How to Contact Giant Bikes Customer Service
Phone Number: 1-800-779-2453
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hi I purchased a giant slr saddle neutral from a dealer in montreal. I am very disappointed because everytime I go for a ride there is always a cracking noise. I bought it last September 2017 for that reason I cannot return it at the store. all my family has giant bikes an accessories and never had any issue. what can I do because I paid $230.00 for the saddle. maybe you can help me. thanks
After many years of looking for a good bike my husband chose Giant. However, unsure if he made the right decision. Bought on 12/12/2015. He has had to take it back 6 times. The last time they finally admitted to a real problem (rear hub that holds spokes on rims) which he had tried to tell them.
They are located at the Surprise AZ Sonoran Bicycle store. The person that sold the bike neglected to put the bill of sale in the computer, (thank goodness) he kept his receipt, no owners manual and still has not received one. At this point hoping they will follow thru. The bike model is Cypress DX. He deeply misses riding. And still waiting for his bike to come home. It has been nothing but a hassle. Not sure if we could recommend this bike to anyone. Steve
I have a problem with the paintwork on my brand new Giant TCR1 composite road bike. The paint has flaked off the cross tube and the lower chain stays where the carbon frame connects to the aluminium drop outs. Giant declare that paintwork is not covered by warrantee and they are not prepared to do anything about it.