Category: Retail Stores Customer Service Information – Reviews

Retail stores frequently hide their customer service phone numbers. Customerservicenumbers.com lists most major retailers and stores on the website.

  • Sam’s Club Customer Service: Membership, Orders and Returns

    Sam’s Club customer service assists members with membership renewals, automatic renewal charges, cancellations, online orders, club pickup, home delivery, missing products, returns, refunds, Member’s Mark complaints, credit cards, Sam’s Cash, Scan & Go, pharmacy services, tires and club complaints.

    The correct support process depends on whether the issue involves a Sam’s Club membership, an online order, a specific club, a Member’s Mark product or a Synchrony-issued Sam’s Club credit account.

    Sam’s Club Customer Service Help by Issue

    • Membership question or renewal: Call Member Services, use the online account or visit the Member Services desk at a club.
    • Cancel a membership: Use Membership Settings when available, visit a club or call Member Services.
    • Unexpected automatic renewal: Review the membership renewal date, payment method and Auto Renew status.
    • Membership refund: Ask about the 100% Membership Satisfaction Guarantee.
    • Online order: Open Order History or contact the main Member Service Center.
    • Curbside pickup delay: Check in through the app and contact the selected club when the order is shown as ready but is not brought out.
    • Missing delivery: Review the delivery photograph and address, then report the affected order promptly.
    • Missing or incorrect item: Open the order details and report the specific product.
    • Return or refund: Review the product’s applicable return period and start the return online or at a club.
    • Member’s Mark product complaint: Call the dedicated Member’s Mark support number.
    • Sam’s Club credit card: Call the number printed on the card or use the correct number for the specific account type.
    • Unauthorized charge or order: Secure the Sam’s Club account and contact the bank or card issuer immediately.
    • Pharmacy, optical, hearing or tire concern: Contact the specific department at the local club.
    • Store complaint: Ask for the club manager and obtain a case number through Member Services when the local concern remains unresolved.

    How to Contact Sam’s Club Customer Service

    Sam’s Club home-office and Membership Services address:
    Sam’s Club
    2101 SE Simple Savings Drive
    Bentonville, AR 72716-0745

    Sam’s Club is a division of Walmart Inc. The Bentonville home office is not the best starting point for ordinary membership charges, orders, deliveries, credit cards or product returns. Begin with Member Services or the department connected to the transaction.

    Which Sam’s Club Number Should You Call?

    Use the number printed on the back of the credit card when it differs from a general number listed online.

    Sam’s Club Membership Prices and Benefits

    Sam’s Club currently offers two standard annual membership levels:

    • Club membership: $60 per year, plus applicable taxes
    • Plus membership: $120 per year, plus applicable taxes

    Temporary promotional rates may be offered to qualifying new members. Promotional pricing normally does not apply to renewals, current members or people who recently held a membership.

    Both membership levels generally include:

    • Access to Sam’s Club locations
    • Member-only prices
    • Instant Savings
    • Member fuel prices at participating locations
    • Scan & Go
    • Free curbside pickup
    • Two membership cards
    • Eligibility to apply for a Sam’s Club Mastercard
    • Member bonus offers

    Plus membership can add:

    • 2% Sam’s Cash on qualifying in-club purchases
    • Free shipping on eligible online orders over $50
    • Free Delivery from Club on eligible orders over $50
    • Early shopping hours
    • Additional pharmacy savings
    • Additional optical savings
    • Additional Tire and Battery Center benefits

    Benefits, minimum order amounts, excluded products and participating locations can change.

    Club Versus Plus Membership Complaints

    Before upgrading, confirm:

    • The annual price difference
    • The renewal date
    • Which household members receive Plus benefits
    • Which purchases earn Sam’s Cash
    • Shipping and delivery minimums
    • Whether the local club offers the desired pharmacy, optical or tire benefits

    An added household or business member may receive a club-level membership without receiving every Plus benefit.

    How to Cancel a Sam’s Club Membership

    Members may cancel by:

    • Opening Membership Settings in the online account when the cancellation option is available
    • Calling 1-888-746-7726
    • Visiting the Member Services desk at a Sam’s Club location

    To cancel:

    1. Confirm the primary member’s name and membership number.
    2. Review the membership expiration and renewal dates.
    3. Ask whether the account is enrolled in Auto Renew.
    4. State whether you want to cancel only Auto Renew or the entire membership.
    5. Ask whether a membership-fee refund is being requested.
    6. Request confirmation of the cancellation and refund status.

    Canceling Auto Renew and canceling the membership are not the same action.

    Turning off Auto Renew allows the membership to remain active until its expiration date. Canceling the membership under the satisfaction guarantee may end benefits and trigger a membership-fee refund.

    Sam’s Club 100% Membership Satisfaction Guarantee

    Sam’s Club states that a member who is dissatisfied may cancel and receive a refund of the amount paid for the current membership year.

    Important restrictions include:

    • The guarantee may not apply to memberships purchased through a sponsored membership program.
    • The guarantee may not apply to memberships purchased through certain third parties.
    • Only one Plus membership cancellation or downgrade refund is allowed per household or business per year.
    • A refund under the guarantee can end membership access rather than allowing benefits to continue through the original expiration date.

    Ask the representative to confirm when the membership will become inactive and how the refund will be issued.

    Canceling Sam’s Club Credit Auto-Billing

    A member whose annual fee is automatically charged to a Sam’s Club credit account may also need to contact the card issuer to stop automatic credit-account billing.

    Canceling the membership through Member Services may not by itself remove every credit-card renewal authorization.

    Check:

    • The membership Auto Renew setting
    • The Synchrony credit-account renewal setting
    • The card used for the most recent fee
    • The next scheduled renewal date

    Unexpected Sam’s Club Membership Renewal

    Sam’s Club may charge an enrolled payment method approximately one day before the membership term ends.

    The company’s terms allow it to charge:

    • The designated renewal card
    • Another valid card stored in the digital wallet or online account if the preferred card fails
    • Applicable taxes
    • Fees for active add-on memberships

    Before disputing a renewal, check:

    • The membership renewal date
    • Auto Renew status
    • Recent renewal emails
    • Every saved payment method
    • Whether add-on memberships remain active
    • Whether the fee was charged to a Sam’s Club credit account

    Call Member Services before initiating a bank dispute when the charge is a valid membership renewal but you want the membership canceled.

    Charged After Turning Off Auto Renew

    Gather:

    • The date Auto Renew was disabled
    • A screenshot or confirmation
    • The renewal date
    • The date and amount charged
    • The last four digits of the payment method
    • Any prior case number

    Ask Sam’s Club to determine whether:

    • The request was submitted after the renewal had begun processing.
    • A credit-account renewal authorization remained active.
    • Another household membership renewed.
    • An add-on membership was billed separately.

    Downgrading From Plus to Club

    A Plus member can request a downgrade through Member Services or at a club.

    Before downgrading, review:

    • Whether the membership is currently active
    • The difference between the Plus and Club fees
    • Which Plus benefits will end
    • Whether a downgrade refund is available
    • The one-downgrade-or-cancellation-per-year limitation

    Sam’s Club states that downgrade refunds are available only for memberships in active status. Expired, deleted or revoked memberships may not qualify.

    Sam’s Club Membership Card and Account Help

    A membership generally includes:

    • One primary membership card
    • One complimentary card for an eligible household member

    Membership cards are non-transferable.

    Contact Member Services for:

    • A lost or stolen membership card
    • An incorrect name or address
    • A missing household member
    • An account linked to the wrong email address
    • Problems displaying the digital card
    • A duplicate membership
    • Online registration problems

    Lost or Stolen Membership Card

    Report the card at a Member Services desk or call 1-888-746-7726.

    Also review:

    • Recent purchase history
    • Saved payment methods
    • Sam’s Cash activity
    • Household and add-on members

    Change the online password if someone may have accessed the complete Sam’s Club account.

    Sam’s Club Online Order Customer Service

    For help with a SamsClub.com order:

    1. Sign in to the Sam’s Club account.
    2. Open Order History.
    3. Select the affected order.
    4. Review shipping, pickup or delivery status.
    5. Select the available cancellation, return or help option.

    Call 1-888-746-7726 when the online options do not resolve the issue.

    Have available:

    • The order number
    • The membership number
    • The purchasing email address
    • The product name and item number
    • The delivery or pickup location
    • The expected date
    • Tracking information
    • Photographs when damage is involved

    How to Track a Sam’s Club Order

    Order History may show:

    • Processing status
    • Pickup readiness
    • Delivery window
    • Carrier and tracking number
    • Whether the order was split into several shipments
    • Substitutions or unavailable items
    • Cancellation or return options

    Do not assume all products in a large order will arrive in one shipment.

    How to Cancel a Sam’s Club Online Order

    Open the order and select the cancellation option immediately when available.

    An order may no longer be cancelable after:

    • The warehouse begins processing it.
    • The carrier receives it.
    • A club begins preparing the pickup order.
    • A delivery shopper begins fulfilling it.

    If the cancellation option is missing, contact Member Services.

    Save the cancellation confirmation and verify whether any temporary authorization remains on the payment account.

    Order Canceled by Sam’s Club

    An order may be canceled because:

    • The product became unavailable.
    • The payment could not be authorized.
    • The shipping address could not be verified.
    • The order exceeded quantity limits.
    • The pricing or product information was incorrect.
    • The account or transaction required additional review.

    Ask whether the order can be replaced and when the payment authorization should be released.

    Sam’s Club Curbside Pickup Complaints

    Curbside pickup is available to eligible members at participating clubs.

    Before going to the club:

    • Wait for the pickup-ready notice.
    • Update and sign in to the Sam’s Club app.
    • Confirm the selected club.
    • Review substitutions and unavailable products.
    • Confirm the pickup person.

    When arriving:

    1. Park in a designated pickup space.
    2. Check in through the app.
    3. Enter the parking-space number.
    4. Keep the telephone available for questions.

    Order Says Ready but Pickup Is Delayed

    Contact the selected club when:

    • The app will not allow check-in.
    • The order remains unavailable after the ready notice.
    • No associate arrives after a reasonable period.
    • The club gives conflicting pickup instructions.

    Keep screenshots showing the ready time and the actual pickup time.

    One recent COH review describes a Plus member who waited more than 30 minutes after receiving a ready notice and had trouble using the updated app. This makes app access and accurate ready notices useful details to include in future reviews.

    Missing or Incorrect Pickup Items

    Inspect:

    • The total number of products
    • Substitutions
    • Produce and perishable condition
    • Large items loaded separately
    • The final receipt

    Report missing, damaged or incorrect products through the order or Member Services before too much time passes.

    Sam’s Club Delivery From Club

    Sam’s Club offers eligible same-day, next-day and Express delivery in participating areas.

    Delivery windows generally:

    • Begin as early as 7 a.m.
    • Run as late as 7 p.m.
    • Use two-hour windows for same-day and next-day delivery
    • Can provide Express delivery as soon as approximately one hour when available

    Orders generally must be submitted by 1 p.m. for available same-day delivery.

    Availability depends on:

    • The member’s address
    • The selected club
    • Product inventory
    • Available time slots
    • Holiday schedules

    Late or Missed Sam’s Club Delivery

    Review:

    • The delivery window
    • Driver tracking
    • Text and email updates
    • The delivery address and rooftop pin
    • Instructions for gates, apartments or security desks

    Contact Member Services when the delivery window passes without the order or an accurate update.

    Ask:

    • Whether the driver still has the order
    • Whether the products returned to the club
    • Whether a replacement delivery is being scheduled
    • Whether a refund is being processed
    • Whether perishable products must be reordered

    Sam’s Club Order Marked Delivered but Not Received

    Before reporting the order:

    1. Check the front door, garage, side entrance and other delivery areas.
    2. Review any delivery photograph.
    3. Confirm the address and map pin.
    4. Ask household members, neighbors, building staff or a receptionist.
    5. Check whether the order was divided into several deliveries.

    If it remains missing:

    • Open the affected order.
    • Contact Member Services.
    • Provide the order number and delivery window.
    • Explain whether a photograph was provided.
    • Save security-camera footage when available.
    • Request a case number.

    Newer COH reviews describe deliveries being marked delivered without the member receiving the products and orders arriving with missing items. Reporting the problem promptly and preserving proof can help the investigation.

    Missing, Wrong or Damaged Order Items

    Photograph:

    • The delivered products
    • The shipping or delivery packaging
    • The product labels
    • The receipt
    • Damage or leakage

    Report:

    • The exact product
    • The quantity missing
    • Whether a substitution was shown
    • Whether the item was charged
    • Whether the product was damaged during delivery

    Do not select a standard preference-based return when the product was wrong, incomplete or damaged through Sam’s Club’s error.

    Perishable Food Complaints

    Contact Sam’s Club promptly when:

    • Frozen products arrive thawed.
    • Refrigerated food is warm.
    • Produce is spoiled or moldy.
    • Packaging is open or leaking.
    • An expiration or use-by date has passed.
    • A prepared-food order is damaged.

    Take photographs before discarding unsafe food.

    For food-safety reasons, Sam’s Club may not require some fresh or perishable products to be physically returned before issuing a refund. Follow the instructions provided for the specific complaint.

    Manufacturer Product Problem Versus Sam’s Club Problem

    Contact the product manufacturer when the problem involves:

    • A manufacturing defect
    • An unusual product sealed inside undamaged packaging
    • An ingredient or allergen question
    • A manufacturer recall

    Contact Sam’s Club when the problem involves:

    • Store handling
    • Delivery damage
    • Products sold after the applicable date
    • A missing product
    • A refund or order correction

    The single existing CSN review concerns damaged Jimmy Dean breakfast sandwiches inside a box purchased from Sam’s Club. A current complaint of this type should include photographs, the product codes, receipt and purchase location.

    Sam’s Club Return Policy

    Sam’s Club generally offers returns or replacements for most merchandise under its satisfaction policy, subject to product-specific periods and exclusions.

    Current general periods include:

    • Most eligible items: Returnable at any time, subject to reasonable limits and exceptions
    • Electronics and major appliances: Within 90 days
    • Motorsport products and commercial heavy equipment: Within 30 days
    • Cell phones: Within 14 days

    No returns are generally accepted for:

    • Gift cards and prepaid cards
    • Tickets
    • Collectibles
    • Trading cards
    • Certain custom-made products
    • Truckload-program purchases, except qualifying damage or defects
    • Certain prescriptions

    Separate rules may apply to:

    • Beer, wine and spirits
    • Automotive tires and batteries
    • Tobacco
    • Jewelry and watches
    • Optical products
    • Hearing-aid products
    • Protection plans
    • Travel and subscription services

    How to Return an Online Purchase

    An eligible online purchase may be returned by:

    • Taking it to a Sam’s Club location
    • Starting a shipped return through Order History
    • Calling 1-888-746-7726

    To return through Order History:

    1. Open the order.
    2. Select Return Item.
    3. Choose the reason.
    4. Print the return label.
    5. Return the item with required packaging, parts and accessories.
    6. Save the carrier receipt and tracking number.

    Online items cannot be exchanged through the shipped-return process. The customer may need to return the item and place a new order.

    Can an Online Purchase Be Returned to a Club?

    Most online purchases can be returned to a U.S. Sam’s Club location.

    Exceptions may be shown on the product page. Large or specialized products such as certain vending machines and golf carts may not be accepted by a local club.

    Can an In-Club Purchase Be Returned Online?

    No. SamsClub.com generally cannot process a shipped return for merchandise purchased inside a club.

    Take the product and receipt to a Sam’s Club Member Services desk.

    Returning Without a Receipt

    Sam’s Club prefers the original receipt or printed order but says it will attempt to process an eligible return without one.

    The outcome may depend on:

    • Whether the transaction appears in Purchase History
    • The membership used
    • The payment method
    • The product category
    • The condition of the item
    • Return history

    Sam’s Club reserves the right to limit or deny returns.

    Sam’s Club Refund Problems

    Online-order refunds are generally credited to the original payment method within five to seven business days after processing.

    A mailed return may require additional time because:

    • The shipment must reach the return facility.
    • The product must be inspected.
    • The return must be processed.
    • The card issuer must post the credit.

    Keep:

    • The return tracking number
    • The delivery date to the return facility
    • The approved refund amount
    • The payment method
    • The case number

    Shipping or Delivery Charges Were Not Refunded

    Sam’s Club generally refunds shipping and delivery charges only when:

    • The return resulted from a Sam’s Club error, or
    • The product was damaged during shipping.

    Preference-based returns may not include the original shipping or delivery charge.

    Refund Is Less Than Expected

    Ask for an itemized explanation involving:

    • Instant Savings
    • Promotional discounts
    • Shipping charges
    • Delivery charges
    • Missing accessories
    • Partial returns
    • Sam’s Cash or gift-card portions

    Member’s Mark Customer Service

    Call 1-888-301-0332 about a Member’s Mark product.

    Have available:

    • The product name
    • The item number or UPC
    • The lot or production code
    • The best-by or expiration date when applicable
    • The purchase date and club
    • The receipt
    • Photographs
    • A description of the problem

    Member’s Mark complaints may involve:

    • Food quality
    • Packaging defects
    • Foreign material
    • Missing parts
    • Furniture or appliance defects
    • Ingredient or allergen questions
    • Product recalls

    Do not discard product codes or packaging until the complaint has been documented.

    Sam’s Club Scan & Go Problems

    Scan & Go allows eligible members to scan products in the Sam’s Club app and complete payment without using a traditional checkout lane.

    Problems may include:

    • The app will not recognize the membership.
    • A barcode will not scan.
    • The payment method is declined.
    • A promotional price does not apply.
    • The digital receipt does not appear.
    • A product is charged twice.
    • The exit receipt will not load.

    Try:

    1. Confirming that the correct account is signed in.
    2. Updating the Sam’s Club app.
    3. Checking Wi-Fi or mobile data.
    4. Reviewing the saved payment method.
    5. Closing and reopening the app.
    6. Asking an associate for help before leaving the club.

    Save the digital receipt and photograph any price label involved in a dispute.

    Sam’s Cash Complaints

    Members may earn Sam’s Cash through:

    • Qualifying Plus purchases
    • Eligible Sam’s Club Mastercard purchases
    • Bonus offers
    • Other qualifying promotions

    Contact Member Services when:

    • Sam’s Cash is missing.
    • A purchase did not track.
    • A bonus offer was not credited.
    • Sam’s Cash disappeared after a return.
    • The account shows the wrong member.

    Gather:

    • The receipt
    • The transaction date
    • The promotional offer
    • A screenshot of the Sam’s Cash balance
    • The membership used

    Returns and canceled purchases can reverse previously earned Sam’s Cash.

    Sam’s Club Credit Card Customer Service

    Sam’s Club credit products are issued and serviced separately from ordinary membership and merchandise support.

    Consumer Store Credit Account

    • Accounts beginning with 7714: 1-800-964-1917
    • Hours: Monday through Saturday, 9 a.m. to 10:30 p.m. Eastern; Sunday, 9 a.m. to 9 p.m. Eastern

    Business Store Credit Account

    • Accounts beginning with 7715: 1-800-203-5764
    • Hours: Monday through Saturday, 9 a.m. to 10:30 p.m. Eastern; Sunday, 9 a.m. to 9 p.m. Eastern

    Consumer Sam’s Club Mastercard

    • Accounts beginning with 5213: 1-866-220-0254
    • Availability: 24 hours a day, seven days a week

    Business Sam’s Club Mastercard

    • Accounts beginning with 5560: 1-866-220-2760
    • Availability: 24 hours a day, seven days a week

    Direct Credit

    Credit support can assist with:

    • Payments
    • Statements
    • Interest and fees
    • Lost or stolen cards
    • Unauthorized transactions
    • Credit limits
    • Online account access
    • Credit reporting
    • Automatic membership billing

    The Member Services team generally cannot make every adjustment to a Synchrony-issued credit account.

    Payment Posted but Available Credit Did Not Update

    Sam’s Club’s credit guidance states that:

    • Cash or debit-card payments may restore available credit immediately.
    • Check payments may require seven to 14 days to process and restore available credit.

    Ask the card issuer to confirm:

    • The payment-posting date
    • The payment method
    • Whether a hold applies
    • When available credit should update

    Unauthorized Sam’s Club Charges or Orders

    An unfamiliar transaction may involve:

    • A membership renewal
    • An add-on membership
    • A household member’s purchase
    • An online order
    • A temporary payment authorization
    • A Sam’s Club credit-card transaction
    • A subscription order

    If the charge remains unauthorized:

    1. Change the Sam’s Club account password.
    2. Change the password for the connected email account.
    3. Remove saved credit and debit cards.
    4. Review Order History and membership information.
    5. Contact Sam’s Club.
    6. Contact the bank or card issuer immediately.

    Sam’s Club advises customers that the bank or card issuer is generally the best route for recovering unauthorized card charges and protecting the payment account.

    Do not provide verification codes or remote access to someone who calls unexpectedly.

    Sam’s Club Pharmacy Customer Service

    Pharmacy telephone numbers and hours vary by location.

    Use the club locator to find the pharmacy’s direct number.

    A Sam’s Club Pharmacy may help with:

    • New prescriptions
    • Prescription transfers
    • Refills
    • Medication availability
    • Vaccinations
    • Plus-member prescription savings
    • Doorstep prescription delivery
    • Pet medications

    Some pharmacy services do not require a Sam’s Club membership where prohibited by law or under applicable pharmacy-access rules.

    Prescription Return or Refund

    Prescriptions may not be returnable.

    Contact the pharmacy where the prescription was filled and ask:

    • Whether the medication can legally be returned
    • Whether the prescription was filled incorrectly
    • Whether the prescriber must submit a replacement
    • Whether a price or insurance correction applies

    Do not include medication details or personal health information in a public review.

    Sam’s Club Tire and Battery Center Complaints

    Contact the Tire and Battery Center at the club where the product or service was purchased.

    Have available:

    • The receipt
    • Tire or battery model
    • Installation date
    • Vehicle information
    • Mileage
    • Warranty documents
    • Photographs when damage is involved

    Complaints may concern:

    • Appointment delays
    • Installation workmanship
    • Tire damage
    • Road-hazard claims
    • Battery testing
    • Warranty proration
    • Missing wheel locks or hardware

    Automotive tires and batteries follow product-specific return and warranty procedures rather than the ordinary general return policy.

    Sam’s Club Accessibility and Store Complaints

    For a concern involving a particular club:

    1. Ask for the department supervisor.
    2. Ask for the club manager when the issue remains unresolved.
    3. Call Member Services and request a case number.
    4. Provide the club number, address and date.
    5. Explain the requested resolution.

    Useful details include:

    • Whether mobility carts were unavailable
    • Whether an accessible entrance or parking space was blocked
    • Whether an associate was asked for accommodation
    • How long the member waited
    • Whether the manager responded

    A newer COH review complains that a Georgia club lacked available mobility carts, causing the customer to end the shopping trip. Accessibility complaints should identify the exact location and whether club management was notified.

    How to Escalate a Sam’s Club Complaint

    1. Identify the responsible channel. Memberships, orders, clubs, Member’s Mark products and credit accounts use different support systems.
    2. Gather evidence. Save receipts, photographs, delivery tracking, app screenshots, renewal confirmations and chat transcripts.
    3. Contact the local club when appropriate. Ask for the club manager for pickup, service or store concerns.
    4. Call Member Services. Use 1-888-746-7726.
    5. Request a case number. Record the representative’s name, date and promised action.
    6. Ask for escalation. Explain which earlier promise or deadline was missed.
    7. Follow up through the same case. Avoid opening several conflicting complaints.
    8. Contact the payment provider when necessary. Credit-account and unauthorized-payment problems may require Synchrony or another card issuer.

    Information to Include in a Sam’s Club Complaint

    Include:

    • A partially masked membership or order number
    • The club number and city when relevant
    • The product or service involved
    • The purchase, pickup or delivery date
    • A concise timeline
    • Previous case numbers
    • Names or departments contacted
    • The specific resolution requested

    Written correspondence:
    Sam’s Club
    2101 SE Simple Savings Drive
    Bentonville, AR 72716-0745

    Written corporate correspondence does not replace a required product return, credit-card dispute, pharmacy procedure or tire-warranty claim.

    Sam’s Club Customer Reviews and Complaints

    CustomerServiceNumbers.com currently shows Sam’s Club with a rating of 3.0 out of 5 stars based on one review.

    The published review was submitted in 2016 and concerns a large box of Jimmy Dean breakfast sandwiches that allegedly contained damaged and disarranged products despite the outside box appearing properly sealed.

    One older review is not enough to establish a reliable company-wide positive or negative customer-service trend.

    More recent reviews on the related CorporateOfficeHeadquarters.com Sam’s Club page describe:

    • Long waits for pickup orders after receiving a ready notification
    • Problems using the app during pickup
    • Difficulty reaching a club or manager by telephone
    • Orders marked delivered without arriving
    • Missing products from delivery orders
    • Limited availability of mobility carts
    • Parking-lot and store-service complaints

    These are individual customer reports and do not establish that every Sam’s Club member will have the same experience.

    What to Include in Your Sam’s Club Review

    A useful review should explain:

    • The club city and state
    • Whether the problem involved a membership, store, pickup, delivery, product, credit card or other service
    • The date the issue began
    • Which support channel was used
    • Whether a case number was provided
    • What refund, replacement or correction was promised
    • How long the process took
    • Whether the matter was resolved

    Do not include complete membership, order or credit-card numbers, passwords, verification codes, prescription information, home addresses or other sensitive details.

    Sam’s Club Customer Service Frequently Asked Questions

    What is Sam’s Club’s customer-service number?

    Call 1-888-746-7726 for membership, online-order, delivery, return and general assistance.

    What hours is Sam’s Club customer service open?

    Sam’s Club currently lists telephone and live-chat support daily from 7 a.m. to 11 p.m. Central Time.

    What is the Member’s Mark customer-service number?

    Call 1-888-301-0332 for Member’s Mark product concerns.

    How much does a Sam’s Club membership cost?

    The standard annual price is currently $60 for Club membership and $120 for Plus membership, plus applicable taxes. Promotional first-year rates may vary.

    How do I cancel a Sam’s Club membership?

    Use Membership Settings when available, visit a club or call 1-888-746-7726.

    Can I receive a membership-fee refund?

    Sam’s Club’s 100% Membership Satisfaction Guarantee generally provides a refund of the current year’s membership fee, subject to exclusions and limitations.

    Is turning off Auto Renew the same as canceling?

    No. Turning off Auto Renew prevents the next renewal but normally allows the membership to remain active through its expiration date.

    How do I track an online order?

    Sign in and open Order History to review the carrier, pickup status, delivery window and available order options.

    How do I report a missing delivery?

    Review the delivery photograph and address, then open the order and contact Member Services promptly.

    How do I return a SamsClub.com purchase?

    Take most eligible products to a club or start a shipped return through Order History.

    How long is the Sam’s Club return period?

    Most eligible items are returnable at any time, but electronics and major appliances have a 90-day period, motorsport and commercial equipment have a 30-day period, and phones have a 14-day period. Exclusions apply.

    How long does a Sam’s Club online refund take?

    After the refund is processed, Sam’s Club generally credits the original payment method within five to seven business days. Shipped returns can require additional processing time.

    What is the Sam’s Club Mastercard phone number?

    Call 1-866-220-0254 for a consumer Mastercard or 1-866-220-2760 for a business Mastercard.

    How do I report an unauthorized Sam’s Club charge?

    Change the account password, remove saved payment methods, review orders and contact the bank or card issuer immediately.

    Where is Sam’s Club headquartered?

    Sam’s Club is based in Bentonville, Arkansas. Its current Membership Services and home-office correspondence address is 2101 SE Simple Savings Drive, Bentonville, AR 72716-0745.

    Who owns Sam’s Club?

    Sam’s Club is a division of Walmart Inc.

    How Sam’s Club Compares With Other Warehouse Clubs

    When comparing membership services, consider annual fees, store locations, fuel access, shipping minimums, delivery coverage, rewards, return rules, private-label products and access to customer support.

    Related Sam’s Club and Consumer Help Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004.

    We are an independent consumer-help website and are not owned or operated by Sam’s Club, Sam’s West, Inc., Walmart Inc., Synchrony Bank, delivery providers or any manufacturer whose products are sold by Sam’s Club.

    Our goal is to provide more than a telephone number by helping consumers identify the correct department, understand membership and return procedures, document complaints and report whether a company resolved the problem.

    Share Your Sam’s Club Customer Service Experience

    Have you contacted Sam’s Club about a membership renewal, cancellation, online order, curbside pickup, home delivery, missing item, return, refund, Member’s Mark product, credit card, Sam’s Cash, pharmacy or club complaint?

    Leave a review below and explain what happened, which club or department you contacted, whether a case number was provided, what resolution was promised, how long the process took and whether Sam’s Club ultimately resolved the issue.

    Do not include complete membership, order or credit-card numbers, passwords, verification codes, prescription details, private addresses or other sensitive personal information.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Sam’s Club, Sam’s West, Inc., Walmart Inc., Synchrony Bank, delivery providers or any manufacturer whose products are sold by Sam’s Club. Sam’s Club does not provide customer support through this website.

    Contact information and support links are provided to help consumers reach the responsible organization directly. Reviews and complaints reflect the experiences and opinions of individual contributors.

  • Saks Fifth Avenue Customer Service Phone Number, Support and Reviews

    If your Saks Fifth Avenue order is delayed, your return was rejected, your refund is missing, your package arrived damaged, your gift card will not work, or you need help with a Saks.com order, start with the correct Saks customer service route. Saks Fifth Avenue handles most online order, shipping, return, refund, payment, gift card, SaksFirst, store, and complaint issues through its Customer Care phone number, chat, text support, order history tools, return portal, and store support.

    Saks Fifth Avenue Customer Service Phone Number and Support

    Use the following Saks Fifth Avenue customer service options for online orders, shipping, returns, refunds, damaged items, missing packages, gift cards, SaksFirst, store assistance, and complaints:

    Choose the Correct Saks Fifth Avenue Support Route

    Saks support issues can involve Saks.com orders, in-store purchases, returns, refunds, damaged merchandise, missing packages, gift cards, SaksFirst credit card questions, promotional gift cards, store services, or corporate contacts. Choosing the correct route can help reduce delays.

    Saks.com Orders and Shipping

    For Saks.com order tracking, shipping status, missing packages, partial shipments, wrong items, damaged deliveries, address issues, or delivery questions, start with Order Status and Tracking. If you still need help, contact Saks Customer Care by chat, text, or phone at 1-877-551-7257.

    Returns and Refunds

    Saks says returns are eligible for a refund if made within 30 days of delivery. Items must be returned in the same condition as received, unworn, undamaged, unaltered, and with original tags, packaging if applicable, and proof of purchase. Final Sale, gourmet, monogrammed, and personalized items cannot be returned or exchanged.

    Damaged, Broken, Defective, or Incorrect Items

    If your delivered order is damaged, broken, defective, incorrect, missing an item, or not as expected, contact Saks Customer Care quickly through chat, text, or phone. Keep the packaging, shipping label, product tags, photos, tracking information, and order number until the issue is resolved.

    In-Store Returns and Store Assistance

    Saks says returns can be made by mail or in store. In-store returns may be faster and are not charged the mailed-return shipping fee. If your issue involves an in-store purchase, personal shopping, a store pickup, a store event, or a store return, contact the specific Saks Fifth Avenue store or visit the store with your receipt or order details.

    SaksFirst Credit Card and Rewards

    If your issue involves the SaksFirst credit card, statement, card payment, credit-card login, rewards, or card account disputes, use the SaksFirst Card servicing portal rather than the general Saks.com order support route. Saks Customer Care can help with store or order issues, but the card issuer may control credit-card account support.

    Saks Global Corporate Contacts

    Saks Global’s corporate contact page routes customer service questions to the proper brand customer service contact. Use Saks Customer Care for customer service issues first. Corporate contact information is better suited for media, investor, corporate responsibility, or formal corporate correspondence.

    What to Have Ready Before Contacting Saks Customer Service

    Before calling Saks Fifth Avenue customer service, using chat, texting support, or visiting a store, gather the details that match your issue:

    • Saks order number
    • Email address used on the order
    • Shipping name and ZIP code
    • Tracking number and carrier updates
    • Product name, brand, size, color, SKU, or item number
    • Photos of damaged, defective, incorrect, or worn-looking items if relevant
    • Return tracking number, FedEx receipt, QR code, or return confirmation
    • Gift receipt, gift note order number, or original gift card if returning a gift
    • Promotional gift card details if a return or cancellation affected a promo card
    • SaksFirst card details only through the official card portal or card issuer
    • Prior chat transcripts, text messages, case numbers, or representative notes

    Common Saks Fifth Avenue Customer Service Issues

    Customers commonly contact Saks Fifth Avenue customer service for help with:

    • Order status, shipping delays, and tracking problems
    • Missing packages, partial shipments, or wrong delivery addresses
    • Damaged, broken, defective, incorrect, or missing merchandise
    • Return requests, rejected returns, and refund delays
    • Final Sale, personalized, monogrammed, gourmet, and non-returnable items
    • Return shipping fees and FedEx return tracking
    • Gift returns, gift cards, and promotional gift cards
    • Price adjustments and promo code problems
    • SaksFirst rewards, credit card servicing, and statement questions
    • Store pickup, in-store returns, personal shopping, and store assistance
    • Account login, order history, password resets, and saved payment issues
    • Fraud, fake Saks support numbers, fake sale sites, and suspicious emails or texts

    Saks Fifth Avenue Returns and Refunds

    Saks says returns are eligible for a refund if made within 30 days of delivery. Returned items must be unworn, undamaged, unaltered, and include the original tags, packaging if applicable, and proof of purchase. Returns that do not meet the policy may be rejected and sent back with an explanation.

    Saks says Final Sale items, gourmet items, monogrammed items, and personalized items cannot be returned or exchanged. Dresses may include an attached garment tag that must remain attached for return eligibility. Intimates and swimwear must have hygiene seals attached where applicable.

    Saks says a $9.95 return shipping fee is deducted from mailed returns. In-store returns are not charged a return shipping fee. Saks says it does not charge restocking fees.

    Return Tips

    • Start the return before the 30-day return window expires.
    • Keep original tags, packaging, and proof of purchase.
    • Do not remove special garment tags from dresses until you are sure you are keeping the item.
    • Use the return portal, order history, or store return option.
    • Keep the FedEx receipt, return tracking number, and return confirmation email.
    • If returning multiple items, only include items from the same order in the package.
    • Save photos before mailing expensive or delicate merchandise back.
    • Do not discard a gift card used for the purchase, even if the balance is currently $0.

    Saks Refund Timing and Payment Issues

    Saks says returns generally take 7 to 10 days to process after the return is received. Refunds are usually credited to the original method of payment. Original shipping fees are not refunded.

    If you paid with more than one payment method or used a gift card, keep the original gift card even if the balance is $0. Saks says refunds or returns are generally credited to the original payment method. If a promotional gift card was used before a returned item is processed, the amount used may be deducted from the refund.

    Damaged, Broken, Defective, or Incorrect Saks Orders

    If your Saks order arrives damaged, broken, defective, incorrect, incomplete, or used-looking, contact Customer Care through chat, text, or 1-877-551-7257. Provide photos, the shipping box, packing material, item tags, order number, tracking number, and a clear description of the issue.

    For high-value luxury merchandise, keep all original packaging and take photos before returning the item. This can help if there is a disagreement about condition, missing pieces, tags, packaging, or whether the wrong item was shipped.

    Saks Shipping, Missing Packages, and Order Tracking

    Use the Saks order status page or your order history to check shipment status. If you do not know your order number, Saks says customers without an online shopping account can contact Customer Service at 1-877-551-SAKS.

    If a package is marked delivered but you did not receive it, check the shipping address, delivery photo if available, front desk, mailroom, building office, neighbors, and carrier tracking. Then contact Saks with the order number, tracking number, delivery date, and any carrier details.

    Saks Price Adjustments, Promotions, and Gift Cards

    Saks says it offers price adjustments within 7 days of purchase for full-price items when an item goes on sale after purchase. Promotions and gift card offers can have exclusions, minimum spend requirements, expiration dates, brand exclusions, and return adjustments.

    If you used a promotional gift card, saved offer, or promo code, keep the offer terms. Saks notes that promotional gift card value may be adjusted if items are returned or canceled, and if the promotional gift card was already used, the value used may be deducted from the refund.

    Saks Store vs Saks.com Support

    Saks.com orders and physical Saks Fifth Avenue store purchases may have different service paths. For Saks.com orders, use the online order tools, Customer Care chat, text, or phone support. For store-specific purchases, personal shopping, local events, or in-store assistance, contact the store location or visit the store with your receipt.

    If you bought an item online and want to return it in store, bring the item, proof of purchase, order number, original packaging, and payment method. If the return involves a gift, bring the gift note or order number if available.

    Saks Fifth Avenue Scam and Fake Support Warnings

    Be careful with fake Saks support phone numbers, fake luxury sale websites, phishing emails, counterfeit merchandise offers, fake order-status messages, fake refund texts, and social media accounts claiming to be Saks support. Scammers may ask for payment cards, login credentials, gift card numbers, order numbers, or one-time codes.

    • Use SaksFifthAvenue.com, support.saksfifthavenue.com, the Saks app, or 1-877-551-7257 for support.
    • Do not trust random Saks phone numbers in ads, comments, or unofficial directories.
    • Do not share passwords, one-time codes, full card numbers, gift card numbers, or account screenshots with an unverified caller.
    • Be cautious of fake “Final Sale,” “clearance,” “refund,” “return rejected,” or “delivery problem” messages.
    • Check the website domain carefully before entering payment or Saks account information.
    • If a Saks charge looks unfamiliar, compare it with your order history before disputing it.

    Saks Fifth Avenue Reviews and Complaints

    The live CSN page currently shows 0 out of 5 stars based on 0 reviews for Saks Fifth Avenue. Because there are no live CSN reviews yet, there is not enough CSN feedback to summarize current review themes for this page.

    Customers comparing luxury retailers may want to consider return policy details, refund timing, shipping reliability, designer exclusions, final sale rules, customer service access, store support, gift card handling, price adjustment rules, and how the retailer handles damaged, missing, or disputed returns.

    How to Escalate a Saks Fifth Avenue Complaint

    If your Saks issue is not resolved after your first support contact, take these steps:

    1. Save your order number, tracking number, return confirmation, FedEx receipt, and support transcript.
    2. For damaged, incorrect, or disputed merchandise, take photos before sending anything back.
    3. Ask Saks Customer Care for a case number or written confirmation of the next step.
    4. For return disputes, keep proof that the item was unworn, undamaged, unaltered, and returned within the policy window.
    5. For refund delays, confirm the return was received and ask when the 7-10 day processing window began.
    6. For gift card or promotional gift card issues, keep the card, offer terms, and order records.
    7. For SaksFirst card issues, contact the card issuer through the official SaksFirst Card servicing portal.
    8. If a payment issue remains unresolved, contact Saks first, then contact your payment provider with your documentation if needed.

    Saks Fifth Avenue Competitors and Related Customer Service Pages

    If you are comparing luxury retailers, department stores, fashion sites, or store credit card support options, you may also want to review these related CSN pages:

    Related Resources

    Saks Fifth Avenue Customer Service FAQs

    What is the Saks Fifth Avenue customer service phone number?

    The Saks Fifth Avenue customer service phone number is 1-877-551-7257, also written as 1-877-551-SAKS.

    What are Saks Fifth Avenue customer service hours?

    Saks lists phone support as available 6:00 AM-12:00 AM ET daily. Chat is available 24 hours daily, and text support at 1-877-551-7257 is listed Monday-Friday, 9:00 AM-8:00 PM ET.

    How do I contact Saks by chat or text?

    Use the Saks Customer Care contact page for chat support. You can also text 1-877-551-7257 during listed text support hours.

    What is Saks Fifth Avenue’s return policy?

    Saks says returns are eligible for a refund if made within 30 days of delivery. Items must be unworn, undamaged, unaltered, and include original tags, packaging if applicable, and proof of purchase.

    Does Saks charge for returns?

    Saks says a $9.95 return shipping fee is deducted from mailed returns. Returns presented in store are not charged a return shipping fee.

    Can Final Sale items be returned to Saks?

    No. Saks says Final Sale items cannot be returned or exchanged. Gourmet, monogrammed, and personalized items also cannot be returned or exchanged.

    How long do Saks refunds take?

    Saks says to allow 7 to 10 days for return processing. Refunds are generally credited to the original method of payment, and original shipping charges are not refunded.

    What should I do if my Saks order arrives damaged or incorrect?

    Contact Saks Customer Care through chat, text, or 1-877-551-7257. Keep the packaging, tags, photos, tracking number, and order number until the issue is resolved.

    What is Saks Fifth Avenue’s corporate address?

    Saks Global lists its corporate address as 225 Liberty Street, Floor 31, New York, NY 10281. The Saks Fifth Avenue flagship store is located at 611 Fifth Avenue, New York, NY 10022.

    Is CustomerServiceNumbers.com affiliated with Saks Fifth Avenue?

    No. CustomerServiceNumbers.com is an independent consumer contact and review website and is not affiliated with Saks Fifth Avenue, Saks Global, or any department store.

    Page Update Note

    Updated June 2026: This page was refreshed with current Saks Fifth Avenue customer service routing for phone, chat, text support, orders, shipping, returns, refunds, damaged items, gift cards, SaksFirst, store support, scam warnings, and escalation.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has provided customer service phone numbers, company contact details, and consumer review information since 2004. CSN is an independent consumer information website and is not owned by Saks Fifth Avenue, Saks Global, SaksFirst, Comenity, or any luxury retailer. We help customers find support routes, compare service experiences, and share reviews about customer service interactions.

    Share Your Experience

    Have you contacted Saks Fifth Avenue customer service about an order, shipping delay, missing package, damaged item, rejected return, refund delay, gift card, promotional gift card, SaksFirst card, store pickup, price adjustment, or complaint escalation? Share your experience below to help other customers understand what to expect. Do not post order numbers, tracking numbers, gift card numbers, card details, payment information, addresses, phone numbers, screenshots with private information, or photos showing personal details.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Saks Fifth Avenue, Saks Global, SaksFirst, Comenity, or any luxury retailer. Phone numbers, links, addresses, support options, hours, return rules, refund timing, shipping fees, gift card policies, promotional terms, store policies, credit card servicing routes, and account tools may change. Always verify important order, shipping, return, refund, payment, gift card, credit card, and support information directly with Saks Fifth Avenue, Saks Global, the SaksFirst card issuer, or the appropriate official support provider.

  • Ross Customer Service, Returns and Store Complaint Help

    Ross Dress for Less is an off-price retail chain selling clothing, footwear, accessories, beauty products, home goods, toys, seasonal merchandise, and other products through physical stores. Ross customer-service questions commonly involve returns, refunds, gift cards, store credits, damaged merchandise, checkout experiences, store complaints, product recalls, and Ross credit-card accounts.

    The number 1-925-965-4400 is Ross Stores’ corporate-office number. For ordinary store, purchase, return, refund, or gift-card inquiries, begin with the local Ross store, call 1-800-767-7457, or submit the official Ross Contact Us form.

    Ross Customer Service Phone Numbers and Contact Information

    Ross does not currently publish representative hours for the general 1-800-767-7457 inquiry line. Store hours vary by location and time of year. Use the official Store Locator before visiting.

    Ross does not publish one general customer-service email address for every consumer inquiry. Use the official Contact Us form and select the category that matches the store, return, payment, gift-card, merchandise, employment, website, or other issue.

    Choose the Correct Ross Support Route

    Local Store Questions

    Contact the specific Ross store for:

    • Current store hours
    • Holiday hours
    • Lost-and-found questions
    • An active checkout issue
    • A return or exchange
    • A store-credit transaction
    • A fitting-room concern
    • A product left behind at checkout
    • A local manager complaint
    • Questions about an incident that occurred in the store

    Use the official Store Locator to find the local telephone number and address.

    Ross Customer Service

    Call 1-800-767-7457 or submit the Ross Contact Us form for:

    • An unresolved store complaint
    • Return-policy questions
    • Refund and store-credit concerns
    • Gift-card questions
    • Customer payment issues
    • Damaged or defective merchandise
    • Product concerns
    • Store conditions
    • Website technical issues
    • A promised manager response that was not received

    Ross Corporate Office

    The corporate office may be appropriate for a documented company-level concern that remains unresolved after the customer has contacted the store and Ross Customer Service.

    Ross Stores, Inc.
    5130 Hacienda Drive
    Dublin, CA 94568

    Corporate phone: 1-925-965-4400

    The corporate office is not a Ross retail store, return counter, gift-card replacement desk, merchandise pickup location, lost-and-found office, or walk-in customer-service center. Do not mail merchandise, original receipts, gift cards, identification, or payment information to headquarters unless Ross provides written instructions.

    What to Have Before Contacting Ross

    • The store city, state, and street address
    • Date and approximate time of the visit
    • Receipt and purchase date
    • Product description, brand, size, color, price, and ticket
    • Original payment method
    • Photographs of damaged, defective, or disputed merchandise
    • Names or roles of managers previously contacted
    • Gift-card receipt when the issue involves a lost card
    • A concise timeline
    • The specific resolution requested

    Provide receipt, card, gift-card, identification, and payment details only through a verified private support route. Do not include complete sensitive information in a public review.

    Ross Return and Refund Policy

    Unused, unworn, and unaltered merchandise returned with the original receipt within 30 days of purchase generally qualifies for a full refund in the original form of payment.

    Credit and Debit Card Refunds

    A refund for a purchase made with a credit or debit card is issued to the same card. The original card used for the purchase must be presented to complete the refund.

    If the card has been replaced, closed, or is unavailable, contact the card issuer and the Ross store before attempting the return. Store employees may not be permitted to redirect a card refund to cash or another card.

    Returns After 30 Days

    Merchandise returned with the original receipt more than 30 days after purchase is generally eligible for an exchange or Ross store credit rather than a refund to the original payment method.

    Merchandise Condition

    Ross does not provide refunds, exchanges, or store credit for merchandise that has been used, worn, or altered.

    Keep:

    • The original receipt
    • Product tickets and tags
    • Packaging when relevant
    • The payment card used for the purchase
    • Any warranty or product information

    All returns remain subject to Ross’s refund-verification system and current store policy.

    Ross Returns Without a Receipt

    A no-receipt return requires valid government-issued photo identification and approval through Ross’s refund-verification system.

    When approved, the customer generally receives:

    • An exchange, or
    • Ross store credit based on the item’s current selling price

    Accepted identification may include:

    • Driver’s license
    • State photo identification
    • Passport
    • Military identification

    Ross records identification information in its verification system. The system limits no-receipt returns and can decline a transaction.

    No-Receipt Store Credits Over $50

    When an approved no-receipt refund exceeds $50, Ross states that the store-credit voucher is mailed within approximately 21 days to the address printed on the valid identification.

    Confirm that the identification displays a current mailing address before completing the transaction. Ask the store for documentation showing the amount and mailing process.

    Ross Return Restrictions and Final-Sale Items

    • Swimwear and lingerie: The original ticket must remain attached.
    • Mattresses: All sales are final.
    • Opened software: No refund; defective software may only be exchanged for the same product.
    • Used, worn, or altered merchandise: Not eligible for refund, exchange, or store credit.
    • Select categories: A receipt or original ticket may be required.

    Review the front of the Ross receipt or ask the cashier about restrictions before completing the purchase, particularly for high-value, seasonal, personal-use, or limited-return merchandise.

    Ross Refunds for Purchases Made by Check

    Ross currently requires a five-day waiting period before issuing a cash refund for merchandise purchased by check.

    Keep the original receipt and proof that the check cleared. Call 1-800-767-7457 when a check refund remains unresolved.

    Damaged or Defective Ross Merchandise

    Inspect merchandise before removing tickets, washing, wearing, assembling, or using it.

    If an item appears damaged or defective:

    1. Stop using it when continued use could cause injury or additional damage.
    2. Keep the receipt, tickets, packaging, and instructions.
    3. Photograph the condition.
    4. Contact the store promptly.
    5. Ask whether the item is subject to a recall.
    6. Request the available return, exchange, manufacturer, or safety remedy.

    Ordinary wear, accidental damage, improper use, missing parts after assembly, and manufacturer-warranty issues may be handled differently from merchandise that was defective when sold.

    Ross Gift Cards and Store Credits

    Ross gift cards and store credits do not expire.

    Ross gift cards may be purchased in stores or through Ross’s official Gift Cards page. Ross offers physical and virtual gift-card options even though its ordinary retail merchandise is not sold online.

    Ross Gift Cards

    Lost or Stolen Ross Gift Cards

    Protect a Ross gift card like cash. Ross states that a lost or stolen gift card can only be considered for replacement of its remaining value when the original register receipt is presented.

    Keep the original purchase receipt separate from the gift card. Do not post or send the full card number, PIN, barcode, receipt, or balance through an unverified channel.

    California Gift-Card Cash Redemption

    Ross’s current Gift Cards page states that Ross gift cards with balances under $15 are redeemable for cash in California. Ask the store to verify the current balance and procedure.

    Gift-Card Scam Warning

    Do not purchase Ross gift cards to pay:

    • Taxes or government fees
    • Utility bills
    • Police or court fines
    • Immigration charges
    • Tech-support fees
    • Prize-processing costs
    • Job expenses
    • A stranger’s emergency request

    Ross gift cards are intended for purchases at Ross Dress for Less, not for paying debts or transferring money to another person.

    Can You Shop Ross Online?

    Ross does not sell its regular clothing, footwear, beauty, home, toy, or seasonal merchandise online. Ordinary purchases must be made in a physical Ross store.

    Ross does sell gift cards through its official website.

    Be cautious when a website, social-media advertisement, email, or text claims to offer:

    • Ross online merchandise delivery
    • Ross clearance pallets
    • Ross bulk resale inventory
    • Ross lost-package refunds
    • Ross order tracking for clothing or home goods
    • Ross mystery boxes
    • Ross liquidation franchises

    Ross does not offer bulk merchandise for resale. Verify promotions and websites through RossStores.com before making a payment.

    Ross Merchandise Availability and Inventory Searches

    Ross inventory changes frequently and can differ significantly by store. Ross does not provide centralized itemized merchandise searches by product, size, or color.

    Ross also does not offer a traditional merchandise catalog.

    A local store may provide limited general information, but customers should not expect employees to reserve or locate a particular item across the chain.

    Do not send payment to an employee, social-media account, or third-party shopper who claims to reserve or ship Ross merchandise unless you independently understand and accept that the seller is not Ross.

    Ross Store Hours and Locations

    Ross store hours vary by location, shopping center, holiday, and time of year.

    Use the official Store Locator to verify:

    • Street address
    • Telephone number
    • Current operating hours
    • Holiday hours
    • Accessibility information
    • Amazon pickup availability at select locations

    Find a Ross Store

    Ross 55+ Tuesday Discount

    Ross offers a Tuesday discount for customers age 55 and older.

    • Discount: 10% off qualifying Tuesday purchases
    • Eligibility: Customer must be at least 55 years old
    • Identification: May be requested to verify age
    • Transferability: The eligible customer must be present

    Notify the associate before payment is completed. A discount generally cannot be added after the transaction merely because eligibility was not mentioned at checkout.

    Ross Credit Card and Ross Mastercard Support

    The Ross Credit Card and Ross Mastercard are issued and serviced by Comenity Capital Bank.

    Contact Comenity for:

    • Application status
    • Credit approval or denial
    • Card activation
    • Statements and balances
    • Card payments
    • Interest and fees
    • Lost or stolen cards
    • Unauthorized card transactions
    • Ross Rewards certificates
    • Credit reporting
    • Card-account closure

    A Ross store cannot change a Comenity credit decision, remove a card-account fee, correct a credit report, or complete every fraud investigation.

    Ross Rewards

    Eligible Ross cardholders can earn Ross Rewards under the current card terms. Rewards and certificates can have posting delays and expiration dates.

    Review the current Comenity account and rewards terms before relying on a certificate. Keep a screenshot or copy of an available certificate until the transaction is completed.

    A discount or reward used on returned merchandise may not be reissued. The original new-account discount is not reissued when it is lost, destroyed, or associated with returned merchandise.

    Unrecognized Ross Charges

    Review the receipt and card statement to determine whether the transaction involves:

    • A Ross Dress for Less store purchase
    • A Ross gift-card purchase
    • A pending authorization
    • A duplicated transaction
    • A purchase by another authorized cardholder
    • A Ross Credit Card or Mastercard account payment
    • A merchant using a similar name

    Contact the store or Ross Customer Service to identify an ordinary retail transaction. Contact Comenity when the issue involves a Ross-branded credit-card account.

    If a settled transaction remains unauthorized, contact the financial institution promptly and follow its dispute deadlines.

    Ross Product Recalls and Safety Notices

    Ross publishes recall and safety notices for merchandise sold through its stores.

    Ross Legal Notices and Recalled Products

    If a product is recalled:

    1. Stop using it immediately when the notice identifies a safety risk.
    2. Keep the product away from children and other users.
    3. Read the exact model, date, SKU, lot, and description in the notice.
    4. Follow the specified refund, repair, disposal, or replacement instructions.
    5. Contact the manufacturer or Ross number listed in the recall.

    A safety recall may provide a remedy even when the purchase occurred more than 30 days ago or the ordinary receipt-based return period has ended. Follow the recall notice rather than assuming the standard return policy controls.

    Ross Privacy Requests

    Consumers in states with applicable privacy laws may be able to request access, correction, deletion, or certain opt-outs relating to personal information.

    Ross may request additional information to verify identity and protect against fraudulent requests. Use the official portal and do not send identification documents to an unverified email address.

    A privacy request is separate from:

    • A retail return
    • A Ross credit-card dispute
    • A gift-card replacement
    • An employment-record request
    • A customer injury claim
    • A product recall

    Ross Store Complaints

    Begin with the store manager when a complaint involves:

    • An employee or manager interaction
    • Checkout or self-checkout
    • A return or exchange
    • Receipt or bag inspection
    • Fitting-room access
    • Store cleanliness
    • Restroom conditions
    • Security procedures
    • Merchandise damage
    • Pricing or ticket concerns
    • Lost property
    • Accessibility at the store

    Ask the manager to document the complaint and explain the available resolution. Keep the receipt and record the store location, date, time, and names or roles of the people contacted.

    How to Escalate a Ross Complaint

    1. Speak with the store manager or manager on duty.
    2. Call Ross at 1-800-767-7457.
    3. Submit the official Ross Contact Us form.
    4. Include the store location, date, receipt information, timeline, and requested resolution.
    5. Ask for a case number or written response.
    6. Keep every receipt, photograph, message, and call note.
    7. Send a concise written complaint to the Dublin corporate office only when the store and Customer Service have not resolved a significant company-level issue.

    Send copies rather than original receipts, gift cards, store credits, identification, or irreplaceable records.

    Serious Ethics or Compliance Concerns

    Ross’s Code of Business Conduct provides an Alertline for certain serious ethical, legal, accounting, safety, fraud, or compliance concerns.

    The Alertline is not the normal route for a merchandise return, ordinary store-service complaint, missing receipt, store-credit question, or local inventory issue.

    Ross Scam and Impersonation Warnings

    Be cautious when a caller, message, advertisement, or website:

    • Claims Ross sells ordinary merchandise online
    • Offers Ross pallets or bulk inventory for resale
    • Requests payment by Ross gift card
    • Claims a Ross refund requires an advance fee
    • Requests a card password or one-time code
    • Offers a guaranteed Ross job in exchange for payment
    • Requests remote access to a phone or computer
    • Uses a website address that imitates RossStores.com
    • Promises a prize but requires taxes or delivery fees first

    End suspicious contact and open RossStores.com independently. Contact the financial institution immediately if payment or account information was provided to a suspected scammer.

    Ross Careers and Associate Questions

    Job applicants should use the official Ross Careers website rather than the consumer Contact Us form for application status and open positions.

    Ross Stores Careers

    Current associates should use MyRoss, their manager, or authorized internal payroll, benefits, leave, human-resources, and employee-relations channels.

    Do not post employee IDs, payroll records, schedules, medical-leave information, background-check records, manager contact details, or internal documents in a public customer review.

    About Ross Stores, Ownership, and Leadership

    • Parent Company: Ross Stores, Inc.
    • Primary Retail Brand: Ross Dress for Less
    • Related Retail Brand: dd’s DISCOUNTS
    • Stock Symbol: Nasdaq: ROST
    • Chief Executive Officer: James G. Conroy
    • Chairman of the Board: K. Gunnar Bjorklund
    • Group President and Chief Operating Officer: Michael J. Hartshorn
    • President and Chief Merchandising Officer, Ross Dress for Less: Karen Fleming
    • Corporate Headquarters: 5130 Hacienda Drive, Dublin, CA 94568
    • Corporate Phone: 1-925-965-4400
    • Ross Corporate Office Information: Ross Corporate Office and Headquarters

    A purchase from dd’s DISCOUNTS should be handled through the dd’s store and support system shown on that receipt. Ross and dd’s share a parent company but operate as separate retail brands.

    Compare Ross With Other Off-Price Retailers

    Return rules, online shopping, credit cards, gift cards, merchandise availability, store credits, and customer-service systems differ among retailers. Follow the policy printed on the receipt from the company where the purchase occurred.

    Ross Customer Service FAQs

    What is the Ross customer-service phone number?

    Call 1-800-767-7457 for Ross customer inquiries. Store-specific concerns should normally begin with the local store manager.

    Is 1-925-965-4400 the Ross customer-service number?

    It is Ross Stores’ corporate-office number. It is not the best first contact for returns, store credits, gift cards, checkout complaints, or local store issues.

    What are Ross customer-service hours?

    Ross’s current Contact Us page does not publish representative hours for the general inquiry number. Store hours vary by location and should be verified through the Store Locator.

    Can I contact Ross by email?

    Ross does not publish one general customer-service email address. Use the official Contact Us form.

    What is Ross’s return period?

    Unused, unworn, and unaltered merchandise returned with the original receipt within 30 days generally qualifies for a refund to the original payment method.

    Can I return something to Ross after 30 days?

    A return with the original receipt after 30 days generally qualifies for an exchange or store credit rather than a refund to the original payment method.

    Can I return merchandise to Ross without a receipt?

    A valid photo ID and refund-system approval are required. An approved return generally receives an exchange or store credit at the current selling price.

    Why was my Ross no-receipt return denied?

    Ross uses a refund-verification system and limits no-receipt transactions. The system can decline a return even when the customer provides identification.

    Why is my Ross store-credit voucher being mailed?

    For an approved no-receipt refund over $50, Ross states that the store-credit voucher is mailed to the address on the customer’s valid identification within approximately 21 days.

    Can mattresses be returned to Ross?

    No. Ross states that all mattress sales are final.

    Can I return swimwear or lingerie?

    The original Ross ticket must remain attached for a return or exchange.

    Do Ross gift cards expire?

    No. Ross gift cards and store credits do not expire.

    Can Ross replace a lost gift card?

    Ross may replace the remaining balance only when the original register receipt is presented.

    Can I cash out a Ross gift card in California?

    Ross’s current Gift Cards page states that California gift-card balances under $15 are redeemable for cash.

    Can I buy Ross merchandise online?

    No. Ross does not sell its ordinary retail merchandise online. It does sell gift cards through its official website.

    Can Ross locate a particular item for me?

    Ross does not provide centralized itemized merchandise searches by size or color because inventory changes frequently and differs among stores.

    Does Ross have a senior discount?

    Customers age 55 and older can receive 10% off qualifying Tuesday purchases by notifying the associate and presenting identification if requested.

    Who issues the Ross credit card?

    Comenity Capital Bank issues the Ross Credit Card and Ross Mastercard.

    What is the Ross Credit Card phone number?

    Call Comenity at 1-800-440-5215.

    What is the Ross Mastercard phone number?

    Call Comenity at 1-866-743-3660.

    How do I make a Ross privacy request?

    Call 1-800-603-3519 or use the official Ross privacy-request portal.

    Where is Ross headquartered?

    Ross Stores is headquartered at 5130 Hacienda Drive, Dublin, California 94568.

    Who is the CEO of Ross Stores?

    James G. Conroy is Chief Executive Officer of Ross Stores, Inc.

    Who is the Chairman of Ross Stores?

    K. Gunnar Bjorklund is Chairman of the Board.

    Does Ross own dd’s DISCOUNTS?

    Ross Stores, Inc. operates both Ross Dress for Less and dd’s DISCOUNTS. The brands use separate stores, receipts, return processes, and customer-support forms.

    Ross Customer Service Reviews and Complaints

    The review section below allows customers to share firsthand experiences involving Ross stores, checkout, returns, refunds, store credits, no-receipt verification, gift cards, damaged products, recalls, fitting rooms, store conditions, employee interactions, security procedures, the 55+ Tuesday Discount, Ross credit cards, privacy requests, or complaint escalation.

    No Ross reviews have currently been submitted on this page. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.

    Clearly identify whether the experience involved Ross Dress for Less, Ross Stores, Inc., the particular store, dd’s DISCOUNTS, Comenity Capital Bank, a merchandise manufacturer, gift-card provider, shopping-center operator, payment processor, or another third party.

    Share Your Ross Experience

    Describe the store city and state, approximate date, purchase or issue, department contacted, support route used, response received, processing time, and final outcome.

    Do not post a complete receipt or transaction number, payment-card details, gift-card number or PIN, store-credit number, credit-card account information, driver’s-license number, Social Security number, home address, private telephone number, email address, password, verification code, employee private information, or unredacted photographs of receipts or identification.

    Page Update Note

    This Ross customer-service page was updated on July 28, 2026, to replace the corporate-office number as the primary consumer contact; add Ross’s current inquiry line, Contact Us form, website-accessibility number, store locator, privacy-request number, and credit-card contacts; explain current receipt and no-receipt return rules; add gift-card, online-shopping, inventory, 55+ discount, product-recall, scam, and complaint guidance; update corporate leadership; add an exact Ross corporate-office resource; remove unsupported review themes; and accurately describe the live CustomerServiceNumbers.com review count.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Ross Stores, Inc., Ross Dress for Less, dd’s DISCOUNTS, Comenity Capital Bank, Mastercard, a Ross store, shopping-center owner, merchandise manufacturer, gift-card provider, payment processor, manager, employee, security contractor, or government agency.

    This page is provided for informational and customer-review purposes. Phone numbers, addresses, executives, store hours, return procedures, refund-verification rules, gift-card terms, credit-card rewards, product recalls, privacy rights, and complaint routes can change. Verify important information through Ross, the local store, Comenity, the product manufacturer, and the current receipt or account agreement.

    CustomerServiceNumbers.com cannot approve a return, issue a refund, replace a gift card, provide store credit, locate merchandise, change store policy, correct a credit-card account, process a privacy request, investigate an employee, accept a product recall, or resolve a legal dispute. Contact Ross, the local store, Comenity, the financial institution, manufacturer, regulator, attorney, emergency service, or another responsible organization directly.

  • Reach Rite Aid Customer Service – Reviews And Complaints

    Before shopping at Rite Aid for pharmacy needs, health products, or other essentials, it’s important to be aware of Rite Aid’s customer service, including the contact information, reviews, ratings, and complaints listed below.

    Rite Aid Customer Service Reviews and Complaints

    When considering shopping at Rite Aid, a well-known pharmacy and retail chain, it’s helpful to review Rite Aid customer service reviews and complaints. Rite Aid operates numerous stores across the United States, offering a wide range of products, including prescription medications, over-the-counter health products, beauty supplies, and everyday essentials. The company has received various feedback from customers regarding their shopping experience and service. Reviews often highlight the convenience of store locations, the professionalism of the pharmacy staff, and the availability of products, while some complaints focus on issues like prescription wait times, pricing discrepancies, and customer support responsiveness. Comparing Rite Aid with competitors like CVS, Walgreens, and Walmart Pharmacy can provide a broader perspective on customer service experiences in the pharmacy retail industry.

    How to Contact Rite Aid

    To contact Rite Aid, you can use the following information:

    • General Customer Service Phone Number: 1-800-748-3243
    • Email Support: Rite Aid offers support through their online contact form or via email at customer.service@riteaid.com
    • Customer Service Hours: Monday – Friday, 8 AM – 8 PM ET; Saturday, 9:30 AM – 6 PM ET
    • Corporate Office Address: Rite Aid Corporation, 30 Hunter Lane, Camp Hill, PA 17011
    • Website: www.riteaid.com

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about shopping at Rite Aid for your pharmacy and health needs.

    Note: This website listing is not associated with Rite Aid Corporation. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Rite Aid does not provide support services directly through this website. For any questions or concerns about Rite Aid products or services, contact their customer service representative directly.

  • Petco Customer Service, Phone Number & Complaints

    Before contacting Petco customer service, decide whether your issue involves an online order, a return, Autoship, Petco Perks, Vital Care, grooming, training, Vetco, a prescription product, a store visit, or a broader complaint. Petco uses different support paths for shopping, services, appointments, rewards, veterinary care, and corporate concerns.

    Petco Customer Service Phone Number and Support

    Use the contact options below for Petco customer service, order support, returns, Petco Perks, Vital Care, Vetco, and corporate contact information.

    Choose the Correct Petco Support Route

    Petco customer service can involve online order support, local store management, grooming or training staff, Vetco, Petco Perks, Autoship, or corporate support. Choosing the right route can help you avoid being transferred.

    • Online order, shipping, or refund issue: Use Petco order lookup or call 1-877-738-6742.
    • Return request: Use Petco’s return tools and have your order number ready.
    • Autoship problem: Sign in to your Petco account to manage Autoship, then contact customer service if the order, cancellation, payment, or delivery issue remains unresolved.
    • Petco Perks or rewards issue: Call 1-877-738-6742, option 4.
    • Petco Perks Premier or Vital Care issue: Call 1-858-657-2035 for Premier support.
    • Vetco Mobile Services: Call 1-877-838-7468.
    • Vetco Total Care hospital issue: Use the Petco store or hospital locator to find the specific hospital’s contact information.
    • Grooming or training appointment: Use Petco’s appointment tools or contact the local Petco store where the service was booked.
    • Local store complaint: Start with the store manager for service, product availability, animal care, checkout, grooming, or staffing issues.
    • Corporate office concern: Use customer service first, then document the issue and escalate through Petco’s corporate support channels if needed.

    What to Have Ready Before Contacting Petco

    Before calling the Petco phone number or using online support, gather the details that match your issue.

    • Petco order number or confirmation email
    • Store location, city, and state
    • Date of purchase, appointment, pickup, delivery, or service
    • Receipt or proof of purchase
    • Product name, brand, size, flavor, SKU, UPC, lot code, or expiration date
    • Petco Perks account email or phone number
    • Autoship subscription details, if relevant
    • Grooming, training, vaccination, or Vetco appointment details
    • Photos of damaged items, wrong items, or package issues, if helpful
    • A short description of what happened and the resolution you want

    Do not post private information in the public review section below. Remove order numbers, full receipts, home addresses, phone numbers, emails, payment details, gift card numbers or PINs, Petco Perks screenshots, prescription labels, pet medical records, vaccine documents, insurance information, and pet health records before sharing a public review.

    Common Reasons Customers Contact Petco Customer Service

    Customers may contact Petco support for many shopping, service, appointment, and pet care issues, including:

    • Online order tracking, shipping delays, missing packages, or delivery problems
    • Returns, exchanges, refunds, damaged items, or incorrect items
    • Autoship changes, cancellations, billing questions, or subscription problems
    • Petco Perks rewards, account login, points, coupons, and member pricing
    • Vital Care or Petco Perks Premier questions
    • Grooming appointments, grooming complaints, missed appointments, or service concerns
    • Dog training appointments, cancellations, refunds, or class questions
    • Vetco Mobile Services, vaccination records, and appointment questions
    • Vetco Total Care hospital contact information or local hospital concerns
    • Pet prescription product issues, damaged medication shipments, or prescription order questions
    • Product recalls, pet food concerns, expired products, or safety questions
    • Gift card balance, activation, fraud, or redemption problems
    • Local store service, staffing, animal care, checkout, or product availability complaints

    Online Orders, Shipping, Returns, and Refunds

    For Petco online order support, start with Petco’s order lookup tool or call 1-877-738-6742. This is the best route for order tracking, delivery delays, missing items, damaged products, wrong items, and refund questions.

    For returns, have your order number ready. Petco’s return process may differ depending on whether the item was purchased online, picked up in store, delivered, purchased in a local Petco store, or involved a prescription product. If an item arrived damaged, take photos of the package and product before contacting support.

    If you are asking about a refund, keep the return confirmation, shipping receipt, order number, and payment method details. Do not post your full card number or full receipt in a public review.

    Autoship, Petco Perks, Vital Care, and App Help

    Petco customers may need support with Autoship, Petco Perks, Petco Perks Premier, coupons, rewards, app login, saved payments, subscription changes, and member pricing. If a discount or reward did not apply, keep your receipt or order confirmation and screenshot the offer if possible.

    For Petco Perks support, call 1-877-738-6742 and choose option 4. For Petco Perks Premier support, call 1-858-657-2035. When contacting support, provide the email or phone number linked to your account, but do not post that information in the public review section.

    Grooming, Training, Vetco, and Pet Health Support

    Petco offers grooming, dog training, Vetco Mobile Services, and Vetco Total Care hospital services. For grooming or training appointment issues, start with the local Petco location where the service was booked. Local teams are usually best for appointment times, service details, cancellations, pet notes, and same-day concerns.

    For Vetco Mobile Services, call 1-877-838-7468. For Vetco Total Care hospitals, use the store or hospital locator to find the hospital’s direct contact information.

    Pet health and veterinary issues can involve sensitive information. Do not post pet medical records, vaccine records, medication names, prescription labels, veterinarian notes, insurance details, or appointment records in public comments. If your issue involves a pet’s health, contact the local Vetco or veterinary provider directly.

    Price Match, Product Safety, Gift Cards, and Recalls

    Petco states that Petco.com may match online advertised prices from certain competitors on qualifying products, and customers can call 1-877-738-6742 to request a price match. Price matching can have exclusions, so keep the competitor listing, product details, and Petco item page available when you call.

    For product safety, food concerns, recalls, expired items, or damaged pet products, keep the packaging if it is safe to do so. Write down the product name, brand, UPC, lot code, expiration date, and purchase location before contacting Petco.

    For gift card problems, do not share the gift card number or PIN in public comments. Gift cards are commonly used in scams. Petco gift cards should not be used to pay taxes, legal fees, debt collectors, utility bills, shipping fees for prizes, or anyone claiming there is an emergency.

    Petco Complaints and Escalation Tips

    If your issue involves a specific Petco store, grooming salon, training class, or local service, start with the store manager. Local management can often review staffing, appointment, refund, animal care, checkout, and product availability concerns faster than national customer service.

    If the local store does not resolve the issue, call Petco customer service at 1-877-738-6742. For repeated or serious complaints, keep a record of the date, time, store location, names or job titles, case numbers, order numbers, and what resolution was promised.

    For issues involving animal safety, pet health, medication, suspected fraud, unauthorized charges, or unresolved refunds, document the situation carefully. You may also need to contact your payment card issuer, veterinarian, insurer, delivery carrier, or a consumer protection agency depending on the issue.

    What to Expect When Contacting Petco

    Petco support may ask for your order number, account email, Petco Perks details, store location, appointment details, product information, or photos. For returns and refunds, you may need the order confirmation, return label, receipt, or tracking information. For Vetco and grooming issues, you may be asked for the appointment date, service location, and pet profile information.

    Some problems can be handled by national customer service. Others may be routed to a local store, grooming salon, Vetco clinic, Vetco Total Care hospital, delivery carrier, or payment provider. Ask for a case number or written confirmation when the issue involves a refund, cancellation, prescription order, service complaint, or unresolved billing concern.

    Petco Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently shows no posted Petco reviews for this listing. Because there are not enough live CSN reviews on this page, this post does not summarize Petco customer sentiment or claim broad review themes.

    If you have contacted Petco customer service, called the Petco phone number, requested an order refund, used Petco Perks support, had an Autoship issue, booked grooming or training, contacted Vetco, reported a damaged product, or tried to resolve a local store complaint, you can leave a review below. Please keep your review focused on your experience and remove private account, payment, order, pet health, prescription, and appointment information before posting.

    Frequently Asked Questions About Petco Customer Service

    What is the Petco customer service phone number?

    The main Petco customer service phone number is 1-877-738-6742.

    What number do I call for Petco Perks?

    For Petco Perks support, call 1-877-738-6742 and choose option 4. For Petco Perks Premier support, call 1-858-657-2035.

    What is the Vetco Mobile Services phone number?

    For Vetco Mobile Services, call 1-877-838-7468.

    How do I contact Petco about a refund or return?

    Use Petco’s return tools, order lookup, or call 1-877-738-6742. Have your order number, receipt, return details, and product information ready.

    How do I complain about a Petco grooming, training, or store issue?

    Start with the local Petco store manager. If the issue is not resolved, call Petco customer service and keep records of appointment details, store location, employee names or titles, case numbers, and any promised follow-up.

    Can I post my order number, pet medical record, or prescription label in a review?

    No. Do not post order numbers, full receipts, addresses, payment details, gift card numbers, Petco Perks screenshots, pet medical records, vaccine records, prescription labels, insurance documents, phone numbers, or email addresses in public comments.

    Related Customer Service Resources

    Page Update Note

    This Petco customer service page was updated on June 29, 2026, to verify current Petco support phone numbers, add Petco Perks, Petco Perks Premier, Vetco Mobile Services, returns, appointment, medical records, privacy, gift card, product safety, Autoship, and complaint escalation guidance, and remove unsupported CSN review-theme claims.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, support routes, complaint resources, and company contact information since 2004. CSN is not affiliated with Petco. This page is designed to help readers find the right Petco support route and share customer service experiences in a public review format.

    Share Your Experience

    Have you contacted Petco customer service, called the Petco phone number, used Petco Perks support, requested a refund, had an Autoship issue, booked grooming or training, contacted Vetco, reported a product concern, or escalated a local store complaint? Share your experience below to help other customers understand what happened and which support route worked best.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not associated with Petco, Petco Animal Supplies, Inc., Vetco, or any Petco store or service location. This page is for informational, review, and complaint-sharing purposes only. Phone numbers, support options, store policies, return rules, refund timelines, rewards terms, veterinary service procedures, insurance terms, appointment rules, and corporate contacts can change. Contact Petco directly for the most current information.

  • Office Depot Customer Service: Orders, Returns, Printing, Furniture & Reviews

    If you need help with an Office Depot or OfficeMax order, return, refund, delivery issue, damaged shipment, store pickup, printing order, furniture purchase, RealSpace item, tech service, rewards account, tax-exempt purchase, business account, credit account, or customer service complaint, the fastest path is to use the correct Office Depot support route. Office Depot serves retail shoppers, small businesses, schools, government buyers, and large business accounts, so support can vary depending on whether you ordered in store, online, through OfficeDepot.com, or through ODP Business Solutions.

    Verified Office Depot Customer Service Contact Information

    Choose the Correct Support Route

    Office Depot support depends on whether your issue involves an online order, store purchase, delivery, return, print job, furniture, tech service, rewards account, credit account, or business account.

    • Online order, delivery, damaged shipment, missing item, or wrong item: Use Office Depot order tracking, customer service, live chat, or text support.
    • In-store purchase or pickup order: Start with the store where the purchase or pickup happened, then escalate to customer service if needed.
    • Return or exchange: Review the return policy before opening, assembling, or discarding packaging because return windows and conditions vary by product category.
    • Furniture or RealSpace issue: Contact Office Depot customer service with the order number, item number, receipt, photos, packaging, and assembly manual.
    • Print and copy services: Contact the store or print center handling the order, especially for custom print, business cards, posters, signs, and same-day print jobs.
    • Tech services or tech subscriptions: Call 1-888-315-5073 for Tech Services Subscription support.
    • Rewards account: Sign in online or call 1-866-562-3872.
    • Tax-exempt purchasing: Call 1-800-848-8100 or use the tax-exempt purchasing help tools.
    • Office Depot credit account: Use the Office Depot credit-card management page or the credit-account numbers listed above.
    • ODP Business Solutions or large business account: Use the business account contacts, account manager, or ODP Business Solutions portal connected to your account.

    Information To Gather Before Contacting Office Depot

    Having the correct information ready can help Office Depot locate your order, return, store purchase, print job, or account faster.

    • Order number or confirmation email
    • Store receipt, eReceipt, packing slip, or order confirmation
    • Office Depot account email address
    • Billing and shipping ZIP code
    • Tracking number and carrier details
    • Store location and date of purchase if purchased in store
    • Item number, SKU, product name, size, color, or model number
    • Photos of damaged, missing, incorrect, or defective merchandise
    • Packaging, UPC code, manual, and all parts for returns or furniture issues
    • Print order number, file name, store location, and proof approval if applicable
    • Rewards account email or member number
    • Tax-exempt documentation if the issue involves tax-exempt purchasing
    • Credit account or business account details if the issue involves billing or credit
    • Case number, chat transcript, text thread, or email response if you already contacted support

    Common Reasons Customers Contact Office Depot

    • Tracking an online order
    • Reporting a damaged delivery
    • Missing item, wrong item, or canceled order
    • Starting a return or exchange
    • Checking refund status
    • Store pickup or curbside pickup issues
    • Print and copy order problems
    • Furniture damage, missing parts, or assembly issues
    • RealSpace desk, chair, cabinet, or storage support
    • Ink, toner, printer, computer, or technology return questions
    • Rewards account, bonus rewards, or ink recycling rewards questions
    • Business Select, ODP Business Solutions, or business account questions
    • Credit account, statement, payment, or card issue
    • Tax-exempt purchasing or government purchasing questions
    • Suspicious emails, fake coupons, fake clearance sites, or unauthorized charges

    Office Depot Orders, Delivery, and Tracking

    For online orders, use Office Depot order tracking or contact customer service at 1-800-463-3768. If an order is delayed, missing, damaged, or shows delivered but was not received, gather the order number, tracking number, delivery address, carrier information, and photos of the package or damage.

    If your order is on hold, canceled, or delayed, ask whether the issue is related to payment verification, inventory, delivery address, product availability, fraud prevention, store pickup status, or third-party marketplace fulfillment.

    Office Depot Returns and Exchanges

    Office Depot return rules vary by product category. Before opening, using, assembling, or discarding packaging, check the return policy for your item. Some products have shorter return windows or stricter conditions than general office supplies.

    Office Depot says returns can be made in store or by mail, depending on the item and purchase type. Items returned in stores may have faster refund processing times. Without an original receipt, valid government identification may be required, and some products such as technology items may not be eligible for return without proof of purchase.

    When returning by mail, package and label the correct item and include all return documentation. Office Depot and its affiliate Veyer warn that mistaken returns may be held briefly and then donated or recycled, and they may not be able to recover or return the wrong item if you accidentally ship something that was not meant to be returned.

    Furniture, RealSpace, and Missing Parts

    Office Depot sells office furniture, including RealSpace desks, chairs, file cabinets, bookcases, storage units, and accessories. Furniture support can involve returns, assembly problems, missing hardware, damaged pieces, defective parts, warranty questions, or replacement parts.

    Office Depot’s furniture return policy is more restrictive than many general merchandise categories. Furniture may need to be unassembled, in original packaging, with the UPC code, parts, and manuals. If your RealSpace or other furniture item arrived damaged or incomplete, take photos and contact Office Depot customer service before assembling the product or throwing away the box.

    Print, Copy, and Custom Products

    Office Depot provides print and copy services in stores and online. If your issue involves a print order, business card, sign, poster, booklet, custom stamp, promotional item, or same-day print job, contact the store or print center handling the order.

    Custom and special-order items may have different return rules. Custom imprint items and special-order merchandise may not be returnable unless they arrive damaged or are printed incorrectly. Save proofs, approval emails, order numbers, and file names until the job is complete and inspected.

    Tech Services, Subscriptions, Ink, Toner, and Electronics

    For Tech Services Subscriptions, Office Depot lists support at 1-888-315-5073. If your issue involves computer setup, protection plans, tech subscriptions, software, printer setup, or other technology services, contact the correct tech support route and have your receipt, subscription details, device information, and service agreement ready.

    Technology products, software, ink, toner, gift cards, prepaid cards, PPE, custom items, and other categories may have different return or exchange restrictions. Review the return policy for the exact item before opening or returning it.

    Office Depot Rewards and Ink Recycling

    Office Depot OfficeMax Rewards is a free rewards program. Office Depot says rewards members can earn rewards on many purchases, but certain categories are excluded, including delivery fees, postage stamps, gift and prepaid cards, lottery, some services, and third-party services.

    Office Depot also offers ink and toner recycling rewards. Office Depot says members can earn recycling rewards for eligible recycled cartridges, up to 10 per month, when the required qualifying purchase conditions are met. Rewards rules, limits, eligible items, and expiration dates can change, so check your rewards account and current program terms.

    Business Select, ODP Business Solutions, and Business Accounts

    Office Depot serves individual shoppers, small businesses, schools, government buyers, and larger business accounts. Business Select, ODP Business Solutions, tax-exempt purchasing, government purchasing, credit accounts, and business pricing may use different portals or account tools from regular OfficeDepot.com shopping.

    If you have a business account, gather your business name, account number, order number, tax-exempt documentation, invoice, purchase order, account manager information, and shipping address before contacting support.

    Credit Account and Payment Help

    Office Depot has offered personal and business credit account options, but credit programs can change over time. Use Office Depot’s current Manage Credit Cards page and the card issuer’s website for the most accurate account information.

    For existing personal credit account questions, Office Depot’s older credit-account page lists 1-800-244-3113. For existing business credit account questions, Office Depot’s business credit page lists 1-800-729-7744. For business credit application status, it lists 1-800-767-1358. If a credit-card program has changed, contact the card issuer or use the latest link from OfficeDepot.com.

    Tax-Exempt Purchasing

    If your school, church, nonprofit, government office, or business needs tax-exempt purchasing, use Office Depot’s tax-exempt purchasing help tools and documentation instructions. Office Depot lists tax-exempt analyst help at 1-800-848-8100.

    Have your state sales tax exemption certificate, organization documents, account information, and order details ready before calling. If tax was charged incorrectly, ask customer service whether it can be corrected before shipment, at pickup, or through a refund process.

    Price Match, Coupons, Promotions, and Gift Cards

    If your issue involves a coupon, promotion, sale price, price match, rewards certificate, gift card, or return card, save a screenshot of the offer and read the exclusions. Promotions may exclude technology, ink, toner, furniture, services, gift cards, third-party marketplace items, or special-order products.

    Gift cards, prepaid cards, and phone cards are generally not returnable. If a gift card balance is missing or a card does not work, contact customer service with the card number, purchase receipt, and transaction details.

    Watch Out for Fake Office Depot Coupons, Clearance Sites, and Support Numbers

    Office Depot shoppers should be cautious with fake clearance pages, lookalike websites, suspicious coupon offers, fake customer-service numbers, phishing emails, and payment links that claim to be from Office Depot or OfficeMax. Use OfficeDepot.com, OfficeMax stores, the Office Depot app, and the verified customer-service numbers listed on this page.

    • Do not enter payment information on websites that are not OfficeDepot.com or an official payment partner.
    • Be cautious of ads offering unrealistic discounts on printers, chairs, laptops, ink, toner, or office furniture.
    • Do not call random Office Depot support numbers found in comments, social media ads, or unofficial complaint pages.
    • Do not provide account passwords, verification codes, full card numbers, or gift card numbers to suspicious callers.
    • Be careful with fake delivery notices or order-cancellation emails that ask you to sign in through a link.
    • If you see an unfamiliar Office Depot, OfficeMax, ODP, Veyer, or business-supply charge, check your order history and contact your payment provider if it appears unauthorized.

    How to Escalate an Office Depot Customer Service Problem

    1. Start with the correct channel: Call 1-800-463-3768, text 35924, use live chat, contact the local store, or use the business account portal depending on the issue.
    2. Document the issue: Save order confirmations, receipts, photos, tracking numbers, return labels, chat transcripts, text messages, and case numbers.
    3. Contact the store when needed: For store pickup, print jobs, in-store purchases, and local inventory problems, contact the store first.
    4. Use the return window: Return windows can be short for furniture, technology, and special categories, so do not wait.
    5. Ask for a case number: Get a reference number for damaged deliveries, missing items, billing disputes, returns, refunds, or unresolved order issues.
    6. Ask for supervisor review: If the first representative cannot resolve the problem, ask for escalation and provide your documentation.
    7. Use the correct account team: Business, tax-exempt, ODP Business Solutions, and credit-account issues may need specialized support rather than regular retail customer service.
    8. Contact your payment provider if necessary: If a charge is unauthorized or a refund remains unresolved, contact your bank, card issuer, PayPal, or payment provider before the dispute deadline closes.

    Office Depot Customer Service Reviews on CustomerServiceNumbers.com

    CustomerServiceNumbers.com currently shows 0 out of 5 stars for Office Depot based on 0 customer reviews. Because there are no Office Depot reviews on this CSN listing yet, we are not summarizing a positive or negative customer service trend from this page.

    If you have contacted Office Depot about an online order, delivery issue, damaged package, store pickup, print order, return, refund, furniture problem, RealSpace item, tech service, rewards account, credit account, or customer-service response time, please share your experience below. Your review can help other shoppers understand what to expect before contacting Office Depot or OfficeMax.

    What To Expect When Contacting Office Depot

    • Office Depot customer service can help with online orders, product questions, returns, delivery, and account issues.
    • Support hours can vary by department, including general customer service, delivery, tech services, chat, and text support.
    • In-store purchase, store pickup, and print-order problems may be easiest to resolve through the local store first.
    • Furniture, technology, custom products, gift cards, prepaid cards, and special-order products may have different return rules.
    • RealSpace furniture support is generally routed through Office Depot / OfficeMax customer service.
    • Credit account, tax-exempt, rewards, and business account issues may require separate account teams.
    • Keep receipts, packaging, tracking numbers, and case records until the issue is fully resolved.

    Frequently Asked Questions About Office Depot Customer Service

    What is the Office Depot customer service phone number?

    Office Depot customer service can be reached at 1-800-GO-DEPOT / 1-800-463-3768.

    How do I text Office Depot customer service?

    Office Depot lists text support at 35924. Text support availability may vary by time and support type.

    Does Office Depot offer live chat?

    Yes. Office Depot offers live chat through its customer-service page when chat is available.

    How do I track an Office Depot order?

    Use the Office Depot order tracking page or sign in to your Office Depot account. You can also call 1-800-463-3768 with your order number and email address.

    How do I return an Office Depot item?

    Office Depot says returns can be made in store or by mail, depending on the item and purchase type. Review the return policy for your specific product category before opening, assembling, or shipping the item back.

    Who handles RealSpace furniture problems?

    RealSpace is generally supported through Office Depot / OfficeMax customer service. Call 1-800-463-3768 with your order number, item number, receipt, photos, and assembly manual.

    What is the Office Depot Tech Services Subscription phone number?

    Office Depot lists Tech Services Subscription support at 1-888-315-5073.

    How do I contact Office Depot Rewards?

    Office Depot lists Rewards Program help at 1-866-562-3872. You can also sign in to your Office Depot account to view rewards certificates and program activity.

    Where is Office Depot corporate headquarters?

    Office Depot’s corporate address is 6600 North Military Trail, Boca Raton, FL 33496.

    Can CustomerServiceNumbers.com process my Office Depot return or refund?

    No. CustomerServiceNumbers.com is an independent information and review website. We cannot access Office Depot accounts, process returns, issue refunds, track orders, fix print jobs, replace furniture parts, or contact Office Depot on your behalf.

    Related Customer Service Numbers Pages

    Related Consumer Resources

    • Office Depot Corporate Office Headquarters – Find Office Depot corporate office contact details and complaint discussion.
    • ChargeOnMyCard.com – Research unfamiliar office supply, furniture, print, tech-service, credit-card, or online shopping charges.
    • ThinkItsAScam.com – Learn how to spot fake coupons, fake clearance websites, suspicious support numbers, and delivery phishing messages.
    • ZeroStars.org – Read and share customer complaint experiences.
    • CSNDB.com – Find chat, text, and alternative support options.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has been helping consumers find customer service information since 2004. CSN focuses on customer contact details, complaint paths, review experiences, and practical steps customers can take before contacting a company. This page is independent and is not affiliated with Office Depot, OfficeMax, The ODP Corporation, Veyer, ODP Business Solutions, or Atlas Holdings.

    Share Your Office Depot Customer Service Experience

    Have you contacted Office Depot or OfficeMax about an online order, damaged delivery, missing item, return, refund, store pickup, print order, furniture issue, RealSpace item, rewards account, credit account, tax-exempt purchase, tech service, or customer-service response time? Share your experience below to help other shoppers understand how Office Depot handles support requests.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not associated with Office Depot, OfficeMax, The ODP Corporation, Veyer, ODP Business Solutions, or Atlas Holdings. This page is provided for informational and review purposes only. Contact information, return rules, rewards terms, credit-account details, tax-exempt purchasing rules, business account procedures, service availability, and support hours may change. Always verify important details directly with Office Depot, OfficeMax, ODP Business Solutions, the credit-card issuer, or your payment provider before making purchases, returns, payments, or account decisions.

  • Neiman Marcus Customer Service: Orders, Returns, Credit Card and Store Help

    Neiman Marcus customer service assists customers with online and store orders, shipping, returns, refunds, missing packages, damaged merchandise, gift cards, InCircle rewards, Neiman Marcus Credit Card accounts, furniture delivery and store complaints. The main Neiman Marcus customer-service number is 1-888-888-4757.

    Neiman Marcus is now part of Exemplar Luxury Group, formerly Saks Global. Although Neiman Marcus and Saks Fifth Avenue share a parent organization, they continue to use separate websites, customer-service systems, credit cards, gift cards and return processes.

    How to Contact Neiman Marcus Customer Service

    Important hours correction: Neiman Marcus does not currently describe its live general customer service as available 24 hours a day. Its published hours are seven days a week from 6:00 a.m.–midnight Central Time.

    Security reminder: Do not include a full credit-card number, account password, gift-card PIN or other sensitive financial information in an online customer-service form.

    Best Neiman Marcus Support Route by Issue

    Online Order Status or Shipping Question

    Use the online order-status tool or call 1-888-888-4757. Have the order number and the email address or telephone number entered during checkout ready.

    Customers may contact support about:

    • An order that has not shipped
    • A delayed shipment
    • Items shipped in separate packages
    • A backordered or canceled item
    • A delivery date that has changed
    • An incorrect shipping address
    • A package marked delivered but not received
    • A signature-required delivery
    • A manufacturer-direct shipment

    Items ordered together may ship separately. Confirm whether all packages have been delivered before reporting an item as missing.

    Changing or Canceling a Neiman Marcus Order

    Contact customer service immediately if an order contains an incorrect size, color, quantity, shipping address or payment method. Once fulfillment begins, the order may no longer be editable or cancelable.

    Do not assume that submitting an online message automatically stops the order. Ask for confirmation that the cancellation or change was completed.

    If cancellation is no longer possible, ask whether the merchandise can be returned after delivery and whether any shipping or return-label charge will apply.

    Order Was Canceled by Neiman Marcus

    An order may be canceled because of:

    • Inventory becoming unavailable
    • A payment authorization problem
    • Billing information that could not be verified
    • A security or fraud review
    • A pricing or website error
    • A purchase-limit restriction
    • A designer or geographic restriction

    Ask customer service to identify whether the entire order or only one item was canceled. A pending card authorization may remain temporarily after cancellation even when the final charge will not be completed.

    Missing Neiman Marcus Package

    If tracking shows that a package was delivered but it cannot be located:

    1. Check all entrances, mailrooms, parcel lockers and household members.
    2. Review any carrier delivery photograph or note.
    3. Confirm that the order was not divided into multiple shipments.
    4. Contact the carrier and request delivery details.
    5. Call Neiman Marcus at 1-888-888-4757.
    6. Request a case number and the next investigation step.

    Save screenshots of the tracking history and delivery status. Do not post a home address or tracking number in a public review.

    Damaged, Defective or Incorrect Merchandise

    Photograph the shipping carton, shipping label, packaging and merchandise before discarding anything. Contact Neiman Marcus promptly when:

    • The wrong item, size or color arrived
    • An item is missing from the package
    • The merchandise appears used or worn
    • An item was damaged during shipping
    • A product has a manufacturing defect
    • A luxury item is missing packaging, accessories or documentation

    Keep designer boxes, garment bags, dust bags, authenticity materials, tags and protective packaging until the complaint is resolved.

    Ask whether Neiman Marcus will issue a replacement, return authorization, refund or merchandise credit. Also ask whether the return-shipping charge will be waived because the order arrived damaged, defective or incorrect.

    Neiman Marcus Returns and Exchanges

    Neiman Marcus generally accepts eligible returns within 30 days after receipt. Merchandise must remain in saleable condition and should include its original tags, packaging, accessories and documentation.

    CHANEL handbags, accessories, apparel and shoes have a shorter 14-day return period. Other products may have separate restrictions, inspections or return instructions.

    Do not wait until the end of the return window to report a damaged, incorrect or defective item.

    Items That May Not Be Returnable

    Products that may be ineligible for ordinary return include:

    • Merchandise marked Final Sale
    • Altered apparel
    • Special orders
    • Personalized or monogrammed merchandise
    • Perishable products
    • Used, worn or damaged merchandise
    • Items missing required tags or packaging
    • Products subject to designer-specific restrictions

    Review the product page, receipt and current return policy before purchasing an item with special terms.

    How to Return an Online Purchase

    1. Open the Neiman Marcus returns portal.
    2. Enter the order information requested.
    3. Select the merchandise and return reason.
    4. Review the return deadline and any applicable shipping charge.
    5. Print or download the authorized return label.
    6. Package the item with all original materials.
    7. Save the shipping receipt and tracking number.

    Use a protective shipping carton rather than attaching a label directly to a luxury product box.

    Returning an Online Order to a Store

    Many eligible NeimanMarcus.com purchases can be returned to a Neiman Marcus store. Bring the order confirmation, packing slip or other proof of purchase.

    Some merchandise may require mail return, special handling or inspection and may not be accepted through an ordinary store counter. Contact the local store before traveling with furniture, precious jewelry, designer-restricted merchandise or another unusual item.

    Neiman Marcus and Saks Returns Are Separate

    Neiman Marcus and Saks Fifth Avenue are part of the same parent organization, but merchandise must generally be returned to the retailer from which it was purchased.

    • A Neiman Marcus purchase should be returned through Neiman Marcus.
    • A Saks Fifth Avenue purchase should be returned through Saks.
    • Neiman Marcus and Saks gift cards are not interchangeable.
    • Their store credit and credit-card programs remain separate.

    Rejected Neiman Marcus Return

    A return may be rejected if it arrives after the deadline, appears worn, is missing tags or packaging, was altered, is marked Final Sale or does not meet a designer-specific requirement.

    If a return is rejected:

    1. Ask for the exact reason in writing.
    2. Request photographs or inspection notes when available.
    3. Compare the decision with the product page and return policy in effect when purchased.
    4. Provide delivery tracking and proof that the return was initiated on time.
    5. Request supervisor review when documentation supports eligibility.

    Neiman Marcus Refund Status

    A mail refund may require time for delivery, inspection, processing and posting by the financial institution.

    Before contacting support, gather:

    • Original order number
    • Return authorization
    • Return tracking number
    • Date the return was delivered
    • Refund confirmation
    • Original payment method
    • Amount expected

    Ask whether the return has been received, approved and sent to the payment processor. A refund to an expired or replaced card is generally routed by the card issuer to the associated account, but the financial institution may need to trace it.

    Gift Returns

    A gift recipient may receive merchandise credit rather than a refund to the original form of payment. Avoid using a return option that explicitly credits the purchaser when the recipient intends to receive gift-return credit.

    Keep the gift receipt or order information and confirm who will receive the refund before completing the return.

    Neiman Marcus Credit Card Customer Service

    Call Neiman Marcus Credit Services at 1-800-685-6695 for credit-card account assistance.

    Credit Services may help with:

    • Payments
    • Account balances
    • Billing statements
    • Address changes
    • Late fees
    • Disputed card transactions
    • Lost or stolen cards
    • Credit-limit questions
    • Online card-account access

    The Neiman Marcus Credit Card account website is operated through Capital One. A NeimanMarcus.com shopping account and a Capital One credit-card account may use different login credentials.

    Lost or Stolen Neiman Marcus Credit Card

    Contact Credit Services immediately when a card is lost, stolen or used without authorization. Review recent transactions and ask whether the existing card number will be closed and replaced.

    Do not post card numbers, security codes, account screenshots or dispute documentation publicly.

    Neiman Marcus Credit Card Payment

    Use the Capital One card portal, the telephone instructions provided by Credit Services or the payment address shown on the current billing statement.

    Do not mail a card payment to a Neiman Marcus store or to the parent company’s corporate address. Payment addresses can change, so use the address on the latest statement rather than an address copied from an old webpage.

    Retail Refund Versus Credit-Card Dispute

    Call general Neiman Marcus customer service when the issue involves an order, merchandise return or refund. Call Credit Services when the issue involves the card account, statement, payment or unauthorized card transaction.

    A retail refund and a credit-card billing dispute are different procedures. Opening both without explaining the overlap can delay investigation.

    InCircle Rewards Customer Service

    Call 1-888-462-4725 for InCircle questions.

    InCircle assistance may involve:

    • Missing points
    • Point Card issuance
    • Point Card expiration
    • Double Point Days
    • Membership level
    • Eligible purchases
    • Shipping or gift-packaging benefits
    • InCircle Concierge eligibility

    Returns reduce the net purchase amount used to calculate points and may affect a Point Card or promotional reward.

    Missing InCircle Points

    Have the purchase date, receipt or order number, amount, payment method and InCircle account information ready. Points may not be awarded for taxes, shipping, excluded services or purchases made without the qualifying account or card.

    Ask whether the points are pending, excluded, reversed by a return or connected to a different customer profile.

    Neiman Marcus Gift Card Help

    Use the official balance checker or call general customer service for help with a Neiman Marcus gift card.

    Customers may need assistance with:

    • Checking a balance
    • A card that is not working
    • A missing virtual gift card
    • A damaged physical card
    • A refund issued to a gift card
    • A promotional gift card
    • A suspected stolen card number or PIN

    Do not publish a gift-card number or PIN. Neiman Marcus, government agencies and legitimate technical-support companies will not require payment by gift card to resolve an unrelated debt, tax bill, computer problem or prize claim.

    Promotional Gift Cards

    Promotional gift cards may have expiration dates, spending thresholds, designer exclusions and restrictions that differ from purchased gift cards.

    If qualifying merchandise is returned, the promotional card may be reduced, canceled or charged back according to the offer terms. Save the original promotion and award email until the purchase and return periods are complete.

    Store Complaint or Store Purchase

    Use the official store locator to find the location’s direct telephone number. Contact the store when the issue involves:

    • An in-store purchase
    • A sales associate
    • Product availability
    • An alteration or service
    • A pickup order
    • A store return
    • Valet parking
    • A restaurant or salon
    • A store-specific event

    Ask for the department manager or store manager when the original associate cannot resolve the concern. Keep the receipt and note the store, date, department and names of employees involved.

    Furniture and White Glove Delivery Support

    Call 1-800-649-5429 for questions involving White Glove service or qualifying oversized merchandise.

    Furniture customers should confirm:

    • The delivery date and arrival window
    • Whether one-person or two-person service is scheduled
    • Whether assembly is included
    • Stair, elevator and doorway requirements
    • Whether a certificate of insurance is needed
    • Who must be present to sign
    • Any rescheduling or storage charge

    Measure doorways, stairways, elevators and the intended room before delivery.

    Inspect Furniture Before Signing

    Inspect furniture and other oversized merchandise before signing the delivery documents. Record visible damage, missing parts or incorrect merchandise on the delivery paperwork.

    Photograph damage immediately and retain a copy of the delivery record. Delayed damage claims may be more difficult to establish.

    Missed or Rescheduled Furniture Delivery

    Contact the delivery company and Neiman Marcus promptly. Ask whether a rescheduling, storage or redelivery charge will apply and request written confirmation of the new appointment.

    Price Adjustment Requests

    Neiman Marcus generally considers a price-adjustment request when eligible regularly priced merchandise is reduced shortly after purchase. Current support materials identify a 10-day request period.

    Have the order number, item, purchase date, original price and current price available. Promotions, gift-card events, final-sale merchandise, designer exclusions and limited offers may not qualify.

    Neiman Marcus Account and Login Help

    Use the account recovery option on NeimanMarcus.com when a password is forgotten. Confirm that the email address matches the profile used for the order.

    If an order does not appear:

    • Check whether checkout was completed as a guest
    • Confirm the email address on the order
    • Review other customer profiles
    • Use the order lookup with the order number
    • Contact customer service before creating duplicate accounts

    Suspected Account Fraud

    Change the password immediately if unauthorized orders, changed addresses or unfamiliar account activity appear. Use a unique password and also secure the associated email account.

    Contact Neiman Marcus and the relevant payment provider. Do not rely on a telephone number contained in a suspicious email, advertisement or text message.

    Neiman Marcus, Saks Fifth Avenue and Exemplar Luxury Group

    Neiman Marcus became part of Saks Global after the acquisition of Neiman Marcus Group was completed in December 2024. Following a 2026 restructuring, Saks Global emerged under new ownership and became Exemplar Luxury Group.

    Exemplar Luxury Group currently includes:

    • Neiman Marcus
    • Saks Fifth Avenue
    • Bergdorf Goodman

    The parent company’s published corporate address is:

    Exemplar Luxury Group
    225 Liberty Street, Floor 27
    New York, NY 10281

    Corporate offices should not be used for ordinary returns, gift-card issues, credit-card payments or online-order questions. Exemplar Luxury Group directs customer-service inquiries to each retail brand’s support system.

    What Is the 1618 Main Street Address?

    1618 Main Street in Dallas is associated with Neiman Marcus’s historic downtown store and appears in certain Neiman Marcus privacy materials. It should not automatically be described as the current headquarters of Exemplar Luxury Group.

    Do not mail merchandise, card payments or complaint documentation to the Dallas store unless Neiman Marcus specifically provides that address for the request.

    Information to Gather Before Contacting Neiman Marcus

    • Order or store receipt number
    • Email address and telephone number used for the purchase
    • Item name, designer, size and color
    • Purchase and delivery dates
    • Tracking number
    • Return authorization and tracking
    • Gift-card or InCircle issue, without publishing sensitive numbers
    • Store location and department
    • Previous customer-service case numbers
    • Photographs for private support use
    • The exact resolution requested

    How to Escalate a Neiman Marcus Complaint

    1. Contact the correct department for the order, return, card account, reward or store issue.
    2. Provide a concise timeline and supporting documentation.
    3. State the specific resolution requested.
    4. Ask for a case number and expected response date.
    5. Request a supervisor when the initial representative cannot resolve the documented issue.
    6. Submit the written Customer Care Executive Offices form when a written escalation is needed.
    7. Save emails, chat transcripts, receipts, photographs and tracking information.
    8. Contact the local store manager for store-specific concerns.
    9. Contact Capital One Credit Services for card-account disputes.
    10. Contact the payment provider promptly when a transaction is genuinely unauthorized or a promised refund remains unresolved.

    Do not open numerous duplicate support cases. Reply within the existing conversation and reference the original case number whenever possible.

    Neiman Marcus Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently has no published Neiman Marcus customer-service reviews. There is not yet enough feedback on this CSN page to identify reliable positive or negative customer-service patterns.

    If you have contacted Neiman Marcus, consider leaving a review below. A useful review should explain:

    • Whether the issue involved an online order, store purchase, return, card account, gift card or delivery
    • Which support route was used
    • Whether a case number was provided
    • How long it took to receive a response or refund
    • Whether the issue was resolved

    Related Retail Customer Service Pages

    Frequently Asked Questions About Neiman Marcus Customer Service

    What is the Neiman Marcus customer-service phone number?

    The main Neiman Marcus customer-service number is 1-888-888-4757.

    Is Neiman Marcus customer service available 24 hours?

    No. Neiman Marcus currently lists customer-service hours as seven days a week from 6:00 a.m.–midnight Central Time.

    Does Neiman Marcus offer chat or text support?

    Yes. Online chat and text options are available through the Neiman Marcus contact and assistance pages when the applicable support option is active.

    What is the Neiman Marcus Credit Card customer-service number?

    Call Neiman Marcus Credit Services at 1-800-685-6695. The online card account is managed through Capital One.

    What is the InCircle customer-service number?

    Call 1-888-462-4725 for InCircle points, Point Cards, membership levels and related benefit questions.

    How long do I have to return a Neiman Marcus order?

    Most eligible merchandise can be returned within 30 days after receipt. CHANEL handbags, accessories, apparel and shoes have a shorter 14-day return period.

    Can I return a Saks purchase to Neiman Marcus?

    No. Despite common ownership, Saks Fifth Avenue and Neiman Marcus use separate merchandise and return systems.

    Can Final Sale merchandise be returned?

    Items identified as Final Sale generally cannot be returned. Contact customer service promptly if Final Sale merchandise arrives damaged, defective or materially different from the order.

    How do I track a Neiman Marcus order?

    Use the online order-status tool with the order number and the email address or telephone number used during checkout.

    What should I do if a Neiman Marcus package is missing?

    Check all delivery locations and tracking details, contact the carrier, and then call Neiman Marcus at 1-888-888-4757.

    How do I check a Neiman Marcus gift-card balance?

    Use the official Neiman Marcus gift-card balance page. Never share the card number or PIN publicly.

    Who owns Neiman Marcus?

    Neiman Marcus is part of Exemplar Luxury Group, formerly Saks Global. Exemplar Luxury Group also includes Saks Fifth Avenue and Bergdorf Goodman.

    Where is the current parent-company headquarters?

    Exemplar Luxury Group lists its corporate address as 225 Liberty Street, Floor 27, New York, New York 10281.

    Is 1618 Main Street still the Neiman Marcus headquarters?

    The address is associated with the historic Neiman Marcus Downtown Dallas store and certain brand correspondence. It is not the current headquarters address published by parent company Exemplar Luxury Group.

    Page Update Note

    This Neiman Marcus customer-service page was reviewed and updated in July 2026 to verify the main customer-service number and correct hours, add online contact, credit-card, InCircle and White Glove delivery support, add current return and designer-exception guidance, cover orders, missing packages, damaged merchandise, refunds, gift cards, store complaints and furniture delivery, identify Exemplar Luxury Group as the current parent, distinguish the Dallas store address from the parent-company headquarters, remove unsupported review claims, reflect the current CSN review count and strengthen escalation and privacy guidance.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004. CSN is an independent consumer website and is not affiliated with Neiman Marcus, Exemplar Luxury Group, Saks Fifth Avenue, Bergdorf Goodman, Capital One or any designer, store, carrier or payment provider.

    Our goal is to help customers identify the correct support route, understand current order and return procedures and share customer-service outcomes that may help others. Telephone numbers, hours, return policies, ownership, loyalty terms, gift-card rules, store locations and delivery procedures can change. Verify important information through Neiman Marcus, Capital One, the applicable store, the carrier or another official provider.

    Share Your Neiman Marcus Customer Service Experience

    Have you contacted Neiman Marcus about an online order, store purchase, return, refund, missing package, damaged item, Neiman Marcus Credit Card, InCircle points, gift card, furniture delivery or store complaint? Share your experience below and explain which support route you used and whether the issue was resolved.

    Privacy reminder: Do not post your address, email address, telephone number, order number, tracking number, credit-card number, gift-card number or PIN, InCircle details, receipt, return label or private customer-service correspondence in a public review.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Neiman Marcus, Exemplar Luxury Group, Saks Fifth Avenue, Bergdorf Goodman, Capital One, any designer, store, carrier or payment provider. This page is provided for informational purposes and to document consumer customer-service experiences.

    CustomerServiceNumbers.com cannot access Neiman Marcus orders or accounts, cancel purchases, approve returns, issue refunds, manage credit-card accounts, restore InCircle points, replace gift cards, schedule furniture deliveries or resolve store complaints. Those requests must be handled through Neiman Marcus, Capital One, the applicable store, the carrier, the payment provider or another appropriate official organization.

  • NAPA Customer Service Phone Number, Returns & Reviews

    Use this page to contact NAPA customer service for auto parts orders, product information, returns, warranties, NAPA Rewards, product recalls, NAPA AutoCare repair questions, store issues, complaints, and customer reviews. NAPA Auto Parts sells automotive replacement parts, tools, accessories, batteries, fluids, filters, brakes, and related products online and through local NAPA stores.

    NAPA Customer Service Phone Number and Contact Options

    • NAPA Customer Service Phone: 1-800-538-6272 / 1-800-LET-NAPA
    • Customer Service Hours: Monday through Friday, 8 a.m. to 9 p.m. ET; Saturday and Sunday, 8 a.m. to 5 p.m. ET
    • Email Support: customersupport@napaonline.com
    • Official Contact Page: NAPA Contact Us
    • Live Chat: Available through NAPA’s contact page when a support representative is available
    • NAPA Help and FAQs: NAPA FAQs
    • Track an Order: NAPA Order Status
    • Find a NAPA Store: NAPA Store Locator
    • Find a NAPA AutoCare Center: NAPA AutoCare
    • Parent Company: Genuine Parts Company
    • Genuine Parts Company Headquarters: 2999 Wildwood Pkwy, Atlanta, GA 30339

    Choose the Correct NAPA Support Route

    NAPA support depends on whether your issue involves an online order, local store purchase, accessory order, AutoCare repair, warranty, rewards account, recall, or credit-card question.

    • NAPAonline order status or product information: Call 1-800-538-6272, use live chat, or use the contact form.
    • Buy Online, Pick Up In Store issue: Contact the local NAPA store and NAPA customer support with your order confirmation.
    • Store purchase issue: Contact the local NAPA Auto Parts store first, then NAPA customer support if the issue is not resolved.
    • Standard NAPAonline returns: Use the NAPA Returns page and contact customer support if an RGA or return help is needed.
    • Accessories and Performance Parts returns: For ACC orders, call 855-392-5646 or email accessories@napaonline.com.
    • NAPA AutoCare repair or service issue: Contact the independent AutoCare center that performed the work. For qualifying warranty-backed service outside 25 miles from the original repair shop, contact the NAPA AutoCare Warranty Administrator at 800-452-6272.
    • NAPA Rewards issue: Sign in to your NAPAonline account or contact customer support.
    • Product recall or safety concern: Use NAPA’s product recall page and official CPSC or NHTSA recall resources.
    • NAPA Credit Card issue: Contact Synchrony through the card-management route. Do not send credit-card details through a public review or regular email.

    Information To Have Ready Before Contacting NAPA

    Before contacting NAPA customer service, a local store, a NAPA AutoCare center, or a warranty administrator, gather the details that apply to your issue:

    • NAPAonline order number or local store receipt
    • Product name, brand, part number, and quantity
    • Vehicle year, make, model, engine, VIN, and trim if relevant to fitment
    • Store location, purchase date, pickup date, or ship-to-home delivery date
    • Photos of the item, packaging, damage, wrong part, or defect if support requests them
    • Core-charge information if the issue involves a core return
    • NAPA Rewards account phone number or email if the issue involves points or rewards
    • AutoCare repair invoice, shop name, service date, and warranty paperwork if the issue involves repair work
    • Recall notice, manufacturer notice, or product-safety information if applicable
    • A short explanation of the issue and the resolution you are requesting

    For public reviews, do not post your full order number, receipt, VIN, license plate number, phone number, email address, payment details, NAPA Rewards account information, credit-card account information, repair invoice, or photos that reveal private vehicle or personal information.

    Common Reasons Customers Contact NAPA

    • Order status, shipping, delivery, or pickup problems
    • Wrong part, damaged item, missing item, or fitment question
    • Returns, refunds, exchanges, clearance or final sale questions
    • Core charges and used core returns
    • Battery returns, recycling, warranty questions, or battery core issues
    • Manufacturer warranty questions or defective product claims
    • NAPA Rewards points, missing points, welcome rewards, or account issues
    • Gift cards, promotions, rebates, and price match questions
    • NAPA AutoCare repair issues or Peace of Mind Warranty questions
    • Product recalls, product-safety notices, or replacement instructions
    • Complaints about local store service, website errors, order handling, or response times

    NAPAonline Orders, Pickup, Shipping, and Delivery

    For online orders, use NAPA’s order-status page, your confirmation email, the local pickup store, or customer service. If an order is delayed, missing, damaged, or marked delivered but not received, keep your confirmation email, tracking information, delivery photo if available, and any messages from the carrier or store.

    Returns, Refunds, Exchanges, and Core Returns

    NAPA has separate return rules for standard NAPAonline replacement parts and for Accessories and Performance Parts orders. Standard NAPAonline replacement parts may generally be returned within 30 days when eligible, but clearance and final sale items are not returnable. Accessories orders that begin with ACC use the Accessories and Performance Parts return process.

    If your return involves a battery, core charge, used core, hazardous item, fluid, installed part, special order, clearance item, or final sale item, contact NAPA before sending anything back. Do not post return labels, receipts, order confirmations, or vehicle details in a public review.

    Warranties, Defective Parts, and Product Support

    Warranty coverage may depend on the product, manufacturer, part category, installation details, purchase date, and whether the part was installed or used. Contact NAPA customer support, the local store, or the product manufacturer for warranty routing. If the issue involves a possible safety defect, stop relying on public comments and use official NAPA, manufacturer, CPSC, NHTSA, or qualified automotive support routes.

    CustomerServiceNumbers.com does not provide automotive repair, installation, electrical, battery, brake, emissions, fuel-system, towing, safety, legal, or warranty-coverage advice.

    NAPA AutoCare, Repair Shops, and Peace of Mind Warranty

    NAPA AutoCare centers are repair shops that use NAPA parts and participate in NAPA AutoCare programs. They are different from NAPA Auto Parts retail stores. If your issue involves a repair, start with the AutoCare center that performed the service and keep your invoice, service date, mileage, warranty paperwork, photos, and messages.

    For vehicle repair, diagnosis, driving safety, warranty eligibility, or legal disputes with a repair shop, contact the shop, NAPA AutoCare warranty support, your insurer, your state consumer agency, or a qualified automotive professional.

    NAPA Rewards, Rebates, Gift Cards, and Promotions

    NAPA Rewards members can earn points online and at participating NAPA stores. If points are missing, use your NAPAonline account, receipt, claim code, or customer support. Promotions, coupons, rebates, gift cards, and local store offers may have separate terms and eligibility requirements.

    NAPA Credit Card and Financing Questions

    The NAPA Credit Card is handled through Synchrony. If your issue involves the NAPA Credit Card, payments, statements, finance charges, deferred-interest promotions, account access, credit approval, fraud, or cardholder terms, use Synchrony’s official support routes. Do not send credit-card numbers or banking information through NAPA public reviews or regular email.

    CustomerServiceNumbers.com does not provide financial, credit, banking, legal, or debt advice. Contact Synchrony, your bank, your card issuer, or a qualified professional for those issues.

    Product Recalls and Safety Notices

    NAPA maintains a product recall page for products sold on NAPAonline.com and in NAPA Auto Parts stores. For additional recall information, use the official CPSC and NHTSA resources. If your issue involves a safety-related automotive part, battery, chemical, lift, jack, brake part, steering part, fuel part, child-safety product, or electrical component, contact NAPA, the manufacturer, CPSC, NHTSA, or a qualified automotive professional through official channels.

    Fraud, Privacy, and Safe Review Tips

    When contacting NAPA or leaving a public review, protect your private information. Do not post full order numbers, receipts, VINs, license plate numbers, payment details, rewards account details, credit-card account information, repair invoices, warranty documents, return labels, or screenshots that show personal information. If you receive a suspicious call, email, or text claiming to be from NAPA, use NAPAonline.com, the official contact page, or the verified phone number before sharing information.

    How to Escalate a NAPA Complaint

    If your NAPA issue is not resolved after the first contact, keep your complaint organized and route it to the correct team.

    1. Identify whether the issue involves NAPAonline, a local NAPA Auto Parts store, a NAPA AutoCare center, an accessories order, a manufacturer warranty, or the NAPA Credit Card.
    2. Call NAPA customer support at 1-800-538-6272, use live chat, or submit the contact form.
    3. For local store issues, contact the store manager and save your receipt, dates, employee names if available, and product details.
    4. For returns, ask whether an RGA is required and confirm the correct return route before shipping anything back.
    5. For AutoCare repair issues, contact the shop that performed the repair and ask for written next steps or warranty instructions.
    6. For safety-sensitive or recall-related issues, use official NAPA, manufacturer, CPSC, NHTSA, or qualified automotive support routes.
    7. Ask for a case number, return authorization, written explanation, expected timeline, or escalation path when available.

    NAPA Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently invites customers to share reviews about NAPA customer service. Useful reviews may discuss NAPAonline orders, store service, returns, refunds, wrong parts, defective products, warranties, NAPA Rewards, rebates, gift cards, AutoCare repair support, recall routing, response times, and complaint outcomes.

    Please keep your review focused on your customer-service experience. Do not include private information, full order numbers, VINs, receipts, payment details, rewards account information, credit-card details, repair invoices, or unsafe repair instructions in a public review.

    Frequently Asked Questions About NAPA Customer Service

    What is the NAPA customer service phone number?

    NAPA customer service can be reached at 1-800-538-6272, also listed as 1-800-LET-NAPA.

    What are NAPA customer service hours?

    NAPA’s official contact page lists support hours as Monday through Friday, 8 a.m. to 9 p.m. ET, and Saturday and Sunday, 8 a.m. to 5 p.m. ET.

    How do I email NAPA customer service?

    NAPA lists customersupport@napaonline.com for customer support. You can also use the official contact form on NAPAonline.com.

    How do I return a NAPAonline order?

    Use NAPA’s Returns page. Some ship-to-home returns require customer support to provide an RGA and UPS return instructions, while participating NAPA stores may process eligible NAPAonline returns with an order confirmation or receipt.

    How do I return a NAPA Accessories order?

    Accessories and Performance Parts orders that begin with ACC use a separate return route. Call 855-392-5646 or email accessories@napaonline.com.

    Can I return a battery by UPS?

    NAPA’s return policy says batteries ordered through NAPAonline and shipped to your home cannot be returned by UPS and must be returned at a participating NAPA Auto Parts store.

    How do I contact NAPA about a core charge?

    Contact NAPA customer support or your local NAPA store with your receipt or order confirmation. Used cores tied to replacement parts may have specific return rules and timing requirements.

    Who handles NAPA AutoCare repair warranty issues?

    Contact the NAPA AutoCare center that performed the original repair. If warranty-backed service is needed outside 25 miles from the original repair shop, contact the NAPA AutoCare Warranty Administrator at 800-452-6272.

    How do I contact NAPA about a product recall?

    Use NAPA’s Product Recalls page and check official CPSC or NHTSA recall resources. Contact NAPA, the manufacturer, CPSC, NHTSA, or a qualified automotive professional for safety-sensitive issues.

    Who owns NAPA Auto Parts?

    NAPA Auto Parts is part of Genuine Parts Company. Genuine Parts Company’s headquarters are listed at 2999 Wildwood Pkwy, Atlanta, GA 30339.

    Related Resources

    Customers comparing auto parts and repair support options may also find these CustomerServiceNumbers.com pages useful: AutoZone Customer Service, RockAuto Customer Service, Advance Auto Parts Customer Service, and Pep Boys Customer Service. For corporate-level information, see NAPA Corporate Office Headquarters.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has been helping consumers find customer-service contact information and share service experiences since 2004. We focus on clear contact details, support routing, complaint guidance, user reviews, and practical escalation tips. CustomerServiceNumbers.com is not affiliated with NAPA Auto Parts, National Automotive Parts Association, Genuine Parts Company, NAPA AutoCare, Synchrony, any local NAPA store, or any repair shop.

    Share Your Experience With NAPA

    Have you contacted NAPA about an online order, store purchase, return, refund, wrong part, warranty, core charge, AutoCare repair, Rewards issue, recall, gift card, credit-card issue, or complaint? Share your experience below to help other customers understand what to expect. Please do not include order numbers, VINs, license plates, receipts, payment details, rewards account details, credit-card information, repair invoices, or unsafe repair instructions in your public review.

    Page Update Note

    This NAPA customer service page was updated on July 1, 2026, to verify current official customer-service phone number, support hours, contact form, live chat, returns, accessories support, product recalls, NAPA Rewards, NAPA AutoCare warranty routing, parent-company address, related COH page, and live CSN review status.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with NAPA Auto Parts, National Automotive Parts Association, Genuine Parts Company, NAPA AutoCare, Synchrony, any local store, any repair shop, any manufacturer, CPSC, or NHTSA. This page is provided for informational purposes to help customers find official customer-service routes and share reviews. For automotive repair, installation, diagnosis, recalls, product safety, warranty coverage, legal issues, financial questions, credit-card disputes, towing, driving safety, or insurance questions, contact NAPA, the store, the AutoCare center, the manufacturer, Synchrony, CPSC, NHTSA, your insurer, your bank, your card issuer, a qualified automotive professional, or another qualified professional through official channels.

  • Reach Michaels Customer Service – Reviews And Complaints

    Before shopping at Michaels for your arts and crafts supplies, it’s important to be aware of Michaels’ customer service, including the contact information, reviews, ratings, and complaints listed below.

    Michaels Customer Service Reviews and Complaints

    When considering shopping at Michaels for arts and crafts supplies, home décor, or framing services, it’s helpful to review Michaels customer service reviews and complaints. Michaels is a popular retailer known for offering a wide range of crafting supplies, seasonal décor, and DIY project materials. The company has received various feedback from customers regarding their support and service. Reviews often highlight the variety of products available, the helpfulness of in-store staff, and the convenience of online shopping and curbside pickup, while some complaints focus on issues like return policies, product availability, and customer support responsiveness. Comparing Michaels with competitors like Hobby Lobby, Joann Fabrics, and A.C. Moore can provide a broader perspective on customer service experiences in the arts and crafts retail industry.

    How to Contact Michaels

    To contact Michaels, you can use the following information:

    • General Customer Service Phone Number: 1-800-642-4235
    • Order and Product Support: 1-800-642-4235 (same number, select appropriate option)
    • Customer Service Hours: Monday – Saturday, 9 AM – 9 PM ET; Sunday, 10 AM – 7 PM ET
    • Corporate Office Address: The Michaels Companies, Inc., 3939 W. John Carpenter Freeway, Irving, TX 75063
    • Website: www.michaels.com

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about shopping at Michaels for your arts and crafts supplies.

    Note: This website listing is not associated with The Michaels Companies, Inc. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Michaels does not provide support services directly through this website. For any questions or concerns about Michaels products or services, contact their customer service representative directly.