Category: Internet and TV Service Providers Customer Service

Internet and TV Service Providers customer service, company phone numbers, addresses, chat links, email, websites and more contact information. Also, reviews, ratings, feedback and complaints regarding the companies customer service performance.

  • Verizon Customer Service: Billing, Outages & Complaints

    Verizon customers may need assistance with a wireless outage, Fios internet problem, disputed bill, missing promotional credit, trade-in, damaged device, international service, canceled line, equipment return, unauthorized account change, or unresolved complaint.

    The correct support route depends on whether the issue involves Verizon mobile, prepaid service, Fios, 5G Home Internet, a device purchase, account security, or international travel. Below are Verizon’s primary support options, practical resolution steps, customer-review sentiment, and related consumer resources.

    Verizon contact information reviewed and updated in June 2026.

    Verizon customer service and support

    Verizon Customer Service Help by Issue

    • Verizon wireless billing or account problem: Call Verizon Wireless Customer Service, dial *611 from a Verizon phone, or use My Verizon.
    • Wireless outage or no service: Check Verizon’s network-status tool before repeatedly restarting or resetting the device.
    • Fios internet, television, or home-phone problem: Contact Verizon Home Services or use the Fios outage and troubleshooting tools.
    • Unexpected bill increase: Compare the current bill with the prior statement and identify plan, device, perk, tax, fee, or promotional-credit changes.
    • Missing device-promotion credit: Review the promotion requirements, trade-in status, qualifying plan, and whether the required number of billing cycles has passed.
    • Trade-in problem: Locate the submission identification, shipping record, device IMEI, and original promotional offer.
    • Lost or stolen phone: Try to locate the device, suspend the Verizon line, and file an insurance claim when applicable.
    • Unauthorized SIM change or account takeover: Contact Verizon immediately through its account-security channels.
    • Unauthorized number transfer: Contact Verizon’s port-out fraud department immediately.
    • Canceling mobile service: Confirm the billing-cycle end date, device balances, promotional credits, connected-device lines, and final bill.
    • Moving a number to another carrier: Generate a Number Transfer PIN and do not cancel the Verizon line before the transfer completes.
    • International travel problem: Contact Verizon’s International Support Team and confirm that an international plan is active.
    • Prepaid account problem: Use Verizon Prepaid Customer Service rather than the postpaid billing department.
    • Unresolved complaint: Keep the case numbers, request supervisor review, and use Verizon’s written dispute process when ordinary support does not resolve the issue.

    How To Contact Verizon

    Important: Verizon’s automated chat tools may be available around the clock, but live telephone hours vary by department, support topic, and customer location. Check the official contact page for the hours shown for your specific issue.

    Verizon Wireless Outages and No-Service Problems

    Before changing account settings or replacing a device, check whether Verizon has identified a network problem in the area.

    How To Check a Verizon Outage

    1. Open Verizon’s network-status page.
    2. Enter the address or location where the problem is occurring.
    3. Check whether Verizon reports a known issue.
    4. Sign in to My Verizon for account-specific troubleshooting.
    5. Record when the outage began and which lines are affected.
    6. Save screenshots of any outage notice or restoration estimate.

    If Verizon does not report an outage, test whether the problem affects one device, every line on the account, or other Verizon customers in the same area.

    Before Contacting Technical Support

    • Restart the phone or connected device
    • Turn Airplane Mode on and off
    • Confirm that the account and line are active
    • Check for a device software update
    • Confirm that cellular data is enabled
    • Test calls, texts, and data separately
    • Record any error message
    • Check whether the problem occurs in several locations
    • Remove and reinsert the physical SIM when appropriate
    • Avoid deleting an eSIM unless instructed by Verizon

    When contacting support, explain whether the problem affects voice calls, text messages, mobile data, voicemail, one line, or the entire account.

    Verizon Billing Problems and Unexpected Charges

    A Verizon bill may change because of a new plan, expired discount, device payment, insurance, international use, activation fee, perk, late charge, tax, surcharge, or loss of a promotional credit.

    How To Review a Verizon Bill Increase

    1. Compare the current bill with the previous statement.
    2. Review the section explaining changes from the prior month.
    3. Check each mobile line separately.
    4. Review device-payment balances.
    5. Look for removed or expired discounts.
    6. Check international calls, texts, and data.
    7. Review insurance, perks, and third-party subscriptions.
    8. Confirm whether a promotional credit is missing.
    9. Check whether a recent account change caused a prorated charge.

    Ask the Verizon representative to identify the exact line item, date, and account change responsible for the increase. Request a case number and save any chat transcript.

    What To Have Before Disputing a Charge

    • The billing date
    • The exact disputed amount
    • The affected mobile or home-service line
    • The prior bill or quoted price
    • The order or transaction number
    • The promotion terms
    • Store receipts or screenshots
    • Trade-in tracking information
    • Previous case numbers
    • The specific correction or credit requested

    Continue paying undisputed charges when appropriate while the disputed portion is being reviewed. Review the applicable Verizon customer agreement for billing-dispute deadlines and procedures.

    Missing Verizon Promotional Credits

    Device promotions may provide monthly bill credits over a specified period rather than one immediate discount. Eligibility can depend on the device, plan, trade-in, account status, purchase channel, and continued service.

    Why a Promotional Credit May Be Missing

    • The first credit has not yet reached the account
    • The trade-in has not been received or inspected
    • The device or plan did not qualify
    • The line was moved to a nonqualifying plan
    • The device was paid off early
    • The line was canceled or transferred
    • The promotional device was returned or exchanged
    • The trade-in description did not match the received device
    • The promotion was not attached correctly at purchase
    • The account became past due

    How To Document a Promotion Complaint

    Keep:

    • The advertisement or promotion screenshot
    • The original order confirmation
    • The qualifying plan name
    • The trade-in submission identification
    • The device IMEI
    • The shipping receipt and tracking number
    • The expected monthly credit
    • The promised number of billing cycles
    • The store representative’s written quote when available

    Ask Verizon to confirm whether the promotion is attached to the line, whether the trade-in was validated, and when any missing credits should appear.

    Verizon Trade-In Problems

    Trade-in complaints may involve a missing shipment, reduced appraisal, rejected device, lost promotional value, or credit that has not appeared.

    Verizon states that account trade-in credits may take one or two billing cycles after the promotion requirements are satisfied. A Verizon gift card may follow a different processing schedule.

    Before Sending a Trade-In Device

    • Photograph the front, back, and sides of the device
    • Record the IMEI or serial number
    • Photograph the device while powered on
    • Remove personal accounts and activation locks
    • Back up and erase personal data
    • Remove the SIM card
    • Use the supplied return instructions
    • Save the shipping receipt
    • Track the shipment until delivery

    Do not send unrelated accessories unless Verizon’s instructions specifically request them. Trade-in devices generally cannot be returned to the customer after the trade-in is completed.

    How To Escalate a Trade-In Complaint

    1. Check the trade-in status online.
    2. Confirm the device was delivered.
    3. Ask whether it was inspected and accepted.
    4. Request the reason for any reduced value.
    5. Confirm whether the issue affects market value or promotional value.
    6. Ask Verizon to open a trade-in investigation.
    7. Keep the investigation or case number.
    8. Request written confirmation of the decision.

    Lost or Stolen Verizon Phones

    If a Verizon phone is lost or stolen, act promptly to protect the account and telephone number.

    1. Use Apple Find My, Google Find My Device, or the applicable device-location service.
    2. Lock the device remotely when possible.
    3. Suspend the Verizon line through My Verizon.
    4. Change important passwords if the phone was unlocked or compromised.
    5. Contact Verizon Customer Service if you cannot access My Verizon.
    6. File an insurance claim when the device has eligible coverage.
    7. Report theft to local law enforcement when appropriate.
    8. Keep the IMEI, serial number, and police-report number.

    Suspending service is temporary and is different from permanently canceling a line. Review the suspension deadline and reconnect or replace the device before the line is automatically disconnected.

    Verizon Fraud, SIM Swaps, and Account Takeovers

    Contact Verizon immediately if you receive an unexpected notice about a SIM change, device change, password reset, new line, equipment order, or number transfer.

    Unauthorized SIM or Device Change

    Call 1-800-922-0204 or dial *611 from a Verizon phone. After normal telephone hours, sign in to Verizon chat and request a live agent.

    Unauthorized Port-Out or Number Transfer

    If Verizon reports that your number was transferred to another carrier without permission, call 1-888-844-7095 immediately.

    Verizon Account Takeover

    If someone took control of a Verizon account or used it to make unauthorized changes, call Verizon Fraud Prevention at 1-888-483-7200.

    Identity Theft and Unauthorized New Accounts

    Use Verizon’s online fraud-claim process when someone opened a Verizon wireless, Fios, or business account using your identity. Keep copies of any identity-theft report, police report, credit report, Verizon notice, and supporting documents.

    Suspicious Verizon Emails and Text Messages

    • Forward suspicious Verizon emails to phishing@verizon.com.
    • Forward suspicious text messages to 7726, which spells SPAM.
    • Do not provide a password, account PIN, Social Security number, or one-time code.
    • Do not install remote-access software at an unexpected caller’s request.
    • Contact Verizon using the app, official website, or number printed on the bill.

    Verizon International Travel Problems

    Customers traveling outside the United States may encounter roaming charges, no service, data restrictions, calling-format problems, or an international plan that was not activated as expected.

    Verizon’s International Support Team can be reached from outside the United States at +1-908-559-4899.

    Before Traveling

    • Check coverage for the destination
    • Review TravelPass or available international plans
    • Confirm the plan for every line being used
    • Check whether the phone is compatible
    • Enable roaming when the plan requires it
    • Review international voice, text, and data rates
    • Confirm Wi-Fi Calling settings before leaving
    • Save the International Support number

    If the Phone Does Not Work Abroad

    1. Restart the phone.
    2. Confirm that Airplane Mode is off.
    3. Check that data roaming is enabled when appropriate.
    4. Review the international plan in My Verizon.
    5. Check whether a local network is selected.
    6. Try manual network selection when instructed.
    7. Use Wi-Fi to access My Verizon or contact support.
    8. Call International Support from another phone if necessary.

    International charges can vary by destination, service, plan, and usage. Review the current rates before using cellular data, making calls, or sending messages.

    Canceling Verizon Mobile Service

    Canceling a line can affect device-payment balances, promotional credits, connected watches or tablets, insurance, perks, and the final bill.

    Before Canceling

    • Review the billing-cycle end date
    • Check every device-payment balance
    • Confirm whether promotional credits will stop
    • Review smartwatch, tablet, hotspot, and connected-device lines
    • Check subscriptions and perks billed through Verizon
    • Download important bills and account records
    • Confirm how the final bill will be delivered
    • Request written cancellation confirmation

    Verizon currently states that a mobile cancellation generally becomes effective on the final day of the billing period rather than the day the cancellation is requested. Remaining device balances may become due, and device promotional credits may end.

    To cancel, call Verizon Customer Service or sign in to My Verizon, open chat, type Cancel, and follow the prompts.

    Transferring a Verizon Number to Another Carrier

    Do not cancel the Verizon line before the new carrier completes the number transfer. Canceling too early can cause the number to be lost or require the line to be reactivated.

    How To Get a Verizon Number Transfer PIN

    • Dial #PORT from the Verizon phone and follow the link
    • Generate the PIN through My Verizon
    • Contact Verizon Customer Service if online generation is unavailable

    The Number Transfer PIN is temporary and should be provided only to the new carrier or an authorized account member. Number Lock must be turned off before a line can be transferred.

    After the new carrier completes the transfer, verify that:

    • The correct telephone number transferred
    • Calls, texts, and data work on the new carrier
    • Any connected-device lines were separately canceled when necessary
    • The Verizon account generated a final bill
    • No unwanted lines remain active

    Verizon Fios Outages and Internet Problems

    Fios customers should use Verizon’s home-service outage page and account troubleshooting tools before scheduling a technician.

    Before Contacting Fios Support

    • Check for a reported service outage
    • Confirm the router and Optical Network Terminal have power
    • Restart the router according to Verizon’s instructions
    • Test a wired connection when possible
    • Check more than one device
    • Record router-light patterns
    • Run speed tests at different times
    • Record television or home-phone error messages

    Ask support to check the optical signal, account provisioning, equipment status, and outage history. Before accepting a technician appointment, ask whether any visit charge may apply.

    Canceling Fios and Returning Equipment

    Contact Verizon Home Services or sign in to My Verizon and type Cancel in chat to begin the Fios cancellation process.

    Questions To Ask When Canceling Fios

    • What is the effective disconnection date?
    • Will the final bill be prorated?
    • Does an early termination fee apply?
    • Which equipment must be returned?
    • What is the equipment-return deadline?
    • Will Verizon provide a return reference number?
    • How will a credit balance be refunded?

    Verizon currently requires customers disconnecting Fios service to return applicable Verizon equipment within 30 days to avoid unreturned-equipment charges.

    Fios Equipment-Return Tips

    1. Contact Verizon to start the return process.
    2. Ask Verizon to identify every device that must be returned.
    3. Photograph the equipment and serial numbers.
    4. Take the equipment to the instructed UPS Store location.
    5. Make sure each serial number is scanned.
    6. Obtain and retain the return receipt.
    7. Watch for Verizon’s return-confirmation email.
    8. Check the final bill for unreturned-equipment charges.

    If Verizon bills for returned equipment, provide the return date, UPS receipt, tracking details, serial numbers, and Verizon return confirmation. Ask for an equipment-research case number.

    Verizon Store and Authorized Retailer Complaints

    A Verizon-branded store may be a Verizon Company Store or an independently operated Authorized Retailer. Return policies, transaction access, and management escalation may differ.

    Document:

    • The complete store address
    • Whether it was a Company Store or Authorized Retailer
    • The visit date and approximate time
    • The representative or manager’s name
    • The device, plan, or promotion discussed
    • The written quote or receipt
    • The terms you believe were promised
    • The resolution requested

    Products purchased from an Authorized Retailer may need to be returned to that retailer rather than directly to Verizon. Review the receipt and seller’s return policy.

    If the complaint involves a sales promise, ask Verizon to compare the original order, account notes, qualifying plan, device agreement, and promotional requirements.

    How To Escalate an Unresolved Verizon Complaint

    1. Contact the correct department. Wireless, prepaid, Fios, international, fraud, and accessibility issues use different support routes.
    2. State the requested resolution. Ask for a billing correction, restored credit, service repair, refund, cancellation, trade-in investigation, or written explanation.
    3. Request a case number. Record it with the date and representative’s name.
    4. Save written records. Keep chat transcripts, receipts, emails, screenshots, and shipping records.
    5. Ask for supervisor review. Explain what the first representative could not resolve.
    6. Keep contacts connected. Reference the existing case instead of opening multiple unrelated complaints.
    7. Request the decision in writing. This is particularly useful for billing, promotions, trade-ins, and account-security claims.
    8. Review the applicable agreement. Wireless and Fios services may have different dispute procedures and notice requirements.
    9. Use Verizon’s Notice of Dispute process when appropriate. This is a formal step and is different from ordinary customer service.
    10. Consider an outside complaint. Depending on the issue, options may include the FCC, a state public-service commission, consumer-protection office, or another regulator.

    Before Filing a Formal Complaint

    Prepare:

    • A concise timeline
    • The account and affected line
    • Case numbers
    • Copies of disputed bills
    • Promotion or contract terms
    • Store receipts
    • Trade-in or equipment-return records
    • Chat and email correspondence
    • The exact resolution requested

    Do not include passwords, full Social Security numbers, complete card numbers, account PINs, or one-time verification codes in a public complaint.

    For corporate information, visit the Verizon Corporate Office Headquarters page.

    Verizon Customer Reviews and Complaint Sentiment

    At the time this page was updated, the CustomerServiceNumbers.com rating module displayed a Verizon rating of 2.0 out of 5 stars based on two reviews.

    Visible customer submissions discuss:

    • Store sales promises and advertised device offers
    • Problems accessing My Verizon
    • Auto Pay setup difficulties
    • An unexpectedly high initial bill
    • Service interruption and outages
    • Using an iPhone while traveling internationally
    • Older Fios buffering and internet-performance concerns

    This is a very small sample and includes submissions from different years. It should not be interpreted as a current rating of every Verizon store, network area, Fios market, product, or customer-service department.

    The reviews are most useful for identifying the types of problems that caused customers to seek assistance. New reviews should explain which Verizon service was involved, which department was contacted, and whether the issue was resolved.

    What To Include in Your Verizon Review

    • Whether the issue involved wireless, prepaid, Fios, or 5G Home Internet
    • The type of problem: billing, outage, promotion, trade-in, cancellation, fraud, or equipment
    • The approximate date and service area
    • Whether a Verizon Company Store or Authorized Retailer was involved
    • The support channel used
    • Whether Verizon opened a case
    • How long it took to receive a response
    • Whether a promised credit, refund, or callback occurred
    • Whether the problem was ultimately resolved

    Verizon Frequently Asked Questions

    What is the Verizon Wireless customer-service number?

    Verizon Wireless Customer Service can be reached at 1-800-922-0204. Verizon customers can also dial *611 from a Verizon mobile phone.

    What is the Verizon Fios customer-service number?

    Verizon Fios and Home Services can be reached at 1-800-VERIZON or 1-800-837-4966.

    Does Verizon provide live telephone support 24 hours a day?

    Not for every department. Verizon offers automated chat around the clock, but live telephone hours vary by support topic and customer location. Check Verizon’s official contact page for current availability.

    How do I check whether Verizon is down?

    Use Verizon’s wireless network-status tool or the separate Fios home-service outage page. Sign in to My Verizon for account-specific information.

    How do I report a lost or stolen Verizon phone?

    Try to locate and remotely lock the phone, then suspend the line through My Verizon. Call Verizon Customer Service if you cannot access the account.

    How do I report an unauthorized Verizon account change?

    For an account takeover or unauthorized account activity, call 1-888-483-7200. For an unauthorized number transfer, call 1-888-844-7095.

    What is Verizon’s international-support number?

    Customers traveling outside the United States can reach Verizon’s International Support Team at +1-908-559-4899.

    How do I cancel Verizon mobile service?

    Call Verizon Customer Service or sign in to My Verizon, open chat, type Cancel, and follow the prompts. Review device balances, promotional credits, connected-device lines, and the final bill before canceling.

    Should I cancel Verizon before transferring my number?

    No. Keep the Verizon line active until the new carrier completes the number transfer. Canceling first may cause the telephone number to be lost or require reactivation.

    How do I get a Verizon Number Transfer PIN?

    Dial #PORT from the Verizon phone or generate the PIN through My Verizon. Turn off Number Lock before starting the transfer.

    How long do I have to return Fios equipment?

    Verizon currently requires applicable Fios equipment to be returned within 30 days of service disconnection to avoid unreturned-equipment charges.

    How do I complain about a Verizon store?

    Identify whether the location is a Verizon Company Store or Authorized Retailer. Keep the receipt, promotion, employee or manager name, and requested resolution, then contact the store manager and Verizon Customer Service.

    Where is Verizon headquartered?

    Verizon Communications Inc. lists its corporate headquarters at 1095 Avenue of the Americas, New York, New York 10036. The corporate telephone number is 1-212-395-1000.

    Related Wireless and Internet Customer Service Pages

    Related Consumer Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate support information and share customer-service experiences since 2004. We independently organize contact options, common customer problems, complaint information, review sentiment, and practical resolution steps.

    Our goal is not simply to repeat a phone number. We help consumers determine whether an issue belongs to Verizon Wireless, Verizon Prepaid, Fios, fraud prevention, international support, a Company Store, or an Authorized Retailer.

    Reviews may be moderated for spam, profanity, and personally identifiable information while preserving the reviewer’s original meaning.

    Share Your Verizon Experience

    Have you contacted Verizon about a wireless outage, Fios problem, billing increase, device promotion, trade-in, cancellation, international service, account takeover, or store complaint?

    Leave a rating and review below. Include the Verizon service involved, support channel used, whether a case was opened, how long it took to receive assistance, and whether the issue was resolved.

    Your experience may help another customer determine whether to contact wireless support, Fios, prepaid service, fraud prevention, international support, a store manager, or a formal escalation channel.

    Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Verizon Communications Inc., Verizon Wireless, Verizon Fios, or any Verizon retailer. Verizon does not provide customer support through this website. Contact Verizon directly regarding accounts, service, billing, devices, trade-ins, outages, fraud claims, cancellations, or equipment.

  • AT&T Customer Service, Internet, Billing & Home Phone

    AT&T customers may need help with an internet outage, slow Wi-Fi, unexpected bill increase, installation appointment, equipment return, home-phone repair, U-verse TV account, moving service, fraud, cancellation, or inaccessible myAT&T account.

    This is the main AT&T customer-service guide for AT&T Internet, Fiber, Internet Air, home phone, Digital Phone, legacy U-verse TV, billing, and general account support. For mobile plans, devices, trade-ins, prepaid service, roaming, or wireless promotions, see our AT&T Wireless customer service guide.

    AT&T contact information reviewed and updated in June 2026.

    AT&T customer service for internet, billing, and home phone support
    AT&T internet, billing, home-phone, outage, and account-support information.

    How To Contact AT&T Customer Service

    Important: The corporate main telephone number is not the normal route for billing, internet repairs, wireless support, or account changes. Start with the department responsible for the service involved.

    AT&T does not prominently advertise one general customer-service email address. Customers are generally directed to telephone support, secure chat, myAT&T, or a service-specific online form.

    AT&T Customer Service Hours

    AT&T currently lists its main internet and home-phone support line, 1-800-288-2020, as available 24 hours a day, seven days a week.

    Specialized departments may follow different schedules. Accessibility, sales, cancellation, landline repair, business, and other teams may not have the same hours as general technical support.

    Choose the Correct AT&T Support Department

    Information To Gather Before Contacting AT&T

    • The AT&T account number
    • The account owner’s name
    • The account passcode or approved verification method
    • The service address and billing ZIP code
    • The type of service involved
    • The date the problem began
    • The current and previous AT&T bills
    • The gateway, modem, router, or phone model
    • The serial number of equipment involved
    • The exact error message or status-light pattern
    • Installation, repair, or technician appointment information
    • Previous case, repair, or order numbers
    • Photos or screenshots of equipment, charges, offers, or errors
    • The specific resolution being requested

    Do not post account passcodes, Social Security numbers, complete payment-card numbers, complete account numbers, or other sensitive information in a public review.

    Common Reasons Customers Contact AT&T

    • Internet or fiber outage
    • Slow or unreliable Wi-Fi
    • Gateway or modem not working
    • Installation appointment missed or delayed
    • Unexpected bill increase
    • Promotion or credit missing
    • AutoPay discount not appearing
    • Payment applied to the wrong account
    • Moving internet service
    • Canceling AT&T Internet
    • Returning a Wi-Fi gateway or All-Fi Hub
    • Equipment-return fee
    • Home-phone outage or repair
    • U-verse TV billing or cancellation
    • Unable to sign in to myAT&T
    • AT&T Mail password or access problem
    • Unauthorized account or account change
    • Unresolved billing or service complaint

    AT&T Billing and Unexpected Charges

    An AT&T bill may change because of:

    • A promotional rate ending
    • A plan or speed change
    • Partial-month charges or credits
    • Equipment or extender charges
    • Installation or technician fees
    • Late-payment fees
    • Taxes and government surcharges
    • U-verse TV programming changes
    • Home-phone features
    • An AutoPay or paperless-billing discount ending
    • A service being added to or removed from a bundle

    How To Review a Higher AT&T Bill

    1. Download the current and previous bills from myAT&T.
    2. Compare each service and charge rather than only comparing the total.
    3. Look for a promotion-ending notice.
    4. Check for partial-month charges or credits.
    5. Review equipment, installation, and add-on fees.
    6. Confirm that AutoPay and paperless billing remain active.
    7. Check whether a discount requires a particular payment method.
    8. Contact AT&T and ask the representative to explain each disputed line.
    9. Request a case number for any promised correction or credit.

    AT&T states that some discounts and credits can take more than one bill period to appear. Ask the representative which bill should contain the adjustment and continue checking until it is posted.

    AT&T Payment Problems

    Customers may contact AT&T because a payment was duplicated, applied to the wrong account, reversed, returned, or not reflected on the bill.

    Before Reporting an AT&T Payment Problem

    • Check whether the transaction is pending or completed.
    • Confirm the account number used for the payment.
    • Review the payment date and amount.
    • Check whether AutoPay also processed a payment.
    • Save the bank or card statement.
    • Locate the AT&T payment confirmation.
    • Confirm whether multiple AT&T accounts use the same payment method.

    AT&T provides an online payment-assistance process for customers who need to document a disputed transaction. Be prepared to provide the payment date, amount, account number, and supporting statement information.

    AT&T Internet or Fiber Outage

    Before resetting equipment or scheduling a technician, determine whether AT&T has reported an outage in the area.

    How To Check an AT&T Outage

    1. Open the AT&T outage checker.
    2. Sign in for information specific to the service address.
    3. Review the estimated restoration information.
    4. Sign up for outage alerts when available.
    5. Save screenshots of the outage notice and restoration estimate.

    If AT&T does not report an outage, test whether the problem affects every device or only one computer, television, phone, or room.

    Basic AT&T Internet Troubleshooting

    1. Check the gateway’s power, broadband, and service lights.
    2. Confirm that cables are firmly connected.
    3. Unplug the gateway or modem from power.
    4. Wait at least 20 seconds.
    5. Reconnect the power and allow the gateway to restart fully.
    6. Test a wired Ethernet connection when possible.
    7. Test more than one device.
    8. Check the AT&T outage page.
    9. Use Smart Home Manager to run diagnostics.
    10. Record the exact error message or light pattern.

    A normal restart is different from a factory reset. A factory reset can erase customized Wi-Fi names, passwords, and other settings. Do not hold the reset button unless the troubleshooting instructions specifically call for a full reset.

    Slow AT&T Internet or Wi-Fi

    Slow service can involve the AT&T connection, Wi-Fi coverage, gateway placement, a single device, or heavy network use inside the home.

    How To Narrow Down a Speed Problem

    • Run a wired speed test near the gateway.
    • Compare wired and wireless results.
    • Test several devices.
    • Test at different times of day.
    • Move closer to the Wi-Fi gateway.
    • Restart the gateway.
    • Disconnect unused devices temporarily.
    • Check whether cloud backups, security cameras, or game downloads are using bandwidth.
    • Confirm that the gateway is in an open, central location.
    • Use Smart Home Manager to review connected devices and Wi-Fi coverage.

    When contacting AT&T, provide both wired and wireless test results. A good wired speed with poor Wi-Fi performance may point to coverage or equipment placement rather than a problem with the incoming internet connection.

    AT&T Smart Home Manager

    AT&T Smart Home Manager can help internet customers:

    • Check network status
    • Restart the Wi-Fi gateway
    • View connected devices
    • Change the Wi-Fi name and password
    • Run diagnostics
    • Test internet speed
    • Manage parental controls
    • Review Wi-Fi coverage
    • Schedule or manage a repair appointment

    Customers who cannot access Smart Home Manager should confirm that they are signing in with the AT&T ID connected to the internet account.

    AT&T Installation and Technician Appointments

    Customers may contact AT&T about a delayed installation, missed appointment, incomplete activation, technician charge, or service that stopped working shortly after installation.

    Before Contacting AT&T About an Appointment

    • Locate the order or appointment number.
    • Confirm the service address.
    • Check email and text messages for schedule changes.
    • Use the order and appointment tracker.
    • Record the promised arrival window.
    • Photograph incomplete or damaged installation work.
    • Write down any temporary service or equipment provided.

    If AT&T misses an appointment or the technician leaves without restoring service, ask whether a new appointment has actually been scheduled and request its confirmation number.

    Moving AT&T Internet Service

    AT&T provides a moving process that checks whether service is available at the new address and whether the customer can keep the existing plan.

    Steps To Transfer AT&T Service

    1. Check AT&T availability at the new address.
    2. Review the internet technology and speeds offered there.
    3. Select a disconnect date for the old address.
    4. Select an installation or activation date for the new address.
    5. Confirm whether the existing gateway should be moved or returned.
    6. Ask whether promotional pricing or discounts will change.
    7. Save the move-order number and appointment details.

    AT&T internet service is tied to the account owner and generally cannot simply be transferred to a new resident. The new resident usually needs to create a separate account.

    Canceling AT&T Internet or Home Service

    AT&T directs residential internet customers to call 1-800-288-2020 to cancel service.

    Before Canceling AT&T

    • Review the billing-cycle ending date.
    • Check for an installment agreement or early-termination obligation.
    • Determine whether removing one service changes bundle pricing.
    • Download recent bills and account records.
    • Confirm the final service date.
    • Ask which equipment must be returned.
    • Request a cancellation confirmation number.
    • Confirm how the final bill will be delivered.

    AT&T states that internet service may remain active until the end of the billing period. Ask the representative to explain whether the final bill will be prorated and which charges will continue through the scheduled cancellation date.

    Returning AT&T Internet Equipment

    Customers may need to return an AT&T Wi-Fi gateway, modem, All-Fi Hub, extender, or power supply after canceling service, changing equipment, or receiving a replacement.

    AT&T currently states that undamaged equipment should generally be returned within 21 days of the service-change or disconnect date to avoid a non-return fee.

    Equipment-Return Tips

    • Confirm exactly which equipment must be returned.
    • Record each model and serial number.
    • Photograph the equipment before returning it.
    • Include required power supplies and accessories.
    • Use the AT&T-approved return method.
    • Keep the carrier receipt and tracking information.
    • Check the final bill for an equipment charge.
    • Keep the receipt until AT&T confirms the return was processed.

    Do not assume that every cable, extender, mount, or accessory must be returned. AT&T’s return requirements differ by service and equipment model.

    AT&T Home Phone and Landline Repair

    Call 1-800-288-2020 to report an AT&T landline or Digital Phone problem.

    Before Reporting a Home-Phone Outage

    • Check whether every telephone in the home is affected.
    • Test a corded phone when available.
    • Disconnect answering machines, fax machines, and other equipment temporarily.
    • Check whether AT&T internet is also unavailable.
    • Record whether the problem involves no dial tone, static, dropped calls, or inability to receive calls.
    • Determine whether nearby AT&T customers are also affected.
    • Check for visible damage to an outside line or utility box.

    Do not touch a downed or damaged communications line. Report the location to AT&T and keep people away from any line that could also involve electrical equipment.

    U-verse TV and DIRECTV Support

    AT&T’s current contact page lists U-verse TV and DIRECTV as separate support selections.

    • Existing U-verse TV customers: Call 1-800-288-2020 or select U-verse TV through AT&T Support.
    • DIRECTV customers: Use DIRECTV’s website, app, telephone support, or account tools.
    • DISH customers: Contact DISH directly rather than AT&T.

    Do not use outdated “AT&T and DIRECTV” or “AT&T and DISH” numbers unless the number appears on a current bill or official support page for the service involved.

    AT&T Mail and Email Login Problems

    AT&T Mail users may need help with a forgotten password, locked account, missing email, suspicious forwarding rule, or email program that no longer connects.

    Steps To Secure an AT&T Email Account

    1. Reset the AT&T password.
    2. Review recovery email addresses and phone numbers.
    3. Check forwarding settings and filters.
    4. Review sent messages for unfamiliar activity.
    5. Remove unrecognized third-party email applications.
    6. Use a secure mail key when required by an older email program.
    7. Change passwords on other accounts that used the same password.

    Be cautious of messages stating that an AT&T mailbox will be closed unless the customer immediately verifies a password or payment method.

    Unauthorized AT&T Internet or Home-Phone Accounts

    Call AT&T’s Voice and Internet Fraud Department at 1-877-379-2319 if someone opened an unauthorized internet or phone account or made an unauthorized change.

    Information To Gather for an AT&T Fraud Report

    • The unauthorized account or service address
    • The date the account was discovered
    • Collection letters or credit-report entries
    • AT&T bills or order confirmations
    • An identity-theft report when applicable
    • A police-report number when available
    • Copies of identification requested through AT&T’s secure process
    • Previous fraud case numbers

    Do not email identification documents or Social Security numbers to an address that has not been verified through AT&T’s official fraud process.

    AT&T Phishing, Fake Support, and Payment Scams

    Scammers may impersonate AT&T and claim that:

    • The internet will be disconnected immediately
    • A bill is overdue
    • The customer qualifies for a large discount
    • The router has been hacked
    • A refund is waiting
    • A technician needs remote access to a computer
    • Payment must be made by gift card or cryptocurrency

    Do not provide an AT&T password, account passcode, one-time verification code, complete card number, or remote access to an unexpected caller.

    End the communication and contact AT&T through its official website, app, bill, or verified telephone number.

    How To Escalate an Unresolved AT&T Complaint

    1. Start with the correct department. Use internet, home phone, wireless, fraud, U-verse, or business support as appropriate.
    2. Request a case number. Record the date, time, representative, and promised action.
    3. Ask for supervisor review. Clearly state the problem, evidence, and requested resolution.
    4. Use secure chat. Save the transcript before closing the conversation.
    5. Document promised credits. Record the amount and expected billing statement.
    6. Track repair appointments. Save appointment confirmations and technician notes.
    7. Keep equipment-return proof. Retain tracking and carrier receipts.
    8. Submit a formal Notice of Dispute when appropriate. Use AT&T’s official process only after ordinary customer-service efforts have failed.
    9. Consider an outside complaint. Depending on the problem, options may include the FCC, a state consumer-protection agency, attorney general, or payment-card issuer.

    AT&T describes a Notice of Dispute as a formal escalation to its Legal Department, not simply another customer-service complaint. AT&T states that its Legal Department has 60 days after receiving a complete notice to investigate and attempt a resolution.

    AT&T Customer Reviews and Complaint Sentiment

    At the time this page was updated, the CustomerServiceNumbers.com rating module displayed an AT&T rating of 2.0 out of 5 stars based on four reviews.

    The four visible reviews were submitted in 2016 and 2018. They discuss:

    • A business customer reporting two days without telephone service
    • Repeated problems with replacement wireless phones
    • Frustration with receiving refurbished replacement devices
    • A dispute over the remaining installment balance on an unused mobile phone

    Most of these older submissions involve AT&T Wireless devices and policies rather than current AT&T internet or home-phone support. Wireless customers should also review and submit feedback on the dedicated AT&T Wireless page.

    The 2.0 rating is based on a very small and older sample. It should not be interpreted as a current rating of every AT&T service, technician, store, network, or customer-service department.

    What To Include in an AT&T Review

    • The AT&T service involved
    • Whether the issue involved internet, fiber, billing, home phone, U-verse, or wireless
    • The support route used
    • Whether AT&T opened a case or repair ticket
    • How long it took to receive assistance
    • Whether a technician was required
    • Whether a promised credit appeared
    • Whether equipment was returned successfully
    • Whether the issue was ultimately resolved

    What To Expect When Contacting AT&T

    • The automated system may ask for the account or telephone number.
    • The representative may require the account passcode or another verification method.
    • Internet, wireless, home phone, TV, business, and fraud issues may be handled by different departments.
    • AT&T may run remote equipment diagnostics.
    • Technical support may ask the customer to restart the gateway.
    • A technician appointment may be required.
    • A promised credit may not appear until a later billing statement.
    • Cancellation may affect bundle pricing and discounts.
    • Returned equipment may take time to be removed from the account.

    AT&T Customer Service Frequently Asked Questions

    What is the AT&T internet customer-service number?

    AT&T Internet and Fiber customers can call 1-800-288-2020.

    Is AT&T internet customer service available 24 hours?

    AT&T currently lists its main internet and home-phone support number as available 24 hours a day, seven days a week. Specialized departments may have different schedules.

    What is the AT&T Wireless customer-service number?

    AT&T Wireless customers can call 1-800-331-0500 or dial 611 from an AT&T mobile phone. See our separate AT&T Wireless customer-service page.

    How do I report an AT&T internet outage?

    Use AT&T’s outage checker or call 1-800-288-2020. Sign in for information specific to the service address.

    How do I report an AT&T landline problem?

    Call 1-800-288-2020 to create a home-phone repair ticket.

    How do I cancel AT&T Internet?

    Call 1-800-288-2020. Confirm the final service date, final bill, equipment-return requirements, and cancellation number.

    How long do I have to return AT&T internet equipment?

    AT&T currently states that required undamaged equipment should generally be returned within 21 days of the disconnect or service-change date to avoid a fee.

    How do I move AT&T Internet to a new address?

    Use AT&T’s moving-service page to check availability, select a new plan when necessary, schedule the old service’s disconnect, and arrange installation at the new address.

    Why did my AT&T bill increase?

    Common reasons include an expired promotion, plan change, partial-month charge, equipment fee, late fee, tax change, or loss of an AutoPay or bundle discount.

    How do I report an unauthorized AT&T internet account?

    Call AT&T Voice and Internet Fraud at 1-877-379-2319.

    Does AT&T have email customer service?

    AT&T does not prominently publish one general customer-service email address. Customers are directed to phone support, chat, myAT&T, or service-specific forms.

    Does AT&T still support U-verse TV?

    Existing U-verse TV customers can select U-verse TV through AT&T Support or call 1-800-288-2020.

    Is DIRECTV customer service handled by AT&T?

    DIRECTV has a separate customer-support system. AT&T’s contact page directs DIRECTV customers to DIRECTV’s website.

    Where is AT&T headquartered?

    AT&T Inc. lists its headquarters mailing address as 208 S. Akard Street, Dallas, Texas 75202.

    Related Telecommunications Customer Service Pages

    Related Consumer Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate company-support information and share customer-service experiences since 2004. We independently organize verified contact routes, common customer problems, complaint information, troubleshooting steps, and escalation options.

    Our goal is not simply to publish a long list of telephone numbers. For AT&T, we help consumers determine whether a problem belongs to internet support, home-phone repair, wireless service, U-verse TV, fraud prevention, business support, or a formal escalation channel.

    Reviews may be moderated for spam, profanity, and personally identifiable information while preserving the reviewer’s original meaning.

    Share Your AT&T Customer Service Experience

    Have you contacted AT&T about an internet outage, billing dispute, installation, Wi-Fi problem, home-phone repair, equipment return, move, cancellation, fraud claim, or U-verse TV issue?

    Leave a rating and review below. Include the AT&T service involved, contact method used, whether a case or repair ticket was opened, how long assistance took, and whether the problem was resolved.

    Do not include account passcodes, Social Security numbers, complete account numbers, complete payment-card numbers, or other sensitive information.

    Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with AT&T Inc. AT&T does not provide customer support through this website. Contact AT&T directly regarding internet, billing, home phone, wireless service, television, equipment, fraud, cancellations, or account access.

  • DIRECTV Customer Service: Billing, Cancellation and Support

    DIRECTV customer service assists customers with billing disputes, service cancellation, technical problems, missing channels, equipment returns, payment arrangements, account access, moving service, streaming problems, unauthorized accounts, and complaints about installation or support.

    The correct resolution process can depend on whether you receive DIRECTV through a satellite dish or through your home internet connection. Have your account number, service address, recent bill, and any support case numbers available before contacting the company.

    How to Contact DIRECTV Customer Service

    DIRECTV corporate and privacy mailing address:
    DIRECTV, LLC
    2260 East Imperial Highway
    El Segundo, CA 90245

    Customer-service hours and live-agent availability may vary by department and service type. Online account management, troubleshooting articles, and automated payment tools remain available outside normal live-support hours.

    Which DIRECTV Department Should You Contact?

    • Billing, payments and account changes: Call the main customer-service number or sign in online.
    • Technical support: Use DIRECTV’s troubleshooting tools, online chat, or the main customer-service number.
    • Cancellation: Satellite customers should call. Customers receiving service over the internet may also see online or chat cancellation options.
    • Equipment returns: Follow the instructions connected to your account after cancellation or equipment replacement.
    • Missing local channels or programming: Check the channel and outage tools before requesting a billing adjustment.
    • Business account: Use the separate DIRECTV for Business support number.
    • Accessibility or captioning: Call or email the dedicated accessibility department.

    How to Cancel DIRECTV Service

    DIRECTV’s cancellation process depends on how the service is delivered.

    Canceling DIRECTV Satellite Service

    Customers with a satellite dish should call 1-800-531-5000 and tell the automated system or representative that they want to cancel service.

    Before calling, gather:

    • Your DIRECTV account number
    • The account holder’s name
    • The service address
    • The account security code or PIN
    • The date you want service to end
    • A list of leased receivers and other equipment

    Ask the representative to confirm:

    • The effective cancellation date
    • Whether the account has a remaining service agreement
    • Whether an early cancellation charge applies
    • The expected final bill
    • Which equipment must be returned
    • The equipment-return deadline
    • Your cancellation confirmation number

    Canceling DIRECTV Delivered Over the Internet

    Customers receiving DIRECTV through their home internet connection may be able to:

    • Sign in to the DIRECTV account
    • Select the option to cancel service
    • Use DIRECTV’s online chat
    • Call 1-800-531-5000

    Save a screenshot or copy of the cancellation confirmation.

    When Does DIRECTV Cancellation Take Effect?

    DIRECTV states that customers who pay for service in advance can generally continue watching through the end of the current billing cycle.

    Service is normally canceled at the end of that billing cycle, and a prorated credit for an unused partial period may not be provided unless required by law.

    Customers canceling during a qualifying free trial may have service terminated immediately without being charged for the next subscription period.

    DIRECTV Early Cancellation Charges

    A customer with an active service agreement may be charged based on the number of months remaining.

    Before accepting a cancellation charge:

    • Ask for the date the agreement began.
    • Ask for the scheduled agreement end date.
    • Request the exact calculation in writing.
    • Review whether an equipment replacement or account change extended the agreement.
    • Save the original order confirmation and service terms.

    Do not rely solely on a verbal estimate. Review the final bill and dispute any charge that does not match the agreement.

    Pausing DIRECTV Instead of Canceling

    DIRECTV may allow eligible customers to pause or suspend service temporarily.

    Satellite customers can call 1-800-531-5000. Internet-delivered customers may be able to sign in and select Pause service or use chat.

    During an approved pause:

    • DIRECTV programming is unavailable.
    • The account can generally be reactivated.
    • Qualification and duration may depend on the account.
    • Some charges or equipment obligations may continue.

    Ask for written confirmation of the pause dates and any charges that will remain.

    DIRECTV Equipment Returns and Non-Return Fees

    Some receivers, Gemini devices, power cords, remotes, or other account-specific equipment may need to be returned after cancellation or replacement.

    Do not assume that every item must be returned. Follow the instructions issued for your specific account.

    DIRECTV generally does not require customers to return:

    • The outdoor satellite dish
    • Coaxial cables installed in the home
    • Splitters and switches
    • Other permanently installed exterior equipment

    How to Protect Yourself From an Equipment Non-Return Charge

    1. Ask DIRECTV to identify every item that must be returned.
    2. Record each receiver or device model and serial number.
    3. Photograph the equipment before packing it.
    4. Follow the provided UPS, FedEx, postal, or return-kit instructions.
    5. Obtain a receipt showing the tracking or reference number.
    6. Save the receipt until the final account balance is zero.
    7. Check the account after the return is processed.

    If a non-return charge appears after the equipment was returned, provide the tracking number, shipment date, device serial number, and delivery confirmation.

    DIRECTV Billing and Payment Problems

    Customers may contact DIRECTV about:

    • A monthly price increase
    • A promotional price ending
    • An unexpected premium channel or add-on
    • A regional sports or equipment fee
    • A duplicate payment
    • An incorrect late fee
    • A payment applied to the wrong account
    • A charge after cancellation
    • An equipment non-return fee
    • A technician or service-call charge

    How to Pay a DIRECTV Bill

    Customers can generally pay:

    • Through the online DIRECTV account
    • Through AutoPay
    • By calling 1-800-531-5000 and saying “make a payment”
    • By text when an eligible stored payment method is available
    • By mail using the address printed on the current bill

    DIRECTV may charge a processing or convenience fee when a payment is completed with a live agent.

    Use the payment address printed on the most recent statement because mailing instructions may vary by account type.

    DIRECTV Payment Arrangements

    Eligible customers may see a Can’t pay now? Pay later option under Billing and Payments.

    Depending on the account, DIRECTV may offer:

    • A Promise to Pay arrangement
    • A scheduled future payment
    • A short service-interruption extension

    Not every account qualifies. Late fees, reconnection charges, or agent-assisted payment fees may still apply.

    Save the confirmation showing the agreed payment amount and date.

    How to Dispute a DIRECTV Bill

    1. Compare the current statement with the previous statement.
    2. Identify the exact charge, date, and amount.
    3. Check whether a promotion or service credit expired.
    4. Review recently added packages, channels, devices, or protection plans.
    5. Call customer service or use chat.
    6. Request a case or confirmation number.
    7. Ask when an approved credit will appear.

    If the representative promises a credit, record:

    • The representative’s name or ID
    • The date and time
    • The amount of the credit
    • The bill on which it should appear
    • The support case number

    DIRECTV Technical Support and Reception Problems

    The DIRECTV Support Center provides troubleshooting for satellite receivers, Gemini devices, the DIRECTV app, remotes, missing channels, account access, and common error codes.

    Basic DIRECTV Troubleshooting

    Before requesting a technician:

    1. Confirm that the television is on the correct input.
    2. Check the HDMI, power, coaxial, and internet connections.
    3. Restart the receiver or Gemini device.
    4. Restart the television and home internet equipment.
    5. Check for a DIRECTV outage.
    6. Update or reinstall the DIRECTV app when the problem affects streaming.
    7. Record the exact error code or message.

    Many DIRECTV receivers have a red reset button on the side or behind the access-card door. If there is no reset button, unplug the device, wait approximately 15 seconds, and reconnect it.

    DIRECTV Error 771

    Error 771 generally indicates that the satellite receiver is having trouble communicating with the satellite dish.

    Possible causes include:

    • Severe weather
    • A loose coaxial connection
    • A receiver or power-inserter problem
    • An obstruction affecting the dish
    • A damaged or misaligned dish

    Check indoor connections and restart the receiver. Do not climb onto a roof or attempt to realign a satellite dish when doing so would be unsafe.

    DIRECTV Error Codes 721 and 722

    These errors may involve channel authorization or service activation.

    Try:

    • Confirming that the channel is included in your package
    • Restarting the receiver
    • Refreshing the service authorization
    • Checking the account for a payment or activation problem
    • Using DIRECTV chat or calling customer service

    Blue, Black, Green or Gray Screen

    Check:

    • The television input
    • The HDMI connection
    • The receiver power
    • The television and receiver restart process
    • Whether the issue affects one channel or every channel

    If the problem continues, record the receiver model and every troubleshooting step completed before contacting technical support.

    DIRECTV Remote-Control Problems

    Before ordering a replacement remote:

    • Install fresh batteries.
    • Confirm that the remote is paired with the correct receiver or Gemini device.
    • Restart the DIRECTV equipment.
    • Try reprogramming the remote for the television.
    • Check whether only volume and power controls are affected.

    Ask whether the replacement remote is covered by the account or equipment-protection plan before agreeing to a charge.

    Missing Channels, Blackouts and Programming Disputes

    Channels may be unavailable because of:

    • A package change
    • A billing or account problem
    • A local-market restriction
    • A sports blackout
    • A contract dispute between DIRECTV and a channel owner
    • A temporary outage
    • An incorrect service ZIP code

    Check the account package and DIRECTV’s current channel information before contacting support.

    When a channel is unavailable for an extended period:

    1. Record the channel name and number.
    2. Check whether the interruption affects your ZIP code.
    3. Determine whether the problem is an outage, blackout, or carriage dispute.
    4. Ask whether the account qualifies for a bill credit.
    5. Save the credit confirmation.

    Not every missing channel or sports blackout qualifies for a refund.

    Moving DIRECTV Service

    Moving procedures depend on whether the customer has a satellite dish or receives service through an internet connection.

    Before arranging a move:

    • Confirm service availability at the new address.
    • Ask whether installation charges apply.
    • Ask whether new equipment is required.
    • Ask whether the move changes the service agreement.
    • Confirm which equipment should travel with you.
    • Ask whether the old satellite dish remains at the former property.
    • Save the installation date and order number.

    Do not remove rooftop or exterior satellite equipment unless DIRECTV specifically instructs you to do so and it can be done safely.

    DIRECTV Login and Account-Access Problems

    Use the official DIRECTV sign-in page to:

    • Recover a forgotten user ID
    • Reset a password
    • View and pay bills
    • Manage packages and add-ons
    • Review equipment
    • Access personalized support

    Customers who previously used combined AT&T and DIRECTV credentials may need to use DIRECTV’s separate account-recovery process.

    Do not provide a password or verification code to someone who contacted you unexpectedly.

    Unauthorized DIRECTV Accounts and Identity Theft

    Contact DIRECTV if:

    • An account was opened using your identity
    • A DIRECTV balance appears on your credit report
    • You receive bills for an address you do not recognize
    • Your payment method was used on another account
    • Account information was changed without authorization

    DIRECTV operates an identity-theft and account-verification process that may request:

    • Proof of identity
    • Proof of address
    • A police or identity-theft report
    • Copies of disputed bills or credit-report entries

    Submit identity documents only through DIRECTV’s official process.

    Fraud documentation mailing address:
    DIRECTV, LLC
    Fraud Strategy and Operations
    P.O. Box 1080
    El Segundo, CA 90245

    Keep copies of everything submitted. DIRECTV states that mailed identity-theft claims may take several weeks to process.

    DIRECTV Customer Reviews and Complaints

    CustomerServiceNumbers.com currently shows DIRECTV with a rating of 1.8 out of 5 stars based on five reviews.

    The published CSN reviews date primarily from 2018, with one older review from 2014. This is a small and dated sample, but the reviews describe recurring concerns involving:

    • Missed installation appointments: A prospective customer reported taking time off work for an installer who did not arrive.
    • Promotional pricing disputes: A reviewer said the amount charged through AutoPay was substantially higher than the promised monthly price.
    • Bundle and contract confusion: A customer reported repeated billing problems after accepting an AT&T and DIRECTV bundle.
    • Service-plan charges: A longtime customer complained about being asked to pay for a technician despite paying a recurring service charge.
    • Difficulty obtaining a resolution: Multiple reviewers described repeated calls, transfers, or communication problems.

    More recent reviews submitted to the related CorporateOfficeHeadquarters.com DIRECTV page describe:

    • Payments not being applied as expected
    • Duplicate or unexpectedly high bills
    • Long calls involving several representatives
    • Difficulty reaching technical support
    • Remote-control and reception problems
    • Recurring charges for previously recorded programming
    • Difficulty reaching a supervisor

    These reviews reflect individual customer experiences and do not establish that every DIRECTV customer will experience the same result.

    What to Include in Your DIRECTV Review

    A useful review should identify:

    • Whether the service was satellite or internet-delivered
    • Whether the issue involved billing, installation, cancellation, equipment, programming, or technical support
    • The date the problem began
    • How many times customer service was contacted
    • Whether a case or confirmation number was provided
    • What resolution DIRECTV offered
    • Whether the promised resolution appeared on the next bill

    Do not include complete account numbers, payment-card numbers, passwords, verification codes, Social Security numbers, or other sensitive information.

    How to Escalate a DIRECTV Complaint

    1. Begin with the correct department. Billing, cancellation, technical support, equipment returns, accessibility, and business accounts use different routing.
    2. Document the issue. Keep bills, order confirmations, chat transcripts, photographs, equipment-return receipts, and screenshots.
    3. Request a case number. Record the representative’s name or ID, date, time, and promised action.
    4. Ask for a supervisor. Explain what the first representative attempted and why the issue remains unresolved.
    5. Use chat when possible. Save or screenshot the written conversation.
    6. Review the following bill. Confirm that promised credits, cancellations, and package changes were actually processed.
    7. Write to DIRECTV when necessary. Include the account number, case numbers, timeline, documentation, and requested resolution.

    Information to Include in a Written DIRECTV Complaint

    Include:

    • The account holder’s name
    • A partially masked account number
    • The service address
    • The service type
    • A concise timeline
    • The disputed charges
    • Previous case numbers
    • Equipment tracking information
    • The specific resolution requested

    DIRECTV Customer Service Frequently Asked Questions

    What is the DIRECTV customer-service phone number?

    Call 1-800-531-5000 for existing residential DIRECTV service.

    Is DIRECTV customer service available 24 hours?

    Online support, account tools, and automated options are available at all times. Live-representative availability can vary by department and reason for calling.

    How do I cancel DIRECTV?

    Satellite customers should call 1-800-531-5000. Customers receiving service through the internet may also be able to sign in and cancel online or through chat.

    Can I cancel DIRECTV online?

    Online cancellation may be available for customers receiving DIRECTV through an internet connection without a satellite dish. Satellite customers are directed to call.

    Will DIRECTV charge an early cancellation fee?

    A charge may apply when an active service agreement has months remaining. Ask DIRECTV for the agreement dates and written calculation.

    Do I need to return my DIRECTV equipment?

    It depends on the service and devices assigned to the account. Follow the account-specific return instructions and retain the tracking receipt.

    Do I need to return the satellite dish?

    DIRECTV generally states that exterior satellite dishes and permanently installed exterior equipment remain at the property and do not need to be returned.

    How do I dispute a DIRECTV bill?

    Identify the exact charge, compare it with previous bills and service terms, and contact billing support at 1-800-531-5000 or through online chat.

    How do I report a DIRECTV outage?

    Use DIRECTV’s online outage and ZIP-code tools or contact technical support.

    How do I get a credit for missing channels?

    Check whether the missing channel is connected to an outage, blackout, or programming dispute. Then ask DIRECTV whether the account qualifies for a bill credit.

    What is the DIRECTV accessibility-support number?

    Call 1-866-344-4980 for closed-captioning and accessibility concerns.

    Is DIRECTV still owned by AT&T?

    No. DIRECTV states that it became a wholly owned portfolio company of TPG Capital in 2025. AT&T corporate headquarters should not be treated as DIRECTV customer support.

    Where is DIRECTV headquartered?

    DIRECTV lists its address as 2260 East Imperial Highway, El Segundo, CA 90245.

    How DIRECTV Compares With Other Television Providers

    When comparing television providers, consider total monthly cost, promotional expiration dates, contract terms, local-channel availability, equipment fees, sports charges, cancellation policies, and access to technical support.

    Related DIRECTV and Consumer Help Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004.

    We are an independent consumer-help website and are not owned or operated by DIRECTV, TPG Capital, or AT&T. Our goal is to provide more than a phone number by helping consumers reach the correct department, prepare documentation, understand cancellation and return procedures, and report whether their complaint was resolved.

    Share Your DIRECTV Customer Service Experience

    Have you contacted DIRECTV about billing, a price increase, cancellation, equipment returns, missing channels, installation, reception, a service agreement, or technical support?

    Leave a review below and explain:

    • What type of DIRECTV service you had
    • What problem occurred
    • How you contacted support
    • How many representatives you spoke with
    • What resolution was promised
    • Whether the promise appeared on your account or bill
    • Whether the matter was ultimately resolved

    Do not include account passwords, complete account or payment numbers, verification codes, identification documents, private addresses, or other sensitive personal information.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with DIRECTV, LLC, TPG Capital, AT&T, or any related company. DIRECTV does not provide customer support through this website.

    Contact information and support links are provided to help consumers reach DIRECTV directly. Reviews and complaints reflect the experiences and opinions of individual contributors.

  • Comcast Xfinity Customer Service Phone Number, Support and Reviews

    If your Comcast Xfinity internet is down, your bill changed, your cable TV service is not working, your Xfinity Mobile order is delayed, your equipment return has not been credited, or you need help canceling service, start with the correct Xfinity support route. Comcast residential internet, TV, voice, home security, and mobile services are generally handled under the Xfinity brand, while business accounts are handled through Comcast Business support.

    Comcast Xfinity Customer Service Phone Number and Support

    Use the following Comcast and Xfinity customer service options for internet, TV, voice, mobile, billing, outages, equipment returns, cancellations, refunds, business accounts, accessibility support, and complaints:

    Choose the Correct Comcast Xfinity Support Route

    Comcast support can involve several different brands and account types. Most residential internet, TV, voice, home security, and mobile support is handled through Xfinity. Business accounts are handled through Comcast Business. Corporate office contacts are best reserved for formal correspondence or unresolved escalation after standard support routes have been tried.

    Xfinity Internet, TV, Voice, and Home Support

    For residential Comcast Xfinity internet, cable TV, home phone, streaming, modem, gateway, Wi-Fi, Xfinity app, account, and billing issues, call 1-800-934-6489, use the Xfinity app, or start with Xfinity Assistant.

    Xfinity Outages and Service Down

    If your Comcast Xfinity internet, TV, or voice service is down, check the Xfinity Outage Map, use the Xfinity app, sign in to the Support page, or text OUT to 266278. If there is a known outage, Xfinity may show outage updates before normal troubleshooting is available.

    Xfinity Billing, Payments, and Refunds

    For billing questions, payment arrangements, late fees, autopay, refunds, returned payments, plan changes, taxes, fees, equipment charges, or unknown charges, use the Xfinity app, My Account, Xfinity Assistant, or call 1-800-934-6489. If you are owed a refund, Xfinity says refunds generally go back to the last payment method on file in about 7-10 days.

    Xfinity Mobile

    For Xfinity Mobile billing, activation, device orders, SIM/eSIM, number transfers, damaged/lost/stolen delivery, account access, or device support, call 1-888-936-4968. Xfinity Mobile support is separate from many residential internet and TV issues.

    Comcast Business

    For Comcast Business internet, phone, TV, outages, billing, service changes, or cancellation, call 1-800-391-3000. Comcast Business says support agents are available 24/7. Some enterprise, Ethernet, VoiceEdge, hospitality, and teleworker accounts may have specialized business support numbers.

    Accessibility Support

    For accessibility support, including help for customers with disabilities, call 1-855-270-0379 or email accessibility@comcast.com. Xfinity lists the Accessibility Support Center as available seven days a week.

    What to Have Ready Before Contacting Comcast Xfinity

    Before calling Comcast Xfinity customer service, using Xfinity Assistant, chatting with support, or visiting a store, gather the details that match your issue:

    • Xfinity account number
    • Service address and billing ZIP code
    • Name, phone number, and email address on the account
    • Xfinity ID, but do not post passwords or one-time codes publicly
    • Bill date, charge amount, payment confirmation, or refund details
    • Modem, gateway, cable box, remote, or Xfinity Mobile device details
    • Equipment serial number or return tracking number if relevant
    • Outage start time, affected services, and troubleshooting steps already tried
    • Technician appointment date, confirmation number, and no-show details if relevant
    • Order number, install date, cancellation confirmation, or support ticket number
    • Store visit details, representative names, or prior case notes if available

    Common Comcast Xfinity Customer Service Issues

    Customers commonly contact Comcast Xfinity customer service for help with:

    • Internet outages, slow speeds, Wi-Fi problems, and modem or gateway troubleshooting
    • Xfinity TV, streaming, cable box, DVR, remote, and channel package issues
    • Xfinity Voice phone service problems
    • Xfinity Mobile activation, device orders, SIM/eSIM, billing, and number transfers
    • Billing increases, promotional rates ending, taxes, fees, and equipment charges
    • Payment arrangements, late fees, payment posting, and refunds
    • Equipment returns, unreturned equipment fees, UPS tracking, and store drop-offs
    • Technician appointments, missed appointments, installation delays, and repair visits
    • Moving service, transferring service, or changing plans
    • Canceling service, final bills, and contract or agreement questions
    • Account access, Xfinity ID, password resets, and security issues
    • Fraud, phishing, fake support calls, payment scams, and account takeover concerns

    Comcast Xfinity Outage and Internet Troubleshooting Help

    If your Xfinity internet, TV, or voice service is not working, first check the Xfinity Outage Map, Xfinity app, or Support page. If there is a known outage in your area, normal modem troubleshooting may not fix the issue until service is restored.

    If no outage is shown, restart your modem or gateway, check cables and power, test another device, check Wi-Fi signal strength, and use the Xfinity app or Xfinity Assistant to run diagnostics. Save screenshots of outage notices, speed tests, error messages, and appointment confirmations if the problem keeps happening.

    Comcast Xfinity Billing, Fees, and Refunds

    Xfinity bills may change because of promotional rates ending, plan changes, equipment rental fees, taxes, broadcast TV fees, regional sports fees, mobile charges, late fees, service changes, one-time installation charges, technician visits, returned payments, premium channels, or streaming subscriptions.

    If you believe a bill is wrong, compare the current bill with the prior bill and ask which line item changed. Xfinity also offers self-service payment arrangements and past-due balance options for eligible customers through the app, website, and Xfinity Assistant.

    Xfinity Equipment Returns and Unreturned Equipment Fees

    If you canceled service, changed equipment, or received replacement equipment, return the old Xfinity equipment promptly. Xfinity says equipment can be returned through an Xfinity Retail Store or with a prepaid return label and UPS drop-off. Keep the receipt or tracking number until the account shows the equipment was received.

    If you receive an unreturned equipment fee after returning equipment, save the UPS drop-off receipt, tracking number, equipment serial number, return date, and any store receipt. Contact Xfinity with those details before disputing the charge with your payment provider.

    Canceling Comcast Xfinity Service

    Before canceling Xfinity service, ask about final bill timing, prorated charges, remaining balances, equipment returns, mobile device payment balances, contract or agreement terms, AutoPay, refunds, and email/account access after cancellation. Xfinity’s cancellation information warns that final bills may include charges for unreturned equipment.

    If you are switching providers and want to keep your phone number or mobile number, complete the number transfer before fully canceling the old service. Canceling first can sometimes make number transfers harder.

    Xfinity Mobile Support

    Xfinity Mobile customers should use 1-888-936-4968 for mobile support issues such as device orders, SIM/eSIM activation, number changes, mobile billing, lost or stolen deliveries, warranty support, and account access problems.

    For damaged, lost, or stolen mobile deliveries, Xfinity says customers should call Xfinity Mobile support within the required timeframe rather than filing directly with the shipping carrier. Save your order number, tracking number, delivery photo, and device details.

    Comcast Business Support

    Comcast Business customers should use 1-800-391-3000 for most business internet, TV, phone, billing, and outage issues. Comcast Business says agents are available 24/7. Business cancellation requests may have specific phone-only requirements and local-time support windows.

    For business outages, document the outage start time, location, affected services, equipment status, and any service-level agreement details. Business customers with enterprise, Ethernet, VoiceEdge, hospitality, or teleworker accounts may have specialized support contacts.

    Comcast Xfinity Scam and Fraud Warnings

    Be careful with fake Comcast or Xfinity phone numbers, refund messages, payment links, technician calls, modem-upgrade notices, rebate offers, gift-card demands, and account-security texts. Scammers may try to get your Xfinity ID, password, one-time code, account number, payment card, modem details, or personal information.

    • Use Xfinity.com, the Xfinity app, Xfinity Assistant, 1-800-934-6489, or your official bill before sharing account information.
    • Do not pay a caller with gift cards, cryptocurrency, wire transfers, or payment apps.
    • Do not share one-time codes, passwords, full card numbers, or account screenshots with an unverified caller.
    • Be cautious of fake “refund,” “service shutoff,” “modem upgrade,” “technician appointment,” or “past due” messages.
    • If your Xfinity account changes without permission, change your password and contact Xfinity immediately.
    • If you receive a suspicious communication, call 1-800-934-6489 to verify whether it is legitimate.

    Comcast Reviews and Complaints

    The live CSN page currently shows 2.8 out of 5 stars based on 12 reviews for Comcast. Visible reviews are mostly older and include complaints about unresolved internet and phone service problems, long hold times, missed technician appointments, difficulty reaching supervisors, promised callbacks that did not happen, and frustration with repair escalation.

    Because many of the visible CSN reviews are older, they may not reflect every current Comcast or Xfinity support experience. Customers comparing internet, TV, mobile, and phone providers may want to consider pricing, promotional terms, internet reliability, outage communication, billing transparency, equipment fees, technician appointment handling, cancellation rules, and how quickly support escalates unresolved problems.

    How to Escalate a Comcast Xfinity Complaint

    If your Comcast Xfinity issue is not resolved after your first support contact, take these steps:

    1. Write down the date, time, phone number, app route, chat route, store location, and summary of each contact.
    2. Ask for a case number, support ticket, outage report, billing dispute reference, or appointment confirmation.
    3. For billing disputes, save bills, payment confirmations, promotional terms, refund records, and screenshots.
    4. For outages, save outage map screenshots, text alerts, speed tests, and dates service was unavailable.
    5. For equipment returns, save UPS tracking, store receipts, serial numbers, and return confirmations.
    6. For technician problems, save appointment confirmations, arrival windows, no-show notices, and repair notes.
    7. For unresolved Xfinity Mobile issues, keep order numbers, tracking records, device details, and mobile support case numbers.
    8. If ordinary support does not resolve the issue, use Xfinity feedback or formal dispute routes and keep copies of all documentation.

    Comcast Competitors and Related Customer Service Pages

    If you are comparing internet, TV, phone, mobile, and cable providers, you may also want to review these related CSN pages:

    Related Resources

    Comcast Xfinity customer service phone number and support help
    Comcast Xfinity customer service support for internet, TV, mobile, billing, outages, equipment returns, and complaints.

    Comcast Xfinity Customer Service FAQs

    What is the Comcast Xfinity customer service phone number?

    The main Comcast Xfinity customer service phone number is 1-800-934-6489, also written as 1-800-XFINITY.

    Is Comcast the same as Xfinity?

    Comcast Corporation is the parent company, while Xfinity is the brand used for many residential internet, TV, voice, home, and mobile services. Most residential service issues should be handled through Xfinity support.

    How do I report a Comcast Xfinity outage?

    Use the Xfinity Outage Map, Xfinity app, Support page, or text OUT to 266278. You can also call 1-800-934-6489.

    What is the Xfinity Mobile customer service number?

    The Xfinity Mobile customer service number is 1-888-936-4968. Use this number for Xfinity Mobile billing, devices, SIM/eSIM, orders, account access, and mobile support.

    What is the Comcast Business customer service number?

    The Comcast Business customer service number is 1-800-391-3000. Comcast Business says agents are available 24/7.

    How do I return Comcast Xfinity equipment?

    Xfinity says equipment can be returned through an Xfinity Retail Store or with a prepaid return label and UPS drop-off. Keep your receipt or tracking number until the equipment return is credited.

    How long do Xfinity refunds take?

    Xfinity says refunds generally go back to the last payment method on file in about 7-10 days. Refund timing can vary depending on account status and payment method.

    How do I cancel Comcast Xfinity service?

    Review Xfinity’s cancellation information, call customer service, and ask about final bills, equipment returns, refunds, contract terms, mobile device balances, and AutoPay before canceling.

    What is Comcast’s corporate address?

    Comcast Corporation’s official corporate contact page lists Comcast Center, 1701 JFK Boulevard, Philadelphia, PA 19103.

    Is CustomerServiceNumbers.com affiliated with Comcast or Xfinity?

    No. CustomerServiceNumbers.com is an independent consumer contact and review website and is not affiliated with Comcast Corporation, Xfinity, Comcast Business, NBCUniversal, or any telecom provider.

    Page Update Note

    Updated June 2026: This page was refreshed with current Comcast Xfinity customer service routing for internet, TV, phone, mobile, billing, outages, equipment returns, refunds, cancellations, business support, accessibility support, scam warnings, and escalation.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has provided customer service phone numbers, company contact details, and consumer review information since 2004. CSN is an independent consumer information website and is not owned by Comcast Corporation, Xfinity, Comcast Business, NBCUniversal, or any telecommunications provider. We help customers find support routes, compare service experiences, and share reviews about customer service interactions.

    Share Your Experience

    Have you contacted Comcast or Xfinity customer service about internet outages, billing, TV service, Xfinity Mobile, equipment returns, refunds, cancellations, technician appointments, business support, accessibility support, fraud, or complaint escalation? Share your experience below to help other customers understand what to expect. Do not post account numbers, service addresses, phone numbers, Xfinity IDs, modem MAC addresses, payment details, order numbers, screenshots with private information, or technician notes tied to your home.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Comcast Corporation, Xfinity, Comcast Business, NBCUniversal, or any telecommunications provider. Phone numbers, links, addresses, support options, hours, billing rules, refund timing, outage tools, equipment return procedures, cancellation rules, business support routes, mobile support routes, accessibility contacts, and account policies may change. Always verify important account, billing, outage, mobile, equipment, cancellation, refund, business, accessibility, and support information directly with Comcast, Xfinity, Comcast Business, or the appropriate official support provider.

  • Spectrum Customer Service: Billing, Outages & Cancellation Help

    Spectrum customers may need help with an internet outage, slow Wi-Fi, an unexpected bill increase, cancellation, equipment returns, disputed charges, Spectrum Mobile, TV channels, Home Phone, AutoPay, a technician appointment, or an unresolved complaint. Spectrum is the consumer brand of Charter Communications and provides Internet, TV, Mobile, and Home Phone services in many U.S. markets. The best customer-service route depends on whether the account is residential, Spectrum Mobile, Small Business, or Spectrum Enterprise. Spectrum customer-service information reviewed and updated in June 2026.

    How To Contact Spectrum Customer Service

    Important: The corporate telephone number is not the normal route for billing, outages, cancellations, refunds, Mobile, equipment returns, or technical support. Start with Spectrum Customer Service or the number shown on the current bill.

    Numbers To Remove From the Old Page

    • 1-833-780-1880: Do not use as the primary Spectrum customer-service number on this page.
    • 1-800-892-4357: This was associated with older Time Warner Cable support and should be removed from the main Spectrum page.
    • Bright House customer references: Bright House accounts were integrated into Spectrum years ago and should not be listed as a separate support route on this page.

    Spectrum Customer Service Hours

    Spectrum’s annual customer notice states that customer service is available 24 hours a day, seven days a week. Spectrum also provides online account tools, support articles, and chat-based assistance. Specialized sales, retention, business, enterprise, accessibility, and Mobile departments may follow different hours or have different contact flows.

    Choose the Correct Spectrum Support Route

    Information To Gather Before Contacting Spectrum

    • The Spectrum account number
    • The account owner’s full name
    • The service address and ZIP code
    • The phone number associated with the account
    • The current bill and previous bill
    • The exact service affected: Internet, TV, Mobile or Home Phone
    • The date and time an outage began
    • Speed-test results for internet complaints
    • The modem, router, cable box, Xumo Stream Box or device serial number
    • The appointment date and work-order number
    • Equipment-return receipt or UPS/FedEx tracking number
    • The cancellation or transfer date
    • The date and amount of a disputed charge
    • The last four digits of the payment method
    • Previous case, ticket or call-reference numbers
    • The specific resolution being requested
    Do not publish account numbers, PINs, payment-card details, modem identifiers, home addresses, login information, or employee personal information in a public review.

    Common Reasons Customers Contact Spectrum

    • Internet outage
    • Slow internet speed
    • Wi-Fi not reaching part of the home
    • Modem or router not connecting
    • Unexpected bill increase
    • Promotional rate expired
    • Duplicate or unauthorized charge
    • AutoPay problem
    • Cancellation dispute
    • Account put on seasonal hold or transfer instead of cancellation
    • Equipment-return charge
    • Unreturned modem, router, cable box or Xumo Stream Box fee
    • Technician missed appointment
    • TV channel missing
    • DVR or Spectrum TV App problem
    • Home Phone outage
    • Spectrum Mobile activation, billing or number-transfer issue
    • Unable to sign in to the My Spectrum app
    • Suspicious Spectrum call, text or email

    Spectrum Internet Outage Help

    If service is completely down, check whether Spectrum has reported an outage before replacing equipment, changing Wi-Fi settings, or scheduling a technician.

    Steps To Check a Spectrum Outage

    1. Sign in to the My Spectrum app or Spectrum.net.
    2. Check for an outage banner or service-status notice.
    3. Restart the modem and router only after checking for a known outage.
    4. Use chat or call Spectrum if the account does not show an outage but service remains down.
    5. Record the date and time service went out.
    6. Save screenshots of outage notices and restoration estimates.
    If Spectrum shows no area outage, determine whether the problem affects all devices, only Wi-Fi devices, only one computer, only one television, or only one part of the home.

    Basic Spectrum Internet Troubleshooting

    1. Check for an outage in the My Spectrum app.
    2. Confirm that the modem and router have power.
    3. Check coaxial, Ethernet and power connections.
    4. Unplug the modem and router.
    5. Wait at least 30 seconds.
    6. Plug the modem back in first.
    7. Wait for the modem to reconnect.
    8. Plug the router back in.
    9. Restart the affected computer, phone, television or streaming device.
    10. Test more than one device.
    11. Run a wired speed test when possible.
    12. Contact Spectrum if the problem continues.
    A normal restart is different from a factory reset. Do not hold down the reset button unless Spectrum support instructs you to do so because it may erase Wi-Fi names, passwords and custom settings.

    Slow Spectrum Internet or Wi-Fi

    Slow internet may be caused by the incoming service, Wi-Fi interference, modem or router problems, equipment placement, older devices, heavy usage, or a service plan that no longer fits the household.

    How To Document a Speed Complaint

    • Run tests at different times of day.
    • Run a wired speed test with Ethernet when possible.
    • Compare wired and Wi-Fi results.
    • Test near the router and in the affected room.
    • Temporarily disconnect high-bandwidth devices.
    • Pause game downloads, cloud backups and large uploads.
    • Restart the modem and router.
    • Record the device, date, time, download speed, upload speed and ping.
    • Ask Spectrum to check the signal and equipment remotely.
    If wired speed is normal but Wi-Fi speed is poor, the issue is more likely related to Wi-Fi coverage, router placement, equipment, interference, or the device being used.

    Spectrum Billing and Unexpected Charges

    A Spectrum bill may increase because of:
    • A promotional rate ending
    • A general rate change
    • Equipment rental charges
    • TV broadcast and sports programming fees
    • Premium channels
    • Pay-per-view or On Demand purchases
    • Installation or technician fees
    • Late payment fees
    • Returned-payment fees
    • Autopay changes
    • Adding Mobile, WiFi, TV, Voice or streaming equipment
    • International Home Phone charges
    • Taxes and government fees
    • Unreturned-equipment charges

    How To Review a Higher Spectrum Bill

    1. Sign in to Spectrum.net or the My Spectrum app.
    2. Download the current and prior bills.
    3. Compare service charges line by line.
    4. Look for promotional-expiration notices.
    5. Review equipment charges.
    6. Check TV, pay-per-view, premium channel and sports charges.
    7. Review Spectrum Mobile charges separately when applicable.
    8. Ask Spectrum to identify the exact reason for each increase.
    9. Request a case number for any promised correction.
    10. Check the next bill to confirm that the adjustment posted.
    Spectrum’s annual customer notice says customers are responsible for reviewing bills as presented. Disputes should be raised promptly using the contact information on the bill or in Spectrum’s official notices.

    Duplicate or Unauthorized Spectrum Charge

    A duplicate-looking charge may involve:
    • AutoPay and a separate manual payment
    • A pending authorization and a completed transaction
    • A residential charge and separate Spectrum Mobile charge
    • A charge connected to an old account
    • A transfer or seasonal-hold misunderstanding
    • An equipment charge after cancellation or downgrade
    • A payment applied to the wrong account
    • Unauthorized use of a payment method

    Steps To Investigate the Charge

    1. Check whether each transaction is pending or fully posted.
    2. Compare the statement description, date and amount.
    3. Review payment history in the My Spectrum app.
    4. Look for more than one Spectrum account.
    5. Ask other authorized card users.
    6. Call Spectrum and ask which account created the charge.
    7. Request a billing case number.
    8. Contact the card issuer if Spectrum cannot identify or resolve an unauthorized charge.
    For help researching a statement descriptor, visit ChargeOnMyCard.com.

    Spectrum AutoPay Problems

    Customers may contact Spectrum when AutoPay:
    • Was supposed to be removed but remained active
    • Did not process correctly
    • Used the wrong card or bank account
    • Paid an old account
    • Processed after cancellation
    • Processed after a transfer or seasonal hold
    • Created a duplicate payment

    Before Calling About AutoPay

    • Confirm whether the charge is pending or completed.
    • Review the AutoPay settings in My Spectrum.
    • Save screenshots of payment settings.
    • Record the date AutoPay was changed or removed.
    • Ask Spectrum whether the change took effect before the bill generated.
    • Request confirmation that the old payment method is removed.
    • Continue monitoring the payment account.
    Removing a payment method does not automatically cancel service. Cancel, transfer or seasonal-hold requests should be confirmed separately.

    How To Pay a Spectrum Bill

    Customers can generally pay through:
    • Spectrum.net
    • The My Spectrum app
    • AutoPay
    • The automated telephone system at 1-833-267-6094
    • A Spectrum store
    • Mail using the address and coupon printed on the bill
    Additional fees may apply when a representative processes a payment. Use the current address printed on the bill rather than relying on an old online address.

    Payment Not Applied to a Spectrum Account

    1. Locate the payment confirmation.
    2. Check whether the bank transaction completed.
    3. Confirm the account number used.
    4. Check for an old or duplicate Spectrum account.
    5. Confirm whether the payment was mailed, made online, made by phone or made in store.
    6. Call Spectrum Billing Support.
    7. Ask for a payment-research case.
    8. Submit proof of payment through a secure method when requested.
    9. Continue checking the account until the credit appears.
    Do not email complete card, bank or check information to an unverified address.

    Canceling Spectrum Service

    Spectrum allows customers to terminate residential service in person, by written notice, by telephone, or as otherwise required by law. Customers should call Spectrum and keep written proof of the cancellation request.

    Before Canceling Spectrum

    • Download recent bills.
    • Confirm the account number.
    • Ask whether the account has any minimum-term or promotional obligation.
    • Confirm the final service date.
    • Ask whether charges continue through the end of the billing cycle.
    • Ask which equipment must be returned.
    • Ask whether Spectrum Mobile pricing will change after internet cancellation.
    • Remove or review AutoPay.
    • Request a cancellation confirmation number.
    • Ask when the final bill will be issued.
    Returning equipment alone may not cancel the account. Confirm the cancellation separately and save the cancellation number.

    Spectrum Seasonal Hold or Service Transfer Problems

    Some customers run into billing problems when they intended to cancel service, move service, transfer service, or place an account on a seasonal hold. Before agreeing to a hold or transfer:
    • Ask whether the account will remain active.
    • Ask whether billing will continue.
    • Ask whether equipment should be kept or returned.
    • Ask what happens if the move date changes.
    • Ask whether AutoPay will remain active.
    • Ask whether the new location already qualifies for service.
    • Ask whether the current promotion will continue.
    • Request written confirmation by email or through the account.
    The review currently visible on this page describes a customer who believed service was placed on hold during a move, was told to keep the equipment, and then disputed a large charge. That type of complaint makes written confirmation especially important.

    Returning Spectrum Equipment

    Spectrum-owned equipment must be returned after cancellation, downgrade or equipment replacement when Spectrum requires it. Equipment may include:
    • Modem
    • Router
    • Wi-Fi pod
    • Cable box
    • DVR
    • Xumo Stream Box
    • Remote control
    • Power cords and adapters
    • Other leased or rented devices

    How To Return Spectrum Equipment

    1. Ask Spectrum which items must be returned.
    2. Record each device serial number or MAC address.
    3. Use an approved return method, such as a Spectrum store or shipping method identified by Spectrum.
    4. Include required power cords and accessories.
    5. Get a printed or digital return receipt.
    6. Save UPS, FedEx or store-return tracking.
    7. Check the final bill for unreturned-equipment fees.
    8. Contact Spectrum immediately if returned equipment still appears on the account.
    Do not discard equipment, leave it at an old address, or rely only on a verbal statement. Keep return proof until the final bill is settled.

    Unreturned-Equipment Fee

    Spectrum may charge for unreturned equipment after service is canceled, downgraded or transferred. Spectrum’s annual notice states that refunds or credits may be issued after Spectrum-owned equipment is returned, and it also reserves the right to charge the payment method on file for unpaid balances and unreturned equipment.

    If You Were Charged for Returned Equipment

    1. Locate the return receipt.
    2. Locate the tracking number.
    3. Confirm delivery date and location.
    4. Identify the serial number of each returned item.
    5. Call Spectrum Billing Support.
    6. Ask for an equipment-research case.
    7. Request written confirmation that the charge will be removed.
    8. Continue checking the account and final bill.

    Spectrum Final Bill and Refunds

    A final Spectrum bill may include:
    • Service through the end of the billing period
    • Past-due charges
    • Unreturned-equipment fees
    • Equipment rental charges
    • Pay-per-view or On Demand purchases
    • Technician charges
    • Early-termination or term-promotion charges when applicable
    • Mobile charges
    • Taxes and fees
    Ask Spectrum to explain whether any refund, credit or remaining balance depends on returned equipment. Save all return receipts and final-bill records.

    Spectrum Service Credits for Outages

    Spectrum’s annual customer notice says Spectrum generally works to resolve outages within 24 hours of being reported. Credits may not be available for outages caused by factors outside Spectrum’s reasonable control or by the customer. Some states have specific video-service credit rules. For example, New York and West Virginia have state-specific outage-credit language in Spectrum’s annual notice.

    How To Request an Outage Credit

    1. Record when service stopped.
    2. Record when service returned.
    3. Check for an official outage notice.
    4. Call Spectrum or use chat.
    5. Ask whether the outage qualifies for a credit.
    6. Request the amount and the bill where it will appear.
    7. Save the case number.
    Credits may need to be requested rather than automatically applied.

    Missed Technician Appointment or Service Call Complaint

    Customers may contact Spectrum when a technician does not arrive, arrives outside the appointment window, leaves work incomplete, damages property, fails to restore service, or triggers an unexpected service-call charge.

    Before Calling Spectrum

    • Locate the appointment confirmation.
    • Record the date and appointment window.
    • Check text and email updates.
    • Confirm the account phone number.
    • Photograph any damage or incomplete work.
    • Record the technician’s arrival and departure time.
    • Ask for the work-order number.
    • Request supervisor review when the issue is serious.
    Spectrum’s annual notice states that an adult with government-issued photo identification must be present during installation or repair appointments, and that service charges can apply when the problem is caused by customer equipment, premises wiring, third parties or unauthorized tampering.

    Spectrum TV Problems

    Customers may contact Spectrum about:
    • Missing channels
    • Channel lineup changes
    • Receiver or cable-box problem
    • Spectrum TV App not working
    • DVR recordings missing
    • Remote-control pairing
    • On Demand or pay-per-view charge
    • Parental controls
    • Closed captions or audio description
    • Xumo Stream Box issue

    Basic Spectrum TV Troubleshooting

    1. Check for an outage.
    2. Restart the receiver, Xumo Stream Box or streaming device.
    3. Restart the modem and router if using the Spectrum TV App.
    4. Confirm the television input.
    5. Check HDMI and power cables.
    6. Update the Spectrum TV App.
    7. Try another device.
    8. Review the current channel lineup.
    9. Call Spectrum if the issue continues.
    Channel availability can depend on location, package, programming agreements, device and current account status.

    Spectrum Home Phone and 911

    Spectrum Voice depends on Spectrum equipment and electrical power. Home Phone and 911 service may not work during a power outage, modem failure, network outage or equipment disconnection unless compatible backup power is available.

    Home Phone Troubleshooting

    • Check whether internet service is also out.
    • Confirm the modem has power.
    • Restart the modem.
    • Test another telephone handset.
    • Disconnect answering machines or fax equipment temporarily.
    • Check for a local outage.
    • Call Spectrum from another phone if the line is out.
    If you move Spectrum Voice service, confirm that Spectrum has the correct service address for emergency calling.

    Spectrum Mobile Support

    Spectrum Mobile customer support is separate from ordinary residential Internet, TV and Home Phone support. Call Spectrum Mobile at 1-866-782-2681 for:
    • Mobile activation
    • eSIM or SIM problems
    • Mobile data not working
    • Text or picture-message issues
    • Number transfer or porting
    • Device payment plan questions
    • Lost or stolen phone
    • International roaming
    • Mobile billing disputes
    • Canceling a Mobile line
    • Device return or trade-in problem
    Customers may need an active Spectrum Internet account to qualify for certain Spectrum Mobile pricing or offers. Canceling Internet service may affect Mobile pricing or eligibility.

    Spectrum Mobile Device Returns

    Spectrum Mobile device returns follow different rules from modem, router or cable-box returns. A phone, tablet, smartwatch or accessory may have a short return window and may require specific return authorization.

    Before Returning a Mobile Device

    • Contact Spectrum Mobile support.
    • Confirm the return deadline.
    • Ask whether a restocking fee applies.
    • Back up and erase personal data.
    • Disable Find My iPhone or other activation locks.
    • Remove passcodes and accounts.
    • Return all required accessories.
    • Use the approved shipping label.
    • Keep tracking and delivery proof.

    Spectrum Business Support

    Spectrum Business uses different support numbers from residential accounts. Business disconnects, equipment returns, early-termination charges and written-notice requirements may differ from residential rules. Follow the business agreement and get written confirmation of any requested service change.

    Unable To Access the My Spectrum App or Account

    My Spectrum can be used to manage billing, payments, outages, equipment, appointments and certain support tasks.

    Login Troubleshooting

    • Use the forgot-username or forgot-password option.
    • Confirm the email address or phone number tied to the account.
    • Try another browser or private window.
    • Clear browser cookies.
    • Update the My Spectrum app.
    • Check whether the account recently transferred or was canceled.
    • Call Spectrum if account verification fails.
    Do not create a second online account unless Spectrum instructs you to do so.

    Spectrum Scam Calls, Texts and Emails

    Scammers may impersonate Spectrum and claim:
    • A bill must be paid immediately
    • A discount is available only after a prepaid payment
    • Service will be disconnected within minutes
    • A refund is waiting
    • A technician must access the computer remotely
    • A new modem must be activated through a suspicious link
    • A verification code must be shared
    • Payment must be made by gift card, cryptocurrency or wire transfer

    Warning Signs of a Spectrum Scam

    • The caller asks for the account password or PIN.
    • The caller asks for a one-time verification code.
    • The caller requests remote access to a computer or phone.
    • The caller demands gift cards or cryptocurrency.
    • The link does not go to Spectrum.com or Spectrum.net.
    • The message threatens immediate arrest or legal action.
    • The representative refuses to provide a verifiable case number.
    Do not rely on caller ID alone. End the communication and call Spectrum directly using a number from the bill, the My Spectrum app or Spectrum’s official website.

    How To Escalate an Unresolved Spectrum Complaint

    1. Start with Spectrum Customer Service. Call 1-833-267-6094 or 1-855-757-7328.
    2. Use chat when helpful. Save the transcript before closing the session.
    3. Request a case number. Record the representative, date, time and promised action.
    4. Ask for supervisor review. Clearly explain the unresolved issue and requested result.
    5. Submit documentation. Use bills, screenshots, speed tests, outage records, cancellation confirmations, return receipts and tracking numbers.
    6. Send written correspondence when appropriate. Spectrum lists a customer-complaint mailing address for unresolved service-quality and equipment complaints.
    7. Use the correct outside agency. Depending on the issue, this may include the FCC, a state public-service commission, cable franchise authority, attorney general or payment-card issuer.

    Spectrum Customer Complaint Mailing Address

    Spectrum Attention: Customer Complaint 2 Digital Place, 4th Floor Simpsonville, SC 29681 Clearly state the requested resolution, such as restoring service, correcting a bill, removing an equipment charge, refunding an unauthorized payment, confirming cancellation or applying an outage credit.

    Spectrum Customer Reviews and Complaint Sentiment

    At the time this page was updated, the CustomerServiceNumbers.com rating module displayed a Spectrum rating of 1.0 out of 5 stars based on one review. The visible review was submitted in December 2016. The reviewer said they called to cancel service because they were moving, were advised to place the account on hold instead, were told to keep the equipment, asked for AutoPay to be removed, and later disputed a large charge that they believed was connected to equipment and service at a location that was not yet active. This single review points to common pain points around cancellation, account holds, moving service, equipment-return instructions, AutoPay and disputed charges. However, one older review is not enough to measure Spectrum’s current internet reliability, billing accuracy, outage support, cancellation process or customer-service performance across all markets. The previous article included general statements about customers praising reliability, channel packages and bundling while complaining about billing, wait times and outages. Those statements were not supported by the one review submitted on this page and have been replaced with a narrower review summary.

    What To Include in a Spectrum Review

    • The city and state where service was provided
    • The service involved: Internet, TV, Mobile, Home Phone or Business
    • The type of issue
    • The support route used
    • Whether Spectrum opened a case
    • How long it took to reach assistance
    • Whether a technician was required
    • Whether a promised credit or refund appeared
    • Whether equipment was returned and documented
    • Whether the issue was ultimately resolved

    What To Expect When Contacting Spectrum

    • The automated system may ask for the phone number associated with the account.
    • Representatives may require account verification.
    • Residential, Mobile and Business departments are separate.
    • Technical support may ask the customer to restart equipment.
    • Speed complaints may require wired speed-test results.
    • Billing disputes should be raised promptly.
    • Cancellation does not always mean equipment has been returned.
    • Returning equipment does not always cancel the account.
    • Outage credits may need to be requested.
    • Final refunds or credits may depend on returned equipment.

    Spectrum Frequently Asked Questions

    What is the Spectrum customer-service phone number?

    Spectrum TV, Internet and Home Phone customers can call 1-833-267-6094. Spectrum also lists 1-855-757-7328 for residential customer service and complaints in its annual customer notice.

    Is Spectrum customer service open 24 hours?

    Spectrum states that customer service is available 24 hours a day, seven days a week. Specialized departments may have different hours.

    What is the Spectrum Mobile customer-service number?

    Spectrum Mobile support can be reached at 1-866-782-2681.

    What is the Spectrum Business support number?

    Small Business support can be reached at 1-844-493-4458. Midsized and Enterprise support can be reached at 1-888-812-2591.

    How do I check a Spectrum outage?

    Sign in to the My Spectrum app or Spectrum.net and check the service-status or outage section. You can also call Spectrum or use chat.

    How do I cancel Spectrum?

    Contact Spectrum Customer Service and request cancellation. Ask for the cancellation date, confirmation number, final bill information and equipment-return requirements.

    Does returning Spectrum equipment cancel service?

    No. Returning equipment does not necessarily cancel service. Confirm the account cancellation separately and save the confirmation.

    Where do I return Spectrum equipment?

    Use Spectrum’s official return instructions. In many areas, equipment may be returned through a Spectrum store or approved shipping method. Keep the receipt and tracking number.

    Why did Spectrum charge me for equipment?

    Spectrum may charge for equipment that was not returned or not properly recorded as returned. Contact Spectrum with the return receipt, tracking number and serial numbers.

    How do I dispute a Spectrum bill?

    Call Spectrum Billing Support, explain the specific charge, request a case number and keep copies of bills, confirmations, payment records and return receipts.

    Does Spectrum offer outage credits?

    Credits may be available for qualifying outages, and some states have specific video-service rules. Ask Spectrum whether the outage qualifies and which bill will show the credit.

    What is the Spectrum complaint mailing address?

    Spectrum lists customer complaints at Spectrum, Attention: Customer Complaint, 2 Digital Place, 4th Floor, Simpsonville, SC 29681.

    What is the Spectrum accessibility number?

    Spectrum accessibility support can be reached at 1-844-762-1301.

    Where is Spectrum headquartered?

    Spectrum is the consumer brand of Charter Communications. Charter Communications is headquartered at 400 Washington Boulevard, Stamford, Connecticut 06902.

    Related Internet and Telecommunications Pages

    Related Consumer Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate company-support information and share customer-service experiences since 2004. We independently organize verified contact routes, common billing and service problems, complaint information, troubleshooting guidance and escalation options. Our goal is not simply to publish one telephone number. For Spectrum, we help customers distinguish among residential support, Spectrum Mobile, Business, outages, billing disputes, cancellations, equipment returns, AutoPay issues, service transfers and complaint escalation. Reviews may be moderated for spam, profanity, scams and personally identifiable information while preserving the reviewer’s original meaning.

    Share Your Spectrum Customer Service Experience

    Have you contacted Spectrum about an outage, slow internet, unexpected bill, cancellation, equipment return, AutoPay charge, technician appointment, Spectrum Mobile, TV channel, Home Phone or business account? Leave a rating and review below. Include the city and state, service involved, support route used, whether Spectrum opened a case, how long assistance took and whether the problem was resolved. Do not publish passwords, PINs, complete account numbers, payment-card information, equipment identifiers, employee personal information, home addresses or other sensitive account details. Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Spectrum, Charter Communications, Spectrum Mobile, Time Warner Cable, Bright House Networks or any local franchise authority. Spectrum does not provide customer support through this website. Contact Spectrum directly regarding service, billing, outages, equipment, cancellations, Mobile, TV, Internet or Home Phone.

  • Armstrong Customer Service: Outages, Billing & Cancellation

    Armstrong customers may need assistance with an internet outage, slow Zoom Internet, Wi-Fi problem, incorrect bill, payment, television service, telephone outage, equipment return, service cancellation, moving request, seasonal hold, or unresolved complaint.

    The correct place to start depends on whether the issue involves an active service outage, individual equipment problem, billing question, account change, internet connection, television service, telephone service, or business account.

    Below are Armstrong’s current support contacts, outage and troubleshooting steps, billing information, cancellation guidance, complaint escalation options, and related consumer resources.

    Armstrong customer-service information reviewed and updated in June 2026.

    Armstrong customer service for internet outages, billing and cancellation

    Armstrong Customer Service Help by Issue

    • General residential support: Call Armstrong at 1-877-277-5711 or use its official chat or email contact options.
    • Internet, TV, or telephone outage: Sign in to My Account to check for a known outage and use the applicable troubleshooting tool.
    • Urgent overnight service problem: Armstrong provides limited emergency assistance between midnight and 7:00 a.m.
    • Slow internet: Restart the modem and router, test through a wired connection when possible, and use Armstrong’s official speed test.
    • Wi-Fi or Plume HomePass problem: Check pod placement, device status, and network settings before contacting technical support.
    • Internet technical support: Call 1-877-486-4666 when online troubleshooting does not restore service.
    • Incorrect or unexpectedly high bill: Compare the current statement with the previous month and identify rate, package, equipment, tax, fee, or promotional changes.
    • Payment not posted: Check the payment history, bank activity, confirmation number, and account number.
    • Auto-Pay problem: Sign in to review the payment method, scheduled date, and enrollment status.
    • Past-due account or disconnected service: Contact Armstrong after making the required payment and ask when service will be restored.
    • Outage credit: Report the outage promptly and ask whether the service interruption qualifies under Armstrong’s credit policy.
    • Change an internet, TV, or telephone package: Call 1-877-277-5711. Some upgrades may also be available through the Account Dashboard.
    • Cancel Armstrong service: Call 1-877-277-5711 and request a cancellation date and confirmation number.
    • Move Armstrong service: Call the main support number and provide the current address, new address, and requested transfer dates.
    • Seasonal hold: Call Customer Service and specifically ask about placing the account on a seasonal hold.
    • Return equipment: Return modems, set-top boxes, telephone equipment, remotes, pods, and other Armstrong-owned equipment promptly and keep the receipt.
    • Zoom email login problem: Sign in through ArmstrongMyWire and review the recovery email or mobile verification settings.
    • TV or EXP problem: Use the TV and streaming troubleshooter before requesting equipment replacement or a technician.
    • Telephone service problem: Confirm whether internet or power is also unavailable because Armstrong telephone service may not work during those outages.
    • New residential service: Call Armstrong Sales at 1-844-423-5049.
    • Business account: Use Armstrong Business Support rather than residential Customer Service.
    • Unresolved complaint: Request supervisor review, keep the case number, and consider the FCC or applicable state regulator when appropriate.

    How To Contact Armstrong

    Important: Armstrong’s main Customer Service department is not listed as fully staffed 24 hours a day. Regular support is available until midnight on weekdays and until 11:00 p.m. on weekends, with limited emergency assistance overnight.

    Armstrong provides internet, television, streaming, and telephone services in parts of Pennsylvania, Ohio, West Virginia, Kentucky, Maryland, and New York. Service availability, plans, prices, regulations, and local offices vary by location.

    How To Check an Armstrong Service Outage

    Armstrong displays known service outages inside the customer’s online account.

    1. Sign in to Armstrong My Account.
    2. Check the top of the account dashboard for an outage notice.
    3. Review any estimated restoration information.
    4. Use the internet, TV, or telephone troubleshooting tools.
    5. Call 1-877-277-5711 if the outage is not displayed or the service remains unavailable after restoration.
    6. Keep the outage or support reference number.

    Sign Up for Outage Notifications

    Customers can enable email or SMS notifications through their Armstrong account.

    1. Sign in to My Account.
    2. Open communication preferences.
    3. Select email, SMS outage alerts, or both.
    4. Confirm that the email address and mobile number are current.
    5. Save the changes.

    Armstrong also uses an automated text assistant called Jonah for outage alerts, appointment reminders, account balances, payment notices, and other account information.

    Armstrong Outage Credits

    Armstrong’s published service-interruption policy generally provides a prorated credit of the fixed monthly charge when a substantial portion or all of an affected service is unavailable for 24 hours or longer and the customer promptly reports the problem.

    The policy generally excludes:

    • Intermittent problems lasting less than 24 hours
    • One-time or nonrecurring charges
    • Per-call or measured charges
    • Regulatory fees and surcharges
    • Taxes and government fees
    • Amounts exceeding the affected fixed monthly service charge

    How To Request an Outage Credit

    1. Report the outage when it begins.
    2. Request a support or outage reference number.
    3. Record the date and approximate start time.
    4. Record when service was restored.
    5. Identify which services were unavailable.
    6. Contact Armstrong after restoration.
    7. Ask whether the outage qualifies for a prorated credit.
    8. Check the next statement to confirm the credit.

    An outage credit may not be issued automatically. Customers should report the problem promptly and request review.

    Armstrong Internet Is Not Working

    An internet outage may involve Armstrong’s network, the modem, router, Plume pods, customer-owned equipment, wiring, power, or a single connected device.

    Basic Troubleshooting Steps

    1. Check My Account for a known outage.
    2. Confirm that the modem and router have power.
    3. Check for loose coaxial, Ethernet, or power connections.
    4. Restart the modem and network equipment according to Armstrong’s instructions.
    5. Test several websites or services.
    6. Test more than one device.
    7. Use a wired connection when possible.
    8. Run Armstrong’s official speed test.
    9. Use the online internet troubleshooter.
    10. Contact technical support if service does not return.

    Do not repeatedly factory-reset Armstrong or Plume equipment unless Armstrong specifically instructs you to do so. A factory reset can erase network settings and make troubleshooting more difficult.

    Slow Armstrong Zoom Internet

    Slow internet can be caused by the subscribed speed, Wi-Fi interference, weak pod placement, network congestion, outdated devices, background downloads, VPN use, or a problem with the connection.

    How To Document Slow Speed

    • Record the Armstrong internet plan
    • Run several tests at different times
    • Test through Ethernet when possible
    • Disconnect VPN software during the test
    • Pause large downloads and cloud backups
    • Record upload, download, and latency results
    • Test more than one device
    • Record modem and pod status lights
    • Save screenshots of the results

    Wi-Fi test results can be affected by distance, walls, interference, and device capability. A wired test is generally more useful for determining whether the incoming Armstrong connection is performing properly.

    Armstrong Wi-Fi and Plume HomePass Problems

    Armstrong uses Plume HomePass technology for whole-home Wi-Fi and network management on eligible service levels.

    Common problems include:

    • A pod showing offline
    • Weak connection between pods
    • Device connected to the wrong pod
    • HomePass app login problem
    • Network name or password issue
    • Parental-control or security setting
    • Device blocked from the network
    • Poor Wi-Fi coverage

    Before Calling Support

    • Confirm that every pod has power
    • Move pods away from microwaves, cordless phones, and other interference
    • Do not place pods too far apart
    • Check HomePass for offline equipment
    • Restart only the affected equipment when appropriate
    • Record the exact app error
    • Identify which rooms and devices are affected

    If the problem continues, contact Armstrong technical support at 1-877-486-4666.

    Customer-Owned Modems

    Armstrong allows approved customer-owned modems in eligible service areas. Using a personally owned modem does not necessarily eliminate Armstrong’s monthly internet charges or other service-related fees.

    Before purchasing a modem:

    • Review Armstrong’s current approved-modem list
    • Confirm compatibility with the selected speed level
    • Check whether telephone service requires Armstrong equipment
    • Ask whether the modem must be activated by support
    • Keep the purchase receipt

    Armstrong may provide limited support for customer-owned equipment. The customer remains responsible for maintenance, repair, compatibility, and replacement of personally owned devices.

    Armstrong TV and EXP Problems

    Television and streaming problems may involve a black screen, tiling, audio dropouts, missing channels, remote-control problems, EXP Stream, DVR recordings, closed captions, or an equipment authorization issue.

    Before Contacting Support

    • Check for an area outage
    • Confirm that the television and Armstrong equipment have power
    • Check HDMI and coaxial connections
    • Confirm the correct television input
    • Restart the set-top box or streaming device through the approved troubleshooting process
    • Check whether the problem affects one channel or all channels
    • Check whether another television is affected
    • Use the TV and streaming troubleshooter
    • Record any displayed error code

    Missing Channel

    A missing channel may result from:

    • The current television package
    • A temporary broadcaster interruption
    • A channel lineup change
    • An equipment authorization problem
    • A contract dispute
    • A location-specific lineup

    Sign in to view the channel lineup associated with the service address before contacting Armstrong.

    Armstrong Telephone Service Problems

    Armstrong telephone service may not operate during a power, cable, or broadband outage. Customers should not assume that Armstrong telephone service will remain available during every emergency.

    If the Telephone Is Not Working

    • Check whether internet, cable, or power is also unavailable
    • Check the telephone equipment and connections
    • Test another telephone handset when available
    • Confirm that the account is active
    • Check for an area outage
    • Use a mobile phone or another method to contact emergency services when necessary

    Customers who depend on telephone service for medical monitoring, alarms, accessibility, or emergency communications should maintain an appropriate backup plan.

    Armstrong Billing Problems

    An unexpected Armstrong bill may result from:

    • A promotional rate ending
    • A service-level change
    • Equipment or Wi-Fi charges
    • Installation or technician charges
    • Premium television services
    • Pay-per-view or On Demand purchases
    • Late or returned-payment fees
    • Taxes and regulatory fees
    • Unreturned equipment
    • A partial-month adjustment

    How To Review the Bill

    1. Compare the current statement with the previous statement.
    2. Review the service package and internet speed.
    3. Check whether a promotional period ended.
    4. Review equipment and add-on services.
    5. Check payment history.
    6. Review one-time charges and credits.
    7. Contact Armstrong and request an itemized explanation.
    8. Ask for a billing case number.

    Request the explanation in writing or through chat when the dispute involves a substantial amount or recurring charge.

    How To Pay an Armstrong Bill

    Armstrong currently offers several payment methods:

    • Automatic monthly payments
    • One-time online payment
    • Payment through My Account
    • Payment by mail
    • Payment at an Armstrong local store
    • Payment through Armstrong’s automated text assistant when offered

    Use the remittance address printed on the current statement because the payment address depends on which Armstrong company serves the account.

    Published Armstrong Payment Addresses

    • Armstrong Utilities Customers: Armstrong, P.O. Box 37749, Philadelphia, PA 19101-5049
    • Armstrong Telephone Company Customers: Armstrong, P.O. Box 37750, Philadelphia, PA 19101-5050
    • Armstrong Telecommunications Customers: Armstrong Telecommunications Inc., P.O. Box 645713, Pittsburgh, PA 15264-5255

    Always confirm the correct remittance address on the current bill before mailing a payment.

    Armstrong Payment Not Posted

    If a payment does not appear:

    • Review the payment history in My Account
    • Check the bank or payment-card account
    • Locate the confirmation number
    • Check whether the payment was returned
    • Confirm the Armstrong account number used
    • Check the address used for a mailed payment
    • Keep the canceled check or bank trace number

    Contact Armstrong and ask whether the payment is pending, returned, applied to another account, or awaiting manual review.

    Armstrong Auto-Pay Problems

    Auto-Pay problems may involve an expired card, changed bank account, duplicate payment, incorrect amount, enrollment failure, or payment continuing after cancellation.

    Before Contacting Customer Service

    • Check Auto-Pay enrollment status
    • Confirm the payment account
    • Review the scheduled date
    • Check for a pending payment
    • Review the most recent statement amount
    • Save any Auto-Pay confirmation or cancellation

    Do not submit another payment until you confirm that an Auto-Pay withdrawal is not already pending.

    Past-Due Accounts and Service Restoration

    A past-due Armstrong account may be subject to late fees, service suspension, reconnection requirements, or collection activity under the applicable agreement and local rules.

    Before Making a Restoration Payment

    • Confirm the total required amount
    • Ask whether the account requires full payment
    • Ask about any reconnection charge
    • Confirm the accepted payment methods
    • Save the payment confirmation
    • Ask when service is expected to return
    • Ask whether equipment must be restarted after reconnection

    Armstrong’s Jonah text assistant may notify Customer Care after a qualifying reconnection payment is completed.

    Changing Armstrong Service

    Customers can call 1-877-277-5711 to upgrade, downgrade, add, or remove Armstrong services. Some upgrades may also be available through the Account Dashboard.

    Before Changing a Package

    • Ask for the new monthly total
    • Ask whether the price is promotional
    • Confirm when the promotion ends
    • Ask about equipment changes
    • Ask about installation or activation fees
    • Confirm whether taxes and fees are included
    • Request a written order confirmation

    How To Cancel Armstrong Service

    Armstrong currently directs customers to cancel service by calling 1-877-277-5711.

    Before Ending the Call

    • Confirm the effective cancellation date
    • Ask whether service is billed through the cancellation date or billing-cycle end
    • Request a confirmation number
    • Confirm which equipment must be returned
    • Ask where equipment can be returned
    • Ask when the final bill will be issued
    • Confirm the forwarding address
    • Review Auto-Pay after the final payment

    Do not assume that removing equipment or stopping payment automatically cancels the account.

    Returning Armstrong Equipment

    Armstrong-owned equipment may include:

    • Internet modem
    • Telephone modem or MTA
    • Set-top box
    • EXP or streaming equipment
    • Remote controls
    • Plume pods
    • Power supplies and accessories

    Armstrong states that customers can remain liable for company equipment and may continue to be billed until it is returned.

    How To Protect Yourself

    1. Ask Armstrong for a complete equipment list.
    2. Record each serial number.
    3. Photograph the equipment.
    4. Return it to an approved location or through the authorized shipping method.
    5. Obtain a dated receipt.
    6. Confirm that every item was removed from the account.
    7. Keep the receipt after the final bill is paid.

    Moving Armstrong Service

    Call Armstrong before moving and provide:

    • The current service address
    • The new address
    • The requested disconnection date
    • The requested installation date
    • A current telephone number
    • The equipment at the old address

    Confirm whether Armstrong serves the new address, whether current equipment can be moved, and whether installation fees or service changes will apply.

    Armstrong Seasonal Hold

    Customers who will be away for an extended period can ask Armstrong whether their services qualify for a seasonal hold.

    Before accepting the hold, confirm:

    • The monthly seasonal rate
    • Which services will remain active
    • The start and end dates
    • Whether equipment stays in the home
    • How service will be restored
    • Whether a new promotion or service agreement will apply afterward

    Zoom Email Problems

    Armstrong Zoom Internet customers can access email through ArmstrongMyWire.

    Common problems include:

    • Forgotten password
    • Recovery email or mobile number is outdated
    • Mailbox is unavailable
    • Email application settings are incorrect
    • Suspicious email or phishing message
    • Account access after canceling internet service

    Use the official Armstrong login and recovery process. Do not provide an email password or verification code to an unexpected caller or sender.

    Armstrong Scam and Phishing Warnings

    Scammers may impersonate Armstrong and claim that:

    • The account is past due
    • Service will be disconnected immediately
    • A refund is owed
    • The modem has a virus
    • An equipment upgrade requires payment
    • The customer must provide a verification code
    • Remote access to a computer is required

    Warning Signs

    • Request for gift cards or cryptocurrency
    • Unexpected request for a password
    • Demand for remote access
    • Link to an unfamiliar website
    • Threat of immediate disconnection without account verification
    • Request to bypass Armstrong’s normal payment methods

    How To Verify a Message

    1. Do not use the telephone number or link in the suspicious message.
    2. Open Armstrong’s official website directly.
    3. Sign in to My Account.
    4. Review the current balance, messages, and appointments.
    5. Call 1-877-277-5711.
    6. Report unauthorized payment activity to the bank promptly.

    Armstrong Lifeline Assistance

    Armstrong offers federal Lifeline assistance in certain regulated service areas. Eligible low-income households may qualify for a monthly discount on internet or telephone service.

    Availability depends on:

    • The Armstrong company serving the address
    • The state and regulated service area
    • Household eligibility
    • Federal and state program requirements

    The discount is generally limited to one qualifying benefit per household. Contact Armstrong for current eligibility, application, and available service information.

    How To Escalate an Unresolved Armstrong Complaint

    1. Contact the appropriate department. Identify whether the problem involves billing, internet, TV, telephone, equipment, cancellation, or a business account.
    2. Use Armstrong’s troubleshooting tools. Save test results and error messages.
    3. Request a support or complaint number. Record the date, representative, and promised action.
    4. State the requested resolution. Ask for service restoration, billing correction, outage credit, equipment correction, cancellation, or written explanation.
    5. Keep supporting records. Preserve statements, payment confirmations, speed tests, outage notices, equipment receipts, and chat transcripts.
    6. Request supervisor review. Explain what the previous representative was unable to resolve.
    7. Request the final decision in writing. This is particularly important for recurring charges, service cancellation, equipment fees, and outage-credit disputes.
    8. Contact the appropriate regulator when necessary. Internet, cable, and telephone complaints may involve different federal, state, or local agencies.

    FCC Consumer Complaints

    The Federal Communications Commission accepts consumer complaints involving internet, television, telephone, accessibility, billing, equipment, and service issues.

    An FCC complaint may be forwarded to the provider for a response, but the FCC does not resolve every private billing dispute or award individual damages.

    Depending on the location and service, customers may also have complaint options through a state public utility commission, state consumer-protection office, or local cable-franchising authority.

    Armstrong Customer Reviews and Complaint Sentiment

    At the time this page was updated, CustomerServiceNumbers.com did not have any published Armstrong reviews and could not calculate meaningful customer sentiment.

    The previous page described positive and negative customer trends that were not based on reviews submitted directly to CustomerServiceNumbers.com. Those unsupported statements have been removed.

    As customers submit reviews, this section may be updated with recurring topics involving:

    • Internet outages and restoration times
    • Zoom Internet speed and Wi-Fi
    • Billing and promotional pricing
    • Outage credits
    • Television and EXP service
    • Telephone reliability
    • Equipment returns
    • Moving and cancellation
    • Technical-support appointments
    • How effectively complaints were resolved

    Future sentiment summaries will be based on actual CustomerServiceNumbers.com reviews rather than generalized assumptions about Armstrong or its customers.

    What To Include in Your Armstrong Review

    • The state and general service area
    • Whether the issue involved internet, TV, telephone, billing, or cancellation
    • The approximate dates involved
    • The support channel used
    • Whether Armstrong provided a reference number
    • Whether a technician visit was scheduled
    • How long it took to receive a response
    • Whether the promised action occurred
    • Whether the problem was resolved

    Do not publish an Armstrong account number, complete service address, Wi-Fi password, Zoom email password, payment information, access code, or employee personal information.

    Armstrong Frequently Asked Questions

    What is the Armstrong customer-service number?

    Residential customers can call Armstrong at 1-877-277-5711.

    What are Armstrong’s customer-service hours?

    Armstrong currently lists support hours as weekdays from 7:00 a.m. to midnight and weekends from 7:00 a.m. to 11:00 p.m.

    Is Armstrong customer service available 24 hours?

    Regular Customer Service is not listed as fully staffed 24 hours. Armstrong states that limited emergency assistance is available between midnight and 7:00 a.m.

    What is Armstrong’s internet technical-support number?

    Armstrong internet support articles direct customers with unresolved technical problems to 1-877-486-4666.

    How do I check for an Armstrong outage?

    Sign in to My Account. Armstrong displays known outage notifications at the top of the account dashboard.

    Does Armstrong provide outage credits?

    Armstrong generally provides a prorated fixed monthly service credit when a substantial portion or all service is unavailable for at least 24 hours and the customer reports it promptly.

    How do I report slow Armstrong internet?

    Run a wired speed test when possible, save the results, use Armstrong’s internet troubleshooter, and contact technical support if performance remains below expectations.

    How do I pay an Armstrong bill?

    Customers can pay through My Account, Auto-Pay, a one-time payment, mail, or a local Armstrong store.

    How do I change or downgrade Armstrong service?

    Call 1-877-277-5711. Some upgrades may also be available through the online Account Dashboard.

    How do I cancel Armstrong service?

    Call 1-877-277-5711 and request cancellation. Confirm the effective date, final bill, equipment-return requirements, and cancellation number.

    How do I return Armstrong equipment?

    Use an Armstrong-approved local store or return method. Obtain a receipt listing every returned item and keep it after the final bill is paid.

    Can Armstrong continue charging for unreturned equipment?

    Yes. Armstrong states that customers remain responsible for company-owned equipment and may continue to be billed until it is returned.

    Can I place Armstrong service on seasonal hold?

    Armstrong asks customers to call 1-877-277-5711 and specifically request a seasonal hold.

    How do I move Armstrong service?

    Call Customer Service with the old and new addresses and requested dates. Confirm availability, installation, equipment, and any price change.

    Does Armstrong offer Lifeline assistance?

    Armstrong offers Lifeline discounts in certain regulated service areas for qualifying low-income households. Availability varies by state and Armstrong company.

    How do I file a complaint against Armstrong?

    Start with Armstrong Customer Service, request a reference number, and ask for supervisor review. Depending on the service and location, unresolved complaints may also be submitted to the FCC, a state regulator, or a local cable-franchising authority.

    Where is Armstrong headquartered?

    Armstrong Group is located at One Armstrong Place, Butler, Pennsylvania 16001. Its corporate telephone number is 1-724-283-0925.

    Related Internet and Cable Customer Service Pages

    Official Armstrong Resources

    Related Consumer Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate support information and share customer-service experiences since 2004. We independently organize company contacts, common service problems, complaint information, support resources, and practical resolution steps.

    Our goal is not simply to repeat a telephone number. We help consumers determine whether to contact Armstrong Customer Service, technical support, billing, a local store, business support, the FCC, or another appropriate organization.

    Reviews may be moderated for spam, profanity, account numbers, service addresses, passwords, payment information, and personally identifiable information while preserving the reviewer’s original meaning.

    Share Your Armstrong Experience

    Have you contacted Armstrong about an internet outage, slow Zoom service, Wi-Fi problem, television issue, telephone outage, billing dispute, equipment return, moving request, cancellation, or unresolved complaint?

    Leave a rating and review below. Include the general service area, type of service, problem involved, support channel used, whether Armstrong provided a reference number, how long it took to receive assistance, and whether the issue was resolved.

    Your experience may help another customer determine whether to contact Armstrong Customer Service, technical support, billing, a local office, the FCC, or another consumer resource.

    Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Armstrong Utilities, Inc., Armstrong Telephone Company, Armstrong Telecommunications, Inc., Armstrong Group, Plume, any Armstrong local office, the FCC, or another regulator. Armstrong does not provide customer support through this website.

    This page provides general consumer information and does not provide legal, financial, technical, telecommunications, emergency, or regulatory advice. Armstrong’s current service agreement, account records, rate information, equipment records, tariffs, outage policies, and official written decisions control each customer’s service and account.

  • CenturyLink Customer Service Phone Number & Internet Help

    CenturyLink provides residential internet, fiber internet in select areas, home phone service, small business internet, and account support for customers in many U.S. service areas. CenturyLink is part of Lumen Technologies, and customers often contact CenturyLink customer service for billing, payments, outages, slow internet, modem problems, repair appointments, phone-line issues, moving service, cancellation, modem returns, final bills, and My CenturyLink account access.

    If you are looking for the CenturyLink customer service phone number, the main CenturyLink residential support number is 1-800-244-1111. CenturyLink’s contact page is regionalized, so some customers may see a different account or repair number after entering their ZIP code or signing in to My CenturyLink.

    How to Contact CenturyLink Customer Service

    Important support note: CenturyLink support phone numbers can vary by service area, account type, and legacy network region. If a number does not route correctly, sign in to My CenturyLink or use the CenturyLink Contact Us page with your ZIP code to confirm the best number for your account.

    Best Way to Reach CenturyLink by Issue

    • Internet outage: Sign in to My CenturyLink or use the CenturyLink app to check whether your area is in an outage before scheduling a repair.
    • Slow internet or WiFi problems: Use CenturyLink’s speed test, internet support articles, and Troubleshooter before calling.
    • Home phone not working: Use CenturyLink phone support tools or call customer service for repair routing.
    • Billing question: Sign in to My CenturyLink, review your current bill, then call or chat if a charge looks wrong.
    • Payment or late bill: Use My CenturyLink, Quick Bill Pay, or the automated payment system for faster payment posting.
    • Cancel service: Sign in to My CenturyLink to see whether online cancellation is available; otherwise use CenturyLink chat or phone support.
    • Modem return: Follow CenturyLink’s equipment return instructions and keep the shipping receipt and tracking number.
    • Moving service: Use CenturyLink’s moving tools before canceling and reordering service.
    • Small business support: Use the small business support section on CenturyLink’s Contact Us page.
    • Enterprise/Lumen support: Large business and enterprise customers should use Lumen enterprise support rather than residential CenturyLink support.

    What to Have Ready Before Contacting CenturyLink

    • Your CenturyLink account number
    • The phone number or email address on the account
    • Your service address and ZIP code
    • Your most recent bill or payment confirmation
    • The modem/router model and serial number if the issue involves equipment
    • Speed test results, outage alerts, or Troubleshooter results if internet service is not working
    • Appointment confirmation numbers for repair or installation visits
    • Modem return tracking number and shipping receipt if you returned equipment
    • Cancellation confirmation, final bill, or AutoPay information if closing the account
    • Any previous chat transcript, support case number, or repair ticket

    Common CenturyLink Customer Service Issues

    Common reasons customers contact CenturyLink include:

    • Internet outages and service interruptions
    • Slow internet, weak WiFi, or modem/router problems
    • Home phone repair, dial tone, noise, or line problems
    • Billing disputes, taxes, fees, surcharges, and unexpected charges
    • Late payments, payment arrangements, disconnected service, and reconnection
    • My CenturyLink login, password reset, email, or account access problems
    • Repair appointments, missed technician visits, and rescheduling
    • Moving service to a new address
    • Canceling service and understanding final bills
    • Modem returns, equipment charges, lease fees, and return credits
    • Small business account setup, installation, and billing problems
    • Phishing emails, spoofed calls, fake discounts, and payment scams

    CenturyLink Customer Reviews and Complaints on CSN

    The live CustomerServiceNumbers.com CenturyLink page currently shows zero customer reviews. Because there are no live CSN reviews yet, there is not enough CSN feedback to summarize a reliable CenturyLink customer-service trend on this site.

    If you have contacted CenturyLink about internet service, billing, outages, repairs, modem returns, cancellation, moving service, home phone, small business support, or a complaint, you can leave a review below. Reviews are individual experiences and may not represent every CenturyLink service area, account type, technician visit, or support case.

    CenturyLink Internet Outage and Repair Help

    If your CenturyLink internet or phone service is not working, sign in to My CenturyLink or use the app to check for a known outage. If CenturyLink confirms that your area is affected by an outage, you may not need to schedule a separate repair ticket.

    If there is no known outage, use the CenturyLink Troubleshooter to check the line, modem, and service status. Before contacting support, restart the modem, check cables, verify power, test another device, and note any modem lights or error messages.

    Billing, Payments, Fees, and Disputed Charges

    For billing questions, compare your current bill with prior bills and review taxes, fees, surcharges, modem lease charges, one-time charges, installation charges, long-distance charges, and pay-per-use phone charges. If you believe a charge is incorrect, contact CenturyLink with the bill date, amount, account number, and reason for the dispute.

    CenturyLink offers online payments through My CenturyLink and payment tools. If you are close to the due date, online or automated phone payments may post faster than mailed payments. Keep confirmation numbers for every payment, especially if service is at risk of disconnection.

    Canceling CenturyLink Service and Returning Equipment

    Some CenturyLink customers can cancel service online through My CenturyLink. If the online cancellation option does not appear for your account, CenturyLink says to use chat to cancel. Before canceling, ask about your final bill, any remaining balance, AutoPay, service-end date, and whether you need to return equipment.

    If you lease a CenturyLink modem/router, CenturyLink says the modem must be returned within 30 days after cancellation to avoid an equipment charge. Keep the shipping label, drop-off receipt, tracking number, and a photo of the packed equipment until your final bill is fully resolved.

    CenturyLink’s final-bill guidance says most services are billed one month at a time and generally are not prorated if you cancel before the last day of the billing cycle. Ask customer service to explain how your final bill, deposit, credits, AutoPay, or equipment charges will be handled.

    Moving, New Service, and Installation Help

    If you are moving, CenturyLink may be able to transfer your current service to the new address instead of canceling and starting over. Check availability at the new address and ask whether your current plan, modem, phone number, promotional rate, or installation appointment will change.

    For new installation or repair appointments, save the appointment confirmation, technician window, and any messages from CenturyLink. If a technician misses an appointment or the issue is not fixed, contact support with the appointment number and ask for the next available repair step.

    CenturyLink Scam, Spoofing, and Phishing Warning

    Be careful with calls, emails, texts, and websites claiming to be CenturyLink or Lumen that ask for personal, account, login, or payment information. Scammers may claim your account is past due, offer a fake discount, ask for a one-time code, or direct you to a lookalike payment page.

    • Log in directly at centurylink.com or through the official My CenturyLink app instead of using suspicious links.
    • Do not share your My CenturyLink password, security code, payment card, bank login, or full Social Security number with anyone who contacts you unexpectedly.
    • Be suspicious of callers demanding urgent payment through gift cards, cryptocurrency, prepaid cards, wire transfers, or payment apps.
    • If you believe someone is impersonating CenturyLink, report the incident to CenturyLink through official support.
    • If you entered card information on a suspicious website, contact your card issuer immediately.
    • If you were targeted by phishing or identity theft, consider reporting the incident to the FTC and reviewing your credit-report protection options.

    How to Escalate a CenturyLink Complaint

    If your issue is not resolved after contacting CenturyLink customer service, try these escalation steps:

    1. Write down the date, time, phone number called, chat route used, representative name, and case number.
    2. Save bills, payment confirmations, outage alerts, repair tickets, appointment confirmations, cancellation confirmations, and modem return tracking.
    3. Contact CenturyLink again through phone or chat and ask for the issue to be reviewed or escalated.
    4. If the issue involves service not working, confirm whether the problem is an area outage, a line issue, an equipment issue, or an inside-wiring issue.
    5. If the issue involves billing, ask for a written explanation of the charge and any promised credit or adjustment.
    6. If the issue involves cancellation, ask for confirmation of the service-end date, final bill, AutoPay handling, and modem return requirements.
    7. If the issue involves small business service, ask to be routed to small business support rather than residential support.
    8. For unresolved corporate-level complaints, use the CenturyLink/Lumen corporate office resource linked below.
    9. For serious unresolved telecom issues, consider contacting your state public utility commission, state attorney general, or the FCC as appropriate.

    CenturyLink Compared with Competitors

    CenturyLink competes with internet, phone, cable, and fiber providers such as AT&T, Spectrum, Breezeline, Comcast Xfinity, Cox, Frontier, Optimum, Mediacom, Brightspeed, and local fiber providers. Customers comparing providers often look at service availability, internet speed, price, contract terms, modem costs, installation, outage response, rural coverage, customer support, final-bill rules, and how easy it is to cancel or move service.

    Related Customer Service and Consumer Resources

    Frequently Asked Questions About CenturyLink Customer Service

    What is the CenturyLink customer service phone number?

    The main CenturyLink customer service phone number is 1-800-244-1111. Because CenturyLink support is regionalized, some customers may see a different account or repair number after signing in or entering their ZIP code.

    What are CenturyLink customer service hours?

    CenturyLink lists account and tech support hours as Monday through Friday, 8:00 AM to 6:00 PM local time in many service areas. Chat and repair options may vary by account type, service area, and issue.

    How do I check for a CenturyLink outage?

    Sign in to My CenturyLink on the web or in the app. CenturyLink says you will see an alert if your service address is affected by an outage, and you can sign up for status updates.

    How do I contact CenturyLink technical support?

    Call 1-800-244-1111, use CenturyLink chat, or start with the online Troubleshooter. If your region shows a different account and repair number, use the number shown on the CenturyLink Contact Us page after entering your location.

    How do I cancel CenturyLink service?

    Sign in to My CenturyLink to see whether online cancellation is available. If not, CenturyLink says to use chat to cancel. Before canceling, confirm your final bill, service-end date, AutoPay status, and modem return requirements.

    Do I have to return my CenturyLink modem?

    If you lease your CenturyLink modem/router, CenturyLink says it must be returned within 30 days after cancellation to avoid an equipment charge. Keep the tracking number and drop-off receipt.

    Will CenturyLink prorate my final bill?

    CenturyLink says most services are billed monthly and generally are not prorated if you cancel before the last day of the billing cycle. Ask support to explain your specific final bill.

    How do I report a suspicious CenturyLink call or email?

    Do not click suspicious links or share payment/account information. Contact CenturyLink through the official website or customer service number. If you already gave card or personal information to a suspicious source, contact your card issuer and consider filing a fraud report.

    Where is CenturyLink corporate office?

    CenturyLink/Lumen corporate headquarters is listed at 100 CenturyLink Drive, Monroe, LA 71203. The commonly listed corporate office phone number is 1-318-388-9000. For routine billing, repair, outage, and cancellation issues, use CenturyLink customer service first.

    Page Update Note

    Updated June 2026: This page was refreshed with current CenturyLink customer service routing for internet support, phone support, billing, outages, repairs, My CenturyLink, modem returns, canceling service, moving, small business support, and scam-safety concerns.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service contact information, complaint resources, and company support routes since 2004. CSN focuses on practical contact guidance, customer reviews, and real-world escalation tips. When a company publishes a real customer service phone number, CSN lists it with context so customers can decide whether to call, use chat, sign in, troubleshoot online, report an outage, or escalate through another route.

    Share Your CenturyLink Customer Service Experience

    Have you contacted CenturyLink customer service about internet service, home phone, billing, outages, repairs, modem returns, cancellation, moving service, My CenturyLink, small business support, or a complaint? Share your experience below. Include the support route you used, how long it took to get help, and whether CenturyLink resolved the issue. Do not post account numbers, payment details, passwords, addresses, or private personal information in public comments.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with CenturyLink, Lumen Technologies, or centurylink.com. This page is provided for informational and consumer-feedback purposes only. Phone numbers, support hours, service availability, billing policies, modem return rules, final-bill practices, outage tools, and website links may change. Do not post private account or payment information in public comments. Always verify important billing, cancellation, repair, outage, payment, legal, and security information directly with CenturyLink through official channels.

  • Cox Customer Service Phone Number: Internet, Billing & Outage Help

    Cox Communications provides residential internet, WiFi, cable TV, streaming, home phone, Cox Mobile, Homelife security, Cox Complete Care, and Cox Business services in many U.S. markets. Customers may need Cox support for internet outages, slow speeds, billing problems, equipment returns, service cancellation, move or transfer requests, TV issues, phone issues, Cox Mobile questions, Homelife equipment, business service problems, installation, technician appointments, or complaint escalation.

    If you are looking for the Cox customer service phone number, the main Cox residential support number is 1-800-234-3993. Cox also offers support through Oliver, its 24/7 virtual assistant, live chat, the Cox app, SmartHelp, Cox stores, and specialized support numbers for billing, Homelife, Complete Care, moving service, and Cox Business.

    How to Contact Cox Customer Service

    Important Note About Cox Regional Phone Numbers

    The old CSN page listed many regional Cox phone numbers for Arizona, Arkansas, Florida, Ohio, Connecticut, Louisiana, Virginia, Idaho, Kansas, Las Vegas, Georgia, New Orleans, Oklahoma City, Omaha, and Orange County. Cox’s current residential contact page now emphasizes unified support through 1-800-234-3993, Oliver chat, SmartHelp, the Cox app, local Cox stores, and account-specific support tools.

    Because older local numbers may change or route differently by market, the updated page should feature the current Cox contact paths above instead of a long unverified regional phone-number list. Customers who need local in-person help should use the Cox store locator or sign in to Cox.com for account-specific support.

    Best Way to Reach Cox by Issue

    Internet Outage or Service Interruption

    For a Cox internet outage, TV outage, phone outage, or service disruption, sign in to view the Cox outage map, use SmartHelp, open the Cox app, chat with Oliver, or call 1-800-234-3993. Cox SmartHelp can check for known outages, review service status at your address, walk through troubleshooting, and connect you with an agent when needed.

    Slow Internet or WiFi Problems

    For slow speeds, WiFi drops, modem problems, router issues, Panoramic WiFi problems, weak signal, streaming problems, gaming latency, or device connection issues, use SmartHelp or call Cox Technical Support at 1-800-234-3993. Before contacting Cox, restart the modem and router, test with multiple devices, save speed test results, and check whether an outage is affecting your area.

    Billing, Payments, Fees, and Autopay

    For billing questions, payment problems, late fees, autopay issues, plan pricing, bill increases, credits, refunds, service charges, promotional pricing, or unrecognized charges, call Cox at 1-800-234-3993 or billing support at 1-866-867-7644. Keep your account number, bill date, payment confirmation, plan details, and screenshots of any promised offer or promotion.

    Cancel Cox Service

    To cancel Cox service, chat with Cox or call 1-800-234-3993. Cox says customers must provide at least 24 hours notice to disconnect service. Ask how your final bill will be calculated, whether charges will be prorated, how Cox Mobile is handled, what equipment must be returned, and whether a confirmation number or email will be issued.

    Return Cox Equipment

    After disconnecting, downgrading, or replacing service, ask Cox which equipment must be returned and by what deadline. Cox equipment may include cable boxes, modems, gateway devices, remote controls, power cords, and other rented equipment. Cox says equipment can be returned to a designated Cox store or dropped off at a UPS store. Keep the return receipt and tracking information.

    Move or Transfer Cox Service

    If you are moving, use the Cox move page or call 1-877-986-3196. Ask whether Cox service is available at the new address, whether a technician visit is required, whether equipment can move with you, whether pricing will change, and whether your current plan or promotion will continue.

    Cox Mobile

    For Cox Mobile issues, use Cox Mobile support, the Cox app, or Cox customer service. Cox Mobile questions may involve activation, device setup, coverage, SIM/eSIM, device returns, data plans, billing, porting a number, protection plans, or mobile service cancellation. Cox Mobile billing may not always be prorated the same way as residential cable, internet, or phone service.

    Cox Homelife

    For Cox Homelife security, cameras, sensors, touchscreen, automation hub, equipment, monitoring, billing, or technical support, call 1-877-404-2568. Homelife billing support and technical support may have different support hours, so ask whether the issue is billing, equipment, alarm, app, camera, or account related.

    Cox Complete Care

    For Cox Complete Care, call 1-877-269-2778. Cox Complete Care is an advanced technical support service that may include remote troubleshooting and in-home technician services for covered issues. Ask whether the issue is included in Complete Care and whether any visit or repair charge may apply.

    Cox Business

    For Cox Business support, call 1-866-272-5777. Cox Business lists tech support as available 24/7 and billing support Monday-Friday from 8:00 a.m. to 5:00 p.m. local time. Cox Business customers can also use chat, text 36009, or the Cox Business MyAccount portal.

    Corporate Customer Relations

    For issues that remain unresolved after normal customer service, Cox Communications says customers trying to reach corporate offices should call 1-888-566-7751 or email coxcorp.customerrelations@cox.com. Include your account number, service address, case numbers, dates, and a concise description of the requested resolution.

    What to Have Ready Before Contacting Cox

    • Cox account number
    • Service address
    • Account holder name and phone number
    • Service type, such as internet, TV, phone, Cox Mobile, Homelife, Complete Care, or Cox Business
    • Modem, router, cable box, gateway, or device model if the issue is technical
    • Date and time the issue started
    • Outage details, SmartHelp result, or Cox app screenshot
    • Speed test results, error messages, light status, or equipment photos
    • Billing statement, payment confirmation, promotion screenshot, or disputed charge details
    • Technician appointment date and work-order number if applicable
    • Equipment return receipt or UPS tracking number if applicable
    • Cancellation confirmation, final bill, or chat transcript if applicable
    • Case number, representative name, or prior support response
    • Your requested resolution, such as outage credit, billing correction, technician visit, equipment replacement, cancellation confirmation, refund review, promotional correction, or written explanation

    Common Cox Customer Service Issues

    Cox customers may contact support for help with:

    • Customer service phone number questions
    • Internet outages
    • Slow internet speeds
    • WiFi and Panoramic WiFi problems
    • Modem or router troubleshooting
    • Cable TV or Contour TV issues
    • Home phone problems
    • Cox Mobile activation, billing, or coverage issues
    • Billing errors and disputed charges
    • Promotional pricing or contract questions
    • Service cancellation
    • Equipment returns and unreturned-equipment fees
    • Move or transfer service requests
    • Technician appointments and missed appointments
    • Homelife equipment and security questions
    • Cox Business support
    • Complaint escalation

    Cox Customer Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently has zero live reviews for Cox Communications. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize a Cox customer-service trend.

    If you have contacted Cox about the customer service phone number, internet outage, slow speeds, billing issue, equipment return, cancellation, Cox Mobile issue, Homelife problem, Cox Business support, technician appointment, or complaint, you can leave a review below to help other customers understand what worked and what did not.

    Cox Outage and Internet Troubleshooting Tips

    • Check the Cox outage map after signing in.
    • Use SmartHelp on Cox.com or in the Cox app.
    • Restart your modem and router unless Cox has advised otherwise.
    • Test more than one device before assuming the issue is the network.
    • Run a speed test and save the result.
    • Check whether the issue is limited to WiFi or also affects wired Ethernet.
    • Ask whether Cox sees a signal problem, outage, equipment issue, or wiring issue.
    • Ask for a technician appointment or outage credit when appropriate.

    Cox Billing, Cancellation, and Equipment Return Tips

    • Review your bill in the Cox app or My Account before calling.
    • Compare your current bill with prior bills and any promotional offer you accepted.
    • Ask the representative to identify each fee, equipment charge, service charge, or promotion line by line.
    • For cancellation, ask for the exact disconnect date and confirmation number.
    • Ask whether your services will be prorated after disconnection.
    • Ask whether Cox Mobile is billed differently from your home services.
    • Confirm which equipment must be returned.
    • Return equipment to a Cox store or UPS store when available and keep the receipt.
    • Check the final bill and payment method after cancellation.

    Cox Scam and Account Safety Tips

    • Use Cox.com, the Cox app, Cox stores, official Cox chat, and official Cox phone numbers.
    • Be careful with fake Cox customer service phone numbers in search ads, social media posts, maps listings, or unofficial support pages.
    • Do not share your Cox password, one-time code, full payment card number, bank login, or security questions with someone who contacts you unexpectedly.
    • Do not pay a supposed Cox representative by gift card, cryptocurrency, wire transfer, or payment app.
    • Watch for fake technician calls, fake modem upgrade offers, fake refund links, fake overdue-bill texts, and fake equipment-return messages.
    • If you receive a suspicious Cox-related message, go directly to Cox.com or call Cox using a verified number.
    • If you believe your Cox account or payment method was compromised, change your password and contact Cox and your bank or card issuer promptly.

    How to Escalate a Cox Complaint

    1. Start with the correct Cox support route: technical support, billing, cancellation, Cox Mobile, Homelife, Cox Business, SmartHelp, chat, or Cox store.
    2. Document the issue with dates, times, bills, screenshots, speed tests, outage notices, equipment photos, technician notes, and case numbers.
    3. Ask for a supervisor review if the first representative cannot resolve the issue.
    4. For billing issues, ask for a written explanation of the charge, credit, refund, or promotion.
    5. For outage or service-quality issues, keep a log of outage times, speed tests, technician visits, and Cox app messages.
    6. For cancellation or equipment-return issues, keep the cancellation confirmation and return receipt.
    7. If the issue remains unresolved through normal customer service, contact Cox Corporate Customer Relations at 1-888-566-7751 or coxcorp.customerrelations@cox.com.
    8. If the issue involves broadband service, billing, accessibility, privacy, robocalls, or unresolved telecom complaints, customers may consider contacting the FCC, FTC, state attorney general, local franchise authority, or payment card issuer depending on the issue.

    Cox Compared with Other Internet, Cable, and Mobile Providers

    Cox competes with internet, cable, fiber, wireless, and telecom providers such as Comcast Xfinity, Spectrum, WOW, AT&T, Verizon Fios, Frontier, Optimum, Mediacom, Kinetic, Quantum Fiber, T-Mobile Home Internet, Verizon 5G Home Internet, and local fiber providers. Customers often compare providers based on customer service phone number access, outage response, billing accuracy, internet speed, WiFi reliability, equipment fees, cancellation rules, mobile bundles, technician appointments, and complaint resolution.

    Related Customer Service and Consumer Resources

    Frequently Asked Questions About Cox Customer Service

    What is the Cox customer service phone number?

    The main Cox customer service phone number is 1-800-234-3993. Use this number for residential customer support, account questions, current orders, technical support, billing, service changes, and cancellation.

    Is Cox technical support available 24/7?

    Yes. Cox lists technical support as available 24 hours a day, 7 days a week. Cox also offers Oliver virtual assistant support and SmartHelp through Cox.com and the Cox app.

    What is the Cox billing phone number?

    Cox lists billing support at 1-866-867-7644, Monday-Friday from 8:00 a.m. to 6:00 p.m. local time. Customers can also call 1-800-234-3993 for account services and billing.

    How do I cancel Cox service?

    To cancel Cox service, chat with Cox or call 1-800-234-3993. Ask for the disconnect date, final bill details, equipment-return requirements, and a cancellation confirmation number.

    How much notice does Cox require to disconnect service?

    Cox says customers must provide at least 24 hours notice to disconnect service.

    Where do I return Cox equipment?

    Cox equipment can usually be returned to a designated Cox store or dropped off at a UPS store. Use the Cox store locator and keep the return receipt or tracking number.

    What is Cox Homelife customer service?

    Cox Homelife support is 1-877-404-2568. Use this number for Homelife billing, security equipment, cameras, sensors, touchscreen, automation hub, and technical support.

    What is Cox Complete Care customer service?

    Cox Complete Care support is 1-877-COX-ASST / 1-877-269-2778.

    What is Cox Business customer service?

    Cox Business support is 1-866-272-5777. Cox Business also offers chat and text support by texting 36009.

    How do I reach Cox corporate customer relations?

    Cox says customers trying to reach corporate offices should call 1-888-566-7751 or email coxcorp.customerrelations@cox.com.

    Where is Cox Communications headquartered?

    Cox Communications, Inc. lists its corporate headquarters at 6205-B Peachtree Dunwoody Road NE, Atlanta, GA 30328.

    Is CustomerServiceNumbers.com affiliated with Cox?

    No. CustomerServiceNumbers.com is not affiliated with Cox Communications, Inc., Cox Enterprises, Cox Business, Cox Mobile, Cox Homelife, the FCC, the FTC, or any local franchise authority. This page provides customer service contact information, complaint guidance, and a place for consumers to share their own experiences.

    Page Update Note

    Updated June 2026: This page was refreshed with current Cox customer service routing for residential support, billing, technical support, outages, SmartHelp, Cox Mobile, Homelife, Cox Complete Care, equipment returns, cancellation, Cox Business, corporate customer relations, and complaint escalation.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help Cox customers find the correct customer service phone number and support path for internet, billing, outages, equipment returns, cancellations, Cox Mobile, business support, and complaints.

    Share Your Cox Customer Service Experience

    Have you contacted Cox about the customer service phone number, internet outage, slow speeds, billing issue, cancellation, equipment return, Cox Mobile, Homelife, Cox Business, technician appointment, promotion, refund, or complaint? Share your experience below to help other customers know what to expect.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Cox Communications, Inc., Cox Enterprises, Cox Business, Cox Mobile, Cox Homelife, the FCC, the FTC, any local franchise authority, or any government agency. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences. This page is not legal, telecom-regulatory, billing, contract, chargeback, installation, warranty, or financial advice.

  • DISH Customer Service: Billing, Cancellation and Support

    DISH customer service assists customers with billing disputes, service cancellation, account pauses, equipment returns, signal loss, missing channels, DVR problems, payment arrangements, moving service, technician visits, account access, and complaints.

    The correct support path depends on whether the issue involves an active DISH satellite account, a bill, leased equipment, technical service, a move, or cancellation.

    Considering streaming television instead of satellite service? Visit our restored Sling TV customer service page for help with Sling billing, cancellation, streaming problems, missing channels, DVR recordings, and account access.

    DISH Customer Service Help by Issue

    • Billing or payment problem: Review the bill in MyDISH and call customer service with the disputed charge and billing date.
    • Cancel DISH service: Call the cancellation department and request written confirmation of the cancellation date, final bill, and equipment-return requirements.
    • Pause service: Call DISH to determine whether the account qualifies for a three-, six-, or nine-month pause.
    • Return equipment: Follow DISH’s account-specific return instructions and retain the UPS or carrier receipt.
    • Signal loss or blank screen: Check weather, cables, receiver power, and DISH’s troubleshooting tools before scheduling a technician.
    • Missing channel: Confirm that the channel is included in the package and that the guide is set to display subscribed channels.
    • DVR recording problem: Restart the receiver, check storage, and record the affected program, channel, and error message.
    • Moving service: Call the dedicated moving number and bring the receivers and remotes to the new home.
    • Unexpected pay-per-view charge: Review purchase history, receiver access, and parental controls before disputing the charge.
    • Technician or equipment fee: Ask whether DISH Protect applies and request the exact fee before approving a visit or shipment.
    • Unauthorized account activity: Change the MyDISH password and report unfamiliar purchases or account changes immediately.

    How to Contact DISH Customer Service

    DISH and EchoStar corporate headquarters:
    9601 South Meridian Boulevard
    Englewood, CO 80112

    The corporate number is not the best starting point for billing, cancellations, equipment returns, or technical support. Ordinary account complaints should begin with DISH customer service so the issue can be connected to the correct account.

    How to Cancel DISH Network Service

    DISH requires customers to call to cancel residential television service.

    Call 1-866-974-0769 between 9 a.m. and 11 p.m. Eastern Time, seven days a week.

    Before calling, gather:

    • The DISH account number
    • The account holder’s name
    • The service address
    • The account security code or PIN
    • The desired cancellation date
    • A list of receivers and other leased equipment
    • The original agreement or installation date

    Ask the representative to confirm:

    • The effective cancellation date
    • The remaining contract term
    • Any early termination fee
    • The estimated final bill
    • Which equipment must be returned
    • The return deadline
    • Whether a return-box charge applies
    • The cancellation confirmation or case number

    Do not rely only on a verbal statement that the account has been canceled. Save the confirmation number and review the MyDISH account after the call.

    DISH Early Termination Fees

    Many current DISH offers require a two-year commitment. An early termination fee may equal $20 for each month remaining in the agreement.

    For example, if nine months remain, the fee may be calculated as:

    9 months × $20 = $180

    The actual fee depends on the customer’s agreement.

    Before accepting the charge, ask DISH for:

    • The date the commitment began
    • The scheduled end date
    • The number of months remaining
    • The written calculation
    • Whether an equipment upgrade or account change extended the commitment

    Watch for Retention Offers

    A cancellation representative may offer:

    • A lower programming package
    • A temporary bill credit
    • Removal of premium channels
    • DISH Pause
    • A technician visit
    • An equipment upgrade

    Before accepting an offer, ask:

    • How long the lower price lasts
    • What the regular price will be afterward
    • Whether a new commitment begins
    • Whether any existing promotions will be lost
    • Whether equipment or technician fees apply

    Request written confirmation through email or MyDISH.

    DISH Pause Versus Cancellation

    DISH Pause allows eligible customers to suspend service temporarily instead of canceling.

    DISH currently lists a pause charge of $5 per month and offers pause periods of:

    • Three months
    • Six months
    • Nine months

    Call 1-800-333-3474 to request a pause.

    Important points include:

    • The service commitment pauses and resumes when service restarts.
    • Promotional credits and offers may be forfeited.
    • Eligible Netflix billing may continue if selected.
    • The customer can request an early restart.
    • The account is not canceled merely because it is paused.

    A published CSN review describes a customer who believed an account had been discontinued but later discovered it had been treated as paused. Customers should clearly say whether they want to cancel permanently or pause temporarily and obtain written confirmation.

    DISH Equipment Returns

    After cancellation or an equipment exchange, DISH may require the return of leased receivers and certain account-specific equipment.

    Equipment that may need to be returned can include:

    • Hopper receivers
    • Joey receivers
    • Wally receivers
    • Wireless access points
    • Power cords or power supplies
    • Other devices identified in the return instructions

    DISH generally states that customers may keep or dispose of:

    • Remote controls
    • Ordinary cables
    • The outdoor satellite dish
    • Other permanently installed equipment not requested for return

    Follow the instructions issued for the specific account rather than assuming every device has the same return requirement.

    How to Return DISH Equipment

    1. Wait for the return box and prepaid label.
    2. Confirm every device DISH expects to receive.
    3. Record each model and serial number.
    4. Photograph the equipment before packing it.
    5. Place the requested equipment in the return box.
    6. Attach the authorized return label.
    7. Take the shipment to UPS or the specified carrier.
    8. Obtain and retain the tracking receipt.
    9. Check the final DISH bill after the return is processed.

    DISH states that return boxes may take up to 15 business days to arrive.

    Contact DISH promptly if the box or label does not arrive. Do not allow the return deadline to expire while waiting without documenting the delay.

    DISH Non-Return Equipment Fees

    If DISH does not receive required equipment, a non-return fee may appear on the account.

    If the equipment was returned:

    • Provide the tracking number.
    • Provide the shipment date.
    • Identify the returned device and serial number.
    • Provide delivery confirmation.
    • Request a case number for the disputed charge.

    DISH states that when a non-return fee was charged, an account credit should be issued within seven business days after the returned equipment is received and processed.

    Return-Box and Shipping Charges

    DISH’s fee schedule may include a charge for empty return boxes or certain equipment shipments.

    Ask the cancellation representative:

    • Whether a return-box fee applies
    • Whether the return label is prepaid
    • Whether DISH Protect changes the shipping charge
    • Whether the final bill will include another handling fee

    DISH Billing and Payment Problems

    Customers may contact DISH about:

    • A monthly price increase
    • A promotional credit ending
    • A premium channel that was not canceled
    • An unexpected pay-per-view purchase
    • A duplicate payment
    • An incorrect late fee
    • An AutoPay failure
    • A technician or equipment charge
    • DISH Protect charges
    • A bill after cancellation
    • An equipment non-return fee
    • A delayed refund or account credit

    Ways to Pay a DISH Bill

    Customers can generally pay through:

    • The MyDISH website
    • The MyDISH mobile app
    • AutoPay
    • The My Account application on an eligible Hopper or Wally receiver
    • Texting PAY BILL to 34741
    • Calling 1-866-595-4587
    • Mailing payment to the address assigned to the customer’s state or territory

    Mailed payments may require up to ten business days to process and post.

    Use the payment address printed on the current bill or displayed through DISH’s official payment instructions.

    How to Dispute a DISH Charge

    1. Open the detailed bill in MyDISH.
    2. Compare it with the previous month.
    3. Identify the exact charge and date.
    4. Review recent package or equipment changes.
    5. Check whether a promotion ended.
    6. Call DISH or use chat.
    7. Request the representative’s name or ID and a case number.
    8. Ask when an approved credit will appear.

    When a representative promises a refund or bill credit, record:

    • The amount
    • The date promised
    • The bill on which it should appear
    • The representative or department
    • The support case number

    Review the next statement to confirm the credit was actually applied.

    Duplicate DISH Payments

    A duplicate payment may occur because:

    • AutoPay processed after a manual payment was submitted.
    • A payment was submitted more than once.
    • A pending authorization appeared beside a completed payment.
    • Two accounts used the same payment method.
    • An agent-assisted payment and online payment both processed.

    Ask DISH to identify whether both transactions are posted or whether one remains pending.

    More recent reviews on the related DISH headquarters page describe customers waiting for duplicate or excess payments to be returned. Keep bank statements and every refund promise until the money is received.

    Unexpected Pay-Per-View Charges

    Review:

    • The purchase history in MyDISH
    • The receiver used for the purchase
    • The date and time
    • Whether children or household members had access
    • Parental-control and purchase-PIN settings

    If no authorized user ordered the program, dispute it and request that a purchase PIN be added to the receivers.

    DISH Protect Charges

    DISH Protect is an optional protection plan that may provide reduced or waived technician and equipment-shipping fees.

    Before adding or canceling the plan, ask:

    • The monthly cost
    • Whether there is a minimum enrollment period
    • What technician visits are covered
    • Whether shipping charges are covered
    • When cancellation takes effect

    Current offers may automatically begin charging for DISH Protect after a promotional period unless it is canceled.

    DISH Signal Loss and Technical Support

    DISH’s Support Center provides troubleshooting for:

    • Complete or intermittent signal loss
    • Black, blue, or snowy screens
    • Missing channels
    • Remote-control problems
    • Hopper, Joey, and Wally receivers
    • DVR recordings
    • DISH Anywhere
    • Internet-connected receiver features

    Basic DISH Troubleshooting

    Before requesting a technician:

    1. Check whether the problem affects one television or every television.
    2. Confirm the television is on the correct input.
    3. Check power, HDMI, and coaxial connections.
    4. Confirm that the receiver has power.
    5. Restart the receiver.
    6. Restart the television and home internet equipment.
    7. Check for severe weather.
    8. Record the exact error message or code.

    To restart many DISH receivers, unplug the power cord for approximately ten seconds, reconnect it, and allow several minutes for the receiver to restart.

    Do not climb onto a roof or attempt to realign a satellite dish when doing so would be unsafe.

    DISH Signal Loss During Rain or Storms

    Severe rain, snow, ice, wind, or heavy cloud cover can temporarily interfere with satellite reception.

    Check whether:

    • The weather is severe in your immediate area
    • Snow or ice has accumulated on the dish
    • Tree growth or another obstruction blocks the dish
    • The issue continues after the weather clears
    • Every receiver is affected

    Contact DISH if service does not return after conditions improve.

    Certain current DISH offers may include an outage-credit guarantee. Eligibility and reporting deadlines apply, so contact DISH promptly after a qualifying outage.

    Black, Blue, or Snowy Screen

    Check:

    • The television input or source
    • The HDMI or component cable
    • The receiver power
    • Whether the television displays the DISH menu
    • Whether another television has service

    Restart the receiver and television. If the issue continues, report the receiver model, television model, error message, and completed troubleshooting.

    Missing DISH Channels

    A missing channel may result from:

    • The guide being set to the wrong channel list
    • The channel not being part of the current package
    • An account or billing issue
    • A receiver authorization problem
    • A programming dispute
    • A regional sports blackout
    • A temporary technical problem

    First, press the Guide button and confirm the guide is set to My Channels.

    If the channel remains missing:

    1. Confirm the package includes the channel.
    2. Restart the receiver.
    3. Check DISH’s programming-dispute information.
    4. Contact technical support or chat.

    Programming Disputes and Removed Channels

    A station may become temporarily unavailable during a contract dispute between DISH and the channel owner.

    Before requesting a credit, determine whether:

    • The channel was removed from the package.
    • The interruption affects only one local market.
    • The program is blacked out under sports rules.
    • DISH has announced a carriage dispute.
    • The channel is available through another included service.

    Ask whether the account qualifies for a credit, but understand that not every channel interruption results in reimbursement.

    DISH DVR and Recording Problems

    Customers may contact DISH because:

    • A recording will not play.
    • A scheduled recording did not occur.
    • A recording disappeared.
    • The DVR is full.
    • PrimeTime Anytime recorded incorrectly.
    • A Hopper or Joey cannot access shared recordings.
    • A recording is unavailable through DISH Anywhere.

    Before contacting support:

    • Restart the receiver.
    • Check available storage.
    • Confirm the program was scheduled.
    • Check whether the recording was deleted automatically.
    • Confirm that the Hopper and Joey are communicating.
    • Record the program, date, channel, and error message.

    A recent COH review describes recorded programming that could not be played and difficulty receiving support at the time the problem occurred.

    DISH Remote-Control Problems

    Before replacing a remote:

    • Install fresh batteries.
    • Confirm that the remote is paired to the correct receiver.
    • Restart the receiver.
    • Check whether only television volume and power controls are affected.
    • Use DISH’s remote-programming instructions.

    Ask whether a replacement remote and shipping are covered by DISH Protect before approving a charge.

    Moving With DISH

    Call 1-877-258-7599 to arrange a move.

    Have ready:

    • The new service address
    • The desired installation date
    • A morning or afternoon appointment preference
    • The number of televisions at the new home
    • Any requested equipment upgrade

    DISH instructs customers to bring their receivers and remote controls to the new home.

    Before the technician arrives:

    • Unpack the receivers and remotes.
    • Place televisions in the intended rooms.
    • Have home internet service available when receiver features require it.
    • Make sure an adult is present.
    • Secure pets.

    Ask whether installation, equipment upgrades, custom work, or dish removal will involve additional fees.

    DISH Anywhere and Streaming Problems

    DISH Anywhere allows eligible subscribers to watch live and recorded programming through supported devices.

    Problems may involve:

    • Sign-in failures
    • A receiver that appears offline
    • Buffering or freezing
    • Missing recordings
    • Location restrictions
    • Device compatibility
    • Home internet connectivity

    Try:

    1. Confirming that the main DISH receiver is connected to the internet.
    2. Restarting the receiver and router.
    3. Updating the DISH Anywhere app.
    4. Signing out and back in.
    5. Testing another device or connection.

    For customers seeking a service designed primarily for internet streaming rather than a satellite receiver, see the separate Sling TV customer service page.

    DISH Customer Reviews and Complaints

    CustomerServiceNumbers.com currently shows DISH with a rating of 1.0 out of 5 stars based on one review.

    The published review was submitted in 2018 and describes:

    • Confusion over whether the account was paused or canceled
    • Concern about continued programming charges
    • Waiting for an equipment-return box
    • A loss of confidence after receiving inconsistent information

    One review is not enough to calculate reliable overall customer-satisfaction trends.

    More recent reviews on the related CorporateOfficeHeadquarters.com DISH page describe:

    • An allegedly unauthorized movie charge that was not credited promptly
    • Recorded programming that could not be played
    • A duplicate payment that was not refunded as promised
    • Late fees caused by an acknowledged AutoPay problem
    • Long delays obtaining refunds for overpayments
    • Difficulty reaching a supervisor or corporate employee

    These are individual customer reports and do not establish that every DISH customer will experience the same outcome.

    What to Include in Your DISH Review

    A useful review should explain:

    • Whether the problem involved billing, cancellation, equipment, programming, or technical support
    • The date the issue began
    • Which customer-service number or support method was used
    • Whether a representative gave a case number
    • What action or credit was promised
    • Whether the promise appeared on the account
    • How long the issue took to resolve
    • Whether the complaint was ultimately resolved

    Do not include complete account numbers, payment-card details, passwords, verification codes, private addresses, or other sensitive information.

    How to Escalate a DISH Complaint

    1. Begin with the correct department. Billing, cancellation, technical support, moving, and equipment returns have different procedures.
    2. Gather documentation. Save bills, payment records, chat transcripts, screenshots, equipment serial numbers, and shipping receipts.
    3. Request a case number. Record the representative’s name or ID, call date, and promised action.
    4. Ask for a supervisor. Explain what the first representative attempted and why the issue remains unresolved.
    5. Use chat when possible. Save the written transcript.
    6. Review the next bill. Confirm that cancellation, credits, package changes, and returned equipment were processed.
    7. Send a written complaint when necessary. Include copies of relevant records and the exact resolution requested.

    DISH corporate mailing address:
    DISH Network L.L.C.
    9601 South Meridian Boulevard
    Englewood, CO 80112

    Information to Include in a DISH Complaint

    Include:

    • The account holder’s name
    • A partially masked account number
    • The service address
    • The disputed date and amount
    • A concise timeline
    • Previous case numbers
    • Equipment tracking details when relevant
    • The specific resolution requested

    DISH Customer Service Frequently Asked Questions

    What is the DISH customer-service phone number?

    Call 1-800-333-3474, also written as 1-800-333-DISH.

    What hours is DISH customer service open?

    DISH lists general customer-service hours as 8 a.m. to midnight Eastern Time, seven days a week.

    How do I cancel DISH Network?

    Call 1-866-974-0769 between 9 a.m. and 11 p.m. Eastern Time. Request the cancellation date, final bill estimate, equipment instructions, and confirmation number.

    Can I cancel DISH online?

    DISH’s current cancellation instructions direct residential customers to call. MyDISH can be used to manage many services, but permanent cancellation requires telephone contact.

    How much is the DISH early termination fee?

    Current two-year offers may impose a fee of $20 for each month remaining in the commitment. The actual amount depends on the customer’s agreement.

    Can I pause DISH service?

    Eligible customers can pause service for three, six, or nine months for a monthly pause charge. Call customer service to review eligibility.

    How do I return DISH equipment?

    Follow the account-specific return instructions, use the provided box and label, and keep the carrier receipt and tracking number.

    Do I return the satellite dish?

    DISH generally states that the outdoor satellite dish, ordinary cables, and remotes do not need to be returned unless the customer receives different instructions.

    What is the DISH bill-payment number?

    Call 1-866-595-4587 to pay through the automated system or with a representative.

    What is the DISH moving-service number?

    Call 1-877-258-7599.

    How do I report missing DISH channels?

    Set the guide to My Channels, restart the receiver, confirm the package, and check whether a programming dispute or blackout applies.

    What is the DISH corporate-office phone number?

    The corporate-office number is 1-303-723-1000. Regular account support should begin with DISH customer service.

    Where is DISH headquartered?

    DISH and its parent company, EchoStar, list their principal offices at 9601 South Meridian Boulevard, Englewood, CO 80112.

    Is Sling TV part of DISH?

    DISH and Sling TV are related pay-television brands within EchoStar. Sling is an internet-streaming service, while DISH primarily provides satellite television.

    How DISH Compares With Other Television Services

    When comparing television services, consider equipment requirements, contracts, total monthly cost, local-channel availability, DVR limits, sports programming, weather-related reception, cancellation rules, and access to technical support.

    Related DISH and Consumer Help Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004.

    We are an independent consumer-help website and are not owned or operated by DISH Network L.L.C., EchoStar Corporation, Sling TV, or any related company.

    Our goal is to provide more than a telephone number by helping consumers identify the correct support department, understand cancellation and equipment-return procedures, document complaints, and report whether a company resolved the problem.

    Share Your DISH Customer Service Experience

    Have you contacted DISH about billing, cancellation, a paused account, duplicate payment, equipment return, missing channel, signal problem, DVR recording, technician visit, or moving service?

    Leave a review below and explain what happened, which department you contacted, whether a case number was provided, what resolution was promised, and whether DISH ultimately resolved the issue.

    Do not include complete account numbers, payment-card details, passwords, verification codes, private addresses, or other sensitive personal information.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with DISH Network L.L.C., EchoStar Corporation, Sling TV, or any related company. DISH does not provide customer support through this website.

    Contact information and support links are provided to help consumers reach DISH directly. Reviews and complaints reflect the experiences and opinions of individual contributors.

  • Viasat Customer Service Phone Number, Reviews and Complaints

    Viasat provides satellite internet, business internet, Viasat Voice, and connectivity services for homes, businesses, aviation, government, maritime, and other markets. If you need Viasat customer service for billing, outages, account login, equipment returns, moving service, cancellation, reviews, or complaints, use the support options below to reach the correct department.

    Viasat Customer Service Phone Numbers

    Best Ways to Contact Viasat

    The best way to contact Viasat depends on whether you need help with residential internet, business internet, billing, equipment, technical support, Viasat Voice, or a corporate inquiry.

    • Residential internet billing or account support: Call 1-855-463-9333 or sign in to My Viasat.
    • Satellite internet outage or slow-speed issue: Use the Viasat Help Center, My Viasat, chat support, or call residential support.
    • Business internet support: Call 1-855-313-4111.
    • Moving Viasat service: Call 1-855-463-9333 or contact your Viasat dealer.
    • Canceling or disconnecting residential service: Call 1-855-463-9333.
    • Equipment return issue: Call 1-855-463-9333 if your leased equipment return kit is missing, delayed, or needs to be sent to a new address.

    You can also visit the official Viasat Residential Help page, the My Viasat account portal, the Viasat Business Internet Support page, the Viasat Contact page, and the Viasat Equipment Return Guide.

    Viasat Corporate Headquarters

    • Viasat, Inc. Headquarters: 6155 El Camino Real, Carlsbad, CA 92009, USA
    • Corporate Phone: 1-844-702-3199
    • Corporate Fax: 760-929-3941

    Before You Contact Viasat Customer Service

    Having the right information ready can help Viasat verify your account and troubleshoot your issue more quickly.

    • Your Viasat account number, if available
    • The service address connected to the account
    • The phone number or email address on the account
    • The service involved: residential satellite internet, business internet, fixed wireless, Viasat Voice, or another Viasat service
    • Any modem, router, dish, Wi-Fi, app, or Voice adapter error messages
    • Dates and times of outages, slow speeds, missed appointments, billing problems, or previous support contacts
    • A copy of the bill, payment confirmation, contract, order summary, or disputed charge

    Common Reasons Customers Contact Viasat

    • Satellite internet outage or no connection
    • Slow speeds, Wi-Fi problems, or modem/router troubleshooting
    • Billing questions, payment issues, account balance, or plan changes
    • My Viasat login, password reset, account registration, or app support
    • Installation appointment scheduling or rescheduling
    • Moving Viasat service to a new address
    • Canceling service or disconnecting an account
    • Returning leased Viasat equipment
    • Viasat Voice setup, voicemail, PIN reset, or E911 address updates
    • Business internet account, data usage, billing, or technical support

    Viasat Internet and Outage Support

    If your Viasat internet is not working, check whether the issue affects every device or only one device. If multiple devices are offline, restart your modem and router only if it is safe to do so and Viasat has not already provided different instructions.

    Satellite internet can be affected by weather, dish alignment, equipment issues, Wi-Fi interference, network congestion, plan limits, or account status. Before calling, note the time of day, whether the issue happens over Wi-Fi or a wired connection, and any modem or router lights that look different than normal.

    Billing, Payments, and My Viasat Account Help

    Use My Viasat to manage billing, payments, account information, and service details. Viasat support pages direct residential customers to My Viasat for account management and list 1-855-463-9333 for residential support.

    If your bill changed, compare the current bill with your previous statement before contacting support. Changes may involve taxes and fees, plan changes, equipment, installation charges, service add-ons, payment method issues, promotional pricing, late fees, or account changes.

    Moving or Canceling Viasat Service

    If you are moving, Viasat says to call Customer Care at 1-855-463-9333 or contact your Viasat dealer to check availability at the new address. Viasat notes that moving may require a different plan, a new account number, a new installation, or payment of any remaining balance on the old account.

    If you are canceling or disconnecting service, call Viasat and ask for the cancellation date, final bill, equipment return instructions, and confirmation number. Keep your final bill, support case number, return tracking, and any written confirmation.

    Viasat Equipment Returns

    Viasat provides equipment return instructions for leased equipment after service is discontinued. If your leased equipment recovery kit is missing, delayed, or needs to be sent to a new address, Viasat says to call 1-855-463-9333.

    When returning equipment, keep the shipping receipt, tracking number, photos, and confirmation emails. Viasat says some damaged leased equipment may result in a charge, depending on the source of the damage.

    Viasat Voice Support

    Viasat Voice customers can manage voicemail, call screening, call forwarding, account information, and E911 address details through the Voice customer features management portal. Viasat says customers should review the E911 address so emergency services are sent to the correct location if 911 is dialed from the Viasat Voice handset.

    If you need to reset a Viasat Voice PIN or update Voice account access, call Viasat Customer Care at 1-855-463-9333.

    Viasat Business Internet Support

    Viasat Business Internet customers can use My Viasat Business tools to view and pay bills, check data usage, and manage business internet service. Viasat lists Business Care at 1-855-313-4111, 7 days a week.

    Business customers should have the business name, service address, account number, contact person, affected service, and any ticket or outage details ready before calling.

    Viasat Reviews and Complaints

    CustomerServiceNumbers.com currently shows 0 Viasat reviews and complaints. If you have contacted Viasat customer service, you can leave a review below to help other customers understand what to expect when calling about satellite internet, billing, outages, equipment returns, installation, moving service, cancellation, Viasat Voice, or business support.

    Because there are no visible Viasat reviews yet on this page, CustomerServiceNumbers.com is not summarizing customer sentiment at this time. New reviews may help identify common praise, complaints, billing concerns, outage issues, installation problems, cancellation issues, equipment-return problems, or successful resolutions.

    Safety and Privacy Tips

    Do not post your Viasat account number, full service address, phone number, password, payment details, PIN, confirmation code, equipment tracking number, or other private account information in a public review or comment. If someone contacts you claiming to be from Viasat and asks for payment by gift card, cryptocurrency, wire transfer, remote computer access, or a suspicious link, verify the request through the official Viasat website or customer service number.

    Reviews and comments may be moderated for profanity, spam, and personally identifiable information. Keep your review focused on your customer service experience and avoid sharing private account details.

    Related Customer Service Numbers Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has been helping consumers find customer service contact information since 2004. We provide company contact details, support guidance, and a place for customers to share reviews, complaints, and service experiences.

    Share Your Viasat Customer Service Experience

    Have you contacted Viasat about satellite internet, billing, outages, installation, equipment returns, account login, moving service, cancellation, Viasat Voice, or business internet support? Share your review below so other customers can learn from your experience.

    Disclaimer

    CustomerServiceNumbers.com is not affiliated with Viasat, Inc. Contact information is provided for informational purposes and may change. Always verify account-specific support options through the official Viasat website before sharing private information or making payments.