Assurance Wireless Customer Service Phone Number for Support and Help.
Assurance Wireless is a Lifeline Assistance program brought to you by Virgin Mobile and supported by the federal Universal Service Fund. Other free government supported mobile phone services include Safelink Wireless, Truconnect, Life Wireless and QLink Wireless.
Review and Rate Your Experience with Assurance Wireless Below
What is the mailing address for Assurance Wireless?
Assurance WirelessP.O. Box 5040Charleston, IL 61920-9907
What is Assurance Wireless’s email address?
Their email is [email protected]
What is Assurance Wireless’s Address?
Assurance WirelessP.O Box 5040Charleston, IL 61920-9907
Who owns Assurance Wireless?
Virgin Mobile owns Assurance Wireless
What is Assurance Wireless’s Customer Service Telephone Number?
Their number is 1-888-898-4888
67 replies on “Assurance Wireless Customer Service
1-888-321-5880
”I know what you mean phones that they give us they do not work I’ve had 12 phones in the past year
Why do you bother with this service when you don’t respond to anything. This service should be SHUT DOWN TODAY. Read the reviews and you will see what I mean. This is a useless service. I needed a replacement phone last month and still no response.
my phone is a mess. It seems to have a mind of is own and runs its own business on its own??? I need to have my phone back. Do I need a new sim, new phone or just give up? Soon as I get a new phone it happens everytime. uhgg!!!
This is diabolical. I don’t have a phone or service from Assurance and never did. Every 3 months I receive a re-certify letter. Why! I called for the last year to Charleston, Il, and talked to nasty, slick oriental people who mumble, mumble. This harassment must stop! I don’t need a phone. They have my new P.O. box, my date of birth and the last four digits of my social security number. This is private info. Did someone set up an account?? The
Rep. on the street asked to see my I.D. card, and quickly pulled out a tiny camera and took a picture of my I.D. card. I didn’t think anything of it at that time last summer. I did not sign anything at any time. Why are they pursuing me? Please investigate? I never made a phone call to anyone from an Assurance phone or account. Is someone using my information? They went out their way to get my P.O. box. Every time I call then, I am apologized to and told to just ignore the re-certification letter. Then 3 months later here comes another one. This letter has an acct. pin on it. I have no acct.
Assurance ph. nos. are set up to make sure you don’t reach a responsible person. I’m trying this way now. I will have to contact the government if it doesn’t stop. I have no Assurance phone number to give the phone prompts, so why are they bothering me?
Badia
I called to find out why, my phone will not download pictures and will not be recognized by my computer and a guy told me I had to pay to get options that are supposed to be free and wouldn’t let me transfer my number and service to the alcatel phoe, they said it uses and then acted like I was getting on his nerve trying to get help. I can’t wait til I can afford to leave this company, just because the service is partially free does not mean I should have to put up with cheap devices that don’t do what they are supposed to do and really rotten customer service. If there was anyone I could complain to I would, but I’ve called about this issue 3 times and wasted several hours on the phone trying to fix it, surely this company has shown me that they just don’t care about the quality of their products or their customers, I would not recommend it to any of my friends.
I had an Assurance free cell phone for over a year and then I lost it. I sent the wire to it back to you and then found my phone. I spent 45 minutes on the phone with one of your male members.I told him I found my phone and he told me to send it back and I would get a new one. I never got a new phone just an application to start all over. In the meantime I had a heart attack and did not have a phone, Thank God I got help but NOT from ASSURANCE! I am really unhappy with your company to give me such a hard time to get as phone.
Cannot communicate with representatives very difficult to understand. Spoke to two reps . trying to activate a replacement phone. Unsuccessful ! Finally told by a tech support (Eric) that the replacement phone was defective and a new phone would be sent within 4-5 days. Still waiting 14 days later.
I WOULD APPRECIATE IT IF YOU ALL COULD HELP ME. MY DAUGHTER WORKS AT ASSURANT SOLUTIONS IN SPRINGFIELD, OHIO. THERE IS A GUY WHO IS SOME KIND OF SUPERVISOR FOR HER TEAM THAT HARASSES HER ALMOST EVERY DAY. YESTERDAY HE TOLD A FRIEND OF HERS THAT SHE WASN’T ALLOWED TO TALK TO MY DAUGHTER AND CAN’T TAKE BREAKS WITH HER. THIS HARASSMENT GOES ON ALL THE TIME JUST BECAUSE SHE IS LQBQ. SHE HAS TRIED TO REPORT HIM THERE BUT IT FALLS ON DEAF EARS AND BLIND EYES. SO COULD YOU LEAD ME TO THE RIGHT PERSON IN THE CORP. OFFICE TO FILE A COMPLAINT ON HIM. SHE WAS AFRAID IF SHE DID SHE WOULD GET FIRED. BUT TODAY WAS THE LAST STRAW WHEN HE TELLS HER FRIEND SHE WASN’T TO TALK TO HER OR TAKE BREAKS WITH HER. THANK YOU FOR YOUR TIME.
Need to change my phone num.
I ve been watting on a respond for my replace phone its been a month already can I go to one of the people that pass out phones to get one I all ready send in my information that is need to get a phone so whaty do I do
Hello. My cell phone is so old , it’s numbers are disappearing. How can I get a new one ?
Assurance Phones; Its a SCAM! 4 assurance reps.outside DTA 1 day, saying FREE PHONE, what they didn’t tell you that its an assurance phone. ended up with me losing my SAFELINK ACCT. ENDED UP WITH THIS OLD PIECE OF CRAP PHONE.THIS IS FRAUD. & i believe that the company is LIABLE for their reps. in the field. after all, these ppl. r trained before they (reps.) go to the streets, and for them to hang around another state program location, should b banned! these low income people r attracted to this Offer!
Therefore, ANY person that are taken in this form HAVE A REASON to Approach ANY COURT SYSTEM for info on fraud toward this unlawful Act/s as a result of these reps. in the field!
Fran
If your phone has not held a charge for over 2 months, chances are you need to replace the battery for it. That is generally the only reason the phone won’t charge. The batteries don’t last forever. The only other possible reason would be that your charger may be damaged. Both the battery & the charger can be replaced. However, it really sounds like the battery needs to be replaced. Try getting a new one (keep receipt & packaging), & see if that helps. If it doesn’t, take it back to store (or return to Assurance), & get a new charger. I had a similar issue, & it was the battery. Hope this helps you.
Every time you call it is someone you cat understand or talk so fast you just hear the words run together.
Wow. How true, how true. I am very grateful for the Assurance wireless program, but a conversation with someone who doesn’t speak English very well leaves me more frustrated then before the call. I usually end up finding things on my on by just spending hours playing with the phone. It’s not that their customer service is bad, it’s a language barrier. Yes, it is very frustrating.
I lost my phone need my 6 digital pin
I need a phone