MGM+ customer service assists subscribers with cancellation, automatic renewals, billing, refund requests, account access, device activation, streaming problems and former EPIX or EPIX NOW accounts. The main MGM+ support number is 1-855-830-7071.
EPIX was renamed MGM+ in January 2023. Customers who remember subscribing to EPIX or EPIX NOW may now see MGM+, MGMPLUS, Amazon Channels, Prime Video, Apple, Google, Roku or a television provider on their account or payment record.
How to Contact MGM+ Customer Service
- MGM+ Customer Support Phone Number: 1-855-830-7071
- Customer-Support Email: support@mgmplus.zendesk.com
- Published Support Hours: MGM+ does not currently publish standard telephone or email-support hours
- MGM+ Help Center: Visit the MGM+ Help Center
- Online Contact Page: Contact MGM+ online
- MGM+ Login: Sign in to MGM+
- Plans and Pricing: Review current MGM+ plans
- Account-Deletion Request: Request deletion of MGM+ data
- Cancel MGM+ Through Prime Video: Manage Prime Video subscriptions
- Official Website: www.mgmplus.com
Important contact update: MGM+ currently publishes a telephone number and support email through its official app listings. The old statement that EPIX provides “Online Help Only” is no longer accurate.
Hours note: The previously listed Monday through Friday, 8:00 a.m.–8:00 p.m. Eastern Time schedule could not be verified through current MGM+ materials. Telephone and email response times may vary.
Company address:
Metro-Goldwyn-Mayer Studios Inc.
245 North Beverly Drive
Beverly Hills, CA 90210-5319
The Beverly Hills address is not a walk-in subscription-help center. Do not mail payments, devices, account credentials or refund requests there unless MGM+ provides specific written instructions.
Did EPIX Change Its Name?
Yes. EPIX was officially relaunched as MGM+ on January 15, 2023.
The change included:
- EPIX becoming MGM+
- EPIX NOW becoming the MGM+ streaming service and app
- EPIX-branded channels becoming MGM+-branded channels
- The former Epix.com website moving to MGMPlus.com
- Updated mobile, television and streaming-device apps
An older television guide, bank statement, email, app listing or account record may still contain EPIX wording. Customers should verify whether the subscription is now listed as MGM+, MGMPLUS, Prime Video Channels or another provider-specific description.
Best MGM+ Support Route by Issue
Direct MGM+ Subscription
Use the MGM+ website, app, telephone number or support email when the subscription was purchased directly from MGM+.
A direct subscription may be identified by:
- An MGM+ welcome or renewal email
- An MGMPlus.com account
- A payment receipt issued directly by MGM+
- A subscription shown inside the MGM+ account
- A statement description referring directly to MGM+ or the service’s billing processor
Sign in to the account before contacting support when possible. This can help MGM+ locate the subscription, renewal date and billing history.
Prime Video MGM+ Subscription
Amazon controls a subscription purchased as an MGM+ Prime Video add-on. Manage it through the Amazon account used to start the channel.
Use Amazon support for:
- Prime Video Channel cancellation
- An Amazon free trial
- An MGM+ charge shown under Amazon or Prime Video
- A refund request for an Amazon-billed renewal
- A channel missing from Prime Video
- Amazon account or payment problems
A Prime Video MGM+ subscription is separate from a subscription purchased directly from MGMPlus.com. Direct MGM+ login information may not unlock the Prime Video Channel, and an Amazon subscription may not create a direct MGMPlus.com account.
Apple-Billed MGM+ Subscription
Apple controls cancellation and refund review when the MGM+ subscription appears in Apple Subscriptions or on an Apple receipt.
Check:
- The Apple Account used to download or subscribe
- Settings > Apple Account > Subscriptions
- Apple purchase history
- Email receipts from Apple
- Other Apple Accounts used by household members
Deleting the MGM+ app does not cancel an Apple subscription.
Google Play MGM+ Subscription
Google Play controls a subscription purchased through the Android app when Google processed the payment.
Open Google Play and select:
- The profile connected to the purchase
- Payments and subscriptions
- Subscriptions
- MGM+
- Cancel Subscription
Uninstalling the MGM+ app does not stop Google Play billing.
Roku-Billed MGM+ Subscription
Check the Roku account’s subscription-management page when the charge was processed through Roku.
A Roku-billed subscription may appear in:
- Roku purchase history
- Roku subscriptions
- The payment statement with Roku wording
- The subscription options connected to the MGM+ channel
Removing the MGM+ channel from the television does not necessarily cancel automatic renewal. Turn off renewal before removing the app.
Cable, Satellite or Streaming-TV Provider Subscription
Contact the provider shown on the monthly television bill when MGM+ was added through a cable, satellite, telephone or streaming-TV package.
Possible providers include:
- DIRECTV
- Dish
- Xfinity
- Spectrum
- Verizon
- YouTube TV
- Fubo
- Philo
- Sling TV
- Another regional television provider
MGM+ may assist with app or programming questions, but the provider normally controls package changes, promotional pricing, cancellations and bill credits.
How to Identify Who Bills for MGM+
Determining the billing provider is the most important step in resolving an MGM+ charge or cancellation problem.
Check:
- The bank or credit-card statement description
- MGM+ account settings
- Amazon Memberships and Subscriptions
- Prime Video Channel settings
- Apple Subscriptions
- Google Play Subscriptions
- Roku purchase history
- The monthly cable or streaming-TV bill
- Email receipts containing MGM+, EPIX, Amazon, Apple, Google or Roku
- Other accounts used by household members
Do not start a second subscription merely because the first one cannot immediately be located. A second signup can create duplicate billing without fixing access to the original account.
How to Cancel a Direct MGM+ Subscription
- Sign in at MGMPlus.com using the account that purchased the subscription.
- Open the account, subscription or billing settings.
- Select the option to cancel or turn off automatic renewal.
- Complete every confirmation screen.
- Review the access-expiration date.
- Save the cancellation email or take a screenshot.
If no cancellation option appears, contact MGM+ at 1-855-830-7071 or support@mgmplus.zendesk.com.
Provide the account email address, subscription type, renewal date and payment information requested through the private support process.
How to Confirm MGM+ Was Canceled
Look for:
- A confirmation email
- An expiration date instead of a renewal date
- A canceled or inactive subscription status
- Removal of MGM+ from the billing provider’s active subscriptions
- No new charge after the scheduled renewal date
Do not rely only on losing access to the app. Access problems can occur even while billing remains active.
How to Cancel MGM+ Through Prime Video
- Sign in to the Amazon account used for the subscription.
- Open Prime Video Account and Settings.
- Select subscriptions or channels.
- Locate MGM+.
- Select Unsubscribe or Cancel Channel.
- Review the effective date.
- Save the Amazon confirmation.
Canceling the main Amazon Prime membership does not necessarily cancel every Prime Video Channel immediately. Verify the MGM+ channel separately.
For Amazon billing or refund help, see the Amazon Prime Customer Service page.
MGM+ Free Trials and Automatic Renewal
MGM+ may offer an introductory trial to eligible new or returning subscribers. Trial availability, duration and pricing can differ by provider.
A free trial normally converts to a paid subscription unless canceled before the deadline.
Before accepting a trial, record:
- The billing provider
- The trial start date
- The trial end date
- The first paid renewal date
- The monthly or annual price
- The account used to subscribe
- The cancellation method
Set a personal reminder before the trial ends. Deleting the app, signing out or stopping use does not cancel automatic renewal.
MGM+ Refund Requests
Current MGM+ app-subscription terms state that subscription fees are generally nonrefundable. A customer can still contact the company that processed the payment to request review of an accidental, duplicate or disputed charge.
Refund decisions may depend on:
- The billing provider
- The purchase or renewal date
- Whether the service was used
- Whether the subscription had already been canceled
- Whether a duplicate subscription exists
- Whether the charge was unauthorized
- Applicable law and provider policies
Requesting a Direct MGM+ Refund
Contact MGM+ with:
- The account email address
- Charge date
- Amount
- Subscription plan
- Cancellation date, when applicable
- Reason for the request
- Previous MGM+ support case
Ask for written confirmation of whether the charge was refunded, declined or referred to another billing provider.
Amazon, Apple, Google or Roku Refund
Contact the company that processed the payment:
- Amazon: Use Prime Video or Amazon Customer Service
- Apple: Use Apple purchase history and refund support
- Google Play: Use Google Play order and refund support
- Roku: Use Roku purchase history and billing support
- TV Provider: Contact the provider listed on the bill
MGM+ may be unable to refund a transaction processed entirely by another company.
Unexpected MGM+ or EPIX Charge
An unfamiliar MGM+ charge may result from:
- A free trial converting to paid service
- An automatic monthly or annual renewal
- A former EPIX NOW subscription
- A Prime Video Channel
- An Apple or Google Play subscription
- A Roku subscription
- A television-provider premium-channel package
- A subscription created by another household member
- A duplicate direct and third-party subscription
- Unauthorized use of the payment method
How to Investigate the Charge
- Confirm whether the transaction is pending or completed.
- Compare the amount with current MGM+ plan pricing.
- Search email for MGM+, EPIX, EPIX NOW or provider receipts.
- Review all subscription-management pages.
- Ask authorized household members whether they subscribed.
- Check whether both a direct and Prime Video subscription exist.
- Contact the billing provider.
- Contact the bank promptly if the charge remains unauthorized.
Cancel future renewal before requesting a refund so another billing cycle does not occur while the current charge is being investigated.
Duplicate MGM+ Subscriptions
A customer can accidentally maintain more than one MGM+ subscription, such as:
- Direct MGM+ and Prime Video
- Direct MGM+ and Apple
- Prime Video and a cable provider
- Google Play and Roku
- Subscriptions under two different email addresses
Canceling one subscription does not cancel another independently billed account.
Document each charge, account and provider. Ask each billing company to confirm the subscription start date, status and cancellation date.
MGM+ Login and Password Help
Use the official MGM+ login page and password-recovery option.
If login fails:
- Confirm the email address used to subscribe
- Check whether the subscription is actually through a provider
- Request a fresh password-reset message
- Check spam and filtered email folders
- Try another browser or private-browsing window
- Update the MGM+ app
- Disable a VPN temporarily
- Contact MGM+ support
A customer who subscribes through Prime Video may need to watch through Prime Video rather than sign in directly at MGMPlus.com.
Password-Reset Email Does Not Arrive
Check whether:
- The email address was entered correctly
- A different email was used for EPIX NOW
- The message was filtered as spam
- The mailbox is full
- The subscription is actually controlled by Amazon, Apple, Google, Roku or a TV provider
Do not repeatedly create new accounts while trying to locate the paid subscription.
Signing In With a Television Provider
Customers who receive MGM+ through a participating television provider may need to select the provider-login option rather than the direct MGM+ login.
Provider authentication may require:
- The television provider’s username
- The television provider’s password
- An active package that includes MGM+
- Device activation
- Permission to access premium-channel apps
Contact the television provider when:
- MGM+ is missing from the package
- The provider says the subscription is inactive
- The login works on the provider site but not MGM+
- The customer recently changed packages
- A promotional subscription expired
MGM+ App and Streaming Problems
MGM+ App Crashes or Will Not Open
- Close the app completely
- Restart the device
- Update the MGM+ app
- Update the device operating system
- Check available storage
- Sign out and sign back in
- Remove and reinstall the app after confirming account access
Before reinstalling, confirm which account and billing provider are connected to the subscription.
Video Buffers or Stops
Try:
- Testing another title
- Restarting the modem and router
- Using a wired connection when available
- Moving closer to the Wi-Fi router
- Disconnecting unused devices
- Closing background downloads
- Temporarily disabling a VPN or proxy
- Testing another streaming device
Record whether the problem affects one title, live channels, downloaded content or all MGM+ programming.
Black Screen or No Video
Check:
- HDMI connections
- Television input
- App and device updates
- HDCP compatibility
- Screen-mirroring restrictions
- Browser extensions
- External display adapters
Some protected streaming content may not play through unsupported adapters, mirroring methods or recording software.
No Sound or Audio Out of Sync
- Restart the title
- Check device and television volume
- Disconnect and reconnect Bluetooth audio
- Change the audio track
- Restart the streaming device
- Test another title
- Check soundbar or receiver settings
Include the title, episode, device and approximate timestamp when reporting a repeatable audio problem.
Subtitles or Closed Captions Are Incorrect
Confirm that captions are enabled in both MGM+ and the streaming device’s accessibility settings.
Report:
- Title and episode
- Approximate timestamp
- Language selected
- Missing, delayed or incorrect text
- Device and app version
MGM+ Device Compatibility
MGM+ is available through its website and supported mobile, television and streaming-device apps. Availability can vary by device generation, operating-system version and subscription provider.
Common access routes include:
- Web browsers
- iPhone and iPad
- Android phones and tablets
- Apple TV
- Amazon Fire TV
- Roku
- Participating smart televisions
- Prime Video
- Cable and streaming-TV provider apps
Check the device’s app store before purchasing an annual subscription. A direct MGM+ subscription may not be usable inside another company’s separately billed channel.
MGM+ App Is Not Available on the Television
Possible alternatives include:
- A supported Fire TV device
- A supported Roku device
- Apple TV
- Prime Video Channels
- A participating cable or streaming-TV provider
- A supported web browser
Do not purchase a second subscription until confirming whether the existing plan can be used on another supported device.
MGM+ Downloads and Offline Viewing
The MGM+ mobile apps may allow eligible on-demand content to be downloaded for offline viewing.
A download may fail because of:
- Insufficient storage
- An outdated app
- An expired download
- Licensing restrictions
- An inactive subscription
- A changed device account
- A network interruption
Not every program is guaranteed to remain downloadable or available indefinitely.
Program or Episode Is Missing
Streaming availability can change because of licensing, schedule changes, provider rights or regional restrictions.
Before contacting support:
- Search the complete title
- Check whether it is a movie, series or live-channel program
- Confirm the season and episode
- Check another device
- Confirm the subscription is active
- Check whether the title is available through the direct service or only through another provider
Contact support with the complete title, season, episode and device information.
Location or VPN Error
MGM+ content and direct subscriptions may be subject to geographic restrictions.
If the service incorrectly reports that the customer is outside the supported location:
- Disable VPN and proxy services
- Restart the device and router
- Test another internet connection
- Confirm device location settings
- Check whether the account was created in another country
- Contact MGM+ with the internet provider and general location
Do not post an IP address or precise home location in a public review.
Delete an MGM+ Account
MGM+ provides an online account-deletion and data-request page. Account deletion is different from subscription cancellation.
Before requesting deletion:
- Cancel automatic renewal.
- Confirm whether another billing provider controls the subscription.
- Save cancellation and payment records.
- Confirm that no refund case remains open.
- Request deletion through the official data page.
Deleting a direct MGM+ profile may not cancel billing through Apple, Google Play, Amazon, Roku or a television provider.
MGM+ Is Not MGM Resorts
MGM+ is a television and streaming service connected to Metro-Goldwyn-Mayer and Amazon MGM Studios.
It is separate from:
- MGM Resorts International
- MGM Rewards
- MGM casino reservations
- Hotel bookings
- Casino loyalty accounts
- MGM Rewards Mastercard accounts
Do not use MGM+ support for a hotel, casino, entertainment-ticket or MGM Rewards complaint.
Information to Gather Before Contacting MGM+
- Account email address
- Former EPIX or EPIX NOW email address
- Billing provider
- Subscription start or renewal date
- Charge amount
- Statement description
- Cancellation date and confirmation
- Device and operating system
- MGM+ app version
- Exact error message
- Title, season and episode involved
- Previous support case number
- The resolution being requested
Only provide sensitive billing and account information through official private MGM+, Amazon, Apple, Google, Roku or television-provider support channels.
How to Escalate an MGM+ Complaint
- Identify the company that processed the subscription payment.
- Cancel future automatic renewal.
- Contact the correct billing or technical-support provider.
- Provide the account email, charge date, amount and subscription source.
- Explain the issue in chronological order.
- State the exact resolution requested.
- Ask for a case or reference number.
- Save cancellation confirmations, receipts and support messages.
- Reply within the existing support case instead of opening numerous duplicate requests.
- Contact the payment provider promptly when a transaction remains unauthorized.
When MGM+ and the billing company each direct the customer to the other, ask both companies to state in writing which one processed the disputed transaction.
About MGM+, EPIX and Amazon MGM Studios
MGM+ is a premium television and streaming service offering original series, movies, documentaries, on-demand programming and live channels.
The service was formerly known as EPIX and its direct streaming service was formerly called EPIX NOW. EPIX became MGM+ in January 2023.
MGM+ is connected to Metro-Goldwyn-Mayer Studios Inc. and operates within Amazon’s entertainment business following Amazon’s acquisition of MGM.
Metro-Goldwyn-Mayer Studios Inc.
245 North Beverly Drive
Beverly Hills, CA 90210-5319
For parent-company headquarters and ownership information, see the Amazon Corporate Office Headquarters page.
MGM+ and Epix Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published MGM+ or EPIX customer-service reviews. There is not yet enough CSN feedback to identify reliable positive or negative customer-service patterns.
If you have contacted MGM+, consider leaving a review below. A helpful review should explain:
- Whether the subscription was direct or through another provider
- Whether the issue involved EPIX, EPIX NOW or MGM+
- Whether the concern involved billing, cancellation, login or streaming
- Which support route was used
- Whether a case number was provided
- How long the response took
- Whether the charge, cancellation or technical problem was resolved
Related Streaming Customer Service Pages
- Amazon Prime Customer Service
- Roku Customer Service
- Max Customer Service
- Paramount+ Customer Service
Frequently Asked Questions About MGM+ Customer Service
What is the MGM+ customer-service phone number?
Call MGM+ customer support at 1-855-830-7071.
What is the MGM+ customer-service email?
Email support@mgmplus.zendesk.com.
What are MGM+ customer-service hours?
MGM+ does not currently publish standard telephone or email-support hours. Response times may vary.
What happened to EPIX?
EPIX was renamed MGM+ on January 15, 2023. EPIX NOW also became the MGM+ streaming service.
Can I still use an old EPIX account?
Former EPIX NOW customers should try the MGM+ login and password-recovery system. Contact MGM+ when an old account or subscription cannot be located.
How do I cancel MGM+?
Cancel through the company that bills the subscription. That may be MGM+, Amazon Prime Video, Apple, Google Play, Roku or a television provider.
Does deleting the MGM+ app cancel the subscription?
No. Removing the app does not stop automatic renewal.
Does deleting the MGM+ account cancel Apple or Amazon billing?
Not necessarily. Third-party subscriptions must be canceled through the company that controls the billing.
Can I use a direct MGM+ subscription through Prime Video?
A direct MGM+ subscription and a Prime Video Channel subscription are separately sold services. Direct credentials may not unlock the Amazon channel.
Why was I charged for MGM+ after a free trial?
An eligible free trial normally converts to a paid subscription unless it is canceled before the stated deadline.
Does MGM+ provide refunds?
Current subscription terms generally describe fees as nonrefundable. Customers can still request review from the company that processed an accidental, duplicate or disputed charge.
How much does MGM+ cost?
Current official materials list MGM+ at $7.99 monthly or $61.99 annually, with a seven-day introductory trial for eligible customers. Prices and offers can change.
Who owns MGM+?
MGM+ is part of Amazon’s entertainment business following Amazon’s acquisition of MGM. The service is associated with Metro-Goldwyn-Mayer Studios and Amazon MGM Studios.
Is MGM+ the same as MGM Resorts?
No. MGM+ is a television and streaming service. It is separate from MGM Resorts, MGM Rewards, casino hotels and resort reservations.
Where is MGM+ located?
The official MGM+ app listing identifies Metro-Goldwyn-Mayer Studios Inc. at 245 North Beverly Drive, Beverly Hills, California 90210-5319.
Page Update Note
This MGM+ customer-service page was reviewed and updated in July 2026 to explain that EPIX became MGM+, preserve the legacy EPIX URL, add the current customer-support phone number and email, remove unverified support hours, add current Help Center and contact routes, explain direct and third-party subscription billing, add cancellation instructions for MGM+, Prime Video, Apple, Google Play, Roku and television providers, cover renewals, refunds, duplicate subscriptions, account access, device compatibility and streaming problems, identify Amazon MGM Studios ownership, remove unsupported review claims and reflect the current CSN review count.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004. CSN is an independent consumer website and is not affiliated with MGM+, EPIX, Metro-Goldwyn-Mayer Studios, Amazon MGM Studios, Amazon, Apple, Google, Roku or any television provider.
Our goal is to help customers identify the correct support and billing company, understand current cancellation procedures and share customer-service outcomes that may help others. Telephone numbers, email addresses, subscription prices, trials, device availability, provider participation and refund policies can change. Verify important information through MGM+ and the company that processed the subscription.
Share Your MGM+ or Epix Customer Service Experience
Have you contacted MGM+ about a former EPIX account, free trial, automatic renewal, cancellation, refund, duplicate subscription, Prime Video Channel, Apple or Google payment, provider login, device activation or streaming problem? Share your experience below and explain which company billed you and whether the issue was resolved.
Privacy reminder: Do not post your account email address, password, activation code, payment information, complete transaction number, home address, television-provider credentials or private support correspondence in a public review.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with MGM+, EPIX, Metro-Goldwyn-Mayer Studios, Amazon MGM Studios, Amazon, Apple, Google, Roku or any cable, satellite or streaming-TV provider. This page is provided for informational purposes and to document consumer customer-service experiences.
CustomerServiceNumbers.com cannot access MGM+ accounts, cancel subscriptions, issue refunds, activate devices, restore programming, modify provider packages or troubleshoot private account data. Those requests must be handled through MGM+, Amazon, Apple, Google, Roku, the television provider, the payment company or another appropriate official organization.