Viber Customer Support, Account Recovery and Viber Out

If Viber will not send an activation code, your account was blocked, or a Viber Out subscription keeps renewing, support must generally be requested online. Rakuten Viber does not publish a general customer-service telephone number, so users should submit an issue through the official support form.

How to Get Viber Customer Support

• Online support form: Submit a Viber support ticket
• Viber Help Center: Search Viber support articles
• In-app support: Open Viber and use the Help or Contact Us option available through the app’s settings
• Viber Out account: Manage Viber Out online
• Privacy and data-protection email: DPO@viber.com
• Official website: Viber.com

Viber’s ticket form states that support is currently available in English, Japanese, Arabic, and Russian. Add detailed information, screenshots, or a video link when possible, but hide sensitive information before submitting attachments.

Viber does not publish general live-agent operating hours or guarantee that ordinary support tickets will receive a response within a specific number of hours. The Help Center is available for self-service access at any time.

Choose the Correct Viber Support Category

Viber Activation Code or Registration Problem

Viber normally verifies a telephone number using an SMS, automated call, or Flash Call. Before submitting a ticket:

• Confirm that the correct country code is selected.
• Enter the telephone number without a leading zero.
• Make sure the phone can receive ordinary SMS messages and calls.
• Switch between mobile data and Wi-Fi.
• Update Viber to the newest available version.
• Try the available call-verification option if the SMS does not arrive.
• Check whether the phone or carrier is blocking unknown calls.

Viber limits repeated activation attempts. If you reach the attempt limit, Viber advises waiting 24 hours before trying again.

If the number remains restricted or the activation code still does not arrive, use the Viber support form. Include the complete telephone number with country code, mobile carrier, country, device, and exact error message.

Viber Account Blocked or Restricted

Viber may restrict accounts when its systems detect spam, unsolicited messaging, suspicious activity, account farming, or another possible policy violation.

Viber states that most first-time spam-related account blocks are temporary and lift automatically after 24 hours. Repeated violations can result in a permanent block.

If the block remains after the stated period or you believe it was a mistake:

1. Stop repeatedly attempting to send messages or activate the account.
2. Review Viber’s spam and acceptable-use guidance.
3. Take a screenshot of the restriction message.
4. Submit a ticket with the phone number, country code, carrier, and explanation.

Support can review the account, but submitting a ticket does not guarantee that a restriction will be removed.

Forgotten Two-Step Verification PIN

Use the Forgot PIN or Unblock account option to request a reset through the email address associated with two-step verification.

Viber states that five incorrect PIN attempts during new-phone activation can block activation and PIN-protected settings for five days. Resetting the PIN does not necessarily remove that five-day activation period.

Keep the recovery email address current. If you cannot access the registered email, explain that problem in the support ticket and use only Viber’s secure verification instructions.

Lost or Stolen Phone

If the phone or SIM was stolen:

1. Contact the mobile carrier immediately to suspend or replace the SIM.
2. Secure the email, Apple, Google, and other accounts connected to the device.
3. If you retain the same number, activate Viber on a replacement phone to deactivate Viber on the old phone.
4. Use the replacement phone to deactivate linked desktops and tablets.
5. Submit a Viber support ticket if you cannot regain control of the telephone number or account.

Viber allows linked desktop and tablet sessions to be deactivated remotely from the primary phone under the account’s device settings.

Changing a Viber Phone Number or Device

When changing both the number and phone, Viber recommends this order:

1. Back up the chat history on the old phone.
2. Change the telephone number through the Viber account settings.
3. Activate Viber on the new phone using the new number.
4. Restore the available backup.

Viber chat backups are connected to the mobile platform. Chat histories cannot generally be transferred between Android and iPhone.

Be careful when changing to a telephone number that already has a Viber account. Viber warns that the existing account associated with the new number can be replaced, and purchases attached to that account may be lost.

Viber Out Billing, Credit, and Subscription Help

Viber Out is the paid calling service used to call mobile and landline numbers. Users can purchase prepaid World Credit or a recurring calling plan.

For a Viber Out problem, include:

• The telephone number associated with the account
• The country where the account is registered
• The Viber Out product or plan name
• The purchase ID and purchase date
• Whether the purchase was made through Google Play, Apple, the Viber Out website, or a credit card
• The originating and destination telephone numbers
• The call date, duration, and amount charged
• A screenshot of the billing or call error

Canceling a Viber Out Plan

Viber Out plans renew automatically until canceled. Viber recommends canceling at least 24 hours before the renewal date to avoid another monthly charge.

The cancellation route depends on where the plan was purchased:

• Google Play: Cancel through Google Play subscriptions.
• Apple App Store: Cancel through the Apple ID subscription settings.
• Viber Out website or direct card purchase: Sign in to the Viber Out account and manage the plan there.

Deactivating Viber can also cause unused World Credit to be lost. Confirm the status of paid credit and subscriptions before closing the account or changing telephone numbers.

Viber Out Credit or Plan Missing on a New Phone

World Credit is linked to the Viber telephone number and may be restored when the same number is activated on a new phone.

Plans purchased through Google Play or Apple can generally be restored when the new phone uses the same platform and account. Moving from Android to iPhone or from iPhone to Android can prevent app-store purchases from transferring.

Submit a ticket when paid credit or a plan remains missing after using the available restore-purchase option.

Viber Out Call Failed or Was Charged Incorrectly

Check the Viber Out call history, remaining credit, plan minutes, destination number, country code, and current rates.

For failed or poor-quality calls:

• Confirm that the destination is included in the plan.
• Enter the number in full international format.
• Check the Wi-Fi or mobile-data connection.
• Restart and update Viber.
• Record the call date, destination, duration, and charge.

Submit the purchase ID and call details through the support form if credit was deducted for a failed call or the charge appears incorrect.

Viber Plus Subscription Help

Mobile Viber Plus subscriptions are generally managed through Google Play or Apple:

• Android: Open Google Play, select Payments and Subscriptions, select Viber, and cancel the subscription.
• iPhone: Open the Apple ID subscription settings, select Viber, and cancel.
• Desktop subscription: Open Viber Plus settings, select Manage My Subscription, and follow the Stripe management page.

Cancel Viber Plus before uninstalling or deactivating the account. Removing the app does not necessarily stop recurring charges.

Viber Messages, Calls, and Desktop Problems

Before submitting a technical ticket:

• Update Viber and the device operating system.
• Restart the device.
• Switch between Wi-Fi and mobile data.
• Confirm that Viber has microphone, camera, notification, contact, and background-data permissions.
• Check available storage space.
• Test whether the problem affects one contact or every contact.
• Record the exact error and the steps that reproduce it.

For crashes, Viber may request a crash report, screen recording, or text log. Follow the secure submission instructions supplied by support and remove unrelated personal information.

Report Viber Spam, Scams, or Inappropriate Content

Users can block and report contacts, businesses, messages, communities, channels, bots, advertisements, and other inappropriate content directly in Viber.

Viber advises users to:

• Open the chat or content information screen.
• Select the Report or Report this contact option.
• Choose the appropriate reason.
• Block the account when necessary.
• Preserve screenshots, usernames, telephone numbers, links, and message details.

Contact local emergency services or law enforcement when messages involve an immediate threat, exploitation, extortion, stalking, or another suspected crime.

Viber Privacy and Account Deletion

Privacy requests can be submitted through the Viber support form by selecting the privacy or GDPR category. Privacy questions can also be sent to DPO@viber.com.

Viber provides separate choices for:

• Reviewing personal-data settings
• Requesting access to available data
• Deleting certain personal data
• Changing advertising and personalization choices
• Deactivating the Viber account

Deleting selected data is different from deactivating the entire account. Viber states that permanently closing the account requires deactivation.

Before deactivating:

• Back up any chat history you need to retain.
• Cancel Viber Out and Viber Plus subscriptions.
• Review any remaining Viber Out credit.
• Deactivate linked desktop and tablet sessions.
• Understand that deleted data and lost credit may not be recoverable.

Use Viber’s current personal-data instructions before deleting information or deactivating the account.

What to Include in a Viber Support Ticket

Provide enough information for support to identify and reproduce the problem:

• Your telephone number in international format
• The country and mobile carrier
• The device manufacturer and model
• The Android, iOS, Windows, or macOS version
• The installed Viber version
• The exact error message
• The date and approximate time the problem began
• Steps already attempted
• A screenshot or video with sensitive information hidden
• Purchase ID and billing platform for paid services
• The number of a previous support ticket
• The resolution you are requesting

Use the issue category that most closely matches activation, account access, Viber Out, billing, spam, privacy, or another problem. Submitting repeated tickets for the same issue can make the history harder to follow.

Do not attach identity documents unless the selected support process specifically requires them. If Viber requests identity verification, confirm that you are using the official `help.viber.com` ticket form before uploading anything.

How to Escalate an Unresolved Viber Complaint

1. Start with the Help Center. Complete the troubleshooting steps for the exact error.
2. Submit one detailed ticket. Include the phone number, device, carrier, screenshots, purchase information, and requested resolution.
3. Save the ticket confirmation. Keep the ticket number and copies of replies.
4. Reply within the existing ticket. Add new evidence without starting duplicate requests.
5. Request another review. Explain which troubleshooting steps failed and why the proposed resolution did not address the issue.
6. Use the correct billing provider. Google Play, Apple, Stripe, a card issuer, or a bank may control the payment or subscription dispute.
7. Use the privacy route for data issues. Select the privacy category or contact Viber’s Data Protection Officer.

Viber Frequently Asked Questions

Does Viber have a customer-service phone number?

Rakuten Viber does not publish a general customer-support telephone number. Use the official online ticket form.

How do I submit a Viber support ticket?

Visit the Viber request page, select the appropriate issue, and provide the requested account and device information.

Does Viber offer live chat support?

Viber does not prominently publish a general live-chat route on its current Help Center. Use the support ticket form and in-app help options.

Is Viber support available 24 hours?

The online Help Center and ticket form can be accessed at any time. Viber does not publish general live-agent hours or guarantee around-the-clock agent responses.

How quickly does Viber answer support tickets?

Viber says a support staff member will respond as soon as possible but does not publish a general 24-to-48-hour guarantee for ordinary tickets.

What should I do if my Viber account is blocked?

A first spam-related block may clear automatically after 24 hours. Submit a ticket if it remains blocked or you believe the restriction was an error.

Why am I not receiving a Viber activation code?

Confirm the country code and telephone number, remove any leading zero, check SMS and call reception, try the call option, and avoid repeated attempts. Viber may require a 24-hour wait after too many attempts.

How do I cancel Viber Out?

Cancel through Google Play, Apple subscriptions, or the Viber Out account, depending on where the plan was purchased. Cancel at least 24 hours before renewal.

Does deleting Viber cancel a subscription?

No. Uninstalling or deactivating Viber does not automatically cancel subscriptions billed by Apple or Google. Cancel through the billing platform first.

How do I recover Viber after losing my phone?

Secure the SIM through the mobile carrier, then activate Viber on a replacement phone using the same number. This deactivates Viber on the old phone.

How do I report a Viber scam?

Use the in-app report and block tools. Official Viber messages display a blue verified badge, and Viber says it will not request card information or activation codes in a chat.

How do I delete my Viber account?

Open Viber on the primary phone, go to Settings, Account, and Deactivate Account. Back up needed information and cancel paid subscriptions first.

Viber Customer Support Reviews and Complaints

CustomerServiceNumbers.com currently shows Viber at 0 out of 5 stars based on 0 reviews. Because no reviews have been published, there is not enough CSN evidence to identify recurring praise or complaint themes.

A useful Viber review should explain:

• Whether the issue involved activation, an account block, two-step verification, messages, calls, Viber Out, Viber Plus, spam, or privacy
• Which troubleshooting steps were attempted
• Whether a support ticket was submitted
• How long it took to receive a response
• Whether support requested additional information
• The resolution requested and whether it was provided

Do not publish a telephone number, activation code, two-step verification PIN, email address, payment information, ticket attachment, identity document, or private message in a public review.

Related Messaging and Calling Support Pages

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Share Your Viber Experience

If you submitted a Viber ticket for an activation, account, calling, billing, subscription, spam, or privacy issue, use the rating and comment section below to share what happened. Include enough nonprivate information to help other users understand which support route worked.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is an independent customer-service directory and review website. It is not associated with, endorsed by, or operated by Viber Media, Rakuten Viber, Rakuten Group, Apple, Google, Stripe, or any mobile carrier.

Viber does not provide customer support through this website. Use Viber’s official Help Center, support form, in-app reporting tools, or the billing provider responsible for the transaction.