just to give me prices on your bundle package she said yes we do but it doesn’t make a difference because all we have in your area is Internet and phone I said Internet and phone that’s not a bundle package Emily replied to me what we do not have cable in your area that is so stupid how can you have internet and phone in my area and I can’t you cable and I also have a security system with Time Warner Verizon FiOS don’t even offer a security system so in order for me to get price on a bundle package they had to see where your credit score was I guess Emily thought that I was going to jump on the Verizon fios bandwagon

    but with the attitude and the way she acted when she realized that I was it suits him from Time Warner I just wanted to know their prices she didn’t want to help me anymore

    so again is there a number I can call to complain to a live person

    Thank you

    Quinton

  10. Verizon Fios Customer Service Is Non Existent.

    Here is a letter I sent to the CEO telling my nightmare experience with their “Customer Service Representatives:

    Lowell C. McAdam

    Chairman and Chief Executive Officer of Verizon

    140 West Street

    New York, New York 10007

    Dear Lowell C. McAdam:

    On February 27, 2014, I switched to Verizon Fios for my cable television, home telephone and internet service after being a customer of Optimum Online for 30 years. I decided to become a Verizon Fios customer because of the value and your claims of excellent customer service provided. Yet several recent events have made me question my decision to switch to Verizon Fios.

    The Verizon Fios installation technician did a wonderful job of installing the necessary equipment. He was courteous, professional, neat and a gentleman. He took the time to explain all the features of Verizon Fios and did not leave until all my questions were answered satisfactorily. In my opinion he is an asset to your organization.

    For several weeks after the service was activated I did experience service issues not associated with the installation of equipment, but more of technical nature that had to be corrected from your service department remotely. I understand that some issues are to be expected with new installations and did not mind the inconvenience. At this point in time my experience with the customer service department was pleasant and wait times on hold were just a few minutes.

    In late April 2014, after the winter snow had melted a Verizon crew arrived to bury the cable exiting from your junction box leading to my home. The two Verizon employees used a straight edge shovel to split my lawn and inserted the cable approximately two inches under the ground. I advised them that I have my lawn aerated every year and the aerator pulls plugs of grass at least three inches deep out of the ground. I suggested that they bury the cable deeper to avoid future damage. They said that they would bury the cable deeper, however after a few months have passed there are sections of the cable that are now laying on top of the ground exposed to the elements.

    On Friday June 13, 2014, I experienced a brief power outage and when the power was restored my Channel Guide, Caller ID, On Demand and Internet services were not working. I called the Verizon Fios customer service department and was on hold waiting for a technician for 45 minutes. I explained to the Verizon technician the issues that I was experiencing and he advised me to reboot the router, which I did but that did not rectify the problem. He then asked me for my cell phone number so he could stay in contact with me while he reset the cable box remotely. These remedial actions did not work and he asked me to disconnect the router and connect it directly to a television cable box to see if that would work. While I was connecting the router to the television cable box the phone call was dropped. I waited over 30 minutes for him to call me back to no avail. I even called his number (949-783-4700) that was listed in my cell phone and kept getting a busy signal.

    After waiting a few more minutes I decided to call the customer service center and again I had to wait approximately 25 minutes before a technician was available. I explained to the second technician what had transpired and the service issues I was experiencing. I also questioned why I didn’t receive a call back after I was disconnected. He stated that the first technician probably received another service call and was handling that. He also informed me that the first technician ordered a replacement router for me and it would be delivered on Monday June 16, 2014. I then stated that it would have been nice for someone to inform me that a replacement router had been ordered and also inform me that the testing of the Fios system was completed not leaving me in the dark as what to do. He then asked me for my cell phone number so he could call me on that prior to some tests that he wanted to perform. The number he called from is 888-294-6804. He then performed the exact steps that the first technician did and the issues were still there. I asked him if I should go to the main Verizon Box in my basement and reboot it, he said that wasn’t the problem. I then asked him to inform me which indicator lights should be illuminated on the main box and he answered with an attitude the power light. I explained that the power light was on but I wanted to know which indicator lights on the inside panel should be illuminated. He angrily stated “I don’t know”. I then asked him if I could exchange my malfunctioning router at a nearby Verizon Fios store instead of waiting several days for a router to be delivered and he told me no. I explained that I use the internet for business and needed it up and running as soon as possible and he said that I would have to wait for the delivery. I then asked to speak to a supervisor. After waiting 20 minutes for a supervisor I asked the technician to please have the supervisor call me when he/she arrived because I was on my cell phone using my cellular minutes. He said I would have to wait for the supervisor to arrive, I told him I could no longer hold on the line and please have the supervisor call me back. He was rude, discourteous and unprofessional and told me I would have to hold on. I then told him I can’t wait all night for a supervisor who is either on a coffee break or out to lunch and that I was hanging up.

    I waited another 30 minutes and did not receive a call back so my wife called the Verizon Customer Service number and again it took over 20 minutes to get a service representative. My wife explained all that had happened to the service representative and he was very apologetic for the treatment we received. He said he would get us the help we needed and connected us immediately to a third technician. The third technician was very professional, courteous and caring. I asked him if it would be possible to exchange the defective router at a local Verizon Fios store and he said yes, but call first to make sure they have it stock so as not to make an unnecessary trip. I thanked him and said goodbye. While we were on the phone there was an incoming call but we decided not to answer it because we did not want to have to call back the service center if we got disconnected. It turns out that it was a Verizon Fios supervisor who mumbled her name on our voice mail so I have no idea who she was and also did not find it necessary to leave a call back number with an extension number so I could contact her directly. I think it is not unreasonable to expect to speak to a supervisor within several minutes of requesting to do so. This whole scenario took over 3 ½ hours of my time so I was not going to call back a general telephone number just to be placed on hold again for who knows how long.

    On Saturday June 14, 2014, I went to the Spring Valley, NY Verizon Fios store and exchanged my defective router. The two women Noreen and Jackie were a pleasure to deal with and very accommodating. However when I installed the new router it did not rectify the service issues I was experiencing. I again called the customer service center and spoke to a Verizon technician named Jeff (800-837-4966) who was pleasant to deal with and explained what I was experiencing. He ran some remote tests as the other technicians had done and stated he was trying to rebuild a data bridge connection, but was unable to do so. He also stated that the coax cable from the main Verizon box in the basement to my router upstairs may be defective because there was no communications between the two units. I asked him to set up an appointment for a service technician to be sent to my home to rectify the problem. He made the appointment for a service call and informed me that if the coax cable was defective there would be a service charge to make the repair, but if the issue was caused by any of Verizon’s equipment malfunctioning there would be no charge.

    On Sunday June 15, 2014, after being without my Channel Guide, Caller ID, On Demand and Internet service for three days I decided to reboot the main Verizon Box in my basement, and guess what? The system is up and running, no thanks to your technicians.

    Your organization seems to have no idea on how to provide customer service as demonstrated by the uncaring behavior of two Verizon employees who buried the cable, the first technician not calling me back, the poor attitude of the second technician and the so-called supervisor. These five individuals should be mandated to attend customer service classes because it is obvious they don’t understand how important it is to the company they are working for.

    I took the time to write this letter to encourage you to focus on improving your customer service. It is extremely distressing for customers to experience such poor service and treatment by uncaring individuals. Because of the actions of these five individuals and the poor service provided by Verizon, I have decided to cancel my Verizon Fios service and pay the early termination fee even though I feel I should not be required to do so for such poor service and treatment.

    I know I will incur additional expense going back to Optimum Online, but it’s a price I am willing to pay to have dependable service, courteous customer service and much shorter wait times to speak to customer service representatives and technicians. In my 30 years as an Optimum Online customer I did not experience as many issues as I have with Verizon Fios in just over three months of service. I have cancelled my Verizon Fios service effective Monday June, 17 2014, and I will tell anyone who is considering switching to your company about the treatment I received, poor service, long wait times, etc. and try to persuade them not to make the same mistake that I did.

    Sincerely,

  11. This is the worse company you can use the ofer me 195$. A month and now. I have to pay almost 1,000.00. X 2 months and have. I will not recomend anybody to try’ this scam

  12. just called this number for Verizon Fios…followed the prompts right to a live person. She solved my connectivity issue for my son’s tablet device. I was impressed with how quick and easy this was. I has expected it to be a bad experience and was very pleasantly surprised!

  13. my name is Gregory mistrette l live in pompton planes nj I hope on in near future I would like to get nyra network in my area on Verizon fios let me know assp by e mail

  14. Waited earlier this week for 43 minutes on phone to no avail. Tonite I waited for 24 minutes before hanging up. When I was in Florida, we all complained about Comcast, sorry to say, they are an improvement over Fios.

  15. I had subscribed to Fios last week Wednesday and the install was this past Saturday and to no avail in couldn’t be installed because the jerks didn’t wire the an entire line in my building!!!! It’s now Tuesday and no answer when this we be corrected. I am going to cancel this crap and go back to Optimum. This is very and to think we must pay to have a TV signal. I miss the good ole days when you didn’t need a stupidg cable subscription. Our government sucks.

  16. I think Verizon is an example of total inefficiency when it come s to customer service. Our house phone has been out of order for 4 days and I have waited for a technician for 3 full days with each day getting wrong information about time of day and wrong days and no shows.

    Heads should roll in this company. When my current plan has expired I have to think seriously about changing provider for computer, phone and tv, Unacceptable service!

  17. Takes forever to talk to someone, sometimes,they disconnect.Totally unacceptable. Makes me want to change to another carrier.

  18. FIOS nightmare after calling in Sept 15 to inquire about adding a few sports channels. I was offered a $12 upgrade with a $5 discount for the first 12 mos. My next bill increased $65, have been on the phone with them 6-7 times, each time the rep supposedly corrected the problem. Next month It starts over again, been doing this for 4 months now, an hour, usually more each event. Can’t be handled in the store, in-person; tried that 4 times. I’m so sick of this’s company. Customer service is the worst I ever dealt with.

  19. Some of my channels are not coming through on my set-top box. My cheap adapter box does have the missing channels. It is now 8:30 PM on Saturday night(9/24/16) and I have been on hold for one hour and 43 minutes.

    THis after giving up on Friday night after I tried initialising the box twice.

  20. Changed banks last year and have attempted to have automatic billing changed to the new account. I was told that I could do this online but it wouldn’t allow me to do that. Have called an additional 2 times and was assured both times that it was changed. Here I am 4 months later and Verizon is still using my old account, which I want to close.

    I agree with previous comment about COMCAST. At least you could contact a live person without going through all the excessive wait time and then excessive call back time. WORST SEVICE EVER!

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