Verizon Fios Customer Service - Read Reviews & Complaints
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How to Call and Contact Verizon FiOS Customer Service

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How to Contact Verizon Fios Customer Service by Phone for Support and Help

Verizon Fios Customer Service Department


Verizon Fios is Verizon’s bundled broadband package. The package includes broadband dsl internet service, digital voice phone service and hd television service. Fios is now available with Quantum, their new super-fast internet package. Fios and Quantam are available in limited areas, so check with the company by calling their sales line to see if Fios is available in your area.

Verizon Fios Customer Service Phone Numbers and Hours


Verizon’s Fios customer service hours are 8 am to 9 pm. Monday through Friday and 9 am to 5 pm on Saturday.

Fios Outage: 1-800-837-4966

Fios Internet and TV: 1-800-837-4966

Residential Phone: 1-800-837-496

TTY: 1-800-974-6006

Online Support: 1-866-326-7937

Payment Information: 1-800-698-3545

Fios Address Information

Verizon General Mailbox

P.O. Box 6000 Hayden, Idaho 83835 USA

Verizon Fios Payment Center

P.O. Box 920041

Dallas, Texas 75392 USA

Please check your statement, because billing addresses may have changed.

Verizon Fios Official Online Website
You can visit Verizon’s Fios Website at VerizonFios.com for more information about availability, features, and prices. Also, on the Fios account page you can login to make payments, change service or get online help and support.

Customer Service Email
Verizon does not publish customer service email addresses. However Verizon does have a contact page where you can submit your customer service issues through a form. You can access that form through this link.
Verizon Fios Help and Support Email

Social Media
Verizon Fios is a very progressive company and they maintain several social media accounts. Verizon updates these accounts very frequently. They use social media to offer promotions, show commercials, offer contests to highlight their brand. Also, they will handle difficult customer service issues using social media. Links to The Verizon Fios social media accounts are listed below.

Fios on Facebook
Fios on Twitter
Fios on Youtube

Hints to Reach a Live Person
To reach a live person at Verizon Fios customer service, call their customer service phone number and then just do not say anything or push any buttons. Eventually, you will be connected to a live person at Verizon.

Verizon Customer Service Review and Complaints
Verizon Fios customer service is about average for a communications company. They offer customer service through a their phone numbers, email and social media.

They show all of their contact information on their website and they make their phone numbers fairly easy to find.
However, they are not perfect and they do make mistakes. Please review and rate your customer service experience with Verizon Fios below. Looking for Verizon Wireless Phone Number? We have that here.

  • I left Comcast for fios, Big mistake! Contract is up and will be going back to comcast. I have called three times for a return kit for equipment,I’m still waiting for one. No fios return centers in my vicinity….. and 30 days later they want to bill me for the equipment!! This is by far the worst company I have ever done business with.

  • We are definitely leaving Verizon Fios! We can not watch a movie or any show on Amazon Netflix without buffering! It’s so annoying that it takes 2 days to watch a 2 hr movie! Too much buffering Verizon!

  • I have been on the phone 1hour and thirty min. on one got on the phone yet. im calling about the programs for Tv. all the have to watch are OLD OLD OLD programs and the rest is sports 76 channels of sports WHY!!!! I do not watch sports like that and the rest is channels trying to sell you something. I should’nt have to pay for this horrible line up, I left comcast i think i’m going back.

  • I have never been more disappointed in a company than I have been with verizon. I had a scheduled appointment for thr 13th and nobody showed up, no phone call or anything. I called them on the 14th and was told somebody cancelled our appt. It’s bull . Now I’ve had to reschedule for the 17th.. How can you run a business like that? They were very rude on the phone also. I’m not staying much longer.

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