Zillow customer service can help with account access, incorrect property information, Zestimates, home listings, rental advertisements, renter applications and other website problems. Zillow does not publish one universal consumer-support phone number, so most buyers, sellers, homeowners, renters and landlords should begin with the official Zillow Help Center and select the category matching their issue.
Zillow Customer Service and Contact Information
- Zillow Help Center: Search Zillow support topics
- Contact Zillow Support: Choose homeowner, renter, landlord or professional support
- General customer-service phone: Zillow does not currently publish one universal consumer-support number.
- Consumer correspondence email: consumercare@zillow.com
- Corporate phone: 1-206-470-7000
- Corporate phone warning: This is Zillow Group’s corporate number, not the preferred route for routine account, listing, rental or Zestimate help.
- Brokerage and MLS inquiries: 1-877-313-8601
- Zillow Premier Agent Partner Support: 1-888-466-3501
- FSBO paid-solutions inquiries: 1-866-638-1604
- Zillow Home Loans: 1-888-852-2212
- Zillow Home Loans Consumer Complaints: 1-877-661-3166
- Corporate address: Zillow Group, Inc., 1301 Second Avenue, Floor 36, Seattle, WA 98101
- Official website: Zillow.com
The corporate telephone number and Seattle headquarters are not substitutes for the online support process. Corporate staff generally cannot directly edit a Zestimate, restore an account, remove a rental listing, correct an MLS feed or resolve a mortgage application.
Choose the Correct Zillow Support Route
- Homeowner, buyer or seller: Select Home Buyer, Seller, or Owner in the Zillow contact form.
- Renter, landlord or property manager: Select Renter, Landlord, or Property Manager.
- Agent or broker: Use Real Estate Professional support.
- Incorrect home facts: Claim the property and edit eligible details.
- Incorrect active agent listing: Contact the listing agent or MLS first.
- For Sale By Owner listing: Use the owner dashboard or FSBO support.
- Rental scam: Use Report Listing on the property page.
- Zillow Premier Agent account: Call Partner Support.
- Mortgage or loan complaint: Contact Zillow Home Loans.
- Privacy request: Use Zillow’s Privacy Portal or email the privacy department.
- Accessibility problem: Submit an accommodation or accessibility request through the Help Center.
Information to Have Before Contacting Zillow
- Email address connected with the Zillow account
- Full property address
- Link to the affected Zillow page
- Zillow property ID or listing URL when available
- Type of listing: agent, MLS, FSBO or rental
- Name of the listing agent or property manager
- MLS number and source
- Dates and screenshots showing the error
- Correct property facts
- Public record, assessor or permit information when relevant
- Advertising or billing reference for professional accounts
- Previous Zillow support-request number
- A concise explanation of the requested correction
Do not publicly post a full property address together with account credentials, Social Security numbers, mortgage documents, application reports, bank information, passwords or verification codes.
Incorrect Zillow Home Facts
A homeowner may be able to correct qualifying facts after claiming the property page.
Editable information can include:
- Bedrooms
- Bathrooms
- Finished square footage
- Home type
- Year built
- Parking
- Heating and cooling
- Renovations and features
To begin:
- Sign in to Zillow.
- Open the property page.
- Select the homeowner or owner options.
- Claim the home and complete verification.
- Select the option to edit home facts.
- Enter the corrected information.
- Save screenshots and supporting records.
Some information comes from county records, tax assessors, prior listings or an MLS. Zillow may require the source itself to be corrected before the change remains permanent.
Incorrect Bedrooms, Bathrooms or Square Footage
Before requesting a correction, determine how the correct figure is documented.
Useful records may include:
- County property-appraiser records
- Building permits
- Appraisals
- Architectural plans
- Prior MLS listings
- Closing documents
Finished square footage can be measured differently by counties, appraisers and listing services. A basement, garage, porch or unpermitted room may not be included in the same way by every source.
If the active listing is supplied by an agent or MLS, ask the listing agent to correct the original listing feed. Editing a homeowner profile may not override active MLS data.
What Is a Zillow Zestimate?
A Zestimate is Zillow’s automated estimate of a home’s market value. It is calculated from available property facts, public records, listing information, market activity and Zillow’s valuation model.
A Zestimate is not:
- A professional appraisal
- A broker price opinion
- A guaranteed sale price
- A formal tax assessment
- A mortgage underwriting decision
Correcting significant home facts may be considered in later Zestimate calculations, but Zillow does not guarantee that an edit will increase or decrease the displayed value.
Zestimate Appears Too High or Too Low
- Check the bedrooms, bathrooms and finished square footage.
- Review the recorded property type and lot size.
- Check recent sales shown for the home.
- Review nearby comparable sales.
- Correct eligible home facts.
- Ask the listing agent to correct active MLS information.
- Allow time for updated data to be processed.
Zillow support generally cannot manually select a preferred value for a property. A homeowner selling or refinancing should use a qualified real estate professional or licensed appraiser for a property-specific opinion.
Incorrect Sales History or Public Record
Sales dates, prices, ownership information and tax history may come from government records or listing feeds.
For an incorrect record:
- Check the county recorder, assessor or property appraiser.
- Confirm whether the transaction involved the whole property.
- Determine whether the amount was a transfer, refinance or related-party transaction.
- Use the Zillow property-page reporting option.
- Provide the official corrected source when possible.
Zillow may be unable to permanently change a public-record item until the government source is corrected.
Can a Home Be Removed From Zillow?
A Zillow property page may remain visible even when the home is not actively listed. Zillow creates property pages from public records, prior listings, tax data and other sources.
A homeowner may be able to:
- Cancel an active owner-created listing
- Remove qualifying listing photos
- Correct eligible home facts
- Report an incorrect sales record
- Ask an agent or MLS to remove active listing data
These actions do not necessarily remove the underlying property page, public tax history or all prior sales information.
Remove Photos From a Zillow Property Page
Photo-removal responsibility depends on the source.
- Owner-uploaded photos: Sign in to the owner account and edit the property.
- Current MLS photos: Ask the listing agent or MLS to update the source.
- Prior listing photos: Claim the home and review the available owner options.
- Rental listing photos: Edit or deactivate the rental listing.
Search-engine caches and other real estate websites may continue displaying old images after Zillow is updated.
For Sale By Owner Listing Help
Owners can normally manage an existing FSBO listing through the account used to create it.
Available options can include:
- Edit price
- Add or remove photos
- Correct home facts
- Change listing status
- Cancel the listing
In some locations, local real-estate rules prevent Zillow from directly assisting with creation of a free FSBO listing. Zillow currently publishes
1-866-638-1604, 9 a.m.-5 p.m. Pacific, for certain paid solutions. This number is not universal customer support.
Agent or MLS Listing Is Wrong
Active for-sale listings often arrive through an MLS or brokerage feed.
Contact the listing agent or broker first when the issue involves:
- Price
- Listing status
- Bedrooms or bathrooms
- Square footage
- Open-house information
- Agent name
- Photos
- Property description
The source listing generally must be corrected before Zillow can receive the updated feed.
Listing Is Missing From Zillow
A listing may be delayed or missing because:
- The MLS or brokerage has not transmitted it.
- The agent’s MLS ID is not connected correctly.
- The property address does not match Zillow’s records.
- The listing failed verification.
- The listing contains unsupported information.
- The listing was rejected or deactivated.
- A duplicate property page exists.
Agents should use professional support and provide the MLS number, listing URL, agent profile and feed source.
Zillow Premier Agent Partner Support
- Partner Support: 1-888-466-3501
- Monday-Friday: 5 a.m.-5 p.m. PT
- Saturday-Sunday: 6:30 a.m.-5 p.m. PT
Partner Support can assist eligible real estate professionals with:
- Missing or inaccurate listings
- Agent profiles
- Past sales
- Reviews
- Premier Agent app access
- Lead routing
- Advertising accounts
- Professional billing questions
- 3D Home tours
Zillow Rental Manager Support
Landlords and property managers should use the Rental Manager section of the Zillow Help Center for:
- Creating or deactivating rental listings
- Listing verification
- Premium listing charges
- Applications and screening reports
- Lease tools
- Online rent payments
- Deposit-account changes
- Listing syndication to Zillow Group sites
Zillow does not publish one universal Rental Manager telephone number for every account. Submit the issue through the signed-in help flow so it can be routed to the appropriate team.
Rental Listing Is Missing or Rejected
A rental listing may require phone or ownership verification before publication. It may also be delayed because of address matching, duplicate listings, prohibited content, payment processing or a review for possible fraud.
Before contacting support:
- Confirm the listing is active in Rental Manager.
- Complete telephone verification.
- Check for an email requesting more information.
- Remove prohibited phone numbers or outside links from the description.
- Confirm the exact property address and unit number.
- Check whether another user has already claimed the property.
Zillow Rental Applications
Zillow’s application system may collect identity, credit, background and income information from applicants. Each adult applicant generally uses a separate Zillow account and pays the applicable application charge displayed before submission.
Applicants should verify:
- The property and landlord are legitimate.
- The application is being submitted through Zillow.
- The name of the screening provider.
- How long the application package can be reused.
- Whether the landlord has additional requirements or fees.
Do not send Social Security numbers, identification documents or bank records directly to an unverified person through ordinary email or text message.
Rental Application or Screening Dispute
Zillow provides the application platform, but the landlord or property manager generally makes the rental decision.
Contact the appropriate party:
- Technical application problem: Zillow support
- Rental decision: Landlord or property manager
- Incorrect screening information: Screening-report provider identified in the notice
- Possible discrimination: Appropriate fair-housing agency or legal resource
- Unauthorized application charge: Zillow support and the payment provider
Keep the adverse-action notice, application receipt and screening-report instructions.
Report a Fraudulent Rental Listing
- Open the suspicious listing.
- Select Report Listing.
- Choose Listing seems to be fraudulent or illegal.
- Provide the reason and supporting details.
- Save screenshots, messages and payment instructions.
Also report actual financial loss to local law enforcement, the payment provider, the Federal Trade Commission and any wire-transfer company involved.
Zillow Rental Scam Warning Signs
- Rent is far below similar properties.
- The supposed landlord will not meet or show the home.
- The contact claims to be overseas or unavailable.
- You are pressured to act immediately.
- Payment is requested by wire transfer, cryptocurrency or gift card.
- You are asked for a verification code sent to your telephone.
- The contact asks for financial information before the property is verified.
- The listing details differ across websites.
- The person cannot prove authority to rent the property.
Never send a deposit merely because someone promises to mail keys later.
Zillow Account Login and Password Help
For a forgotten password:
- Open the Zillow sign-in page.
- Select the password-reset option.
- Enter the account email.
- Check spam and promotions folders.
- Create a unique password.
If the account was created through Google, Apple or Facebook, use the corresponding sign-in method.
Suspected Zillow Account Takeover
- Change the Zillow password immediately.
- Secure the connected email account.
- Review saved homes, messages, listings and professional profiles.
- Remove unfamiliar telephone numbers or account details.
- Report fraudulent listings created through the account.
- Contact Zillow through the official Help Center.
- Change reused passwords on other websites.
Never give an unexpected caller a text-message verification code. Zillow’s fraud guidance identifies requests for verification codes as a scam warning.
Zillow Home Loans Customer Service
Use Zillow Home Loans support for:
- Prequalification or preapproval
- Loan applications
- Document requests
- Rates and fees
- Appraisals
- Underwriting
- Closing questions
- Loan officer communication
- Mortgage complaints
Do not send tax returns, bank statements, Social Security numbers or identification documents to a general Zillow listing-support email.
Escalate a Zillow Home Loans Complaint
- Contact the assigned loan officer or processor.
- Request the manager or compliance team when necessary.
- Use the Zillow Home Loans complaint form.
- Call 1-877-661-3166.
- Keep the Loan Estimate, Closing Disclosure, emails and timeline.
- Request the written resolution.
- Submit an eligible mortgage complaint to the Consumer Financial Protection Bureau if the matter remains unresolved.
Zillow Privacy Requests
A privacy request is separate from correcting public property facts. Deleting a Zillow account does not necessarily remove government property records, prior sales data, MLS records or information displayed elsewhere on the internet.
Fair Housing and Accessibility Concerns
Zillow provides fair-housing information and accepts accessibility and accommodation requests through its Help Center.
Immediate housing-discrimination concerns may also require contact with HUD, a state civil-rights agency, a local fair-housing organization or an attorney.
Zillow Scam and Fake Support Warnings
- Begin at Zillow.com or Zillow.help.
- Do not trust a support number solely because it appears in a sponsored search result.
- Zillow does not need a verification code sent to your phone to help an unexpected caller.
- Do not provide passwords or account-recovery codes.
- Do not allow an unknown support representative to control your computer remotely.
- Do not wire a rental deposit to someone you have not verified.
- Do not pay with gift cards or cryptocurrency to unlock a Zillow listing or account.
- Confirm Home Loans contacts through Zillow’s official mortgage pages.
- A review posted here does not submit a correction or create a Zillow support request.
How to Escalate a Zillow Complaint
- Identify whether the issue involves a property page, active listing, rental, professional account or home loan.
- Use the official Zillow Help Center category.
- Provide the property URL, account email, dates and screenshots.
- Ask for a support-request or case number.
- Reply through the same support conversation when following up.
- Contact the listing agent, broker, MLS, landlord or property manager when they control the source information.
- Use Premier Agent Partner Support for an eligible professional account.
- Use Zillow Home Loans’ complaint process for mortgage issues.
- Report suspected rental fraud to Zillow, law enforcement and the FTC.
- Use the appropriate housing, financial or privacy regulator when the issue remains unresolved.
Zillow Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows a Zillow rating of 2.0 out of 5 based on two visible reviews.
Both reviews were submitted in 2018 and concern homeowners who said Zillow displayed incorrect property details, including square footage, basement information, bedrooms, bathrooms and other home features. One reviewer also objected to the property’s displayed valuation.
These reviews establish a limited historical theme involving home facts and valuation information. They do not establish current companywide trends involving Rental Manager, mortgage loans, Premier Agent support, account security or customer-service response times.
New reviews can help readers understand current experiences involving property corrections, Zestimates, FSBO listings, agent feeds, rentals, applications, fraud reports, professional accounts and Zillow Home Loans.
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Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize contact routes, listing guidance, property-correction information, fraud warnings and reader reviews.
We are not owned by Zillow, Zillow Group, Zillow Home Loans, Trulia, StreetEasy, HotPads, an MLS, brokerage, landlord, mortgage company or government agency.
Share Your Zillow Customer Service Experience
Have you contacted Zillow about incorrect home facts, a Zestimate, listing, rental advertisement, application, account, professional profile or home loan? Leave a factual review below and explain which support route you used, how long assistance took and whether the issue was resolved.
Comments are moderated. Do not include complete property addresses, private email addresses, phone numbers, passwords, verification codes, mortgage documents, Social Security numbers, application reports, banking information or names and contact details belonging to individual support employees.
Last Updated: July 13, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Zillow, Zillow Group, Zillow Home Loans, Trulia, StreetEasy, HotPads, any brokerage, MLS, landlord, screening company, mortgage provider or government agency. Zillow does not provide customer support through this website.
Telephone numbers, contact routes, support hours, listing procedures, Zestimate models, rental fees, mortgage contacts and company addresses can change. Review the current Zillow account, listing source, Help Center, loan documents and official terms.
This page cannot edit property facts, change a Zestimate, remove a property page, restore an account, publish a listing, refund a rental charge, approve a mortgage, correct a credit report or investigate a scam.
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