Verizon Wireless Customer Service

1-800-922-0204

Verizon Wireless Customer Service Contact Phone Number for Support and help.

Verizon Wireless is America’s Largest and Most Reliable Wireless Network.

Make calls, send emails and download files on America’s largest and most reliable wireless network.

More people choose and stay with Verizon Wireless than any other wireless brand. Verizon also provides tv and internet service for your home through their Fios division.

More Verizon Wireless Contact Information

Phone Number for Verizon Mobile Customer Service: 1-800-256-4646

Official Website: www.verizonwireless.com

What is Verizon Wireless’s Phone Number?

The phone number to contact Verizon Wireless Customer Service is 1-800-922-0204

What are Verizon Wireless Hours for Customer Service?

Verizon Wireless Customer Service Hours
Mon – Fri, 7 AM – 11 PM
Sat – Sun, 8 AM – 9 PM

Is their a different phone number for Verizon Wireless Pre-Paid?

Yes that phone number is 1-800-294-6804 and the hours for pre-paid services are Mon – Sun, 6 AM – 11 PM.

Can I dial Verizon Wireless Customer Service from my mobile device?

Yes just dial *611 from your Verizon phone

How do I contact Verizon Wireless by Chat?

Just visit the Verizon contact page here.Then click the button near the bottom of the page that says Chat.

How do I contact Verizon Wireless’s Corporate Office?

They are located in New York City. Verizon’s address and phone number is listed below:
1095 Avenue of the Americas
New York, NY 10036 USA
1-212-395-1000

Do you list the phone number for Verizon home line repair? 

Yes, we do. Click here for Verizon’s repair number.

Verizon Wireless Customer Service
Verizon Wireless

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203 Replies to “Verizon Wireless Customer Service”

  1. I purchased a Samsung Galaxy note for my wife as a gift it cost 1299.00 I also purchased the most expensive insurance the plan would allow for the device . My wife is having technical issues because of the devices S pen . We have only had the device for 8 days , So when she called Verizon customer service they told her since we haven’t had the device for 14 days that they would notate our account and to take it to the nearest store and they would replace it. So my wife called the Library Mo. store and talked to someone named Nakita who answered the just answered the phone by saying hello , my wife was like is this Verizon she replied umha , my wife explained to her what was going on she put us on hold and got back on the phone and told her she didn’t know who she talked to but they weren’t going to help us and wouldn’t even look up our account , she was very rude to a customer that spends more a month on their Version bill then they do their car payment . So I called back and talked to someone named Shawn who wasn’t any different , wouldn’t listen to anything I had to say are even look up my account . I then called back customer service and told them what the Liberty store said and how we got treated , they seen the notation in our account and called Liberty themselves , they got back on the phone with us and told us sorry but they can’t make a store coroperate with us and that they would try to find a store that would honor thier 14 day return policy , they got back on the phone and said sorry there was nothing they could do and now we were stuck with a device that is not fully functional even though we only had it for 8 days and have insurance on it. What kind of business practice is this , I thought Verizon was a reputable company or else I would have never made a $1299.00 purchase with them , I am totally floored over the fact that I’m being treated like this , I have over 4 device and plans for the whole family . PLEASE take my advice and think twice before using this company , if I can save one person from getting ripped off like I did then this review was worth it , I’m 48 years old and this is the first one I ever had to write

  2. Verizon Wireless is the worst company I have every dealt with. Impossible to speak with a live agent on the phone. Continually have issues with my service.

  3. I just found out on 5-17-2018 that Verizon has sent a account with my name to collection. I never had a Verizon account now or in the pass. I found this out by looking at my credit report. this account was open and closed in 2015. I called Verizon and was passed around from department to department with no help to resolve this problem. I was told to go on line and file a fraud form. I have been on line for two hours now. I have been looking at the same problem with other people. I still have not been able to get to there fraud forms. now I have been working with my bank for a line of credit and cannot complete this until I clear this up or pay off a account that is not mine. Verizon has not been given me any help with resolving this account. I was told to fill out a fraud form that I cannot find on line. Then wait 30 – 60 days for Verizon to investigate there problems. In one day I have spent Four hours on the phone and on line trying to get Verizon to look and fix this problem. I have not been this Mad for years !!!! Verizon should be charged for creating this problems then make me chase down there down fall. this look like a way to make money from consumers trying to keep there good credit ratting.

    company’s like this is no good. they need to re look at there book keeping.

    Ken

  4. Similar issue of incorrect reporting on my Bureaus from Jan 18, 2012..? I closed the Account Oct 2011 and paid in full immediately upon receipt of “Final Billing”. I had there Services almost 20 yrs. Never paid late. Phoned to make final payment when Acct Closed & never rcvd a balance due for 3 months of $65. How could I have a balance due when I paid from my “Final Billing Statement”..? Obviously, I would not ignore such a small amt and tarnish my Credit rating. He said it has been turned over to Collections but if I paid that day it would not affect my Bureau or my positive standing with them. Gave him payment info over phone. * 2 weeks later they refunded me this amount. Kept my receipt as CYA. Darn good thing I did, ugh? Now, I see they failed to correct the Collection status on my Bureau..? Go figure! I will not turn the other cheek for their mistake, as this affects my Credit Score. Plus the fact it is principle of correct reporting. Sprint has same issues I’ve heard… these Co’s are a pc of work. Granted it will fall off in 8 mos, however this is wrong and I want it corrected immediately. Ludicrous! All you end up with is frustrated, angry and extremely upset.

  5. Found out when i ran my credit that i had a fraudulant charge pending for January 2017… I have never had Verizon phone service , so i filled out the forms and sent them a letter and after speaking with someone they said they would get back with me within 4 days…so 13 days later i call back (since no one returned my call or inquiry. Now i am told to get a police report and mail it to their Fraud department.I know nothing about this so really have nothing to tell police. There is a breakdown in the process somewhere and I’m paying for it . Customer service rating is 0

    1. Similar issue of incorrect reporting on my Bureaus from Jan 18, 2012..? Ludicrous! All you end up with is frustrated, angry and extremely upset. I had there Services almost 20 yrs. Never paid late. Phoned to make final payment when Acct Closed & never rcvd a balance due for 3 months of $65. Obviously, I would not ignore such a small amt and tarnish my Credit rating. He said it has been turned over to Collections but if I paid that day it would not affect my Bureau or my positive standing with them. Gave him payment info over phone. 2 weeks later they refunded me this amount. Now, I see they failed to correct the Collection status on my Bureau..? Go figure! I will not turn turn the other cheek for their mistake, as this affects my Credit Score. Plus the fact it is principle of correct reporting. Sprint has same issues I’ve heard… these Co’s are a pc of work. Granted it will fall off in 8 mos, however this is wrong and I want it corrected immediately.

  6. I contacted my local Verizon store via phone to upgrade to the Go Unlimited data plan. “No problem” was what I was told. When I checked my Verizon account, I noticed I was upgraded to the more expensive Beyond Unlimited plan ($40 more a month) I immediately called back to the store and then I was told the Go Unlimited plan doesn’t work in my area. Why wasn’t I was informed about that right away? A couple of days later, I visited the store in person. I was then told that I could switch to the 16GB plan at the beginning of my next billing cycle for $90/month plus the $20 per line. So I switched to that plan to save $30/month. My new billing cycle began 2 days ago and I see I am still on the Beyond Unlimited plan and I am not allowed to downgrade during a billing cycle. What kind of customer service representatives do you have representing your company in Shawano, Wisconsin? Apparently, not very trustworthy ones! Are they making a commission for signing customers up for expensive data plans that they did not want or ask for?! I rate your customer service 0 out of 10

  7. Bad Bad trying to report a death of retire and cant get into to talk with anyone not good with internet am 80 yrs old please a # to call

  8. I purchased a galaxy s7 and tried to set it up to use .I even paid for a month for #123 and found out the sim card was bad, So I was told by a Verizon rep.to go buy another sim card, I went to best buy where I got the phone and they replaced the phone and everything. I had it activated but verizon gave me a different number(1234) now what do I do with a phone number I can’t use because it went with a phone that wasn’t working . How do I go about canceling the payment for phone number

  9. Verizon is not a customer service company. Moved from a carrier to Verizon one week ago and my wireless is not yet working. They made a mistake in my phone number more and was is very sad is that I cannot have a person on the phone to speak with.

  10. on May 28, 2016, 2:48 pm a Verizon customer used my phone to call Verizon customer service to cancel his cell phone service, because the cell had never worked well and always had an error to block all functions (even never receiving a coming call) since 2014. He had services at Verizon local store, the problem was never solved. But every month he kept paying about $87 dollars per month..A Verizon lady representative kept on and on over the phone, it took 18 minute finally she agreed to send an over $100 services charge for cancellation. I have used T-Mobile, which offers great service and programs at reasonable price for the elderly. We went to a local AT & T cell services store, the salesman offered a great service at a reasonable price – showing a big concern and care for the elderly. This is first time for me to know how a company charge an elderly for such a bad service for years. Therefore, I want to put a comment here. Everybody will get older and enter an aged life. I hope people who handles service for an elderly would be more kind and thoughtful.

  11. I hate that it took me over 30 minutes to end up with a computer, no human. Extremely frustrating and I wish Verizon had some competition. Terrible, horrible customer service. UGHHHH!!

  12. Absolutely the worst excuse for customer service ever. Tried to upgrade my phone after being made aware a special offer through an online rep–dealt with a clueless store sales rep whose only goal was to try to sell me the most expensive phone and as many accessories as possible. The in store personnel would not honor the offer for discounts and credit for old phone as promised by the online rep. The store manager was rude and unprofessional. In two separate store visits and two online calls I spent over four hours trying to get the issue resolved. Left the store feeling frustrated and angry.

  13. I let my son use my debit card one time to pay for his minutes.The last 2 months they have takem it out of my account.I called and they wanted info I didn’t have.The lady was very nice and it is supposed to be resolved.I have to get a new debit card any way,a 2 week wait or pay 435.00 FOR OVERNnight.I asked if they vertifed the person for identify.She said they were supposed to.

  14. was paying online and Verizon collected my payment f112 dollars on April 4 ,on APRIL 5 VERIZONE STOLE 461 DOLLAR FROM MY ACCOUNT. Trying to get information from ANYBODY forget it I could get more from north korea.Everyone just blows you off and passes you on to robogirl.I had NO contract and was paid up so why was I ripped off—-somebody.

  15. I live in a rural area and have very poor service……….why should I have to buy extra equipment to have a working phone? I was not informed when I bought a Verizon phone that I live in an area that can’t get service without an extra expense. I am truly disappointed.

  16. Just got off phone. Had a popup on my phone I did not understand. I am an oldster (over 70)> He helped me

    solve the Problem and in language I could deal with. Certainly, my thanks, and a thumbs up for the help. I tried to convey this in the survey but could not!

  17. I have been making payments using my phone application. Today I went to make payment and the “security code” was not accepted. I tried several times without success. Then I calling customer service and was able to make payment over the phone using the same card. I asked to have the security number verified. I had to be transferred to a financial representative. Finally, I spoke with one and was told they can only check my security code if making a payment. I told him I already had using their phone. I then asked to speak with a supervisor and spoke with Calvin. He told me the same bunch of malarkey. I then asked to speak to his supervisor and was told I would speak with “Steve”….I waited several minutes and finally hung up. This is very poor service.

  18. I am trying to create an account on Twitter. I was sent a verification code to my cell, and now it will not accept that verification code. So I was to be sent another, and I am still waiting for it.

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