Mitchum Customer Service, Product Complaints, Skin Reactions, Ingredients and Availability Help

Eric Strand

Leave a Review

Post Views: 1,954

Mitchum customer service can help with antiperspirant and deodorant complaints, skin irritation, damaged packaging, lot codes, ingredients, product availability and retailer purchase questions. Call Mitchum at 1-888-864-8248 or submit the official online contact form.

Mitchum does not currently publish a direct U.S. customer-service email address. Use the secure contact form for product complaints and include the exact product name, scent, size and lot code. Purchases, returns and refunds are often handled by the retailer that sold the product.

How to Contact Mitchum Deodorant Customer Service

The 55 Water Street address is not a product-return center or walk-in customer-service office. Do not mail used deodorant, medical documents or original receipts unless Mitchum or Revlon provides written instructions.

What Is the Mitchum Deodorant Email Address?

Mitchum does not publish a direct U.S. email address for ordinary product complaints. Use the official Mitchum contact form so the inquiry can be routed to Consumer Affairs.

The form asks for:

  • First and last name
  • Mailing address
  • Email address
  • Optional telephone number
  • Product name
  • Scent
  • Product size
  • Lot code
  • Description of the question or complaint

The privacy email is only for personal-data and privacy-rights requests. It should not be used as the first contact for irritation, packaging, availability, retailer returns or product-performance complaints.

How Long Does Mitchum Customer Service Take to Respond?

Revlon advises that responses submitted through its consumer contact forms may take several days. Mitchum does not currently promise a fixed response time for ordinary U.S. product questions.

Keep the form confirmation and any case number. Submit one complete report rather than several incomplete reports about the same product.

Best Mitchum Support Route by Issue

  • Skin irritation or rash: Stop using the product, contact a healthcare professional when needed and report the product to Mitchum.
  • Product caused a serious reaction: Contact Mitchum and consider filing an FDA MedWatch report.
  • Product was swallowed: Contact Poison Control at 1-800-222-1222.
  • Product was damaged or leaking when purchased: Contact the retailer and Mitchum with photographs and the lot code.
  • Incorrect item in a retailer pickup or delivery: Contact the retailer.
  • Refund request: Start with the retailer that processed the transaction.
  • Product is unavailable: Check the current Mitchum catalog and multiple authorized retailers.
  • Discontinued scent or format: Contact Mitchum to confirm its status and ask about the closest current alternative.
  • Ingredient question: Review the package and submit the exact product name, scent, size and lot code.
  • Lot-code question: Look on the bottom of the dial or container.
  • Privacy request: Use Revlon’s privacy form, email or privacy telephone number.
  • Accessibility concern involving the website: Use the accessibility contacts published on Mitchum.com.

Information to Have Before Contacting Mitchum

  • Exact product name
  • Men’s or women’s product
  • Stick, gel, cream, roll-on or aerosol format
  • Scent or unscented version
  • Product size
  • Lot code
  • UPC or barcode when available
  • Purchase date
  • Retailer and store location
  • Receipt
  • Price paid
  • Description of the problem
  • Date the problem began
  • Photographs of the container and label
  • Whether use was discontinued
  • Any healthcare treatment received
  • The resolution being requested

Provide health information only through a private and official support channel. Do not post medical records, body photographs, home addresses or receipt information in a public review.

How to Find the Mitchum Lot Code

Mitchum’s contact form describes the lot code as a six- to eight-character alphanumeric code located on the bottom of the dial or container.

The lot code can help Revlon identify:

  • Manufacturing batch
  • Production location
  • Approximate production period
  • Whether multiple complaints involve the same batch
  • Whether the container may be part of a regional product notice

Do not discard a product involved in a quality or reaction complaint until Mitchum provides instructions. Keep the cap, container, label and receipt.

How to File a Mitchum Complaint

  1. Stop using the product if it caused irritation or appears unsafe.
  2. Photograph the front, back, ingredients, lot code and problem area on the container.
  3. Locate the receipt or retailer order.
  4. Record the dates of purchase and use.
  5. Open the official Mitchum contact form.
  6. Enter the exact product name, scent, size and lot code.
  7. Describe what happened without guessing at a medical diagnosis.
  8. State whether the product was purchased in the United States or another country.
  9. Explain whether a retailer refund has already been requested.
  10. Ask for a case number and written response.
  11. Keep the product until Mitchum says whether it needs to be returned.
  12. Report a serious reaction or product-quality problem to the FDA when appropriate.

What Is Mitchum?

Mitchum is a Revlon-owned personal-care brand specializing in antiperspirants and deodorants. Revlon acquired the Mitchum company in 1970.

Current Mitchum product categories can include:

  • Men’s antiperspirant and deodorant
  • Women’s antiperspirant and deodorant
  • Solid sticks
  • Gel and cream products
  • Roll-ons
  • Aerosols in supported markets
  • Natural Power deodorants
  • 48-hour protection products
  • Ultimate 72-hour protection products

Availability, sizes, scents, formulas and product claims can differ by country and retailer.

Deodorant vs. Antiperspirant

Deodorant and antiperspirant are not exactly the same.

  • Deodorant: Intended primarily to control or reduce body odor.
  • Antiperspirant: Contains an active ingredient intended to reduce underarm wetness.
  • Antiperspirant and deodorant: Combines wetness reduction with odor-control features.

Read the Drug Facts or product label to determine which type is being purchased. Do not assume every Mitchum product contains the same active ingredient or offers the same protection claim.

What Ingredients Are in Mitchum?

Ingredients vary by product, format, scent, market and production version. Review the label on the exact container rather than relying on a list for another Mitchum product.

Many Mitchum antiperspirants use an aluminum-based active ingredient. A current Ultimate 72-Hour solid product identifies aluminum zirconium tetrachlorohydrex gly as its antiperspirant active ingredient.

Other ingredients can involve:

  • Fragrance
  • Emollients
  • Thickening or structuring ingredients
  • Silicones
  • Moisture-control ingredients
  • Preservatives or stabilizers
  • Plant-derived or fragrance components

Consumers with a known allergy or sensitivity should compare the complete package label with the ingredients they need to avoid.

Mitchum Antiperspirant Safety Warnings

Follow the Drug Facts and directions on the exact product. Standard antiperspirant warnings include:

  • For external use only
  • Apply only to underarms
  • Do not use on broken skin
  • Stop use if rash or irritation occurs
  • Ask a doctor before use if you have kidney disease
  • Keep out of reach of children
  • Get medical help or contact Poison Control if swallowed

The absence of ethyl alcohol in a particular product does not mean that it cannot irritate sensitive skin.

What to Do After a Mitchum Skin Reaction

  1. Stop using the product.
  2. Do not reapply it to irritated or broken skin.
  3. Gently follow the advice of a healthcare professional for cleaning or treatment.
  4. Keep the container and lot code.
  5. Record when the reaction started.
  6. Contact Mitchum through the official form.
  7. Contact the retailer about its return policy.
  8. Seek medical attention if symptoms are severe, worsening or persistent.
  9. Report a serious reaction or product-quality problem to the FDA.

Call emergency services for trouble breathing, facial or throat swelling, fainting, a severe widespread reaction or another immediate medical emergency.

Should I Use Mitchum on Shaved or Broken Skin?

Do not use an antiperspirant on broken skin. Shaving can create small cuts or irritation that may not be immediately visible.

Follow the product label and avoid applying it when the skin is:

  • Cut
  • Chafed
  • Razor burned
  • Already irritated
  • Recently affected by another product
  • Showing a rash or open sore

2025 Mitchum Roll-On Skin-Irritation Reports

Mitchum published a regional notice involving specific 48-hour 100 ml roll-on batches sold in the United Kingdom, Ireland and South Africa.

Mitchum stated that:

  • The issue involved a manufacturing-process change affecting a raw material.
  • The basic formula and ingredient list had not changed.
  • Only identified batches produced for those markets were involved.
  • The company was working with retailers to remove affected inventory.
  • Consumers experiencing irritation should stop using the product and contact Customer Care.

The notice did not state that all Mitchum products worldwide were affected. A U.S. consumer should contact the U.S. Mitchum service line with the product, market and lot code rather than assuming that an online overseas batch list applies.

How Affordable Is Mitchum?

Mitchum is distributed through mass-market retailers, drugstores, supermarkets, dollar stores and major online sellers, placing it in the mainstream personal-care market rather than a specialty or luxury category.

Affordability depends on:

  • Stick, gel, cream or roll-on format
  • Product size
  • Single product or multipack
  • Retailer
  • Online versus store pricing
  • Sale or loyalty-card promotion
  • Shipping charges
  • Price per ounce
  • How long the product lasts for the individual user

Compare the unit price rather than only the package price. A multipack with a higher shelf price can cost less per ounce, while a smaller sale item can cost more per ounce.

Where Can I Buy Mitchum?

The current U.S. Mitchum site links consumers to retailers that include:

  • Walmart
  • CVS
  • Walgreens
  • Target
  • Kroger
  • Meijer
  • Family Dollar
  • Dollar General
  • H-E-B
  • Amazon

Not every scent, size or format is carried by every retailer. Inventory shown online can also differ from inventory in a local store.

Mitchum Product Is Out of Stock

An out-of-stock product is not necessarily discontinued.

Try:

  • Searching by the full product name
  • Searching by UPC or barcode
  • Checking several retailers
  • Checking store pickup and shipping separately
  • Looking for a multipack
  • Checking whether the packaging changed
  • Contacting Mitchum to confirm current production

Was My Mitchum Product Discontinued?

Contact Mitchum with the exact product, scent, size and UPC. Revlon states that discontinued products are generally no longer available directly from the company.

Before purchasing old stock from a third-party marketplace:

  • Check that the product is sealed.
  • Review the seller’s return policy.
  • Inspect the container for damage or leakage.
  • Compare the ingredients with the version previously used.
  • Be cautious with unusually high prices.
  • Avoid products whose source or storage history cannot be verified.

Mitchum Return and Refund Help

Retailers generally control refunds for Mitchum purchases because they processed the transaction.

Have available:

  • Receipt or order number
  • Product
  • Original packaging
  • Payment method
  • Purchase date
  • Reason for the return
  • Photographs when the product leaked or arrived damaged

Mitchum or Revlon may separately investigate a quality complaint, but contacting the manufacturer does not automatically create a retailer refund.

Mitchum Product Arrived Damaged or Leaking

  1. Do not use a container with broken packaging or visible contamination.
  2. Photograph the shipping box and product.
  3. Record the lot code.
  4. Keep the product away from children.
  5. Contact the retailer about replacement or refund options.
  6. Report the packaging problem to Mitchum.

Do not mail a leaking container without receiving safe packing and shipping instructions.

Mitchum Roll-On Is Not Dispensing

A roll-on may stop dispensing because:

  • The ball is stuck.
  • Dried product is blocking the opening.
  • The container was stored improperly.
  • The product separated or thickened.
  • The applicator is damaged.

Do not pry the container open with a sharp object. Contact Mitchum if a new product cannot be used normally.

Mitchum Gel or Cream Will Not Dispense

Follow the package directions for turning the dial. A new dispenser may require several turns before product appears.

Contact Mitchum when:

  • The dial spins without moving the product.
  • The base or container cracks.
  • The gel leaks from another part of the package.
  • The product appears separated or contaminated.
  • A significant amount remains trapped and cannot be dispensed.

Mitchum Leaves White Marks or Residue

Residue can depend on the formula, amount applied, drying time, clothing and washing method.

Try:

  • Applying only the amount directed on the package
  • Applying to clean, dry underarms
  • Allowing the product to dry before dressing
  • Trying a clear gel, roll-on or another current format
  • Following clothing-care instructions before treating a stain

Stop using the product if residue is accompanied by burning, itching or a rash.

Mitchum Is Not Controlling Sweat or Odor

Product performance can vary by person, activity, climate, application and health factors.

Check:

  • Whether the product is an antiperspirant or deodorant-only product
  • Whether it is being applied according to the label
  • Whether the underarms are clean and dry
  • Whether the container is old or damaged
  • Whether excessive sweating is new or severe

A protection claim such as 48 or 72 hours does not guarantee identical results for every consumer. Discuss persistent or unusually heavy sweating with a healthcare professional.

Product Smells Different or Has a Different Texture

Differences can result from:

  • A new scent or product variation
  • Packaging changes
  • Updated fragrance-allergen labeling
  • Age or storage conditions
  • Temperature exposure
  • A manufacturing or packaging issue

Compare the exact product name, UPC, ingredients and lot code. Contact Mitchum before continuing use when the product appears spoiled, contaminated or substantially different from normal.

Can Mitchum Identify a Product’s Age?

The lot code allows Revlon to identify manufacturing information. Revlon does not publicly provide a universal consumer lot-code decoder.

Submit the lot code through the official contact form when asking about:

  • Product age
  • Production batch
  • Formula version
  • Regional batch notice
  • Unusual odor, texture or color

Unexpected Mitchum Charge

Mitchum purchases normally appear under the retailer that processed the transaction rather than under a separate Mitchum subscription.

Review:

  • Complete merchant descriptor
  • Retailer order history
  • Household purchases
  • Automatic retailer delivery or subscription settings
  • Third-party marketplace seller

Contact the retailer and payment provider promptly when a completed transaction remains unauthorized.

Mitchum Privacy Requests

Depending on applicable law, consumers may be able to request:

  • Access to personal information
  • Correction of inaccurate information
  • Deletion
  • Data portability
  • Opt-out of certain targeted advertising
  • Opt-out of certain data sales or sharing
  • An appeal of a denied request
  • Privacy email: privacypolicy@revlon.com
  • Privacy telephone number: 1-800-326-7337
  • Privacy address: Revlon Consumer Products LLC, Chief Compliance Officer, 55 Water Street, New York, NY 10041

A privacy request does not create a product complaint or retailer refund. Complete those actions separately.

Fake Mitchum Customer Service and Refund Scams

Be cautious with unofficial websites, social-media messages and callers claiming to represent Mitchum.

Warning signs include:

  • Request for gift cards or cryptocurrency
  • Request for online-banking access
  • Demand for payment before issuing a refund
  • Request to install remote-access software
  • Unofficial form requesting a Social Security number
  • Promise of large compensation without reviewing the product
  • Request for a complete payment-card number through social media
  • Website address that imitates Mitchum or Revlon

Use the telephone number and form on Mitchum.com. A legitimate product complaint does not require buying a gift card or moving money.

How to Escalate a Mitchum Complaint

  1. Gather the product, receipt, lot code and photographs.
  2. Call Mitchum at 1-888-864-8248.
  3. Submit the official contact form.
  4. Request a case number.
  5. Keep the container until the investigation is complete.
  6. Contact the retailer for its refund or return process.
  7. Reply within the same Consumer Affairs case.
  8. Ask for supervisor or product-quality review when needed.
  9. Request the decision or resolution in writing.
  10. Report a serious reaction or product-quality issue to the FDA.
  11. Use Revlon’s legal mailing address only after ordinary consumer-support routes have been attempted.

A review submitted to CustomerServiceNumbers.com does not contact Mitchum, file an FDA report, create a refund, diagnose a reaction or open a Revlon Consumer Affairs case.

Mitchum Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has no published Mitchum reviews and no established customer-service rating trend.

The previous version of this page claimed that consumers commonly praised product effectiveness, scents and affordability while complaining about skin sensitivity, availability and customer-support responsiveness. Those statements were not based on reviews published on this page.

New reviews can help readers understand current experiences involving:

  • Mitchum customer service
  • Product complaints
  • Lot-code investigations
  • Skin irritation reports
  • Damaged or leaking containers
  • Retailer returns
  • Refunds and replacements
  • Product availability
  • Discontinued scents
  • Ingredient questions
  • Support response times

Frequently Asked Questions About Mitchum Customer Service

What is the Mitchum customer-service number?

Call Mitchum Consumer Affairs at 1-888-864-8248.

What are Mitchum customer-service hours?

Current U.S. hours are Monday through Thursday from 10 a.m. to 12 p.m. and 2 p.m. to 4 p.m. Eastern Time.

What is the Mitchum deodorant email address?

Mitchum does not publish a direct U.S. customer-service email address. Use the official online contact form.

How do I make a complaint to Mitchum?

Call 1-888-864-8248 or submit the official contact form with the product name, size, scent, lot code, purchase information and description of the problem.

Where is the Mitchum lot code?

Mitchum says the six- to eight-character lot code is located on the bottom of the dial or container.

Who owns Mitchum?

Mitchum is owned by Revlon Consumer Products LLC.

Is Mitchum affordable?

Mitchum is a mass-market personal-care brand sold through supermarkets, drugstores, dollar stores and large retailers. Compare price per ounce, package size and multipack discounts.

Does Mitchum contain aluminum?

Many Mitchum antiperspirants contain an aluminum-based active ingredient. Check the Drug Facts on the exact product because formulas vary.

What should I do if Mitchum causes a rash?

Stop using it and do not apply it to irritated or broken skin. Seek medical care when symptoms are severe, worsening or persistent, and report the product to Mitchum.

Can I use Mitchum if I have kidney disease?

Antiperspirant labeling instructs consumers with kidney disease to ask a doctor before use.

Was Mitchum deodorant recalled?

Mitchum published a regional notice involving identified 100 ml roll-on batches sold in the United Kingdom, Ireland and South Africa. It did not state that all products worldwide were affected. Check the lot code and contact the support team for the market where the product was purchased.

Can I return Mitchum to a store?

Return eligibility depends on the retailer’s current policy, purchase date, receipt and condition of the product.

Why can’t I find my usual Mitchum scent?

It may be temporarily out of stock, repackaged or discontinued. Check several retailers and contact Mitchum with the exact product name and UPC.

What is Mitchum’s corporate address?

Revlon’s current legal and privacy materials list Revlon Consumer Products LLC, 55 Water Street, New York, New York 10041.

Related Personal Care and Retailer Customer Service Pages

Official Product Safety Resources

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official telephone numbers, complaint routes, product information, safety resources, privacy contacts and retailer support options.

We are not owned by Mitchum, Revlon Consumer Products LLC, Walmart, Walgreens, CVS, Target, the FDA, a healthcare provider or a product-testing organization.

Share Your Mitchum Customer Service Experience

Have you contacted Mitchum about skin irritation, a damaged container, lot code, product availability, ingredients, a discontinued scent, retailer return or refund? Leave a factual review below and explain the product, retailer, support route, approximate response time and whether the issue was resolved.

Comments are moderated. Do not include a complete address, telephone number, email address, payment information, receipt, medical records, close-up body photographs, private correspondence or personal information about an employee.

Page Update Note

This Mitchum customer-service page was reviewed and updated on July 16, 2026. The update verified the Mitchum telephone number, corrected the current Monday–Thursday hours, added the official contact form, removed the unsupported direct-email claim and replaced the former 1 New York Plaza address with Revlon’s current legal and privacy correspondence address.

The update also added affordability guidance, lot-code instructions, product availability and retailer-return help, antiperspirant safety warnings, skin-reaction and FDA-reporting information and accurate regional context for the 2025 overseas roll-on batch complaints.

Last Updated: July 16, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Mitchum, Revlon Consumer Products LLC, a retailer, healthcare provider, Poison Control or the U.S. Food and Drug Administration. Mitchum and Revlon do not provide customer service through this website.

Telephone numbers, support hours, product formulas, ingredients, sizes, scents, availability, prices, retailer policies, safety notices and privacy procedures can change. Review the current product label, Drug Facts, Mitchum website, retailer terms and official safety information.

This page cannot diagnose or treat a reaction, determine whether a product caused an injury, issue a refund, confirm a lot-code investigation, provide emergency assistance or determine whether a specific ingredient is medically appropriate. It is not medical, dermatological, toxicological, legal, privacy or financial advice.

0
0 out of 5 stars (based on 0 reviews)
Excellent
Very good
Average
Poor
Terrible

There are no reviews yet. Be the first one to write one.

Comments are moderated for profanity, PII, and spam. Offensive words may be soft-masked (e.g., “f—”) but your meaning is preserved. See our Commenting Policy.

Related Resources