Verizon FiOS Customer Service

1-800-266-8228

Verizon Fios Customer Service Phone Number for Support and Help

Verizon Fios Customer Service Department
Verizon Fios is Verizon’s bundled broadband package. The package includes broadband dsl internet service, digital voice phone service and hd television service. Fios is now available with Quantum, their new super-fast internet package. Fios and Quantam are avaliable in limited areas, so check with the company by calling their sales line to see if Fios is available in your area.


Verizon Fios Customer Service Phone Numbers and Hours
Verizon’s Fios customer service hours are 8 am to 9 pm. Monday through Friday and 9 am to 5 pm on Saturday.

Fios Outage: 1-800-837-4966
Fios Internet and TV: 1-800-837-4966
Residential Phone: 1-800-837-4966
TTY: 1-800-974-6006
Online Support: 1-866-326-7937
Payment Information: 1-800-698-3545


Fios Address Information
Verizon General Mailbox
P.O. Box 6000
Hayden, Idaho 83835 USA
Or
Verizon Fios Payment Center
P.O. Box 920041
Dallas, Texas 75392 USA
Please check your statement, because billing addresses may have changed.


Verizon Fios Official Online Website
You can visit Verizon’s Fios Website at VerizonFios.com for more information about availability, features, and prices. Also, on the Fios account page you can login to make payments, change service or get online help and support.


Customer Service Email
Verizon does not publish customer service email addresses. However Verizon does have a contact page where you can submit your customer service issues through a form. You can access that form through this link.
Verizon Fios Help and Support Email


Social Media
Verizon Fios is a very progressive company and they maintain several social media accounts. Verizon updates these accounts very frequently. They use social media to , offer promotions, show commercials, offer contests to highlight their brand. Also, they will handle difficult customer service issues using social media. Links to The Verizon Fios social media accounts are listed below.
Fios on Facebook
Fios on Twitter
Fios on Youtube


Hints to Reach a Live Person
To reach a life person at Verizon Fios customer service, call their custome service phone number and then just do not say anything or push any buttons. Eventually, you will be connected to a live person at Verizon.
Verizon Customer Service Review and Complaints
Verizon Fios customer service is about average for a communications company. They offer customer service through a their phone numbers, email and social media.

They show all of their contact information on their website and they make their phone numbers fairly easy to find.
However, they are not perfect and they do make mistakes. Please review and rate your customer service experience with Verizon Fios below. Looking for Verizon Wireless Phone Number? We have that here.

Verizon Fios Customer Service
Verizon Fios
1-888-553-1555

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  • I left Comcast for fios, Big mistake! Contract is up and will be going back to comcast. I have called three times for a return kit for equipment,I’m still waiting for one. No fios return centers in my vicinity….. and 30 days later they want to bill me for the equipment!! This is by far the worst company I have ever done business with.

  • We are definitely leaving Verizon Fios !!!! We can not watch a movie or any show on Amazon , Netflix without buffering!!! It’s so annoying that it takes 2 days to watch a 2 hr movie!!!!!! TOO MUCH BUFFERING VERIZON !!!!!

  • I have been on the phone 1hour and thirty min. on one got on the phone yet. im calling about the programs for Tv. all the have to watch are OLD OLD OLD programs and the rest is sports 76 channels of sports WHY!!!! I do not watch sports like that and the rest is channels trying to sell you something. I should’nt have to pay for this horrible line up, I left comcast i think i’m going back.

  • I HAVE NEVER BEEN MORE DISAPPOINTED IN A COMPANY THAN I HAVE BEEN WITH VERIZON. I HAD A SCHEDULED APPOINTMENT FOR THR 13th AND NOBODY SHOWED UP, NO PHONE CALL OR ANYTHING. I CALLED THEM ON THE 14th AND WAS TOLD SOMEBODY CANCELLED OUR APPT. IT’S BULL . NOW I’VE HAD TO RESCHEDULE FOR THE 17th.. HOW CAN YOU RUN A BUSINESS LIKE THAT? THEY WERE VERY RUDE ON THE PHONE ALSO. I’M NOT STAYING MUCH LONGER.

  • I have waited over an hour to speak to a fios technician. I have nothing but problems with Verizon and have reported them to the FCc. I don’t know how they get away with treating customers as fools I will drop Verizon the day the fios contract they forced me into because of costs ends. They should be brought up on charges for failing to provide service as they are an approved monopoly

  • Besides not being able to get through to an operator for over 1 hour, when I finally did could not understand her. She was from the Phillipines and her English was a horror. Never got what I wanted to find out and when she saw how frustrated I was she hung up on me. I cannot get through again. They say waiting time is at least 45 minutes

    I am calling the FCC and see if the can help me

  • Inexplicably all of telephone lines, we have three, went dead – no dial tones. Fortunately we have cell phones so we could call back but who knows how many or which calls we missed while the service was “out”

    Took awhile to get the customer service number. The website had me going in circles. I finally googled FIOS phone customer service phone number and after sorting through a number of sites which just took me back to the Verizon web page(s) I for a number.

    When I finally located a number I called it. I got a computer helper which was trying to walk me through a repair. To my frustration it was a time consuming waste of time

    Finally it dawned on me to just press “0” in the hope it would get me to a person. It took an eternity to get to speak with someone – I kept getting messages that all personnel were busy and I had to wait what seemed like an eternity.

    I finally got through to a person and while she seemed nice enough and willing to help, I needed an interpreter. English was clearly not her first language and to compound matters she muffled her words. When I asked if I could speak to another as I couldn’t understand her, the call got disconnected.

    I called back and this time when I got the computer “rep” I immediately pressed “O” and got through to an extension for live reps. After 20 minutes of holding on I finally got through to another rep. Eventually it was recognized that they could not restore service without a service call.

  • Wow. You set the bar so low for customer service these days and yet time and again verizon manages to get under it. Getting a live person on the phone in under an hour AND getting someone that speaks english as a primary language is virtually impossible. If they actually help you it’s like hitting the lottery. Why do I stay with them? it’s the only option I have. Once I get another option SEE YA!

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