BNY Customer Service, Wealth, Investments & Account Help

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BNY customer service depends on which BNY business handles the account. BNY is the current corporate brand of The Bank of New York Mellon Corporation and includes businesses such as BNY Wealth, BNY Investments and BNY Pershing.

Quick contact: The commonly listed 212-495-1784 number is BNY’s Corporate Directory, not a universal customer-service number. BNY Wealth clients, mutual-fund shareholders, brokerage customers and Pershing investors should use the product-specific contacts below.

How to Contact BNY Customer Service

BNY Is the Current Name for BNY Mellon

The Bank of New York Mellon Corporation simplified its corporate brand from BNY Mellon to BNY in 2024.

The legal parent company remains The Bank of New York Mellon Corporation.

Current business names include:

  • BNY Wealth — formerly BNY Mellon Wealth Management
  • BNY Investments — formerly BNY Mellon Investment Management
  • BNY Pershing — formerly BNY Mellon Pershing

Older statements, forms and account documents may therefore still contain the BNY Mellon name.

The company continues to use the headquarters address:

The Bank of New York Mellon Corporation / BNY
240 Greenwich Street
New York, NY 10286

Which BNY Department Should You Contact?

  • Private banking or wealth-management account: Contact BNY Wealth.
  • BNY Wealth Online login problem: Call 1-800-880-5631.
  • BNY mutual fund: Call BNY Investments at 1-800-645-6561.
  • BNY Brokerage account: Call 1-800-843-5466.
  • Pershing account held through an advisor: Contact the financial advisor or financial institution shown on the statement.
  • Pershing balance verification: Call 201-413-3333.
  • Company or corporate-directory question: Call 212-495-1784.
  • Unresolved complaint: Submit BNY’s official Customer Complaint form.

BNY Is Not a Typical Retail Bank

BNY should not be described like Chase, Bank of America or another mass-market retail bank.

BNY primarily provides financial-market infrastructure, asset servicing, investment management, wealth management, custody, treasury, corporate-trust and related financial services.

Individual consumers may encounter BNY through:

  • BNY Wealth
  • BNY mutual funds
  • BNY Brokerage
  • A financial advisor whose accounts clear through BNY Pershing
  • Trust or custody arrangements
  • Employer or institutional financial programs

Use the company name appearing on your statement or online account to determine which support route is appropriate.

BNY Wealth Customer Service

BNY Wealth works with individuals, families, business owners and institutions.

Current support numbers include:

The banking-inquiry number can help with matters such as check verification and general information involving BNY Wealth accounts.

For an existing relationship, the client’s assigned relationship manager or BNY Wealth team may provide a more direct route.

BNY Wealth Online Login and Security Help

Call 1-800-880-5631 for BNY Wealth Online assistance.

Contact BNY promptly if:

  • You cannot access the account
  • Your authentication method is not working
  • You notice unfamiliar activity
  • You receive a suspicious request involving a transfer
  • You believe online credentials may have been compromised

BNY Wealth says it will not make unsolicited requests for a client’s electronic-banking credentials.

Never provide passwords or authentication codes to an unexpected caller.

BNY Investments Mutual Fund Customer Service

Individual BNY Investments mutual-fund shareholders can contact:

1-800-645-6561
custserv@bny.com

BNY also offers automated account access through the 1-800-645-6561 system.

For written shareholder correspondence, BNY currently publishes:

BNY Shareholder Services
P.O. Box 534434
Pittsburgh, PA 15253-4434

Always verify the current mailing address on the applicable form before sending transaction documents.

Do Not Send Investment Transactions by Email

BNY warns customers not to send Social Security numbers, account numbers or other sensitive personal information through ordinary email.

BNY Investments also states that it cannot accept investment transaction requests by email.

Do not email instructions to:

  • Buy shares
  • Redeem shares
  • Exchange funds
  • Change account registration
  • Make other account-status changes

Use the authenticated online account, written procedures or an authorized representative instead.

BNY Brokerage Customer Service

BNY Investments currently lists:

Brokerage service representatives are currently listed Monday through Friday from 8:00 AM to 6:00 PM Eastern Time.

Automated account access through the brokerage number is available outside ordinary representative hours.

For transactions involving personal financial information, use the authenticated or telephone service rather than ordinary email.

BNY Pershing Customer Service

BNY Pershing provides clearing, custody and financial-services infrastructure to financial advisors, broker-dealers and other financial organizations.

If you see Pershing on an investment statement, your primary customer-service contact is usually the advisor or financial company through which you opened the account.

For most individual account questions, BNY Pershing instructs investors to contact their financial advisor.

For individual account-balance verification, call:

201-413-3333

Do not assume BNY Pershing can directly make investment decisions or provide advice for an account managed through another firm.

Information to Have Before Contacting BNY

  • Exact BNY business shown on your statement
  • Account type
  • Name of your financial advisor or relationship manager
  • Relevant statement date
  • Transaction date and amount for a disputed transaction
  • Previous case or reference numbers
  • Copies of relevant correspondence
  • The specific resolution you are requesting

Do not publish or send through ordinary email your complete account number, Social Security number, password, PIN or authentication code.

How to File a BNY Customer Complaint

BNY maintains a dedicated online complaint form.

The form asks for information including:

  • Customer, institution or account name
  • Name of the person filing the complaint
  • Email and telephone number
  • BNY business area involved
  • BNY contact or team
  • Complaint category
  • Description of the complaint

Use the BNY Customer Complaint form when an ordinary service contact has not resolved the matter.

Keep copies of anything submitted.

How to Escalate a BNY Account Problem

  1. Identify which BNY business handles the account.
  2. Contact the product-specific service number or assigned relationship team.
  3. Explain the issue in a short timeline.
  4. Keep statements, transaction records and correspondence.
  5. Request a case or reference number when available.
  6. For a Pershing account, involve the financial advisor or introducing financial institution.
  7. If the issue remains unresolved, use BNY’s official Customer Complaint form.
  8. For a regulated investment or banking dispute, review the regulator information contained in the account agreement or final complaint response.

BNY Fraud and Impersonation Warning

Financial institutions are commonly impersonated in phishing emails, text messages and fraudulent telephone calls.

Be cautious if someone claiming to represent BNY asks you to:

  • Reveal a password
  • Provide an authentication code
  • Move money to a new account for “security”
  • Change wire instructions unexpectedly
  • Send sensitive account information through ordinary email

BNY Wealth says it will not make unsolicited requests for electronic-banking credentials.

If a message or call appears suspicious, do not use the contact information contained in that communication. Sign in through the official BNY website or call a verified BNY number.

BNY Corporate Information

BNY is the corporate brand of:

The Bank of New York Mellon Corporation
240 Greenwich Street
New York, NY 10286

The corporate-directory number is:

212-495-1784

This number should not be confused with a universal customer-service line.

Routine account questions should be directed to BNY Wealth, BNY Investments, BNY Pershing, the financial advisor or another business-specific service team.

BNY Reviews and Complaints

CustomerServiceNumbers.com currently displays a BNY Mellon/BNY rating of 0 out of 5 stars based on 0 reviews.

There are currently no customer reviews on this page, so there is not enough CustomerServiceNumbers.com feedback to identify reliable positive or negative trends involving BNY Wealth, BNY Investments, Pershing, account servicing, investment support or complaint handling.

What to Include in a BNY Review

Helpful reviews can describe:

  • Which BNY business was involved
  • Account or service type without revealing private account information
  • Online-access issue
  • Investment or brokerage service
  • Pershing support experience
  • Complaint escalation
  • Response time
  • Whether the matter was ultimately resolved

Privacy Warning for BNY Reviews

Never publish:

  • Account numbers
  • Social Security or taxpayer-identification numbers
  • Investment balances
  • Bank-account information
  • Passwords
  • PINs
  • Authentication or verification codes
  • Private tax or trust documents

Provide identifying financial information only through authenticated BNY channels or directly to an authorized representative.

Related Financial Services Customer Service Pages

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer-service information and share service experiences since 2004. We independently organize official contact routes and public customer feedback so readers can determine which company department, advisor or financial institution should handle an account problem.

Share Your BNY Customer Service Experience

Have you contacted BNY Wealth, BNY Investments, BNY Pershing or another BNY business about account access, investments, banking services, brokerage, a transaction or complaint? Leave a rating and review below. Explain which BNY business you contacted, which support route you used and whether the issue was resolved.

Comments are moderated. Do not include account numbers, investment balances, Social Security numbers, passwords, PINs, authentication codes, tax information or other sensitive financial information.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with BNY, The Bank of New York Mellon Corporation, The Bank of New York Mellon, BNY Wealth, BNY Investments, BNY Pershing, Pershing LLC or any financial advisor.

Phone numbers, service hours, account procedures, investment products and complaint processes can change. Verify current information directly with BNY and the specific financial institution or advisor responsible for the account. This page provides customer-service information and is not investment, banking, tax or legal advice.

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