CorrLinks Customer Service: Login, App, TRULINCS, Messages & Reviews

If you need help with CorrLinks customer service, the CorrLinks app, TRULINCS messaging, a Premier Account subscription, login problems, invalid credentials, Error 1020, an identification code, inmate contact approval, blocked contacts, missing messages, message delivery, refund questions, or an account complaint, the correct support route depends on whether the issue is with CorrLinks, the mobile app, the correctional facility, the Bureau of Prisons, a state DOC, or the incarcerated person’s access to messaging.

Verified CorrLinks Customer Service Contact Information

• CorrLinks Support Email: CorrLinksSupport@a-t-g.com
• Advanced Technologies Group Email: info@a-t-g.com
• CorrLinks / ATG Phone: 1-515-221-9344
• CorrLinks Website: CorrLinks.com
• CorrLinks Help: CorrLinks Help
• CorrLinks Login: CorrLinks Login
• CorrLinks Register: Create a CorrLinks Account
• CorrLinks Android App: CorrLinks on Google Play
• CorrLinks iPhone App: CorrLinks on the App Store
• Advanced Technologies Group Website: A-T-G.com
• Current ATG / CorrLinks App Support Address: Advanced Technologies Group, LLC, 1601 48th St Ste 220, West Des Moines, IA 50266
• Legacy / Previously Listed Address: Advanced Technologies Group, LLC, 3090 NW Prairie Lane, Ankeny, IA 50023 (older listing; verify before relying on it)

Important CorrLinks Support Note

CorrLinks is not the same as a normal public email service. For federal prisoners, CorrLinks works with the Bureau of Prisons TRULINCS system. For state and local facilities, CorrLinks availability depends on the correctional agency and the specific service being offered. Some issues can be handled by CorrLinks support, while others must be handled by the inmate, the facility, the Trust Fund Office, the prison administration, the state DOC, or the Bureau of Prisons.

Do not post inmate names, inmate numbers, prison locations, personal addresses, phone numbers, or private family details in public reviews.

Choose the Correct CorrLinks Support Route

• App problem, sync error, Premier Account issue, mobile device issue, or app login problem: Contact CorrLinksSupport@a-t-g.com and include device details, screenshots, and your account email.
• Website login problem, invalid credentials, or password reset issue: Use CorrLinks login and account recovery tools first.
• Invitation code not working: Check whether the code is expired, entered correctly, or tied to the same email address that received the invitation.
• Federal prison TRULINCS question: Review the Bureau of Prisons TRULINCS guidance and ask the inmate to verify the contact entry with the facility.
• Inmate accidentally blocked or removed: The inmate may need to submit a request through the local institution’s Trust Fund Office.
• You were blocked from communicating through TRULINCS: The BOP says block appeals may need to be submitted in writing to the Warden within the required time period.
• Message not received by inmate: Confirm the facility offers messaging, the inmate has access, and the message appears in your CorrLinks sent box.
• Account deletion or privacy issue: Contact CorrLinks support and avoid posting account details publicly.
• Payment, refund, or Premier subscription issue: Check whether the payment was made through CorrLinks, Apple, Google Play, or another platform.

Information To Gather Before Contacting CorrLinks

Having the correct account and facility details ready can help CorrLinks or the facility understand the issue faster.

• Your CorrLinks account email address
• Your CorrLinks username, if different from email
• Error message or error code, such as Error 1020 or invalid credentials
• Screenshot of the error message
• Whether the issue is on CorrLinks.com, Android app, iPhone app, or tablet
• Device model, operating system, app version, and browser
• Whether you have an active Premier Account subscription
• Payment date, receipt, app-store receipt, or transaction ID if the issue involves billing
• Invitation code date and the email address that received the invitation
• Correctional agency or facility type, such as BOP, state DOC, Navy Brig, or county jail
• Whether the inmate says the contact was added, blocked, removed, or pending approval
• Previous CorrLinks support emails, case numbers, or responses

Common Reasons Customers Contact CorrLinks

• Cannot log in to CorrLinks
• Invalid credentials error
• Error 1020 or access blocked message
• Identification code or invitation code not working
• Forgot username or password
• Premier Account app subscription not recognized
• CorrLinks app will not sync
• Too many devices registered
• Messages not updating or not being delivered
• No notifications from the app
• Need to delete a CorrLinks account
• Accidentally blocked or removed an inmate
• Inmate cannot receive messages
• Refund or unused balance question
• Confusion between CorrLinks, CorrLinks Text Chat, CorrLinks Video, JPay, Securus, ICSolutions, or ConnectNetwork

CorrLinks, TRULINCS, and Federal Prison Messaging

For federal prisons, CorrLinks is connected to TRULINCS. The Bureau of Prisons says inmates can only send and receive electronic messages from people on their approved contact list. The inmate must request to exchange electronic messages, the contact must be approved, and an automated CorrLinks message is then sent to the outside contact asking whether they accept or block future communication.

The BOP says all BOP-operated facilities have TRULINCS, but contract facilities do not operate TRULINCS. If your loved one is in a non-BOP, state, local, military, or contract facility, the available messaging system may be different.

CorrLinks Invitation Code Problems

If the identification code from your CorrLinks invitation email is not accepted, check the date of the email. The Bureau of Prisons says the invitation to accept an inmate’s communication is valid for 10 days. If the 10 days have expired, the inmate may need to re-add the contact request so a new invitation is generated.

Also confirm that you are registering with the same email address that received the CorrLinks invitation. If the inmate entered the wrong email address, the inmate may need to correct it from the facility side.

Not Receiving a CorrLinks Invitation Email

If the inmate says they added you but you did not receive the automated message, check with the inmate to confirm the email address was entered correctly. Pay close attention to spelling, periods, numbers, and the email domain, such as Gmail, Yahoo, Outlook, or iCloud.

Also check spam, junk, promotions, blocked senders, and email filters. If you still do not receive the invitation, the inmate may need to re-enter the contact or check with facility staff.

Invalid Credentials, Login Problems, and Password Reset

If CorrLinks says your credentials are invalid, use the login recovery tools before creating a new account. Make sure you are using the correct username or email, correct password, and the same email address tied to your CorrLinks account.

If the website works but the mobile app does not, try updating the app, restarting the device, checking your Premier Account subscription, and removing old devices from your CorrLinks account if the device limit has been reached.

Error 1020 or Access Blocked

Error 1020 usually means access is being blocked by a website security rule, network filter, VPN, browser issue, or IP-related block. If you see Error 1020 on CorrLinks, try turning off VPN or proxy services, switching networks, clearing browser cache, using a different browser, or using another device.

If the issue continues, contact CorrLinks support and include the error code, date and time, device, browser, IP/network type if known, and a screenshot. Do not include private inmate details in public comments.

CorrLinks Premier Account and Mobile App Help

The CorrLinks mobile app requires a paid Premier Account subscription. The app listing says Premier features include real-time alerts, push notifications, faster message downloads, messages retained on the device for 60 days, and up to three mobile devices attached to an account.

If the app says you need an active Premier Account, check your subscription status, payment receipt, app-store account, and CorrLinks account email. If you recently changed phones, reinstalled the app, or logged in on multiple devices, check whether old devices need to be removed from your CorrLinks account.

Message Sync, Notification, and Delivery Problems

If messages are not syncing or notifications stopped working, confirm your Premier Account is active, the app is updated, notifications are enabled on your phone, background data is allowed, and the device is still authorized on your CorrLinks account.

For message delivery complaints, confirm whether the message appears in your sent folder. If the inmate is not receiving messages, the BOP advises confirming that the inmate is at a facility offering TRULINCS and has access to public messaging.

Blocking, Removing, or Re-Adding an Inmate

If you accidentally blocked or removed an inmate from your CorrLinks contact list, the Bureau of Prisons says the inmate must submit a request to the local institution’s Trust Fund Office to request that the block be removed. The inmate’s request may need to include your name, physical address, email address, and telephone number.

If you were blocked from communicating with an inmate through TRULINCS, the BOP says you may appeal a block by submitting a written request to the Warden of the prison where the prisoner is located within the required time period.

CorrLinks Account Deletion

If you want to delete or close a CorrLinks account, contact CorrLinks support and provide the account email address and a clear account-closure request. Do not include inmate names, inmate numbers, or sensitive details unless CorrLinks support specifically asks for them through a private support channel.

If you only want to stop communication with one inmate, blocking or removing that contact may be different from closing your entire CorrLinks account.

Refunds, Payments, and App-Store Purchases

Refund options may depend on where the payment was made. If you paid for a Premier Account or app-related purchase through Apple or Google Play, the app store may control refund requests. If the payment was made directly through CorrLinks, contact CorrLinks support.

If the issue involves an unused balance, released inmate, wrong account, or billing error, keep your receipt, transaction ID, account email, and screenshots. If a charge appears unauthorized, contact CorrLinks support and your payment provider promptly.

CorrLinks Text Chat and CorrLinks Video Are Different

CorrLinks, CorrLinks Text Chat, and CorrLinks Video may not be the same service. Some state agencies and county facilities use CorrLinks Text Chat or video services that are not compatible with standard CorrLinks messaging. The app store listings warn that some CorrLinks Text Chat and Video products are not compatible with regular CorrLinks messaging.

Before paying, confirm which app your facility uses. The wrong app may not work for your loved one’s facility.

CorrLinks vs. JPay, Securus, ConnectNetwork, ICSolutions, and Access Corrections

Different facilities use different communication and payment vendors. CorrLinks is used for certain federal, state, military, and correctional-agency messaging programs, but other facilities may use JPay, Securus, ConnectNetwork, GTL/ViaPath, ICSolutions, Access Corrections, or a state-specific platform.

If your loved one’s facility does not use CorrLinks, CorrLinks support may not be able to help. Check the facility’s official website or family/friends communication page before creating an account or paying for an app.

Watch Out for Fake CorrLinks Support Numbers and Inmate Communication Scams

Families and friends of incarcerated people are often under stress, which makes them targets for fake support numbers, fake account-help services, impersonation scams, and payment scams. Use CorrLinks.com, official app-store listings, the correctional facility’s official website, and verified support emails.

• Do not call random CorrLinks support numbers found in social media comments or unofficial complaint pages.
• Do not give your CorrLinks password, payment details, or verification codes to suspicious callers.
• Be cautious of anyone claiming they can add you to an inmate’s contact list for a fee.
• For federal prisons, the inmate must start the contact process by adding you to the approved contact list.
• Do not post inmate names, inmate numbers, facility locations, addresses, phone numbers, or private family details in public reviews.
• Check whether a charge is from CorrLinks, Advanced Technologies Group, Apple, Google Play, or another vendor before disputing it.
• If a charge appears unauthorized, contact CorrLinks support and your payment provider promptly.

How to Escalate a CorrLinks Customer Service Problem

1. Identify the system involved: Standard CorrLinks, CorrLinks app, CorrLinks Text Chat, CorrLinks Video, BOP TRULINCS, state DOC messaging, or another vendor.
2. Use CorrLinks support for account and app issues: Email CorrLinksSupport@a-t-g.com with your account email, screenshots, device details, and error message.
3. Use facility routes for inmate-side issues: If the inmate cannot access messaging, added the wrong email, blocked you, or needs contact-list help, the facility or Trust Fund Office may need to act.
4. Check invitation timing: For BOP TRULINCS, invitation codes expire after 10 days and may require the inmate to re-add the contact.
5. Document the issue: Save emails, receipts, screenshots, error codes, payment records, app-store receipts, and support replies.
6. Protect privacy: Do not include inmate numbers or private personal details in public comments or reviews.
7. Use app-store support for app-store purchases: Apple or Google may control refunds for purchases made through the app store.
8. Contact your payment provider if needed: If a CorrLinks or app-store charge is unauthorized or unresolved, contact your card issuer, bank, Apple, Google Play, or payment provider before the dispute deadline closes.

CorrLinks Customer Service Reviews on CustomerServiceNumbers.com

CustomerServiceNumbers.com currently shows a 2.3 out of 5 star rating for CorrLinks based on 4 reviews. The visible reviews mention Error 1020 access problems, invalid credentials, an identification number that did not work, delayed support response, and a request to delete a CorrLinks account.

Because the CSN review sample is small and includes older reviews, it should not be treated as a complete picture of CorrLinks support today. However, the reviews do match common CorrLinks pain points: login problems, invitation-code issues, limited support visibility, and the difficulty families face when the issue is partly controlled by the correctional facility.

What To Expect When Contacting CorrLinks

• CorrLinks support is usually handled online or by email rather than a traditional call center.
• The current app-store support email is CorrLinksSupport@a-t-g.com.
• The listed ATG / CorrLinks phone number is 1-515-221-9344, but phone support may not resolve every customer issue.
• For BOP TRULINCS, the inmate must add the outside contact first.
• BOP invitation codes are valid for 10 days.
• The CorrLinks mobile app requires a paid Premier Account subscription.
• The app allows up to three mobile devices attached to the account.
• Some inmate-side problems must be handled through the facility, Trust Fund Office, or Warden appeal process.

Frequently Asked Questions About CorrLinks Customer Service

What is the CorrLinks customer service phone number?

The CorrLinks / Advanced Technologies Group phone number listed in current app-store support information is 1-515-221-9344. CorrLinks also lists support through CorrLinksSupport@a-t-g.com and its online help page.

What is the CorrLinks support email?

The current CorrLinks app support email is CorrLinksSupport@a-t-g.com. Advanced Technologies Group also lists info@a-t-g.com as a general developer contact.

Why does CorrLinks say invalid credentials?

Invalid credentials may mean the username, email, or password is wrong, or the app is not recognizing the account correctly. Try the CorrLinks password/username recovery tools, verify the account email, update the app, and check whether the website login works before contacting support.

What does CorrLinks Error 1020 mean?

Error 1020 usually means access is blocked by a security rule, VPN, proxy, browser issue, network problem, or IP-related restriction. Try another browser, device, or network and contact CorrLinks support with a screenshot if it continues.

Why is my CorrLinks invitation code not working?

For BOP TRULINCS, the Bureau of Prisons says CorrLinks invitations are valid for 10 days. If the code expired, the inmate may need to re-add the contact request so a new invitation is generated.

Can I add myself to an inmate’s CorrLinks contact list?

For federal TRULINCS messaging, the inmate must begin the process by adding you to the approved contact list. You cannot simply add yourself from the outside without the inmate-side request.

Why is the inmate not receiving my CorrLinks messages?

Confirm that the message appears in your CorrLinks sent box, that the inmate is at a facility offering messaging, and that the inmate has access to public messaging. If those are true and the issue continues, contact CorrLinks support.

What if I accidentally blocked an inmate?

For BOP TRULINCS, the Bureau of Prisons says the inmate may need to submit a request to the local institution’s Trust Fund Office to have the block removed.

Is CorrLinks Text Chat the same as CorrLinks?

No. CorrLinks Text Chat and CorrLinks Video may be separate services for specific agencies and may not be compatible with standard CorrLinks messaging. Confirm the correct app for your loved one’s facility before paying.

Where is CorrLinks / ATG located?

Current app-store support information lists Advanced Technologies Group, LLC at 1601 48th St Ste 220, West Des Moines, IA 50266. Older listings show 3090 NW Prairie Lane, Ankeny, IA 50023.

Can CustomerServiceNumbers.com fix my CorrLinks account?

No. CustomerServiceNumbers.com is an independent information and review website. We cannot access CorrLinks accounts, reset passwords, unblock contacts, add inmates, retrieve messages, process refunds, or contact CorrLinks on your behalf.

Related Customer Service Numbers Pages

• JPay Customer Service
• Securus Technologies Customer Service
• PayPal Customer Service
• Google Play Customer Service
• Apple Customer Service

Related Consumer Resources

• ChargeOnMyCard.com – Research unfamiliar CorrLinks, Advanced Technologies Group, app-store, inmate communication, subscription, or prison-service charges.
• ThinkItsAScam.com – Learn how to spot fake support numbers, account-help scams, prison communication scams, and suspicious payment requests.
• ZeroStars.org – Read and share customer complaint experiences.
• CSNDB.com – Find chat, text, and alternative support options.
• Corporate Office Headquarters – Find corporate office contacts and complaint information.
• Bureau of Prisons TRULINCS Information – Official federal prison messaging guidance.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has been helping consumers find customer service information since 2004. CSN focuses on customer contact details, complaint paths, review experiences, and practical steps customers can take before contacting a company. This page is independent and is not affiliated with CorrLinks, Advanced Technologies Group, LLC, Keefe Group, TKC Holdings, the Federal Bureau of Prisons, any state Department of Corrections, JPay, Securus, ConnectNetwork, ICSolutions, Apple, Google, or any correctional facility.

Share Your CorrLinks Customer Service Experience

Have you contacted CorrLinks about login problems, invalid credentials, Error 1020, identification codes, Premier Account subscriptions, app sync issues, missing messages, account deletion, refund questions, blocked contacts, TRULINCS issues, or customer service response time? Share your experience below to help other families and friends understand how CorrLinks handles support requests. Please do not post inmate names, inmate numbers, prison locations, addresses, phone numbers, or private family details.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not associated with CorrLinks, Advanced Technologies Group, LLC, Keefe Group, TKC Holdings, the Federal Bureau of Prisons, any state Department of Corrections, JPay, Securus, ConnectNetwork, ICSolutions, Apple, Google, or any correctional facility. This page is provided for informational and review purposes only. Contact information, support routes, app features, Premier Account terms, facility availability, TRULINCS rules, refund options, contact-list rules, and correctional-agency policies may change. Always verify important details directly with CorrLinks, the facility, the correctional agency, the app store, or your payment provider before making account, payment, messaging, or legal decisions.