If your Verizon Fios internet is down, your TV service is not working, your home phone has no dial tone, your bill increased, you need to cancel service, or you are being charged for unreturned equipment, start with the correct Verizon Fios support route. Verizon Fios handles home internet, TV, phone, billing, payments, outages, repair tickets, equipment returns, moving service, and final bills through Verizon Support, My Verizon, and the Fios customer service phone number.
Verizon Fios Customer Service Phone Number and Support
Use the following Verizon Fios customer service options for internet, TV, home phone, billing, outages, cancellations, equipment returns, moving service, and account support:
Choose the Correct Verizon Fios Support Route
Verizon Fios support issues usually involve internet, TV, home phone, billing, outages, moving service, cancellation, equipment returns, or final bills. Using the correct route can help reduce transfers and repeat calls.
Internet Outages and Wi-Fi Problems
If your Fios internet is down, slow, dropping, or your router will not connect, start with Verizon’s network status and troubleshooting tools. You can check for outages, restart equipment, test your home connection, and open or track a repair ticket when needed.
Fios TV Problems
For Fios TV picture issues, missing channels, set-top box errors, DVR problems, streaming app issues, remote-control problems, or channel package questions, use Verizon Home Support or call 1-800-837-4966. Have your account information and equipment details ready.
Fios Home Phone Issues
If your Fios home phone has no dial tone, poor call quality, voicemail problems, caller ID issues, or number-porting trouble, use the Verizon support tools or contact Fios customer service. If your home phone is connected to an alarm system or medical alert device, mention that clearly when contacting support.
Billing, Payments, Auto Pay, and Payment Arrangements
For bill increases, payment arrangements, Auto Pay, late fees, promotional discounts, taxes, surcharges, equipment rental charges, or payment history, log in to My Verizon or call Fios customer service. Keep your bill, payment confirmation, and account number available.
Moving Verizon Fios Service
If you are moving, Verizon asks customers to confirm service availability at the new address, select turn-on and turn-off dates, decide whether to keep the same home phone number, and review the move order confirmation. Equipment return requirements may depend on whether your new service needs different equipment.
Canceling Verizon Fios Service
To cancel Fios service, use Verizon’s disconnect support page or call 1-800-837-4966. Ask whether an early termination fee applies, what date the service will stop, whether Auto Pay remains active until the final balance is paid, and which equipment must be returned.
Equipment Returns and Unreturned Equipment Charges
If you cancel service, replace equipment, or change your Fios plan, Verizon may require you to return routers, set-top boxes, extenders, or other equipment. Verizon says Fios equipment must be returned within 30 days after service disconnection to avoid unreturned equipment charges.
What to Have Ready Before Contacting Verizon Fios
Before calling Verizon Fios customer service or using online support, gather the details that match your issue:
- Verizon account number or My Verizon login email
- Service address and billing ZIP code
- Primary account holder name and phone number
- Type of service affected, such as Fios internet, Fios TV, Fios home phone, or bundle
- Router, ONT, set-top box, extender, or other equipment model and serial number if available
- Dates and times of outages, slow speeds, missed appointments, or service interruptions
- Bill date, charge amount, payment confirmation, or Auto Pay details for billing issues
- Order number, move order, repair ticket, or cancellation confirmation number
- Photos of equipment, wiring, ONT lights, router lights, damaged lines, or return receipts if relevant
- UPS return receipt or tracking number for returned Fios equipment
- Any prior chat transcripts, text confirmations, emails, or representative notes
Common Verizon Fios Customer Service Issues
Customers commonly contact Verizon Fios customer service for help with:
- Fios internet outages, slow speeds, Wi-Fi drops, or router problems
- Fios TV channel, set-top box, DVR, remote, and streaming issues
- Home phone no dial tone, voicemail, caller ID, or number-transfer problems
- Billing increases, promotional discounts, taxes, surcharges, and bundle changes
- Payment arrangements, late fees, service suspension, and restoration charges
- Auto Pay, payment methods, duplicate payments, and payment posting
- Moving service to a new address
- Canceling Fios service and final-bill questions
- Early termination fees and contract questions
- Equipment returns, UPS receipts, and unreturned equipment charges
- Missed technician appointments and repair ticket status
- Downed wires, damaged lines, or storm-related service interruptions
Verizon Fios Internet, Router, and Outage Help
If your Fios internet is not working, first check Verizon’s network status page for a known outage. Then restart your router and ONT if Verizon’s troubleshooting steps direct you to do so. If the issue affects only Wi-Fi, test a wired connection if possible to help identify whether the problem is the router, Wi-Fi coverage, ONT, or a broader service issue.
If the outage is local to your home, Verizon may create a repair ticket or schedule a technician appointment. Save the repair ticket number, appointment window, and any text or email confirmations. If a technician misses the appointment or the issue returns, reference the prior ticket when contacting Verizon again.
Verizon Fios TV, Set-Top Box, and Channel Help
Fios TV problems may involve set-top boxes, DVRs, remotes, channel packages, streaming apps, coax wiring, or account authorization. If you recently changed your TV package, added sports programming, moved service, or replaced equipment, confirm that your account and equipment are provisioned correctly.
If channels are missing or premium packages are not appearing, ask Verizon whether the issue is a package change, billing restriction, equipment activation problem, outage, or set-top box issue. Keep the channel number, error message, and equipment model available.
Verizon Fios Billing, Auto Pay, and Payment Arrangement Help
Verizon Fios bills may include monthly service charges, equipment charges, taxes, surcharges, promotional credits, late fees, service restoration fees, premium TV charges, On Demand purchases, and account changes. If your bill increased, compare the previous bill with the current bill and ask which line item changed.
For payment arrangements, use My Verizon when possible. Verizon says digital payments may post quickly, while mailed checks can take 7 to 10 business days to clear and appear on the account. If service is suspended for nonpayment, a restoration fee may be added after payment is made to restore service.
Canceling Verizon Fios and Final Bill Questions
Before canceling Fios service, ask Verizon for the exact disconnect date, final billing date, equipment return list, early termination fee status, and Auto Pay status. If you are leaving temporarily, Verizon may offer a vacation suspension option instead of canceling service.
Verizon says customers may receive more than one bill after disconnecting service. Final bills can include new charges, credits, equipment charges, early termination fees, or prorated adjustments. Verizon also says credit-balance refunds can take 60 days or more.
Verizon Fios Equipment Returns
When disconnecting service or replacing equipment, Verizon says customers must return required Fios equipment within 30 days of the service disconnection date to avoid unreturned equipment charges. Contact Verizon to start the return process and confirm which equipment must be returned.
If you drop equipment off at a UPS Store, keep the return receipt showing the scanned equipment serial numbers. If an unreturned equipment charge appears later, the UPS receipt and serial numbers are the most important proof to have.
Moving Verizon Fios Service
Before moving service, check whether Verizon Fios is available at your new address. Confirm the date service should stop at the old address and start at the new address. If you have Fios home phone service, ask whether your number can move with you.
Review the move order confirmation carefully. Check the new address, installation date, equipment needs, technician appointment, service package, price, and any changes from your current bundle.
Verizon Fios Scam and Fraud Warnings
Be careful with calls, texts, emails, door-to-door sales visits, or search ads claiming to be Verizon Fios support. Scammers may imitate Verizon billing, technical support, outage credits, equipment-return departments, or collection agents to collect payment cards, account PINs, passwords, or one-time codes.
- Use Verizon.com, My Verizon, the Verizon app, or the official Fios phone number before sharing account information.
- Do not pay a caller with gift cards, cryptocurrency, wire transfers, or payment apps.
- Do not share one-time passcodes, account passwords, or router admin passwords with an unverified caller.
- Be cautious of fake outage-credit or refund links sent by text or email.
- Do not trust random “Verizon support” phone numbers posted in social media comments or ads.
- If you see an unfamiliar Verizon charge, compare it with your bill, equipment return, final bill, and Auto Pay records before disputing it.
Verizon Fios Reviews and Complaints
CSN could not confirm enough current live review data during this update to publish a reliable review count or detailed CSN review trend. The older page copy included broad claims about customer praise and complaints that should not be treated as verified current CSN review sentiment.
Customers comparing internet, TV, and home phone providers may want to consider service reliability, outage handling, technician appointment reliability, billing transparency, cancellation process, equipment-return tracking, support access, app usability, and how quickly billing or service problems are resolved.
How to Escalate a Verizon Fios Complaint
If your Verizon Fios issue is not resolved after your first support contact, take these steps:
- Write down the date, time, phone number, chat route, and summary of each contact.
- Ask for a repair ticket, billing case number, cancellation confirmation, or order number.
- For outages, document the start time, restoration time, ticket number, and whether a service credit was requested.
- For billing disputes, save the current bill, prior bill, payment confirmations, and screenshots from My Verizon.
- For equipment returns, keep the UPS return receipt and equipment serial numbers.
- For cancellation issues, confirm the disconnect date, final bill, Auto Pay status, and equipment return deadline.
- If the issue involves Fios TV service and Verizon cannot resolve it, ask whether your local cable franchise authority handles unresolved cable TV complaints in your area.
- If a charge remains unresolved, contact Verizon first, then contact your payment provider with your documentation if needed.
Verizon Fios Competitors and Related Customer Service Pages
If you are comparing internet, TV, wireless, and home phone providers, you may also want to review these related CSN pages:
Related Resources
- Verizon Corporate Office Headquarters
- ChargeOnMyCard.com for help identifying unknown Verizon, Fios, internet, TV, phone, equipment, or subscription charges
- ThinkItsAScam.com for fake Verizon support, outage, refund, billing, equipment-return, and technician scam warnings
- ZeroStars.org for customer reviews and complaint experiences
Verizon Fios Customer Service FAQs
What is the Verizon Fios customer service phone number?
The main Verizon Fios customer service phone number is 1-800-837-4966, also known as 1-800-VERIZON. Use this number for Fios internet, TV, home phone, billing, account, cancellation, and support questions.
What are Verizon Fios customer service hours?
Verizon lists Fios account and billing phone support hours as Monday-Friday, 8:00 AM-7:00 PM ET, and Saturday, 8:00 AM-5:00 PM ET. Online support, automated tools, repair status, and outage tools may be available outside those hours.
How do I report a Verizon Fios outage?
Use Verizon’s network status and troubleshooting tools, sign in to My Verizon, or call 1-800-837-4966. Save any repair ticket number or outage confirmation.
How do I cancel Verizon Fios service?
Use Verizon’s disconnect service page or call 1-800-837-4966. Ask for the disconnect date, final bill details, early termination fee status, Auto Pay status, and equipment return deadline.
Does Verizon Fios charge an early termination fee?
If you disconnect Fios service while still under contract, Verizon says an early termination fee may apply. Verizon says the early termination fee can start at $350 and decrease by $15 per month.
How long do I have to return Verizon Fios equipment?
Verizon says Fios equipment must be returned within 30 days of the service disconnection date to avoid unreturned equipment charges. Keep the UPS return receipt and equipment serial numbers.
Why did my Verizon Fios bill go up?
Your bill may change because of promotional discounts ending, taxes, surcharges, equipment charges, late fees, service changes, premium TV charges, On Demand purchases, or contract changes. Compare your current bill with the prior bill and ask Verizon which line item changed.
How do I move Verizon Fios to a new address?
Use Verizon’s move service page or contact customer service. Confirm whether Fios is available at the new address, whether you can keep your phone number, whether equipment must be returned or replaced, and the installation date.
How do I track a Verizon Fios repair ticket?
Use Verizon’s repair status tool or My Verizon. Keep your repair ticket number, service address, appointment window, and technician notes available.
What is Verizon’s corporate address?
Verizon’s official corporate headquarters is 1095 Avenue of the Americas, New York, NY 10036. Verizon’s operational headquarters is One Verizon Way, Basking Ridge, NJ 07920.
Page Update Note
Updated June 2026: This page was refreshed with current Verizon Fios customer service routing for internet, TV, home phone, billing, outages, equipment returns, moving service, cancellations, final bills, payment arrangements, and escalation.
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CustomerServiceNumbers.com has provided customer service phone numbers, company contact details, and consumer review information since 2004. CSN is an independent consumer information website and is not owned by Verizon, Verizon Fios, Verizon Communications, or any telecommunications provider. We help customers find support routes, compare service experiences, and share reviews about customer service interactions.
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CustomerServiceNumbers.com is not affiliated with Verizon, Verizon Fios, Verizon Communications, or any telecommunications provider. Phone numbers, links, addresses, hours, support options, billing rules, cancellation terms, equipment-return requirements, early termination fees, outage processes, and policies may change. Always verify important account, service, billing, cancellation, equipment, outage, repair, and refund information directly with Verizon.
