Disneyland Resort Customer Service, Tickets and Complaints

Need help with a Disneyland Resort ticket, Magic Key pass, hotel reservation, vacation package, app problem, lost item, accessibility request, purchase, or complaint about a recent visit? Disneyland provides separate telephone numbers and online support routes based on the type of assistance needed.

Disneyland Resort Customer Service Information

Telephone support hours: Monday through Friday from 7 a.m. to 8 p.m. Pacific Time and Saturday and Sunday from 8 a.m. to 7 p.m. Pacific Time. Guests younger than 18 must have permission from a parent or guardian to call.

Guests can also use the Disneyland Resort email form or search the Disneyland Help Center.

Choose the Correct Disneyland Support Route

• Theme park ticket: Call 1-714-781-4636 or use Disneyland ticket help.
• Magic Key pass: Call 1-714-781-7277.
• Disneyland Resort hotel: Call 1-714-956-6425 or contact the hotel directly.
• Vacation package: Call 1-714-520-5060.
• Disneyland app, account, or website: Call 1-714-520-6222.
• Merchandise purchase: Call 1-877-560-6477.
• Missing PhotoPass image or download: Call 1-407-560-4300.
• Lost item: Submit a Disneyland Resort lost-property report.
• Park-visit complaint: Visit Guest Relations while at the resort or submit the official email form after the visit.

Information to Have Before Contacting Disneyland

Prepare the details that apply to the ticket, reservation, purchase, account, or complaint:

• Guest’s name
• Date of visit or planned visit
• Ticket, hotel, dining, or package confirmation number
• Magic Key pass type when applicable
• Email address associated with the Disney account
• Disneyland Resort hotel or Good Neighbor Hotel name
• Purchase date, amount, and payment method
• Merchandise receipt or mobile-order information
• Photographs or screenshots showing the problem
• Location and approximate time of an in-park incident
• Names or departments previously contacted
• The specific resolution being requested

Do not post complete confirmation numbers, ticket barcodes, QR codes, payment-card information, account credentials, medical documentation, or information about children in a public review.

Disneyland Ticket Help

Disneyland ticket assistance is available at 1-714-781-4636 and through the official Disneyland ticket-help page.

Ticket problems may involve:

• Missing Disney eTickets
• Tickets that do not appear in the Disneyland app
• Incorrect dates or ticket types
• Park Hopper questions
• Lightning Lane purchases
• Ticket expiration
• Theme park reservations
• Duplicate purchases
• Tickets purchased through another company
• Special-event tickets

Disney requires both valid admission and a theme park reservation for the same park and date when park reservations apply. Reservation availability is limited and is not guaranteed.

Disneyland Ticket Refunds and Expired Tickets

Disney’s terms state that the amount paid for certain wholly unused, expired Disneyland Resort theme park tickets may be applied toward the purchase of a new theme park ticket when the new ticket costs the same or more. Exceptions and restrictions apply, including special-event tickets.

Unused portions of partially used tickets generally do not qualify for cash refunds or credit. Review the current Disneyland eTicket terms and call ticket support before purchasing another ticket.

Magic Key Customer Service

Magic Key holders can call 1-714-781-7277 for help with eligible pass questions.

Common Magic Key support topics include:

• Linking a pass to a Disney account
• Theme park reservation availability
• Blockout dates
• Pass benefits and discounts
• Renewal questions
• Payment issues
• Pass access or app problems
• Reservation or attendance concerns

Keep screenshots, reservation confirmations, emails, and any prior case information. Do not publish the Magic Key barcode, pass number, account email, password, or payment information.

Disneyland Hotel Reservations and Vacation Packages

For Disneyland Resort hotel reservations, call 1-714-956-6425. For vacation packages, call 1-714-520-5060.

Disneyland Resort hotels include:

• Disneyland Hotel
• Disney’s Grand Californian Hotel & Spa
• Pixar Place Hotel

Use the Disneyland hotel-reservations help page for booking, viewing, changing, or canceling eligible reservations.

Cancellation terms, deposits, package rules, and refund eligibility depend on the reservation and offer accepted. Review the confirmation before canceling or changing a room or package.

If the hotel was booked through a travel website, travel advisor, airline package, credit-card portal, or another company, that provider may control changes, cancellations, payments, and refunds.

Disneyland App and Online Account Support

Call 1-714-520-6222 for Disneyland app and online support.

App and website problems may involve:

• Disney account sign-in
• Missing tickets or reservations
• Linking tickets or Magic Key passes
• Mobile food ordering
• Lightning Lane selections
• Dining reservations
• Hotel digital keys
• PhotoPass images
• Payment errors
• App crashes or compatibility problems

Disney recommends using a supported operating system, current browser, and the latest version of the Disneyland app. Visit the Disneyland mobile-app help page for current requirements and troubleshooting information.

Complaints About a Disneyland Visit

Report an active problem to a Cast Member or Guest Relations while at the resort. This gives Disneyland an opportunity to inspect the condition, document the incident, correct a purchase, address an accessibility concern, or respond while the details are available.

Disneyland complaints may involve:

• Ticket or park-entry problems
• Magic Key concerns
• Attraction access or closures
• Dining or mobile-order problems
• Merchandise purchases
• Parking and transportation
• Hotel service
• Accessibility assistance
• Cast Member or security interactions
• Lost property
• PhotoPass images
• App or account errors

After leaving the resort, use the Disneyland email form. Include the visit date, park or hotel, approximate time and location, prior contacts, documentation, and requested resolution.

How to Escalate a Disneyland Complaint

1. Speak with a Cast Member or the department responsible for the issue.
2. Visit Guest Relations if the issue remains unresolved during the visit.
3. Save tickets, receipts, confirmations, photographs, screenshots, and case information.
4. Call the department connected to the ticket, pass, hotel, package, or purchase.
5. Submit a written follow-up through the Disneyland email form.
6. Reply within the existing case rather than creating several duplicate requests.
7. For corporate-office information, use the Disneyland Corporate Office page.

Keep the complaint factual and state the specific resolution requested, such as ticket review, billing correction, merchandise replacement, PhotoPass assistance, hotel follow-up, accessibility response, or written explanation.

Disneyland Lost and Found

Disneyland Resort uses an online lost-property reporting system. Visit the official Disneyland Lost and Found page and submit a report with:

• Date and approximate time the item was lost
• Park, hotel, parking area, restaurant, attraction, or store involved
• Detailed description of the item
• Distinctive identifying features
• Contact and shipping information requested through the secure form

The physical Lost and Found facility for the resort is located to the left of the Main Entrance to Disneyland Park. If a member of your party is missing, immediately notify a Cast Member or visit the nearest Baby Care Center and Lost Children facility instead of using the lost-property form.

Accessibility and Disability Services

Disneyland provides information for guests with mobility, hearing, visual, lighting-sensitivity, neurodivergent, and other accessibility needs. Review the Disneyland accessibility help page before visiting.

Contact Disneyland in advance when assistance is needed with accessible hotel rooms, transportation, wheelchair or ECV rentals, service animals, attraction access, hearing services, visual accommodations, or other disability-related services.

Do not post medical records, diagnoses, disability documentation, or private information about a child or another guest in a public review.

Dining Reservations and Complaints

Disneyland offers online dining reservations for participating table-service and Character Dining locations. Reservations are generally offered up to 60 days in advance, subject to availability.

Use the Disneyland dining-help page for information about reservations, cancellations, mobile ordering, dietary requests, and restaurant options.

For a problem during a meal or mobile order, speak with the restaurant manager before leaving and keep the receipt or mobile-order confirmation.

Merchandise and PhotoPass Support

For eligible Disney merchandise questions, call 1-877-560-6477. Keep the receipt, purchase date, store location, item number, photographs, and shipping information.

For Disney PhotoPass assistance, call 1-407-560-4300. Have the visit date, park, approximate photo location, PhotoPass card or account information, and screenshots of missing images available.

Account Security and Ticket Scams

Use Disneyland.com, the official Disneyland app, Disney-operated ticket locations, or an authorized seller. Be cautious of fake ticket websites, sponsored support numbers, discounted-ticket scams, counterfeit Magic Key offers, phishing emails, fake surveys, and refund messages.

Disney support should not need your account password, complete payment-card number, one-time verification code, ticket barcode, or remote access to your device through a public message or review.

Disneyland Customer Reviews

At the time this page was updated, CustomerServiceNumbers.com displayed no published Disneyland Resort reviews. Therefore, this page does not claim that CSN reviewers commonly report any particular praise or complaint pattern.

A helpful review can mention the visit date, park or hotel, type of issue, support route used, response time, and whether Disneyland resolved the concern. Keep ticket, account, payment, medical, and child-related information private.

Related Disneyland and Theme Park Resources

• Disneyland Corporate Office and Headquarters
• Walt Disney World Customer Service
• Universal Studios Customer Service
• Six Flags Customer Service
• Official Disneyland Phone Directory
• Disneyland Help Center

Frequently Asked Questions

What is the Disneyland customer-service number?

Disneyland tickets and general information can be reached at 1-714-781-4636.

What are Disneyland’s telephone-support hours?

Disney lists telephone support Monday through Friday from 7 a.m. to 8 p.m. Pacific Time and Saturday and Sunday from 8 a.m. to 7 p.m. Pacific Time.

What is the Disneyland Magic Key phone number?

Magic Key holders can call 1-714-781-7277.

What is the Disneyland hotel-reservations number?

Disneyland Resort hotel reservations can be reached at 1-714-956-6425.

Can Disneyland tickets be refunded?

Disneyland’s published ticket terms generally state that tickets are nonrefundable and nontransferable. Contact ticket support when there is a duplicate purchase, technical error, canceled ticket by Disney, or a question about applying the value of an eligible wholly unused expired ticket toward a new ticket.

How do I report an item lost at Disneyland?

Use the official Disneyland Lost and Found page to submit an online report. Provide the visit date, last known location, item description, and identifying details.

How do I complain about a Disneyland experience?

Visit Guest Relations during the visit when possible. After leaving, call the appropriate department or use Disneyland’s official email form with the visit details and requested resolution.

Where can I find Disneyland corporate-office information?

Visit the Disneyland Corporate Office and Headquarters page.

Does posting a review contact Disneyland?

No. Posting on CustomerServiceNumbers.com does not contact Disneyland Resort, change a ticket or reservation, open a Lost and Found report, request a refund, or create a Disney support case. Contact Disneyland directly through the appropriate official route.

CustomerServiceNumbers.com is an independent customer-service information and review website. It is not affiliated with Disneyland Resort, Walt Disney Parks and Resorts U.S., Inc., The Walt Disney Company, Magic Key, Disney Vacation Club, any Disneyland Resort hotel, or any ticket or travel provider. Contact information, hours, ticket terms, reservation requirements, attractions, services, and policies can change; verify important details directly with Disneyland before acting.

Last updated: August 15, 2026