DPMS Customer Service

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How To Contact DPMS Customer Service

DPMS, which stands for Defense Procurement Manufacturing Services, Panther Arms is a firearms manufacturer that specializes in the production of rifles and parts for the civilian, law enforcement, and military markets. The company’s customer service team can be reached by emailing info@dpmsinc.com, Monday through Friday from 8:00am to 4:00pm Central Time. Customers can also contact DPMS customer service by email through the company’s website, where they can also find answers to frequently asked questions. The customer service team is available to assist customers with issues related to their firearms, such as warranty information, product usage, or questions about parts and accessories. Additionally, customer service team members are also available to help with any concerns or issues related to their orders or shipments, and they will help customers to find a solution or answer any question they have.

DPMS, Defense Procurement Manufacturing Services, is a firearms manufacturer that specializes in the production of rifles and parts, it competes with other firearms manufacturers in the industry. Some of its main competitors include other American manufacturers such as Remington, Ruger, Smith & Wesson and Colt. DPMS also competes with other manufacturers that specialize in the production of specific types of firearms, such as AR-15 style rifles, such as Bushmaster and Daniel Defense. Additionally, DPMS also compete with international firearms manufacturers such as FN Herstal and Heckler & Koch. The firearms market is highly competitive, with companies constantly working to improve their products and marketing to attract and retain customers. DPMS has a wide range of products, from complete rifles to parts and accessories, that are designed for different use cases, such as hunting, sport shooting, and law enforcement.


5 Responses

  1. Contacted customer service for a question. Some guy was trying to speak English. All I got was I won some type of promotion and he wanted to know how many TV’s I had in my house.
    After telling the guy I wasn’t buying a TV he was off in India land couldn’t understand a thing he said. Just hung up. DPMS says all their guns are made in the USA. Good luck with that

  2. I have been trying to reach DPMS customer service for 2 weeks to check on an order. Can not even get in touch with them. I just started buying from them to check and see if their product is any good but now see that it does not matter how good the product is since they have the worst service of anyone in the industry.

  3. I just had an issue with one of my DPMS products, and their customer service was actually really helpful. Saw the other reviews here were far from stellar so figured I’d add mine to the mix. My hammer broke in half at the range under normal use. The fact that my hammer broke is rather disconcerting, but this review is about customer service, so trying to keep on topic. I called the number on this page, told customer service my problem, and they sent out a replacement hammer without giving me the 3rd-degree questions I was expecting. Got it two days later and just sent back the broken one with the prepaid label they provided. They even offered to have an LGS install the replacement if I wasn’t comfortable doing it myself. All in all, it was very pain-free and I can’t think of any way they could have made it any easier on me. I was very pleased with their customer service.

  4. Customer Service conversation after waiting for 14 months for order was placed
    After waiting for 15 months, and seeing your company can not deliver an order within 15 months I want my order terminated. Please cancel order number W107221. I will seek all future purchases from anywhere but your company. It is truly disappointing to see an American company lie to its customers. Social Media sites will get our entire email string to see how your poor customer service has run off customers. The only reply requested is, confirmation of my order being canceled.

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