Before using Rochester Gas and Electric (RGE) for your utility services, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. RGE, a subsidiary of AVANGRID, provides electricity and natural gas services to customers in the Rochester, New York area.
How to Contact RGE
You can reach RGE customer service using the following details:
- Phone Number (Customer Support): 1-800-743-2110
- Phone Number (Power Outages): 1-800-743-1701
- Email Support: RGE does not provide a direct email for customer support; customers are encouraged to use the online contact form available on their website.
- Chat: Available through the RGE website during business hours.
- Customer Service Hours: Support is available Monday to Friday, 7 AM to 7 PM (ET); emergency services are available 24/7.
- Corporate Address: Rochester Gas and Electric Corporation, 89 East Avenue, Rochester, NY 14649, USA
- Website: https://www.rge.com/
RGE Customer Support Reviews and Complaints
When considering using RGE for your utility services, it’s helpful to review their customer service feedback. RGE competes with other utility providers such as National Grid, Con Edison, NYSEG (New York State Electric & Gas), and National Fuel Gas. Customer reviews often highlight the reliability of RGE’s services, the availability of energy efficiency programs, and the ease of managing accounts online. Many customers appreciate the responsiveness of RGE during power outages and the variety of payment options available. However, some complaints focus on issues related to billing accuracy, rate increases, and customer service response times.
Comparing RGE with other utility providers like National Grid, Con Edison, NYSEG, and National Fuel Gas can help you determine which company offers the best combination of service reliability, pricing, and customer support for your electricity and natural gas needs.
Customer Service Numbers Disclaimer
At CustomerServiceNumbers.com, we also provide a rating, review, and comment section where you can leave your own review. Note: This website listing is not associated with Rochester Gas and Electric Corporation. The information and the reviews are a service provided by CustomerServiceNumbers.com.