How To Contact LG USA Customer Service
LG Electronics is a worldwide company that sells everything from smart phones, appliances to electronics.
Phone Number: 1-256-772-8860
1-800-243-0000
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LG Electronics is a worldwide company that sells everything from smart phones, appliances to electronics.
Phone Number: 1-256-772-8860
1-800-243-0000
23 Responses
To whom it may concern:
We are contacting you, the corporate office of LG Electronics, since your customer service support phone center and social media group have been unwilling to address our concerns or set up a service call for our new dishwasher. This saga began over two weeks ago when my wife contacted your customer service call center.
I am a service member currently deployed in Afghanistan and have tried to support my wife from here since your company has not been able to effectively do their job or support us – your customers.
It is completely unacceptable that my wife has been trying to get a less than four month old dishwasher, (serial #803KWJUOY796) we purchased at Home Depot, serviced for two weeks. She has taken two days off so far for no service technician to ever arrive or call.
After one hour on the phone with your customer service call center on July 24th, a supervisor, Joan, told me our case has been escalated. That resulted in my wife being instructed to contact a third service company, who also claims they do not have availability to service our dishwasher.
At this point in the process, I have no faith in your company to resolve the issue. Our case # (CNN180724545004) and ticket # (RNN180726004634)
This is completely unacceptable! My wife has been trying to get the new dishwasher serviced for TWO WEEKS, she has taken two days off from work for two service companies and no service technician has ever arrived or called.
Your social media customer service team sent us a message on 26 July, “John, the dispatch has been sent to Heavenly Cool. Confirmation number: RNN180726004634.” No contact information was provided. My wife had to find the company information and call them just to find out that they will not be able to come out to look and potentially service our broken dishwasher for another TWO WEEKS. She was also informed that since that time frame exceeds the duration of the LG work order, it will be canceled and she will need to call LG back in two weeks to start the process over again – a month after her initial call for service.
This is the first and Last LG item we will ever purchase. You have completely failed to support my family, your customers and our Military Service members.
Your business practices are deplorable. It is your responsibility to assist my wife and stop giving us lip service – the only thing we have only gotten from the company so far!
CDR John Franco and Mary Austin-Franco
After much use my belt clip,hard plastic holster for my J3 LG smart phone has broken. Can’t find a replacement in stores or online.
Do you have this product available still?
There are plenty for the J7 phone, which I cannot afford. I am 79 years old and on fixed income.
Thank you in advance.
WASHING MACHINE / LG / WT 5001 CW /
HAD PURCHASED A WARRANTY POLICY ON 1/6/2017 AND THEN DECIDED TO CANCEL THE POLICY. ON 1-11-16 I CALLED THE COMPANY THAT WAS TO DO THE WORK ON 1-12-16 AND CANCELLED THE APPOINTMENT. SERVICE CONTRACT PHONE # (240) 868-6694 PROTECTION PLAN # 376290976
LG HAD ALREADY TAKEN $ 385.00 OUT OF MY CK ACCT. PLEASE JUST REFUND MY MONEY TO CK ACCT.
THANK YOU VERY MUCH
Purchased LG Tone bluetooth headset from retailer. 2 weeks later the headset ear piece malfunctions. Retailer offers no help and advises I have to go through LG. Call LG customer service and advised to send item to them in original purchase package and they sent a R.A. label. Receive item back 10 days later only to be told the headset was a knock off and not an original LG product, although they kept my original box I sent the item back in. Upon contacting LG, they offer no help, advise they throw the original purchase box away and just return the headset without the original purchase box. LG supervisor refuses to advise name of Customer Service Manager or even a mailing address for LG corporate offices. NEVER AGAIN-LG sucks.
I BOUGHT A HEAD SET FOR BLUE TOOTH 900, 850, AND 800. WITH IN ONE YEAR THEY ALL BROKE I SENT IN THE 900 AND SINCE IT CRACKED IN THE BACK THE RUBBER THEY SAID IT WAS ABUSE AND WOULD DO NOTHING, EVEN THAT IT WAS ONLY THREE WEEKS OLD. I LIKED THE PRODUCT AND THOUGHT IT WAS JUST A FLAW I BOUGHT ANOTHER ONE WELL THAT ONLY SPOKE CHINESSE, THEN I HAD A 850. I WAS JUST TALKING TO SOME ONE IN THE CUSTOMER AND THEY SAID IT IS A COUNTER FIT FROM AMAZON. WELL I GUESS I SHOULD SUE AMAZON. NOW THE COPY I SENT THEN IS NOT CLEAR. WHAT A BUNCH OF YOU KNOW WHAT. I WOULD NEVER USE OR BUY THEM AGAIN. I WILL NEVER BUY ANYTHING FROM THIS COMPANY AGAIN. I AM THE FOUNDER OF A COMPANY ON THE INTERNET AND I BELEIVE THAT OTHERS SHOULD KNOW ABOUT THIS COMPANY AND THERE CUSTOMER SERVICE. THEY ARE AS BAD AND COMCAST